WorldGate Communications 2200I-01 Cable Box User Manual 8
WorldGate Communications Inc Cable Box 8
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— FCC ID #NVV22OOI—Ol Amen. : < > name L" m nu | Draft CHARTER COMMUNICATIONS \'\()/r’l.z‘)(,~1[/, (“x/AWE! l!” / {um /\."¢n‘U\"r’M\ How TO REACH Us We welcume your cummenrs and quesrmm regarding W’orldGare service. Our Help desk can be reached 24 hours a day at 1—888—818—1001. You may also e—mail us any “me at rmc/m:@wgme.mm. M as (C r Name: Internet User Name: E»Mail Address: Name: Internet User Name: E-Mail Address: ___—.—_— Name: ______..__.——-— Inremer User Name:____—_—_—__.— E-Mail Address: Name:_______—_____ lnremer User Name:__—_—___—— EMail Address;____._—._— Name: Internet User Name:______——_—____ E-Mail Address: ___——.—— Name:_______—.._—._— Inrerner User Name: E—Mail Address: cumin-A TABLE OF CONTENTS W’ORLDGATE USER GUIDE fl SETUP 1.0 User Setup ................... 2 — 4 1.1 Turnlng Parental Control On and Off 4 86 3 L2 Password ..................... 6 E GETTING STARTED 3.0 Connecting to W’orldGate ......... 7 2,1 WorldGate Home Page . . , ..... 8 2.2 Browse! Bar ................... 8 E! WIRELESS KEYBOARD 3.0 Wireless Keyboard Keys .......... 9 3.1 Navigating wrrh the Wireless Keyboard 9 [I REMOTE CONTROL 4.0 Remur: Control Buttons 11111 . t 10 4.1 Navigatmg with the Remore Control . 10 B E-MAIL 3.0 Handlmg Messages .............. 11 fit 12 5.1 Using the Address Book . . . . 13 ETHE WORLD WIDE WEB 6.0 Exploring the World Wide Web . . . , 14 6 1 Handling Saved Web Sites ......... 15 6.2 Searching the Web for Informarion t . . .l5 CHANNEL HYPERLINKING 7.0 HyperLinking from TV Viewing ..... 16 B GLOSSARY Terms and Definitions . . ........ .,.l7' 5( 18 E] FAQS Frequently Asked Questrons ........... 19 — 21 unxflum save guru « > hqma Rf: “ouumu r a y] ' ' ° 95 interactive . me web , (nbk‘ mm "mm . ». mm! “W” “95 but on “we v4.1, m p .. " '.\ lm— "um, - ham m «t- wmmcm n - IT. nszmgs ' 1m, n o a mall 1 saved ~ web apps ’ “flu“ mire» bum. ' 085V (3 N E—Mail Menu unzaum_ sm gum .~‘>_hnme _k 7 “mum.“ >. ,. 114115“ c the web A («nan ‘ saved r. apps . semg . Fun: “mg- ‘ back Ir) h' dvpcmly Web Menu FCC ID #NVV2200I—Ol _ WORLDGATE USER GUIDE ' SETUP fl SETUP Setup allows the Primary User to control features ofall household user accounts. This includes: ‘ Parental Control is activated on all user accounts USlug well-knc H1 Surfl. arch software It assures parents that children will not accidently view adult material while surfing the Web. ' Password is activated on all user accounts. Accounts established in 1997 have a pre-scr password of 1 11 ]. W’hen this default password is changed or a new user account is established, it is extremely important to write down the password. lfa password is forgotten only the Primary User can e-mail rtacbus@wgare,mm to ask for the password The password Will be e-mailed to the Primary User. ' User Setup permits the addition ofa new userv changes to account features such as password or Parental Control ofa current user, or deletion ofa user account. WorldGate permits up to six users including rhe Primary User. 7.0 User Setup Displaying the User Setup Menu 1. Log—on using the Primary Um account Select "setup." Select "user setup." eww Enter Primary Um Password (see Account Arms Scum - page 5). Adding a New User 1. saw mm (m um smp 5m 1). 2. Type the new users first name Press on your keyboard to select the box beside "last" and rype the lasr name (ref User Setup Screw 2). 3. Select m. User Setup Screen 2 SETUP - WORLDGATE USER GUIDE 7.0 User Setup (confirmed) Adding a New User (continued) 4. Type the desired user name (It! Uter Setup Screw 3)‘ Remember m use a: [can 4 chammrr, but not mm? than I 4 tharamr: (1mm mm [mm or numbzrr} ms Um Name will time part fifth! F—I'Idil Addy-m. 5" User Name confirmation screen appears (sci Eur Srrup 5mm: 4) saw m, 7. Type a desired password Use 4 drgits between l~7. Press select the text box beside "retype" and retype your deslred password (In Um Snup 5mm 5)‘ 8 Sclecr M- 9. Select “or n to activate Parental Control (m User Setup Screm 6). 