WHIRLPOOL Water Softener Manual L0412376
User Manual: WHIRLPOOL WHIRLPOOL Water softener Manual WHIRLPOOL Water softener Owner's Manual, WHIRLPOOL Water softener installation guides
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Page Count: 40
Model WHES20
Model WHES30
How to install, operate and
maintain your Demand
Controlled Water Softener
Do not return water softener to store
If you have questions or concerns when
installing, operating or maintaining your
softener, call our toll free number:
1-866-986-3223
Monday - Friday, 8 am - 9 pm EST
TM
7262954 (Rev. D 9/22/04)
Product No. 8562921
Table of Contents
Water Softener Safety .......................................................................... 3
Before You Start ............................................................................... 3
Inspect Shipment .............................................................................. 4
Water Softener Dimensions ..................................................................... 5
Water Conditioning Information .................................................................. 6
Water Conditioning ......................................................................... 6
How A Water Softener Works .................................................................... 6
Softening Cycle ............................................................................ 6
Regeneration Cycle ......................................................................... 6
Installation Requirements ....................................................................... 8
Tools and Parts Needed ..................................................................... 8
Location Requirements ...................................................................... 9
Air Gap Requirements ...................................................................... 9
Valve Drain Requirements ................................................................... 10
Planning Installation ............................................................................ 11
Inlet - Outlet Plumbing Options .............................................................. 11
Installation .................................................................................... 12
Turn Off Water Supply ....................................................................... 12
Install Brine Tank Overflow Elbow ............................................................. 12
Move the Water Softener into Place ........................................................... 13
Assemble Inlet and Outlet Plumbing .......................................................... 14
Connect Inlet and Outlet Plumbing ........................................................... 14
Install Valve Drain Hose ..................................................................... 15
Install Salt Storage Tank Overflow Hose ....................................................... 15
Test for Leaks .............................................................................. 16
Add Water and Salt to the Salt Storage Tank ................................................... 16
Sanitize the Softener/Sanitize After Service .................................................... 16
Plug in Water Softener ...................................................................... 16
Program the Water Softener - Model WriES20 .................................................... 17
Set Time of Day ............................................................................ 17
Set Water Hardness Number ................................................................. 18
Set Recharge (Regeneration) Time ........................................................... 18
Start a Recharge ........................................................................... 18
Program the Water Softener - Model WriES30 .................................................... 19
Set Time of Day ............................................................................ 19
Set Water Hardness Number ................................................................. 20
Set Recharge (Regeneration) Time ........................................................... 20
Start a Recharge ........................................................................... 20
Customizing Features /Options-Model WriES20 .................................................. 21
Recharge .................................................................................. 21
Recharge Tonight ........................................................................... 21
"Power-Outage Memory" . ................................................................. 21
Salt Efficiency .............................................................................. 22
Customizing Features /Options-Model WriES30 .................................................. 23
Recharge .................................................................................. 23
Recharge Scheduled /Tonight ............................................................... 23
Set Salt Level .............................................................................. 23
Electronic Control /"Power-Outage Memory" . ................................................ 24
Water Flow Indicator ........................................................................ 24
Salt Efficiency .............................................................................. 24
Clean /Clear Water Iron Removal ............................................................ 25
Clean Feature Minutes ...................................................................... 25
Maximum Days Between Regenerations ....................................................... 26
12 or 24 Hour Clock ........................................................................ 26
Routine Maintenance ........................................................................... 27
Refilling With Salt ........................................................................... 27
Breaking A Salt Bridge ...................................................................... 27
Cleaning the Nozzle and Venturi .............................................................. 28
TroubleshootingGuide ......................................................................... 29
AutomaticElectronicDiagnostics............................................................. 30
ManualAdvanceDiagnostics-ModelWriES20................................................. 30
ManualAdvanceRegenerationCheck-ModelWriES20......................................... 31
ManualAdvanceDiagnostics-ModelWriES30................................................. 32
ManualAdvanceRegenerationCheck-ModelWriES30......................................... 33
WiringSchematic.............................................................................. 35
Warranty...................................................................................... 35
SoftenerComponents.......................................................................... 36
Water Softener Safety
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all
safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word "DANGER" or
"WARNING." These words mean:
You can be killed or seriously injured if you don't
immediately follow instructions.
You can be killed or seriously injured if you don't
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you
what can happen if the instructions are not followed.
For installations in the Commonwealth of Massachusetts:
Installation by a licensed plumber is required. Plumbing code 248-CMR of the Commonwealth
of Massachusetts must be used fi_r installation.
For installations in the state of California:
You must turn the Salt Efficiency Feature setting to ON. This may initiate more frequent re-
charges, however, it will operate at 4,000 grains per pound of salt or higher. To turn on the Salt
Efficiency Feature, tk_llow the instructions in the "Salt Efficiency" section of this manual.
Before You Start
See "Location Requirements" section before installing water softener.
Follow the installation instructions carefully. (Failure to install the water softener properly voids the
warranty.)
Betk_re you begin installation, read this entire manual. Then, obtain all the materials and tools you will
need to make the installation.
Check local plumbing and electrical codes.
Use only lead-tree solder and flux for all sweat-solder connections, as required by federal codes.
Use care when handling the water softener. Do not turn upside down, drop, or set on sharp protrusions.
Avoid installing in direct sunlight. Excessive sun heat may cause distortion or other damage to
non-metallic parts.
Thewatersoftenerrequiresaminimumwaterflowof 3gallonsperminuteattheinlet.Maximum
allowableinletwaterpressureis125psi.If daytimepressureisover80psi,nighttimepressuremay
exceedthemaximum.Useapressurereducingvalveif necessary.(Addingapressurereducingvalve
mayreducetheflow.)If yourhomeisequippedwithabackflowpreventer,anexpansiontankmust
beinstalledinaccordancewithlocalcodesandlaws.
Thewatersoftenerworkson24volt-60hz electricalpoweronly,suppliedby a directplug-in
trans*k_rmer(included).Besuretousetheincludedtransformerandplugit intoanominal120V,60
cyclehouseholdoutletthatisproperlyprotectedbyanovercurrentdevicesuchasacircuitbreakeror
fuse.If transformerisreplaced,useonlytheauthorizedservice,ClassII, 24V10VAtrans*k_rmer.
Thissystemisnotintendedtobeused*k_rtreatingwaterthatismicrobiologicallyunsafeorofunknown
qualitywithoutadequatedisinfectionbeforeorafterthesystem.
Inspect Shipment
The parts required to assemble and install the water softener are included with the water softener.
Copper tubes and ground Single valve bypass
clamp
Hose adaptor Hose clamps
Clips Washers
Water hardness test strip
[ I
20 ft. green drain hose
O
Installation nuts
Grommet
Thoroughly check the water softener *k_rpossible shipping damage and parts loss. Also inspect and
note any damage to the shipping carton.
Remove and discard (or recycle) all packing materials. To avoid loss of small parts, we suggest you
keep the small parts in the parts bag until you are ready to use them.
Do not return the water softener to store.
If you have any questions, or there are missing parts or damage, please call
1-866-986-3223, Monday - Friday, 8 am - 9 pm EST.
Before you call please have your model number, date of purchase, water
conditions and number of people living in your home.
For future reference, enter the following information.
Model No. OO Serial No. OO
Code OInstallation date
*Water hardness gpg **Iron content ppm
0on registration decal (located under salt hole cover) 0 on shipping carton
A hardness test strip is provided with your water softener.
** Kits arc available at retail hardware stores for testing water hardness and iron content. Some retail
stores will also test your water for a fce.
Water Softener Dimensions
MODEL
WHES20
WHES30
,,,=_ 19"
3-3/8"_OUT E
t
18"
C
NOMINAL RESIN TANK SIZE
8" DIA. X 35"
9" DIA. X 35"
A
36-1/2"
36-1/2"
B
35"
35"
C
43-5/16"
43-5/16"
How a Water Softener Works
Softening Cycle
When the water softener is providing soft water, it is called "service" or the "softening cycle". During
this cycle, hard water flows from the main water pipe in the household into the water softener. Inside
the resin tank is a bed made up of thousands of tiny, plastic resin beads. As hard water passes through
the bed, each bead attracts and holds the hardness minerals. Water without the hardness minerals (soft
water) flows from the water softener to the rest of the house.
