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PL500 Usrs Manual

PL-500

INSTALLATION GUIDE

AND USER

’

S MANUAL

LCD Pen Tablet System

PL500_Content 5/9/2000, 2:06 PM1

Preface

The Wacom® PL-500 is an integrated LCD tablet designed for direct draw-on-screen interface with

a PC or Macintosh computer. The PL-500 components include a Wacom tablet internally mounted

behind a 15.1" diagonal TFT color LCD monitor, and Wacom’s UltraPen®.

This manual describes how to install the PL-500 LCD pen tablet system hardware and software.

It also describes how to use the PL-500 and UltraPen. Information on using the Wacom Tablet

Control Panel for customizing your tablet settings is available in the LCD pen tablet system online

Help, located under the Help menu in the Wacom Tablet Control Panel.

The following are not included with this product:

■Information about your specific computer hardware.

■Information about your operating system.

■Information about application software. To use the pressure-sensitivity of the UltraPen with

your favorite drawing application, refer to instructions in that application’s manuals.

Please refer also to your computer hardware, operating system, or software application manuals.

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Precautions on Handling and Using the PL-500

E N V I R O N M E N T

■

Temperature and Humidity

– Operating temperature and humidity 5˚ to 35˚C, 20 to 80% RH

– Storage temperature and humidity -10˚ to 60˚C, 20 to 90% RH

■

Do not use or store the PL-500 where:

– Temperature changes are severe (e.g., outdoors or inside a vehicle).

– The PL-500 and pen are exposed to direct sunlight or heat from an appliance.

– The PL-500 and pen are exposed to water or any other kind of liquid.

■␣

Only use the AC adaptor that came with your PL-500.

If a different type of AC

adaptor is used, the PL-500 will not work properly or it may be damaged.

Using a

different type of AC adaptor also has the potential to result in fire.

H A N D L I N G

■

Do not connect or disconnect the DVI video cable while the power cable is

attached to the PL-500 or your computer is turned on;

it may damage the LCD

display or computer video card.

■

Do not scratch the cover glass of the PL-500.

Avoid placing sharp objects on the

glass surface.

■

Do not put heavy articles on the PL-500;

this may damage the cover glass or

bend the stand.

■

Avoid intensive shock or vibration to the PL-500 or pen.

Hitting or dropping

the PL-500 may damage the cover glass or other components.

■

Do not use paint thinner, benzine, alcohol, or other organic solvents to

clean the PL-500 case or pen. Do not use detergent to clean the cover

glass of the PL-500—this may alter the surface friction and deteriorate the

hand-writing feel.

– To clean the cover glass of the PL-500, use a soft, dry cloth without applying

detergent. If necessary, slightly moisten the cloth with water and try again.

When cleaning, apply only a light amount of pressure to the cover glass and do

not make the surface wet.

– To clean the PL-500 case or pen, use a soft cloth with mild detergent (such as dish

washing liquid) diluted with water.

■

Do not disassemble the PL-500 or pen.

This may cause the device to malfunc-

tion. In this case, Wacom shall have no responsibility to repair or replace the product.

■

If the pen tip becomes sharp or angular, it may damage the coating on

the cover glass of the PL-500.

Please replace the pen nib if necessary.

■

Prevent your children from swallowing the UltraPen nib or side switch.

The pen nib or side switch may accidentally be pulled out if children are biting on them.

WARNING

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Radio and Television Interference (U.S.A.)

The equipment described in this manual generates, uses, and can radiate radio-frequency energy.

If it is not installed and used properly—that is, in strict accordance with Wacom instructions—it

may cause interference with radio and television reception.

F E D E R A L C O M M U N I C A T I O N S C O M M I S S I O N ( F C C ) N O T I C E

This equipment has been tested and found to comply with the limits for Class B digital devices,

pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio communica-

tions. However, there is no guarantee that interference will not occur in a particular installation.

You can determine whether the tablet equipment is causing interference by powering it off. If the

interference stops, it was probably caused by the tablet.

If your tablet equipment does cause interference to radio or television reception, you may be able

to correct the interference by using one or more of the following measures:

■Rotate the television or radio antenna until the interference stops.

■Move the tablet equipment farther away from the television or radio.

■Plug the tablet equipment and computer into an outlet that is on a different circuit from the

television or radio.

If necessary, consult your Wacom dealer or an experienced radio/television technician for help.

Changes or modifications to this product not authorized by Wacom could void the FCC Certifica-

tion and negate your authority to operate the product.

