Vtech Phone 6032 Users Manual

6032 to the manual 30176e83-0a85-4b3d-8135-60e00356c5f6

2015-02-04

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User’s manual
www.vtechphones.com

Model: 6032

Congratulations

on purchasing your new VTech product.
Before using this telephone, please read the
Important safety instructions
on page 38 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
www.vtechphones.com. In Canada, please visit www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes and encourages
the use of products that save energy and help protect our environment. We are
proud to mark this product with the ENERGY STAR® label indicating it meets the
latest energy efficiency guidelines.
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Table of contents
Installation . . . . . . . . . . . . . . . . . . . . . . . . 1
Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1
Install handset battery . . . . . . . . . . . . . . . . . . 2
Telephone base installation . . . . . . . . . . . . . . . 3
Desk/table bracket installation . . . . . . . . . . . . . . 4
Dial type . . . . . . . . . . . . . . . . . . . . . . . . . 4
DSL filter . . . . . . . . . . . . . . . . . . . . . . . . . 5
Telephone settings . . . . . . . . . . . . . . . . . . . . 6
Handset layout . . . . . . . . . . . . . . . . . . . . . . 6
Telephone base layout . . . . . . . . . . . . . . . . . . 7
Date and time . . . . . . . . . . . . . . . . . . . . . . 8
Ring melody . . . . . . . . . . . . . . . . . . . . . . . 8
Ring volume . . . . . . . . . . . . . . . . . . . . . . . 9
Battery low tone . . . . . . . . . . . . . . . . . . . . . 9
Out of range tone . . . . . . . . . . . . . . . . . . . . 10
Key tone . . . . . . . . . . . . . . . . . . . . . . . . . 10
Edit handset name . . . . . . . . . . . . . . . . . . . 11
Language . . . . . . . . . . . . . . . . . . . . . . . . 11
Dial type . . . . . . . . . . . . . . . . . . . . . . . . . 12
Clear voicemail . . . . . . . . . . . . . . . . . . . . . 12
Reset to default settings . . . . . . . . . . . . . . . . 13
Basic operation . . . . . . . . . . . . . . . . . . . . . 14
Make, answer and end calls . . . . . . . . . . . . . . 14
Options while on calls . . . . . . . . . . . . . . . . . . 14
Speakerphone . . . . . . . . . . . . . . . . . . . . . . 14

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Call waiting . . . . . . . . . . . . . . . . . . . . . . . 14
Find handset . . . . . . . . . . . . . . . . . . . . . . 15
Advanced operation . . . . . . . . . . . . . . . . . . . 16
Directory . . . . . . . . . . . . . . . . . . . . . . . . . 16
Review the directory . . . . . . . . . . . . . . . . . . 16
Search the directory . . . . . . . . . . . . . . . . . . . 16
Character of chart . . . . . . . . . . . . . . . . . . . . 17
Store a directory entry . . . . . . . . . . . . . . . . . 18
Dial a directory entry . . . . . . . . . . . . . . . . . . 18
Edit a directory entry . . . . . . . . . . . . . . . . . . 19
Delete from the directory . . . . . . . . . . . . . . . . 19
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call log . . . . . . . . . . . . . . . . . . . . . . . . . 21
Review the call log . . . . . . . . . . . . . . . . . . . 21
Dial a call log number . . . . . . . . . . . . . . . . . . 22
Store a call log number . . . . . . . . . . . . . . . . . 22
Delete from the call log . . . . . . . . . . . . . . . . . 23
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Review redial . . . . . . . . . . . . . . . . . . . . . . 24
Store a redial number to the directory . . . . . . . . . 24
Dial from redial . . . . . . . . . . . . . . . . . . . . . 25
Delete from redial . . . . . . . . . . . . . . . . . . . . 25
Answering system operation . . . . . . . . . . . . . . 26
Message capacity . . . . . . . . . . . . . . . . . . . . 26

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Table of contents
Activate the answering system . . . . . . . . . . . . . 27
Set number of rings . . . . . . . . . . . . . . . . . . . 27
Set telephone base date and time . . . . . . . . . . . 27
Set telephone base melody . . . . . . . . . . . . . . . 28
Set telephone base ringer volume . . . . . . . . . . . 28
Personal identification number (PIN) . . . . . . . . . . 29
Outgoing announcements . . . . . . . . . . . . . . . 30
Play the announcement . . . . . . . . . . . . . . . . 30
Record your own announcement . . . . . . . . . . . . 30
Delete your announcement . . . . . . . . . . . . . . . 30
Message playback . . . . . . . . . . . . . . . . . . . 31
Options during playback . . . . . . . . . . . . . . . . 31
Delete all messages . . . . . . . . . . . . . . . . . . . 31
Remote access . . . . . . . . . . . . . . . . . . . . . 32
Message window displays . . . . . . . . . . . . . . . 33
Handset and telephone base indicators . . . . . . . . 34
Handset light . . . . . . . . . . . . . . . . . . . . . . 34
Telephone base lights . . . . . . . . . . . . . . . . . . 34
Handset icons . . . . . . . . . . . . . . . . . . . . . . 34
Handset display screen messages . . . . . . . . . . . 35
Call log display screen messages . . . . . . . . . . . 36
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Important safety instructions . . . . . . . . . . . . . . 38
Troubleshooting . . . . . . . . . . . . . . . . . . . . . 39
Operating range . . . . . . . . . . . . . . . . . . . . . 49
Maintenance . . . . . . . . . . . . . . . . . . . . . . . 49

About cordless telephones . . . . . . . . . . . . . . . 50
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 50
FCC, ACTA and IC regulations . . . . . . . . . . . . . 52
The RBRC ® seal . . . . . . . . . . . . . . . . . . . . . 54
Technical specifications . . . . . . . . . . . . . . . . . 55
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

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iii

Installation

Installation
Parts checklist

Remember to save your sales receipt and original packaging in case it is necessary to ship your
telephone for warranty service. Check to make sure the telephone package includes the following:

1. Quick start guide

4. User’s manual

2. Handset

3. Telephone base

5. Base power adapter

7. Battery compartment cover

6. Battery

8. Telephone line cord

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Basic operation

1. Quick start guide
2. Handset
3. Telephone base
4. User’s manual
5. Base power adapter
6. Battery
7. Battery compartment cover
8. Telephone line cord

• To purchase
replacement
batteries or obtain
a replacement
power adapter,
visit our website
at www.
vtechphones.
com or call 1
(800) 595-9511.
In Canada go to
www.vtechcanada.
com or dial 1 (800)
267-7377.

