Wistron NeWeb DFCN4 NFC Module User Manual User Guide

Wistron NeWeb Corporation NFC Module User Guide

User Manual

User GuideDRAFT
© Copyright 2017 HP Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Microsoft, Skype, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.First Edition: January 2017Document Part Number: 913266-001Product noticeThis user guide describes features that are common to most models. Some features may not be available on your computer.Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.To access the latest user guides or manuals for your product, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.Software termsBy installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.For any further information or to request a full refund of the price of the computer, please contact your seller.DRAFT
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).iiiDRAFT
iv Safety warning noticeDRAFT
Table of contents1 Welcome ....................................................................................................................................................... 1Finding information ............................................................................................................................................... 22 Components .................................................................................................................................................. 4Locating hardware ................................................................................................................................................. 4Locating software .................................................................................................................................................. 4Right ....................................................................................................................................................................... 4Left ......................................................................................................................................................................... 5Display .................................................................................................................................................................... 6Top .......................................................................................................................................................................... 7Bottom ................................................................................................................................................................... 8Rear ........................................................................................................................................................................ 9Using NFC to share information (select products only) .................................................................... 10Connecting to an NFC device ........................................................................................... 10Finding NFC apps ............................................................................................................. 10Using the kickstand ........................................................................................................................... 11Removing the rear cover ................................................................................................................... 12Replacing the rear cover ................................................................................................................... 13Keyboard base components (select products only) ............................................................................................ 14TouchPad ........................................................................................................................................... 14Lights ................................................................................................................................................. 15Keys ................................................................................................................................................... 17Using the hot keys ............................................................................................................................. 18Connecting to the keyboard base ..................................................................................................... 20Removing the keyboard base ............................................................................................................ 21Labels ................................................................................................................................................................... 21Installing a micro SIM card (select products only) .............................................................................................. 22Using the microSD card reader ............................................................................................................................ 23Inserting a microSD card ................................................................................................................... 23Removing a microSD card ................................................................................................................. 243 Network connections ................................................................................................................................... 26Connecting to a wireless network ....................................................................................................................... 26Using the wireless controls ............................................................................................................... 26Wireless button ............................................................................................................... 26Operating system controls ............................................................................................. 26vDRAFT
Connecting to a WLAN ....................................................................................................................... 27Using HP Mobile Broadband (select products only) .......................................................................... 27Using HP Mobile Connect Pro (select products only) ........................................................................ 28Using GPS (select products only) ...................................................................................................... 28Using Bluetooth wireless devices (select products only) ................................................................. 28Connecting Bluetooth devices ........................................................................................ 28Connecting to a wired network ............................................................................................................................ 28Connecting to a local area network (LAN) (select products only) .................................................... 294 Screen navigation ........................................................................................................................................ 30Using the TouchPad (select products only) and touch screen gestures ............................................................. 30Tap ..................................................................................................................................................... 30Two-nger pinch zoom ..................................................................................................................... 31Two-nger scroll (TouchPad only) .................................................................................................... 31Two-nger tap (TouchPad only) ........................................................................................................ 31Four-nger tap (TouchPad only) ....................................................................................................... 32Three-nger swipe (TouchPad only) ................................................................................................. 32One-nger slide (touch screen only) ................................................................................................. 32Using an optional keyboard and optional mouse ............................................................................................... 33Using the on-screen keyboard .......................................................................................................... 33Using the pen (select products only) ................................................................................................................... 33Identifying the pen components ....................................................................................................... 34Pairing the pen for use ...................................................................................................................... 34Holding the pen ................................................................................................................................. 34Storing the pen .................................................................................................................................. 345 Entertainment features ............................................................................................................................... 35Using a webcam (select products only) ............................................................................................................... 35Using audio .......................................................................................................................................................... 35Connecting speakers ......................................................................................................................... 35Connecting headphones .................................................................................................................... 35Connecting headsets ......................................................................................................................... 36Using sound settings ......................................................................................................................... 36Using video .......................................................................................................................................................... 36Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 376 Power management ..................................................................................................................................... 38Shutting down (turning o) the computer .......................................................................................................... 38Using HP Fast Charge (select products only) ....................................................................................................... 38Setting power options ......................................................................................................................................... 39viDRAFT
