Wistron IPNTYS05N 1140E IP Deskphone User Manual 1140e
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Contents
- 1. guide
- 2. user manual
user manual
Avaya 1140E IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.03
Part Code: NN43113-106
Date: May 2011
© 2010 Avaya Inc. All Rights Reserved.
Notices
While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information
in this document without the obligation to notify any person or organization of such changes.
Documentation disclaimer
Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this
documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and
hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out
of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End
User.
Link disclaimer
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provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites
and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not
guarantee that these links will work all the time and has no control over the availability of the linked pages.
Warranty
Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.
In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under
warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/
support
Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not
by Avaya.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/
LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA
SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER
(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA
RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS
LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR
AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST
YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING,
DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF
YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE
(HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS
AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICA BLE AVAYA AFFILIATE ("AVAYA").
Copyright
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as well as a civil offense under the applicable law.
Third Party Components
Certain software programs or portions thereof included in the Product may contain software distributed under third party
agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the
Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have
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Downloading documents
For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support
telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:
http://www.avaya.com/support
Revision history
3
Revision history
May 2011
Standard 06.03. This document is up-issued to reflect changes in
global power supply information.
March 2011
Standard 06.02. This document is up-issued to reflect changes in
the procedures for cancelling Call Forward.
October 2010
Standard 06.01. This document is up-issued to support Unistim
5.0 and Avaya Communication Server 1000 Release 7.5.
June 2010
Standard 05.02. This document is up-issued to reflect changes in
technical content for Call Log Options, and to add Record on
Demand content.
June 2010
Standard 05.01. This document is up-issued to support
Communication Server 1000 Release 7.0 for UNIStim 4.0.
January 2010
Standard 04.02. This document is up-issued to support
Communication Server 1000 Release 6.0 for UNIStim 4.0.
October 2009
Standard 04.01. Because of the similarity between
Communication Server 1000 Release 6.0 for UNIStim 4.0
features and Release 5.5 features, UNIStim 4.0 Release 6.0
documentation is also used for Release 5.
Revision history
4
June 2009
Standard 03.02. This document is up-issued to support
Communications Server 1000 Release 6.0.
May 2009
Standard 03.01. This document is up-issued to support
Communications Server 1000 Release 6.0.
January 2009
Standard 02.05. This document is up-issued to support
Communications Server 1000 Release 5.5 for UNIStim 3.0. This
document reflects changes in section Enabling USB Headset.
December 2008
Standard 02.04. This document is up-issued to support
Communications Server 1000 Release 5.5 for UNIStim 3.0. This
document reflects changes in sections Setting up a conference
call and Charging a call or charging a forced call.
April 2008
Standard 02.03. This document is up-issued to support
Communications Server 1000 Release 5.5 for UNIStim 3.0.
May 2007
Standard 01.01. This document is up-issued to support
CS 1000 Release 5.0. This document reflects the new document
number.
November 2006
Standard 5.00. This document is up-issued to reflect an update to
Regulatory information.
Revision history
5
June 2006
Standard 4.00. This document is issued to support
Communication Server 1000 Release 4.5 software. Added
support for new security features.
February 2006
Standard 3.00. This document is issued to support
Communication Server 1000 Release 4.5 software.
January 2006
Standard 2.00. This document is issued to support
Communication Server 1000 Release 4.5 software.
November 2005
Standard 1.00. This document is issued to support
Communication Server 1000 Release 4.5 software.
Revision history
6
Contents
7
Contents
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting technical documentation . . . . . . . . . . . . . . . . . . . 15
Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting help from a distributor or reseller . . . . . . . . . . . . . 15
Getting Help from the Avaya Web site . . . . . . . . . . . . . . . 15
About the Avaya 1140E IP Deskphone . . . . . . . . . . . . . . . . 17
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 29
Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 29
WML Browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Managing your Station Control Password (SCPW) . . . . . 34
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Entering text using the IP Deskphone dial pad . . . . . . . . . . . . 37
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 38
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 38
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 40
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Connecting the components of the phone . . . . . . . . . . . . . . . 41
Replacing your narrowband handset with a wideband handset . .
46
Contents
8
Replacing your narrowband headset with a wideband headset . .
46
Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 49
QoS configuration recommendations . . . . . . . . . . . . . . . . 51
Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 52
Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 67
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 68
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 70
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 72
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 73
Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 73
Viewing IP Deskphone information . . . . . . . . . . . . . . . . . 74
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 76
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 82
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 82
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 83
Configuring the name display format . . . . . . . . . . . . . . . . 85
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 86
Configuring Caller ID display order . . . . . . . . . . . . . . . . . 87
Configuring Normal mode indication . . . . . . . . . . . . . . . . 87
Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 89
1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 91
Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Contents
9
Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . 100
2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . 112
1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 112
3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 113
5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 113
7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 113
8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 114
10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 114
3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . 114
4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 121
Making a call using the Corporate Directory . . . . . . . . . 121
Making a call using the Personal Directory . . . . . . . . . . 122
Making a call using the Callers List . . . . . . . . . . . . . . . . 123
Making a call using the Redial List . . . . . . . . . . . . . . . . . 124
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Contents
10
Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 135
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 139
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 141
Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 145
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 148
Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 150
Talking with more than one person . . . . . . . . . . . . . . . . . 152
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 152
Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 154
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Contents
11
Working without interruption . . . . . . . . . . . . . . . . . . . . . . 158
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Using Call Page Connect to make an announcement . . . . . 161
Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 162
Charging a call or charging a forced call . . . . . . . . . . . . . . . 163
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 167
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 173
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 173
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 181
Using Virtual Office on your Remote IP Deskphone . . . 182
Using Virtual Office on your Office IP Deskphone . . . . . 185
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 186
Emergency calls on your Remote IP Deskphone . . . . . . 186
Automatic log out from Virtual Office . . . . . . . . . . . . . . . 186
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 187
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 189
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 190
Contents
12
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 190
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 191
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 192
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 192
Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 194
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Accessing External Server Applications . . . . . . . . . . . . . 199
Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 199
Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 202
Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Services and Telephone Options menus . . . . . . . . . . . . . . . 205
Regulatory and safety information . . . . . . . . . . . . . . . . . . 207
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 213
GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Contents
14
Customer Service
15
Customer Service
Visit the Avaya Web site to access the complete range of services and
support that Avaya provides. Go to www.avaya.com or go to one of the
pages listed in the following sections.
Navigation
• “Getting technical documentation” on page 15
• “Getting product training” on page 15
• “Getting help from a distributor or reseller” on page 15
• “Getting Help from the Avaya Web site” on page 15
Getting technical documentation
To download and print selected technical publications and release notes
directly from the Internet, go to www.avaya.com/support.
Getting product training
Ongoing product training is available. For more information or to register,
you can access the Web site at www.avaya.com/support. From this Web
site, you can locate the Training contacts link on the left-hand navigation
pane.
Getting help from a distributor or reseller
If you purchased a service contract for your Avaya product from a
distributor or authorized reseller, contact the technical support staff for
that distributor or reseller for assistance.
Getting Help from the Avaya Web site
The easiest and most effective way to get technical support for Avaya
products is from the Avaya Technical Support Web site at
www.avaya.com/support.
Customer Service
16
About the Avaya 1140E IP Deskphone
17
About the
Avaya 1140E IP Deskphone
Your Avaya 1140E IP Deskphone brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
In this guide, self-labeled line/programmable feature key labels appear
beside the keys, and context-sensitive soft key labels appear directly
above the keys. Figure 1 shows self-labeled line/programmable feature
keys and context-sensitive soft keys.
Figure 1: Self-labeled line/programmable feature keys and
context-sensitive soft keys
Basic features
Your Avaya 1140E IP Deskphone supports the following features:
• six self-labeled line/programmable feature keys with labels and
indicators
• four context-sensitive soft keys
About the Avaya 1140E IP Deskphone
18
For information about context-sensitive soft keys, see Avaya Features
and Services Fundamentals (NN43001-106).
Note: Some Avaya 1140E IP Deskphone phones are not configured
to support soft key functionality. Consult your system administrator.
• graphical, high-resolution LCD display, backlit, with adjustable
contrast
• high-quality speaker phone
• volume control keys for adjusting ringer, speaker, handset, and
headset volume
• six specialized feature keys:
—Quit
— Directory
— Message/Inbox
— Shift/Outbox
— Services
—Copy
• six call-processing fixed keys:
—Mute
— Handsfree
— Goodbye
— Expand
— Headset
—Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with an On/Off key
• USB port to support a keyboard, mouse, wireless headset, or an
audio device. The USB audio devices include the Avaya Enhanced
USB Headset Adapter, the Avaya Mobile USB Headset Adapter, the
Algo 4900 USB Analog Terminal Adapter (ATA), and wireless
headsets from GN Netcom and Plantronics. Powered downstream
About the Avaya 1140E IP Deskphone
19
1.1-compliant USB hubs are supported, including USB 2.0 hubs, if
they offer USB 1.1 backwards compliancy.
• automatic network configuration
• Graphical XAS
• hearing aid compatibility
• wireless headset support using a Bluetooth® 1.2
wireless technology compliant Audio Gateway
(Headset Profile, Bluetooth Power Class 2).
• Accessory Expansion Module port to connect the Avaya 1100 Series
Expansion Module
For information about using the Expansion Module, see the Avaya
1100 Series Expansion Module User Guide (NN43130-101).
• supports wideband audio when the deskphone is equipped with a
wideband-capable handset. You must supply your own wideband-
capable handset.
• supports wideband audio when the deskphone is equipped with a
wide-band capable headset. You must supply your own wideband-
capable headset.
• supports wideband audio using the internal speakerphone
• supports the ability to deliver text messages to the display and audio
messages to the speaker (see “Using Hospitality features” on
page 192)
• supports the WML Browser (see “WML Browser support” on page 30)
About the Avaya 1140E IP Deskphone
20
Telephone controls
Figure 2 shows the Avaya 1140E IP Deskphone.
Figure 2: Avaya 1140E IP Deskphone
This section describes the controls on your Avaya 1140E IP Deskphone.
In some geographic regions, the Avaya 1140E IP Deskphone is offered
with key caps that have English text labels. In this document, text in
parentheses indicates the labels that appear on the key caps, for
example, (Services).
Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.
About the Avaya 1140E IP Deskphone
21
When a triangle appears before a soft key
label, the feature is active.
Press the More key to access the next layer
of context-sensitive soft keys (self-labeled).
The keys on either side of the LCD display
area are self-labeled line/programmable
feature keys, with labels on the LCD. These
keys also function as line (DN) keys.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
Z
(Volume +)
(Volume -)
About the Avaya 1140E IP Deskphone
22
Your Mute key functionality is enabled or
disabled by your system administrator.
Contact your system administrator to
determine if your Mute key is enabled.
If your Mute key is enabled, press the Mute
key to listen to the receiving party without
transmitting. Press the Mute key again to
return to two-way conversation.
Note: If your Mute key is not enabled,
pressing the Mute key places the call on
hold. Press the Mute key again to
restore the active call or press the line
key to restore the active call. You cannot
retrieve this call from hold by pressing
the Hold key
The Mute key applies to handsfree, handset,
and headset microphones.
The Mute LED indicator, located on the Mute
key, flashes to indicate that the microphone
is muted.
Press the Handsfree key to activate
handsfree.
The Handsfree LED indicator, located on the
Handsfree key, lights to indicate when
handsfree is active.
(Mute)
(Handsfree)
About the Avaya 1140E IP Deskphone
23
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use Up and Down to scroll up and down in
lists, and the Left and Right keys to position
the cursor. In some dialog boxes that appear
on your phone, you can also use the Left
and Right keys to select editable fields;
press the Right key to select the field below
the current selection, or the Left key to
select the one above.
Use the Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
In most menus, you can use the Enter key
instead of the Select soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
Use the Expand key to access external
server applications
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
The Headset LED indicator, located on the
Headset key, lights to indicate that the
headset is in use.
(Hold)
(Expand)
(Headset)
About the Avaya 1140E IP Deskphone
24
Press the Headset key twice to open the
Bluetooth Setup menu.
If Bluetooth wireless technology is not
enabled on your phone, this menu is not
available.
Use the Goodbye key to terminate an active
call.
When a message is waiting, the red Visual
Alerter/Message Waiting indicator lights.
Also, when the ringer sounds, this indicator
flashes.
Note: You may also hear an audio
Message Waiting Indicator (stutter or
beeping dial tone) when you go off-hook.
When your Avaya 1140E IP Deskphone
firmware is being updated, the blue Feature
Status Lamp indicator flashes.
To find out if additional features are
supported for this lamp, contact your
administrator.
Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
Press the Quit/Stop key to exit an active
menu or dialog. Pressing the Quit/Stop key
does not affect the status of active calls.
(Headset)
(Headset)
(Goodbye)
(Copy)
(Quit)
About the Avaya 1140E IP Deskphone
25
Press the Shift/Outbox key to toggle
between two feature key pages and to
access an additional six lines/features.
This function is not available on all phones;
consult your system administrator.
Press the Message/Inbox key to access
your voice mailbox.
This function is not available on all phones;
consult your system administrator.
Press the Directory key to access directory
services.
(Shift/Outbox)
(Msg/Inbox)
(Directory)
About the Avaya 1140E IP Deskphone
26
Press the Services key and use the
navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On hook default path
— Change Feature Key Label
— Name Display Format
— Live Dialpad
— Caller ID display order
— Normal mode indication
(Services)
About the Avaya 1140E IP Deskphone
27
(continued)
• Password Admin:
— Station Control Password
The Password Admin menu is not
available on all
Avaya 1140E IP Deskphone phones.
Consult your system administrator.
• Display Network Diagnostics Utilities
Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Press the Services key to exit from any
menu or menu item.
Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
•4. Lock Menu
If you attempt to access the Local Tools
menu and a dialog box appears
prompting you for a password, contact
your system administrator. Your system
administrator can establish a password
for the Local Tools menu.
(Services)
(Services)
(Services)
About the Avaya 1140E IP Deskphone
28
Telephone display
Your Avaya 1140E IP Deskphone has three display areas:
• The upper display area provides labels for the six self-labeled line/
programmable feature key labels.
• The middle display area contains single-line information for items
such as caller number, caller name, Call Timer, feature prompt
strings, user-entered digits, date and time information, and IP
Deskphone information.
• The lower display area provides labels for the four context-sensitive
soft keys.
Figure 3 shows an idle LCD screen.
Figure 3: Avaya 1140E IP Deskphone LCD screen
License Notification
Notify your system administrator if your phone displays a message in a
pop-up window about the licensing feature or evaluation period. License
notification provides details to help diagnose why the features are
disabled on the phone. You can press the Stop key or lift the handset to
close the window. The window redisplays every 24 hours at 1:00 AM
(default). The time and time frame can be configured when you provision
About the Avaya 1140E IP Deskphone
29
the phone. For information about provisioning the IP Deskphones, see
Avaya Communication Server 1000 IP Deskphones Fundamentals
(NN43001-368).
Call features and Flexible Feature Codes
Some features are not available on all IP Deskphones. Call features and
Flexible Feature Codes (FFC) must be assigned to your IP Deskphone
and supported by system software. Contact your system administrator to
configure these features and codes on your IP Deskphone.
Audio and text message broadcast
The Avaya 1140 IP Deskphone can display special messages in the
display area of your telephone, and can play special audio messages
through the speaker. Your administrator broadcasts these messages,
which can be used to inform you of events like company news, meeting
reminders, and weather bulletins. The message can be preceded by an
audio alert (a series of beeps).
The Avaya 1140 IP Deskphone supports the following special messages:
• text: a single line of text displays. If the message is too long for the
display, the message is truncated, you see an ellipsis and you cannot
see the rest of the message.
• display: content in the form of a WML web page is displayed on a
WML browser on the IP deskphone
• audio: an audio message streams to the telephone
When an audio message starts, the Interrupt Screen displays. While the
audio message plays, you can switch to your handset or headset to listen
to the message. Depending on the priority of the message, the message
can barge-in during an active telephone call, during an incoming call alert,
or when another message is playing.
You can also cancel the audio using the following methods:
• if listening on the speaker, pressing the Handsfree key
About the Avaya 1140E IP Deskphone
30
• if listening on the handset, placing the handset on hook
• if listening on the headset, pressing the Headset key
• by pressing the Cancel soft key
• by pressing any Line or Feature key
WML Browser support
The Avaya 1140 IP Deskphone includes a WML Browser. This browser
supports the display of WML pages containing text and images from your
administrator. You can also use it in the same way as you would use a
browser on a smartphone.
One or more tones may precede content displayed in the WML Browser.
There are two modes of content display: normal and barge. Normal
display of content occurs if you are not actively using the phone; barge
display of content occurs at any time.
You configure your IP Deskphone to support the WML Browser, including
configuring a WML home page. For more information, see “3. Network
Configuration menu” on page 114. Your administrator may have already
configured the browser for you.
When you access a WML page (called a deck) using the browser, the
pages (called a set of cards) download to your IP Deskphone. The
browser handles navigation between the cards in the downloaded deck.
After a card loads, it can cause a timer to be activated. When this timer
expires, the action defined on the card occurs.
When a card is active, but you have not done anything on the card for a
configurable amount of time, an inactivity page can display, if configured.
If you have a keyboard and mouse attached to your IP Deskphone, you
can use the mouse and keyboard on the WML page. Use the mouse to
navigate on the page, and to select or activate items. Use the keyboard to
navigate and input text.
About the Avaya 1140E IP Deskphone
31
The WML Browser supports basic HTTP authentication. If you connect to
a WML page that requires authentication, the browser leads you through
the authentication steps.
When you are browsing, the following soft keys on your IP Deskphone
can appear:
• Home: Pressing this soft key causes the page defined in the WML
Home field to display.
• Refresh: Pressing this soft key causes the current page to reload,
including a complete refresh of the deck.
• Cancel: Pressing this soft key causes the active WML page request
to be cancelled.
The displayed WML page can have its own soft keys. These additional
soft keys can span multiple levels, so you use the More soft key to display
the next level of soft keys.
The following table describes some of the typical conditions and the soft
keys displayed.
Table 1: WML softkey display
Condition Soft key
1Soft key
2Soft key
3Soft key
4
Page loading,
WML Home not
configured
Cancel (blank) (blank) (blank)
Page loading,
WML Home
configured
Home Cancel (blank) (blank)
Page loaded,
WML Home not
configured
Refresh (blank) (blank) (blank)
About the Avaya 1140E IP Deskphone
32
Page Loaded,
WML Home
configured,
no page-defined soft
keys
Home Refresh (blank) (blank)
Page Loaded,
WML Home
configured,
one page-defined
soft key
<page-
defined
soft key
1>
Home Refresh (blank)
Page Loaded,
WML Home
configured,
two page-defined
soft keys
<page-
defined
soft key
1>
<page-
defined
soft key
2>
Home Refresh
Page Loaded,
WML Home
configured,
three page-defined
soft keys
<page-
defined
soft key
1>
<page-
defined
soft key
2>
<page-
defined
soft key
3>
More
Home Refresh (blank) More
Page Loaded,
WML Home
configured,
four page-defined
soft keys
<page-
defined
soft key
1>
<page-
defined
soft key
2>
<page-
defined
soft key
3>
More
<page-
defined
soft key
4>
Home Refresh More
Table 1: WML softkey display
Condition Soft key
1Soft key
2Soft key
3Soft key
4
About the Avaya 1140E IP Deskphone
33
Some web pages enable you to use Click to Dial from the browser. When
a handset icon displays, the number shown beside the icon is the phone
number that will be dialed when the icon is selected. Highlight the icon
and select it to place a call; the web browser screen does not display
during the call.
Use the up and down arrow keys to highlight items on a page.
The browser tracks a history of the pages displayed. When the history
has items to display, you can see left and right arrows in the bottom right
corner of the display; these arrows indicate the directions available for
moving over the display.
Activate an item using the Enter key or the Feature keys located on either
side of the display.
Note: The Access key feature allows you to select items using
dialpad keys (such as pressing 1 for room service.) This function
must be configured.
Page Loaded,
WML Home
configured,
five page-defined
soft keys
<page-
defined
soft key
1>
<page-
defined
soft key
2>
<page-
defined
soft key
3>
More
<page-
defined
soft key
4>
<page-
defined
soft key
5>
Home More
Refresh (blank) (blank) More
Table 1: WML softkey display
Condition Soft key
1Soft key
2Soft key
3Soft key
4
About the Avaya 1140E IP Deskphone
34
Security features
The following security features are available on your
Avaya 1140E IP Deskphone:
• Using encrypted calling
• Managing your Station Control Password (SCPW)
Using encrypted calling
Your Avaya 1140E IP Deskphone supports secure communication using
SRTP media encryption. If the feature is enabled, a security icon (q)
appears on the screen when your call is secured using SRTP media
encryption. Contact your system administrator to find out if this feature is
available for your use.
Managing your Station Control Password (SCPW)
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your IP
Deskphone
• password-protected IP Deskphone features (for example, Personal
Directory, Redial List, and Callers List)
Your system administrator defines your initial SCPW. Contact your
system administrator for detailed information.
