WorldGate Communications 2200I-01 Cable Box User Manual 8
WorldGate Communications Inc Cable Box 8
8
| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 46524 |
| Application ID | Fhwbk+weSg8R49qca/t4vQ== |
| Document Description | 8 |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 50.82kB (635277 bits) |
| Date Submitted | 1999-07-08 00:00:00 |
| Date Available | 1998-06-08 00:00:00 |
| Creation Date | 2001-06-10 17:13:41 |
| Producing Software | Acrobat Distiller 4.0 for Windows |
| Document Lastmod | 2001-06-10 17:13:44 |
| Document Title | 8 |
— FCC ID #NVV22OOI—Ol
Amen. : < > name L"
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Draft
CHARTER
COMMUNICATIONS
\'\()/r’l.z‘)(,~1[/, (“x/AWE! l!” / {um /\."¢n‘U\"r’M\
How TO REACH Us
We welcume your cummenrs and quesrmm regarding W’orldGare service. Our Help desk can be reached
24 hours a day at 1—888—818—1001. You may also e—mail us any “me at rmc/m:@wgme.mm.
M as (C r Name:
Internet User Name:
E»Mail Address:
Name:
Internet User Name:
E-Mail Address: ___—.—_—
Name: ______..__.——-—
Inremer User Name:____—_—_—__.—
E-Mail Address:
Name:_______—_____
lnremer User Name:__—_—___——
EMail Address;____._—._—
Name:
Internet User Name:______——_—____
E-Mail Address: ___——.——
Name:_______—.._—._—
Inrerner User Name:
E—Mail Address:
cumin-A
TABLE OF CONTENTS
W’ORLDGATE USER GUIDE
fl SETUP
1.0 User Setup ................... 2 — 4
1.1 Turnlng Parental Control On and Off 4 86 3
L2 Password ..................... 6
E GETTING STARTED
3.0 Connecting to W’orldGate ......... 7
2,1 WorldGate Home Page . . , ..... 8
2.2 Browse! Bar ................... 8
E! WIRELESS KEYBOARD
3.0 Wireless Keyboard Keys .......... 9
3.1 Navigating wrrh the Wireless Keyboard 9
[I REMOTE CONTROL
4.0 Remur: Control Buttons 11111 . t 10
4.1 Navigatmg with the Remore Control . 10
B E-MAIL
3.0 Handlmg Messages .............. 11 fit 12
5.1 Using the Address Book . . . . 13
ETHE WORLD WIDE WEB
6.0 Exploring the World Wide Web . . . , 14
6 1 Handling Saved Web Sites ......... 15
6.2 Searching the Web for Informarion t . . .l5
CHANNEL HYPERLINKING
7.0 HyperLinking from TV Viewing ..... 16
B GLOSSARY
Terms and Definitions . . ........ .,.l7' 5( 18
E] FAQS
Frequently Asked Questrons ........... 19 — 21
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E—Mail Menu
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Web Menu
FCC ID #NVV2200I—Ol _
WORLDGATE USER GUIDE ' SETUP
fl SETUP
Setup allows the Primary User to control features ofall household user accounts. This includes:
‘ Parental Control is activated on all user accounts USlug well-knc H1 Surfl. arch software It assures parents that
children will not accidently view adult material while surfing the Web.
' Password is activated on all user accounts. Accounts established in 1997 have a pre-scr password of 1 11 ].
W’hen this default password is changed or a new user account is established, it is extremely important to write
down the password. lfa password is forgotten only the Primary User can e-mail rtacbus@wgare,mm to ask for
the password The password Will be e-mailed to the Primary User.
' User Setup permits the addition ofa new userv changes to account features such as password or Parental Control
ofa current user, or deletion ofa user account. WorldGate permits up to six users including rhe Primary User.
7.0 User Setup
Displaying the User Setup Menu
1. Log—on using the Primary Um account
Select "setup."
Select "user setup."
eww
Enter Primary Um Password
(see Account Arms Scum - page 5).
