Widex A S UI Hearing aid with radio transceiver User Manual

Widex A/S Hearing aid with radio transceiver

User Manual

WIDEX UNIQUEUSER INSTRUCTIONSTHE WIDEX UNIQUE™ FAMILYU-IM/U-IP modelIn-the-canal/In-the-ear
YOUR HEARING AIDTo be filled out by the hearing care professional) Vent  No vent Extraction cord  Volume control  Push buttonYour hearing aid series:PROGRAMS Universal  Audibility Extender Quiet  Audibility Extender Transport  Audibility Extender Urban  Audibility Extender Party  Audibility Extender Music  Audibility Extender T  Audibility ExtenderSPECIAL PROGRAMS Zen  Audibility Extender Phone  Audibility Extender2
SMARTTOGGLE PROGRAMS Zen+  Audibility Extender Phone+  Audibility ExtenderNOTEThe program names in the table are the default names. If you have chosen touse some of the other names available, write the new names in the table. Thatway you will always know which programs you have in your hearing aids.NOTERead this booklet carefully before your start using your hearing aid.3
CONTENTSYOUR HEARING AID...................................................................................6Welcome...........................................................................................................6Important safety information.........................................................................7THE HEARING AID......................................................................................9Indications for use........................................................................................... 9Intended use.....................................................................................................9The battery.......................................................................................................9Sound signals...................................................................................................11How to tell right from left..............................................................................12Turning the hearing aid on and off...............................................................12Putting on and removing your hearing aid.................................................13Programs.........................................................................................................14Program and sound adjustment.................................................................. 16CLEANING.................................................................................................19Tools.................................................................................................................19Cleaning the hearing aid................................................................................19Cleaning the microphone grids.....................................................................21The wax guard............................................................................................... 23ACCESSORIES.......................................................................................... 26TROUBLESHOOTING.................................................................................274
REGULATORY INFORMATION.................................................................. 30EC directives...................................................................................................30FCC and IC statements...................................................................................31SYMBOLS.................................................................................................345
YOUR HEARING AIDWelcomeCongratulations on your new hearing aid.Use your hearing aid regularly, even if it takes some time getting used to it.Infrequent users don’t usually get the full benefit of a hearing aid.NOTEYour hearing aid and its accessories may not look exactly as illustrated in thisbooklet. We also reserve the right to make any changes we consider necessary.Your hearing aid at a glance1632451. Microphone openings2. Push button (optional)3. Volume control (optional)4. Vent (optional)5. Extraction cord (optional)6. Battery compartment7897. Sound outlet8. Wax guard9. Vent (optional)6
Important safety informationRead these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used im-properly. Swallowing or improper use can result in severe injury or evenfatalities. In case of ingestion, contact a doctor immediately.Take your hearing aids out when you are not using them. This will help toventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you sus-pect you may have an ear infection.Remove your hearing aids before showering, swimming or using a hairdryer.Do not wear your hearing aids when applying perfume, spray, gels, lotionor cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other people’s hearing aids and never allow others to useyours, as this could damage your hearing.Never use your hearing aids in environments where there may be explo-sive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from chil-dren.Never try to open or repair the hearing aid yourself. Contact your hearingcare professional if you need to have your hearing aid repaired.7