To change your SCPW:
1. Press the Services key.
2. Press the Up/Down keys to scroll and
highlight Password Admin.
(Services)
About the Avaya 1140E IP Deskphone
35
Note: The default configuration for Password Protection is off.
To turn Password Protection on or off:
3. Press the Enter key.
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down keys to scroll and
highlight New Password.
6. Press the Enter key.
7. Use the dialpad to enter the new
password.
8. Press the Select soft key to accept the
new password.
If you are locked out of your
Avaya 1140E IP Deskphone, or if you
forget your SCPW, contact your system
administrator.
1. Press the Directory key.
(Directory)
About the Avaya 1140E IP Deskphone
36
2. Press the Up/Down navigation keys to
scroll and highlight Change Protection
Mode.
3. Use the dialpad to enter your password
(if Password Protection is enabled).
4. Press the Enter soft key.
5. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Enable Password Protection
— Disable Password Protection
6. Choose one of the following soft keys:
—Yes to accept the selection
—No to return to the Directory menu
7. Press the Done soft key.
or
Entering and editing text
37
Entering and editing text
You can enter and edit text on your Avaya 1140E IP Deskphone using the
following methods:
•“Entering text using the IP Deskphone dial pad” on page 37
•“Entering text using the USB keyboard” on page 38
•“Editing text using the soft keys” on page 38
The use of any of these methods for text entry or editing depends on the
application. Table 2 shows the applications and input devices that you
can use for text entry.
Entering text using the IP Deskphone dial
pad
You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List, and Callers List. Use the dialpad in
conjunction with the soft keys.
For example, if you want to enter the letter A, press the number 2 key
once. If you want to enter the letter C, press the number 2 key three
times. No letters are associated with the number 1 or the 0 keys.
Table 2: Application text entry
For: Use:
Call Server-related applications
(for example, changing feature
key labels, adding personal
directory entries, or dialing)
Dialpad
USB keyboard for numeric
entries only
Graphical applications USB keyboard
Local Tools menu USB keyboard
Dialpad for numeric entries
Entering and editing text
38
Entering text using the USB keyboard
You can use the USB keyboard, when connected, to enter text in the tools
and graphical applications.
For number entry in phone applications (for example, when dialing), you
can use the keyboard to enter digits (0 to 9), as well as * and #. Other
characters are ignored.
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and
f8) to control the IP Deskphone. Table 3 shows the function keys and their
associated action during IP Deskphone calls.
Editing text using the soft keys
You can use soft keys to edit text when you use features such as
Personal Directory, Redial List, and Callers List. Use the soft keys in
conjunction with the dialpad.
Table 3: USB keyboard function keys during IP Deskphone
calls
Function key Action
f1 Go to Handsfree mode
f2 Go to Headset mode
f3 Place the current call on hold
f4 Mute the current call
f5 Volume up
f6 Volume down
f7 Copy
f8 Quit
Entering and editing text
39
To edit an entry in your Personal Directory, press the Directory key, and
select the desired entry from your Personal Directory.
To edit text with the soft keys:
1. Press the Edit soft key.
2. Press the Left/Right navigation keys to move through the text.
3. Select the appropriate editing soft key for the operation you want to
perform.
4. If the character you want is not visible, press the More soft key to
access the next layer of soft keys.
5. To add non-alphanumeric symbols, press the Symbol soft key, and
perform the following:
a. Press the Up navigation key to access the symbols.
b. Press the Left/Right navigation keys to move to a specific
symbol.
c. Press the Choose soft key to select a symbol.
6. Press the Next soft key to submit your changes.
When you are editing text using the soft keys, various commands are
available on the soft keys to help you, as described in Table 4.
Table 4: Editing soft key description
Soft key Description
Cancel Cancel an action.
Choose Select a non-alphanumeric symbol (available
only after the Symbol soft key is selected).
Clear Clear the input field.
Case Switch the next character to either uppercase or
lowercase.
Delete Backspace one character.
Done/Select/Enter Varies, depending on the state of your phone.
More Access additional soft keys.
Connecting the components
40
Connecting the components
Figure 4 shows connections on the Avaya 1140E IP Deskphone.
Figure 4: Avaya 1140E IP Deskphone connections
WARNING
Ensure that the protective rubber cap on the Accessory
Expansion Module port is in place when the port is not in
use. Connecting anything other than the proper Avaya
1100 Series Expansion Module connector to this port
can cause damage to the IP Deskphone.
Connecting the components
41
Before you begin
Connecting the components of the phone
CAUTION
Damage to Equipment
Do not plug your Avaya 1140E IP Deskphone into a
regular phone jack. This results in severe damage to
the IP Deskphone. Consult your system administrator
to ensure that you plug your IP Deskphone into a 10/
100BaseT Ethernet jack.
CAUTION
Your Avaya 1140E IP Deskphone is designed for use
in an indoor environment only.
WARNING
Your Avaya 1140E IP Deskphone is shipped with the
base locked in position. To avoid damaging your phone,
press the wall-mount lever, located just under the
Handsfree key as indicated in Figure 5 on page 42, to
release the base and pull it away from the phone.
Connecting the components
42
Figure 5: Release the Avaya 1140E IP Deskphone from the stand
Use the following steps to connect the components of your phone.
1. Remove the stand cover. Pull upward on the center catch as
indicated in Figure 6 on page 43, and remove the stand cover. The
cable routing tracks are now accessible.
Connecting the components
43
Figure 6: Remove the stand cover
2. Connect the global power supply (optional). Connect the global power
supply to the AC adapter jack in the bottom of the phone. Form a
small bend in the cable, and then thread the adapter cord through the
channels in the stand.
Note 1: Your 1140E IP Deskphone supports AC power or Power over
Ethernet (PoE) options, including IEEE 802.3af standard power. To
use local AC power, use only the Avaya-approved Global Power
Supply (NTYS17xxE6). To use PoE, where power is delivered over
WARNING
Use only the approved Avaya Global Power Supply with
your 1140E IP Deskphone.
Connecting the components
44
the CAT5 cable, your connected LAN must support PoE. If you use
PoE, you do not require an AC adapter.
Note 2: You must use CAT5e (or later) cables if you want to use
gigabit Ethernet.
3. Install the handset. Connect the end of the handset cable with the
short straight section into the handset. Connect the end of the
handset cable with the long straight section to the back of the phone,
using the RJ-9 handset jack marked with the symbol +. Form a small
bend in the cable, and then thread the handset cord through the
channels in the stand so that it exits behind the handset on the right
side, in the Handset cord exit in the stand base, as shown in Figure 7
on page 45.
4. Install the headset (optional). If you are installing a headset, plug the
connector into the RJ-9 headset jack on the back of the phone
marked with the symbol ), and thread the headset cord along with
the handset cord through the channels in the stand, so that the
headset cord exits the channel marked with the symbol ).
5. Install the Ethernet cable. Connect one end of the supplied Ethernet
cable to the back of your phone using the RJ-45 connector marked
with the symbol %, and thread the network cable through the channel
marked with the symbol %.
6. If you are connecting your PC through the phone, you require a
second CAT5e cable. Only one cable is included with the
Avaya 1140E IP Deskphone package. Install the Ethernet cable
connecting the PC to the phone (optional). Connect one end of the
PC Ethernet cable to your phone using the RJ-45 connector marked
with the symbol ( and thread it through the channel marked with the
symbol (. Connect the other end to the LAN connector on the back
of your PC.
7. Install additional cables. If applicable, plug in optional USB devices.
Connect the Ethernet cable to the LAN Ethernet connection. If you
are using a global power supply, plug the global power supply into an
AC outlet.
Connecting the components
45
Figure 7: Cable routing tracks and mounting holes
8. Wall-mount your phone (optional). Your Avaya 1140E IP Deskphone
can be mounted either by: (Method A) using the mounting holes on
the bottom of the phone stand, or (Method B) using a traditional-style
wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord
(not provided).
Complete steps 1-7, as needed, before you wall-mount your phone:
Method A: Press the wall-mount lever, and pull the phone away from
the stand, as shown in Figure 5 on page 42. Using the stand cover
(the part you removed in step 1), mark the wall-mount holes by
pressing the bottom of the stand cover firmly against the wall in the
location where you wish to install the phone. Four small pins on the
bottom of the stand cover make marks on the wall. Use the marks as
a guideline for installing the wall-mount screws (not provided). Install
the screws so that they protrude 3 mm (1/8 inch) from the wall, and
then install the phone stand mounting holes over the screw heads.
You may need to remove the phone from the wall to adjust the lower
screws. When the lower screws are snug, install the phone on the
Connecting the components
46
mounting screws, and then tighten the top screws. See Figure 7 on
page 45.
Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand
over the mounting rivets, and slide the phone down the wall so that
the rivets fit into the slots on the stand, indicated in Figure 7 on page
45 (Method B).
9. Replace the stand cover. Ensure that all cables are neatly routed and
press the stand cover into place until you hear a click.
10. Put the phone in the wall-mount position (optional). If you wall-
mounted your phone, put it in the wall-mount position by holding the
Tilt Lever and pressing the phone towards the base until the phone is
parallel with the base. Release the Tilt Lever and continue to push the
phone towards the base until you hear an audible click. Ensure the
phone is securely locked in position.
Replacing your narrowband handset with a
wideband handset
In order to take advantage of wideband audio, you must replace the
handset supplied with the deskphone with a wideband handset.
1. Obtain a wideband handset.
2. Unplug the handset supplied with the deskphone, leaving the handset
cord attached to the phone.
3. Connect the handset cord to the wideband handset.
Replacing your narrowband headset with a
wideband headset
In order to take advantage of wideband audio, you must replace the
handset supplied with the deskphone with a wideband handset.
1. Obtain a wideband headset.
2. Unplug the handset supplied with the deskphone, leaving the headset
cord attached to the phone.
3. Connect the headset cord to the wideband headset.
Connecting the components
47
Virtual Private Network
48
Virtual Private Network
A Virtual Private Network (VPN) is a network that uses a public network
infrastructure, such as the Internet, to provide you with secure access to
the private network of your organization.
The IP Deskphone VPN feature allows you to connect to your
organization’s private network from a public or remote network. For
example, you can use your home public Internet connection to connect to
your organization’s private network.
This chapter describes the procedure to upgrade the software of your IP
Deskphone (if required) and configure the VPN on your IP Deskphone.
An installation wizard helps you perform the necessary steps.
Note: The Avaya Phone VPN Configuration Wizard uses the default
language of the operating system of your PC. If the language is not
supported by the wizard, the default wizard language is English.
Your system administrator provides you with all the necessary files you
require to configure your IP Deskphone for VPN, and helps you to resolve
any errors that occur during configuration.
Before you begin
Before you upgrade the IP Deskphone software and configure VPN on
your IP Deskphone, complete the following checklist.
• Ensure that your PC is using one of the following operating systems:
— Windows XP
— Windows Vista
— Macintosh OS
• Ensure that you received a copy of the provisioning files from your
network administrator. The following files should be included:
— Avaya Phone VPN Configuration Wizard.jar
— provisioning files (for example: system.prv)
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49
— .bin files (for example: 0625C7C.bin)
• Java Virtual Machine (JVM) version 1.5 or later must be installed on
your PC. Check Start, Settings, Control Panel, Java to see if JVM
is installed on your machine and the version of it. If it is not installed,
contact your system administration to help you to install it. To
download the latest JVM, go to www.java.com.
• Ensure that your PC has a firewall that allows incoming
communication to the following ports:
— UDP Port 69 (TFTP)
— TCP Port 80 (HTTP)
— UDP Port 49000
Note: The Avaya Phone VPN Configuration Wizard.jar file creates a
log.txt file during execution. This file is helpful to troubleshoot
problems you experience using the Avaya Phone VPN Configuration
Wizard.jar. The log.txt file is located in the same directory as
Avaya Phone VPN Configuration Wizard.jar.
Connecting your IP Deskphone
Before you connect your IP Deskphone to your PC, ensure that
components of your phone are connected properly. For more information
about connecting your IP Deskphone, see “Connecting the components”
on page 40.
Connect your IP Deskphone using one of the following methods:
• connect to your modem. See Figure 8 on page 50.
• connect to your router. See Figure 9 on page 50.
• connect to your wireless access point and modem. See Figure 10 on
page 51.
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50
Figure 8: IP Deskphone connected to the modem
Figure 9: IP Deskphone connected to the router
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51
Figure 10: IP Deskphone connected to the wireless access
point and modem
Note: If your home network is not configured as described in the
above figures, contact your system administrator for assistance.
Note: You cannot connect multiple PCs directly to the PC port on the
IP Deskphone.
Note: The Avaya Phone VPN Configuration Wizard requires direct
communication with the IP Deskphone on the network. Ensure that
your network allows devices to communicate with each other on the
local network. Some network equipment allows you to isolate devices
from each other. If you are unsure, it is recommended that you
temporarily connect your PC to the IP Deskphone to run the initial
Avaya Phone VPN Configuration Wizard. See Figure 8 on page 50.
QoS configuration recommendations
Avaya recommends that you connect the PC to the IP Deskphones PC
Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on
outbound traffic automatically.
If other PCs share the internet connection then Avaya recommends that
you configure QoS for outbound traffic and prioritize the IP Deskphone
traffic. Typical QoS methods that are available are port based priority,
MAC Address based Priority, and IP Address based Priority. To configure
QoS, see your router documentation.
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52
Installing and configuring VPN
Use the following procedure to install and configure VPN on your IP
Deskphone.
Note: Depending on the version of software installed on your IP
Deskphone you may need to upgrade the software on the IP
Deskphone prior to configuring the VPN feature.
To install and configure VPN
1. Follow the instructions provided by your system administrator to
obtain the required files.
2. Power-down the IP Deskphone.
3. Run the Avaya Phone VPN Configuration Wizard.jar file.
The Welcome & language selection window of the Wizard appears,
as shown in Figure 11.
Figure 11: Welcome & language selection window
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53
4. Select your language preference.
The following languages are supported:
• Arabic
• Chinese - simplified
• Chinese - traditional
• Czech
•Danish
•Dutch
• English
•Finnish
•French
•German
•Greek
•Hebrew
• Hungarian
• Italian
• Japanese - Katakana
• Japanese - Kanji
• Korean
•Latvian
• Norwegian
•Polish
• Portuguese
• Russian
• Spanish
•Swedish
• Turkish
5. Click Next.
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54
The Equipment Setup and VPN window appears, as shown in
Figure 12.
Figure 12: Equipment Setup and VPN window
6. Verify that the modem, IP Deskphone, and PC are connected
properly.
7. Disconnect any VPN connection currently running on your PC. See
Figure 4 on page 40 to confirm that your LAN Ethernet Port and PC
Ethernet Port on the IP Deskphone are connected correctly.
Note: Connect the IP Deskphone LAN Ethernet port, marked with the
% symbol on the back of the phone to your network equipment only.
Connect only 1 PC (if applicable) to the PC Ethernet port, marked
with the ( symbol on the back of the phone.
Note: Optional: Click More to read a description of VPN.
8. Click Next.
The Locate Data Files window appears, as shown in Figure 13 on
page 55.
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56
Figure 14: Prepare Phone for Configuration window
11. Power on your IP Deskphone.
Note: Depending on the current software version on the IP
Deskphone “Listening Mode” may not be detected. If your phone
does not enter “Listening Mode”, follow the steps below.
12. After you hear the chimes tune and the text AVAYA appears on the
IP Deskphone display screen, quickly press the following keys in
order.
13. Verify that the IP Deskphone displays Listening Mode.
Note: The IP Deskphone can take up to 60 seconds for “Listening
Mode” to appear in the display area.
If the IP Deskphone displays Listening Mode, click Yes and go to
Step 15 on page 61.
OR
If the IP Deskphone does not display Listening Mode, click No.
Mute Mute
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57
The Prepare Phone for Configuration (Try again) window appears,
as shown in Figure 15 on page 57.
Figure 15: Prepare Phone for Configuration (Try again)
window
a. Power off your IP Deskphone and power it back on again.
14. After you hear the chimes tune and the text AVAYA appears on the
IP Deskphone display screen, quickly press the following keys in
order.
Note: The IP Deskphone can take up to 60 seconds for “Listening
Mode” to appear in the display area.
b. If the IP Deskphone displays Listening Mode, click Yes and go
to Step 15 on page 61.
OR
If the IP Deskphone does not display Listening Mode then your
Mute Mute
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58
IP Deskphone requires a software upgrade in order to proceed.
Click No to proceed to a software upgrade. Follow the next steps
to perform a software upgrade on your phone.
The Prepare Phone for Configuration window appears as
shown in Figure 16.
Figure 16: Prepare Phone for Configuration window
c. Double-press the Services key on the IP Deskphone quickly.
Select the Network Configuration menu item.
Move the cursor to locate Provision: or (TFTP IP:) in the
Network Configuration menu, and then write down the existing
address of the provisioning server so you can revert to it after you
complete this procedure.
Note: If a password prompt dialog box appears, press Cancel. Wait
until your IP Deskphone display completes the “Starting DHCP…”
screen then perform Step c again.
For information about entering and editing text in the Local menu, see
“Entering and editing text” on page 37.
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59
d. If you are able to navigate to the Provision: or (TFTP IP:)
parameter, and edit this field, click Yes.
The Prepare Phone for Configuration (Input Provisioning
Server IP address) window appears, as shown in Figure 18 on
page 60.
OR
If you are not able to navigate and edit the address in Provision:
or (TFTP IP:) in the Network Configuration menu or you were not
able to edit this field, click No.
The Prepare Phone for Configuration (Alternate Provisioning
Server) window appears. See Figure 17.
Figure 17: Prepare Phone for Configuration (Alternate
Provisioning Server) window
e. Press the Auto soft key on the IP Deskphone.
Navigate to 12. Provisioning Server.
Clear the Provisioning Server check box.
f. Press the Config soft key on the IP Deskphone.
Navigate to the Provision: item.
Note: If you can locate the existing provisioning server address, write
it down so you can revert to it after you complete this procedure, then
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60
click Yes.
Observe the Provision: or (TFTP IP) address, as shown in Figure 18
on page 60. This is the IP Address of your PC running the Wizard
tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP
IP) address of the provisioning server.
Note: To enter a dot (period) when entering an IP address using the
IP Deskphone keypad, press the 1 key repeatedly or you can double-
press the asterisk (*) key.
Figure 18: Prepare Phone for Configuration (Input
Provisioning Server IP address) window
OR
If you cannot locate the Provisioning Server address, contact
your system administrator to obtain the IP address and follow the
administrator instructions.
Click No to return to the Prepare Phone for Configuration
window shown in Figure 16 on page 58.
g. To reset the IP Deskphone and begin the software update, press
the Apply&Reset key on the IP Deskphone.
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61
The progress bar displays the percent complete of the software
transfer.
h. Restart your IP Deskphone.
i. Click Next.
j. Go back to Step 12 on page 56 and repeat the steps.
15. When the Autodiscover Phone window appears, as shown in
Figure 19 on page 62, click Autodiscover Phone to discover
connected IP Deskphones.
Note: Click Stop to stop the search.
The text “Searching for connected phones” displays while the
connected IP Deskphones are located. The text “Autodiscovery
complete” displays in the Avaya Phone VPN Configuration Wizard
tool when the search is finished.
If the search is successful, “Listening Mode: Connected” appears in
the IP Deskphone display area.
If the search is not successful, do the following
• Ensure that the IP Deskphone continues to display
“Listening Mode: Listening…” during the Autodiscovery
process. If your IP Deskphone does display this message,
power down the IP Deskphone and repeat the steps,
starting with Step 11 on page 56.
• Ensure that UDP Port 49000 is not currently blocked by
your PC firewall.
• Ensure that UDP Port 49000 is not already in use by
existing applications on your PC.
• Review the log.txt file for additional information.
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63
Figure 20: Autodiscover Phone (more than one phone was
discovered) window
a. Obtain the MAC address of the IP Deskphone for which you are
configuring the VPN. The MAC address is printed on a label
located on the back of the IP Deskphone.
b. Select the IP Deskphone to configure from the drop-down list.
c. Click Next.
17. When the Configure phone window appears, as shown in Figure 21
on page 64, click Configure phone to initiate the provisioning
session that configures the VPN feature on the IP Deskphone.
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Figure 21: Configure phone window
The progress bar displays the percent complete of the provisioning
file transfer.
Configuring phone is displayed during the file transfer.
18. When Phone configuration complete is displayed, click Next.
The Confirmation & Finish window appears. See Figure 22 on page
65.
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65
Figure 22: Confirmation & Finish window
19. Verify that the IP Deskphone is successfully configured.
Note: You may be prompted to enter a User ID and Password before
the IP Deskphone registers with the system. This information is
provided by your system administrator. The following list provides
character key mappings.
Key Generates
0 0
1 _ - . ! @ $ % & + & ^ \ 1
2 a b c A B C 2
3 d e f D E F 3
4 g h i G H I 4
5 j k l J K L 5
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66
a. Look for the following information on the IP Deskphone display:
—Date
—Time
— Type of call server
— Directory number
b. Lift the IP Deskphone handset and listen for a dial tone.
