Contents
- 1. User Manual
- 2. Users Manual
User Manual
ZXDSL 931WⅡ User Manual
Document version: 2011-02-11 R1.0
Copyright 2011 ZTE Corporation
All rights reserved.
No part of this documentation may be excerpted, reproduced, translated, annotated or duplicated, in
any form or by any means without the prior written permission of ZTE Corporation.
ZTE CORPORATION reserves the right to modify this manual for product upgrade or other causes
without notifying users in advance.
i
Limited Warranty
ZTE warrants that, for one year from the date of delivery by ZTE to purchaser's designated carrier, the equipment will remain
free from defects in design, material and workmanship under normal use and service and will conform in all material respects to
the applicable specifications set forth in purchase order or agreement. ZTE does not warrant that operation of the equipment will
be error-free or uninterrupted.
In accordance with ZTE's standard, warranty terms, ZTE shall, at its option, repair or replace any defective or nonconforming
item, provided that (a) purchaser/End User gives ZTE written notice of the defect or nonconformity within the warranty period
specified above promptly after Reseller is notified by the End User of the same; and (b) End User returns the defective item at its
expense to ZTE’s nominated Customer Service Department in accordance with ZTE’s standard parts exchange procedures.
This warranty does not apply to defects or errors in the Equipment caused by: (a) reasonable abrasion of equipments; (b) End
User’s failure to follow ZTE’s installation, operation or maintenance instructions or procedures; (c) End User’s mishandling,
misuse, negligence, or improper installation, un-installation, storage, servicing or operation of the Equipment; (d) modifications
or repairs not made by ZTE or a ZTE-certified individual; (e) power failures, surges, fire, flood, accident, actions of third parties
or other events outside ZTE’s reasonable control; (f) usage of products of third Parties, or usage conjunction with third parties
provided that such defects are due to the conjunction; (g) any other cause beyond the range of normal usage for equipments. End
User shall assure that equipment is installed and maintained by ZTE or ZTE-certified individuals in accordance with ZTE’s
certification procedures; provided that if End User causes or permits services to be provided by individuals who are not
ZTE-certified, the Warranty shall be void as to all Equipment serviced in breach of this agreement. End User shall have no
right to reject, return, or receive a refund for any Equipment from ZTE. Any item repaired or replaced by ZTE shall continue to
be warranted for the longer of the remainder of the original warranty period or 90 days from the date the repaired or replaced
part is delivered to the carrier.
THIS WARRANTY (1) IS END USER'S SOLE REMEDY AND ZTE’S SOLE LIABILITY FOR DEFECTIVE OR
NONCONFORMING ITEMS, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR
STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, UNLESS OTHERWISE REQUIRED UNDER THE MANDATORY
PROVISIONS OF THE CHINESE LAW, AND (2) IS BETWEEN ZTE AND END USER (AS THE ORIGINAL PURCHASER
FOR END USE) AND MAY NOT BE TRANSFERRED OR ASSIGNED, BY OPERATION OF LAW OR OTHERWISE,
WITHOUT ZTE’S PRIOR WRITTEN CONSENT.
Limitation of Liability
ZTE SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS OR INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH USAGE OF
THIS PRODUCT, WHETHER OR NOT ZTE HAD BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE
POSSIBILITY OF SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, COST OF CAPITAL, COST
OF SUBSTITUTE FACILITIES OR EQUIPMENT, ANY DOWNTIME COSTS OR CLAIMS OF END USERS. THE
LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER ARISING OUT OF BREACH OF
CONTRACT (INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY) OR TORT (INCLUDING BUT NOT
LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR UNDER AN INDEMNIFICATION PROVISION SHALL IN
NO EVENT EXCEED THE AGGREGATE AMOUNT BENIFITED BY ZTE IN THE PRODUCTS FROM WHICH SUCH
LOSS OR DAMAGE DIRECTLY AROSE.
