WHIRLPOOL Water Softener Manual L0412376

User Manual: WHIRLPOOL WHIRLPOOL Water softener Manual WHIRLPOOL Water softener Owner's Manual, WHIRLPOOL Water softener installation guides

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Model WHES20
Model WHES30
How to install, operate and
maintain your Demand
Controlled Water Softener

Do not return water softener to store
If you have questions or concerns when
installing, operating or maintaining your
softener, call our toll free number:

1-866-986-3223
Monday - Friday, 8 am - 9 pm EST

7262954 (Rev. D 9/22/04)
Product No. 8562921

Table of Contents
Water Softener Safety ..........................................................................
Before You Start ...............................................................................
Inspect Shipment ..............................................................................
Water Softener Dimensions
.....................................................................
Water Conditioning Information ..................................................................
Water Conditioning .........................................................................
How A Water Softener Works ....................................................................
Softening Cycle ............................................................................
Regeneration Cycle .........................................................................
Installation Requirements .......................................................................
Tools and Parts Needed .....................................................................
Location Requirements ......................................................................
Air Gap Requirements
......................................................................
Valve Drain Requirements ...................................................................
Planning Installation ............................................................................
Inlet - Outlet Plumbing Options ..............................................................
Installation ....................................................................................
Turn Off Water Supply .......................................................................
Install Brine Tank Overflow Elbow .............................................................
Move the Water Softener into Place ...........................................................
Assemble Inlet and Outlet Plumbing ..........................................................
Connect Inlet and Outlet Plumbing ...........................................................
Install Valve Drain Hose .....................................................................
Install Salt Storage Tank Overflow Hose .......................................................
Test for Leaks ..............................................................................
Add Water and Salt to the Salt Storage Tank ...................................................
Sanitize the Softener/Sanitize After Service ....................................................
Plug in Water Softener ......................................................................
Program the Water Softener - Model WriES20 ....................................................
Set Time of Day ............................................................................
Set Water Hardness Number .................................................................
Set Recharge (Regeneration) Time ...........................................................
Start a Recharge ...........................................................................
Program the Water Softener - Model WriES30 ....................................................
Set Time of Day ............................................................................
Set Water Hardness Number .................................................................
Set Recharge (Regeneration) Time ...........................................................
Start a Recharge ...........................................................................
Customizing Features / Options-Model
WriES20 ..................................................
Recharge ..................................................................................
Recharge Tonight ...........................................................................
"Power-Outage
Memory" . .................................................................
Salt Efficiency ..............................................................................
Customizing Features / Options-Model
WriES30 ..................................................
Recharge ..................................................................................
Recharge Scheduled / Tonight ...............................................................
Set Salt Level ..............................................................................
Electronic Control / "Power-Outage
Memory" . ................................................
Water Flow Indicator ........................................................................
Salt Efficiency ..............................................................................
Clean / Clear Water Iron Removal ............................................................
Clean Feature Minutes ......................................................................
Maximum Days Between Regenerations .......................................................
12 or 24 Hour Clock ........................................................................
Routine Maintenance ...........................................................................
Refilling With Salt ...........................................................................
Breaking A Salt Bridge ......................................................................
Cleaning the Nozzle and Venturi ..............................................................

3
3
4
5
6
6
6
6
6
8
8
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24
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24
25
25
26
26
27
27
27
28

Troubleshooting
Guide .........................................................................
AutomaticElectronicDiagnostics.............................................................
ManualAdvanceDiagnostics-Model
WriES20.................................................
ManualAdvanceRegeneration
Check-ModelWriES20.........................................
ManualAdvanceDiagnostics-Model
WriES30.................................................
ManualAdvanceRegeneration
Check-ModelWriES30.........................................
WiringSchematic..............................................................................
Warranty......................................................................................
SoftenerComponents..........................................................................

29
30
30
31
32
33
35
35
36

Water Softener Safety
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all
safety messages.

This symbol alerts you to potential hazards that can kill or hurt you and others.
All
follow the safety alert symbol and either the word "DANGER"
Thissafety
is themessages
safety alertwillsymbol.
"WARNING." These words mean:

You can be killed or seriously injured if you don't
immediately follow instructions.
You can be killed or seriously injured if you don't
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you
what can happen if the instructions are not followed.

For installations in the Commonwealth of Massachusetts:
Installation by a licensed plumber is required. Plumbing code 248-CMR
of Massachusetts must be used fi_r installation.

of the Commonwealth

For installations in the state of California:
You must turn the Salt Efficiency Feature setting to ON. This may initiate more frequent recharges, however, it will operate at 4,000 grains per pound of salt or higher. To turn on the Salt
Efficiency Feature, tk_llow the instructions in the "Salt Efficiency" section of this manual.

Before You Start
See "Location Requirements"
Follow the installation
warranty.)

section before installing water softener.

instructions carefully. (Failure to install the water softener properly voids the

Betk_re you begin installation, read this entire manual. Then, obtain all the materials
need to make the installation.
Check local plumbing and electrical
Use only lead-tree

and tools you will

codes.

solder and flux for all sweat-solder

connections,

as required by federal codes.

Use care when handling the water softener. Do not turn upside down, drop, or set on sharp protrusions.
Avoid installing in direct sunlight.
non-metallic parts.

Excessive

sun heat may cause distortion

or other damage

Thewatersoftener
requiresa minimumwaterflowof 3 gallonsperminuteattheinlet.Maximum
allowable
inletwaterpressure
is 125psi.If daytimepressure
is over80psi,nighttimepressure
may
exceed
themaximum.
Useapressure
reducing
valveif necessary.
(Addingapressure
reducing
valve
mayreducetheflow.)If yourhomeisequipped
with abackflowpreventer,
anexpansion
tankmust
beinstalledinaccordance
withlocalcodesandlaws.
Thewatersoftenerworkson 24 volt-60hz electricalpoweronly,suppliedby a directplug-in
trans*k_rmer
(included).
Besuretousetheincluded
transformer
andplugit intoanominal120V,60
cyclehousehold
outletthatisproperlyprotected
by anovercurrent
devicesuchasacircuitbreakeror
fuse.If transformer
isreplaced,
useonlytheauthorized
service,ClassII, 24V10VAtrans*k_rmer.
Thissystem
isnotintended
tobeused*k_r
treating
waterthatismicrobiologically
unsafe
orofunknown
qualitywithoutadequate
disinfection
beforeor afterthesystem.

Inspect Shipment
The parts required to assemble and install the water softener are included with the water softener.
Copper tubes and ground
clamp

Single valve bypass

20 ft. green drain hose

O
Hose adaptor

Hose clamps

Clips

Washers

Installation

nuts

Grommet

Water hardness test strip

[

Thoroughly check the water softener *k_rpossible shipping damage
note any damage to the shipping carton.

and parts loss. Also inspect and

Remove and discard (or recycle) all packing materials. To avoid loss of small parts, we suggest you
keep the small parts in the parts bag until you are ready to use them.

Do not return the water softener to store.
If you have any questions,
or there are missing parts or damage,
1-866-986-3223,
Monday - Friday, 8 am - 9 pm EST.
Before you call please have your model number, date of purchase,
conditions and number of people living in your home.

please call

water

For future reference, enter the following information.
Model No. O O

Serial No. O O

Code O

Installation date

*Water hardness

gpg

0 on registration

**Iron content

decal (located under salt hole cover)

ppm

0 on shipping carton

A hardness test strip is provided with your water softener.
** Kits arc available at retail hardware stores for testing water hardness and iron content. Some retail
stores will also test your water for a fce.

Water Softener

Dimensions
,,,=_ 19"

t
18"
3-3/8"
_OUT

MODEL

NOMINAL

RESIN TANK SIZE

WHES20

8" DIA. X 35"

36-1/2"

35"

43-5/16"

WHES30

9" DIA. X 35"

36-1/2"

35"

43-5/16"

How a Water Softener Works
Softening

Cycle
When the water softener is providing soft water, it is called "service" or the "softening cycle". During
this cycle, hard water flows from the main water pipe in the household into the water softener. Inside
the resin tank is a bed made up of thousands of tiny, plastic resin beads. As hard water passes through
the bed, each bead attracts and holds the hardness minerals. Water without the hardness minerals (soft
water) flows from the water softener to the rest of the house.