Regeneration Cycle
Eventually the beads become coated with calcium or magnesium ions. At this point, the water softener
needs to replenish the beads with sodium ions. This process is called "regeneration".
Regeneration occurs when the resin beads are washed with a strong salt water solution. The sodium
forces the calcium and magnesium ions to be released where they are then discharged as waste during
the regeneration cycle. The beads are then ready to once again to collect the hardness minerals
(calcium and magnesium) from the water. Regeneration consists of five cycles; brine fill, brining, brine
rinse, backwash and fast rinse. The total time of the regeneration cycle is approximately two hours.
Water Conditioning Information
Water Conditioning
Water conditioning is the treatment of t2}ur general conditions. These are:
Hardness
Iron
Acidity
Sediments
1. Hardness is a term to describe the presence of calcium and magnesium minerals in water. A
chemical analysis accurately measures the amount of minerals in grain weight. For example, one
gallon of water with 5 grains per gallon (gpg) hardness has dissolved minerals, that if solidified,
about equals the size of one ordinary aspirin tablet. One gallon of water, 25 gpg hard, has a mineral
content equal in size to 5 aspirin tablets. Water hardness varies greatly across the country. It
generally contains from 3 to 100 gpg.
Hardness minerals combine with soap to make a soap curd. The curd greatly reduces the cleaning
action of soap. Precipitated hardness minerals form a crust on cooking utensils, appliances, and
plumbing fixtures. Even the tastes of foods are affected. A water softener removes the hardness
minerals to eliminate these effects, and others.
IMPORTANT: Water softeners using sodium chloride (salt) _2}rregeneration add sodium to the
water. Persons on sodium restricted diets should consider the added sodium as part of their overall
intake. Water softeners using potassium chloride (salt) for regeneration add sodium to the water.
Persons on potassium restricted diets should consider the added potassium as part of their overall
intake.
2_
Factor into your diet the amount of sodium or potassium shown below, based on your water
hardness and consumption.
Sodium Added to Waterfrom CationExchange Softening
Initial WaterHardness Sodium added by Cation Potassium added by Cation
Exchange Softeningof Water* Exchange Softeningof Water**
Grains per Gallon MilligramsNa+/qt. MilligramsK+/qt.
1 7.5 12.75
537 62.9
6 44 74.8
7 52 88.4
8 60 102
9 68 115.6
10 75 127.5
15 112 190.4
20 150 255
30 225 382.5
40 300 510
*If your water supply is 15 grains hard and you drank 3 quarts of softened water you would
consume 335 milligrams of sodium. That is equivalent to eating 2-1/2 slices of white bread.
**One large banana, about 9 inches in length, has approximately 600 milligrams of potassium.
Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affcct the taste
of t\_od, drinking water, and other beverages. Iron in water is measured in parts per million (ppm).
The total* ppm of iron, and type or types*, is determined by chemical analysis. Four different types
of iron in water are:
Ferrous (clear water),
Ferric (red water),
Bacterial and organically bound iron,
Colloidal and inorganically bound iron (fcrrous or ferric).
*Water may contain one or more of the four types of iron and any combination of these. Total iron
is the sum of the contents.
Ferrous (clear water) iron is soluble and dissolves in water. This water softener will remove
moderate amounts of this type of iron (see specifications). Ferrous (clear water) iron is usually
detected by taking a sample of water in a clear bottle or glass. Immediately after taking, the sample
is clear. As the water sample stands, it gradually clouds and turns slightly yellow or brown as air
oxidizes the iron. This usually occurs in 15 to 30 minutes.
When using the softener to remove Ferrous (clear water) iron, add 5 grains to the hardness setting
for every t ppm of Ferrous (clear water) iron.
3.
.
Ferric (red water), and bacterial and organically bound irons are insoluble. This water softener will
not remove ferric or bacterial iron. This iron is visible immediately when drawn from a faucet
because it has oxidized be*k_rereaching the home. It appears as small cloudy yellow, orange, or
reddish suspended particles. After the water stands for a period of time, the particles settle to the
bottom of the container. Generally these irons are removed from water by filtration. Chlorination
is also recommended tk_rbacterial iron.
Colloidal and inorganically bound iron is of ferric or fcrrous form that will not filter or exchange
out of water. This water softener will not remove colloidal iron. In some instances, treatment may
improve colloidal iron water. Colloidal iron water usually has a yellow appearance when drawn.
After standing for several hours, the color persists and the iron does not settle, but remains
suspended in the water.
Acidity or acid water is caused by carbon dioxide and hydrogen sulfide. This water softener will
not improve an acid condition in water. Acid water can be corrosive to plumbing, plumbing
fixtures, water heaters, and other water using appliances. In can also damage and cause premature
failure of seals, diaphragms, etc., in water handling equipment.
A chemical analysis is needed to measure the degree of acidity in water. This is called the pH of
water. Water testing below 6.9 pH is acidic. The lower the pH reading, the greater the acidity. A
neutralizer filter or a chemical fced pump are usually recommended to treat acid water.
Sediment is fine, foreign material particles suspended in water. This water softener will not
remove sediment. This material is most often clay or silt. Extreme amounts of sediment may give
the water a cloudy appearance. A sediment filter installed ahead of the water softener normally
corrects this situation.
Installation Requirements
Tools and Parts Needed
Assemble the required tools before starting installation. Read and follow the instructions provided with
any tools listed here.
• Screwdriver • Tape Measure
• Pliers
If using Soldered Copper Pipe
• Tubing cutter • Lead-free solder and i]ux
• Propane torch • Emery cloth, sandpaper or steel wool
• Misc. copper pipe fittings
If using Threaded Pipe
•Pipe cutter or hacksaw • Pipe joint compound
• Threading tool • Misc. threaded pipe fittings
If using CPVC Plastic
• Pipe cutter • Solvent cement
• Hacksaw • Primer
• Adjustable wrench • Misc. CPVC pipe fittings
If using Other
• Other pipe and fittings suitable for potable water supply as required by piping system
manufacturer and local codes and/or ordinances.
Location Requirements
Consider all of the following when selecting all installation location for the water softener.
• Do not locate the water softener where freezing temperatures occur. Do not attempt to
treat water over 120°E Freezing, or hot water damage voids the warranty.
• To condition all water in the home, install the water softener close to the water supply
inlet, and before all other plumbing connections, except outside water pipes. Outside
faucets should remain on hard water to avoid wasting conditioned water and salt.
• A nearby drain is needed to carry away regeneration discharge (drain) water. Use a floor
drain, laundry tub, sump, standpipe, or other options (check your local codes). See "Air
Gap Requirements" and "Valve Drain Requirements" sections.
• The water softener works on 24 volt-60 hz electrical power only, supplied by a direct
plug-in transformer (included). Provide an electrical outlet in accordance with NEC and
local codes.
• Always install the water softener between the water heater and water inlet. Any other
installed water conditioning equipment should be installed between the water softener
and the water inlet (see Figure 1 below).
cold t"_-- '__
water heater _'_ s°P_ngt I water inlet
I I filter
watersoftener I ]
Figure 1
Air Gap Requirements
A drain is needed for regeneration discharge water. A floor drain, close to the water softener, is
preferred. A laundry tub, standpipe, etc., are other drain options. Secure valve drain hose in place.
1-1/2"
airgap
floor drain
drain
hose
/
drain
hose _ rain
_j hose
1 - 1/2" _----.._._._
airgap __
1-1/2" \
I I! a,,0ap
standpipe laundry tub
Figure 2
Valve Drain Requirements
Use the flexible green drain hose, that is included, measure and cut to the length needed. Flexible drain
hose is not allowed in all localities (check your plumbing codes). If local codes do not allow use of a
flexible drain hose, a rigid valve drain run must be used. Buy a compression fitting (1/4 NPT x 1/2 in.
minimum tube) and 1/2" tubing from your local hardware store. Then plumb a rigid drain as needed
(see Figure 3).
NOTE: Avoid long &ain hose runs, or elevating the hose more than 8' above the floor. Make the
water softener valve drain as short and direct as possible.