10. Account informatlon now appears. Your name, e-mail address with your chosen user name. and Parental Control status are listed. Select m to acknowledge that the user information is enrrecn Select m if user information is wrong, and retrace the above steps to add new user (srr Um Setup Swan 7). New user ls: Dana anworm New user email new is: dainsvmn‘h E'ticssSJvohcom Patemd Control is: on EFF-F Um Setup Screen 7 Enter In: desired user name. It can be up to fourteen characters long (lower case letters or numbers). This user nanny will he used to create your s—mail address. dainsworth User Setup Screen 4 Please type tour numbers (0-5) to create password. Then retype your numbers in the second bot. pas-om: [ my.» Um Setup Screen 5 Wouk! you file to activam pavenlal cannot for dainswonh FF User Setup Screen 6 FCC ID #NVV22001~01 7 WORLDGATE USER GUIDE - SETUP a noun sane ‘gntu 5 Linn: 9 1.0 User Setup (continued) Deleting a User Iv Log—on using the Primary User accounr. 2 Selecr "setup." 3 Selecr "user serup." Enrcr Primary User Password Change Um Serup Screen 1 (ref Ammm Arm: Screen 1 - pug: 5). 5. Select m G. Selecr desired user name from rhe lisr box (re: Change Um 5am; 5mm I) 7 Sclecr m. 8. Are you sure you wish to delere rhrs uscr? “or“ 7.7 Turning Parental Control On 1 and Off “murmur. - lehgs thaws Displaying The Parental Control Menu "q“! a saved slots 1‘ Log—on usmg (he Primary User ElCCOLIn! . web apps 2‘ Selecr ”serup." 055qu E5, 0 hadda‘v 3. Sslscr "parenral conrrol." Setup Mcnu 5mm SETUP ' WORLDGATE USER GUIDE 1.1 Tur wing Parental Control On and Off {continued} Changing Parental Control 1. The primary user must enter his or hcr password (Jr! A (man! Axes: 5mm) All WurldGare account: [mar 11 prr-sr.’ pmxward flfl 1 l 1. (m Cbnngmg Pawn/17rd recrizm an Pug: 6) 2. Select m, 3, Selecr desired uscr name from the list box (at Parental Cam-01 5mm 1) 4. Select "arm/r” next to a um name indium; Parental Comm! u turned on. 5. Select m or u to change Parental Central status (set Parr/1x4! Control 50:01 2). 6. Select—or home an the browser bar (m Pmmal Cnmml 5mm: 3). To unduly my nu: mum?» you must firm mter the: mm! n! he urinary aw primer, use: Wham mum» [ [m run—J Account Access Scrccn i am lsm new z’lpa‘r'enial control Select name to change parenul central: ”patental'cnnlrol ' , dainswcrm msn‘l have parental comm! actuated, Would you like to change the wenml control setting? Parcnul Conuol Screen 2 Parental control has been actuated (or uainsworm rum Parental Conlrol Screen 3 FCC ID #NVV22001401 7 WORLDGATE USER GUIDE 0 SETUP _______.—-————_— 1.2 Password» Current user: Displaying the Password Menu Michael Mamiesm Would you like to change your password? r Log-on. z. Selecr “setup." 3, Select "password," Changing Password 4, Select ”5 or u re change Passwo rd (m Farm/17rd Srrml 1; Phase enter the current password for Michael Mamiesen 5 Type currenr Password (we Pflswm‘d Screen 2) . 6. Select W. Password Screen 2 on your keyboard 7, Type four numbers (btrwrm 1—7), and press ro selecr text lmx beside "rerype.“ Rerype the same four numbers to confirm the accuracy ofrhe password (re: Password Screen 3) Enhrtonr numberstoaaareapasswmflof 8, The last screen will confirm the new password. Selecr “M391 “amiss“ ' mm men (he browser rm w r 1 meg: (m Parrward 5mm 4). mum Imus Password Screen 3 Password has been changed to: michaem ima- 1. as. Password Screen 4 GETTING STARTED - WORLDGATE USER GUIDE fl GETTING STARTED Welcome to the world oflnnovarlve communication, You can now use cable TV to access the lnternet, explore Web sites around the world, and communicate using e-mail. lr's easy wrth WorldGare lnrerner service All you need is a TV, an Internet—enabled cable converter and a wireless keyboard or remote Thank you for joining us as we rry our thrs compelling new service, 2.0 Connecting to WorldGafe 1. Turn on TV and cable converleru Review the operating insrrucrions left by the WorIdGare installer. XRC 100 Unrversal 2. Turn on WorldGcle. Remote comm] Press on your wireless keyboard or 0 on your remote control. See C/uprerx 3 and Jfbr (lad/ls on the wrrelm key/71341741 and remote (antral. 