User Manual
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| Document ID | 1962087 |
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| Document Description | User Manual |
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| Document Type | User Manual |
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| Date Submitted | 2013-05-10 00:00:00 |
| Date Available | 2013-11-06 00:00:00 |
| Creation Date | 2017-10-27 13:27:37 |
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| Document Lastmod | 2017-10-27 13:27:37 |
| Document Title | User Manual |
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User Guide AT&T Blender Welcome to AT&T Thank you for purchasing an AT&T Blender device. To get the most from your new device, check out our interactive tutorials at att.com/tutorials. Please select Manufacturer: AT&T and Model: Blender (WF700) from the drop down menus. Welcome Contents Getting Started ............................................................................................................................................1 In the Box....................................................................................................................................................1 Getting to Know Your Device .......................................................................................................... 2 How It Works ........................................................................................................................................... 4 Device Installation ............................................................................................................................... 4 Voicemail ................................................................................................................................................ 10 Setup ................................................................................................................................................. 10 Message Waiting ............................................................................................................................11 Retrieving Messages ....................................................................................................................11 Remote Retrieval ...........................................................................................................................11 Transferring a Phone Number .......................................................................................................11 Blender Manager .................................................................................................................................12 Using Your Device ....................................................................................................................................13 Calling ........................................................................................................................................................13 Making Calls .....................................................................................................................................13 Three-way Calling.........................................................................................................................13 Call Waiting ......................................................................................................................................13 Call Forwarding ............................................................................................................................. 14 Internet Access ....................................................................................................................................15 Connect Other Devices ............................................................................................................15 Data Plan Usage ........................................................................................................................... 16 SMS Messages .............................................................................................................................. 16 Changing Wi-Fi® Name and Password .............................................................................. 16 Managing Devices ....................................................................................................................... 16 ii Contents iii Helpful Tips ............................................................................................................................................17 Home Answering Machines ....................................................................................................17 Adjusting Volume .........................................................................................................................17 Powering On/Off .......................................................................................................................... 18 AT&T 3G MicroCell™ .................................................................................................................. 18 TTY Support .................................................................................................................................. 18 Important Information ........................................................................................................................ 19 E911 Service........................................................................................................................................... 19 Power Outages .................................................................................................................................... 19 Device Compatibility ........................................................................................................................ 19 In-Home Wiring ................................................................................................................................... 19 Frequently Asked Questions .......................................................................................................... 20 Troubleshooting ..................................................................................................................................... 23 General ................................................................................................................................................... 23 Voice ........................................................................................................................................................ 24 Data .......................................................................................................................................................... 27 Device Configuration .......................................................................................................................... 29 Wi-Fi® Settings .................................................................................................................................... 29 Wi-Fi Basic ..................................................................................................................................... 29 Wi-Fi Connections ..................................................................................................................... 