ZTE ZXDSL831 ADSL CPE User Manual ZXDSL 831II 091026

ZTE Corporation ADSL CPE ZXDSL 831II 091026

Users Manual

ZXDSL 831/831B/831Ⅱ/831BⅡ User’s Manual Document version: 20080813-R2.2 Copyright 2006 ZTE Corporation All rights reserved. No part of this documentation may be excerpted, reproduced, translated, annotated or duplicated, in any form or by any means without the prior written permission of ZTE Corporation. ZTE CORPORATION reserves the right to modify this manual for product upgrade or other causes without notifying users in advance.
i Limited warranty ZTE warrants that, for one year from the date of delivery by ZTE to purchaser's designated carrier, the Equipment will remain free from defects in design, material and workmanship under normal use and service and will conform in all material respects to the applicable specifications set forth in purchase order or agreement; ZTE does not warrant that operation of the Equipment will be error-free or uninterrupted. In accordance with ZTE's standard, warranty terms, ZTE shall, at its option, repair or replace any defective or nonconforming item, provided that (a) purchaser/End User gives ZTE written notice of the defect or nonconformity within the warranty period specified above promptly after Reseller is notified by the End User of the same; and (b) End User returns the defective item at its expense to ZTE’s nominated Customer Service Department in accordance with ZTE’s standard parts exchange procedures. This warranty does not apply to defects or errors in the Equipment caused by:(a) reasonable abrasion of equipments; (b)End User’s failure to follow ZTE’s installation, operation or maintenance instructions or procedures; (c) End User’s mishandling, misuse, negligence, or improper installation, uninstall, storage, servicing or operation of the Equipment; (d) modifications or repairs not made by ZTE or a ZTE-certified individual;(e) power failures, surges, fire, flood, accident, actions of third parties or other events outside ZTE’s reasonable control. (f) usage of products of third Parties, or usage conjunction with third parties provided that such defects is due to the conjunction;(g) any other cause beyond the range of normal usage for equipments. End User shall assure that Equipment is installed and maintained by ZTE or ZTE-certified individuals in accordance with ZTE’s certification
ZXDSL 831/831B/831II/831BII User’s Manual ii procedures; provided that if End User causes or permits services to be provided by individuals who are not ZTE-certified, the Warranty shall be void as to all Equipment serviced in breach of this sentence. End User shall have no right to reject, return, or receive a refund for any Equipment from ZTE. Any item repaired or replaced by ZTE shall continue to be warranted for longer of the remainder of the original warranty period or 90 days from the date the repaired or replaced part is delivered to the carrier. THIS WARRANTY (1) IS END USER'S SOLE REMEDY AND ZTE’S SOLE LIABILITY FOR DEFECTIVE OR NONCONFORMING ITEMS , AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, UNLESS OTHERWISE REQUIRED UNDER THE MANDATORY PROVISIONS OF THE CHINESE LAW, AND (2) IS BETWEEN ZTE AND END USER (AS THE ORIGINAL PURCHASER FOR END USE) AND MAY NOT BE TRANSFERRED OR ASSIGNED, BY OPERATION OF LAW OR OTHERWISE, WITHOUT ZTE’S PRIOR WRITTEN CONSENT. Limitation of Liability ZTE SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH USING OF THIS PRODUCT, WHETHER OR NOT ZTE HAD BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, BUT NOT LIMITED
ZXDSL 831/831B/831II/831BII User’s Manual iii TO, LOST PROFITS, COST OF CAPITAL, COST OF SUBSTITUTE FACILITIES OR EQUIPMENT, ANY DOWNTIME COSTS OR CLAIMS OF END USERS. THE LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER ARISING OUT OF BREACH OF CONTRACT (INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY) OR TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR UNDER AN INDEMNIFICATION PROVISION SHALL IN NO EVENT EXCEED THE AGGREGATE AMOUNT BENIFITED BY ZTE IN THE PRODUCTS FROM WHICH SUCH LOSS OR DAMAGE DIRECTLY AROSE. Confidentiality End User agrees that End User will receive confidential or proprietary information (“Confidential Information”) in connection with the purchase and deployment of ZTE Equipment. End User will not disclose ZTE’s Confidential Information, will use it only for purposes for which it was disclosed, and must treat it with the same degree of care as it does its own similar information, but with no less than reasonable care. End User agrees that the terms herein, the Equipment and all ZTE documentation is ZTE Confidential Information.
