ZTE ZXHNH108NV31 Home Gateway User Manual Use manual ZXHN H108N

ZTE Corporation Home Gateway Use manual ZXHN H108N

Users Manual

ZXHN H108N User’s Manual Document version: 20110725-R1.4US Copyright 2010 ZTE Corporation All rights reserved. No part of this documentation may be excerpted, reproduced, translated, annotated or duplicated, in any form or by any means without the prior written permission of ZTE Corporation. ZTE CORPORATION reserves the right to modify this manual for product upgrade or other causes without notifying users in advance.
i Limited warranty ZTE warrants that, for one year from the date of delivery by ZTE to purchaser's designated carrier, the Equipment will remain free from defects in design, material and workmanship under normal use and service and will conform in all material respects to the applicable specifications set forth in purchase order or agreement; ZTE does not warrant that operation of the Equipment will be error-free or uninterrupted. In accordance with ZTE's standard, warranty terms, ZTE shall, at its option, repair or replace any defective or nonconforming item, provided that (a) purchaser/End User gives ZTE written notice of the defect or nonconformity within the warranty period specified above promptly after Reseller is notified by the End User of the same; and (b) End User returns the defective item at its expense to ZTE’s nominated Customer Service Department in accordance with ZTE’s standard parts exchange procedures. This warranty does not apply to defects or errors in the Equipment caused by:(a) reasonable abrasion of equipments; (b)End User’s failure to follow ZTE’s installation, operation or maintenance instructions or procedures; (c) End User’s mishandling, misuse, negligence, or improper installation, deinstallation, storage, servicing or operation of the Equipment; (d) modifications or repairs not made by ZTE or a ZTE-certified individual;(e) power failures, surges, fire, flood, accident, actions of third parties or other events outside ZTE’s reasonable control. (f) usage of products of third Parties, or usage conjunction with third parties provided that such defects is due to the conjunction;(g) any
ZXHN H108N User’s Manual ii other cause beyond the range of normal usage for equipments. End User shall assure that Equipment is installed and maintained by ZTE or ZTE-certified individuals in accordance with ZTE’s certification procedures; provided that if End User causes or permits services to be provided by individuals who are not ZTE-certified, the Warranty shall be void as to all Equipment serviced in breach of this sentence. End User shall have no right to reject, return, or receive a refund for any Equipment from ZTE. Any item repaired or replaced by ZTE shall continue to be warranted for the longer of the remainder of the original warranty period or 90 days from the date the repaired or replaced part is delivered to the carrier. THIS WARRANTY (1) IS END USER'S SOLE REMEDY AND ZTE’S SOLE LIABILITY FOR DEFECTIVE OR NONCONFORMING ITEMS , AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, UNLESS OTHERWISE REQUIRED UNDER THE MANDATORY PROVISIONS OF THE CHINESE LAW, AND (2) IS BETWEEN ZTE AND END USER (AS THE ORIGINAL PURCHASER FOR END USE) AND MAY NOT BE TRANSFERRED OR ASSIGNED, BY OPERATION OF LAW OR OTHERWISE, WITHOUT ZTE’S PRIOR WRITTEN CONSENT. Limitation of Liability ZTE SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM OR ARISING OUT OF OR IN CONNECTION
ZXHN H108N User’s Manual iii WITH USING OF THIS PRODUCT, WHETHER OR NOT ZTE HAD BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, COST OF CAPITAL, COST OF SUBSTITUTE FACILITIES OR EQUIPMENT, ANY DOWNTIME COSTS OR CLAIMS OF END USERS. THE LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER ARISING OUT OF BREACH OF CONTRACT (INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY) OR TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR UNDER AN INDEMNIFICATION PROVISION SHALL IN NO EVENT EXCEED THE AGGREGATE AMOUNT BENIFITED BY ZTE IN THE PRODUCTS FROM WHICH SUCH LOSS OR DAMAGE DIRECTLY AROSE. Confidentiality End User agrees that End User will receive confidential or proprietary information (“Confidential Information”) in connection with the purchase and deployment of ZTE Equipment. End User will not disclose ZTE’s Confidential Information, will use it only for purposes for which it was disclosed, and must treat it with the same degree of care as it does its own similar information, but with no less than reasonable care. End User agrees that the terms herein, the Equipment and all ZTE documentation is ZTE Confidential Information.
