Vtech Cordless Telephone Cs6124 Users Manual

CS6124-21 to the manual 0de50fea-8887-40dd-a562-00cc3b57e1c0

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Models:
CS6124/CS6124-11/
CS6124-2/CS6124-21/
CS6124-31

Congratulations
on purchasing your new VTech product. Before using this telephone, please
read Important safety instructions on page 40 of this manual.
This manual has all the feature operations and troubleshooting necessary
to install and operate your new VTech telephone. Please review this manual
thoroughly to ensure proper installation and operation of this innovative and
feature rich VTech product. For support, shopping, and everything new at 	
VTech, visit our website at www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes 	
and encourages the use of products that save energy and help protect
our environment. We are proud to mark this product with the ENERGY
STAR® label indicating it meets the latest energy efficiency guidelines.

Compatible with
Hearing Aid T-Coil

Telephones identified with this logo have reduced noise and interference
when used with most T-coil equipped hearing aids and cochlear implants.
The TIA-1083 Compliant Logo is a trademark of the Telecommunications
Industry Association. Used under license.

T
TIA-1083



Table of contents
Getting started .  .  .  .  .  .  .  .  .  .  .  .  .  . 1
Parts checklist . . . . . . . . . . . . . . .  1
Telephone base and charger
installation  . . . . . . . . . . . . . . . .  2
Wall mounting (optional) . . . . . . .  2
Battery installation . . . . . . . . . . . .  3
Battery charging  . . . . . . . . . . . . .  3
Handset layout . . . . . . . . . . . . . . . 4
Telephone base layout  . . . . . . . .  6

Alphabetical search . . . . . . . . . .  16
Edit a directory entry . . . . . . . . .  17
Delete a directory entry . . . . . . .  17
About caller ID . . . . . . . . . . . . . .  18
Call log . . . . . . . . . . . . . . . . . . . . 18
Missed call indicator  . . . . . . . . .  19
Memory match . . . . . . . . . . . . . .  19
Review and dial from the
call log  . . . . . . . . . . . . . . . . . .  19
View dialing options . . . . . . . . . .  20
Save a call log entry to
the directory . . . . . . . . . . . . . .  20
Delete the call log entries  . . . . .  21
Call log display screen
messages . . . . . . . . . . . . . . . .  21

Telephone settings .  .  .  .  .  .  .  .  .  . 7
Using the menu . . . . . . . . . . . . . .  7
Ringer volume (telephone base) .  7
Ringer volume (handset) . . . . . . .  7
Ringer tone  . . . . . . . . . . . . . . . . .  7
LCD language . . . . . . . . . . . . . . .  8
Clear voicemail  . . . . . . . . . . . . . .  8
Key tone  . . . . . . . . . . . . . . . . . . .  9
Set date and time  . . . . . . . . . . . .  9
Home area code  . . . . . . . . . . . .  10
Dial mode  . . . . . . . . . . . . . . . . .  10
Website . . . . . . . . . . . . . . . . . . .  10

Answering system settings  .  . 22
Answering system setup . . . . . .  22
Answer ON/OFF  . . . . . . . . . . . .  22
Call screening . . . . . . . . . . . . . .  22
Number of rings . . . . . . . . . . . . .  23
Remote access code . . . . . . . . .  23
Message alert tone  . . . . . . . . . .  23
Recording time  . . . . . . . . . . . . .  24
Voice language . . . . . . . . . . . . .  24
Announcement  . . . . . . . . . . . . .  25
Record your own
announcement . . . . . . . . . . . .  25
Play or delete your own
announcement . . . . . . . . . . . .  25

Telephone operation .  .  .  .  .  .  .  . 11
Make a call  . . . . . . . . . . . . . . . .  11
Predial a call  . . . . . . . . . . . . . . .  11
Answer a call . . . . . . . . . . . . . . .  11
End a call . . . . . . . . . . . . . . . . . .  11
Volume  . . . . . . . . . . . . . . . . . . .  11
Mute . . . . . . . . . . . . . . . . . . . . . . 11
Call waiting  . . . . . . . . . . . . . . . .  11
Temporary ringer silencing  . . . .  12
Temporary tone dialing . . . . . . .  12
Find handset . . . . . . . . . . . . . . .  12
Multiple handset use . . . . . . . . . 13
Chain dialing . . . . . . . . . . . . . . .  13
Redial list . . . . . . . . . . . . . . . . . .  14
Review and dial from the
redial list . . . . . . . . . . . . . . . . .  14
Delete a redial entry  . . . . . . . . .  14
Directory  . . . . . . . . . . . . . . . . . .  14
Add a directory entry . . . . . . . . .  15
Review and dial from
the directory . . . . . . . . . . . . . .  16

Answering system operation .  .  . 26
Answering system and
voicemail  . . . . . . . . . . . . . . . .  26
Message capacity . . . . . . . . . . .  26
New message indication . . . . . .  27
Call intercept . . . . . . . . . . . . . . .  27
Message playback . . . . . . . . . . .  27
Delete all messages  . . . . . . . . .  28
Record, play or delete memos . . 28
Message window displays . . . . .  29
Remote access . . . . . . . . . . . . .  30

ii

Table of contents
Appendix  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 31
Display screen messages . . . . .  31
Handset and telephone base
indicators . . . . . . . . . . . . . . . .  32
Handset screen icons  . . . . . . . .  32
Battery . . . . . . . . . . . . . . . . . . . .  33
Troubleshooting . . . . . . . . . . . . .  34
Important safety instructions . . .  40
Precautions for users of implanted
cardiac pacemakers . . . . . . . .  41
Operating range . . . . . . . . . . . . . 41
Maintenance  . . . . . . . . . . . . . . .  41
About cordless telephones  . . . .  42
The RBRC® seal  . . . . . . . . . . . .  42
Limited warranty  . . . . . . . . . . . .  43
FCC, ACTA and IC regulations .  45
Technical specifications . . . . . . . 46
Index .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 47

iii

Getting started
Parts checklist
Your telephone contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.

Battery compartment 	
cover
(1 for CS6124/CS6124-11) 	
(2 for CS6124-2/CS6124-21)
(3 for CS6124-31)

Handset

(1 for CS6124/CS6124-11)
(2 for CS6124-2/CS6124-21)
(3 for CS6124-31)

Battery

(1 for CS6124/CS6124-11)
(2 for CS6124-2/CS6124-21)
(3 for CS6124-31)

Telephone base

Telephone
line cord

Telephone base 	
power adapter

Charger and charger
adapter
(1 for CS6124-2/CS6124-21)
(2 for CS6124-31)

User’s manual
Quick start guide

User’s manual

Quick start guide

To purchase a replacement battery or power adapter, visit our website at 	
www.vtechcanada.com or call 1 (800) 267-7377.



Getting started
Telephone base and charger installation
Install the telephone base and charger as shown below.
If you subscribe to digital subscriber line (DSL) high-speed Internet service
through your telephone line, you must install a DSL filter between the telephone
line cord and telephone wall jack. Contact your DSL service provider for more
information about DSL filter.
Electrical outlet
(not controlled
by a wall switch)

Telephone
wall jack
A DSL filter (not
included) is
required if you have
DSL high-speed
Internet service

Telephone base
power adapter

Charger
adapter

Telephone
line cord

Charger
Telephone base
• Use only the power adapters supplied with this product.
• The power adapters are intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.

Wall mounting (optional)

Your telephone comes ready for tabletop use.
To mount your telephone on the wall:
1. Position the top hole at the back 						
of the telephone base against the 					
[A]
top mounting stud [A].
2. Slide the telephone base down 						
on the mounting studs [A] and [B] 					
until it locks into place.
Mounting
studs
[B]
Telephone base



Getting started
Battery installation

Install the battery as shown below.
1 Plug the battery connector
securely into the socket.

2 Place the battery with the wires
inside the battery compartment.

3 Slide the battery compartment
cover towards the center of the
handset until it clicks into place.

4 Place the handset in the telephone
base or charger to charge.
CHARGE light remains
on when charging.

If the handset will not be used for a long period of time, disconnect and remove
the battery to prevent any possible leakage.

Battery charging

Once you have installed the battery, the screen indicates the battery status. For
best performance, keep the handset in the telephone base or charger when not
in use. The battery is fully charged after 16 hours of continuous charging.
Battery indicators

Battery status

Action

The screen is blank, or
displays Place in charger
and flashes.

Battery has very little or no
charge. The handset cannot
be used.

Charge without interruption (at
least 30 minutes).

The screen displays Low
battery and flashes.

Battery has enough charge to Charge without interruption
be used for a short time.
(about 30 minutes).

The screen displays
HANDSET X and
-:-- --/--.

Battery is charged.