If the IP Deskphone is not configured successfully, ensure that the basic
requirements are met; repeat the steps in the Avaya Phone VPN
Configuration Wizard or contact your system administrator. For more
information about basic requirements, see “Before you begin” on
page 48.
6 m n o M N O 6
7 p q r s P Q R S 7
8 R U V T U V 8
9 w x y z W X Y Z 9
* ., - + = ^ ; : ‘ \ “ *
# { } | ( ) < > [ ] #
Key Generates
Configuring Telephone Options
67
Configuring Telephone Options
Your Avaya 1140E IP Deskphone Services menu lists the following
submenus:
•The Telephone Options menu enables you or your system
administrator to configure IP Deskphone preferences. The
Telephone Options menu offers the options shown in Figure 23.
•The Password Admin menu enables you or your system
administrator to change the Station Control Password (SCPW).
•The Virtual Office Login and Test Local Mode (for branch office)
menus are listed when an Avaya 1140E IP Deskphone Class of
Service is configured for Virtual Office and branch office. (For more
information, see “Using Virtual Office” on page 180).
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on all Avaya 1140E IP Deskphone
phones. Consult your system administrator.
Figure 23: Telephone Options menu
Note: When an option has a sublist, an ellipsis (...) appears after the
option.
Contrast adjustment
Volume adjustment
Language
Date/Time
On hook default path
Local Dialpad Tone Name Display Format
Set Info
Display diagnostics Change Feature Key Label
Live Dialpad
Diagnostics
Call Log Options
Ring type
Call Timer
Configuring Telephone Options
68
Using the Telephone Options menu
Use the Telephone Options menu to access the following:
•“Adjusting the volume” on page 69
•“Adjusting the display screen contrast” on page 70
•“Selecting a language” on page 71
•“Selecting date and time format” on page 72
•“Accessing display diagnostics” on page 73
•“Choosing a local dialpad tone” on page 73
•“Viewing IP Deskphone information” on page 74
•“Diagnostics” on page 75
•“Configuring call log options” on page 76
•“Choosing a ring type” on page 81
•“Enabling or disabling Call Timer” on page 82
•“Enabling OnHook Default Path” on page 82
•“Changing feature key labels” on page 83
•“Configuring the name display format” on page 85
•“Configuring Live Dialpad” on page 86
•“Configuring Caller ID display order” on page 87
•“Configuring Normal mode indication” on page 87
To use the Telephone Options menu:
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Telephone Options.
(Services)
Configuring Telephone Options
69
Adjusting the volume
To adjust the volume, press the Services key and select Telephone
Options, and select Volume adjustment…
To adjust the volume:
3. Press the Enter key.
4. Press the Up/Down navigation keys
to scroll and highlight an option
(for example, Language…).
5. Press the Enter key. The display
provides information required to adjust
your selection.
6. Choose one of the following:
— Press the Select soft key to save
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Ringer
— Handset listen
— Handsfree listen
— Headset listen
—Buzzer
or
Configuring Telephone Options
70
Adjusting the display screen contrast
To adjust the LCD screen contrast, press the Services key, select
Telephone Options, and select Contrast adjustment.
You can also adjust the contrast using the Local Tools menu; Avaya
recommends that you use the control in the Telephone Options menu.
Note: If you have an Avaya 1100 Series Expansion Module attached
to your IP Deskphone, adjusting the IP Deskphone LCD screen
contrast also adjusts the display screen contrast configuration for
the Avaya 1100 Series Expansion Module.
2. Press the Enter key.
or
3. To increase or decrease the volume, do
one of the following:
— Press the Down and Up soft keys.
—Press the Up/Down navigation keys.
4. Choose one of the following:
—Press the Select soft key to save the
volume level and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
or
or
Configuring Telephone Options
71
To adjust the display screen contrast:
Selecting a language
The display is available in multiple languages. To choose a language,
press the Services key, select Telephone Options, and select
Language…
This language setting controls the language used by features on your
phone only. To set the language used elsewhere on your phone, press
Services twice, select Preferences, and select Language.
If the Language setting is password-protected, you must enter a
password (SCPW) to change the language. If you enter an incorrect
password, an error message is displayed. If you enter an incorrect
password more than three times, the password functionality is locked.
Contact your system administrator to unlock the password.
or
1. To increase or decrease the display
contrast level, choose one of the
following:
— Press the Down and Up soft keys.
—Press the Up/Down navigation keys.
2. Choose one of the following:
—Press the Select soft key to save the
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
or
or
Configuring Telephone Options
72
To select a language:
Selecting date and time format
Several date and time formats are available. Formats are based on the
12-hour and 24-hour clocks. To select the date and time format, press the
Services key, select Telephone Options, and select Date/Time…
To select a date and time format:
1. Press the Up/Down navigation keys to
scroll and highlight the desired language
(for example, German [Deutsche]).
Note: Some languages may not be
installed on your IP Deskphone. Contact
your system administrator for more
information about available languages.
2. Choose one of the following:
—Press the Select soft key to save the
desired language and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and highlight the desired format.
Sample formats appear on the upper-
right side of the display area.
or
Configuring Telephone Options
73
Accessing display diagnostics
The Display diagnostics option tests the IP Deskphone display screen
and indicator lights.To access Display diagnostics, press the Services
key, select Telephone Options, and select Display diagnostics.
To use Display diagnostics:
Choosing a local dialpad tone
The Local DialPad Tone option produces Dual-Tone Multi-Frequency
(DTMF) sounds, a single tone, or no sound when you press a key on the
dialpad. To choose a local dialpad tone, press the Services key, select
Telephone Options, and select Local DialPad Tone.
2. Choose one of the following:
—Press the Select soft key to save the
format and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll through the list to view display
capabilities.
2. Press the Cancel soft key to return to
the Telephone Options menu.
or
Configuring Telephone Options
74
To choose a local dialpad tone:
Viewing IP Deskphone information
The Set Info option displays the following phone-specific information:
• General Info
• Set IP Info
• Ethernet Info
• Server Info
• Encryption Info
To view IP Deskphone information, press the Services key, select
Telephone Options, and select Set Info.
1. Press the Up/Down navigation keys to
scroll and highlight one of the following
dialpad tones:
—None to disable all tones
—Short Click to enable a single tone
for all keys
—DTMF to turn on a separate DTMF
tone for each key
2. Choose one of the following:
—Press the Select soft key to save the
tone selection and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
or
Configuring Telephone Options
75
To view IP Deskphone information:
Diagnostics
The Diagnostics option displays the following phone-specific information:
• Diag Tools (Ping, do Route Traces)
• EtherStats (Speed, Auto Neg, CRC Errors, Collision)
• IP Stats (Packet Info)
• RUDP Stats (Message receive or transmit)
•QOS Stats
To view diagnostic information, press the Services key, select
Telephone Options, and select Diagnostics.
To view diagnostic information:
1. Press the Up/Down navigation keys to
scroll through the list to view IP
Deskphone information.
2. Press the Cancel soft key to return to
the Telephone Options menu.
1. Press the Up/Down navigation keys to
scroll through the list of diagnostic
information.
2. Press the Cancel soft key to return to
the Telephone Options menu.
Configuring Telephone Options
76
Configuring call log options
Use the call log option to configure the following preferences:
•“Configuring the Callers List log” on page 76
•“Configuring New Call Indication” on page 77
•“Configuring Preferred Name Match” on page 78
•“Configuring Area Code Setup” on page 79
Configuring the Callers List log
You can configure the Callers List to log all incoming calls including calls
while your IP Deskphone is busy, or only unanswered calls. The default
setting is Log all calls.
To log only unanswered calls, press the Services soft key, select
Telephone Options, and select Call Log Options from the menu.
To log only unanswered calls:
1. Press the Up/Down navigation keys to
scroll and highlight the Log Mode
option.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight Log unanswered
calls.
4. Choose one of the following:
—Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
or
Configuring Telephone Options
77
To log all incoming calls including calls while IP Deskphone is busy:
To log all incoming calls including calls while your IP Deskphone is busy,
press the Services key and select Call Log Options from the Telephone
Options menu.
1. Press the Up/Down navigation keys to scroll and highlight the
Incoming Calls option.
2. Press the Select soft key.
3. Press the Up/Down navigation keys to scroll and highlight Log calls
if busy.
4. Choose one of the following:
— Press the Select soft key to save the configuration.
— Press the Cancel soft key to keep existing configurations.
Configuring New Call Indication
You can configure your Avaya 1140E IP Deskphone to display a
message to indicate that a new incoming call was received. The default
configuration is On. To configure new call indication, press the Services
key, select Telephone Options, and select Call Log Option.
To configure New Call Indication:
1. Press the Up/Down navigation keys to
scroll and highlight the Log Mode
option.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight New Call Indication.
4. Press the Enter key.
Configuring Telephone Options
78
Configuring Preferred Name Match
You can configure your Avaya 1140E IP Deskphone to display the name
of the caller as defined in your Personal Directory. The default
configuration is Off. To configure Preferred Name Match, press the
Services key, select Telephone Options, and select Call Log Option.
To configure Preferred Name Match:
5. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— New call indication off
— New call indication on
6. Choose one of the following:
—Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and highlight Preferred Name
Match.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Preferred name match on
— Preferred name match off
or
Configuring Telephone Options
79
Configuring Area Code Setup
Use the Area Code Setup menu to save up to three area codes. When
an incoming call arrives with an area code that matches one of the three
stored area codes, the incoming call number is reordered to display the
phone number followed by the area code (as opposed to the area code
followed by the phone number).
This reordering is also performed when you scroll through your Callers
List. To configure area codes, press the Services key, select Telephone
Options, and select Call Log Option.
To configure default area codes (maximum of three):
4. Choose one of the following:
—Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and highlight Area Code Setup.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Area Code # 1
— Area Code # 2
— Area Code # 3
4. Press the Enter key.
or
Configuring Telephone Options
80
To edit area code display:
5. Use the dialpad to enter the number at
the prompt.
6. Choose one of the following:
—Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
the existing configurations.
1. Press the Up/Down navigation keys to
scroll and highlight Area Code Setup.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Area Code # 1
— Area Code # 2
— Area Code # 3
4. Press the Enter key.
5. Use the dialpad to edit the number.
or
Configuring Telephone Options
81
Choosing a ring type
The Ring type… option configures the IP Deskphone ring tone. To
choose a ring type, press the Services key, select Telephone Options,
and select Ring type…
To select a ring type:
6. Choose one of the following:
—Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and highlight one of the ring types.
2. Press the Play soft key to sample the
ring tone.
3. Choose one of the following:
—Press the Select soft key to save the
ring type and return to the
Telephone Options menu.
— Press the Stop soft key and use the
Up/Down navigation keys to select a
different ring type.
— Press the Cancel soft key to keep
existing configurations.
or
Configuring Telephone Options
82
Enabling or disabling Call Timer
The call timer measures how long you are on each call. To enable Call
Timer, press the Services key, select Telephone Options, and select
Call Timer.
To enable or disable Call Timer:
Enabling OnHook Default Path
The OnHook Default Path option allows you to choose whether to use a
headset or the Handsfree feature to operate your IP Deskphone while it is
on-hook.To enable OnHook Default Path, press the Services key, select
Telephone Options, and select OnHook Default Path.
To enable OnHook Default Path:
1. Choose one of the following:
— To turn on the call timer, press the
On soft key.
— To turn off the call timer, press the
Off soft key.
2. Choose one of the following:
—Press the Select soft key to save the
configuration and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
highlight one of the following:
—Handsfree enable
—Headset enable
or
or
Configuring Telephone Options
83
Changing feature key labels
The Change feature key label option renames the label displayed next to
each feature key or restores the default labels to the keys (collectively or
individually). To rename feature key labels, press the Services key,
select Telephone Options, and select Change feature key labels.
Note: If a feature key is configured as an auto-dial key, the label does
not change if the auto-dial key configuration changes.
If the feature key label setting is password-protected, you must enter a
password (SCPW) to change the feature key label. If you enter an
incorrect password, an error message is displayed. If you enter an
incorrect password more than three times, the password functionality is
locked. Contact your system administrator to unlock the password.
To rename the labels:
2. Choose one of the following:
—Press the Select soft key to save the
default path and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Enter key.
2. Press the feature key that you are
changing.
If you press a prime DN key, an error
message appears.
or
Configuring Telephone Options
84
To restore the default labels:
To restore feature key labels, press the Services key, select Telephone
Options, and select Change feature key labels.
3. Enter the new information for the feature
key label. To enter special characters,
press the Up navigation key. For
information about entering text, refer to
“Entering text using the IP Deskphone
dial pad” on page 37.
4. Choose one of the following:
—Press the Select soft key to save the
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
5. Press the Enter key.
or
Configuring Telephone Options
85
Configuring the name display format
You can configure your Avaya 1140E IP Deskphone to display the name
of the incoming calling party in the following formats:
• first name, last name
• last name, first name
To configure name display format, press the Services key, select
Telephone Options, and select Name Display Format.
To configure name display format:
6. Use the Up/Down navigation keys to
scroll and highlight one of the following:
a. Restore all key labels
— Press the Yes soft key to change all
feature keys to default values.
b. Restore one key label
— Press the Select soft key.
— Press the feature key.
—Press the Yes soft key to change the
selected feature key label to the
default value.
Note: If labels are changed to default
values, you cannot undo the change.
The label configurations must be
reentered.
1. Press the Up/Down navigation keys to
scroll and highlight Name display
format.
Configuring Telephone Options
86
Configuring Live Dialpad
The Live Dialpad option activates the Primary DN key when you make a
call by dialing a directory number on the dialpad without picking up the
handset or pressing the handsfree key.
To configure Live Dialpad, press the Services key, select Telephone
Options, and select Live Dialpad.
To configure Live Dialpad:
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
—first name, last name
—last name, first name
4. Choose one of the following:
—Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and highlight Live Dialpad.
2. Press the Enter key.
or
Configuring Telephone Options
87
Configuring Caller ID display order
Caller ID display order appears in 2 formats:
• Number, name (default)
• Name, Number
Use the following procedure to configure Caller ID display order.
1. Press the Services key, select Telephone Options and select Caller
ID display order.
2. Press the Up/Down navigation keys to scroll and select one of the
following:
—Number, name (default)
—Name, number
3. Press the Select soft key to save the configuration, else press the
Cancel key to cancel the modifications.
Configuring Normal mode indication
The Normal mode display indication can be On or Off when the IP
Deskphone is in normal mode.
Use the following procedure to configure Normal mode indication.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
—On
—Off (default)
4. Choose one of the following:
—Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
or
Configuring Telephone Options
88
1. Press the Services key, select Telephone Options, and select
Normal mode indication.
2. Press the Up/Down navigation keys to scroll and select one of the
following:
—On
—Off
3. Press the Select soft key to save the configuration, else press the
Cancel key to cancel the modifications.
Configuring Local Menu options
89
Configuring Local Menu options
Note: Many of the options discussed in this section are for
administrator use only. Do not make any changes unless instructed
by an administrator.
Your system administrator can establish a password for the Local Tools
menu. When the password is enabled, a password prompt dialog box
appears when you attempt to access this menu. If this happens, contact
your system administrator.
Your Avaya 1140E IP Deskphone has both local and server-based
options. Press the Services key twice to access the Local Tools menu,
which is organized into the following submenus:
•“1. Preferences submenu” on page 91
•“2. Local Diagnostics submenu” on page 112
•“3. Network Configuration menu” on page 114
•“4. Lock Menu” on page 116
If a menu entry has a number in front of it, you can select that entry by
pressing the associated key on the dialpad. For example, in the Local
Tools menu, you can access 2. Local Diagnostics by pressing the 2 key
on the dialpad.
The function of some keys on the IP Deskphone varies depending on the
situation. The key functions in the menus are described in Table 5.
Table 5: Navigation key functions in menus (Part 1 of 2)
Key Function
Down arrow keys Move the highlight down
Up arrow keys Move the highlight up
Right arrow key Select the current menu item
Left arrow key Close the menu
Enter key Select the current menu item
Configuring Local Menu options
90
The key functions in dialog boxes are described in Table 6.
If you are working in Edit mode, the first field of the item is highlighted and
a blinking cursor is to the right of the current edit position. The navigation
key functions in Edit mode are described in Table 7.
Enter digits on the
dialpad Select the associated menu item
Stop soft key Close the menu
Table 6: Navigation key functions in dialog boxes
Key Function
Down arrow keys Scroll the window down
Up arrow keys Scroll the window up
Right arrow key Go to the next Edit item
Left arrow key Go to the previous Edit item
Enter key Toggle Edit mode on or off
Toggle the check box status
Table 7: Navigation key functions in Edit mode (Part 1 of 2)
Key Function
Down arrow keys Open the list
Move the highlight down the list
Up arrow keys Move the highlight up list
Right arrow key Select the current list item
Move the cursor to the right
Left arrow key Delete a character in the edit field
Table 5: Navigation key functions in menus (Part 2 of 2)
Key Function
Configuring Local Menu options
91
If you are using a USB mouse, you can right-click on the Telephony
screen to open the Local Tools menu, and click on an item to select it.
1. Preferences submenu
The Local Tools menu 1. Preferences submenu offers the following
choices:
•“Changing 1. Display Settings” on page 91
•“Changing 2. Language” on page 92
•“Changing 3. Headsets” on page 93
•“Configuring 4. Bluetooth” on page 100
Changing 1. Display Settings
The Display Settings menu provides access to two tools: Contrast and
Sleep. Use the Contrast tool to alter the physical settings of the display.
Use the Sleep tool to control how long the display remains lit if the phone
is inactive.
Note: Changes you make to contrast in this menu are lost if the
phone is reset. To avoid losing your changes, Avaya recommends
that you use the Contrast Adjustment control in the Telephone
Options menu.
To adjust Contrast or Sleep settings, press the Services key twice to
open the Local Tools menu, press the 1 key on the dialpad to select
1. Preferences, and press the 1 key on the dialpad to select
1. Display Settings.
Enter key Select the highlighted item in the
Exit edit mode box
Enter characters
or digits on the
dialpad
Insert characters or digits at the current cursor
position
Table 7: Navigation key functions in Edit mode (Part 2 of 2)
Key Function
Configuring Local Menu options
92
To adjust Contrast or Sleep settings:
Changing 2. Language
Use the Preferences menu item to configure local preferences. Use the
Language tool to select the language used on your phone.
1. Press the Up/Down arrow keys to scroll
and highlight one of the following:
—Contrast
—Sleep
Sleep appears in the format xxx, where
xxx is a time in minutes or hours.
2. Press the Enter key.
3. Press the Up/Down arrow keys to
increase or decrease the selected value.
Available values for Sleep are as follows:
5m (5 minutes)
15m (15 minutes)
30m (30 minutes)
1h (1 hour — default)
2h (2 hours)
Never (screen does not go black)
Note: Extending the sleep time, or
setting it to Never, reduces the life span
of the display screen.
4. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.
Configuring Local Menu options
93
Note: This language setting controls the language used in the local
menus on your phone only. To select the language used by features
on your phone, press the Services key, select Telephone Options,
and select Language…
To select the language used in the local menus, press the Services key
twice to open the Local Tools menu, press the 1 key on the dialpad to
select 1. Preferences, and press the 2 key on the dialpad to select
2. Language.
To select the language used in local menus:
Changing 3. Headsets
Headset Configuration
In order to use your headset, you must configure your deskphone to
recognize the headset. For information on how to configure your
deskphone to use the wideband headset, see “Configuring 3. Headsets”
on page 91.
1. Press the Up/Down navigation keys to
scroll and highlight the desired language
(for example, German [Deutsche]).
2. Choose one of the following:
—Press the Select soft key to save the
desired language and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
3. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.
or
Configuring Local Menu options
94
Each headset has its own tuning parameters, and your deskphone must
be configured to use the proper parameters. If you do not configure the
deskphone for the proper tuning parameters, you may not be taking full
advantage of the audio qualities of the headset.
Selecting Active Headset Device
To select the Active Headset Device, press the Enter key. Press the Up/
Down navigation keys to select the desired headset.
To select the active headset device
Enabling HID Commands
To enable HID Commands, press the Right/Left navigation key to open
the Local Tools menu, press the 1 key on the dialpad to select
1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.
1. Press the Up/Down navigation keys to
scroll and highlight the Headsets menu.
2. Choose one of the following:
—Press the Apply soft key to save the
desired headset and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Note: You can select a headset
regardless of its connection status. It
does not have to be physically
connected to the Avaya 1140E IP
Deskphone.
3. Press the Cancel soft key to exit to the
main display. Changes are saved
automatically.
or
Configuring Local Menu options
95
To enable HID Commands:
Enabling USB Headset
The wireless USB headset support included in UNIStim firmware release
3.1 for IP Deskphones is the Jabra GN9330E USB4 and the Plantronics
CS50-USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz
wireless technology whereas the Plantronics CS60- USB and Jabra
GN9330E USB utilize 1.9Mz DECT wireless technology. These wireless
headsets provide wireless freedom typically in the range of 60 meters or
200 feet. The actual distance allowed, before acceptable audio quality is
threatened, is dependant on the operating environment.