1/4" NPT thread
Barbs for 3/8" I.D.tubin 9
Clip 1/4" NPT thread
barbs
Cut barbs from valve drain elbow (pull clip
and remove drain valve elbow from valve)
Compression fitting 1/4 NPT x
1/2" O.D. tube (not provided)
,/
1/2" outside diameter copper
tube (not provided)
Figure 3
lO
Plan the Installation
Inlet - Outlet Plumbing Options
Always install either a single bypass valve (provided) or, if desired, parts for a 3 valve bypass system
(not included) can be purchased and assembled, as shown in Figure 4. Bypass valves allow you to turn
off water to the softener for maintenance if needed, but still have water in house pipes.
NOTE: If you choose to install a 3 valve bypass, you will still need to use the included single valve
bypass to connect to the softener.
Single valve bypass
se.i'cUe" ou ate
3 valve bypass
outlet __i
valve , _q[___, valve
from water softener to water softener
Figure 4
•Pipe and fittings must be 3/4" minimum.
Use either:
• Copper pipe
• CPVC plastic pipe
• Threaded pipe
• Other pipe approved for use with potable water
to outside
faucets
hard water
//_ water softener valve
direct plug-in
\ transformer
""- _ to timer
valve drain
elbow
valve drain
hose *
*Do not connect
the water softener
valve drain tubing
to the salt storage
tank overflow
hose.
floor drain _ o_ °
conditioned
water
grounding clamp
inlet
\
overflow drain ,._
elbow
salt storage tank
overflow hose * single valve
lubricated bypass
o-ring
To keep over floor drain, secure
valve drain hose in place.
NOTE: See "Air Gap Requirements" section.
NOTE: Shown with salt hole cover and top cover removed.
Figure 5 (typical installation)
li
Installation
Turn Off Water Supply
1. Close the main water supply valve, near the well pump or water meter.
2. Open all faucets to drain all water from the house pipes.
NOTE: Be sure not to drain water from the water heater, as damage to the water heater
dements could result.
Install the Brine Tank Overflow Elbow
3 " ")
Install the brine tank overflow grommet and elbow in the L/16 diameter h< lc in the back of the salt
storage tank sidewall.
NOTE: The salt storage tank drain elbow accepts either 1/2" or 3/8" I. D. hose.
Nozzle venturi assembly _
Nut-ferrule
Top cover
Brine tank overflow elbow
Salt hole cover
Brine tubing
Salt storage tank
Stand tube
Brine tank overflow
grommet
13/16" hole
Brinewell cover
Brinewe!l
Float stem
Brine valve
Figure 6
12
Move the Water Softener into Place
Excessive Weight Hazard
Use two or more people to move and install
water softener.
Use two or more people to move and lift salt bags.
Failure to do so can result in back or other injury.
l. Move the water softener into installation position. Set it on a level surface. If needed, place the
water softener on a section of plywood, a minimum of 3/4" thick. Then, shim under the plywood
to level the water softener, see Figure 7.
IMPORTANT: Do not place shims directly under the salt storage tank. The weight of the tank, when
full of water and salt, may cause the tank to fracture at the shim.
Shim
!-/
Plywood
i,,
Figure 7 (if needed for leveling)
2. Visually check and remove any debris from the water softener valve inlet and outlet ports.
3. Remove and discard the yellow plug and make sure the turbine assembly spins freely in the "out"
port of the valve.
4. If not already done, put a light coating of silicone grease or petroleum.idly on the bypass valve
o-rings.
5. Push the bypass valve into the softener valve as far as it will go. Snap the two large holding clips
into place, from the top down as shown in Figure 8.
IMPORTANT: Be sure the clips snap firmly into place so the single valve bypass will not pull out.
_- clip
channel
correct assembly
clip ___._
outside diameter of water outside diameter of clipchan-
softener valve inlet and outlet nel on single valve bypass
NOTE: Be sure all 3 tabs of the clip go through the matching holes
on the water softener valve inlet or outlet, and fully into the channel
on the single valve bypass.
Figure 8
I3
Assemble Inlet and Outlet Plumbing
Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet
ports of the water softener valve. Be sure to keep fittings fully together, and pipes squared and straight.
Be sure hard water supply pipe goes to the water softener valve inlet side.
NOTE: Inlet and outlet are marked on the valve. Trace the water flow direction to be sure.
IMPORTANT: Be sure to fit, align and support all plumbing to prevent putting stress on the softener
valve inlet and outlet. Undue stress from misaligned or unsupported plumbing may
cause damage to the valve.
Connect Inlet and Outlet Plumbing
Complete the inlet and outlet plumbing for the type of pipe as shown below.
Electrical Shock H_ar(I
Use metal fittings with metal pipe.
Do not use plastic fittings to connect to metal
house pipes.
Failure to follow these instructions can result in
death or electrical shock.
Ground Clamp
Ground Clamp
Figure 9
Soldered copper
1. Thoroughly clean and apply solder flux to all joints.
2. Make all solder connections.
NOTE: Do not solder with installation tubes attached to single valve bypass. Soldering heat will
damage the valve.
IMPORTANT: When installing the copper tubes and ground clamp assembly to the single valve
bypass, the ground clamp must be secured in place. If necessary tighten the screw.
14
Threaded pipe
1. Apply pipe joint compound or Tcflon® tape to all male pipe threads.
2. Tighten all threaded joints and make all solder connections.
NOTE: Do not solder with installation tubes attached to single valve bypass. Soldering heat will
damage the valve.
IMPORTANT: When installing the copper tubes and ground clamp assembly to the single valve
bypass, the ground clamp must be secured in place. If necessary tighten the screw.
CPVC plastic pipe
1. Clean, prime and cement all joints, following the malmfacturer's instructions supplied with the
plastic pipe and fittings.
NOTE: Do not solder with installation tubes attached to single valve bypass. Soldering heat will
damage the valve.
IMPORTANT: When installing the copper tubes and ground clamp assembly to the single valve
bypass, the ground clamp must be secured in place. If necessary tighten the screw.
Other
1. Follow the piping system manufacturer's instructions when using other pipe approved tk)rpotable
water.
IMPORTANT: When installing the copper tubes and ground clamp assembly to the single valve
bypass, the ground clamp must be secured in place. If necessary tighten the screw.
Install Valve Drain Hose
1. Measure, cut to needed length and connect the 3/8" green drain line (provided) to the water
softener valve &ain fitting. Use a hose clamp to hold the hose in place.
NOTE: If codes require a rigid drain line see "Valve Drain requirements" section.
2. Run the green drain hose or copper tubing to the floor drain. Secure green drain hose. This will
prevent "whipping" during regenerations. See "Air Gap Requirements" section.
Install Salt Storage Tank Overflow Hose
1. Measure, cut to needed length and c(mnect the 3/8" green drain line (provided) to the salt storage
tank overflow elbow and secure in place with a hose clamp.
2. Run the hose to the floor drain, or other suitable drain point no higher than the drain fitting on the
salt storage tank. (This is a gravity drain.) If the tank overfills with water, the excess water flows
to the drain point. Cut the green drain line to the desired length and route neatly out of the way.
IMPORTANT: For proper operation of the water softener, do not connect the water softener
valve drain tubing to the salt storage tank overflow hose.
I5
Test for Leaks
To prevent air pressure in the water softener and plumbing system, do the following steps in order.
1. Fully open two or more softened cold water faucets close by the water softener, located
downstream from the water softener.
2. Place the single valve bypass valve or 3 valve bypass in "bypass" position. See "Plan The
Installation" section.
3. Fully open the main water supply valve. Run water until there is a steady flow from the opened
faucets, with no air bubbles.
4. Place bypass valve(s) in "service" or soft water position as follows:
• Single valve bypass: Slowly move the valve stem toward"service", pausing several times
to allow the water softener to till with water.
• 3 valve bypass: Fully close the bypass valve and open the outlet valve. Slowly open the
inlet valve, pausing several times to allow the water softener to fill with water.
5. After about three minutes, open a hot water faucet until there is a steady flow and there are no air
bubbles, then close.
6. Close all cold water faucets and check tk)r leaks at the plumbing connections that you made.
Add Water and Salt to the Salt Storage Tank
Excessive Weight Hazard
Use two or more people to move and install
water softener.
Use two or more people to move and lift salt bags.
Failure to do so can result in back or other injury.
t. Using a container, add about three gallons of clean water into the salt storage tank.
2. Fill the salt storage tank with salt. Use nugget, pellet or coarse solar salts with less than t %
impurities.