Regeneration

Cycle
Eventually the beads become coated with calcium or magnesium ions. At this point, the water softener
needs to replenish the beads with sodium ions. This process is called "regeneration".
Regeneration occurs when the resin beads are washed with a strong salt water solution. The sodium
forces the calcium and magnesium ions to be released where they are then discharged as waste during
the regeneration cycle. The beads are then ready to once again to collect the hardness minerals
(calcium and magnesium) from the water. Regeneration consists of five cycles; brine fill, brining, brine
rinse, backwash and fast rinse. The total time of the regeneration cycle is approximately two hours.

Water Conditioning

Information

Water Conditioning
Water conditioning
Hardness

is the treatment of t2}ur general conditions.

These are:

Iron
Acidity
Sediments
1.

Hardness is a term to describe the presence of calcium and magnesium minerals in water. A
chemical analysis accurately measures the amount of minerals in grain weight. For example, one
gallon of water with 5 grains per gallon (gpg) hardness has dissolved minerals, that if solidified,
about equals the size of one ordinary aspirin tablet. One gallon of water, 25 gpg hard, has a mineral
content equal in size to 5 aspirin tablets. Water hardness varies greatly across the country. It
generally contains from 3 to 100 gpg.
Hardness minerals combine with soap to make a soap curd. The curd greatly reduces the cleaning
action of soap. Precipitated hardness minerals form a crust on cooking utensils, appliances, and
plumbing fixtures. Even the tastes of foods are affected. A water softener removes the hardness
minerals to eliminate these effects, and others.
IMPORTANT:
Water softeners using sodium chloride (salt) _2}rregeneration add sodium to the
water. Persons on sodium restricted diets should consider the added sodium as part of their overall
intake. Water softeners using potassium chloride (salt) for regeneration add sodium to the water.
Persons on potassium restricted diets should consider the added potassium as part of their overall
intake.

Factor into your diet the amount of sodium or potassium
hardness and consumption.

shown below, based on your water

Sodium Added to Waterfrom Cation Exchange Softening
Initial Water Hardness

Sodium added by Cation
Exchange Softening of Water*

Potassium added by Cation
Exchange Softening of Water**

Grains per Gallon

Milligrams Na+/qt.

Milligrams K+/qt.

7.5

12.75

62.9

74.8

88.4

102

115.6

127.5

112

190.4

150

255

225

382.5

300

510

*If your water supply is 15 grains hard and you drank 3 quarts of softened water you would
consume 335 milligrams of sodium. That is equivalent to eating 2-1/2 slices of white bread.
**One large banana, about 9 inches in length, has approximately
2_

600 milligrams of potassium.

Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affcct the taste
of t\_od, drinking water, and other beverages. Iron in water is measured in parts per million (ppm).
The total* ppm of iron, and type or types*, is determined by chemical analysis. Four different types
of iron in water are:
Ferrous (clear water),
Ferric (red water),
Bacterial and organically
Colloidal and inorganically

bound iron,
bound iron (fcrrous or ferric).

*Water may contain one or more of the four types of iron and any combination
is the sum of the contents.

of these. Total iron

Ferrous (clear water) iron is soluble and dissolves in water. This water softener will remove
moderate amounts of this type of iron (see specifications). Ferrous (clear water) iron is usually
detected by taking a sample of water in a clear bottle or glass. Immediately after taking, the sample
is clear. As the water sample stands, it gradually clouds and turns slightly yellow or brown as air
oxidizes the iron. This usually occurs in 15 to 30 minutes.
When using the softener to remove Ferrous (clear water) iron, add 5 grains to the hardness setting
for every t ppm of Ferrous (clear water) iron.

Ferric (red water), and bacterial and organically bound irons are insoluble. This water softener will
not remove ferric or bacterial iron. This iron is visible immediately when drawn from a faucet
because it has oxidized be*k_re reaching the home. It appears as small cloudy yellow, orange, or
reddish suspended particles. After the water stands for a period of time, the particles settle to the
bottom of the container. Generally these irons are removed from water by filtration. Chlorination
is also recommended tk_rbacterial iron.
Colloidal and inorganically bound iron is of ferric or fcrrous form that will not filter or exchange
out of water. This water softener will not remove colloidal iron. In some instances, treatment may
improve colloidal iron water. Colloidal iron water usually has a yellow appearance when drawn.
After standing for several hours, the color persists and the iron does not settle, but remains
suspended in the water.
Acidity or acid water is caused by carbon dioxide and hydrogen sulfide. This water softener will
not improve an acid condition in water. Acid water can be corrosive to plumbing, plumbing
fixtures, water heaters, and other water using appliances. In can also damage and cause premature
failure of seals, diaphragms, etc., in water handling equipment.

A chemical analysis is needed to measure the degree of acidity in water. This is called the pH of
water. Water testing below 6.9 pH is acidic. The lower the pH reading, the greater the acidity. A
neutralizer filter or a chemical fced pump are usually recommended to treat acid water.
.

Sediment is fine, foreign material particles suspended in water. This water softener will not
remove sediment. This material is most often clay or silt. Extreme amounts of sediment may give
the water a cloudy appearance. A sediment filter installed ahead of the water softener normally
corrects this situation.

Installation Requirements
Tools and Parts Needed
Assemble the required tools before starting installation. Read and follow the instructions provided with
any tools listed here.
•

Screwdriver

•

Pliers

If using Soldered

Copper

•

Tape Measure

Pipe

•

Tubing cutter

•

Lead-free

•

Propane torch

•

Emery cloth, sandpaper

•

Misc. copper pipe fittings

If using Threaded

solder and i]ux
or steel wool

Pipe

•

Pipe cutter or hacksaw

•

Pipe joint compound

•

Threading

•

Misc. threaded pipe fittings

tool

If using CPVC Plastic
•

Pipe cutter

•

Solvent cement

•

Hacksaw

•

Primer

•

Adjustable

•

Misc. CPVC pipe fittings

wrench

If using Other
•

Other pipe and fittings suitable for potable water supply as required by piping system
manufacturer and local codes and/or ordinances.

Location Requirements
Consider all of the following when selecting

all installation location for the water softener.

•

Do not locate the water softener where freezing temperatures occur. Do not attempt to
treat water over 120°E Freezing, or hot water damage voids the warranty.

•

To condition all water in the home, install the water softener close to the water supply
inlet, and before all other plumbing connections, except outside water pipes. Outside
faucets should remain on hard water to avoid wasting conditioned water and salt.

•

A nearby drain is needed to carry away regeneration discharge (drain) water. Use a floor
drain, laundry tub, sump, standpipe, or other options (check your local codes). See "Air
Gap Requirements" and "Valve Drain Requirements" sections.

•

The water softener works on 24 volt-60 hz electrical power only, supplied by a direct
plug-in transformer (included). Provide an electrical outlet in accordance with NEC and
local codes.

•

Always install the water softener between the water heater and water inlet. Any other
installed water conditioning equipment should be installed between the water softener
and the water inlet (see Figure 1 below).
cold t"_-- '__

water heater

_'_
I

]

watersoftener

Figure

s°P_ngt

water inlet

filter

Air Gap Requirements
A drain is needed for regeneration
preferred. A laundry tub, standpipe,

drain

/
1-1/2"
airgap

discharge water. A floor drain, close to the water softener, is
etc., are other drain options. Secure valve drain hose in place.
drain

hose
_j

hose

rain
1 - 1/2"

airgap

_----.._._._

__
1-1/2"

I
floor drain

Figure 2

hose

standpipe

a,,0ap
laundry tub

Valve Drain Requirements
Use the flexible green drain hose, that is included, measure and cut to the length needed. Flexible drain
hose is not allowed in all localities (check your plumbing codes). If local codes do not allow use of a
flexible drain hose, a rigid valve drain run must be used. Buy a compression fitting (1/4 NPT x 1/2 in.
minimum tube) and 1/2" tubing from your local hardware store. Then plumb a rigid drain as needed
(see Figure 3).
NOTE:

Avoid long &ain hose runs, or elevating the hose more than 8' above the floor. Make the
water softener valve drain as short and direct as possible.

