Wacom Co PL-500 Digitizing Tablet User Manual PL500 Content

Wacom Co Ltd Digitizing Tablet PL500 Content

PL500 Usrs Manual

1PL-500INSTALLATION GUIDEAND USER’S MANUALLCD Pen Tablet SystemPL500_Content 5/9/2000, 2:06 PM1
2PrefaceThe Wacom® PL-500 is an integrated LCD tablet designed for direct draw-on-screen interface witha PC or Macintosh computer. The PL-500 components include a Wacom tablet internally mountedbehind a 15.1" diagonal TFT color LCD monitor, and Wacom’s UltraPen®.This manual describes how to install the PL-500 LCD pen tablet system hardware and software.It also describes how to use the PL-500 and UltraPen. Information on using the Wacom TabletControl Panel for customizing your tablet settings is available in the LCD pen tablet system onlineHelp, located under the Help menu in the Wacom Tablet Control Panel.The following are not included with this product:■Information about your specific computer hardware.■Information about your operating system.■Information about application software. To use the pressure-sensitivity of the UltraPen withyour favorite drawing application, refer to instructions in that application’s manuals.Please refer also to your computer hardware, operating system, or software application manuals.PL500_Content 5/9/2000, 2:06 PM2
3Precautions on Handling and Using the PL-500E N V I R O N M E N T■Temperature and Humidity– Operating temperature and humidity 5˚ to 35˚C, 20 to 80% RH– Storage temperature and humidity -10˚ to 60˚C, 20 to 90% RH■Do not use or store the PL-500 where:– Temperature changes are severe (e.g., outdoors or inside a vehicle).– The PL-500 and pen are exposed to direct sunlight or heat from an appliance.– The PL-500 and pen are exposed to water or any other kind of liquid.■␣Only use the AC adaptor that came with your PL-500. If a different type of ACadaptor is used, the PL-500 will not work properly or it may be damaged. Using adifferent type of AC adaptor also has the potential to result in fire.H A N D L I N G■Do not connect or disconnect the DVI video cable while the power cable isattached to the PL-500 or your computer is turned on; it may damage the LCDdisplay or computer video card.■Do not scratch the cover glass of the PL-500. Avoid placing sharp objects on theglass surface.■Do not put heavy articles on the PL-500; this may damage the cover glass orbend the stand.■Avoid intensive shock or vibration to the PL-500 or pen. Hitting or droppingthe PL-500 may damage the cover glass or other components.■Do not use paint thinner, benzine, alcohol, or other organic solvents toclean the PL-500 case or pen. Do not use detergent to clean the coverglass of the PL-500—this may alter the surface friction and deteriorate thehand-writing feel.– To clean the cover glass of the PL-500, use a soft, dry cloth without applyingdetergent. If necessary, slightly moisten the cloth with water and try again.When cleaning, apply only a light amount of pressure to the cover glass and donot make the surface wet.– To clean the PL-500 case or pen, use a soft cloth with mild detergent (such as dishwashing liquid) diluted with water.■Do not disassemble the PL-500 or pen. This may cause the device to malfunc-tion. In this case, Wacom shall have no responsibility to repair or replace the product.■If the pen tip becomes sharp or angular, it may damage the coating onthe cover glass of the PL-500. Please replace the pen nib if necessary.■Prevent your children from swallowing the UltraPen nib or side switch.The pen nib or side switch may accidentally be pulled out if children are biting on them.WARNINGWARNINGPL500_Content 5/9/2000, 2:06 PM3
4Radio and Television Interference (U.S.A.)The equipment described in this manual generates, uses, and can radiate radio-frequency energy.If it is not installed and used properly—that is, in strict accordance with Wacom instructions—itmay cause interference with radio and television reception.F E D E R A L C O M M U N I C A T I O N S C O M M I S S I O N ( F C C ) N O T I C EThis equipment has been tested and found to comply with the limits for Class B digital devices,pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed andused in accordance with the instructions, may cause harmful interference to radio communica-tions. However, there is no guarantee that interference will not occur in a particular installation.You can determine whether the tablet equipment is causing interference by powering it off. If theinterference stops, it was probably caused by the tablet.If your tablet equipment does cause interference to radio or television reception, you may be ableto correct the interference by using one or more of the following measures:■Rotate the television or radio antenna until the interference stops.■Move the tablet equipment farther away from the television or radio.■Plug the tablet equipment and computer into an outlet that is on a different circuit from thetelevision or radio.If necessary, consult your Wacom dealer or an experienced radio/television technician for help.Changes or modifications to this product not authorized by Wacom could void the FCC Certifica-tion and negate your authority to operate the product.PL500_Content 5/9/2000, 2:06 PM4