Contents Chapter 1 Safety Guidance ............................................................ 1 1.1 Safety Check ......................................................................................... 1 1.2 Safety Cautions ..................................................................................... 1 Chapter 2 Overview ....................................................................... 3 2.1 Features ................................................................................................. 3 2.2 Product Specifications .......................................................................... 4 2.3 Package Check ...................................................................................... 4 2.4 System Requirement ............................................................................. 5 Chapter 3 Installation Preparation ............................................... 6 3.1 Hardware Description ........................................................................... 6 3.2 Hardware Connection ........................................................................... 8 Appendix A FAQs ......................................................................... 11 Appendix B Standard Compliance.............................................. 13
1 Chapter 1 Safety Guidance 1.1 Safety Check Before installing the ZXHN H108N ADSL equipment, you must check the following items. 1 Electric safety  Ensure that there are no inflammable, conductive or moist objects around. Check whether the cables are aged and whether other electrical appliances are placed stably. 2 Equipment position  Because the running electric devices easily generate heat, please ensure that these devices are positioned in a well ventilated environment.  The devices should be placed on a stable and flat plane.  Never expose the equipment to direct sunshine, and never place it on a PC case.  Keep the equipment away from heat and water.  Check whether power supply is available. The input voltage fluctuation range must be less than 10%. The power plug should not share one socket with a hair drier, iron or refrigerator. 1.2 Safety Cautions  Read the user manual carefully before using the equipment.  Note all Cautions in the user manual and product guide.  Never use an accessory unbelonging to the equipment without prior consent of the manufacture, because it may cause fire or product damage.
ZXHN H108N User’s Manual 2  Use the power adapter accompanied in the package.  Rather than directly connecting phones to the ADSL line, led them out from the phone interface of the splitter.  Never place any objects on the equipment.  Keep the equipment dry, ventilated and rainproof, and clean.  Unplug the power and all connection cables in case of thunderstorms, to protect the equipment against lightning.  Clean the equipment using a soft and dry cloth rather than liquid or atomizers. Power off the equipment before cleansing it.  Power off the idle equipment.  Keep the ventilation hole clean and prevent any objects from dropping into the equipment through it. Otherwise, it may cause short circuit and further cause equipment damage and fire. Do not spray liquid on the surface of the equipment.  Do not open the case of the equipment, especially during equipment power-on.  Before plugging/unplugging the power, make sure that the power is off, thus avoiding surge.  Be careful when unplugging the power, because the transformer may be very hot.  Keep the equipment and all its parts and accessories out of children’s reach. Note: Please read the above safety guidance carefully before equipment use. Users should assume responsibilities for any accidents due to incompliance with the above instructions.
3 Chapter 2 Overview The ZXHN H108N is an ADSL access device that allows multiple line transmission modes. At the user end, it not only provides four 10/100Base-T Ethernet interfaces, but also adds the wireless user access in compliance with the IEEE802.11b/g/n standard. Through the high-speed ADSL access service, the ZXHN H108N can provide the broadband Internet service or enterprise network access service for users. 2.1 Features The ZXHN H108N, as a routing-capable ADSL MODEM, is of the following characteristics:  Support G.992.1(G.DMT),G.992.3(ADSL2),G.992.5(ADSL2+)  Support data transportation among ADSL, Ethernet and WLAN  Support 802.11b, 802.11g, 802.11n mode  Web-based configuration and monitoring.  Support up to 8 PVCs.  Support Bridge or Routing mode.  Support NAT  Support DHCP Client/DHCP Server.
ZXHN H108N User’s Manual 4 2.2 Product Specifications  Environmental requirements Environmental temperature: -5°C-45°C (23 °F-113°F) Humidity: 5% - 95% (non-condensing)  Power specification Power adapter: Input: AC 100-240V, 50/60 Hz Output: DC 12V, 1000mA  Certification CE 2.3 Package Check  ZXHN H108N 1  Splitter 1  Power Adapter 1  RJ-11 telephone cable 2  RJ-45 Ethernet cable 1  User’s Manual & Quality Warranty Card 1  Certificate of Quality 1  CD (Optional) Note: for your information only, please refer to the actual product.
ZXHN H108N User’s Manual 5 Note: Please use a power adapter that matches the ZXHN H108N package. 2.4 System Requirement Before installing the ZXHN H108N, please check the following items. 1 ADSL Services Subscription If you have subscribed for the ADSL service, your ADSL operator must provide at least one valid IP address for you (static allocation or dialup dynamic allocation). 2 Computer configuration Please make sure that the system has been equipped with the 10M/100M Ethernet adapter and supports the TCP/IP protocol. Because ADSL can be used for broadband access and involves a wide range of multimedia services, you are recommended use a computer with such configurations as: above Pentium III, 64M memory, 10G hard disk, graphic accelerating adapter with above 2M display memory, audio adapter and sound box. 3 Operating system Operating systems can be Windows 98SE, Windows Me, Windows 2000, Windows XP, Windows Vista or Windows 7. For system configuration in the WEB interface, the browser of Internet Explorer V 6.0 or later.
