Wistron NeWeb DFCN4 NFC Module User Manual User Guide

Wistron NeWeb Corporation NFC Module User Guide

User manual

User Guide

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, Centrino, Pentium, and

Thunderbolt are trademarks of Intel

Corporation in the U.S. and other countries.

Java is a U.S. trademark of Sun Microsystems,

Inc. Microsoft and Windows are either

registered trademarks or trademarks of

Microsoft Corporation in the United States

and/or other countries.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: December 2016

Document Part Number: 913094-xx1

Product notice

This user guide describes features that are

common to most models. Some features may

not be available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. See http://www.microsoft.com.

To access the latest user guides or manuals for

your product, go to http://www.hp.com/

support. Select Find your product, and then

follow the on-screen instructions.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and

software) within 14 days for a full refund

subject to the refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter

comply with the user-accessible surface temperature limits defined by the International Standard for Safety

of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Processor configuration setting (select products only)

IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a

Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer

is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2

processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory

reset to restore the original settings.

vi Processor configuration setting (select products only)

Table of contents

1 Welcome ....................................................................................................................................................... 1

Finding information ............................................................................................................................................... 2

2 Network connections ..................................................................................................................................... 4

Connecting to a wireless network ......................................................................................................................... 4

Using the wireless controls ................................................................................................................. 4

Wireless button ................................................................................................................. 4

Operating system controls ............................................................................................... 4

Connecting to a WLAN ......................................................................................................................... 5

Using HP Mobile Broadband (select products only) ........................................................................... 5

Using HP Mobile Connect Pro (select products only) .......................................................................... 6

Using GPS (select products only) ........................................................................................................ 6

Using Bluetooth wireless devices (select products only) ................................................................... 6

Connecting Bluetooth devices .......................................................................................... 6

Connecting to a wired network .............................................................................................................................. 7

Connecting to a local area network (LAN) (select products only) ...................................................... 7

Using a modem (select products only) ............................................................................................... 7

Connecting a modem cable ............................................................................................... 7

Connecting a country- or region-specific modem cable adapter .................................... 8

3 Screen navigation .......................................................................................................................................... 9

Using the TouchPad and touch screen gestures ................................................................................................... 9

Tap ....................................................................................................................................................... 9

Two-finger pinch zoom ..................................................................................................................... 10

Two-finger scroll (TouchPad only) ................................................................................................... 10

Two-finger tap (TouchPad only) ....................................................................................................... 10

Four-finger tap (TouchPad only) ...................................................................................................... 11

Three-finger swipe (TouchPad only) ................................................................................................ 11

One-finger slide (touch screen only) ................................................................................................ 11

Using the keyboard and optional mouse ............................................................................................................ 12

Using the on-screen keyboard .......................................................................................................... 12

4 Entertainment features ............................................................................................................................... 13

Using a webcam (select products only) .............................................................................................................. 13

Using audio .......................................................................................................................................................... 13

Connecting speakers ......................................................................................................................... 13

vii

Connecting headphones .................................................................................................................... 13

Connecting headsets ......................................................................................................................... 14

Using sound settings ......................................................................................................................... 14

Using video .......................................................................................................................................................... 14

Connecting video devices using a USB Type-C cable (select products only) ................................... 15

Connecting video devices using an HDMI cable (select products only) ........................................... 15

Setting up HDMI audio .................................................................................................... 16

Discovering and connecting wired displays using MultiStream Transport ..................................... 16

Connect displays to computers with Intel graphics (with an optional hub) .................. 17

Discovering and connecting to Miracast-compatible wireless displays (select products only) ..... 17

Discovering and connecting to Intel WiDi certified displays (select Intel products only) ............... 17

5 Power management ..................................................................................................................................... 18

Shutting down (turning off) the computer ......................................................................................................... 18

Setting power options ......................................................................................................................................... 18

Using power-saving states ............................................................................................................... 18

Initiating and exiting Sleep ............................................................................................. 19

Enabling and exiting user-initiated Hibernation (select products only) ....................... 19

Using the power meter and power settings ................................................................... 19

Setting password protection on wakeup ....................................................................... 20

Using battery power .......................................................................................................................... 20

Finding additional battery information .......................................................................... 20

Using HP Battery Check .................................................................................................. 21

Displaying the remaining battery charge ....................................................................... 21

Maximizing battery discharge time ................................................................................ 21

Managing low battery levels .......................................................................................... 21

Identifying low battery levels ...................................................................... 22

Resolving a low battery level ....................................................................... 22

Conserving battery power .............................................................................................. 22

Disposing of a battery .................................................................................................... 22

Replacing a battery ......................................................................................................... 22

Using external AC power ................................................................................................................... 23

6 Security ...................................................................................................................................................... 24

Protecting the computer ..................................................................................................................................... 24

Using passwords .................................................................................................................................................. 25

Setting passwords in Windows ......................................................................................................... 25

Setting passwords in Computer Setup ............................................................................................. 26

Managing a BIOS administrator password ....................................................................................... 26

Entering a BIOS administrator password ....................................................................... 27

Managing a Computer Setup DriveLock password (select products only) ...................................... 28

viii

Setting a DriveLock password ........................................................................................ 28

Enabling DriveLock (select products only) ..................................................................... 29

Disabling DriveLock (select products only) .................................................................... 29

Entering a DriveLock password (select products only) ................................................. 30

Changing a DriveLock password (select products only) ................................................ 30

Using Computer Setup Automatic DriveLock (select products only) ............................................... 30

Entering an Automatic DriveLock password (select products only) .............................. 30

Removing Automatic DriveLock protection (select products only) ............................... 31

Using antivirus software ..................................................................................................................................... 31

Using firewall software ....................................................................................................................................... 31

Installing software updates ................................................................................................................................ 32

Using HP Client Security (select products only) .................................................................................................. 32

Using HP Touchpoint Manager (select products only) ........................................................................................ 32

Using an optional security cable (select products only) ..................................................................................... 32

Using a fingerprint reader (select products only) ............................................................................................... 33

Locating the fingerprint reader ........................................................................................................ 33

7 Maintenance ............................................................................................................................................... 34

Improving performance ....................................................................................................................................... 34

Using Disk Defragmenter .................................................................................................................. 34

Using Disk Cleanup ............................................................................................................................ 34

Using HP 3D DriveGuard (select products only) ............................................................................... 34

Identifying HP 3D DriveGuard status .............................................................................. 35

Updating programs and drivers .......................................................................................................................... 35

Cleaning your computer ...................................................................................................................................... 35

Cleaning procedures ......................................................................................................................... 35

