Wilson Electronics 460032 Consumer Booster User Manual EQO CompleteInstallGuide 1210

Wilson Electronics, LLC Consumer Booster EQO CompleteInstallGuide 1210

Contents

Manual Rev1

Cell Phone Signal BoosterInstallation GuideNEED HELP? 866.294.1660support.weboost.comMON - FRI: 6AM to 7PM MSTSAT - SUN: 8AM to 5PM MST
Troubleshooting Safety GuidelinesFrequently Asked QuestionsPackage Content 12181614121184Find Strongest SignalQuick InstallationAntenna Expansion KitSignal Booster SpecificationsWarrantyIndex6Light Patterns
eqo Booster eqo Antenna+ 15’ Cable(303020) (859948)Power SupplyPackageContentIMPORTANT NOTICE: Connect your eqo Booster AC Power Supply to a surge protected AC power strip with at least a 1000 Joule rating. Failure to do this will void your warranty in the event of a power surge or lightning strike. This device may be operated ONLY in a fixed location for in-building use. The signal booster unit is designed for use in an indoor, temperature controlled environment ( > 150 degrees Fahrenheit)!!CELL PHONE SIGNAL BOOSTER 1Installation Instructions for the Following weBoost Signal Booster:eqo™ 700 MHz Band 12 & 17800 / 1900 (Excluding B25) AWS (1700 / 2100)
Find theStrongestCellular SignalCELL PHONE SIGNAL BOOSTER2Before you install your eqo signal booster, you must determine the location of the best available cellular signal. This will help you maximize performance from your eqo booster.Use any of the following methods to find the strongest signal in the room where the booster will be installed.
(FIND THE STRONGEST CELLULAR SIGNAL cont.)weboost.com/us/test-mode-instructions/WITH 2 PEOPLE - one inside and one outside. The person inside should have the phone in test mode so the numerical signal strength can be read. This is more accurate than the bar indicator. For help in finding the test mode for your phone please go to:Place calls from several locations outside your building. As you move to dierent locations, note where you get the best reception.Check the bar indicator on your cell phone display and note where the signal appears the strongest. Repeat your signal check several times, moving each time to a dierent location. Remember each time you move to a new location, your phone may require up to 30 seconds to reset and display the new reading.For additional instructions on finding the strongest cellular signal, watch the installation video at: weboost.com/us/eqovideo.How to FindYour Strongest Signal.CELL PHONE SIGNAL BOOSTER 3(Note: cell phone bars are only an approximation of signal strength and vary from phone to phone.) -80dB-100dB-95dB-90dB
-90dBQuickInstallation13To view an installation video for this booster please visit the following link:weboost.com/us/eqovideo/Place the Antenna where you need to boost your signal, at least 6 feet away from the Booster. The Antenna can be mounted on the wall.Place your Booster in the area with thestrongest cell phone signal, as identified on the previous page. The LED light should be facing into the room.6 ft.2Connect the supplied Coax Cable andPower Supply on the side of the Booster.Power CableCoaxCableCELL PHONE SIGNAL BOOSTER4
IMPORTANT NOTICE: Connect your eqo Booster AC Power Supply to a surge protected AC power strip with at least a 1000 Joule rating. Failure to do this will void your warranty in the event of a power surge or lightning strike. !45CELL PHONE SIGNAL BOOSTER 5Connect the Power Supply to a surge protected AC power strip with at least 1000 Joule rating*. Connect the other end of the Coax Cable to the Antenna.CoaxCableAA A ABAThe booster and antenna should face the same direction. The booster and antenna should never face each other, or be placed back to back. They should be at least 6 feet away from each other.Placement Instructions
eqo BoosterProduct Number U473020460032PWO4600324726A-460032Connectors SMA-FemaleAntenna Impedance 50 OhmsFrequencyModel NumberFCC ID: IC: 698-716 MHz, 729-756 MHz, 777-787 MHz, 824-894 MHz, 1850-1990 MHz, 1710-1755/2110-2155 MHzPassband Gain (nominal)700 MHzBand 12/1761700 MHzBand 1362800 MHzBand 5621700/2100 MHz Band 4681900 MHzBand 27020 dB Bandwidth (MHz) 700 MHzBand 12/17700 MHzBand13800 MHzBand 51700/2100 MHzBand 41900 MHzBand 2TypicalMaximum31.835.432.135.637.939.079.983.081.985.1Power output for single cell phone (Uplink) dBm700 MHzBand 12/17700 MHzBand 13800 MHzBand 51700 MHzBand 41900 MHzBand 223.94 24.19 23.49 24.55 23.61Power output for single cell phone (Downlink) dBm700 MHzBand 12/17700 MHzBand 13800 MHzBand 52100 MHzBand 41900 MHzBand 211.64 11.92 12.1 11.9 9.5Power output for multiple received channels (Uplink) dBmNo. TonesMaximum PowerMaximum Power700 MHzBand 12/17700 MHzBand 13800 MHzBand 51700 MHzBand 41900 MHzBand 22 20.7 19.9 23.4 21.2 19.13 17.1 16.3 19.9 17.7 15.54 14.6 13.8 17.4 15.2 13.05 12.7 11.9 15.4 13.3 11.1611.1 10.3 13.9 11.7 9.5Power output for multiple received channels (Downlinklink) dBmMaximum PowerNo. Tones700 MHzBand 12/17700 MHzBand 13800 MHzBand 52100 MHzBand 41900 MHzBand 22 12.7 13.3 11.8 11.9 12.63 9.2 9.8 8.2 8.4 9.14 6.7 7.3 5.7 5.9 6.65 4.8 5.4 3.8 4.0 4.76 3.2 3.8 2.2 2.4 3.1Noise Figure 5 dB nominalIsolation > 110 dB5V/2.5APower RequirementsIC Note #1: The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.SpecificationsCELL PHONE SIGNAL BOOSTER6