Included in the support of the Jabra and Plantronics headsets is
compliance to GN Netcom’s and Plantronic’s USB Human Interface
Device (HID) respectively. Compliance to their HID allows the phone to
recognize call controlling features from the headset including off-hook
(call answer/call initiate), on-hook (call release), mute, and volume
control.
1. Press the Up/Down navigation keys to
scroll and highlight the Headsets menu.
2. Select the Enable HID Commands
checkbox.
3. Choose one of the following:
—Press the Apply soft key to save the
desired selection and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
4. Press the Cancel soft key to exit to the
main display. Changes are saved
automatically.
or
Configuring Local Menu options
96
To enable USB headset
1. Select the Headset option in the Preferences menu of the Avaya
1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya
1150E IP Deskphone. See the following Figure.
Making a change in the Headset menu page will take affect immediately,
but only temporarily depending on what further action is taken.
2. Press the Apply button to make the changes permanent.
3. Press Cancel button to discard any changes.
Configuring Local Menu options
97
4. Select the appropriate headset type in the Active Headset Device
field from a list of Wired, USB, or Bluetooth as depicted in the
following figure.
5. Select the Enable HID Commands check box to provide full
HID for supported headsets.
6. Select the Headset type from the following list of headsets.
• DuraPlus-B (GN Netcom DuraPlus Binaural Headset)
• DuraPlus-M (GN Netcom DuraPlus Monaural Headset)
• GN2020 (GN Netcom GN2020 NC Monaural Headset)
• GN2100 (GN Netcom GN2100 Monaural Headset)
• GN2115 (GN Netcom GN2115 ST Binaural Headset)
• GN2117 (GN Netcom GN2117 ST Monaural Headset)
• GN2125 (GN Netcom GN2125 NC Binaural Headset)
• GN2220 (GN Netcom GN2220 NC Monaural Headset)
• GN2225 (GN Netcom GN2225 NC Binaural Headset)
• Avaya Handset
You can select the headset type and configure as the active headset
device regardless of whether the headset is connected or not.
Configuring Local Menu options
98
Note: You can select the Headset Type only for the Avaya USB
Headset Adapters. If the Avaya USB Headset Adapter is not
detected, the Headset Type selection is disabled and cannot be
modified.
7. Select the Back Light check box to control the backlight on the
Avaya USB Headset Adapters. This check box is selected by
default.
Note: If the Avaya USB Headset Adapter is not detected this item is
disabled and cannot be modified.
Limitations and Advisories
• USB headsets consume power from the USB port in order to operate.
The USB port on the IP Deskphone imposes a limit of only 100mA.
The limit of 100mA is sufficient to power the Avaya USB
Adapters but is not sufficient to power the wireless headsets
from GN Netcom an Plantronics. Also 100mA is not sufficient to
power the Algo 4900 USB ATA.
• USB Audio support does not include stereo audio.
• Changes have occurred regarding the provisioning of Bluetooth on
the Avaya 1140E IP Deskphone and 1150E. With UNIStim 3.1, the
Bluetooth setup page no longer provides the option to select
Configuring Local Menu options
99
Bluetooth headset since this choice has been moved to the
Headset menu.
• Users of USB Audio on an Avaya 1120E IP Deskphone or Avaya
1140E IP Deskphone when connected to a BCM system may
experience constant beeping from the wireless headsets if the user
inadvertently hits a call control keys in error.
• For the Avaya USB Adapters it is a requirement that the firmware of
this device be V2.0.32 or later.
• For the Algo 4900 USB ATA it is a requirement that the firmware of
this device be v1.00.32 or later.
• The Algo 4900 USB ATA is classified as a high power USB device
and must be connected to the phone through a powered USB hub.
• The Plantronics CS50-USB and CS60-USB must be AC powered
prior to connecting them to phone.
• For the Plantronics CS50-USB and CS60-USB please make sure the
headset base is in ready mode (i.e. the green LED on the right hand
side of the headset cradle is solid) before using the headset.
• For the Plantronics CS50-USB and CS60-USB the On Hook/Off Hook
button must be depressed for 3 seconds to go off hook.
• At the time of this writing, GN Netcom produces four models of the
Jabra GN9300 series headsets: Jabra GN9330, Jabra GN 9330E,
Jabra GN 9350 and Jabra GN9350E. The USB Audio feature in
the IP Deskphones only supports the Jabra GN9330E and
Jabra GN9350E connected via USB.
• For the GN Netcom 9300 series occasionally a single ring is lost
between the phone and the headset but is recovered at the next ring.
• For the GN Netcom 9300 series occasionally a drop in audio quality
may be experienced when a 3-way conference is established.
Avaya Mobile Headset Adapter properties
You can use the Avaya Mobile Headset Adapter to answer calls
whenever the Avaya 1140E IP Deskphone is running.
To access the Avaya Mobile Headset Adapter (MHA) properties, press
the Services key twice to open the Local Tools menu, press the 1 key on
Configuring Local Menu options
100
the dialpad to select 1. Preferences, and press the 3 key on the dialpad to
select 3.Headsets.
Note: The Headset type and Backlight options are only available
when MHA is attached.
Table 7 describes the features of the Avaya Mobile Headset Adapter.
Configuring 4. Bluetooth
Your Avaya 1140E IP Deskphone is equipped with a radio system to
support Bluetooth wireless technology enabled headsets. Double press
Table 8: Avaya Mobile Headset Adaptor elements and
functions
Key Function
Answer key Press to answer an incoming
call.
If there is no incoming call, the
Avaya 1140E IP Deskphone
selects a line and you hear a dial
tone. This is also referred to as
Off-hook.
Release/Goodbye key This is also referred to as On-
hook.
Mute key Press the Mute key to listen to
the receiving party without
transmitting.
Press the Mute key again to
return to two-way conversation.
Volume key Use the Volume buttons to
increase or decrease the volume
of the headset.
Backlight The backlight illuminates when
you connect your headset to the
Avaya 1140E IP Deskphone.
Configuring Local Menu options
101
the Headset key to open the Bluetooth Setup dialog box. You must be
familiar with the operation of the navigation keys to work in the Bluetooth
Setup dialog box; see the Navigation keys description on page 23.
The Bluetooth Setup menu entry is not available on all phones. If the
Bluetooth Setup menu entry appears dimmed, or fails to open when you
double press the Headset key, the feature is not enabled on your phone.
Before you can use a wireless headset with your phone, the feature must
be enabled by the system administrator. Contact your administrator to
find out if Bluetooth wireless technology functionality is available for your
use.
Note: Avaya recommends that you not pair more than one headset of
the same model, because they have identical names in the Paired
list.
To pair a wireless headset with your phone:
1. Double-press the Headset key to open
the Bluetooth Setup dialog box.
The Enable Bluetooth check box is
highlighted.
If the Bluetooth Setup menu fails to open
when you double press the Headset key,
Bluetooth wireless technology feature is
not enabled on your phone. Contact your
administrator.
2. Press the Enter key to activate
Bluetooth wireless technology.
A check mark is displayed on the Enable
Bluetooth item to indicate that the
Bluetooth wireless technology is
activated. The message “Bluetooth
Enabled” appears at the bottom of the
display.
(Headset)
Configuring Local Menu options
102
3. Put your Bluetooth technology headset
in its pairing or search mode. The
procedure for doing this can be different
for each headset. Refer to the
documentation that accompanied your
headset, or contact the vendor.
Configuring Local Menu options
103
4. Search devices.
a. Ensure that your headset is in
Pairing or Search Mode.
b. Press the Right navigation key
twice, and highlight the Search
button, displayed next to the Search
Devices item.
c. Press the Enter key.
The message "Searching…." appears. It
can take up to two minutes for the
search to complete.
If the search is successful, the message
"Search Completed Found Device(s)"
appears, and a list of devices that
support Bluetooth wireless technology
appears in the Found: list.
d. Choose one of the following:
— If the search is successful, proceed
to step Step 5 on page 104.
— If the search is not successful, the
message "Search completed. No
device found" appears. If this
happens, or if the headset times out
and exits search/pairing mode,
power off the headset, and repeat
steps Step 3 on page 102 and Step
4 on page 103.
If pairing is still unsuccessful, pair
the phone to another wireless
headset, or contact the headset
vendor.
Configuring Local Menu options
104
5. When the name of your headset appears
in the Found: box, press the Stop soft
key or wait for the search to finish. When
the search is complete, the message
"Search Completed Found Device(s)"
appears.
6. Choose one of the following:
• If the name of your headset appears in
the Found: box, proceed to step Step 7
on page 105.
• If your headset is not displayed in the
Found: box, select your headset from
the list, as follows:
a. Press the Right navigation key one
or more times to highlight the
Found: box. Press the Enter key to
start the edit mode.
b. Press the Down navigation key to
open the Found: list. Press the Up/
Down navigation keys to scroll and
highlight your headset.
c. Press the Enter key to select the
headset and close the list. Press the
Enter key to exit edit mode.
Configuring Local Menu options
105
7. Press the Right navigation key one or
more times to highlight the Pair button
(next to the Pair Device item) and press
the Enter key.
a. A dialog box appears, with the
prompt "Enter PIN#".
b. Use the phone dialpad to enter the
PIN for the wireless headset and
press the Enter key.
Check your headset documentation
to find its PIN (sometimes called a
passkey). Typically this value is
0000.
Configuring Local Menu options
106
8. Choose one of the following:
• If the headset is successfully paired with
your phone, proceed to step Step 9 on
page 107. To verify that the pairing was
successful, ensure that the headset
appears in the list next to the Paired:
item. If pairing is successful, the
message "Pair completed" also appears
at the bottom of the screen.
• If the headset is not successfully paired
with your phone, an error message
appears at the bottom of the screen. If
an error message appears:
— Confirm that the wireless headset is
still in search/pair mode.
— If the headset timed out and exited
search/pairing mode, put the
headset in pairing mode, as
discussed in step Step 3 on page
102, and repeat step Step 7 on page
105.
— Check that you are using the correct
PIN and repeat step Step 7 on page
105.
Configuring Local Menu options
107
9. Choose one of the following:
• If the name of your headset appears in
the Paired: box, proceed to step Step 10
on page 108.
• If more than one device is paired, and
the one you wish to use is not shown in
the Paired: box, navigate to the one you
want, as follows:
a. Press the Right navigation key one
or more times to highlight the
Paired: box. Press the Enter key to
start the edit mode.
b. Press the Up/Down navigation keys
to open the list. Press the Up/Down
navigations key to scroll in the
Paired: list and highlight your
headset.
c. Press the Enter key to select the
headset and close the list. Press the
Enter key to exit edit mode.
Configuring Local Menu options
108
Dual Pairing Headsets
Take special care when using a "dual pairing" type of Bluetooth wireless
technology headset, which can be paired to its base as well as to the
1140E. If it is paired to both, the 1140E is the second device, and the
following applies:
Press the headset "telephone" key:
• If a single tone sounds, the headset is connected to the base.
• If a double beep sounds, the headset is connected to the 1140E.
If the base is powered off, the headset is only paired to the 1140E and
pressing the "telephone" key connects you to the 1140E.
10. Choose one of the following:
• If only one headset is paired, proceed to
step Step 11 on page 108.
• If more than one wireless headset is
paired, the first headset paired is
automatically made the active device. To
make a different headset active, do the
following.
— Press the Right navigation key one
or more times to highlight the Set
button (next to the Set Active Device
item).
— Press the Enter soft key.
The message "Set active: “device name”
appears. This means the headset
named is now the active headset and is
used when you press the headset key.
11. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.
Configuring Local Menu options
109
Note: Unless you need to dual pair a headset, operating the headset
with the 1140E is simpler if the headset is only used with its charging-
only base. The desktop IP Deskphone base should be powered off if
it is not in use.
Interaction with wired headsets
If you connect a Bluetooth wireless technology headset and a wired
headset to the same Avaya 1140E IP Deskphone, the “Use Bluetooth
headset” item switches between the wired headset and the Bluetooth
headset. If you select the “Use Bluetooth Headset” check box, the
Bluetooth headset provides the audio. If you clear the “Use Bluetooth
Headset” check box, the wired headset provides the audio.
The Bluetooth wireless technology headset can work only if it is within
range of the phone; as the wireless headset approaches the edge of its
radio range, the audio quality degrades and radio interference noise
increases. When the wireless headset is in connecting range, the
Headset key controls the wireless headset, even if a wired headset is
attached. If a wireless headset moves out of connecting range, a special
beep sounds in the headset indicating the connection was lost.
When you do not want to use your Bluetooth technology headset
If a Bluetooth wireless technology headset is connected, and you want to
use the wired headset, you can switch between the two. It is not
necessary to unpair or disable the wireless headset.
You can switch between a wired and wireless headset and back again
either when the phone is idle or during an active call.
To switch between a wired headset and a wireless headset:
1. Double-press the Headset key to open
the Bluetooth Setup dialog.
2. Press the Left/Right navigation key to
select the “Use BT Headset” item.
(Headset)
Configuring Local Menu options
110
To unpair a wireless headset:
3. Press the Enter key to toggle this option
on or off.
A check mark indicates that the wireless
headset is used. Clear the check mark to
use a wired headset. This option is on
(o) by default.
1. Double-press the Headset key to open
the Bluetooth Setup dialog box.
2. Press the Right navigation key to select
the Paired: item.
(Headset)
Configuring Local Menu options
111
Your Bluetooth wireless technology headset is no longer paired with your
phone, and the wired headset can be used. To use the wireless headset
again, you must perform the pairing and activation procedure.
3. Choose one of the following:
• If the name of your headset appears in
the Paired box, proceed to step Step 5
on page 111.
• If more than one device is paired, and
your headset is not already displayed in
the Paired box, do the following:
a. Press the Right navigation key one
or more times to highlight the Paired:
box. Press the Enter key to open
edit mode.
b. Press the Up/Down navigation keys
to open the list. Press the Up/Down
navigations key to scroll in the list
and highlight your headset.
c. Press the Enter key to select the
headset and close the box. Press
the Enter key to exit edit mode.
4. Press the Right navigation key one or
more times to highlight the UnPair button
(next to the UnPair Device item).
5. Press the Enter key.
Your Bluetooth wireless technology
headset is unpaired and removed from
the Paired: item list.
Configuring Local Menu options
112
2. Local Diagnostics submenu
The Local Tools menu 2. Local Diagnostics submenu offers the
following choices:
•“1. IP Set Information” on page 112
•“2. Network Diagnostic Tools” on page 112
•“3. Ethernet Statistics” on page 112
•“4. IP Network Statistics” on page 113
•“5. USB Devices” on page 113
•“6. Advanced Diag Tools” on page 113
•“7. License Information” on page 113
•“8. VPN Information” on page 113
•“9. Certificate Information” on page 114
•“10. DHCP Information” on page 114
Press the Return soft key at any time while working with tools in the Local
Diagnostics submenu to return to the Local Diagnostics submenu. Use
the Return key in this way to quickly gather information and run tests
without exiting and reentering the Local Tools menu. For example, you
can check the Ethernet Statistics, then press Return and enter the
Network Diagnostics Tools to ping an IP address.
1. IP Set Information
The Network Configuration tool is used to view reports about IP set
operation. This tool is for administrator use only.
2. Network Diagnostic Tools
The Network Diagnostic Tools menu contains tools that are used to
diagnose network problems. This menu is for administrator use only.
3. Ethernet Statistics
The Ethernet Statistics tool is used to view reports about Ethernet
operation. This tool is for administrator use only.
Configuring Local Menu options
113
4. IP Network Statistics
The IP Networks Statistics tool is used to view reports about network
operation. This tool is for administrator use only.
5. USB Devices
The USB Devices tool provides information about any Universal Serial
Bus (USB) devices that you connect to your phone. Your
Avaya 1140E IP Deskphone automatically detects USB devices when
you connect them to the USB port in the back of the IP Deskphone.
To check USB device information, press the Services key twice to open
the Local Tools menu, press the 2 key on the dialpad to select
2. Local Diagnostics, and press the 5 key on the dialpad to select
5. USB Devices.
To check USB device information:
6. Advanced Diag Tools
The Advanced Diag Tools are available to the Avaya support organization
to configure the auto recovery function and remote access. This tool is for
system administrator use only.
7. License Information
You can use License Information menu to view license information. This
menu is for administrator use only.
8. VPN Information
The system administrator can use the VPN Information menu to view
VPN information. This menu is for system administrator use only.
The screen displays information about
connected devices.
1. Press the Return soft key to return to the
main display.
Configuring Local Menu options
114
9. Certificate Information
The system administrator can use the Certificate Information menu to
view certificate information. This menu is for system administrator use
only.
10. DHCP Information
The system administrator can use the DHCP Information menu to view
license information. This menu is for system administrator use only.
3. Network Configuration menu
The Network Configuration tool displays information that was configured
when the IP Deskphone was installed. This tool is for administrator use
only.
You may need to access this menu to configure specific IP address
information to meet the requirements of your network.
To configure a set for a static IP address:
1. Press the Services key twice.
2. Enter the Admin password.
3. Select Network Configuration.
4. Scroll down to DHCP and ensure it is unchecked.
5. Enter the IP address in the Set IP field.
6. Enter the Net Mask in the Net Mask field.
7. Enter the Gateway in the Gateway field.
8. Enter DNS IPs (if applicable).
9. Press Apply. The phone reboots.
To obtain an IP Address via DHCP:
1. Press the Services key twice.
2. Enter the Admin password.
3. Select Network Configuration.
Configuring Local Menu options
115
4. Scroll down to DHCP and ensure it is checked.
5. Press Apply. The phone reboots.
To configure the WML Browser:
You will need information from your administrator in order to configure the
browser. Your administrator may have already configured this information
for you.
1. Press the Services key twice.
2. Enter the Admin password.
3. Select Network Configuration.
4. Scroll down to the WML Browser section.
5. If a proxy is required for the WML Browser, in the Proxy field, enter
the WML proxy server IP address or DNS name.
For example, www.avaya.com
6. If a proxy is required for the WML Browser, in the Port field, enter the
proxy server port to connect to.
7. In the Exceptions field, enter any domains that you might need to
access that should bypass the proxy server.
8. (optional) In the Home field, enter the URL of the page you want to
open as your home page.
Note: Entering a value will enable manual activation of the WML
Browser. If Home is defined, you can press the Expand key and
display the Home page; if Home is not defined, the WML Browser can
only be activated by a display message.
9. In the Idle URI field, enter the Uniform Resource Indicator (URI) of
the page you want to display after a period of inactivity.
Note: If Idle URL is defined, the idle page will be displayed when the
phone is inactive for the configured time of the Idle TIme field.
10. (optional) In the Idle Time field, enter the number of minutes of
inactivity that will trigger display of the Idle URI page. If the Idle Time
is not configured, the inactivity timer is disabled.
11. Press Apply. The phone reboots.
Configuring Local Menu options
116
4. Lock Menu
Your system administrator can use the lock menu tool to protect the Local
Tools menu items from accidental or unwanted changes. This tool is for
administrator use only.
Making a call
117
Making a call
This section describes features associated with making a call. You can
make a call from your Avaya 1140E IP Deskphone using any of the
following:
•“Using Off-hook dialing” on page 117
•“Using On-hook dialing” on page 118
•“Using handsfree dialing” on page 119
•“Using the Directory applications” on page 121
•“Using Predial” on page 124
•“Using AutoDial” on page 125
•“Using Ring Again” on page 127
•“Using Last Number Redial” on page 128
•“Using Speed Call” on page 128
•“Using System Speed Call” on page 130
•“Using HotLine” on page 130
•“Using intercom calling” on page 130
Using Off-hook dialing
Use these steps to make a call by lifting the handset before dialing:
1. Lift the handset.
2. Dial the number.
Making a call
118
Using On-hook dialing
Use these steps to make a call by dialing before lifting the handset:
or
3. To terminate the call, choose one of the
following:
— Return the handset to the cradle.
— Press the Goodbye key.
1. Leave the handset in the cradle.
2. Press the line (DN) key.
3. When the dial tone sounds, dial the
number.
4. When the called party answers, lift the
handset.
5. To terminate the call, choose one of the
following:
— Replace the handset into the cradle.
— Press the Goodbye key.
(Goodbye)
or
(Goodbye)
Making a call
119
Using handsfree dialing
Use handsfree dialing to use a built-in microphone and speaker, or a
headset, instead of the handset. While on an active call, you can switch
between handset and handsfree mode.
To discontinue a handsfree call:
To mute a handsfree call:
or
1. Choose one of the following:
— Press the Handsfree key.
— If a headset is connected, press the
Headset key.
2. Dial the number.
Press the Goodbye key.
1. Press the Mute key. The LED indicator
flashes.
2. Press the Mute key again to return to a
two-way handsfree conversation.
