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© Copyright 2016 HP Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Centrino, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.First Edition: December 2016Document Part Number: 913094-xx1Product noticeThis user guide describes features that are common to most models. Some features may not be available on your computer.Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.To access the latest user guides or manuals for your product, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.Software termsBy installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).iii

iv Safety warning notice

Processor configuration setting (select products only)IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.v

vi Processor configuration setting (select products only)

Table of contents1 Welcome ....................................................................................................................................................... 1Finding information ............................................................................................................................................... 22 Network connections ..................................................................................................................................... 4Connecting to a wireless network ......................................................................................................................... 4Using the wireless controls ................................................................................................................. 4Wireless button ................................................................................................................. 4Operating system controls ............................................................................................... 4Connecting to a WLAN ......................................................................................................................... 5Using HP Mobile Broadband (select products only) ........................................................................... 5Using HP Mobile Connect Pro (select products only) .......................................................................... 6Using GPS (select products only) ........................................................................................................ 6Using Bluetooth wireless devices (select products only) ................................................................... 6Connecting Bluetooth devices .......................................................................................... 6Connecting to a wired network .............................................................................................................................. 7Connecting to a local area network (LAN) (select products only) ...................................................... 7Using a modem (select products only) ............................................................................................... 7Connecting a modem cable ............................................................................................... 7Connecting a country- or region-specific modem cable adapter .................................... 83 Screen navigation .......................................................................................................................................... 9Using the TouchPad and touch screen gestures ................................................................................................... 9Tap ....................................................................................................................................................... 9Two-finger pinch zoom ..................................................................................................................... 10Two-finger scroll (TouchPad only) ................................................................................................... 10Two-finger tap (TouchPad only) ....................................................................................................... 10Four-finger tap (TouchPad only) ...................................................................................................... 11Three-finger swipe (TouchPad only) ................................................................................................ 11One-finger slide (touch screen only) ................................................................................................ 11Using the keyboard and optional mouse ............................................................................................................ 12Using the on-screen keyboard .......................................................................................................... 124 Entertainment features ............................................................................................................................... 13Using a webcam (select products only) .............................................................................................................. 13Using audio .......................................................................................................................................................... 13Connecting speakers ......................................................................................................................... 13vii

Connecting headphones .................................................................................................................... 13Connecting headsets ......................................................................................................................... 14Using sound settings ......................................................................................................................... 14Using video .......................................................................................................................................................... 14Connecting video devices using a USB Type-C cable (select products only) ................................... 15Connecting video devices using an HDMI cable (select products only) ........................................... 15Setting up HDMI audio .................................................................................................... 16Discovering and connecting wired displays using MultiStream Transport ..................................... 16Connect displays to computers with Intel graphics (with an optional hub) .................. 17Discovering and connecting to Miracast-compatible wireless displays (select products only) ..... 17Discovering and connecting to Intel WiDi certified displays (select Intel products only) ............... 175 Power management ..................................................................................................................................... 18Shutting down (turning off) the computer ......................................................................................................... 18Setting power options ......................................................................................................................................... 18Using power-saving states ............................................................................................................... 18Initiating and exiting Sleep ............................................................................................. 19Enabling and exiting user-initiated Hibernation (select products only) ....................... 19Using the power meter and power settings ................................................................... 19Setting password protection on wakeup ....................................................................... 20Using battery power .......................................................................................................................... 20Finding additional battery information .......................................................................... 20Using HP Battery Check .................................................................................................. 21Displaying the remaining battery charge ....................................................................... 21Maximizing battery discharge time ................................................................................ 21Managing low battery levels .......................................................................................... 21Identifying low battery levels ...................................................................... 22Resolving a low battery level ....................................................................... 22Conserving battery power .............................................................................................. 22Disposing of a battery .................................................................................................... 22Replacing a battery ......................................................................................................... 22Using external AC power ................................................................................................................... 236 Security ...................................................................................................................................................... 24Protecting the computer ..................................................................................................................................... 24Using passwords .................................................................................................................................................. 25Setting passwords in Windows ......................................................................................................... 25Setting passwords in Computer Setup ............................................................................................. 26Managing a BIOS administrator password ....................................................................................... 26Entering a BIOS administrator password ....................................................................... 27Managing a Computer Setup DriveLock password (select products only) ...................................... 28viii

