Wherify Wireless LPG550 GSM 900/1800/1900 Mobile Phone with GPRS and E-GPS User Manual G500 Series User Guide

Wherify Wireless, Inc. GSM 900/1800/1900 Mobile Phone with GPRS and E-GPS G500 Series User Guide

Contents

User Guide

WHERIFONE™G500 Series (G550/G560)User Guide
My Wherifone InformationTo access the Wherify Global Location Service Center on the Web:http://www.wherify.comTo access the Global Location Service Center by phone:1-877-WHERIFY (943-7439)Wherifone ID:Primary Contact:IMEI Number:S/N Number:User ID:Password:(Chosen by you at time of activation)Key Phrase:(Chosen by you at time of activation)Secondary Contact:G500 Series (G550/G560)WHERIFONE™User Guide
iTable of ContentsMy Wherifone Information . . . . . . . . . . . . . . . . . inside front coverPart One—The Wherifone™ G500 Series GPS Locator Phone Your Wherifone G500 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8The System Behind the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . 8Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Step 1: Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 9Step 2: Insert your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . 11Step 4: Activating Your Account . . . . . . . . . . . . . . . . . . . . . 12Getting to Know Your Wherifone G500 Series GPS Locator Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Main Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Ring Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Using the Wherifone: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Turning On the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . . 18Turning Off the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . . 18Emergency Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Changing Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Menu Operations and Selections . . . . . . . . . . . . . . . . . . . . . 21Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Setting Phone Volume and Activating the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Setting Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . 25Keypad Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Ring/Vibrate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Adjust Screen Contrast . . . . . . . . . . . . . . . . . . . . . . . . . 28Set Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Please read this user guide, including its Safety Information and Warningssection, prior to using your Wherifone G500 Series GPS locator phone andthe Wherify location services. Please keep a copy of this user guide for yourfuture reference. © Wherify Wireless, Inc. 2005. All rights reserved.Software, Web Content and User Guide Restrictions. Laws in the UnitedStates of America and other countries provide Wherify Wireless, Inc. withcertain exclusive rights with respect to this user guide, the web pages madeavailable by Wherify Wireless, Inc., the contents of this user guide and suchweb pages, and the software and firmware provided on your Wherifonedevice. Such rights include copyright, trade secret, and other applicableintellectual property and proprietary rights. Accordingly, no portion of thisuser guide or such web pages, or any derivative of this guide or such webpages, may be reproduced, distributed, or transmitted, and no derivative(including translations) may be created, without the prior written agree-ment of Wherify Wireless, Inc. Similarly, no portion of the software orfirmware provided with your Wherifone device, or any derivative of suchsoftware or firmware, may be reproduced, distributed, or transmitted, andno derivative may be created, without the prior written agreement ofWherify Wireless, Inc. The software and firmware provided on yourWherifone device, and the trade secrets therein, shall not be used excepton the Wherifone device on which such software was installed at the timeof distribution, and such software, firmware, and trade secrets shall not bealtered, disassembled, de-compiled, interrogated, translated, transmitted,decoded, or otherwise reverse engineered in any manner. No Licenses. No purchase, transmission or distribution of products, docu-mentation or services of Wherify Wireless, Inc. shall be considered to grantany license, whether express, implied, or otherwise, under any patent,copyright, trademark, trade secret or other intellectual property or propri-etary right of Wherify Wireless, Inc. or its suppliers and licensors. ALL SUCHRIGHTS ARE RESERVED EXCLUSIVELY TO WHERIFY WIRELESS, INC. AND ITSSUPPLIERS AND LICENSORS.WHERIFY, WHERIFONE and the W logo are among the registered andunregistered trademarks of Wherify Wireless, Inc. in the United States andother jurisdictions.
iiiiiDevice Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Set Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32IMEI Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Reset to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . 32Performing a Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33How to Perform a “Remote” Locate Via the Internet . . . . . 33How to Perform a “Local” Locate Directly from the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Making Voice Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Program the Dial Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 35Receive, Make, and End Calls . . . . . . . . . . . . . . . . . . . . . . . . 35Part Two—Wherify Global Location ServicesThe Wherify Global Location Service Center . . . . . . . . . . . . . . . . 38Connecting to the Wherify Global Location Service Center via Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Connecting to the Wherify Global Location Service Center via the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Logging On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Main Menu Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Locator Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Locator Functions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Set Up Breadcrumb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Program Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Display History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Viewing and Managing Location Information . . . . . . . . . . 50Account Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Manage Account Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Subscriber Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Edit Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Edit Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56LIMITED WARRANTIES; LIABILITY AND WARRANTY DISCLAIMERS . . . . . . . . . . . . . . . . . . 58PROCEDURES TO OBTAIN REPAIR SERVICE . . . . . . . . . . . . . . . . . 60Safety Information and Warnings . . . . . . . . . . . . . . . . . . . . . . . . 62FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
iv 1Part OneThe Wherifone™G500 SeriesGPS Locator PhoneHOW TO OBTAIN SUPPORTIf you have any difficulty understanding or using your Wherifone G550/G560 GPS locator phone or the location services provided by WherifyWireless, Inc. as described in this user guide, additional information may be found at http://www.wherify.com. You may also email us at: customer-care@wherify.com; and call us at: 1-877-WHERIFY (1-877-943-7439). Supportfor third party services and affiliate services are not the responsibility ofWherify Wireless, Inc., and must be contacted directly for service support.Troubleshooting Guide: The Wherify Web site, at http://www.wherify.com,contains a Troubleshooting Guide discussing solutions to possible problems. User Guide and Product Changes. This user guide is based on the productionversion of the Wherify Wherifone G500 Series (G550/G560) phones. Softwarechanges may have occurred after this printing. Information in this userguide may be changed by Wherify Wireless, Inc. from time to time in its solediscretion, without notice. Additionally, Wherify Wireless, Inc. reserves theright to at all times make any changes in its products and services, includingwithout limitation the Wherifone GPS locator phone and the WherifyWireless, Inc. locations services, in each case without notice and without anyobligation to provide updates and upgrades to you. Wherify’s web site mayhave information regarding changes made by Wherify in its products andservices from time to time.NOTE TO PARENTS AND GUARDIANS. If your Wherifone GPS locator phoneis to be used by an individual that is not a fully competent adult (e.g. some-one in the beginning stages of Alzheimer’s, a child, or other special needscondition) or other individual that has not read or may be unlikely to reador understand this user guide, it is important that you carefully explain tosuch individuals the features and operation of the Wherifone GPS locatorphone as described in this user guide, including confirming that they under-stand and are able to use the Wherifone GPS locator phone and the func-tionality and features of the phone; they understand the requirements andlimitations on its performance (including the circumstances and conditionsunder which the location functionality and features will and will not work),and they understand what to do in an emergency. IT IS IMPORTANT THAT YOU READ ALL SAFETY WARNINGS, LIMITATIONS,AND DISCLAIMERS IN THIS USER GUIDE PRIOR TO USING YOUR WHERIFONEGPS LOCATOR PHONE AND THE WHERIFY LOCATION SERVICES.
321. SIM Card Holder: Pull out SIM card drawer and slide in yourSIM card until it snaps into place.2. Dual Function—Volume Control and Navigation: Press these buttons to control speakerphone volume. Press (+) to increasevolume or (-) to decrease volume. While in the Menu use buttons to move to select desired feature.3. Battery Strength Indicator: Indicates the percentage of chargeleft in the battery.4. Menu/OK Button: Use this button to scroll through menuoptions AND to select features.5. Dual Purpose Buttons—Scroll and Programmable Buttons:While in the Menu, buttons 5and 3can be used to move thecursor left or right to select the desired feature OR duringnormal operation can be preprogrammed and used for making a phone call. 6. Reset Button: DO NOT USE unless directed to by a WherifyCustomer Service Representative.7. Charging Port: Plug in the AC power adaptor here to chargebattery.8. Power Off/End Button: Press and release to hang up or disconnect a call. Press and HOLD for five (5) seconds to turnyour Wherifone “OFF”.9. Programmable Buttons 1 through 5: Press any numbered button once to display a pre-programmed phone number;then press the menu/OK button to dial that number. Or youcan press and hold a numbered key for four (4) seconds to dial the selected number.10. Cellular Phone Network Signal Strength Indicator: Indicatesthe signal strength of the GSM network.1161810 375212495Your Wherifone G500 Series Figure 1.1
4 5The Wherifone G500 Series GPS Locator PhoneCongratulations on your purchase of the Wherifone GPS LocatorPhone. The Wherifone is the world’s smallest GSM/GPS LocatorPhone and provides a totally unique and affordable way for fami-lies with pre-teens, seniors, or those with special medical needs, tostay connected and in contact with each other. Wherify’s integra-tion of digital cellular GSM technology with Global PositioningSystem (GPS) technologies is designed to enable you to locate andtrack the Wherifone GPS Locator Phone. Because Wherify’s tech-nology is designed to improve location performance over conven-tional GPS technology, locating and tracking the Wherifone G500Series phone may be possible even when there is no direct line ofsight between the phone and the GPS satellites, such as when thephone is being used in vehicles, homes and offices. Whether youare at work, at home, or traveling, you can use the Internet orany telephone to quickly and precisely identify the location of theWherifone.Please read the entire User Guide to become familiar with the Wherifone and how it works.In order to use Wherify’s location technology, you will need thefollowing:1. A GSM cellular account with Wherify Wireless, Inc., or designated service provider;2. Your Wherifone GPS locator phone;3. A Wherify Wireless locations services account or a locationservices account provided by a third party for the Wherifoneunder authority of Wherify Wireless (each requires activationin addition to your cellular account); and4. Internet and/or telephone access (not provided by Wherify),including (i) for Internet access, appropriate computer 11. Power On/Off Button: Hold this button down for 2 seconds topower the unit “ON” or 4 seconds to power the unit “OFF.”12. Speaker: Plays Ring Tones when phone rings. Also used to listen to inbound caller during a conversation.Other required equipment:1. A Personal Computer with Internet account, or a standardhome/office phone or non-Wherify cellular phone (not included):Once you have activated your account, your Wherifone is partof location and emergency network. Use a computer with anInternet account, or a phone, to access the network. 2. Global Location Service Center: The behind-the-scenes back-bone of the location and emergency network (included afteraccount activation with Wherify).
