Voxx Accessories HSCARE2FOB Remote Control User Manual

Voxx Accessories Corp. Remote Control Users Manual

Users Manual

WiFi Camera Caregiver SystemUser GuideWhat’s insideWelcome! .....................................................................................................................................2Getting Started ............................................................................................................................2Connection Troubleshooting ..............................................................................................7Tour of the system.......................................................................................................................9Everyday use ............................................................................................................................ 13Motion alerts ...................................................................................................................... 14Sound detection................................................................................................................ 14Auto-record time ............................................................................................................... 15Temperature alarm............................................................................................................ 16Flip horizontally / vertically .............................................................................................. 17Camera time set ................................................................................................................ 17Camera info ....................................................................................................................... 18Delete Camera .................................................................................................................. 18Troubleshooting / FAQs .......................................................................................................... 19HSCARE2ATOC to be compiled upon nal approval
2Step 1: UnpackWelcome!This WiFi Camera Caregiver System makes it easy to care for your loved one from virtually anywhere! This guide takes you through the steps to get started!Before you start...Make sure you read the Important Information sheet included in this package.WiFi cameraThe accessories:(1) Power adapter (1) 10’ power cable(2) Mounting screws (1) Lanyard and anchors Getting StartedYour camera needs a strong enough signal from your WiFi router in order to send its video signal. Here’s how to test it.First, go to where you want to put the camera. Make sure your smartphone or other portable wireless device is connected to the WiFi network you want to test. Look at the WiFi icon on your device screen to see the strength of the connection. For example, on iOS devices look in the upper left-hand corner of the screen for the WiFi icon (shown here).For best results, look for a location with at least 50% strength to use the camera. IMPORTANT: This camera works with 2.4GHz WiFi signals. If you have a dual-band router with separate 2.4GHz and 5GHz networks, make sure your phone is connected to the 2.4GHz one!Alert remoteDon’t forget to remove the protective lm covering the front of the camera!
3Step 1: UnpackGetting StartedGetting StartedStep 2: Test your WiFi signalYour camera needs a strong enough signal from your WiFi router in order to send its video signal. Here’s how to test it.First, go to where you want to put the camera. Make sure your smartphone or other portable wireless device is connected to the WiFi network you want to test. Look at the WiFi icon on your device screen to see the strength of the connection. For example, on iOS devices look in the upper left-hand corner of the screen for the WiFi icon (shown here).For best results, look for a location with at least 50% strength to use the camera. Step 3: Plug in the cameraPlug one end of the included power cable into the DC In jack on the back of the camera. Plug the other end into the included power adapter. Then plug the adapter into an outlet or surge protector.The camera turns on automatically when you plug it in (the indicator light on its back panel turns solid red).IMPORTANT: This camera works with 2.4GHz WiFi signals. If you have a dual-band router with separate 2.4GHz and 5GHz networks, make sure your phone is connected to the 2.4GHz one!
4Getting StartedIn the Google Play or Apple App Stores, search for “RCA SMARTVIEW” and look for the icon shown here. Then download and install the App.Step 4: Install the App on your phoneStep 5: Launch the AppOnce the RCA SmartView App has installed on your smartphone or tablet, press the icon to launch the App.The rst time you launch the RCA SmartView App, you’ll need to create a user name and password so that you can access your camera securely.Press Register to start, then follow the steps to set up your account.IMPORTANT: Make sure you give a valid email address that you have easy access to. The App will use this address if you ever need to recover or reset your password.IMPORTANT: Your user name cannot contain special characters (like “@”)—only letters and numbers.Step 6: Create an RCA SmartView user name and passwordSIGN UPLOG IN
5Getting StartedStep 7: Pair the RCA SmartView camera with the AppMake sure the RCA SmartView App is open on your phone or tablet. Also make sure that your phone or table is connected to your WiFi network.Continues on next page...FPOThe next screen in the App lets you name the camera you’re setting up and prompts you to scan the QR code on the bottom of the camera. Add cameraCamera list In the App’s home screen, press the Add camera button at the bottom of the screen.NOTE: Make sure your camera is on! If you haven’t already turned it on, press the Power button on the right side of the camera (the camera’s LED lights up).FPOFPOAdd new camera with WiFiAdd CameraAdd new camera with QR codeIn the next screen, press the Add new camera with WiFi button.To scan the QR code on the camera: Find the QR code on the bottom of the camera. Position your smartphone or tablet so that its camera can scan this QR code. Then press where indicated in the App to scan the QR code on the bottom of your camera.To name the camera you’re setting up: Press in the Camera name eld and enter the name you want to use.