Using power-saving states ................................................................................................................ 39Initiating and exiting Sleep ............................................................................................. 39Enabling and exiting user-initiated Hibernation (select products only) ........................ 39Using the power meter and power settings ................................................................... 40Setting password protection on wakeup ........................................................................ 40Using battery power .......................................................................................................................... 40Finding additional battery information .......................................................................... 41Using HP Battery Check .................................................................................................. 41Displaying the remaining battery charge ....................................................................... 41Maximizing battery discharge time ................................................................................ 41Managing low battery levels ........................................................................................... 42Identifying low battery levels ...................................................................... 42Resolving a low battery level ....................................................................... 42Conserving battery power .............................................................................................. 42Disposing of a battery ..................................................................................................... 42Replacing a battery ......................................................................................................... 43Using external AC power ................................................................................................................... 437 Security ...................................................................................................................................................... 44Protecting the computer ..................................................................................................................................... 44Using passwords .................................................................................................................................................. 45Setting passwords in Windows ......................................................................................................... 45Setting passwords in Computer Setup ............................................................................................. 46Managing a BIOS administrator password ........................................................................................ 46Entering a BIOS administrator password ....................................................................... 47Managing a Computer Setup DriveLock password (select products only) ....................................... 48Setting a DriveLock password ........................................................................................ 48Enabling DriveLock (select products only) ..................................................................... 49Disabling DriveLock (select products only) .................................................................... 49Entering a DriveLock password (select products only) .................................................. 50Changing a DriveLock password (select products only) ................................................. 50Using Computer Setup Automatic DriveLock (select products only) ................................................ 50Entering an Automatic DriveLock password (select products only) .............................. 50Removing Automatic DriveLock protection (select products only) ............................... 51Using antivirus software ...................................................................................................................................... 51Using rewall software ........................................................................................................................................ 51Installing software updates ................................................................................................................................. 52Using HP Client Security (select products only) .................................................................................................. 52Using HP Touchpoint Manager (select products only) ........................................................................................ 52Using an optional security cable (select products only) ..................................................................................... 52Using a ngerprint reader (select products only) ............................................................................................... 53viiDRAFT
Locating the ngerprint reader ......................................................................................................... 538 Maintenance ............................................................................................................................................... 54Improving performance ....................................................................................................................................... 54Using Disk Defragmenter .................................................................................................................. 54Using Disk Cleanup ............................................................................................................................ 54Using HP 3D DriveGuard (select products only) ................................................................................ 54Identifying HP 3D DriveGuard status .............................................................................. 55Updating programs and drivers .......................................................................................................................... 55Cleaning your computer ...................................................................................................................................... 55Cleaning procedures .......................................................................................................................... 55Cleaning the display ........................................................................................................ 56Cleaning the sides or cover ............................................................................................. 56Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 56Traveling with or shipping your computer .......................................................................................................... 569 Backup and recovery .................................................................................................................................... 58Creating recovery media and backups ................................................................................................................ 58Creating HP Recovery media (select products only) ......................................................................... 58Using Windows tools ........................................................................................................................................... 59Restore and recovery ........................................................................................................................................... 60Recovering using HP Recovery Manager ........................................................................................... 60What you need to know before you get started ............................................................. 60Using the HP Recovery partition (select products only) ................................................. 61Using HP Recovery media to recover .............................................................................. 61Changing the computer boot order ................................................................................ 62Removing the HP Recovery partition (select products only) ......................................... 6310 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 64Using Computer Setup ......................................................................................................................................... 64Starting Computer Setup .................................................................................................................. 64Navigating and selecting in Computer Setup ................................................................................... 64Restoring factory settings in Computer Setup ................................................................................. 65Updating the BIOS ............................................................................................................................. 66Determining the BIOS version ......................................................................................... 66Downloading a BIOS update ........................................................................................... 66Changing the boot order using the f9 prompt .................................................................................. 67TPM BIOS settings (select products only) ........................................................................................................... 67Using HP Sure Start (select products only) ......................................................................................................... 68viiiDRAFT
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 69Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 6912 Specications ............................................................................................................................................ 71Input power .......................................................................................................................................................... 71Operating environment ....................................................................................................................................... 7113 Electrostatic Discharge .............................................................................................................................. 7214 Accessibility .............................................................................................................................................. 73Supported assistive technologies ....................................................................................................................... 73Contacting support .............................................................................................................................................. 73Index ............................................................................................................................................................. 74ixDRAFT
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1 WelcomeAfter you set up and register the computer, we recommend the following steps to get the most out of your smart investment:●TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.●Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 26.●Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 51.●Get to know your computer—Learn about your computer features. See Components on page 4 and Screen navigation on page 30 for additional information.●Find installed software—Access a list of the software preinstalled on the computer:Select the Start button, and then select All apps (required on some products).‒ or –Right-click the Start button, and then select Programs and Features.●Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery on page 58.1DRAFT
Finding informationTo locate resources that provide product details, how-to information, and more, use this table.Resource ContentsSetup Instructions ●Overview of computer setup and featuresHP supportFor HP support, go to http://www.hp.com/support.●Online chat with an HP technician●Support telephone numbers●HP service center locationsSafety & Comfort GuideTo access this guide:▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation.‒ or –▲Go to http://www.hp.com/ergo.IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.●Proper workstation setup●Guidelines for posture and work habits that increase your comfort and decrease your risk of injury●Electrical and mechanical safety informationRegulatory, Safety and Environmental NoticesTo access this document:▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation.●Important regulatory notices, including information about proper battery disposal, if needed.Limited Warranty*To access this document:▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation.‒ or –▲Go to http://www.hp.com/go/orderdocuments.●Specic warranty information about this computer2 Chapter 1 WelcomeDRAFT