Setting a DriveLock password ........................................................................................ 28Enabling DriveLock (select products only) ..................................................................... 29Disabling DriveLock (select products only) .................................................................... 29Entering a DriveLock password (select products only) ................................................. 30Changing a DriveLock password (select products only) ................................................ 30Using Computer Setup Automatic DriveLock (select products only) ............................................... 30Entering an Automatic DriveLock password (select products only) .............................. 30Removing Automatic DriveLock protection (select products only) ............................... 31Using antivirus software ..................................................................................................................................... 31Using firewall software ....................................................................................................................................... 31Installing software updates ................................................................................................................................ 32Using HP Client Security (select products only) .................................................................................................. 32Using HP Touchpoint Manager (select products only) ........................................................................................ 32Using an optional security cable (select products only) ..................................................................................... 32Using a fingerprint reader (select products only) ............................................................................................... 33Locating the fingerprint reader ........................................................................................................ 337 Maintenance ............................................................................................................................................... 34Improving performance ....................................................................................................................................... 34Using Disk Defragmenter .................................................................................................................. 34Using Disk Cleanup ............................................................................................................................ 34Using HP 3D DriveGuard (select products only) ............................................................................... 34Identifying HP 3D DriveGuard status .............................................................................. 35Updating programs and drivers .......................................................................................................................... 35Cleaning your computer ...................................................................................................................................... 35Cleaning procedures ......................................................................................................................... 35Cleaning the display ........................................................................................................ 36Cleaning the sides or cover ............................................................................................. 36Cleaning the TouchPad, keyboard, or mouse (select products only) ............................ 36Traveling with or shipping your computer .......................................................................................................... 368 Backup and recovery .................................................................................................................................... 38Creating recovery media and backups ................................................................................................................ 38Creating HP Recovery media (select products only) ........................................................................ 38Using Windows tools ........................................................................................................................................... 39Restore and recovery .......................................................................................................................................... 40Recovering using HP Recovery Manager .......................................................................................... 40What you need to know before you get started ............................................................ 40Using the HP Recovery partition (select products only) ................................................ 41Using HP Recovery media to recover ............................................................................. 41Changing the computer boot order ................................................................................ 42ix

Removing the HP Recovery partition (select products only) ......................................... 439 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 44Using Computer Setup ......................................................................................................................................... 44Starting Computer Setup .................................................................................................................. 44Navigating and selecting in Computer Setup ................................................................................... 44Restoring factory settings in Computer Setup ................................................................................. 45Updating the BIOS ............................................................................................................................. 46Determining the BIOS version ........................................................................................ 46Downloading a BIOS update ........................................................................................... 46Changing the boot order using the f9 prompt .................................................................................. 47TPM BIOS settings (select products only) ........................................................................................................... 47Using HP Sure Start (select products only) ......................................................................................................... 4810 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 49Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 4911 Specifications ........................................................................................................................................... 51Input power .......................................................................................................................................................... 51Operating environment ....................................................................................................................................... 5112 Electrostatic Discharge .............................................................................................................................. 5213 Accessibility .............................................................................................................................................. 53Supported assistive technologies ....................................................................................................................... 53Contacting support .............................................................................................................................................. 53Index ............................................................................................................................................................. 54x

1 WelcomeAfter you set up and register the computer, we recommend the following steps to get the most out of your smart investment:●TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.●Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 4.●Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 31.●Get to know your computer—Learn about your computer features.●Find installed software—Access a list of the software preinstalled on the computer:Select the Start button, and then select All apps.‒ or –Right-click the Start button, and then select Programs and Features.●Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and recovery on page 38.1

Finding informationTo locate resources that provide product details, how-to information, and more, use this table.Resource ContentsSetup Instructions ●Overview of computer setup and featuresHP supportFor HP support, go to http://www.hp.com/support.●Online chat with an HP technician●Support telephone numbers●HP service center locationsSafety & Comfort GuideTo access this guide:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps, select HP, and then select HP Documentation.‒ or –▲Type support in the taskbar search box, and then select the HP Support Assistant app. Select My PC, select the Specifications tab, and then select User Guides.‒ or –▲Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.‒ or –▲Go to http://www.hp.com/ergo.IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.●Proper workstation setup●Guidelines for posture and work habits that increase your comfort and decrease your risk of injury●Electrical and mechanical safety informationRegulatory, Safety and Environmental NoticesTo access this document:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps, select HP, and then select HP Documentation.‒ or –▲Type support in the taskbar search box, and then select the HP Support Assistant app. Select My PC, select the Specifications tab, and then select User Guides.‒ or –●Important regulatory notices, including information about proper battery disposal, if needed.2 Chapter 1 Welcome

Resource Contents▲Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.Limited Warranty*To access this document:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps, select HP, and then select HP Documentation.‒ or –▲Type support in the taskbar search box, and then select the HP Support Assistant app. Select My PC, select the Specifications tab, and then select User Guides.‒ or –▲Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.‒ or –▲Go to http://www.hp.com/go/orderdocuments.IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.●Specific warranty information about this computer*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.Finding information 3

2 Network connectionsYour computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.Connecting to a wireless networkYour computer may be equipped with one or more of the following wireless devices:●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.●HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.Using the wireless controlsYou can control the wireless devices in your computer using one or more of these features:●Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless button)●Operating system controlsWireless button The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.Operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.To use operating system controls:1. Type control panel in the taskbar search box, and then select Control Panel.2. Select Network and Internet, and then select Network and Sharing Center.4 Chapter 2 Network connections