Contents Chapter 1 Safety Guidance............................................................1 1.1 Safety Check......................................................................................... 1 1.2 Safety Cautions..................................................................................... 1 Chapter 2 Overview .......................................................................3 2.1 Features................................................................................................. 4 2.2 Product Specifications .......................................................................... 5 2.3 Package Check...................................................................................... 6 2.4 System Requirement............................................................................. 6 Chapter 3 Installation Preparation...............................................9 3.1 Hardware Description........................................................................... 9 3.2 Hardware Connection ......................................................................... 10 Appendix A FAQs.........................................................................14 Appendix B Standard Compliance..............................................17
1 Chapter 1 Safety Guidance 1.1 Safety Check Before installing the ZXDSL 831/831B/831II/831BII ADSL equipment, you must check the following items. 1 Electric safety z Ensure that there are no inflammable, conductive or moist objects around. Check whether the cables are aged and whether other electrical appliances are placed stably. 2 Equipment position z Because the running electric devices easily generate heat, please ensure that these devices are positioned in a well ventilated environment. z The devices should be placed on a stable and flat plane. z Never expose the equipment to direct sunshine, and never place it on a PC case. z Keep the equipment away from heat and water. z Check whether power supply is available. The input voltage fluctuation range must be less than 10%. The power plug should not share one socket with a hair drier, iron or refrigerator. 1.2 Safety Cautions z Read the user manual carefully before using the equipment. z Note all Cautions in the user manual and product guide. z Never use an accessory unbelonging to the equipment without prior consent of the manufacture, because it may cause fire or product damage. z Use the power adapter accompanied in the package.
ZXDSL 831/831B/831II/831BII User’s Manual 2 z Rather than directly connecting phones to the ADSL line, led them out from the phone interface of the splitter. z Never place any objects on the equipment. z Keep the equipment dry, ventilated and rainproof, and clean. z Unplug the power and all connection cables in case of thunderstorms, to protect the equipment against lightning. z Clean the equipment using a soft and dry cloth rather than liquid or atomizers. Power off the equipment before cleansing it. z Power off the idle equipment. z Keep the ventilation hole clean and prevent any objects from dropping into the equipment through it. Otherwise, it may cause short circuit and further cause equipment damage and fire. Do not spray liquid on the surface of the equipment. z Do not open the case of the equipment, especially during equipment power-on. z Before plugging/unplugging the power, make sure that the power is off, thus avoiding surge. z Be careful when unplugging the power, because the transformer may be very hot. z Keep the equipment and all its parts and accessories out of children’s reach. Note: Please read the above safety guidance carefully before equipment use. Users should assume responsibilities for any accidents due to incompliance with the above instructions.
3 Chapter 2 Overview The ZXDSL 831/831B/831II/831BII is an ADSL access device that allows multiple line transmission modes. The equipment provides a 10/100Base-T Ethernet interface in a local LAN device. Through the high-speed ADSL access service, the ZXDSL 831/831B/831II/831BII can provide the broadband Internet service or enterprise network access service for users. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help.
ZXDSL 831/831B/831II/831BII User’s Manual 4 2.1 Features The ZXDSL 831/831II, as a routing-capable ADSL MODEM, is of the following characteristics: z Providing ADSL high-speed Internet access via a common telephone cable z Supporting multiple line modes (self-adaptive lines) z Providing a 10/100Base-T Ethernet interface z More highly reliable, simpler operation and less power consumption z Supporting the Bridge or Router mode z Supporting the built-in PPPoE dialup function z Supporting the Network Address Translation (NAT) function z Supporting the DHCP server function z Supporting the UPnP function z Supporting the fast configuration function z Backup the configuration files to a local computer or upload the saved configuration files to the ZXDSL 831/831II. The ZXDSL 831B/831BII, as an ADSL MODEM providing the pure bridge function, is of the following characteristics: z Providing ADSL high-speed Internet access via a common telephone cable. z Supporting multiple line modes (self-adaptive lines). z Providing a 10/100Base-T Ethernet interface. z More highly reliable, simpler operation and less power consumption.