3. Logging-On to cm eslchlished cccoun ‘ wtmu xavna Select your lnrernet user name on (he Logvon screen, Mama {See Logwn rcrernJ A. Entering your password: Using the keyboard or remote eontrol‘ enter your four digit password, In 1. Log-on Screen This password will not change unless you choose to change It. (See instrucrions in "setup" sectionr) Phase A'ore: Parental Camrol has been acriwzu’fl on all aczmmtr Ta rum ofll’annml Controlfflllow fliri'rziom of “setup” section Password Screen ___—_—______——_——-———-————7 _ FCC ID liNVV22001—Ol _ WORLDGATE USER GUIDE - GETTING STARTED 2.7 WorIdGore Home Page You can access many fearures from (he WorldGare Home Page. Links to today's news, sports and weather are all ar your fingertips‘ GOTO Type in a URL and go directly to a Web sire TV LlSTINGS ? Omgcmn TVschedule vunzoom . save , 90th _< ‘> A home k f? for your area (50cm (0 be activated) \\'ORLDG¢ ' a ' n THE WEB We]: Drrecrory, Saved Sues, Sezgcléd're “SC/eh _ the web ' - cable news rm 0 m u: > > network CNN E-MAIL e-rnaxl ‘ Today's news Send and receive e-mail ,~ . saved silesv ' niflffigfiif $3511 . “hm We Web MY TOWN web apps Sires from your local are.) SAVED SITES . W’l " "RL‘ ' - setu ( - eunm, ”on p . i 0 weather THER hm sn‘vcd _ ‘ WEB Apps back to IV > Todays wemher 5ka quctcs Go here (0 write us an e-mail if you are having prublems or have 21 question -- tv listings intlractwe SETUP BACK to TV ESPN NETS on m: WEB Password and Take: you ruck w my TV Today; spam Lmk m cable channel Parental Conrrol channd you were wardnng Web sires prmr w cunncclmg m W'urldGnru 2.2 Browser Bar These browser bar butrons appear an rhe rop ofeach screen. The burrons (har are highlighred are acrive. The burrons that are shaded are nor active. , Go hm to write us an “mu m you are having zoom com MENU problem or Mzgmfies a Web page Type m a URL and go WurldGzre Home Page if you have a duealy to a Web sire question _ goto ‘ ‘ zoom L save WAVE Icon SAVE < > K Movement indlczrcs Saves Wu, addresses BACK FORWARD Orr-screen keyboard warrdcm A ennnecring (URLs) of yuur m zrmrher page 5:1“: mom Web sue; (0 am wcon ro stop a page smd 5m from Inadmg THE WIRELESS KEYBOARD - WORLDGATE USER GUIDE B THE WIRELESS KEYBOARD 3.0 Wireless Keyboard Keys WG/rv key CHAN BACK SPACE key Turns mm HYPER key Erases one character ON and orr Hypcerk From A TV m the left firmer ARROW Pad channel m the corresponding imam". pmnt Moves onAscrcen Web site (man [a be mmd) arrow k SELECT key Acnvates selected items DELETE key ' Ems:r one charncrcr to the right of rh: [ insemou puim GO TO key Type In a URL and go directly [0 a 51m. PG UP key Moves UP one CAPS LOCK key run page Ca ruhzts ‘ . a 1 1mm ; ‘ ' , PG DN key Moves DOWN ZOOM key one full page Magnifies a Web page ENTER key When typing in a rcxt box, IK rakes you to the next line SAVE key BACK key MENU key HELP SPACE bar ARROW keys Stores favorite Pumus page WorldGare Go here (0 Wm us 1mm space Useful Fm navlgatmg written Web sites m Home Page an c—mai] if (or are between (on m c-marl and on Web pages Saved 5m having pmhcm. or characters | Moves arrow an: um up have a question 1 Moves arrow one 1m: down (man to he acnvzred] _ Moves arrow on: character (0 [he left -. Moves arrow one characrer to the right 3.7 Navigating with the Wireless Keyboard To get around WorldGate and the World Wide Web you need to select items usmg the keyboard, Moving the Orr-Screen k Rest your right thumb on the Arrow Pad. Move yaur thumb around the Arrow Pad and watch the on~screcnk mover Notice that when your rhumb mnvcs on the Arrow Pad the (rm-screen k moves in the same direction. Selecting a Link When the on-screcn k touches a deslrcd link, press the “SELECT key" on the top left—side of the keyboard. — FCC ID fiNVVZZODI—Ol ' WORLDGATE USER GUIDE - THE REMOTE CONTROL flTHE REMOTE CONTROL The illustration below tdentifies the keys on the remote control that are used for the WotldGate service For information about TV and programming functions refer to the XRC 100 Universal Remote Control pamphlet. 