Voxx Accessories HSCARE2FOB Remote Control User Manual
Voxx Accessories Corp. Remote Control Users Manual
Users Manual
WiFi Camera Caregiver System
User Guide
What’s inside
Welcome! .....................................................................................................................................2
Getting Started ............................................................................................................................2
Connection Troubleshooting ..............................................................................................7
Tour of the system.......................................................................................................................9
Everyday use ............................................................................................................................ 13
Motion alerts ...................................................................................................................... 14
Sound detection................................................................................................................ 14
Auto-record time ............................................................................................................... 15
Temperature alarm............................................................................................................ 16
Flip horizontally / vertically .............................................................................................. 17
Camera time set ................................................................................................................ 17
Camera info ....................................................................................................................... 18
Delete Camera .................................................................................................................. 18
Troubleshooting / FAQs .......................................................................................................... 19
HSCARE2A
TOC to be compiled upon nal approval
2
Step 1: Unpack
Welcome!
This WiFi Camera Caregiver System
makes it easy to care for your loved
one from virtually anywhere! This
guide takes you through the steps to
get started!
Before you start...
Make sure you read the Important Information sheet
included in this package.
WiFi camera
The accessories:
(1) Power adapter (1) 10’ power cable
(2) Mounting screws (1) Lanyard
and anchors
Getting Started
Your camera needs a strong enough signal from
your WiFi router in order to send its video signal.
Here’s how to test it.
First, go to where you want to put the camera.
Make sure your smartphone or other portable
wireless device is connected to the WiFi network
you want to test.
Look at the WiFi icon on your
device screen to see the strength
of the connection. For example,
on iOS devices look in the upper
left-hand corner of the screen for
the WiFi icon (shown here).
For best results, look for a
location with at least 50% strength to use the
camera.
IMPORTANT: This camera works with 2.4GHz WiFi
signals. If you have a dual-band router with separate
2.4GHz and 5GHz networks, make sure your phone is
connected to the 2.4GHz one!
Alert remote
Don’t forget to remove the protective lm covering the front
of the camera!
3
Step 1: Unpack
Getting Started
Getting Started
Step 2: Test your WiFi signal
Your camera needs a strong enough signal from
your WiFi router in order to send its video signal.
Here’s how to test it.
First, go to where you want to put the camera.
Make sure your smartphone or other portable
wireless device is connected to the WiFi network
you want to test.
Look at the WiFi icon on your
device screen to see the strength
of the connection. For example,
on iOS devices look in the upper
left-hand corner of the screen for
the WiFi icon (shown here).
For best results, look for a
location with at least 50% strength to use the
camera.
Step 3: Plug in the camera
Plug one end of the
included power cable
into the DC In jack on
the back of the camera.
Plug the other end into
the included power
adapter. Then plug the
adapter into an outlet or
surge protector.
The camera turns on
automatically when you
plug it in (the indicator
light on its back panel
turns solid red).
IMPORTANT: This camera works with 2.4GHz WiFi
signals. If you have a dual-band router with separate
2.4GHz and 5GHz networks, make sure your phone is
connected to the 2.4GHz one!
4
Getting Started
In the Google Play or Apple
App Stores, search for “RCA
SMARTVIEW” and look for
the icon shown here. Then
download and install the App.
Step 4: Install the App on
your phone
Step 5: Launch the App
Once the RCA SmartView App has installed on
your smartphone or tablet, press the icon to
launch the App.
The rst time you launch
the RCA SmartView App,
you’ll need to create a user
name and password so that
you can access your camera
securely.
Press Register to start, then
follow the steps to set up
your account.
IMPORTANT: Make sure you
give a valid email address that you
have easy access to. The App will
use this address if you ever need
to recover or reset your password.
IMPORTANT: Your user name
cannot contain special characters
(like “@”)—only letters and
numbers.
Step 6: Create an RCA
SmartView user name and
password
SIGN UP
LOG IN
5
Getting Started
Step 7: Pair the RCA SmartView camera with the App
Make sure the RCA SmartView App is open
on your phone or tablet. Also make sure that
your phone or table is connected to your WiFi
network.