5CE Declaration (Europe)The equipment described in this manual generates, uses, and can radiate radio-frequency energy.If it is not installed and used properly—that is, in strict accordance with Wacom instructions—itmay cause interference with radio and television reception.R A D I O A N D T E L E V I S I O N I N T E R F E R E N C EThe PL-500 LCD pen tablet system has been tested by the TOKIN EMC Engineering Co., Ltd., an accreditedEMC laboratory in Japan, and found to comply to the following harmonized European Norms:■EN 55 024 (electromagnetic immunity)■EN 55 022 Class B (electromagnetic emissions)■EN61000-3-2 (limits for harmonic current emissions)■EN61000-3-3 (limitation of voltage fluctuations and flicker)Based on the results of these tests, Wacom declares that the above mentioned device conforms tothe European Council Directives 89/336/EEC and 73/23/EEC, and their amendment Directive93/68/EEC and indicates this conformity by the CE-sign on each device.The device must be installed and operated always in strict accordance to the instructions given inthis manual. Any changes or modifications to this product that were not specifically authorized byWacom will invalidate this declaration.WACOM Co., Ltd2-510-1 Toyonodai,Otone-machi,Kitasaitama-gunSaitama, 349-1148JapanPL500_Content 5/9/2000, 2:06 PM5
6Table of ContentsCHECKING PACKED COMPONENTS 7PL-500 COMPONENT FUNCTIONS 8■ Front View■ Rear ViewWINDOWS INSTALLATION 10■ Requirements■ LCD Monitor Installation■Tablet Installation for Windows 98/2000MACINTOSH INSTALLATION 13■Requirements■Hardware Installation■Driver Installation for MacintoshUSING THE ULTRAPEN 15■ UltraPen (UP-803E)■ Using a Pen■ Replacing the Pen TipLEARNING ABOUT THE PL-500 LCD PEN TABLET SYSTEM 18■ Viewing the Online HelpCUSTOMIZING YOUR PL-500 – THE BASICS 19CALIBRATING THE PL-500 20TROUBLESHOOTING 21■ Testing the PL-500 LCD Pen Tablet System■ Testing the UltraPenOBTAINING TECHNICAL SUPPORT 22■ Pre-call Checklist■ Support StaffSPECIFICATIONS 24■ PL-500 General Specifications■ LCD Display■ Tablet■ Power Adaptor■ UltraPen (Model UP-803E)■ UltraPen AccessoriesAPPENDIX 26■ Limited Warranty for Products Purchased and Used in U.S. and Canada■ Warranty on Sales Outside of U.S. and Canada (except Europe)PL500_Content 5/9/2000, 2:06 PM6
7Checking Packed ComponentsIn your package you will find the following items:AccessoriesNote: Some package configurations include an additional CD containing bundled software applications. To installthese applications, insert the CD into your computer’s CD-ROM drive. If the installation menu does not automati-cally display, double-click on the Install icon located on the CD and follow the prompts. Images are not shown toscale.PL-500 Main UnitPower Cable(SM-045/SM-103)UltraPen with Pen Stand(UP-803E and PST-A016-06)USB Cable(STJ-A179)PL-500 LCD Pen Tablet SystemInstallation Guideand User’s ManualWacom Software CDContains the PL-500 softwareand a Readme file.DVI-to-DVI Cable(STJ-A183) DVI-to-DFP Cable(Optional: STJ-A184)AC Adaptor(UP06011150)UE-0233/PL-500Content.pm6J 00.6.20, 9:14 AM7
8STATUS POWERPL-500 Component FunctionsF R O N T V I E WPower SwitchTurns the power to thePL-500 LCD pen tabletsystem on or off.Power LampLights green when powerhas been supplied to thePL-500 and computer anda video signal is present.In addition, this lampflashes at two-secondintervals if your com-puter enters a powermanagement mode inwhich image signals arenot sent.Integrated Tabletand LCD Screen *1The LCD monitor andtablet sensor functionas an integrated inputand output device.The LCD resolution is1,024 x 768 pixelsat 16,777,216 colors.The tablet sensor re-ports pen coordinates,pressure, switch, anderaser information.The characteristics ofthe LCD may cause aninaccurate display ofcolor tones. It is rec-ommended that thetones be checked on acolor-adjusted CRTmonitor.Status LampLights green when thepen tip or a side switch ispressed, or when theeraser enters proximity ofthe LCD screen.*1 On a TFT liquid crystal display, a very small number of pixels may be permanently illuminated or notilluminated at all. This does not mean that the display is defective.PL500_Content 5/9/2000, 2:06 PM8
9R E A R V I E WBrightness Adjust-ment ControlBrightness increaseswhen this control isturned clockwise. Turnthe control counter-clockwise if the frontpanel is hot.CAUTION Be careful toavoid catch-ing your fin-ger in the gapof the mov-able portionof the stand.Stand LeverPulling this lever al-lows the stand tomove freely. Releas-ing the lever locks thestand in place.Connector LidStandThe angle of the standcan be adjusted to oneof 47 levels betweenthe horizontal closedposition (17° fromhorizontal) and thevertical opened posi-tion (76° from horizon-tal).PL500_Content 5/9/2000, 2:06 PM9