76equipment, software and an Internet account and (ii) for telephone access, a home/office phone or other non-Wherifycellular phone.Later in this user guide, we will provide additional detail regard-ing each of these portions of the system. But, to provide you withan overview, you can better understand the general operation ofWherify’s technology from the following figure.NoteIt is not possible to track or locate the Wherifone using the location services or GPS satellites when it is not powered “ON.”The Wherifone GPS locator phone is designed to obtain locationinformation using both GPS satellites and GSM cellular phonetowers, and to communicate with Wherify’s state-of-the-art auto-mated Global Location Service Center over the GSM network inorder to make the location information available to you by tele-phone and over the Internet. The Wherify Global Location ServiceCenter processes the location information it receives from theWherifone and makes it available to you via the secure Wherifywebsite in the form of map and aerial/satellite photographyshowing the location of your G500 Series phone, or an approxi-mate street address if you do not have internet access. TheWherify service center is also backed by Wherify’s customer carerepresentatives to provide you with assistance. Should GPS satellites be obscured or a GPS fix otherwise beunavailable, the Wherify system will provide the approximateposition of a Wherifone by using location information taken fromthe GSM network, such as the location of the serving cell phonetower (Cell ID), where this information is made available toWherify. GSM network location information may also be used bysafety officials during an emergency 911 call to determine theapproximate position of the Wherifone user. 2. The Global LocationService Center processesyour request and…1. Request aLocate on ourWeb site orover the phone.5. Receive yourLocation Reporton the Web site orover the phone.4. The Wherifoneuses GPS satellites todetermine its location.3. …sends awirelesscall to theLocator.System OverviewFigure 1.2
98How It WorksYou can locate the Wherifone in two easy ways: 1. Log onto the Internet at www.wherify.com (see page 42) to view location information on street and aerial maps.2. Call us at 1-877-WHERIFY (see page 38) to obtain a verballocation report from a Wherify Customer Care representative. We’ll map your loved-one’s location and give you a nearby/approximate street address, typically in less than a minute. An e-mail of the same information is also available.The System Behind the WherifoneThe Wherifone works by combining Wherify’s patented locationtechnology with the United States Department of Defense’sGlobal Positioning System (GPS) of satellites—plus the digital,nationwide cellular networks.We integrate all this into our state-of-the-art automated GlobalLocation Service Center—utilizing the same type of mainframecomputers used by banks, telephone companies and airlines, andbacked by Wherify’s Customer Care representatives standing by toprovide assistance when needed. When you request a Locate either through our Web site atwww.wherify.com or over the phone at 1-877-WHERIFY (943-7439), our Global Location Service Center contacts the Wherifonewith a silent signal via a nationwide GSM cellular network. TheWherifone then zeros in on the closest GPS satellites orbiting theEarth, determines its location, and reports its latitude and longi-tude coordinates back to the Global Location Service Center.Our Global Location Service Center processes those coordinates,pinpoints them with advanced mapping software, and gives youan approximate street address (if one is available) with yourWherifone location plotted onto two types of maps: 1) Standardonline street maps and 2) a detailed high resolution photo map(using either aerial or satellite imagery).SetupWe make it easy for you to set up your Wherifone and youraccompanying account. YOU MUST FULLY COMPLETE THE ACTIVATION PROCESS FOR YOUR WHERIFONE TO WORK.Before you can use your Wherifone you need to:Step 1: Fully charge the batteryStep 2: Insert the SIM cardStep 3: Turn on Your WherifoneStep 4: Activate your accountStep 1: Charge the BatteryBefore using your Wherifone, we recommend charging the bat-tery for at least twelve hours (12) hours. After this charge time,the battery icon should indicate that the phone is fully charged.The battery must be fully charged before you can continue to“Step 2: Insert the SIM Card”on page 11. Do not insert the SIMCard until the battery has been fully charged. Battery Strength: The battery icon on the LCD indicates thecharge state of the battery. The more filled-in the icon, the morebattery power is left in the Wherifone. If it indicates very lowpower or less, your Wherifone may not be able to receive a location request, take incoming phone calls, or make outgoingphone calls. Battery Charge Life: The Wherifone uses a miniaturized, built-inrechargeable Lithium Ion Polymer battery. In order to maximizebattery life and reduce the risk of inoperable location and/or cel-lular services in an emergency, we recommend that the battery becharged whenever possible by plugging the Wherifone G500
1110Series phone into its charger whenever an outlet is available, butno less often than a full overnight charge each evening. You willNOT harm the battery by leaving the G500 Series in the chargerfor long periods of time, and it is NOT necessary to drain the bat-tery before charging.The length of time the phone will work on a charge variesdepending upon individual use, including factors such as signalstrength, GSM network coverage, GPS satellite positions, age ofthe battery, length of time the phone is left on, time spent mak-ing voice calls, whether or not functions are used that power onthe GPS receiver (e.g. location requests). WARNING: Only use the Wherify battery charger that came with the Wherifone to charge it. Do not use any other batterycharger. Other battery chargers may damage the battery and theWherifone, and may also be dangerous to anyone near the unit.Step 2: Insert your SIM Card When you register as a subscriber with Wherify or another GSMnetwork operator, you get a SIM (Subscriber Identity Module)card. The SIM card contains a computer chip that keeps track ofyour phone number, the services included in your subscription,phonebook information, and other information.To insert your SIM card, remove the SIM drawer on the top of thephone and snap in your SIM card with the notched corner in thetop right and the GOLD pads facing forward. Please refer to thephotos below.Note The Wherifone requires a valid SIM Card to function. The SIM cardmust be in the phone prior to activation. If you do not have a SIMcard the unit will not make or receive phone calls. The phonemust be off when you insert or extract the SIM card.Figure 1.3BATTERY LEVEL ICONCHARGING IS REQUIREDVERY LOW POWER (<20% OF BATTERY LIFE). UNIT SHOULD BE CHARGEDLOW POWER (<40% OF BATTERY LIFE)MEDIUM POWER (60% OF BATTERY LIFE)MEDIUM HIGH (80% OF BATTERY LIFE) FULLY CHARGED BATTERY
1312Step 3: Turn On the WherifoneThe Wherifone must be ON to operate and to communicate infor-mation about your location, to receive incoming phone calls, ormake outgoing phone calls. To turn on the Wherifone, press andhold the Power button for 2 seconds.To turn off your Wherifone, press and hold the Power button for 4 seconds, OR; press and hold the Power Off/End button for 5 seconds.Step 4: Activating Your AccountIMPORTANT: YOU MUST SIGN UP FOR WHERIFY SERVICE ANDACTIVATE YOUR ACCOUNT TO USE YOUR WHERIFONE. Activationgives you access to Wherify’s Global Location Service Center and“links” your Wherifone to you.Activating Your AccountTo activate your account, you’ll need to select a Wherify serviceplan for both your cellular and location services. You can getinformation concerning the latest service plans made available byWherify where you purchased your Wherifone, on our Web site atwww.wherify.com or by calling 1-877-WHERIFY (1-877-943-7439).You should choose the plan that’s right for you and that matcheshow you intend to use your Wherifone GPS locator phone and thelocation services. Wherify provides service plans for both cellular phone service andlocation services. The cellular and location services may or maynot be bundled together depending upon what Wherify elects tomake available at the time. All Wherify service plans are subjectto Wherify’s then most recent terms and conditions, published onthe Wherify web site, as being applicable to the particular service.Wherify reserves the right to revise its plans, and its service termsand conditions, at any time in its sole discretion without notice. Additional Information for Account ActivationIn addition to the required phone set up and plan selectiondescribed above, you will be required to provide the followinginformation in order to activate your cellular and location serviceaccounts (to help speed up the activation process, we suggest youwrite this information down before starting. You can use the “MyWherifone Info” page, which is inside the front cover of this userguide, to keep track of this information).•The two serials numbers from the back of your Wherifone.These numbers can also be found on your package, they arecalled the IMEI and S/N. The IMEI is fifteen (15) characters inlength; and the S/N is eleven (11) characters in length.•A security password you create for your account. The passwordneeds to be at least six (6) characters (up to twelve (12) charac-ters is permitted). Characters can be any combination of num-bers, symbols, or letters you choose.•A key phrase you create to help you remember your password,in case you forget it.•Your credit card information: number and expiration date.Once you have set up your phone, identified the desired Wherifyservice plan and collected this information, you’re ready to activate!At this point, simply go online to www.wherify.com and click theActivate button, then follow the activation instructions andprompts. If you do not have access to the Internet, call 1-877-WHERIFY (1-877-943-7439) and a Wherify Customer Care repre-sentative will help you activate your account.Record your User ID and Phone Number: At the end of the activa-tion process, you will be provided with two important numbersthat allow you to access your account:•User ID—a 10-digit number (like a phone number) you will use
1514with the Password you created to access secure WherifyServices from our Web site.•Phone Number—a 10-digit number (for the USA) used forreceiving incoming phone calls (including area code).Please write these numbers in the “My Wherifone Info” page,located inside the front cover of this guide. Please keep them in asafe and confidential place.Your Wherifone is now ready to use!Getting to Know Your Wherifone G500Series GPS Locator PhoneMain DisplayImportant information about thestatus and features of the Wherifoneappear in the main display. There arethree types of displays on theWherifone:Icon Display: The top icons show the vital Wherifone functions.Scrolling Display: The middle line is scrolling text that indicatescarrier, locate, and other status information.Message Display: The bottom line shows the date and time during regular use.Signal Strength The number of bars in the Signal Strength icon indicates thestrength of the GSM network signal the Wherifone is receiving.More bars mean a stronger GSM signal. The Wherifone uses theGSM network for all communication activities: making calls,receiving calls, receiving pages, receiving location requests, andsending location reports to the Global Location Service Center. If the signal strength is low or non-existent, your Wherifone maynot be able to receive a location request, send its location infor-mation, or make incoming or outgoing phone calls.