ZXDSL 831/831B/831II/831BII User’s Manual 5 z Instant plug and instant use, with no configuration required z Supporting 64 PVCs z Supporting the Bridge mode 2.2 Product Specifications z Environmental requirements Environmental temperature: 0°C-40°C (32 °F-104°F) Humidity: 20% - 90% (non-condensing) z Power specification Power adapter: Input: 100V-240V, 50/60 Hz Output: 12VDC, 500mA z Certification CE FCC Note: In some countries or regions, a DC power adapter may be used instead of an AC power adapter in accordance with customers' request.
ZXDSL 831/831B/831II/831BII User’s Manual 6 2.3 Package Check z ZXDSL 831/831B/831II/ 831BII ADSL MODEM ×1 z Splitter ×1 z Power Adapter ×1 z RJ-11 telephone cable ×2 z RJ-45 Ethernet cable ×1 z User’s Manual ×1 z Quality Warranty Card ×1 z Certificate of Quality ×1 z CD (Optional) ×1 Note: for your information only, please refer to the actual product. Note: Please use a power adapter that matches the ZXDSL 831/831B/831II/ 831BII package. 2.4 System Requirement Before installing the ZXDSL 831/831B/831II/831BII, please check the following items. 1 ADSL Services Subscription If you have subscribed for the ADSL service, your ADSL operator must provide at least one valid IP address for you (static allocation or dialup dynamic allocation). 2 Computer configuration
ZXDSL 831/831B/831II/831BII User’s Manual 7 Please make sure that the system has been equipped with the 10M/100M Ethernet adapter and supports the TCP/IP protocol. Because ADSL can be used for broadband access and involves a wide range of multimedia services, you are recommended use a computer with such configurations as: above PentiumIII, 64 M memory, 10 G hard disk, graphic accelerating adapter with above 2 M display memory, audio adapter and sound box. 3 Operating system Operating systems can be Windows 98SE, Windows Me, Windows 2000 or Windows XP. For system configuration in the WEB interface, the browser of Internet Explorer V 6.0 or later.
9 Chapter 3 Installation Preparation 3.1 Hardware Description Front panel DSL InternetPower Ethernet Figure 3.1-1 Front Panel of the ZXDSL 831/831B/831II/831BII Table 3.1-1 Descriptions of the LEDs on the Front Panel LED No. Color Status Note Off Power off Red Flash Software upgrade. Power Green/Red Green On Power on Off No signals are detected Flash The MODEM is trying to be in the activation status DSL Green On The MODEM has been activated. Off The system is under the Bridge mode or the ADSL has not been connected Flash There are some data packets passing the MODEM Internet* Green On The system is under the Route mode and the ADSL has been connected. The MODEM IP data packet can be normally transferred (For example, the built-in PPPOE has been established and the dynamic IP address has been obtained). Off The Ethernet interface is in the non-communication status Flash Data is received or sent on the Ethernet interface Ethernet Green On The Ethernet interface is in the communication status Note*: The Internet LED is only effective for the ZXDSL 831/831II equipment
ZXDSL 831/831B/831II/831BII User’s Manual 10 Rear panel Figure 3.1-2 Rear Panel of the ZXDSL 831/831B/831II/831BII Table 3.1-2 Description of Interfaces on the Rear Panel Item Introduction DSL RJ-11 connection interface: The equipment is connected to the ADSL line or splitter via the telephone line. Reset In the power-on state, you can restore the system to the default configuration by using a thin needle to press this slot for three seconds or for three executive times. Ethernet RJ-45 connection interface: Connect it to the PC computer or other network devices using the network cable. Power switch PWR Power interface. Connect it to the power adapter. 3.2 Hardware Connection Connection 1 The following connection method is recommended. Figure 3.2-1 shows the connection between a ZXDSL 831/831B/831II/831BII, computer, splitter and telephones.