10Windows InstallationR E Q U I R E M E N T S– A PC with an available USB port.– The PL-500 requires a video card that supports digital output (either DVI or DFP). If you needto install a video card with digital output, complete the video card hardware and softwareinstallation before connecting the PL-500 LCD pen tablet system. If the video card supportsboth analog and digital output, verify that it is working by attaching a CRT monitor to the analogport. For information on video cards that have been tested with the PL-500, refer to Wacom’sWeb site at http://www.wacom.com/productinfoL C D M O N I T O R I N S T A L L A T I O N1. First Install the PL-500 as a MonitorAs you work through the installation process, please refer to the PC Hardware Cabling Diagramon the following page when making cable connections.Caution: Never connect or disconnect the DVI video cable while your computer or PL-500 ispowered on – this can damage the LCD display or video card.■Turn off your computer. Connect the DVI-to-DVI cable between the PL-500 and yourcomputer. If you have a DFP video card, you will need to use a DVI-to-DFP cable between thePL-500 and your computer. See A■If you are using a VGA display as a second monitor, connect the monitor cable to the VGA portof your computer. See B■Connect the AC adaptor to the PL-500. See C Then connect the AC adaptor power cable andplug the adaptor into an AC outlet. See DImportant: Do not connect the USB data cable until instructed to do so.■Turn on the PL-500 LCD pen tablet system and your computer. If the New Hardware Wizarddisplays, follow the prompts while making sure to select the default options. You may need toopen the Display control panel to configure the monitor settings for proper size and colorresolution.Important: Do not exceed a display refresh rate of 60 Hz. This can overheat the LCD displayand cause permanent damage.Depending on the capabilities of your video card and computer, you can run the PL-500 as asingle monitor, as a mirrored monitor, or with multiple monitors. Refer to your video carddocumentation for more information on its capabilities.PL500_Content 5/9/2000, 2:06 PM10
11PC Hardware Cabling DiagramBDPL-500 Rear PanelRear panelof yourcomputerVideo card(DVI or DFP)CRTmonitor(optional)DVI-to-DVI or DVI-toDFP cableAC Adaptor To ACOutletACECAUTIONDo not connect or disconnect theDVI video cable while the powercable is attached to the PL-500or your computer is turnedon – this can damage the LCD displayor computer video card.Do not attach the USB cable until instructed to do so.T A B L E T I N S T A L L A T I O N F O R W I N D O W S 9 8 / 2 0 0 02. Install the Wacom Tablet and Driver SoftwareUSB tablet installation requires a Windows 98 or 2000 system with USB port. After completing theLCD Monitor installation, you need to complete the Wacom Tablet installation.■If your computer is off, turn it on and login, then insert the Wacom CD into your computer’sCD-ROM drive.■Plug the USB cable from the PL-500 into an available USB port on your computer. See E in theconnection diagram. The New Hardware Found dialog box will display.Windows 98:■At the Add New Hardware Wizard, click Next.■Select the option Search for the best driver for your device (recommended) and clickNext.■Check the CD-ROM drive option and click Next.■Select the Updated driver (recommended) option and click Next.PL500_Content 5/9/2000, 2:06 PM11
12■The location of the driver will display (e.g., d:\usbtab.inf), click Next to continue.Note: Please have your Windows 98 CD available. If Windows 98 came bundled with yourcomputer, the Windows 98 CAB files may be located on your hard disk or on your systemrecovery CD.■You may be prompted to insert the Windows 98 CD. Click OK. Enter the location of theWindows CAB files (e.g., d:\win98). Click OK, and then Finish. Reinsert the Wacom tabletCD if necessary, then follow the instructions under Windows 98 and 2000: Continue with theSoftware Installation.Windows 2000:■The Wacom tablet will automatically register as a USB device. Double-click on the softwareSetup icon located on the Wacom CD and continue with the following instructions.Windows 98 and 2000: Continue with the Software Installation■Select a language from the Choose Setup Language dialog box and follow the prompts tocomplete the installation of the Wacom tablet driver software. You may register your tabletwhen prompted. (Electronic registration is only available in some regions.) Adobe AcrobatReader V4.0 or greater is required to view the online Help – if Acrobat Reader is alreadyinstalled on your system, you may cancel the installation.■Your Wacom tablet software installation is complete. Select Finish to close the Wacom Setupdialog and the New Hardware Wizard dialogs.■After the driver installation is complete, make sure you can use your UltraPen on the tablet tomove the screen cursor. If the cursor does not move, you should run the Setup program fromthe Wacom CD.You now need to calibrate the tablet so that the screen cursor position lines up with the positionof the UltraPen. (See Calibrating the PL-500 on page 20.) Be sure you have selected the PL-500as the monitor you wish to calibrate.A Wacom Tablet group was created in the Start menu under Programs. It contains shortcuts tothe Wacom Tablet Control Panel, online Help, and a Readme file.PL500_Content 5/9/2000, 2:06 PM12