Connecting to a WLANNOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.To connect to a WLAN, follow these steps:1. Be sure that the WLAN device is on.2. Select the network status icon in the taskbar, and then connect to one of the available networks.If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection.3. Follow the on-screen instructions to complete the connection.After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection.NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.Using HP Mobile Broadband (select products only)Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots.NOTE: If your computer includes HP Mobile Connect, the instructions in this section do not apply. See Using HP Mobile Connect Pro (select products only) on page 6.You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.– Or –You can find the number following these steps:1. From the taskbar, select the network status icon.2. Select View Connection Settings.3. Under the Mobile broadband section, select the network status icon.Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.Connecting to a wireless network 5

For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.Using HP Mobile Connect Pro (select products only)HP Mobile Connect Pro is a prepaid, mobile broadband service that provides a cost-effective, secure, simple, and flexible mobile broadband connection for your computer. To use HP Mobile Connect Pro, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and where it is available, go to http://www.hp.com/go/mobileconnect.Using GPS (select products only)Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.To enable GPS, make sure location is enabled under the Windows privacy setting.1. Type location in the taskbar search box, and then select Location privacy settings.2. Follow the on-screen instructions for using location settings.For more information, see the Get started app.To access the Get started app:▲Select the Start button, and then select the Get started app.Using Bluetooth wireless devices (select products only)A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:●Computers (desktop, notebook)●Phones (cellular, cordless, smartphone)●Imaging devices (printer, camera)●Audio devices (headset, speakers)●Mouse●External keyboardBluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Getting Started App.▲Select the Start button, and then select the Get started app.Connecting Bluetooth devicesBefore you can use a Bluetooth device, you must establish a Bluetooth connection.1. Type bluetooth in the taskbar search box, and then select Bluetooth settings.2. Turn on Bluetooth, if it is not already turned on.3. Select your device from the list, and then follow the on-screen instructions.NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device.6 Chapter 2 Network connections

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices may have additional requirements; refer to the documentation provided with the device.Connecting to a wired networkSelect products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately.WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.Connecting to a local area network (LAN) (select products only)Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.Connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion port, if there is no RJ-45 port on the computer.To connect the network cable, follow these steps:1. Plug the network cable into the network jack (1) on the computer.2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.Using a modem (select products only)A modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable. In some countries or regions, a specific modem cable adapter is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem.Connecting a modem cableTo connect the modem cable, follow these steps:1. Plug the modem cable into the modem jack (1) on the computer.Connecting to a wired network 7

2. Plug the modem cable into the RJ-11 telephone wall jack (2).NOTE: If the modem cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.Connecting a country- or region-specific modem cable adapterTelephone jacks vary by country or region. To use the modem and the modem cable outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter.To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps:1. Plug the modem cable into the modem jack (1) on the computer.2. Plug the modem cable into the modem cable adapter (2).3. Plug the modem cable adapter (3) into the telephone wall jack.8 Chapter 2 Network connections

3 Screen navigationYou can navigate the computer screen in the following ways:●Use touch gestures directly on the computer screen (select products only)●Use touch gestures on the TouchPad●Use a keyboard and optional mouse (mouse purchased separately)●Use an on-screen keyboard (select products only)●Use the pointing stick (select products only)Using the TouchPad and touch screen gesturesThe TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter.You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).TapUse the tap/double-tap gesture to select or open an item on the screen.●Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it.Using the TouchPad and touch screen gestures 9

Two-finger pinch zoomUse the two-finger pinch zoom to zoom out or in on images or text.●Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together.●Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart.Two-finger scroll (TouchPad only)Use the two-finger scroll to move up, down, or sideways on a page or image.●Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.Two-finger tap (TouchPad only)Use the two-finger tap to open the menu for an object on the screen.NOTE: The two-finger tap performs the same function as right-clicking with the mouse.●Tap two fingers on the TouchPad zone to open the options menu for the selected object.10 Chapter 3 Screen navigation

Four-finger tap (TouchPad only)Use the four-finger tap to open the action center.●Tap four fingers on the Touchpad to open the action center and view current settings and notifications.Three-finger swipe (TouchPad only)Use the three-finger swipe to view open windows and to switch between open windows and the desktop.●Swipe 3 fingers away from you to see all open windows.●Swipe 3 fingers toward you to show the desktop.●Swipe 3 fingers left or right to switch between open windows.One-finger slide (touch screen only)Use the one-finger slide to pan or scroll through lists and pages, or to move an object.●To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.●To move an object, press and hold your finger on an object, and then drag your finger to move the object.Using the TouchPad and touch screen gestures 11

Using the keyboard and optional mouseThe keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and key combinations to perform specific functions.NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section.Using the on-screen keyboardThe computer has an on-screen keyboard that is displayed when you are in tablet mode.1. To display the on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the taskbar.2. Begin typing.To access settings for the on-screen keyboard, type control panel in the taskbar search box, select Control Panel, select Devices and Printers, and then select Typing.NOTE: Hot keys do not display or function on the on-screen keyboard.NOTE: Suggested words may be displayed at the top of the on-screen keyboard. Tap a word to select it.12 Chapter 3 Screen navigation

