Vtech Ds3211 2 Users Manual

DS3211-2 to the manual 10148a3c-9c55-4159-98a9-0e05a5ccd9e9

2015-03-12

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User’s manual
w w w.v t e c h p h o n e s . c o m

Model: DS3211-2

Congratulations
on purchasing your new VTech product. Before using this telephone, please
read the Important safety instructions on page 39 of this manual.
This manual has all the feature operations and troubleshooting necessary
to install and operate your new VTech telephone. Please review this manual
thoroughly to ensure proper installation and operation of this innovative and
feature rich VTech product. For support, shopping, and everything new at
VTech, visit our website at www.vtechphones.com. In Canada, please visit
www.vtechcanada.com.

The ENERGY STAR® program (www.energystar.gov) recognizes and
encourages the use of products that save energy and help protect our
environment. We are proud to mark this product with the ENERGY
STAR® label indicating it meets the latest energy efficiency guidelines.

Compatible with
Hearing Aid T-Coil

T
TIA-1083

Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.

Table of contents
Getting started..........................1
Parts checklist.............................1
Telephone base and charger
installation................................2
Battery installation and
charging...................................3
Handset layout............................4
Telephone base layout................6

Alphabetical search.....................21
Dial a directory entry...................21
Edit a directory entry...................22
Delete from the directory.............22
About caller ID.............................23
Call log........................................24
Missed calls indicator . ...............24
Review the call log .....................25
Make a call log entry ready
to dial.......................................25
Dial a call log entry . ...................25
Save a call log entry to the
directory...................................26
Delete from the call log...............26
Call log display screen
messages.................................27

Telephone settings...................7
Ringer volume.............................7
Ringer tone..................................7
Key tone......................................7
LCD language.............................8
Set date/time...............................8
Clear voicemail............................9
Set voicemail...............................10
Home area code..........................11

Appendix....................................28
Handset display screen
messages.................................28
Handset and telephone base
indicators.................................30
Battery.........................................31
Expand your telephone
system......................................32
Add and register a handset
(optional)..................................32
Replace a handset......................33
Troubleshooting...........................34
Important safety instructions.......39
Operating range..........................40
Maintenance................................40
About cordless telephones.........41
The RBRC ® seal..........................41
Warranty......................................42
FCC, ACTA and IC regulations....44
Technical specifications..............46

Telephone operation.................12
Make a call .................................12
Predial a call................................12
Answer a call...............................12
End a call.....................................12
Speakerphone . ..........................12
Volume........................................12
Mute............................................13
Ringer mute.................................13
Call waiting..................................13
Find handset...............................13
Chain dialing...............................14
Redial list.....................................15
Dial a redial entry........................15
Delete from redial........................15
Voicemail.....................................15
Multiple handset use...................16
Intercom......................................16
Answer an incoming call
during an intercom call.............16
Share an outside call...................17
Directory......................................18
Store a directory entry.................19
Character chart...........................20
Search the directory....................21

Index...........................................47

Getting started
Parts checklist
Your telephone contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.

Charger and
charger adapter

Telephone base

Handsets (2)

Telephone line cord

Telephone base
power adapter

Battery compartment covers (2)

Batteries (2)

User’s manual

To purchase replacement batteries or power adapters, visit our website
at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.
vtechcanada.com or call 1 (800) 267-7377.

Getting started
Telephone base and charger installation
Install the telephone base and charger as shown below. The telephone base
is designed for tabletop use only.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet service
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Contact your DSL service
provider for more information about DSL filters.
Telephone
base power
adapter

Telephone
wall jack

If you have DSL
high speed
Internet service,
a DSL filter (not
included) is
required.

Charger
adapter

Electrical outlet
not controlled by
a wall switch

Telephone line cord

Telephone base
•

•

Charger

Use only the power adapters supplied with this product. To order a
replacement, visit our website at www.vtechphones.com or call 1 (800) 595-
9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
The power adapters are intended to be correctly oriented in a vertical or
floor mount position. The prongs are not designed to hold the plug in place if
it is plugged into a ceiling or an under-the-table/cabinet outlet.

Getting started
Battery installation and charging
Install the battery as shown below. After installing the battery, you may be able
to make and receive short calls. For best performance, charge the handset
for at least 16 hours before use. When not in use, place the handset in the
telephone base or charger. See page 31 for battery operating times.
Battery indicators

Battery status

Action

The screen is blank.

Battery has no charge
and the handset cannot
be used.

Charge until the screen shows
LOW BATTERY (at least 10
minutes).

The screen shows
PLACE IN CHARGER
and flashes.

Battery has very little
charge and the handset
cannot be used.

Charge until the screen shows
LOW BATTERY (about four
minutes).

The screen shows
LOW BATTERY,
flashes, and the
handset beeps.

Battery has enough
charge to be used for a
short time.

Charge until the screen shows
HANDSET X (about one
hour).

The screen shows
HANDSET X.

Battery is charged.

To keep the battery charged,
place it in the telephone base
or charger when not in use.

1. If the battery compartment cover is on the handset, press the indentation
and slide the cover to remove.
2. Plug the battery connector securely into the socket inside the handset
battery compartment, matching the color-coded label.
3. Place the battery with the label THIS SIDE UP facing up and the wires inside
the battery compartment.
4. Align the cover flat against the battery compartment, then slide it towards the
center of the handset until it clicks into place.
5. Charge the handset by placing it in the telephone base or charger. The
CHARGE light is on when the handset charges.

5
CHARGE
light

•

When the screen shows LOW BATTERY, the backlight is disabled
(except the speakerphone and voicemail lights).
If the handset will not be used for a long time, disconnect and remove the
battery to prevent possible leakage.
To purchase replacement batteries, visit our website at www.vtechphones.
com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or
call 1 (800) 267-7377.

Getting started
Handset layout
CHARGE light
On when the handset is charging in the telephone
base or charger (page 3).
PLAY/MENU/SELECT
Press to play voicemail messages (page 15).
Press to show the menu.
While in a menu, press to select an item, or save an
entry or setting.
ERASE
Press to erase a voicemail message (page 15).
(Speakerphone)
ress to make or answer a call using the
P
speakerphone (page 12).
During a call, press to switch between
speakerphone and handset (page 12).
/ FLASH
Press to make or answer a call (page 12).
During a call, press to receive an incoming call
when you receive a call waiting alert (page 13).
CID / (caller ID)
When the telephone is not in use, press to review
the call log (page 25).
While in a menu, press to scroll down.
During a call, press to lower the listening volume
(page 12).
1
While reviewing a call log entry, press repeatedly to
add or remove 1 in front of the telephone number
before dialing or saving it in the directory (page 25).
REDIAL/PAUSE
Press to review the redial list (page 15).
While dialing or entering numbers into the directory,
press and hold to insert a dialing pause (page 19).