6Getting Started+ Make sure your phone or tablet is connected to the WiFi network you want to use.+ Make sure the camera is getting a good signal from your WiFi router. See step 3 for more information.+ Test your WiFi network with other devices to make sure its working.+ Double check that you’ve entered the correct password for your WiFi network in the App.+ Make sure your router is broadcasting its SSID (name). This camera does not support hidden SSIDs.+ Make sure that Wi-Fi signal is 2.4GHz. This camera does not support 5GHz WiFi.+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.+ Make sure that there is no MAC lter on router or add MAC address to router whitelist.+ Reset the camera to set up connection again. Press and hold SET button on the bottom of the camera for 10 seconds. The camera gives a long beep when it is fully reset.The App will ask you to press the SET button on the bottom of the camera and enter the name (WIFI SSID) and password of your WiFi network.Find the SET button on the bottom of your WiFi camera. Press it for one second (until the camera gives an audio signal).FPOEnter the name (WIFI SSID) and password for your home WiFi network in the App. IMPORTANT: Double check your network name and password—these must be correct to work with the App!Once you’ve nished entering your network name and password, press the Next step button on the App screen. The indicator light on the back of the camera starts ashing—the camera is trying to join your WiFi network.Once the camera has successfully connected to your WiFi network, you’ll see the Success screen in the App and the indicator light on the back of the camera will turn green. Congratulations—you’ve just set up your rst camera!Problems connecting? If the Add new camera with WiFi method doesn’t work, try the Add new camera with QR code method. Choose Add Camera, then Add new camera with QR code and follow the on-screen directions.Congratulations!Camera successfully added!Configure WiFiFPOFPO
7Getting Started+ Make sure your phone or tablet is connected to the WiFi network you want to use.+ Make sure the camera is getting a good signal from your WiFi router. See step 3 for more information.+ Test your WiFi network with other devices to make sure its working.+ Double check that you’ve entered the correct password for your WiFi network in the App.+ Make sure your router is broadcasting its SSID (name). This camera does not support hidden SSIDs.+ Make sure that Wi-Fi signal is 2.4GHz. This camera does not support 5GHz WiFi.+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.+ Make sure that there is no MAC lter on router or add MAC address to router whitelist.+ Reset the camera to set up connection again. Press and hold SET button on the bottom of the camera for 10 seconds. The camera gives a long beep when it is fully reset.Connection TroubleshootingFor additional assistance, please call 1-833-236-6561.Enter the name (WIFI SSID) and password for your home WiFi network in the App. Once the camera has successfully connected to your WiFi network, you’ll see the Success screen in the App and the indicator light on the back of the camera will turn green. Congratulations—you’ve just set up your rst camera!
8Add cameraCamera listNurseryGetting StartedTOUR OF THE SYSTEMPress the part of the home screen showing the camera you set up in order to choose this camera.The Camera View screen is your gateway to total control of your camera from virtually anywhere.The next section gives you a tour of the features available from this screen.Step 8: Choose the camera from the home screenFPOStep 9: Pair the Alert Remote with your cameraFPOIn the App, press the icon in the upper right corner of the Camera View screen. This accesses the Settings menu.FPOIn the Settings menu, press the Emergency button option to set up the Alert Remote with your camera.Press Add Emergency Button at the bottom of the next screen. Press the icon next to the button name to customize the name. Then press the switch next to it to start activating this button. Follow the directions on the next screens to nish activation.