17Battery Level The Battery Level icon shows the battery charge. The more filledin the icon, the more battery power is left in the Wherifone. Ifthe Battery Power icon is empty, you may not be able to performlocates, receive or send phone calls, or receive pages.BATTERY LEVEL ICONCHARGING IS REQUIREDVERY LOW POWER (<20% OF BATTERY LIFE). UNIT SHOULD BE CHARGEDLOW POWER (<40% OF BATTERY LIFE)MEDIUM POWER (60% OF BATTERY LIFE)MEDIUM HIGH (80% OF BATTERY LIFE) FULLY CHARGED BATTERY16Ring Mode The Ring Mode icon indicates that the Wherifone is set either to“Ring Mode” or “Vibration Mode.” Set this mode using the Menufunction. In Ring Mode the Wherifone will alert the user to anincoming call via the ringtone selected by the user. When thephone is in Vibration Mode the phone will vibrate to alert theuser to an incoming call.Lock The Lock icon indicates that the Wherifone keypad is locked. TheLock icon will only appear when the keypad has been lockedusing the Menu function. If the keypad is locked you may tem-porarily unlock it by holding down on the menu/OK button forthree seconds. The keypad will automatically re-lock one minuteafter you’ve completed your call or locate. The 911 button willwork even if the keypad is locked.GSM NETWORK SIGNAL STRENGTH ICONNO BARS NO SIGNAL ON GSM NETWORKONE BAR VERY LOW OR WEAK SIGNAL ON THE GSMNETWORKTWO BARS LOW SIGNAL ON THE GSM NETWORKTHREE BARS MEDIUM SIGNAL ON THE GSM NETWORKFOUR BARS MEDIUM HIGH SIGNAL ON THE GSM NETWORKFIVE BARS HIGH SIGNAL ON THE GSM NETWORK
1918Emergency RequestsIn the event of an emergency, you can dial 911directly from theWherifone. Button 5has been set at the factory as the defaultEmergency button for making 911 calls. The phone will alwayshave an emergency 911 calling ability through this button, withor without a valid SIM card. To send an emergency request from the Wherifone: Press button 5and hold for four (4) seconds to access the Emergency number (911).After validating the emergency request with the user or a desig-nated contact, the Emergency Operator can dispatch the requestto the nearest Public Safety Answering Point (PSAP) 911 operator.The proper emergency authority can then be sent to the user’slocation.NoteEmergency Operators must be able to validate the emergencybefore the Emergency Providers (Police, Fire Department,Ambulance, etc.) are dispatched toyour location.The current release of the WherifoneG500 Series cannot do a simultaneousGPS locate and voice call. In case of a911 emergency call, GSM network loca-tion information (such as the locationEmergency/911 Request: Press button 5 and hold for 4 seconds to initiate a 911Emergency Request.*Figure 1.5Using the Wherifone:Your Wherifone has the ability to communicate your locationwhenever it is powered on, within the range of the GSM and GPSsignals, and a Location Report is requested either online atwww.wherify.com or 1-877-WHERIFY (943-1769), or by requestinga locate directly from the Wherifone.Turning On the WherifoneThe Wherifone must be ON to operate and to communicate infor-mation about your location, to receive incoming phone calls, ormake outgoing phone calls. To turn on the Wherifone, press andhold the Power button for 2 seconds.Turning Off the WherifoneYou should turn off your Wherifone if you will not be using it foran extended period of time. Just like a cellular phone, you MUSTturn the Wherifone off when you are traveling on any commercialairplane. When you turn off the Wherifone, all locating and phone call functions are suspended. To turn off the Wherifone:1. Press and hold the Power button for 4 seconds, OR; 2. Press and hold the Power Off/Endbutton for 5 seconds.Power buttonPower Off/End buttonFigure 1.4
2120Changing Phone SettingsYou may change your Wherifone default settings through themain Menu, including Ring Tones, Volume Level, Ring ToneVolume, Display Contrast/Level, Keyboard Lock, Ring/VibrateFunction, and Backlight Timer.To access the Menu, press the menu/OK button, and hold it downfor two seconds. Once in the Menu, you may scroll to the featureyou wish to set by using the 3button to scroll to the right, andthe 5button to scroll to the left. You may also use the volumebuttons to scroll between menu items. The “+” button will scrollyour selection to the right, and the “-” button will scroll yourselection to the left.Once you have scrolled to the menu icon you wish to select, pressthe menu/OK button. Your selection will be set, and you will bereturned to the main display. To cancel your selection and quit theMenu function, press the Power Off/End button and you will bereturned to the main display. Menu Operations and Selections•Enter menu: push menu/OK and hold for 2 seconds•Scroll menu: use 5and 3, or “+” and “-” •Select icon: press menu/OK•Cancel selection: press Power Off/End•Return to main display: press Power Off/End•Accept incoming calls while in the menu: press menu/OKbutton to connect to the callof the serving cell phone tower) may be used to determine theapproximate location of the caller by emergency authorities.Wherify may offer subscribers the opportunity to subscribe tomanaged emergency services through qualified partners thatwould be able to manage an emergency call such that the caller’sposition could be determined using GPS. If the GPS satellites areobscured during this process, and GPS coordinates are not avail-able, where a GSM signal and network location information areavailable, the GSM network location information will be useddetermine the approximate location of the caller.
2322Setting Ring TonesYour Wherifone comes with a choice of seven (7) different RingTones. To set your Ring Tone, enter the Menu by pressing themenu/OK button. Then scroll to and select the Ring Tones icon.Once you are in the Ring Tone menu you may select one of sevenRing Tones by scrolling through them using the number 3and 5buttons, or the “+” and “-” volume buttons. Pressing themenu/OK button will set your Ring Tone.Scroll Menuwith 5 and 3,or “+” and “-” Enter Menu withmenu/OK held for2 secondsSelect icon withmenu/OK buttonFigure 1.6Icon DescriptionMain Menu Ring Tone SelectionSubmenu Ring Tone 1Ring Tone 2Ring Tone 3 (default)Ring Tone 4Ring Tone 5Ring Tone 6Ring Tone 7
2524Setting Ringer VolumeTo set your Ringer Volume, enter the Menu by pressing themenu/OK button. Then scroll to and select the Ringer Volumeicon. The volume level of the Ringer is shown by the number ofbars in the icon. More bars means a higher volume. Adjust thevolume level by scrolling through them using the number 3and 5buttons, or the “+” and “-” volume buttons. Pressing themenu/OK button will set your Phone Volume.Setting Phone Volume and Activating the SpeakerphoneTo set your Phone Volume or activate your Speakerphone, enterthe Menu by pressing the menu/OK button. Then scroll to andselect the Phone Volume icon. The volume level of your Wherifoneis represented by the number of bars in the icon. More bars meansa higher volume. The Speakerphone will start functioning at vol-ume level 6. Adjust the volume level by scrolling through themusing the number 3and 5buttons, or the “+” and “-” volume but-tons. Pressing the menu/OK button will set your Phone Volume.Icon DescriptionMain Menu Speaker VolumeSubmenu Level 1Level 2Level 3 (default)Level 4Level 5Level 6 (speakerphone starts)Level 7Level 8Level 9Level 10Icon DescriptionMain Menu Ringer VolumeSubmenu Volume 1Volume 2Volume 3 (default)Volume 4Volume 5
2726Ring/Vibrate ModeThe Wherifone may be set to either Ring or Vibrate when itreceives an incoming call or page. To set the Ring/Vibrate mode,enter the Menu by pressing the menu/OK button. Then scroll toand select the Ring/Vibrate icon. You may then set the phone toeither “Ring” or “Vibrate” using the scroll and select commands.If the Wherifone is set to “Ring” it will alert the user with theselected Ring Tone. If the Wherifone is set to “Vibrate” it willalert the user by vibrating. Keypad LockYou may lock the Keypad of the Wherifone to prevent accidentalcalls, or to limit access to the Wherifone. To lock, enter the Menuby pressing the menu/OK button. Then scroll to and select theKeypad Lock icon. You may then set “Active” or “Inactive” usingthe scroll and select commands. The Lock icon indicates that theWherifone keypad is locked. The Lock icon will only appear whenthe it has been locked using the Menu function. If the keypad islocked you may temporarily unlock it by holding down on themenu/OK button for three seconds. The keypad will then automati-cally re-lock one minute after you’ve completed your call or locate. Icon DescriptionMain Menu Ring/Vibration Mode SelectionSubmenu Ring Mode (default)Vibration ModeIcon DescriptionMain Menu Auto Keypad LockSubmenu ActiveInactive (default)
2928Set Backlight TimerThe Wherifone display screen has a backlight feature that makesit easier to operate the phone. The backlight consumes batterypower, so to conserve power the Wherifone has a Backlight Timerthat adjusts how long the backlight stays “on” during operation.To set the Backlight Timer simply enter the Menu by pressing themenu/OK button. Then scroll to and select the Backlight Timericon. Set the duration of the backlight, ranging from “AlwaysOff” to five-, ten-, and 20-second intervals, to “Always On,” byusing the scroll and select commands. Once the Backlight Timerhas reached its time limit the backlight will automatically turn off.Adjust Screen ContrastThe screen may be adjusted to set the desired level of Black/Whitecontrast. To set Screen Contrast, enter the Menu by pressing themenu/OK button. Then scroll to and select the Screen Contrasticon. You may then set the contrast level by using the scroll andselect commands.Icon DescriptionMain Menu Set Backlight TimerSubmenu Always OFF5 Seconds (default)10 Seconds20 SecondsAlways ONIcon DescriptionMain Menu Adjust Screen ContrastSubmenu Level -2Level -1Level 0 (default)Level 1Level 2
3130Set Time When setting time, you must individually set each digit of thehour, minute and second. To Set Time, select this menu icon fromthe Device Setup Menu. Then select either a 12-hour, or a 24-hourclock by highlighting your preference, and press the menu/OKbutton.Use the scroll buttons, 5and 3, or “+” and “-” to choose the cor-rect number of 0 to 9. Press the menu/OK key to set each desiredtime digit entry. Once you have set a part of the time entry, youwill be prompted to the next digit of the time-set entry. If youmake a mistake, you can press the Power Off/End button to goback to the previous digit. If the time is set for the 12-hour mode,you will be prompted to set either AM or PM when you haveentered the last digit.Use the same procedure to set the time for a 24-hour time clock.You will not have to select AM or PM.There is no error checking as single digits are entered, but yourWherifone will not accept an invalid time setting, such as88:95:00.Set Date To Set the Date, select this menu icon from the Device SetupMenu. You will then be able to set the date displayed on yourWherifone. The screen will display the initial date setting with the number“0” under the first Y in the YY column (Year), with no numbersunder the MM (Month) and DD (Day) columns. You must individually set each digit of the year, month and day.Device Setup MenuThe Device Setup Menu allows you to set the date and time onyour Wherifone, check messages and check the support softwareversion and IMEI number. To access these features, simply scroll tothe Device Set-up icon in the main menu and press the menu/OKbutton. You can then scroll through the Device Set-up Menu.Icon DescriptionMain Menu Device Set-upSubmenu Set TimeSet DateMessage CenterIMEI NumberSoftware VersionReset to Factory Defaults