1/4" Barbs
NPT thread
for 3/8" I.D.tubin 9
Clip

1/4" NPT thread

barbs

Compression

fitting

1/4 NPT x

1/2" O.D. tube (not provided)

,/
1/2" outside diameter copper
tube (not provided)
Cut barbs from valve drain elbow (pull clip
and remove

Figure 3

drain valve elbow

from valve)

Plan the Installation
Inlet - Outlet Plumbing

Options

Always install either a single bypass valve (provided) or, if desired, parts for a 3 valve bypass system
(not included) can be purchased and assembled, as shown in Figure 4. Bypass valves allow you to turn
off water to the softener for maintenance if needed, but still have water in house pipes.
NOTE:

If you choose to install a 3 valve bypass, you will still need to use the included single valve
bypass

to connect

to the softener.

Single valve bypass

3 valve bypass

se.i'cUe" ou a
outlet __i

, _q[___,

valve

from water softener

valve

to water softener

Figure 4
•
Pipe and fittings must be 3/4" minimum.
Use either:
•

Copper pipe

•

Threaded

pipe

•

CPVC plastic pipe

•

Other pipe approved for use with potable water

conditioned
water

to outside
faucets
hard water

//_

grounding clamp

water softener valve
direct plug-in
transformer
""- _ to timer

inlet

valve drain
elbow

overflow drain
elbow

,._

valve drain
hose *
salt storage tank
overflow hose *
* Do not connect
the water softener
valve drain tubing
to the salt storage
tank overflow
hose.

single valve
lubricated
o-ring

bypass

To keep over floor drain, secure
valve drain hose in place.

floor drain

o_ °

NOTE:

See "Air Gap Requirements"

section.

NOTE:

Shown with salt hole cover and top cover removed.

Figure 5 (typical installation)

Installation
Turn Off Water Supply
1.

Close the main water supply valve, near the well pump or water meter.

Open all faucets to drain all water from the house pipes.

NOTE:

Be sure not to drain water from the water heater, as damage
dements could result.

to the water heater

Install the Brine Tank Overflow Elbow
3
Install the brine tank overflow grommet and elbow in the L/16
storage tank sidewall.

NOTE:

"
diameter
h<) lc in the back of the salt

The salt storage tank drain elbow accepts either 1/2" or 3/8" I. D. hose.
Top cover
Nozzle venturi assembly _
Brine tank overflow elbow
Nut-ferrule

Salt hole cover
Brine tank overflow
grommet
Brine tubing
13/16"

hole

Brinewell cover
Salt storage tank
Brinewe!l
Float stem
Stand tube
Brine valve

Figure 6

Move the Water Softener

into Place

Excessive Weight Hazard
Use two or more people to move and install
water softener.
Use two or more people to move and lift salt bags.
Failure to do so can result in back or other injury.
l.

Move the water softener into installation position. Set it on a level surface. If needed, place the
water softener on a section of plywood, a minimum of 3/4" thick. Then, shim under the plywood
to level the water softener, see Figure 7.

IMPORTANT:

Do not place shims directly under the salt storage tank. The weight of the tank, when
full of water and salt, may cause the tank to fracture at the shim.

Plywood

Shim
i

Figure 7 (if needed for leveling)
2.

Visually check and remove any debris from the water softener valve inlet and outlet ports.

Remove and discard the yellow plug and make sure the turbine assembly spins freely in the "out"
port of the valve.

If not already done, put a light coating of silicone grease or petroleum.idly
o-rings.

Push the bypass valve into the softener valve as far as it will go. Snap the two large holding clips
into place, from the top down as shown in Figure 8.

IMPORTANT:

on the bypass valve

Be sure the clips snap firmly into place so the single valve bypass will not pull out.
correct assembly

channel
clip ___._

_- clip
outside diameter of water
softener valve inlet and outlet

outside diameter of clipchannel on single valve bypass

NOTE: Be sure all 3 tabs of the clip go through the matching holes
on the water softener valve inlet or outlet, and fully into the channel
on the single valve bypass.

Figure 8
I3

Assemble

Inlet and Outlet Plumbing
Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet
ports of the water softener valve. Be sure to keep fittings fully together, and pipes squared and straight.
Be sure hard water supply pipe goes to the water softener valve inlet side.
NOTE:
Inlet and outlet are marked on the valve. Trace the water flow direction
IMPORTANT:

Connect

to be sure.

Be sure to fit, align and support all plumbing to prevent putting stress on the softener
valve inlet and outlet. Undue stress from misaligned or unsupported plumbing may
cause damage to the valve.

Inlet and Outlet Plumbing
Complete the inlet and outlet plumbing for the type of pipe as shown below.

Electrical
Use metal fittings

Shock H_ar(I

with metal pipe.

Do not use plastic fittings
house pipes.

to connect to metal

Failure to follow these instructions can result in
death or electrical shock.

Ground Clamp
Ground Clamp

Figure 9
Soldered

copper
1.

Thoroughly

Make all solder connections.

NOTE:

Do not solder with installation tubes attached to single valve bypass. Soldering heat will
damage the valve.

IMPORTANT:

clean and apply solder flux to all joints.

When installing the copper tubes and ground clamp assembly to the single valve
bypass, the ground clamp must be secured in place. If necessary tighten the screw.

Threaded

pipe
1.

Apply pipe joint compound

Tighten all threaded joints and make all solder connections.

NOTE:

Do not solder with installation tubes attached to single valve bypass. Soldering heat will
damage the valve.

IMPORTANT:

CPVC plastic

or Tcflon® tape to all male pipe threads.

When installing the copper tubes and ground clamp assembly to the single valve
bypass, the ground clamp must be secured in place. If necessary tighten the screw.

pipe
1.

Clean, prime and cement all joints, following the malmfacturer's
plastic pipe and fittings.

NOTE:

instructions

supplied with the

Do not solder with installation tubes attached to single valve bypass. Soldering heat will
damage the valve.

IMPORTANT:

When installing the copper tubes and ground clamp assembly to the single valve
bypass, the ground clamp must be secured in place. If necessary tighten the screw.

Other
1.

Follow the piping system manufacturer's
water.

IMPORTANT:

instructions when using other pipe approved tk)r potable

When installing the copper tubes and ground clamp assembly to the single valve
bypass, the ground clamp must be secured in place. If necessary tighten the screw.

Install Valve Drain Hose
1.

Measure, cut to needed length and connect the 3/8" green drain line (provided)
softener valve &ain fitting. Use a hose clamp to hold the hose in place.

NOTE:
2.

If codes require a rigid drain line see "Valve Drain requirements"

to the water

section.

Run the green drain hose or copper tubing to the floor drain. Secure green drain hose. This will
prevent "whipping"
during regenerations. See "Air Gap Requirements" section.

Install Salt Storage Tank Overflow

Hose

Measure, cut to needed length and c(mnect the 3/8" green drain line (provided)
tank overflow elbow and secure in place with a hose clamp.

Run the hose to the floor drain, or other suitable drain point no higher than the drain fitting on the
salt storage tank. (This is a gravity drain.) If the tank overfills with water, the excess water flows
to the drain point. Cut the green drain line to the desired length and route neatly out of the way.

IMPORTANT:

to the salt storage

For proper operation of the water softener, do not connect the water softener
valve drain tubing to the salt storage tank overflow hose.

Test for Leaks
To prevent air pressure

in the water softener

and plumbing system, do the following steps in order.

Fully open two or more softened cold water
downstream from the water softener.

faucets

close by the water

Place the single valve bypass valve or 3 valve bypass
Installation" section.

Fully open the main water supply valve. Run water until there is a steady flow from the opened
faucets, with no air bubbles.

Place bypass valve(s) in "service"

•

Single valve bypass: Slowly move the valve stem toward"service",
to allow the water softener to till with water.

•

3 valve bypass: Fully close the bypass valve and open the outlet valve. Slowly open the
inlet valve, pausing several times to allow the water softener to fill with water.

After about three minutes, open a hot water faucet until there is a steady flow and there are no air
bubbles, then close.

Close all cold water faucets and check tk)r leaks at the plumbing connections

in "bypass"

softener,

position.

located

See "Plan The

or soft water position as follows:
pausing several times

that you made.

Add Water and Salt to the Salt Storage Tank

Excessive Weight Hazard
Use two or more people to move and install
water softener.
Use two or more people to move and lift salt bags.
Failure to do so can result in back or other injury.
t.

Using a container,

add about three gallons of clean water into the salt storage tank.

Fill the salt storage tank with salt. Use nugget, pellet or coarse solar salts with less than t %
impurities.
NOTE:
See "Routine Maintenance Section" tk_radditional information on salt.