Continues on next page...
FPO
The next screen in the App
lets you name the camera
you’re setting up and prompts
you to scan the QR code on
the bottom of the camera.
Add camera
Camera list In the App’s home screen,
press the Add camera
button at the bottom of the
screen.
NOTE: Make sure your camera is
on! If you haven’t already turned
it on, press the Power button on
the right side of the camera (the
camera’s LED lights up).
FPO
FPO
Add new camera with WiFi
Add Camera
Add new camera with QR code
In the next screen, press
the Add new camera with
WiFi button.
To scan the QR code on
the camera: Find the QR
code on the bottom of
the camera. Position your
smartphone or tablet so
that its camera can scan this
QR code. Then press where
indicated in the App to scan
the QR code on the bottom
of your camera.
To name the camera you’re setting up: Press
in the Camera name eld and enter the name
you want to use.
6
Getting Started
+ Make sure your phone or tablet is connected to the
WiFi network you want to use.
+ Make sure the camera is getting a good signal from
your WiFi router. See step 3 for more information.
+ Test your WiFi network with other devices to make
sure its working.
+ Double check that you’ve entered the correct
password for your WiFi network in the App.
+ Make sure your router is broadcasting its SSID
(name). This camera does not support hidden SSIDs.
+ Make sure that Wi-Fi signal is 2.4GHz. This camera
does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-
PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC lter on router or
add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press
and hold SET button on the bottom of the camera
for 10 seconds. The camera gives a long beep when
it is fully reset.
The App will ask you to
press the SET button on the
bottom of the camera and
enter the name (WIFI SSID)
and password of your WiFi
network.
Find the SET button on
the bottom of your WiFi
camera. Press it for one
second (until the camera
gives an audio signal).
FPO
Enter the name (WIFI SSID)
and password for your
home WiFi network in the
App.
IMPORTANT: Double check your network name and
password—these must be correct to work with the App!
Once you’ve nished entering your network
name and password, press the Next step button
on the App screen. The indicator light on the
back of the camera starts ashing—the camera is
trying to join your WiFi network.
Once the camera has
successfully connected to
your WiFi network, you’ll see
the Success screen in the App
and the indicator light on the
back of the camera will turn
green. Congratulations—
you’ve just set up your rst
camera!
Problems connecting? If the Add new camera with
WiFi method doesn’t work, try the Add new camera
with QR code method. Choose Add Camera, then Add
new camera with QR code and follow the on-screen
directions.
Congratulations!
Camera successfully added!
Configure WiFi
FPO
FPO
7
Getting Started
+ Make sure your phone or tablet is connected to the
WiFi network you want to use.
+ Make sure the camera is getting a good signal from
your WiFi router. See step 3 for more information.
+ Test your WiFi network with other devices to make
sure its working.
+ Double check that you’ve entered the correct
password for your WiFi network in the App.
+ Make sure your router is broadcasting its SSID
(name). This camera does not support hidden SSIDs.
+ Make sure that Wi-Fi signal is 2.4GHz. This camera
does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-
PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC lter on router or
add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press
and hold SET button on the bottom of the camera
for 10 seconds. The camera gives a long beep when
it is fully reset.
Connection Troubleshooting
For additional assistance, please call
1-833-236-6561.
Enter the name (WIFI SSID)
and password for your
home WiFi network in the
App.
Once the camera has
successfully connected to
your WiFi network, you’ll see
the Success screen in the App
and the indicator light on the
back of the camera will turn
green. Congratulations—
you’ve just set up your rst
camera!
8
Add camera
Camera list
Nursery
Getting Started
TOUR OF THE SYSTEM
Press the part of the home
screen showing the camera you
set up in order to choose this
camera.
The Camera View screen is your
gateway to total control of your
camera from virtually anywhere.
The next section gives you a
tour of the features available
from this screen.