Cleaning the display ........................................................................................................ 36

Cleaning the sides or cover ............................................................................................. 36

Cleaning the TouchPad, keyboard, or mouse (select products only) ............................ 36

Traveling with or shipping your computer .......................................................................................................... 36

8 Backup and recovery .................................................................................................................................... 38

Creating recovery media and backups ................................................................................................................ 38

Creating HP Recovery media (select products only) ........................................................................ 38

Using Windows tools ........................................................................................................................................... 39

Restore and recovery .......................................................................................................................................... 40

Recovering using HP Recovery Manager .......................................................................................... 40

What you need to know before you get started ............................................................ 40

Using the HP Recovery partition (select products only) ................................................ 41

Using HP Recovery media to recover ............................................................................. 41

Changing the computer boot order ................................................................................ 42

Removing the HP Recovery partition (select products only) ......................................... 43

9 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 44

Using Computer Setup ......................................................................................................................................... 44

Starting Computer Setup .................................................................................................................. 44

Navigating and selecting in Computer Setup ................................................................................... 44

Restoring factory settings in Computer Setup ................................................................................. 45

Updating the BIOS ............................................................................................................................. 46

Determining the BIOS version ........................................................................................ 46

Downloading a BIOS update ........................................................................................... 46

Changing the boot order using the f9 prompt .................................................................................. 47

TPM BIOS settings (select products only) ........................................................................................................... 47

Using HP Sure Start (select products only) ......................................................................................................... 48

10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 49

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 49

11 Specifications ........................................................................................................................................... 51

Input power .......................................................................................................................................................... 51

Operating environment ....................................................................................................................................... 51

12 Electrostatic Discharge .............................................................................................................................. 52

13 Accessibility .............................................................................................................................................. 53

Supported assistive technologies ....................................................................................................................... 53

Contacting support .............................................................................................................................................. 53

Index ............................................................................................................................................................. 54

1 Welcome

After you set up and register the computer, we recommend the following steps to get the most out of your

smart investment:

●TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press

the Windows key on your keyboard. Pressing the Windows key again will return you to the

previous screen.

●Connect to the Internet—Set up your wired or wireless network so that you can connect to the

Internet. For more information, see Network connections on page 4.

●Update your antivirus software—Protect your computer from damage caused by viruses. The

software is preinstalled on the computer. For more information, see Using antivirus software

on page 31.

●Get to know your computer—Learn about your computer features.

●Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

●Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and recovery

on page 38.

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions ●Overview of computer setup and features

HP support

For HP support, go to http://www.hp.com/support.

●Online chat with an HP technician

●Support telephone numbers

●HP service center locations

Safety & Comfort Guide

To access this guide:

▲Select the Start button, select All apps, select HP

Help and Support, and then select HP

Documentation.

‒ or –

▲Select the Start button, select All apps, select HP,

and then select HP Documentation.

‒ or –

▲Type support in the taskbar search box, and then

select the HP Support Assistant app. Select My PC,

select the Specifications tab, and then select User

Guides.

‒ or –

▲Click the question mark icon in the taskbar. Select My

PC, select the Specifications tab, and then select

User Guides.

‒ or –

▲Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the

Internet to access the latest version of the user

guide.

●Proper workstation setup

●Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

●Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this document:

▲Select the Start button, select All apps, select HP

Help and Support, and then select HP

Documentation.

‒ or –

▲Select the Start button, select All apps, select HP,

and then select HP Documentation.

‒ or –

▲Type support in the taskbar search box, and then

select the HP Support Assistant app. Select My PC,

select the Specifications tab, and then select User

Guides.

‒ or –

●Important regulatory notices, including information about proper

battery disposal, if needed.

2 Chapter 1 Welcome

Resource Contents

▲Click the question mark icon in the taskbar. Select My

PC, select the Specifications tab, and then select

User Guides.

Limited Warranty*

To access this document:

▲Select the Start button, select All apps, select HP

Help and Support, and then select HP

Documentation.

‒ or –

▲Select the Start button, select All apps, select HP,

and then select HP Documentation.

‒ or –

▲Type support in the taskbar search box, and then

select the HP Support Assistant app. Select My PC,

select the Specifications tab, and then select User

Guides.

‒ or –

▲Click the question mark icon in the taskbar. Select My

PC, select the Specifications tab, and then select

User Guides.

‒ or –

▲Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the

Internet to access the latest version of the user

guide.

●Specific warranty information about this computer

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In

some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided

in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you

can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone

number, and postal address.

Finding information 3

2 Network connections

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access

information from millions of websites using your computer and a wired or wireless network connection. This

chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,

restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your

computer communicates with a wireless router or a wireless access point.

●HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that

gives you wireless connectivity over a much larger area. Mobile network operators install base stations

(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across

entire states, regions, or even countries.

●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device

communicates directly with other devices, and devices must be relatively close together—typically

within 10 meters (approximately 33 feet) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

●Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless

button)

●Operating system controls

Wireless button

The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All

the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual

devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and

diagnose and repair network problems.

To use operating system controls:

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

4 Chapter 2 Network connections

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will

help set up the modem, install a network cable to connect your wireless router to the modem, and test the

Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. Select the network status icon in the taskbar, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and

then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the

taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or

network. A list of options is displayed, allowing you to manually search for and connect to a network or

to create a new network connection.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, select the network status icon at the far right of the taskbar, to verify the name

and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,

router manufacturer, and interference from other electronic devices or structural barriers such as walls and

floors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,

when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,

or connect to your corporate network without the need for Wi-Fi hotspots.

NOTE: If your computer includes HP Mobile Connect, the instructions in this section do not apply. See Using

HP Mobile Connect Pro (select products only) on page 6.

You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband

service. The number may be printed on a label located on the bottom of your computer, inside the battery

bay, under the service door, or on the back of the display.

– Or –

You can find the number following these steps:

1. From the taskbar, select the network status icon.

2. Select View Connection Settings.

3. Under the Mobile broadband section, select the network status icon.

Some mobile network operators require the use of a SIM card. A SIM card contains basic information about

you, such as a personal identification number (PIN), as well as network information. Some computers include

a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile

Broadband information provided with your computer or the mobile network operator may provide it

separately from the computer.

Connecting to a wireless network 5

For information about HP Mobile Broadband and how to activate service with a preferred mobile network

operator, see the HP Mobile Broadband information included with your computer.

Using HP Mobile Connect Pro (select products only)

HP Mobile Connect Pro is a prepaid, mobile broadband service that provides a cost-effective, secure, simple,

and flexible mobile broadband connection for your computer. To use HP Mobile Connect Pro, your computer

must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and

where it is available, go to http://www.hp.com/go/mobileconnect.