To keep the battery charged,
place it in the telephone base
or charger when not in use.

• If you are on a call in low battery mode, the handset beeps every 50 seconds.
• If you place the handset in the telephone base without plugging in the battery,
the screen displays No battery.



Getting started
Handset layout
CHARGE light
On when the handset is charging in the telephone
base or charger (page 3).
CID/VOL- (caller ID/volume)
Press to review the call log when the telephone is
not in use (page 19).
During a call, press to decrease the listening
volume. A double beep sounds at the lowest setting
(page 11).
Press to scroll down while in a menu, or reviewing
the directory, call log or redial list.
When entering numbers or names in the directory,
press to move the cursor to the left.
/FLASH
Press to make or answer a call (page 11).
During a call, press to answer an incoming call when
you receive a call waiting alert (page 11).
1
Press repeatedly to add or remove 1 in front of 	
the call log entry before dialing or saving it to 	
the directory (page 20).
Dialing keys
Press to enter numbers or characters.
TONE
While on a call, press to switch to tone dialing
temporarily when using the pulse service (page 12).
MUTE/DELETE
While on a call, press to mute the microphone (page 11).
While using the dialing keys, press to delete digits and
characters.
While the handset is ringing, press to silence the ringer
temporarily (page 12).
When reviewing the directory, call log or redial list, press to delete the
displayed entry (page 17, 21 or 14).



CANCEL

Getting started
Handset layout
MENU/SELECT
Press to show the menu.
While in a menu, press to choose an item, or save an
entry or setting.
/VOL+ (directory/volume)
Press to review the directory when the telephone is 	
not in use (page 16).
During a call, press to increase the listening volume.	
A double beep sounds at the highest setting (page 11).
Press to scroll up while in a menu, or reviewing the
directory, call log or redial list.
When entering numbers or names in the directory,
press to move the cursor to the right.

CANCEL

OFF/CANCEL
During a call, press to hang up.
While the handset is ringing, press to silence the ringer
temporarily (page 12).
While the telephone is not in use, press and hold to
erase the missed call indicator (page 19).
While in a menu, press to return to the previous menu.
While in a menu, press and hold to return to idle mode.
While predialing, press to delete digits (page 11).

#

Press repeatedly to show other dialing options when
reviewing a call log entry (page 20).
REDIAL/PAUSE
Press repeatedly to review the redial list (page 14).
While dialing or entering numbers into the directory,
press and hold to insert a dialing pause (pages 11
and 15).



Getting started
Telephone base layout

Message window
Shows the number of
messages and other
answering system
information (page 29).

X/DELETE
Press to delete the
message currently playing
(page 27).
When the telephone is
not in use, press twice
to delete all previously
reviewed messages 	
(page 28).

/SKIP
Press to skip to the next
message (page 27).

/REPEAT
Press to repeat the message
or press twice to play 	
the previous message	
(page 27).

/PLAY/STOP
Press to play messages
(page 27).
Press to stop message
playback (page 27).

/FIND HANDSET
Press once and then
release to page all system
handsets (page 12).

/ANS ON/OFF
Press to turn the answering
system on or off (page 22).

IN USE light
Flashes when there is an
incoming call, or another
telephone sharing the
same line is in use.
On when the telephone is
in use, or the answering
system is answering a call.

/ /VOLUME
Press to adjust the volume during playback
(page 27).
When the phone is not in use, press to adjust
the telephone base ringer volume (page 7).



Telephone settings
Using the menu
To enter the handset menu:
1. Press MENU/SELECT when the telephone is not in use.
2. Press CID or
until the screen displays the desired feature menu.
3. Press MENU/SELECT to enter that menu.
• To return to the previous menu, press OFF/CANCEL.
• To return to idle mode, press and hold OFF/CANCEL.

Ringer volume (telephone base)
Press /VOLUME or /VOLUME on the telephone base to adjust the ringer
volume when the telephone is not in use. When you set the ringer volume to
zero, the base ringer is off and the system announces, “Base ringer is off.”

Ringer volume (handset)

You can adjust the ringer volume or turn the ringer off.
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
until the screen displays Ringers,
then p�����
ress MENU/SELECT twice.
3. The screen displays� Volume: with the current setting
flashing. Press CID or
to choose Off, Low or High.
A sample of each ringer volume plays as you scroll
through the choices.
4. Press MENU/SELECT to save your selection. You hear a
confirmation tone.

Ringers

Volume:High

• If the ringer volume is set to Off, Ringer off is displayed on the idle screen.
• When the ringer volume is set to Off, the handset still rings when you press 	
/FIND HANDSET.

Ringer tone

 ou can change the handset ringer tone.
Y
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
until the screen displays Ringers,
then press MENU/SELECT.
3. Press CID or
until the screen displays 		
Ringer tone, then press MENU/SELECT.
4. The screen displays� Tone: with the current setting
flashing. ������
Press CID or
to choose 1, 2, 3, or 4.	
A sample of each ringer tone plays as you scroll through
the choices.
5. Press MENU/SELECT to save your selection. You hear a
confirmation tone.
• If you turn off the ringer volume, you will not hear ringer 	
tone samples.



Ringers

Ringer tone

Tone: 1

Telephone settings
LCD language

The LCD language is preset to English. You can select English, French or
Spanish to be used in all screen displays.
Settings
To select a language:
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
until the screen displays Settings,
then press MENU/SELECT twice.
LCD language
3. Press CID or
to choose English, Français or
Español, then press MENU/SELECT to save your setting.
You hear a confirmation tone.

Clear voicemail
If you subscribe to voicemail service offered by your telephone service
provider, New voicemail and
are displayed on the handset when you have
new voicemail messages. Contact your telephone service provider for more
information about using your voicemail service.
After you have listened to all new voicemail messages, the indicators on the
handset turn off automatically.
Use the clear voicemail feature when the telephone indicates that there is
new voicemail but there are none (for example, when you have accessed your
voicemail while away from home). The clear voicemail feature only turns off the
indicators; it does not delete your voicemail messages. As long as you have
new voicemail messages, your telephone service provider continues to send
the signal that turns on the indicators.
To manually turn off these indicators:
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
until the screen displays Settings,
then press MENU/SELECT.
3. Press CID or
until the screen displays 		
Clr voicemail, then press MENU/SELECT. The screen
displays Clear VM icon?
3. Press MENU/SELECT to confirm your selection. You hear
a confirmation tone.
Your telephone service provider may alert you of new
messages with a stutter (broken) dial tone. Contact your
telephone service provider for details.



Settings

Clr voicemail

Clear VM icon?

Telephone settings
Key tone

Settings

You can turn the key tone on or off.
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
until the screen displays Settings,
then press MENU/SELECT.
3. Press CID or
until the screen displays Key tone,
then press MENU/SELECT.
4. Press CID or
to choose On or Off, then press
MENU/SELECT to confirm your selection. You hear a
confirmation tone.

Key tone

On

Set date and time
 he answering system announces the date and time of each message prior
T
to playing it. Before using the answering system, set the date and time as
follows. If you subscribe to caller ID service, the day, month and time are set
automatically with each incoming call. However, the year must be correct so
that the day of the week can be calculated from the caller ID information.
To change the setting:
1. Press MENU/SELECT when the handset is not in use.
Settings
2. Press CID or
until the screen displays Settings,
then press MENU/SELECT.
3. Press CID or
until the screen displays 		
Set date/time, then press MENU/SELECT.
4. When the month is flashing, press CID or
until
Set date/time
the screen displays the correct month and then press
MENU/SELECT; or, press the dialing keys (0-9) to enter
the current month (for example, if the month is March,
you must enter 03).
Date: 03/25/10
5. Repeat step 4 to set the correct date and year and then
press MENU/SELECT to advance to time setting.
6. When the hour is flashing, press CID or
until the
screen displays the correct hour and then press 	
MENU/SELECT; or, press the dialing keys (0-9) to enter
Time: 02:35 PM
the current hour (for example, if the time is two o’clock,
you must enter 02).
7. Repeat step 6 to set the correct minute. When AM or PM
is flashing, press CID or
to select AM or PM. Press
MENU/SELECT to save your settings. You hear a confirmation tone.
• If the date and time are not set when a message is recorded, the system
announces, “Time and date not set,” before each message plays.
• When there is a power failure or after battery replacement, the date and time
need to be reset.