Installation
Install handset battery

• If the handset will
not be used for a
long period of time,
remove the battery
to prevent possible
leakage.
• To purchase
replacement
batteries, visit our
website at www.
vtechphones.
com or call 1
(800) 595-9511.
In Canada go to
www.vtechcanada.
com or dial 1 (800)
267-7377.

• Remove battery compartment cover by pressing on the indentation and sliding downwards.
• Align the two holes in the plug with the socket pins according to the color-coded label in the battery
compartment, then snap the plug into place.
• Place the battery into the compartment.
• Position the battery compartment cover and slide it upwards until it clicks into place.
• Put the handset in the telephone base to charge the new battery for at least 16 hours.
You can keep the battery charged by returning the handset to the telephone base after each use.
When the battery power is fully depleted, a full recharge takes about 16 hours.
For further information on batteries, please see the Battery section on page 37.

color-coded label

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Telephone base installation

Install the telephone base and the charger as shown below. Choose a location away from any electronic
equipment and appliances such as personal computers, computer routers, television sets, microwave
ovens and refrigerators. Avoid excessive heat, cold, dust or moisture.
1. Plug the telephone line cord
into a telephone wall jack.

2. Plug power adapter into an electrical
outlet not controlled by a wall switch.

Basic operation

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• Use only the
VTech batteries
and power
adapters (or
equivalent)
supplied with
this telephone.
To obtain a
replacement, visit
our website at
www.vtechphones.
com or call 1
(800) 595-9511.
In Canada go to
www.vtechcanada.
com or dial 1
(800) 267-7377.
• This power unit
is intended to be
correctly oriented
in a vertical or floor
mount position.
The prongs are not
designed to hold
the plug in place if
it is plugged into a
ceiling, under-thetable or cabinet
outlet.

Installation

Installation
Desk/table bracket installation

To place the telephone base on a desk or table, insert the desk/table bracket as shown below.
• Position the bracket on the bottom of the telephone base and slide it up towards the tabs on the
telephone base until it clicks into place.
• Remove the bracket by pulling the bracket down with both hands away from the telephone base.

Dial type

If you have touch-tone service, your telephone is ready to use as soon as the battery is charged. If
you have pulse (rotary) service, the dial type must be changed. To change the dial type, refer to the
Dial type section on page 12.

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Installation

Installation
If you subscribe to DSL service

If you receive high speed internet through your telephone line (commonly referred to as DSL), and
you are experiencing interference during telephone conversations and/or your caller ID features are
not functioning properly, install a DSL filter to the telephone line between the telephone base and
the telephone wall jack. Contact your DSL provider for a DSL filter.

Basic operation

DSL filter (for
DSL users)

To single telephone jack (RJ11C)

Telephone line cord

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Telephone settings
Handset layout

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Earpiece
/ (directory/volume)
(speakerphone)
/FLASH
Dialing keys (0-9, *, #)
REDIAL/PAUSE
Microphone
Handset display
MENU/SELECT
CID/ (caller ID/volume)
OFF/CLEAR
MUTE
REMOVE

1
8

2
3
4

9
10
11

5
6
7

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12
13

Basic operation
Telephone settings

Telephone settings
Telephone base layout
1. CHARGE light
2. IN USE light
3.
/REPEAT
4. Message window
5. FIND HANDSET
6. Speaker
7. VOICEMAIL light
1
8. X/DELETE
2
3
9. VOLUME +/4
10. /SKIP
11. ANS ON/OFF
5

(answer on/off)
12. Microphone
13. NO. OF RINGS
14. ANNC (announcement)
15. /PLAY/STOP

6
7
8
9
10
11

12 13 14 15

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Telephone settings
Date and time

• When entering
the date or time, if
the digit is single,
a zero must be
entered first (i.e.
if the time is 6:08,
you must enter
zero, six, zero,
eight).
• The ring melody
for the telephone
base is set
separately from
the handset ring
melody. See
page 28 to set the
telephone base
melody.

Press MENU/SELECT to display menu when in idle mode.
Press
or
to reach Date/Time. Press MENU/SELECT.
Use the keypad to set the year. Press MENU/SELECT.
Use the keypad to set the date. Press MENU/SELECT.
Use the keypad to set the time. Press
or
to select a.m. or p.m.
Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep
(if Key TONE is on).

•
•
•
•
•

YEAR

20\7

DATE

\1/01

TIME

\2:12AM

Ring melody

There are ten handset ringer melodies to choose from.
• Press MENU/SELECT to display menu when in idle mode.
• Press
or
to reach Setup HS. Press MENU/SELECT.
• Press
or
to reach Ring melody. Press MENU/SELECT, a
checkmark is shown next to the current ring melody.
• Press
or
to scroll through the choices and a sample of each
ring melody will be played. Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep
(if Key tone is on).

RING MELODY
Ring volume

Melody 1
Melody 2

Stored

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Ring volume

The handset ringer volume can be adjusted from five levels.
• Press MENU/SELECT to display menu when in idle mode.
• Press
or
to reach Setup HS. Press MENU/SELECT.
• Press
or
to reach Ring volume. Press MENU/SELECT.
• Press
or
to scroll through the choices and a sample of each ring
volume will be played. Press MENU/SELECT to confirm.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key tone is on).

• The handset will
not ring when the
ringer volume is at
the lowest setting.
A ringer off icon
will be displayed.

Tones
Handset name

Battery low tone

The handset will beep to alert you when the battery level is low. If you
wish to change this setting:
• Press MENU/SELECT to display the menu when in idle mode.
• Press
or
to reach Setup HS. Press MENU/SELECT.
• Press
or
to reach Tones. Press MENU/SELECT.
• Press
or
to reach Battery low. Press MENU/SELECT.
• A checkmark is shown next to the current selection. Press
or
to choose On or Off. Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key tone is on).

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Battery low
Out of Range

On
Off

• While the
telephone is
ringing, you
can temporarily
silence the ringer
by pressing
OFF/CLEAR or
MUTE. The ringer
off icon
will
be displayed. The
next call will ring
normally.
• The volume of
the telephone
base ringer is set
separately from
the handset ringer.
See page 28 to set
the telephone base
ringer volume.

Basic operation
Telephone settings

Telephone settings

Telephone settings
Out of range tone

• Press OFF/CLEAR
at anytime to
return to previous
screen.
• Press and hold
OFF/CLEAR at
anytime to exit the
menu.

