Wilson Electronics 460032 Consumer Booster User Manual EQO CompleteInstallGuide 1210

Wilson Electronics, LLC Consumer Booster EQO CompleteInstallGuide 1210

Contents

Manual Rev1

Cell Phone Signal Booster
Installation Guide
NEED HELP? 866.294.1660support.weboost.com
MON - FRI: 6AM to 7PM MST
SAT - SUN: 8AM to 5PM MST
Troubleshooting
Safety Guidelines
Frequently Asked Questions
Package Content 1
2
18
16
14
12
11
8
4
Find Strongest Signal
Quick Installation
Antenna Expansion Kit
Signal Booster Specifications
Warranty
Index
6
Light Patterns
eqo Booster eqo Antenna
+ 15’ Cable
(303020) (859948)
Power Supply
Package
Content
IMPORTANT NOTICE: Connect your eqo Booster
AC Power Supply to a surge protected AC power
strip with at least a 1000 Joule rating. Failure to do
this will void your warranty in the event of a power
surge or lightning strike.
This device may be operated ONLY in a fixed location for in-building
use. The signal booster unit is designed for use in an indoor,
temperature controlled environment ( > 150 degrees Fahrenheit)
!
!
CELL PHONE SIGNAL BOOSTER 1
Installation Instructions for the Following weBoost Signal Booster:
eqo™ 700 MHz Band 12 & 17
800 / 1900 (Excluding B25) AWS (1700 / 2100)
Find the
Strongest
Cellular Signal
CELL PHONE SIGNAL BOOSTER
2
Before you install your eqo signal booster, you must determine
the location of the best available cellular signal. This will help
you maximize performance from your eqo booster.
Use any of the following methods to find the strongest signal in
the room where the booster will be installed.
(FIND THE STRONGEST CELLULAR SIGNAL cont.)
weboost.com/us/test-mode-instructions/
WITH 2 PEOPLE - one inside and one outside. The
person inside should have the phone in test mode so
the numerical signal strength can be read. This is
more accurate than the bar indicator. For help in
finding the test mode for your phone please go to:
Place calls from several locations outside your
building. As you move to dierent locations, note
where you get the best reception.
Check the bar indicator on your cell phone display and
note where the signal appears the strongest. Repeat
your signal check several times, moving each time to a
dierent location. Remember each time you move to a
new location, your phone may require up to 30
seconds to reset and display the new reading.
For additional instructions on finding the strongest cellular
signal, watch the installation video at: weboost.com/us/eqovideo.
How to Find
Your Strongest Signal.
CELL PHONE SIGNAL BOOSTER 3
(Note: cell phone bars are only an approximation of signal strength
and vary from phone to phone.)
-80dB
-100dB
-95dB
-90dB
-90dB
Quick
Installation
1
3
To view an installation video for this booster please visit the
following link:
weboost.com/us/eqovideo/
Place the Antenna where you need to
boost your signal, at least 6 feet away
from the Booster. The Antenna can be
mounted on the wall.
Place your Booster in the area with the
strongest cell phone signal, as identified
on the previous page. The LED light
should be facing into the room.
6 ft.
2
Connect the supplied Coax Cable and
Power Supply on the side of the Booster.
Power Cable
Coax
Cable
CELL PHONE SIGNAL BOOSTER
4
IMPORTANT NOTICE: Connect your eqo Booster AC Power Supply to a
surge protected AC power strip with at least a 1000 Joule rating.
Failure to do this will void your warranty in the event of a power
surge or lightning strike.
!
4
5
CELL PHONE SIGNAL BOOSTER 5
Connect the Power Supply to a surge
protected AC power strip with at
least 1000 Joule rating*.
Connect the other end of the Coax Cable
to the Antenna.
Coax
Cable
A
A A A
BA
The booster and antenna
should face the same
direction.
The booster and antenna should never
face each other, or be placed back to
back. They should be at least 6 feet
away from each other.