30 Wi-Fi Security ................................................................................................................................ 3 1 Wi-Fi WPS ...................................................................................................................................... 32 WAN ......................................................................................................................................................... 33 WAN Connections ..................................................................................................................... 33 WAN APN........................................................................................................................................ 34 Firewall .................................................................................................................................................... 36 Firewall – Mac/IP/Port Filtering............................................................................................. 36 Firewall – Port Forwarding ...................................................................................................... 38 Firewall – DMZ .............................................................................................................................. 39 Firewall – Security ...................................................................................................................... 40 Advanced ............................................................................................................................................... 41 Advanced Administrator ......................................................................................................... 41 Advanced Router ....................................................................................................................... 42 Advanced – SNTP ...................................................................................................................... 43 Advanced Device Reset.......................................................................................................... 44 Specifications .......................................................................................................................................... 45 Safety Instructions ............................................................................................................................... 46 Radio Frequency (RF) Energy......................................................................................................... 47 FCC Compliance .................................................................................................................................... 48 Warranty ..................................................................................................................................................... 49 How to Get Warranty Service .......................................................................................................50 Other Warranty Programs..............................................................................................................50 iv Contents Contents vii Getting Started In the Box The package should contain the following items: AT&T Blender Phone Cable (Optional) Back-up Battery Power Cord Also Included Quick Start T Blender Quick Start viii Getting Started User Guide AT&T Blender User Guide Getting to Know Your Device LED Indicators The table below describes possible states for each of the LED indicators. Key Icon Name Power Power Voicemail Signal Strength Voicemail Information Wi-Fi Information (See “Blender Manager” on reverse) Wi-Fi WPS* Ethernet Telephone Ports On/Off Power Input Signal Strength *Allows WPS-enabled devices to be connected via Wi-Fi without typing a Wi-Fi password. For detailed instructions, please refer to page 15. Getting Started Getting Started Indicator Status Green steady On Green blinking Battery: More than 50% Yellow blinking Battery: 20 – 50% Red blinking Battery: Less than 20% Off No power Green blinking New voicemail Off No new voicemail Green blinking Check Blender Manager – see messages Off No unread messages Green steady Wi-Fi on Green blinking Device connected Green lickering Data transferring Off Wi-Fi off – see Blender Manager Green steady Strong signal Yellow steady Moderate signal Red steady No service Green blinking AT&T 3G MicroCell service; Strong signal Yellow blinking AT&T 3G MicroCell service; Weak signal Red blinking No service or SIM error STEP 1: Set Up Your Device How It Works AT&T Blender uses the AT&T cellular network to provide phone service to your corded or cordless home phone(s) and Internet access to your computer and Wi-Fi capable devices (if subscribed to a data plan). Place it anywhere in your house where you have a strong wireless signal. It does not require the use of a home phone wall jack like traditional home phone service. AT&T Blender provides many calling services, such as voicemail, Caller ID, Call Waiting, Call Forwarding, and 3-way Calling for your corded or cordless home phone(s). It also includes a back-up battery in case of power outage. Install the Back-up Battery 1. Remove the bottom of the device by pushing the entire cover in the direction of the arrow, as shown. Device Installation B efore You Begin Blender works exclusively with the AT&T cellular network and DOES NOT use your home’s phone wall jacks. Your device should be located: • Where you have a strong cellular signal from a cell tower, typically near a window or outside wall. • Near an electrical wall outlet. • In the general area of your home where you’ll be using your home phone, computer or Wi-Fi capable devices. 2. Insert the back-up battery. Battery Select which phone(s) or computer(s)/Wi-Fi capable device(s) you will use with Blender: • You may connect up to two phones. • If using an existing phone, unplug it from the wall jack. • For Internet access, you may connect up to 10 devices via Wi-Fi and one via Ethernet simultaneously. Ports Getting Started 3. Replace the cover. Getting Started B STEP 2: Connect your Phone Turn on Your Device 1. Plug the power cord into an electrical wall outlet that is not controlled by a wall switch. 2. Insert the small end of the power cord into the Power Input port on the back of your Blender device. 3. Press and hold the round On/Off button for 2 seconds until the signal strength light comes on. Unplug your Phone from the Wall Jack Blender is not used with your home’s phone wall jack. NOTE: If you have a cordless phone, keep it plugged into a power outlet. Check the Wireless Signal Conirm signal strength light is green for optimal performance. Yellow indicates a moderate signal and may be suficient. Connect your Phone to the Device Plug your phone into the “Phone 1” port on the Blender device, using your existing phone cable or the included phone cable. NOTE: Do not plug the device into your home’s phone wall jack. Signal Strength Getting Started Getting Started STEP 3: Connect to the Internet C Place a Test Call Place a test call from your connected home phone. Make sure to use 10-digit dialing even for local phone calls. For best results, place the cordless phone base approximately 12 inches from the Blender device. Getting Started Wi-Fi Networks 1. Open the Wi-Fi network manager on your computer or Wi-Fi enabled device.