CELL PHONE SIGNAL BOOSTER 7Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected.If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booser will automatically reduce the gain on that specific band.The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.(SPECIFICATIONS cont.)
Antenna Expansion KitOutside FixedCELL PHONE SIGNAL BOOSTER850 Ohm Outside Antenna KitsMini Mag75 Ohm Outside Antenna KitsKit 314453-5825 50 Ohm Pole Mount Panel Antenna 25’ RG58 CableKit 314411-5825 50 Ohm Wide Band Directional 25’ RG58 CableKit 301111-5850 Yagi Directional Antenna 50’ RG58 CableKit 311129-5840 800 MHz Yagi Directional 40’ RG58 CableKit 311203-5820 Omni-Directional Antenna 20’ RG58 CableKit 311203-40020 Omni-Directional Antenna 20’ LMR400 CableKit 301111-400170 Yagi Directional w/ N-Female 170’ LMR400Kit 311124-400100 1900 MHz Yagi Directional 100’ LMR400 Cab;eKit 311129-400100 800 MHz Yagi Antenna 100’ LMR400 CableKit 314453-40075 50 Ohm Pole Mount Panel Antenna 75’ LMR400 CableKit 311201-0620 Omni Directional w/F-Female 20’ Rg6 CableKit 311129-0660 800 MHz Yagi Directional 60’ RG6 Cable N-Male to F-Female adapterKit 311124-0650 1900 MHz Yagi Directional 50’ RG6 Cable N-Male to F-Female adapterKit 301111-0675 Yagi Directional Antenna 75’ RG6 Cable N-Male to F-Female adapter 301126 w/ 12.5 RG174 cable- SMAKit 311124-5830 1900 MHz Yagi Antenna 30’ RG58 CableKit 314411-40075 50 Ohm Wide Band Directional 75’ LMR400 Cable
Inside FixedCELL PHONE SIGNAL BOOSTER 9(ANTENNA EXPANSION KIT — 50 Ohm Outside Antenna Kits CONT)Kit 314473-0640 75 Ohm Pole Mount Panel Antenna 40’ RG6 CableKit 314475-0630 50 Ohm Wide Band Directional 30’ RG6 CableKit 301211 Desktop Antenna w/5’ RG174Kit 303020 w/15’ RG-174Kit 311141-0620 Yagi Directional Antenna 20’ RG6 CableKit 301121-40010 50 Ohm Dome Antenna 10’ LMR400Kit 301151-0610 75 Ohm Dome Antenna 10’ RG6 CableKit 311155-0630 75 Ohm Wall Mount Panel Antenna 30’ RG6 CableKit 311135-5820 50 Ohm Wall Mount Panel Antenna 20’ RG58 CableKit 311135-40060 50 Ohm Wall Mount Panel Antenna 60’ LMR400 CableKit 301151-1110 75 Ohm Dome Antenna 10’ RG11 CableKit 311155-1150 75 Ohm Wall Mount Panel Antenna 50’ RG11 CableKit 301111-11140 Yagi Directional Antenna 140’ RG11 Cable N-Male to F-Female adapterKit 311201-1120 Omni Directional W/F-Female 20’ RG11 CableKit 311129-11110 800 MHz Yagi Directional 110’ RG11 Cable N-Male to F-Female adapterKit 311124-1180 1900 MHz Yagi Directional 80’ RG11 Cable N-MAle to F-Female adapterKit 314473-1175 75 Ohm Pole Mount Panel Antenna 75’ RG11 CableKit 314475-1175 75 Ohm Wide Band Directional 75’ RG11 CableKit 311141-1120 75 Ohm Grey Brick Antenna 20’ RG11 Cable
WarningsSafetyGuidelinesTo uphold compliance with network protection standards, all active cellular devices must maintain at least six feet of separation distance from Inside Panel and Dome antennas and at least four feet of separation distance from desktop and eqo Antenna.Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment.The Signal Booster unit is designed for use in an indoor, tempera-ture-controlled environment (less than 150 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range.!CELL PHONE SIGNAL BOOSTER12RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons.
CELL PHONE SIGNAL BOOSTER 13BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.This device may be operated ONLY in a fixed location forin-building use.This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.(SAFETY GUIDELINES cont.)This is a CONSUMER device.
SOLID GREEN — This indicates that your booster is functioning properly and there are no issues with installation. BLINKING ORANGE, THEN SOLID GREEN — This is due to strong cell signals from a nearby tower (which may not be from your carrier). This is a built in safety feature that causes a band to reduce its power in order to prevent harmful interference with a nearby cell tower. This may or may not aect your coverage area. If you are already experi-encing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage area then refer to the Troubleshooting section. SOLID ORANGE — This indicates one or more of the booster bands has shut o due to strong signals, which caused yourbooster to overload. These strong cell signals are from a nearby tower (which may not be from your carrier). This is a built in safety feature that causes a band to shut o in order to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage area then refer to the Troubleshooting section. CELL PHONE SIGNAL BOOSTER14Light Patterns