Placement Instructions
eqo Booster
Product Number U473020
460032
PWO460032
4726A-460032
Connectors SMA-Female
Antenna Impedance 50 Ohms
Frequency
Model Number
FCC ID:
IC:
698-716 MHz, 729-756 MHz, 777-787 MHz, 824-894 MHz, 1850-1990 MHz, 1710-1755/2110-2155 MHz
Passband Gain (nominal)
700 MHz
Band 12/17
61
700 MHz
Band 13
62
800 MHz
Band 5
62
1700/2100 MHz
Band 4
68
1900 MHz
Band 2
70
20 dB Bandwidth (MHz) 700 MHz
Band 12/17
700 MHz
Band13
800 MHz
Band 5
1700/2100 MHz
Band 4
1900 MHz
Band 2
Typical
Maximum
31.8
35.4
32.1
35.6
37.9
39.0
79.9
83.0
81.9
85.1
Power output for single cell
phone (Uplink) dBm
700 MHz
Band 12/17
700 MHz
Band 13
800 MHz
Band 5
1700 MHz
Band 4
1900 MHz
Band 2
23.94 24.19 23.49 24.55 23.61
Power output for single cell
phone (Downlink) dBm
700 MHz
Band 12/17
700 MHz
Band 13
800 MHz
Band 5
2100 MHz
Band 4
1900 MHz
Band 2
11.64 11.92 12.1 11.9 9.5
Power output for multiple
received channels (Uplink) dBm
No. Tones
Maximum Power
Maximum Power
700 MHz
Band 12/17
700 MHz
Band 13
800 MHz
Band 5
1700 MHz
Band 4
1900 MHz
Band 2
2 20.7 19.9 23.4 21.2 19.1
3 17.1 16.3 19.9 17.7 15.5
4 14.6 13.8 17.4 15.2 13.0
5 12.7 11.9 15.4 13.3 11.1
611.1 10.3 13.9 11.7 9.5
Power output for multiple
received channels
(Downlinklink) dBm
Maximum Power
No. Tones
700 MHz
Band 12/17
700 MHz
Band 13
800 MHz
Band 5
2100 MHz
Band 4
1900 MHz
Band 2
2 12.7 13.3 11.8 11.9 12.6
3 9.2 9.8 8.2 8.4 9.1
4 6.7 7.3 5.7 5.9 6.6
5 4.8 5.4 3.8 4.0 4.7
6 3.2 3.8 2.2 2.4 3.1
Noise Figure 5 dB nominal
Isolation > 110 dB
5V/2.5A
Power Requirements
IC Note #1: The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.
Specifications
CELL PHONE SIGNAL BOOSTER
6
CELL PHONE SIGNAL BOOSTER 7
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster
cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will
amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized
frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal
is detected.
If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the
Signal Booser will automatically reduce the gain on that specific band.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations
when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially
where the output signal is re-radiated and can cause interference to adjacent band users. This power
reduction is to be by means of input power or gain reduction and not by an attenuator at the output of
the device.
(SPECIFICATIONS cont.)
Antenna Expansion Kit
Outside Fixed
CELL PHONE SIGNAL BOOSTER
8
50 Ohm Outside Antenna Kits
Mini Mag
75 Ohm Outside Antenna Kits
Kit 314453-5825
50 Ohm Pole Mount Panel Antenna
25’ RG58 Cable
Kit 314411-5825
50 Ohm Wide Band Directional
25’ RG58 Cable
Kit 301111-5850
Yagi Directional Antenna
50’ RG58 Cable
Kit 311129-5840
800 MHz Yagi Directional
40’ RG58 Cable
Kit 311203-5820
Omni-Directional Antenna
20’ RG58 Cable
Kit 311203-40020
Omni-Directional Antenna
20’ LMR400 Cable
Kit 301111-400170
Yagi Directional w/ N-Female
170’ LMR400
Kit 311124-400100
1900 MHz Yagi Directional
100’ LMR400 Cab;e
Kit 311129-400100
800 MHz Yagi Antenna
100’ LMR400 Cable
Kit 314453-40075
50 Ohm Pole Mount Panel Antenna
75’ LMR400 Cable
Kit 311201-0620
Omni Directional w/F-Female
20’ Rg6 Cable
Kit 311129-0660
800 MHz Yagi Directional
60’ RG6 Cable
N-Male to F-Female adapter
Kit 311124-0650
1900 MHz Yagi Directional
50’ RG6 Cable
N-Male to F-Female adapter
Kit 301111-0675
Yagi Directional Antenna
75’ RG6 Cable
N-Male to F-Female adapter
301126 w/ 12.5 RG174 cable- SMA
Kit 311124-5830
1900 MHz Yagi Antenna
30’ RG58 Cable
Kit 314411-40075
50 Ohm Wide Band Directional
75’ LMR400 Cable
Inside Fixed
CELL PHONE SIGNAL BOOSTER 9
(ANTENNA EXPANSION KIT — 50 Ohm Outside Antenna Kits CONT)
Kit 314473-0640
75 Ohm Pole Mount Panel Antenna
40’ RG6 Cable
Kit 314475-0630
50 Ohm Wide Band Directional
30’ RG6 Cable
Kit 301211
Desktop Antenna w/5’ RG174
Kit 303020 w/15’ RG-174
Kit 311141-0620
Yagi Directional Antenna
20’ RG6 Cable
Kit 301121-40010
50 Ohm Dome Antenna
10’ LMR400
Kit 301151-0610
75 Ohm Dome Antenna
10’ RG6 Cable
Kit 311155-0630
75 Ohm Wall Mount Panel Antenna
30’ RG6 Cable
Kit 311135-5820
50 Ohm Wall Mount Panel Antenna
20’ RG58 Cable
Kit 311135-40060
