Whirlpool CAE2745FQ0 User Manual COMMERCIAL WASHER Manuals And Guides 1708299L

User Manual: Whirlpool CAE2745FQ0 CAE2745FQ0 WHIRLPOOL COMMERCIAL WASHER - Manuals and Guides View the owners manual for your WHIRLPOOL COMMERCIAL WASHER #CAE2745FQ0. Home:Laundry & Garment Care Parts:Whirlpool Parts:Whirlpool COMMERCIAL WASHER Manual

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High-Efficiency
Top-Loading Washer
Use and Care Guide

Laveuse à chargement
par le dessus
À haute efficacité
Guide d’utilisation
et d’entretien

Para una versión de estas instrucciones en español, visite www.whirlpool.com

Table of Contents
WASHER SAFETY..........................................................2
CONTROL PANEL AND FEATURES.............................4
CYCLE GUIDE................................................................5
USING YOUR WASHER.................................................6
WASHER MAINTENANCE.............................................9
TROUBLESHOOTING..................................................10
WARRANTY..................................................................14
ASSISTANCE OR SERVICE......................... Back Cover

W10837923A
W10881955A-SP

Table des matières
SÉCURITÉ DE LA LAVEUSE.......................................15
TABLEAU DE COMMANDE ET
CARACTÉRISTIQUES..................................................17
GUIDE DE PROGRAMMES.........................................18
UTILISATION DE LA LAVEUSE...................................19
ENTRETIEN DE LA LAVEUSE.....................................22
DÉPANNAGE................................................................24
GARANTIE....................................................................29
ASSISTANCE OU SERVICE............. Couverture arrière

Washer Safety

Model and Serial Number Location

Model and serial
number plate

For future reference, please record the numbers below:
Model Number ___________________________________________
Serial Number ___________________________________________
Key Code Number _______________________________________

Control Panel and Features
2

Not all features and options are available on all models.
Appearance may vary.
1

WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer.
Knob does not advance during the progress of the cycle –
see cycle status lights for each stage of the process.
See “Cycle Guide” for detailed descriptions of cycles.
Select the cycle most suitable for your load. Items need
to move freely. Tightly packing can lead to poor cleaning
performance and may increase wrinkling and tangling.

TEMPERATURE
Temperature senses and maintains uniform water
temperatures by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric
and soils being washed. For best results, and following
the garment label instructions, use the warmest wash
water safe for your fabric.
• Normal Eco, Warm, and Hot water may be cooler than
your previous washer. Deep Water cycles will provide
higher temperatures for the wash cycle.
• Even in a cold and cool water wash, some warm water
may be added to the washer to maintain a minimum
temperature.

START BUTTON
Press to start the selected cycle. To unlock the lid during
Final Spin, press and hold for 3 seconds to pause the cycle.
Press and hold for 10 seconds to cancel a cycle.
NOTE: The lid will unlock once the basket stops spinning.

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status lights show the progress of a cycle.
At each stage of the process, you may notice sounds
or pauses that are different from traditional washers.

IN USE
This LED illuminates after the cycle starts and remains
illuminated until the cycle is complete.
SOAK/WASH
This LED remains illuminated during the Wash portion of
the cycle.
RINSE
This LED remains illuminated during the Rinse portion of
the cycle. Fabric softener can be added at this stage of
the cycle.
FINAL SPIN/LID LOCKED
The Final Spin LED and the Lid Locked LED will both
remain illuminated during this portion of the cycle. If you
need to open the lid prior to cycle completion, press and
hold START for 3 seconds.
DONE
This LED illuminates when the cycle is complete and will
turn off when the lid is open.

Cycle Guide
For best fabric care, choose the cycle that best fits the load being washed.
Not all cycles and options are available on all models.
Items to wash:

Cycle:

Wash
Temperature*:

Spin
Speed:

Cycle Details:

Cottons, linens

Normal Eco

Hot
Warm
Cool
Cold
Tap Cold

High

Use this cycle for normally soiled cottons.