* 2. Find and select the Blender Wi-Fi network name (SSID) (e.g., Mace_XXXXX). Mace_XXXXX Guestnet Matrix-FreeWiFi Free Public WiFi Alternatively, you can also connect via Ethernet or WPS. For Ethernet, plug one end of your Ethernet cable into the Ethernet port on your computer and the other end into the Ethernet port on the back of the Blender device. For WPS, press and hold the WPS button on the back of your Blender device for 0.5 seconds. Within 2 minutes, press the WPS button on the wireless device you want to connect. Useful Tips • Dial “1” to set up and access your voicemail. Be sure to create a password for security and remote access. • Transferring a landline phone number can take ive (5) days or more. Plug a phone into your Blender to make calls. Keep another phone plugged into your wall jack to receive calls until your transfer completes. Check the status of your phone number transfer at att.com/port. • Your Blender does not support incoming or outgoing fax service. • Your Blender does not support rotary or pulse-dialing phones. Details on using voicemail and transferring a landline phone number can be found on pages 10–11. Select the Device Network Enter Wi-Fi Network Password When prompted, enter the Wi-Fi password found on the bottom of the Blender device. Wi-Fi: Network (SSID): Mace_XXXXXX Password: XXXXXXXX Blender Manager: http://att.blender Password: attadmin Voicemail Access – Dial 1 Key Icon Name Power Voicemail Information Wi-Fi Indicator Green Status On Off No power Green New voicemail Off No new voicemail Green Check Blender Manager – see messages Off No unread messages Green steady Wi-Fi on Green blinking Device connected Green flickering Data transferring Off Signal Strength Getting Started Wi-Fi off – see Blender Manager Green Strong Yellow Moderate Red No service C M e s sage Waiting Confirm Network Connection Go to at t .n (or your favorite website) to conirm your Internet connection. When your device is transmitting to and from the Internet, the Wi-Fi light will licker green. There are two indicators for a new message waiting: 1) the voicemail icon; and 2) an intermittent dial tone. The voicemail icon on your Blender lashes when a voicemail message is waiting. You will also hear an intermittent dial tone on any connected phone handset before placing a call. Retrieving Messages To retrieve voice messages, dial 1 on any home phone connected to the Blender and wait four (4) seconds to connect to your AT&T wireless voicemail box. Simply follow the voice prompts to listen to and manage your messages. (Alternately, you may dial your 10-digit home phone number to access your voicemail box.) Remote Retrieval Useful Tip Go to the Blender Manager at http://att.blender on any connected device to view messages from AT&T, check your data usage, and customize your Blender device settings. Voicemail Your Blender comes with standard wireless voicemail. Follow the steps below to setup and use your voicemail. S t Dial 1 on any home phone connected to the Blender and wait four (4) seconds to connect to your AT&T wireless voicemail. Simply follow the voice prompts to complete setup. To enable remote voicemail retrieval and for added security be sure to create a password during setup. 10 Getting Started To retrieve voicemail messages from a phone not connected to the Blender, dial the number associated with your Blender service. When voicemail picks up, press *. You will then be prompted to enter your password. Simply follow the prompts to listen to and manage your voicemail messages. Transferring a Phone Number Transferring a landline phone number to your Blender can take ive (5) days or more. Outgoing calls can be made immediately using your Blender, however incoming calls will continue through your old service until the transfer is complete. It is recommended that a phone be kept connected to your existing home wiring or prior service to continue to receive incoming calls until the transfer is complete. To check the status of your transfer, visit www.att.com/port. Getting Started 11 Using Your Device Blender Manager The Blender Manager allows you to easily manage your Blender device. With the Blender Manager, you can: • Customize settings • Change your Wi-Fi network name and password • Check signal strength, data usage and SMS messages • Get help and information To access the Blender Manager, irst connect to your Blender device. In your browser address ield, enter http://att.blender. Log in with your Web password (attadmin). A navigation panel is included at the left of the browser interface on each page and contains the following: • Home – displays general device information, as well as current network connection (LTE, 4G, 3G) and battery charge. • Connected Devices – view devices currently connected to your Blender device and blocked devices. • Data Usage – check your billing month-to-date data usage and days remaining in billing cycle. • Messages – view messages from AT&T (See SMS Messages on page 16). • Settings – customize your device’s Wi-Fi and security settings (See Wi-Fi Settings on page 29 for detailed instructions). • About your Blender – get details regarding current device status and device information. • AT&T Software Update – view software updates that are delivered automatically over the AT&T cellular network. 12 Getting Started Calling Making Calls Using a phone connected to your Blender, place and receive calls as you normally would. The Blender supports both cordless and corded phone dialing methods. Note: You will need to dial 10 digits even for local numbers. Three-Way Calling While on an existing call, press the Flash (or Talk) key on your phone to put the irst party on hold. When you hear a dial tone, dial the second party’s number (wait up to four [4] seconds). When the second party answers, press the Flash (or Talk) key again to complete the three-way connection. If the second party does not answer, press the Flash (or Talk) key to end the connection and return to the irst party. Note: If your phone does not have a Flash (or Talk) key, use the off-hook mechanism supported by your phone instead. Call Waiting You will hear two tones if someone calls while you are already on a call. To hold the current call and accept the waiting call, press the Flash (or Talk) key. You can press the Flash (or Talk) key anytime to switch back and forth between calls. To clear the current call and accept the waiting call, enter 1 and press the Flash (or Talk) key. To reject (User Busy) the waiting call, enter 0 and press the Flash (or Talk) key. Using Your Device 13 Notes: • Your Blender comes with standard three-way calling and call waiting. Operation of these features will vary depending on your home phone equipment. • If your phone does not have a Flash (or Talk) key, then use the off-hook mechanism supported by your phone. Call Forwarding To forward all calls, dial: 1. *21* 2. The 10-digit number to which you wish to forward your calls 3. # key (Example: *21*1234567890# forwards your calls to the phone number 123-456-7890) Please wait at least three (3) seconds and you hear a conirmation tone for the forwarding to complete before hanging up. To un-forward calls, dial #21#, please wait at least three (3) seconds and you hear a conirmation tone for the un-forwarding to complete before hanging up. Note: Applicable wireless minute plan rates apply to forwarded calls. Internet Access C onnect Other Devices You can connect up to 10 Wi-Fi enabled devices simultaneously to your Blender, including smartphones, tablets, laptops, etc. 1. Open the Wi-Fi network manager on your Wi-Fi enabled device. 