50 Ohm Wall Mount Panel Antenna
60’ LMR400 Cable
Kit 301151-1110
75 Ohm Dome Antenna
10’ RG11 Cable
Kit 311155-1150
75 Ohm Wall Mount Panel Antenna
50’ RG11 Cable
Kit 301111-11140
Yagi Directional Antenna
140’ RG11 Cable
N-Male to F-Female adapter
Kit 311201-1120
Omni Directional W/F-Female
20’ RG11 Cable
Kit 311129-11110
800 MHz Yagi Directional
110’ RG11 Cable
N-Male to F-Female adapter
Kit 311124-1180
1900 MHz Yagi Directional
80’ RG11 Cable
N-MAle to F-Female adapter
Kit 314473-1175
75 Ohm Pole Mount Panel Antenna
75’ RG11 Cable
Kit 314475-1175
75 Ohm Wide Band Directional
75’ RG11 Cable
Kit 311141-1120
75 Ohm Grey Brick Antenna
20’ RG11 Cable
Warnings
Safety
Guidelines
To uphold compliance with network protection standards, all active
cellular devices must maintain at least six feet of separation
distance from Inside Panel and Dome antennas and at least four
feet of separation distance from desktop and eqo Antenna.
Use only the power supply provided in this package. Use of a
non-weBoost product may damage your equipment.
The Signal Booster unit is designed for use in an indoor, tempera-
ture-controlled environment (less than 150 degrees Fahrenheit). It
is not intended for use in attics or similar locations subject to
temperatures in excess of that range.
!
CELL PHONE SIGNAL BOOSTER
12
RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons.
CELL PHONE SIGNAL BOOSTER 13
BEFORE USE, you MUST REGISTER THIS DEVICE with your
wireless provider and have your provider’s consent. Most wireless
providers consent to the use of signal boosters. Some providers
may not consent to the use of this device on their network. If you
are unsure, contact your provider.
You MUST operate this device with approved antennas and
cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested
by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may
be inaccurate for calls served by using this device.
This device may be operated ONLY in a fixed location for
in-building use.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the
authority to operate this equipment.
(SAFETY GUIDELINES cont.)
This is a CONSUMER device.
SOLID GREEN — This indicates that your booster is functioning
properly and there are no issues with installation.
BLINKING ORANGE, THEN SOLID GREEN — This is due to strong cell
signals from a nearby tower (which may not be from your carrier). This
is a built in safety feature that causes a band to reduce its power in
order to prevent harmful interference with a nearby cell tower. This
may or may not aect your coverage area. If you are already experi-
encing the desired signal boost, then no further adjustments are
necessary. If you are not experiencing the desired boost in coverage
area then refer to the Troubleshooting section.
SOLID ORANGE — This indicates one or more of the booster bands
has shut o due to strong signals, which caused your
booster to overload. These strong cell signals are from a nearby
tower (which may not be from your carrier). This is a built in safety
feature that causes a band to shut o in order to prevent harmful
interference with a nearby cell tower. If you are already experiencing
the desired signal boost, then no further adjustments are necessary.
If you are not experiencing the desired boost in coverage area then
refer to the Troubleshooting section.
CELL PHONE SIGNAL BOOSTER
14
Light Patterns
(LIGHT PATTERNS cont.)
BLINKING RED, THEN SOLID GREEN — This indicates that one or
more of the booster bands has shut down due a feedback loop
condition called oscillation. This same condition causes the
screeching sound when a public address system microphone gets
too close to a speaker. This is a built in safety feature that causes
the booster to reduce it’s power to prevent harmful interference
with a nearby cell tower. Refer to the Troubleshooting section.
SOLID RED — This is due to a feedback loop condition called
oscillation. This same condition causes the screeching sound
when a public address system microphone gets too close to a
speaker. This is a built in safety feature that causes a band to shut
o to prevent harmful interference with a nearby cell tower.
Refer to the Troubleshooting section.