Adding a New User
1. saw mm (m um smp 5m 1).
2. Type the new users first name Press on your keyboard to select
the box beside "last" and rype the lasr name (ref User Setup Screw 2).
3. Select m.
User Setup Screen 2
SETUP - WORLDGATE USER GUIDE
7.0 User Setup (confirmed)
Adding a New User (continued)
4. Type the desired user name (It! Uter Setup Screw 3)‘
Remember m use a: [can 4 chammrr, but not mm? than I 4 tharamr:
(1mm mm [mm or numbzrr} ms Um Name will time part fifth!
F—I'Idil Addy-m.
5"
User Name confirmation screen appears (sci Eur Srrup 5mm: 4)
saw m,
7. Type a desired password Use 4 drgits between l~7. Press
select the text box beside "retype" and retype your deslred password
(In Um Snup 5mm 5)‘
8 Sclecr M-
9. Select “or n to activate Parental Control
(m User Setup Screm 6).
10. Account informatlon now appears. Your name, e-mail address with
your chosen user name. and Parental Control status are listed.
Select m to acknowledge that the user information is
enrrecn Select m if user information is wrong, and
retrace the above steps to add new user (srr Um Setup Swan 7).
New user ls: Dana anworm
New user email new is:
dainsvmn‘h E'ticssSJvohcom
Patemd Control is: on
EFF-F
Um Setup Screen 7
Enter In: desired user name. It can be
up to fourteen characters long (lower case
letters or numbers). This user nanny will he
used to create your s—mail address.
dainsworth
User Setup Screen 4
Please type tour numbers (0-5) to create
password. Then retype your numbers in the
second bot.
pas-om: [ my.»
Um Setup Screen 5
Wouk! you file to activam
pavenlal cannot for
dainswonh
FF
User Setup Screen 6
FCC ID #NVV22001~01 7
WORLDGATE USER GUIDE - SETUP
a noun sane ‘gntu 5 Linn: 9
1.0 User Setup (continued)
Deleting a User
Iv Log—on using the Primary User accounr.
2 Selecr "setup."
3 Selecr "user serup."
Enrcr Primary User Password
Change Um Serup Screen 1
(ref Ammm Arm: Screen 1 - pug: 5).
5. Select m
G. Selecr desired user name from rhe lisr box
(re: Change Um 5am; 5mm I)
7 Sclecr m.
8. Are you sure you wish to delere rhrs uscr?
“or“
7.7 Turning Parental Control On 1
and Off “murmur.
- lehgs
thaws
Displaying The Parental Control Menu "q“!
a saved slots
1‘ Log—on usmg (he Primary User ElCCOLIn! . web apps
2‘ Selecr ”serup." 055qu E5,
0 hadda‘v
3. Sslscr "parenral conrrol."
Setup Mcnu 5mm
SETUP
' WORLDGATE USER GUIDE
1.1 Tur wing Parental Control On
and Off {continued}
Changing Parental Control
1. The primary user must enter his or hcr password
(Jr! A (man! Axes: 5mm)
All WurldGare account: [mar 11 prr-sr.’ pmxward flfl 1 l 1.
(m Cbnngmg Pawn/17rd recrizm an Pug: 6)
2. Select m,
3, Selecr desired uscr name from the list box (at Parental Cam-01 5mm 1)
4. Select
"arm/r” next to a um name indium; Parental Comm! u turned on.
5. Select m or u to change Parental Central status
(set Parr/1x4! Control 50:01 2).
6. Select—or home an the browser bar
(m Pmmal Cnmml 5mm: 3).
To unduly my nu: mum?» you must
firm mter the: mm! n! he urinary aw
primer, use: Wham
mum» [
[m run—J
Account Access Scrccn
i am lsm new
z’lpa‘r'enial control
Select name to change parenul central:
”patental'cnnlrol ' ,
dainswcrm
msn‘l have parental comm! actuated,
Would you like to change the
wenml control setting?