Getting started
Handset layout
/ p (Directory)
When the telephone is not in use, press to enter the
directory (page 21).
While in a menu, press to scroll up.
During a call, press to raise the listening volume
(page 12).
SKIP
Press to skip to the next voicemail message (page 15).
VOICEMAIL
Press to dial to the voicemail service provider for
access to your voicemail message (page 15).
OFF/CLEAR
During a call, press to hang up (page 12).
While the handset is ringing, press to silence the
ringer temporarily (page 13).
Press and hold while the telephone is not in use to
erase the missed calls indicator (page 24).
While in a menu, press to exit without making
changes.

Press repeatedly to show other dialing options when
reviewing a call log entry (page 25).
INT (intercom)
Press to initiate an intercom conversation or transfer
a call (page 16).
MUTE/REMOVE
While on a call, press to mute the microphone
(page 13).
While reviewing the call log, redial list or directory,
press to delete an individual entry (page 26,
page 15 and page 22 respectively).
Press to delete digits when predialing (page 12).

Getting started
Telephone base layout

IN USE light
Flashes when there is an incoming call, or
another telephone is in use on the same line.
On when a system handset is in use.
VOICEMAIL light
Flashes when you have new voicemail, a service offered
by your telephone company.
FIND HANDSET
Press to page all system handsets.

Telephone settings
Ringer volume
You can set the ringer volume or turn the ringer off.
1. Press PLAY/MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >RINGER VOLUME, then press
PLAY/MENU /SELECT.
3. Press or to adjust the volume. A sample of each
ringer volume plays as you scroll through the choices.
4. Press PLAY/MENU /SELECT to confirm your selection.

>RINGER VOLUME
RINGER TONE

RINGER VOLUME

Setting the volume to the lowest level turns off the ringer. A ringer off icon
appears.

Ringer tone
You can choose from different ringer tones.
1. Press PLAY/MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >RINGER TONE, then press
PLAY/MENU /SELECT.
3. Press or to select the desired ringer tone. A
sample of each ringer tone plays as you scroll through
the choices.
4. Press PLAY/MENU /SELECT to confirm your selection.

>RINGER TONE
KEY TONE

RINGER TONE
1

If you turn off the ringer volume, you will not hear ringer tone samples.

Key tone
You can turn the key tone on or off.
1. Press PLAY/MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >KEY TONE, then press
PLAY/MENU /SELECT.
3. Press or to choose ON or OFF.
4. Press PLAY/MENU /SELECT to confirm your selection.

>KEY TONE
LCD LANGUAGE

KEY TONE
ON

Telephone settings
LCD language
You can select ENGLISH, FRANÇAIS or ESPAÑOL to be
used in all screen displays.
1. Press PLAY/MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >LCD LANGUAGE, then press
PLAY/MENU /SELECT.
3. Press or to scroll through the choices.
4. Press PLAY/MENU /SELECT to confirm your selection.

>LCD LANGUAGE
SET DATE/TIME

LCD LANGUAGE
ENGLISH

Set date/time
If you subscribe to caller ID service, the day, month and time are set
automatically with each incoming call. To set the date and time manually:
1. Press PLAY/MENU/SELECT to show the menu when the
>SET DATE/TIME
handset is not in use.
CLR VOICEMAIL
2. Press or to select >SET DATE/TIME, then press
PLAY/MENU /SELECT.
3. Press the dialing keys (0-9) to enter a two-digit number
SET DATE
or press or until the screen displays the correct
12/25/08
value. Press PLAY/MENU /SELECT to advance.
4. Repeat step 3 until the date and time are set.
SET TIME
03:18 AM

Telephone settings
Clear voicemail
If you subscribe to voicemail service offered by your telephone company,
NEW VOICEMAIL and
will appear on the handsets, and the VOICEMAIL
lights on the handsets and telephone base flash when you have new
voicemail messages. Contact your local telephone company for more
information and assistance about using your voicemail service.
After you have listened to all new voicemail messages, the indicators on the
handsets and telephone base turn off automatically.
Use the clear voicemail feature when the telephone indicates that there is
new voicemail but there is none (for example, when you have accessed your
voicemail while away from home). Clearing the voicemail waiting indicator
only turns off the indicators; it does not delete your voicemail messages. As
long as you have new voicemail messages, your local telephone company
continues to send the signal to turn on the indicators.
>CLR VOICEMAIL
To manually turn off these indicators:
SET VOICEMAIL
1. Press PLAY/MENU/SELECT to show the menu when the
handset is not in use.
2. Press or to select >CLR VOICEMAIL, then press
TURN OFF
PLAY/MENU /SELECT. The screen shows TURN OFF
INDICATOR?
INDICATOR?
3. Press PLAY/MENU /SELECT to confirm your selection.
Your telephone service provider might alert you to new messages with a
stutter (broken) dial tone. Contact your service provider for details.

Telephone settings
Set voicemail
If you subscribe to voicemail service provided by your local telephone
company, this feature enables you to program your voicemail function codes
so you can easily access the voicemail features. Before completing these
steps, be sure to have your access number and password (provided by
your local telephone company) to access your voicemail. Contact your local
telephone company for more details about voicemail.
To program the voicemail function codes:
1. Press PLAY/MENU/SELECT to show the menu when the handset is not in use.
2. Press or to select >SET VOICEMAIL, then press
>SET VOICEMAIL
HOME AREA CODE
PLAY/MENU /SELECT.
3. Press or to select one of the following options, then
press PLAY/MENU /SELECT.
• ACCESS NUMBER
>ACCESS NUMBER
• PASSWORD
PASSWORD
• PLAY
• SKIP
• ERASE
4. Use the dialing keys to enter the corresponding code for
access number, password, play, skip or erase.
• Press MUTE /REMOVE to delete a digit.
• Press and hold MUTE /REMOVE to delete the entire entry.
5. Press PLAY/MENU /SELECT to confirm.
To program a pause:
1. Press PLAY/MENU/SELECT to show the menu when the handset is not in use.
2. Press or to select >SET VOICEMAIL, then press PLAY/MENU /SELECT.
3. Press or to select >ACCESS NUMBER, then press PLAY/MENU /SELECT.
4. The blinking cursor should be at the end of your access number.
Press and hold REDIAL /PAUSE until a p appears.
5. Press PLAY/MENU /SELECT to confirm.
A single pause is automatically programmed between the access number
and the password when you program your voicemail button so that your
voicemail service will recognize your password. Depending on your voicemail
service, you may need to program an extra pause between the access
number and your password.

Telephone settings
To reset all voicemail function codes to default settings:
1. Press PLAY/MENU/SELECT to show the menu when the
>SET VOICEMAIL
handset is not in use.
HOME AREA CODE
2. Press or to select >SET VOICEMAIL, then press
PLAY/MENU /SELECT.
3. Press or to select >RESET CODES, then press
>RESET CODES
PLAY/MENU /SELECT.
ACCESS NUMBER
4. The screen displays ARE YOU SURE?
5. Press PLAY/MENU /SELECT to confirm.