Using GPS (select products only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver

location, speed, and direction information to GPS-equipped systems.

To enable GPS, make sure location is enabled under the Windows privacy setting.

1. Type location in the taskbar search box, and then select Location privacy settings.

2. Follow the on-screen instructions for using location settings.

For more information, see the Get started app.

To access the Get started app:

▲Select the Start button, and then select the Get started app.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable

connections that traditionally link electronic devices such as the following:

●Computers (desktop, notebook)

●Phones (cellular, cordless, smartphone)

●Imaging devices (printer, camera)

●Audio devices (headset, speakers)

●Mouse

●External keyboard

Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For

information about configuring and using Bluetooth devices, see the Getting Started App.

▲Select the Start button, and then select the Get started app.

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Type bluetooth in the taskbar search box, and then select Bluetooth settings.

2. Turn on Bluetooth, if it is not already turned on.

3. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow

the on-screen instructions to verify that the code on your device matches the pairing code. For more

information, refer to the documentation provided with the device.

6 Chapter 2 Network connections

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some

devices may have additional requirements; refer to the documentation provided with the device.

Connecting to a wired network

Select products may allow wired connections: local area network (LAN) and modem connection. A LAN

connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both

cables are sold separately.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem

cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN) (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of

working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion port,

if there is no RJ-45 port on the computer.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Using a modem (select products only)

A modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable. In some

countries or regions, a specific modem cable adapter is also required. Jacks for digital PBX systems may

resemble analog telephone jacks, but they are not compatible with the modem.

Connecting a modem cable

To connect the modem cable, follow these steps:

1. Plug the modem cable into the modem jack (1) on the computer.

Connecting to a wired network 7

2. Plug the modem cable into the RJ-11 telephone wall jack (2).

NOTE: If the modem cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting a country- or region-specific modem cable adapter

Telephone jacks vary by country or region. To use the modem and the modem cable outside the country or

region in which you purchased the computer, you must obtain a country- or region-specific modem cable

adapter.

To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these

steps:

1. Plug the modem cable into the modem jack (1) on the computer.

2. Plug the modem cable into the modem cable adapter (2).

3. Plug the modem cable adapter (3) into the telephone wall jack.

8 Chapter 2 Network connections

3 Screen navigation

You can navigate the computer screen in the following ways:

●Use touch gestures directly on the computer screen (select products only)

●Use touch gestures on the TouchPad

●Use a keyboard and optional mouse (mouse purchased separately)

●Use an on-screen keyboard (select products only)

●Use the pointing stick (select products only)

Using the TouchPad and touch screen gestures

The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.

You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an

external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures

described in this chapter.

You can also customize gestures and view demonstrations of how they work. Type control panel in the

taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers,

select Mouse.

NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).

Tap

Use the tap/double-tap gesture to select or open an item on the screen.

●Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select

the item. Double-tap an item to open it.

Using the TouchPad and touch screen gestures 9

Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.

●Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your

fingers together.

●Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your

fingers apart.

Two-finger scroll (TouchPad only)

Use the two-finger scroll to move up, down, or sideways on a page or image.

●Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

Two-finger tap (TouchPad only)

Use the two-finger tap to open the menu for an object on the screen.

NOTE: The two-finger tap performs the same function as right-clicking with the mouse.

●Tap two fingers on the TouchPad zone to open the options menu for the selected object.

10 Chapter 3 Screen navigation

Four-finger tap (TouchPad only)

Use the four-finger tap to open the action center.

●Tap four fingers on the Touchpad to open the action center and view current settings and notifications.

Three-finger swipe (TouchPad only)

Use the three-finger swipe to view open windows and to switch between open windows and the desktop.

●Swipe 3 fingers away from you to see all open windows.

●Swipe 3 fingers toward you to show the desktop.

●Swipe 3 fingers left or right to switch between open windows.

One-finger slide (touch screen only)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

●To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.

●To move an object, press and hold your finger on an object, and then drag your finger to move the

object.

Using the TouchPad and touch screen gestures 11

Using the keyboard and optional mouse

The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do

using touch gestures. The keyboard also allows you to use action keys and key combinations to perform

specific functions.

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions

than those discussed in this section.

Using the on-screen keyboard

The computer has an on-screen keyboard that is displayed when you are in tablet mode.

1. To display the on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the

taskbar.

2. Begin typing.

To access settings for the on-screen keyboard, type control panel in the taskbar search box, select

Control Panel, select Devices and Printers, and then select Typing.

NOTE: Hot keys do not display or function on the on-screen keyboard.

NOTE: Suggested words may be displayed at the top of the on-screen keyboard. Tap a word to select

it.

12 Chapter 3 Screen navigation

4 Entertainment features

Use your HP computer for business or pleasure to meet with others via the webcam, mix audio and video, or

connect external devices like a projector, monitor, TV, or speakers.

Using a webcam (select products only)

Your computer has a webcam (integrated camera) that records video and captures photographs. Some

models allow you to video conference and chat online using streaming video.

▲To access the camera, type camera in the taskbar search box, and then select Camera from the list of

applications.

Using audio

You can download and listen to music, stream audio content (including radio) from the web, record audio, or

mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or

attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or

speakers.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out

(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect

high-definition speakers to the computer, see Setting up HDMI audio on page 16. Before connecting

speakers, lower the volume setting.

Connecting headphones

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental

Notices.

To access this document:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then select User Guides.

You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in

(microphone) combo jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Using a webcam (select products only) 13

Connecting headsets

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental

Notices.

To access this document:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then select User Guides.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-

out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

To view or change sound settings:

▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select Sound.

– or –

Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound.

Your computer may include an enhanced sound system by Bang & Olufsen, DTS, or another provider. As a

result, your computer may include advanced audio features that can be controlled through an audio control

panel specific to your audio system.

Use the audio control panel to view and control audio settings.

▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select the audio control panel specific to your system.

– or –

Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the

audio control panel specific to your system.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite

websites and download video and movies to watch on your computer when you are not connected to a

network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external

monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

For information on using your video features, refer to HP Support Assistant.

14 Chapter 4 Entertainment features

Connecting video devices using a USB Type-C cable (select products only)

NOTE: To connect a USB Type-C Thunderbolt® device to your computer, you need a USB Type-C cable,

purchased separately.

To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt

device according to the following instructions:

1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.