Parcnul Conuol Screen 2
Parental control has been actuated (or
uainsworm
rum
Parental Conlrol Screen 3
FCC ID #NVV22001401 7
WORLDGATE USER GUIDE 0 SETUP
_______.—-————_—
1.2 Password»
Current user:
Displaying the Password Menu Michael Mamiesm
Would you like to change your password?
r Log-on.
z. Selecr “setup."
3, Select "password,"
Changing Password
4, Select ”5 or u re change Passwo rd (m Farm/17rd Srrml 1;
Phase enter the current password for
Michael Mamiesen
5 Type currenr Password (we Pflswm‘d Screen 2) .
6. Select W.
Password Screen 2
on your keyboard
7, Type four numbers (btrwrm 1—7), and press
ro selecr text lmx beside "rerype.“ Rerype the same four numbers
to confirm the accuracy ofrhe password (re: Password Screen 3)
Enhrtonr numberstoaaareapasswmflof
8, The last screen will confirm the new password. Selecr “M391 “amiss“ '
mm men (he browser rm w r 1 meg:
(m Parrward 5mm 4). mum Imus
Password Screen 3
Password has been changed to:
michaem
ima- 1. as.
Password Screen 4
GETTING STARTED - WORLDGATE USER GUIDE
fl GETTING STARTED
Welcome to the world oflnnovarlve communication, You can now use cable TV to access the lnternet, explore
Web sites around the world, and communicate using e-mail. lr's easy wrth WorldGare lnrerner service All you
need is a TV, an Internet—enabled cable converter and a wireless keyboard or remote Thank you for joining us as
we rry our thrs compelling new service,
2.0 Connecting to WorldGafe
1. Turn on TV and cable converleru
Review the operating insrrucrions left by the WorIdGare
installer.
XRC 100 Unrversal
2. Turn on WorldGcle. Remote comm]
Press on your wireless keyboard or 0 on your
remote control.
See C/uprerx 3 and Jfbr (lad/ls on the wrrelm key/71341741 and
remote (antral.
3. Logging-On to cm eslchlished cccoun ‘
wtmu xavna
Select your lnrernet user name on (he Logvon screen,
Mama
{See Logwn rcrernJ
A. Entering your password:
Using the keyboard or remote eontrol‘
enter your four digit password, In 1. Log-on Screen
This password will not change unless you choose to
change It. (See instrucrions in "setup" sectionr)
Phase A'ore: Parental Camrol has been acriwzu’fl on all
aczmmtr Ta rum ofll’annml Controlfflllow fliri'rziom of
“setup” section
Password Screen
___—_—______——_——-———-————7
_ FCC ID liNVV22001—Ol _
WORLDGATE USER GUIDE - GETTING STARTED
2.7 WorIdGore Home Page
You can access many fearures from (he WorldGare Home Page. Links to today's news, sports and weather are all
ar your fingertips‘
GOTO
Type in a URL and go directly to a Web sire
TV LlSTINGS ?
Omgcmn TVschedule vunzoom . save , 90th _< ‘> A home k f?
for your area
(50cm (0 be activated) \\'ORLDG¢ ' a ' n
THE WEB
We]: Drrecrory, Saved
Sues, Sezgcléd're “SC/eh _ the web ' - cable news
rm 0 m u: > > network CNN
E-MAIL e-rnaxl ‘ Today's news
Send and receive e-mail
,~ . saved silesv '
niflffigfiif $3511 . “hm We Web MY TOWN
web apps Sires from your local are.)
SAVED SITES .
W’l " "RL‘ ' - setu ( -
eunm, ”on p . i 0 weather THER
hm sn‘vcd _ ‘
WEB Apps back to IV > Todays wemher
5ka quctcs
Go here (0 write us an
e-mail if you are having
prublems or have 21
question
-- tv listings intlractwe
SETUP BACK to TV ESPN NETS on m: WEB
Password and Take: you ruck w my TV Today; spam Lmk m cable channel
Parental Conrrol channd you were wardnng Web sires
prmr w cunncclmg m
W'urldGnru
2.2 Browser Bar
These browser bar butrons appear an rhe rop ofeach screen. The burrons (har are highlighred are acrive.