4.0 Remote Control Buttons CABLE button Selects cable mode POWER button Tums current devtcc on and off TV button Selects TV mode Circle oforow buttons Moves thr on»scre:n arrow: SELECT button Activates selected mm; A Move: arrow up v Moves arrow down 4 Moves arrow mt Moves arrow right A button B button Turns WorldGate Hyperlink from 3 TV on and off channel [0 the corre- sponding Web we (soon to be activated) 4.1 Navigating with the Remote Control To get around Worlchate and the Web you need to know how to select links using the remote control, Moving the On-Screen k Use the circle of arrows to move the on—screenk v Selecting a Link W’hen the Ont-screen k touches a desired link, press@_ Cimle ofAImws 10 E—MAIL 0 WORLDGATE USER GUIDE B E-MAiL E-mail allows you to send messages to anyone with an Internet account. When your account is activated WorldGate will e—mail each user in your household his or her correct e-mail address. Write the e-mtiil addresses assigned to your W’orldGate account in the area provided um Dru havé gala a s [mm A 7 inside the front cover of this guide. utmiln.\li" « lisimgs 5.0 Handling Messages "MW“ \§ mm, %, Displaying the E-Mcil Menu , . 7 m - cae- m w 1. Log-on. E-Mxil Menu Screen 2, Select “e-mail " n is", 4 gain 4 lect a-mail rm h m4 Reading and Replying to E-Moil Messages m H n mm,” 1. From the E—Mail Menu. select “read mail." 2. Select desired message in the list box (rte Sela! E-i‘Wail Screen). 3. Select“. [77 m ire“ 4. Select m to read your message (rte Rmd E-Mai/ 5:16“ E-Mail Screen Semen I) 5. To read the message in its entirety, select the lower end of the scroll bar (see Read Email Strern 2). E reply to [he message afier reading it: I i Select w. Zi Compose your message. 3. Select m to mail your reply. Deleting E-Moil Messages 1. From the E—Mail Menu. select “read mail " 2. Select desired message in the lisr box. "is! Gum had herhibv Iafl "QM “unfit"... .!w m a «Mama...» 3. wartime ”as": ~. Fenlu EMT (firm: Read E»Mail Screen 2 T/zr apzian to delete i; aim ajfrnd afier reading a mmagz. _____——————————————""——_11 _ FCC ID #NVU2200I*01 7 WORLDGATE USER GUIDE ' E—MAIL 5.0 Handling Messages {continued} Composing E-Mail Messages From the E-Marl Msnur selecr "compose e-mail " You have mu; flptmm: A Select an Existing E~/V\orl Address 1. Selecr the name in the list box, selecrm (Lee Address E—Mail Screen). 2. Type subject. 3, Szlzcr m. 4. Compost your message, 5. 551mm“, mar. Axmzmailmnfirmmwfl Inter: appear: aflnyour e—mml 15 sun. 6. Select return to e-mail main menu or m. B Enter a New E-Mcil Address 1. Select (m Adam; E—Mm/ Srretn). 2. Typc [ht person's e-mail address in [he “to" rexr box (rte New Addrflsee E—Mail Srrrm), Select “subject“ text box and type in subjecr. Salsa m . Compose your messager Select“ to mail your message. 99:55” T/r? vpmm to my! [hrs new e-mm'l addmr is oflrmi: 1. Sclcctm (0 save the mares; Type first name (sf: Add Address Scum}, Selecr "last name" text box and type last name. seream to save address. Select“ to confirm saving new address (re! Addm‘r Confirmation Straw). veww 12 Marv mhcmu: an» u. [an] Mm» unr'lr.‘ , Address E-Mail Screen 5 c name m mm M address e-mair en a- ‘ r address book n ,r n s-w Q A‘m r ‘- address book we you say-4 y ra Address Confirmanon Screcn E»MAIL - WORLDGATE USER GUIDE 5.1 Using the Address Book Opening the Address Book “mm save 14 Logo" (new. - w hstmgs 2. Select “e-mail." ewe-nan - e "AM 3, Select “address book." Adding an Address 1. Select “7“ (m Addms Book 5mm). 2. Type the first name of the person (0 add (see Add-Change l .‘ ,, Addms 5mm), address book M 3. Select the text box under "last name" and type the last name euhum “quip“ um of the person to add, Follow the same steps for "e—mall . when“ warm-u address." 4. Select m . rent emries to clear information. Select u. 9 t. v Deleting an Address address book l. Select the address to delete (rte Address Book Strum), 2. sn..._. 3. Select“ on the confirmation screen. mm mm znmes Add—Change Address Screen Changing an Address 1. Select the address to change and select (see Addrm Bank Street!) 