Sanitize the Softener/Sanitize

After Service

Open salt hole cover and remove the brinewell cover and pour about 1-1/2 oz. (2 to 3 tablespoons)
of household bleach into the softener brinewell. Replace the brinewell cover.

Make sure the bypass valve(s)

Sanitize procedure will be completed when first cycle is run and sanitizing solution is flushed from
the water softener.

is in the service (open) position.

Plug in Water Softener
During installation, the water softener wiring may be moved or jostled from place. Check to be sure
all leadwire connectors are secure on the back of the electronic board and be sure all wiring is away
from the valve gear and motor area, which rotates during regenerations.
t.

Plug the water softener into an electrical

NOTE:

outlet that is not controlled

by a switch.

The water heater is tilled with hard water and, as hot water is used, it refills with
conditioned water. In a fcw days, the hot water will be fully conditioned. To have tully
conditioned hot water immediately, wait until the initial recharge is over. Then, drain the
water heater (following instructions for water heater) until water runs cold.

Program the Water Softener - Model WriES20
Display

UP button

PROC

RECHARGE

/
RECHARGEbutton

/
PROGRAM

Figure

DOWN

button

Button

If you have questions about installation,
call 1-866-986-3223,

programming,
Monday

operating

and routine maintenance...

- Friday, 8 am to 9 pm, EST.

When the transformer is plugged into the electrical outlet, a model code and a test number (example:
s3.0), begin to flash in the faceplate display. Then, 1_:00 PM and the "_wrds PRESENT TIME begin
to flash.
NOTE:

A,,

If SR - - shows in the display, press the UP <_x or DOWN V
shows in the display. Then, press the O
flashing PRESENT TIME display.

button until SRI7

PROGRAM button to set, and change to the

Set Time of Day
If"the "_w_
rds "PRESENT

TIME" d<_n<_t sh(_w in"the display, press the O

PROGRAM button until they

do.

Press the _x Up or _
sets the time back.

Down buttons to set the present time. Up moves the display ahead; down

PRESENT

I,I-- I--! PM

7,_0
TIME

PRESENT

TIME

Be sure AM or PM is correct.
NOTE:

Press buttons and quickly release to slowly advance the display. Hold the buttons
down tk)r fast advance. This procedure applies tk)r all tk)llowing settings.

Set Water Hardness
1.

Number
Press the _

PROGRAM button once again to display a flashing 25 and the word"HARDNESS".
7F
HARDNESS

Press the _

NOTE:

Up or _

Down buttons to set your water hardness number.

Be sure to enter the grains per gallon (gpg) hardness of your water supply on page 5, for
future refcrence. If your water supply contains iron, compensate for it by adding to the
water hardness number. For example, assume your water is 20 gpg hard and contains 2
ppm iron. Add 5 to the hardness number for each 1 ppm of iron. In this example, you
would use 30 fl)r your hardness number.
20 gpg hardness
+10
30 HARDNESS

2 ppm iron x 5 = 10
(times)

Set Recharge

(Regeneration)
1.

NUMBER

Time

Press the O
PROGRAM button once again to display a flashing 2:00AM and the words
"RECHARGE TIME". This is a good time fk)r the recharge to start in most households because
water is not in use.
--I,1--117 AM

C'UU
RECHARGE

If you want to change the recharge

TIME

start time, press the _

Up or _

Down buttons until the

desired starting time shows.
2.

Press the (_

PROGRAM

button once again to return to normal operating display.

Start a Recharge
PresstheORE(HARGEbuttonalxlholdforthreesccondsulltfltheword
Recharge beglns to flash
in the timer display, starting a recharge. This recharge draws the sanitizing bleach into and through the
water softener. Any air remaining in the water softener is purged to the drain.

If you have questions about installation, electronic programming,
call 1-866-986-3223,

Monday

operating and routine maintenance...

- Friday, 8 am to 9 pm, EST.

Program the Water Softener - Model WHES30
SET SALT LEVEL button

Display

UP button

PROGRAM

CHECK
/

PRESS TO SCHEDtJLE

LEVEL

HOLDTO START

/
PROGRAM button

/
RECHARGE button

Figure

\
DOWN Button

If you have questions about installation,

programming,

call 1-866-986-3223,

Monday

operating

and routine maintenance...

- Friday, 8 am to 9 pm, EST.

When the transformer is plugged into the electrical outlet, a model code and a test number (example:
9
•
s3.0), begin to flash in the faceplate display. Then, 1_:00
PM and the w( "_rds " CURRENT
TIME " begin
to flash.
NOTE:

If ....

W7
shows in the display, press the UP 5-_ or DOWN _/button

shows in the display. Then, press the O

until LE30

PROGRAM button to set, and change to the

flashing CURRENT TIME display.

Set Time of Day
If the words "CURRENT
they do.
1.

Press the _
Up or _
sets the time back.

TIME" do not show in the display, press the O

PROGRAM

button until

Down buttons to set the present time. Up moves the display ahead; down

U'£O,.

I._-113
Cut_nt
Time

i m.3C,_

I I._-113
Cut_nt
Time

Be sure AM or PM is correct.
NOTE:

Press buttons and quickly release to slowly advance the display. Hold fk)r fast
advance. This procedure applies fk)r all folk)wing settings.

Set Water Hardness
1.

Number
Press the _

PROGRAM button once again to display a flashing 25 and the word"HARDNESS".

c
3
Hardness

Press the _

NOTE:

Up or _

Down buttons to set your water hardness number.

Be sure to enter the grains per gallon (gpg) hardness of your water supply on page 5, for
future reference. If your water supply contains iron, compensate for it by adding to the
water hardness number. For example, assume your water is 20 gpg hard and contains 2
ppm iron. Add 5 to the hardness number for each 1 ppm of iron. In this example, you
would use 30 for your hardness number.
2 ppmiron

Set Recharge

(Regeneration)
1.

20 gpg hardness
+10
30 ttARDNESS

x 5 = 10
(times)

NUMBER

Time

Press the _
PROGRAM
button once again to display a flashing 2:00AM and the words
"RECHARGE TIME". This is a good time for the recharge to start in most households because
water is not in use.

2.nl-i,"UU

Re_haq/e
Time

If you want to change the recharge
desired starting time shows.

7:7
start time, press the t__ Up or v

Down buttons until the

Start a Recharge
Pressthe(_RE(HARGEbuttonandholdforthreesecondsulltdthcword
Recharge beglns to flash
in the timer display, starting a recharge. This recharge draws the sanitizing bleach into and through the
water softener. Any air remaining in the water softener is purged to the drain.

If you have questions about installation, electronic programming,
call 1-866-986-3223,

Monday

operating and routine maintenance...

- Friday, 8 am to 9 pm, EST.

Customizing

Features/Options

- Model WriES20

Recharge
Recharge button is used to initiate an immediate
Press and hold the O

RECHARGE

recharge.

button until the w{} rds

•
•
RE(HARGE

NOW

flashes

in the display, and the softener enters the fill cycle of regeneration
right away.
"RECHARGE
NOW" will flash during the regeneration.
When over, full water
conditioning capacity is restored.

I I
:

RECHARGE

NOTE:

I)_PM

NOW

NOW Initiated

Avoid using hot water while the conditioner
refill with bypass hard water.

is regenerating,

because the water heater will

Recharge Tonight
If you do not want to start all immediate recharge, but would like an extra recharge
recharge time, do the tk)llowing to schedule a recharge.
•

Press and release (do not hold) the (_

RECHARGE

at the next preset

button. The words "RECHARGE

TONIGHT" flashes in the display, and the softener will recharge at the next recharge time.
"RECHARGE
NOW" will flash during the regeneration.
When over, full water
conditioning capacity is restored.

!)_.. PM
RECHARGE

TONIGHT

RECHARGE TONIGHT Initiated

"Power-

Outage Memory"
If electrical power to the water softener is lost, "memory" built into the timer circuitry will keep all
settings tk)r up to eight hours. While the power is out, the display is blank and the water softener will
not regenerate. When electrical power is restored, the folk)wing will occur.
1.

You have to reset the present time only if the display is flashing. The HARDNESS and
RECHARGE TIME never require resetting unless a change is desired. Even if the clock is
incorrect after a long power outage, the softener works as it should to keep your water soft.
However, regenerations may occur at the wrong time of day until you reset the clock to the correct
time of day.

NOTE:

If the water softener was regenerating

when power was lost, it will now finish the cycle.