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CE Declaration (Europe)

The equipment described in this manual generates, uses, and can radiate radio-frequency energy.

If it is not installed and used properly—that is, in strict accordance with Wacom instructions—it

may cause interference with radio and television reception.

R A D I O A N D T E L E V I S I O N I N T E R F E R E N C E

The PL-500 LCD pen tablet system has been tested by the TOKIN EMC Engineering Co., Ltd., an accredited

EMC laboratory in Japan, and found to comply to the following harmonized European Norms:

■EN 55 024 (electromagnetic immunity)

■EN 55 022 Class B (electromagnetic emissions)

■EN61000-3-2 (limits for harmonic current emissions)

■EN61000-3-3 (limitation of voltage fluctuations and flicker)

Based on the results of these tests, Wacom declares that the above mentioned device conforms to

the European Council Directives 89/336/EEC and 73/23/EEC, and their amendment Directive

93/68/EEC and indicates this conformity by the CE-sign on each device.

The device must be installed and operated always in strict accordance to the instructions given in

this manual. Any changes or modifications to this product that were not specifically authorized by

Wacom will invalidate this declaration.

WACOM Co., Ltd

2-510-1 Toyonodai,

Otone-machi,

Kitasaitama-gun

Saitama, 349-1148

Japan

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Table of Contents

CHECKING PACKED COMPONENTS 7

PL-500 COMPONENT FUNCTIONS 8

■ Front View

■ Rear View

WINDOWS INSTALLATION 10

■ Requirements

■ LCD Monitor Installation

■Tablet Installation for Windows 98/2000

MACINTOSH INSTALLATION 13

■Requirements

■Hardware Installation

■Driver Installation for Macintosh

USING THE ULTRAPEN 15

■ UltraPen (UP-803E)

■ Using a Pen

■ Replacing the Pen Tip

LEARNING ABOUT THE PL-500 LCD PEN TABLET SYSTEM 18

■ Viewing the Online Help

CUSTOMIZING YOUR PL-500 – THE BASICS 19

CALIBRATING THE PL-500 20

TROUBLESHOOTING 21

■ Testing the PL-500 LCD Pen Tablet System

■ Testing the UltraPen

OBTAINING TECHNICAL SUPPORT 22

■ Pre-call Checklist

■ Support Staff

SPECIFICATIONS 24

■ PL-500 General Specifications

■ LCD Display

■ Tablet

■ Power Adaptor

■ UltraPen (Model UP-803E)

■ UltraPen Accessories

APPENDIX 26

■ Limited Warranty for Products Purchased and Used in U.S. and Canada

■ Warranty on Sales Outside of U.S. and Canada (except Europe)

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Checking Packed Components

In your package you will find the following items:

Accessories

Note: Some package configurations include an additional CD containing bundled software applications. To install

these applications, insert the CD into your computer’s CD-ROM drive. If the installation menu does not automati-

cally display, double-click on the Install icon located on the CD and follow the prompts. Images are not shown to

scale.

PL-500 Main Unit

Power Cable

(SM-045/SM-103)

UltraPen with Pen Stand

(UP-803E and PST-A016-06)

USB Cable

(STJ-A179)

PL-500 LCD Pen Tablet System

Installation Guide

and User’s Manual

Wacom Software CD

Contains the PL-500 software

and a Readme file.

DVI-to-DVI Cable

(STJ-A183) DVI-to-DFP Cable

(Optional: STJ-A184)

AC Adaptor

(UP06011150)

UE-0233/PL-500Content.pm6J 00.6.20, 9:14 AM7

STATUS POWER

PL-500 Component Functions

F R O N T V I E W

Power Switch

Turns the power to the

PL-500 LCD pen tablet

system on or off.

Power Lamp

Lights green when power

has been supplied to the

PL-500 and computer and

a video signal is present.

In addition, this lamp

flashes at two-second

intervals if your com-

puter enters a power

management mode in

which image signals are

not sent.

Integrated Tablet

and LCD Screen

The LCD monitor and

tablet sensor function

as an integrated input

and output device.

The LCD resolution is

1,024 x 768 pixels

at 16,777,216 colors.

The tablet sensor re-

ports pen coordinates,

pressure, switch, and

eraser information.

The characteristics of

the LCD may cause an

inaccurate display of

color tones. It is rec-

ommended that the

tones be checked on a

color-adjusted CRT

monitor.