Home area code
If you dial your local calls using only seven digits (area code not required),
you can program your home area code so that when you receive a call within
your local area, the telephone number is automatically stored without the
area code in the call log.
>HOME AREA CODE
1. Press PLAY/MENU/SELECT to show the menu when the
DIRECTORY
handset is not in use.
2. Press or to select >HOME AREA CODE, then
press PLAY/MENU /SELECT. The stored home area code
HOME AREA CODE
appears with the last digit flashing.
800
3. Use the dialing keys to enter the desired home area code.
• Press MUTE /REMOVE to delete a digit.
• Press and hold MUTE /REMOVE to delete the entire entry.
4. Press PLAY/MENU /SELECT to confirm.
If, in the future, your telephone company requires you to dial the area code
when making a local call, or if you move to an area that requires it, delete the
home area code you have already programmed by pressing MUTE /REMOVE.
After you have deleted the programmed home area code, ___ appears.

Telephone operation
Make a call
1. Press
/FLASH or
2. Dial the number.

. You hear a dial tone.

Predial a call
1. Dial the number.
2. Press
/FLASH or

Answer a call
Press
/FLASH,
(0-9, #, *).

•

or any of the dialing keys

The screen shows the elapsed time as you talk (in hours, minutes and
seconds).
When predialing (preview numbers before dialing), press MUTE /REMOVE
or OFF/CLEAR to backspace and delete; press and hold REDIAL /PAUSE
to insert a dialing pause (a p appears).

End a call
Press OFF/CLEAR or put the handset in the telephone base or charger.

Speakerphone
During a call, press
handset use.

to switch between speakerphone and normal

Volume
During a call, press

to adjust the listening volume.

Telephone operation
Mute
The mute function enables you to hear the other party but
the other party cannot hear you.
1. During a call, press MUTE/REMOVE on the handset. The
handset screen shows MUTED for a few seconds and
MUTE appears until mute function is turned off.
2. Press MUTE/REMOVE again to resume the
conversation. The handset screen temporarily shows
MICROPHONE ON.

PHONE

0:00:00
MUTED
MUTE

Ringer mute
When the telephone is ringing, press OFF/CLEAR or
MUTE/REMOVE to temporarily silence the ringer without
disconnecting the call. The next call rings normally.

RINGER MUTE

Call waiting
If you subscribe to call waiting service from your telephone company, you
hear an alert tone if there is an incoming call while you are on another call.
Press
/FLASH to put your current call on hold and take the new call. Press
/FLASH at any time to switch back and forth between calls.

Find handset
Use this feature to page all system handsets.
1. Press FIND HANDSET on the telephone base. All idle handsets ring and
the screens show ** PAGING **.
2. To end paging, press
/FLASH,
, any dialing keys (0-9, #, *), or press
FIND HANDSET on the telephone base.

Telephone operation
Chain dialing
Use this feature to initiate a dialing sequence from numbers stored in the
directory, call log or redial while you are on a call.
Chain dialing can be useful if you wish to access other numbers (such as bank
account numbers or access codes) from the directory, call log or redial list.
To access a number in the directory while on a call:
1. Press PLAY/MENU/SELECT twice to select >DIRECTORY.
2. Scroll to the desired entry by pressing or .
3. Press PLAY/MENU /SELECT to dial the displayed number.
To access a number in the call log while on a call:
1. Press PLAY/MENU/SELECT and then press to highlight >CALL LOG.
2. Press PLAY/MENU /SELECT to select.
3. Scroll to the desired entry by pressing or .
4. Press PLAY/MENU /SELECT to dial the displayed number.
To access the last number on the redial list while on a call:
Press REDIAL/PAUSE to dial. Press REDIAL/PAUSE again within two seconds
to cancel the chain dialing.
•

•

You cannot edit a directory entry while on a call. For more details about the
directory, see page 18.
You cannot copy a call log entry into the directory while on a call. For more
details about call log, see page 24.
If you press REDIAL/PAUSE while on a call, you can only view the most
recent call, and you cannot erase the entry. For more details about the
redial memory, see page 15.
Press and hold OFF/CLEAR to exit redial, directory or call log when you are
on a call.

Telephone operation
Redial list
The telephone stores the five most recently dialed numbers.
• When there are already five entries, the oldest
entry is deleted to make room for the new entry.
• Entries are shown in reverse chronological order.
• Press REDIAL/PAUSE to browse the redial list.

Dial a redial entry
1. Press REDIAL/PAUSE, then , or
REDIAL/PAUSE to browse. You hear a double beep
when it reaches the beginning or end of the
redial list.
2. Press
/FLASH or
to dial the number.

Delete from redial
1. Press REDIAL/PAUSE, then , or REDIAL/PAUSE to browse.
2. Press MUTE /REMOVE to delete the selected entry.

Voicemail
If you subscribe to voicemail service offered by your telephone company,
NEW VOICEMAIL and
will appear on the handsets, and the VOICEMAIL
lights on the handsets and telephone base flash when you have new
voicemail messages.
• Press the VOICEMAIL button to dial directly to your telephone company to
access your voicemail messages.
• Use the ERASE, PLAY or SKIP buttons as you listen to your messages.
To program the voicemail function codes, see Set voicemail on page 10.
•

•

Once you press the VOICEMAIL button, MENU/SELECT is disabled
and replaced by PLAY.
Contact your telephone company for more information about voicemail
service.

Telephone operation
Multiple handset use

You can use up to two system handsets at a time on an outside call. If a
handset is already on a call and you would like to join the call, press
/FLASH or
on another handset to join the call.
To end the call, press OFF/CLEAR or place the handset in the telephone base
or charger. The call will not be terminated until all handsets hang up.
You can buy additional expansion handsets (model DS3201) for this
telephone base. You can register up to 12 handsets to the telephone base.
The first nine handsets that you register are named HANDSETS 1-9. Use
the handset number to intercom and transfer calls. Although the names
for handsets 10-12 appear in their displays as 10-12, when you intercom
or transfer to one of them, you must use *0 for HANDSET 10, *1 for
HANDSET 11, and *2 for HANDSET 12.