2. Connect the other end of the cable to the external Thunderbolt device.

3. Press fn+f4 to alternate the computer screen image between 4 display states.

●PC screen only: View the screen image on the computer only.

●Duplicate: View the screen image simultaneously on both the computer and external device.

●Extend: View the screen image extended across both the computer and external device.

●Second screen only: View the screen image on the external device only.

Each time you press fn+f4 the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of

the external device, as follows. Type control panel in the taskbar search box, select Control Panel,

select Appearance and Personalization. Under Display, select Adjust resolution.

Connecting video devices using an HDMI cable (select products only)

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

To see the computer screen image on a high-definition TV or monitor, connect the high-definition device

according to the following instructions:

1. Connect one end of the HDMI cable to the HDMI port on the computer.

Using video 15

2. Connect the other end of the cable to the high-definition TV or monitor.

3. Press fn+f4 to alternate the computer screen image between 4 display states:

●PC screen only: View the screen image on the computer only.

●Duplicate: View the screen image simultaneously on both the computer and the external device.

●Extend: View the screen image extended across both the computer and the external device.

●Second screen only: View the screen image on the external device only.

Each time you press fn+f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of

the external device, as follows. Type control panel in the taskbar search box, select Control Panel,

select Appearance and Personalization. Under Display, select Adjust resolution.

Setting up HDMI audio

HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV

to the computer, you can then turn on HDMI audio by following these steps:

1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select

Playback devices.

2. On the Playback tab, select the name of the digital output device.

3. Click Set Default, and then click OK.

To return the audio stream to the computer speakers:

1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click

Playback devices.

2. On the Playback tab, click Speakers.

3. Click Set Default, and then click OK.

Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by

connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on a hub or an

external docking station. You can connect in several ways, depending on the type of graphics controller

16 Chapter 4 Entertainment features

installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager

to find out what hardware is installed on your computer.

▲Type device manager in the taskbar search box, and then select the Device Manager app. A list

displays all the devices installed on your computer.

Connect displays to computers with Intel graphics (with an optional hub)

NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification

dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices

include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which

extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. For more information, type control panel in the taskbar search box, select

Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution.

Discovering and connecting to Miracast-compatible wireless displays (select

products only)

NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the

documentation that came with your TV or secondary display.

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow

the steps below.

To open Miracast:

▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a

wireless display, and then follow the on-screen instructions.

Discovering and connecting to Intel WiDi certified displays (select Intel products

only)

Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your

entire computer screen to a TV or a secondary display device.

Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;

provides for full-screen duplication; and improves speed, quality, and scaling.

To connect to Intel WiDi certified displays:

▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a

wireless display, and then follow the on-screen instructions.

To open Intel WiDi:

▲Type Intel WiDi in the taskbar search box, and then click Intel WiDi.

Using video 17

5 Power management

NOTE: A computer may have a power button or a power switch. The term power button is used throughout

this guide to mean both types of power controls.

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The shutdown command closes all open programs, including the operating system, and then turns off the

display and computer.

Shut down the computer under any of the following conditions:

●When you need to replace the battery or access components inside the computer

●When you are connecting an external hardware device that does not connect to a Universal Serial Bus

(USB) port

●When the computer will be unused and disconnected from external power for an extended period

Although you can turn off the computer with the power button, the recommended procedure is to use the

Windows shutdown command:

NOTE: If the computer is in the Sleep state or in Hibernation (select products only), you must first exit Sleep

or Hibernation before shutdown is possible by briefly pressing the power button.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the

following emergency procedures in the sequence provided:

●Press ctrl+alt+delete. Select the Power icon, and then select Shut Down.

●Press and hold the power button for at least 5 seconds.

●Disconnect the computer from external power.

●Press and hold the power button for at least 15 seconds.

Setting power options

CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you

always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

This practice is particularly important when you travel with your computer.

Using power-saving states

Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your

work is saved to memory.

18 Chapter 5 Power management

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an

external memory card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions while the

computer is in the Sleep state.

Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:

●Briefly press the power button.

●Select the Start button, select the Power icon, and then select Sleep.

To exit Sleep, briefly press the power button.

When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you

stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password

before the computer will return to the screen.

Enabling and exiting user-initiated Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power

Options:

1. Type power options in the taskbar search box, and then select Power Options.

‒ or –

Right-click the Power meter icon , and then select Power Options.

2. In the left pane, select Choose what the power buttons do.

3. Select Change Settings that are currently unavailable, and then, in the When I press the power

button or When I press the sleep button area, select Hibernate.

– or –

Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.

4. Select Save changes.

To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the

screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password

before your work will return to the screen.

Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access power

settings and view the remaining battery charge.

Setting power options 19

●To view the percentage of remaining battery charge and the current power plan, place the mouse

pointer over the power meter icon .

●To use Power Options, right-click the power meter icon , and then select an item from the list. You

can also type power options in the task bar search box, and then select Power Options.

Different power meter icons indicate whether the computer is running on battery or external power. The icon

also reveals a message if the battery has reached a low or critical battery level.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these

steps:

1. Type power options in the taskbar search box, and then select Power Options.

‒ or –

Right-click the Power meter icon , and then select Power Options.

2. In the left pane, select Require a password on wakeup.

3. Select Change Settings that are currently unavailable.

4. Select Require a password (recommended).

NOTE: To create a user account password or change your current user account password, select

Create or change your user account password, and then follow the on-screen instructions. If you do

not need to create or change a user account password, go to step 5.

5. Select Save changes.

Using battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

The computer runs on battery power whenever it is not plugged into external AC power. Computer battery

life varies, depending on power management settings, running programs, display brightness, external

devices connected to the computer, and other factors. Keeping the battery in the computer whenever the

computer is plugged into AC power charges the battery and also protects your work in case of a power

outage. If the computer contains a charged battery and is running on external AC power, the computer

automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power

loss occurs.

NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery

life. Select computer products can switch between graphic modes to increase battery life.

Finding additional battery information

To access battery information:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

20 Chapter 5 Power management

Click the question mark icon in the taskbar.

2. Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery

Check indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery.

●HP Battery Check tool to test battery performance

●Information on calibration, power management, and proper care and storage to maximize battery life

●Information on battery types, specifications, life cycles, and capacity

Using HP Battery Check

To monitor the status of your battery, or if the battery is no longer holding a charge, run HP Battery Check in

the HP Support Assistant app. If HP Battery Check indicates that your battery should be replaced, contact

support.

To run HP Battery Check:

1. Connect the AC adapter to the computer.

NOTE: The computer must be connected to external power for Battery Check to work properly.

2. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

3. Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery

Check indicates that your battery should be replaced, contact support.

Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the

results of the examination.

Displaying the remaining battery charge

▲Move the pointer over the Power meter icon .

Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum discharge

time gradually decreases as the battery storage capacity naturally degrades.

Tips for maximizing battery discharge time:

●Lower the brightness on the display.

●Select the Power saver setting in Power Options.

Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some low-

battery alerts and system responses can be changed using Power Options. Preferences set using Power

Options do not affect lights.

Type power options in the taskbar search box, and then select Power Options.

Setting power options 21

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the

following behavior occurs:

●The battery light (select products only) indicates a low or critical battery level.

– or –

●The Power meter icon shows a low or critical battery notification.

If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts

down and loses any unsaved information.

Resolving a low battery level

Resolving a low battery level when external power is available

▲Connect one of the following devices:

●AC adapter

●Optional docking or expansion device

●Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

To resolve a low battery level when no power source is available, save your work and shut down the

computer.

Conserving battery power

●Type power options in the taskbar search box, and then select Power Options.

‒ or –

●Select low power-use settings through Power Options.

●Turn off wireless and LAN connections and exit modem applications when you are not using them.

●Disconnect unused external devices that are not plugged into an external power source.

●Stop, disable, or remove any external memory cards that you are not using.

●Decrease screen brightness.

●Before you leave your work, initiate Sleep, or shut down the computer.

Disposing of a battery

When a battery has reached the end of its useful life, do not dispose of the battery in general household

waste. Follow the local laws and regulations in your area for battery disposal.

Replacing a battery

The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the

battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

22 Chapter 5 Power management

Using external AC power

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the

computer box.

External AC power is supplied through an approved AC adapter or an optional docking or expansion device.

Connect the computer to external AC power under any of the following conditions:

●When charging or calibrating a battery

●When installing or modifying system software

●When writing information to a CD, a DVD, or a BD (select products only)

●When running Disk Defragmenter

●When performing a backup or recovery

When you connect the computer to external AC power, the following events occur:

●The battery begins to charge.

●If the computer is turned on, the power meter icon in taskbar changes appearance.

When you disconnect external AC power, the following events occur:

●The computer switches to battery power.

●The display brightness is automatically decreased to save battery life.

Setting power options 23

6 Security

Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows Computer

Setup utility (BIOS) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product

from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete confidential files, and remove all

password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery

service available in select regions. If the computer is stolen, Computrace can track the computer if the

unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in

order to use Computrace. For information about ordering the Computrace software, go to

http://www.hp.com.

Computer risk Security feature

Unauthorized use of the computer HP Client Security, in combination with a password, smart card,

contactless card, registered fingerprints, or other authentication

credential

Unauthorized access to Computer Setup (BIOS) BIOS Administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*

Unauthorized startup from an optional external optical drive

(select products only), optional external hard drive (select

products only), or internal network adapter

Boot options feature in Computer Setup*

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data ●HP Drive Encryption software

●Windows Defender

Unauthorized access to Computer Setup settings and other

system identification information

BIOS Administrator password in Computer Setup*

Unauthorized removal of the computer Security cable slot (used with an optional security cable on select

products only)

*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.

You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer

Setup.

NOTE: On tablets without keyboards, you can use the touch screen.

24 Chapter 6 Security

Using passwords

A password is a group of characters that you choose to secure your computer information. Several types of

passwords can be set, depending on how you want to control access to your information. Passwords can be

set in Windows or in Computer Setup, which is preinstalled on the computer.

●BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system

BIOS.

●Windows passwords are set only in the Windows operating system.

●If you forget both the DriveLock user password and the DriveLock master password set in Computer

Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be

used.

You can use the same password for a Computer Setup feature and for a Windows security feature. You can

also use the same password for more than one Computer Setup feature.

Use the following tips for creating and saving passwords:

●When creating passwords, follow requirements set by the program.

●Do not use the same password for multiple applications or websites, and do not reuse your Windows

password for any other application or website.

●Use the Password Manager feature of HP Client Security to store your user names and passwords for

your websites and applications. You can securely read them in the future if they cannot be remembered.

●Do not store passwords in a file on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their

functions.

Setting passwords in Windows

Password Function

Administrator password* Protects access to a Windows administrator-level account.

NOTE: Setting the Windows administrator password does not

set the BIOS Administrator password.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search

box, and then select the HP Support Assistant app.

Using passwords 25

Setting passwords in Computer Setup

Password Function

BIOS administrator password* Protects access to Computer Setup.

NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it

until those features have been disabled.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock. It is also used to remove DriveLock protection.

NOTE: For select products, a BIOS administrator password must

be set before you can set a DriveLock password.

DriveLock user password* Protects access to the internal hard drive that is protected by

DriveLock, and is set under DriveLock Passwords during the

enable process.

NOTE: For select products, a BIOS administrator password must

be set before you can set a DriveLock password.

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password

To set, change, or delete this password, follow these steps:

Setting a new BIOS administrator password

1. Start Computer Setup.

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

▲Turn off the tablet. Press the power button in combination with the volume down button

until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Create BIOS Administrator password or Set Up BIOS Administrator Password

(select products only), and then press enter.

3. When prompted, type a password.

4. When prompted, type the new password again to confirm.

5. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Changing a BIOS administrator password

1. Start Computer Setup.

●Computers or tablets with keyboards:

26 Chapter 6 Security

▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

▲Turn off the tablet. Press the power button in combination with the volume down button

until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Change BIOS Administrator Password or Change Password (select products

only), and then press enter.

3. When prompted, type your current password.

4. When prompted, type your new password.

5. When prompted, type your new password again to confirm.

6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Deleting a BIOS administrator password

1. Start Computer Setup.

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

▲Turn off the tablet. Press the power button in combination with the volume down button

until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Change BIOS Administrator Password or Change Password (select products

only), and then press enter.

3. When prompted, type your current password.

4. When prompted for the new password, leave the field empty, and then press enter.

5. When prompted to type your new password again, leave the field empty, and then press enter.

6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering a BIOS administrator password

At the BIOS Administrator password prompt, type your password (using the same kind of keys you used to

set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator

password, you must restart the computer and try again.

Using passwords 27

Managing a Computer Setup DriveLock password (select products only)

CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the

DriveLock user password and the DriveLock master password in a safe place away from your computer. If you

forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied

only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password

must be entered to access the drive. The drive must be inserted into the computer or an advanced port

replicator in order for it to be accessed by the DriveLock passwords.