Resource ContentsIMPORTANT: You must be connected to the Internet to access the latest version of the user guide.*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO Box 161, Kitchener Road Post Oce, Singapore 912006. Include your product name, and your name, phone number, and postal address.Finding information 3DRAFT
2 ComponentsLocating hardwareTo nd out what hardware is installed on your computer:▲Type device manager in the taskbar search box, and then select the Device Manager app.A list displays all the devices installed on your computer.For information about system hardware components and the system BIOS version number, press fn+esc (select products only).Locating softwareTo nd out what software is installed on your computer:▲Select the Start button, and then select All apps.‒ or –Select the Start button.‒ or –Right-click the Start button, and then select Programs and Features.RightComponent Description(1) USB Type-C charging port When the computer is on, connects and charges a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.(2) Battery light When AC power is connected:●White: The battery charge is greater than 90 percent.●Amber: The battery charge is from 0 to 90 percent.●O: The battery is not charging.When AC power is disconnected (battery not charging):4 Chapter 2 ComponentsDRAFT
Component Description●Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.●O: The battery is not charging.(3) micro SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card. If a SIM card was not preinstalled, see Installing a micro SIM card (select products only) on page 22. (4) USB 3.x charging port When the computer is on, connects and charges a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.(5) Audio-out (headphone)/Audio-in (microphone) combo jackConnects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.To access this document:▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation.NOTE: When a device is connected to the jack, the computer speakers are disabled.LeftComponent Description(1) Power button ●When the computer is o, press the button to turn on the computer.●When the computer is on, press the button briey to initiate Sleep.●When the computer is in the Sleep state, press the button briey to exit Sleep.●When the computer is in Hibernation, press the button briey to exit Hibernation.Left 5DRAFT
Component DescriptionCAUTION: Pressing and holding down the power button results in the loss of unsaved information.If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button for at least 5 seconds to turn o the computer.To learn more about your power settings, see your power options.▲Type power options in the taskbar search box, and then select Power Options.‒ or –Right-click the Power meter icon , and then select Power Options.(2) Volume button Increases or decreases speaker volume incrementally while you hold down the button.(3) MicroSD card slot Reads microSD cards that store, manage, share, or access information. For installation instructions, see Using the microSD card reader on page 23.(4) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.(5) Pen loop slots Allow you to connect the optional pen using the pen loop.DisplayComponent Description(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs).6 Chapter 2 ComponentsDRAFT
Component Description(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs).(3) Webcam light On: The webcam is in use.(4) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.To use the webcam:▲Type camera in the taskbar search box, and then select Camera.*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.To access this document:▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation.TopComponent Description(1) Speakers (2) Produce sound.(2) Smart card reader Supports optional Smart cards.(3) Internal microphones (2)Record sound.Top 7DRAFT
BottomComponent Description(1) Alignment post connectors (2) Align and attach the optional keyboard.(2) Expansion slot Allows you to connect accessories such as a keyboard or power supply using the POGO pin connector.8 Chapter 2 ComponentsDRAFT
RearComponent Description(1) Camera ash Provides a camera ash. You can control the ash using the Windows Metro Camera app.(2) Webcam (rear) Records video and captures photographs. Some products allow you to video conference and chat online using streaming video.(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password logon.(4) NFC tapping area and antenna (select products only)* Send and receive wireless signals to communicate and transfer information to and from NFC-compatible devices. To use, tap the NFC tapping area with an NFC-compatible device. For more information, see Using NFC to share information (select products only) on page 10.(5) Kickstand Provides stability and the best viewing angle.*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antenna free from obstructions.For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.To access this document:▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.Rear 9DRAFT
Component Description‒ or –▲Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation.Using NFC to share information (select products only)If your computer supports NFC (Near-Field Communication), your computer can communicate with other devices that support NFC. With NFC and supported apps, a coworker can tap a device to your computer to share work products, or a customer can tap a device to your computer to pay you. NFC can also be used for security purposes. See Rear on page 9 to locate the NFC tapping area.NOTE: Not all applications support NFC. Connecting to an NFC device1. Conrm the NFC function is enabled.a. Type wireless in the taskbar search box, and then select Turn wireless devices on or o.b.Conrm that the selection for NFC is On.2.Tap the NFC tapping area with an NFC-compatible device.3.After the Add a device? prompt displays, follow the on-screen instructions to connect.Finding NFC appsIMPORTANT: You must be connected to the Internet to access the Windows Store.To view and download an NFC app:1.Select the Start button, and then select the Store app.‒ or –Select the Store icon next to the taskbar search box.2.Enter NFC in the search box.3.Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps list.10 Chapter 2 ComponentsDRAFT
Using the kickstandTo change the angle for the display, follow these steps:1. Hold the computer with top edge up (the speakers are on top).2. Slide the kickstand away from the computer and position the kickstand at the desired angle.To close the kickstand, push the kickstand against the bottom of the computer until it is ush with the bottom.Rear 11DRAFT
Removing the rear cover1. Turn the computer upside down on a at surface, with the rear webcam facing you.NOTE: The rear cover is secured by clips (1) around the outer edge and across the middle of the cover.2. Lift the kickstand (2).3. Place a thin tool at the bottom corner (3) to release the rear cover from the computer.4. Lift the bottom edge (4) to release the clips securing the rear cover to the computer. Continue to lift the rear cover until all of the clips are released.5. Slide the rear cover (5) forward to remove it from the computer.12 Chapter 2 ComponentsDRAFT
Replacing the rear cover1. Turn the computer upside down on a at surface, with the rear webcam facing you.NOTE: The rear cover is secured by clips (1) around the outer edge and across the middle of the cover.2. Lift the kickstand (2).3. Slide the rear cover (3) under the kickstand and over the back of the computer, and then press down on the top edge to reattach the clips.4. Press down on the clip area of the bottom edge (4), left and right sides (5), and middle (6) to reattach the rear cover to the computer.Rear 13DRAFT
Keyboard base components (select products only)Your computer supports an optional keyboard. This section provides information about the common features of the supported keyboards.NOTE: Keyboard appearance and features might vary. For additional details about using the keyboard, refer to the instructions included with the keyboard.TouchPadComponent Description(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.(2) Left TouchPad button Functions like the left button on an external mouse.(3) Right TouchPad button Functions like the right button on an external mouse.14 Chapter 2 ComponentsDRAFT
LightsComponent Description(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.(2) Privacy key light (select products only) On: Privacy zone is on, which helps prevent side-angle viewing from onlookers.(3) Mute light ●Amber: Computer sound is o.●O: Computer sound is on.(4) Microphone mute light ●Amber: microphone sound is o.●O: microphone sound is on.(5) Num lk light On: Num lock is on.(6) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.NOTE: On some models, the wireless light is amber when all wireless devices are o.(7) Sharing screen light On: Sharing is on.(8) Call answer light ●Blinking: The phone app has an incoming call.●On: The phone app has an active call.NOTE: The Microsoft Phone app must be installed.(9) Call end light ●Blinking: The phone app has an incoming call.●On: The phone app has an active call.Keyboard base components (select products only) 15DRAFT
Component DescriptionNOTE: The Microsoft Phone app must be installed.(10) Fn lock light ●On: The fn key is on, which switches the hot keys on. For more information about the hot keys, see Using the hot keys on page 18.16 Chapter 2 ComponentsDRAFT
KeysComponent Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other key.See Using the hot keys on page 18.(3) Windows key Opens the Start menu.NOTE: Pressing the Windows key again will close the Start menu.(4) Function keys Execute frequently used system functions when pressed in combination with the fn key.See Using the hot keys on page 18.(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add, subtract, and perform other numeric tasks. When fn + num lk is on, the keypad can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.NOTE: If the keypad function is active when the computer is turned o, that function is reinstated when the computer is turned back on.Keyboard base components (select products only) 17DRAFT
Using the hot keysTo use a hot key:▲Press the fn key, and then press one of the keys listed in the following table.Press fn+function key DescriptionSwitches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the hot key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.Helps prevent side-angle viewing from onlookers. If needed, increase or decrease brightness for well-lit or darker environments. Press the hot key again to turn o the privacy screen.NOTE: To quickly turn on the highest privacy setting, press fn+p.Decreases the screen brightness incrementally as long as you hold down the key.Increases the screen brightness incrementally as long as you hold down the key.Mutes or restores speaker sound.Decreases speaker volume incrementally while you hold down the key.Increases speaker volume incrementally while you hold down the key.Mutes the microphone.Turns the keyboard backlight o or on.NOTE: To conserve battery power, turn o this feature.num lk key Turns the embedded numeric keypad on and o.Turns the wireless feature on or o.NOTE: A wireless network must be set up before a wireless connection is possible.Provides quick access to Skype® for Business Calendar.Turn the sharing function on or o.18 Chapter 2 ComponentsDRAFT
Press fn+function key Description●Answers a call.●Starts a call during a 1–on–1 chat.●Places a call on hold.NOTE: The Microsoft Phone app must be installed.●Ends a call.●Declines incoming calls.●Ends HP Share Screen.NOTE: The Microsoft Phone app must be installed.RBreaks an operation.CTurns on scroll lock.STakes a screen shot.Keyboard base components (select products only) 19DRAFT