Step 8: Choose the camera from
the home screen
FPO
Step 9: Pair the Alert Remote
with your camera
FPO
In the App, press the icon
in the upper right corner of
the Camera View screen. This
accesses the Settings menu.
FPO
In the Settings menu,
press the Emergency
button option to set up
the Alert Remote with
your camera.
Press Add Emergency Button
at the bottom of the next
screen.
Press the icon next to the
button name to customize the
name. Then press the switch
next to it to start activating this
button. Follow the directions
on the next screens to nish
activation.
9
TOUR OF THE SYSTEM
Tour of the system
Camera View Screen
(Settings) accesses the Settings menu for this camera. Press
this icon to adjust the WiFi and other settings.
Camera view shows you the image from your camera. Pan and tilt
the camera by swiping on the screen left/right or up/down. Zoom
the camera by pinching the screen where you want to zoom. Tap
the screen to see these controls:
(Micro-SD Card) accesses any content stored on the
camera’s Micro-SD Card (not included). Press this icon to start
viewing or downloading motion/sound-activated videos or
images from the camera’s Micro-SD Card. (This is where you’ll
see auto recordings.)
(Record) starts/stops recording video. The video le is saved
to your smartphone or tablet.
(Pan/Tilt) starts panning or tilting the camera.
HD (HD-SD Select) lets you switch between high- and standard-
denition video on the view screen.
(Multi-Camera View) lets you see multiple cameras at once
on a single screen (if you’ve set up multiple cameras). Press this
icon to access the multi-camera view screen.
Press Add Emergency Button
at the bottom of the next
screen.
Press the icon next to the
button name to customize the
name. Then press the switch
next to it to start activating this
button. Follow the directions
on the next screens to nish
activation.
FPO
10
Tour of the system
SNAPSHOT
(Snapshot) takes a still photo of the camera video. The
snapshot le is saved to your smartphone or tablet.
TALK
(Talk) lets you speak through this camera’s built-in speaker.
Press and hold this icon to start speaking.
SOUND
(Sound) turns the sound from the camera on and off.
NOTE: The RCA SmartView App and camera do not time out.
Your phone’s screen, however, probably does. Some phone
models allow you to adjust the screen time-out to show the
camera display for longer periods, but many models do not.
Check to see if your phone has screen time-out and power
saving settings that can be adjusted to user preference.
Camera (front)
FPO
Pan, Tilt, and Zoom
To zoom the active camera: Pinch the screen where you want to
zoom.
To pan or tilt the active camera: Swipe the camera view screen left/
right or up/down.
11
Tour of the system
SNAPSHOT
(Snapshot) takes a still photo of the camera video. The
snapshot le is saved to your smartphone or tablet.
TALK
(Talk) lets you speak through this camera’s built-in speaker.
Press and hold this icon to start speaking.
SOUND
(Sound) turns the sound from the camera on and off.
NOTE: The RCA SmartView App and camera do not time out.
Your phone’s screen, however, probably does. Some phone
models allow you to adjust the screen time-out to show the
camera display for longer periods, but many models do not.
Check to see if your phone has screen time-out and power
saving settings that can be adjusted to user preference.
POWER button
(right side) turns the
camera on and off
(press and hold).
Camera (front)
Nighttime sensor
adjusts the camera
sensitivity to the
amount of ambient
light.
Microphone picks
up sound around the
camera.
Camera (back)
DC In jack plugs into
your power cable to
power the camera.
Adjustable antenna
communicates wirelessly
with your WiFi network.
Indicator light
shows the power and
connection status of
the camera:
- off (camera not
plugged in or
powered on)
- solid red (on but not
connected
- blinking red (in the
process of connecting)
- solid green
(connected to network
and App)
- blinking green
(camera being actively
viewed).
Thermal sensor detects
the temperature around the
camera.
12
Tour of the system
SET starts the WiFi setup process (press and hold).
QR code passes the camera ID information to the App
during the WiFi setup process.
Mounting keyholes
let you mount the
camera on a wall
(mounting screws
included).
MICRO-SD slot
(left side) accepts a
micro-SD card (not
included) for storage
of automatic photos/
video.