Telephone settings
Home area code

If you dial local calls using only seven digits (area code not required), you can
program your home area code so that when you receive a call within your local
area, the telephone number is automatically stored in the call log without the
area code.
To change the setting:
1. Press MENU/SELECT when the handset is not in use.
Home area code
2. Press CID or
until the screen displays Settings,
then press MENU/SELECT.
3. Press CID or
until the screen displays 		
Home area code, then press MENU/SELECT. The
Home area code
screen displays the current stored home area code.
___
4. Use the dialing keys (0-9) to enter the desired home 	
area code.
• Press MUTE/DELETE to delete a digit.
• Press and hold MUTE/DELETE to delete all digits.
5. Press MENU/SELECT to confirm. You hear a confirmation tone.
If, in the future, your telephone service provider requires you to dial the area code
when making a local call, or, if you move to a location that requires it, delete the
home area code you have already programmed following the steps above. After
you have deleted the home area code, _ _ _ appears.

Dial mode

The default dial mode is tone dialing. If you have pulse (rotary) service, you
need to change the dial mode to pulse dialing.
To change the setting:
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
until the screen displays Settings, then press 		
MENU/SELECT.
3. Press CID or
until the screen displays Dial mode, then press 		
MENU/SELECT.
4. Press CID or
to choose Tone or Pulse, then press MENU/SELECT to
confirm your selection. You hear a confirmation tone.

Website
Use this feature to view the VTech website address.
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
until the screen displays Website, then press 		
MENU/SELECT. The screen displays the VTech website address.

10

Telephone operation
Make a call
• Press
/FLASH and then use the dialing keys (0-9) to 	
dial the telephone number.

Predial a call

CANCEL

• Enter the telephone number using the dialing keys (0-9),
then press
/FLASH to dial.

CAN

• The screen shows the elapsed time as you talk (in hours, minutes 		
and seconds).
• When predialing (preview numbers before dialing), press MUTE/DELETE or
OFF/CANCEL to backspace and delete; press and hold REDIAL/PAUSE to insert
a dialing pause (a P appears).
• If the handset is moved out of range while on a call, it will beep three times.

Answer a call
• Press

CA

/FLASH or any of the dialing keys (0-9, TONE or #).

End a call
• Press OFF/CANCEL or put the handset to the telephone base or charger.

Volume
• During a call, press
the listening volume.

CID/VOL-

or

CANCEL

/VOL+ to adjust

Mute

CANCEL

The mute function allows you to hear the other party but
the other party cannot hear you.
1. During a call, press MUTE/DELETE on the handset.		
The handset screen displays Muted until the mute 	
function is turned off.
2. Press MUTE/DELETE again to resume the conversation.
The handset screen temporarily displays Microphone on.

CANCEL

Muted
			
10:15 PM 12/25

Call waiting
When you subscribe to call waiting service from your telephone service
provider, you hear an alert tone if there is an incoming call while you are on
another call.
• Press
/FLASH to put the current call on hold and take the new call.
• Press
/FLASH at any time to switch back and forth between calls.
11

Telephone operation
Temporary ringer silencing
When the telephone is ringing, you can temporarily silence the ringer of the
handset or telephone base without disconnecting the call. The next call rings
normally at the preset volume.
To silence the handset ringer:
Ringer muted
• Press OFF/CANCEL or MUTE/DELETE and then		
Ringer muted displays.
To silence the telephone base ringer:
• Press /VOLUME once.

10:15

PM

12/25

Temporary tone dialing
If you have pulse (rotary) service only, you can switch from pulse to tone dialing
temporarily during a call. This is useful if you need to send touch-tone signals to
access your telephone banking or long distance services.
1. During a call, press TONE .
2. Use the dialing keys to enter the number. The telephone sends 		
touch-tone signals.
3. The telephone automatically returns to pulse dialing mode after you end 	
the call.

Find handset
Use this feature to find all system handsets.
To start paging:
1. Press /FIND HANDSET on the telephone base
once and then release when the telephone is not
in use.
2. All idle system handsets ring and ** Paging **
flashes on the screen for 60 seconds.
To end paging:
• Press /FIND HANDSET on the telephone base
once and then release.
-OR• Press
/FLASH or any of the dialing keys (0-9, TONE or #) on the handset to
stop the paging tone.
Do not press and hold /FIND HANDSET for more than four seconds. It may
lead to handset deregistration. If Not registered displays on the handset, refer to
Troubleshooting on page 34 to register the handset to the telephone base.

12

Telephone operation
Multiple handset use (for multi-handset models only)
You can use both handsets at the same time on an outside call.
To share an outside call:
• When a handset is already on a call and you would like to join the call, press
/FLASH on the other handset to join the call.
• To end the call, press OFF/CANCEL or place the handset in the telephone
base or charger. The call continues until all handsets hang up.

Chain dialing

Use this feature to initiate a dialing sequence from numbers stored in the
directory, call log or redial while you are on a call. Chain dialing can be useful
if you wish to access other numbers (such as bank account numbers or access
codes) from the directory, call log or redial list.
To access a number in the directory while on a call:
1. Press MENU/SELECT twice to select Directory.
2. Press CID or
to scroll to the desired entry.
3. Press MENU/SELECT to dial the displayed number.
To access a number in the call log while on a call:
1. Press MENU/SELECT and then press CID or
to select Call log.
2. Press MENU/SELECT and then press CID or
to scroll to the 		
desired entry.
3. Press MENU/SELECT to dial the displayed number.
To access a number in the redial list while on a call:
1. Press REDIAL/PAUSE.
2. Press CID,
or REDIAL/PAUSE repeatedly to browse to the 		
desired entry.
3. Press MENU/SELECT to dial the displayed number.
• You cannot edit a directory entry while on a call. For more details about the
directory, see page 14.
• You cannot copy a call log entry into the directory while on a call. For more
details about the call log, see page 18.
• You cannot erase a redial entry while on a call. For more details about the
redial memory, see page 14.
• Press OFF/CANCEL to exit the directory, call log or redial list when you are on 	
a call.

13

CANCEL

Telephone operation
Redial list
The telephone stores the five most recently dialed numbers.
• When there are already five entries, the oldest entry is
deleted to make room for the new entry.
• Entries are shown in reverse chronological order.

Review and dial from the redial list

1. Press REDIAL/PAUSE when the handset is not in use.
2. Press CID,
or REDIAL/PAUSE repeatedly until the desired 		
entry displays.
3. Press
/FLASH to dial.
-OR1. Press
/FLASH when the handset is not in use.
2. Press REDIAL/PAUSE and then press CID,
or REDIAL/PAUSE
repeatedly until the desired entry displays.
3. Press MENU/SELECT to dial.

Delete a redial entry

1. Press REDIAL/PAUSE when the handset is not in use.
2. Press CID,
or REDIAL/PAUSE repeatedly to browse to the 		
desired entry.
3. Press MUTE/DELETE to delete the displayed number. You hear a
confirmation tone.

Directory
The directory can store up to 30 entries. Each entry may consist of a phone
number up to 30 digits and a name up to 15 characters.
• Each handset directory is independent (for multi-handset
Elizabeth Jones
models only). Any additions, deletions or edits made on
18001234567890one handset are not reflected on the other handset.
• When there are no records in the directory, the screen
displays Directory empty.
• When the directory is full and you try to save an entry, the Elizabeth Jones
-1234567890123screen displays Directory full.
• If you try to save an entry already stored in the directory,
the screen displays Number repeated.
• If the telephone number in the directory exceeds 15 digits, Elizabeth Jones
-456
a dash appears after the 14th digit and the remaining
digits are shown after two seconds beginning with a dash.
14

Telephone operation
Add a directory entry
1. Enter the number when the handset is not in use and press MENU/SELECT,
then go to step 3.
	 -ORDirectory
	 When the handset is not in use, press MENU/SELECT
then scroll to Directory and press MENU/SELECT twice.
2.	 When the screen displays Enter number:
	 Use the dialing keys to enter the number.
Add contact
• Press MUTE/DELETE to backspace and erase a digit.
• Press and hold MUTE/DELETE to erase the 		
	 entire entry.
• Press CID or
to move the cursor to the left 		
Enter number
	 or right.
• Press and hold REDIAL/PAUSE to insert a dialing 		
	 pause (a p appears).
-ORCopy a number from the redial list by pressing REDIAL/PAUSE and then
press CID,
or REDIAL/PAUSE repeatedly to select a number. Press
MENU/SELECT to copy the number.
3. Press MENU/SELECT to move to the name. The screen
Enter name
displays Enter name.
4. Use the dialing keys to enter the name (up to 		
15 characters). Additional key presses show other 	
characters of that particular key.
Mike_
• 	 Press MUTE/DELETE to backspace and erase 		
a character.
• 	 Press and hold MUTE/DELETE to erase the 		
entire entry.
• Press CID or
to move the cursor to the left or right.
5. Press MENU/SELECT to confirm. The screen displays Saved and then you
hear a confirmation tone.
• When entering a name in the directory, the first letter of each word is
automatically capitalized. Press the number key repeatedly until the desired
character appears.