Connecting to the keyboard baseTo connect to the keyboard base, follow these steps:1. Insert the computer alignment post connectors (1) into the keyboard base POGO pin docking connector.2. Position the kickstand (2) at the desired angle.NOTE: If you close the kickstand, you can leave the keyboard attached and position the keyboard behind the computer. The keyboard keys and TouchPad are locked to prevent you from accidently typing while the keyboard is in this position.20 Chapter 2 ComponentsDRAFT
Removing the keyboard baseTo remove the keyboard base, pull the keyboard away from the computer.LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.Labels 21DRAFT
Component (1) Serial number(2) Product number(3) Warranty period(4) Model number (select products only)Component (1) Model name (select products only) (2) Product number (3) Serial number (4) Warranty period ●Regulatory label(s)—Provide(s) regulatory information about the computer.●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.Installing a micro SIM card (select products only)CAUTION: To prevent damage to a SIM card or the computer, do not change the size of a SIM card by cutting or sanding the card.1. Insert a small straightened paper clip (1) into the card tray access hole.2. Press in gently only until the card tray is ejected.3. Remove the tray (2) from the computer and insert the card (3).4. Replace the tray (4) in the computer.22 Chapter 2 ComponentsDRAFT
5. Press in gently on the tray until it is rmly seated.To set your mobile network, refer to the documentation from your mobile provider.To remove the SIM card, reverse the steps.Using the microSD card readerOptional microSD cards provide secure data storage and convenient data sharing. These cards are often used with digital media-equipped cameras and PDAs as well as with other computers.Inserting a microSD cardCAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a microSD card.Using the microSD card reader 23DRAFT
1. Insert a small straightened paper clip (1) into the card tray access hole.2. Press in gently only until the card tray is ejected.3. Remove the tray (2) from the computer and insert the card (3).4. Replace the tray (4) in the computer.5. Press in gently on the tray until it is rmly seated.You will hear a sound when the device has been detected, and a menu of options may be displayed.Removing a microSD cardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the microSD card.1. Save your information and close all programs associated with the microSD card.24 Chapter 2 ComponentsDRAFT
2. Select the safely remove hardware icon in the notication area, at the far right of the taskbar. Then follow the on-screen instructions.3. Insert a small straightened paper clip (1) into the card tray access hole.4. Press in gently only until the card tray is ejected.5. Remove the tray (2) from the computer and remove the card (3).6. Replace the tray (4) in the computer.7. Press in gently on the tray until it is rmly seated.Using the microSD card reader 25DRAFT
3 Network connectionsYour computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.Connecting to a wireless networkYour computer may be equipped with one or more of the following wireless devices:●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate oces, your home, and public places such as airports, restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.●HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, eectively providing coverage across entire states, regions, or even countries.●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.Using the wireless controlsYou can control the wireless devices in your computer using one or more of these features:●Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless button)●Operating system controlsWireless button The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.Operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.To use operating system controls:1. Type control panel in the taskbar search box, and then select Control Panel.2. Select Network and Internet, and then select Network and Sharing Center.26 Chapter 3 Network connectionsDRAFT
Connecting to a WLANNOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.To connect to a WLAN, follow these steps:1. Be sure that the WLAN device is on.2. Select the network status icon in the taskbar, and then connect to one of the available networks.If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection.3. Follow the on-screen instructions to complete the connection.After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection.NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.Using HP Mobile Broadband (select products only)Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots.NOTE: If your computer includes HP Mobile Connect, the instructions in this section do not apply. See Using HP Mobile Connect Pro (select products only) on page 28.You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.– or –You can nd the number following these steps:1. From the taskbar, select the network status icon.2. Select View Connection Settings.3. Under the Mobile broadband section, select the network status icon.Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identication number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.Connecting to a wireless network 27DRAFT
For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.Using HP Mobile Connect Pro (select products only)HP Mobile Connect Pro is a prepaid, mobile broadband service that provides a cost-eective, secure, simple, and exible mobile broadband connection for your computer. To use HP Mobile Connect Pro, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and where it is available, go to http://www.hp.com/go/mobileconnect.Using GPS (select products only)Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.To enable GPS, make sure location is enabled under the Windows privacy setting.1. Type location in the taskbar search box, and then select Location privacy settings.2. Follow the on-screen instructions for using location settings.Using Bluetooth wireless devices (select products only)A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:●Computers (desktop, notebook)●Phones (cellular, cordless, smartphone)●Imaging devices (printer, camera)●Audio devices (headset, speakers)●Mouse●External keyboardConnecting Bluetooth devicesBefore you can use a Bluetooth device, you must establish a Bluetooth connection.1.Type bluetooth in the taskbar search box, and then select Bluetooth settings.2. Turn on Bluetooth, if it is not already turned on.3.Select your device from the list, and then follow the on-screen instructions.NOTE: If the device requires verication, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device.NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices may have additional requirements; refer to the documentation provided with the device.Connecting to a wired networkSelect products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately.28 Chapter 3 Network connectionsDRAFT
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.Connecting to a local area network (LAN) (select products only)Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your oce.Connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion port, if there is no RJ-45 port on the computer.To connect the network cable, follow these steps:1. Plug the network cable into the network jack (1) on the computer.2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.Connecting to a wired network 29DRAFT
4 Screen navigationYou can navigate the computer screen in the following ways:●Use touch gestures directly on the computer screen●Use touch gestures on the TouchPad on the optional keyboard (purchased separately)●Use an optional keyboard and optional mouse (purchased separately)●Use an on-screen keyboard●Use the optional pen (purchased separately)Using the TouchPad (select products only) and touch screen gesturesThe TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen, touch the screen directly using gestures described in this chapter.You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen.TapUse the tap/double-tap gesture to select or open an item on the screen.●Point to an item on the screen, and then tap one nger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it.30 Chapter 4 Screen navigationDRAFT
Two-nger pinch zoomUse the two-nger pinch zoom to zoom out or in on images or text.●Zoom out by placing two ngers apart on the TouchPad zone or touch screen and then moving your ngers together.●Zoom in by placing two ngers together on the TouchPad zone or touch screen and then moving your ngers apart.Two-nger scroll (TouchPad only)Use the two-nger scroll to move up, down, or sideways on a page or image.●Place two ngers slightly apart on the TouchPad zone and then drag them up, down, left, or right.Two-nger tap (TouchPad only)Use the two-nger tap to open the menu for an object on the screen.NOTE: The two-nger tap performs the same function as right-clicking with the mouse.●Tap two ngers on the TouchPad zone to open the options menu for the selected object.Using the TouchPad (select products only) and touch screen gestures 31DRAFT
Four-nger tap (TouchPad only)Use the four-nger tap to open the action center.●Tap four ngers on the Touchpad to open the action center and view current settings and notications.Three-nger swipe (TouchPad only)Use the three-nger swipe to view open windows and to switch between open windows and the desktop.●Swipe 3 ngers away from you to see all open windows.●Swipe 3 ngers toward you to show the desktop.●Swipe 3 ngers left or right to switch between open windows.One-nger slide (touch screen only)Use the one-nger slide to pan or scroll through lists and pages, or to move an object.●To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.●To move an object, press and hold your nger on an object, and then drag your nger to move the object.32 Chapter 4 Screen navigationDRAFT
Using an optional keyboard and optional mouseA keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and key combinations to perform specic functions.NOTE: Depending on the country or region, your keyboard may have dierent keys and keyboard functions than those discussed in this section.Using the on-screen keyboardThe computer has an on-screen keyboard that is displayed when you are in tablet mode.1. To display the on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the taskbar.2. Begin typing.To access settings for the on-screen keyboard, type control panel in the taskbar search box, select Control Panel, select Devices and Printers, and then select Typing.NOTE: Hot keys do not display or function on the on-screen keyboard.NOTE: Suggested words may be displayed at the top of the on-screen keyboard. Tap a word to select it.Using the pen (select products only)An active pen may be included or available for purchase separately. You can use the pen directly on the screen. For details about using the pen, refer to the instructions included with the pen.You can write with the pen in pen-specic programs, in all Microsoft® Oce programs, and in many other Windows programs and utilities. The information you write on the screen with the pen can be led, searched, and shared among the programs.Using an optional keyboard and optional mouse 33DRAFT
Identifying the pen componentsComponent Description(1) Pen tip The pen interacts with the computer whenever the tip of the pen is pressed against the screen.(2) Pen button The functions vary. To view or edit the conguration of these buttons, use the pen app on your computer.(3) Bluetooth light Blue: The pen is in pairing modeAlternating red and blue: The pen is pairing with the computer.Flashing blue: The pen has successfully paired.(4) Pairing button Press and hold the button for 6 seconds to enable Bluetooth pairing.Pairing the pen for use1. Ready the pen for Bluetooth pairing by pressing and holding the pairing button for 6 seconds. When the pen is ready to be paired, the Bluetooth light turns blue.2. From the computer, type bluetooth in the taskbar search box, and then select Bluetooth settings.3. Select Devices, select Connected devices, and then follow the on-screen instructions.Holding the penHold the pen as if you were writing with a standard pen or pencil.Storing the penTo store the pen when you are not using it, use the pen loop to attach it to the computer.34 Chapter 4 Screen navigationDRAFT