Camera (bottom)
EVERYDAY USE
Alert Remote
Alert button triggers the camera
and remote alarm when pressed,
sending all connected accounts
an alert that lets you quickly view
the situation and speak with your
loved one.
Lanyard slot accepts the included
lanyard for convenient personal
use.
13
Everyday use
EVERYDAY USE
In the Camera View screen, press the
(Settings) icon to customize your WiFi
camera’s setup.
This chapter takes you through the
settings you can customize, one by one.
Alert Remote
Alert button triggers the camera
and remote alarm when pressed,
sending all connected accounts
an alert that lets you quickly view
the situation and speak with your
loved one.
Lanyard slot accepts the included
lanyard for convenient personal
use.
FPO
14
Everyday use
Emergency button
The Emergency button option lets you set up your Alert Remote
to trigger an alarm through the App when pressed.
To set up the emergency button: In the Settings menu, press
Emergency button. Then press Add Emergency Button at the
bottom of the next screen. Press the icon next to the button
name to customize the name. Then press the switch next to it
to start activating this button. Follow the directions on the next
screens to nish activation.
Motion detection
You can set up the App and camera so that you get a
notication on your phone and the camera automatically
records video when the camera detects movement. You can
also select parts of the screen where you do not want motion
detected.
To set up motion detection: In the Settings menu, press the
Motion detection sensitivity setting you want to use: OFF,
Low, Default, or High.
Note: You might want to test different levels of sensitivity
for this setting, to nd the best t for your environment and
preference.
IMPORTANT: You must have a micro
SD card (not included) installed in
your camera to use the auto-recording
function of this feature.
When the SOS button is pressed...
The alarm on the camera sounds and
you receive an alert notication on your
phone. Pressing on the notication takes
you to live video. Press the
TALK
button
on screen to initiate 2-way talk with
the camera and stop the camera alarm
(otherwise, the camera alarm will time out
after 2 minutes).
15
Everyday use
Auto-record time
You can set up the camera so that it automatically records a
certain amount of video when the camera detects a motion or
sound alert.
To set up an auto-record time: In the Settings menu, press
the amount of Recording time you want (in seconds) when a
motion or sound alert is triggered: 30s, 60s, or 90s (or OFF
for none).
Sound detection
You can set up the App and camera so that you get a
notication on your phone and the camera automatically
records video when the camera detects sound.
To set up sound detection: In the Settings menu, press the
Sound detection sensitivity setting you want to use: OFF, Low,
Default, or High.
Note: You might want to test different levels of sensitivity
for this setting, to nd the best t for your environment and
preference.
IMPORTANT: You must have a micro
SD card (not included) installed in
your camera to use the auto-recording
function of this feature.
IMPORTANT: You must have a micro
SD card (not included) installed in your
camera to use this feature.
Notes about notications:
+ Pressing on a sound- or motion-detection notication or going to messages shows you a screenshot of the
motion detection event. To view the video, press the icon in the camera view screen.
+ The App sends a maximum of 2 notications every 4 minutes. It prioritizes notications in the following order:
temperature, sound, motion.
16
Everyday use
Temperature alarm
These alerts tell you when the temperature around the camera is
too hot or too cold.
1 In the Settings menu, press Temperature alarm.
2 In the Temperature alarm menu, press Edit at the top of the
screen to change the settings.
To change from degrees Fahrenheit to Celsius: Press the C.
To set a high temperature alert: Press the switch next to
High temperature alert. Then set the temperature you want
for the high temperature alert.
To set a low temperature alert: Press the switch next to Low
temperature alert. Then set the temperature you want for
the high temperature alert.
If the temperature around the camera goes beyond the limit(s) you
set, you will get a push notication on your phone or tablet.
Video privacy mode
Video privacy mode lets you temporarily switch the active camera
off for extra privacy, so that no one can see video from this
camera.
To turn video privacy on or off: In the Settings menu, press the
toggle next to the Video privacy mode setting.
17
Everyday use
Temperature alarm
These alerts tell you when the temperature around the camera is
too hot or too cold.