Salt Efficiency
When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness
per pound of salt or higher. (May recharge more often using smaller salt dosage and less water). The
softener is shipped in the OFF setting.
1.

Press and hold the (_

PROGRAM

button until the following screen is displayed.

ULIU

_H--,,.._or

-T--T" I-WATER

Once in this display, press the _
shown.

PROGRAM

0_I_

Press the _

Up or _

METER (A)

SWITCH

p
(B)

button and one of the following two displays is

_,_

Efficiency Icon

Down buttons to set On or Off. When set to On, the efficiency

be displayed in the upper right hand corner of the normal run display.
3.

Press the _

PROGRAM

button once again, to return to normal run display.
r,-In ,',__
_-1,_-1_'3
RECHARGE

If you have questions about installation,
call 1-866-986-3223,

TONIGHT

programming,
Monday

efficiency is set to "On"
_

operating

Displayed

when

and routine maintenance...

- Friday, 8 am to 9 pm, EST.

icon will

Customizing

Features/Options-Model

WriES30

Recharge
Recharge button is used to initiate an immediate
Press and hold the (_) RECHARGE

recharge.

button until the words "RECHARGE",

"SERVICE"

and "FILL" flash in the display, and the softener enters the fill cycle of regeneration right
away. The word "RECHARGE" will flash during the regeneration. When over, full water
conditioning capacity is restored.

RECHARGE NOW Initiated

NOTE:

Avoid using hot water while the conditioner
refill with bypass hard water.

is regenerating,

because the water heater will

Recharge Scheduled
If"you do not want to start all immediate recharge, but would like all extra recharge
recharge time, do the folk)wing to schedule a recharge.
•

at the next preset

Press and release (do not hold) the _
RECHARGE button. The words "RECHARGE
SCHEDULED" flashes in the display, and the softener will recharge at the next recharge
time. The word "RECHARGE" will flash during the regeneration. When over, full water
conditioning capacity is restored.

Set Salt Level
The water softener has a salt monitor indicator light to remind you to refill the storage tank with salt.
•

To set this monitor system, lift the salt hole cover and level the salt in the storage tank.
The salt level decal, on the brinewell inside the tank, has numbers from 0 to 8. Observe
the number the leveled salt is at, or closest to. Now, press the (_) SET SALT LEVEL
button until black ovals corespond to the salt level number. At level 2 or below, the
indicator LED will flash "Check Salt I_vel".

If you want to turn the salt monitor off, press the _
"SALT LEVEL OFF" shows in display.
!['-!

SET SALT LEVEL button until

-I

"Power-

Outage Memory"
If electrical power to the water softener is lost, "memory" built into the timer circuitry will keep all
settings for up to eight hours. While the power is out, the display is blank and the water softener will
not regenerate. When electrical power is restored, the following will occur.
1.

Water Flow Indicator
Whenever the softener has water flowing from the outlet port, the display will show water droplets
scrolling down the right hand side of the screen. The faster the water flow, the faster the droplets will
flash.

3:k'-I
..._

flow through softener
roplets indicate water

Press and hold the O

PROGRAM

Once in this display, press the O
shown.

button until the following screen is displayed.

i ) ROGRAM

0FF]

un
_"_

Press the Z_

Up or _

button and one of the following two displays is

{1_

Eficiency

Down buttons to set On or Off. When set to On, the efficiency icon will

be displayed in the lower left hand corner of the normal run display.

Icon

Clean / Clear Water Iron Removal
This fcature is beneficial on water supplies containing iron and/or high amounts of sediments (sand,
silt, dirt, etc.). When set to "ON", an additional backwash and fast rinse cycle will occur first,
preceeding the normal regeneration sequence. This provides extra cleaning of the resin bed beti)re it
is regenerated with the salt brine. To conserve water set this feature "OFF" if your water supply does
not contain iron or sediments.
1.

Press and hold the _

PROGRAM

button until the fifllowing screen is displayed.

nnl-i
s_,,i_U UU

Once in this display, press the _ PROGRAM button twice and one of the following two displays
is shown. Both displays will show the word "Clean".

nFF

ur!

U
Clean

Press the £_X Up or _

Clean

Down buttons to set On or Off.

Clean Feature Minutes
Adjust the length of the Clean/Clear Water Iron Removal fcature, from 1 to 15 minutes in length. To
change this cycle time, use the UP button to increase the time, or the DOWN button to shorten the time.
If you are using this feature the length of the extra backwash cycle automatically sets to 3 minutes.
t.

Press and hold the _

PROGRAM

button until the following screen is displayed.

nnl-i
s_,,i_ U UU

Once in this display, press the (_

[ ROGRAM

button three times and following display is shown.

8 Mh_'

Press the _

Up or _

Down buttons to set number of minutes.

Maximum

Days Between Regenerations
The water softener automatically controls regeneration frequency. This provides the greatest operating
efficiency, and under most conditions, this fcature should be left in this mode. However, modify this
feature if you want to force a regeneration every set number of days. For example, if your water supply
contains iron and you want the softener to regenerate at least once every fcw days to keep the resin
bed clean, set the display as shown below. Setting is available from 1 to 15 days by using the UP and
DOWN buttons.
NOTE:
1.

The softener will recharge on its own if needed, even if it is before the set number of days.

Press and hold the (_

PROGRAM

button until the following screen is displayed.

rlnn
S_r,i_U UU

Once in this display, press the O

Press the _

Up or _

PROGRAM

button fkmr times and following display is shown.

Down buttons to set number of days.

12 or 24 Hour Clock
All time displays are shown in standard clock time (1 to 12 PM; and 1 to 12 AM) at the 12 hr default
setting. If 24 hour clock displays are desired, follow steps below.
1.

Press and hold the Q_) PROGRAM

button until the following screen is displayed.

i-i FII-I
s_,,i_ U UU

Once in this display, press the O

PROGRAM

button five times and the tk)llowing display is

shown.

12br"
AM

dqbr

Time

12 Hour Clock Initiated
2.

Press the _

Up or _

Down buttons to set clock.

If you have questions about installation,
call 1-866-986-3223,

24 Hour Clock Initiated

programming,
Monday

operating

and routine maintenance...

- Friday, 8 am to 9 pm, EST.

Routine Maintenance
Refilling With Salt
Lift the salt hole cover and check the salt storage level frequently. If"the conditioner uses all the salt
bef\_re you refill it, you will get hard water. Until you have established a refilling routine, check the
salt every two or three weeks. Always refill if less than 1/3 full. Be sure the brinewell cover is on.
NOTE:

In humid areas, it is best to keep the salt storage level lower, and to refill more often.

Recommended

Salt: Nugget, pellet or coarse solar salts with less than f % impurities.

Salt Not Recommended: Rock salt, high in impurities, block, granulated, table, ice melting, ice cream
making salts, etc., arc not recommended.

Breaking A Salt Bridge
NOTE:

If you see more than a few inches of water in the bottom of the tank, see "Cleaning the
Nozzle and Venturi" section.

Sometimes, a hard crust or salt bridge forms in the brine tank. It is usually caused by high humidity
or the wrong kind of salt. When the salt bridges, an empty space fk_rmsbetween the water and the salt.
Then, salt will not dissolve in the water to make brine. Without brine, the resin bed does not regenerate
and you will have hard water.
If the storage tank is full of salt, it is hard to tell if you have a salt bridge. Salt is loose on top, but the
bridge is under it. Take a broom handle, or like tool, hold it next to the water softener, measure the
distance from the floor to the rim of the water softener. Then push the broom handle straight down into
the salt. If a hard object is felt, it's most likely a salt bridge. Carefully push into the bridge in several
places to break it. Do not use any sharp or pointed objects as you may puncture the brine tank.
Push Tool into Salt
Bridge to Break

Pencil
Mark

Salt
Salt Bridge

Broom
Handle

Figure

Water Level

Cleaning

the Nozzle and Venturi
A clean nozzle and venturi (see Figure 13) is a must for the conditioner to work properly. This small
water softener creates the suction to move brine from the brine tank, into the resin tank. If it should
become plugged with sand, silt, dirt, etc., the conditioner will not work, and you will get hard water.
To get to the nozzle and venturi, remove the top cover. Be sure the water softener is in soft water cycle
(no water pressure at nozzle and venturi). Then, holding the nozzle and venturi housing with one hand,
turn off the cap. Do not lose the o-ring seal. Lift out the screen support and screen. Then, remove the
nozzle and venturi. Wash the parts in warm, soapy water and rinse in fresh water. If needed, use a small
brush to remove iron or dirt. Do not scratch, misshape, etc., surfaces of the nozzle and venturi. Also,
check and clean the gasket and flow plug(s).
Replace all parts in the correct order. Lubricate the o-ring seal with silicone grease and locate in
position. Install and tighten the cap, by hand only. Do not overtighten and break the cap or housing.
Cap ---._
O-ring seal -"----_ O
Screen support -_.__.@
Screen

.. *Flow plug (1 -EP)

Nozzle & venturi

Screen

*Flow plug (HVDC)
Nozzle & venturi housing
IMPORTANT: Be sure
small hole in the gasket is
centered directly over the
small hole in the nozzle &
venturi housing.