4 Entertainment featuresUse your HP computer for business or pleasure to meet with others via the webcam, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers.Using a webcam (select products only)Your computer has a webcam (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video.▲To access the camera, type camera in the taskbar search box, and then select Camera from the list of applications.Using audioYou can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers.Connecting speakersYou can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station.To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 16. Before connecting speakers, lower the volume setting.Connecting headphonesWARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.To access this document:1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.2. Select My PC, select the Specifications tab, and then select User Guides.You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.To connect wireless headphones to your computer, follow the device manufacturer's instructions.Using a webcam (select products only) 13

Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.To access this document:1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.2. Select My PC, select the Specifications tab, and then select User Guides.Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.To connect wireless headsets to your computer, follow the device manufacturer's instructions.Using sound settingsUse sound settings to adjust system volume, change system sounds, or manage audio devices.To view or change sound settings:▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound.– or –Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound.Your computer may include an enhanced sound system by Bang & Olufsen, DTS, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specific to your audio system.Use the audio control panel to view and control audio settings.▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system.– or –Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system.Using videoYour computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions.For information on using your video features, refer to HP Support Assistant.14 Chapter 4 Entertainment features

Connecting video devices using a USB Type-C cable (select products only)NOTE: To connect a USB Type-C Thunderbolt® device to your computer, you need a USB Type-C cable, purchased separately.To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions:1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.2. Connect the other end of the cable to the external Thunderbolt device.3. Press fn+f4 to alternate the computer screen image between 4 display states.●PC screen only: View the screen image on the computer only.●Duplicate: View the screen image simultaneously on both the computer and external device.●Extend: View the screen image extended across both the computer and external device.●Second screen only: View the screen image on the external device only.Each time you press fn+f4 the display state changes.NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Type control panel in the taskbar search box, select Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution.Connecting video devices using an HDMI cable (select products only)NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions:1. Connect one end of the HDMI cable to the HDMI port on the computer.Using video 15

2. Connect the other end of the cable to the high-definition TV or monitor.3. Press fn+f4 to alternate the computer screen image between 4 display states:●PC screen only: View the screen image on the computer only.●Duplicate: View the screen image simultaneously on both the computer and the external device.●Extend: View the screen image extended across both the computer and the external device.●Second screen only: View the screen image on the external device only.Each time you press fn+f4, the display state changes.NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Type control panel in the taskbar search box, select Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution.Setting up HDMI audioHDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices.2. On the Playback tab, select the name of the digital output device.3. Click Set Default, and then click OK.To return the audio stream to the computer speakers:1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices.2. On the Playback tab, click Speakers.3. Click Set Default, and then click OK.Discovering and connecting wired displays using MultiStream TransportMultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on a hub or an external docking station. You can connect in several ways, depending on the type of graphics controller 16 Chapter 4 Entertainment features

installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to find out what hardware is installed on your computer.▲Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.Connect displays to computers with Intel graphics (with an optional hub)NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.To set up multiple display devices, follow these steps:1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power.2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which extends the screen image across all enabled display devices.NOTE: If this dialog box does not appear, be sure that each external display device is connected to the correct port on the hub. For more information, type control panel in the taskbar search box, select Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution.Discovering and connecting to Miracast-compatible wireless displays (select products only)NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the documentation that came with your TV or secondary display.To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below.To open Miracast:▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.Discovering and connecting to Intel WiDi certified displays (select Intel products only)Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your entire computer screen to a TV or a secondary display device.Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device; provides for full-screen duplication; and improves speed, quality, and scaling.To connect to Intel WiDi certified displays:▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.To open Intel WiDi:▲Type Intel WiDi in the taskbar search box, and then click Intel WiDi.Using video 17

5 Power managementNOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls.Shutting down (turning off) the computerCAUTION: Unsaved information is lost when the computer shuts down.The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.Shut down the computer under any of the following conditions:●When you need to replace the battery or access components inside the computer●When you are connecting an external hardware device that does not connect to a Universal Serial Bus (USB) port●When the computer will be unused and disconnected from external power for an extended periodAlthough you can turn off the computer with the power button, the recommended procedure is to use the Windows shutdown command:NOTE: If the computer is in the Sleep state or in Hibernation (select products only), you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button.1. Save your work and close all open programs.2. Select the Start button, select the Power icon, and then select Shut down.If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the following emergency procedures in the sequence provided:●Press ctrl+alt+delete. Select the Power icon, and then select Shut Down.●Press and hold the power button for at least 5 seconds.●Disconnect the computer from external power.●Press and hold the power button for at least 15 seconds.Setting power optionsCAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer.Using power-saving statesSleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. 18 Chapter 5 Power management