1 In the Settings menu, press Temperature alarm.
2 In the Temperature alarm menu, press Edit at the top of the
screen to change the settings.
To change from degrees Fahrenheit to Celsius: Press the C.
To set a high temperature alert: Press the switch next to
High temperature alert. Then set the temperature you want
for the high temperature alert.
To set a low temperature alert: Press the switch next to Low
temperature alert. Then set the temperature you want for
the high temperature alert.
If the temperature around the camera goes beyond the limit(s) you
set, you will get a push notication on your phone or tablet.
Rotate video 180 degrees
This option lets you reverse the orientation of the Camera View
video. Press the switch to toggle it on and off.
Night vision
This option lets you congure the camera’s IR light for viewing
nighttime video. Press it to access the Night vision menu.
Share with friends
This camera lets you share monitoring with family, so that they can
keep track of your loved one as well. These guest accounts have
limited access to settings—they can view and talk through cameras
and record pictures and videos directly to their phone.
1 Make sure the person you want to share with has
downloaded the RCA SmartView App on their phone or
tablet.
2 On your phone or tablet, go to the Settings menu and press
Share with friends. Have the person you want to share with
follow the steps in the App.
IMPORTANT: Your friend or family member will need to scan the QR code on
the screen. If they are not physically present to do so, either print the screen
or do a screenshot and send it to a phone they can scan with their phone.
18
Everyday use
TROUBLESHOOTING / FAQS
Most issues with the RCA WiFi Camera Caregiver system can be solved by following one of the
troubleshooting tips below. For additional assistance, please call 1-833-236-6561.
I can’t connect the WiFi camera to my network.
+ Make sure your phone or tablet is connected to the WiFi network you want to use.
+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more
information.
+ Make sure your router is broadcasting its SSID (name). The camera does not support hidden
SSIDs.
+ Make sure that Wi-Fi signal is 2.4GHz. The camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC lter on router or add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press and hold SET key for 10 seconds. The camera
will give a long beep when it is fully reset.
The WiFi camera’s indicator light remains red (connection to network failed).
+ Double check that you’ve entered the correct password for your WiFi network in the RCA
SmartView App.
+ Test your WiFi network with other devices to make sure its working.
+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more
information.
Camera time check
The camera’s internal clock might need to be periodically synchronized with your phone’s clock. If
you notice the two times don’t match, choose Camera time check in the App’s Settings menu, and
follow the directions on the page that appears. The App will sync the current camera’s clock with
your phone or tablet’s clock.
Camera information
The Camera information screen gives you details about the currently selected camera, including the
amount of memory left on the micro-SD card if you have one installed. This menu option also lets
you update the rmware in the active camera.
Format SD card
The Format SD card button in the Camera info screen lets you format a micro-SD card before you use
it for the rst time. To format a micro-SD card: Insert the card into the WiFi camera’s micro-SD card
slot. Then press the Format SD card button in the Camera info page.
Update camera
The System rmware option in the Camera info screen shows if camera updates are available (a red
dot appears) and lets you apply them. To update a camera: Check if there is a red dot next to System
rmware. If there is, press this option and follow the on-screen instructions.
Delete Camera
If you’ve tried all of the troubleshooting solutions to solve a problem, and nothing seems to
work, you might need to reset the camera and App to their factory settings and start setup again.
WARNING: Delete camera erases all of your custom settings. You will have to set up the
camera and Alarm Remote from scratch.
19
Troubleshooting
TROUBLESHOOTING / FAQS
Most issues with the RCA WiFi Camera Caregiver system can be solved by following one of the
troubleshooting tips below. For additional assistance, please call 1-833-236-6561.
I can’t connect the WiFi camera to my network.
+ Make sure your phone or tablet is connected to the WiFi network you want to use.
+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more
information.
+ Make sure your router is broadcasting its SSID (name). The camera does not support hidden
SSIDs.
+ Make sure that Wi-Fi signal is 2.4GHz. The camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC lter on router or add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press and hold SET key for 10 seconds. The camera
will give a long beep when it is fully reset.