2. Find and select the Wi-Fi network name (SSID) Mace_XXXXXX. 3. When prompted, enter the Wi-Fi password found on the bottom of the device. Connect WPS devices Wi-Fi Protected Setup (WPS) allows WPS-enabled devices to be connected to a Wi-Fi network without having to type a Wi-Fi password. 1. With the Blender device powered on, press and hold the WPS button for 0.5 seconds. 2. Within 2 minutes, press the WPS button on the wireless device you want to connect. 3. Your Blender device and the wireless device will communicate and establish the connection. Connect via Ethernet To connect via Ethernet, plug one end of your Ethernet cable into the Ethernet port on your computer and the other end into the Ethernet port on the back of the Blender device. 14 Using Your Device Using Your Device 15 D ata Plan Usage Helpful Tips You can check your billing month-to-date data plan usage and the days remaining in your billing cycle on the Blender Manager. On any device that is connected to your Blender, enter http://att.blender in your browser address ield. Log in with your Web password (attadmin) or customized password, and go to Data Usage. Note: Actual billed usage can be higher than the estimated data usage displayed in the usage meter. Home Answering Machines If you choose not to use the voicemail provided by your Blender, you can use your home answering machine by plugging it into the “Phone 2” port on the back of your Blender. SMS Messages Your Blender device is able to receive SMS messages only. You are not able to respond or reply to SMS messages. To view your messages, use any device that is connected to the Blender and enter http://att.blender in your browser address ield. Log in with your Web password (attadmin) or customized password, and go to Messages. Changing Wi-Fi Name and Password You can customize your Blender Wi-Fi network name (SSID) and password using the Blender Manager. On any device that is connected to the Blender, enter http://att.blender in your browser address ield. Log in with your Web password (attadmin) or customized password, and go to Settings > Wi-Fi. Note: You will need to reconnect all Wi-Fi devices using the new Wi-Fi password. Managing Devices You can view devices currently connected to your Blender and block and unblock devices using the Blender Manager. On any device that is connected to the Blender, enter http://att.blender in your browser address ield. Log in with your Web password (attadmin) or customized password, and go to Connected Devices. 16 Using Your Device Then, set your answering machine to pick up calls in fewer rings than the voicemail service, which is set to ive (5) rings as a default. Adjusting Volume Use your home phone’s volume adjustment if available. Alternately, the volume of the Blender can be adjusted if necessary. While on a call, press ** or ## to enter Volume Setting Mode. Press * to decrease volume. Press # to increase volume. To exit Volume Setting Mode press any other key or wait ive (5) seconds. Notes: • Four volume levels are available (level 1 to level 4); the default setting is the highest at level 4. • Your home phone(s) may have a separate volume level setting function that is independent of the Blender. Using Your Device 17 Powering On/Off The On/Off button is used to turn your Blender on or off when still connected to the power supply. When powered off, the Blender will no longer send or receive calls, but it will continue to charge the back-up battery if still connected to the wall outlet. To use the On/Off button on your Blender, press and hold the button for two (2) seconds to turn power off or until the Battery and Signal Strength indicator lights turn off (Power light remains on when connected to an AC power source). To turn the Blender back on, press and hold the button for two (2) seconds or until the Battery and Signal Indicator lights turn on. AT&T 3G MicroCell For voice-only customer, Blender can be used with the AT&T 3G MicroCell when it’s within range of the MicroCell signal and the phone number associated with the Blender has been added to the MicroCell’s approved user list. To update your approved user list, visit att.com/3GMicroCell and click “Manage Settings.” The signal strength indicator on your Blender will lash green when connected to the MicroCell. TTY Support TTY (Text Telephony) and TDD (Telecommunications Device for the Deaf) are supported by the Blender. In order to use the TTY network, you must have a TTYcompatible phone and be in TTY mode. Note that most digital wireless devices are TTY-compatible. Dial *983*889*n# to set the TTY mode. • n = 0: TTY off mode. The standard voice speaking mode and listening mode. This is the default setting. • n = 1: TTY full mode. Transmit and receive the TTY characters. • n = 2: VCO mode. Receive TTY characters but transmit by speaking into the speaker. • n = 3: HCO mode. Transmit TTY characters but receive by listening to the receiver. 18 Using Your Device Important Information E911 Service 911 services are supported just as they are on any wireless device. You should expect to provide your home address to the emergency response center responsible for sending irst responders (e.g., police, medical assistance, or ire) to your location. Power Outages Blender has a back-up battery with talk time of up to an hour and a half (1.5 hours) depending on environmental factors. Please note you’ll need a standard corded phone that doesn’t require external power to function with the back-up battery for all calling, including 911. If you experience a power outage and your battery is fully depleted, it will be necessary to restart your device when power is restored by pressing and holding the On/Off button for two (2) seconds. Device Compatibility Blender does not support your home security systems, fax machines, dial-up or DSL internet service, DVR services, medical alert services (e.g., Life Alert), or credit card machines. The service cannot be used to make 500, 700, 900, 976, 0+ collect, operator assisted, or dial-around calls (e.g., 1010-XXXX). The device does not support data services (e.g., texting, multimedia message services (MMS), and data tethering). In-Home Wiring Interconnecting to home telephone wiring is not necessary, but is possible; however, it is not recommended unless you possess suficient knowledge of electrical systems. Use with home wiring requires the physical disconnection from other services, including the landline coming into your home. Use of a qualiied licensed electrician is highly recommended. Improper installation may result in phone equipment damage or even a ire. Important Information 19 Frequently Asked Questions What kind of phone do I need to work with the Blender? Most standard touch-tone phones may be used. Rotary phones are not supported. Cordless phone systems provide the most lexibility and allow you to easily place additional handsets throughout your home. Cordless phone systems still need to be plugged into a