2. Select the text box containing the information to be changed and make the text change. 3. Select ml (m Add—Change Addmr Srrem). 4. Select “on the confirmation screen. 13 _ FCC ID #NW22001—01 ‘ WORLDGATE USER GUIDE - THE WORLD WIDE WEB ETHE WORLD WIDE WEB Frum the fun (0 the informative, you can use rhe Web [0 find information about almosr any topier The best sires on the Web are already organized for you in the W'orldGnre W'eb Directory 6.0 Exploring the World Wide Web WM A“ <, we “’ . M Displaying the Web Menu meweb . r: mil 1, Log-on. - sauce Si! ~ men a I Select the web. ~ sump ~ mcncw ' Using Web Directory 1. From the Web Menu, select "directory," Zr Select a category (1:1 Wt!) Dnemny Scum/4 Be rure w re/ert r/ye underlined words. Using Go to Site Going directly to a Web me when you know irs address. Web Direcmry Screen 1. From (he Web Menu, selecr “go [0 sire." " “i m‘ l we. _ gnio 5. ‘no'ne Jij‘ 2. Type the Web address into the text box (see Ga m Sue go to site Semen), hnp:// is already provided. so Seiealzmi , 4. Select mm (0 clear informarion, Please keep in mind that Web me: have been Cruitdfiir 2/1! eumpurev, nor/m 1/7: TV, Same jim may be dfiltult m read. Go to Sire Screen 14——————————-—————————'—_—_— THE WORLD WIDE WEB - WORLDGATE USER GUIDE 6.l Handlingi‘Saved Web Sites mum 45m» A Saving Web Site URLs When on the Web, select-on the browser bar (or the shortcut key on your wireless keyboard) and the site‘s URL (address) will be saved in Saved Sites. crinmnmmnyahu , rryioiump—smn Mideast talks Using Saved Siles 1, From the Web Menu, select “saved sites.” 2. Select a site from the list (yet Saved Sire: Strem). Ynu have time uptiom: A. “go [0 site" — To go directly (0 the Web site select 90 N . B slete" — To delete the Web site select -i C. “URL" v To find the Web site's address select m "m lmm “mum Saved Sires Screen 6.2 Searching the Web for .'nformalion There are two main types ofsearch tools: Web directories and search engines The Web is so vast that no single search tool has an index of the entire contents. Web Directories Web directories are organized lists ofbmad topics—such as art or business—that may be helpful when you are looking for general information about a topic, The most commonly used directories are Infoseek, Lycost Excite, and Yahoot Try using different directories when searching for information until you find the one you prefer. Search Engines A Search engine is a powerful Computer program rim provrdes 3 “than: index ofWeb pages. Popular Search engines include WebCrawler, AltaVisra, and Hotbot. raw time h” Going Directly lo Search Engines and Directories 1. From the WorldGate Home Page, select “web.“ Type in a keyword or simple phrase, 3. Select a search engine or directory. To erase a keyword or phrase, select M Search Screen 15 _ FCC ID “NWZZOOI—Ol _ WORLDGATE USER GUIDE 0 THE WORLD W105 WEB CHANNEL HYPERLINKING Channel Hypcthkmg alluws you to go directly to the Web site related to the TV channel you are watching. 7.0 HyperLinking From TV Viewing Using the Wireless Keyboard 1. T h - E c c annex Hypeerk sclect cu MNNLL 1. To rcturn (0 TV select m HYPERUNKN; Channel HyperLlnking Connect Screen Using the Remote Control 1. To Channel Hypcthk select 0 2, To return to TV select 0. 16————————————‘——'—‘——_— GLOSSARY ~ WORLDGATE USER GUIDE [5] GLOSSARY Browser A software program that provides a way to look at the information on World Wide Web pages. Browsing Browsing the Web means following hyperlinks to new Web pages. Browser Bar The WorldGate browser appears at the top of each screen. It varies depending on where you are located. The browser bar is intended to easily guide you through pages. Domain Name A domain name is a means ofidentifying the server ofa Web or evmail address Some examples are. wuwwgatecom or wwwupenn.edu E»Mail EleCtronic mail is a fast form of communication. You can easily send a message to anyone who has an e-mail address. In most cases it will be received in seconds or minutes Frames Sires may contain frames to present their data Frames are a part ofa Web design. Some contain image maps