5 Entertainment featuresUse your HP computer for business or pleasure to meet with others via the webcam, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 4 to locate the audio, video and camera features on your computer.Using a webcam (select products only)Your computer has a webcam (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video.▲To access the camera, type camera in the taskbar search box, and then select Camera from the list of applications.Using audioYou can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers.Connecting speakersYou can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station.To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting.Connecting headphonesWARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.To access this document:▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.– or –▲Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation.You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.To connect wireless headphones to your computer, follow the device manufacturer's instructions.Using a webcam (select products only) 35DRAFT
Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.To access this document:1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.2. Select My PC, select the Specications tab, and then select User Guides.Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.To connect wireless headsets to your computer, follow the device manufacturer's instructions.Using sound settingsUse sound settings to adjust system volume, change system sounds, or manage audio devices.To view or change sound settings:▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound.– or –Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound.Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specic to your audio system.Use the audio control panel to view and control audio settings.▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specic to your system.– or –Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specic to your system.Using videoYour computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions.For information on using your video features, refer to HP Support Assistant.36 Chapter 5 Entertainment featuresDRAFT
Discovering and connecting to Miracast-compatible wireless displays (select products only)NOTE: To learn what type of display you have (Miracast-compatible), refer to the documentation that came with your TV or secondary display.To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below.To open Miracast:▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.Using video 37DRAFT
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls.Shutting down (turning o) the computerCAUTION: Unsaved information is lost when the computer shuts down.The shutdown command closes all open programs, including the operating system, and then turns o the display and computer.Shut down the computer under any of the following conditions:●When you need to access components inside the computer●When you are connecting an external hardware device that does not connect to a Universal Serial Bus (USB) port●When the computer will be unused and disconnected from external power for an extended periodAlthough you can turn o the computer with the power button, the recommended procedure is to use the Windows shutdown command:NOTE: If the computer is in the Sleep state or in Hibernation (select products only), you must rst exit Sleep or Hibernation before shutdown is possible by briey pressing the power button.1. Save your work and close all open programs.2. Select the Start button, select the Power icon, and then select Shut down.If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the following emergency procedures in the sequence provided:●Press ctrl+alt+delete. Select the Power icon, and then select Shut Down.●Press and hold the power button for at least 5 seconds.●Disconnect the computer from external power.●Press and hold the power button for at least 15 seconds.Using HP Fast Charge (select products only)The HP Fast Charge feature allows you to quickly charge your computer battery. Depending on your computer model and AC adapter, Fast Charge operates in one of the following ways:●When the battery charge remaining is between zero and 50%, the battery will charge to 50% of full capacity in no more than 30 minutes.●When the battery charge remaining is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes.To use HP Fast Charge, shut down your computer and then connect the AC adapter to your computer and to external power.38 Chapter 6 Power managementDRAFT
Setting power optionsCAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer.Using power-saving statesSleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state.Initiating and exiting SleepWith the computer on, you can initiate Sleep in any of the following ways:●Briey press the power button.●Select the Start button, select the Power icon, and then select Sleep.To exit Sleep, briey press the power button.When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working.NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before the computer will return to the screen.Enabling and exiting user-initiated Hibernation (select products only)You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options:1. Type power options in the taskbar search box, and then select Power Options.‒ or –Right-click the Power meter icon , and then select Power Options.2. In the left pane, select Choose what the power buttons do.3. Select Change Settings that are currently unavailable, and then, in the When I press the power button or When I press the sleep button area, select Hibernate.– or –Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.4.Select Save changes.To exit Hibernation, briey press the power button. The power lights turn on and your work returns to the screen where you stopped working.Setting power options 39DRAFT
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.Using the power meter and power settingsThe power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge.●To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the power meter icon .●To use Power Options, right-click the power meter icon , and then select an item from the list. You can also type power options in the task bar search box, and then select Power Options.Dierent power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level.Setting password protection on wakeupAfter you have set a password for the computer, you can set the computer to prompt for a password when the computer exits Sleep or Hibernation.To set a password:1. Type power options in the taskbar search box, and then select Power Options.‒ or –Right-click the Power meter icon , and then select Power Options.2. Select Start, select Settings, select Accounts, select Sign-in Options, select Password, select Add, and then follow the on-screen instructions to set a password.3.Close Power Options.To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:1.Type power options in the taskbar search box, and then select Power Options.‒ or –Right-click the Power meter icon , and then select Power Options.2. Select Start, select Settings, select Accounts, select Sign-in Options.3.Under Require sign-in, If you’ve been away, when should Windows require you to sign in again?, select When PC wakes from sleep.4.Select Save changes.Using battery powerThe computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is 40 Chapter 6 Power managementDRAFT
plugged into AC power charges the battery and also protects your work in case of a power outage. If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life. Select computer products can switch between graphic modes to increase battery life.Finding additional battery informationTo access battery information:1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Select the question mark icon in the taskbar.2.Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.HP Support Assistant provides the following tools and information about the battery.●HP Battery Check tool to test battery performance●Information on calibration, power management, and proper care and storage to maximize battery life●Information on battery types, specications, life cycles, and capacityUsing HP Battery CheckTo monitor the status of your battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app. If HP Battery Check indicates that your battery should be replaced, contact support.To run HP Battery Check:1.Connect the AC adapter to the computer.NOTE: The computer must be connected to external power for Battery Check to work properly.2.Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Select the question mark icon in the taskbar.3.Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.Displaying the remaining battery charge▲Move the pointer over the Power meter icon .Maximizing battery discharge timeBattery discharge time varies depending on features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades.Setting power options 41DRAFT
Tips for maximizing battery discharge time:●Lower the brightness on the display.●Select the Power saver setting in Power Options.Managing low battery levelsThe information in this section describes the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not aect lights.Type power options in the taskbar search box, and then select Power Options.Identifying low battery levelsWhen a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:●The battery light (select products only) indicates a low or critical battery level.– or –●The Power meter icon shows a low or critical battery notication.If the computer is on or in the Sleep state, the computer remains briey in the Sleep state and then shuts down and loses any unsaved information.Resolving a low battery levelResolving a low battery level when external power is available▲Connect one of the following devices:●AC adapter●Optional docking or expansion device●Optional power adapter purchased as an accessory from HPResolving a low battery level when no power source is availableTo resolve a low battery level when no power source is available, save your work and shut down the computer.Conserving battery power●Select the Power saver setting in Power Options.●Turn o wireless and LAN connections and exit modem applications when you are not using them.●Disconnect unused external devices that are not plugged into an external power source.●Stop, disable, or remove any external memory cards that you are not using.●Decrease screen brightness.●Before you leave your work, initiate Sleep, or shut down the computer.Disposing of a batteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.42 Chapter 6 Power managementDRAFT
Replacing a batteryThe battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.Using external AC powerWARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the computer box.External AC power is supplied through an approved AC adapter or an optional docking or expansion device.Connect the computer to external AC power under any of the following conditions:●When charging or calibrating a battery●When installing or modifying system software●When writing information to a CD, a DVD, or a BD (select products only)●When running Disk Defragmenter●When performing a backup or recoveryWhen you connect the computer to external AC power, the following events occur:●The battery begins to charge.●If the computer is turned on, the power meter icon in taskbar changes appearance.When you disconnect external AC power, the following events occur:●The computer switches to battery power.●The display brightness is automatically decreased to save battery life.Setting power options 43DRAFT