ZXDSL 831/831B/831II/831BII User’s Manual 11 PCLINEMODEMPHONERJ-45RJ-11DSL Ethernet PWR ADSL service socketSplitterTelephoneTelephonePower adapterPower socketReset Figure 3.2-1 ZXDSL 831/831B/831II/831BII Connection Schematic Diagram (No Phone sets are installed before the Splitter) Connection 2 Figure 3.2-2 shows the connection when the splitter is installed near the ZXDSL 831/831B/831II/831BII. RJ-11LINEMODEMPHONERJ-45DSL PWRPCEthernet ADSL service socketSplitterTelephoneTelephoneTelephonePower adapterPower socketResetMicro filter Figure 3.2-2 ZXDSL 831/831B/831II/831BII Connection Schematic Diagram (Phone sets are installed before the Splitter)
ZXDSL 831/831B/831II/831BII User’s Manual 12 Note: In the circumstance where the first connection example is not applicable and you choose to use the second example, you must install a MicroFilter on the telephone cable (as illustrated in Figure 3.3-2, do not use a splitter to replace the MicroFilter). Installing a telephone directly before the splitter will lead to a failure of connection between the ZXDSL 831/831B/831II/831BII and the device at central office side, or a failure of access into the Internet, or a slow connection speed. If you really need to add a telephone set before the splitter, you have to add a MicroFilter before the telephone set. Do not connect several telephones before the splitter. Moreover, do not connect several telephones with MicroFilters. The filter is not a standard-configuration device and you should separately purchase it from the operator. Connection procedures 1 Power off the equipment before all the other devices are connected. 2 Connect the network cables: Insert the RJ-45 Ethernet cable connector into the Ethernet interface of the ZXDSL 831/831B/831II/831BII, and connect its other terminal to the Ethernet adapter of the customer computers or ports of other network devices. 3 Connect the splitter The splitter has three interfaces, which are described as follows: z LINE: Connect the user telephone cable (RJ11 interface). z MODEM (or ADSL): Connect the DSL interface of the ZXDSL 831/831B/831II/831BII. z PHONE (or TEL): Connect the phone sets. The installation process is as follows: Connect the DSL interface of the ZXDSL 831/831B/831II/831BII to the MODEM interface of the splitter
ZXDSL 831/831B/831II/831BII User’s Manual 13 using the RJ-11 telephone cable, connect the phone set lines to the PHONE interface of the splitter, and then connect the user telephone cable port to the LINE interface of the splitter. 4 Connect the power Connect one terminal of the power adapter to the PWR interface of the ZXDSL 831/831B/831II/831BII, and the other terminal to the socket on the wall, and then switch on the power of the ZXDSL 831/831B/831II/831BII equipment. Checking all connection cables Check all connection cables following the below procedure. 1 Check the ADSL cable connection If the DSL LED is on upon power-on of the ZXDSL 831/831B/831II/831BII, it indicates that the ADSL line is correctly connected (Generally it takes one to two minutes to perform the ADSL connection). 2 Check the computer connection If both the LINK LED on the computer adapter and the Ethernet LED of the ZXDSL 831/831B/831II/831BII turn green, it indicates that the computer and the ZXDSL 831/831B/831II/831BII equipment are correctly connected. 3 Check the telephone cable connection The telephone cable is correctly connected if the received telephone signals are normal and free of noise. And the telephone will not be affected no matter whether the ZXDSL 831/831B/831II/831BII is powered on or off.
14 Appendix A FAQs 1 All indicators are off after the ZXDSL 831/831B/831II/831BII equipment is powered on First make sure that you have inserted the power adapter of the ZXDSL 831/831B/831II/831BII into a working power socket and that the ZXDSL 831/831B/831II/831BII has been powered on (the switch button is pressed down). If the indicators are still off after confirmation of the above items, the hardware is damaged probably. You may contact local operators for maintenance. Never dismantle the equipment by yourself. 2 Will ADSL affect the telephone conversation quality? Will making phone calls cause a slow online rate? ADSL separates voices from data through the frequency division multiplexing technology. Therefore, voices and data run in different paths without mutual interference. Neither the access rate nor conversation quality will fall even if you are in a call and on line simultaneously. 3 How to properly install telephone extensions or other devices on the ADSL line? It is recommended to first connect the ADSL splitter to the incoming customer end of the telephone cable, and then connect the phone sets to the splitter interfaces. Installing a telephone directly before the splitter will lead to a failure of connection between the ZXDSL 831/831B/831II/831BII and the device at central office side, or a failure of access into the Internet, or a slow connection speed. Connecting some other electronic devices between the incoming customer end and splitter may affect the ADSL communications (since ADSL has a higher requirement for the line quality) and furthermore affect the normal operation of ADSL. If the phone sets are required to be connected before the splitter, you should serially connect the filter MicroFilter before the phone sets (Generally, to minimize interference, only one filter MicroFilter can be hang before the splitter). 4 Sometimes, the ADSL users cannot gain access to the Internet normally First check whether the ZXDSL 831/831B/831II/831BII is in the normal state (Check the indicators with this user manual). If yes, the computer or application network may be faulty, which is unrelated with ADSL. If the ADSL Modem is abnormal, check the status of indicators one by one to remove the fault. You are suggested to first make sure the following items before seeking help from operators: 1. The ADSL telephone cable connectors are proper; 2. The ADSL is away from the power cable and large-power electronic devices; 3. No telephone extensions and fax machines are installed between the ADSL incoming line and splitter; 4. The splitter has been correctly installed; 5. The ADSL MODEM is of good heat dissipation.