9TOUR OF THE SYSTEMTour of the systemCamera View Screen (Settings) accesses the Settings menu for this camera. Press this icon to adjust the WiFi and other settings. Camera view shows you the image from your camera. Pan and tilt the camera by swiping on the screen left/right or up/down. Zoom the camera by pinching the screen where you want to zoom. Tap the screen to see these controls: (Micro-SD Card) accesses any content stored on the camera’s Micro-SD Card (not included). Press this icon to start viewing or downloading motion/sound-activated videos or images from the camera’s Micro-SD Card. (This is where you’ll see auto recordings.) (Record) starts/stops recording video. The video le is saved to your smartphone or tablet. (Pan/Tilt) starts panning or tilting the camera.HD (HD-SD Select) lets you switch between high- and standard-denition video on the view screen. (Multi-Camera View) lets you see multiple cameras at once on a single screen (if you’ve set up multiple cameras). Press this icon to access the multi-camera view screen.Press Add Emergency Button at the bottom of the next screen. Press the icon next to the button name to customize the name. Then press the switch next to it to start activating this button. Follow the directions on the next screens to nish activation. FPO
10Tour of the systemSNAPSHOT (Snapshot) takes a still photo of the camera video. The snapshot le is saved to your smartphone or tablet.TALK (Talk) lets you speak through this camera’s built-in speaker. Press and hold this icon to start speaking.SOUND (Sound) turns the sound from the camera on and off.NOTE: The RCA SmartView App and camera do not time out. Your phone’s screen, however, probably does. Some phone models allow you to adjust the screen time-out to show the camera display for longer periods, but many models do not. Check to see if your phone has screen time-out and power saving settings that can be adjusted to user preference.Camera (front)FPOPan, Tilt, and ZoomTo zoom the active camera: Pinch the screen where you want to zoom.To pan or tilt the active camera: Swipe the camera view screen left/right or up/down.
11Tour of the systemSNAPSHOT (Snapshot) takes a still photo of the camera video. The snapshot le is saved to your smartphone or tablet.TALK (Talk) lets you speak through this camera’s built-in speaker. Press and hold this icon to start speaking.SOUND (Sound) turns the sound from the camera on and off.NOTE: The RCA SmartView App and camera do not time out. Your phone’s screen, however, probably does. Some phone models allow you to adjust the screen time-out to show the camera display for longer periods, but many models do not. Check to see if your phone has screen time-out and power saving settings that can be adjusted to user preference.POWER button (right side) turns the camera on and off (press and hold).Camera (front)Nighttime sensor adjusts the camera sensitivity to the amount of ambient light.Microphone picks up sound around the camera.Camera (back)DC In jack plugs into your power cable to power the camera.Adjustable antenna communicates wirelessly with your WiFi network.Indicator light shows the power and connection status of the camera: - off (camera not plugged in or powered on) - solid red (on but not connected - blinking red (in the process of connecting) - solid green (connected to network and App) - blinking green (camera being actively viewed).Thermal sensor detects the temperature around the camera.
12Tour of the systemSET starts the WiFi setup process (press and hold).QR code passes the camera ID information to the App during the WiFi setup process.Mounting keyholes let you mount the camera on a wall (mounting screws included).MICRO-SD slot (left side) accepts a micro-SD card (not included) for storage of automatic photos/video.Camera (bottom)EVERYDAY USEAlert RemoteAlert button triggers the camera and remote alarm when pressed, sending all connected accounts an alert that lets you quickly view the situation and speak with your loved one.Lanyard slot accepts the included lanyard for convenient personal use.
13Everyday useEVERYDAY USEIn the Camera View screen, press the (Settings) icon to customize your WiFi camera’s setup.This chapter takes you through the settings you can customize, one by one.Alert RemoteAlert button triggers the camera and remote alarm when pressed, sending all connected accounts an alert that lets you quickly view the situation and speak with your loved one.Lanyard slot accepts the included lanyard for convenient personal use.FPO
14Everyday useEmergency buttonThe Emergency button option lets you set up your Alert Remote to trigger an alarm through the App when pressed.To set up the emergency button: In the Settings menu, press Emergency button. Then press Add Emergency Button at the bottom of the next screen. Press the icon next to the button name to customize the name. Then press the switch next to it to start activating this button. Follow the directions on the next screens to nish activation. Motion detectionYou can set up the App and camera so that you get a notication on your phone and the camera automatically records video when the camera detects movement. You can also select parts of the screen where you do not want motion detected.To set up motion detection: In the Settings menu, press the Motion detection sensitivity setting you want to use: OFF, Low, Default, or High.Note: You might want to test different levels of sensitivity for this setting, to nd the best t for your environment and preference.IMPORTANT: You must have a micro SD card (not included) installed in your camera to use the auto-recording function of this feature.When the SOS button is pressed...The alarm on the camera sounds and you receive an alert notication on your phone. Pressing on the notication takes you to live video. Press the TALK button on screen to initiate 2-way talk with the camera and stop the camera alarm (otherwise, the camera alarm will time out after 2 minutes).