Intercom

Use the intercom feature for conversation between two system handsets.
1. Press INT on your handset when not in use.
INTERCOM TO:
• If you have a two-handset system, your handset
screen shows CALLING OTHER HANDSET.
• If you have more than two handsets, your screen
shows INTERCOM TO:. Use the dialing keys to
CALLING
select the other handset. Your handset screen shows OTHER HANDSET
CALLING HANDSET X.
The other handset rings and its screen shows either
OTHER HANDSET IS CALLING or HANDSET X IS
OTHER HANDSET
CALLING.
IS CALLING
2. To answer the intercom call, press
/FLASH,
, INT,
or any dialing keys (0-9, #, *) on the other handset. Both
handsets now show INTERCOM.
INTERCOM
3. To end an intercom call, press INT, OFF/CLEAR, or place
the handset back in the telephone base or charger.
•

•

You can cancel the intercom call before it is answered
by pressing OFF/CLEAR or INT on your originating handset.
If the other handset does not answer the intercom call within 100 seconds,
is in the directory or call log, or is out of range, your originating handset
screen shows UNABLE TO CALL TRY AGAIN and returns to idle mode.
Press OFF/CLEAR or MUTE/REMOVE on the other handset to temporarily
silence the intercom ringer.
You can use a maximum of four handsets at a time. When two handsets are
used on an intercom call, use two other system handsets for an outside call.

Answer an incoming call during an intercom call

When you receive an incoming outside call during an intercom call, there is
an alert tone.
• To answer the call, press
/FLASH. The intercom call ends automatically.
• To end the intercom call without answering the incoming call, press OFF/CLEAR.
16

Telephone operation
Share an outside call
You can call another system handset to join an outside
call. That call continues even if you hang up.
1. During a call, press INT. The other handset rings. The
outside call is put on hold.
• If you have a two-handset system, your handset
screen shows CALLING OTHER HANDSET. The
other handset rings and its screen shows OTHER
HANDSET IS CALLING.
• If you have more than two handsets, your screen
shows TRANSFER TO:. Use the dialing keys to select
the other handset. Your screen then shows CALLING
HANDSET X. The other handset rings and its screen
shows HANDSET X IS CALLING.
2. To answer the call on the other handset, press
/FLASH,
, INT, or any dialing keys (0-9, #, *). The
outside call is still on hold and both handsets now show
INTERCOM. You can now have a private conversation
between the system handsets.
•

•

TRANSFER TO:

CALLING
HANDSET X

HANDSET X
IS CALLING

INTERCOM

If you want to cancel an intercom call and reconnect to the outside call
before the other handset answers, press
/FLASH , or INT on your
originating handset.
If the other handset does not answer the intercom call within 100 seconds,
is in the directory or call log, or is out of range, your originating handset
screen shows UNABLE TO CALL TRY AGAIN and reconnects to the
outside call automatically.

3. From this intercom call, you have the following options:
• You can let the other handset join you on the outside call in a three-way
conversation. Press and hold INT on your originating handset.
• You can transfer the call. Press OFF/CLEAR, or place your handset
back in the telephone base or charger. Your screen shows
CALL TRANSFERED. The other handset is automatically connected to
the outside call.
• You can alternate between the outside call (OUTSIDE CALL appears
on the screen) and the intercom call (INTERCOM appears on the
screen). Press INT repeatedly on your originating handset.
• The other person can leave the intercom call by pressing OFF/CLEAR,
or placing the other handset back in the telephone base or charger. The
outside call continues with the original system handset.

Telephone operation
Directory
The directory can store up to 50 entries with up to 30
digits for each phone number and 15 characters for
each name.
• Directory entries are shared by all system handsets. Any
additions, deletions or edits made on one handset affect
the directory on all handsets.
• When there are no records in the directory, the screen
shows DIRECTORY EMPTY.
• When the directory is full and you try to save an entry,
the screen shows LIST FULL.
• If you try to save a number already stored in the
directory, the screen shows ALREADY SAVED.
• If the telephone number in the directory exceeds 15
digits, <* appears in front of the telephone number.
Press * to move towards the end of the telephone
number or press # to move towards the beginning of the
telephone number.
• Only one handset can review the directory at a time.
If a handset tries to enter the directory while another
handset is already in it, NOT AVAILABLE AT THIS TIME
appears.

DIRECTORY EMPTY

LIST FULL

ALREADY SAVED

ELIZABETH JONES
<* 180012345678

ELIZABETH JONES
<* 800123456 #>

ELIZABETH JONES
123456789012 #>

Telephone operation
Store a directory entry
Use the following steps to store an entry in the directory.
>DIRECTORY
1. Press PLAY/MENU/SELECT when the handset is not in
CALL LOG
use.
2. Press or
to select >DIRECTORY and then press
PLAY/MENU /SELECT.
>STORE
3. Press or to select >STORE, then press
REVIEW
PLAY/MENU /SELECT. The screen shows
ENTER NUMBER.
4. Use the dialing keys to enter the number.
ENTER NUMBER
• Press MUTE /REMOVE to backspace and erase
_
a digit.
• Press and hold MUTE /REMOVE to erase the
entire entry.
• Press to move the cursor to the left or to the right.
• Press and hold REDIAL /PAUSE to insert a dialing pause (a p appears).
- ORCopy a number from the redial list by pressing REDIAL/PAUSE and then
, or REDIAL/PAUSE to select a number. Press PLAY/MENU /SELECT to
copy the number.
ENTER NAME
5. Press PLAY/MENU /SELECT to move to the name. The
_
screen shows ENTER NAME.
6. Use the dialing keys (see page 20) to enter the name.
• Press MUTE /REMOVE to backspace and erase a character.
• Press and hold MUTE /REMOVE to erase the entire entry.
• Press to move the cursor to the left or to the right.
• Press # to add a space.
7. Press PLAY/MENU /SELECT to conﬁrm.

Telephone operation
Character chart
Use the dial pad and the chart below to enter a name (up to 15 characters).
Each press of a particular key causes the characters to be displayed in the
following order:
Number
key

Characters by number of key presses
1

3
,

0
?

(

)

space

When entering a name in the directory, the first letter of each word is
automatically capitalized.

Telephone operation
Search the directory
Entries are sorted alphabetically. To search the directory:
when the handset is not in use.
1. Press
-ORPress PLAY/MENU/SELECT when the handset is
not in use. >DIRECTORY is displayed. Press
PLAY/MENU /SELECT twice.
2. Press or to browse the directory.

>REVIEW
STORE

VTECH
800-595-9511

Alphabetical search

To start an alphabetical search:
1. Press
when the handset is not in use.
-ORPress PLAY/MENU/SELECT when the handset is not in use. >DIRECTORY
is displayed. Press PLAY/MENU /SELECT twice.
2. Use the dialing keys to enter the letters associated with the name. For
example, if you have name entries Jenny, Kristen and Linda in your directory,
press 5 (JKL) once to find Jenny, twice to find Kristen, or three times to
find Linda. If there is no name entry matching your search, the next closest
match in alphabetical order appears. If necessary, use or to browse.

Dial a directory entry
1. Press
when the handset is not in use.
-ORPress PLAY/MENU/SELECT when the handset is not in use. >DIRECTORY
is displayed. Press PLAY/MENU /SELECT twice.
2. Press or , or use the alphabetical search to browse.
3. Press
/FLASH or
.