6 Chapter 3 Installation Preparation 3.1 Hardware Description Front panel Figure 3.1-1 Front Panel of the ZXHN H108N Table 3.1-1 Descriptions of the LEDs on the Front Panel Identification Color Status Description Power Green/Red Off Power off Red Flash Software upgrade Green On Power on DSL Green Off No signals are detected Flash The MODEM is trying to be in the activation status On The MODEM has been activated. Internet Green/RedOff The system is under the Bridge mode or the ADSL has not been connected Flash There are some data packets passing the MODEM On The system is under the Route mode and the ADSL has been connected. The MODEM IP data packet can be normally transceiver (For example, the built-in PPPOE has been established and the dynamic IP address has been obtained). Red Device attempted to become IP connected and failed (no DHCP response, no PPPoE response, PPPoE authentication failed, no IP address from IPCP, etc.) LAN1~LAN4 Green Steady on The LAN connection is established but no is data transferring. Flashing Data is transmitting. The flashing frequency indicates the LAN traffic.
ZXHN H108N User’s Manual 7 Identification Color Status Description Off The device is not powered on or the LAN connection has not been established WLAN Green Steady on The wireless port is enabled. Flashing Data is transmitting. The flashing frequency indicates the WLAN traffic. Off The device is not powered on or the wireless port is disabled. USB Green Steady on A USB device, such as hard disk is connected. Flashing Data is transmitting. Off The device is not powered on or the USB device connection has not been established. WPS Green On The wireless terminal device is connected through WPS successfully. The indicator turns off five minutes later. Slowly flashing The wireless terminal device is connecting with H108N through WPS. Quickly flashing There is error when the wireless terminal is connecting to H108N through WPS. Off There is no wireless terminal device connected to H108N through WPS or the wireless terminal device has been connected to H108N through WPS for more than five minutes. Rear panel Figure 3.1-2 Rear Panel of the ZXHN H108N Table 3.1-2 Description of Interfaces on the Rear Panel Item Introduction DSL RJ-11 connection interface: The equipment is connected to the ADSL line or splitter via the telephone line. LAN1-LAN4 RJ-45 connection interface: Connect it to the PC computer or other network devices using the network cable. WPS WPS switch
ZXHN H108N User’s Manual 8 Item Introduction Reset This button is on the bottom of modem. In the power-on state, you can restore the system to the default configuration by using a thin needle to press this slot for three seconds or for three executive times. WLAN Wi-Fi switch POWER Power interface. Connect it to the power adapter. ON/OFF Power switch 3.2 Hardware Connection Introduction: 1. Use one RJ11 cable（match the ZXHN H108N package）to connect the LINE port of the splitter with the RJ-11 port (the phone jack) on the wall. 2. Use another RJ11 cable（match the ZXHN H108N package）to connect the MODEM (or ADSL) port of the splitter with the LINE port of the Gateway. 3. Use the third RJ11 cable（additional, if customers also want to use telephone at the same time）to connect the telephone set with the PHONE (or TEL) port of the splitter.
ZXHN H108N User’s Manual 9 4. Connect Ethernet port of the Gateway with 10/100BASE-T port of the computer using the network cable that comes with the modem. 5. Plug in the power cord, and turn on the power. If you don’t want Internet services and telephone voice services simultaneously, please just connect the LINE port of the Gateway with the RJ-11 port (the phone jack) on the wall using a telephone cord. In this case, the splitter is not necessary. Connection procedures 1 Power off the equipment before all the other devices are connected. 2 Connect the network cables: Insert the RJ-45 Ethernet cable connector into the Ethernet interface of the ZXHN H108N, and connect its other terminal to the Ethernet adapter of the customer computers or ports of other network devices. 3 Connect the splitter The splitter has three interfaces, which are described as follows:  LINE: Connect the user telephone cable (RJ11 interface).  MODEM (or ADSL): Connect the DSL interface of the ZXHN H108N.  PHONE (or TEL): Connect the phone sets. The installation process is as follows: Connect the LINE interface of the ZXHN H108N to the MODEM(or ADSL) interface of the splitter using the RJ-11 telephone cable, connect the phone set lines to the PHONE(or TEL) interface of the splitter, and then connect the user telephone cable port to the LINE interface of the splitter. 4 Connect the power Connect one terminal of the power adapter to the POWER interface of the ZXHN H108N, and the other terminal to the socket on the wall, and then switch on the power of the ZXHN H108N equipment. Checking all connection cables
ZXHN H108N User’s Manual 10 Check all connection cables following the below procedure. 1 Check the ADSL cable connection If the DSL LED is on upon power-on of the ZXHN H108N, it indicates that the ADSL line is correctly connected (Generally it takes one to two minutes to perform the ADSL connection). 2 Check the computer connection If both the LINK LED on the computer adapter and the Ethernet LED of the ZXHN H108N turn green, it indicates that the computer and the ZXHN H108N equipment are correctly connected. 3 Check the telephone cable connection The telephone cable is correctly connected if the received telephone signals are normal and free of noise. And the telephone will not be affected no matter whether the ZXHN H108N is powered on or off.