The burrons that are shaded are nor active. ,
Go hm to
write us an
“mu m you
are having
zoom com MENU problem or
Mzgmfies a Web page Type m a URL and go WurldGzre Home Page if you have a
duealy to a Web sire question
_ goto
‘
‘ zoom L save
WAVE Icon SAVE < > K
Movement indlczrcs Saves Wu, addresses BACK FORWARD Orr-screen keyboard
warrdcm A ennnecring (URLs) of yuur
m zrmrher page 5:1“: mom Web sue; (0
am wcon ro stop a page smd 5m
from Inadmg
THE WIRELESS KEYBOARD - WORLDGATE USER GUIDE
B THE WIRELESS KEYBOARD
3.0 Wireless Keyboard Keys
WG/rv key CHAN BACK SPACE key
Turns mm HYPER key Erases one character
ON and orr Hypcerk From A TV m the left firmer ARROW Pad
channel m the corresponding imam". pmnt Moves onAscrcen
Web site (man [a be mmd) arrow k
SELECT key
Acnvates
selected items DELETE key
' Ems:r one charncrcr
to the right of rh: [
insemou puim
GO TO key
Type In a URL and
go directly [0 a 51m.
PG UP key
Moves UP one
CAPS LOCK key run page
Ca ruhzts ‘ .
a 1 1mm ; ‘ ' , PG DN key
Moves DOWN
ZOOM key one full page
Magnifies a
Web page
ENTER key
When typing in a
rcxt box, IK rakes
you to the next line
SAVE key BACK key MENU key HELP SPACE bar ARROW keys
Stores favorite Pumus page WorldGare Go here (0 Wm us 1mm space Useful Fm navlgatmg written
Web sites m Home Page an c—mai] if (or are between (on m c-marl and on Web pages
Saved 5m having pmhcm. or characters | Moves arrow an: um up
have a question 1 Moves arrow one 1m: down
(man to he acnvzred] _ Moves arrow on: character (0 [he left
-. Moves arrow one characrer to the right
3.7 Navigating with the Wireless Keyboard
To get around WorldGate and the World Wide Web you need to select items usmg the keyboard,
Moving the Orr-Screen k
Rest your right thumb on the Arrow Pad. Move yaur thumb around the Arrow Pad and watch the on~screcnk
mover Notice that when your rhumb mnvcs on the Arrow Pad the (rm-screen k moves in the same direction.
Selecting a Link
When the on-screcn k touches a deslrcd link, press the “SELECT key" on the top left—side of the keyboard.
— FCC ID fiNVVZZODI—Ol '
WORLDGATE USER GUIDE - THE REMOTE CONTROL
flTHE REMOTE CONTROL
The illustration below tdentifies the keys on the remote control that are used for the WotldGate service For
information about TV and programming functions refer to the XRC 100 Universal Remote Control pamphlet.
4.0 Remote Control Buttons
CABLE button
Selects cable mode
POWER button
Tums current
devtcc on and off TV button
Selects TV mode
Circle oforow buttons
Moves thr on»scre:n arrow:
SELECT button
Activates selected
mm;
A Move: arrow up
v Moves arrow down
4 Moves arrow mt
Moves arrow right
A button B button
Turns WorldGate Hyperlink from 3 TV
on and off channel [0 the corre-
sponding Web we
(soon to be activated)
4.1 Navigating with the Remote Control
To get around Worlchate and the Web you need to know how to select links using the remote control,
Moving the On-Screen k
Use the circle of arrows to move the on—screenk v
Selecting a Link
W’hen the Ont-screen k touches a desired link, press@_ Cimle ofAImws
10
E—MAIL 0 WORLDGATE USER GUIDE
B E-MAiL
E-mail allows you to send messages to anyone with an Internet account. When your account is activated
WorldGate will e—mail each user in your household his or her correct e-mail address. Write the e-mtiil addresses
assigned to your W’orldGate account in the area provided um Dru havé gala a s [mm A 7
inside the front cover of this guide. utmiln.\li"