To apply DriveLock protection to an internal hard drive, a user password and a master password must be set

in Computer Setup. Note the following considerations about using DriveLock protection:

●After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering

either the user password or the master password.

●The owner of the user password should be the day-to-day user of the protected hard drive. The owner

of the master password may be either a system administrator or the day-to-day user.

●The user password and the master password can be identical.

●You can delete a user password or master password only by removing DriveLock protection from the

drive.

NOTE: For select products, a BIOS administrator password must be set before you can access the

DriveLock features.

Setting a DriveLock password

To set a DriveLock password in Computer Setup, follow these steps:

1. Start Computer Setup.

●Computers or tablets with keyboards:

1. Turn off the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●Tablets without keyboards:

1. Turn off the tablet.

2. Press the power button in combination with the volume down button until the Startup menu

is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, make the selection for Hard Drive Utilities or Hard Drive Tools (select products only),

select DriveLock, and then press enter.

NOTE: For select products, you may be required to set a DriveLock password and enter the BIOS

administrator password.

3. Select the hard drive you want to protect, and then press enter.

4. Select Set DriveLock Master Password or Set DriveLock Password (select products only), and then

press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock password.

7. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

28 Chapter 6 Security

Enabling DriveLock (select products only)

For select products, you may need to follow these instructions to enable DriveLock.

1. Start Computer Setup.

●Computers or tablets with keyboards:

1. Turn off the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●Tablets without keyboards:

1. Turn off the tablet.

2. Press the power button in combination with the volume down button until the Startup menu

is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock,

and then press enter.

NOTE: For select products, you may be required to enter the BIOS Administrator password and select

Set DriveLock Password.

3. Select the hard drive you want to protect, and then press enter.

4. Follow the on-screen instructions to make the selections to enable DriveLock and to enter passwords

when prompted.

NOTE: For select products, you may be prompted to type DriveLock. The field is case sensitive.

5. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

Disabling DriveLock (select products only)

1. Start Computer Setup.

●Computers or tablets with keyboards:

1. Turn off the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●Tablets without keyboards:

1. Turn off the tablet.

2. Press the power button in combination with the volume down button until the Startup menu

is displayed, and then tap F10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock,

and then press enter.

NOTE: For select products, you may be required to enter the BIOS Administrator password and select

Set DriveLock Password.

3. Select the hard drive you want to manage, and then press enter.

4. Follow the on-screen instructions to disable DriveLock.

5. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

Using passwords 29

Entering a DriveLock password (select products only)

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external

MultiBay).

At the DriveLock Password prompt, type your user or master password (using the same kind of keys you

used to set the password), and then press enter.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password (select products only)

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn off the computer.

2. Press the power button.

3. At the DriveLock Password prompt, type the current DriveLock user password or master password that

you are changing, press enter, and then press or tap f10 to enter Computer Setup.

4. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock,

and then press enter.

NOTE: For select products, you may be required to enter the BIOS Administrator password and select

Set DriveLock Password.

5. Select the hard drive you want to manage, and then press enter.

6. Make the selection to change the password, and then follow the on-screen prompts to enter passwords.

NOTE: The Change DriveLock Master Password option is visible only if the master password was

provided at the DriveLock Password prompt in step 3.

7. To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen

instructions.

Using Computer Setup Automatic DriveLock (select products only)

In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic

DriveLock password is enabled, a random user password and a DriveLock master password will be created for

you. When any user passes the password credential, the same random user and DriveLock master password

will be used to unlock the drive.

NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.

Entering an Automatic DriveLock password (select products only)

To enable an Automatic DriveLock password in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Select an internal hard drive, and then press enter.

30 Chapter 6 Security

6. Read the warning. To continue, select YES.

7. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Removing Automatic DriveLock protection (select products only)

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Select an internal hard drive, and then press enter.

6. Select Disable protection.

7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to

computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them

to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have

caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up

to date.

Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an

antivirus program in order to fully protect your computer.

For more information about computer viruses, access the HP Support Assistant.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software

program you install on your computer and/or network, or it can be a solution made up of both hardware and

software.

There are two types of firewalls to consider:

●Host-based firewalls—Software that protects only the computer it is installed on.

●Network-based firewalls—Installed between your DSL or cable modem and your home network to

protect all the computers on the network.

Using antivirus software 31

When a firewall is installed on a system, all data sent to and from the system is monitored and compared

with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Your computer or networking equipment may already have a firewall installed. If not, firewall software

solutions are available.

NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or

file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem,

disable the firewall, perform the task that you want to perform, and then reenable the firewall. To

permanently resolve the problem, reconfigure the firewall.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct

security problems and improve software performance.

IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.

To protect the computer from security breaches and computer viruses, install all updates from Microsoft as

soon as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Update & Security.

2. Select Windows Update, and then follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen

instructions.

Using HP Client Security (select products only)

HP Client Security software is preinstalled on your computer. This software can be accessed through the HP

Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that

help protect against unauthorized access to the computer, networks, and critical data. For more information,

see the HP Client Security software Help.

Using HP Touchpoint Manager (select products only)

HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and

secure their company assets. HP Touchpoint Manager helps protect devices against malware and other

attacks, monitors device health, and enables customers to reduce time spent solving end-user device and

security issues. Customers can quickly download and install the software, which is highly cost effective

relative to traditional in-house solutions. For more information, see http://www.hptouchpointmanager.com.

Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer

from being mishandled or stolen. To connect a security cable to your computer, follow the device

manufacturer's instructions.

32 Chapter 6 Security

Using a fingerprint reader (select products only)

Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you

must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security

software Help.

After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager

to store and fill in your user names and passwords in supported websites and applications.

Locating the fingerprint reader

The fingerprint reader is a small metallic sensor that is located in one of the following areas of your

computer:

●Near the bottom of the TouchPad

●On the right side of the keyboard

●On the upper-right side of the display

●On the left side of the display

Depending on your product, the reader may be oriented horizontally or vertically. Both orientations require

that you swipe your finger perpendicular to the metallic sensor.

Using a fingerprint reader (select products only) 33

7 Maintenance

It is important to perform regular maintenance to keep your computer in optimal condition. This chapter

explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating

programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools

such as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk

space and help the computer run more efficiently.

To run Disk Cleanup:

1. Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary files

or Uninstall apps to free up disk space.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the

following conditions:

●You drop the computer.

●You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal

operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional

docking device or connected to a USB port is not protected by HP 3D DriveGuard.