Status Lamp

Lights green when the

pen tip or a side switch is

pressed, or when the

eraser enters proximity of

the LCD screen.

*1 On a TFT liquid crystal display, a very small number of pixels may be permanently illuminated or not

illuminated at all. This does not mean that the display is defective.

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R E A R V I E W

Brightness Adjust-

ment Control

Brightness increases

when this control is

turned clockwise. Turn

the control counter-

clockwise if the front

panel is hot.

CAUTION Be careful to

avoid catch-

ing your fin-

ger in the gap

of the mov-

able portion

of the stand.

Stand Lever

Pulling this lever al-

lows the stand to

move freely. Releas-

ing the lever locks the

stand in place.

Connector Lid

Stand

The angle of the stand

can be adjusted to one

of 47 levels between

the horizontal closed

position (17° from

horizontal) and the

vertical opened posi-

tion (76° from horizon-

tal).

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Windows Installation

R E Q U I R E M E N T S

– A PC with an available USB port.

– The PL-500 requires a video card that supports digital output (either DVI or DFP). If you need

to install a video card with digital output, complete the video card hardware and software

installation before connecting the PL-500 LCD pen tablet system. If the video card supports

both analog and digital output, verify that it is working by attaching a CRT monitor to the analog

port. For information on video cards that have been tested with the PL-500, refer to Wacom’s

Web site at http://www.wacom.com/productinfo

L C D M O N I T O R I N S T A L L A T I O N

. First Install the PL-500 as a Monitor

As you work through the installation process, please refer to the PC Hardware Cabling Diagram

on the following page when making cable connections.

Caution:

Never connect or disconnect the DVI video cable while your computer or PL-500 is

powered on – this can damage the LCD display or video card.

■Turn off your computer. Connect the DVI-to-DVI cable between the PL-500 and your

computer. If you have a DFP video card, you will need to use a DVI-to-DFP cable between the

PL-500 and your computer. See A

■If you are using a VGA display as a second monitor, connect the monitor cable to the VGA port

of your computer. See B

■Connect the AC adaptor to the PL-500. See C Then connect the AC adaptor power cable and

plug the adaptor into an AC outlet. See D

Important:

Do not connect the USB data cable until instructed to do so.

■Turn on the PL-500 LCD pen tablet system and your computer. If the New Hardware Wizard

displays, follow the prompts while making sure to select the default options. You may need to

open the Display control panel to configure the monitor settings for proper size and color

resolution.

Important:

Do not exceed a display refresh rate of 60 Hz. This can overheat the LCD display

and cause permanent damage.

Depending on the capabilities of your video card and computer, you can run the PL-500 as a

single monitor, as a mirrored monitor, or with multiple monitors. Refer to your video card

documentation for more information on its capabilities.

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PC Hardware Cabling Diagram

PL-500 Rear Panel

Rear panel

of your

computer

Video card

(DVI or DFP)

CRT

monitor

(optional)

DVI-to-DVI or DVI-toDFP cable

AC Adaptor To AC

Outlet

CAUTION

Do not connect or disconnect the

DVI video cable while the power

cable is attached to the PL-500

or your computer is turned

– this can damage the LCD display

or computer video card.

Do not attach the USB cable until instructed to do so.

T A B L E T I N S T A L L A T I O N F O R W I N D O W S 9 8 / 2 0 0 0

. Install the Wacom Tablet and Driver Software

USB tablet installation requires a Windows 98 or 2000 system with USB port. After completing the

LCD Monitor installation, you need to complete the Wacom Tablet installation.

■If your computer is off, turn it on and login, then insert the Wacom CD into your computer’s

CD-ROM drive.

■Plug the USB cable from the PL-500 into an available USB port on your computer. See E in the

connection diagram. The New Hardware Found dialog box will display.

Windows 98:

■At the Add New Hardware Wizard, click Next.

■Select the option Search for the best driver for your device (recommended) and click

Next.

■Check the CD-ROM drive option and click Next.

■Select the Updated driver (recommended) option and click Next.

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■The location of the driver will display (e.g., d:\usbtab.inf), click Next to continue.

Note:

Please have your Windows 98 CD available. If Windows 98 came bundled with your

computer, the Windows 98 CAB files may be located on your hard disk or on your system

recovery CD.

■You may be prompted to insert the Windows 98 CD. Click OK. Enter the location of the

Windows CAB files (e.g., d:\win98). Click OK, and then Finish. Reinsert the Wacom tablet

CD if necessary, then follow the instructions under Windows 98 and 2000: Continue with the

Software Installation.