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state.Initiating and exiting SleepWith the computer on, you can initiate Sleep in any of the following ways:●Briefly press the power button.●Select the Start button, select the Power icon, and then select Sleep.To exit Sleep, briefly press the power button.When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working.NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before the computer will return to the screen.Enabling and exiting user-initiated Hibernation (select products only)You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options:1. Type power options in the taskbar search box, and then select Power Options.‒ or –Right-click the Power meter icon , and then select Power Options.2. In the left pane, select Choose what the power buttons do.3. Select Change Settings that are currently unavailable, and then, in the When I press the power button or When I press the sleep button area, select Hibernate.– or –Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.4. Select Save changes.To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the screen where you stopped working.NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.Using the power meter and power settingsThe power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge.Setting power options 19

●To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the power meter icon .●To use Power Options, right-click the power meter icon , and then select an item from the list. You can also type power options in the task bar search box, and then select Power Options.Different power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level.Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:1. Type power options in the taskbar search box, and then select Power Options.‒ or –Right-click the Power meter icon , and then select Power Options.2. In the left pane, select Require a password on wakeup.3. Select Change Settings that are currently unavailable.4. Select Require a password (recommended).NOTE: To create a user account password or change your current user account password, select Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5.5. Select Save changes.Using battery powerWARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage. If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life. Select computer products can switch between graphic modes to increase battery life.Finding additional battery informationTo access battery information:1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –20 Chapter 5 Power management

Click the question mark icon in the taskbar.2. Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.HP Support Assistant provides the following tools and information about the battery.●HP Battery Check tool to test battery performance●Information on calibration, power management, and proper care and storage to maximize battery life●Information on battery types, specifications, life cycles, and capacityUsing HP Battery CheckTo monitor the status of your battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app. If HP Battery Check indicates that your battery should be replaced, contact support.To run HP Battery Check:1. Connect the AC adapter to the computer.NOTE: The computer must be connected to external power for Battery Check to work properly.2. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.3. Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.Displaying the remaining battery charge▲Move the pointer over the Power meter icon .Maximizing battery discharge timeBattery discharge time varies depending on features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades.Tips for maximizing battery discharge time:●Lower the brightness on the display.●Select the Power saver setting in Power Options.Managing low battery levelsThe information in this section describes the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not affect lights.Type power options in the taskbar search box, and then select Power Options.Setting power options 21

Identifying low battery levelsWhen a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:●The battery light (select products only) indicates a low or critical battery level.– or –●The Power meter icon shows a low or critical battery notification.If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information.Resolving a low battery levelResolving a low battery level when external power is available▲Connect one of the following devices:●AC adapter●Optional docking or expansion device●Optional power adapter purchased as an accessory from HPResolving a low battery level when no power source is availableTo resolve a low battery level when no power source is available, save your work and shut down the computer.Conserving battery power●Type power options in the taskbar search box, and then select Power Options.‒ or –●Select low power-use settings through Power Options.●Turn off wireless and LAN connections and exit modem applications when you are not using them.●Disconnect unused external devices that are not plugged into an external power source.●Stop, disable, or remove any external memory cards that you are not using.●Decrease screen brightness.●Before you leave your work, initiate Sleep, or shut down the computer.Disposing of a batteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.Replacing a batteryThe battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.22 Chapter 5 Power management

Using external AC powerWARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the computer box.External AC power is supplied through an approved AC adapter or an optional docking or expansion device.Connect the computer to external AC power under any of the following conditions:●When charging or calibrating a battery●When installing or modifying system software●When writing information to a CD, a DVD, or a BD (select products only)●When running Disk Defragmenter●When performing a backup or recoveryWhen you connect the computer to external AC power, the following events occur:●The battery begins to charge.●If the computer is turned on, the power meter icon in taskbar changes appearance.When you disconnect external AC power, the following events occur:●The computer switches to battery power.●The display brightness is automatically decreased to save battery life.Setting power options 23

6 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.NOTE: Some features listed in this chapter may not be available on your computer.NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com.Computer risk Security featureUnauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credentialUnauthorized access to Computer Setup (BIOS) BIOS Administrator password in Computer Setup*Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapterBoot options feature in Computer Setup*Unauthorized access to a Windows user account Windows user passwordUnauthorized access to data ●HP Drive Encryption software●Windows DefenderUnauthorized access to Computer Setup settings and other system identification informationBIOS Administrator password in Computer Setup*Unauthorized removal of the computer Security cable slot (used with an optional security cable on select products only)*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.NOTE: On tablets without keyboards, you can use the touch screen.24 Chapter 6 Security

Using passwordsA password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in Computer Setup, which is preinstalled on the computer.●BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.●Windows passwords are set only in the Windows operating system.●If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.You can use the same password for a Computer Setup feature and for a Windows security feature. You can also use the same password for more than one Computer Setup feature.Use the following tips for creating and saving passwords:●When creating passwords, follow requirements set by the program.●Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website.●Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered.●Do not store passwords in a file on the computer.The following tables list commonly used Windows and BIOS administrator passwords and describe their functions.Setting passwords in WindowsPassword FunctionAdministrator password* Protects access to a Windows administrator-level account.NOTE: Setting the Windows administrator password does not set the BIOS Administrator password.User password* Protects access to a Windows user account.*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app.Using passwords 25