3332Performing a Locate Once your Wherifone account has been activated and is part ofWherify’s Global GPS location system, you may perform Locates.You may do both “remote” Locates through the Wherify website,and “local” Locates that are initiated directly from the phone. How to Perform a “Remote” Locate Via the Internet1. Log onto our Web site: www.wherify.com2. Enter your User ID and Password and click the Locate button.We have instructions that take you through the process in“Connecting to the Global Location Service Center via theWeb” on page 38 (and through the HELP links on the Web site).3. Click the Locate Now button. You have now initiated a loca-tion request to your Wherifone. In about a minute you will beable to view the location of your Wherifone on street mapand on an aerial map (see page 42 for more details).How to Perform a “Local” Locate Directly from the WherifoneYou may initiate Locate requests directly from your Wherifone torequest a Managed Location Service such as Roadside Assistanceor Concierge Service, or to summon help via 911 or a ManagedEmergency Calling Service. While dial button 5is pre-set to emer-gency 911 , the other dial buttons may be programmed to requestother Managed Location Services.1. First, make sure the Wherifone is powered on. Depress thePower button and check the Battery Strength Icon and GSMNetwork Signal Strength Icon on the Liquid Crystal Display(LCD). Both Icons on the LCD should illuminate. If the BatteryIcon shows low power or less, your Wherifone needs charging.If the GSM Signal Strength Icon has NO BARS displayed, youUse the scroll buttons, 5and 3, or “+” and “-” to choose the cor-rect number of 0 to 9. Press the menu/OK key to set each desireddate digit entry. Once you have set a part of the date entry, youwill be prompted to the next digit until it is complete.There is no error checking as single digits are entered, but yourWherifone will not accept an invalid date setting, such as05:49:00.Message Center Your Wherifone does not support numeric paging in the currentrelease, but future releases will allow you to receive and storenumeric pages that you access through the Check Messages icon.IMEI Number Check the IMEI of your Wherifone by selecting this icon from theDevice Setup Menu. You may be asked for this information from acustomer Wherify representative during a troubleshooting call.Software Version To see what software version your Wherifone is using, select theSoftware Version icon from the Device Setup Menu. You may beasked for this information from a Wherify customer service repre-sentative during a troubleshooting call.Reset to Factory Defaults Select this icon to reset your Wherifone to default settings forRing Tones, Speaker Volume, Ring Tone Volume, Display Contrast,Keyboard Lock, Ring/Vibrate Function, and Backlight Timer.
35Making Voice CallsYour Wherifone is capable of taking incoming calls from any num-ber or making outgoing calls to a total of five (5) preprogrammednumbers (Four preprogrammed numbers in addition to 911 foremergencies). Program the Dial ButtonsTo program your programmable dial buttons, log-on to theWherify Location Service Center at www.wherify.com, enter yourUser ID and Password; then click on Account Services; then clickon Programmable Buttons. Just enter in the phone number,including area code, in the box corresponding to each program-mable button (See Account Services on Wherify’s web page).You can use either the speakerphone for talking or turn the vol-ume down and use your Wherifone like a standard hand phone.To control speaker volume, press (+) button to increase volume or(-) to decrease volume. Receive, Make, and End CallsTo receive a phone call, you will hear the Wherifone’s distinctivering, then press the menu/OK button to pick-up and begin talk-ing. The phone number of the incoming call will be displayed onthe screen unless the number is blocked, in which case the word“CALL” will be displayed.To make a phone call, press any numbered button 1 through 5once to display a pre-programmed phone number, then press themenu/OK button to dial that number. Or you can press and hold anumbered button for four (4) seconds to dial the selected number.To end a phone call, press the Power Off/End button in the mid-dle of the dial pad. Please note that if you press and hold thePower Off/End button down for more than five seconds thephone will turn off.are outside of the GSM network coverage (go to www.wheri-fy.com to view national GSM coverage maps for your area) andwill not be able to locate the Wherifone or make voice calls.2. To make a Managed Location Service request from theWherifone, press your programmed dial button (numbers 1–4on the button pad) once to pull up the Service number andthen press and HOLD for four (4) seconds (Figure 1.7). You willthen be connected to a Managed Location Service operatorwho can assist you.3. In the event of an emergency, you can request a 911 emergencyresponse directly from your Wherifone. Button 5has been setat the factory as the default Emergency button for making 911calls. The phone will always have an emergency 911 calling ability through this button, with or without a valid SIM cardinserted into the phone. To send an emergency request fromthe Wherifone, press your preprogrammed Emergency button(“911”) once to pull up the Emergency number and then pressand HOLD for four (4) seconds (Figure 1.5).After validating the emergency request with you or your designat-ed contact, the Emergency Operator can dispatch the request tothe nearest Public Safety Answering Point (PSAP) 911 operator. Theproper emergency authority can then be sent to your location.Emergency Operators must be able to validate the emergencybefore the Emergency Providers (Police, Fire Department,Ambulance, etc.) are dispatched to your location.NOTE: If your Wherifone is not within a GSM coverage area, wewill not immediately receive a Emergency or Service request. TheWherifone holds the request until the unit returns to a coveragearea and then the request is transmitted.
3736To use a headset with your Wherifone, simply plug the headsetconnector into the Charger/Headset port located on the bottomof the Wherifone. Then insert the headset bud into your ear.Please note that you should only use a headset intended for usewith the Wherifone as you may damage your Wherifone if youtry to use a non-Wherifone headset.Menu/OK Button:Press this buttonto answer anincoming call.Adapter Port: Plug your chargeror hands-free headset in here.Volume Control forSpeakerphone andHeadset: Presseither of thesebuttons to controlvolume. Press (+)to increase volumeor (-) to decreasevolume.ProgrammableButtons: Press anyof the numberedbuttons to dial apre-programmedphone number.Figure 1.7Part TwoWherify Global Location Services
3938able to you when you log-on through this Web page, includinglocating the individual with the Wherifone. While you are loggedon as a subscriber, you can also manage your Wherifone GPSLocator(s), your account preferences, and contact information.On the site, you can learn more about your Wherifone and orderadditional Wherifone accessory items. You can also find out moreabout Wherify and our future GPS Locator technology products.Logging OnAt the Wherify Global Location Service Center home page, enteryour User ID and Security Code then click Logon.Fill in the requested information to log-on: If you click the Remember my User ID and Security Code check-box, your browser automatically enters your User ID and SecurityCode on your next visit. The Wherify Global Location Service CenterThe Wherifone is only part of this amazing new technology thatallows you to determine the location of the individual with theWherifone, whether they are next door or 3000 miles away. Theonly way to connect to the Wherifone is through Wherify’s GlobalLocation Service Center via www.wherify.com or by phone at 1-877-WHERIFY (943-7439).Access to the Global Location Service Center is included in theWherify Service Plan you selected when you activated theWherifone. Please refer to the Wherify Service Plan you selectedto determine what features are included.Connecting to the Wherify Global LocationService Center via PhoneIf you do not have access to the Internet, you can contact theLocation Service Center by phone. When you call Wherify’sCustomer Care, all the same features that are available online areavailable over the phone. Just call toll-free 1-877-WHERIFY (1-877-943-7439).Connecting to the Wherify Global LocationService Center via the WebTo access the Global Location Service Center online, you need:•A computer with Internet access•Microsoft IE 4.0+ or Netscape Navigator 4.0+ (recommended)•800 x 600 minimum monitor resolution (recommended)Enter our Web address: http://www.wherify.comAll the features of the Global Location Service Center are avail-Figure 2.1Since we are constantly updating and improving our Web site, elementsof the Web pages shown in this User Guide may change without notice.
4140Site Navigation BarThe Site Navigation bar appears at the top of all of our subscriberpages. Use this to navigate to the different functional areas ofyour account. Listed below are the Site Navigation bar optionsand where the links take you.MANAGE DEVICES: click here to view or perform Wherifoneoptions.MANAGE ACCOUNT: click here to manage your subscriberaccount.TECHNICAL SUPPORT: click here to view our knowledge bank.CONTACT WHERIFY: click here to contact one of our customerservice representatives.CAUTION: To ensure privacy for you and your family: •DO NOT select this option on public computers.•BE AWARE that anyone who uses your computer can automatically log-on to your account.If you log-on to your account using a different browser or different computer, your User ID and Security Code are not automatically entered.Main Menu PageAll Wherifone and Account Management functions are availablefrom the Main Menu page.The Site Navigation bar appears at the top of this page and theLocator Functions menu on the left-hand side of the page.The Quick Instructions box near the Wherify logo at the top ofthis and every page provides notes or instructions for the avail-able features, and shows the status of the actions you request. Figure 2.2The Help button on every page brings up our Help page. You can leavethe Help page open for easy reference as you go through the site.