Telephone operation
Edit a directory entry
Use the following steps to edit an entry in the directory.
1. Press
when the handset is not in use.
-ORPress PLAY/MENU/SELECT when the handset is not in use. >DIRECTORY
is displayed. Press PLAY/MENU /SELECT twice.
2. Press or , or use the alphabetical search to browse (see page 21).
3. Press PLAY/MENU /SELECT to select an entry. The
EDIT NUMBER
screen shows EDIT NUMBER. If the number has more
595-9511_
than 11 digits, EDIT NUMBER will not be displayed.
4. Use the dialing keys to edit the number.
• Press MUTE /REMOVE to backspace and erase a digit.
• Press and hold MUTE /REMOVE to erase the entire entry.
• Press to move the cursor to the left or to the right.
• Press and hold REDIAL /PAUSE to insert a dialing
pause (a p appears).
EDIT NAME
VTECH_
5. Press PLAY/MENU /SELECT to move to the name. The
screen shows EDIT NAME.
6. Use the dialing keys (see page 20) to edit the name.
• Press MUTE /REMOVE to backspace and erase a character.
• Press and hold MUTE /REMOVE to erase the entire entry.
• Press to move the cursor to the left or to the right.
• Press # to add a space.
7. Press PLAY/MENU /SELECT to save.

Delete from the directory
1. Press
when the handset is not in use.
-ORPress PLAY/MENU/SELECT when the handset is not in use. >DIRECTORY
is displayed. Press PLAY/MENU /SELECT twice.
2. Press or , or use the alphabetical search to browse.
3. Press MUTE /REMOVE to remove the selected entry.

Telephone operation
About caller ID
This product supports caller ID services provided by most local telephone
service companies. Depending on your service subscription, you may see
the caller’s number, or the caller’s name and number that are sent by the
telephone company after the first or second ring. Caller ID enables you to see
the name, number, date and time of calls.
Caller ID with call waiting lets you see the name and telephone number of the
caller before answering the telephone while on another call.
It may be necessary to change your telephone service to use this feature.
Contact your telephone company if:
• You have both caller ID and call waiting, but as separate services ( you may
need to combine these services).
• You have only caller ID service, or only call waiting service.
• You do not subscribe to caller ID or call waiting services.
There are fees for caller ID services. In addition, services may not be
available in all areas.
This product can provide information only if both you and the caller are
in areas offering caller ID service and if both telephone companies use
compatible equipment. The time and date are sent by the telephone company
along with the call information.
You can use this product with regular caller ID service, or you can use this
product’s other features without subscribing to either caller ID or combined
caller ID with call waiting service.

Telephone operation
Call log
If you subscribe to caller ID service, information about each caller appears
after the first or second ring. If you answer a call before the caller information
appears on the screen, it will not be saved in the call log.
• The call log stores up to 50 entries. Each entry has up to 24 digits for the
phone number and 15 characters for the name. If the phone number has
more than 15 digits, only the last 15 digits appear. If the name has more
than 15 characters, only the first 15 characters are shown and saved in the
call log.
• You can review, redial, and copy an entry into the directory.
• Entries appear in reverse chronological order.
• When the call log is full, the oldest entry is deleted to
make room for new incoming call information.
HANDSET X
• XX MISSED CALL(S) shows when there are new call
XX MISSED CALLS
log entries (including missed and unreviewed calls).
• CALL LOG EMPTY shows when there are no records
in the call log.
CALL LOG EMPTY
• Only one handset can review the call log at a time. If a
handset tries to enter the call log while another handset is
already in it, NOT AVAILABLE AT THIS TIME appears.
•

•

Caller ID information may not be available for every incoming call. Callers
may intentionally block their names and/or telephone numbers.
For call log entries with numbers between 16 and 24 digits, in order to view
the entire number, you must save the entry to the directory (see page 26).
If the phone number has more than 24 digits, it is not saved or shown in the
call log.

Missed calls indicator
When there are unreviewed calls in the call log, the
handset shows XX MISSED CALL(S).
Each time you review a call log entry marked NEW, the
number of missed calls decreases by one.
When you have reviewed all the missed calls, the missed
calls indicator no longer shows.
If you do not want to review the missed calls one by one,
press and hold OFF/CLEAR to erase the missed calls
indicator. All the entries are then considered old and kept
in the call log.

HANDSET X
XX MISSED CALLS

VTECH
800-595-9511
3:45AM

NEW

1/02

Telephone operation
Review the call log
1. Press CID when the handset is not in use.
VTECH
800-595-9511
2. Press or to browse through the call log.
AM
-OR3:45
1/02
1. Press PLAY/MENU/SELECT when the handset is not in
use.
>CALL LOG
2. Press or to select >CALL LOG, then press
RINGER VOLUME
PLAY/MENU /SELECT
3. >REVIEW is displayed. Press PLAY/MENU /SELECT.
4. Press or to browse through the call log.
• The name (if available), telephone number, date and time of all incoming
calls are shown on the screen.
• You hear a double beep when the list reaches the beginning or end of
the call log.

Make a call log entry ready to dial
Although the call log entries received typically have 10 digits (the area code
plus the seven-digit number), in some areas, you may need to dial only the
seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven
digits. You can change the number of digits that you dial from the call log or
store to the directory.
800-595-9511
While reviewing the call log, press # repeatedly to show
1-800-595-9511
different dialing options for local and long distance
595-9511
1-595-9511
numbers before dialing or saving the telephone number in
the directory.
595-9511
Press 1 repeatedly if you need to add or remove 1 in front
1-595-9511
of the telephone number before dialing or saving it in the
directory.
800-595-9511
When the number is shown in the correct format for
1-800-595-9511
dialing, press
/FLASH or
to call the number.

Dial a call log entry
1. When in the call log, press or to browse.
2. Press
/FLASH or
to dial the entry.

Telephone operation
Save a call log entry to the directory
1. When in the call log, press or to browse.
EDIT NUMBER
2. Press PLAY/MENU/SELECT to select an entry. The
595-9511_
screen displays EDIT NUMBER.
3. Use the dialing keys to edit the number.
• Press MUTE /REMOVE to backspace and erase a digit.
• Press and hold MUTE /REMOVE to erase the entire entry.
• Press to move the cursor to the left or to the right.
• Press and hold REDIAL /PAUSE to insert a dialing
pause (a p appears).
EDIT NAME
VTECH_
4. Press PLAY/MENU /SELECT to move to the name. The
screen displays EDIT NAME.
5. Use the dialing keys (see page 20) to edit the name.
• Press MUTE /REMOVE to backspace and erase a character.
• Press and hold MUTE /REMOVE to erase the entire entry.
• Press to move the cursor to the left or to the right.
• Press # to add a space.
6. Press PLAY/MENU /SELECT to save.
• If the entry is already saved in the directory, the handset shows
ALREADY SAVED.
• If there is no caller ID information, the handset shows UNABLE TO SAVE.