Your hearing aids contain radio communication technology. Always ob-serve the environment in which you are using them. If any restrictions ap-ply, you must take precautions to comply with these.Your hearing aid is very powerful and it can play sounds that exceed alevel of 132 dB. There may therefore be a risk of damaging your remain-ing hearing.Do not expose your hearing aids to extreme temperatures or high humid-ity, and dry them quickly if they get wet, or if you perspire heavily.Your hearing aids should be stored and transported within the temperatureand humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.Your hearing aids are designed to operate from 0°C (32°F) to 50°C (122°F).For more information about your hearing aids, visit: www.widex.com.8
THE HEARING AIDIndications for useThe hearing aids are indicated for individuals older than 36 months with arange of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and allhearing loss configurations.They are to be programmed by licensed hearing care professionals (audiol-ogists, hearing aid specialists, otolaryngologists) who are trained in hearing(re)habilitation.Intended useThe hearing aids are intended as air conduction amplification devices to beused in everyday listening environments. The hearing aids may be equippedwith the Zen program intended to provide a relaxing sound background (i.e.music/noise source) for adults who desire to listen to such a background inquiet.The batteryUse a type 312 zinc-air battery for your hearing aid.Always use a fresh, new battery that is precisely the kind recommended byyour hearing care professional.9
NOTECheck that the battery is completely clean and free of any residue before insert-ing it in the hearing aid. Otherwise your hearing aid may not function as expec-ted.Never attempt to recharge your hearing aid batteries, as they could ex-plode.Never leave a flat battery in the hearing aids while storing them. It couldleak and ruin your hearing aid.Dispose of used batteries as indicated on the packaging and take note ofthe expiry date.Changing the batteryTo change the battery, do as follows:Take the adhesive tab off the new battery and makesure there is no sticky substance left on it. Let it"breathe" for 60 seconds.Use the nail grip to gently swing the battery door openand remove the old battery. Place the new battery inthe battery compartment as shown.10
Close the drawer. If it doesn't close easily, the batteryis not placed correctly.If you are not using the hearing aid for a few days,keep the battery compartment open.NOTEAvoid dropping your hearing aid - hold the hearing aid above a soft surfacewhile changing the battery.Low battery indicationWhen the battery is flat, a sound signal will play. If the battery drains sud-denly there may however be no warning. We recommend carrying a sparebattery with you wherever you go.Sound signalsYour hearing aid plays sounds to inform you that certain features have beenactivated or that you have changed programs. These sounds may be spokenmessages or tones, depending on your needs and preferences.Program 1 Message/one short beepProgram 2 Message/two short beepsProgram 3 Message or three short beepsProgram 4 Message/one short and one long beepProgram 5 Message/one long beep and two short beeps11
Zen+ Message/toneAsk your hearing care professional to turn these sounds signals off if youdon't need them.Lost partner(Only available in 440-series)Your hearing care professional can turn on a feature in your hearing aid thatwarns you whenever it loses contact with the hearing aid in the oppositeear. You will hear a spoken message in your ear.How to tell right from leftThe hearing aid for your right ear has a red mark. The hearing aid for yourleft ear has a blue mark.Turning the hearing aid on and offTo turn the hearing aid on, close the battery compart-ment. The hearing aid will play a sound signal to indi-cate that it is on, unless your hearing care professio-nal has deactivated this function.Open the battery compartment to turn the hearingaid off.NOTEYou can also cup the hearing aid in your hand to verify that it is turned on. If it'son, it will whistle. Don't forget to turn off the hearing aid when it is not in use.12
Putting on and removing your hearing aidClose the battery lid completely. Hold the hearing aidwith your thumb and forefinger and insert it slowly intoyour ear until you feel resistance.Then use the tip of your forefinger to gently push thehearing aid into your ear until it feels comfortable.Pulling the outer ear upwards and backwards while youinsert the hearing aid can be helpful.NOTEIf the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causingirritation, redness or the like, contact your hearing care professional.Removing the hearing aidHold the hearing aid with your thumb and forefinger andpull carefully.NOTEIf you find it difficult to take out the hearing aid, move it carefully from side toside.13