(Goodbye)
(Mute)
(Mute)
Making a call
120
To switch from handsfree to handset mode:
To switch from handset mode to handsfree mode:
To use a headset:
To release a call:
Lift the handset.
1. Press the Handsfree key.
2. Replace the handset.
1. Connect the headset to the headset jack
or the handset jack.
2. Press the Headset key.
If you have a Bluetooth wireless
technology headset installed, you can
activate it by pressing the button on the
headset.
1. Press the phone Goodbye key or press
the button on the wireless headset, if
equipped.
(Goodbye)
Making a call
121
To switch from handsfree to headset:
Using the Directory applications
You can make calls using the following Directory applications available on
your Avaya 1140E IP Deskphone.
•“Making a call using the Corporate Directory” on page 121
•“Making a call using the Personal Directory” on page 122
•“Making a call using the Callers List” on page 123
•“Making a call using the Redial List” on page 124
Making a call using the Corporate Directory
This feature is not available on all phones. Contact your system
administrator to find out if this feature is available for your use.
The Corporate Directory feature provides an alphabetical list of entries
using last names. You can search by name, view additional information
on each entry, and dial Corporate Directory numbers. To use the
Corporate Directory, press the Directory key and select Corporate
Directory.
To search for a specific number:
1. Press the Headset key.
1. When prompted, use the dialpad to enter
the desired name in the last name,
first name format.
Making a call
122
To scroll to a specific number:
Making a call using the Personal Directory
The Personal Directory feature allows you to store a maximum of 100
entries consisting of names and numbers. To use the Personal Directory,
press the Directory key and select Personal Directory. For more
information on how to configure and use the Personal Directory, refer to
“Using the Personal Directory” on page 173.
2. Press the Search soft key to find the
desired name.
If the search is successful, the first
match appears on the screen.
3. Choose one of the following:
— Press the Dial soft key to dial the
resulting number.
— If there is no match to the search
query, start a new search or change
the information in the initial search.
— Press the Cancel soft key to exit
without dialing.
1. Press the Up/Down navigation keys to
scroll and highlight a name in the
Corporate Directory.
2. Choose one of the following:
— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.
or
Making a call
123
To make a call using the Personal Directory:
Making a call using the Callers List
The Callers List feature automatically stores up to a maximum of 100
callers. After 100 callers have been stored, each additional caller
overwrites the oldest entry. To use the Callers List, press the Directory
key and select Callers List. For information on how to configure and use
the Callers List, refer to “Using the Callers List” on page 176.
To make a call using the Callers List:
1. Press the Up/Down navigation keys to
scroll and highlight a name in the
Personal Directory.
2. Choose one of the following:
— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.
1. Press the Up/Down navigation keys to
scroll and highlight a name in the
Callers List.
2. Choose one of the following:
— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.
or
or
Making a call
124
Making a call using the Redial List
The Redial List feature automatically stores a maximum of 20 previously
dialed phone numbers. To use the Redial List, press the Directory key
and select Redial List. For information on how to configure and use the
Redial List, refer to “Using the Redial List” on page 178.
To make a call using the Redial List:
Using Predial
Use the Predial feature to enter, preview, and edit numbers before
dialing.
To use Predial:
1. Press the Up/Down navigation keys to
scroll and highlight a name in the Redial
List.
Note: If the caller name is not defined,
then only the telephone number is
displayed.
2. Choose one of the following:
— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.
1. Without selecting the line key, enter the
number to be dialed.
2. Press a line key to dial the number.
or
Making a call
125
To edit a Predial number:
Using AutoDial
Use the AutoDial feature to display, store, and automatically dial phone
numbers.
To store an AutoDial number:
3. Lift the Handset when the called party
answers or, if in handsfree mode, begin
to speak.
1. Use the dialpad to enter the number.
2. Choose one of the following:
— To erase all numbers, press the
Clear soft key. Reenter the numbers
to be dialed.
— To change one number at a time,
press the Delete soft key to
backspace. Re-enter the number.
3. Press a line key to dial the number.
1. Without lifting the handset, press the
appropriate AutoDial key.
The screen displays the word Autodial
next to the appropriate key.
or
Making a call
126
To display an AutoDial number:
To use AutoDial:
2. Using the dialpad, dial the phone
number (including access code) to be
stored on the selected AutoDial key.
3. Press the AutoDial key a second time to
store the number on the selected key.
After you store a number, the word
Autodial disappears, and the stored
number appears.
4. Assign a label to the key.
After you assign the label, the number
disappears and only the label appears
on the screen next to the key.
1. Press the Display key.
2. Press an AutoDial key in the upper
display area to display the number
associated with that key.
1. Lift the handset.
2. Press an AutoDial key in the upper
display area to dial the number
associated with that key.
Making a call
127
Using Ring Again
Use the Ring Again feature if you receive a busy tone, or if there is no
answer. Your IP Deskphone rings when the person you called becomes
available. Ring Again automatically redials the number.
To activate Ring Again:
To call a Ring Again party when you receive notification:
1. Dial a number and receive a busy tone
or no answer.
2. Choose one of the following:
—Press the Ring Again soft key.
— Enter the Ring Again Activate FFC.
1. After receiving the notification ring, lift
the handset, or, if you are using the
headset or in handsfree mode, go to
step 2.
2. Press the Ring Again soft key to
automatically dial the number.
or
Making a call
128
To deactivate Ring Again before notification:
Using Last Number Redial
Use the Last Number Redial feature to automatically redial the last dialed
number.
To use Last Number Redial:
Using Speed Call
Use the Speed Call feature to place internal and external calls by dialing a
one-, two-, or three-digit code to store, edit, and automatically dial
frequently called phone numbers.
Choose one of the following:
• Press the Ring Again soft key a second
time.
• Press the Ring Again Deactivate FFC.
Choose one of the following:
or
— To redial using the handset:
a. Lift the handset.
b. Press the line (DN) key.
— To redial without lifting the handset,
press the line (DN) key twice (the
last number dialed is automatically
redialed).
or
Making a call
129
To store a Speed Call number:
To make a Speed Call:
1. Press the Speed Call Controller soft
key. The triangular icon flashes,
indicating programming mode.
2. At the prompt:
— Enter a one-, two-, or three-digit
code (0-999).
— If required, dial the access code.
— Enter the phone number (internal,
external, or long-distance number).
3. Press the Speed Call Controller soft
key again to save the code and number.
The flashing icon turns off.
1. Lift the handset.
2. Press the Speed Call Controller soft
key.
3. Dial the Speed Call code to
automatically dial the number.
Making a call
130
Using System Speed Call
Use the System Speed Call feature to dial Speed Call codes that override
dialing restrictions placed on your IP Deskphone.
To make a System Speed Call:
Using HotLine
Use the Hot Line feature to automatically dial a specific number.
To use HotLine:
Using intercom calling
Use the Intercom feature to call a member of your intercom group by
pressing the code assigned to each member.
1. Lift the handset.
2. Choose one of the following:
— Press the System Speed Call soft
key.
— Press the System Speed Call
Controller (SScCtl) soft key.
3. Dial the Speed Call code to
automatically dial the number.
Press the HotLine soft key to automatically
dial the number.
or
Making a call
131
To make an intercom call:
To answer an intercom call while on a line other than your intercom
group line:
1. Lift the handset.
2. Press the Intercom key.
3. Dial the one- or two-digit code for the
desired intercom group member.
or
1. Choose one of the following keys:
—Press the Hold key to put the current
call on hold.
— Press the Goodbye key to end the
call.
2. Press the Intercom key and begin to
speak.
(Hold)
(Goodbye)
Answering a call
132
Answering a call
Each incoming call causes the IP Deskphone to ring, the LCD indicator
(R) beside the line (DN) key to flash, and the Message Indicator lamp to
flash.
To answer a call:
Choose one of the following four options:
or
•Lift the handset.
or
• Press the Handsfree button located on
the left side of the handset.
or
• Press the line (DN) key beside the LCD
indicator as it flashes.
• Press the Headset key if a headset is
connected to your IP Deskphone.
While on an active call
133
While on an active call
You can use the following features during an active call:
•“Placing a call on hold” on page 133
•“Transferring a call” on page 134
•“Using Timed Reminder Recall” on page 135
•“Using Attendant Recall” on page 136
•“Using Call Park” on page 136
•“Recording a Calling Party Number” on page 139
•“Displaying incoming calls” on page 139
•“Tracing a malicious call” on page 140
Placing a call on hold
Use the Hold feature when you are talking on one line and another call
arrives on a second line. To retain the original call, put it on hold and then
answer the second call.
To place a call on hold:
To retrieve a call on hold:
Press the Hold key. The LCD indicator
flashes beside the line on hold.
Note: If Automatic Hold is enabled, the
active call is automatically put on hold
when you answer the second call.
Press the line (DN) key beside the flashing
LCD indicator.
(Hold)
While on an active call
134
Transferring a call
Use the Transfer feature to redirect a call to the appropriate person.
To transfer a call to a third party:
To return to the original call if the transfer is incomplete:
1. Press the Transfer soft key. The other
party is put on hold and a dial tone
sounds. The LCD indicator light flashes
steadily.
2. Dial the DN number to which you are
transferring the call or use the Personal
Directory, Redial List, or Callers List
to select a number to dial.
3. When that number rings or a person
answers, press the Transfer soft key to
connect the calling party.
If the person called is not available,
press the line (DN) key (next to the LCD
indicator) to reconnect to the original
call.
While on an active call
135
Using Timed Reminder Recall
Use the Timed Reminder Recall feature to receive a reminder tone when
a transferred call is not answered.
To use Timed Reminder Recall:
If the transferred call is not answered, your IP Deskphone rings:
1. Press the Transfer soft key. The call is
put on hold.
2. Dial the number to which you are
transferring the call.
or
3. Choose one of the following to start the
recall timer:
— Press the Transfer soft key.
— Replace the handset before the
extension answers.
If the transfer is complete, the recall
timer stops.
1. Lift the handset to reconnect to the
original caller.
While on an active call
136
Using Attendant Recall
Use the Attendant Recall feature to contact an attendant during a call and
to connect the caller to the attendant.
To contact the attendant while on a call:
Using Call Park
Use the Call Park feature to hold temporarily (park) and retrieve a call
from any IP Deskphone. Using Call Park does not tie up a line. When
configured network-wide, Call Park can be used across networks. A
System Park extension can be configured to automatically park most
calls.
or
2. Choose one of the following:
— Press the Transfer soft key and
repeat the transfer.
— If the transfer is picked up while you
are on the line, press the Goodbye
key to complete the transfer.
1. Press the Attendant Recall key and
stay on the line until the attendant
answers.
2. Press the Goodbye key. The caller
remains connected to the attendant.
(Goodbye)
(Goodbye)
While on an active call
137
To park a call on the System Park DN or your own DN:
To park a call on a DN other than the System Park DN or your
own DN:
To park a call using the SPRE code or FFC:
During an active call, press the Park soft
key twice.
The call is parked on your DN unless a
System Park DN is enabled to
automatically park calls on the system.
1. Press the Park soft key.
2. Dial the DN where you want to park the
call.
3. Press the Park soft key.
1. Choose one of the following:
— Press the Transfer soft key.
— Press the Conference soft key.
2. Dial the Call Park FFC.
or
While on an active call
138
To retrieve a parked call:
3. To use an alternate DN from the System
Park DN or your own DN, dial the DN
where you want to park the call.
Otherwise, proceed to step 4.
4. Choose one of the following:
— Press the Transfer soft key.
— Press the Conference soft key.
1. Lift the handset.
2. Press the Park soft key.
3. Dial the DN where you parked the call.
If a parked call is not retrieved within a
specified period of time, it rings back to
your IP Deskphone or to the attendant.
or
While on an active call
139
Recording a Calling Party Number
Use the Calling Party Number feature to record a caller number, or to
charge a call to an account number, during an established call.
To record a caller number for accounting purposes:
Displaying incoming calls
Use the Display feature to display a second incoming caller number and
name (if available) during an active call, without interfering with the call in
progress.
To view the information on an incoming call while on a call in
progress:
1. Press the Call Party soft key. The caller
is placed on hold.
2. Dial a charge account number or the
caller number.
Note: For information on using the
Charge soft key, see “Charging a call or
charging a forced call” on page 163.
3. Press the Call Party soft key to return to
the call.
1. Press the Display key.
While on an active call
140
Tracing a malicious call
Use the Call Trace feature to trace nuisance calls within your system.
This feature is not enabled on all Avaya 1140E IP Deskphones. Contact
your system administrator to configure this feature on your IP Deskphone.
To use Call Trace while on a call:
To use Call Trace without a Call Trace key:
2. Press the flashing line (DN) key. The call
waiting information appears.
If you are using another feature key, you
can use the Display key to access
information associated with those
feature keys.
Press the Call Trace key.
1. Choose one of the following:
— Press the Transfer soft key.
— Press the Conference soft key.
2. Dial the SPRE code followed by 83 or
dial the Call Trace FFC to automatically
reconnect.
or
Incoming calls
141
Incoming calls
You can use the following features when you have an incoming call:
•“Using Automatic Answerback” on page 141
•“Using Call Pickup” on page 141
•“Using Call Waiting” on page 143
Using Automatic Answerback
When the Automatic Answerback feature is active, your IP Deskphone
automatically answers in Handsfree mode after one ring; however, calls
are not forwarded to the voice message service.
To activate Automatic Answerback:
To deactivate Automatic Answerback:
Using Call Pickup
Use the Call Pickup feature to pick up calls from any IP Deskphone in
your pickup group or another pickup group.
To answer a call in your own call pickup group:
Press the Automatic Answerback key.
Press the Automatic Answerback key
again.
1. Lift the handset.
Z
Incoming calls
142
To answer an incoming call in another call pickup group:
To answer a call at a specific extension in any pickup group:
or
2. Choose one of the following:
— Press the Pickup key.
— Enter the Pickup Ringing Number
FFC.
1. Lift the handset.
2. Choose one of the following:
— Press the Group Pickup soft key.
— Enter the Pickup Group FFC.
3. Dial the pickup group number of the
ringing IP Deskphone.
1. Lift the handset.
or
2. Choose one of the following:
— Press the DN Pickup key.
— Enter the Pickup Directory
Number FFC.
Incoming calls
143
Using Call Waiting
The Call Waiting feature alerts you to an incoming call by producing a
tone. It also puts the current call on hold while you answer the new call.
To answer an incoming call while on another call:
To return to the first IP Deskphone call:
3. Dial the DN of the IP Deskphone that is
ringing (and that is not in your call pickup
group). If the pickup DN or group
number is invalid (an overflow burst tone
sounds and the screen displays
Goodbye and try again), press the
Goodbye key.
1. When the incoming call tone sounds,
press the Hold key to put a current call
on hold.
If Automatic Hold is enabled, you do
not need to press the Hold key.
2. Press the Call Waiting key.
or
1. Choose one of the following:
— Press the Hold key to put the
second call on hold.
— Press the Goodbye key to end the
second call.
(Hold)
Z
(Hold)
(Goodbye)
Incoming calls
144
If you do not have a Call Waiting key:
2. Press the line (DN) key associated with
the first call.
1. Press the Goodbye key to end the
current call.
2. Press the line (DN) key beside the
flashing status icon to answer the
incoming call.
(Goodbye)
While away from your desk
145
While away from your desk
You can use the following features when you are away from your desk:
•“Using Call Forward” on page 145
•“Using Internal Call Forward” on page 147
•“Using Remote Call Forward” on page 148
•“Securing your IP Deskphone” on page 150
Using Call Forward
Use the Call Forward feature to direct incoming calls to ring on another
line (DN). If the IP Deskphone is in the process of ringing, the call cannot
be forwarded.
To forward your calls or change the forward number:
To see the number to which calls are being forwarded, press the Forward
soft key. A message box with the target number is displayed, as seen in
Figure 24 on page 146.
or
1. Choose one of the following:
— Press the Forward soft key.
— Lift the handset and enter the Call
Forward All Calls Activate FFC.
2. Dial the DN where you want to forward
your calls.
3. Press the Forward soft key.
While away from your desk
146
Figure 24: Call Forward display
Press OK to return to the idle screen or press Cancel to cancel Call
Forwarding.
To deactivate Call Forward:
or
Choose one of the following:
• Press the Forward soft key and press
the Cancel soft key.
OR
• Lift the handset and enter the Call
Forward All Calls Deactivate FFC.
While away from your desk
147
To reinstate Call Forward to the same number:
Using Internal Call Forward
Use Internal Call Forward to accept only calls originating at internal DNs
to ring at another DN. Calls originating outside your IP Deskphone system
still ring at your IP Deskphone. Current incoming calls cannot be
forwarded.
To forward internal calls:
To see the number to which calls are being forwarded, press the Forward
soft key. A message box with the target number is displayed.
Press OK to return to the idle screen or press Cancel to cancel Call
Forwarding.
Press the Forward soft key twice.
or
1. Choose one of the following:
— Press the Internal Call Forward
key.
— Lift the handset and enter the
Internal Call Forward Activate
FFC.
2. Dial the DN to which you are forwarding
your internal calls.
3. Press the Internal Call Forward key.
While away from your desk
148
To deactivate Internal Call Forward:
To reinstate Call Forward to the same number:
Using Remote Call Forward
Use the Remote Call Forward feature (from any IP Deskphone other than
your own) to forward calls to any IP Deskphone.
To activate Remote Call Forward:
or
Choose one of the following:
—Press the Internal Call Forward key
and press the Cancel soft key.
— Lift the handset and enter the
Internal Call Forward Deactivate
FFC.
Press the Internal Call Forward key twice.
1. Lift the handset.
2. If you are calling from an IP Deskphone
outside the system, dial your direct
system access number and wait for the
dial tone.
3. Dial the Remote Call Forward Activate
FFC to activate the feature.
Z
While away from your desk
149
To deactivate Remote Call Forward:
4. Dial your Station Control Password. A
dial tone sounds.
5. Choose one of the following:
— Dial your DN.
— To forward calls to the previous call
forward phone number, press the #
key. (Do not perform steps 6 and 7.)
6. Dial the number to which you are
forwarding calls. If calls are forwarded to
an invalid number, a fast busy signal
sounds.
7. Press the # key.
1. Lift the handset.
2. If you are calling from an IP Deskphone
outside the system, dial the direct
system access number and wait for the
dial tone.
3. Dial the Remote Call Forward
Deactivate FFC.
or
While away from your desk
150
Securing your IP Deskphone
Use the Electronic Lock feature to prevent others from making calls from
your IP Deskphone. The Electronic Lock feature is controlled using your
Station Control Password (SCPW). To change your Station Control
Password, refer to “Security features” on page 34.
To lock your IP Deskphone:
4. Dial your Station Control Password.
5. After you hear the dial tone, dial your
DN.
6. Press the # key.
1. Lift the handset.
2. Dial the Electronic Lock Activate FFC.
3. Dial your Station Control Password.
While away from your desk
151
To unlock your IP Deskphone:
or
4. Choose one of the following:
— If dialing locally, press the Goodbye
key.
— If dialing the FCC remotely, dial your
DN.
1. Lift the handset.
2. Dial the Electronic Lock Deactivate
FFC.
3. Dial your Station Control Password.
or
4. Choose one of the following:
— If dialing locally, press the Goodbye
key.
— If dialing the FCC remotely, dial your
DN.
(Goodbye)
(Goodbye)
Talking with more than one person
152
Talking with more than one
person
Use the following features to enable conversations between more than
two people:
•“Using the Call Join feature” on page 152
•“Setting up a conference call” on page 152
•“Using Conferee Selectable Display” on page 154
•“Using Group Call” on page 155
Using the Call Join feature
Use the Call Join feature to connect a call to a current active call. This
connection creates a conference between the two callers and yourself.
To connect a call on hold (on a different line) to your current call:
Setting up a conference call
Use the Conference feature to set up a conference call for a maximum of
three or six people, including yourself. The maximum number of people
1. Press the Conference soft key.
2. Press the line key that has the number of
the caller you want to connect to your
current call.
3. Press the Conference soft key to join
the person on hold to your conversation.
Talking with more than one person
153
the conference feature supports depends on the configuration of your IP
Deskphone.
To set up a conference call:
1. While on a call, press the Conference
soft key to place the party on hold. You
hear a dial tone.
2. Dial the number of the person you want
to add to the conference call. You can
talk privately to the person you are
adding at this time.
Note: Instead of dialing a number, you
can press the Directory key, and use
the Corporate Directory or Personal
Directory, Redial List, and Callers List
to find and dial the number of the person
you want to add to the conference call.
3. Press the Conference soft key a second
time to conference all parties together.
Note: You can talk to either party
privately, press the Incalls key to talk to
the originator or press the Conf key to
talk to the transfer number. Alternating
between these two keys alternates
between the two parties. This needs to
be done before pressing the Conf key
twice.This also assumes AHA CLS -
Automatic Hold, is enabled on the
handset.
Talking with more than one person
154
If the person you attempt to add to the conference is unavailable:
Using Conferee Selectable Display
Use the Conferee Selectable Display feature to list active conferees and
disconnect a conferee from the conference call.