The handset will beep during a conversation when it is out of range from
the telephone base. This tone is preset to On.
• Press MENU/SELECT to display the menu when in idle mode.
• Press
or
to reach Setup HS. Press MENU/SELECT.
• Press
or
to reach Tones. Press MENU/SELECT.
• Press
or
to reach Out of Range. Press MENU/SELECT.
• A checkmark is shown next to the current selection. Press
or
to choose On or Off. Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key tone is on).

Out of Range
KEY BEEPS

On
Off

Key tone

The handset is preset to beep whenever any button is pressed. If you
wish to change this setting:
• Press MENU/SELECT to display the menu when in idle mode.
• Press
or
to reach Setup HS. Press MENU/SELECT.
• Press
or
to reach Tones. Press MENU/SELECT.
• Press
or
to reach Key beeps. Press MENU/SELECT.
• A checkmark is shown next to the current selection. Press
or
to
select On or Off. Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key tone is on).

Tones
Handset name

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Edit handset name

Press MENU/SELECT to display the menu when in idle mode.
Press
or
to reach Setup HS. Press MENU/SELECT.
Press
or
to reach Handset Name. Press MENU/SELECT.
Press REMOVE to backspace and erase characters.
Use the keypad to enter characters (see the chart on page 17). Press
MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep
(if Key tone is on).

•
•
•
•
•

Handset name
Language

ENTER NAME
HANDSET\
a

• Your handset
name can be up
to 14 characters.
• Only handset
display screens
are affected by
the language
setting.

Language

To change the language for all screen displays:
• Press MENU/SELECT to display menu when in idle mode.
• Press
or
to reach Setup HS. Press MENU/SELECT.
• Press
or
to reach Language. Press MENU/SELECT.
• A checkmark is shown next to the current selection. Press
or
to choose the desired language. Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key tone is on).

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Language
Reset

Basic operation
Telephone settings

Telephone settings

Telephone settings
Dial type

• The clear voicemail
feature only turns
off the displayed
NEW VOICEMAIL
message and
VOICEMAIL light
on the telephone
base. It does not
delete your voicemail
message(s). Use
this feature when the
telephone indicates
there is voicemail
when you have none
or you have accessed
your voicemail from a
remote location (while
away from home). If
there is actually a new
voicemail message,
your local telephone
company will continue
to send a signal
which will cause the
NEW VOICEMAIL
message in the
handset and the
telephone base
VOICEMAIL light to
flash.

The dial type is preset to touch tone. If you have pulse (rotary) service,
the dial type must be changed.
• Press MENU/SELECT to display menu when in idle mode.
• Press
or
to reach Setup BS. Press MENU/SELECT.
• Press
or
to reach Dial type. Press MENU/SELECT.
• A checkmark is shown next to the current selection. Press
or
to choose between tone and Pulse. Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key TONE is on).

Dial TYPE
Clr VoiceMail

TONE
Pulse

Clear voicemail

If you subscribe to voicemail services provided by your local telephone
company, NEW VOICEMAIL will appear on the handset display and
the VOICEMAIL light on the telephone base will flash when you have
a new voicemail message. This feature allows you to turn off these
indicators.
• Press MENU/SELECT to display the menu when in idle mode.
• Press
or
to reach Setup BS. Press MENU/SELECT.
• Press
or
to reach Clr VoiceMail. Press MENU/SELECT.
• The screen displays Indicator off? Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key TONE is on).

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Clr VoiceMail
Reset

Indicator off?

Reset to default settings

The handset and the telephone base can be individually reset to their
default settings by selecting RESET in the SETUP HS or SETUP BS
menus respectively.
• Press MENU/SELECT to display menu when in idle mode.
• Press
or
to reach Setup HS or Setup BS. Press
MENU/SELECT.
• Press
or
to reach Reset. Press MENU/SELECT.
• The screen displays Reset? Press MENU/SELECT to confirm or
OFF/CLEAR to exit to previous menu.
• If selection is confirmed, the screen displays Stored and you’ll
hear a confirmation beep (if Key tone is on).

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Reset
RING MELODY

Reset?

• Once the default
settings are
reset, all the
previously saved
settings cannot be
retrieved.

Basic operation
Telephone settings

Telephone settings

Basic operation
Make, answer and end calls
• Press
or to
adjust the listening
volume during a
conversation.

• Press
/FLASH or
, then use the keypad to dial a number.
-OR• Dial a number (press REMOVE to make corrections) and then press
/FLASH or
.
• Press
/FLASH or
to answer an incoming call.
• Press OFF/CLEAR or put the handset back in the telephone base to
end a call.
• The call timer will be activated during a call to show call duration.

Options while on calls
Speakerphone
• Press

to alternate between speakerphone and normal handset use.

Mute

• Press MUTE on the handset to silence the microphone during a
conversation. You can still hear the caller but the caller cannot hear you.
• The screen displays MUTE.
• Press MUTE again to resume conversation.

Call waiting

If you subscribe to call waiting service and you are on a call when a new call
comes in, you will hear a beep. The caller ID information will be displayed
if you subscribe to caller ID service from your local telephone company.
• Press
/FLASH on the handset to answer the incoming call and put
the current call on hold.
• Press
/FLASH at anytime to alternate between calls.

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PHONE

00:00:10
595-9511
MUTE

Basic operation
Find handset

• Press FIND HANDSET on the telephone base to locate the handset when
in idle mode. The handset will ring and Paging will flash on its screen.

PAGING

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Basic operation

• Press and hold
FIND HANDSET
to page the
handset while
listening to
messages.

• Press FIND HANDSET again or put the handset back to the telephone
base to stop the paging tone.

Advanced operation
Directory

The directory can store up to 50 entries. Each entry may consist of a
number up to 24 digits and a name up to 15 characters.
• The screen displays Empty if there are no records in the directory.
• The screen displays Full if the directory is full.

Review the directory

• Press
/ to enter the directory.
• Press
or
to browse and press OFF/CLEAR to exit.
-OR• Press MENU/SELECT to display menu when in idle mode.
• Press
or
to reach directory. Press MENU/SELECT.
• Press
or
to reach REVIEW. Press MENU/SELECT.
• Press
or
to browse and press OFF/CLEAR to exit.

Search the directory

Entries are sorted alphabetically and names beginning with numbers
are listed first.
An alphabetical search can be done after entering the directory. Enter
the first letter of the name using the chart on page 17. The first name
beginning with that letter will be displayed.
For example, press 5 (JKL) once to find Jenny, twice to find Kristen, or
three times to find Linda.
-ORYou can search the directory by pressing
or
on the handset.