Mixed-garment
loads

Mixed

Hot
Warm
Cool
Cold
Tap Cold

High

Use this cycle for a wide variety of mixed-garment loads.
This cycle features a deep bath rinse.

Heavy Duty

Hot
Warm
Cool
Cold
Tap Cold

High

Use this cycle for heavily soiled or sturdy items. This cycle
features a deep bath rinse.

Delicates

Hot
Warm
Cool
Cold
Tap Cold

Low

Use this cycle to wash lightly soiled loads of no-iron fabrics
such as sport shirts, blouses, casual business clothes,
permanent press, and blends. Also use to wash lightly soiled
garments indicating "Machine Washable Silks" or "Gentle"
cycle on the care label. Place small items in mesh garment
bags before washing. This cycle features a deep bath rinse.

Bulky

Hot
Warm
Cool
Cold
Tap Cold

High

Use this cycle to wash large items such as jackets and small
comforters. The washer will fill with enough water to wet
down the load before the Wash portion of the cycle begins
and uses a higher water level than other cycles.

Swimsuits and
items requiring rinsing without detergent

Rinse & Spin

Cold

High

Use this cycle to wash swimsuits or items requiring rinsing
without detergent. The washer combines a rinse and a highspeed spin for loads requiring an additional rinse cycle or
to complete a load after a power interruption. Also, use this
cycle for loads that require rinsing only.

Hand-washed items
or dripping wet
items

Drain & Spin

N/A

High

Use this cycle to drain the washer after cancelling a cycle
or completing a cycle after a power interruption. This cycle
uses a high-speed spin to reduce drying times for heavy
items or hand-washed items.

Sturdy items and
mixed-garment
loads
No-iron fabrics,
perm. press,
synthetics,
machine-wash
silks, hand-washed
fabrics
Large items
such as sheets,
sleeping bags,
small comforters,
jackets, small
washable rugs

*All rinses are cold.

Using Your Washer

Sort and prepare your laundry

• Empty pockets. Loose change, buttons, or any small object
can pass under the agitator and become trapped, causing
unexpected sounds.
• Sort items by recommended cycle, water temperature,
and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry garments if stains remain after washing, because
heat can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
• When washing waterproof or water-resistant items,
load evenly.
• Use mesh garment bags to help avoid tangling when washing
delicate or small items.
• Turn knits inside out to avoid pilling. Separate lint-takers from
lint-givers. Synthetics, knits, and corduroy fabrics will pick up
lint from towels, rugs, and chenille fabrics.
• For best performance, heavier Items like jeans, towels, and
blankets should be placed in first so they are at the bottom
of the mixed load.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.

Add laundry products

IMPORTANT: Add a measured of amount of detergent
or single-dose laundry packet into the basket.
If using Oxi-type boosters, color-safe bleach, or fabric
softener crystals, add to the bottom of the washer basket
before adding clothes.
If using liquid chlorine bleach (optional), manually add
product to wash water.
Do not overfill, dilute, or use more than 1 cup (250 mL) of
liquid chlorine bleach. Do not use color-safe bleach or Oxi
products in the same cycle with liquid chlorine bleach.
NOTE: Follow the manufacturer’s instructions to determine
the amount of laundry products to use. Manufacturer
suggests using HE detergent.

Load laundry into washer

Select cycle

Appearance may vary.

Load garments in loose heaps evenly
around basket wall. For best results, do
not pack the load tightly. Do not wrap
large items such as sheets around the
agitator; load them in loose piles around
the sides of the basket. Try mixing different
sized items to reduce tangling.

Turn Cycle knob to choose your wash cycle. For more
information, see “Cycle Guide.”

IMPORTANT: Do not tightly pack or force items into washer.
Items need to move freely for best cleaning and to reduce
wrinkling and tangling. Load heavier items in first. Do not load
above agitator cap. Do not load clothes above white inner collar.

Adding fabric softener to optional
dispenser

Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.