NOTE: See "Routine Maintenance Section" tk_radditional information on salt.
Sanitize the Softener/Sanitize After Service
1. Open salt hole cover and remove the brinewell cover and pour about 1-1/2 oz. (2 to 3 tablespoons)
of household bleach into the softener brinewell. Replace the brinewell cover.
2. Make sure the bypass valve(s) is in the service (open) position.
3. Sanitize procedure will be completed when first cycle is run and sanitizing solution is flushed from
the water softener.
Plug in Water Softener
During installation, the water softener wiring may be moved or jostled from place. Check to be sure
all leadwire connectors are secure on the back of the electronic board and be sure all wiring is away
from the valve gear and motor area, which rotates during regenerations.
t. Plug the water softener into an electrical outlet that is not controlled by a switch.
NOTE: The water heater is tilled with hard water and, as hot water is used, it refills with
conditioned water. In a fcw days, the hot water will be fully conditioned. To have tully
conditioned hot water immediately, wait until the initial recharge is over. Then, drain the
water heater (following instructions for water heater) until water runs cold.
16
Program the Water Softener - Model WriES20
Display UP button
\
RECHARGEbutton
RECHARGE /
/ /
PROGRAM button
PROC
DOWN Button
Figure 10
If you have questions about installation, programming, operating and routine maintenance...
call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
Set Time of Day
When the transformer is plugged into the electrical outlet, a model code and a test number (example:
s3.0), begin to flash in the faceplate display. Then, 1_:00 PM and the "_wrds PRESENT TIME begin
to flash.
NOTE: A,, W7
If SR - - shows in the display, press the UP <_x or DOWN Vbutton until SRI7
shows in the display. Then, press the O PROGRAM button to set, and change to the
flashing PRESENT TIME display.
If"the "_w_rds "PRESENT TIME" d<_n<_t sh(_w in"the display, press the O PROGRAM button until they
do.
I I,I-- I--! PM
7,_0
PRESENT TIME
Be sure AM or PM is correct.
NOTE:
Press the _x Up or _ Down buttons to set the present time. Up moves the display ahead; down
sets the time back.
PRESENT TIME
Press buttons and quickly release to slowly advance the display. Hold the buttons
down tk)r fast advance. This procedure applies tk)r all tk)llowing settings.
I7
Set Water Hardness Number
1. Press the _ PROGRAM button once again to display a flashing 25 and the word"HARDNESS".
7F
HARDNESS
2. Press the _ Up or _ Down buttons to set your water hardness number.
NOTE: Be sure to enter the grains per gallon (gpg) hardness of your water supply on page 5, for
future refcrence. If your water supply contains iron, compensate for it by adding to the
water hardness number. For example, assume your water is 20 gpg hard and contains 2
ppm iron. Add 5 to the hardness number for each 1 ppm of iron. In this example, you
would use 30 fl)r your hardness number.
20 gpg hardness
2 ppm iron x 5 = 10 +10
(times) 30 HARDNESS NUMBER
Set Recharge (Regeneration) Time
1. Press the O PROGRAM button once again to display a flashing 2:00AM and the words
"RECHARGE TIME". This is a good time fk)r the recharge to start in most households because
water is not in use.
--I,1--117 AM
C'UU
RECHARGE TIME
2.
If you want to change the recharge start time, press the _ Up or _ Down buttons until the
desired starting time shows.
Press the (_ PROGRAM button once again to return to normal operating display.
Start a Recharge
PresstheORE(HARGEbuttonalxlholdforthreesccondsulltfltheword Recharge beglns to flash
in the timer display, starting a recharge. This recharge draws the sanitizing bleach into and through the
water softener. Any air remaining in the water softener is purged to the drain.
If you have questions about installation, electronic programming, operating and routine maintenance...
call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
18
Program the Water Softener
SET SALT LEVEL button Display
CHECK PRESS TO SCHEDtJLE
/ LEVEL ._ HOLDTO START
/
RECHARGE button
UP button
PROGRAM
/\
PROGRAM button DOWN Button
Figure 11
- Model WHES30
J
If you have questions about installation, programming, operating and routine maintenance...
call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
Set Time of Day
When the transformer is plugged into the electrical outlet, a model code and a test number (example:
9 "_ " • "
s3.0), begin to flash in the faceplate display. Then, 1_:00 PM and the w( rds CURRENT TIME begin
to flash.
NOTE: W7
If .... shows in the display, press the UP 5-_ or DOWN _/button until LE30
shows in the display. Then, press the O PROGRAM button to set, and change to the
flashing CURRENT TIME display.
If the words "CURRENT TIME" do not show in the display, press the O PROGRAM button until
they do.
1. Press the _ Up or _ Down buttons to set the present time. Up moves the display ahead; down
sets the time back.
U'£O,.
I._-113
Cut_nt
Time
im.3C,_
I I._-113
Cut_nt
Time
Be sure AM or PM is correct.
NOTE: Press buttons and quickly release to slowly advance the display. Hold fk)r fast
advance. This procedure applies fk)r all folk)wing settings.
I9
Set Water Hardness Number
1. Press the _ PROGRAM button once again to display a flashing 25 and the word"HARDNESS".
c
3
Hardness
2. Press the _ Up or _ Down buttons to set your water hardness number.
NOTE: Be sure to enter the grains per gallon (gpg) hardness of your water supply on page 5, for
future reference. If your water supply contains iron, compensate for it by adding to the
water hardness number. For example, assume your water is 20 gpg hard and contains 2
ppm iron. Add 5 to the hardness number for each 1 ppm of iron. In this example, you
would use 30 for your hardness number.
20 gpg hardness
2 ppmiron x 5 = 10 +10
(times) 30 ttARDNESS NUMBER
Set Recharge (Regeneration) Time
1. Press the _ PROGRAM button once again to display a flashing 2:00AM and the words
"RECHARGE TIME". This is a good time for the recharge to start in most households because
water is not in use.
2.nl-i,-
"UU
Re_haq/e
Time
7:7
If you want to change the recharge start time, press the t__ Up or v Down buttons until the
desired starting time shows.
Start a Recharge
Pressthe(_RE(HARGEbuttonandholdforthreesecondsulltdthcword Recharge beglns to flash
in the timer display, starting a recharge. This recharge draws the sanitizing bleach into and through the
water softener. Any air remaining in the water softener is purged to the drain.
If you have questions about installation, electronic programming, operating and routine maintenance...
call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
2O
Customizing Features/Options - Model WriES20
Recharge
Recharge button is used to initiate an immediate recharge.
} " • • ,,
Press and hold the O RECHARGE button until the w{ rds RE(HARGE NOW flashes
in the display, and the softener enters the fill cycle of regeneration right away.
"RECHARGE NOW" will flash during the regeneration. When over, full water
conditioning capacity is restored. I I
:I)_PM
RECHARGE NOW
RECHARGE NOW Initiated
NOTE: Avoid using hot water while the conditioner is regenerating, because the water heater will
refill with bypass hard water.
Recharge Tonight
If you do not want to start all immediate recharge, but would like an extra recharge at the next preset
recharge time, do the tk)llowing to schedule a recharge.
• Press and release (do not hold) the (_ RECHARGE button. The words "RECHARGE
TONIGHT" flashes in the display, and the softener will recharge at the next recharge time.
"RECHARGE NOW" will flash during the regeneration. When over, full water
conditioning capacity is restored.
!)_.. PM
RECHARGE TONIGHT
RECHARGE TONIGHT Initiated
"Power- Outage Memory"
If electrical power to the water softener is lost, "memory" built into the timer circuitry will keep all
settings tk)r up to eight hours. While the power is out, the display is blank and the water softener will
not regenerate. When electrical power is restored, the folk)wing will occur.
1. You have to reset the present time only if the display is flashing. The HARDNESS and
RECHARGE TIME never require resetting unless a change is desired. Even if the clock is
incorrect after a long power outage, the softener works as it should to keep your water soft.
However, regenerations may occur at the wrong time of day until you reset the clock to the correct
time of day.
NOTE: If the water softener was regenerating when power was lost, it will now finish the cycle.
2i
Salt Efficiency
When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness
per pound of salt or higher. (May recharge more often using smaller salt dosage and less water). The
softener is shipped in the OFF setting.