34 Chapter 7 Maintenance

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these

drives.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or

the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is

currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at

the far right of the taskbar.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues

and bring new features and options to your computer. For example, older graphics components might not

work well with the most recent gaming software. Without the latest driver, you would not be getting the

most out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,

If you would like to update your programs and drivers, follow these instructions:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

- or -

Click the question mark icon in the taskbar.

2. Select My PC, select the Updates tab, and then select Check for updates and messages.

3. Follow the on-screen instructions.

Cleaning your computer

Use the following products to safely clean your computer:

●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable

wipes, which come in a variety of brands)

●Alcohol-free glass-cleaning fluid

●Solution of water and mild soap

●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure

that a cleaning product is safe for your computer, check the product contents to make sure that ingredients

such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the

product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning

agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

Updating programs and drivers 35

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer

while it is on.

1. Turn off the computer.

2. Disconnect AC power.

3. Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that

a display is dry before you close the computer.

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning

solutions listed previously, or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

Cleaning the TouchPad, keyboard, or mouse (select products only)

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard

surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

●To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with

one of the cleaning solutions listed previously or use an acceptable disposable wipe.

●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of

compressed air with a straw extension.

Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.

●Prepare the computer for traveling or shipping:

◦Back up your information to an external drive.

◦Remove all discs and all external media cards, such as memory cards.

◦Turn off and then disconnect all external devices.

◦Shut down the computer.

●Take along a backup of your information. Keep the backup separate from the computer.

●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your

luggage.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices

that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

36 Chapter 7 Maintenance

●If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when

you are allowed to use your computer. In-flight computer use is at the discretion of the airline.

●If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

●The use of wireless devices may be restricted in some environments. Such restrictions may apply

aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the

policy that applies to the use of a wireless device in your computer, ask for authorization to use your

computer before you turn it on.

●If you are traveling internationally, follow these suggestions:

◦Check the computer-related customs regulations for each country or region on your itinerary.

◦Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt

to power the computer with a voltage converter kit sold for appliances.

Traveling with or shipping your computer 37

8 Backup and recovery

This chapter provides information about the following processes. The information in the chapter is standard

procedure for most products.

●Creating recovery media and backups

●Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose

the available method according to your computer model.

●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This

step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall

the original operating system in cases where the hard drive is corrupted or has been replaced. For

information on creating recovery media, see Creating HP Recovery media (select products only)

on page 38. For information on the recovery options that are available using the recovery media, see

Using Windows tools on page 39.

●Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 40.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,

select File Explorer, and then select This PC.

●If your computer does not list the Windows partition and the Recovery partition, you can obtain

recovery media for your system from support. See the Worldwide Telephone Numbers booklet included

with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

38 Chapter 8 Backup and recovery

You can use Windows tools to create system restore points and create backups of personal information,

see Using Windows tools on page 39.

●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery

Manager to create recovery media after you successfully set up the computer. HP Recovery media can

be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the

original operating system and software programs that were installed at the factory and then configures

the settings for the programs. HP Recovery media can also be used to customize the system or restore

the factory image if you replace the hard drive.

◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep

them in a safe place.

◦HP Recovery Manager examines the computer and determines the required storage capacity for

the media that will be required.

◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and

you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use

rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)

discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a

high-quality blank USB flash drive.

◦If your computer does not include an integrated optical drive with DVD writer capability, but you

would like to create DVD recovery media, you can use an external optical drive (purchased

separately) to create recovery discs. If you use an external optical drive, it must be connected

directly to a USB port on the computer; the drive cannot be connected to a USB port on an external

device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs

for your computer from HP. See the Worldwide Telephone Numbers booklet included with the

computer. You can also find contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦The creation process can take an hour or more. Do not interrupt the creation process.

◦If necessary, you can exit the program before you have finished creating all of the recovery DVDs.

HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery

Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 40.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows

tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲Select the Start button, and then select the Get started app.

Using Windows tools 39

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation

and level of expertise:

IMPORTANT: Not all methods are available on all products.

●Windows offers several options for restoring from backup, refreshing the computer, and resetting the

computer to its original state. For more information see the Get started app.

▲Select the Start button, and then select the Get started app.

●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers

and/or applications option (select products only) of HP Recovery Manager to reinstall the individual

application or driver.

▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers

and/or applications, and then follow the on-screen instructions.

●If you want to recover the Windows partition to original factory content, you can choose the System

Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.

For more information, see Recovering using HP Recovery Manager on page 40. If you have not already

created recovery media, see Creating HP Recovery media (select products only) on page 38.

●On select products, if you want to recover the computer's original factory partition and content, or if you

have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more

information, see Recovering using HP Recovery Manager on page 40.

●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP

Recovery Manager offers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 43.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the

HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery

partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 38.

What you need to know before you get started

●HP Recovery Manager recovers only software that was installed at the factory. For software not

provided with this computer, you must either download the software from the manufacturer's website

or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct

computer issues.

●HP Recovery media must be used if the computer hard drive fails. If you have not already created

recovery media, see Creating HP Recovery media (select products only) on page 38.

●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have

not already created recovery media, see Creating HP Recovery media (select products only) on page 38.

●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does

not work, you can obtain recovery media for your system from support. See the Worldwide Telephone

Numbers booklet included with the computer. You can also find contact information from the HP

40 Chapter 8 Backup and recovery

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen

instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●System Recovery—Reinstalls the original operating system, and then configures the settings for the

programs that were installed at the factory.

●Factory Reset—Restores the computer to its original factory state by deleting all information from the

hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that

was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a

recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment.

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and

hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does

not have an HP Recovery partition or if the hard drive is not working properly.

Restore and recovery 41

1. If possible, back up all personal files.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 42.

3. Follow the on-screen instructions.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is

the order of devices listed in BIOS where the computer looks for startup information. You can change the

selection to an optical drive or a USB flash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB flash drive from which you want to boot.

4. Follow the on-screen instructions.

42 Chapter 8 Backup and recovery

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,

create HP Recovery media; see Creating HP Recovery media (select products only) on page 38.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 43

9 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and

output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup

includes settings for the types of devices installed, the startup sequence of the computer, and the amount of

system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if

USB legacy support is enabled.

To start Computer Setup, follow these steps:

▲Start Computer Setup.

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

▲Turn off the tablet. Press the power button in combination with the volume down button

until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

Navigating and selecting in Computer Setup

●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

NOTE: On tablets without keyboards, you can use your finger to make selections.

●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow

the on-screen instructions.

44 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start

To exit Computer Setup menus, choose one of the following methods:

●To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 44.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Using Computer Setup 45

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing

and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your

computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if

you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 44.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of

the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 46.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.