Windows 2000:

■The Wacom tablet will automatically register as a USB device. Double-click on the software

Setup icon located on the Wacom CD and continue with the following instructions.

Windows 98 and 2000: Continue with the Software Installation

■Select a language from the Choose Setup Language dialog box and follow the prompts to

complete the installation of the Wacom tablet driver software. You may register your tablet

when prompted. (Electronic registration is only available in some regions.) Adobe Acrobat

Reader V4.0 or greater is required to view the online Help – if Acrobat Reader is already

installed on your system, you may cancel the installation.

■Your Wacom tablet software installation is complete. Select Finish to close the Wacom Setup

dialog and the New Hardware Wizard dialogs.

■After the driver installation is complete, make sure you can use your UltraPen on the tablet to

move the screen cursor. If the cursor does not move, you should run the Setup program from

the Wacom CD.

You now need to calibrate the tablet so that the screen cursor position lines up with the position

of the UltraPen. (See Calibrating the PL-500 on page 20.) Be sure you have selected the PL-500

as the monitor you wish to calibrate.

A Wacom Tablet group was created in the Start menu under Programs. It contains shortcuts to

the Wacom Tablet Control Panel, online Help, and a Readme file.

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Macintosh Installation

R E Q U I R E M E N T S

– A Macintosh computer with an available USB port.

– The PL-500 requires a video card that supports digital output (either DVI or DFP). If you need

to install a video card with digital output, complete the video card hardware and software

installation before connecting the PL-500 LCD pen tablet system. If the video card supports

both analog and digital output, verify that it is working by attaching a CRT monitor to the analog

port. For information on video cards that have been tested with the PL-500, refer to Wacom’s

Web site at http://www.wacom.com/productinfo

H A R D W A R E I N S T A L L A T I O N

. First Install the PL-500 as a Monitor

As you work through the installation process, please refer to the Macintosh Hardware Cabling

Diagram on the following page when making cable connections.

Caution:

Never connect or disconnect the DVI video cable while your computer or PL-500 is

powered on – this can damage the LCD display or video card.

■Turn off your computer. Connect the DVI-to-DVI cable between the PL-500 and your

computer. If you have a DFP video card, you will need to use a DVI-to-DFP cable between the

PL-500 and your computer. See A

■Plug the USB cable from the PL-500 into an available USB port on your computer. See B

■If you are using a VGA display as a second monitor, connect the monitor cable to the VGA port

of your computer. See C

■Connect the AC adaptor to the PL-500. See D Then connect the AC adaptor power cable and

plug the adaptor into an AC outlet. See E

■Turn on the PL-500 LCD pen tablet system and your computer. You may need to open the

Monitors & Sound control panel in order to configure the monitor settings for the proper size

and color resolution. You can run the PL-500 as a single monitor, with multiple monitors, or as

a mirrored monitor if your video card supports this.

Important:

Do not exceed a display refresh rate of 60 Hz. This can overheat the LCD display

and cause permanent damage.

PL500_Content 5/9/2000, 2:06 PM13

Macintosh Hardware Cabling Diagram

PL-500 Rear Panel

Rear panel

of your

computer

Video card

(DVI or DFP)

CRT

monitor

(optional)

DVI-to-DVI or DVI-toDFP cable

AC Adaptor To AC

Outlet

CAUTION

Do not connect or disconnect the DVI video

cable while the power cable is attached to

the PL-500 or your computer is turned on

–

this can damage the LCD display or computer

video card.

D R I V E R I N S T A L L A T I O N F O R M A C I N T O S H

. Install the Wacom Tablet Driver Software

After connecting the hardware to your computer and setting up the PL-500 as a monitor, you must

install the tablet software from the Wacom CD.

■Disable any virus protection programs and close all open applications before installing the

software.

■Insert the Wacom CD into your computer’s CD-ROM drive.

■Double-click on the Install icon. Choose your language option, click OK, and follow the

prompts.

■Adobe Acrobat Reader V4.0 or greater is required to view the online Help. When the Wacom

tablet Read Me file displays, select Continue... to install Adobe Acrobat Reader, or Quit to

finish without installing Acrobat Reader.

■Restart your computer. You may register your tablet when prompted. (Electronic registration

is only available in some regions.)

You should now be able to use your UltraPen on the tablet to move the screen cursor.