1. Press and hold the (_ PROGRAM button until the following screen is displayed.
ULIU _H--,,.._or p
-T--T" I--
WATER METER (A) SWITCH (B)
2,
3.
Once in this display, press the _ PROGRAM button and one of the following two displays is
shown.
0_I_ _,_ Efficiency Icon
Press the _ Up or _ Down buttons to set On or Off. When set to On, the efficiency icon will
be displayed in the upper right hand corner of the normal run display.
Press the _ PROGRAM button once again, to return to normal run display.
_ Displayed when
r,-In ,',__efficiency is set to "On"
_-1,_-1_'3
RECHARGE TONIGHT
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call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
22
Customizing Features/Options-Model WriES30
Recharge
Recharge button is used to initiate an immediate recharge.
Press and hold the (_) RECHARGE button until the words "RECHARGE", "SERVICE"
and "FILL" flash in the display, and the softener enters the fill cycle of regeneration right
away. The word "RECHARGE" will flash during the regeneration. When over, full water
conditioning capacity is restored.
RECHARGE NOW Initiated
NOTE: Avoid using hot water while the conditioner is regenerating, because the water heater will
refill with bypass hard water.
Recharge Scheduled
If"you do not want to start all immediate recharge, but would like all extra recharge at the next preset
recharge time, do the folk)wing to schedule a recharge.
• Press and release (do not hold) the _ RECHARGE button. The words "RECHARGE
SCHEDULED" flashes in the display, and the softener will recharge at the next recharge
time. The word "RECHARGE" will flash during the regeneration. When over, full water
conditioning capacity is restored.
Set Salt Level
The water softener has a salt monitor indicator light to remind you to refill the storage tank with salt.
• To set this monitor system, lift the salt hole cover and level the salt in the storage tank.
The salt level decal, on the brinewell inside the tank, has numbers from 0 to 8. Observe
the number the leveled salt is at, or closest to. Now, press the (_) SET SALT LEVEL
button until black ovals corespond to the salt level number. At level 2 or below, the
indicator LED will flash "Check Salt I_vel".
If you want to turn the salt monitor off, press the _ SET SALT LEVEL button until
"SALT LEVEL OFF" shows in display.
"Power- Outage Memory"
If electrical power to the water softener is lost, "memory" built into the timer circuitry will keep all
settings for up to eight hours. While the power is out, the display is blank and the water softener will
not regenerate. When electrical power is restored, the following will occur.
1. You have to reset the present time only if the display is flashing. The HARDNESS and
RECHARGE TIME never require resetting unless a change is desired. Even if the clock is
incorrect after a long power outage, the softener works as it should to keep your water soft.
However, regenerations may occur at the wrong time of day until you reset the clock to the correct
time of day.
If the water softener was regenerating when power was lost, it will now finish the cycle.
NOTE:
Water Flow Indicator
Whenever the softener has water flowing from the outlet port, the display will show water droplets
scrolling down the right hand side of the screen. The faster the water flow, the faster the droplets will
flash. 3:k'-I
..._ roplets indicate water
flow through softener
Salt Efficiency
When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness
per pound of salt or higher. (May recharge more often using smaller salt dosage and less water). The
softener is shipped in the OFF setting.
1. Press and hold the O PROGRAM button until the following screen is displayed.
.
)
Once in this display, press the O i ROGRAM button and one of the following two displays is
shown.
n 0FF]
un
_"_ {1_ Eficiency Icon
Press the Z_ Up or _ Down buttons to set On or Off. When set to On, the efficiency icon will
be displayed in the lower left hand corner of the normal run display.
24
Clean /Clear Water Iron Removal
This fcature is beneficial on water supplies containing iron and/or high amounts of sediments (sand,
silt, dirt, etc.). When set to "ON", an additional backwash and fast rinse cycle will occur first,
preceeding the normal regeneration sequence. This provides extra cleaning of the resin bed beti)re it
is regenerated with the salt brine. To conserve water set this feature "OFF" if your water supply does
not contain iron or sediments.
1. Press and hold the _ PROGRAM button until the fifllowing screen is displayed.
nnl-i
s_,,i_U UU
Once in this display, press the _ PROGRAM button twice and one of the following two displays
is shown. Both displays will show the word "Clean".
n
ur! Clean nFF
UClean
2. Press the £_X Up or _ Down buttons to set On or Off.
Clean Feature Minutes
Adjust the length of the Clean/Clear Water Iron Removal fcature, from 1 to 15 minutes in length. To
change this cycle time, use the UP button to increase the time, or the DOWN button to shorten the time.
If you are using this feature the length of the extra backwash cycle automatically sets to 3 minutes.
t. Press and hold the _ PROGRAM button until the following screen is displayed.
nnl-i
s_,,i_ UUU
2.
Once in this display, press the (_ [ROGRAM button three times and following display is shown.
8Mh_'
Press the _ Up or _ Down buttons to set number of minutes.
25
Maximum Days Between Regenerations
The water softener automatically controls regeneration frequency. This provides the greatest operating
efficiency, and under most conditions, this fcature should be left in this mode. However, modify this
feature if you want to force a regeneration every set number of days. For example, if your water supply
contains iron and you want the softener to regenerate at least once every fcw days to keep the resin
bed clean, set the display as shown below. Setting is available from 1 to 15 days by using the UP and
DOWN buttons.
NOTE: The softener will recharge on its own if needed, even if it is before the set number of days.
1. Press and hold the (_ PROGRAM button until the following screen is displayed.
rlnn
S_r,i_U UU
Once in this display, press the O PROGRAM button fkmr times and following display is shown.
2. Press the _ Up or _ Down buttons to set number of days.
12 or 24 Hour Clock
All time displays are shown in standard clock time (1 to 12 PM; and 1 to 12 AM) at the 12 hr default
setting. If 24 hour clock displays are desired, follow steps below.
1. Press and hold the Q_) PROGRAM button until the following screen is displayed.
i-i FII-I
s_,,i_ U UU
2.
Once in this display, press the O PROGRAM button five times and the tk)llowing display is
shown.
AM
12br"
Time
12Hour Clock Initiated
dqbr
Time
24 Hour Clock Initiated
Press the _ Up or _ Down buttons to set clock.
If you have questions about installation, programming, operating and routine maintenance...
call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
26
Routine Maintenance
Refilling With Salt
Lift the salt hole cover and check the salt storage level frequently. If"the conditioner uses all the salt
bef\_re you refill it, you will get hard water. Until you have established a refilling routine, check the
salt every two or three weeks. Always refill if less than 1/3 full. Be sure the brinewell cover is on.
NOTE: In humid areas, it is best to keep the salt storage level lower, and to refill more often.
Recommended Salt: Nugget, pellet or coarse solar salts with less than f % impurities.
Salt Not Recommended: Rock salt, high in impurities, block, granulated, table, ice melting, ice cream
making salts, etc., arc not recommended.
Breaking A Salt Bridge
NOTE: If you see more than a few inches of water in the bottom of the tank, see "Cleaning the
Nozzle and Venturi" section.
Sometimes, a hard crust or salt bridge forms in the brine tank. It is usually caused by high humidity
or the wrong kind of salt. When the salt bridges, an empty space fk_rmsbetween the water and the salt.
Then, salt will not dissolve in the water to make brine. Without brine, the resin bed does not regenerate
and you will have hard water.
If the storage tank is full of salt, it is hard to tell if you have a salt bridge. Salt is loose on top, but the
bridge is under it. Take a broom handle, or like tool, hold it next to the water softener, measure the
distance from the floor to the rim of the water softener. Then push the broom handle straight down into
the salt. If a hard object is felt, it's most likely a salt bridge. Carefully push into the bridge in several
places to break it. Do not use any sharp or pointed objects as you may puncture the brine tank.
Push Tool into Salt
Bridge to Break
Pencil
Mark
Broom
Handle
Salt
Salt Bridge
Water Level
Figure 12
27
Cleaning the Nozzle and Venturi
A clean nozzle and venturi (see Figure 13) is a must for the conditioner to work properly. This small
water softener creates the suction to move brine from the brine tank, into the resin tank. If it should
become plugged with sand, silt, dirt, etc., the conditioner will not work, and you will get hard water.