Confidentiality
ZXDSL 931WII User Manual
ii
End User agrees that End User will receive confidential or proprietary information (“Confidential Information”) in connection
with the purchase and deployment of ZTE Equipment. End User will not disclose ZTE’s Confidential Information, will use it
only for purposes for which it was disclosed, and must treat it with the same degree of care as it does its own similar information,
but with no less than reasonable care. End User agrees that the terms herein, the Equipment and all ZTE documentation is ZTE
Confidential Information.
Contents
Chapter 1 Safety Guidance............................................................1
1.1 Safety Check......................................................................................... 1
1.2 Safety Cautions..................................................................................... 1
Chapter 2 Overview .......................................................................3
2.1 Features................................................................................................. 3
2.2 Product Specifications and Requirements............................................. 3
2.3 Package Check...................................................................................... 4
Chapter 3 Installation Preparation...............................................5
3.1 Hardware Description........................................................................... 5
3.2 Hardware Connection ........................................................................... 6
Appendix A FAQs ...........................................................................9
1
Chapter 1 Safety Guidance
1.1 Safety Check
Before installing the VDSL2 equipment, check all the below listed items:
1 Electric safety
z Ensure no inflammable, conductive or moist objects and no ageing-cables around the equipment. Place all electrical
appliances safely.
2 Equipment position
z Install the equipment in a ventilated environment avoid of any electric devices nearby.
z Place the equipment on a stable and flat surface.
z The equipment must be protected from sunshine. It must be kept away from electro-magnet interference.
z The equipment must be protected from heat and water sources.
z Ensure the power supply is available. The fluctuation range of input voltage should be in the range of ±10%. Do not
share the power socket with other electrical devices.
1.2 Safety Cautions
Please pay attention to the following cautions:
z Read the user manual carefully before using the equipment.
z Note all Cautions in the user manual and product guide.
z Do not use any accessory or components that are not belonging to the equipment.
z Use the power adapter, which is provided in the package.
z Connect the phone with the VDSL2 line directly, and lead the line out from the phone interface of the splitter.
z Do not place any object on the equipment.
z The equipment must be kept dry and clean. Ensure the equipment environment has ventilation and rainproof capability.
z To protect the equipment against lightning and thunderstorm, please remove the power plug and all connection cables.
z Use a soft and dry cloth to clean the equipment. Ensure the equipment is power OFF before cleaning.
z Power OFF the idle equipment.
z Keep the ventilation-hole clean and unblocked. Otherwise, it may cause short circuit, fire or damage the equipment. Do
not spray liquid on the equipment surface.
z Do not open the equipment especially in power ON state.
z Confirm the power is OFF before plugging/unplugging the power.
z Keep all components and accessories of the equipment away from the children.
Note:
Please read the above guidance carefully before using equipment. The users must avoid any accidents caused due to
incompliance with the above instructions.
3
Chapter 2 Overview
The ZXDSL 931WII is a VDSL2 access device, which supports multiple line transmission mode. It provides four
10/100Base-T Ethernet interfaces and wireless user access function according to the IEEE802.11b/g/n standard. In
addition, ZXDSL 931WII provides the broadband Internet service or enterprise network access service via
high-speed ADSL access.
2.1 Features
The ZXDSL 931WII is a VDSL2 MODEM. It provides the pure bridge function and supports the following features:
z ITU-T G.993.2 VDSL2 standard and ITU-T G.992.5 ADSL2+ standard.
z It supports LAN protocol.
z It supports WLAN with high-speed data transfer rates up to 300 Mbps, compatible with IEEE 802.11b/g/n, 2.4 GHz
compliant equipment
z It supports IEEE802.3 and IEEE802.3u.
z It supports speed auto-negotiation.
z It supports Half duplex/Full duplex.
z It supports user-friendly GUI for web configuration.
z It supports IPSec for virtual private network (VPN).
z It supports parental control function to restrict children usage.
z It supports self-learning bridge (IEEE 802.1D Transparent Bridging).
z It supports virtual server, IP filter, and demilitarized military zone (DMZ) host.