MAX FILL

Dilute liquid fabric softener by filling the
dispenser with warm water until liquid reaches the underside
of the rim. See max fill line arrows.
Adding Liquid Fabric Softener Manually to Wash Load
During the final rinse, wait until the washer has completed
filling. At that time, water valve will shut off and you will not hear
any water entering the washer. Lift the lid and add the measured
recommended amount of liquid fabric softener. Do not use more
than the recommended amount. Close lid.

Select TEMPERATURE

Once you select a cycle, select the desired wash temperature
by turning the Temperature knob to the appropriate setting
based on your load. All rinses are tap cold.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
Temperature

Suggested Fabrics

Hot
Some cold water is added to save
energy. This will be cooler than your hot
water heater setting.

Whites and pastels
Durable garments
Heavy soils

Warm
Some cold water will be added, so this
will be cooler than what your previous
washer provided.

Bright colors
Moderate to light
soils

Cool
Warm water may be added to assist
in soil removal and to help dissolve
detergents.

Colors that bleed
or fade
Light soils

Cold
This is the temperature from your faucet.
If your tap cold water is less than 50°F
(10°C), warm water may be added to
assist in soil removal and help dissolve
detergent.

Dark colors that
bleed or fade
Light soils

Tap Cold
This is the temperature from your faucet.

Dark colors that
bleed or fade
Light soils

Press START to begin wash cycle

Press the Start button to start the wash cycle. When the
cycle has finished, the Done indicator will light. Promptly
remove garments after cycle has completed to avoid odor,
reduce wrinkling, and avoid rusting of metal hooks, zippers,
and snaps.

Washer Maintenance
WATER INLET HOSES

NON-USE AND VACATION CARE

Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of replacement
on the label with a permanent marker.

If moving, or not using your washer for a period of time, follow
these steps:

WASHER CARE

Recommendations to Help Keep Your Washer Clean and
Performing at Its Best
1. Always follow the detergent manufacturer’s instructions
regarding the amount of detergent to use. Never use
more than the recommended amount because that
may increase the rate at which detergent and soil
residue accumulate inside your washer which,
in turn, may result in undesirable odor.
2. Use warm and hot wash water settings sometimes (not
exclusively cold water washes), because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer lid open between uses to help
dry out the washer and prevent the buildup of odor-causing
residue.
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This Washer
Maintenance Procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above, and use this recommended cleaning
procedure:
Recommended Cycle for Cleaning the Washer
For optimal cleaning use chlorine bleach:
a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the wash
basket.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the washer
when following this procedure.
e. Select the Heavy Duty cycle.
f. Press the Start button to start the cycle.
NOTE: Do not interrupt cycle.
Cleaning the Optional Fabric Softener Dispenser
After a period of using your washer, you may find some residue
buildup in the dispenser. To remove residue from the dispenser,
wipe with a damp cloth and towel dry. Use an all-purpose
surface cleaner, if needed.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe away any spills.
Use only mild soaps or cleaners when cleaning external
washer surfaces.
IMPORTANT: To avoid damaging the washer’s finish, do not
use abrasive products.
NOTE: The Clean Washer cycle should be used 1 or 2 times
a year. Check the Tech Sheet for access to the Clean Washer
cycle in the Diagnostic Test Mode.

1. Unplug or disconnect power to washer.
2. Turn off water supply to washer, to avoid flooding due
to water pressure surge.

WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
a wash cycle for about 30 seconds to mix antifreeze and
remaining water.
3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
“Winter Storage Care” directions before moving.
3. Disconnect drain hose from drain system and drain any
remaining water into a pan or bucket. Disconnect drain
hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back
inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped until
washer is placed in new location.
8. Reinstall bottom shipping cone if available.

REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to Installation Instructions to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run washer through Normal cycle to clean washer and
remove antifreeze, if used. Use half the manufacturer’s
recommended amount of detergent for a medium-size
load.

Troubleshooting
Before calling for service on your washer, please try the solutions suggested in this section.
If you experience

Possible Causes

Solution

Vibration or Shaking
Check the following for
proper installation or
see “Using Your
Washer” section.

Feet may not be in contact with the
floor and locked to cabinet.

Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.

Washer may not be level.

Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.

Load could be unbalanced or
twisted.

Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Heavy Duty cycle for oversized, non-absorbent items such
as comforters or poly-filled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.

Noises
Clicking or metallic
noises

Objects caught in washer drain
system.

Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.

Gurgling or humming

Washer may be draining water.

It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycles.

Humming

Load sensing may be occurring.

You may hear the hum of the sensing spins after you have
started the washer. This is normal.

Washer not level.

Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.

Fill hoses not attached tightly.

Tighten fill-hose connection.

Water Leaks
Check the following for
proper installation:

Troubleshooting
Before calling for service on your washer, please try the solutions suggested in this section.
If you experience

Possible Causes

Solution

Water Leaks (cont.)
Check the following for
Fill hose washers.
proper installation: (cont.)
Drain hose connection.

Make sure all 4 fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it
to drainpipe or laundry tub.
Do not place tape over drain opening.

Check household plumbing for leaks
or clogged sink or drain.

Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).

Washer not loaded as recommended. Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not performing as expected
Washer won’t run
or fill; washer stops
working

Check for proper water supply.

Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.

Check proper electrical supply.

Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet and that the polarity is correct.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.

Normal washer operation.

Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.

Washer may be tightly packed.

Press START (PAUSE/UNLOCK) for 3 seconds and wait for lid to
unlock. Remove several items, rearrange load evenly in basket,
and add detergent. Close lid and press START.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.

All LEDs remain lit

Error code.

Try unplugging washer for 10 seconds and plug it back in
to reset the control.
Check for proper water supply per above.

Troubleshooting
Before calling for service on your washer, please try the solutions suggested in this section.
If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)
Washer not
draining/
spinning, loads are
still wet, or spin
light remains on
(indicating that the
washer was unable
to pump out water
within 10 minutes)

Small items may have been caught
in pump or between basket and
tub, which can slow draining.

Empty pockets and use garment bags for small items.

Use a cycle with a low spin speed.

Cycles with lower spin speeds remove less water than cycles with high
spin speeds. Use the recommended cycle/spin speed for your garment.
To remove extra water in the load on a nonpay model, select Final Spin.
Load may need to be rearranged to allow even distribution of the load
in the basket.

The washer may be tightly packed
or unbalanced.

Tightly packed or unbalanced loads may not allow the washer to spin
correctly, leaving the load wetter than normal. Evenly arrange the wet
load for balanced spinning on a nonpay model. Select the Final Spin
cycle to remove excess water. See “Using Your Washer” for loading
recommendations.

Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe farther
than 4.5" (114 mm).

Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the floor.
Remove any clogs from drain hose.

Too much detergent causing
suds to slow or stop draining
and spinning.

Always measure and follow detergent directions for your load.
To remove extra suds on a nonpay model, select Rinse & Spin.
Do not add detergent.

Dry spots on load
after cycle

High-speed spins extract more
moisture than traditional top-load
washers.

The high spin speeds combined with airflow during the final spin can
cause items near the top of the load to develop dry spots during the final
spin. This is normal.

Incorrect or wrong
wash or rinse
temperatures

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both
hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.

Load not rinsed

Energy-saving controlled-wash
temperatures.

This washer uses cooler wash and rinse water temperatures than your
previous washer. This includes cooler hot and warm washes.

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.

Using too much detergent.

The suds from too much detergent can keep washer from operating
correctly. Always measure detergent and follow detergent directions
based on load size and soil level.

Washer not loaded as
recommended.

The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load with
dry items only. Do not load above bottom of white plastic clothes guard.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.

Sand, pet hair, lint,
etc., on load after
washing

Heavy deposits of sand, pet hair,
lint, and detergent, fabric softener,
or non-chlorine bleach residues
may require additional rinsing.

Load is tangling

Washer not loaded as
recommended.

Use Heavy Duty cycle.

See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; however, items
will be wetter than those using a higher speed spin. See the “Cycle Guide”
to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.