13Macintosh InstallationR E Q U I R E M E N T S– A Macintosh computer with an available USB port.– The PL-500 requires a video card that supports digital output (either DVI or DFP). If you needto install a video card with digital output, complete the video card hardware and softwareinstallation before connecting the PL-500 LCD pen tablet system. If the video card supportsboth analog and digital output, verify that it is working by attaching a CRT monitor to the analogport. For information on video cards that have been tested with the PL-500, refer to Wacom’sWeb site at http://www.wacom.com/productinfoH A R D W A R E I N S T A L L A T I O N1. First Install the PL-500 as a MonitorAs you work through the installation process, please refer to the Macintosh Hardware CablingDiagram on the following page when making cable connections.Caution: Never connect or disconnect the DVI video cable while your computer or PL-500 ispowered on – this can damage the LCD display or video card.■Turn off your computer. Connect the DVI-to-DVI cable between the PL-500 and yourcomputer. If you have a DFP video card, you will need to use a DVI-to-DFP cable between thePL-500 and your computer. See A■Plug the USB cable from the PL-500 into an available USB port on your computer. See B■If you are using a VGA display as a second monitor, connect the monitor cable to the VGA portof your computer. See C■Connect the AC adaptor to the PL-500. See D Then connect the AC adaptor power cable andplug the adaptor into an AC outlet. See E■Turn on the PL-500 LCD pen tablet system and your computer. You may need to open theMonitors & Sound control panel in order to configure the monitor settings for the proper sizeand color resolution. You can run the PL-500 as a single monitor, with multiple monitors, or asa mirrored monitor if your video card supports this.Important: Do not exceed a display refresh rate of 60 Hz. This can overheat the LCD displayand cause permanent damage.PL500_Content 5/9/2000, 2:06 PM13
14Macintosh Hardware Cabling DiagramCPL-500 Rear PanelRear panelof yourcomputerVideo card(DVI or DFP)CRTmonitor(optional)DVI-to-DVI or DVI-toDFP cableAC Adaptor To ACOutletADBCAUTIONDo not connect or disconnect the DVI videocable while the power cable is attached tothe PL-500 or your computer is turned on –this can damage the LCD display or computervideo card.D R I V E R I N S T A L L A T I O N F O R M A C I N T O S H2. Install the Wacom Tablet Driver SoftwareAfter connecting the hardware to your computer and setting up the PL-500 as a monitor, you mustinstall the tablet software from the Wacom CD.■Disable any virus protection programs and close all open applications before installing thesoftware.■Insert the Wacom CD into your computer’s CD-ROM drive.■Double-click on the Install icon. Choose your language option, click OK, and follow theprompts.■Adobe Acrobat Reader V4.0 or greater is required to view the online Help. When the Wacomtablet Read Me file displays, select Continue... to install Adobe Acrobat Reader, or Quit tofinish without installing Acrobat Reader.■Restart your computer. You may register your tablet when prompted. (Electronic registrationis only available in some regions.)You should now be able to use your UltraPen on the tablet to move the screen cursor.You now need to calibrate the tablet so that the screen cursor position lines up with the positionof the UltraPen. (See Calibrating the PL-500 on page 20.) Be sure you have selected the PL-500as the monitor to calibrate.EPL500_Content 5/9/2000, 2:06 PM14
15Using the UltraPenIPen TipWhen the pen tip is within proximity (5 mm or 0.2 in) of the active area, the tablet reports:■The x, y coordinates of the pen tip.■The pressure applied to the pen tip.■Whether a side switch is ON or OFF.When pressure is applied to the pen tip, the tip switch is turned ON and the pen simulates amouse button click. The tip click pressure can be adjusted in the Wacom control panel. Pleaserefer to the LCD pen tablet system online Help for details.EraserTo use the eraser, hold the UltraPen upside down. When the eraser is within proximity of theactive area, the tablet reports the x, y coordinates and the pressure applied to the eraser.The eraser can be used as an eraser or assigned to another tool, depending on the application.The tablet distinguishes the tip switch from the eraser switch. Refer to the LCD pen tabletsystem online Help for the UltraPen settings.Side Switch and Second Side SwitchThese switches are programmable, and can be used to perform the same click and double-clickfunctions as the tip switch. The switches are turned on when pressed, and are otherwiseturned off. Please refer to the online Help for more information on side switch settings.U L T R A P E N ( U P - 8 0 3 E )Hold the UltraPen as you would a pencil. Make sure the side switch is in a convenient locationwhere you can press it with your thumb or forefinger, but won’t accidentally press it while drawing.EraserSecond side switchSide switchTip switchPL500_Content 5/9/2000, 2:06 PM15