15

Telephone operation
Review and dial from the directory

Review

Entries are sorted alphabetically.
1. Press
when the handset is not in use. Press CID or
to browse.
2. When the desired entry displays, press
/FLASH to dial.
Mike Smith
800-267-7377
-OR1. When the handset is not in use, press MENU/SELECT
then scroll to Directory and press MENU/SELECT again.
2. Press CID or
to select Review.
3. Press MENU/SELECT and then press CID or
to browse.
4. When the desired entry displays, press
/FLASH to dial.

Alphabetical search
To start an alphabetical search:
1. Press
when the handset is not in use.
		 -OR		 When the handset is not in use, press MENU/SELECT then scroll to 		
		 Directory and press MENU/SELECT again. Press CID or
to select 	
		 Review. Press MENU/SELECT again.
2. Use the dialing keys to enter the letters associated with the name. For
example, if you have entries for Jenny, Jessie, Kristen and Laura in your
directory, press 5 (JKL) once to see Jenny (when Jenny displays, press 	
CID to see Jessie), twice to see Kristen, or three times to see Laura. If
there is no name entry matching your search, the next closest match in
alphabetical order appears. If necessary, press CID or
to browse.

16

Telephone operation
Edit a directory entry
1. Search for the desired entry in the directory (see Review and dial from the
directory or Alphabetical search on page 16).
2. When the desired entry appears, press MENU/SELECT. The screen displays
Edit number and the stored number.
• If the number has more than 11 digits, the screen only 	 Edit number
800-267-7377_
	 displays the stored number.
3. Use the dialing keys to edit the number.
• Press MUTE/DELETE to backspace and erase a digit.
• Press and hold MUTE/DELETE to erase the entire entry.
• Press CID or
to move the cursor to the left or right.
• Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).
4. Press MENU/SELECT to move to the name. The screen
Edit name
displays Edit name and then the stored name.
5. Use the dialing keys to enter the name (up to 		
15 characters). Additional key presses show other 	
characters of that particular key.
• Press MUTE/DELETE to backspace and erase 		
Mike Smith_
	 a character.
• Press and hold MUTE/DELETE to erase the entire entry.
• Press CID or
to move the cursor to the left 		
	 or right.
6. Press MENU/SELECT to confirm. The screen displays Saved and then you
hear a confirmation tone.

Delete a directory entry

1. Search for the desired entry in the directory (see Review
and dial from the directory or Alphabetical search on
page 16).
2. When the desired entry appears, press MUTE/DELETE.
The screen displays Delete Contact? and the number.
3. Press MENU/SELECT to confirm. The screen displays
Deleting ... and then Contact deleted. You hear a
confirmation tone.

Delete contact?
800-267-7377

Deleting...

Contact deleted

17

Telephone operation
About caller ID

This product supports caller ID services provided by most telephone service
providers. Caller ID allows you to see the name, number, date and time of 	
calls. Some names and numbers may not show because they are not available
or blocked by the caller. The caller ID information shows after the first or 	
second ring.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of the
caller before answering the telephone, even while on another call.
It may be necessary to change your telephone service to use this feature.
Contact your telephone service provider if:
• You have both caller ID and call waiting, but as separate services (you may
need to combine these services).
• You have only caller ID service, or only call waiting service.
• You do not subscribe to caller ID or call waiting services.
There are fees for caller ID services. In addition, services may not be available
in all areas.

Call log
If you subscribe to caller ID service, information about each caller will appear
after the first or second ring. If you answer a call before the caller information
appears on the screen, it will not be saved in the call log.
• The call log stores up to 30 entries. Each entry has up to 24 digits for the
phone number and 15 characters for the name. If the telephone number has
more that 15 digits, only the last 15 digits appear. If the name has more than
15 characters, only the first 15 characters are shown and saved in the call log.
• You can review, redial and copy an entry into the directory.
• Entries appear in reverse chronological order.
• When the call log is full, the oldest entry is deleted to make room for new
incoming call information.
• XX missed call(s) displays when there are new call log entries that have not
been reviewed.
• Call log empty displays when there are no records in the call log.
• Call log entries are shared by all system handsets (for multi-handset models
only). Any deletions made on one handset are reflected on the other handset.
• Only one handset can review the call log at a time (for multi-handset models
only). If a handset tries to enter the call log while another handset is already in
it, Not available displays.
• For call log entries with numbers between 16 and 24 digits, in order to view the
entire number, you must save the entry to the directory (see page 20).
• If the phone number has more than 24 digits, it will not be saved or shown in
the call log.

18

Telephone operation
Missed call indicator
When there are calls that have not been reviewed in the call
log, the handset displays XX missed calls.
Each time you review a call log entry marked NEW, the
number of missed calls decreases by one.
When you have reviewed all the missed calls, the missed call
indicator no longer displays.
If you do not want to review the missed calls one by one,
press and hold OFF/CANCEL on the idle handset to erase the
missed call indicator. All the entries are then considered old.

xx missed calls

10:15

PM

12/25

Mike Smith
267-7377
10:15 PM 12/25 NEW

Memory match

When the incoming telephone number matches the last seven digits of a
telephone number in your directory, the screen displays the stored name of the
directory entry.
For example, if Linda Jones calls, her name appears as Linda if this is how you
entered it into your directory.
The number shown in the call log is in the format sent by the telephone service
provider. It usually delivers 10-digit telephone numbers (area code plus phone
number). If the last seven digits of the incoming telephone number does not
match a number in your directory, the name appears as it is delivered by the
telephone service provider.

Review and dial from the call log
1. Press CID when the handset is not in use.
2. Press CID or
to browse.
3. When the desired entry displays, press
/FLASH to call.
-OR1. Press MENU/SELECT when the handset is not in use. Press CID or
select Call log.
2. Press MENU/SELECT twice and then press CID or
to browse.
3. When the desired entry displays, press
/FLASH to call.

to

You hear a double beep when you reach the beginning or end of the call log.

19

Telephone operation
View dialing options
Although the call log entries received have 10 digits (the area code plus the
seven-digit number), in some areas, you may dial only the seven digits, or a 1
plus the seven digits, or a 1 plus the area code plus the
seven digits. You can change the number of digits that
Mike Smith
800-267-7377
you dial from or store to the directory.
While reviewing the call log, press # (pound key)
10:15 PM 12/25
repeatedly to show different dialing options for local and
long distance numbers before dialing or saving
Press #
1-800-267-7377
the telephone number in the directory.
Press #
267-7377
Press 1 repeatedly if you need to add or remove 	
Press #
1-267-7377
1 in front of the telephone number before dialing 	
Press #
800-267-7377
or saving it in the directory.
-ORWhen the number is shown in the correct format
Press 1
1-800-267-7377
for dialing, press
/FLASH on the handset to call
Press 1
800-267-7377
the number.
If you have programmed the home area code (see page 10), only the last seven
digits of the incoming phone numbers from that area code will be displayed while
reviewing the call log. Press # repeatedly to display all possible dialing options.

Save a call log entry to the directory
1. When in the call log (see Review and dial from the call log on page 19),
press CID or
to browse.
2. When the desired entry appears, press MENU/SELECT.
Edit number
The screen displays Edit number and the stored number.
800-267-7377_
3. Use the dialing keys to edit the number.
• Press MUTE/DELETE to backspace and erase a digit.
• Press and hold MUTE/DELETE to erase the entire entry.
• Press CID or
to move the cursor to the left or right.
• Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).
4. Press MENU/SELECT to move to the name. The screen
Edit name
displays Edit name and then the stored name.
5. Use the dialing keys to enter the name (up to 		
15 characters). Additional key presses show other 	
characters of that particular key.
• Press MUTE/DELETE to backspace and erase 		
Mike Smith_
	 a character.
• Press and hold MUTE/DELETE to erase the entire entry.
• Press CID or
to move the cursor to the left 		
	 or right.
6. Press MENU/SELECT to confirm. The screen displays Saved and then you
hear a confirmation tone.
If there is no caller ID information, the screen displays Unable to save and you hear
a double beep.

20

Telephone operation
Delete the call log entries
To delete an entry:
1. When in the call log, press CID or
to browse.
2. Press MUTE /DELETE to delete the selected entry. The screen displays
Deleting... and then you hear a confirmation tone.
To delete all entries:
1. Press MENU/SELECT when the handset is not in use. Press
select Call log.
2. Press MENU /SELECT and then press CID or
to
select Del all calls.
3. Press MENU /SELECT and the screen displays 	
Delete all?
4. Press MENU /SELECT to confirm. The screen displays
Deleting... and then you hear a confirmation tone.

CID or

to

Delete all?

Call log display screen messages
Displays

When

PRIVATE NAME

The caller is blocking the name information.