Entering a DriveLock password (select products only)Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.After three incorrect attempts to enter the password, you must shut down the computer and try again.Changing a DriveLock password (select products only)To change a DriveLock password in Computer Setup, follow these steps:1. Turn off the computer.2. Press the power button.3. At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter, and then press or tap f10 to enter Computer Setup.4. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter.NOTE: For select products, you may be required to enter the BIOS Administrator password and select Set DriveLock Password.5. Select the hard drive you want to manage, and then press enter.6. Make the selection to change the password, and then follow the on-screen prompts to enter passwords.NOTE: The Change DriveLock Master Password option is visible only if the master password was provided at the DriveLock Password prompt in step 3.7. To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen instructions.Using Computer Setup Automatic DriveLock (select products only)In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive.NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.Entering an Automatic DriveLock password (select products only)To enable an Automatic DriveLock password in Computer Setup, follow these steps:1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.2. Press f10 to enter Computer Setup.3. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter.4. Enter the BIOS Administrator password, and then press enter.5. Select an internal hard drive, and then press enter.30 Chapter 6 Security

6. Read the warning. To continue, select YES.7. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Removing Automatic DriveLock protection (select products only)To remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.2. Press f10 to enter Computer Setup.3. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter.4. Enter the BIOS Administrator password, and then press enter.5. Select an internal hard drive, and then press enter.6. Select Disable protection.7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Using antivirus softwareWhen you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally.Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer.For more information about computer viruses, access the HP Support Assistant.Using firewall softwareFirewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software.There are two types of firewalls to consider:●Host-based firewalls—Software that protects only the computer it is installed on.●Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.Using antivirus software 31

When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available.NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall.Installing software updatesHP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert.You can install these updates automatically.To view or change the settings:1. Select the Start button, select Settings, and then select Update & Security.2. Select Windows Update, and then follow the on-screen instructions.3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions.Using HP Client Security (select products only)HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help.Using HP Touchpoint Manager (select products only)HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables customers to reduce time spent solving end-user device and security issues. Customers can quickly download and install the software, which is highly cost effective relative to traditional in-house solutions. For more information, see http://www.hptouchpointmanager.com.Using an optional security cable (select products only)A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions.32 Chapter 6 Security

Using a fingerprint reader (select products only)Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help.After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.Locating the fingerprint readerThe fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:●Near the bottom of the TouchPad●On the right side of the keyboard●On the upper-right side of the display●On the left side of the displayDepending on your product, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor.Using a fingerprint reader (select products only) 33

7 MaintenanceIt is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.Improving performanceYou can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.Using Disk DefragmenterHP recommends using Disk Defragmenter to defragment your hard drive at least once a month.NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.To run Disk Defragmenter:1. Connect the computer to AC power.2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.3. Follow the on-screen instructions.For additional information, access the Disk Defragmenter software Help.Using Disk CleanupUse Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.To run Disk Cleanup:1. Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space.2. Follow the on-screen instructions.Using HP 3D DriveGuard (select products only)HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:●You drop the computer.●You move the computer with the display closed while the computer is running on battery power.A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.34 Chapter 7 Maintenance

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives.For more information, see the HP 3D DriveGuard software Help.Identifying HP 3D DriveGuard statusThe hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar.Updating programs and driversHP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available.If you would like to update your programs and drivers, follow these instructions:1. Type support in the taskbar search box, and then select the HP Support Assistant app.- or -Click the question mark icon in the taskbar.2. Select My PC, select the Updates tab, and then select Check for updates and messages.3. Follow the on-screen instructions.Cleaning your computerUse the following products to safely clean your computer:●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands)●Alcohol-free glass-cleaning fluid●Solution of water and mild soap●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)●Static-free cloth wipesCAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.Cleaning proceduresFollow the procedures in this section to safely clean your computer.Updating programs and drivers 35

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on.1. Turn off the computer.2. Disconnect AC power.3. Disconnect all powered external devices.CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.Cleaning the displayGently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer.Cleaning the sides or coverTo clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe.NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.Cleaning the TouchPad, keyboard, or mouse (select products only)WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.●To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.Traveling with or shipping your computerIf you have to travel with or ship your computer, follow these tips to keep your equipment safe.●Prepare the computer for traveling or shipping:◦Back up your information to an external drive.◦Remove all discs and all external media cards, such as memory cards.◦Turn off and then disconnect all external devices.◦Shut down the computer.●Take along a backup of your information. Keep the backup separate from the computer.●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage.CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.36 Chapter 7 Maintenance

●If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline.●If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”●The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.●If you are traveling internationally, follow these suggestions:◦Check the computer-related customs regulations for each country or region on your itinerary.◦Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.Traveling with or shipping your computer 37

8 Backup and recoveryThis chapter provides information about the following processes. The information in the chapter is standard procedure for most products.●Creating recovery media and backups●Restoring and recovering your systemFor additional information, refer to the HP support assistant app.▲Type support in the taskbar search box, and then select the HP Support Assistant app.‒ or –Click the question mark icon in the taskbar.IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process.Creating recovery media and backupsThe following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 38. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 39.●Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 40.NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.Creating HP Recovery media (select products only)If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.38 Chapter 8 Backup and recovery