4342Perform LocateClick here to locate your Wherifone. The screen shown directlybelow will pop up once the locate is completed after you’veclicked the “Perform Locate” button (in the middle of the page).Set Up BreadcrumbOur “Breadcrumb” feature allows you to check on your loved-one’s progress throughout the day and ensure that he or shearrives at a destination as expected. “Breadcrumbs” are the loca-tions of a Wherifone at intervals of time that you can preset. Justas you could follow a trail of breadcrumbs your loved-onedropped every few steps, you can follow their locations throughour Global Location Service Center. For example, you could set theinterval to have the Wherifone leave eight “Breadcrumbs,” oneevery half-hour. This would allow you to create a trail of locationsfor a four-hour duration.To set up a Breadcrumb trail:1. Click SET UP BREADCRUMB in the MANAGE DEVICES menu.Locator FunctionsClick the MANAGE DEVICES button in the Site Navigation bar toaccess the Wherifone features.Locator Functions MenuThe MANAGE DEVICES menu appears on the left side of the pagewhen you click the MANAGE DEVICES button on the site naviga-tion bar. This menu also appears when you first log-on to the site.This is the launching point for all Wherifone functions and onlinefeatures of the Global Location Service Center. It’s where you goto connect with the Wherifone and manage its functionality.Your Wherifone appears in the Phone Selection pull-down menuin the upper left of the page. If you have more than oneWherifone on your account, click the down arrow and select the Wherifone you want from the list.The selections on the Locator Functions menu are:PERFORM LOCATE: click here to locate your Wherifone.SET UP BREADCRUMB: click here to set up a reporting schedulefor your Wherifone.PROGRAM BUTTONS: click here to program the buttons on theWherifone.DISPLAY HISTORY: click here to review recent positions that yourdevice has reported.Figure 2.3
45445. In the Report Back Interval box, enter the number of positionsyou would like to store before reporting back to our GlobalLocation Service Center.6. Click the Set Breadcrumb button at the bottom of the pagewhen you have set up the breadcrumbs you want. 7. Check the Display History page at the time specified to viewthe complete Breadcrumb report.8. The series of Breadcrumbs (Locates) you requested beginsimmediately.All the Locates completed by the Breadcrumb feature appear inthe Display History page of the Web site. Instructions for viewingthe Breadcrumbs and the other Locates for your Wherifone arefound in the “Display History” and can be found on page 48.2. Your Wherifone appears in the Locator List box on the topleft side of the page. If you have more than one Wherifone,click the down arrow and select the Wherifone for which youwant to set a breadcrumb trail.3. In the Number of Locates box, enter the total number ofLocates you’d like to have generated. For example, if you haveLocates performed every half-hour, and you’d like to have atrail over an afternoon, enter “8” in this box to cover a 4-hourperiod. PLEASE NOTE: the maximum number of locates youcan request (at one time) is 12.4. In the Time Between Locates box, enter the number of min-utes you’d like to have between Locates. For example, if you’dlike to have a Locate every half-hour, enter 30 in the box. Thetime interval can range from one minute to four hours (240minutes).Figure 2.5Figure 2.4
4746Program Button to Locate Wherifone:You can select one of these buttons to perform a location requestand send the information back to our Global Location ServiceCenter, where you can review your Wherifone’s location history.Just select the button number (1 – 5), choose Program Button forLocate and click Update. Your device will be updated, usually in amatter of seconds. Program ButtonsThe Wherifone has five programmable buttons, which can be pro-grammed to either (A) dial a phone number,or (B) send a positionreport back to our Global Location Service Center. Please note thatthe factory default setting for button #5 is to place a call to “911.”Program Button to Place Call:Just select the button number (1 – 4), choose Program Button ForCall and input the phone number that you would like it to dial.Once you submit your information we will configure the deviceover the air, and within a few minutes the button you selectedwill be able to dial the phone number you just chose. You canchange any of your programmed numbers at any time, and asoften as you wish.Figure 2.7Figure 2.6
4948You can also specify how many Locates you want to appear(between 2 and 200) on each page in the bar above the Locate list.Location History MapsYou can map the Locates in the Location History list, and may dis-play up to 30 positions at one time. To map Locates from theLocation History list:1. Click the box on the left of any Locate, or click the Check Alllink above the column of boxes. Only those locates thatappear on the current page are selected. If you want to mapLocates that do not appear on the page, you must advance tothe next page or increase the number of Locates displayed oneach page.2. If you would like to clear your marks from the boxes on thispage, click the Uncheck All link or deselect individual Locates.3. When you have checked the boxes for the Locates you’d liketo see on a map, click the Map Positions button.Display HistoryThe Display History page shows a log of all locations reported fora specific Wherifone. You can also map a series of Locates to get agraphic view of where your Wherifone has been. All addressesdefault to a 100-digit range illustrating the closest block found tothe position reported.Location History stores all Locates for each Wherifone on youraccount.To view the locations in the Location History:1. Click on Display History from the left menu.2. Click the Refresh History button to update the Display Historypage. This page will automatically refresh every three minutes.A list of Locates (including the date and time and nearby streetaddress) appears, with the most recent Locate at the top of thelist. You can view older Locates in the history list by advancing tothe next page. Figure 2.9Figure 2.8
5150Street MapOnce you have successfully located your Wherifone, you will firstsee its location on a street map, with its location indicated by athumbtack. You can control the view of the map in several ways, includingZOOM IN and ZOOM OUT, and PAN VIEW.•To Zoom In or Zoom Out, click the round buttons to show themap at a particular magnification level, from the closestamount of detail to the widest area view.•To Pan View, click on the arrows located at the edges of themap to scroll the map view towards that direction.A nearby/approximate street address appears in the column onthe right. The date and time the locate was generated is alsoreported. Click the date/time to center the map on the locationaddress.A Street Map appears with the series of Locates listed in a columnon the right. Each Locate you requested is numbered both on themap and on the list. Click the time/date stamp of any Locate tocenter the map on that specific location.To view the aerial map, click the Aerial Map tab at the top of themap.Viewing a Breadcrumb TrailTo view the map of the breadcrumb trail you set up, check theLocates within the time you requested and click Map Positions.Viewing and Managing Location InformationMapping OptionsYou can see your Wherifone location either on a street map oraerial map. You can also toggle back and forth between thesetwo options.Street Map: an illustrated map that provides street names.Aerial Map: an aerial photograph of the area. This map showsyou buildings, landscaping and geographic features that may provide additional information on your Wherifone’s location.Both maps show the same area. You can switch between the twooptions by clicking the tabs at the bottom of a map.Since we are constantly updating and improving our Web site, elementsof the Web pages shown in this User Guide may change without notice.Figure 2.10
5352Account ManagementClick the Manage Account button on the Main Menu page tomanage your account.Manage Account MenuThe Account Management menu appears on the left side of thepage when you click the Account Management button on the sitenavigation bar.This is the area you use to manage your account, update yourcontact information, and specify features of your Wherifone.Importantly, this is how we know where you are so we can con-tact you if there’s an emergency.The selections on the Manage Account menu are:Edit Subscriber: update or modify contact information and billinginformation.Edit Security Code: change your security code and key phrase. Edit Device Info: change the name of your device on thenetworkYou can return to this page at any time by clicking theManage Account button on the site navigation bar, which appearsacross the top of every page. Aerial MapClick the Aerial Map tab to see an aerial photograph of the samelocation covered by the street map.At higher magnifications, you may notice that aerial photographyhas a sharper focus in some geographic areas than in others.•To Zoom In or Zoom Out, click the round buttons to show themap at a particular magnification level, from the closestamount of detail to the widest area view.•To Pan View, click on the arrows located at the edges of themap to scroll the map view towards that direction.The Help button on every page brings up our Help page. You can leavethe Help page open for easy reference as you go through the site.Figure 2.11