Troubleshooting
Before calling for service on your washer, please try the solutions suggested in this section.
If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)
Not cleaning or
removing stains

Washer not loaded as recommended. Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Adding detergent on top of load.

Add detergent, oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.

Using too much detergent.

The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.

Not using correct cycle for
fabric type.

Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide”
to match your load with the best cycle.

Not using dispensers.

Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.

Not washing like colors together.

Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.

Incorrect dispenser
operation

Clogged dispenser.

Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.

Fabric damage

Sharp items were in pockets during
wash cycle.

Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.

Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.

Mend rips and broken threads in seams before washing.

Fabric damage can occur if load is
tightly packed.

Load garments in loose heaps evenly around the basket wall.
Load with dry items only. Load below white plastic clothes
guard.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.

Liquid chlorine bleach may have
been added incorrectly.

Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.

Odors

Garment care instructions may not
have been followed.

Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with
the best cycle.

Monthly maintenance not done as
recommended.

See “Washer Care” in “Washer Maintenance.”

Using too much detergent.

Be sure to measure correctly. Always follow the manufacturer’s
directions.

Unload washer as soon as cycle is complete.

See “Washer Care” section.
Lid Locked LED
is flashing

Single-dose laundry
packet not dissolving

The lid is not closed.

Close the lid and press START. The washer will not start or fill
with the lid open.

A cycle was stopped or paused
using the Start (Pause/Unlock)
button.

The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.

Adding laundry packet incorrectly.

Be sure laundry packet is added to washer basket before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.

WHIRLPOOL® COMMERCIAL LAUNDRY
LIMITED WARRANTY
IF YOU NEED SERVICE:
Contact your authorized Whirlpool® Commercial Laundry distributor. To locate your authorized Whirlpool® Commercial Laundry distributor, call:
1-800-662-3587, or for web inquiries, visit www.WhirlpoolCommercialLaundry.com.
For written correspondence:
Whirlpool® Commercial Laundry Service Department
2000 N M 63
Benton Harbor, Michigan 49022-2632 USA
90 DAY LIMITED WARRANTY
WHAT IS COVERED
90 DAY LIMITED WARRANTY
(PARTS AND LABOR)
For 90 days from the original date of purchase, when
this commercial appliance is installed, maintained, and
operated according to the instructions attached to
or furnished with the product, Whirlpool Corporation
(hereafter “Whirlpool”) will pay for factory specified
replacement parts and repair labor to correct defects
in materials or workmanship that existed when this
commercial appliance was purchased.
TWO YEAR LIMITED WARRANTY
(PARTS ONLY)
For the first two years from the original date of
purchase, when this commercial appliance is installed,
maintained, and operated according to the instructions
attached to or furnished with the product, Whirlpool will
pay for factory specified replacement parts to correct
defects in materials or workmanship that existed when
this commercial appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS
LIMITED WARRANTY SHALL BE PRODUCT REPAIR
AS PROVIDED HEREIN. Whirlpool recommends that
you use an “in network” service provider to diagnose
and repair your Commercial Laundry product.
Whirlpool will not be responsible under this warranty
to provide additional replacement parts as a result of
incorrect diagnosis or repair by an “out of network”
service company. This limited warranty is valid in the
United States or Canada and applies only when the
commercial appliance is used in the country in which
it was purchased. This limited warranty is effective
from the date of the original consumer purchase. Proof
of original purchase date is required to obtain service
under this limited warranty.