« lisimgs
5.0 Handling Messages "MW“ \§ mm,
%,
Displaying the E-Mcil Menu , . 7 m
- cae- m w
1. Log-on.
E-Mxil Menu Screen
2, Select “e-mail "
n is", 4 gain 4
lect a-mail
rm h m4
Reading and Replying to E-Moil Messages m H n mm,”
1. From the E—Mail Menu. select “read mail."
2. Select desired message in the list box (rte Sela! E-i‘Wail Screen).
3. Select“. [77 m ire“
4. Select m to read your message (rte Rmd E-Mai/ 5:16“ E-Mail Screen
Semen I)
5. To read the message in its entirety, select the lower end of
the scroll bar (see Read Email Strern 2).
E reply to [he message afier reading it:
I i Select w.
Zi Compose your message.
3. Select m to mail your reply.
Deleting E-Moil Messages
1. From the E—Mail Menu. select “read mail "
2. Select desired message in the lisr box.
"is! Gum had herhibv Iafl "QM
“unfit"... .!w m a «Mama...»
3. wartime ”as": ~.
Fenlu EMT (firm:
Read E»Mail Screen 2
T/zr apzian to delete i; aim ajfrnd afier reading a mmagz.
_____——————————————""——_11
_ FCC ID #NVU2200I*01 7
WORLDGATE USER GUIDE ' E—MAIL
5.0 Handling Messages {continued}
Composing E-Mail Messages
From the E-Marl Msnur selecr "compose e-mail "
You have mu; flptmm:
A Select an Existing E~/V\orl Address
1. Selecr the name in the list box, selecrm
(Lee Address E—Mail Screen).
2. Type subject.
3, Szlzcr m.
4. Compost your message,
5. 551mm“, mar. Axmzmailmnfirmmwfl
Inter: appear: aflnyour e—mml 15 sun.
6. Select return to e-mail main menu or m.
B Enter a New E-Mcil Address
1. Select (m Adam; E—Mm/ Srretn).
2. Typc [ht person's e-mail address in [he “to" rexr box
(rte New Addrflsee E—Mail Srrrm),
Select “subject“ text box and type in subjecr.
Salsa m .
Compose your messager
Select“ to mail your message.
99:55”
T/r? vpmm to my! [hrs new e-mm'l addmr is oflrmi:
1. Sclcctm (0 save the mares;
Type first name (sf: Add Address Scum},
Selecr "last name" text box and type last name.
seream to save address.
Select“ to confirm saving new address (re!
Addm‘r Confirmation Straw).
veww
12
Marv mhcmu: an» u.
[an] Mm» unr'lr.‘ ,
Address E-Mail Screen
5 c name m mm M
address e-mair
en a-
‘ r
address book
n ,r n s-w
Q A‘m r ‘-
address book
we you say-4 y
ra
Address Confirmanon Screcn
E»MAIL - WORLDGATE USER GUIDE
5.1 Using the Address Book
Opening the Address Book “mm save
14 Logo" (new.
- w hstmgs
2. Select “e-mail." ewe-nan
- e "AM
3, Select “address book."
Adding an Address
1. Select “7“ (m Addms Book 5mm).
2. Type the first name of the person (0 add (see Add-Change l .‘ ,,
Addms 5mm), address book M
3. Select the text box under "last name" and type the last name
euhum “quip“ um
of the person to add, Follow the same steps for "e—mall . when“ warm-u
address."
4. Select m .
rent emries
to clear information.
Select
u.
9 t. v
Deleting an Address address book
l. Select the address to delete (rte Address Book Strum),
2. sn..._.
3. Select“ on the confirmation screen.
mm mm znmes
Add—Change Address Screen
Changing an Address
1. Select the address to change and select (see Addrm
Bank Street!)