Ferrule nut
*Install with lettered side up
concave side down.

Figure

Recharge the softener several times to reduce water level in the tank. This will also assure that the
softener is completely recharged and ready to provide softened water again. Once the water level in
the tank is about 2" to 3", you may resume normal use. If the water level does not drop after a couple
of recharges, do the following:
Remove the brine valve assembly from the brinewell and push float stem down. Place opening of brine
valve .just under the water and start a recharge. Move the brine valve down with each recharge, until
it rests at the bottom of the tank. Add salt, if needed, and return to normal use.
F

Brine valve assembly is

inside the brinewell,

_l J_

Float stem

(push down)

located

in the salt storage tank.

Figure

If"you have questions about routine maintenance...
call 1-866-986-3223,

Monday

- Friday, 8 am to 9 pm, EST.

Troubleshooting
Need help troubleshooting?

Guide

(?all 1-866-986-3223,

Monday - Friday, 8 am to 9 pm, EST.

Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle-nose
PROBLEM
No Soft

Water

No Soft
Display

Water
Blank

No Soft

CAUSE

Timer

Water

Salt Level

1. No salt in the storage tank.

a. Refill with salt.
b. Use Recharge feature.

1. Transformer unplugged at wail outlet, or power cable
disconnected from back of electronic board, transformer
defective.

a. Check for loss of power and correct. Reset electronic
and use the Recharge feature.

a. Replace fuse, reset circuit breaker, or switch circuit on use the
Recharge feature.

Fuse blown, circuit breaker popped, or circuit switched off.
(See page 24 "Power Outage Memory").

3. Electronic control board defective,

a. Replace Electronic

1. Salt in storage tank bridged,

a. Refer to "Breaking

Not Dropping

No Soft
Storage
Water

1. Dirty, plugged

Water

Water, Salt
Tank Full Of

Manual bypass valve(s) in bypass position,
or damaged

Sometimes

Iron In Water

Stalled

Error Code
appears

Error

Or Clicking
Et,

Code

Assistance

E3, or E4

a. Take apart, clean and inspect nozzle and venturi, see
"Cleaning the Nozzle and Venturi" section.
a. Hose must not have any kinks, sharpbendsoranywaterflow
blockage, see "Valve Drain Requirements" section.
a. If pressure is low, increase well pump output to a minimum 20
psi. Add a pressure reducing valve in the supply pipe to the
softener, if daytime pressure is over 100 psi. Contact a licensed
plumber.

4. Brine valve float dirty or defective,

a. Clean or replace Brine Valve Float assembly. *

5. Leak between valve and resin tank assembly,

a. Replace o-rings between
softener components.

Time setting wrong,

a. Check and change time setting.

Incorrect water hardness

Number"

section to set correctly.

a. Refer to "Program The Water Softener"

section to set correctly.

4. Hot water being used when softener is regenerating,

a. Avoid using hot water while the softener is regenerating
water heater will fill with hard water.

5. Possible increase

a. Testtherawwaterforhardnessandironandprogramthe
water softener accordingly, see "Set Water Hardness Number"
section to set.

as the

6. Leaking faucet or toilet valve. Excessive water usage,

a. A small leak will waste hundreds of gallons of water in a few
days. Fix all leaks and always fully close faucets.

Clear water iron in water supply,

a. Test the raw water for hardness and iron and program the
water softener accordingly see "Set Water Hardness Number"
section to set.

Iron in soft water,

a. Clean resin bed with Resin Bed Cleaner. Follow instructions
package.

iron.

Motor defective or inner valve defect causing
motor,

1. Wiring Harness or Connection

a. Cannot be treated by water softener.
high torque on

2. Switch,
3. Valve Defect Causing High Torque.

a. Replace rotor/seal

4. Motor Inoperative

a. Replace motor. *

E5 appears

1. Electronic Control.

a. Replace Electronic

from customer

service may be needed with the fl)llowing problems and solutions.
CAUSE

Resin

1. Crack in distributor

In Household
Resin

Inner valve defect causing

leak.

or riser tube.

kit.*

Control Board (PWA), *

SOLUTION
a. Replace seals and rotor,

a. RepIace distributor

or risertube.

Tank

Instructions

to Position Switch.

a. Replace rotor/seal kit.*
b. Replace motor & switch. See water softener components.
a. Replace wiring harness or connection to position switch. See
water softener components.
a. Replace switch. See water softener components,

Procedure

a. Refer to "Set Water Hardness

in water hardness,

PROBLEM

Salt Storage

setting,

resin tank and valve. See water

3. Incorrect model code programmed,

Water Running To The
Drain (While
Unit Is In The
Soft Water Cycle)

Plumbing,
Leaking

Control Board (PWA). *
a Salt Bridge" section to break.

3. Low or high system water pressure (low pressure may disrupt
brine draw during recharge, high pressures may cause inner
valve parts failure),

3. Bacterial or organic bound
Motor

controls

a. Move stem in single valve bypass to service.

nozzle & venturL

2. Valve drain hose plugged,

Hard

Pliers

SOLUTION

Leaking

1. Crack in brine tank.

a. Replace salt storage tank.

included.

fl)r removing error code from faceplate:
1. Unplug transfk_rmer from outlet.
2. Correct defect.
3.
4.

Plug in transfk_rmer.
Wait for 6 minutes. The error code will return if the defect was not corrected.
29

Automatic

Electronic Diagnostics
This water softener has a self-diagnostic function for the electrical system (except input power and/or
water meter). The water softener monitors electronic components and circuits for correct operation.
If a malfunction occurs, an error code appears in the display.
The troubleshooting
each code.

chart shows the error codes that could appear, and the possible malfunctions

for

While an error code appears in the display, all buttons are inoperable except the PROGRAM button.
PROGRAM remains operational so the service person can perfk)rm the Manual Advance Diagnostics,
see below, to further isolate the problem.

Manual Advance Diagnostics

- Model WriES20

Use the following procedures
operation.

to advance the water softener through the regeneration

cycles to check

Lift off the salt hole cover, remove the top cover by unlocking the tabs in the back and rocking forward,
to observe can] and switch operation during valve rotation.
1.

Press and hold (_

PROGRAM

for 3 seconds until 000 - - shows in the display.
ni_ti_'i
TURBINE

_ -- _
SWITCHES

..........
WATER

METER

The first 3 digits indicate water meter operation
000 (steady) =

orP

(A)

SWITCH

(B)

as follows:

Soft water not in use, and no flow through the meter.

Open a nearby soft water faucet.
000 to 199 (continual)
NOTE:

= Repeats display for each galkm of water passing through the meter.

If you don't get a reading in the display, with faucet open, pull the sensor from the valve
outlet port. Pass a small magnet back and forth in front of the sensor. You should get a
reading in the display. If you get a reading, unhook the in and out plumbing and check the
turbine for binding.
i-

MOTOR

SWITCH
SENSOR

IRBINE
SHAFT
VALVE

The letter (P) and dash (or dashes) indicate POSITION switch operation. If the letter appears, the
switch is closed. If the dash shows, the switch is open.

Use the _
RECHARGE
switch operatkm.

NOTE:
5.

button to malmally advance the valve into each cycle and check correct

Be sure water is in contact with the salt, and not separated by a salt bridge.., see "Breaking
A Salt Bridge" section.

While in this diagnostic screen, the fk_llowing infk_rmation is available and may be beneficial for
various reasons. This information is retained by the computer from the first time electrical power
is applied to the face plate.

•

Press

•

Up to display

applied.

Press

control
6.

power

Press

Down

the number

to display

the number

since the SR code number
and hold the O

of days

this electronic

of regenerations

control

has had electrical

initiated

by this electronic

was entered.