5554Edit Security CodeYou can change the Security Code you use to access the LocationService Center. Since this number provides access to your accountand the Wherifone functions, we recommend you change yourSecurity Code periodically.Your Security Code can be as few as six (6) and as many as twelve(12) numbers long. Your Code must be numbers only (no letters,spaces, punctuation, or other kinds of characters).To change yourSecurity Code:1. Click Edit Security Code in the Manage Account menu.2. Enter your current Security Code in the Old Security Code box.3. Enter your new Security Code in the New Security Code box.4. Enter your new Security Code again in the next box.5. Enter a key phrase to help you remember your new SecurityCode in the last box on the page.Subscriber InformationPlease update this page when any of your contact informationchanges. This page contains the primary contact information linked to youraccount. Whenever you make changes to your account, be sure to click theUpdate Subscriber button to update and save the record changes.An acknowledgement that the change has been accepted appearsin the Quick Instructions box.Figure 2.13Figure 2.12
57563. Click the Update Device Name button to update our records.An acknowledgement that the change has been accepted appearsin the Quick Instructions box at the top of the page.6. Click the Update Security Code button to update our records.An acknowledgement that the change has been accepted appearsin the Quick Instructions box.Edit Device InformationYou can change the name used for each device on Wherify’sLocation Service Center. This will not be transferred to yourWherifone, but will simply help you keep track of your devices onour network.Your Device Name can be as few as four (4) and as many as six-teen (16) characters, and should be unique (don’t use the samename for two different Wherifones). To change your DeviceName:1. Click Edit Device Info in the Manage Account menu.2. Your current device name will appear in the Device Name box.Change this field as desired.Figure 2.14
5958LOCATION SERVICES, WILL BE UNINTERRUPTED OR TROUBLE FREE.THIRD PARTY PRODUCTS AND SERVICES. EXCEPT FOR THE LIMITEDPHONE WARRANTY PROVIDED BY WHERIFY WIRELESS AS DESCRIBED ABOVE,WHERIFY WIRELESS, INC. MAKES NO REPRESENTATIONS OR WARRANTIES IN CON-NECTION WITH, AND SHALL HAVE NO LIABILITY OR RESPONSIBILITY OF ANY KINDARISING OUT OF OR RESULTING FROM, ANY PRODUCTS OR SERVICES OF A THIRDPARTY (INCLUDING LOCATION SERVICES PROVIDED BY ANY THIRD PARTY ANDWHETHER OR NOT THE PRODUCT OR SERVICE IS PROVIDED UNDER AUTHORITY OFWHERIFY); ANY FAILURE OF SUCH PRODUCTS OR SERVICES; OR ANY FAILURE OFTHE WHERIFONE GPS LOCATOR PHONE TO WORK WITH SUCH PRODUCTS OR SER-VICES. EACH THIRD PARTY IS SOLELY RESPONSIBLE FOR ITS PRODUCTS AND SER-VICES, WHETHER OR NOT BASED UPON THE WHERIFY TECHNOLOGY. DISCLAIMER AND LIMITATION OF LIABILITY. IN NO EVENT SHALL WHER-IFY WIRELESS, INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL,EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND ARISING OUT OF OR RELATEDTO THE WHERIFONE GPS LOCATOR PHONE, THE USER GUIDE, WHERIFY’S WEB SITE,THE WHERIFY CELLULAR AND LOCATION SERVICES, OR ANY REPRESENTATIONS ORWARRANTIES, WHETHER ARISING FROM CONTRACT, TORT, NEGLIGENCE, PRODUCTLIABILITY, OR OTHERWISE. WHERIFY’S TOTAL AGGREGATE LIABILITY ARISING OUTOF OR RELATING TO THE WHERIFONE LOCATOR PHONE AND THIS USER GUIDESHALL NOT EXCEED THE PURCHASE PRICE PAID BY THE CUSTOMER FOR THEPHONE, LESS A REASONABLE USAGE CHARGE. WHERIFY’S TOTAL AGGREGATE LIA-BILITY ARISING OUT OF ANY CELLULAR OR LOCATION SERVICE SHALL NOT EXCEEDTHE AVERAGE AMOUNT THAT HAS BEEN PAID BY THE CUSTOMER DIRECTLY TOWHERIFY WIRELESS, INC. FOR THREE (3) CALENDAR MONTHS OF THE SERVICE. THELIMITATIONS AND EXCLUSIONS ABOVE AND IN ANY WARRANTY SHALL APPLYWHETHER OR NOT WHERIFY HAS BEEN ADVISED OF THE POSSIBILITY OF THEAPPLICABLE DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PUR-POSE OF ANY LIMITED REMEDY. SAFETY RECOMMENDATIONS, WARNINGS, AND LIMITATIONS.WHERIFY WIRELESS SHALL HAVE NO LIABILITY OR RESPONSIBILITY IN CONNEC-TION WITH ANY FAILURE TO COMPLY WITH THE SAFETY RECOMMENDATIONS ORWARNINGS IN THIS USER GUIDE OR AS A RESULT OF ANY OF THE LIMITATIONSDESCRIBED IN THIS USER GUIDE ON THE PHONE AND SERVICE PERFORMANCE,FUNCTIONS, OR FEATURES.LIMITED WARRANTIES; LIABILITY AND WARRANTY DISCLAIMERSWHILE WHERIFY WIRELESS, INC. HAS ATTEMPTED TO ACCURATELY REFLECT IN THISUSER GUIDE THE OPERATION OF THE WHERIFONE GPS LOCATOR PHONE AND THEWHERIFY LOCATION SERVICES, THIS USER GUIDE IS NOT A WARRANTY, ANDWHERIFY WIRELESS DOES NOT WARRANT THAT THIS GUIDE IS ACCURATE OR COM-PLETE. RATHER, THE SOLE WARRANTY PROVIDED BY WHERIFY IS WITH RESPECT TOTHE WHERIFONE GPS LOCATOR PHONE AS DESCRIBED BELOW. Some states andjurisdictions do not allow the exclusion or limitation of implied warranties or thelimitation of incidental or consequential damages, so any limitations and exclu-sions may be limited in their application to you. When implied warranties may notbe excluded in their entirety, they will be limited in duration to the express war-ranty described below. None of the limitations and exclusions below affect yourrights to the extent that your rights cannot be limited or excluded by law. PHONE LIMITED WARRANTY. EXCEPT AS EXPRESSLY SET FORTH IN THE WAR-RANTY CARD ENCLOSED WITH YOUR PHONE AND TITLED “LIMITED WARRANTYFOR WHERIFONE GPS LOCATOR PHONE,” YOUR WHERIFONE LOCATOR PHONE ISPROVIDED “AS-IS” WITHOUT WARRANTY OF ANY KIND. A copy of the limited war-ranty set forth in such warranty card has been reproduced in Appendix A of thisuser guide.NO WARRANTY FOR CELLULAR OR LOCATION SERVICES. THE CELLU-LAR PHONE AND LOCATION SERVICES PROVIDED BY WHERIFY WIRELESS ARE PRO-VIDED “AS-IS” WITHOUT WARRANTY OF ANY KIND, SUBJECT TO THE THEN CUR-RENT [CELLULAR PHONE SERVICE TERMS AND CONDITIONS AND THE WHERIFYLOCATION SERVICE TERMS AND CONDITIONS] TO WHICH YOU ARE REQUIRED TOAGREE WHEN SIGNING UP FOR SUCH SERVICES. A copy of the cellular phone andlocation services terms and conditions that were in effect at the time this userguide was published have been reproduced in Appendix B of this user guide. Suchterms and conditions may be updated from time to time by Wherify Wireless, andTHE THEN CURRENT TERMS AND CONDITIONS ARE ON WHERIFY’S WEB SITE ATWWW.WHERIFY.COM. NO OTHER WARRANTY. EXCEPT FOR THE LIMITED PHONE WARRANTYDESCRIBED ABOVE, NO WARRANTIES ARE PROVIDED BY WHERIFY WIRELESS, INC.FOR, OR IN CONNECTION, WITH THE WHERIFONE LOCATOR PHONE, ANY CELLU-LAR OR LOCATION SERVICES, ITS WEB SITE, OR THIS USER GUIDE, WHETHEREXPRESS, IMPLIED, OR OTHERWISE, AND ALL OTHER WARRANTIES ARE HEREBYDISCLAIMED AND EXCLUDED, INCLUDING WITHOUT LIMITATION ANY WAR-RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WHER-IFY DOES NOT WARRANT THAT THE OPERATION OF THE WHERIFONE GPS LOCA-TOR PHONE, OR THE OPERATION OR AVAILABILITY OF THE WHERIFY CELLULAR OR
6160Customer Service Information FormContact Wherify Wireless Customer Service for return authorization at 1-877-943-7489.RMA Number Customer Information:Name Street (Please provide street address, as is not possible to ship to a P.O. Box)City State ZipPhone: Home BusinessExplanation of Problem (please use additional paper if necessary)Wherify Service AgreementCautionThe user is cautioned that changes or modifications not expressly approved byWherify Wireless, Inc. will void the warranty and the user’s authority to operatethis device on Wherify’s network.PROCEDURES TO OBTAIN REPAIR SERVICE:1. Product in need of service should be returned directly to Wherify Wireless, Inc.not to the dealer from whom it was purchased.2. A Return Merchandise Authorization (RMA) number is required from WHERIFYWIRELESS Customer Service prior to the return of any product or component.Please contact Wherify’s Customer Service Department to acquire one; they canbe reached via phone, fax, or e-mail.Phone: (877) 943-7439FAX: (801) 222-4561E-mail: customerservice@wherify.com3. Carefully pack (shipping damage will nullify your warranty) and send freightprepaid, adequately insured to the address listed below: Wherify Wireless, Inc.Attention: Returns Department500 South 500 West Lindon, UT 840424. Enclosed copy of original bill of sale or other proof of purchase or receipt date.5. Mark package with the Return Merchandise Authorization number on outsideof return carton.6. Enclose completed Customer Service Information Form for proper identification.Please allow 4 to 6 weeks for processing and repair.You will be notified of repair service charges if a bill of sale or other proof of pur-chase date is not provided, if instructions were not followed, if product is beyondthe Limited Warranty period or is otherwise outside the scope of the LimitedWarranty. Remittance of quoted repair service charges by check or a credit cardnumber will be required prior to repair.Return enclosed RMA card, or copy the following page and include with productreturned to Wherify Wireless, Inc.