2. Select the text box containing the information
to be changed and make the text change.
3. Select ml (m Add—Change Addmr Srrem).
4. Select “on the confirmation screen.
13
_ FCC ID #NW22001—01 ‘
WORLDGATE USER GUIDE - THE WORLD WIDE WEB
ETHE WORLD WIDE WEB
Frum the fun (0 the informative, you can use rhe Web [0 find information about almosr any topier The best
sires on the Web are already organized for you in the W'orldGnre W'eb Directory
6.0 Exploring the World Wide Web WM A“ <, we “’
. M
Displaying the Web Menu meweb
. r: mil
1, Log-on. - sauce Si!
~ men a
I Select the web. ~ sump
~ mcncw '
Using Web Directory
1. From the Web Menu, select "directory,"
Zr Select a category (1:1 Wt!) Dnemny Scum/4
Be rure w re/ert r/ye underlined words.
Using Go to Site
Going directly to a Web me when you know irs address. Web Direcmry Screen
1. From (he Web Menu, selecr “go [0 sire."
" “i m‘ l we. _ gnio 5. ‘no'ne Jij‘
2. Type the Web address into the text box (see Ga m Sue
go to site
Semen), hnp:// is already provided.
so Seiealzmi ,
4. Select mm (0 clear informarion,
Please keep in mind that Web me: have been Cruitdfiir 2/1!
eumpurev, nor/m 1/7: TV, Same jim may be dfiltult m read.
Go to Sire Screen
14——————————-—————————'—_—_—
THE WORLD WIDE WEB - WORLDGATE USER GUIDE
6.l Handlingi‘Saved Web Sites
mum 45m» A
Saving Web Site URLs
When on the Web, select-on the browser bar (or the
shortcut key on your wireless keyboard) and the site‘s URL
(address) will be saved in Saved Sites. crinmnmmnyahu
, rryioiump—smn
Mideast talks
Using Saved Siles
1, From the Web Menu, select “saved sites.”
2. Select a site from the list (yet Saved Sire: Strem).
Ynu have time uptiom:
A. “go [0 site" — To go directly (0 the Web site select 90 N .
B slete" — To delete the Web site select -i
C. “URL" v To find the Web site's address select m "m lmm “mum
Saved Sires Screen
6.2 Searching the Web for .'nformalion
There are two main types ofsearch tools: Web directories and search engines The Web is so vast that no single
search tool has an index of the entire contents.
Web Directories
Web directories are organized lists ofbmad topics—such as art or business—that may be helpful when you are
looking for general information about a topic, The most commonly used directories are Infoseek, Lycost Excite,
and Yahoot Try using different directories when searching for information until you find the one you prefer.
Search Engines
A Search engine is a powerful Computer program rim provrdes 3 “than: index ofWeb pages. Popular Search
engines include WebCrawler, AltaVisra, and Hotbot.
raw time h”
Going Directly lo Search Engines and Directories
1. From the WorldGate Home Page, select “web.“
Type in a keyword or simple phrase,
3. Select a search engine or directory.
To erase a keyword or phrase, select M
Search Screen
15
_ FCC ID “NWZZOOI—Ol _
WORLDGATE USER GUIDE 0 THE WORLD W105 WEB
CHANNEL HYPERLINKING
Channel Hypcthkmg alluws you to go directly to the Web site related to the TV channel you are watching.
7.0 HyperLinking From TV Viewing
Using the Wireless Keyboard
1. T h - E
c c annex Hypeerk sclect cu MNNLL
1. To rcturn (0 TV select m HYPERUNKN;
Channel HyperLlnking Connect Screen
Using the Remote Control
1. To Channel Hypcthk select 0
2, To return to TV select 0.
16————————————‘——'—‘——_—
GLOSSARY ~ WORLDGATE USER GUIDE
[5] GLOSSARY
Browser
A software program that provides a way to look at the
information on World Wide Web pages.
Browsing
Browsing the Web means following hyperlinks to new
Web pages.