15Everyday useAuto-record timeYou can set up the camera so that it automatically records a certain amount of video when the camera detects a motion or sound alert.To set up an auto-record time: In the Settings menu, press the amount of Recording time you want (in seconds) when a motion or sound alert is triggered: 30s, 60s, or 90s (or OFF for none).Sound detectionYou can set up the App and camera so that you get a notication on your phone and the camera automatically records video when the camera detects sound.To set up sound detection: In the Settings menu, press the Sound detection sensitivity setting you want to use: OFF, Low, Default, or High.Note: You might want to test different levels of sensitivity for this setting, to nd the best t for your environment and preference.IMPORTANT: You must have a micro SD card (not included) installed in your camera to use the auto-recording function of this feature.IMPORTANT: You must have a micro SD card (not included) installed in your camera to use this feature.Notes about notications:+ Pressing on a sound- or motion-detection notication or going to messages shows you a screenshot of the motion detection event. To view the video, press the icon in the camera view screen.+ The App sends a maximum of 2 notications every 4 minutes. It prioritizes notications in the following order: temperature, sound, motion.
16Everyday useTemperature alarmThese alerts tell you when the temperature around the camera is too hot or too cold.1 In the Settings menu, press Temperature alarm. 2 In the Temperature alarm menu, press Edit at the top of the screen to change the settings. To change from degrees Fahrenheit to Celsius: Press the C. To set a high temperature alert: Press the switch next to High temperature alert. Then set the temperature you want for the high temperature alert. To set a low temperature alert: Press the switch next to Low temperature alert. Then set the temperature you want for the high temperature alert. If the temperature around the camera goes beyond the limit(s) you set, you will get a push notication on your phone or tablet.Video privacy modeVideo privacy mode lets you temporarily switch the active camera off for extra privacy, so that no one can see video from this camera.To turn video privacy on or off: In the Settings menu, press the toggle next to the Video privacy mode setting.
17Everyday useTemperature alarmThese alerts tell you when the temperature around the camera is too hot or too cold.1 In the Settings menu, press Temperature alarm. 2 In the Temperature alarm menu, press Edit at the top of the screen to change the settings. To change from degrees Fahrenheit to Celsius: Press the C. To set a high temperature alert: Press the switch next to High temperature alert. Then set the temperature you want for the high temperature alert. To set a low temperature alert: Press the switch next to Low temperature alert. Then set the temperature you want for the high temperature alert. If the temperature around the camera goes beyond the limit(s) you set, you will get a push notication on your phone or tablet.Rotate video 180 degreesThis option lets you reverse the orientation of the Camera View video. Press the switch to toggle it on and off.Night visionThis option lets you congure the camera’s IR light for viewing nighttime video. Press it to access the Night vision menu.Share with friendsThis camera lets you share monitoring with family, so that they can keep track of your loved one as well. These guest accounts have limited access to settings—they can view and talk through cameras and record pictures and videos directly to their phone.1 Make sure the person you want to share with has downloaded the RCA SmartView App on their phone or tablet. 2 On your phone or tablet, go to the Settings menu and press Share with friends. Have the person you want to share with follow the steps in the App.IMPORTANT: Your friend or family member will need to scan the QR code on the screen. If they are not physically present to do so, either print the screen or do a screenshot and send it to a phone they can scan with their phone.
18Everyday useTROUBLESHOOTING / FAQSMost issues with the RCA WiFi Camera Caregiver system can be solved by following one of the troubleshooting tips below. For additional assistance, please call 1-833-236-6561.I can’t connect the WiFi camera to my network.+ Make sure your phone or tablet is connected to the WiFi network you want to use.+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more information.+ Make sure your router is broadcasting its SSID (name). The camera does not support hidden SSIDs.+ Make sure that Wi-Fi signal is 2.4GHz. The camera does not support 5GHz WiFi.+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.+ Make sure that there is no MAC lter on router or add MAC address to router whitelist.+ Reset the camera to set up connection again. Press and hold SET key for 10 seconds. The camera will give a long beep when it is fully reset.The WiFi camera’s indicator light remains red (connection to network failed).+ Double check that you’ve entered the correct password for your WiFi network in the RCA SmartView App.+ Test your WiFi network with other devices to make sure its working.+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more information.Camera time checkThe camera’s internal clock might need to be periodically synchronized with your phone’s clock. If you notice the two times don’t match, choose Camera time check in the App’s Settings menu, and follow the directions on the page that appears. The App will sync the current camera’s clock with your phone or tablet’s clock.Camera informationThe Camera information screen gives you details about the currently selected camera, including the amount of memory left on the micro-SD card if you have one installed. This menu option also lets you update the rmware in the active camera.Format SD cardThe Format SD card button in the Camera info screen lets you format a micro-SD card before you use it for the rst time. To format a micro-SD card: Insert the card into the WiFi camera’s micro-SD card slot. Then press the Format SD card button in the Camera info page.Update cameraThe System rmware option in the Camera info screen shows if camera updates are available (a red dot appears) and lets you apply them. To update a camera: Check if there is a red dot next to System rmware. If there is, press this option and follow the on-screen instructions.Delete CameraIf you’ve tried all of the troubleshooting solutions to solve a problem, and nothing seems to work, you might need to reset the camera and App to their factory settings and start setup again. WARNING: Delete camera erases all of your custom settings. You will have to set up the camera and Alarm Remote from scratch.