16U S I N G A P E NPointing and SelectingMove the UltraPen above the PL-500 screen to position the screen cursor. The cursor instantlyjumps to the new location (absolute positioning). Press the pen tip on the PL-500 screen to makea selection.Note: If the screen cursor is not aligned with the pen tip, you will need to calibrate the PL-500.(See Calibrating the PL-500 on page 20.)ClickingTap the PL-500 screen once with the pen tip, or touch the pen to the PL-500 screen with enoughpressure to generate a mouse click.Note: You can navigate using a single click by turning on the Web style interface. In this mode,placing the pen over an icon selects (highlights) the icon and pressing the pen tip launches it.Windows 98 and 2000 systems running Internet Explorer 4.0 or later support this feature. To turnon the Web style interface, open a folder, select the View menu pull-down, and then select FolderOptions.... From the Folder or General tab select the Web style option.Double-ClickingPress the upper side switch (Windows) or lower side switch (Macintosh), or quickly tap the PL-500screen twice in the same place with the pen tip. Double-clicking is easier when the pen isperpendicular to the tablet screen.DraggingSelect an object, then slide the pen tip across the PL-500 screen to move the object.ErasingIn supporting applications, the pen’s eraser works like the eraser on a pencil. In text applications,use the eraser to select text, then lift the eraser from the tablet to delete the text.PL500_Content 5/9/2000, 2:06 PM16
17R E P L A C I N G T H E P E N T I PThe pen tip will wear with normal use. When the nib gets too short, you can replace it with oneof the extra nibs that came with your UltraPen.To insert a new nib:Slide it straight into the barrel of thepen. Firmly push the nib until it stops.The new nib will slide into the correctposition.To remove the old nib:Clasp it with the o-ring tool thatcame with your UltraPen and pullthe old nib straight out of the pen.If the pen tip wears and becomes angular, it may damage the coating on the cover glass of thePL-500. To avoid this, periodic nib replacement is recommended.PL500_Content 5/9/2000, 2:06 PM17
18Learning About the PL-500 LCD Pen Tablet SystemV I E W I N G T H E O N L I N E H E L PFor information on using and customizing the PL-500 LCD pen tablet system, refer to the LCD pentablet system online Help.Windows systems: To view Help, open the Wacom Tablet Control Panel by clicking on theWindows Start button and choosing Programs. From the Wacom Tablet group, choose theWacom Tablet option. In the Wacom Tablet Control Panel, click on the Help... button.Macintosh systems: To view Help, from the Apple menu chose Control Panels and thenWacom Tablet. In the Wacom control panel, click on the Help button.To read the Help before installing your PL-500, open the appropriate language folder on yourWacom tablet CD and double-click on the PL-500 Help icon. You will need Acrobat Reader V4.0or greater to view the Help file.PL500_Content 5/9/2000, 2:06 PM18
19Customizing Your PL-500 – The BasicsIThe Wacom Tablet Control Panel makes it easy to customize your PL-500 and UltraPen. Be sure to seethe LCD pen tablet system online Help for detailed information on customizing your tablet software.To open the control panel:Windows systems: Click on the Windows Start button and choose Programs. From theWacom Tablet group, choose the Wacom Tablet option.Macintosh systems: From the Apple menu, choose Control Panels and then WacomTablet.When you open the control panel, an icon for the UltraPen is displayed in the Tool List and theappropriate tabs are displayed. To customize the UltraPen, make your changes to the tab controls.On Windows systems, be sure to click Apply or OK to save your changes.Note: Application-specific settings are for advanced users. Refer to the online Help for moreinformation on creating and using application-specific settings.The pull-down menus access avariety of control panel features. This button is for creating application-specificsettings. Refer to the online Help for details.Displays applicationswith customized set-tings.Displays an iconfor the UltraPen.Tabs displaysettings forthe selectedapplication.Current selections arehighlighted. Wedgesemphasize the relation-ship between tab set-tings and the selectedtool and application.For Windows only.OK saves changes andcloses the control panel.Cancel closes the con-trol panel without savingchanges.Use Apply to savechanges without closingthe control panel. Helpdisplays online Help forthe control panel.Resets the selected tab toits factory default values.Returns a tab to itspreviously saved orlast applied settings.Copies settings fromone tool or applicationto another.Windows control panel shown.PL500_Content 5/9/2000, 2:06 PM19