Browser Bar
The WorldGate browser appears at the top of each screen.
It varies depending on where you are located. The browser
bar is intended to easily guide you through pages.
Domain Name
A domain name is a means ofidentifying the server
ofa Web or evmail address Some examples are.
wuwwgatecom or wwwupenn.edu
E»Mail
EleCtronic mail is a fast form of communication. You can
easily send a message to anyone who has an e-mail address.
In most cases it will be received in seconds or minutes
Frames
Sires may contain frames to present their data Frames
are a part ofa Web design. Some contain image maps
or linked documents and others remain unchanging.
Home Page
This is a universal term used for the first page ofa Web
site. Almost every site has an initial page or starting point.
This page Will be in either a Table ofContents format or
simply provide links to various areas within the site. Ifyou
are out surfing and come to a page and are loSt, look for
Home at the top or bottom ofri screen or frame to find
where you are and what the site contains.
Hyperlink
When you hyperlink, you are following a link to access
more information. Hyperlinking will take you Within
the same Web site or to a different Web site relevant to
your interest.
Hypertext
Any text, words or phrases that contain links that take you
to other documents.
HTTP://
Stands for HyperText Transport Protocol. This protocol
transports hypertext files across the Internet. You see this
displayed as http://www.wgate.com
Image Map
This feature enables you to select graphic images that link
to more information. Instead of the colored underlined
words, the links are graphics. This is a Web design.
Internet
The Internet supports traffic, meaning email, FTP,
network news document transfers and telnet sessions.
Internet User Name
This name will identify you on the World Wide Web
It will act as part ofyour e-mail address.
Link
A link is a connection to information found on the same
site, a different site or another resource that pertains to
the information you are seeking. A link is usually colored
and/or underlined to easily identify that it will lead you
further. A link can also appear as a picture or image map.
Search Directory
A search directory is a subject locator. It provides content
information and acts as a directory to search for your topic
of interest.
Search Engine
A search engine is simply a computer program that
indexes Web pages and then enables the user to search
its index for relevant information.
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WORLDGATE USER GUIDE 0 GLOSSARY
GLOSSARY (comma,
Surfing
Surfing the Web means following hyperlinks to new
Web pages.
URL
Uniform Resource Locarot is a Web pages address.
Each Web page has a unique address.
Web Site
Documents cm sisting ofa home page and related pages,
Webmaster
A Webmaster is the person who updates the information
on a Web site. Usually the Webmaster provides an
“nail address for anv comments or suggestions
regarding their site,
World Wide Web
The World Wide W’eb was invented by an Englishman.
Timothy Bernets-Lea The Web provides a consistent
colleaion of data that reaches a global market.
FAQS - WORLDGATE USER GUIDE
fl FREQUENTLY ASKED QUESTIONS
6). What is my e-mail address?
A.
1»
Your address is made up of two parts The first IS the Internet user name that WorldGate assigned you — just
look on the log-on screen the next time you connect. The second part is @mail.charter—inrerner.com
For example: apeters@mail.chatter-internet.com. (This address will Change, and you will be notified.)
What it'a Web page does not appear completely?
Sometimes only part ofa Web page will be visible. Just select on the browser bar (or the shortcut
key on your Wireless keyboard) and the page will reload. To return to an unmagnified view of the page
select again.
Q. What if a Web site doesn't have the most recent information nn if?
)>
.>
.>
Ifa Web site like The Wear/yer Channel has outdated information just select on the browser bar
(or the shortcut key on your wireless keyboard). The page will be reloaded, and ifmore recent information
is available it Will appear, belect m again to return to an unmagnifled View of the page.
What if and 53 don It Work?
W’hen this happens, simply move your On-SCICEn k to an empty portion of the Web page you are currently
on, and press the "SELECT key" on your Wireless keyboard.
Can i use on my wireless keyboard after typing in a Web address in the GO TO SiTE
text box?