19TroubleshootingTROUBLESHOOTING / FAQSMost issues with the RCA WiFi Camera Caregiver system can be solved by following one of the troubleshooting tips below. For additional assistance, please call 1-833-236-6561.I can’t connect the WiFi camera to my network.+ Make sure your phone or tablet is connected to the WiFi network you want to use.+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more information.+ Make sure your router is broadcasting its SSID (name). The camera does not support hidden SSIDs.+ Make sure that Wi-Fi signal is 2.4GHz. The camera does not support 5GHz WiFi.+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.+ Make sure that there is no MAC lter on router or add MAC address to router whitelist.+ Reset the camera to set up connection again. Press and hold SET key for 10 seconds. The camera will give a long beep when it is fully reset.The WiFi camera’s indicator light remains red (connection to network failed).+ Double check that you’ve entered the correct password for your WiFi network in the RCA SmartView App.+ Test your WiFi network with other devices to make sure its working.+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more information.Camera informationThe Camera information screen gives you details about the currently selected camera, including the amount of memory left on the micro-SD card if you have one installed. This menu option also lets you update the rmware in the active camera.Format SD cardThe Format SD card button in the Camera info screen lets you format a micro-SD card before you use it for the rst time. To format a micro-SD card: Insert the card into the WiFi camera’s micro-SD card slot. Then press the Format SD card button in the Camera info page.Update cameraThe System rmware option in the Camera info screen shows if camera updates are available (a red dot appears) and lets you apply them. To update a camera: Check if there is a red dot next to System rmware. If there is, press this option and follow the on-screen instructions.Delete CameraIf you’ve tried all of the troubleshooting solutions to solve a problem, and nothing seems to work, you might need to reset the camera and App to their factory settings and start setup again. WARNING: Delete camera erases all of your custom settings. You will have to set up the camera and Alarm Remote from scratch.
20Troubleshooting+ Make sure that Wi-Fi signal is 2.4GHz. The RCA WiFi camera does not support 5GHz WiFi.+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.The WiFi camera’s indicator light ashes green.+ The camera is being actively viewed.I don’t see video from the camera on my phone/tablet.+ Make sure the camera is turned on and is plugged in to a working outlet. + Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like large metal objects, might shorten the range somewhat).+ Make sure your phone/tablet has an active data or WiFi connection and that the RCA WiFi Camera App is open and congured with the camera.I can’t record video or pictures on the camera (for motion or sound alerts).+ Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side of the camera.+ Make sure auto-record is set to on and a motion or sound alert is set.I can’t record video or pictures on my phone/tablet.+ Make sure your phone/tablet has enough available memory to record video or pictures.My video feed is frozen.+ Check the time stamp on the video feed screen to make sure the video is frozen. Then return to the camera home screen and reload that camera again.+ Close the App and re-open.I can’t pan/tilt the camera from my phone or tablet.+ Make sure you’re swiping on the video from the camera on your phone or tablet. Pan and tilt the camera by swiping on the screen left/right or up/down. Zoom the camera by double-tapping the screen.+ Make sure the camera is moving freely. In certain positions, the camera might bump into the stand neck. If the neck is in the way, pan or tilt the camera in the other direction so that you have a free range of movement. The App is frozen.+ Force close the App on your phone or tablet. Then re-open it.I can’t hear sounds from the camera.+ Make sure the volume on your phone or tablet is turned up. + Make sure sound is turned on in the Camera view screen. + Make sure the microphone on the camera is not blocked. The microphone is just below the lens.The temperature alerts don’t work.+ Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard in the US) or Celsius (standard outside the US). To switch your temperature preference, go to Settings > Temperature alarm.+ Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure the camera environment does not get below 68 degrees Fahrenheit, set the Low Temperature Alert to 68. If you want to make sure the camera environment doesn’t get above a certain temperature, set the High Temperature Alert to that temperature.