To get to the nozzle and venturi, remove the top cover. Be sure the water softener is in soft water cycle
(no water pressure at nozzle and venturi). Then, holding the nozzle and venturi housing with one hand,
turn off the cap. Do not lose the o-ring seal. Lift out the screen support and screen. Then, remove the
nozzle and venturi. Wash the parts in warm, soapy water and rinse in fresh water. If needed, use a small
brush to remove iron or dirt. Do not scratch, misshape, etc., surfaces of the nozzle and venturi. Also,
check and clean the gasket and flow plug(s).
Replace all parts in the correct order. Lubricate the o-ring seal with silicone grease and locate in
position. Install and tighten the cap, by hand only. Do not overtighten and break the cap or housing.
Cap ---._
O-ring seal -"----_ O
Screen support -_.__.@
Screen
Nozzle & venturi
.. *Flow plug (1-EP)
Screen
*Flow plug (HVDC)
Nozzle & venturi housing
*Install with lettered side up
concave side down.
Ferrule nut
IMPORTANT: Be sure
small hole in the gasket is
centered directly over the
small hole in the nozzle &
venturi housing.
Figure 13
Recharge the softener several times to reduce water level in the tank. This will also assure that the
softener is completely recharged and ready to provide softened water again. Once the water level in
the tank is about 2" to 3", you may resume normal use. If the water level does not drop after a couple
of recharges, do the following:
Remove the brine valve assembly from the brinewell and push float stem down. Place opening of brine
valve .just under the water and start a recharge. Move the brine valve down with each recharge, until
it rests at the bottom of the tank. Add salt, if needed, and return to normal use.
F
Brine valve assembly is 1
inside the brinewell, located _l J_ Float stem
in the salt storage tank. _ (push down)
Figure 14
If"you have questions about routine maintenance...
call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
28
Troubleshooting Guide
Need help troubleshooting? (?all 1-866-986-3223, Monday -Friday, 8 am to 9 pm, EST.
Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle-nose Pliers
PROBLEM CAUSE SOLUTION
No Soft Water 1. No salt in the storage tank. a. Refill with salt.
b. Use Recharge feature.
No Soft Water Timer 1. Transformer unplugged at wail outlet, or power cable a. Check for loss of power and correct. Reset electronic controls
Display Blank disconnected from back of electronic board, transformer and use the Recharge feature.
defective.
2. Fuse blown, circuit breaker popped, or circuit switched off. a. Replace fuse, reset circuit breaker, or switch circuit on use the
(See page 24 "Power Outage Memory"). Recharge feature.
3. Electronic control board defective, a. Replace Electronic Control Board (PWA). *
No Soft Water Salt Level 1. Salt in storage tank bridged, a. Refer to "Breaking a Salt Bridge" section to break.
Not Dropping 2. Manual bypass valve(s) in bypass position, a. Move stem in single valve bypass to service.
No Soft Water, Salt 1. Dirty, plugged or damaged nozzle & venturL a. Take apart, clean and inspect nozzle and venturi, see
Storage Tank Full Of "Cleaning the Nozzle and Venturi" section.
Water 2. Valve drain hose plugged, a. Hose must not have any kinks, sharpbendsoranywaterflow
blockage, see "Valve Drain Requirements" section.
3. Low or high system water pressure (low pressure may disrupt a. If pressure is low, increase well pump output to a minimum 20
brine draw during recharge, high pressures may cause inner psi. Add a pressure reducing valve in the supply pipe to the
valve parts failure), softener, if daytime pressure is over 100 psi. Contact a licensed
plumber.
4. Brine valve float dirty or defective, a. Clean or replace Brine Valve Float assembly. *
5. Leak between valve and resin tank assembly, a. Replace o-rings between resin tank and valve. See water
softener components.
Water Hard Sometimes t. Time setting wrong, a. Check and change time setting.
2. Incorrect water hardness setting, a. Refer to "Set Water Hardness Number" section to set correctly.
3. Incorrect model code programmed, a. Refer to "Program The Water Softener" section to set correctly.
4. Hot water being used when softener is regenerating, a. Avoid using hot water while the softener is regenerating as the
water heater will fill with hard water.
5. Possible increase in water hardness, a. Testtherawwaterforhardnessandironandprogramthe
water softener accordingly, see "Set Water Hardness Number"
section to set.
6. Leaking faucet or toilet valve. Excessive water usage, a. A small leak will waste hundreds of gallons of water in a few
days. Fix all leaks and always fully close faucets.
Iron In Water t. Clear water iron in water supply, a. Test the raw water for hardness and iron and program the
water softener accordingly see "Set Water Hardness Number"
section to set.
2. Iron in soft water, a. Clean resin bed with Resin Bed Cleaner. Follow instructions on
package.
3. Bacterial or organic bound iron. a. Cannot be treated by water softener.
Motor Stalled Or Clicking t. Motor defective or inner valve defect causing high torque on a. Replace rotor/seal kit.*
motor, b. Replace motor & switch. See water softener components.
Error Code Et, E3, or E4 1. Wiring Harness or Connection to Position Switch. a. Replace wiring harness or connection to position switch. See
appears water softener components.
2. Switch, a. Replace switch. See water softener components,
3. Valve Defect Causing High Torque. a. Replace rotor/seal kit.*
4. Motor Inoperative a. Replace motor. *
Error Code E5 appears 1. Electronic Control. a. Replace Electronic Control Board (PWA), *
Assistance from customer service may be needed with the fl)llowing problems and solutions.
PROBLEM CAUSE SOLUTION
Water Running To The t. Inner valve defect causing leak. a. Replace seals and rotor,
Drain (While Unit Is In The
Soft Water Cycle)
Resin In Household 1. Crack in distributor or riser tube. a. RepIace distributor or risertube.
Plumbing, Resin Tank
Leaking
Salt Storage Tank Leaking 1. Crack in brine tank. a. Replace salt storage tank.
Instructions included.
Procedure fl)r removing error code from faceplate:
1. Unplug transfk_rmer from outlet.
2. Correct defect.
3. Plug in transfk_rmer.
4. Wait for 6 minutes. The error code will return if the defect was not corrected.
29
Automatic Electronic Diagnostics
This water softener has a self-diagnostic function for the electrical system (except input power and/or
water meter). The water softener monitors electronic components and circuits for correct operation.
If a malfunction occurs, an error code appears in the display.
The troubleshooting chart shows the error codes that could appear, and the possible malfunctions for
each code.
While an error code appears in the display, all buttons are inoperable except the PROGRAM button.
PROGRAM remains operational so the service person can perfk)rm the Manual Advance Diagnostics,
see below, to further isolate the problem.
Manual Advance Diagnostics -Model WriES20
Use the following procedures to advance the water softener through the regeneration cycles to check
operation.
Lift off the salt hole cover, remove the top cover by unlocking the tabs in the back and rocking forward,
to observe can] and switch operation during valve rotation.
1. Press and hold (_ PROGRAM for 3 seconds until 000 - - shows in the display.
TURBINE SWITCHES
ni_ti_'i _ -- _
.......... orP
WATER METER (A) SWITCH (B)
2. The first 3 digits indicate water meter operation as follows:
000 (steady) = Soft water not in use, and no flow through the meter.
Open a nearby soft water faucet.
000 to 199 (continual) = Repeats display for each galkm of water passing through the meter.
NOTE: If you don't get a reading in the display, with faucet open, pull the sensor from the valve
outlet port. Pass a small magnet back and forth in front of the sensor. You should get a
reading in the display. If you get a reading, unhook the in and out plumbing and check the
turbine for binding.
i- MOTOR
SWITCH SENSOR
VALVE
IRBINE
SHAFT
3. The letter (P) and dash (or dashes) indicate POSITION switch operation. If the letter appears, the
switch is closed. If the dash shows, the switch is open.
4. Use the _ RECHARGE button to malmally advance the valve into each cycle and check correct
switch operatkm.
NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge.., see "Breaking
A Salt Bridge" section.
5. While in this diagnostic screen, the fk_llowing infk_rmation is available and may be beneficial for
various reasons. This information is retained by the computer from the first time electrical power
is applied to the face plate.
3O
• Press _x Up to display the number of days this electronic control has had electrical
power applied.
• Press _ Down to display the number of regenerations initiated by this electronic
control since the SR code number was entered.
6. Press and hold the O PROGRAM button until SR17 shows in the display.
I"1
5R 17
7_
8.