Sure. that‘s a great time saver instead of selecting m an the page, You can also use m after
typing a keyword into a Search text box.
Can i connect an Internet video camera so i can make anlirie videophone calls?
Sorry, WorldGate cannot support this feature. This requires a true lnterner connecrion through a PC
6). Where do my e-maii messages 90 after i’ve read them?
.)>
Messages sent to you are saved automatically, and WorldGate places no limit on the number you can save.
My favorite sites and addresses are missing and I can 't save anything.
Files are updated on a daily basis, Try again the following day.
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WORLDGATE USER GUIDE ' FAQS
FREQUENTLY ASKED QUESTIONS (cantnuea;
0. Sometimes / don’t find my e-moil or favorite Saved Sites Why?
71>
)>
.)>
Be sure to log-on using your name on the Log-on screen, OLhEfl ~e you will nor have access to your email
or Saved Sllcsi lfyou accidentally log-on using someone else's name, first press 0 on your cable remote
or m on the wireless keyboard, wait unttl you are watching TV, and press 0 or m again to reconnect
to WorldGate.
How do i find e-maii addresses of friends and Family?
There are several services on the Web that provide good directory assistance. Log—on and go (0 the Web,
then Go to Site, and enter one ofthe following Web site addresses (URL): wwwfoutl l.com or whowhere.com
”I select something by accident, what do i do?
Select Ion the browser bar (or the shortcut key on your wireless keyboard) to go to the previous page
How can i get back to the Work/Gate Home Page itt get lost?
Select m on the browser bar (or the Menu key on your Wireless keyboard) to return [0 the WorldGare
Home Page,
What happens when Igo to a Web site and nothing happens,e
When you select an item on the WorldGate browser lar and nothing happens (we call that freezing).
press 0 on your cable remote or “on the wireless keyboard. and go back to TV, then reconnect to
WorldGate,
When do i need to replace the batteries in my wireless keyboard?
The keyboard comes With batteries that normally last up to six months, lf the keyboard does not operate
correctly, the batteries may be worn out and should be replaced with two new AA batteries
When do i need to replace the batteries in my remote contra)?
The remote comes with batteries {hat normally 135: up m six months. lfyour remote does not operate
correctly, the batteries may be worn out and should be replaced with new AA batteries, When the batteries
are removed, the preset codes will not be lost,
FAQS ~ WORLDGATE USER GUIDE
FREQUENTLY ASKED QUESTIONS (comma)
A.
.>
Te"
?’
.>
What do [do if ”Sorry Try Again Later" appears?”
Exit out of the WorldGate system and restart from the beginning. Ifservice is net restored, contaCt
WorldGate customer service (888-818-1001) with the channel number tuned on your TV.
Whatl happens when [get on all blue or black screen when I try to access WorIdGore?
Exit out of the WorldGate system (Go Back to TV) and Logon to WorldGate again. if service is not
rcStOl’CCl. contact WotldGate customer service (888-818-1001).
Why can I tune the TV manually but can’t use my remote conlroI or keyboard?
First make sure the red indicator on your remote control is illuminated when a key is pressed. lf'the indica—
tor light on your remote control is nor lit, you may need to replace the batteries. Also, check to make sure
that you did not disable the remote control from your menu options Ifthese two options do not restore
your system, contact WorldGate customer serVice (888-818-1001)
Why cun’l‘ I get a cerlain Web silt-1?
Check the Web site URL/address, [fit is typed correctly, the camping: on that site may be temporarily
down or the cable company does not line the URL in tts database.
What Is the MIME message on my e-mail?
Check the accuracy of the person's e—mail address MIME indicates a bad outgoing message,
How do I find something on the World Wide Web?
From your "Web" screent select search. Enter a keyword or phrase, then choose a Search engine from the
bottom ofycur screen. (See pug: 12filr details.)
WI’wI can I do if I can’f watch cable or TV?
Exit out of the WotldGate system (Go Back to TV) and Log—on (0 WorldGate again. lfthc problem persists,
check your cable TV connections.
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