PRIVATE NUMBER

The caller is blocking the telephone number information.

PRIVATE CALLER

The caller is blocking the name and number information.

UNKNOWN NAME

This caller’s name is unavailable.

UNKNOWN NUMBER

This caller’s number is unavailable.

UNKNOWN CALLER

No call information is available about this caller.

LONG DISTANCE

It is a long distance call.

-ORL (before the caller’s number)

21

Answering system settings
Answering system setup
Most of the answering system settings are changed with a system handset.

Answer ON/OFF
The answering system must be turned on to answer and record messages.
When the answering system is turned on, the /ANS ON/OFF light on the
telephone base turns on and ANS ON displays on the handset.
To turn on or off with the telephone base:
• Press /ANS ON/OFF to turn the built-in answering system on
or off. When the answering system is turned on, it announces,
“Calls will be answered.” When the answering system is turned
off, it announces, “Calls will not be answered.”
To turn on or off with a handset:
1.
2.
3.
4.

Press MENU/SELECT when the handset is not in use.
Press CID or
to select Answering sys, then press MENU/SELECT.
Press CID or
to select Answer on/off, then press MENU/SELECT.
Press CID or
to choose On or Off, then press MENU/SELECT to
confirm your selection. You hear a confirmation tone.

Call screening
You can hear incoming messages at the telephone base while they are being
recorded.
To turn this feature on or off:
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
to select Answering sys, then press MENU/SELECT.
3. Press CID or
to select Ans sys setup, then press MENU/SELECT.
4. Press MENU/SELECT to select Call screening.
5. Press CID or
to choose On or Off, then press MENU/SELECT to confirm
your selection. You hear a confirmation tone.
• If call screening is set to On while the answering system is answering a call, 	
press /PLAY/STOP on the telephone base to temporarily turn off call 		
screening; or, press /VOLUME to temporarily decrease the volume.
• If call screening is set to Off while the answering system is answering a call, 	
press /PLAY/STOP or /VOLUME once on the telephone base to 		
temporarily turn on the call screening.

22

Answering system settings
Number of rings
You can choose from two, three, four, five or six rings; or toll saver. With toll
saver selected, the answering system answers after two rings when you have
new messages, and after four rings when you have no new messages. This
enables you to check for new messages and avoid paying unnecessary long
distance charges if you are calling from outside your local area.
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
to select Answering sys, then press MENU/SELECT.
3. Press CID or
to select Ans sys setup, then press MENU/SELECT.
4. Press CID or
to select # of rings, then press MENU/SELECT.
5. Press CID or
to choose from 6, 5, 4, 3, 2 or Toll saver, then press 	
MENU/SELECT to confirm your selection. You hear a confirmation tone.

Remote access code
A two-digit security code is required to access the answering system remotely
from any touch-tone telephone. The preset code is 19. You can set the code
from 00 to 99.
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
to select Answering sys, then press MENU/SELECT.
3. Press CID or
to select Ans sys setup, then press MENU/SELECT.
4. Press CID or
to select Remote code, then press MENU/SELECT.
5. Press the dialing keys (0-9) to enter the code or CID or
to select from
00 to 99, then press MENU/SELECT to confirm your selection. You hear a
confirmation tone.

Message alert tone
This telephone beeps every 10 seconds to alert you of new messages. The
tone stops when all new messages have been reviewed. Press MENU/SELECT
when the handset is not in use.
To turn this feature on or off:
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
to select Answering sys, then press MENU/SELECT.
3. Press CID or
to select Ans sys setup, then press MENU/SELECT.
4. Press CID or
to select Msg alert tone, then press MENU/SELECT.
5. Press CID or
to choose On or Off, then press MENU/SELECT to
confirm your selection. You hear a confirmation tone.
• The answering system must be turned on for the message alert tone 		
to function.
• Press any key on the telephone base (except /FIND HANDSET) to temporarily
silence the message alert tone.

23

Answering system settings
Recording time
You can set the recording time for each incoming message.
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
to select Answering sys, then press MENU/SELECT.
3. Press CID or
to select Ans sys setup, then press MENU/SELECT.
4. Press CID or
to select Recording time, then press MENU/SELECT.
5. Press CID or
to choose from 3 minutes, 2 minutes or 1 minute, 	
then press MENU/SELECT to confirm your selection. You hear a 	
confirmation tone.

Voice language

The voice prompt language is preset to English. You can select English or
French to be used for the voice prompts in your answering system.
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
to select Answering sys, then press MENU/SELECT.
3. Press CID or
to select Ans sys setup, then press MENU/SELECT.
4. Press CID or
to select Voice language, then press MENU/SELECT.
5. Press CID or
to select choose English or Français, then press 	
MENU/SELECT to confirm your selection. You hear a confirmation tone.

24

Answering system settings
Announcement
The telephone is preset with a greeting that answers calls with “Hello, please
leave a message after the tone.” You can use this preset announcement, or
replace it with your own.

Record your own announcement
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
to select Answering sys, then 	
press MENU/SELECT.
3. Press MENU/SELECT to select Announcement.
4. The screen displays Play [2] Del [3] Rec [7] and the
handset announces, “To play, press 2. To record, 		
press 7.” Press 7 to record.
5. The screen displays Record in 5 sec (it counts down to
one second) and the handset announces, “Record after
the tone. Press 5 when you are done.” After the tone,
speak towards the microphone of the handset.
6. The screen displays Recording... Stop [5]. Press 5
when finished.
7. The screen displays Play [2] Del [3] Rec [7] again.
Press 2 to play the recorded announcement; or 7 to
record again if desired. Press 5 to stop the playback at
any time.
• Your announcement can be up to 90 seconds in length.
• Announcements shorter than two seconds will not 	
be recorded.

Announcement

Play Del Rec
[2] [3] [7]

Record in 5 sec

Recording... Stop
[5]

Play Del Rec
[2] [3] [7]

Play or delete your own announcement
1. Press MENU/SELECT when the handset is not in use.
2. Press CID or
to select Answering sys, then 	
press MENU/SELECT.
3. Press MENU/SELECT to select Announcement.
4. The screen displays Play [2] Del [3] Rec [7] and the
handset announces, “To play, press 2. To record, 		
press 7.”
• Press 2 to play. The screen displays Playing... Stop
[5]. Press 5 to stop the playback at any time.
• Press 3 to delete your own recorded announcement.
The screen displays Annc deleted and the handset
announces, “Announcement deleted.” You hear a
confirmation tone.
• When your announcement is deleted, calls are answered
with the preset announcement.

25

Play Del Rec
[2] [3] [7]

Playing... Stop
[5]

Annc deleted

Answering system operation
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at your
service provider’s voicemail. Your telephone’s built-in answering system
messages and voicemail messages are separate. Each alerts you to new
messages differently.
• If
and New voicemail display on the handset, your telephone service
provider is indicating that it has new voicemail for you. To listen to your
voicemail, you typically dial an access number provided by your telephone
service provider, followed by a security code or PIN.
• If
and XX new messages display on the handset and the message
window on the telephone base flashes, there are new messages recorded
on the built-in answering system. Press MENU/SELECT twice on the handset
(page 27) or /PLAY/STOP on the telephone base (page 27) to listen.
Some service providers bundle or combine multiple services like voicemail 	
and call waiting, so you may not be aware that you have voicemail. To check
what services you have and how to access them, contact your telephone
service provider.
To use your voicemail service rather than your answering system, turn off your
answering system. To use your answering system rather than your voicemail
service, contact your telephone service provider to deactivate your voicemail
service. You can also use your telephone answering system and voicemail
together by setting your built-in answering system to answer before voicemail
answers as described below. To learn how to program your voicemail settings,
contact your telephone service provider. Then, if you are on a call, or if the
answering system is busy recording a message and you receive another call,
the second caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than 	
your voicemail is set to answer. For example, if your voicemail answers after 	
six rings, set your answering system to answer after four rings. Some 	
voicemail providers may program the delay before answering calls in seconds
instead of rings. In this case, allow six seconds per ring when determining the
appropriate setting.

Message capacity
The answering system can record and store up to 99 messages. Each 	
message can be up to three minutes in length (see page 24 to change the
length). The total storage capacity for the announcement, messages and
memos is approximately 11 minutes. The actual recording time depends on
individual message characteristics. Messages remain available for replay until
you delete them.

26

Answering system operation
New message indication

When there are new answering system messages,
and XX new messages
display on the handset and the message window on the telephone base
flashes. When you are reviewing a new message,
and NEW display on 	
the handset.
If the message alert tone is turned on, the telephone base beeps every 		
10 seconds when there are messages that have not been reviewed.

Call intercept

If you want to talk to the person whose message is being recorded, press 	
/FLASH on the handset.