20Calibrating the PL-500You will need to calibrate the tablet in order to line up the screen cursor position with the positionof the UltraPen on the PL-500 LCD pen tablet system. This is required to adjust for parallax causedby the glass overlay.On a multiple monitor system you must also select the LCD display when calibrating the tablet.By default, the tablet maps to the entire desktop (all monitors).After setting the tablet in its working position, follow the procedure below to calibrate the tablet.■From the Wacom TabletControl Panel, select theCalibration tab.■If you are working withmultiple monitors, selectthe Monitor that corre-sponds to the tablet’sLCD display.■Click on the Calibrate...button to display theCalibration screen.■Hold the pen as you normallydo, and use the pen tip toclick on the cross-hairs in theupper-left corner.■Then click on the cross-hairsthat are displayed in thelower-right corner. (On Win-dows systems, you will needto click Apply or OK for thechanges to take effect.)Note: The calibration settingapplies to all applications.Cross-hairsWindows screen captures shown.PL500_Content 5/9/2000, 2:06 PM20
21TroubleshootingIf the Wacom Tablet driver failed to load properly, first perform the recommended action in theerror message on your screen.If the LCD pen tablet system hardware does not function properly, refer to the troubleshootingsection below.If necessary, refer to the LCD pen tablet system online Help for additional software troubleshoot-ing information.T E S T I N G T H E P L - 5 0 0 L C D P E N T A B L E T S Y S T E MIf the LCD pen tablet system does not power up, check the following:■ Verify that the cabling between your PL-500 LCD pen tablet system and computer is correct.Be sure the power adaptor is plugged into an active power outlet and that it is connected to thePL-500. Verify that any other display connection(s) to your video card are correct.Note: The PL-500 will not power up until a video signal is received. Verify that your DVI orDFP video card has been properly installed and is functional. Most DVI or DFP video cardsinclude an analog video port. You can attach a CRT monitor to the analog video port in orderto verify that the card has been properly installed and is functioning.■ Verify that your PL-500 is powered on. The tablet status LED should light whenever the cablingis properly connected, the computer is turned on, and the PL-500 power switch is on. If thestatus LED does not come on, you may have a defective tablet or power supply.T E S T I N G T H E U L T R A P E NIf you cannot make a selection on the LCD pen tablet system screen with the UltraPen:■Test the pen by pressing the pen tip against the surface of the tablet. The status LED shouldturn green.■Now, without applying pressure to the pen tip, press the side switch. The status LED shouldagain turn green.If the status LED does not turn green for both tests, you may have a defective pen or tablet.PL500_Content 5/9/2000, 2:06 PM21
22Obtaining Technical SupportIP R E - C A L L C H E C K L I S TIf you have a problem with your Wacom PL-500 LCD pen tablet system, first check the appropriate setupchapter in this book to make sure the tablet is installed correctly. Then review the Troubleshooting sectionin the LCD pen tablet system online Help; your problem may be described there and you can try the solutionoffered. You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site.(See next page for support listings).If you cannot solve the problem, contact Wacom Technical Support. You may want to make extra copies ofthe form on this page. When you call, you should be at your computer with the following informationavailable:■■The Wacom PL-500 Installation Guide and User's Manual ....................................____________________________________________________________________________________________________________________________________________________________________________________________________________■■PL-500 serial number (Look at the label on the bottom of the tablet.) ...................____________________________________________________________________________________________________________________________________________________________________________________________________________■■Driver version number (Look on the Wacom CD or in the WacomTablet Control Panel.) ..................................................................................................____________________________________________________________________________________________________________________________________________________________________________________________________________■■The make and model of your computer ....................................................................____________________________________________________________________________________________________________________________________________________________________________________________________________■■The make and model of your video card ..................................................................