power outlet. During a power outage, a standard corded phone which doesn’t require electrical power is recommended. How do I install my Blender? Please see your Quick Start for the most common installation methods. Other helpful information: • Installation near a window or outside wall is strongly recommended to ensure the strongest possible wireless signal in order to maximize voice quality. • If the Blender signal strength indicator does not display high signal strength (Green) or voice quality is unacceptable, you may need to relocate the device to another part of the home with a stronger wireless signal. Will my Blender work in areas with no or low wireless signal strength? A strong wireless signal (Green) is recommended for optimal performance. A moderate signal (Yellow) may be suficient. If you do not see a green light, you may want to choose an alternate location. Do I need broadband Internet service for the Blender to work? No, the service is provided through the AT&T wireless network. Can I move my Blender and use it in another location? Yes, your device can be moved to another location; however, your device should be used in a location where AT&T is authorized to provide wireless service. If your device is used while on other carrier networks, AT&T’s off-net usage restrictions apply. Please see section 4.5 of your Wireless Customer Agreement for details. When I dial a seven-digit number using the Blender, I get a message that the number cannot be completed as dialed. Does the Blender support seven-digit dialing? Blender requires 10-digit dialing for domestic calls in most areas. Can I make international calls with my Blender? Yes. To add international calling to your account, please call 611 from your connected phone, or 1-800-331-0500. Can I use my Blender internationally? No. Use is limited to the United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands. What is the warranty on the Blender? AT&T Blender has a 12-month limited warranty. For details, see page 49. Does Blender support both voice and data? Yes, you can choose to use your Blender for voice only, data only, or both voice and data. Visit att.com/blender for more information. I can’t make or receive calls with my Blender service. What should I do? Please follow the troubleshooting steps in this User Guide. If further assistance is required, call 1-800-331-0500. Why don’t I see the name of the caller on caller ID? The Blender only supports calling number identiication. However, contact names stored on your home phone equipment may display for incoming calls. How many devices can I connect to my Blender? For voice, you can connect two phones. For data, you can connect up to 10 devices via Wi-Fi simultaneously and one device via Ethernet. 20 Frequently Asked Questions Frequently Asked Questions 21 H ow can I check my data speed? You can check your data speed by visiting att.com/speedtest. Will connecting additional devices affect my data speed? Yes, connecting multiple devices to the Blender may affect data speed. What is the difference between the AT&T Wi-Fi network and my Blender Wi-Fi? Data access via the public AT&T Wi-Fi network does not use your allotted data plan, whereas providing Wi-Fi data access in your home via the Blender will use your data plan. Can I change my Wi-Fi network name and password? Yes, you can change your Wi-Fi network name and password using the Blender Manager. From any connected device, enter http://att.blender in the address bar and enter the admin login (attadmin) or your customized login and go to Settings > Wi-Fi. How do I know how much data I’ve used? You can view your data usage and the days remaining in your billing cycle using the Blender Manager. From any connected device, enter http://att.blender in your browser address ield and enter the admin login (attadmin) or your customized login and go to Data Usage. Once I’ve reached the maximum amount of data in the my plan, can I continue to use my Blender for data? Yes, you can continue to use your Blender device, but overage charges will apply. To upgrade your data plan, visit att.com. 22 Frequently Asked Questions Troubleshooting General Problem Possible Solution Only the Power LED • Press and hold the Power button on the back of the is illuminated Blender for two (2) seconds until the Wi-Fi and Signal Strength indicator lights turn on. Signal strength indicator is blinking Green • The Blender is connected to a 3G MicroCell, and is operating properly. Red signal strength indicator • Move your device to another area of the home with a strong wireless signal. Flashing Red signal strength indicator • SIM is missing or not installed properly. 1) Remove the bottom of the device and back-up battery. 2) Locate the SIM card slot and insert the SIM card into the slot until secure. The SIM card will click and lock in place when properly installed in the correct orientation. • SIM card may be invalid or damaged and need to be replaced. SIM Card doesn’t work in my mobile device • The SIM card provided with your Blender is intended for use only in your speciic Blender and can not be used in a mobile handset. Troubleshooting 23 Voice Voice Problem Possible Solution Problem Possible Solution No dial tone • Make sure there is AC power to the Blender. Do not connect to an AC outlet controlled by a wall switch. • Move the device to an area with suficient network signal (Green or Yellow Signal Indicator light). • Make sure your home telephone equipment has power and is connected properly to the Blender. • Check that the Signal Indicator light is illuminated. If not, make sure the “On/Off” button on the back of the device is “On” (press and hold until the Signal Indicator light illuminates). Poor voice quality No caller ID name • Like all wireless services, only the calling number is displayed with Caller ID. • Your home phone equipment may support the display of names stored in its contacts memory. My answering machine won’t pick up calls • Set your answering machine settings to pick up calls before network voicemail, which is approximately ive (5) rings. • Alternately the network voicemail setting can be increased; dial “1” to access the voicemail platform and follow the prompts to increase the number of rings. • To remove network voicemail from your account, call AT&T Customer Care by dialing 611 or 1-800-331-0500. • Install using the telephone cable included with the Blender. • Move the Blender to a different area of the home. • Locate the device in an area with maximum wireless signal strength (Green Signal Indicator). • Make sure all connections are irmly in place. • Increase the distance away from other electronic devices and the Blender (including cordless base stations, Wi-Fi routers, and cell phones). • Move the Blender near a window with a clear unobstructed view of the sky and remove any objects that may be obstructing the wireless signal. • Make sure the home phone that is connected to the Blender is of good quality and in good working order. • Voice quality may degrade with a low battery charge when operating with back-up battery. Connect to an AC power source to recharge when power is available. Can’t connect to my 3G MicroCell (signal strength indicator is not lashing Green) • Add the phone number associated with your Blender to your 3G MicroCell Approved User List. • Power cycle your 3G MicroCell as well as your Blender. • Make sure the Blender is within range of the 3G MicroCell. 