You now need to calibrate the tablet so that the screen cursor position lines up with the position

of the UltraPen. (See Calibrating the PL-500 on page 20.) Be sure you have selected the PL-500

as the monitor to calibrate.

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Using the UltraPenI

Pen Tip

When the pen tip is within proximity (5 mm or 0.2 in) of the active area, the tablet reports:

■The x, y coordinates of the pen tip.

■The pressure applied to the pen tip.

■Whether a side switch is ON or OFF.

When pressure is applied to the pen tip, the tip switch is turned ON and the pen simulates a

mouse button click. The tip click pressure can be adjusted in the Wacom control panel. Please

refer to the LCD pen tablet system online Help for details.

Eraser

To use the eraser, hold the UltraPen upside down. When the eraser is within proximity of the

active area, the tablet reports the x, y coordinates and the pressure applied to the eraser.

The eraser can be used as an eraser or assigned to another tool, depending on the application.

The tablet distinguishes the tip switch from the eraser switch. Refer to the LCD pen tablet

system online Help for the UltraPen settings.

Side Switch and Second Side Switch

These switches are programmable, and can be used to perform the same click and double-click

functions as the tip switch. The switches are turned on when pressed, and are otherwise

turned off. Please refer to the online Help for more information on side switch settings.

U L T R A P E N ( U P - 8 0 3 E )

Hold the UltraPen as you would a pencil. Make sure the side switch is in a convenient location

where you can press it with your thumb or forefinger, but won’t accidentally press it while drawing.

Eraser

Second side switch

Side switch

Tip switch

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U S I N G A P E N

Pointing and Selecting

Move the UltraPen above the PL-500 screen to position the screen cursor. The cursor instantly

jumps to the new location (absolute positioning). Press the pen tip on the PL-500 screen to make

a selection.

Note:

If the screen cursor is not aligned with the pen tip, you will need to calibrate the PL-500.

(See Calibrating the PL-500 on page 20.)

Clicking

Tap the PL-500 screen once with the pen tip, or touch the pen to the PL-500 screen with enough

pressure to generate a mouse click.

Note:

You can navigate using a single click by turning on the Web style interface. In this mode,

placing the pen over an icon selects (highlights) the icon and pressing the pen tip launches it.

Windows 98 and 2000 systems running Internet Explorer 4.0 or later support this feature. To turn

on the Web style interface, open a folder, select the View menu pull-down, and then select Folder

Options.... From the Folder or General tab select the Web style option.

Double-Clicking

Press the upper side switch (Windows) or lower side switch (Macintosh), or quickly tap the PL-500

screen twice in the same place with the pen tip. Double-clicking is easier when the pen is

perpendicular to the tablet screen.

Dragging

Select an object, then slide the pen tip across the PL-500 screen to move the object.

Erasing

In supporting applications, the pen’s eraser works like the eraser on a pencil. In text applications,

use the eraser to select text, then lift the eraser from the tablet to delete the text.

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R E P L A C I N G T H E P E N T I P

The pen tip will wear with normal use. When the nib gets too short, you can replace it with one

of the extra nibs that came with your UltraPen.

To insert a new nib:

Slide it straight into the barrel of the

pen. Firmly push the nib until it stops.

The new nib will slide into the correct

position.

To remove the old nib:

Clasp it with the o-ring tool that

came with your UltraPen and pull

the old nib straight out of the pen.

If the pen tip wears and becomes angular, it may damage the coating on the cover glass of the

PL-500. To avoid this, periodic nib replacement is recommended.

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Learning About the PL-500 LCD Pen Tablet System

V I E W I N G T H E O N L I N E H E L P

For information on using and customizing the PL-500 LCD pen tablet system, refer to the LCD pen

tablet system online Help.

Windows systems:

To view Help, open the Wacom Tablet Control Panel by clicking on the

Windows Start button and choosing Programs. From the Wacom Tablet group, choose the

Wacom Tablet option. In the Wacom Tablet Control Panel, click on the Help... button.

Macintosh systems:

To view Help, from the Apple menu chose Control Panels and then

Wacom Tablet. In the Wacom control panel, click on the Help button.

To read the Help before installing your PL-500, open the appropriate language folder on your

Wacom tablet CD and double-click on the PL-500 Help icon. You will need Acrobat Reader V4.0

or greater to view the Help file.