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Empty

DIRECTORY
CALL LOG

REVIEW
STORE

VTECH
1-595-9511

Advanced operation
Character of chart

Use the keypad and the chart below to enter a name (up to 15 characters). Each press of a particular
key causes characters to be displayed in the following order:
Number key

Characters by number of key presses
2

(

)

Uppercase/lowercase
,
#
,

Advanced operation

1
space

• Press * repeatedly
to alternate
between upper
and lower case
when entering
characters.

• Press REMOVE to backspace and erase a single character.
• Press and hold REMOVE to delete the entire entry.
• Press and hold REDIAL/PAUSE to insert a dialing pause (P will be displayed) when entering a
telephone number.

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Advanced operation
Store a directory entry

• Press MENU/SELECT twice to enter the DIRECTORY.
• Press
or
to reach STORE and then press MENU/SELECT.
• The screen displays ENTER Number. Use the keypad to enter the
number and then press MENU/SELECT.
• The screen displays ENTER Name. Use the keypad to enter the
characters and then press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key tone is on).

Dial a directory entry

• Press
/ to enter the directory.
• Press
or
to scroll to the desired entry, or use the alphabetical
search to find it.
• Press
/FLASH or
to dial.
-OR• Press MENU/SELECT to display menu when in idle mode.
• Press
or
to reach directory. Press MENU/SELECT.
• Press
or
to reach REVIEW. Press MENU/SELECT.
• Press
or
to scroll to the desired entry, or use the alphabetical
search to find it.
• Press
/FLASH or
to dial.

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STORE
REVIEW

enter Number

ENTER NAME

STORED

Advanced operation
Edit a directory entry

Delete from the directory

• Press
/ or MENU/SELECT three times to enter the directory.
• Press
or
to scroll to the desired entry and then press MENU/
SELECT.
To delete one entry
• Press REMOVE.
• The screen displays Deleted and you’ll hear a confirmation beep (if
Key TONE is on).
To delete all entries
• Press and hold REMOVE.
• The screen displays Delete All? Press MENU/SELECT.
• The screen displays Deleted and you’ll hear a confirmation beep (if
Key TONE is on).

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enter Number

ENTER NAME

• Press OFF/CLEAR
to return to previous
screen. Press and
hold OFF/CLEAR
to exit the menu
if you do not want
to delete all the
entries.

Advanced operation

• Press
/ or MENU/SELECT three times to enter the directory.
• Press
or
to scroll to the desired entry or use the alphabetical
search to find the number. Press MENU/SELECT.
• The screen displays Enter number. Use REMOVE and the keypad
to edit the number and press MENU/SELECT.
• The screen displays ENTER NAME. Use REMOVE and the keypad to
edit the name and then press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
KEY TONE is on).

STORED

Deleted

Delete all?

Advanced operation
About caller ID

If you subscribe to caller ID service from your local telephone company, this feature displays the
name and telephone number of the caller before answering a call (even when you are on another
call). The caller ID features of this product will work only if you subscribe to caller ID service and
both you and the caller are in areas offering caller ID service, and if both telephone companies use
compatible equipment.
Contact your local telephone company if:
• you have both caller ID and call waiting, but as separate services (you may need combined service),
• you have only caller ID service, or only call waiting service,
• you do not subscribe to caller ID or call waiting services but wish to try them.
There may be fees for these services, and they may not be available in all areas.
This product can be used without subscribing to either caller ID or combined caller ID with call waiting
service, although the caller ID features of this product will not function.

www.vtechphones.com

Advanced operation
Call log

Review the call log

Press CID/ to enter the call log.
-ORPress MENU/SELECT. Press
or
to select Call log.
Press MENU/SELECT and then press
or
to browse the
entries.
• The name (if available), number, date and time of the incoming call
are displayed on the screen.

•

•
•

www.vtechphones.com

Johnny Fu
2-345-6789
NEW

05:27pm

11/23

Empty

• Due to regional
service
differences,
the caller ID
information
may not be
available for
every incoming
call. In addition,
the callers may
intentionally
block their name
and/or telephone
number.
• The time is
automatically set
and updated with
incoming caller ID
information if you
subscribe to this
service.

Advanced operation

The information of the caller will be displayed if you subscribe to caller
ID service from your local telephone company.
• The call log can store up to 50 entries.
• Entries are displayed in chronological order with the most recent entry
first.
• When the call log is full, the oldest entry will be deleted to make room
for new incoming call information.
• The screen displays Empty if there are no records in the call log.
• The screen displays New if there are new call log entries (missed and
unread calls).
• Duplicate or anonymous calls (no caller ID information) will be stored
in the call log.

Advanced operation
Dial a call log number

• While reviewing
the call log, press
# repeatedly to
display the other
dialing options.
The available
options are: (1
+ area code +
number, area code
+ number, 1 +
number, number
only). The various
dialing options are:
595-9511
1-595-9511
800-595-9511
1-800-595-9511

Press CID/ to enter the call log.
-ORPress MENU/SELECT. Press
or
to select Call log.
Press MENU/SELECT and then press
or
to scroll to the desired
entry.
• Press
/FLASH or
to dial.

•

•
•

Store a call log number

• Press CID/ to enter the call log.
-OR• Press MENU/SELECT. Press
or
to select Call log.
• Press MENU/SELECT and then press
or
to scroll to the desired
entry.
• Press MENU/SELECT and the screen displays ENTER NAME.
• Use the keypad to enter the name and then press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep (if
Key tone is on).

www.vtechphones.com

enter name
a

stored

Advanced operation
Delete from the call log

• Press CID/ to enter the call log.
-OR• Press MENU/SELECT. Press
or

Deleted

• Press OFF/CLEAR
to return to previous
screen. Press and
hold OFF/CLEAR
to exit the menu
if you do not want
to delete all the
entries.

to select Call log.

Advanced operation

To delete one entry
• Press
or
to scroll to the desired entry and then press REMOVE.
• The screen displays DELETED and you’ll hear a confirmation beep (if
Key TONE is on).
To delete all entries
• Press and hold REMOVE when in the Call log.
• The screen displays Delete All? Press MENU/SELECT.
• The screen displays Deleted and you’ll hear a confirmation beep (if
Key tone is on).

Delete all?

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Advanced operation
Redial

The redial list can store up to 10 of the most recently dialed numbers.
• When there are already 10 entries in the redial list, the oldest entry
will be deleted to make room for newly dialed numbers.
• The screen displays Empty if there is no record on the list.

Review redial

• Press REDIAL/PAUSE to enter the redial list.
• Press
or
to browse the entries.