24 Troubleshooting Troubleshooting 25 Voice Data Problem Possible Solution Problem Possible Solution Message Waiting indicator on my home phone equipment doesn’t light • The Blender does not support this functionality with your home phone equipment. • The Blender has a dedicated Message Waiting indicator light and will lash when you have a new voice message; you will also hear an intermittent dial tone when you pick up your handset. Can’t access the Internet • Check that your device is connected to the Blender and the Blender Wi-Fi indicator is green. • Make sure your signal strength indicator is green or yellow. If red, choose an alternate location. • Check APN setting, dialing setup, and irewall setting. I hear an intermittent dial tone • You will hear an intermittent dial tone when you have a new voicemail message waiting. • Dial “1” from your home phone equipment connected to the Blender to review your voice messages. Download or upload speeds are slow My phone doesn’t ring when a call comes in • If you recently transferred your landline number, you will continue to receive incoming calls on your previous service until the transfer is complete. To check transfer status, visit www.att.com/port. • Make sure your Blender is NOT connected to your in-home phone wiring. • Make sure your home phone is powered on and connected to the Blender. • Your Blender number may be set to Call Forward. Dial #21# to un-forward calls. • Check your speed at att.com/speedtest. • Check your signal strength indicator. If not green or yellow, choose an alternate location. • Check your wireless network connection using the Blender Manager (http://att.blender). LTE and 4G offer the fastest data speeds and if available, the Blender should be located in a covered area. • Limit the number of devices that are connected to the Blender. You can block device access using the Blender Manager (http://att.blender) under Connected Devices. Blender Network does not appear in the wireless network list • Verify that the Blender is powered on. • Refresh the network list on the device you are trying to connect. • Restart your Blender by pressing the On/Off button for 2 seconds. Then restart your Wi-Fi enabled device. I hear a constant low frequency tone (not dial tone) when I try to place a call 26 • Hang up your home phone to restore dial tone. Troubleshooting Troubleshooting 27 D vice Configuration Data Problem Possible Solution Can’t connect to my Blender • Check that you are connecting to your Blender Wi-Fi network name (SSID) (e.g. Mace_XXXXXX). If connected via Ethernet, make sure the Ethernet cables are irmly attached. • Make sure you entered the correct Wi-Fi password that’s found on the bottom of the device. Can’t access the Blender Manager You can manage your Blender settings using the Blender Manager. To access, irst connect to your Blender device and enter http://att.blender in the browser address ield. Log in with your Admin (attadmin) or customized login. Wi-Fi Settings You can manage your Blender Wi-Fi Settings under Settings > Wi-Fi. Wi-Fi Basic • Make sure you have entered the correct URL (http://att.blender or http://192.168.0.1) in your browser address ield. • Make sure you have entered the correct password, either attadmin or your customized password. If you changed the password and forgot it, you will need to restore the device to the factory default settings. Wi-Fi On/Off: Enable or disable Wi-Fi connectivity. Network Mode: Indicates which mode is active for connecting via Wi-Fi. The default is 802.11b/g/n Mixed Mode. Network Name (SSID): Shows the Wi-Fi network name (SSID), which is broadcast by the device to allow Wi-Fi enabled devices to identify and connect to it. You can change the Network Name by typing the desired name directly in the text box. Broadcast Network Name (SSID): If this setting is enabled, the Blender appears in the list of available Wi-Fi networks on your Wi-Fi enabled devices. If disabled, the network will not appear. 28 Troubleshooting Device Coniguration 29 Frequency (Channel): This should be left on Automatic unless you need to choose a particular channel for your environment. Max Wi-Fi Users: Specify how many devices can simultaneously connect to Blender. Be sure to click “Apply” after you’ve made changes. Unblock: Checking the “Unblock” box and clicking “Apply” unblocks a previously blocked device, freeing it to connect to the Blender again. The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects. Wi-Fi Connections Security settings will apply to all connected devices. If you change these settings, existing connected devices may lose their connection. View devices that are currently connected to your Blender and block and unblock devices from having access. The following information is displayed for each connected device: Device Name: If you have assigned a name to the connected device, the assigned name will appear in lieu of a host name. MAC Address: A unique network identiier for the connected device. IP Address: IP address of the connected device. Block a Device: Checking the “Block” box and clicking “Apply” disconnects the connected device and prevents it from re-connecting to the Blender. The blocked device will then appear in the Blocked list. Block List: Lists any devices you have blocked from having access to the Blender. Note that since these devices are not currently connected and are blocked from connecting, they do not have an IP address. Instead, they are identiied by their MAC Address. 30 Device Coniguration Wi-Fi Security Wi-Fi Security Mode: Select the desired Wi-Fi security option. WPA-PSK/WPA2-PSK is the latest and most secure method and should be used if possible. No encryption allows other people to monitor your Wi-Fi trafic and use your data plan to access the Internet. If at all possible, its use should be avoided. Password (Key): If a setting other than Open was selected in the Wi-Fi Security Mode ield, enter a Wi-Fi Password. This password will need to be entered on any device needing to connect to Blender via Wi-Fi. Password Visibility: If this setting is enabled (On), the Wi-Fi Password is readable on the screen. If disabled (Off), the password appears as ••••••••. Device Coniguration 31 Wi-Fi WPS WAN WPS, or Wi-Fi Protected Setup, is a standard that allows easy establishment of a secure wireless home network. This feature is disabled by default. If you change these settings, existing connected devices may lose their connection. These settings affect the connection to the mobile (wide area) network or WAN. Blender automatically selects the optimal mobile network. In some cases, you can also select a network manually (Manual Network Selection). This feature is only useful if multiple networks are available. If this setting is enabled, the device connects only to the speciied network. WAN Connections WPS: You may enable or disable WPS by selecting the desired option and clicking “Apply.” When enabled, the following secondary options will appear: WPS Mode: You may select either PIN or PBC (Push-Button Connection) by selecting the desired option and clicking “Apply.” PIN: If selected, you will need to specify up to an 8-digit PIN that other devices will require to connect via this method. Enter the desired PIN in the “Client PIN” ield, then click “Apply.” PBC: If selected, you will need to momentarily push and release the WPS button on the back of the Blender, then within 2 minutes activate WPS on the desired device via a physical or virtual button to complete the pairing process. Note: Refer to your connecting device’s documentation for speciic information on how to complete the WPS process on the desired device. 