The WiFi camera’s indicator light remains red (connection to network failed).
+ Double check that you’ve entered the correct password for your WiFi network in the RCA
SmartView App.
+ Test your WiFi network with other devices to make sure its working.
+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more
information.
Camera information
The Camera information screen gives you details about the currently selected camera, including the
amount of memory left on the micro-SD card if you have one installed. This menu option also lets
you update the rmware in the active camera.
Format SD card
The Format SD card button in the Camera info screen lets you format a micro-SD card before you use
it for the rst time. To format a micro-SD card: Insert the card into the WiFi camera’s micro-SD card
slot. Then press the Format SD card button in the Camera info page.
Update camera
The System rmware option in the Camera info screen shows if camera updates are available (a red
dot appears) and lets you apply them. To update a camera: Check if there is a red dot next to System
rmware. If there is, press this option and follow the on-screen instructions.
Delete Camera
If you’ve tried all of the troubleshooting solutions to solve a problem, and nothing seems to
work, you might need to reset the camera and App to their factory settings and start setup again.
WARNING: Delete camera erases all of your custom settings. You will have to set up the
camera and Alarm Remote from scratch.
20
Troubleshooting
+ Make sure that Wi-Fi signal is 2.4GHz. The RCA WiFi camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption
method.
The WiFi camera’s indicator light ashes green.
+ The camera is being actively viewed.
I don’t see video from the camera on my phone/tablet.
+ Make sure the camera is turned on and is plugged in to a working outlet.
+ Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like
large metal objects, might shorten the range somewhat).
+ Make sure your phone/tablet has an active data or WiFi connection and that the RCA WiFi
Camera App is open and congured with the camera.
I can’t record video or pictures on the camera (for motion or sound alerts).
+ Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side
of the camera.
+ Make sure auto-record is set to on and a motion or sound alert is set.
I can’t record video or pictures on my phone/tablet.
+ Make sure your phone/tablet has enough available memory to record video or pictures.
My video feed is frozen.
+ Check the time stamp on the video feed screen to make sure the video is frozen. Then return to the
camera home screen and reload that camera again.
+ Close the App and re-open.
I can’t pan/tilt the camera from my phone or tablet.
+ Make sure you’re swiping on the video from the camera on your phone or tablet. Pan and tilt the
camera by swiping on the screen left/right or up/down. Zoom the camera by double-tapping the
screen.
+ Make sure the camera is moving freely. In certain positions, the camera might bump into the
stand neck. If the neck is in the way, pan or tilt the camera in the other direction so that you have
a free range of movement.
The App is frozen.
+ Force close the App on your phone or tablet. Then re-open it.
I can’t hear sounds from the camera.
+ Make sure the volume on your phone or tablet is turned up.
+ Make sure sound is turned on in the Camera view screen.
+ Make sure the microphone on the camera is not blocked. The microphone is just below the lens.
The temperature alerts don’t work.
+ Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard
in the US) or Celsius (standard outside the US). To switch your temperature preference, go to
Settings > Temperature alarm.
+ Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure
the camera environment does not get below 68 degrees Fahrenheit, set the Low Temperature
Alert to 68. If you want to make sure the camera environment doesn’t get above a certain
temperature, set the High Temperature Alert to that temperature.
21
+ Make sure that Wi-Fi signal is 2.4GHz. The RCA WiFi camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption
method.
The WiFi camera’s indicator light ashes green.
+ The camera is being actively viewed.
I don’t see video from the camera on my phone/tablet.
+ Make sure the camera is turned on and is plugged in to a working outlet.
+ Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like
large metal objects, might shorten the range somewhat).
+ Make sure your phone/tablet has an active data or WiFi connection and that the RCA WiFi
Camera App is open and congured with the camera.
I can’t record video or pictures on the camera (for motion or sound alerts).
+ Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side
of the camera.
+ Make sure auto-record is set to on and a motion or sound alert is set.
I can’t record video or pictures on my phone/tablet.