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Customizing Your PL-500 – The BasicsI

The Wacom Tablet Control Panel makes it easy to customize your PL-500 and UltraPen. Be sure to see

the LCD pen tablet system online Help for detailed information on customizing your tablet software.

To open the control panel:

Windows systems:

Click on the Windows Start button and choose Programs. From the

Wacom Tablet group, choose the Wacom Tablet option.

Macintosh systems:

From the Apple menu, choose Control Panels and then Wacom

Tablet.

When you open the control panel, an icon for the UltraPen is displayed in the Tool List and the

appropriate tabs are displayed. To customize the UltraPen, make your changes to the tab controls.

On Windows systems, be sure to click Apply or OK to save your changes.

Note:

Application-specific settings are for advanced users. Refer to the online Help for more

information on creating and using application-specific settings.

The pull-down menus access a

variety of control panel features. This button is for creating application-specific

settings. Refer to the online Help for details.

Displays applications

with customized set-

tings.

Displays an icon

for the UltraPen.

Tabs display

settings for

the selected

application.

Current selections are

highlighted. Wedges

emphasize the relation-

ship between tab set-

tings and the selected

tool and application.

For Windows only.

OK saves changes and

closes the control panel.

Cancel closes the con-

trol panel without saving

changes.

Use Apply to save

changes without closing

the control panel. Help

displays online Help for

the control panel.

Resets the selected tab to

its factory default values.

Returns a tab to its

previously saved or

last applied settings.

Copies settings from

one tool or application

to another.

Windows control panel shown.

PL500_Content 5/9/2000, 2:06 PM19

Calibrating the PL-500

You will need to calibrate the tablet in order to line up the screen cursor position with the position

of the UltraPen on the PL-500 LCD pen tablet system. This is required to adjust for parallax caused

by the glass overlay.

On a multiple monitor system you must also select the LCD display when calibrating the tablet.

By default, the tablet maps to the entire desktop (all monitors).

After setting the tablet in its working position, follow the procedure below to calibrate the tablet.

■From the Wacom Tablet

Control Panel, select the

Calibration tab.

■If you are working with

multiple monitors, select

the Monitor that corre-

sponds to the tablet’s

LCD display.

■Click on the Calibrate...

button to display the

Calibration screen.

■Hold the pen as you normally

do, and use the pen tip to

click on the cross-hairs in the

upper-left corner.

■Then click on the cross-hairs

that are displayed in the

lower-right corner. (On Win-

dows systems, you will need

to click Apply or OK for the

changes to take effect.)

Note:

The calibration setting

applies to all applications.

Cross-hairs

Windows screen captures shown.

PL500_Content 5/9/2000, 2:06 PM20

Troubleshooting

If the Wacom Tablet driver failed to load properly, first perform the recommended action in the

error message on your screen.

If the LCD pen tablet system hardware does not function properly, refer to the troubleshooting

section below.

If necessary, refer to the LCD pen tablet system online Help for additional software troubleshoot-

ing information.

T E S T I N G T H E P L - 5 0 0 L C D P E N T A B L E T S Y S T E M

If the LCD pen tablet system does not power up, check the following:

■ Verify that the cabling between your PL-500 LCD pen tablet system and computer is correct.

Be sure the power adaptor is plugged into an active power outlet and that it is connected to the

PL-500. Verify that any other display connection(s) to your video card are correct.

Note:

The PL-500 will not power up until a video signal is received. Verify that your DVI or

DFP video card has been properly installed and is functional. Most DVI or DFP video cards

include an analog video port. You can attach a CRT monitor to the analog video port in order

to verify that the card has been properly installed and is functioning.

■ Verify that your PL-500 is powered on. The tablet status LED should light whenever the cabling

is properly connected, the computer is turned on, and the PL-500 power switch is on. If the

status LED does not come on, you may have a defective tablet or power supply.

T E S T I N G T H E U L T R A P E N

If you cannot make a selection on the LCD pen tablet system screen with the UltraPen:

■Test the pen by pressing the pen tip against the surface of the tablet. The status LED should

turn green.

■Now, without applying pressure to the pen tip, press the side switch. The status LED should

again turn green.

If the status LED does not turn green for both tests, you may have a defective pen or tablet.

PL500_Content 5/9/2000, 2:06 PM21

Obtaining Technical SupportI

P R E - C A L L C H E C K L I S T

If you have a problem with your Wacom PL-500 LCD pen tablet system, first check the appropriate setup

chapter in this book to make sure the tablet is installed correctly. Then review the Troubleshooting section

in the LCD pen tablet system online Help; your problem may be described there and you can try the solution

offered. You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site.