Store a redial number to the directory

•
•
•
•
•

Press REDIAL/PAUSE to enter the redial list.
Press
or
to scroll to the desired entry. Press MENU/SELECT.
The screen displays enter Name.
Use the keypad to enter the name and then press MENU/SELECT.
The screen displays Stored and you’ll hear a confirmation beep (if
Key tone is on).

www.vtechphones.com

Advanced operation
Dial from redial

• Press REDIAL/PAUSE to enter the redial list.
• Press
or
to scroll to the desired entry.
• Press
/FLASH or
to dial.

Delete from redial

• Press REDIAL/PAUSE to enter the redial list.

To delete all entries
• Press and hold REMOVE.
• The screen displays Delete All? Press MENU/SELECT.
• The screen displays Deleted and you’ll hear a confirmation beep
(if Key TONE is on).

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Deleted

Advanced operation

To delete one entry
• Press
or
to scroll to the desired entry and then press REMOVE.
• The screen displays DELETED and you’ll hear a confirmation beep
(if KEY TONE is on).

• Press OFF/CLEAR
to return to
previous screen.
Press and hold
OFF/CLEAR to exit
the menu if you do
not want to delete
all the entries.

Delete all?

Answering system operation
Message capacity

The answering system can record up to 99 messages, depending on the length of each message.
The total maximum recording time is 15 minutes. Message will remain available for replay until they
are deleted.
X/DELETE

Press to delete current message playing.
When idle, press and hold to delete all
messages (page 31).

/REPEAT

/SKIP

Press to repeat a message
(page 31).

Press to skip to next
message (page 31).

Message window

Press to adjust volume
during playback (page 31).

/ /VOLUME+/Shows the status and
number of messages
(page 33).

/PLAY/STOP
Press to play or stop playing
messages (page 31).

ANS ON/OFF

Press to turn on or off the
answering system (page 27).

ANNC

Press to play or record the outgoing
announcement (page 30).

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Answering system operation
Activate the answering system

The ANS ON/OFF must be on (the button light will be on) in order for the
machine to answer calls and record messages. If the button light is off
then calls will not be answered.
To turn on/off the answering system, press ANS ON/OFF to choose
between on and off.
Use the volume control button on the telephone base to adjust the volume
at anytime during the setup procedure.

• When ANS ON/OFF
is turned off, your
telephone will ring
10 times before
answering and
prompting for the
remote access
code.

Advanced operation

Set number of rings

This feature allows you to select how many times the telephone rings before the answering system
answers. You can choose from two, four, six, eight rings or toll saver. When toll saver is activated, the
answering system answers after two rings when there are new messages, and after six rings when
there are no new messages.
• Press NO. OF RINGS when in idle mode and the system announces the current setting.
• The system announces “To change the setting, press number of rings again.”
• Press NO. OF RINGS repeatedly until the desired setting is announced. If you do not press the
ANNC button for about two seconds, the setting will be saved and there is a confirmation beep.

Set telephone base date and time

The answering system announces the day and time the message was received before playing each
message. Set the date and time before using the answering system so all messages are dated correctly.
Setting of handset date and time will simultaneously update the telephone base date and time.
The system will announce “Please set the handset clock” before message playback if you do not set
the date and time before using this system.

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Answering system operation
Set telephone base melody

• The ring melody
for the handset
is set separately
from the telephone
base ring melody.
See page 8 to set
the handset ringer
melody.
• The volume of the
handset ringer
is set separately
from the telephone
base ringer. See
page 9 to change
the handset ringer
volume.

There are six ring melodies to choose from.
• Press MENU/SELECT on handset to display menu when in idle
mode.
• Press
or
to reach Setup BS. Press MENU/SELECT.
• Press
or
to reach BS melody. Press MENU/SELECT and a
checkmark is shown next to the current melody.
• Press
or
to scroll through the choices and a sample of each
melody will be played at the telephone base.
• Press MENU/SELECT to confirm selection.
• The screen displays Stored and you’ll hear a confirmation beep
(if Key tone is on).

Set telephone base ringer volume
You can adjust the telephone base ringer volume to one of eight
different levels, or turn the telephone base ringer off.
• Press MENU/SELECT on the handset in idle mode.
• Press
or
to reach Setup BS. Press MENU/SELECT.
• Press
or
to reach bs ringer vol. Press MENU/SELECT.
• Press
or
to scroll through the choices and a sample of each
ring volume will be played at the telephone base.
• Press MENU/SELECT to confirm selection.
• The screen displays Stored and you’ll hear a confirmation beep
(if Key tone is on).

www.vtechphones.com

Setup BS
Date/Time

BS Melody
BS RINGER VOL

Melody 1
Melody 2

Answering system operation
Personal identification number (PIN)

Change ITAD PIN

Dial type

Enter PIN

Advanced operation

A four-digit security code is required for remote access to the answering
system from any touch tone telephone. The factory default code is 0000.
To change the PIN on your telephone:
• Press MENU/SELECT on the handset in idle mode.
• Press
or
to reach Setup BS. Press MENU/SELECT.
• Press
or
to reach CHANGE ITAD PIN. Press MENU/SELECT.
• The screen displays Enter PIN.
• Enter the PIN (default 0000) and press MENU/SELECT.
• The screen displays New PIN.
• Enter the desired PIN and press MENU/SELECT.
• The screen displays Repeat PIN.
• Enter the new PIN again and press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep
(if KEY TONE is on).
• If a wrong PIN is entered, the screen displays WRONG PIN, retry
after two seconds.

Enter PIN
****

NEW PIN

repeat PIN

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Answering system operation
Outgoing announcements
• The
announcement
can be up to 90
seconds in length.
• When your
own recorded
announcement
is deleted, calls
will be answered
with the preset
announcement.

An outgoing announcement is the message callers hear when calls are
answered by the answering system.
The telephone is preset with an announcement that answers calls with
“Hello, please leave a message after the tone.” You can use this default
announcement, or replace it with your own.

Play the announcement

• Press ANNC in idle mode. The system announces “Announcement, press
PLAY or press ANNC again to record a new announcement.”
• Press /PLAY/STOP and the announcement will be played.

Record your own announcement

• Press ANNC in idle mode, and the system announces “Announcement,
press PLAY or press ANNC again to record a new announcement.”
• Press ANNC again and the system announces “Record after the tone,
press stop when you are done.”
• After the tone, speak towards the microphone at the bottom front of the
telephone base from about nine inches away.
• Press /PLAY/STOP when finished.
• The answering system will automatically playback the newly recorded
announcement. Press /PLAY/STOP to stop the playback at any time.