21+ Make sure that Wi-Fi signal is 2.4GHz. The RCA WiFi camera does not support 5GHz WiFi.+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.The WiFi camera’s indicator light ashes green.+ The camera is being actively viewed.I don’t see video from the camera on my phone/tablet.+ Make sure the camera is turned on and is plugged in to a working outlet. + Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like large metal objects, might shorten the range somewhat).+ Make sure your phone/tablet has an active data or WiFi connection and that the RCA WiFi Camera App is open and congured with the camera.I can’t record video or pictures on the camera (for motion or sound alerts).+ Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side of the camera.+ Make sure auto-record is set to on and a motion or sound alert is set.I can’t record video or pictures on my phone/tablet.+ Make sure your phone/tablet has enough available memory to record video or pictures.My video feed is frozen.+ Check the time stamp on the video feed screen to make sure the video is frozen. Then return to the camera home screen and reload that camera again.+ Close the App and re-open.I can’t pan/tilt the camera from my phone or tablet.+ Make sure you’re swiping on the video from the camera on your phone or tablet. Pan and tilt the camera by swiping on the screen left/right or up/down. Zoom the camera by double-tapping the screen.+ Make sure the camera is moving freely. In certain positions, the camera might bump into the stand neck. If the neck is in the way, pan or tilt the camera in the other direction so that you have a free range of movement. The App is frozen.+ Force close the App on your phone or tablet. Then re-open it.I can’t hear sounds from the camera.+ Make sure the volume on your phone or tablet is turned up. + Make sure sound is turned on in the Camera view screen. + Make sure the microphone on the camera is not blocked. The microphone is just below the lens.The temperature alerts don’t work.+ Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard in the US) or Celsius (standard outside the US). To switch your temperature preference, go to Settings > Temperature alarm.+ Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure the camera environment does not get below 68 degrees Fahrenheit, set the Low Temperature Alert to 68. If you want to make sure the camera environment doesn’t get above a certain temperature, set the High Temperature Alert to that temperature.Troubleshooting
22TroubleshootingMotion alerts don’t work.+ You might need to adjust the sensitivity of the alerts—for example, if Motion detection is set to Low, alerts will not come as often as when Motion detection is set to Medium or High. To adjust this setting, go to Settings > Motion detection. + If you have multiple cameras, you might need to set an alert for the camera you’re using—motion alerts need to be set separately for each camera.+ The App gives a maximum of 2 notications every 4 minutes. Sound alerts don’t work.+ You might need to adjust the sensitivity of the alerts—for example, if Sound detection is set to Low, alerts will not come as often as when Sound detection is set to High. To adjust this setting, go to Settings > Sound detection. + If you have multiple cameras, you might need to set an alert for the camera you’re using—sound alerts need to be set separately for each camera. + The App gives a maximum of 2 notications every 4 minutes. I can’t access the camera from my computer.+ The RCA WiFi camera works with the RCA WiFi Camera App on iOS and Android devices only. It does not support computers or other mobile device operating systems.I can’t open the App on my Android tablet.+ The RCA WiFi Camera App is not compatible with some makes and models of Android tablets. Contact our customer service at 1-833-236-6561 to see if your Android tablet is compatible with the RCA WiFi Camera App.
23Motion alerts don’t work.+ You might need to adjust the sensitivity of the alerts—for example, if Motion detection is set to Low, alerts will not come as often as when Motion detection is set to Medium or High. To adjust this setting, go to Settings > Motion detection. + If you have multiple cameras, you might need to set an alert for the camera you’re using—motion alerts need to be set separately for each camera.+ The App gives a maximum of 2 notications every 4 minutes. Sound alerts don’t work.+ You might need to adjust the sensitivity of the alerts—for example, if Sound detection is set to Low, alerts will not come as often as when Sound detection is set to High. To adjust this setting, go to Settings > Sound detection. + If you have multiple cameras, you might need to set an alert for the camera you’re using—sound alerts need to be set separately for each camera. + The App gives a maximum of 2 notications every 4 minutes. I can’t access the camera from my computer.+ The RCA WiFi camera works with the RCA WiFi Camera App on iOS and Android devices only. It does not support computers or other mobile device operating systems.I can’t open the App on my Android tablet.+ The RCA WiFi Camera App is not compatible with some makes and models of Android tablets. Contact our customer service at 1-833-236-6561 to see if your Android tablet is compatible with the RCA WiFi Camera App.Troubleshooting
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