z It supports USB 2.0 host
2.2 Product Specifications and Requirements
z Environmental requirements
Environmental temperature: 0°C - 40°C (32°F - 104°F)
Humidity: 20% - 90% (non-condensation)
z Power specification
Power adapter: Input: AC 100 V – 240 V, 50Hz/60Hz
Output: DC 12 V, 2 A
z Consumption: < 18 W
z Certification
FCC
UL
WiFi
ZXDSL 931WII User Manual
2.3 Package Check
z ZXDSL 931WII VDSL2 MODEM 1
z Splitter 1
z Power Adapter 1
z RJ-11 Telephone Cable 2
z RJ-45 Ethernet Cable 1
z User Manual 1
z Quality Warranty Card 1
z Quality Certificate 1
Note: This information is only for reference. Please refer to the actual product package.
Note:
Please use the power adapter that is provided in the ZXDSL 931WII package.
5
Chapter 3 Installation Preparation
3.1 Hardware Description
Front panel
Figure 3.1-1 ZXDSL 931WII Front Panel
Table 3.1-1 Front Panel LEDs
Function Color Status Definition
OFF Power OFF
Red Power ON, HW Testing
Power Blue/Red
Blue Power ON, HW Test ok
OFF The MODEM is in the non-communication state
Flash The MODEM is in training state
DSL Green
ON The MODEM is in the communication state
OFF No detected data
Flash WAN port is receiving or sending data
Internet Green
ON WAN port is in communication status
Flash Device running is ok
Running Green
ON Device running is failure
OFF The Ethernet port is in the non-communication state
ON The Ethernet port is in the communication state
LAN1-LAN4 Green
Flash Ethernet interface is receiving or sending data
Function Color Status Definition
OFF No detected radio signal
Flash WLAN port is receiving or sending data
WLAN Green
ON WLAN interface is ready to work
OFF WPS function is OFF
Flash WPS function is in negotiation status
WPS Green
ON WPS function is ON
OFF Power is off or the modem is not connected to any USB
device.
ON The modem is connected to a USB device.
USB Green
Flash Data is transmitted on the USB port.
ZXDSL 931WII User Manual
Rear panel
Figure 3.1-2 ZXDSL 931WII Rear Panel
Table 3.1-2 Interfaces on the Rear Panel
Side panel
Figure 3.1-3 ZXDSL 931WII Slide Panel
Table 3.1-3 Slide Panel LEDs
Interface Function
ON/OFF Power switch, to power on or power off the device.
WPS WLAN Protected Setup
Reset When the power is on, press the button for more than five seconds to restore the factory
default settings, and then the system restarts automatically.
WLAN WLAN switch, to enable or disable the WLAN function.
USB USB interface, connects to a USB device.
3.2 Hardware Connection
Connection 1
The following connection method is recommended.
Figure 3.2-1 shows the connection of ZXDSL 931WII, computer, splitter and telephones.
Interface Function
DSL RJ-11port：Using the telephone line to connect the
modem with the VDSL2 cable or splitter
LAN1-LAN4 RJ-45 port : It is used to connect the modem to
computer or other network devices
Power Power supply port: It is connected to the power adapter
ZXDSL 931WII User Manual
Figure 3.2-1 ZXDSL 931WII Connection Schematic Diagram (No Phone sets are Installed Before the Splitter)
Connection 2
Figure 3.2-2 shows the connection of the installed splitter with the ZXDSL 931WII.
Figure 3.2-2 ZXDSL 931WII Connection Schematic Diagram (Phone sets are Installed before the Splitter)
Note:
If the first connection is not applicable, please adopt the second connection method. In the second method, install a MicroFilter
on the telephone cable (as illustrated in Figure 3.3-2, do not use a splitter to replace the MicroFilter).
Install the telephone directly before the splitter installation. Or it will lead to the ZXDSL 931WII and the central office
connection failure, causing Internet access failure, or results in slow connection speed. If a telephone set is needed to be added
before the splitter,, please add a MicroFilter before the telephone set. Do not connect several telephones before the splitter and
do not connect several telephones with MicroFilter.
If the MicroFilter is not a standard-configuration device, please separately purchase it from the operator.