Delete your announcement

• Press ANNC in idle mode, and the system announces “Announcement,
press PLAY or press ANNC again to record a new announcement.”
• Press
/PLAY/STOP and then press DELETE when the system
is playing the outgoing announcement. The system announces
“Announcement deleted.”

www.vtechphones.com

Answering system operation
Message playback

• Press /PLAY/STOP to listen to messages. Press /PLAY/STOP
again to stop playback.
• If there are new messages, the system will announce the number of
new and old messages then play the new messages (oldest first). If
there are no new messages, the system will announce the number of
old messages and playback all messages (oldest first).
• Before each message is played, the day and time it was received will
be announced.

•
•
•
•

Press / /VOLUME to adjust the speaker volume.
Press /SKIP to skip to the next message.
Press /REPEAT to repeat the message currently playing.
Press X/DELETE to delete the current message. The system will
advance to the next message.

Delete all messages

• Press and hold X/DELETE when in idle mode.
• The system announces “All old messages deleted.”

www.vtechphones.com

Advanced operation

Options during playback

• Messages can
only be deleted
after they are
played.
• If volume on
the telephone
base is set to 0,
call screening
is off, i.e. you
cannot hear the
message left by
the caller during
the recording
process.

Answering system operation
Remote access
• During remote
access, if no key
is pressed within
eight seconds,
the remote
access call is
automatically
disconnected.

You can access many features of your answering system remotely from any touch tone telephone.
A four-digit security code is required to access the system and the factory default code is 0000; see
page 29 if you wish to change it. To enter remote access:
• Dial your telephone number from any touch tone telephone.
• When the system answers and plays the outgoing announcement, press * to prompt for PIN. The
system announces “Please enter your remote access code.”
• After entering the remote access code, the system will play any new messages and then play the
menu of commands.

Remote access commands:

To end the call

To play all messages

To play new messages

To delete the message

To delete all old messages

To repeat the previous message

To stop playing the message

To skip the message

To turn the answering system on

To turn the answering system off

To repeat help

www.vtechphones.com

Answering system operation
Message window displays
The message counter usually displays the total number of incoming messages.
See the list below for explanations of other displays in this window.
0
0 (flashing)

No messages.
The clock needs to be set.

1-99

Total number of old message(s) recorded.

1-99 (flashing)

Total number of message(s) recorded, at least one is new.
Memory is full with total number of messages recorded.

1-90 (counting)

Elapsed time while recording an announcement.

1-99

Current message number during message playback.

0-8

Current volume level while adjusting.

02, 04, 06, 08, tS

Current number of rings while setting.

System is answering a call.

-- (flashing)

System is being setup or initialized, or being accessed remotely.

www.vtechphones.com

Advanced operation

1-99 & F (alternating)

Handset and telephone base indicators
Handset light
• On when the handset speakerphone is in use.

Telephone base lights
IN USE

• Flashes when there is an incoming call.
• On when the handset is in use.

VOICEMAIL

• Flashes when there is a new network message (a subscription service
from your local telephone company).

CHARGE

• On when the handset is in the telephone base.

ANS ON/OFF

• On when the answering system is on.

Handset icons
• Ringer off.

(Battery indicator)

• Cycles (low, medium, and full) when handset battery is charging.

www.vtechphones.com

Handset display screen messages
Display:

When:

CALL

There is an incoming call.

CONNECTING...

The cordless handset is searching for the telephone base.

EMPTY

There are no entries in the call log, directory, or redial list.

ENDED

You have just ended a call.

FULL

The directory is full.

MUTE

The microphone is muted temporarily during a conversation.

NEW

There are un-reviewed calls in the call log.

NEW VOICEMAIL

There is new voicemail message.

NOT AVAILABLE

Access is denied when there is no line or the handset is out of range
from the telephone base.

NO LINE

There is no telephone line connected.

Appendix

www.vtechphones.com

Handset display screen messages
Display:
PAGING

When:
The handset locator has been activated or the handset is being
paged.

PHONE

The handset is in use.

WARNING
CHECK BATTERY!

The battery is not installed or not installed properly in the handset.
-ORThe battery needs to be replaced.
-ORAn incorrect battery has been installed by mistake. Use only the
supplied VTech battery, or equivalent.

Call log display screen messages
Display:

When:

PRIVATE NAME

The caller is blocking name information.

PRIVATE NUMBER

The caller is blocking telephone number information.

PRIVATE CALLER

The caller is blocking name and number information.

UNKNOWN NAME

This caller’s name is unavailable.

UNKNOWN NUMBER

This caller’s number is unavailable.

UNKNOWN CALLER

No call information is available about this caller.

LONG DISTANCE or
L (before caller’s number)

This is a long distance call.

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Battery

After the battery is fully charged for 16 hours, you can expect the following performance:
Operation

Operating time

While in use (talking)

10 hours

While not in use (standby*)

100 hours

*Handset is off the telephone base but not in use.

The battery needs charging when:
• A new battery is installed in the handset.
• Battery indicator on screen is empty.
CAUTION:
1. Use only the supplied battery (part number 89-1326-00-00) or equivalent. To order a replacement, visit our website at
www.vtechphones.com or call 1 (800) 595-9511. In Canada go to visit www.vtechcanada.com or dial 1 (800) 267-7377.
2. Do not dispose of the battery in a fire. Check with local waste management codes for special disposal instructions.
3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or
skin. The electrolyte may be toxic if swallowed.
4. Exercise care in handling batteries in order not to create a short circuit by letting them come into contact with conductive
materials such as rings, bracelets, and keys. The battery and/or conductor may overheat and cause burns.
5. Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and
limitations specified in this manual.

www.vtechphones.com

Appendix

WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.

Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).
5. Do not place this product on an unstable surface such as a table, shelf or stand. This product may fall, causing serious damage.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be
blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should
not be placed in an area where proper ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your
dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
9. Never push objects of any kind into this product through slots in the telephone base or handset as they may touch dangerous voltage points or create a short circuit that could
result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other
than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:

A. When the power supply cord or plug is damaged or frayed.

B. If liquid has been spilled onto the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions, as improper

adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.

E. If the product has been dropped and the telephone base and/or handset has been damaged.

F. If the product exhibits a distinct change in performance.
13. The power unit is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling,
under-the-table or cabinet outlet.
14. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
16. Only put the handset of your telephone next to your ear when it is in normal talk mode.
CAUTION: Use only the power adapter provided with this product. To purchase, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada go to
www.vtechcanada.com or dial 1 (800) 267-7377.