Message playback

If you have new messages, the telephone plays only the new messages (oldest
first). If there are no new messages, the telephone plays back all messages
(oldest first).
When playback begins, you hear the total number of messages followed
by the day and time of the message. After the last message, the telephone
announces, “End of messages.”
To play messages with the telephone base:
Press
/PLAY/STOP when the telephone is not in use.
Options during playback:
• Press /VOLUME or /VOLUME to adjust the speaker volume.
• Press /SKIP to skip to the next message.
• Press /REPEAT to repeat the message currently playing. Press /REPEAT 	
	 twice to listen to the previous message.
• Press X/DELETE to delete the current message. The system advances to 	
	 the next message.
• Press
/PLAY/STOP to stop.
To play messages with a handset:
Press MENU/SELECT twice when the telephone is not
Repeat Del Skip
in use. When you have messages, the screen displays 	
[4] [3] [6]
Repeat [4] Del [3] Skip [6] and the handset announces the
total number of messages.
Options during playback:
• Press CID/VOL- or
/VOL+ to adjust the volume.
• Press 6 to skip to the next message.
• Press 4 to repeat the message currently playing. Press 4 twice to listen to 	
	 the previous message.
• Press 3 to delete the current message. The system advances to the 		
	 next message.
• Press 5 to stop.
• During message playback, if there is an incoming call or another handset makes
a call, message playback will be stopped.

27

Answering system operation
Delete all messages
To delete all messages with the telephone base:
1. Press X/DELETE when the phone is not in use.
2. The telephone announces, “To delete all old messages, press DELETE
again.” Press X/DELETE again. All previously heard messages are erased
and the telephone announces, “All old messages deleted.”
To delete all messages with a handset:
1. Press MENU/SELECT when the handset is not in use.
2. Press

CID or

to select Answering sys, then press MENU/SELECT.

3. Press CID or
to select Delete all old, then press MENU/SELECT. 	
The handset shows Delete all msg?
4. Press MENU/SELECT to confirm your selection. The screen displays
Deleting ... and then No old messages. You hear a confirmation tone.
• You can only delete old messages, which are messages you have played.

Record, play or delete memos
Memos are your own recorded messages used as reminders for yourself or
others using the same answering system. You can record your own memos
using a system handset. Playback and delete them in the same way as
incoming messages.
To record a memo:
1. Press MENU/SELECT when the handset is not in use.
2. Press

CID or

to select Answering sys, then press MENU/SELECT.

3. Press CID or
to select Record memo, then press MENU/SELECT.
4. The screen displays Record in 5 sec (it counts down to one second) and
the handset announces, “Record after the tone. Press 5 when you are done.”
After the tone, speak towards the microphone of the handset.
5. Press 5 when finished recording. The handset announces, “Recorded.”
• If you record a memo when the answering system memory is full, “Memory is
full” will be announced.
• Each memo can be up to three minutes in length and memos shorter than two
second are not recorded.
• When the answering system has less than three minutes of recording time left,
“Less than three minutes to record” is announced at the telephone base and the
handset displays Rec mem low.
• When F and number of messages are flashing alternately in the message
window and the handset displays Rec mem full, the memory is full. Delete
some messages to make room for more.

28

Answering system operation
Message window displays
Window display

Description

0

No messages.

1-99

Total number of old messages recorded.
Current message number during old message playback.

0-99 (flashing)

Total number of new messages recorded, or the current message
number during new message playback.
The clock needs to be set.

1-99 & F (alternating)

Memory is full with total number of messages recorded.

1-8

Telephone base speaker volume level while adjusting.

--

The telephone is busy with a call or in the call log
The answering system is being accessed.

0-6

Telephone base ringer level while adjusting.

• When the memory is full, the answering system answers incoming calls after 	
10 rings and announces, “Memory is full. Enter the remote access code.”

29

Answering system operation
Remote access
A two-digit security code is required to access the answering system remotely
from any touch-tone telephone. The preset code is 19; see Remote access
code on page 23 to change it.
1. Dial your telephone number from any touch-tone telephone.
2. When the system plays your announcement, enter the two-digit 	
security code.
3. Then you can enter one of the following remote commands.
Command

Function

1

Play all messages.

2

Play only new messages.

3

Delete the current message (during playback).

33

Delete all old messages.

4

Repeat the current message (during playback).

44

Skip to the previous message (during playback).

5

Stop.

*5

Hear a list of remote commands.

6

Skip to the next message (during playback).

*7

Record a new announcement.

8

End the call.

0

Turn the answering system on or off.

4. Hang up or press 8 to end the call.
• If you do not press any key after you enter the remote access code, all new
messages play. If there are no new messages, all old messages play.
• Once the new messages have played, the telephone announces the help menu
options. If you do not press any key within 20 seconds, the remote access call
automatically disconnects.
• When the answering system is turned off, the telephone answers after 10 rings,
and announces, “Please enter your remote access code.”

30

Appendix
Display screen messages
Annc deleted

Your recorded announcement is deleted.

Call log empty

There are no call log entries.

Directory empty

There are no directory entries.

Directory full

The directory is full.

Ended X:XX:XX

You have just ended a call.

Incoming call

There is an incoming call.

Line in use

A system handset or another telephone on the same line is in use.

Low battery

The battery needs to be recharged.

Microphone on

MUTE is turned off and the person on the other end can hear you.

Muted

You have turned off the handset microphone. The other party cannot
hear you but you can hear the other party.

New voicemail

There are new voicemail message(s) from the telephone service
provider.
No battery is installed. Follow the directions for battery installation on
page 3 to install the battery before charging.

No battery
No line

There is no telephone line connected.

No message

There are no messages in the answering system.

No signal

Communication between the handset and the telephone base is lost
during a call.
One handset is reviewing the call log and the other handset tries to
review it; or one handset is accessing the answering system and the
other handset tries to access it.

Not available

Not registered

The handset may be deregistered from the telephone base. Follow the
instructions on page 34 to register the handset to the telephone base.

Number repeated

The telephone number entered is already stored in the directory.

Out of range or
no pwr at base

The handset cannot communicate with the telephone base. Check the
telephone base power connection or move the handset closer to the
telephone base.
The handset is on a call.

Phone X:XX:XX

Rec mem low

The answering system has less than three minutes recording time left.

Record in X sec

You can record your own announcement or memo after the tone
is played.
The handset ringer is muted temporarily during an incoming call.

Ringer muted

Appendix

Rec mem full

The battery is very low. Place the handset in the telephone base or
charger for recharging.
The answering system has no recording time left.

Place in charger

Ringer off

The handset ringer is turned off.

Saved

Your selection has been saved.

XX missed calls

There are calls that have not been reviewed in the call log.

XX new messages

There are new messages in the answering system.

** Paging **

All system handsets are being paged.

31

Appendix
Handset and telephone base indicators
Handset light
CHARGE

On when the handset is charging in the telephone base or charger.

Telephone base light
On when the telephone is in use.
On when the answering system is answering a call.
Flashes quickly when there is an incoming call.
Flashes when another telephone sharing the same line is in use.

IN USE

/ANS ON/OFF

On when the answering system is turned on.

Handset screen icons
Battery status - flashes when the battery is low and needs charging.
Battery status - animates when the battery is charging.
Battery status - becomes solid when the battery is fully charged.
New voicemail - indicates you have received new voicemail message(s) from
the telephone service provider.
New answering system message - indicates you have new message(s) on
the built-in answering system.

NEW

New call log entry or new answering system message - indicates you have
new missed call(s) in the call log or new message(s) on the built-in answering
system.

ANS ON

Answering system is turned on.

1/13

Message number - indicates the number of messages currently playing and
total number of messages recorded.

32

Appendix
Battery
It takes up to 16 hours for the battery to be fully charged. When it is fully charged,
you can expect the following performance:
Operation

Operating time

While in use (talking*)

Seven hours

While not in use (standby**)

Five days

*Operating times vary depending on your actual use and the age of the battery.
**Handset is not charging or in use.
The battery needs charging when:
•
•
•
•
•

A new battery is installed in the handset.
The handset beeps every 50 seconds while on a call.
The handset beeps and Low battery displays on the handset.
Place in charger displays on the handset.
A battery is properly installed and the screen is blank.

CAUTION:

Appendix

To reduce the risk of fire or injury, read and follow these instructions:
• Use only the battery(ies) provided or equivalent. To order a replacement, visit our
website at www.vtechcanada.com or call 1 (800) 267-7377.
• Do not dispose of the battery(ies) in a fire. Check with local waste management codes
for special disposal instructions.
• Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may
cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.
• Exercise care in handling batteries in order not to create a short circuit with 	
conductive materials.
• Charge the battery(ies) provided with or identified for use with this product only in
accordance with the instructions and limitations specified in this manual.
• Observe proper polarity orientation between the battery and metallic contacts.
• To prevent fire or shock hazard, do not expose this product to water or any type 	
of moisture.