ZXDSL 931WII User Manual
Connection Procedure
1 Power OFF the equipment before all other devices are connected.
2 Connect the network cables: connect the RJ-45 Ethernet cable connector with the Ethernet interface of the ZXDSL 931 W
Ⅱ. Connect other terminals to the Ethernet adapter of the user computers or ports of other network devices.
3 Connect the splitter.
The splitter has three interfaces, which are described as follows:
z LINE: It is connected with the user telephone cable (RJ-11 interface).
z MODEM (or VDSL): It is connected with the Line interface of the ZXDSL 931WII.
z PHONE (or TEL): It is connected to the phone sets.
z The installation process is as follows: Connect the Line interface of the ZXDSL 931WII to the splitter MODEM
interface by using the RJ-11 telephone cable. Connect the phone set lines to the splitter PHONE interface. Connect the
user telephone cable port to the splitter LINE interface.
4 Connect the power
Connect one power adapter terminal to the power interface of the ZXDSL 931WII, and the other terminal to the socket on the
wall. Then switch ON the ZXDSL 931WII equipment power.
Checking All Connection Cables
Check all connection cables according to the following steps:
1 Check the DSL cable connection
If the Link LED is ON normally, it indicates that the DSL line is correctly connected (Generally it takes one to two minutes to
perform the VDSL2 connection)
2 Check the computer connection
If both the computer Link LEDs are ON and the ZXDSL 931WII LAN LED is green, it indicates that the computer and the
ZXDSL 931WII equipment are correctly connected.
3 Check the telephone cable connection
If the received telephone signals are normal and free of noise, it indicates the telephone cable is correctly connected. Power
ON/OFF status of the ZXDSL 931WII will not affect the telephone.
9
Appendix A FAQs
No. Problem and Troubleshooting
1 All indicators are OFF when the ZXDSL 931WII equipment is powered ON.
First make sure that you have inserted the power adapter of the ZXDSL 931WII into a working power socket and that the ZXDSL
931WII has been powered ON (the switch button is pressed down). If the indicators are still OFF after confirmation of the above
items, may be the hardware is damaged. You may contact local operators for maintenance. Never dismantle the equipment by
yourself.
2 Will VDSL2 affect the telephone conversation quality? Will making phone calls cause a slow online rate?
VDSL2 separates voices from data through the frequency division multiplexing technology. Therefore, voices and data run in
different paths without mutual interference. Neither the access rate nor conversation quality will fall even if you are in a call and
online simultaneously.
3 How to properly install telephone extensions or other devices on the VDSL2 line?
It is recommended to connect the VDSL2 splitter to the telephone cable first and then connect the phone sets to the splitter
interfaces. Installing a telephone directly before the splitter will lead to connection failure between the ZXDSL 931WII and the
device at central office side, or an Internet access failure, or a slow connection speed. Connecting other electronic devices between
the user end and splitter may affect the VDSL2 communications (since VDSL2 has a higher requirement for the line quality) and
furthermore affect the normal operation of VDSL2. If the phone sets are required to be connected before the splitter, you should
serially connect the MicroFilter before the phone sets (Generally, to minimize interference, only one MicroFilter can be connected
before the splitter).
4 Sometimes, the VDSL2 users cannot access to the Internet normally
First check whether the ZXDSL 931WII is in the normal state (Check the indicators according to this user manual). If yes, the
computer or application network may be faulty. This is unrelated with VDSL2. If the VDSL2 MODEM is abnormal, check the
status of indicators one by one to remove the fault.