____________________________________________________________________________________________________________________________________________________________________________________________________________■■Operating system version ............................................................................................____________________________________________________________________________________________________________________________________________________________________________________________________________■■A list of the peripheral devices attached to your computer .....................................____________________________________________________________________________________________________________________________________________________________________________________________________________■■The software application and version you were using whenthe problem occurred ..................................................................................................____________________________________________________________________________________________________________________________________________________________________________________________________________■■The exact wording of any error message that appeared on your screen ...............____________________________________________________________________________________________________________________________________________________________________________________________________________■■What happened and what you were doing when the problem occurred...............____________________________________________________________________________________________________________________________________________________________________________________________________________■■How you tried to solve the problem ..........................................................................____________________________________________________________________________________________________________________________________________________________________________________________________________PL500_Content 5/9/2000, 2:06 PM22
23S U P P O R T S T A F FIf you think your PL-500 is not working properly, contact the Wacom support staff in your area.USA, Canada, Central and South AmericaContact your local distributor, or:Worldwide Web: http://www.wacom.com/productsupport 24-hour Technical Support information:FAQs—Frequently Asked Questionsand answers.Software updates.Email support.Anonymous FTP Site: ftp.wacom.com/pub/drivers Software updates.Phone: ++1-360-896-9833 Technical Support. (English)(Normal business hours, Pacific Time)FAX: ++1-360-896-9724 Technical Support. (English)Internet Email: support@wacom.com Automated mailback support. (English)Fast FAX: 1-800-922-7590 (USA and Canada) Automated support and sales information.(English)Europe, Middle East and AfricaContact your local distributor, or:Worldwide Web: http://www.wacom.de Software updates.Online support database.Anonymous FTP Site: ftp.wacom.de/pub Software updates.Phone: ++49-(0)2131 1239-0 Technical Support.FAX: ++49-(0)2131 101760 Technical Support.Internet Email: support@wacom.de Technical Support.JapanContact your local distributor, or:Worldwide Web: http://tablet.wacom.co.jp Software updates and information.(Japanese)FAX: ++81-(0)3-3371-1468 Technical Support. (Japanese)Internet Email: tablet@wacom.co.jp Technical Support and sales. (Japanese)Asia Pacific (English)Contact your local distributor, or:Worldwide Web: http://tablet.wacom.co.jp/asia-pacific Software updates and information.(English)Phone: ++81-(0)3-3371-1583 Technical Support. (English)FAX: ++81-(0)3-3371-1468 Technical Support. (English)Internet Email: asia-pacific@wacom.co.jp Technical Support and sales. (English)To purchase parts and accessories, call toll-free: 1-888-884-1870 (USA and Canada only) or visit Wacom’sweb site at http://www.wacom.com/wacomdirect/ (USA only). Outside of the USA and Canada, please contactyour local dealer or distributor.PL500_Content 5/9/2000, 2:06 PM23
24SpecificationsIP L - 5 0 0 G E N E R A L S P E C I F I C A T I O N SPhysical dimensions (W x D x H ): 414 x 355 x 51 mm (16.3 x 14.2 x 2.0 in), excluding standWeight: 4.9 kg (10.8 lb), including standInput voltage: 15 VDCPower consumption: 60 W or less (15 VDC)Operating temperature and humidity: 5°C to 35°C, 20 to 80% RH (noncondensing)Storage temperature and humidity: -10 to 60°C, 20 to 90% RH (noncondensing)(maximum storage humidity is 38% at a temperature of 60°C,and maximum storage temperature is 42°C at a humidity of 90%)L C D D I S P L A YDisplay: TFT active matrix LCDScreen size: 15.1 in, 1,024 x 768 pixels (XGA)Pixel pitch: 0.30 x 0.30 mm (0.011 x 0.011 in)Display size: 307.2 x 230.4 mm (12.09 x 9.07 in)Color depth: 16,777,216 colors (24 bit)Interface: DVIRefresh rate: 60 HzT A B L E TReading technology: Electromagnetic give and receive methodActive area: 307.2 x 230.4 mm (12.09 x 9.07 in)Resolution: 20 lpmm (0.05 mm) (1016 lpi (0.002 in)) maxAccuracy: ±0.5 mm (±0.02 in) (excluding a 12 mm (0.5 in) area inwardfrom each of the four sides of the LCD panel)Maximum reading height: 5 mm (0.2 in)Maximum report rate: 205 points/sec. maxCommunication interface: USBP O W E R A D A P T O RInput voltage: 100 to 240 VAC, 50/60 HzOutput voltage: 15 VDC, 3.2 APL500_Content 5/9/2000, 2:06 PM24