32 Device Coniguration WAN Connection Mode: Indicates if Automatic or Manual Network Selection is in use. If you want to select Manual, you must irst click the “Disconnect” button on the Home screen, then return to WAN Connections to select “Manual” and click “Apply.” Device Coniguration 33 WAN APN This APN is pre-conigured to access the AT&T network. You should not change the APN unless you have a corporate account (with your own APN). Profile Selection: The default proile is the AT&T network, ATT Broadband, and cannot be edited. If you need to change the APN, select the PTA option and then provide the required data below. This information is available from your network service provider. Profile Name: The desired name used to select your custom APN from the Proile Selection drop down list. PDP Type: You can select from IPv4, IPv6, or IPv4 and IPv6. IPv4 APN: The APN associated with the selected proile. Enter the appropriate IPv4 APN here. IPv4 DNS: Select Auto DNS or Manual DNS. Use this setting to enable or disable the Manual DNS feature. If enabled, provide the following data: Primary DNS: Enter the IP address of the desired primary DNS. This address is required if you select the Manual DNS check box. 34 Device Coniguration Secondary DNS: Enter the IP address of the desired secondary DNS. This address is optional and may be left blank if desired. Authentication: Select the option speciied by your service provider: • None • CHAP • PAP Username: If the Authentication is None, this can be left blank. Otherwise, enter the value speciied by your service provider. Password: If the Authentication is None, this can be left blank. Otherwise, enter the value speciied by your service provider. IPv6 APN: The APN associated with the selected proile. Enter the appropriate IPv6 APN here. IPv6 DNS: Select Auto DNS or Manual DNS. Use this setting to enable or disable the Manual DNS feature. If Manual is enabled, provide the following data. IPv6 Primary DNS: Enter the IP address of the desired primary DNS. This address is required if you select the Manual DNS check box. Device Coniguration 35 Firewall A irewall protects your connected devices against malicious incoming trafic from the Internet. The irewall cannot be disabled, but the following settings are available. Firewall - MAC/IP/Port Filtering MAC/IP/Port Filtering: You can Enable or Disable the MAC/IP/Port Filtering feature as needed to block certain Internet trafic. If this setting is enabled, you can then choose whether trafic is Accepted or Dropped by default by selecting the appropriate option from the Default Policy drop down. Default Policy: Accepted: Internet trafic is allowed by default. Only trafic from the selected applications will be blocked from accessing the internet. Trafic is identiied by port numbers. Some applications are pre-deined. You can deine additional 36 Device Coniguration applications by clicking the “Add Custom Application” button, but you need to know details of the trafic used and generated by the applications you wish to deine. In particular, you need to know the port numbers and the protocol (TCP, UDP) used by outgoing trafic. Dropped: Internet trafic is blocked by default. Only trafic from the selected pre-deined or custom applications are allowed to access the internet. Applications: Use these check boxes to deny or allow access to the Internet for each application, as an exception to the selected Default Policy of accepting or dropping internet trafic. Custom Applications: This feature allows you to deine your own applications. Once deined, these applications can be enabled and disabled the same way as pre-deined applications. To deine an application, you need to know the ports and protocol (TCP, UDP) used by the application for outgoing trafic. To start, click the Add Custom Application button, then provide the following data: MAC Address: A network identiier unique to each device’s hardware. Destination IP Address: The internal IP address where trafic will be iltered to. Source IP Address: The source IP address that trafic will be iltered from. Protocol: You can select from TCP, UDP, or ICMP as the trafic type you would like to ilter. Destination Port Range: The range of ports that trafic will be iltered to. Enter the beginning and end of the port range for each application. – For a single port, enter the port number in both ields. – For a port range, enter the beginning of the range in the first ield and the end of the range in the second ield. Source Port Range: The range of ports that trafic will be iltered from. Action: Selecting Drop or Accept will determine if the rule will allow or block trafic based on the criteria speciied. Comment: Here you will need to add a name or description to the rule in order to click “Apply” to save and implement the rule. Device Coniguration 37 Firewall – Port Forwarding Port Forwarding allows for speciic external ports on the Blender to be mapped to speciic ports on a speciic device on the internal network. You can have a maximum of 10 Port Forwarding/Virtual Server rules in the system. You can enable or disable Port Forwarding to allow certain devices to act as virtual servers within the internal Blender network. IP Address: Enter the internal IP address (i.e. 192.168.1.101) that you would like trafic from a speciic external port directed to internally. Port Range: Enter the starting and ending port numbers that will be directed to the internal device. Protocol: You may pick TCP, UDP, or TCP+UDP trafic types to be directed. Comment: Enter a comment or label to be saved with this custom port forwarding rule. Be sure to click “Apply” to conirm your coniguration. Firewall – DMZ The DMZ, or De-Militarized Zone, is a selected internal IP address of a device that allows full access and connectivity from outside trafic, through the irewall, to a speciic internal device without being iltered or blocked. If you select Enable, the Virtual Server Settings will appear: DMZ Settings: You may choose to enable or disable the DMZ setting here. DMZ is disabled by default. DMZ IP Address: If DMZ Settings are enabled, you need to enter the internal IP address of the desired device that will be directly accessible from outside the irewall. 