SAVE THESE INSTRUCTIONS
38

www.vtechphones.com

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.
vtechphones.com, or call 1 (800) 595-9511; in Canada go to www.vtechcanada.com or dial 1 (800) 267-7377.

Problem

Suggestion

My telephone does not
work at all.

• Make sure the battery is installed and charged correctly (page 2). For optimum daily
performance, return the cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and telephone base to synchronize.
• Charge the battery in the cordless handset for at least 16 hours.
• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
a new battery.
• Disconnect the telephone base from the jack and plug in a working telephone. If this telephone
does not work, the problem is probably in the wiring or the local service. Call the local telephone
company.

Low Battery is
displayed on screen.

• Place the handset in the telephone base for recharging.
• Remove and re-install the battery and use it normally until fully discharged, then recharge the
handset on the telephone base for 16 hours.
• If the above measures do not correct the problem, the battery may need to be replaced.

Appendix

www.vtechphones.com

Troubleshooting
Problem

Suggestion

The battery does not
charge in the handset
or the handset battery
does not accept
charge.

• Make sure the handset is placed in the telephone base correctly. The CHARGE light on the
telephone base should be on.
• Remove the battery from the handset and then re-install it in the handset. Put the handset
back to the telephone base and charge for 16 hours.
• If the cordless handset is in the telephone base but the CHARGE light is not on, see The
charge light is off in this section.
• It may be necessary to purchase a new battery. Please see the Battery section of this user’s
manual (page 37).
• The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
(page 50) for further instruction.

The CHARGE light is
off.

• Clean the charging contacts on the cordless handset(s) and telephone base each month using
a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are plugged in correctly and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
• The telephone might be malfunctioning. Please see to the Warranty section of this user’s
manual (page 50) for further instruction.

www.vtechphones.com

Troubleshooting
Problem

Suggestion

There is no dial tone.

•
•
•
•

First, try all the above suggestions.
Move the cordless handset closer to the telephone base. It might be out of range.
The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
Disconnect the telephone base from the telephone jack and connect a different telephone. If
there is no dial tone on the other telephone either, the problem is in your wiring or local service.
Contact your local telephone company.

My handset displays • Move the handset closer to the telephone base. You might have moved out of range.
CONNECTING...

Appendix

www.vtechphones.com

Troubleshooting
Problem

Suggestion

The telephone does
not ring when there is
an incoming call.

• Make sure the ringer is on (see page 9 for handset and page 27 for telephone base).
• Make sure the telephone line cord and power adapter are plugged in properly (see page 3).
• The cordless handset may be too far from the telephone base. Move it closer to the telephone
base.
• There may be too many extension telephones on the telephone line to allow all of them to ring
simultaneously. Try unplugging some of them.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
• Test a working telephone at the telephone jack. If another telephone has the same problem, the
problem is in the telephone jack. Contact your local telephone company (charges may apply).
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Remove and re-insert the battery and place the cordless handset in the telephone base.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute
for this to take place.

www.vtechphones.com

Troubleshooting
Problem

Suggestion

I cannot dial out.

• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second
or two to synchronize with the telephone base before producing a dial tone. Wait an extra
second before dialing.
• Make sure the telephone is set to the correct dial type (pulse dial or tone dial) for the service in
your area. See Dial type section on page 12 to set the dial type.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact your local telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio, or other appliances may cause
the telephone not to dial out properly. If you cannot eliminate the background noise, first try
muting the cordless handset before dialing, or dialing from another room in your home with
less background noise.

Appendix

www.vtechphones.com

Troubleshooting
Problem

Suggestion

There is noise
or interference
during a telephone
conversation.

• The handset may be out of range. Move it closer to the telephone base.
• Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference. Try moving the appliance or telephone base to another outlet.
• Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible fro+m the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless
telephones.
• Microwave ovens operate on the same frequency as your telephone. It is normal to experience
static on your telephone while the microwave oven is operating. Do not install this telephone
in the same outlet or near a microwave oven.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this solves the problem, re-locate your
telephone or modem farther apart from each other, or use a different surge protector.
• The layout of your home or office might be limiting the operating range. Try moving the telephone
base to another location, preferably a higher location for better reception.
• Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls
are still not clear, the problem is probably in the wiring or local service. Contact the local
telephone company (charges may apply).
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack
that has a telephone connected to it. Contact your DSL service provider for filter information.

My calls cut in and out
when I am using the
cordless handset.

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Troubleshooting
Problem

Suggestion

I hear other calls when
using the telephone.

• Disconnect the telephone base from the telephone jack. Plug in a different telephone. If there are
still other calls, the problem is probably in the wiring or local service. Call your local telephone
company.

I hear noise in the
cordless handset, and
none of the keys or
buttons work.

• Make sure the telephone line cord is plugged in securely.

My caller ID features are
not working properly

• Caller ID is a subscription service. You must subscribe to this service from your local telephone
company for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.

Appendix

www.vtechphones.com

Troubleshooting
Problem

Suggestion

The system does
not receive caller ID
or the system does
not display caller ID
during call waiting.

• Make sure you subscribe to caller ID with call waiting features provided by the local telephone
company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.

The answering system
does not answer after
the correct number of
rings.

• Make sure the answering system is on. When the answering system is on, the red light on the
ANSWER ON/OFF key should be lit.
• If toll saver is activated, the number of rings changes to two when there are new messages
waiting (page 27).
• If the memory is full or if the answering system is off, the system will answer after ten rings.
• In some cases, the answering system will be affected by the ringing system used by the local
telephone company.

The announcement
message is not clear.

• When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base.
• Make sure there is no background noise (television, music, traffic, etc.) when recording.

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Troubleshooting
Problem

Suggestion

The answering system
does not record
messages.

• Make sure the answering system is on.

The messages on the
answering system are
incomplete.

• If a caller leaves a very long message, part of it may be lost when the system disconnects the
call after four minutes.
• If the caller pauses for more than five consecutive seconds, the system stops recording and
disconnects the call.
• If the memory on the system becomes full during a message, the system stops recording and
disconnects the call.
• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

The messages on
the system are very
difficult to hear.

• Press

The answering system
does not respond to
remote commands.

• Make sure your remote access code is correct (page 32).
• Make sure you are calling from a touch-tone telephone. When dialing a number, there should
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
• The answering system may not detect the remote access code when the announcement is
playing. Wait until the announcement is over before entering the code.
• There may be interference on the telephone line you are using. Press the keypad keys firmly
when dialing.