To view active conferees:
1. Press the Goodbye key.
2. Press the line (DN) key beside the
flashing status icon to return to your
original call.
1. While on a conference call, press the
Conferee Selectable Display key to
turn on the LCD indicator. Each key
press changes the screen to show a
different active conferee.
This action has no effect on the display
of other IP Deskphones involved in the
conference.
2. Press the Goodbye key. If configured,
the Conference Count Display returns
an updated total count of conferees. The
LCD indicator turns off.
(Goodbye)
(Goodbye)
Talking with more than one person
155
To disconnect a conferee:
Using Group Call
Use the Group Call feature to automatically call members of a predefined
group, one at a time, until all members answer.
To call group members:
1. While on a conference call, press the
Conferee Selectable Display key until
the conferee you want to disconnect
appears on the screen.
2. Press the DN key on which the
conference call is established.
3. Choose one of the following:
— For a single conferee, press the
Goodbye key. If configured, the
Conference Count Display returns
an updated total count of conferees.
The LCD indicator turns off.
— For multiple conferees, repeat steps
1 and 2 until all conferees are
disconnected. Then press the
Goodbye key.
1. Lift the handset.
(Goodbye)
Talking with more than one person
156
To answer a group call:
2. Press the Group Call key or enter the
Group Call FFC.
— The feature automatically calls all
group members. The icon flashes
until all members answer.
— The phone numbers of the group
members appear on the display as
they answer. When the last person
answers, the Group Call indicator
lights steadily.
— When a person in your group is on a
conference call or another group
call, they are not connected to your
group call.
— After everyone in the group has
answered, only the person who
made the group call can put the call
on hold.
1. Lift the handset. Note the following about
notification tones:
— If you are on a call and receive three
10-second tones, this is the
notification of a group call on your
current extension.
— If you are on a call on another line
when a group call is made, you
receive a long tone through the
handset or speaker.
— If you are already on a conference
call or another group call, you do not
receive notification of a group call.
Talking with more than one person
157
To end a group call:
Press the Goodbye key.
Note: When the person who made the
group call disconnects, the call
terminates for all members of the group.
However, the members of the group call
can disconnect from the call and not
affect other members on the call.
(Goodbye)
Working without interruption
158
Working without interruption
This section describes features that provide uninterrupted work time.
Using Make Set Busy
Use the Make Set Busy feature to make your IP Deskphone appear busy
to all callers.
To activate Make Set Busy:
To deactivate Make Set Busy:
Call Deflect
If Call Deflect is configured on your IP Deskphone, you can press the
Deflect feature key to deflect your call if your IP Deskphone rings and you
do not want to answer the call. The call may be forwarded to your voice
mail or to another telephone number, depending on your system
or
Choose one of the following:
— Press the Make Set Busy key.
— Lift the handset and enter the Make
Set Busy Activate FFC.
or
Choose one of the following:
— Press the Make Set Busy key a
second time to deactivate the
feature.
— Lift the handset and enter the Make
Set Busy Deactivate FFC.
Z
Working without interruption
159
configuration. Contact your system administrator to learn which treatment
is configured for your IP Deskphone.
Figure 25: Deflect feature key
If you press the Deflect key and no special call treatment has been
configured, your caller receives a busy signal.
Additional call features
160
Additional call features
Contact your system administrator to determine if the following call
features are available on your IP Deskphone.
•“Using AutoDial Transfer” on page 160
•“Using the Buzz signal” on page 161
•“Using Call Page Connect to make an announcement” on page 161
•“Using Centrex/Exchange Line Switchhook Flash” on page 162
•“Charging a call or charging a forced call” on page 163
•“Using Enhanced Override” on page 166
•“Using Forced Camp-on feature” on page 167
•“Overriding a busy signal” on page 168
•“Using Privacy Release” on page 169
•“Using Radio Page” on page 169
•“Using Voice Call” on page 172
Using AutoDial Transfer
Use the AutoDial Transfer feature to transmit digits through your AutoDial
key to the Central Office after a Trunk Switchhook Flash. You must be on
a Central Office/Exchange (CO) trunk call from or to a CO that offers
Centrex or exchange line-type features.
To use AutoDial Transfer when picking up an incoming trunk call:
1. Press the Centrex Switchhook Line
Flash key and wait for an interrupted dial
tone.
2. Press the AutoDial key to call the
number desired.
Additional call features
161
Using the Buzz signal
Use the Buzz feature to notify another person of a call, a visitor, or a
request. Two IP Deskphones that are linked together enable one person
to signal the other. The person signaled hears a buzz.
To buzz the IP Deskphone linked to your IP Deskphone:
Using Call Page Connect to make an
announcement
Use the Call Page Connect feature to make an announcement over a
paging system.
Note: A Page key on an attendant console overrides and disconnects
the IP Deskphones. The IP Deskphones must reaccess the page
trunk.
To connect to Call Page:
3. Press the Goodbye key to end the call.
Press the Buzz key.The IP Deskphone
linked to your IP Deskphone buzzes as long
as you press the key.
1. Lift the handset.
(Goodbye)
Additional call features
162
Using Centrex/Exchange Line Switchhook
Flash
Use the Centrex/Exchange Line Switchhook Flash feature during an
established call to use a Centrex service, such as Call Transfer or Three-
Way Calling.
To use Centrex/Exchange Line Switchhook Flash:
2. Dial the Page Trunk Access Code to
complete the connection to the page
system.
3. Make your announcement.
4. Press the Goodbye key.
1. While on a call, press the Centrex Line
Switchhook Flash key. A special dial
tone sounds.
2. Dial the codes for your custom Centrex
feature.
3. Press the Goodbye key to end the call.
(Goodbye)
(Goodbye)
Additional call features
163
Charging a call or charging a forced call
Use the Call Charge feature to charge a call to a specific account. The
Forced Charge feature charges long-distance calls from an IP Deskphone
restricted to local calls.
To charge a local or long-distance call to an account before you dial:
To charge a call in progress:
1. Lift the handset.
2. Choose one of the following:
— Press the Charge soft key.
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. When the dial tone sounds, dial the
number.
1. Choose one of the following:
— Press the Transfer soft key.
— Press the Conference soft key.
or
Additional call features
164
To charge a call to an account when you transfer a call:
2. Choose one of the following:
— Press the Charge soft key.
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. Press the line (DN) key to return to the
call.
1. Press the Transfer soft key. The call is
placed on hold.
2. Choose one of the following:
— Press the Charge soft key.
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. After the dial tone, dial the number to
which you are transferring the call.
or
or
Additional call features
165
To charge a call to an account when you add someone to a
conference call:
5. Press the Transfer soft key when you
hear the IP Deskphone ring.
You can talk privately to the person at
the transfer number before you press the
Transfer soft key.
1. Press the Conference soft key. The call
is placed on hold.
2. Choose one of the following:
— Press the Charge soft key.
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. Dial the number of the person you want
to add to the conference.
or
Additional call features
166
Using Enhanced Override
Use the Enhanced Override feature to override an active call after you
attempt a Forced Camp-on. Use Enhanced Override to make a call or a
consultation call, such as placing a call on hold and calling another party.
To use Enhanced Override:
5. Press the Conference soft key.
Note: You can talk to either party
privately, press the Incalls key to talk to
the originator or press the Conf key to
talk to the transfer number. Alternating
between these two keys alternates
between the two parties. This needs to
be done before pressing the Conf key
twice.This also assumes AHA CLS -
Automatic Hold, is enabled on the
handset.
You receive a busy signal after dialing a
phone number.
1. Choose one of the following:
— Press the Override key.
— Enter the Override FFC to initiate a
Forced Camp-on.
If either person on the call disconnects at
this time, you receive an overflow (fast
busy or engaged) signal.
or
Additional call features
167
Using Forced Camp-on feature
Use the Forced Camp-on feature to automatically ring another IP
Deskphone (internal or external) immediately after that IP Deskphone
disconnects from its current call.
To use Forced Camp-on:
2. Choose one of the following:
— Press the Override key again.
— Enter the Override FFC again.
The other two people on the call receive
an override tone and a conference call is
established between the three of you. If
anyone disconnects, the other two
people remain connected.
3. To terminate the call, press the
Goodbye key.
You receive a busy signal after dialing a
phone number.
or
(Goodbye)
Additional call features
168
Answering a call camped-on to your extension:
Overriding a busy signal
Use the Override feature to override a busy signal and interrupt another
call.
To override a busy signal:
1. Choose one of the following:
— Press the Override key.
— Enter the Override FFC to initiate a
Forced Camp-on.
The person you called receives a tone.
You receive a ring signal or a busy
signal, depending on the options
chosen. You are now camped-on to the
number you dialed.
2. Return the handset to the cradle.
3. When the person you called finishes the
call, your IP Deskphone automatically
dials the number and both IP
Deskphones ring.
When your IP Deskphone rings, lift the
handset.
You can program your IP Deskphone for
either Camp-on or Call Waiting, but not
both.
1. You receive a busy signal after dialing a
phone number.
or
Additional call features
169
Using Privacy Release
Use the Privacy Release feature to enable one or more people who share
your DN to join a call.
To use Privacy Release in an established state:
Using Radio Page
Use the Radio Page feature to page a person and stay on the line until
they answer. The paged person answers the call after entering a special
Page Meet-me code from any IP Deskphone.
2. Choose one of the following:
— Press the Override key.
— Enter the Override FFC. The people
in the targeted call receive a tone for
approximately 1 second. After the
Override feature joins you to the call,
a short tone repeats every 16
seconds.
3. To terminate the call, press the
Goodbye key.
Press the Privacy Release soft key
during a call. People can join the call by
pressing the shared number (DN) key on
their IP Deskphone (Multiple
Appearance DN feature).
or
(Goodbye)
Additional call features
170
To use Automatic Preselection (Meet-me page):
To use Automatic Post-selection:
The called party is either busy on the IP Deskphone or away from their
desk. To page the called party, you do not need to redial the number of
the called party.
1. Lift the handset.
2. Dial the Radio Paging Access FFC.
The paging tone sounds (two beeps
followed by a dial tone).
3. Dial the number of the party you want to
page. After dialing, the ringback tone
sounds.
The paged person can use any IP
Deskphone to enter a Radio Paging
Answer FFC, plus their own DN
number.
4. If your call goes unanswered for a preset
time period and a 15-second high-
pitched tone sounds followed by silence,
press the Goodbye key or replace the
handset.
1. Press the Radio Page soft key. A
special dial tone sounds.
or
(Goodbye)
Additional call features
171
To answer a Radio Page:
If you carry a Radio Pager, a page indicates that someone dialed your
DN. If the Radio Page system is configured to function in Meet-me mode,
you can answer the page call from any IP Deskphone.
2. Dial the Radio Paging Access FFC.
The ringback tone sounds.
The paged person can use any IP
Deskphone to enter a Radio Paging
Answer FFC, plus their own DN
number.
3. If your call goes unanswered for a preset
time period and a 15-second high-
pitched tone sounds, followed by
silence, press the Goodbye key or
replace the handset.
1. Lift the handset.
2. Dial the Radio Page Answer FFC. The
paging tone sounds.
3. Dial your own DN to connect to the
paging caller. If the caller has
disconnected, a steady high-pitched
(number unavailable) tone sounds.
or
(Goodbye)
Additional call features
172
Using Voice Call
Use the Voice Call feature to make an announcement through someone
else’s IP Deskphone speaker.
To make a voice call:
To respond to a voice call:
1. Lift the handset.
2. Press the Voice Call key and make the
announcement.
3. Press the Goodbye key.
Your IP Deskphone rings once and the
caller's voice transmits through your
speaker. Lift the handset.
(Goodbye)
Additional phone features
173
Additional phone features
The following features are described in this section:
•“Using the Personal Directory” on page 173
•“Using the Callers List” on page 176
•“Using the Redial List” on page 178
•“Using Virtual Office” on page 180
•“Using Media Gateway 1000B” on page 189
Using the Personal Directory
Use the Personal Directory feature to create and store up to 100 directory
entries. A Personal Directory entry can contain:
• last name (up to 24 characters)
• first name (up to 24 characters)
• phone numbers (up to 31 characters)
To use the Personal Directory, press the Directory key and select
Personal Directory.
To add an entry:
1. Press the Add soft key.
If the message Directory is full appears,
delete one or more entries to add a new
entry.
2. Use the dialpad to enter the name.
Additional phone features
174
To edit an entry:
3. Press the Next soft key.
4. Use the dialpad to enter the phone
number.
5. Do one of the following:
— Press the Done soft key to save the
new entry.
— Press the Cancel soft key to return
to the Add screen.
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Edit soft key and perform your
edits.
3. Choose one of the following:
— Press the Done soft key to save the
changes.
— Press the Cancel soft key to return
to the Personal Directory without
saving your changes.
or
or
Additional phone features
175
To delete an entry:
To search for an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Delete soft key.
3. Choose one of the following:
—Press the Confirm soft key to delete
the entry.
— Press the Cancel soft key to return
to the Personal Directory without
deleting the entry.
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Choose one of the following:
— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.
or
or
Additional phone features
176
Using the Callers List
The Callers List feature logs all incoming calls. The Callers List can store
up to 100 entries. When the list is full, the system overwrites the oldest
entry. Use the Callers List feature to review missed calls and to dial calls.
The Callers List contains:
• the caller’s last and first name (if available)
• the DN of the caller
• the time and date of the call
• the number of times the caller called
Entries in the Callers List are sorted by the time the call arrived.
The appearance of names in the Callers List depends on the
configuration of Preferred Name Match. If Preferred Name Match is
activated on your phone, the Calling Party Name Display (CPND)
appears according to the configuration settings on your phone. If
Preferred Name Match is off, the CPND appears according to the system
configuration.
Note: If the caller name is not defined, then only the telephone
number is displayed.
To access the Callers List, press the Directory key and select Callers
List. If password control is enabled, you must enter your SCPW at the
prompt.
Additional phone features
177
To dial an entry:
To delete an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Dial soft key.
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Delete soft key.
3. Choose one of the following:
—Press the Confirm soft key to delete
the entry.
— Press the Cancel soft key to return
to the Personal Directory without
deleting the entry.
or
Additional phone features
178
To delete the entire Callers List:
Using the Redial List
The Redial List feature logs all outgoing calls. Redial List can stored up to
20 entries. When the list is full, the system overwrites the oldest entry.
Use the Redial List feature to review calls made, and to redial previously
dialed calls. The Redial List contains:
• the last and first names of the dialed party (if available)
• the DN of the dialed party
• the time and date of the last dialed occurrence
Entries in the Redial List are sorted by the time the call was received.
The appearance of names in the Redial List depends on the configuration
of Preferred Name Match. If Preferred Name Match is activated on your
phone, the Calling Party Name Display (CPND) appears according to the
configuration settings on your phone. If Preferred Name Match is off, the
CPND appears according to the system configuration.
Note: If the caller name is not defined, then only the telephone
number is displayed.
To access Redial List, press the Directory key and select Redial List. If
password control is enabled, you must enter your SCPW at the prompt.
1. Press the Delete soft key.
2. Choose one of the following soft keys:
—Yes to delete the entire Callers List
—No to return to the previous screen
or
Additional phone features
179
To dial an entry:
To delete an entry:
To delete the entire Redial List:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Dial soft key.
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Delete soft key.
3. Choose one of the following soft keys:
—Yes to delete the entry
—No to return to the previous screen
1. Press the Delete soft key.
2. Choose one of the following soft keys:
—Yes to delete the entire Redial List
—No to return to the previous screen
or
or
Additional phone features
180
Using Virtual Office
The Virtual Office feature provides a service you can use while you are
away from your desk to transfer calls, and all your office IP Deskphone
features, to a remote IP Deskphone. Virtual Office makes this possible by
allowing you to use another IP Deskphone (the Remote phone) to log in
to your own home or office IP Deskphone (the Office phone). After you
log in, you can access the DNs, autodial numbers, key layout, feature
keys, and voicemail features that are configured on your own home or
office IP Deskphone.
To use Virtual Office, you need your DN and preconfigured Station
Control Password (SCPW). You must activate Virtual Office on your
Office phone before you can connect to it from a Remote phone. See
“Logging in to Virtual Office” on page 181.
Consult your system administrator to verify if the Virtual Office feature is
available for your use.
You can use an IP Deskphone as a Remote phone to connect to your
Avaya 1140E IP Deskphone even if it is a different IP Deskphone model.
Table 9 shows the IP Deskphones on which you can use Virtual Office to
connect to your Avaya 1140E IP Deskphone.
Table 9: Virtual Office connection availability
Using IP Deskphone Possible to log in to the 1140E?
Avaya 1120E IP
Deskphone Yes, with restrictions
Avaya 1140E IP
Deskphone Yes
Avaya 1150E IP
Deskphone No
Avaya 1120E IP
Deskphone Yes
Avaya 1110 IP
Deskphone Yes, with restrictions
Additional phone features
181
Note: A Virtual Office login from an Avaya 1140E IP Deskphone to an
Avaya 1120E IP Deskphone or Avaya 2050 IP Softphone is blocked
in certain situations. Consult your system administrator.
Logging in to Virtual Office
If the IP Deskphone is configured for Virtual Office, the Virtual soft key is
displayed, as shown in Figure 26.
Figure 26: Virtual soft key
IP Phone 2001 Yes, with restrictions
Avaya 2033 IP
Conference Phone Yes, with restrictions
IP Phone 2002 Yes
IP Phone 2004 Yes
Avaya 2050 IP SoftPhone Yes, with restrictions
Avaya 2007 IP
Deskphone Yes
Table 9: Virtual Office connection availability
Using IP Deskphone Possible to log in to the 1140E?
Additional phone features
182
To activate Virtual Office on your Office IP Deskphone from your
Remote IP Deskphone:
A successful login transfers all the features, time, date, and tones to your
Remote IP Deskphone from your Office IP Deskphone. Your Virtual Office
session expires after a fixed period of time, (determined by your system
administrator).
Using Virtual Office on your Remote IP Deskphone
Because the display characteristics, including size, vary from one IP
Deskphone model to the next, your Office Avaya 1140E IP Deskphone
display is different on each Remote phone. Figure 27 shows an
Avaya 1140E IP Deskphone logged in as a Remote phone to an
(Virtual) 1. Press the Virtual soft key.
2. At the prompt, enter your user ID.
3. Press the Enter key.
4. At the prompt, enter the home Station
Control Password (SCPW).
If the user ID is not found locally, the
message Locating Remote Server
appears.
After three failed login attempts, wait 1
hour before attempting to log in again, or
contact your system administrator to
reset your password. For more
information, see “Security features” on
page 34.
Additional phone features
183
Avaya 1140E IP Deskphone Office phone. All the features appear as they
do on your Office Avaya 1140E IP Deskphone.
Figure 27: Logged in to an Avaya 1140E IP Deskphone
Figure 28 shows an Avaya 1120E IP Deskphone logged in as a Remote
phone to an Avaya 1140E IP Deskphone Office phone. Fewer display
lines are available on the 1120E, so the display provides less information.
Additional phone features
184
Figure 28: Logged in to an Avaya 1140E IP Deskphone using
an Avaya 1120E IP Deskphone
Figure 29 shows an Avaya 2050 IP Softphone logged in as a Remote
phone to an Avaya 1140E IP Deskphone Office phone. In this case, the
information display is arranged in a different fashion, but all the
information is visible at one time.
Figure 29: Logged in to an Avaya 1140E IP Deskphone using
an Avaya 2050 IP Softphone
Regardless of what model of IP Deskphone you use as a Remote phone,
a User information line appears, which lists the number of your Office IP
Deskphone.
Additional phone features
185
Using Virtual Office on your Office IP Deskphone
Figure 30 shows the Avaya 1140E IP Deskphone display when the phone
is logged out due to remote access.
Figure 30: Office phone displays the message Logged Out
When activated for Virtual Office by a Remote IP Deskphone, your Office
IP Deskphone is logged out and no longer operational. If this is the case
when you return to your office, you can disconnect the remote login and
regain control of your Office phone. If you do not disconnect the remote
login, your Virtual Office session expires after a fixed period of time,
determined by your system administrator.
Additional phone features
186
To regain operation of a IP Deskphone being used for Virtual Office:
Logging out of Virtual Office
To log out of Virtual Office, press the Virtual soft key.
Emergency calls on your Remote IP Deskphone
If you make an emergency call while logged in to Virtual Office on a
Remote IP Deskphone, the call is placed to the local emergency service,
not to your home office emergency service.
Note: Some IP Deskphones are configured as Virtual Office-only
telephones and have no assigned DN. However, these IP
Deskphones can still be used to make emergency calls. “Emergency
Calls only“ is displayed on the IP Deskphone display when not logged
in to Virtual Office. When the phone goes off-hook, dial tone is
available for emergency calls only. All other calls are restricted.
Automatic log out from Virtual Office
Your remote Virtual Office IP Deskphone may be configured to
automatically log out of Virtual Office after a predetermined period of
inactivity. When automatic logout is about to occur, the following message
is displayed on the IP Deskphone: "Logout phone now?"