(LIGHT PATTERNS cont.)BLINKING RED, THEN SOLID GREEN — This indicates that one or more of the booster bands has shut down due a feedback loop condition called oscillation. This same condition causes the screeching sound when a public address system microphone gets too close to a speaker. This is a built in safety feature that causes the booster to reduce it’s power to prevent harmful interference with a nearby cell tower. Refer to the Troubleshooting section.SOLID RED — This is due to a feedback loop condition called oscillation. This same condition causes the screeching sound when a public address system microphone gets too close to a speaker. This is a built in safety feature that causes a band to shut o to prevent harmful interference with a nearby cell tower.Refer to the Troubleshooting section.CELL PHONE SIGNAL BOOSTER 15
TroubleshootingFixing Blinking or Solid Orange LightsFixing Blinking or Solid Red Issues1. Unplug the power cable from the booster. 2. Redirect the booster antenna to point in another direction. Typically, we recommend turning the booster 5-10 degrees at a time.3. Plug power cable back in to booster.4. Monitor the indicator lights on your booster. If, after 5 seconds of ‘power on’, a solid or blinking orange light appears, repeat steps 1 through 4.5. If the solid or blinking orange light persists, and you are not experiencing the desired signal boost, more advanced trouble-shooting may be necessary through weBoost Customer Support (866.294.1660).1. Unplug the power cable from the booster. 2. Relocate the booster and antenna further from each other. The objective is to increase the separation distance between them, so that they will not create this feedback condition discussed before. This section is only applicable if the booster is orange or blinking orange and you are not experiencing the desired signal boost.This section is only applicable if the booster is orange or blinking orange and you are not experiencing the desired signal boost.CELL PHONE SIGNAL BOOSTER16
CELL PHONE SIGNAL BOOSTER 17Light O3. Plug power cable back in to booster.4. Monitor the indicator lights on your booster. If, after 5 seconds of ‘power on’, a solid or blinking red light appears, repeat steps 1 through 4. Increase the separation distance until the condition iscorrected and/or desired coverage area is achieved. Note: Parallelseparation of the two antennas typically requires a shorter separation distance than perpendicular separation. If possible, try placingthe antenna directly in front of the location of the booster. Acombination of vertical and horizontal separation distance alsoworks to prevent oscillation.5. If you are having any diculties while testing or installing your booster, contact our weBoost Customer Support team for assistance (866.294.1660).If the eqo Signal Booster’s light is o verify power to your surge protected power strip.NOTE: The Signal Booster can be reset by disconnecting and reconnecting the power supply.NEED HELP? 866.294.1660support.weboost.comMON - FRI: 6AM to 7PM MSTSAT - SUN: 8AM to 5PM MST(TROUBLESHOOTING cont.)After troubleshooting you must initiate a new power cycle bydisconnecting and then reconnecting power to the Booster.ALWAYS disconnect and reconnect power from the wall adapter, NEVER from the Booster.
FrequentlyAskedQuestionsWhat hours can I contact customer support?Why do I need to create distance between the booster and the antenna?Customer Support can be reached from Monday through Friday 6:00am to 7:00pm MST, and Saturday and Sunday from 8:00am to 5:00pm MST by calling 866.294.1660, or through our support site at support.weboost.comAntennas connected to a booster create spheres of signal. When these spheres overlap, a condition called oscillation occurs. Oscillation can be thought of as noise, which causes the boosterto shut down to prevent damage. The best way to keep these spheres of signal from overlapping is to maximizeseparation between the Booster and Antenna. ALWAYS orient the Booster and Antenna as shown on p. 5.CELL PHONE SIGNAL BOOSTER 11
WarrantyweBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by weboost. weBoost shall, at its option, either repair or replace the product.This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty.RMA numbers may be obtained by contacting Customer SupportDISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.2 YEAR WARRANTYNEED HELP? 866.294.1660support.weboost.comMON - FRI: 6AM to 7PM MSTSAT - SUN: 8AM to 5PM MSTCELL PHONE SIGNAL BOOSTER18
Copyright © 2015 weBoost. All rights reserved.weBoost products covered by U.S. patent(s) and pending application(s)For patents go to: weboost.com/us/patents3301 East Deseret Drive, St. George, UT www.weboost.com | support.weboost.com

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