/VOLUME on the telephone base to increase the speaker volume.

Appendix

www.vtechphones.com

Troubleshooting
Problem

Suggestion

My cordless handset
beeps and is not
performing normally.

• Make sure the power cord is securely plugged into the telephone base. Plug the unit into a
different working electrical outlet not controlled by a wall switch.
• Move the cordless handset closer to the telephone base. It may be out of range.
• Reset the telephone base by unplugging the unit’s electrical power. Wait for 15 seconds and
plug it back in again. Allow up to one minute for the cordless handset and the telephone base
to synchronize.
• Other electronic products can cause interference to your cordless telephone. Try installing
your telephone as far away from these electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones.

Common cure for
electronic equipment

• If the unit is not responding normally, try putting the cordless handset in the telephone base.
If it does not seem to respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Re-install the battery and place the cordless handset into the telephone base.
• Wait for the cordless handset to synchronize its connection with the telephone base. Allow up
to one minute for this to take place.

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Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can
communicate over only a certain distance ----which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.
When the handset is out of range, the handset will display CONNECTING. The user can access the handset directory, and certain parts of the menu system, i.e.
handset setting, but not the time setting and telephone base setting. Not available will be displayed if access is denied.
/FLASH. Move closer to the
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press
telephone base, then press
/FLASH to answer the call.
If the handset moves out of range during a telephone conversation, there might be interference.
To improve reception, move closer to the telephone base.

Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a
sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap.
Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT
RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.

Appendix

www.vtechphones.com

About cordless telephones
•
•
•
•
•

Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and
the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within
range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Electrical Power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled
by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.
Potential TV Interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent
such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless
telephone farther away from the TV or VCR will often reduce or eliminate the interference.
Rechargeable Batteries: This product contains either Nickel-Cadmium or Nickel-Metal Hydride rechargeable batteries. Exercise care in handling batteries in
order not to create a short circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe
proper polarity between the battery and the battery charger.
Nickel-Metal Hydride Rechargeable Batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if
burned or punctured, they could release caustic material which could cause injury.

Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided
in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used
normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the
United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If
we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of
the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy.
VTech will return repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under
the terms of this limited warranty, this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days from the date the repaired
or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect,
inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or

www.vtechphones.com

Warranty
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes
(including but not limited to Products used for rental purposes); or
7. Product returned without valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1 (800) 595-9511; In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service,
please review the user’s manual - a check of the Product controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges
incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty to you, transportation,
delivery or handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty,
or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further
repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product.
VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other
express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary
use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost
profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use
of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.

www.vtechphones.com

Appendix

Please retain your original sales receipt as proof of purchase.

FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
•
•
•

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely
held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a
distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Privacy of communications may not be ensured when using this telephone.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The
label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to
your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements
adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also
compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called.
The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas,
the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only
be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

www.vtechphones.com

FCC, ACTA and IC regulations
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is
required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct
the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes
are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or
test emergency numbers, please:
• Remain on the line and briefly explain the reason for the call before hanging up.
• Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This equipment complies with regulations RSS-213 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to
a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.
This Class B digital apparatus complies with Canadian ICES-003.

Appendix

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The RBRC® seal

The RBRC ® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an
industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the
United States and Canada.

The RBRC ® program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or municipal
waste, which may be illegal in your area.

VTech’s participation in RBRC ® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC ® program
or at authorized VTech product service centers. Please call 1-800-8-BATTERYTM for information on Ni-MH battery recycling and
disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment
and conserving natural resources.

RBRC ® is a registered trademark of Rechargeable Battery Recycling Corporation.

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Technical specifications
Frequency control

Crystal controlled
PLL synthesizer

Transmit frequency

Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448MHz

Channels

Nominal effective range

Maximum power allowed by FCC and IC. Actual operating range may vary according
to environmental conditions at the time of use.

Size

Handset: 170.9mm X 48.1mm X 25.8mm
Telephone base: 179.8mm X 123.8mm X 95.0mm

Weight

Handset: 131.0 grams (including battery)
Telephone base: 296.8 grams

Power requirements

Handset: 2.4V DC 600mAh NiMH battery
Telephone base: 6V DC @ 600mA

Memory

Handset directory: 50 memory locations; up to 24 digits and 15 characters
Handset call log: 50 memory locations; up to 20 digits and 15 characters

Appendix

www.vtechphones.com

Index
A
About cordless telephones 50
Activate the answering system 27
Advanced operation 16
Answering system operation 26
B
Basic operation 14
Battery 9, 37
C
Caller ID 20
Call log 21, 36
Call waiting 14
Chart of characters 17
Clear voicemail 12
D
Date and time 8
Delete all messages 31
Delete from redial 25
Delete from the call log 23
Delete from the directory 19
Delete your announcement 30
Desk/table bracket installation 4
Dial a call log number 22
Dial a directory entry 18

Dial from redial 25
Dial type 4, 12
Directory 16
DSL filter 5
E
Edit a directory entry 19
Edit handset name 11
F
FCC, ACTA and IC regulations 52
Find Handset 15
H
Handset and telephone base indicators 34
Handset display screen messages 35
Handset icons 34
Handset layout 6
Handset light 34
I
Important safety instructions 38
Index 56
Installation 1
Install handset battery 2

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K
Key tone 10
L
Language 11
M
Maintenance 49
Make, answer and end calls 14
Message capacity 26
Message playback 31
Message window displays 33
Mute 14
O
Operating range 49
Options during playback 31
Options while on calls 14
Outgoing announcements 30
Out of range tone 10
P
Parts checklist 1
Personal identification number
(PIN) 29
Play the announcement 30

R
Record your own announcement 30
Redial 24
Remote access 32
Reset to default settings 13
Review redial 24
Review the call log 21
Review the directory 16
Ring melody 8
Ring volume 9

Telephone base lights 34
Telephone settings 6
The RBRC ® seal 54
Troubleshooting 39
V
Volume

9, 28

W
Warranty 50

S
Search the directory 16
Set number of rings 27
Set telephone base date and time 27
Set telephone base melody 28
Set telephone base ringer volume 28
Speakerphone 14
Store an entry in the directory 18
Store a number from redial to the directory 24
Store a call log number 22
T
Technical specifications 55
Telephone base 3, 7

www.vtechphones.com

VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada, Ltd., Richmond, B.C.
Copyright ©2006 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.

91-001156-030-100

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