Choose one of the following:
or
— To completely disconnect your
Office IP Deskphone from the
Remote IP Deskphone:
a. Press the Home key.
b. Enter your User ID and password
(this logs the Office IP Deskphone
back on to your office network).
— Press the Virtual soft key to log in to
another IP Deskphone, and your IP
Deskphone becomes a Remote IP
Deskphone.
Additional phone features
187
Press Yes to allow the IP Deskphone to log out of Virtual Office or press
No to remain logged in to Virtual Office and reset the IDLE timer. If no key
is pressed, the IP Deskphone logs out of Virtual Office.
Troubleshooting Virtual Office
Virtual Office can cause error messages to display on-screen. Table 10
lists error messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message Probable Cause Actions
Busy, try again Remote IP Deskphone
is active (not idle). Wait for remote IP
Deskphone to become
idle and try again.
ACD is logged in. Log out of ACD IP
Deskphone before
initiating Virtual Office
from another IP
Deskphone.
Make Set Busy is
inactive on ACD IP
Deskphone.
Configure Make Set
Busy active on ACD IP
Deskphone.
Invalid ID (1) Incorrect User ID
entered. Enter correct User ID.
User ID is not in
Gatekeeper database. Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered. Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered. Enter correct User ID.
User ID in Gatekeeper
database points to
originating Call Server.
Notify system
administrator.
Additional phone features
188
Locked from
Login Three failed attempts to
enter the correct
Station Control
Password.
Wait one hour for the
lock to clear
automatically, or notify
system administrator to
clear lock.
Permission
Denied (1) Remote IP Deskphone
has no Station Control
Password.
Notify system
administrator.
Permission
Denied (3) Incorrect User ID
entered. Enter correct User ID.
Remote IP Deskphone
has no Station Control
Password.
Notify system
administrator.
Permission
Denied (4) Incorrect User ID
entered. Enter correct User ID.
Attempt to log in to a
remote Avaya 1120E
IP Deskphone or
Avaya 2050
IP Softphone from an
Avaya 1140E IP Deskp
hone (some restrictions
apply).
Go to an Avaya 1120E
IP Deskphone or Avaya
2050 IP Softphone and
try again, or consult
your local system
administrator.
Permission
Denied (6) Incorrect User ID
entered. Enter correct User ID.
Incorrect Station
Control Password
entered.
Select Retry, and try
again with the correct
Station Control
Password.
Table 10: Troubleshooting Virtual Office (Part 2 of 3)
Displayed
Message Probable Cause Actions
Additional phone features
189
Using Media Gateway 1000B
The Media Gateway 1000B (MG 1000B) provides a means of extending
Avaya Communication Server 1000 Release 4.5 features to one or more
remotely located branch offices using the Branch Office feature. A branch
office is a remote location in the network where IP Deskphones, PSTN
access, and TDM IP Deskphones are located. Contact your system
administrator to see if these functions are available for your use.
The Media Gateway 1000B (MG 1000B) IP Deskphone can operate in
Normal or Local Mode.
Normal Mode
The IP Deskphone registers with the Main Office and receives IP
Deskphone services from the Main Office. At any time while using Normal
Mode, you can check Local Mode functionality (make and receive calls)
by enabling Local Mode and returning to Normal Mode. After testing, you
can return to Normal Mode (see “Using Resume Normal Mode” on
page 190) or wait for 10 minutes.
Local Mode
If the WAN connection goes down, the IP Deskphone loses
communication with the Main Office TPS. It then registers with the
MG 1000B and receives IP Deskphone services from the MG 1000B.
Server
Unreachable (1) Network problem. Notify system
administrator if the
problem persists.
Server
Unreachable (2) Network problem. Notify system
administrator if the
problem persists.
VOUD
configured on TN Remote IP Deskphone
does not have VOUA
Class of Service.
Notify system
administrator.
Table 10: Troubleshooting Virtual Office (Part 3 of 3)
Displayed
Message Probable Cause Actions
Additional phone features
190
Features such as Personal Directory, Redial List, and Callers List are not
available when operating in Local Mode. When in Local Mode, the IP
Deskphone displays the message LOCAL MODE.
Using Test Local Mode
Use Test Local Mode to check Local Mode functionality (make and
receive IP Deskphone calls). Test Local Mode is useful when provisioning
has changed for an IP Deskphone on an MG 1000B Controller.
Using Resume Normal Mode
Use the Resume Normal Mode command to return to Normal Mode after
testing survival functionality. If you do not use the Resume Normal Mode
command after testing, the IP Deskphone automatically returns to Normal
Mode in 10 minutes.
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Test Local Mode.
3. Press the Enter key (the IP Deskphone
resets and registers back to the branch
office).
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Resume Normal
Mode.
(Services)
(Services)
Additional phone features
191
Troubleshooting MG 1000B
The MG 1000B can cause error messages to display on-screen. Table 11
lists error messages and describes actions to correct the causes.
3. Press the Enter key (the IP Deskphone
registers back to the main office).
Table 11: Troubleshooting MG 1000B
Display Message Probable Cause Actions
Local Mode Test Local Mode.
Network problem.
Press the Services
key, and then select
Resume Normal
Mode.
Contact system
administrator if
problem persists.
Local Mode
Invalid ID (1)
Gatekeeper unable to
find end point from
Branch User ID.
Notify system
administrator.
Local Mode
Invalid ID (2)
Branch User ID not
found in any
equipped Terminal
Number (TN).
Notify system
administrator.
Using Hospitality features
192
Using Hospitality features
Hospitality features are intended for hotel operations.
Configuring Automatic Wake-Up
Use the Automatic Wake-Up feature to receive a timed reminder call.
From your IP Deskphone, you can program the system to automatically
place a call to you at a predetermined time. When you answer the call,
recorded music plays for up to 30 seconds, followed by a prerecorded
announcement or the attendant.
To enter the time for an Automatic Wake-Up call:
1. Lift the handset.
2. Dial the Automatic Wake-Up Request
FFC.
3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm). A tone
sounds to confirm your entered time.
To enter the time in a 24-hour time
format, enter the hours followed by the
minutes. For example, to set the time to
7:30 a.m., enter 0730; to set it to 9:45
p.m., enter 2145.
4. Press the Goodbye key.
(Goodbye)
Using Hospitality features
193
To cancel an Automatic Wake-Up call:
To verify the time for the Automatic Wake-Up call:
1. Lift the handset.
2. Dial the Automatic Wake-Up Quit FFC.
3. Press the Goodbye key.
1. Lift the handset.
2. Dial the Automatic Wake-Up Verify
FFC.
3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm). If your
query matches the preset time, a
confirmation tone sounds.
To enter the time in a 24-hour time
format, enter the hours followed by the
minutes. For example, to set the time to
7:30 a.m., enter 0730; to set it to 9:45
p.m., enter 2145.
4. Press the Goodbye key.
(Goodbye)
(Goodbye)
Using Hospitality features
194
Activating Message Registration
Use the Message Registration feature to read, change, or reset meters
that log your hotel phone calls.
To read meters:
To change a meter:
1. Press the Message Registration key.
2. Dial the room Directory Number (DN).
3. Press the Message Registration key.
1. Press the Message Registration key.
2. Dial the room Directory Number (DN).
3. Dial the correct meter count.
4. Press the * key.
5. Press the Message Registration key.
Using Hospitality features
195
To reset a meter to zero:
Using Maid Identification
Use the Maid Identification feature to track the cleaning status of rooms.
The maid enters the information from the IP Deskphone in each room.
To enter cleaning status:
1. Press the Message Registration key.
2. Dial the room Directory Number (DN).
3. Press the * key.
4. Press the Message Registration key.
1. Press the Room Status key.
2. Dial the Directory Number (DN) for the
room.
Using Hospitality features
196
Displaying Room Status
Use the Room Status feature to display the status of a room using the
Display Module.
To display the status of a room:
3. Dial one of the following cleaning status
codes:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
The interrupted dial tone sounds.
4. Press the * key.
5. Dial the Maid ID. If you dial the wrong
Maid ID, press the * key and redial the
ID.
6. Press the Room Status key.
1. Press the Room Status key.
Using Hospitality features
197
Changing the status of a room:
2. Dial the Directory Number (DN) for the
room. The DN appears followed by a
two-digit code.
The first digit indicates the occupancy
status:
0 = Room vacant
1 = Room occupied
The second digit indicates the cleaning
status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
3. Press the Room Status key.
1. Press the Room Status key.
Using Hospitality features
198
2. Dial the Directory Number (DN) for the
room. The DN appears followed by a
two-digit code.
The first digit indicates the occupancy
status:
0 = Room vacant
1 = Room occupied
The second digit indicates the cleaning
status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
3. Dial the status code for the room. A
three-digit code appears. The first digit
indicates the occupancy status, the
second is the previous cleaning status,
and the third is the new status.
4. Press the Room Status key.
Accessing External Server Applications
199
Accessing External Server
Applications
Use External Server Applications to access a variety of applications
directly from your Avaya 1140E IP Deskphone.
To find out what features and services are available, contact your system
administrator. Depending on what is available on your system, your
phone can provide information; for example, local news and weather,
stock market information, or traffic reports.
For more information about the External Server Applications, consult the
Avaya IP Deskphone External Server Applications User Guide.
Using Record On Demand key
If this feature is enabled, you can use the Record on Demand (ROD)
feature key to record your telephone conversation. If your call recording
server does not support wideband call recording, you cannot use the call
recording feature; for more information, contact your system
administrator.
Press the ROD key to start or stop the call recording. This key is
associated with the active user ID and is displayed only if a call is active.
The ROD key blinks while it is connecting to the call recording application,
and is lit when the call is recording.
The ROD key is displayed in the following scenarios:
• Normal operation - Press the ROD key during an active call to record
the call.
• Call Recording (CR) application in ROD Mode - Press the ROD key
during an active call to record the call
Accessing External Server Applications
200
• Bulk Recording - For an active call or unregistered DN/Position ID,
call recording is initiated even though the ROD key is not pressed.
Using SAVE key
Use the SAVE feature key to save the recording of an active call. This key
is associated with the active user ID and is operational only if a call is
active.
The SAVE key is displayed in the following scenarios:
• Normal operations - If the SAVE key is pressed during an active call,
the call is saved.
• CR application in Bulk Record + Save everything mode - Recorded
conversation is saved at the end of the call. If the SAVE key is
pressed, then the call is not saved.
• CR application in Bulk Record + Delete everything mode - Recorded
conversation is deleted at the end of the call. If the SAVE key is
pressed, then the call is saved.
The SAVE key lamp status depends on the status of the call recording. If
the call is to be saved, then the lamp is lit.
1. Press the ROD key during an active call.
2. To stop the call recording, press the
ROD key again.
1. Press the ROD key during an active call.
2. To stop the call recording, press the
ROD key again.
Accessing External Server Applications
201
3. Press the SAVE key to save the
conversation.
Flexible Feature Codes (FFCs)
202
Flexible Feature Codes (FFCs)
Use Table 12 to track the FFCs assigned by your system administrator.
Table 12: Flexible Feature Codes
FFC Feature FFC Feature
Automatic Wake-Up
Activate Make Set Busy Activate
Automatic Wake-Up
Deactivate Make Set Busy Deactivate
Automatic Wake-Up
Verify Malicious Call Trace
Call Detail Recording
Charge Account Override
Call Forward All Calls
Activate Pickup Ringing Number
Call Forward All Calls
Deactivate Pickup Directory Number
Call Park Pickup Group
Electronic Lock
Activate Radio Paging Access
Electronic Lock
Deactivate Radio Paging Answer
Group Call Remote Call Forward Activate
Internal Call Forward
Activate Remote Call Forward
Deactivate
Internal Call Forward
Deactivate RingAgain Activate
RingAgain Deactivate Virtual Office Terminal Log Off
Station Control
Password Change Virtual Office Terminal Log On
Quick Reference Card
203
Quick Reference Card
This chapter is the Quick Reference Card for the Avaya 1140E IP
Deskphone. Print this chapter as a reference guide.
Feature operation
AutoDial
Store
Use
Display
Call Forward
Activate
Deactivate Cancel
Reinstate
View number
Call Pickup
Call Waiting
Answer
Return to first call
Conference
Handsfree
Activate (to end the call)
Switch to handset
Handset to handsfree
Activate Headset (to end the call)
Activate or deactivate
Bluetooth® technology headset*
Hold
Place a call on hold
Return to a held call
Last Number Redial
Message
Ring Again
Activate
AutoDial
AutoDial
AutoDial
Display
AutoDial
Forward
Forward
Forward
Forward
Forward
Display
Forward
Pickup
(Hold)
Call Waiting
(Goodbye)
Conf
Conf
(Handsfree)
(Goodbye)
(Handsfree)
(Headset)
(Goodbye)
(Headset)
(Headset)
(Hold)
(Msg/Inbox)
RngAgn
Quick Reference Card
204
Legend
When notified
Deactivate
Transfer
Adjust volume or
Icon Action
( ) Indicates the key cap text label. For example, (Message).
Lift the handset, press the line (DN) key or the Handset key.
Replace the handset, or press to end the call.
Dial a number.
Press a line/feature key.
An icon flashes when a feature is being programmed.
An icon lights steadily when a feature is active.
Press the Services key once for Call Platform features, or
press the Services key twice for local telephone features.
Press the Message/Inbox key.
Press the Up/Down Navigation keys
Press the Enter key
Press the Headset key.
Press the Handsfree key.
Press the Mute (on/off) key.
Press the Directory key.
Press the Quit/Stop key.
RngAgn
RngAgn
Trans
Trans
(Volume +)
(Volume -)
(Goodbye)
AutoDial
Quick Reference Card
205
Services and Telephone Options menus
Note: The Directory key provides access to the Corporate Directory,
Personal Directory, Redial List, and Callers List.
* To use a headset equipped with Bluetooth® wireless technology, you
must first configure the headset and your phone to work together.
Services menu
(Services)
Note: The Services menu contains the Telephone Options, Password
Admin, Virtual Office, and MG 1000B menus. Some options are not available
on all Avaya 1140E IP Deskphones. Consult your system administrator.
The following are the most commonly used options:
Telephone Options menu
Volume adjustment
Pick one of:
Ringer
Handset Listen
Handsfree Listen
Headset Listen
Buzzer
Contrast adjustment
Language
Note: This language setting controls the language used by features on
your phone only. To set the language used elsewhere on your phone,
press Services twice, select 1. Preferences, and select 2. Language.
Date/Time format
Local DialPad Tone
Ring type
Play
OnHook default path
(Quit)
(Quit)
(Quit)
(Quit)
(Quit)
(Quit)
(Quit)
Quick Reference Card
206
Regulatory and safety information
207
Regulatory and safety
information
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not
expressly approved by Avaya. Any such changes could void the
user’s authority to operate the equipment
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings:
• This is a Class B product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
• Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device."
Regulatory and safety information
208
To prevent radio interference to the licensed service, this device must be
operated indoors only and should be kept away from windows to provide
maximum shielding.
Table 13 lists EMC compliance for various jurisdictions.
Table 13: EMC compliance (Part 1 of 2)
Jurisdiction Standard Description
United
States FCC CFR 47 Part
15 Class B Emissions: FCC Rules for
Radio Frequency Devices (see Notes
1 and 2)
Canada ICES-003 Class B Emissions: Interference-
Causing Equipment Standard: Digital
Apparatus
Australia/
New
Zealand
CISPR 22 Class B Emissions: Information
technology equipment - Radio
disturbance
European
Community EN 55022 Class B Emissions: Information
technology equipment - Radio
disturbance
EN 55024 Information technology equipment -
Immunity characteristics
Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per
phase)
EN 61000-3-3 Limitation of voltage fluctuations and
flicker in low-voltage supply systems
for equipment with rated current <= 16
A
Regulatory and safety information
209
Table 14 lists Safety compliance for various jurisdictions.
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:
General requirements.
Japan VCCI Regulations for voluntary control
measures.
Table 14: Safety compliance
Jurisdiction Standard Description
United States UL 60950-1 Safety of Information Technology
Equipment
Canada CSA 60950-1-03 Safety of Information Technology
Equipment
European
Community
EN 60950-1 ITE equipment - Safety - Part 1: General
requirements
Australia/New
Zealand
AS/NZS
60950.1:2003
Safety of Information Technology
Equipment
Table 13: EMC compliance (Part 2 of 2)
Jurisdiction Standard Description
Regulatory and safety information
210
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from http://support.avaya.com/css/
appmanager/public/support or Avaya Inc., 211 Mt. Airy Road, Basking
Ridge, NJ 07920 USA.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements
for Customer Equipment
Bluetooth wireless technology: This portable device with its antenna
complies with FCCs RF radiation exposure limits for an uncontrolled
environment. To maintain compliance, this transmittter must not be
cololcated or operate in conjunction with any other antenna or transmitter.
Regulatory and safety information
211
DenAn regulatory notice for Japan
Regulatory and safety information
212
Third party terms
213
Third party terms
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010)
Certain portions of the product ("Open Source Components") are licensed
under open source license agreements that require Avaya to make the
source code for such Open Source Components available in source code
format to its licensees, or that require Avaya to disclose the license terms
for such Open Source Components. For a period of three years from your
date of purchase of a product containing any of the software listed below
from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we
will provide upon request a complete machine readable copy of the
source code for such Open Source Component on a medium customarily
used for software interchange for a charge no more than our cost of
physically performing source distribution. To get access to the source
code, you may contact Avaya at (408) 577-7666.
The Open Source Components are provided "AS IS". ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE
OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
The following component is licensed under Public Domain:
DateTime
* PUBLIC DOMAIN NOTICE
* National Center for Biotechnology Information
Third party terms
214
*
* This software/database is a "United States Government Work" under
the terms of the United States Copyright Act. It was written as part of the
author's official duties as a United States Government employee and thus
cannot be copyrighted. This software/database is freely available to the
public for use. The National Library of Medicine and the U.S. Government
have not placed any restriction on its use or reproduction.
*
* Although all reasonable efforts have been taken to ensure the
accuracy and reliability of the software and data, the NLM and the U.S.
Government do not and cannot warrant the performance or results that
may be obtained by using this software or data. The NLM and the U.S.
Government disclaim all warranties, express or implied, including
warranties of performance, merchantability or fitness for any particular
purpose.
*
* Please cite the author in any work or product based on this material.
*
* =====================================================
*
* Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov
END OF TERMS AND CONDITIONS
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code. (This alternative is allowed only for noncommercial distribution and
only if you received the program in object code or executable form with
such an offer, in accord with Subsection b above.) The source code for a
work means the preferred form of the work for making modifications to it.
For an executable work, complete source code means all the source code
for all modules it contains, plus any associated interface definition files,
plus the scripts used to control compilation and installation of the
executable. However, as a special exception, the source code distributed
need not include anything that is normally distributed (in either source or
binary form) with the major components (compiler, kernel, and so on) of
the operating system on which the executable runs, unless that
component itself accompanies the executable. If distribution of
executable or object code is made by offering access to copy from a
designated place, then offering equivalent access to copy the source
code from the same place counts as distribution of the source code, even
though third parties are not compelled to copy the source along with the
object code. 4. You may not copy, modify, sublicense, or distribute the
Program except as expressly provided under this License. Any attempt
otherwise to copy, modify, sublicense or distribute the Program is void,
and will automatically terminate your rights under this License. However,
parties who have received copies, or rights, from you under this License
will not have their licenses terminated so long as such parties remain in
full compliance. 5. You are not required to accept this License, since you
have not signed it. However, nothing else grants you permission to modify
Third party terms
218
or distribute the Program or its derivative works. These actions are
prohibited by law if you do not accept this License. Therefore, by
modifying or distributing the Program (or any work based on the
Program), you indicate your acceptance of this License to do so, and all
its terms and conditions for copying, distributing or modifying the Program
or works based on it. 6. Each time you redistribute the Program (or any
work based on the Program), the recipient automatically receives a
license from the original licensor to copy, distribute or modify the Program
subject to these terms and conditions. You may not impose any further
restrictions on the recipients\' exercise of the rights granted herein. You
are not responsible for enforcing compliance by third parties to this
License. 7. If, as a consequence of a court judgment or allegation of
patent infringement or for any other reason (not limited to patent issues),
conditions are imposed on you (whether by court order, agreement or
otherwise) that contradict the conditions of this License, they do not
excuse you from the conditions of this License. If you cannot distribute so
as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not distribute
the Program at all. For example, if a patent license would not permit
royalty-free redistribution of the Program by all those who receive copies
directly or indirectly through you, then the only way you could satisfy both
it and this License would be to refrain entirely from distribution of the
Program. If any portion of this section is held invalid or unenforceable
under any particular circumstance, the balance of the section is intended
to apply and the section as a whole is intended to apply in other
circumstances. It is not the purpose of this section to induce you to
infringe any patents or other property right claims or to contest validity of
any such claims; this section has the sole purpose of protecting the
integrity of the free software distribution system, which is implemented by
public license practices. Many people have made generous contributions
to the wide range of software distributed through that system in reliance
on consistent application of that system; it is up to the author/donor to
decide if he or she is willing to distribute software through any other
system and a licensee cannot impose that choice. This section is
intended to make thoroughly clear what is believed to be a consequence
of the rest of this License. 8. If the distribution and/or use of the Program
is restricted in certain countries either by patents or by copyrighted
interfaces, the original copyright holder who places the Program under
this License may add an explicit geographical distribution limitation
excluding those countries, so that distribution is permitted only in or
among countries not thus excluded. In such case, this License
incorporates the limitation as if written in the body of this License. 9. The
Third party terms
219
Free Software Foundation may publish revised and/or new versions of the
General Public License from time to time. Such new versions will be
similar in spirit to the present version, but may differ in detail to address
new problems or concerns. Each version is given a distinguishing version
number. If the Program specifies a version number of this License which
applies to it and \"any later version\", you have the option of following the
terms and conditions either of that version or of any later version
published by the Free Software Foundation. If the Program does not
specify a version number of this License, you may choose any version
ever published by the Free Software Foundation. 10. If you wish to
incorporate parts of the Program into other free programs whose
distribution conditions are different, write to the author to ask for
permission. For software which is copyrighted by the Free Software
Foundation, write to the Free Software Foundation; we sometimes make
exceptions for this. Our decision will be guided by the two goals of
preserving the free status of all derivatives of our free software and of
promoting the sharing and reuse of software generally. NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM \"AS IS\" WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION. 12. IN NO EVENT UNLESS
REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL
ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY
MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED
ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM
(INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING
RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR
THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE
WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR
OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. END OF TERMS AND CONDITIONS How to Apply These
Terms to Your New Programs If you develop a new program, and you
Third party terms
220
want it to be of the greatest possible use to the public, the best way to
achieve this is to make it free software which everyone can redistribute
and change under these terms. To do so, attach the following notices to
the program. It is safest to attach them to the start of each source file to
most effectively convey the exclusion of warranty; and each file should
have at least the \"copyright\" line and a pointer to where the full notice is
found. one line to give the program\'s name and an idea of what it does.