ProgramsPROGRAMS USEUniversal For everyday useQuiet Special program for listening in quiet envi-ronmentsTransport For listening in situations with noise fromcars, trains, etc.Urban For listening in situations with changingsound levels (in supermarkets, noisy work-places or similar)Party For listening in situations with many peopletalking at the same timeMusic For listening to musicSPECIAL PROGRAMS USEZen Plays tones or noise for a relaxing soundbackgroundPhone This program is designed for listening tophone conversations14
SMARTTOGGLE PROGRAMS USEZen+ This program is similar to Zen but allowsyou to listen to different types of tones ornoisePhone+ This program lets you listen to the phoneand avoid the surrounding sounds. One ofyour hearing aids transmits the phone con-versation to the other, so that you can listenwith both earsNOTEThe names in the list of programs are the default names. Your hearing care pro-fessional can also select a program name from a preselected list. Then it is eveneasier for you to select the right program in each listening situation.NOTEYou can only have one SmartToggle program in your hearing aid.Depending on your hearing loss, your hearing care professional can activate theAudibility Extender feature. Ask your hearing care professional if you could ben-efit from this. If your needs and preferences change over time, your hearing careprofessional can easily change your program selection.15
The Zen programYour hearing aid may be provided with a unique optional listening programcalled Zen. It makes musical tones (and sometimes a rushing noise) in the back-ground.If you perceive a decrease in loudness, tolerance of sounds, speech not asclear, or worsening tinnitus, contact your hearing care professional.Use of the Zen program may interfere with hearing everyday sounds in-cluding speech. It should not be used when hearing such sounds is impor-tant. Switch the hearing aid to a non-Zen program in those situations.Program and sound adjustmentAdjusting the sound level using the volume controlYour hearing aid adjusts the sound level automatically according to yoursound environment, but you can also adjust it manually depending on yourneeds and preferences. To do so, turn the volume control towards the frontto increase the volume and turn it towards the rear to reduce it.Each time you operate the volume control, you will hear a beep-tone unlessyour hearing care professional has deactivated this function. When youreach the maximum or minimum setting, you will hear a steady tone.NOTEYour hearing aid will also play a tone when you reach the default sound levelprogrammed for you by your hearing care professional. In this way you can easi-ly return to the optimal setting for most listening situations.16
You can also mute your hearing aid if you need to. Do as follows:●Keep turning the volume control towards the rear until you can hear thesteady soundTo turn the sound on again:●Turn the volume control towards the front or●Change programAny adjustment of the volume will be cancelled when you turn off yourhearing aid or if you change program.Using the push button to change programs and adjust the sound level:If you have two hearing aids, the push button can be programmed in severalways:As a dedicated program button:To change programs, just tap the button. To access and exit SmartToggleprograms, push and hold the push button down for more than one second(this setting is optional). Once you have accessed the SmartToggle pro-gram, you can change among the different Zen styles by short taps on thebutton.As a dedicated sound adjustment button:Tap the button on your hearing aid if you’d like more audibility and morevolume. If you need to decrease the volume or you’d like more comfort, tapthe button on your hearing aid.A long push on either of your hearing aids will mute and unmute the sound(this setting is optional).17
As a combined program and sound adjustment button:If you have this option, tap the button on your hearing aid if you’d like moreaudibility and more volume. If you need to decrease the volume or if you’dlike more comfort, just tap the button on your hearing aid. A long push oneither of your hearing aids will change programs.If you only have one hearing aid, a short tap will change programs and along tap will allow you to access the SmartToggle programs.18
CLEANINGToolsYou will receive the following cleaning tools with your hearing aid:1. 2. 3. 4. 5.1. Cloth2. Brush3. Long wax-removing tool4. Short wax-removing tool5. Battery magnetCleaning the hearing aidCleaning your hearing aid every day will make it more efficient and morecomfortable to wear.The hearing aid Just wipe it with the a soft cloth (for example thecloth you received from your hearing care profes-sional).19
The sound outlet Remove any visible earwax from around the soundoutlet with the small brush or cloth. Never try toclean the wax guard.NOTEIf you can't clean the sound outlet, contact your hearing care professional. Neverinsert anything into the sound outlet as this can ruin your hearing aid.The ventClean the vent every day by passing the long wax removing tool (no. 4) allthe way through the vent. When you are done, leave the hearing aid opento ventilate it.NOTEIt is important for the performance of your hearing aid that you keep the ventclean and free of earwax, dirt and the like. Clean it every day after use and con-sult your hearing care professional if the vent is blocked.Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Somepeople use a special dehumidifier like Widex Dry-Go to help keep their hear-ing aids dry and clean. Ask your hearing care professional if this is right foryou.20