25U L T R A P E N ( M O D E L U P - 8 0 3 E )Pressure levels: 256Pen tip travel: 0.1 mm (0.004 in) or lessEraser tip travel: 2 mm (0.08 in), approximatelyTip switch ON load: 90 g (3.21 oz) or lessPhysical dimensions, weight: 11.4 x 140.5 mm, 12g (0.45 x 5.54 in, 0.40 oz)Side switch type: Rocker switchU L T R A P E N A C C E S S O R I E SExtra nib PSI-A021PST-A016-06 Pen stand UP-803E pen standPL500_Content 5/9/2000, 2:06 PM25
26AppendixLimited Warranty for products purchased and used in U.S. and CanadaWACOM warrants the product, except for the Software, to be free from defects in materials and workman-ship under normal use and service as long as the product remains in possession of the original owner, for aperiod of one (1) year, as evidenced by a copy of the receipt and a registration card that has been returnedto WACOM within 30 days of purchase.The Software is licensed “as is.” WACOM makes no warranty with respect to its quality or performance.WACOM cannot guarantee you uninterrupted service or the correction of any errors.Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you shouldnotify WACOM Technical Support via telephone or fax to obtain an RMA (return authorization number) andinstructions for shipping the product to a service location designated by WACOM. You should send the prod-uct, shipping charges prepaid, to the designated service location, accompanied by the return authorizationnumber, your name, address and telephone number, proof of purchase date, and a description of the defect.WACOM will pay for return shipping by United Parcel Service or by an equivalent service as chosen byWACOM.WACOM’s sole obligation and entire liability under this warranty shall be, at WACOM’s option, either the repairor replacement of the defective product or parts thereof of which WACOM is notified during the WarrantyPeriod; provided, however, that you are responsible for (i) the cost of transportation of the product to thedesignated service location and (ii) any loss or damage to the product resulting from such transportation.WACOM shall have no responsibility to repair or replace the product if the failure of the product has resultedfrom accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handledor stored other than in accordance with WACOM’s storage instructions.Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connec-tion with the sale of the product, shall not be construed as an express warranty that the product will conformor comply with your requirements.EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADEBY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BYWACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR INANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCHINFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH VARYFROM STATE TO STATE.WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WAR-RANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OFWACOM’S EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG ANIMPLIED WARRANTY LASTS. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.PL500_Content 5/9/2000, 2:06 PM26
27NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION,OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDEN-TAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USESUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSE-QUENTIAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.In the event that any of the above limitations are held unenforceable, WACOM’s liability for any damages toyou or any party shall not exceed the purchase price you paid, regardless of the form of any claim.This Limited Warranty is governed by the laws of the United States of America and the state of California.This Limited Warranty is valid for and only applies to products purchased and used inside the United States(and its territories or possessions) and Canada.Warranty on Sales outside of U.S. and Canada (except Europe)For products purchased or used outside of the United States and Canada, upon discovery of a defect in theproduct, except in the Software, within the Warranty Period you should notify your local dealer or distributor.In all other respects the terms of the warranty as set forth above apply to such sales.Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason,please contact in writing:In North and South America contact: In Asia Pacific contact:WACOM TECHNOLOGY CORPORATION WACOM CO., LTD.1311 SE CARDINAL COURT, 2-510-1 TOYONODAIVANCOUVER, WA 98683 OTONE-MACHI, KITASAITAMA-GUNU.S.A. SAITAMA, 349-1148JAPANPL500_Content 5/9/2000, 2:06 PM27
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