33

Appendix
Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. 	
For customer service, visit our website at www.vtechcanada.com or call 		
1 (800) 267-7377.
My telephone does not work at all.

• Make sure the battery is installed and charged correctly (pages 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a 	
wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the 	
wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone base
to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before Low battery appears on the screen (page 3).
• Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring or
the local telephone service. Contact your telephone service provider.

There is no dial tone.
•
•
•
•

First, try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your wiring or
local telephone service. Contact your telephone service provider.

I cannot dial out.

• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or
two to synchronize with the telephone base before producing a dial tone. Wait an extra
second before dialing.
• If other telephones in your home are having the same problem, the problem is in the
wiring or local telephone service. Contact your telephone service provider (charges 	
may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.

Not registered appears on the handset and it does not work at all.

• The handset may be deregistered from the telephone base. Follow the steps below to
register the handset to the telephone base.
1. Remove the handset from the telephone base.
2. Press and hold /FIND HANDSET on the telephone base for about four seconds until 	
the red IN USE light turns on.
3. Then press # (pound key) on the handset. It displays Registering... and it takes about 	
60 seconds to complete the registration. The handset displays Registered for a few 	
seconds and you hear a confirmation tone when the registration process completes.

34

Appendix
Troubleshooting
Low battery shows on the handset screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and install the battery again and use it until fully depleted, then charge the
handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not
accept charge.

• Make sure the handset is placed in the telephone base or charger correctly. The 		
CHARGE light on the handset should be on.
• Remove and install the battery again, then charge for up to 16 hours.
• If the handset is in the telephone base or charger but the CHARGE light on the handset is
not on, refer to The charge light is off below.
• If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before Low battery appears on the screen (page 3).
• Purchase a new battery. Refer to the Battery section (page 33).

The CHARGE light is off.

• Clean the charging contacts on the handset, telephone base and charger each month 	
with a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly 		
and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.

The telephone does not ring when there is an incoming call.
•
•
•
•
•
•

•
•
•

Appendix

•

Make sure the ringer volume of the handset and telephone base are not set to off (page 7).
Make sure the telephone line cord and power adapter are plugged in properly (page 2).
The handset may be too far from the telephone base. Move it closer to the telephone base.
There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
If other telephones in your home are having the same problem, the problem is in the wiring
or local telephone service. Contact your telephone service provider (charges may apply).
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Test a working telephone at the telephone wall jack. If another telephone has the same
problem, the problem is in the telephone wall jack. Contact your telephone service provider
(charges may apply).
The telephone line cord may be defective. Install a new telephone line cord.
Remove and install the battery again and place the handset in the telephone base.
Wait for the handset to synchronize with the telephone base. Allow up to one minute for
this to take place.

My handset beeps and is not performing normally.

• Make sure the power cord is securely plugged into the telephone base. Plug the telephone
base into a different working electrical outlet not controlled by a wall switch.
• Move the handset closer to the telephone base. It may be out of range.

35

Appendix
Troubleshooting
• Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset and
the telephone base to synchronize.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.

There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.

• The handset may be out of range. Move it closer to the telephone base.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
• Appliances or other cordless telephones plugged into the same circuit as the 	
telephone base can cause interference. Try moving the appliance or telephone base to
another outlet.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this doesn’t solve the problem,
relocate your telephone or modem farther apart from each other, or use a different 	
surge protector.
• The location of your telephone base can impact the performance of your cordless phone.
For better reception, install the telephone base in a centralized location within your home
or office, away from walls or other obstructions. In many environments, elevating the
telephone base improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
telephone service. Contact your telephone service provider (charges may apply).
• If other telephones in your home are having the same problem, the problem is in the
wiring or local telephone service. Contact your telephone service provider (charges 	
may apply).

I hear other calls when using the telephone.

• Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
telephone service. Contact your telephone service provider.

I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone line cord is plugged in securely.

My caller ID features are not working properly.

• Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both your and the caller’s telephone service providers must use equipment compatible
with the caller ID service.
• The caller ID information shows after the first or second ring.

36

Appendix
Troubleshooting
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.

The telephone does not receive caller ID or the telephone does not show
caller ID during call waiting.

• Make sure you subscribe to caller ID with call waiting features provided by your
telephone service provider.
• The caller may not be calling from an area which supports caller ID.
• Both your and the caller’s telephone service providers must use equipment compatible
with caller ID service.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.

Out of range or no pwr at base shows on the handset screen.

• The handset may be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the
power adapter and install the battery again. Place the handset in the telephone base and
allow up to one minute for the handset and telephone base to synchronize.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.

and New voicemail show on the handset display and I don’t know why.

• Your telephone has voicemail indication that is separate from the built-in answering
system. If
and New voicemail appear on the handset, your telephone has received
a signal from your telephone service provider that you have a voicemail message
waiting for you to retrieve from them. Contact your telephone service provider for more
information on how to access your voicemail.

I cannot retrieve voicemail messages.

Appendix

• Your telephone has both a built-in answering system and voicemail indication. They are
independent features and each alerts you to new messages differently (page 26). If you
subscribe to voicemail service from your telephone service provider (charges may apply),
contact your telephone service provider for more information on how to access your
voicemail.

The answering system does not answer after the correct number of rings.

• Make sure the answering system is on. When the answering system is on, the
/ANS ON/OFF light on the telephone base should be lit and ANS ON should show on
the handset.
• If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 23).
• If the memory is full or if the answering system is off, the answering system answers after
10 rings.

37

Appendix
Troubleshooting
• In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 26). To determine how many rings
activate your voicemail, please contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.

I cannot hear any instruction from the handset when I try to record, play or
delete my own announcement.

• The handset does not have a speakerphone. When recording, playing or deleting your
own announcement, the instructions are announced through the handset receiver. Make
sure you place the handset receiver close to your ear.

The outgoing announcement is not clear.

• When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset.
• Make sure there is no background noise when recording.

The answering system does not record messages.

• Make sure the answering system is on.
• When the answering machine memory is full, it does not record new messages until
some old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 26). To determine how many rings
activate your voicemail, please contact your local telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.

I cannot hear any messages from the handset.

• The handset does not have a speakerphone. During message playback, the messages
are played through the handset receiver. Make sure you place the handset receiver close
to your ear.

The messages on the answering system are very difficult to hear.
• Press /VOLUME on the telephone base or
listening volume.

/VOL+ on the handset to increase the

The messages on the answering system are incomplete.

• If a caller leaves a very long message, part of it may be lost when the answering system
disconnects the call after the preset recording time.
• If the memory on the answering system becomes full during a message, the answering
system stops recording and disconnects the call.
• If the caller’s voice is very soft, the answering system may stop recording and disconnect
the call.

38

Appendix
Troubleshooting
The answering system does not respond to remote commands.

• Make sure your remote access code is correct (page 23).
• Make sure you are calling from a touch-tone telephone. When dialing a number, there
should be tones. If there are clicks, then it is not a touch-tone telephone and cannot
activate the answering system.
• The answering system may not detect the remote access code when your announcement
is playing. Wait until the announcement is over before entering the code.
• There may be interference on the telephone line you are using. Press the dialing keys
firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work.

• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional 	
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your nontraditional telephone service.
Contact your service provider for more information.

Common cure for electronic equipment.

• If the telephone is not responding normally, put the cordless handset in the telephone
base. If it does not respond, try the following (in the order listed):
1. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the telephone base.
5. Wait for the cordless handset to synchronize with the telephone base. Allow up to one 	
minute for this to take place.

Appendix

39

Appendix
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use
a damp cloth for cleaning.
4. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or
swimming pool, or in a wet basement or shower.
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for
ventilation. To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This product should never be placed near
or over a radiator or heat register. This product should not be placed in any area where proper
ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking label.
If you are not sure of the type of power supply in your home or office, consult your dealer or local
power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be
walked on.
9. Never push objects of any kind into this product through the slots in the telephone base or handset
because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any
kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized
service facility. Opening or removing parts of the telephone base or handset other than specified
access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can
cause electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under
the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operation instructions. Improper adjustment of other
controls may result in damage and often requires extensive work by an authorized technician to
restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or handset has been damaged.
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of
electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain
circumstances, a spark may be created when the adapter is plugged into the power outlet, or
when the handset is replaced in its cradle. This is a common event associated with the closing
of any electrical circuit. The user should not plug the phone into a power outlet, and should
not put a charged handset into the cradle, if the phone is located in an environment containing
concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A
spark in such an environment could create a fire or explosion. Such environments might include:
medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline
vapors; etc.); a leak of natural gas; etc.
15. Only put the handset of your telephone next to your ear when it is in normal talk mode.
16. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or
cabinet outlet.