6362OTHER FACTORS AND CONDITIONS. AT TIMES, ACTIONS OR INACTIONS OF THIRDPARTIES, FAILURES OF EQUIPMENT AND SERVICES (INCLUDING THOSE OF WHERI-FY), AND ENVIRONMENTAL FACTORS AND CONDITIONS, MAY PREVENT SUCHCOMMUNICATIONS FROM OCCURING PROPERLY. ALTHOUGH WHERIFY WIRELESS,INC. WILL USE COMMERCIALLY REASONABLE EFFORTS TO TAKE ALL ACTIONS ITCONSIDERS APPROPRIATE TO MANAGE ITS OWN EQUIPMENT AND FACILITIES,DOWNTIME MAY RESULT, FOR EXAMPLE, FROM MAINTENANCE, UPGRADES, ANDUNEXPECTED FAILURES. ACCORDINGLY, OTHER THAN ITS RESPONSIBILITYEXPRESSLY SET FORTH IN THE SERVICE TERMS AND CONDITIONS, AND IN THE LIM-ITED WARRANTIES DESCRIBED IN THIS USER GUIDE, WHERIFY WIRELESS SHALLHAVE NO LIABILITY OR RESPONSIBILITY RESULTING FROM OR RELATED TO ANYFAILURE OF SUCH COMMUNICATIONS TO OCCUR OR ANY FAILURE OF EQUIPMENT,SERVICES, OR NETWORKS, INCLUDING THE WHERIFONE GPS LOCATOR PHONE.Global Positioning System (GPS). GPS is a system of satellites, and associated equip-ment and facilities, operated by the United States government that can be used todetermine the location of a GPS receiver, such as the GPS receiver in your Wherifonelocator phone, under proper conditions. GPS is operated by the United StatesGovernment, and Wherify cannot control or ensure its operation, reliability or avail-ability. Additionally, because GPS relies upon wireless communication, a variety ofenvironmental factors and conditions will prevent proper communication betweenGPS satellites and your Wherifone GPS locator phone, such as whether you are in abuilding, near or under metal, under trees, are underground, or otherwise do nothave a direct line of sight to at least three GPS satellites. Accordingly, the locationfunctionality of the phone, and associated location functionality of the locationservices, will not be available at all times and all phone locations. GSM Cellular Network. Your Wherifone GPS locator phone operates using a GSM cel-lular network that is made available by a third party not controlled by Wherify. TheGSM signals required for operation of the cellular phone and location functionalityof your Wherifone GPS locater phone, and the Wherify location services, may beunavailable at particular times and locations and under a variety of environmentalconditions. Additionally, the GSM cellular service is subject to all of the limitationsunder which the services are provided to or for Wherify by the third party. Driving Safety. Always obey all traffic laws, rules, and regulations, and do not useyour Wherifone GPS locator phone, or attempt to access the Wherify location serv-ices, while driving if it may cause or contribute to a failure to obey such laws, rules,or regulations or may otherwise cause or contribute to a hazardous condition foryou or other drivers. Do not use your Wherifone locator phone, or access theWherify location service, if it might divert your attention from driving. Withoutlimiting the foregoing, do not use your Wherifone device, or access the Wherifylocation services, during hazardous (e.g. snow, rain, sleet, low visibility, and slip-pery conditions) or busy traffic conditions. Do not use a laptop or car computerwhen driving to access the Wherify location services. Safety Information and WarningsThis section of the user guide sets forth important safety information, recommen-dations, and warnings that you should read and explain to the Wherifone G500Series phone user before the phone is used.Phone Changes. The user is cautioned that changes or modifications to theWherifone G500 Series phone that are not expressly approved by Wherify Wireless,Inc. in writing will void the warranty and the user’s authority to operate this deviceon Wherify’s networks. It may also create a hazardous condition by damaging thephone or causing it to not work properly with the Wherify networks.Regular Inspection and Testing of the Phone. The functions and features of yourWherifone GPS locator phone may not work if the phone is damaged or has adefect. Accordingly, it is important that you frequently test and monitor the oper-ation of Wherifone GPS locator phone, including the location functionality andfeatures, to confirm proper operation and inspect the phone and battery to con-firm that they are not damaged. If you notice any abnormal or unusual behavioror performance, the phone should not be used. We recommend that you replaceany phone and battery that has been dropped, submerged in water, overheated,improperly used or serviced, or otherwise exposed to conditions which may causethe phone or battery to fail to operate properly. You should also regularly moni-tor battery charge levels to be sure the locator phone is charging, and maintain-ing a charge, properly.Phone Operation. It is important that you read and understand this user guideprior to using the Wherifone GPS locator phone or the Wherify location services.THE LOCATION FUNCTIONALITY AND FEATURES OF THE WHERIFONE GPS LOCATORPHONE, AND OF THE WHERIFY LOCATION SERVICES, WILL WORK ONLY WHILE THEPHONE IS POWERED ON, IS PROPERLY RECEIVING AND PROCESSING BOTH GPS ANDGSM SIGNALS OF SUFFICIENT STRENGTH, AND IS USING A SUFFICIENTLY CHARGEDAND PROPERLY FUNCTIONING BATTERY. IF THE PHONE IS OFF, THE BATTERY DIS-CHARGED OR TOO WEAK, OR IF EITHER GPS OR GSM RECEPTION IS NOT OF SUFFI-CIENT STRENGTH, THE LOCATION FUNCTIONALITY AND FEATURES OF THE PHONEAND THE LOCATION SERVICES WILL NOT WORK.Failure and Disruptions of Networks, Equipment, and Services; Third PartyServices. The Wherify Wireless location services, and the location functionality andfeatures in your Wherify GPS locator phone, will work properly only if there isproper communication among the Wherifone GPS locator phone, the required GPSsatellites, the GSM cellular network used by your phone, and the Wherify Wireless,Inc. location service center. [WHERIFY WIRELESS, INC. DOES NOT AND CANNOTENSURE THE AVAILABILITY OR RELIABILITY OF THESE COMMUNICATIONS. SUCHCOMMUNICATIONS DEPEND IN LARGE PART ON CELLULAR, GPS AND OTHER NET-WORKS AND SERVICES PROVIDED AND/OR CONTROLLED BY THIRD PARTIES ANDMAY BE IMPAIRED AND/OR DISRUPTED BY A VARIETY OF ENVIRONMENTAL AND
6564Approved Accessories.Use only Wherify Wireless, Inc. approved accessories with the Wherifone. Use ofany unauthorized accessories may cause equipment to malfunction and/or fail, pos-sibly causing the phone and/or location services to not function when needed, andwill invalidate the warranty. If said accessories cause damage or defect to theWherifone they will not be covered under warranty.FCC Compliance InformationThis device complies with Part 15 of the FCC Rules. Operation is subject to the fol-lowing two conditions: (1) This device may not cause harmful interference, and (2)this device must accept any interference received, including interference that maycause undesired operation. Information to UserThis device has been tested and found to comply with the limits for a Class B digi-tal device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro-vide reasonable protection against harmful interference in a residential installa-tion. This device generates, uses and can radiate radio frequency energy and, if notused in accordance with the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will not occurin a particular environment.If this device does cause harmful interference to radio or television reception,which can be determined by turning the device off and on, the user is encouragedto try to correct the interference by one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.Caution to UserThe user is cautioned that changes or modifications not expressly approved byWherify Wireless, Inc. will void the user’s authority to operate this device. In addi-tion, such changes or modifications will void the warranty and the user’s authorityto operate on Wherify Wireless, Inc.’s s network.Electrical Interference. The Wherifone GPS locator phone may interfere with theoperation of any other electrical or electronic device that is not properly or suffi-ciently shielded, including electronics in automobiles, radios, televisions, tele-phones, hearing aids, and the like.Water Resistance. The Wherifone is NOT water resistant. Similar to a cellular phoneor other advanced electronic device, care must be taken not to get the Wherifonewet. If the Wherifone gets wet, please dry it off immediately and allow the unit toair dry for 24 hours BEFORE trying to use it again.Do not use in heath care facilities or near medical devices. Do not use theWherifone GPS locator phone in the vicinity of any medical devices or equipmentwithout consulting with the device or equipment manufacturer to confirm that themedical devices and equipment are properly shielded and that their operation willnot be affected. Do not use the Wherifone GPS locator phone in any hospital orother medical or health care facility. Without limiting the foregoing, theWherifone GPS locator phone should not be used by or near any individual that isusing any sort of personal medical device, such as without limitation a pacemaker,defibrillator, heart rate monitor, blood pressure monitor, other biological or phys-ical monitor, or the like, without confirming with the device manufacturer thatsuch equipment and devices are properly shielded and will not be affected by theWherifone GPS locator phone. Pacemakers. The Health Industry Manufacturers Association recommends that noless than 6 inches be maintained between devices, such as your Wherifone GPSlocator phone and any pacemaker. Individuals using a pacemaker, or any similardevice, should never carry the Wherifone GPS locator phone in a shirt or coat pock-et; should use the phone in the ear opposite the pacemaker or device; and shouldturn off the phone immediately if there is any reason to think that interferencewith the pacemaker or medical device may be occurring.Commercial Aircraft; Restricted Areas. Do not use your Wherifone GPS locatorphone in commercial aircraft or any other area or facility where use of telephones,radios, or other electronic devices is restricted or prohibited.Explosive Atmospheres. Do not use your Wherifone GPS locator phone, or changeits battery, in or near any explosive or potentially explosive atmosphere; such as ator near a gasoline, propane, or natural gas or chemical station or storage facility;near a natural gas leak; below deck in boats; near paints, paint cleaners, or otherchemicals; when working on automobiles or other gasoline or hydrogen poweredvehicles; or in any other atmosphere containing chemicals or a concentration ofparticles (such as grain dust, flour, or metal particles).Airbags. Do not place your Wherifone GPS locator phone in any location that mayinterfere with or trigger airbag electronics or explosive devices. Speak with yourvehicle manufacturer to confirm safe locations.