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 39.●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.◦HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash drive. ◦If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.◦Be sure that the computer is connected to AC power before you begin creating the recovery media.◦The creation process can take an hour or more. Do not interrupt the creation process.◦If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.To create HP Recovery media:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.1. Type recovery in the taskbar search box, and then select HP Recovery Manager.2. Select Create recovery media, and then follow the on-screen instructions.If you ever need to recover the system, see Recovering using HP Recovery Manager on page 40.Using Windows toolsYou can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.For more information and steps, see the Get started app.▲Select the Start button, and then select the Get started app.Using Windows tools 39

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IMPORTANT: Not all methods are available on all products.●Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.▲Select the Start button, and then select the Get started app.●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.●If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 40. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 38.●On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 40.●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.For more information, see Removing the HP Recovery partition (select products only) on page 43.Recovering using HP Recovery ManagerHP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 38.What you need to know before you get started●HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.●HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 38.●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 38.●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP 40 Chapter 8 Backup and recovery

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain.Using HP Recovery media, you can choose from one of the following recovery options:NOTE: Only the options available for your computer display when you start the recovery process.●System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.●Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.The HP Recovery partition (select products only) allows System Recovery only.Using the HP Recovery partition (select products only)The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.To start HP Recovery Manager from the HP Recovery partition:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment.- or-For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.For tablets without keyboards:Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.- or -Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.- or -Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.2. Select Troubleshoot from the boot options menu.3. Select Recovery Manager, and then follow the on-screen instructions.Using HP Recovery media to recoverYou can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.Restore and recovery 41

1. If possible, back up all personal files.2. Insert the HP Recovery media, and then restart the computer.NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 42.3. Follow the on-screen instructions.Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.To change the boot order:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.1. Insert the HP Recovery media.2. Access the system Startup menu.For computers or tablets with keyboards attached:▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.For tablets without keyboards:▲Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.- or -Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.- or -Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.3. Select the optical drive or USB flash drive from which you want to boot.4. Follow the on-screen instructions.42 Chapter 8 Backup and recovery

Removing the HP Recovery partition (select products only)HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 38.NOTE: The Remove Recovery Partition option is only available on products that support this function.Follow these steps to remove the HP Recovery partition:1. Type recovery in the taskbar search box, and then select HP Recovery Manager.2. Select Remove Recovery Partition, and then follow the on-screen instructions.Restore and recovery 43

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.– or –Select Main, select Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup menus:Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Your changes go into effect when the computer restarts.Restoring factory settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to the values that were set at the factory, follow these steps:1. Start Computer Setup. See Starting Computer Setup on page 44.2. Select Main, and then select Apply Factory Defaults and Exit.NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit.3. Follow the on-screen instructions.4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.– or –Select Main, select Save Changes and Exit, and then press enter.Your changes go into effect when the computer restarts.NOTE: Your password settings and security settings are not changed when you restore the factory settings.Using Computer Setup 45

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.Determining the BIOS versionTo decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.1. Start Computer Setup. See Starting Computer Setup on page 44.2. Select Main, and then select System Information.3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.– or –Select Main, select Ignore Changes and Exit, and then press enter.To check for later BIOS versions, see Downloading a BIOS update on page 46.Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:Do not disconnect power on the computer by unplugging the power cord from the AC outlet.Do not shut down the computer or initiate Sleep.Do not insert, remove, connect, or disconnect any device, cable, or cord.1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Select the question mark icon in the taskbar.2. Select Updates, and then select Check for updates and messages.3. Follow the on-screen instructions.4. At the download area, follow these steps:a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.b. Follow the on-screen instructions to download your selection to the hard drive.Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.46 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.48 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start

10 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached.To start HP PC Hardware Diagnostics (UEFI), follow these steps:1. Turn on or restart the computer, and quickly press esc.2. Press f2.The BIOS searches three places for the diagnostic tools, in the following order:a. Connected USB driveNOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 49.b. Hard drivec. BIOS3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.NOTE: If you need to stop a diagnostic test, press esc.Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceNOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered.There are two options to download HP PC Hardware Diagnostics to a USB device.Download the latest UEFI version1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.Download any version of UEFI for a specific product1. Go to http://www.hp.com/support.2. Select Get software and drivers.Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49

3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.50 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

11 SpecificationsInput powerThe power information in this section may be helpful if you plan to travel internationally with the computer.The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.The computer can operate on DC power within the following specifications.Input Power RatingOperating voltage and current 19.5 V dc @ 3.33 A – 65 W20 V dc @ 3.25 A – 65 WNOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.NOTE: The computer operating voltage and current can be found on the system regulatory label.Operating environmentFactor Metric U.S.TemperatureOperating (writing to optical disc) 5°C to 35°C 41°F to 95°FNonoperating -20°C to 60°C -4°F to 140°FRelative humidity (noncondensing)Operating 10% to 90% 10% to 90%Nonoperating 5% to 95% 5% to 95%Maximum altitude (unpressurized)Operating -15 m to 3,048 m -50 ft to 10,000 ftNonoperating -15 m to 12,192 m -50 ft to 40,000 ftInput power 51