SAVE THESE INSTRUCTIONS
40

Appendix
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to 	
physicians that:
Pacemaker patients
• Should keep wireless telephones at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using
wireless telephones.

Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain
distance - which can vary with the locations of the telephone base and handset, the weather, and the
layout of your home or office.
When the handset is out of range, the handset displays Out of range or no pwr at base.
If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not
connect well when you press
/FLASH. Move closer to the telephone base, then press
/FLASH to
answer the call.
If the handset moves out of range during a telephone conversation, there may be interference. To
improve reception, move closer to the telephone base.

Maintenance

Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you
ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it
with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Appendix

Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own
safety, take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only
with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning
solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing
in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove
the telephone by the unplugged cords.

41

Appendix
About cordless telephones
• Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the cordless handset by radio
waves, so there is a possibility that the cordless telephone conversations could be intercepted by
radio receiving equipment within range of the cordless handset. For this reason, you should not
think of cordless telephone conversations as being as private as those on corded telephones.
• Electrical power: The telephone base of this cordless telephone must be connected to a working
electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be
made from the cordless handset if the telephone base is unplugged, switched off or if the electrical
power is interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR often reduces or
eliminates the interference.
• Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit
with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat
and cause harm. Observe proper polarity between the battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do
not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could
release caustic material which could cause injury.

The RBRC ® seal
The RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is
voluntarily participating in an industry program to collect and recycle these batteries at the end of their
useful lives, when taken out of service within the United States and Canada.
The RBRC® program provides a convenient alternative to placing used nickel-metal hydride batteries
into the trash or municipal waste, which may be illegal in your area.
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers
participating in the RBRC® program or at authorized VTech product service centers. Please call 	
1 (800) 8 BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in
your area. VTech’s involvement in this program is part of its commitment to protecting our environment
and conserving natural resources.
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

42

Appendix
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”)
are free from defects in material and workmanship, pursuant to the following terms and conditions,
when installed and used normally and in accordance with the Product operating instructions. This
limited warranty extends only to the Consumer for Products purchased and used in the United States
of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during
the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at
VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use
new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a
new or refurbished Product of the same or similar design. We will retain defective parts, modules, or
equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech
will return the repaired or replacement Products to you in working condition. You should expect the
repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If
VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this
limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days
from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the
original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:

Appendix

1.	 Product that has been subjected to misuse, accident, shipping or other physical damage, improper
installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion;
or
2.	 Product that has been damaged due to repair, alteration or modification by anyone other than an
authorized service representative of VTech; or
3.	 Product to the extent that the problem experienced is caused by signal conditions, network
reliability, or cable or antenna systems; or
4.	 Product to the extent that the problem is caused by use with non-VTech accessories; or
5.	 Product whose warranty/quality stickers, product serial number plates or electronic serial numbers
have been removed, altered or rendered illegible; or
6.	 Product purchased, used, serviced, or shipped for repair from outside the United States of America
or Canada, or used for commercial or institutional purposes (including but not limited to Products
used for rental purposes); or
7.	 Product returned without a valid proof of purchase (see item 2 below); or
8.	 Charges for installation or set up, adjustment of customer controls, and installation or repair of
systems outside the unit.

43

Appendix
Limited warranty (continued)
How do you get warranty service?
To obtain warranty service in Canada, please visit our website at www.vtechcanada.com or call 	
1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the
Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of the
Product(s) to the service location. VTech will return repaired or replaced Product under this limited
warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for
damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty,
or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will
request that you authorize the cost of repair prior to any further repair activity. You must pay for the
cost of repair and return shipping costs for the repair of Products that are not covered by this 	
limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location
along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product
model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this Product. VTech provides no other warranties for
this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product.
There are no other express warranties. No one is authorized to make modifications to this limited
warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other
rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability
(an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of
purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including, but not limited to lost profits or revenue,
inability to use the Product or other associated equipment, the cost of substitute equipment, and
claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.

Please retain your original sales receipt as proof of purchase.

44

Appendix
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device
under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are
intended to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product. This
product has been tested and found to comply with the FCC criteria. The handset may be safely held
against the ear of the user. The telephone base shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This
identifier must be provided to your telephone service provider upon request.

Appendix

The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to
your telephone line and still have them ring when you are 	called. The REN for this product is encoded
as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is
0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information,
please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone
service provider or a qualified installer.

45

Appendix
FCC, ACTA and IC regulations (continued)
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has
been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Warranty. If this
equipment is causing harm to the telephone network, the telephone service provider may temporarily
discontinue your telephone service. The telephone service provider is required to notify you before
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will
be given the opportunity to correct the problem and the telephone service provider is required to inform
you of your right to file a complaint with the FCC. Your telephone service provider may make changes
in its facilities, equipment, operation, or procedures that could affect the proper functioning of this
product. The telephone service provider is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful 	
interference, and (2) this device must accept any interference, including interference that may cause
undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination on
an interface may consist of any combination of devices subject only to the requirement that the sum of
the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.

Technical specifications
Frequency control

Crystal controlled PLL synthesizer

Transmit frequency

Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448MHz
5

Channels
Nominal effective range

Maximum power allowed by FCC and IC. Actual operating range
may vary according to environmental conditions at the time of use.

Power requirements

Handset: 2.4V Ni-MH battery
Telephone base: 6V DC @ 400mA
Charger: 6V AC @ 300mA
Handset directory:
30 memory locations; up to 30 digits and 15 characters
Handset call log:
30 memory locations; up to 24 digits and 15 characters

Memory

46

Index
A

Directory 14
Display screen messages 31
DSL filter 2

About caller ID 18
About cordless telephones 42
Add a directory entry 15
Alphabetical search 16
Announcement 25
Answer a call 11
Answering system and voicemail 26
Answering system setup 22
Answer ON/OFF 22

E

Edit a directory entry 17
End a call 11

F

Find handset 12
Flash 11

B

H

Battery 33
Battery charging 3
Battery installation 3

Handset indicators 32
Handset layout 4, 5
Handset light 32
Handset ringer 7
Handset screen icons 32
Home area code 10

C

Caller ID 18
Call intercept 27
Call log 18
Call log display screen messages 21
Call screening 22
Call waiting 11
Chain dialing 13
Charger installation 2
Charging 3
Clear voicemail 8
Clock 9

I

Implanted cardiac pacemakers 41
Important safety instructions 40
Indicators 32
Installation 2

K

Key tone 9

D

L

Layout 4, 5, 6
LCD language 8
Limited warranty 43
Listening volume 11

M

Maintenance 41
Make a call 11
Memory match 19
Message alert tone 23
Message capacity 26
Message playback 27

47

Appendix

Date 9
Delete a directory entry 17
Delete all messages 28
Delete a redial entry 14
Delete memos 28
Delete the call log entries 21
Delete your own announcement 25
Dial a call log entry 19
Dial a directory entry 16
Dial a redial entry 14
Dialing pause 15, 17, 20
Dial mode 10

Index
S

Message recording time 24
Message window displays 29
Missed call indicator 19
Multiple handset use 13
Mute 11

Safety instructions 40
Screen display language 8
Screen icons 32
Set date and time 9
Share an outside call 13
Store a directory entry 15
Store from redial 15

N

New message indication 27
Number of rings 23

T

O

Technical specifications 46
Telephone base indicators 32
Telephone base installation 2
Telephone base layout 6
Telephone base light 32
Telephone base ringer 7
Temporary ringer silencing 12
Temporary tone dialing 12
Time and date setting 9
Tone 7, 9
Tone dialing 10
Troubleshooting 34

Operating range 41

P

Pacemaker patients 41
Paging handset 12
Parts checklist 1
Phonebook (directory) 14
Play memos 28
Play your own announcement 25
Precautions for users of implanted
cardiac pacemakers 41
Predial a call 11
Pulse dialing 10

U

Using the menu 7

R

V

Range 41
Recording time 24
Record memos 28
Record your own announcement 25
Redial list 14
Remote access 30
Remote access code 23
Review the call log 19
Review the directory 16
Review the redial list 14
Ringer 7
Ringer tone 7
Ringer volume 7
Ringer volume (handset) 7
Ringer volume (telephone base) 7

View dialing options 20
Voice language 24
Voicemail 8, 26
Volume 7, 11, 27

W

Wall mounting 2
Warranty 43
Website 10

48

VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
VTech is the registered trademark of VTech Holdings Limited.
Copyright © 2012 for VTECH TELECOMMUNICATIONS LTD.
All rights reserved. Version 7 03/12.



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