Copyright (C) yyyy name of author This program is free software; you can
redistribute it and/or modify it under the terms of the GNU General Public
License as published by the Free Software Foundation; either version 2 of
the License, or (at your option) any later version. This program is
distributed in the hope that it will be useful, but WITHOUT ANY
WARRANTY; without even the implied warranty of MERCHANTABILITY
or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General
Public License for more details. You should have received a copy of the
GNU General Public License along with this program; if not, write to the
Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA
02111-1307, USA. Also add information on how to contact you by
electronic and paper mail. If the program is interactive, make it output a
short notice like this when it starts in an interactive mode: Gnomovision
version 69, Copyright (C) year name of author Gnomovision comes with
ABSOLUTELY NO WARRANTY; for details type `show w\'. This is free
software, and you are welcome to redistribute it under certain conditions;
type `show c\' for details. The hypothetical commands `show w\' and
`show c\' should show the appropriate parts of the General Public
License. Of course, the commands you use may be called something
other than `show w\' and `show c\'; they could even be mouse-clicks or
menu items--whatever suits your program. You should also get your
employer (if you work as a programmer) or your school, if any, to sign a
\"copyright disclaimer\" for the program, if necessary. Here is a sample;
alter the names: Yoyodyne, Inc., hereby disclaims all copyright interest in
the program `Gnomovision\' (which makes passes at compilers) written
by James Hacker. signature of Ty Coon, 1 April 1989 Ty Coon, President
of Vice This General Public License does not permit incorporating your
program into proprietary programs. If your program is a subroutine library,
you may consider it more useful to permit linking proprietary applications
with the library. If this is what you want to do, use the GNU Lesser
General Public License instead of this License.
END OF TERMS AND CONDITIONS
Third party terms
221
OpenSSL
The following component is licensed under OpenSSL license:
OpenSSL 0.9.7b
OpenSSL License
/* =====================================================
* Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
*
* 1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
*
* 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
*
* 3. All advertising materials mentioning features or use of this software
must display the following acknowledgment:
* "This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
*
* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be
used to endorse or promote products derived from this software without
prior written permission. For written permission, please contact
openssl-core@openssl.org.
*
* 5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
*
Third party terms
222
* 6. Redistributions of any form whatsoever must retain the following
acknowledgment:
* "This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
*
* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS
IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT
OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
* =====================================================
*
* This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
*
*/
Original SSLeay License
-----------------------
/* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
* All rights reserved.
*
* This package is an SSL implementation written by Eric Young
(eay@cryptsoft.com).
* The implementation was written so as to conform with Netscapes SSL.
Third party terms
223
*
* This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions apply to
all code found in this distribution, be it the RC4, RSA, lhash, DES, etc.,
code; not just the SSL code. The SSL documentation included with this
distribution is covered by the same copyright terms except that the holder
is Tim Hudson (tjh@cryptsoft.com).
*
* Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
* If this package is used in a product, Eric Young should be given
attribution as the author of the parts of the library used.
* This can be in the form of a textual message at program startup or in
documentation (online or textual) provided with the package.
*
* Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
* 1. Redistributions of source code must retain the copyright notice, this
list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
* 3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
* "This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com)"
* The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
* 4. If you include any Windows specific code (or a derivative thereof)
from the apps directory (application code) you must include an
acknowledgement:
* "This product includes software written by Tim Hudson
(tjh@cryptsoft.com)"
*
Third party terms
224
* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS
OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
*
* The licence and distribution terms for any publically available version or
derivative of this code cannot be changed. i.e. this code cannot simply be
copied and put under another distribution licence [including the GNU
Public Licence.]
*/
END OF TERMS AND CONDITIONS
Zlib
The following component is licensed under zlib license:
Zlib 1.2.1
Zlib License
/* zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.4, March 14th, 2010
Copyright (C) 1995-2010 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty.
In no event will the authors be held liable for any damages arising from
the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it freely,
subject to the following restrictions:
Third party terms
225
1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software in a
product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not
be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly
Mark Adler
END OF TERMS AND CONDITIONS
Curl
The following component is licensed under curl license:
Curl 7.15.1
Curl License
COPYRIGHT AND PERMISSION NOTICE
Copyright (c) 1996 - 2010, Daniel Stenberg, <daniel@haxx.se>.
All rights reserved.
Permission to use, copy, modify, and distribute this software for any
purpose with or without fee is hereby granted, provided that the above
copyright notice and this permission notice appear in all copies.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED
TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD
PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR
OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT
OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall
not be used in advertising or otherwise to promote the sale, use or other
Third party terms
226
dealings in this Software without prior written authorization of the
copyright holder.
END OF TERMS AND CONDITIONS
Libpng
The following component is licensed under libpng license:
Libpng 1.2.37 - June 4, 2009
Libpng License
This copy of the libpng notices is provided for your convenience. In case
of any discrepancy between this copy and the notices in the file png.h that
is included in the libpng distribution, the latter shall prevail.
COPYRIGHT NOTICE, DISCLAIMER, and LICENSE:
If you modify libpng you may insert additional notices immediately
following this sentence.
libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18,
2008, are
Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are
distributed according to the same disclaimer and license as libpng-1.2.5
with the following individual added to the list of Contributing Authors
Cosmin Truta
libpng versions 1.0.7, July 1, 2000, through 1.2.5 - October 3, 2002, are
Copyright (c) 2000-2002 Glenn Randers-Pehrson, and are distributed
according to the same disclaimer and license as libpng-1.0.6 with the
following individuals added to the list of Contributing Authors
Simon-Pierre Cadieux
Eric S. Raymond
Gilles Vollant
and with the following additions to the disclaimer:
There is no warranty against interference with your enjoyment of the
library or against infringement. There is no warranty that our efforts or the
library will fulfill any of your particular purposes or needs. This library is
provided with all faults, and the entire risk of satisfactory quality,
performance, accuracy, and effort is with the user.
Third party terms
227
libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are
Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed
according to the same disclaimer and license as libpng-0.96, with the
following individuals added to the list of Contributing Authors:
Tom Lane
Glenn Randers-Pehrson
Willem van Schaik
libpng versions 0.89, June 1996, through 0.96, May 1997, are Copyright
(c) 1996, 1997 Andreas Dilger
Distributed according to the same disclaimer and license as libpng-0.88,
with the following individuals added to the list of Contributing Authors:
John Bowler
Kevin Bracey
Sam Bushell
Magnus Holmgren
Greg Roelofs
Tom Tanner
libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright
(c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc.
For the purposes of this copyright and license, "Contributing Authors" is
defined as the following set of individuals:
Andreas Dilger
Dave Martindale
Guy Eric Schalnat
Paul Schmidt
Tim Wegner
The PNG Reference Library is supplied "AS IS". The Contributing
Authors and Group 42, Inc. disclaim all warranties, expressed or implied,
including, without limitation, the warranties of merchantability and of
fitness for any purpose. The Contributing Authors and Group 42, Inc.
assume no liability for direct, indirect, incidental, special, exemplary, or
Third party terms
228
consequential damages, which may result from the use of the PNG
Reference Library, even if advised of the possibility of such damage.
Permission is hereby granted to use, copy, modify, and distribute this
source code, or portions hereof, for any purpose, without fee, subject to
the following restrictions:
1. The origin of this source code must not be misrepresented.
2. Altered versions must be plainly marked as such and must not be
misrepresented as being the original source.
3. This Copyright notice may not be removed or altered from any source
or altered source distribution.
The Contributing Authors and Group 42, Inc. specifically permit, without
fee, and encourage the use of this source code as a component to
supporting the PNG file format in commercial products. If you use this
source code in a product, acknowledgment is not required but would be
appreciated.
A "png_get_copyright" function is available, for convenient use in "about"
boxes and the like:
printf("%s",png_get_copyright(NULL));
Also, the PNG logo (in PNG format, of course) is supplied in the files
"pngbar.png" and "pngbar.jpg (88x31) and "pngnow.png" (98x31).
Libpng is OSI Certified Open Source Software. OSI Certified Open
Source is a certification mark of the Open Source Initiative.
Glenn Randers-Pehrson
glennrp at users.sourceforge.net
December 18, 2008
END OF TERMS AND CONDITIONS
Kern_random
The following component is licensed under kern_random license:
Kern_random Copyright Theodore Ts'o, 1994, 1995. All rights reserved.
Kern-random License
Third party terms
229
.\" This code is derived from software contributed to Berkeley by Chris
Torek. Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
.\" 1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
.\" 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
.\" 3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
.\"This product includes software developed by the University of
California, Berkeley and its contributors.
.\" 4. Neither the name of the University nor the names of its contributors
may be used to endorse or promote products derived from this software
without specific prior written permission.
.\"
.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND
CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
.\"
END OF TERMS AND CONDITIONS
ConvertUTF
The following component is licensed under convert UTF license:
Third party terms
230
Convert UTF
ConvertUTF License
Copyright 2001-2004 Unicode, Inc.
Disclaimer
This source code is provided as is by Unicode, Inc. No claims are made
as to fitness for any particular purpose. No warranties of any kind are
expressed or implied. The recipient agrees to determine applicability of
information provided. If this file has been purchased on magnetic or
optical media from Unicode, Inc., the sole remedy for any claim will be
exchange of defective media within 90 days of receipt.
Limitations on Rights to Redistribute This Code
Unicode, Inc. hereby grants the right to freely use the information
supplied in this file in the creation of products supporting the Unicode
Standard, and to make copies of this file in any form for internal or
external distribution as long as this notice remains attached.
END OF TERMS AND CONDITIONS
Wchar functions
The following component is licensed under wchar functions license:
Wchar functions
Wchar functions License
.\" Copyright (c) 1990, 1991, 1993
.\"The Regents of the University of California. All rights reserved.
.\"
Copyright (c) <YEAR>, <OWNER>
All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice,
this list of conditions and the following disclaimer.
Third party terms
231
Redistributions in binary form must reproduce the above copyright notice,
this list of conditions and the following disclaimer in the documentation
and/or other materials provided with the distribution.
Neither the name of the <ORGANIZATION> nor the names of its
contributors may be used to endorse or promote products derived from
this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND
CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE
Libjpeg
END OF TERMS AND CONDITIONS
The following component is licensed under libjpeg license:
Libjpeg
Libpeg License
This software is copyright (C) 1991-1998, Thomas G. Lane.
All Rights Reserved except as specified below.
Permission is hereby granted to use, copy, modify, and distribute this
software (or portions thereof) for any purpose, without fee, subject to
these conditions:
(1) If any part of the source code for this software is distributed, then this
README file must be included, with this copyright and no-warranty notice
unaltered; and any additions, deletions, or changes to the original files
must be clearly indicated in accompanying documentation.
Third party terms
232
(2) If only executable code is distributed, then the accompanying
documentation must state that "this software is based in part on the work
of the Independent JPEG Group".
(3) Permission for use of this software is granted only if the user accepts
full responsibility for any undesirable consequences; the authors accept
NO LIABILITY for damages of any kind.
These conditions apply to any software derived from or based on the IJG
code, not just to the unmodified library. If you use our work, you ought to
acknowledge us.
Permission is NOT granted for the use of any IJG author's name or
company name in advertising or publicity relating to this software or
products derived from it. This software may be referred to only as "the
Independent JPEG Group's software".
We specifically permit and encourage the use of this software as the
basis of commercial products, provided that all warranty or liability claims
are assumed by the product vendor.
END OF TERMS AND CONDITIONS
Terms you should know
233
Terms you should know
Avaya Communication Server 1000
Your office communication system.
Calling Party Name Display
Information appearing on the LCD display screen, such as the
caller’s name and phone number. The system must have CPND
enabled.
Category 5 (Cat5)
Cable and associated connecting hardware capable of
transmitting at speeds up to 100 MHz, used by 10BaseT,
100BaseT4, 100BaseTX.
Category 5e (Cat5e)
Most Cat5 cable manufactured after 1996 also supports
1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e
cable normally has four pairs of copper wire.
Category 6 (Cat6)
Cable and associated connecting hardware capable of
transmitting at speeds up to 200 MHz. Designed specifically to
support 1000BaseT (GigE), it is also compatible with 10BaseT,
100BaseT4, and 100BaseTX installations. The cable normally
has four pairs of copper wire.
Context-sensitive soft keys
A set of keys programmed by your system administrator. These
four keys, located directly below the display area, have four
programmable layers. These keys are also used to configure
parameters in the Telephone Options menu.
Terms you should know
234
Date/time display
The current date and time when the IP Deskphone is in an idle
state.
Directory Number (DN)
A number consisting of one to seven digits for an IP Deskphone,
and also known as an extension number.
Feature display
An area that shows status information about the feature in use. It
also displays the name and status of the active session.
Feature Status Lamp indicator
An LCD or an LED that indicates a data message, contact, or
feature status by a flash, wink, steady on, or off.
Fixed key
The hard-labeled keys on your IP Deskphone.
Flexible Feature Codes (FFCs)
Specialized codes entered using the dialpad that enable features
(for example, Ring Again).
Goodbye key
A fixed key used to end an active call.
Indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Information display
Any display of call activity, lists, prompts, and status of calls. If the
text message exceeds the available display area, a scroll arrow
icon indicates that you must use the scroll keys to view the
remaining text.
Terms you should know
235
Interrupted dial tone
A broken or pulsed dial tone that sounds when you access some
features on your IP Deskphone.
Message/Inbox
A fixed key on your Avaya 1140E IP Deskphone that connects to
your voice messaging system when the key is pressed.
Navigation keys
Keys used to scroll through menus and lists appearing on the
LCD display screen.
Off-hook
Any line selected to make a call or receive an incoming call.
The term off-hook is applied whether (a) the end user lifts up the
handset, (b) the end user presses a line key, (c) the call is
automatically answered at the IP Deskphone, or (d) a line is
automatically selected for an outgoing call.
Paging tone
A special tone (two beeps followed by dial tone) that sounds
when you use the Radio Paging feature.
Ringback/ring tone
A sound indicating that a call you have made is ringing at its
destination.
Services key
A fixed key used to access options such as Telephone Options,
Password Admin, Virtual Office Login, Virtual Office Logout, Test
Local Mode, and Resume Normal Mode.
Shared Directory Number
A DN (extension) that is shared by two or more persons.
Terms you should know
236
Special Prefix code (SPRE)
Special codes entered using the dialpad, followed by a two-digit
access code, that enable features (for example, Call Forward All
Calls requires entry of SPRE code + 74).
Special dial tone
The three consecutive tones followed by dial tone that you hear
when accessing IP Deskphone features.
Station Control Password (SCPW)
Enables security features on your phone to prevent others from
making calls from your IP Deskphone and to prevent access to
protected features (for example, Remote Call Forward).
Status Messages
A message displayed to inform the user of important information.
A right arrow appears if more than one Status Message is
present. Examples of Status Messages include: Message
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring
Again active, and Ringer is OFF.
System or Switch
Your office communication system.
Switchhook
A button on which the handset presses down, disconnecting your
call when you replace the handset. The handset (when lifted)
releases the switchhook, and you either answer an incoming call
or you receive a dial tone to make a call.
User interface
Screen displays that interact with the end user as a result of an
action or event.
Terms you should know
237
Visual Alerter/Message Waiting indicator
An LCD or an LED that flashes to indicate that a message is
waiting or when the ringer is on.
Terms you should know
238
Index
239
Index
A
About the Avaya 1140E IP Desk-
phone 17
Answer a call 132
Attendant Recall 136
AutoDial 125
AutoDial Transfer 160
Automatic Answerback 141
Automatic Wake-Up 192
B
Buzz signal 161
C
Call Features and Flexible Feature
Codes 28
Call Forward 145
Call Join 152
Call Page Connect 161
Call Park 136
Call party information 233
Call Pickup 141
Call timer 83
Call Waiting 143
Callers List 123
Calling Party Number 139
Camp-on, Forced 167
Centrex/Exchange Line Switch-
hook Flash 162
Change feature key labels 83
Charge a call or charge a forced
call 163
Conferee Selectable Display and
Disconnect 154
Conference call 152
Configure area code setup 79
Configure call log options 89
Configure Callers List log 76
Configure Name Display format 81
Configure New Call indication 77
Configure Preferred Name Match
78
Connect the components 40
Context-sensitive soft keys 20, 233
Contrast adjustment 70
Copy key 24
Corporate Directory 121
D
Date/time display 234
Date/Time format 72
Directory applications 121
Directory key 25
Directory Number 234
disconnect a conferee 155
Display incoming calls 139
Display Network Diagnostics Utili-
ties 27
DN 234
E
Electronic Lock 150
Encrypted calling 34
Enhanced Override 166
Index
240
Enter key 23
Entering and editing text 37
Expand key 23
External server applications 199
F
Feature display 234
Fixed key 234
Flexible Feature Code (FFC) 234
Flexible Feature Codes (FFCs)
202
G
Goodbye key 24, 234
Group Call 155
H
Handsfree dialing 119
Headset key 23, 24
Help 15
Hold key 23
I
Indicator status 234
Information display 234
Intercom call 130
Internal Call Forward 147
Interrupted dial tone 235
L
Language display 71
Last Number Redial 128
Line (DN) key 21
Local Area Network (LAN) 17
Local Diagnostics 112
Local Dialpad Tone 73
Local Mode 189
M
Maid Identification 195
Make Set Busy 158
Malicious Call Trace 140
Media Gateway 1000B 189
Meet - me page 170
Message (Inbox) key 25
Message key 235
Message Registration 194
Message waiting indicator 24, 237
More key 21
Mute key 22
N
Navigation keys 23, 235
Normal Mode 189
O
Off-hook 235
Off-hook dialing 117
Onhook Default Path 82
On-hook dialing 118
Override a busy signal 168
P
Paging tone 235
Personal Directory 122
Place a call on hold 133
Predial feature 124
Privacy Release 169
Index
241
Q
Quit/Stop key 24
R
Radio Page 169
Record a Calling Party Number
139
Redial List 122, 124
Regulatory and safety information
203, 207
Remote Call Forward 148
Resume Normal Mode 190
Ring Again 127
Ring type 83
Ringback/ring tone 235
Room Status 196
S
Secure your telephone 150
Security features 34
Self-labeled line/programmable
feature keys 21
Services key 26, 235
Shared Directory Numbers 235
Shift/Outbox key 25
Speaker key 22
Special dial tone 236
Special Prefix code (SPRE) 236
Speed Call 128
Station Control Password (SCPW)
34, 236
Status Messages 236
Switchhook 236
System or Switch 236
T
Telephone display 28
Telephone information 89
Telephone Options 68
Terms 233
Test Local Mode 190
Timed Reminder Recall 135
Transfer a call 134
U
USB keyboard
function keys 38
User Interface 236
V
Virtual Office 180
Virtual Office login 181
Virtual Office logout 186
Virtual Office on your Remote tele-
phone 182
Voice Call 172
Volume adjustment 69
Volume control bar 21
Index
242