+ Make sure your phone/tablet has enough available memory to record video or pictures.
My video feed is frozen.
+ Check the time stamp on the video feed screen to make sure the video is frozen. Then return to the
camera home screen and reload that camera again.
+ Close the App and re-open.
I can’t pan/tilt the camera from my phone or tablet.
+ Make sure you’re swiping on the video from the camera on your phone or tablet. Pan and tilt the
camera by swiping on the screen left/right or up/down. Zoom the camera by double-tapping the
screen.
+ Make sure the camera is moving freely. In certain positions, the camera might bump into the
stand neck. If the neck is in the way, pan or tilt the camera in the other direction so that you have
a free range of movement.
The App is frozen.
+ Force close the App on your phone or tablet. Then re-open it.
I can’t hear sounds from the camera.
+ Make sure the volume on your phone or tablet is turned up.
+ Make sure sound is turned on in the Camera view screen.
+ Make sure the microphone on the camera is not blocked. The microphone is just below the lens.
The temperature alerts don’t work.
+ Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard
in the US) or Celsius (standard outside the US). To switch your temperature preference, go to
Settings > Temperature alarm.
+ Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure
the camera environment does not get below 68 degrees Fahrenheit, set the Low Temperature
Alert to 68. If you want to make sure the camera environment doesn’t get above a certain
temperature, set the High Temperature Alert to that temperature.
Troubleshooting
22
Troubleshooting
Motion alerts don’t work.
+ You might need to adjust the sensitivity of the alerts—for example, if Motion detection is set to
Low, alerts will not come as often as when Motion detection is set to Medium or High. To adjust
this setting, go to Settings > Motion detection.
+ If you have multiple cameras, you might need to set an alert for the camera you’re using—motion
alerts need to be set separately for each camera.
+ The App gives a maximum of 2 notications every 4 minutes.
Sound alerts don’t work.
+ You might need to adjust the sensitivity of the alerts—for example, if Sound detection is set to
Low, alerts will not come as often as when Sound detection is set to High. To adjust this setting,
go to Settings > Sound detection.
+ If you have multiple cameras, you might need to set an alert for the camera you’re using—sound
alerts need to be set separately for each camera.
+ The App gives a maximum of 2 notications every 4 minutes.
I can’t access the camera from my computer.
+ The RCA WiFi camera works with the RCA WiFi Camera App on iOS and Android devices only. It
does not support computers or other mobile device operating systems.
I can’t open the App on my Android tablet.
+ The RCA WiFi Camera App is not compatible with some makes and models of Android tablets.
Contact our customer service at 1-833-236-6561 to see if your Android tablet is compatible with
the RCA WiFi Camera App.
23
Motion alerts don’t work.
+ You might need to adjust the sensitivity of the alerts—for example, if Motion detection is set to
Low, alerts will not come as often as when Motion detection is set to Medium or High. To adjust
this setting, go to Settings > Motion detection.
+ If you have multiple cameras, you might need to set an alert for the camera you’re using—motion
alerts need to be set separately for each camera.
+ The App gives a maximum of 2 notications every 4 minutes.
Sound alerts don’t work.
+ You might need to adjust the sensitivity of the alerts—for example, if Sound detection is set to
Low, alerts will not come as often as when Sound detection is set to High. To adjust this setting,
go to Settings > Sound detection.
+ If you have multiple cameras, you might need to set an alert for the camera you’re using—sound
alerts need to be set separately for each camera.
+ The App gives a maximum of 2 notications every 4 minutes.
I can’t access the camera from my computer.
+ The RCA WiFi camera works with the RCA WiFi Camera App on iOS and Android devices only. It
does not support computers or other mobile device operating systems.
I can’t open the App on my Android tablet.
+ The RCA WiFi Camera App is not compatible with some makes and models of Android tablets.
Contact our customer service at 1-833-236-6561 to see if your Android tablet is compatible with
the RCA WiFi Camera App.
Troubleshooting
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3502 Woodview Trace, Suite 220
Indianapolis, IN 46268 HSCARE2A IB 00