CELL PHONE SIGNAL BOOSTER 15
Troubleshooting
Fixing Blinking or Solid
Orange Lights
Fixing Blinking or Solid
Red Issues
1. Unplug the power cable from the booster.
2. Redirect the booster antenna to point in another direction.
Typically, we recommend turning the booster 5-10 degrees at a
time.
3. Plug power cable back in to booster.
4. Monitor the indicator lights on your booster. If, after 5 seconds of
‘power on’, a solid or blinking orange light appears, repeat steps 1
through 4.
5. If the solid or blinking orange light persists, and you are not
experiencing the desired signal boost, more advanced trouble-
shooting may be necessary through weBoost Customer Support
(866.294.1660).
1. Unplug the power cable from the booster.
2. Relocate the booster and antenna further from each other. The
objective is to increase the separation distance between them, so that
they will not create this feedback condition discussed before.
This section is only applicable if the booster is orange or blinking
orange and you are not experiencing the desired signal boost.
This section is only applicable if the booster is orange or blinking
orange and you are not experiencing the desired signal boost.
CELL PHONE SIGNAL BOOSTER
16
CELL PHONE SIGNAL BOOSTER 17
Light O
3. Plug power cable back in to booster.
4. Monitor the indicator lights on your booster. If, after 5 seconds of
‘power on’, a solid or blinking red light appears, repeat steps 1
through 4. Increase the separation distance until the condition is
corrected and/or desired coverage area is achieved. Note: Parallel
separation of the two antennas typically requires a shorter separation
distance than perpendicular separation. If possible, try placing
the antenna directly in front of the location of the booster. A
combination of vertical and horizontal separation distance also
works to prevent oscillation.
5. If you are having any diculties while testing or installing your
booster, contact our weBoost Customer Support team for assistance
(866.294.1660).
If the eqo Signal Booster’s light is o verify power to your surge
protected power strip.
NOTE: The Signal Booster can be reset by disconnecting and
reconnecting the power supply.
NEED HELP? 866.294.1660support.weboost.com
MON - FRI: 6AM to 7PM MST
SAT - SUN: 8AM to 5PM MST
(TROUBLESHOOTING cont.)
After troubleshooting you must initiate a new power cycle by
disconnecting and then reconnecting power to the Booster.
ALWAYS disconnect and reconnect power from the wall adapter, NEVER
from the Booster.
Frequently
Asked
Questions
What hours can I contact customer support?
Why do I need to create distance between the booster and
the antenna?
Customer Support can be reached from Monday through Friday
6:00am to 7:00pm MST, and Saturday and Sunday from 8:00am to
5:00pm MST by calling 866.294.1660, or through our support site
at support.weboost.com
Antennas connected to a booster create spheres of signal. When
these spheres overlap, a condition called oscillation occurs.
Oscillation can be thought of as noise, which causes the booster
to shut down to prevent damage. The best way to keep these
spheres of signal from overlapping is to maximize
separation between the Booster and Antenna. ALWAYS orient the
Booster and Antenna as shown on p. 5.
CELL PHONE SIGNAL BOOSTER 11
Warranty
weBoost Signal Boosters are warranted for two (2) years against defects in
workmanship and/or materials. Warranty cases may be resolved by returning
the product directly to the reseller with a dated proof of purchase.
Signal Boosters may also be returned directly to the manufacturer at the
consumer’s expense, with a dated proof of purchase and a Returned Material
Authorization (RMA) number supplied by weboost. weBoost shall, at its option,
either repair or replace the product.
This warranty does not apply to any Signal Boosters determined by weBoost
to have been subjected to misuse, abuse, neglect, or mishandling that alters
or damages physical or electronic properties.
Failure to use a surge protected AC Power Strip with at least a 1000 Joule
rating will void your warranty.
RMA numbers may be obtained by contacting Customer Support
DISCLAIMER: The information provided by weBoost is believed to be complete and
accurate. However, no responsibility is assumed by weBoost for any business or
personal losses arising from its use, or for any infringements of patents or other rights
of third parties that may result from its use.
2 YEAR WARRANTY
NEED HELP? 866.294.1660support.weboost.com
MON - FRI: 6AM to 7PM MST
SAT - SUN: 8AM to 5PM MST
CELL PHONE SIGNAL BOOSTER
18
Copyright © 2015 weBoost. All rights reserved.
weBoost products covered by U.S. patent(s) and pending application(s)
For patents go to: weboost.com/us/patents
3301 East Deseret Drive, St. George, UT
www.weboost.com | support.weboost.com

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