or linked documents and others remain unchanging. Home Page This is a universal term used for the first page ofa Web site. Almost every site has an initial page or starting point. This page Will be in either a Table ofContents format or simply provide links to various areas within the site. Ifyou are out surfing and come to a page and are loSt, look for Home at the top or bottom ofri screen or frame to find where you are and what the site contains. Hyperlink When you hyperlink, you are following a link to access more information. Hyperlinking will take you Within the same Web site or to a different Web site relevant to your interest. Hypertext Any text, words or phrases that contain links that take you to other documents. HTTP:// Stands for HyperText Transport Protocol. This protocol transports hypertext files across the Internet. You see this displayed as http://www.wgate.com Image Map This feature enables you to select graphic images that link to more information. Instead of the colored underlined words, the links are graphics. This is a Web design. Internet The Internet supports traffic, meaning email, FTP, network news document transfers and telnet sessions. Internet User Name This name will identify you on the World Wide Web It will act as part ofyour e-mail address. Link A link is a connection to information found on the same site, a different site or another resource that pertains to the information you are seeking. A link is usually colored and/or underlined to easily identify that it will lead you further. A link can also appear as a picture or image map. Search Directory A search directory is a subject locator. It provides content information and acts as a directory to search for your topic of interest. Search Engine A search engine is simply a computer program that indexes Web pages and then enables the user to search its index for relevant information. __—————————-——17 FCC ID #NVV22OOI—01 _ WORLDGATE USER GUIDE 0 GLOSSARY GLOSSARY (comma, Surfing Surfing the Web means following hyperlinks to new Web pages. URL Uniform Resource Locarot is a Web pages address. Each Web page has a unique address. Web Site Documents cm sisting ofa home page and related pages, Webmaster A Webmaster is the person who updates the information on a Web site. Usually the Webmaster provides an “nail address for anv comments or suggestions regarding their site, World Wide Web The World Wide W’eb was invented by an Englishman. Timothy Bernets-Lea The Web provides a consistent colleaion of data that reaches a global market. FAQS - WORLDGATE USER GUIDE fl FREQUENTLY ASKED QUESTIONS 6). What is my e-mail address? A. 1» Your address is made up of two parts The first IS the Internet user name that WorldGate assigned you — just look on the log-on screen the next time you connect. The second part is @mail.charter—inrerner.com For example: apeters@mail.chatter-internet.com. (This address will Change, and you will be notified.) What it'a Web page does not appear completely? Sometimes only part ofa Web page will be visible. Just select on the browser bar (or the shortcut key on your Wireless keyboard) and the page will reload. To return to an unmagnified view of the page select again. Q. What if a Web site doesn't have the most recent information nn if? )> .> .> Ifa Web site like The Wear/yer Channel has outdated information just select on the browser bar (or the shortcut key on your wireless keyboard). The page will be reloaded, and ifmore recent information is available it Will appear, belect m again to return to an unmagnifled View of the page. What if and 53 don It Work? W’hen this happens, simply move your On-SCICEn k to an empty portion of the Web page you are currently on, and press the "SELECT key" on your Wireless keyboard. Can i use on my wireless keyboard after typing in a Web address in the GO TO SiTE text box? Sure. that‘s a great time saver instead of selecting m an the page, You can also use m after typing a keyword into a Search text box. Can i connect an Internet video camera so i can make anlirie videophone calls? Sorry, WorldGate cannot support this feature. This requires a true lnterner connecrion through a PC 6). Where do my e-maii messages 90 after i’ve read them? .)