7 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.NOTE: Before you send your computer for service, back up and delete condential les, and remove all password settings.NOTE: Some features listed in this chapter may not be available on your computer.NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com.Computer risk Security featureUnauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered ngerprints, or other authentication credentialUnauthorized access to Computer Setup (BIOS) BIOS Administrator password in Computer Setup*Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapterBoot options feature in Computer Setup*Unauthorized access to a Windows user account Windows user passwordUnauthorized access to data ●HP Drive Encryption software●Windows DefenderUnauthorized access to Computer Setup settings and other system identication informationBIOS Administrator password in Computer Setup*Unauthorized removal of the computer Security cable slot (used with an optional security cable on select products only)*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.NOTE: On tablets without keyboards, you can use the touch screen.44 Chapter 7 SecurityDRAFT
Using passwordsA password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in Computer Setup, which is preinstalled on the computer.●BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.●Windows passwords are set only in the Windows operating system.●If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.You can use the same password for a Computer Setup feature and for a Windows security feature. You can also use the same password for more than one Computer Setup feature.Use the following tips for creating and saving passwords:●When creating passwords, follow requirements set by the program.●Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website.●Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered.●Do not store passwords in a le on the computer.The following tables list commonly used Windows and BIOS administrator passwords and describe their functions.Setting passwords in WindowsPassword FunctionAdministrator password* Protects access to a Windows administrator-level account.NOTE: Setting the Windows administrator password does not set the BIOS Administrator password.User password* Protects access to a Windows user account.*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app.Using passwords 45DRAFT
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled.DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection.NOTE: For select products, a BIOS administrator password must be set before you can set a DriveLock password.DriveLock user password* Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.NOTE: For select products, a BIOS administrator password must be set before you can set a DriveLock password.*For details about each of these passwords, see the following topics.Managing a BIOS administrator passwordTo set, change, or delete this password, follow these steps:Setting a new BIOS administrator password1. Start Computer Setup.●Computers or tablets with keyboards:▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.●Tablets without keyboards:▲Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.2. Select Security, select Create BIOS Administrator password or Set Up BIOS Administrator Password (select products only), and then press enter.3. When prompted, type a password.4. When prompted, type the new password again to conrm.5. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Your changes go into eect when the computer restarts.Changing a BIOS administrator password1. Start Computer Setup.●Computers or tablets with keyboards:46 Chapter 7 SecurityDRAFT
▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.●Tablets without keyboards:▲Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.2. Select Security, select Change BIOS Administrator Password or Change Password (select products only), and then press enter.3. When prompted, type your current password.4. When prompted, type your new password.5. When prompted, type your new password again to conrm.6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Your changes go into eect when the computer restarts.Deleting a BIOS administrator password1. Start Computer Setup.●Computers or tablets with keyboards:▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.●Tablets without keyboards:▲Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.2. Select Security, select Change BIOS Administrator Password or Change Password (select products only), and then press enter.3. When prompted, type your current password.4. When prompted for the new password, leave the eld empty, and then press enter.5. When prompted to type your new password again, leave the eld empty, and then press enter.6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Your changes go into eect when the computer restarts.Entering a BIOS administrator passwordAt the BIOS Administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.Using passwords 47DRAFT
Managing a Computer Setup DriveLock password (select products only)CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords.To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection:●After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password.●The owner of the user password should be the day-to-day user of the protected hard drive. The owner of the master password may be either a system administrator or the day-to-day user.●The user password and the master password can be identical.●You can delete a user password or master password only by removing DriveLock protection from the drive.NOTE: For select products, a BIOS administrator password must be set before you can access the DriveLock features.Setting a DriveLock passwordTo set a DriveLock password in Computer Setup, follow these steps:1. Start Computer Setup.●Computers or tablets with keyboards:1. Turn o the computer.2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.●Tablets without keyboards:1. Turn o the tablet.2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.2. Select Security, make the selection for Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter.NOTE: For select products, you may be required to set a DriveLock password and enter the BIOS administrator password.3. Select the hard drive you want to protect, and then press enter.4. Select Set DriveLock Master Password or Set DriveLock Password (select products only), and then press enter.5. Carefully read the warning.6. Follow the on-screen instructions to set a DriveLock password.7. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.48 Chapter 7 SecurityDRAFT
Enabling DriveLock (select products only)For select products, you may need to follow these instructions to enable DriveLock.1. Start Computer Setup.●Computers or tablets with keyboards:1. Turn o the computer.2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.●Tablets without keyboards:1. Turn o the tablet.2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.2. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter.NOTE: For select products, you may be required to enter the BIOS Administrator password and select Set DriveLock Password.3. Select the hard drive you want to protect, and then press enter.4. Follow the on-screen instructions to make the selections to enable DriveLock and to enter passwords when prompted.NOTE: For select products, you may be prompted to type DriveLock. The eld is case sensitive.5.To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.Disabling DriveLock (select products only)1.Start Computer Setup.●Computers or tablets with keyboards:1. Turn o the computer.2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.●Tablets without keyboards:1. Turn o the tablet.2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.2. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter.NOTE: For select products, you may be required to enter the BIOS Administrator password and select Set DriveLock Password.3.Select the hard drive you want to manage, and then press enter.4. Follow the on-screen instructions to disable DriveLock.5.To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.Using passwords 49DRAFT
Entering a DriveLock password (select products only)Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.After three incorrect attempts to enter the password, you must shut down the computer and try again.Changing a DriveLock password (select products only)To change a DriveLock password in Computer Setup, follow these steps:1. Turn o the computer.2. Press the power button.3. At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter, and then press or tap f10 to enter Computer Setup.4. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter.NOTE: For select products, you may be required to enter the BIOS Administrator password and select Set DriveLock Password.5. Select the hard drive you want to manage, and then press enter.6. Make the selection to change the password, and then follow the on-screen prompts to enter passwords.NOTE: The Change DriveLock Master Password option is visible only if the master password was provided at the DriveLock Password prompt in step 3.7. To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen instructions.Using Computer Setup Automatic DriveLock (select products only)In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive.NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.Entering an Automatic DriveLock password (select products only)To enable an Automatic DriveLock password in Computer Setup, follow these steps:1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.2. Press f10 to enter Computer Setup.3. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter.4. Enter the BIOS Administrator password, and then press enter.5. Select an internal hard drive, and then press enter.50 Chapter 7 SecurityDRAFT
6. Read the warning. To continue, select YES.7. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Removing Automatic DriveLock protection (select products only)To remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.2. Press f10 to enter Computer Setup.3. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter.4. Enter the BIOS Administrator password, and then press enter.5. Select an internal hard drive, and then press enter.6. Select Disable protection.7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Using antivirus softwareWhen you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally.Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer.For more information about computer viruses, access the HP Support Assistant.Using rewall softwareFirewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software.There are two types of rewalls to consider:●Host-based rewalls—Software that protects only the computer it is installed on.●Network-based rewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.Using antivirus software 51DRAFT
When a rewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-dened security criteria. Any data that does not meet those criteria is blocked.Your computer or networking equipment may already have a rewall installed. If not, rewall software solutions are available.NOTE: Under some circumstances a rewall can block access to Internet games, interfere with printer or le sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the rewall, perform the task that you want to perform, and then reenable the rewall. To permanently resolve the problem, recongure the rewall.Installing software updatesHP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert.You can install these updates automatically.To view or change the settings:1. Select the Start button, select Settings, and then select Update & Security.2. Select Windows Update, and then follow the on-screen instructions.3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions.Using HP Client Security (select products only)HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help.Using HP Touchpoint Manager (select products only)HP Touchpoint Manager is a cloud-based IT solution that enables businesses to eectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables customers to reduce time spent solving end-user device and security issues. Customers can quickly download and install the software, which is highly cost eective relative to traditional in-house solutions. For more information, see http://www.hptouchpointmanager.com.Using an optional security cable (select products only)A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions.52 Chapter 7 SecurityDRAFT