Do not download or install a BIOS update while the computer is running on battery power, docked in an

optional docking device, or connected to an optional power source. During the download and installation,

follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. Make a note of the date, name, or other identifier. You may need this information

to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.

You will need to access this path when you are ready to install the update.

46 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download

is complete. If no instructions are revealed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot

Device Options menu.

●Tablets without keyboards:

▲Turn off the tablet. Press the power button in combination with the volume down button

until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.

2. Select a boot device, then press enter.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must

ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and

approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/

usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and

solely. HP will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup

(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 44.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 47

Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS

for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores

the BIOS to its previously safe state, without user intervention.

HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default

configuration. The default configuration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your

product, and then follow the on-screen instructions.

48 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start

10 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run

diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside

the operating system so that it can isolate hardware failures from issues that are caused by the operating

system or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. This ID code can then be provided to support to help determine how to correct

the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 49.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

50 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

11 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power

source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC

power source, it should be powered only with an AC adapter or a DC power source supplied and approved by

HP for use with this computer.

The computer can operate on DC power within the following specifications.

Input Power Rating

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

20 V dc @ 3.25 A – 65 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Operating environment

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Input power 51

12 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,

the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic

components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

●If removal or installation instructions direct you to unplug the computer, first be sure that it is properly

grounded.

●Keep components in their electrostatic-safe containers until you are ready to install them.

●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●Use nonmagnetic tools.

●Before handling components, discharge static electricity by touching an unpainted metal surface.

●If you remove a component, place it in an electrostatic-safe container.

52 Chapter 12 Electrostatic Discharge

13 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people

with disabilities, either on a stand-alone basis or with appropriate assistive devices.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be configured to work

with additional assistive technologies. Use the Search feature on your device to locate more information

about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer

support for that product.

Contacting support

We are constantly refining the accessibility of our products and services and welcome feedback from users. If

you have an issue with a product or would like to tell us about accessibility features that have helped you,

please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain

Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical

support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.

North American Mountain Time.

NOTE: Support is in English only.

Supported assistive technologies 53

Index

accessibility 53

administrator password 25

airplane mode key 4

antivirus software 31

Audio 14

Automatic Drivelock 30

Automatic DriveLock password

entering 30

removing 31

backups 38

battery

conserving power 22

discharging 21

displaying remaining charge 21

disposing 22

low battery levels 21

replacing 22

battery information, finding 20

battery power 20

BIOS

determining version 46

downloading an update 46

updating 46

Bluetooth device 4, 6

boot order

changing 42

buttons

power 18

caring for your computer 35

cleaning your computer 35

Computer Setup

BIOS administrator password 26

DriveLock password 28

navigating and selecting 44

restoring factory settings 45

connecting to a WLAN 5

conservation, power 22

corporate WLAN connection 5

critical battery level 18

Disk Cleanup software 34

Disk Defragmenter software 34

drive media 19

DriveLock

disabling 29

enabling 29

DriveLock master password

changing 30

DriveLock password

changing 30

description 28

entering 30

setting 28

electrostatic discharge 52

external AC power, using 23

fingerprint reader 33

firewall software 31

four-finger tap TouchPad gesture

GPS 6

HDMI port

connecting 15

HDMI, configuring audio 16

headphones, connecting 13

headsets, connecting 14

Hibernation

exiting 19

initiating 19

high-definition devices, connecting

15, 17

HP 3D DriveGuard 34

HP Client Security 32

HP Mobile Connect 6

HP PC Hardware Diagnostics (UEFI)

using 49

HP Recovery Manager

correcting boot problems 42

starting 41

HP Recovery media

creating 38

recovery 41

HP Recovery partition

recovery 41

removing 43

HP resources 2

HP Touchpoint Manager 32

input power 51

keyboard and optional mouse

using 12

legacy support, USB 44

low battery level 21

maintenance

Disk Cleanup 34

Disk Defragmenter 34

HP 3D DriveGuard 34

updating programs and drivers

memory card 19

minimized image recovery 41

minimized image, creating 40

Miracast 17

one-finger slide touch screen

gesture 11

operating environment 51

original system recovery 40

passwords

administrator 25

BIOS administrator 26

54 Index

DriveLock 28

user 25

ports

HDMI 15

Miracast 17

USB Type-C Thunderbolt 15

power

battery 20

conserving 22

options 18

power button 18

power switch 18

power-saving states 18

public WLAN connection 5

readable media 19

recover

options 40

recovery

discs 39, 41

HP Recovery Manager 40

media 41

starting 41

supported discs 39

system 40

USB flash drive 41

using HP Recovery media 39

recovery media

creating 38

creating using HP Recovery

Manager 39

recovery partition

removing 43

setting password protection on

wakeup 20

setting power options 18

setup utility

navigating and selecting 44

restoring factory settings 45

shipping the computer 36

shutdown 18

Sleep

exiting 19

initiating 19

software

antivirus 31

Disk Cleanup 34

Disk Defragmenter 34

firewall 31

HP 3D DriveGuard 34

software updates, installing 32

sound settings, using 14

speakers

connecting 13

supported discs, recovery 39

Sure Start

using 48

switch, power 18

system recovery 40

system restore point

creating 39

system restore point, creating 38

tap TouchPad and touch screen

gesture 9

three-finger swipe TouchPad

gesture 11

Thunderbolt

connecting USB Type-C 15

touch screen gestures

one-finger slide 11

TouchPad

using 9

TouchPad and touch screen gestures

tap 9

two-finger pinch zoom 10

TouchPad gestures

four-finger tap 11

three-finger swipe 11

two-finger scroll 10

two-finger tap 10

TPM settings 47

traveling with the computer 36

turning off the computer 18

two-finger pinch zoom TouchPad and

touch screen gesture 10

two-finger scroll TouchPad gesture

two-finger tap TouchPad gesture

unresponsive system 18

updating programs and drivers 35

USB legacy support 44

USB Type-C port, connecting 15

user password 25

using

external AC power 23

power-saving states 18

using sound settings 14

using the keyboard and optional

mouse 12

using the TouchPad 9

video 14

webcam

using 13

Windows

system restore point 38, 39

Windows tools

using 39

wireless button 4

wireless controls

button 4

operating system 4

wireless key 4

wireless light 4

wireless network (WLAN)

connecting 5

corporate WLAN connection 5

functional range 5

public WLAN connection 5

writable media 19

WWAN device 4, 5

Index 55

Wistron NeWeb DFCN4 NFC Module User Manual User Guide

Wistron NeWeb Corporation NFC Module User Guide

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