Delete from the call log
To delete one entry:
1. When in the call log, press or to browse.
2. Press MUTE /REMOVE to delete the selected entry.
To delete all entries:
1. Press PLAY/MENU/SELECT when the handset is not in use.
2. Press or to select >CALL LOG, then press
PLAY/MENU /SELECT.
3. Press or to select >DEL ALL CALLS, then press
PLAY/MENU /SELECT.
4. The screen shows DELETE ALL CALLS? Press
PLAY/MENU /SELECT to confirm.

DELETE ALL
CALLS?

Telephone operation
Call log display screen messages
Displays

When

PRIVATE NAME

The caller is blocking the name.

PRIVATE NUMBER

The caller is blocking the telephone number.

PRIVATE CALLER

The caller is blocking the name and number.

UNKNOWN NAME

This caller’s name is unavailable.

UNKNOWN NUMBER

This caller’s number is unavailable.

UNKNOWN CALLER

No information is available about this caller.

LONG DISTANCE

It is a long distance call.

OR
L (before the caller’s number)

Appendix
Handset display screen messages
ALREADY SAVED

The telephone number entered is already
stored in the directory.

CALL LOG EMPTY

There are no call log entries.

CALLING HANDSET X
(for models with three or more handsets)

Calling another handset.

CALLING OTHER HANDSET
(for models with two handsets)
CONNECTING...

The cordless handset is searching for the
telephone base.

CHARGING

The handset with low battery is recharging.

DIRECTORY EMPTY

There are no directory entries.

ENDED

You have just ended a call.

HANDSET X IS CALLING
(for models with three or more handsets)

Another system handset is calling.

OTHER HANDSET IS CALLING
(for models with two handsets)
INCOMING CALL

There is an incoming call.

INTERCOM

The handset is on an intercom call.

INTERCOM ENDED

You have just ended an intercom call.

LINE IN USE

A system handset or another telephone on the
same line is in use.

LIST FULL

The directory is full.

LOW BATTERY

The battery needs to be recharged.

MICROPHONE ON

MUTE is turned off and the person on the
other end can hear you.

MUTED

You have turned off the handset microphone.
The other party cannot hear you but you can
hear the other party.

NEW VOICEMAIL

There are new voicemail messages from your
telephone company.

Appendix
Handset display screen messages
NO LINE

There is no telephone line connected.

NO SIGNAL, CALL ENDED

Communication between handset and
telephone base is lost during a call.

NOT AVAILABLE
AT THIS TIME

One handset is already viewing the call log
or directory and another handset attempts to
review it.

OUTSIDE CALL

Connected to the external call during call
transfer.

**PAGING**

The cordless handset locator is activated.

PHONE

The handset is on a call.

PLACE IN CHARGER

The battery is very low. Place the handset in
the telephone base or charger for recharging.

RINGER MUTE

The ringer is muted temporarily during an
incoming call.

SAVED

Your selection has been saved.

SPEAKER

The handset speakerphone is in use.

UNABLE TO CALL
TRY AGAIN

You have attempted to make an intercom
call, but the handset you are calling is in the
directory, in the call log, out of range or on an
outside call.

UNABLE TO SAVE

You are attempting to save a caller ID entry
with no name or number.

XX MISSED CALLS

There are unreviewed calls in your call log.

Appendix
Handset and telephone base indicators
Handset lights
On when the handset speakerphone is in use.

VOICEMAIL

Flashes when you have new voicemail from your telephone
company.

CHARGE

On when the handset is charging in the telephone base or
charger.

Telephone base lights
IN USE

Flashes when there is an incoming call or another
telephone sharing the same line is in use.
On when the handset is in use.

VOICEMAIL

Flashes when you have new voicemail from your telephone
company.

Handset icons

(Battery indicator)

Cycles (low, medium, and full) when the handset battery is
charging.
Flashes when the battery is low and needs charging.
Solid when the battery is fully charged.

SPEAKER

Speakerphone is in use.

Handset ringer off.
NEW VOICEMAIL

New voicemail received from the telephone company.

NEW

New call log entries.

MUTE

Microphone is muted.

Appendix
Battery
It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can
expect the following performance:
Operation

Operating time

While in handset use (talking*)

Up to eight hours

While in speakerphone mode (talking*)

Up to five hours

While not in use (standby**)

Up to six days

*Operating times vary depending on your actual use and the age of the battery.
**Handset is not charging or in use.
The battery needs charging when:
•
•
•
•

A new battery is installed in the handset.
The handset beeps.
A battery is properly installed and the screen is blank.
LOW BATTERY or PLACE IN CHARGER shows on the handset screen.

CAUTION:
To reduce the risk of fire or injury, read and follow these instructions:
• Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at
www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
• Do not dispose of the battery(ies) in a fire. Check with local waste management codes for
special disposal instructions.
• Do not open or mutilate the battery(ies). Released electrolyte is corrosive and might cause
burns or injury to the eyes or skin. The electrolyte might be toxic if swallowed.
• Exercise care in handling batteries in order not to create a short circuit with conductive
materials.
• Charge the battery(ies) provided with or identified for use with this product only in accordance
with the instructions and limitations specified in this manual.
• Observe proper polarity orientation between the battery and metallic contacts.
• To prevent fire or shock hazard, do not expose this product to water or any type of moisture.

Appendix
Expand your telephone system
The handsets provided with your telephone system are pre-registered. Each
handset is assigned a number that shows on the handset display. Additional
handsets registered to the telephone system are assigned in sequential
order. For instance, if the telephone system already has HANDSET 1 and
HANDSET 2, the new registered handset is assigned HANDSET 3. This
telephone system accommodates up to 12 handsets.

Add and register a handset (optional)
To make registration easier, read all of the instructions on this page before
you begin.
You can add new handsets (DS3201, purchased separately) to your
telephone system, but each handset must be registered with the telephone
base before use. When first purchased, each expansion handset shows
NOT REGISTERED. You may need to charge the handset before
registering to the telephone base. For more details on battery charging, see
the table on page 3.
To register a handset:
1. Place the unregistered handset in the telephone base or charger. If
PRESS FIND HS 4 SEC ON BASE does
not appear on the handset screen after
a few seconds, remove the handset and
place it in the telephone base or charger
again.
2. On the telephone base, press and hold
FIND HANDSET for about four seconds
(until the red IN USE light on the telephone
base turns on) and then release the button.
The handset shows PLEASE WAIT... and
it takes up to 60 seconds to complete the
registration. The handset shows
HANDSET X REGISTERED (X represents the handset number assigned)
and you hear a beep when the registration completes.
•

•

If the registration fails, the handset shows NOT REGISTERED. To reset
the handset, remove the handset from the telephone base and place it back
in. Try the registration process again.
You cannot register a handset if any other system handset is in use.