It is suggested to check the following items before seeking help from operators:
1. The VDSL2 telephone cable connectors are proper.
2. The VDSL2 is away from the power cable and large-power electronic devices.
3. No telephone extensions and fax machines are connected between the VDSL2 incoming line and splitter.
4. The splitter has been installed correctly.
5. The VDSL2 MODEM has good heat dissipation ratio.
5 What are reasons for VDSL2 synchronization failure (also referred as link down or link establishment failure)?
ZXDSL 931WII User Manual
No. Problem and Troubleshooting
If the VDSL2 suddenly fails to be synchronized (link down) during application, usually the Link indicator on the MODEM will not
be ON. It is suggested to check the following steps one by one:
1. First check the quality of incoming cables and incoming cable connectors.
2. Install the VDSL2 MODEM correctly based on the user guidance. Minimize the number of taps.
3. Check whether the telephone cables and VDSL2 are in good connection or whether the telephone cables are normal.
4. Try to disconnect the splitter and directly connect the VDSL2 MODEM to the incoming user cable end. Ensure the problem is
not due to improper installation or incoming user line quality. If the VDSL2 can be synchronized again, it means that installation of
the incoming user side is improper. Please reinstall it according to the user guide.
5. If the VDSL2 still fails to be synchronized when the VDSL2 MODEM is connected to the incoming user cable end, contact the
operators to check whether it is due to external line failure or MODEM failure.
6. If the splitter problem is determined, call the operator for maintenance or replacement.
7. If the problem is due to the end office equipment failure, call the operator to confirm it.
8. Too long connection cable between the splitter and VDSL2 MODEM may cause poor anti-interference performance and
synchronization difficulty. Therefore, the connection cable should not be too long.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to
operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for uncontrolled environment .This equipment should be
installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
ZXDSL 931WII User Manual
Customer Information
1. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On bottom of this
equipment is a label that contains, among other information, a product identifier of US: ZTEDL03BZXDSL931W. If requested,
this number must be provided to the telephone company.
2. If this equipment VDSL CPE causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will
notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it
is necessary.
3. The telephone company may make changes in this facilities, equipment, operations or procedures that could affect the
operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make
necessary modification to maintain uninterrupted service.
4. If you experience trouble with this equipment, you disconnect it from the network until the problem has been corrected or
until you are sure that the equipment is not malfunctioning.
5. Please follow instructions for repairing if any (e.g. battery replacement section); otherwise do not alternate or repair any
parts of device except specified.
6. Connection to party line service is subject to state tariffs. Contact the state public utility commission public service
commission or corporation commission for information.
7. If the telephone company requests information on what equipment is connected to their lines, inform them of:
a) The telephone number that this unit is connected to,
b) The ringer equivalence number [0.3B]
c) The USOC jack required [RJ11C], and
d) The FCC Registration Number US: ZTEDL03BZXDSL931W
Items (b) and (d) are indicated on the label. The ringer equivalence number (REN) is used to determine how many devices can
be connected to your telephone line. In most areas, the sum of the RENs of all devices on any one line should not exceed five
(5.0). If too many devices are attached, they may not ring properly.
Service Requirements
In the event of equipment malfunction, all repairs should be performed by our Company or an authorized agent. It is the
responsibility of users requiring service to report the need for service to our Company or to one of our authorized agents. Service
can be facilitated through our office at:
Acadia Solutions, Inc.
130 E. Wilson Bridge Road Suite 320 Worthington, OH 43085.
Phone：614-505-6135
Dear customer,
Thank you for choosing the ZTE communication product. To obtain our best service,
please read the information in this warranty card carefully and keep this card properly.
ZTE Corporation warrants that the product will be free of manufacturing defects for a
period of one year from the date of purchase. Should there be a manufacturing defect in
the product during the limited warranty period, ZTE Corporation shall provide free
service and maintenance for the defective product.
Notice for Customers
ZTE Corporation will charge for parts, components, or services under either of the
following circumstances:
¾ After the warranty of the parts and/or the components has expired.
¾ Damage caused by purchaser in transportation or shipping.
¾ Damage caused by disassembly, repair or modification of the product by anyone
other than warrantor authorized dealers and service providers.
¾ Damage caused by operation outside the instructions and notices stated in the
operation manual (such as damage caused by hot plug of the product).
¾ Damage caused by irresistible natural disasters.
¾ Purchaser fails to present the warrant card, or the warranty card does not conform
to the product, or the records in the warranty card are incorrect.
Customer Information
Customer Name Purchase Date
Contact Person Customer Phone
Address
Dealer Dealer Phone
Model Number Serial Number