Using a ngerprint reader (select products only)Integrated ngerprint readers are available on select products. In order to use the ngerprint reader, you must enroll your ngerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help.After you enroll your ngerprints in Credential Manager, you can use HP Client Security's Password Manager to store and ll in your user names and passwords in supported websites and applications.Locating the ngerprint readerThe ngerprint reader is a small metallic sensor that is located in one of the following areas of your computer:●Near the bottom of the TouchPad●On the right side of the keyboard●On the upper-right side of the display●On the left side of the displayDepending on your product, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your nger perpendicular to the metallic sensor.Using a ngerprint reader (select products only) 53DRAFT
8 MaintenanceIt is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.Improving performanceYou can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.Using Disk DefragmenterHP recommends using Disk Defragmenter to defragment your hard drive at least once a month.NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.To run Disk Defragmenter:1. Connect the computer to AC power.2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.3.Follow the on-screen instructions.For additional information, access the Disk Defragmenter software Help.Using Disk CleanupUse Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space and help the computer run more eciently.To run Disk Cleanup:1.Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary les or Uninstall apps to free up disk space.2. Follow the on-screen instructions.Using HP 3D DriveGuard (select products only)HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:●You drop the computer.●You move the computer with the display closed while the computer is running on battery power.A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.54 Chapter 8 MaintenanceDRAFT
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives.For more information, see the HP 3D DriveGuard software Help.Identifying HP 3D DriveGuard statusThe hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notication area, at the far right of the taskbar.Updating programs and driversHP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notications when updates become available.If you would like to update your programs and drivers, follow these instructions:1. Type support in the taskbar search box, and then select the HP Support Assistant app.- or -Click the question mark icon in the taskbar.2.Select My PC, select the Updates tab, and then select Check for updates and messages.3. Follow the on-screen instructions.Cleaning your computerUse the following products to safely clean your computer:●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands)●Alcohol-free glass-cleaning uid●Solution of water and mild soap●Dry microber cleaning cloth or a chamois (static-free cloth without oil)●Static-free cloth wipesCAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.Cleaning proceduresFollow the procedures in this section to safely clean your computer.Updating programs and drivers 55DRAFT
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on.1. Turn o the computer.2. Disconnect AC power.3. Disconnect all powered external devices.CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.Cleaning the displayGently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer.Cleaning the sides or coverTo clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe.NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.Cleaning the TouchPad, keyboard, or mouse (select products only)WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.●To clean the TouchPad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.Traveling with or shipping your computerIf you have to travel with or ship your computer, follow these tips to keep your equipment safe.●Prepare the computer for traveling or shipping:—Back up your information to an external drive.—Remove all discs and all external media cards, such as memory cards.—Turn o and then disconnect all external devices.—Shut down the computer.●Take along a backup of your information. Keep the backup separate from the computer.●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage.CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.56 Chapter 8 MaintenanceDRAFT
●If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when you are allowed to use your computer. In-ight computer use is at the discretion of the airline.●If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”●The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.●If you are traveling internationally, follow these suggestions:—Check the computer-related customs regulations for each country or region on your itinerary.—Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug congurations vary.WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.Traveling with or shipping your computer 57DRAFT
9 Backup and recoveryThis chapter provides information about the following processes. The information in the chapter is standard procedure for most products.●Creating recovery media and backups●Restoring and recovering your systemFor additional information, refer to the HP support assistant app.▲Type support in the taskbar search box, and then select the HP Support Assistant app.‒ or –Click the question mark icon in the taskbar.IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process.Creating recovery media and backupsThe following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 58. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 59.●Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 60.NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.Creating HP Recovery media (select products only)If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.58 Chapter 9 Backup and recoveryDRAFT
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 59.●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.—Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.—HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.—To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB ash drive. —If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.—Be sure that the computer is connected to AC power before you begin creating the recovery media.—The creation process can take an hour or more. Do not interrupt the creation process.—If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.To create HP Recovery media:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.1. Type recovery in the taskbar search box, and then select HP Recovery Manager.2.Select Create recovery media, and then follow the on-screen instructions.If you ever need to recover the system, see Recovering using HP Recovery Manager on page 60.Using Windows toolsYou can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.For more information and steps, see the Get started app.▲Select the Start button, and then select the Get started app.Using Windows tools 59DRAFT
Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IMPORTANT: Not all methods are available on all products.●Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.▲Select the Start button, and then select the Get started app.●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.●If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 60. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58.●On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 60.●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager oers the Remove Recovery Partition option.For more information, see Removing the HP Recovery partition (select products only) on page 63.Recovering using HP Recovery ManagerHP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58.What you need to know before you get started●HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.●HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58.●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58.●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP 60 Chapter 9 Backup and recoveryDRAFT
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain.Using HP Recovery media, you can choose from one of the following recovery options:NOTE: Only the options available for your computer display when you start the recovery process.●System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.●Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.The HP Recovery partition (select products only) allows System Recovery only.Using the HP Recovery partition (select products only)The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.To start HP Recovery Manager from the HP Recovery partition:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment.- or-For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.For tablets without keyboards:Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.- or -Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.- or -Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.2. Select Troubleshoot from the boot options menu.3. Select Recovery Manager, and then follow the on-screen instructions.Using HP Recovery media to recoverYou can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.Restore and recovery 61DRAFT
1. If possible, back up all personal les.2. Insert the HP Recovery media, and then restart the computer.NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 62.3. Follow the on-screen instructions.Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB ash drive.To change the boot order:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.1. Insert the HP Recovery media.2. Access the system Startup menu.For computers or tablets with keyboards attached:▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.For tablets without keyboards:▲Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.- or -Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.- or -Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.3. Select the optical drive or USB ash drive from which you want to boot.4. Follow the on-screen instructions.62 Chapter 9 Backup and recoveryDRAFT
Removing the HP Recovery partition (select products only)HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 58.NOTE: The Remove Recovery Partition option is only available on products that support this function.Follow these steps to remove the HP Recovery partition:1. Type recovery in the taskbar search box, and then select HP Recovery Manager.2.Select Remove Recovery Partition, and then follow the on-screen instructions.Restore and recovery 63DRAFT
10 Computer Setup (BIOS), TPM, and HP Sure StartUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.Starting Computer SetupNOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.To start Computer Setup, follow these steps:▲Start Computer Setup.●Computers or tablets with keyboards:▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.●Tablets without keyboards:▲Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.Navigating and selecting in Computer Setup●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item.NOTE: On tablets without keyboards, you can use your nger to make selections.●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure StartDRAFT
To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.– or –Select Main, select Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup menus:Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Your changes go into eect when the computer restarts.Restoring factory settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to the values that were set at the factory, follow these steps:1. Start Computer Setup. See Starting Computer Setup on page 64.2. Select Main, and then select Apply Factory Defaults and Exit.NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit.3. Follow the on-screen instructions.4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Your changes go into eect when the computer restarts.NOTE: Your password settings and security settings are not changed when you restore the factory settings.Using Computer Setup 65DRAFT