Do not use any kind of liquid or disinfectant to clean your hearing aid.Clean and inspect your hearing aid every day after use to check that it isnot broken. If the hearing aid breaks while you are wearing it, leavingsmall fragments in your ear canal, contact your doctor. Never try to takeout the fragments yourself.Cleaning the microphone gridsChanging the microphone grid:The microphone grid helps to protect the hearing aid mi-crophones against dirt and earwax. Always use micro-phone grids supplied by Widex with your hearing aid.Open the case as illustrated.The microphone grid tool consists of the following parts:1. Removal hook2. New microphone grid21
Insert the removal hook into the used grid.Keep the holder at a right angle.Pull the used grid straight out.Insert the new grid into the microphone opening.Pull the holder straight out while turning it slightly tomake sure the grid remains in place.Ask your hearing care professional about how often you should change themicrophone grid.22
The grid is for one-time use only and is not intended to be cleaned.If the grid fits loosely, discard it and use a new one.The wax guardThe wax guard helps to protect the hearing aid against earwax. Always usewax guards supplied by Widex with your hearing aid.Changing the wax guardOpen the wax guard case as illustrated.21The wax guard consists of the following parts:1. Removal hook2. New wax guardInsert the removal hook into the used wax guard.23
Keep the holder at a right angle.Pull the used wax guard straight out.Insert the new wax guard into the opening of thesound outlet and press it gently.24
Pull the holder straight out.Ask your hearing care professional about how often you should change thewax guard.The wax guard is for one-time use only and is not intended to be cleaned.If the wax guard fits loosely, discard it and use a new one.If the wax guard falls off inside your ear, contact your doctor or hearingcare professional to have it removed. Do NOT attempt to remove the waxguard yourself.25
ACCESSORIESYou can use a variety of accessories with your hearing aid. To see whetheryou could benefit from using these accessories, ask your hearing care pro-fessional.Name UseRC-DEX remote controlTV-DEX for listening to TV and audioPHONE-DEX for easy landline useFM+DEX for streaming audio and FM signalsUNI-DEX for connecting hearing aids to mobile phonesCALL-DEX for easy wireless connection to mobile phonesCOM-DEX for wireless connection to mobile phones and otherdevices via BluetoothCOM-DEX RemoteMic for helping hearing aid users hear speech in difficultlistening situationsAvailable in some countries only.26
TROUBLESHOOTINGThese pages contain advice on what to do if your hearing aid stops workingor if it doesn't work as expected. If the problem persists, contact your hear-ing care professional.Problem Possible cause SolutionThe hearing aid iscompletely silent It is not turned on Make sure the battery isplaced correctly and thebattery compartment coveris closed correctly.The battery does notwork Insert a new battery in thehearing aidThe sound outlet isblocked See the cleaning sectionThe microphone open-ing is blocked See the cleaning sectionThe hearing aid vol-ume is not powerfulenoughThe sound outlet isblocked See the cleaning sectionYour ear is blocked byearwax Contact your doctorYour hearing mayhave changed Contact your hearing careprofessional/doctor27
Problem Possible cause SolutionThe hearing aid whis-tles continuously Your ear is blocked byearwax Contact your doctorIt is not correctlyplaced in your ear ca-nalTake it out and reinsert itIt fits loosely in yourear canal Contact your hearing careprofessionalThe hearing aid is un-comfortable to wear It is not correctlyplaced in your ear ca-nal.Consult your hearing careprofessionalIt does not fit your earproperly Contact your hearing careprofessionalYour outer ear or earcanal is sore It is important that first-time users only wear thehearing aid for short peri-ods of time at the begin-ning. Take 2-3 weeks togradually get used to thehearing aid. If the sorenesscontinues, contact yourhearing care professional28
Problem Possible cause SolutionYour hearing aids arenot working in syn-chronyThe connection be-tween the hearing aidsis lostTurn them off and on againThe hearing aids donot respond with acorresponding changein volume or programto the devicea. The device is usedbeyond the transmis-sion rangeb. Strong electromag-netic interference inthe vicinityc. The device and thehearing aids are notmatcheda. Move the device closer tothe hearing aidsb. Move away from knownsource of EM interferencec. Check with your hearingcare professional to makesure device is matched withthe hearing aidsYou hear “interrupted”speech (on and off)from the hearing aidsor no speech (muted)from the transmittinghearing aid.a. The battery in one ofthe hearing aids hasexpiredb. Strong electromag-netic interference inthe vicinitya. Replace battery in one orboth hearing aidsb. Move away from knownsources of interference29