ZXDSL 831/831B/831II/831BII User’s Manual 15 5 Password verification failure MODEM synchronization and connection are normal. However, sometimes the password fails to be verified. 1. Note that the account and password are case sensitive and some accounts contain a domain name. 2. Virtual dialup software. It is possible that sometimes the virtual dialup software is faulty, or conflict with other software in the operating system. At this time, you are suggested to reinstall the dialup software or replace it with other software. 3. Network adapter drive program problem. 4. In arrears of fees. Pay the fee timely in this case. 6 What are reasons for ADSL synchronization failure (also referred to link down or link establishment failure)? If the ADSL suddenly fails to be synchronized (link down) during application, usually the DSL indicator of the MODEM will not be solid on. You are suggested for checkup in the following sequence: 1. First check the quality of incoming cables and incoming cable connectors. 2. Install the ADSL Modem correctly based on the user guide, to minimize the number of taps. 3. Check whether the telephone cables and ADSL are in good contact or whether the telephone cables are normal. 4. Try to disconnect the splitter and directly connect the ADSL Modem to the incoming customer cable end to ensure that the problem is not due to improper installation or incoming customer line quality. If the ADSL can be synchronized again, it means that installation of the incoming customer part is improper. Please reinstall it according to the user guide. 5. If the ADSL still fails to be synchronized after the ADSL Modem has been connected to the incoming customer cable end, contact the operators to check whether it is due to external line failure or Modem failure. 6. If the splitter problem is determined, call the operators for maintenance or replacement. 7. The problem may be also due to the end office equipment fault of the operator. Call the operator to confirm it. 8. Too long connection cable between the splitter and ADSL Modem may cause poor anti-interference performance and synchronization difficulty. Therefore, the connection cable should not be too long.
ZXDSL 831/831B/831II/831BII User’s Manual 16 7 The authenticated user names and passwords cannot be re-authenticated? This problem may be due to the following reasons: 1. Your account has expired or you are a defaulting subscriber (please pay the deficit sum). 2. You move into a new area. Because the account and the path PVC are bundled by some operators, your previous account and password cannot be authenticated after you changed your path. 3. One of your accounts has logged on successfully. Therefore, you will fail to be re-authenticated because the operator has recognized the uniqueness of this account 4. Maybe you failed to deregister your account timely in the Broadband Access Server (BAS) when you were off line abnormally, so the BAS or the billing system deemed that your account was still available. Therefore, your re-login may fail because of uniqueness of your account You are suggested to redial up later. If still failing, contact the operator for a solution.
17 Appendix B Standard Compliance 1 The equipment complies with the following ADSL standards: Standard Note ANSI T1.413 Issue 2 ITU G.992.1 Annex A ITU G.992.2 Annex A ITU G.992.3 Annex A Only supported by the ZXDSL 831II/831BII ITU G.992.3 Annex L Only supported by the ZXDSL 831II/831BII ITU G.992.5 Annex A Only supported by the ZXDSL 831II/831BII ITU G.994.1 2 ZTE’s equipment complies with the following national standards of the PRC: Standard No. Standard Name GB 4943-2001 Safety of Information Technology Equipment GB 9254-1998 Information Technology Equipment –Radio Disturbance Characteristics–Limits and Methods of Measurement GB/T 17618-1998 Information Technology Equipment–Immunity Characteristics–Limits and Methods of Measurement GB 17625.1-2003 Electromagnetic Compatibility Limit and Harmonic Current Emission Limit (input current of each phase of equipment ≤ 16 A) GB 17625.2-1999 Electromagnetic Compatibility Limits –Limitation of Voltage Fluctuations and Flicker in Low-voltage Supply Systems for Equipment with Rated Current ≤ 16 A

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