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.Determining the BIOS versionTo decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your computer.BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.1. Start Computer Setup. See Starting Computer Setup on page 64.2. Select Main, and then select System Information.3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.– or –Select Main, select Ignore Changes and Exit, and then press enter.To check for later BIOS versions, see Downloading a BIOS update on page 66.Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:Do not disconnect power on the computer by unplugging the power cord from the AC outlet.Do not shut down the computer or initiate Sleep.Do not insert, remove, connect, or disconnect any device, cable, or cord.1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Select the question mark icon in the taskbar.2.Select Updates, and then select Check for updates and messages.3. Follow the on-screen instructions.4.At the download area, follow these steps:a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.b.Follow the on-screen instructions to download your selection to the hard drive.Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.66 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure StartDRAFT
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:1. Type file in the taskbar search box, and then select File Explorer.2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).3.Using the hard drive path you recorded earlier, open the folder that contains the update.4.Double-click the le that has an .exe extension (for example, lename.exe).The BIOS installation begins.5.Complete the installation by following the on-screen instructions.NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le from your hard drive.Changing the boot order using the f9 promptTo dynamically choose a boot device for the current startup sequence, follow these steps:1. Access the Boot Device Options menu:●Computers or tablets with keyboards:▲Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.●Tablets without keyboards:▲Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.2.Select a boot device, then press enter.TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system. To access TPM settings in Computer Setup:1.Start Computer Setup. See Starting Computer Setup on page 64.2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.TPM BIOS settings (select products only) 67DRAFT
Using HP Sure Start (select products only)Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default conguration. The default conguration can be customized by advanced users.To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.68 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure StartDRAFT
11 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.To start HP PC Hardware Diagnostics (UEFI), follow these steps:1. Start BIOS.●Tablets with keyboards▲Turn on or restart the computer, quickly press esc.●Tablets without keyboards▲Turn on or restart the computer, and then quickly hold down the volume down button.2. Press or tap f2.The BIOS searches three places for the diagnostic tools, in the following order:a. Connected USB driveNOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 69.b. Hard drivec. BIOS3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.NOTE: To stop a test, press the button you used to access UEFI.Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceNOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe les are oered.There are two options to download HP PC Hardware Diagnostics to a USB device.Download the latest UEFI version1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 69DRAFT
Download any version of UEFI for a specic product1. Go to http://www.hp.com/support.2. Select Get software and drivers.3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.70 Chapter 11 Using HP PC Hardware Diagnostics (UEFI)DRAFT
12 SpecicationsInput powerThe power information in this section may be helpful if you plan to travel internationally with the computer.The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.The computer can operate on DC power within the following specications. The voltage and current for your platform is located on the regulatory label.Input Power RatingOperating voltage and current 19.5 V dc @ 2.31 A – 45 W19.5 V dc @ 3.33 A – 65 WNOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.Operating environmentFactor Metric U.S.TemperatureOperating (writing to optical disc) 5°C to 35°C 41°F to 95°FNonoperating -20°C to 60°C -4°F to 140°FRelative humidity (noncondensing)Operating 10% to 90% 10% to 90%Nonoperating 5% to 95% 5% to 95%Maximum altitude (unpressurized)Operating -15 m to 3,048 m -50 ft to 10,000 ftNonoperating -15 m to 12,192 m -50 ft to 40,000 ftInput power 71DRAFT
13 Electrostatic DischargeElectrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.A discharge of static electricity from ngers or other electrostatic conductors may damage electronic components.To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:●If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly grounded.●Keep components in their electrostatic-safe containers until you are ready to install them.●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.●Use nonmagnetic tools.●Before handling components, discharge static electricity by touching an unpainted metal surface.●If you remove a component, place it in an electrostatic-safe container.72 Chapter 13 Electrostatic DischargeDRAFT
14 AccessibilityHP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility.Supported assistive technologiesHP products support a wide variety of operating system assistive technologies and can be congured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.NOTE: For additional information about a particular assistive technology product, contact customer support for that product. Contacting supportWe are constantly rening the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time.NOTE: Support is in English only.Supported assistive technologies 73DRAFT
IndexAaccessibility 73administrator password 45airplane mode key 26antivirus software 51Audio 36audio-out (headphone)/audio-in (microphone) combo jack, identifying 5Automatic Drivelock 50Automatic DriveLock passwordentering 50removing 51Bbackups 58batteryconserving power 42discharging 41displaying remaining charge 41disposing 42low battery levels 42replacing 43battery information, nding 41battery light 4battery power 41BIOSdetermining version 66downloading an update 66updating 66Bluetooth device 26, 28Bluetooth label 22boot orderchanging 62bottom 22buttonvolume down 6volume up 6buttonsleft TouchPad 14power 5, 38right TouchPad 14Ccall answer light 15call end light 15camera ash, identifying 9caps lock light, identifying 15caring for your computer 55cleaning your computer 55componentsbottom 8display 6keyboard base 14kickstand 11left side 5rear 9right side 4top 7Computer SetupBIOS administrator password 46DriveLock password 48navigating and selecting 64restoring factory settings 65connecting to a WLAN 27conservation, power 42corporate WLAN connection 27critical battery level 39DDisk Cleanup software 54Disk Defragmenter software 54drive media 39DriveLockdisabling 49enabling 49DriveLock master passwordchanging 50DriveLock passwordchanging 50description 48entering 50setting 48Eelectrostatic discharge 72embedded numeric keypad, identifying 17esc key, identifying 17expansion slot, identifying 8external AC power, using 43Fngerprint reader 53ngerprint reader, identifying 9rewall software 51fn key, identifying 17fn lock light, identifying 16four-nger tap TouchPad gesture32GGPS 28Hheadphones, connecting 35headsets, connecting 36Hibernationexiting 39initiating 39high-denition devices, connecting37hot keysmicrophone mute 18using 18HP 3D DriveGuard 54HP Client Security 52HP Fast Charge 38HP Mobile Connect 28HP PC Hardware Diagnostics (UEFI)Failure ID code 69using 69HP Recovery Managercorrecting boot problems 62starting 61HP Recovery mediacreating 58recovery 61HP Recovery partitionrecovery 61removing 63HP resources 2HP Touchpoint Manager 5274 IndexDRAFT
Iinput power 71integrated camera ash, identifying 9integrated webcam light, identifying 7internal microphones, identifying 7Jjacksaudio-out (headphone)/audio-in (microphone) combo 5Kkeyboard and optional mouseusing 33keyboard basecomponents 14connecting 20removing 21keypadembedded numeric 17keysesc 17fn 17Windows key 17kickstand, identifying 9LlabelsBluetooth 22regulatory 22serial number 21service 21wireless certication 22WLAN 22legacy support, USB 64lightsbattery 4call answer 15call end 15caps lock 15fn lock 16microphone mute 15num lock 15privacy key 15sharing 15sharing or presenting 18webcam 7, 9wireless 15locating informationhardware 4software 4low battery level 42MmaintenanceDisk Cleanup 54Disk Defragmenter 54HP 3D DriveGuard 54updating programs and drivers55memory card 39memory card reader, identifying 6microphone mute key, identifying18microphone mute light, identifying15microSD cardinserting 23removing 24minimized image recovery 61minimized image, creating 60Miracast 37Nnear eld communication antenna, identifying 9NFC antenna, identifying 9NFC tapping area, identifying 9NFC, using 10num lock light 15Oone-nger slide touch screen gesture 32operating environment 71original system recovery 60Ppasswordsadministrator 45BIOS administrator 46DriveLock 48user 45pen components, identifying 34pen loop slot, identifying 6pen, pairing 34POGO pin connector, identifying 8portsMiracast 37USB 3.x charging 5USB Type-C charging 4powerbattery 41conserving 42options 39power button 38power button, identifying 5power switch 38power-saving states 39privacy key light, identifying 15product name and number, computer 21public WLAN connection 27Rreadable media 39rear cover, removing 12rear cover, replacing 13recoveroptions 60recoverydiscs 59, 61HP Recovery Manager 60media 61starting 61supported discs 59system 60USB ash drive 61using HP Recovery media 59recovery mediacreating 58creating using HP Recovery Manager 59recovery partitionremoving 63regulatory informationregulatory label 22wireless certication labels 22Ssecurity cable slot, identifying 6serial number 21serial number, computer 21service labels, locating 21setting password protection on wakeup 40setting power options 39Index 75DRAFT
setup utilitynavigating and selecting 64restoring factory settings 65sharing light 15sharing or presenting light 18shipping the computer 56shutdown 38SIM cardinserting 5removing 5SIM card slot, identifying 5Sleepexiting 39initiating 39slotssecurity cable 6SIM card 5smart card 7smart cardslot 7softwareantivirus 51Disk Cleanup 54Disk Defragmenter 54rewall 51HP 3D DriveGuard 54software updates, installing 52sound settings, using 36speakersconnecting 35speakers, identifying 7supported discs, recovery 59Sure Startusing 68switch, power 38system recovery 60system restore pointcreating 59system restore point, creating 58Ttap TouchPad and touch screen gesture 30three-nger swipe TouchPad gesture 32touch screen gesturesone-nger slide 32TouchPadbuttons 14using 30TouchPad and touch screen gesturestap 30two-nger pinch zoom 31TouchPad gesturesfour-nger tap 32three-nger swipe 32two-nger scroll 31two-nger tap 31TouchPad zoneidentifying 14TPM settings 67traveling with the computer 22, 56turning o the computer 38two-nger pinch zoom TouchPad and touch screen gesture 31two-nger scroll TouchPad gesture31two-nger tap TouchPad gesture 31Uunresponsive system 38updating programs and drivers 55USB 3.x charging port, identifying 5USB legacy support 64USB Type-C charging port, identifying 4user password 45usingexternal AC power 43power-saving states 39using sound settings 36using the keyboard and optional mouse 33using the TouchPad 30Vvideo 36volume button, identifying 6Wwebcam 7identifying 9using 35webcam light, identifying 7webcam, identifying 7Windowssystem restore point 58, 59Windows key, identifying 17Windows toolsusing 59wireless antennas, identifying 7wireless button 26wireless certication label 22wireless controlsbutton 26operating system 26wireless key 26wireless light 15, 26wireless network (WLAN)connecting 27corporate WLAN connection 27functional range 27public WLAN connection 27WLAN antennas, identifying 6WLAN device 22WLAN label 22writable media 39WWAN antennas, identifying 7WWAN device 26, 2776 IndexDRAFT

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