6766RF ExposureThe Wherifone G500 series GPS Locator Phones comply with the localized specific absorption rate (SAR) for uncontrolled environment/general populationexposure limits of ANSI/IEEE Std. C95.1-1992 when tested and measured in accordance with the procedures specified in FCC OET 65 Supplement C (June 29,2001). Therefore, operation within safety guidelines established by the FCCrequires no minimum separation distance from humans. The FCC Guidelines forHuman Exposure to Radiofrequency Electromagnetic Fields are available athttp://www.fcc.gov/oet/info/documents/bulletins/ - 65).Mobile phones such as the Wherifone are tested at their highest FCC authorizedpower level. However, in operation the phone will normally adjust its power down-ward to the minimum necessary to communicate with a Wherify base station.Consequently, in practice SAR levels will generally be lower. The Wherifone G500 Series GPS Locator Phone’s values comply with FCC Guidelinesfor Human Exposure to Radiofrequency Electromagnetic Fields. U.S. Food and Drug Administration Consumer Update onMobile PhonesThe following information concerning radio frequency signals and cellular phoneshas been reproduced from a consumer information Web site sponsored by the U.SFood & Drug Administration (FDA) and the Federal Communications Commission(FCC) entitled “Cell Phone Facts: Consumer Information on Wireless Phones.” The information reproduced herein is dated July 29, 2003. For updates to this infor-mation, please visit this web site at http://www.fda.gov/cellphones/qa.html.Do wireless phones pose a health hazard?The available scientific evidence does not show that any health problems are asso-ciated with using wireless phones. There is no proof, however, that wireless phonesare absolutely safe. Wireless phones emit low levels of radiofrequency energy (RF)in the microwave range while being used. They also emit very low levels of RFwhen in the stand-by mode. Whereas high levels of RF can produce health effects(by heating tissue), exposure to low level RF that does not produce heating effectscauses no known adverse health effects. Many studies of low level RF exposureshave not found any biological effects. Some studies have suggested that some bio-logical effects may occur, but such findings have not been confirmed by addition-al research. In some cases, other researchers have had difficulty in reproducingthose studies, or in determining the reasons for inconsistent results.What is FDA’s role concerning the safety of wireless phones?Under the law, FDA does not review the safety of radiation-emitting consumerproducts such as wireless phones before they can be sold, as it does with new drugsor medical devices. However, the agency has authority to take action if wirelessphones are shown to emit radiofrequency energy (RF) at a level that is hazardousto the user. In such a case, FDA could require the manufacturers of wireless phonesto notify users of the health hazard and to repair, replace or recall the phones sothat the hazard no longer exists.Although the existing scientific data do not justify FDA regulatory actions, FDA hasurged the wireless phone industry to take a number of steps, including the following:Support needed research into possible biological effects of RF of the type emittedby wireless phones; Design wireless phones in a way that minimizes any RF exposure to the user that isnot necessary for device function; and Cooperate in providing users of wireless phones with the best possible informationon possible effects of wireless phone use on human health FDA belongs to an interagency working group of the federal agencies that haveresponsibility for different aspects of RF safety to ensure coordinated efforts at thefederal level. The following agencies belong to this working group:National Institute for Occupational Safety and Health Environmental Protection Agency Federal Communications Commission Occupational Safety and Health Administration National Telecommunications and Information Administration The National Institutes of Health participates in some interagency working groupactivities, as well.FDA shares regulatory responsibilities for wireless phones with the FederalCommunications Commission (FCC). All phones that are sold in the United Statesmust comply with FCC safety guidelines that limit RF exposure. FCC relies on FDAand other health agencies for safety questions about wireless phones.FCC also regulates the base stations that the wireless phone networks rely upon.While these base stations operate at higher power than do the wireless phonesthemselves, the RF exposures that people get from these base stations are typicallythousands of times lower than those they can get from wireless phones. Base stationsare thus not the primary subject of the safety questions discussed in this document.
6968What kinds of phones are the subject of this update?The term “wireless phone” refers here to hand-held wireless phones with built-inantennas, often called “cell,” “mobile,” or “PCS” phones. These types of wirelessphones can expose the user to measurable radiofrequency energy (RF) because ofthe short distance between the phone and the user’s head. These RF exposures arelimited by Federal Communications Commission safety guidelines that were devel-oped with the advice of FDA and other federal health and safety agencies. Whenthe phone is located at greater distances from the user, the exposure to RF is dras-tically lower because a person’s RF exposure decreases rapidly with increasing dis-tance from the source. The so-called “cordless phones,” which have a base unitconnected to the telephone wiring in a house, typically operate at far lower powerlevels, and thus produce RF exposures well within the FCC’s compliance limits.What are the results of the research done already?The research done thus far has produced conflicting results, and many studies havesuffered from flaws in their research methods. Animal experiments investigatingthe effects of radiofrequency energy (RF) exposures characteristic of wirelessphones have yielded conflicting results that often cannot be repeated in other lab-oratories. A few animal studies, however, have suggested that low levels of RFcould accelerate the development of cancer in laboratory animals. However, manyof the studies that showed increased tumor development used animals that hadbeen genetically engineered or treated with cancer-causing chemicals so as to bepre-disposed to develop cancer in the absence of RF exposure. Other studiesexposed the animals to RF for up to 22 hours per day. These conditions are not sim-ilar to the conditions under which people use wireless phones, so we don’t knowwith certainty what the results of such studies mean for human health.Three large epidemiology studies have been published since December 2000.Between them, the studies investigated any possible association between the useof wireless phones and primary brain cancer, glioma, meningioma, or acoustic neu-roma, tumors of the brain or salivary gland, leukemia, or other cancers. None ofthe studies demonstrated the existence of any harmful health effects from wirelessphone RF exposures. However, none of the studies can answer questions aboutlong-term exposures, since the average period of phone use in these studies wasaround three years.What research is needed to decide whether RF exposure from wireless phonesposes a health risk?A combination of laboratory studies and epidemiological studies of people actual-ly using wireless phones would provide some of the data that are needed. Lifetimeanimal exposure studies could be completed in a few years. However, very largenumbers of animals would be needed to provide reliable proof of a cancer pro-moting effect if one exists. Epidemiological studies can provide data that is direct-ly applicable to human populations, but 10 or more years’ follow-up may be need-ed to provide answers about some health effects, such as cancer. This is because theinterval between the time of exposure to a cancer-causing agent and the timetumors develop - if they do - may be many, many years. The interpretation of epi-demiological studies is hampered by difficulties in measuring actual RF exposureduring day-to-day use of wireless phones. Many factors affect this measurement,such as the angle at which the phone is held, or which model of phone is used.What is FDA doing to find out more about the possible health effects of wirelessphone RF?FDA is working with the U.S. National Toxicology Program and with groups ofinvestigators around the world to ensure that high priority animal studies are con-ducted to address important questions about the effects of exposure to radiofre-quency energy (RF).FDA has been a leading participant in the World Health Organization InternationalElectromagnetic Fields (EMF) Project since its inception in 1996. An influentialresult of this work has been the development of a detailed agenda of researchneeds that has driven the establishment of new research programs around theworld. The Project has also helped develop a series of public information docu-ments on EMF issues.FDA and the Cellular Telecommunications & Internet Association (CTIA) have a for-mal Cooperative Research and Development Agreement (CRADA) to do researchon wireless phone safety. FDA provides the scientific oversight, obtaining inputfrom experts in government, industry, and academic organizations. CTIA-fundedresearch is conducted through contracts to independent investigators. The initialresearch will include both laboratory studies and studies of wireless phone users.The CRADA will also include a broad assessment of additional research needs in thecontext of the latest research developments around the world.What steps can I take to reduce my exposure to radiofrequency energy from mywireless phone?If there is a risk from these products—and at this point we do not know that thereis—it is probably very small. But if you are concerned about avoiding even poten-tial risks, you can take a few simple steps to minimize your exposure to radiofre-quency energy (RF). Since time is a key factor in how much exposure a personreceives, reducing the amount of time spent using a wireless phone will reduce RFexposure.If you must conduct extended conversations by wireless phone every day, you couldplace more distance between your body and the source of the RF, since the expo-sure level drops off dramatically with distance. For example, you could use a head-
7170set and carry the wireless phone away from your body or use a wireless phone con-nected to a remote antenna Again, the scientific data do not demonstrate that wireless phones are harmful.But if you are concerned about the RF exposure from these products, you can usemeasures like those described above to reduce your RF exposure from wirelessphone use.What about children using wireless phones?The scientific evidence does not show a danger to users of wireless phones, includ-ing children and teenagers. If you want to take steps to lower exposure to radiofre-quency energy (RF), the measures described above would apply to children andteenagers using wireless phones. Reducing the time of wireless phone use andincreasing the distance between the user and the RF source will reduce RF exposure.Some groups sponsored by other national governments have advised that childrenbe discouraged from using wireless phones at all. For example, the government inthe United Kingdom distributed leaflets containing such a recommendation inDecember 2000. They noted that no evidence exists that using a wireless phonecauses brain tumors or other ill effects. Their recommendation to limit wirelessphone use by children was strictly precautionary; it was not based on scientific evi-dence that any health hazard exists.What about wireless phone interference with medical equipment?Radiofrequency energy (RF) from wireless phones can interact with some electron-ic devices. For this reason, FDA helped develop a detailed test method to measureelectromagnetic interference (EMI) of implanted cardiac pacemakers and defibril-lators from wireless telephones. This test method is now part of a standard spon-sored by the Association for the Advancement of Medical instrumentation (AAMI).The final draft, a joint effort by FDA, medical device manufacturers, and manyother groups, was completed in late 2000. This standard will allow manufacturersto ensure that cardiac pacemakers and defibrillators are safe from wireless phoneEMI.FDA has tested hearing aids for interference from handheld wireless phones andhelped develop a voluntary standard sponsored by the Institute of Electrical andElectronic Engineers (IEEE). This standard specifies test methods and performancerequirements for hearing aids and wireless phones so that that no interferenceoccurs when a person uses a “compatible” phone and a “compatible” hearing aidat the same time. This standard was approved by the IEEE in 2000.FDA continues to monitor the use of wireless phones for possible interactions withother medical devices. Should harmful interference be found to occur, FDA willconduct testing to assess the interference and work to resolve the problem.IndexaActivating your accountActivating your Wherifonemessage automated data transfer call bbatteryHow to charge icon overcharging when to charge battery Icon & display Buttons Power (On/Off)ProgrammableMenu/OKEmergencyHang-upcCellular telephone system dDelete an SMS message or page eEmergency, sending from Wherifone fFind your Wherifone
7372gGPSOffice buildings, obscuring receptionSatellite systemSeeding your WherifonehHow to:Activate Request a locate Requesting an Emergency from your Wherifone iIcon kID coderemove button lLocate(s)LogonLocation Service Center Lock icon pPassword (or Password)Primary ContactrReminder phrase sScroll Secondary contact Signal Strength uUser ID wWherifone activatingWherifone ID Wherifone, finding position of
Wherify Wireless, Inc.2000 Bridge Parkway, Suite 201Redwood Shores, CA 94065Part No: MC05111 Rev. A

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