WHAT IS NOT COVERED
1. All other costs including labor, transportation, shipping, or custom duties for
covered parts.
2. Factory specified replacement parts if this commercial appliance is used for other
than normal, commercial use or when it is used in a manner that is inconsistent to
published user or operator instructions and/or installation instructions.
3. Service calls to correct the installation of your commercial appliance, to instruct
you on how to use your commercial appliance, to replace or repair house fuses,
or to correct external wiring or plumbing.
4. Service calls to repair or replace appliance light bulbs, air filters, or water filters.
Consumable parts are excluded from warranty coverage.
5. Damage resulting from improper handling of product during delivery, theft,
accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation,
installation not in accordance with local electrical or plumbing codes, or use of
products not approved by Whirlpool.
6. Pick up and delivery. This commercial appliance is designed to be repaired on
location.
7. Repairs to parts or systems resulting from unauthorized modifications made to
the commercial appliance.
8. The removal and reinstallation of your commercial appliance if it is installed in an
inaccessible location or is not installed in accordance with published installation
instructions.
9. Damage resulting from exposure to chemicals.
10. Changes to the building, room, or location needed in order to make the
commercial appliance operate correctly.
11. Factory specified replacement parts on commercial appliances with original
model/serial numbers that have been removed, altered, or cannot be easily
determined.
12. Discoloration, rust, or oxidation of stainless steel surfaces.
13. Factory specified replacement parts as a result of incorrect diagnosis or repair
by an “out of network” service company.
The cost of repair or replacement under these excluded circumstances shall
be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO TWO YEARS OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do
not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty
gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty
gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
08/16

Notes

Assistance or Service

Before calling for assistance or service, please check “Troubleshooting” or visit www.whirlpool.com/help.
It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance.
This information will help us to better respond to your request.

If you need replacement parts or to order accessories
We recommend that you use only FSP® Factory Specified Parts.
These parts will fit right and work right because they are made with the same precision
used to build every new WHIRLPOOL® appliance.

To locate FSP® replacement parts or accessories go to www.whirlpoolpartsonline.com.
Questions? Call us toll free at 1-866-698-2538 or in Canada call 1-800-688-2002.

Our consultants provide assistance with
In the U.S.A.
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).

In the U.S.A. and Canada
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors,
and service companies. Whirlpool designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United
States and Canada.

You can write with any questions or concerns at:
Whirlpool Brand Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
1-866-698-2538

Whirlpool Brand Appliances
Customer eXperience Centre
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002

Please include a daytime phone number in your correspondence.

Assistance ou Service

Avant de faire un appel pour obtenir de l’assistance ou un entretient, vérifier la section “Dépannage” ou consulter
www.whirlpool.com/help. Cette vérification peut vous faire économiser le coût d’une visite de réparation.
Si vous avez encore besoin d’aide, suivre les instructions ci-dessous.
Lors d’un appel, garder à portée de main la date d’achat et les numéros de modèle et de série de votre appareil.
Ces renseignements nous aideront à mieux répondre à votre demande.

Pour commander des pièces de rechange ou des accessoires

Pour commander des pièces de rechange, nous vous recommandons d’utiliser seulement
des pièces spécifiées par l’usine. Ces pièces conviendront et fonctionneront bien parce qu’elles sont fabriquées selon
les mêmes spécifications précises utilisées pour construire chaque nouvel appareil WHIRLPOOL®.

Pour trouver des pièces de rechange FSP® ou des accessoires, visiter le www.whirlpool.ca.
Des questions? Composer le numéro sans frais 1-800-688-2002.

Nos consultants fournissent
l’assistance pour :

■
■
■

Procédés d’utilisation et d’entretien.
Vente d’accessoires et de pièces de rechange.
Références aux concessionnaires, compagnies de service
de réparation et distributeurs de pièces de rechange
locaux. Les techniciens de service désignés par Whirlpool
sont formés pour remplir la garantie des produits et fournir
un service après la garantie, partout au Canada.

W10837923A
W10881955A-SP

Pour plus d’assistance

Vous pouvez nous soumettre toute question ou toute
problème en écrivant à l’adresse ci-dessous :
Whirlpool Brand Appliances
Centre pour l’eXpérience de la clientèle
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
Dans votre correspondance, veuillez indiquer un numéro
de téléphone où nous pouvons vous joindre dans la journée.

10/16

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eT4KCTxyZWFsPjAuMjMwMDAwMDA0MTcyMzI1MTM8L3JlYWw+CjwvZGljdD4KPC9wbGlzdD4K
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Whirlpool CAE2745FQ0 User Manual COMMERCIAL WASHER Manuals And Guides 1708299L

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