(See next page for support listings).

If you cannot solve the problem, contact Wacom Technical Support. You may want to make extra copies of

the form on this page. When you call, you should be at your computer with the following information

available:

■■The Wacom PL-500 Installation Guide and User's Manual ....................................

____________________________________________________________________________________________________________________________________________________________________________________________________________

■■PL-500 serial number (Look at the label on the bottom of the tablet.) ...................

■■Driver version number (Look on the Wacom CD or in the Wacom

Tablet Control Panel.) ..................................................................................................

■■The make and model of your computer ....................................................................

■■The make and model of your video card ..................................................................

■■Operating system version ............................................................................................

■■A list of the peripheral devices attached to your computer .....................................

■■The software application and version you were using when

the problem occurred ..................................................................................................

■■The exact wording of any error message that appeared on your screen ...............

■■What happened and what you were doing when the problem occurred...............

■■How you tried to solve the problem ..........................................................................

PL500_Content 5/9/2000, 2:06 PM22

S U P P O R T S T A F F

If you think your PL-500 is not working properly, contact the Wacom support staff in your area.

USA, Canada, Central and South America

Contact your local distributor, or:

Worldwide Web: http://www.wacom.com/productsupport 24-hour Technical Support information:

FAQs—Frequently Asked Questions

and answers.

Software updates.

Email support.

Anonymous FTP Site: ftp.wacom.com/pub/drivers Software updates.

Phone: ++1-360-896-9833 Technical Support. (English)

(Normal business hours, Pacific Time)

FAX: ++1-360-896-9724 Technical Support. (English)

Internet Email: support@wacom.com Automated mailback support. (English)

Fast FAX: 1-800-922-7590 (USA and Canada) Automated support and sales information.

(English)

Europe, Middle East and Africa

Contact your local distributor, or:

Worldwide Web: http://www.wacom.de Software updates.

Online support database.

Anonymous FTP Site: ftp.wacom.de/pub Software updates.

Phone: ++49-(0)2131 1239-0 Technical Support.

FAX: ++49-(0)2131 101760 Technical Support.

Internet Email: support@wacom.de Technical Support.

Japan

Contact your local distributor, or:

Worldwide Web: http://tablet.wacom.co.jp Software updates and information.

(Japanese)

FAX: ++81-(0)3-3371-1468 Technical Support. (Japanese)

Internet Email: tablet@wacom.co.jp Technical Support and sales. (Japanese)

Asia Pacific (English)

Contact your local distributor, or:

Worldwide Web: http://tablet.wacom.co.jp/asia-pacific Software updates and information.

(English)

Phone: ++81-(0)3-3371-1583 Technical Support. (English)

FAX: ++81-(0)3-3371-1468 Technical Support. (English)

Internet Email: asia-pacific@wacom.co.jp Technical Support and sales. (English)

To purchase parts and accessories,

call toll-free: 1-888-884-1870 (USA and Canada only) or visit Wacom’s

web site at http://www.wacom.com/wacomdirect/ (USA only). Outside of the USA and Canada, please contact

your local dealer or distributor.

PL500_Content 5/9/2000, 2:06 PM23

SpecificationsI

P L - 5 0 0 G E N E R A L S P E C I F I C A T I O N S

Physical dimensions (W x D x H ): 414 x 355 x 51 mm (16.3 x 14.2 x 2.0 in), excluding stand

Weight: 4.9 kg (10.8 lb), including stand

Input voltage: 15 VDC

Power consumption: 60 W or less (15 VDC)

Operating temperature and humidity: 5°C to 35°C, 20 to 80% RH (noncondensing)

Storage temperature and humidity: -10 to 60°C, 20 to 90% RH (noncondensing)

(maximum storage humidity is 38% at a temperature of 60°C,

and maximum storage temperature is 42°C at a humidity of 90%)

L C D D I S P L A Y

Display: TFT active matrix LCD

Screen size: 15.1 in, 1,024 x 768 pixels (XGA)

Pixel pitch: 0.30 x 0.30 mm (0.011 x 0.011 in)

Display size: 307.2 x 230.4 mm (12.09 x 9.07 in)

Color depth: 16,777,216 colors (24 bit)

Interface: DVI

Refresh rate: 60 Hz

T A B L E T

Reading technology: Electromagnetic give and receive method

Active area: 307.2 x 230.4 mm (12.09 x 9.07 in)