REGULATORY INFORMATIONEC directivesDirective 2014/53/EUHereby, Widex A/S declares that this U-IM/U-IP is in compliance with theessential requirements and other relevant provisions of Directive2014/53/EU.The U-IM/U-IP contains a radio transmitter operating at 10.6 MHz, -54dBμA/m @10 m .A copy of the Declaration of Conformity according to 2014/53/EU can befound at:http://global.widex.com/docN26346Information regarding disposalDo not dispose of hearing aids, hearing aid accessories and batteries withordinary household waste.Hearing aids, batteries and hearing aid accessories should be disposed of atsites intended for waste electrical and electronic equipment, or given toyour hearing care professional for safe disposal.30
FCC and IC statementsFCC ID: TTY-UIIC: 5676B-UIFederal Communications Commission StatementThis device complies with part 15 of the FCC Rules. Operation is subject tothe following two conditions:(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including interferencethat may cause undesired operation.NOTE:This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the in-structions, may cause harmful interference to radio communications. How-ever, there is no guarantee that interference will not occur in a particular in-stallation. If this equipment does cause harmful interference to radio or tele-vision reception, which can be determined by turning the equipment off andon, the user is encouraged to try to correct the interference by one or moreof the following measures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.31
— Connect the equipment into an outlet on a circuit different from that towhich the receiver is connected.— Consult the dealer or an experienced radio/TV technician for help.NOTE:This equipment complies with FCC radiation exposure limits set forth for anuncontrolled environment. This transmitter must not be co-located or oper-ating in conjunction with any other antenna or transmitter.Changes or modifications to the equipment not expressly approved by Wi-dex could void the user’s authority to operate the equipment.Industry Canada Statement / Déclaration d’industrie CanadaUnder Industry Canada regulations, this radio transmitter may only operateusing an antenna of a type and maximum (or lesser) gain approved for thetransmitter by Industry Canada.To reduce potential radio interference to other users, the antenna type andits gain should be so chosen that the equivalent isotropically radiated power(e.i.r.p.) is not more than that necessary for successful communication.This device complies with Industry Canada licence-exempt RSS standard(s).Operation is subject to the following two conditions:(1) this device may not cause interference, and(2) this device must accept any interference, including interference that maycause undesired operation of the device.32
Conformément à la réglementation d’Industrie Canada, le présent émetteurradio peut fonctionner avec une antenne d’un type et d’un gain maximal (ouinférieur) approuvé pour l’émetteur par Industrie Canada.Dans le but de réduire les risques de brouillage radioélectrique à l’intentiondes autres utilisateurs, il faut choisir le type d’antenne et son gain de sorteque la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’in-tensité nécessaire à l’établissement d’une communication satisfaisante.Le présent appareil est conforme aux CNR d’Industrie Canada applicablesaux appareils radio exempts de licence. L’exploitation est autorisée auxdeux conditions suivantes :(1) l’appareil ne doit pas produire de brouillage, et(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectriquesubi, même si le brouillage est susceptible d’en compromettre le fonc-tionnement.33
SYMBOLSSymbols commonly used by Widex A/S in medical device labelling (la-bels/IFU/etc.)Symbol Title/DescriptionManufacturerThe product is produced by the manufacturer whose name and address arestated next to the symbol. If appropriate, the date of manufacture may alsobe stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warn-ings/precautions) and must be read before using the product.WarningText marked with a warning symbol must be read before using theproduct.WEEE mark“Not for general waste”. When a product is to be discarded, it must besent to a designated collection point for recycling and recovering toprevent the risk of harm to the environment or human health as a re-sult of the presence of hazardous substances.34
Symbol Title/DescriptionCE markThe product is in conformity with the requirements set out in EuropeanCE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regula-tory requirements for products supplied to the Australian or New Zealandmarket.InterferenceElectromagnetic interference may occur in the vicinity of the product.35
WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmarkwww.widex.comManual no.:9 514 0398 001 #01Issue:2017-03 9 514 0398 001 #01

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