38 Device Coniguration Device Coniguration 39 Firewall – Security Advanced A danced – Administrator The Admin Login (password) is used to access the Blender Manager. This page allows you to change the Admin Login. Remote Management (via WAN): This setting will allow or deny remote management of the Blender’s device settings via an external or remote internet connection. Default is set to Deny. Ping from WAN Filter: This setting will allow or deny your Blender to respond to remote “Ping” requests. Default is set to Deny. 40 Device Coniguration Current Login: Enter the current Admin Login for the Blender Manager in this ield. The default login is attadmin. New Login: Enter the new Admin Login, using only letters, numbers, and standard punctuation symbols. The password must be at least 6 characters long. The maximum length is 64 characters. Verify New Login: Re-enter the new Admin Login in this ield, then click “Apply.” Note: Once you change the default Login, there is no way to retrieve the new Login and the Blender must be Factory Reset to restore settings to the default Login (attadmin). Device Coniguration 41 UPnP: Universal Plug and Play (UPnP) is a set of networking protocols that permits networked devices to discover each other’s presence on the network. The default value for this setting is Disable. VPN Passthrough: This feature allows VPN client software on connected devices to connect through this device to remote VPN servers. Normally, this option should be left enabled. Advanced – Router Advanced – SNTP IP Address: The IP address for this device as seen from the local network. This is set to a default value. Subnet Mask: The default value 255.255.255.0 is standard for small (class “C”) networks. MAC Address: The MAC Address is a network identiier. This read-only ield displays the MAC Address for the Wi-Fi interface on this device. DHCP Server: This option is set to Enable by default. The DHCP server allocates an IP address to each Connected Device. DHCP IP Pool: This is the IP address range used by the DHCP server. This indicates the range of IP addresses which may be allocated to connected devices. DHCP Lease Time: This speciies the time period (in hours) for how long each device is assigned an internal IP address. 42 Device Coniguration Current Local Time: Displays the current date and time on the device. Time Set Mode: Select from Manual Set Time or SNTP Auto Synchronization to determine how Blender determines local time. Manual Set Time – Selecting this option will allow you to manually set the Month, Day, Year, Hour, Minute, and AM/PM parameters for your local time. Click “Apply” for changes to take effect. SNTP Auto Synchronization – SNTP, or Simple Network Time Protocol, is used to allow synchronization of the date and time between your device and the system time on the network. You can pick up to three SNTP Servers you want your device to synchronize with, including specifying a server not listed by selecting “Other” from the dropdown and typing in the server address. You can also set the Time Zone and Daylight Saving Time status. Device Coniguration 43 Advanced – Device Reset Specifications Click the Reset button to reset all settings to their factory default values. This causes a restart, and changes the current Wi-Fi hotspot settings if they do not match the factory default values. In this case, all connected devices need to reconnect using the default hotspot settings. 44 Device Coniguration Dimensions (W×D×H) 6.3" (W) × 4.37" (D) × 1.05" (H) Weight 14.11 oz. (including back-up battery) Back-up Battery 1,500 mAh Talk time 3.5 hours (GSM) 1.5 hours (WCDMA) Standby time 36 hours Note: The value of the talk time or standby time varies with the actual environment. Speciications 45 FC C Compliance Warranty This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. ZTE offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship for a period that expires one (1) year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller. Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product. This limited warranty is not transferable to any third party, including but not limited to any subsequent purchaser or owner of the Product. This limited warranty is applicable only to end users in the United States. Caution: Changes or modiications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. 48 FCC Compliance This product or phone is warrantied for 12 months from date of purchase. For warranty service information, please call ZTE service number (877) 817-1759 (toll-free). The manufacturer’s website, http://www.zteusa.com, is also available for assistance. This warranty only applies if the product has been used in accordance with the manufacturer’s instructions under normal use and with reasonable care. What this warranty does not cover: a) Defects or damages resulting from the misuse of this product. b) Defects or damages from abnormal use, abnormal conditions, improper storage, exposure to moisture, dampness or corrosive environments, unauthorized modiications, unauthorized repair, neglect, rough handling, abuse, accident, alteration, improper installation, incorrect voltage application, food or liquid spoilage, acts of God. c) Normal wear and tear. d) If the Product has been opened, modiied or repaired by anyone other than a warranty service center or if it is repaired using unauthorized spare parts. e) If the serial number or mobile accessory date code has been removed, erased, defaced, altered, or are illegible in any way subject to sole judgment of ZTE. Warranty 49 LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE’S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER THE APPLICABLE NATIONAL LAWS. TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT, INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT, OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ZTE’S LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY DEFECT OF PRODUCT IN MATERIAL, DESIGN, AND WORKMANSHIP. How to Get Warranty Service To obtain warranty service, please call (877) 817-1759. Please have the following information available when you send the device in for repair: • A valid Proof of Purchase • Return address • Daytime phone number or fax number • Model # • IMEI # (Look for the 15-digit IMEI # behind the back-up battery of the device.) • Complete description of the problem • Transportation prepaid Other Warranty Programs You may have other warranty programs with your purchase, such as warranty exchange. If so, please refer to equipment package or the original point of sale. 50 Warranty Not compatible with home security systems, wireless messaging and data services, fax service, DVR/Satellite systems, or medical alert systems, credit card machines, IP/PBX Phone systems, dial-up or DSL internet service. Blender is designed to provide coverage that is consistent with other AT&T wireless devices, but AT&T does not represent that Blender will be the equivalent to landline phone service. 911 calls are routed based on the wireless network’s automatic location technology, but you may have to provide your home address to emergency responders. AT&T recommends that you always have an alternative means of accessing 911 service from your home during a power or network outage, such as a landline telephone. Service provided by AT&T Mobility. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T afiliated companies. All other marks contained herein are the property of their respective owners. Copyright © 2013 ZTE CORPORATION. All rights reserved. No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means, electronic or mechanical, including photocopying and microilm, without the prior written permission of ZTE Corporation. The manual is published by ZTE Corporation. We reserve the right to make modiications on print errors or update speciications without prior notice. Version No. : R 1 .1 Edition Time: 2012.12 Manual No. : 081704100123
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