Resolution: 20 lpmm (0.05 mm) (1016 lpi (0.002 in)) max

Accuracy: ±0.5 mm (±0.02 in) (excluding a 12 mm (0.5 in) area inward

from each of the four sides of the LCD panel)

Maximum reading height: 5 mm (0.2 in)

Maximum report rate: 205 points/sec. max

Communication interface: USB

P O W E R A D A P T O R

Input voltage: 100 to 240 VAC, 50/60 Hz

Output voltage: 15 VDC, 3.2 A

PL500_Content 5/9/2000, 2:06 PM24

U L T R A P E N ( M O D E L U P - 8 0 3 E )

Pressure levels: 256

Pen tip travel: 0.1 mm (0.004 in) or less

Eraser tip travel: 2 mm (0.08 in), approximately

Tip switch ON load: 90 g (3.21 oz) or less

Physical dimensions, weight: 11.4 x 140.5 mm, 12g (0.45 x 5.54 in, 0.40 oz)

Side switch type: Rocker switch

U L T R A P E N A C C E S S O R I E S

Extra nib PSI-A021

PST-A016-06 Pen stand UP-803E pen stand

PL500_Content 5/9/2000, 2:06 PM25

Appendix

Limited Warranty for products purchased and used in U.S. and Canada

WACOM warrants the product, except for the Software, to be free from defects in materials and workman-

ship under normal use and service as long as the product remains in possession of the original owner, for a

period of one (1) year, as evidenced by a copy of the receipt and a registration card that has been returned

to WACOM within 30 days of purchase.

The Software is licensed “as is.” WACOM makes no warranty with respect to its quality or performance.

WACOM cannot guarantee you uninterrupted service or the correction of any errors.

Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should

notify WACOM Technical Support via telephone or fax to obtain an RMA (return authorization number) and

instructions for shipping the product to a service location designated by WACOM. You should send the prod-

uct, shipping charges prepaid, to the designated service location, accompanied by the return authorization

number, your name, address and telephone number, proof of purchase date, and a description of the defect.

WACOM will pay for return shipping by United Parcel Service or by an equivalent service as chosen by

WACOM.

WACOM’s sole obligation and entire liability under this warranty shall be, at WACOM’s option, either the repair

or replacement of the defective product or parts thereof of which WACOM is notified during the Warranty

Period; provided, however, that you are responsible for (i) the cost of transportation of the product to the

designated service location and (ii) any loss or damage to the product resulting from such transportation.

WACOM shall have no responsibility to repair or replace the product if the failure of the product has resulted

from accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled

or stored other than in accordance with WACOM’s storage instructions.

Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connec-

tion with the sale of the product, shall not be construed as an express warranty that the product will conform

or comply with your requirements.

EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE

BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY

WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN

ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH

INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH VARY

FROM STATE TO STATE.

WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WAR-

RANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF

WACOM’S EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN

IMPLIED WARRANTY LASTS. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

PL500_Content 5/9/2000, 2:06 PM26

NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION,

OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDEN-

TAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,

LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE

SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSE-

QUENTIAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

In the event that any of the above limitations are held unenforceable, WACOM’s liability for any damages to

you or any party shall not exceed the purchase price you paid, regardless of the form of any claim.

This Limited Warranty is governed by the laws of the United States of America and the state of California.

This Limited Warranty is valid for and only applies to products purchased and used inside the United States

(and its territories or possessions) and Canada.

Warranty on Sales outside of U.S. and Canada (except Europe)

For products purchased or used outside of the United States and Canada, upon discovery of a defect in the

product, except in the Software, within the Warranty Period you should notify your local dealer or distributor.

In all other respects the terms of the warranty as set forth above apply to such sales.

Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason,

please contact in writing:

In North and South America contact: In Asia Pacific contact:

WACOM TECHNOLOGY CORPORATION WACOM CO., LTD.

1311 SE CARDINAL COURT, 2-510-1 TOYONODAI

VANCOUVER, WA 98683 OTONE-MACHI, KITASAITAMA-GUN

U.S.A. SAITAMA, 349-1148

JAPAN

PL500_Content 5/9/2000, 2:06 PM27

PL500_Content 5/9/2000, 2:06 PM28

Wacom Co PL-500 Digitizing Tablet User Manual PL500 Content

Wacom Co Ltd Digitizing Tablet PL500 Content

PL500 Usrs Manual

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