This code identifies the softener model. If the wrong number shows, the softener will operate on
incorrect programming.
Return the present time display -- Press the O PROGRAM button.
To change SR number -- Press the _ Up or _ Down button until the correct SR code shows.
Then, press the O PROGRAM button to return to the present time display.
Manual Advance Regeneration Check - Model WriES20
This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow
rates, and other controller functions. Always make the initial checks, and the manual initiated
diagnostics.
NOTE: The electronic control display must show a steady time (not flashing). If an error code
shows, first press the O PROGRAM button to enter the diagnostic display.
1. Press the O RECHARGE button and hold in tk)r 3 seconds. RECHARGE begins to flash as the
softener enters the fill cycle of regeneration. Remove the brinewell cover and, using a flashlight,
observe fill water entering the tank.
If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tubing, or
brine valve riser pipe.
2. After observing fill, press the O RECHARGE button to move the softener into brining. A slow
flow of water to the drain will begin. Verity brine draw from the brine tank by shining a flashlight
into the brinewdl and observing a noticeable drop in the liquid level. This may take 15 to 20
minutes to notice.
NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge.., see "Breaking
A Salt Bridge" section.
If the water softener does not draw brine, check tk)r (most likely to least likely)
• Dirty or plugged nozzle and venturi, see "(?leaning the Nozzle and Venturi" section
• Nozzle and venturi not seated on the gasket, or gasket deformed
• Restriction in valve drain, causing a back-pressure (bends, kinks, elevated too high, etc.),
see "Install Valve Drain Hose" section
• Obstruction in brine valve or brine tubing
• Inner valve failure (obstructed outlet disc, wave washer deformed, etc.)
NOTE: Ifwater system pressure is low, an elevated drain hose may cause back pressure, stopping
brine draw.
3. Again, press the O RECHARGE button to move the softener into backwash. Look for a fast flow
of water from the drain hose.
An obstructed flow indicates a plugged top distributor, backwash flow plug, or drain hose.
3i
4. Press the _ RECHARGE button to move the softener into fast rinse. Again look for a fast drain
flow. Allow the softener to rinse fk)r a few minutes to flush out any brine that may remain in the
resin tank from the brining cycle test.
5. To return the softener to service, press the (_ RECHARGE button.
Manual Advance Diagnostics - Model WriES30
Use the following procedures to advance the water softener through the regeneration cycles to check
operation.
Lift off the salt hole cover, remove the top cover by unlocking the tabs in the back and rocking forward,
to observe cam and switch operation during valve rotation.
1. Press and hold Q_) PROGRAM for 3 seconds until 000 - - shows in the display.
i-i t'11-1
s_,,i_U UU
2. The first 3 digits indicate water meter operatkm as follows:
000 (steady) = Soft water not in use, and no flow through the meter.
Open a nearby soft water faucet.
000 to 199 (continual) = Repeats display for each galkm of water passing through the meter.
NOTE: If you don't get a reading in the display, with faucet open, pull the sensor from the valve
outlet port. Pass a small magnet back ',tnd forth in front of the sensor. You should get a
reading in the display. If you get a reading, unhook the in and out plumbing and check the
turbine for binding.
POS TION --
SWITCH ..... _:"
i ............._ SENSOR
_- HOUSING--TURBINE
7-&glg N°
VALVE
OUTLET --
3. Symbols in the display indicate POSITION switch operation.
Switch is open L ,Se,,i_ DO0 ,Set,i '--' _'] '--| ]
(cam not rotating) .-'-----_ . L.__ 8_:c$ :stcltiOge_l
4. Use the O RECHARGE button to manually advance the valve into each cycle and check correct
switch operation.
NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge.., see "Breaking
A Salt Bridge" section.
5. While in this diagnostic screen, the fk)llowing infk)rmation is available and may be beneficial for
various reasons. This information is retained by the computer from the first time electrical power
is applied to the face plate.
• Press _-_ Up to display the number of days this electronic control has had electrical
power applied.
32
6.
V=7
Press _/ Down to display the number of regenerations initiated by this electronic
control since the LE code number was entered.
Press and hold the O PROGRAM button until LE30 shows in the display.
I _-I1-1
L _-tL!
7.
8.
This code identifies the softener model. If the wrong number shows, the softener will operate on
incorrect programming.
Return the present time display -- Press the O PROGRAM button.
To change LE number -- Press the _-_ Up or _ Down button until the correct code shows.
Then, press the O PROGRAM button to return to the present time display.
Manual Advance Regeneration Check - Model WHES30
This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow
rates, and other controller functions. Always make the initial checks, and the manual initiated
diagnostics.
NOTE: The electronic control display must show a steady time (not flashing). If an error code
shows, first press the O PROGRAM button to enter the diagnostic display.
1. Press the (_ RECHARGE button and hold in fk_r3 seconds. RECHARGE begins to flash as the
softener enters the fill cycle of regeneration. Remove the brinewcll cover and, using a flashlight,
observe fill water entering the tank.
If water does not enter the tank, look fk_ran obstructed nozzle, venturi, fill flow plug, brine tubing, or
brine valve riser pipe.
2. After observing fill, press the (_ RECHARGE button to move the softener into brining. A slow
flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight
into the brinewell and observing a noticeable drop in the liquid level. This may take 15 to 20
minutes to notice.
NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge.., see "Breaking
A Salt Bridge" section.
If the water softener does not &aw brine, check for (most likely to least likely)
• Dirty or plugged nozzle and venturi, see "Cleaning the Nozzle and Vcnturi" section
• Nozzle and venturi not seated on the gasket, or gasket deformed
• Restriction in valve drain, causing a back-pressure (bends, kinks, elevated too high, etc.),
see "Install Valve Drain Hose" section
• Obstruction in brine valve or brine tubing
• Inner valve failure (obstructed outlet disc, wave washer deformed, etc.)
NOTE: Ifwater system pressure is low, an elevated drain hose may cause back pressure, stopping
brine draw.
3. Again, press the O RECHARGE button to move the softener into backwash. Look for a fast flow
of water from the drain hose.
An obstructed flow indicates a plugged top distributor, backwash flow plug, or drain hose.
33
4. Press the O RECHARGE button to move the softener into fast rinse. Again look for a fast drain
flow. Allow the softener to rinse tk_ra few minutes to flush out any brine that may remain in the
resin tank from the brining cycle test.
5. To return the softener to service, press the (_ RECHARGE button.
Product Specifications
Rated Service Flow Rate (gpm)
Amount of High Capacity Resin (cu ft)
Pressure Drop at Rated Service Flow (psig)
Water Supply Max. Hardness (gpg)
Water Supply Max. Clear Water Iron (ppm)
Water Pressure Limits (min./max. psi)
Min. - Max. Water Temperature (°F)
Min. Water Supply Flow Rate (gpm)
Max. Drain Flow Rate (gpm)
Salt storage capacity
WHES20
7.0
.6
12
50
3
20 - 125
40 - 120
3
2.2
200 Ibs.
WHES30
8.3
.82
15
95
7
20 - 125
40 - 120
3
2.2
200 Ibs.
Performance Claims
Rated Softening Capacity
(Grains/Pounds of Salt)
WHES20
9,000 @ 1.8
13,600 @ 3.5
17,800 @ 6.5
20,100 @ 9.4
WHES30
13,500 @ 2.5
20,400 @ 4.9
26,800 @ 9.0
30,100 @ 13.1
Rated Efficiency (Grains!Pound of Salt @
Minimum Salt Dose) 5000 @1.8 Ibs. 5,100 @2.5 Ibs.
These systems contk_rm to NSF/ANSI 44 for the specific performance claims as verified and
substantiated by test data.
The efficiency rating is only valid at the stated salt dose. These softeners were efficiency rated
according to NSF/ANSI Standard 44.
Variable Salt Dose
The salt dose is selected by the electronic controls at regeneration time based on the amount needed.
34
Wiring Schematic
Direct plug-in
transformer II
t2( , I 24vac'
Back of electronic board
in c_ _ n_
Turbine [__--
sensor NO
NC
Position switch
Warranty
WATER SOFTENER WARRANTY
Warrantor: Ecx_dyne Water Systems Inc., 1890 Woodlane Drive, Woodbury, MN 55125
Warrantor guarantees, to the original owner, that:
One Year Full Warranty:
For a period of one (1) year after installation, all parts will be free of defects in materials and workmanship and will perform their
normal functions.