12 Electrostatic DischargeElectrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:●If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded.●Keep components in their electrostatic-safe containers until you are ready to install them.●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.●Use nonmagnetic tools.●Before handling components, discharge static electricity by touching an unpainted metal surface.●If you remove a component, place it in an electrostatic-safe container.52 Chapter 12 Electrostatic Discharge

13 AccessibilityHP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices.Supported assistive technologiesHP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.NOTE: For additional information about a particular assistive technology product, contact customer support for that product. Contacting supportWe are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time.NOTE: Support is in English only.Supported assistive technologies 53

IndexAaccessibility 53administrator password 25airplane mode key 4antivirus software 31Audio 14Automatic Drivelock 30Automatic DriveLock passwordentering 30removing 31Bbackups 38batteryconserving power 22discharging 21displaying remaining charge 21disposing 22low battery levels 21replacing 22battery information, finding 20battery power 20BIOSdetermining version 46downloading an update 46updating 46Bluetooth device 4, 6boot orderchanging 42buttonspower 18Ccaring for your computer 35cleaning your computer 35Computer SetupBIOS administrator password 26DriveLock password 28navigating and selecting 44restoring factory settings 45connecting to a WLAN 5conservation, power 22corporate WLAN connection 5critical battery level 18DDisk Cleanup software 34Disk Defragmenter software 34drive media 19DriveLockdisabling 29enabling 29DriveLock master passwordchanging 30DriveLock passwordchanging 30description 28entering 30setting 28Eelectrostatic discharge 52external AC power, using 23Ffingerprint reader 33firewall software 31four-finger tap TouchPad gesture11GGPS 6HHDMI portconnecting 15HDMI, configuring audio 16headphones, connecting 13headsets, connecting 14Hibernationexiting 19initiating 19high-definition devices, connecting15, 17HP 3D DriveGuard 34HP Client Security 32HP Mobile Connect 6HP PC Hardware Diagnostics (UEFI)using 49HP Recovery Managercorrecting boot problems 42starting 41HP Recovery mediacreating 38recovery 41HP Recovery partitionrecovery 41removing 43HP resources 2HP Touchpoint Manager 32Iinput power 51Kkeyboard and optional mouseusing 12Llegacy support, USB 44low battery level 21MmaintenanceDisk Cleanup 34Disk Defragmenter 34HP 3D DriveGuard 34updating programs and drivers35memory card 19minimized image recovery 41minimized image, creating 40Miracast 17Oone-finger slide touch screen gesture 11operating environment 51original system recovery 40Ppasswordsadministrator 25BIOS administrator 2654 Index

DriveLock 28user 25portsHDMI 15Miracast 17USB Type-C Thunderbolt 15powerbattery 20conserving 22options 18power button 18power switch 18power-saving states 18public WLAN connection 5Rreadable media 19recoveroptions 40recoverydiscs 39, 41HP Recovery Manager 40media 41starting 41supported discs 39system 40USB flash drive 41using HP Recovery media 39recovery mediacreating 38creating using HP Recovery Manager 39recovery partitionremoving 43Ssetting password protection on wakeup 20setting power options 18setup utilitynavigating and selecting 44restoring factory settings 45shipping the computer 36shutdown 18Sleepexiting 19initiating 19softwareantivirus 31Disk Cleanup 34Disk Defragmenter 34firewall 31HP 3D DriveGuard 34software updates, installing 32sound settings, using 14speakersconnecting 13supported discs, recovery 39Sure Startusing 48switch, power 18system recovery 40system restore pointcreating 39system restore point, creating 38Ttap TouchPad and touch screen gesture 9three-finger swipe TouchPad gesture 11Thunderboltconnecting USB Type-C 15touch screen gesturesone-finger slide 11TouchPadusing 9TouchPad and touch screen gesturestap 9two-finger pinch zoom 10TouchPad gesturesfour-finger tap 11three-finger swipe 11two-finger scroll 10two-finger tap 10TPM settings 47traveling with the computer 36turning off the computer 18two-finger pinch zoom TouchPad and touch screen gesture 10two-finger scroll TouchPad gesture10two-finger tap TouchPad gesture10Uunresponsive system 18updating programs and drivers 35USB legacy support 44USB Type-C port, connecting 15user password 25usingexternal AC power 23power-saving states 18using sound settings 14using the keyboard and optional mouse 12using the TouchPad 9Vvideo 14Wwebcamusing 13Windowssystem restore point 38, 39Windows toolsusing 39wireless button 4wireless controlsbutton 4operating system 4wireless key 4wireless light 4wireless network (WLAN)connecting 5corporate WLAN connection 5functional range 5public WLAN connection 5writable media 19WWAN device 4, 5Index 55