Appendix
Replace a handset
If you want to replace a handset or re-assign the designated handset number
of a registered handset, you must de-register all the handsets and then
individually register each handset.
To make de-registration easier, read all of the instructions on this page before
you begin. To de-register all handsets:
1. Press and hold FIND HANDSET on the telephone base for about 10
seconds (until the IN USE light on the telephone base turns on and starts
to flash), then release FIND HANDSET.
2. Press and release FIND HANDSET again. You must press FIND HANDSET
while the IN USE light is still flashing. The IN USE light flashes for
approximately seven seconds.
3. All system handsets show CONNECTING... The de-registration process
takes about 10 seconds to complete. All handsets show NOT REGISTERED
when the de-registration completes.
If de-registration fails, you might need to reset the telephone and try again.
To reset:
/FLASH.
1. Pick up the registered handset and then press
2. Press OFF/CLEAR and place the handset back in the telephone base.
-OR1. Unplug the power from the telephone base, then plug it back in.
You cannot de-register a handset while any system handset is in use.

Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at www.vtechphones.com, or call
1 (800) 595-9511; in Canada, call 1 (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before LOW BATTERY appears on the screen (page 3).
• Remove and re-insert the battery. If that still does not work, it might be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or the local service. Call the local telephone company.

Low Battery shows on screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and re-install the battery and use it until fully depleted, then recharge the
handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does
not accept charge.
• Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
• Remove and reinstall the battery, then charge for up to 16 hours.
• If the handset is in the telephone base or charger but the CHARGE light on the
handset is not on, refer to The charge light is off in this section.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before LOW BATTERY appears on the screen (page 3).
• Purchase a new battery. Refer to the Battery section (page 31).

Appendix
Troubleshooting
The CHARGE light is off.
• Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.

There is no dial tone.
•
•
•
•
•

First, try all the above suggestions.
Move the handset closer to the telephone base. It might be out of range.
Charge the battery in the handset for up to 16 hours.
The telephone line cord might be malfunctioning. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your
wiring or local service. Contact your local telephone company.

The telephone does not ring when there is an incoming call.
• Make sure the handset ringer volume is not set to the lowest level (page 7).
• Make sure the telephone line cord and power adapter are plugged in properly
(page 2).
• The handset might be too far from the telephone base. Move it closer to the
telephone base.
• There might be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
• If the other telephones in your home are having the same problem, the problem is in
the wiring or local service. Contact the local telephone company (charges might apply).
• Other electronic products can cause interference to your cordless telephone.
Install your telephone as far away as possible from electronic devices such as:
wireless routers, radios, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
• Test a working telephone at the telephone wall jack. If another telephone has
the same problem, the problem is in the telephone wall jack. Contact your local
telephone company (charges might apply).
• The telephone line cord might be malfunctioning. Install a new telephone line cord.
• Re-install the battery and place the handset in the telephone base or charger.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute
for this to take place.

Appendix
Troubleshooting
I cannot dial out.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone before producing a dial tone. Wait
an extra second before dialing.
• If the other telephones in your home are having the same problem, the problem is in the
wiring or local service. Contact your local telephone company (charges might apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.

My handset beeps and is not performing normally.
• Make sure the power cord is securely plugged into the telephone base. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
• Move the handset closer to the telephone base. It might be out of range.
• Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset
and the telephone base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away from these electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cellular telephones, intercoms, room monitors,
televisions, personal computers, kitchen appliances and other cordless telephones.

There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
• The handset might be out of range. Move it closer to the telephone base.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack. The filter prevents noise and caller ID problems caused by
DSL interference. Please contact your DSL service provider for more information
about DSL filters.
• Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.
• Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away as possible from the following electronic devices: wireless
routers, radios, radio towers, pager towers, cellular telephones, digital telephones,
intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances,
and other cordless telephones.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this doesn’t solve the problem,
re-locate your telephone or modem farther apart from each other, or use a different
surge protector.

Appendix
Troubleshooting
• The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location within
your home or office, away from walls or other obstructions. In many environments,
elevating the telephone base improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your local service company (charges might apply).
• If the other telephones in your home are having the same problem, the problem is in
the wiring or local service. Contact the local telephone company (charges might apply).

I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your local telephone company.

I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone line cord is plugged in securely.

My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service from your
local telephone company for this feature to work on your telephone.
• The caller might not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment compatible with
the caller ID service.
• The caller ID information shows after the first or second ring.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack. The filter prevents noise and caller ID problems caused by
DSL interference. Contact your DSL service provider for more information about
DSL filters.

The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
• Make sure you subscribe to caller ID with call waiting features provided by your local
telephone company.
• The caller might not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment compatible with
caller ID service.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack. The filter prevents noise and caller ID problems caused by
DSL interference. Please contact your DSL service provider for more information
about DSL filters.

Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
• Caller ID service delivers 10 digits (the area code plus the seven-digits number). If
you need to dial something other 10 digits, see page 25 for instructions on changing
the number.
• If you dial seven digits for local calls you might want to use the Home area code
feature (page 11).

CONNECTING... shows in the handset screen.
• The handset might be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a
working electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug
in the power adapter and re-install the battery. Place the handset in the telephone
base and allow up to one minute for the handset and telephone base to synchronize.
• Other electronic products might prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances and
other cordless telephones.

Common cure for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the
telephone base. If it does not respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Re-install the battery and place the cordless handset in the telephone base
or charger.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to
one minute for this to take place.

Appendix
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
Use a dry non-abrasive cloth for cleaning.
4. Do not use this product near water.
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for
ventilation. To protect them from overheating, these openings must not be blocked by placing
the product on a soft surface such as a bed, sofa or rug. This product should never be placed
near or over a radiator or heat register. This product should not be placed in any area where
proper ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking
label. If you are not sure of the type of power supply in your home, consult your dealer or local
power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may
be walked on.
9. Never push objects of any kind into this product through the slots in the telephone base or
handset because they may touch dangerous voltage points or create a short circuit. Never spill
liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an
authorized service facility. Opening or removing parts of the telephone base or handset other
than specified access doors may expose you to dangerous voltages or other risks. Incorrect
reassembling can cause electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility
under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust
only those controls that are covered by the operation instructions. Improper adjustment of
other controls may result in damage and often requires extensive work by an authorized
technician to restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or handset has been
damaged.
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk
of electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak.
15. Only put the handset of your telephone next to your ear when it is in normal talk mode.
16. The power adapters are intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an underthe-table/cabinet outlet.

SAVE THESE INSTRUCTIONS

Appendix
Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain
distance - which can vary with the locations of the telephone base and handset, the weather, and the
layout of your home or office.
When the handset is out of range, the handset displays CONNECTING...
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not
connect well when you press
/FLASH. Move closer to the telephone base, then press
/FLASH
to answer the call.
If the handset moves out of range during a telephone conversation, there might be interference.
To improve reception, move closer to the telephone base.

Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if
you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or
handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your
own safety, take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean
it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or
cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT
UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL.
Then remove the telephone by the unplugged cords.

Appendix
About cordless telephones
• Privacy: The same features that make a cordless telephone convenient create some
limitations. Telephone calls are transmitted between the telephone base and the cordless
handset by radio waves, so there is a possibility that the cordless telephone conversations
could be intercepted by radio receiving equipment within range of the cordless handset. For this
reason, you should not think of cordless telephone conversations as being as private as those
on corded telephones.
• Electrical power: The telephone base of this cordless telephone must be connected to a
working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls
cannot be made from the cordless handset if the telephone base is unplugged or switched off,
or if the electrical power is interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR often reduces or
eliminates the interference.
• Rechargeable batteries: Exercise care in handling batteries in order not to create a short
circuit with conducting material such as rings, bracelets, and keys. The battery or conductor
may overheat and cause harm. Observe proper polarity between the battery and the battery
charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.
Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured,
they could release caustic material which could cause injury.

The RBRC ® seal
The RBRC ® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is
voluntarily participating in an industry program to collect and recycle these batteries at the end of
their useful lives, when taken out of service within the United States and Canada.
The RBRC ® program provides a convenient alternative to placing used nickel-metal hydride
batteries into the trash or municipal waste, which may be illegal in your area.
VTech’s participation in RBRC ® makes it easy for you to drop off the spent battery at local retailers
participating in the RBRC ® program or at authorized VTech product service centers. Please call
1-800-8-BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions
in your area. VTech’s involvement in this program is part of its commitment to protecting our
environment and conserving natural resources.
RBRC ® is a registered trademark of Rechargeable Battery Recycling Corporation.

Appendix
Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you”) that the Product and all accessories provided in the sales package
(“Product”) are free from defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with the Product operating
instructions. This limited warranty extends only to the Consumer for Products purchased and used
in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship
during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace
at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may
use new or refurbished replacement parts. If we choose to replace the Product, we may replace
it with a new or refurbished Product of the same or similar design. We will retain defective parts,
modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive
remedy. VTech will return the repaired or replacement Products to you in working condition. You
should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase.
If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty,
this limited warranty also applies to repaired or replacement Product for a period of either (a) 90
days from the date the repaired or replacement Product is shipped to you or (b) the time remaining
on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than
an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network
reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited
to Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of
systems outside the unit.

Appendix
Warranty
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In
Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s
manual - a check of the Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of
the Product(s) to the service location. VTech will return repaired or replaced Product under this
limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no
risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited
warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify
you and will request that you authorize the cost of repair prior to any further repair activity. You
must pay for the cost of repair and return shipping costs for the repair of Products that are not
covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service
location along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product
model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this Product. VTech provides no other warranties
for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the
Product. There are no other express warranties. No one is authorized to make modifications to this
limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one
year from the date of purchase. Some states/provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be
liable for any indirect, special, incidental, consequential, or similar damages (including, but not
limited to lost profits or revenue, inability to use the Product or other associated equipment, the
cost of substitute equipment, and claims by third parties) resulting from the use of this Product.
Some states/provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

Appendix
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device
under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are
intended to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. Privacy of communications
may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product.
This product has been tested and found to comply with the FCC criteria. The handset may be safely
held against the ear of the user. The telephone base shall be installed and used such that parts of
the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches)
or more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This
identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to
your telephone line and still have them ring when you are called. The REN for this product is encoded
as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is
0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information,
please contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone
company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has
been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

Appendix
FCC, ACTA and IC regulations
If this equipment is causing harm to the telephone network, the telephone company may temporarily
discontinue your telephone service. The telephone company is required to notify you before
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You
will be given the opportunity to correct the problem and the telephone company is required to inform
you of your right to file a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operation, or procedures that could affect the proper functioning of this product.
The telephone company is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference, including interference that may cause undesired
operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination on
an interface may consist of any combination of devices subject only to the requirement that the sum of
the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.

Appendix
Technical specifications
Frequency
control

Crystal controlled PLL synthesizer

Transmit
frequency

Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448 MHz

Channels

Nominal
effective range

Maximum power allowed by FCC and IC. Actual operating range
might vary according to environmental conditions at the time of
use.

Size

Handset: 6.46 X 1.91 X 1.11 in (164.20 X 48.50 X 28.20 mm)
Telephone base: 4.81 X 4.13 X 2.13 in (122.20 X 105.00 X 54.00 mm)
Charger: 3.24 X 3.31 X 1.91 in (82.40 X 84.00 X 48.50 mm)

Weight

Handset: 4.92oz (139.40g) (including battery)
Telephone base: 4.95oz (140.20g)
Charger: 1.85oz (52.40g)

Power
requirements

Handset: 2.4V 500mAh Ni-MH battery
Telephone base: 6V AC @ 300mA
Charger: 6V AC @ 300mA

Memory

Handset directory: 50 memory locations;
up to 30 digits and 15 characters
Handset call log: 50 memory locations;
up to 24 digits and 15 characters

Index
A

Add a handset 32
Alphabetical search 21
Answer a call 12
Answer an incoming call during an
intercom call 16

Language 8

Maintenance 40
Make a call 12
Make a call log entry ready to dial 25
Missed calls indicator 24
Multiple handset use 16
Mute 13

Battery 3, 31

Caller ID 23
Call log 24
Call log display screen messages 27
Call waiting 13
Chain dialing 14
Character chart 20
Charger installation 2
Charging 3
Clear voicemail 9

Operating range 40

Parts checklist 1
Phonebook, see Directory 18

Redial list 15
Register a handset 32
Replace a handset 33
Review the call log 25
Ringer mute 13
Ringer tone 7
Ringer volume 7

Date and time 8
Delete from redial 15
Delete from call log 26
Delete from directory 22
Dial a call log entry 25
Dial a directory entry 21
Dial a redial entry 15
Dialing pause 19, 22, 26
Directory 18
DSL filter 2

Edit a directory entry 22
End a call 12
Expand your telephone system 32

Safety instructions 39
Save a call log entry to the directory 26
Screen messages 28
Search the directory 21
Set voicemail 10
Share an outside call 17
Speakerphone 12
Store a directory entry 19
Store from redial 19

Technical specifications 46
Telephone base installation 2
Telephone base lights 30
Time and date 8
Transfer a call 17
Troubleshooting 34

Find handset 13

Handset display screen messages 28
Handset icons 30
Handset layout 4
Handset lights 30
Home area code 11

Voicemail 9, 10, 15
Volume 7, 12

Important safety instructions 39
Intercom 16

Warranty 42

Key tone 7

VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5
Copyright © 2009 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.

91-002341-010-100

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