PROGRAM

button

until SR17

shows

in the display.

I"1

5R 17

This code identifies the softener model. If the wrong number shows, the softener will operate on
incorrect programming.
Return the present time display -- Press the O

8. To change SR number -- Press the _
Then, press the O

Manual Advance

Regeneration

PROGRAM

Up or _

PROGRAM

button.

Down button until the correct SR code shows.

button to return to the present time display.

Check - Model WriES20

This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow
rates, and other controller functions. Always make the initial checks, and the manual initiated
diagnostics.
NOTE:

The electronic control display must show a steady time (not flashing). If an error code
shows, first press the O PROGRAM button to enter the diagnostic display.

Press the O RECHARGE button and hold in tk)r 3 seconds. RECHARGE begins to flash as the
softener enters the fill cycle of regeneration. Remove the brinewell cover and, using a flashlight,
observe fill water entering the tank.

If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tubing, or
brine valve riser pipe.
2.

After observing fill, press the O RECHARGE button to move the softener into brining. A slow
flow of water to the drain will begin. Verity brine draw from the brine tank by shining a flashlight
into the brinewdl and observing a noticeable drop in the liquid level. This may take 15 to 20
minutes to notice.

NOTE:

Be sure water is in contact with the salt, and not separated by a salt bridge.., see "Breaking
A Salt Bridge" section.

If the water softener does not draw brine, check tk)r (most likely to least likely)
•

Dirty or plugged nozzle and venturi, see "(?leaning the Nozzle and Venturi" section

•

Nozzle and venturi not seated on the gasket, or gasket deformed

•

Restriction in valve drain, causing a back-pressure
see "Install Valve Drain Hose" section

•

Obstruction

•

Inner valve failure (obstructed outlet disc, wave washer deformed,

NOTE:

(bends, kinks, elevated too high, etc.),

in brine valve or brine tubing
etc.)

Ifwater system pressure is low, an elevated drain hose may cause back pressure, stopping
brine draw.

Again, press the O RECHARGE button to move the softener into backwash.
of water from the drain hose.

An obstructed

flow indicates a plugged top distributor, backwash

Look for a fast flow

flow plug, or drain hose.
3i

Press the _
RECHARGE button to move the softener into fast rinse. Again look for a fast drain
flow. Allow the softener to rinse fk)r a few minutes to flush out any brine that may remain in the
resin tank from the brining cycle test.

To return the softener to service, press the (_

Manual Advance Diagnostics

RECHARGE

button.

- Model WriES30

Use the following procedures
operation.

to advance the water softener through the regeneration

cycles to check

Lift off the salt hole cover, remove the top cover by unlocking the tabs in the back and rocking forward,
to observe cam and switch operation during valve rotation.
1.

Press and hold Q_) PROGRAM

for 3 seconds until 000 - - shows in the display.

i-i t'11-1
s_,,i_U UU

The first 3 digits indicate water meter operatkm
000 (steady) =

as follows:

Soft water not in use, and no flow through the meter.

Open a nearby soft water faucet.
000 to 199 (continual)
NOTE:

= Repeats display for each galkm of water passing through the meter.

If you don't get a reading in the display, with faucet open, pull the sensor from the valve
outlet port. Pass a small magnet back ',tnd forth in front of the sensor. You should get a
reading in the display. If you get a reading, unhook the in and out plumbing and check the
turbine for binding.

POS TION
SWITCH

-.....

_:"

.............
_
_-

VALVE
OUTLET

Symbols in the display indicate POSITION
Switch is open L
(cam not rotating)

,Se,,i_ DO0
.-'-----_ .

Use the O RECHARGE
switch operation.

NOTE:

7-&glg N°
switch operation.
,Set,i
L.__

'--' _'] '--|

]
8_:c$

:stcltiOge_l

button to manually advance the valve into each cycle and check correct

Be sure water is in contact with the salt, and not separated by a salt bridge.., see "Breaking
A Salt Bridge" section.

While in this diagnostic screen, the fk)llowing infk)rmation is available and may be beneficial for
various reasons. This information is retained by the computer from the first time electrical power
is applied to the face plate.

•

Press _-_

Up to display the number of days this electronic

power applied.

SENSOR
--TURBINE
HOUSING

control has had electrical

V=7
Press _/
Down to display the number of regenerations
control since the LE code number was entered.
6.

Press and hold the O

PROGRAM

initiated by this electronic

button until LE30 shows in the display.

I
L

_-I1-1
_-tL!

This code identifies the softener model. If the wrong number shows, the softener will operate on
incorrect programming.
7.

Return the present time display -- Press the O

To change LE number -Then, press the O

Manual Advance

Regeneration

Press the _-_

PROGRAM

Up or _

button.

Down button until the correct code shows.

button to return to the present time display.

Check - Model WHES30

The electronic

control display must show a steady time (not flashing). If an error code

shows, first press the O
1.

PROGRAM

button to enter the diagnostic

display.

Press the (_ RECHARGE button and hold in fk_r3 seconds. RECHARGE begins to flash as the
softener enters the fill cycle of regeneration. Remove the brinewcll cover and, using a flashlight,
observe fill water entering the tank.

If water does not enter the tank, look fk_ran obstructed nozzle, venturi, fill flow plug, brine tubing, or
brine valve riser pipe.
2.

After observing fill, press the (_ RECHARGE button to move the softener into brining. A slow
flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight
into the brinewell and observing a noticeable drop in the liquid level. This may take 15 to 20
minutes to notice.

NOTE:

Be sure water is in contact with the salt, and not separated by a salt bridge.., see "Breaking
A Salt Bridge" section.

If the water softener does not &aw brine, check for (most likely to least likely)
•

Dirty or plugged nozzle and venturi, see "Cleaning

•

Nozzle and venturi not seated on the gasket, or gasket deformed

•

Restriction in valve drain, causing a back-pressure
see "Install Valve Drain Hose" section

•

Obstruction

•

Inner valve failure (obstructed

NOTE:

the Nozzle and Vcnturi" section

(bends, kinks, elevated too high, etc.),

in brine valve or brine tubing
outlet disc, wave washer deformed,

etc.)

Ifwater system pressure is low, an elevated drain hose may cause back pressure, stopping
brine draw.

Again, press the O RECHARGE button to move the softener into backwash.
of water from the drain hose.

An obstructed

flow indicates a plugged top distributor, backwash

Look for a fast flow

flow plug, or drain hose.

Press the O RECHARGE button to move the softener into fast rinse. Again look for a fast drain
flow. Allow the softener to rinse tk_ra few minutes to flush out any brine that may remain in the
resin tank from the brining cycle test.

To return the softener to service, press the (_

RECHARGE

button.

Product Specifications
WHES20

WHES30

7.0

8.3

Amount of High Capacity Resin (cu ft)

.82

Pressure Drop at Rated Service Flow (psig)

Water Supply Max. Hardness (gpg)

Water Pressure Limits (min./max. psi)

20 - 125

Min. - Max. Water Temperature (°F)

40 - 120

Rated Service Flow Rate (gpm)

Water Supply Max. Clear Water Iron (ppm)

2.2

200 Ibs.

WHES20

WHES30

Min. Water Supply Flow Rate (gpm)
Max. Drain Flow Rate (gpm)
Salt storage capacity

Performance

Claims

Rated Softening Capacity
(Grains/Pounds of Salt)

Rated Efficiency (Grains!Pound
Minimum Salt Dose)

9,000 @ 1.8
13,600 @ 3.5
17,800 @ 6.5
20,100 @ 9.4

13,500 @ 2.5
20,400 @ 4.9
26,800 @ 9.0
30,100 @ 13.1

5000 @1.8 Ibs.

5,100 @2.5 Ibs.

of Salt @

These systems contk_rm to NSF/ANSI
substantiated by test data.

44 for the specific

performance

The efficiency rating is only valid at the stated salt dose. These softeners
according to NSF/ANSI Standard 44.

claims

as verified

were efficiency

and
rated

Variable Salt Dose
The salt dose is selected by the electronic

controls at regeneration

time based on the amount needed.