For a period of one (1) year after installation, labor to repair or replace any part deemed to be defective in materials or workman-
ship, will be provided at no additional cost.
Limited Warranties:
Limited ten (10) year warranty, from date of purchased, the salt storage tank and fiberglass mineral tank will not rust, corrode,
leak, burst, or in any other manner, fail to perform their proper functions; and that
Limited three (3) year warranty, after installation, the electronic cxmtrol board will be free of defects in materials and workmanship
and will perform its normal functions.
If, during such respective period, a part proves to be defective, Warrantor will ship a replacement part, directly to your home, without charge.
After the first year, labor necessary to maintain this product is not covered by the product warranty.
If you have questions regarding a warranted product, need assistance with installation or trouble shooting, wish to order a part or report a
warranty issue, we are just a phone call away. Simply dial 1-866-986-3223, Monday - Friday, 8 am - 9 pm EST, for assistance.
General Provisions
The above warranties are effective provided the water conditioner is operated at water pressures not exceeding 125 psi, and at water
temperatures not exceeding 120°F; provided further that the water conditioner is not subject to abuse, misuse, alteration, neglect, freezing,
accident or negligence; and provided further that the water conditioner is not damaged as the result of any unusual fume of nature such as,
but not limited to, flood, hurricane, tornado or earthquake.
Warrantor is excused if failure to perform its warranty obligations is the result of strikes, government regulation, materials shortages, or other
circumstances beyond its control.
*THERE ARE NO WARRANTIES ON THE WATER CONDITIONER BEYOND THOSE SPECIFICALLY DESCRIBED ABOVE.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A
PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT THEY MIGHT EXTEND BEYOND THE ABOVE PERIODS.
THE SOLE OBLIGATION OF WARRANTOR UNDER THESE WARRANTIES IS TO REPLACE OR REPAIR THE COMPONENT
OR PART WHICH PROVES TO BE DEFECTIVE WITHIN THE SPECIFIED TIME PERIOD, AND WARRANTOR IS NOT LIABLE
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. NO WARRANTOR DEALER, AGENT, REPRESENTATIVE, OR OTHER
PERSON IS AUTHORIZED TO EXTEND OR EXPAND THE WARRANTIES EXPRESSLY DESCRIBED ABOVE.
Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential
damage, so the limitations and exclusions in this warranty may not apply to you. This warranty gives you specific legal rights, and you may
have other rights which vary from state to state. This warranty applies to consumer-owned installations only.
(R_Registered trademark/TM Trademark of Whirlpool, USA, used under license.
(d)2004 Whirlpool Corporation. All rights reserved.
TEFLON is a registered trademark of E. I. DuPont.
35
Softener Components
42
41
29 _.
3{1 -..._...._ (_)
10
14 _---- _ _v_ ._ 15
32
33
28
34
35
36
38
39
4O
36
Softener Components
Key Part No. Description
No.
1 7170296 O-Ring, 2-7/8" x 3-1/4"
2 7170254 O-Ring, 13/16" x 1-1/16"
3 7077870 Top Distributor
4 7170270 O-Ring, 2-3/4" x 3"
5 7105047 Rep'l Bottom Distributor
6 7176292 Clamp Section (2 req.)
7 7088033 Retainer Clip (2 req.)
8 7114787 Rep'l Resin Tank, Model WItES20
7264922 Rep'l Resin Tank, Model WItES30
9 0502272 Resin, 1 cu. tL
10 7171349 Cone Screen
11 7095470 Brine Tube
12 7113016 Tubing Assembly
13 7131365 Screen
14 7080653 Clip
15 7092252 Brine Valve Body
16 1205500 Clip
17 0516924 Bottom Seal Retainer
18 0516211 Seal
19 7170288 O-Ring, 15/16 x 1-3/16
20 7092278 Guide Cap
21 7093216 Float Rod & Stem
22 0516947 Float Seal
23 70972(t2 Float (includes Key No. 22)
24 0513860 Float Stop
25 7168647 Ceramic Weight
7116488 Rep'l Brine Valve Asm.
Key Part No. Description
No.
26 7252373 Transtbrmer
27 7264891 Rep'l Electronic Control Board (PWA),
Model WItES20
7264906 Rep'l Electronic Control Board (PWA),
Model WItES30
28 7267108 Top Cover & Faceplate Asm,
Model WItES20 (order decal, below)
7262831 Faceplate Decal, Model WItES20
7267116 Top Cover & Faceplate Asm,
Model WItES30 (order decal, below)
7262849 Faceplate Decal, Model WItES30
29 7262661 Salt Itole Cover
30 7163689 _apor Barrier
31 7262653 Rim
32 7082150 Nut
33 7155115 Brinewell Cover
34 7109871 Brinewell, Model WItES20
7214375 Brinewell, Model WItES30
35 9003500 Grommet
36 1103200 Ilose Adaptor
37 0900431 Itose Clamp
38 7262792 Screw
39 7003847 O-Ring
40 7264875 Rep'l Brine Tank
41 7248706 Grounding Kit
42 7129871 Bypass Valve
37
31
32
Softener Components
43
16
28
10 22
,/23
/24
wear-strip
seal-..@
cross-section
view
27
25
26
38
Softener Components
Key Part Description
No. No.
1 7224087 Screw, #8-32 x 1" (2 req.)
2 7228544 Motor (incl. 2 ea. of Key No. 1)
3 0900857 Screw, #6-20 x 3/8 (2 req.)
4 7231385 Motor Plate
5 0503288 Bearing
6 7113927 Cam and Gear
7 7142942 Clip (Drain)
8 7024160 Drain Itose Adaptor
9 0900431 Tubing Clamp
10 7170327 O-Ring, 5/8 x 13/16
11 0501228 Flow Plug
12 7170238 O-Ring, 7/16 x 5/8
13 7170212 O-Ring, 3/4 x 15/16
14 7(t82(t87 Wave Washer
15 7199232 Rotor & Disc
16 7170246 O-Ring, 3-3/8 x 3-5/8
17 7134224 Rotor Seal
18 7170204 O-Ring, 3/8 x 9/16
19 7(192642 Plug (Drain Seal)
20 7129889 Spring
21 7116713 Clip (2 req.)
22 0507369 Installation Nut (2 req.)
23 0507615 Installation Tube (2 req.)
24 7170335 Washer (2 req.)
25 2204101 Turbine Support and Shat?
26 7117858 Turbine
27 7082053 Valve Body
28 7081764 Seal (Nozzle & Vcnturi)
29 70812(tl Retainer (Nozzle & Vcnturi)
Key Part Description
No. No.
30 7170319 O-Ring, 1/4 x 3/8 (2 req.)
31 7081104 Nozzle & Vcnturi Itousing
32 1202600 Nut - Ferrule
33 7095030 Cone Screen
34 1148800 Flow Plug, .3 gpm
35 7248007 Nozzle & Vcnturi Gasket Kit, Model
WILES20
7190547 Gasket (only), Model WItES20
7114533 Nozzle & Vcnturi Gasket Kit, Model
WItES30
7204362 Gasket (only), Model WItES30
36 0521829 Flow Plug, .1 gpm, Model WItES20
7084607 Flow Plug, .15 gpm, Model WItES30
37 7146043 Screen
38 7167659 Screen Support
39 717(t262 O-Ring, 1-1/8" x 1-3/8"
40 7199729 Cap
41 0900060 O-Ring
42 7248714 Sensor Itousing & Wiring Itarness
43 7085263 Valve Cover
44 7074123 Screw, #10-14 x 2 (5 req.)
45 7077472 Expansion Pin
46 7030713 Switch
47 7117816 Spacer
48 7070412 Screw, #4-24 x 1-t/8 (flat head)
• 7187065 Nozzle & Vcnturi Asm. (incl. Key Nos.
31, & 33 - 40), Model WILES20
• 7253808 Nozzle & Vcnturi Asm. (incl. Key Nos.
31, & 33 - 4(t), Model WILES30
• Not shown.
Manufactured and warranted by
Ecodyne Water Systems, Inc.
1890 Woodlane Drive
Woodbury, MN 55125
39
3/04