> Messages sent to you are saved automatically, and WorldGate places no limit on the number you can save. My favorite sites and addresses are missing and I can 't save anything. Files are updated on a daily basis, Try again the following day. __._—-—-———————-———19 FCC ID ilNVVZZOOI—Ol WORLDGATE USER GUIDE ' FAQS FREQUENTLY ASKED QUESTIONS (cantnuea; 0. Sometimes / don’t find my e-moil or favorite Saved Sites Why? 71> )> .)> Be sure to log-on using your name on the Log-on screen, OLhEfl ~e you will nor have access to your email or Saved Sllcsi lfyou accidentally log-on using someone else's name, first press 0 on your cable remote or m on the wireless keyboard, wait unttl you are watching TV, and press 0 or m again to reconnect to WorldGate. How do i find e-maii addresses of friends and Family? There are several services on the Web that provide good directory assistance. Log—on and go (0 the Web, then Go to Site, and enter one ofthe following Web site addresses (URL): wwwfoutl l.com or whowhere.com ”I select something by accident, what do i do? Select Ion the browser bar (or the shortcut key on your wireless keyboard) to go to the previous page How can i get back to the Work/Gate Home Page itt get lost? Select m on the browser bar (or the Menu key on your Wireless keyboard) to return [0 the WorldGare Home Page, What happens when Igo to a Web site and nothing happens,e When you select an item on the WorldGate browser lar and nothing happens (we call that freezing). press 0 on your cable remote or “on the wireless keyboard. and go back to TV, then reconnect to WorldGate, When do i need to replace the batteries in my wireless keyboard? The keyboard comes With batteries that normally last up to six months, lf the keyboard does not operate correctly, the batteries may be worn out and should be replaced with two new AA batteries When do i need to replace the batteries in my remote contra)? The remote comes with batteries {hat normally 135: up m six months. lfyour remote does not operate correctly, the batteries may be worn out and should be replaced with new AA batteries, When the batteries are removed, the preset codes will not be lost, FAQS ~ WORLDGATE USER GUIDE FREQUENTLY ASKED QUESTIONS (comma) A. .> Te" ?’ .> What do [do if ”Sorry Try Again Later" appears?” Exit out of the WorldGate system and restart from the beginning. Ifservice is net restored, contaCt WorldGate customer service (888-818-1001) with the channel number tuned on your TV. Whatl happens when [get on all blue or black screen when I try to access WorIdGore? Exit out of the WorldGate system (Go Back to TV) and Logon to WorldGate again. if service is not rcStOl’CCl. contact WotldGate customer service (888-818-1001). Why can I tune the TV manually but can’t use my remote conlroI or keyboard? First make sure the red indicator on your remote control is illuminated when a key is pressed. lf'the indica— tor light on your remote control is nor lit, you may need to replace the batteries. Also, check to make sure that you did not disable the remote control from your menu options Ifthese two options do not restore your system, contact WorldGate customer serVice (888-818-1001) Why cun’l‘ I get a cerlain Web silt-1? Check the Web site URL/address, [fit is typed correctly, the camping: on that site may be temporarily down or the cable company does not line the URL in tts database. What Is the MIME message on my e-mail? Check the accuracy of the person's e—mail address MIME indicates a bad outgoing message, How do I find something on the World Wide Web? From your "Web" screent select search. Enter a keyword or phrase, then choose a Search engine from the bottom ofycur screen. (See pug: 12filr details.) WI’wI can I do if I can’f watch cable or TV? Exit out of the WotldGate system (Go Back to TV) and Log—on (0 WorldGate again. lfthc problem persists, check your cable TV connections. 21 FCC ID I-lNVVZZOOI—Dl 7
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