Wiring Schematic
Back of electronic

in
Direct

board

_ n_

plug-in

transformer

t2( ,

I 24vac '
Turbine
sensor

[__--

NO
NC
Position switch

Warranty
WATER SOFTENER WARRANTY
Warrantor:
Warrantor

guarantees,

to the original

Ecx_dyne Water Systems
owner,

Inc., 1890 Woodlane

Drive,

Woodbury,

MN 55125

that:
One Year Full Warranty:

For a period of one (1) year after installation,
normal functions.

all parts will be free of defects

For a period of one (1) year after installation,
ship, will be provided at no additional cost.

labor to repair or replace any part deemed
Limited

in materials

and workmanship
to be defective

the electronic

in materials

their

or workman-

Warranties:

Limited ten (10) year warranty, from date of purchased,
the salt storage tank and fiberglass
leak, burst, or in any other manner, fail to perform their proper functions; and that
Limited three (3) year warranty, after installation,
and will perform its normal functions.

and will perform

mineral

cxmtrol board will be free of defects

tank will not rust, corrode,
in materials

and workmanship

If, during such respective period, a part proves to be defective, Warrantor will ship a replacement part, directly to your home, without charge.
After the first year, labor necessary to maintain this product is not covered by the product warranty.
If you have questions regarding a warranted product, need assistance with installation or trouble shooting, wish to order a part or report a
warranty issue, we are just a phone call away. Simply dial 1-866-986-3223,
Monday - Friday, 8 am - 9 pm EST, for assistance.

General Provisions
The above warranties are effective provided the water conditioner
is operated at water pressures not exceeding
125 psi, and at water
temperatures
not exceeding
120°F; provided further that the water conditioner is not subject to abuse, misuse, alteration, neglect, freezing,
accident or negligence;
and provided further that the water conditioner is not damaged as the result of any unusual fume of nature such as,
but not limited to, flood, hurricane, tornado or earthquake.
Warrantor is excused if failure to perform its warranty obligations is the result of strikes, government
regulation, materials shortages, or other
circumstances
beyond its control.
*THERE ARE NO WARRANTIES
ON THE WATER CONDITIONER
BEYOND
THOSE SPECIFICALLY
DESCRIBED
ABOVE.
ALL IMPLIED WARRANTIES,
INCLUDING
ANY IMPLIED
WARRANTY
OF MERCHANTABILITY
OR OF FITNESS FOR A
PARTICULAR
PURPOSE,
ARE DISCLAIMED
TO THE EXTENT THEY MIGHT EXTEND BEYOND
THE ABOVE PERIODS.
THE SOLE OBLIGATION
OF WARRANTOR
UNDER THESE WARRANTIES
IS TO REPLACE
OR REPAIR THE COMPONENT
OR PART WHICH PROVES TO BE DEFECTIVE
WITHIN THE SPECIFIED TIME PERIOD, AND WARRANTOR
IS NOT LIABLE
FOR CONSEQUENTIAL
OR INCIDENTAL
DAMAGES.
NO WARRANTOR
DEALER, AGENT, REPRESENTATIVE,
OR OTHER
PERSON IS AUTHORIZED
TO EXTEND
OR EXPAND THE WARRANTIES
EXPRESSLY
DESCRIBED
ABOVE.
Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential
damage, so the limitations and exclusions in this warranty may not apply to you. This warranty gives you specific legal rights, and you may
have other rights which vary from state to state. This warranty applies to consumer-owned
installations only.

(R_Registered

trademark/TM

Trademark

of Whirlpool, USA, used under license.

Softener Components

29 _.

3{1 -..._...._ (_)

10
33
32

34
35
36

38
39

14 _---- _

_v_ ._

Softener Components
Key

Part No.

x 3-1/4"

7252373

Transtbrmer

x 1-1/16"

7264891

Rep'l Electronic Control Board (PWA),
Model WItES20

7264906

Rep'l Electronic Control Board (PWA),
Model WItES30

7267108

Top Cover & Faceplate Asm,
Model WItES20 (order decal, below)

7262831

Faceplate Decal, Model WItES20

7267116

Top Cover & Faceplate Asm,
Model WItES30 (order decal, below)

Key
No.

Part No.

7170296

O-Ring,

2-7/8"

7170254

O-Ring,

13/16"

7077870

Top Distributor

7170270

O-Ring,

7105047

Rep'l

7176292

Clamp Section

7088033

Retainer

7114787

Rep'l

Resin Tank, Model

WItES20

7264922

Rep'l

Resin Tank, Model

WItES30

0502272

Resin,

Description

2-3/4"

Bottom

Cone Screen

7095470

Brine
Tubing

7131365

Screen

7080653

Clip

7092252

Brine

1205500

Clip

Distributor

(2 req.)

Tube

Description

7262849

Faceplate Decal, Model WItES30

7262661

Salt Itole Cover

7163689

_apor Barrier

7262653

Rim

7082150

Nut

7155115

Brinewell Cover

7109871

Brinewell, Model WItES20

1 cu. tL

7171349

7113016

x 3"

Clip (2 req.)

No.

Assembly

Valve Body

Seal Retainer

7214375

Brinewell, Model WItES30

9003500

Grommet

1103200

Ilose Adaptor

0900431

Itose Clamp

7262792

Screw

0516924

Bottom

0516211

Seal

7170288

O-Ring,

7092278

Guide Cap

7093216

Float Rod & Stem

7003847

O-Ring

0516947

Float Seal

7264875

Rep'l Brine Tank

70972(t2

Float (includes

7248706

Grounding Kit

0513860

Float Stop

7129871

Bypass Valve

7168647

Ceramic

7116488

Rep'l

15/16 x 1-3/16

Key No. 22)

Weight

Brine Valve Asm.

Softener Components

,/23

/24

25
26
wear-strip
seal

-..@
cross-section
view

Softener Components
Key
No.

Part
No.

Description

Key
No.

Part
No.

Description

7224087

Screw, #8-32 x 1" (2 req.)

7170319

O-Ring, 1/4 x 3/8 (2 req.)

7228544

Motor (incl.

7081104

Nozzle & Vcnturi Itousing

0900857

Screw, #6-20 x 3/8 (2 req.)

1202600

Nut - Ferrule

7231385

Motor Plate

7095030

Cone Screen

0503288

Bearing

1148800

Flow Plug, .3 gpm

7113927

Cam and Gear

7248007

Nozzle & Vcnturi Gasket Kit, Model
WILES20

7142942

Clip (Drain)

7024160

Drain Itose Adaptor

7190547

Gasket (only), Model WItES20

7114533

Nozzle & Vcnturi Gasket Kit, Model
WItES30

7204362

Gasket (only), Model WItES30

0521829

Flow Plug, .1 gpm, Model WItES20

7084607

Flow Plug, .15 gpm, Model WItES30

7146043

Screen

7167659

Screen Support

717(t262

O-Ring, 1-1/8" x 1-3/8"

7199729

Cap

0900060

O-Ring

7248714

Sensor Itousing & Wiring Itarness

7085263

Valve Cover

7074123

Screw, #10-14 x 2 (5 req.)

2 ea. of Key No. 1)

0900431

Tubing Clamp

7170327

O-Ring,

0501228

Flow Plug

7170238

O-Ring,

7/16 x 5/8

7170212

O-Ring,

3/4 x 15/16

7(t82(t87

Wave Washer

7199232

Rotor & Disc

7170246

O-Ring,

7134224

Rotor Seal

7170204

O-Ring,

7(192642

Plug (Drain

7129889

Spring

7116713

Clip (2 req.)

7077472

Expansion Pin

0507369

Installation

Nut (2 req.)

7030713

Switch

0507615

Installation

Tube (2 req.)

7117816

Spacer

7170335

Washer (2 req.)

7070412

Screw, #4-24 x 1-t/8 (flat head)

2204101

Turbine

•

7187065

7117858

Turbine

Nozzle & Vcnturi Asm. (incl. Key Nos.
31, & 33 - 40), Model WILES20

7082053

Valve Body

•

7253808

Nozzle & Vcnturi Asm. (incl. Key Nos.
31, & 33 - 4(t), Model WILES30

7081764

Seal (Nozzle

70812(tl

Retainer

5/8 x 13/16

3-3/8

x 3-5/8

3/8 x 9/16
Seal)

Support

and Shat?

& Vcnturi)

(Nozzle

& Vcnturi)

•

Not shown.

Manufactured and warranted by
Ecodyne Water Systems, Inc.
1890 Woodlane Drive
Woodbury, MN 55125

3/04

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WHIRLPOOL Water Softener Manual L0412376

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