11 Appendix A FAQs 1 All indicators are off after the ZXHN H108N equipment is powered on. First make sure that you have inserted the power adapter of the ZXHN H108N into a working power socket and that the ZXHN H108N has been powered on (the switch button is pressed down). If the indicators are still off after confirmation of the above items, the hardware is damaged probably. You may contact local operators for maintenance. Never dismantle the equipment by yourself. 2 Will ADSL affect the telephone conversation quality? Will making phone calls cause a slow online rate? ADSL separates voices from data through the frequency division multiplexing technology. Therefore, voices and data run in different paths without mutual interference. Neither the access rate nor conversation quality will fall even if you are in a call and on line simultaneously. 3 Sometimes, the ADSL users cannot gain access to the Internet normally. First check whether the ZXHN H108N is in the normal state (Check the indicators with this user manual). If yes, the computer or application network may be faulty, which is unrelated with ADSL. If the ADSL MODEM is abnormal, check the status of indicators one by one to remove the fault. You are suggested to first make sure the following items before seeking help from operators: 1. The ADSL telephone cable connectors are proper; 2. The ADSL is away from the power cable and large-power electronic devices; 3. No telephone extensions and fax machines are installed between the ADSL incoming line and splitter; 4. The splitter has been correctly installed; 5. The ADSL MODEM is of good heat dissipation. 4 Password verification failure. MODEM synchronization and connection are normal. However, sometimes the password fails to be verified. 1. Note that the account and password are case sensitive and some accounts contain a domain name. 2. Virtual dialup software. It is possible that sometimes the virtual dialup software is faulty, or conflict with other software in the operating system. At this time, you are suggested to reinstall the dialup software or replace it with other software. 3. Network adapter drive program problem. 4. In arrears of fees. Pay the fee timely in this case.
ZXHN H108N User’s Manual 12 5 What are reasons for ADSL synchronization failure (also referred to link down or link establishment failure)? If the ADSL suddenly fails to be synchronized (link down) during application, usually the DSL indicator of the MODEM will not be solid on. You are suggested for checkup in the following sequence: 1. First check the quality of incoming cables and incoming cable connectors. 2. Install the ADSL Modem correctly based on the user guide, to minimize the number of taps. 3. Check whether the telephone cables and ADSL are in good contact or whether the telephone cables are normal. 4. Try to disconnect the splitter and directly connect the ADSL Modem to the incoming customer cable end to ensure that the problem is not due to improper installation or incoming customer line quality. If the ADSL can be synchronized again, it means that installation of the incoming customer part is improper. Please reinstall it according to the user guide. 5. If the ADSL still fails to be synchronized after the ADSL Modem has been connected to the incoming customer cable end, contact the operators to check whether it is due to external line failure or Modem failure. 6. If the splitter problem is determined, call the operators for maintenance or replacement. 7. The problem may be also due to the end office equipment fault of the operator. Call the operator to confirm it. 8. Too long connection cable between the splitter and ADSL Modem may cause poor anti-interference performance and synchronization difficulty. Therefore, the connection cable should not be too long. 6 The authenticated user names and passwords cannot be re-authenticated? This problem may be due to the following reasons: 1. Your account has expired or you are a defaulting subscriber (please pay the deficit sum). 2. You move into a new area. Because the account and the path PVC are bundled by some operators, your previous account and password cannot be authenticated after you changed your path. 3. One of your accounts has logged on successfully. Therefore, you will fail to be re-authenticated because the operator has recognized the uniqueness of this account 4. Maybe you failed to deregister your account timely in the Broadband Access Server (BAS) when you were off line abnormally, so the BAS or the billing system deemed that your account was still available. Therefore, your re-login may fail because of uniqueness of your account You are suggested to redial up later. If still failing, contact the operator for a solution.
ZXHN H108N User’s Manual 13 Appendix B Standard Compliance The equipment complies with the following ADSL standards: Standard Note ITU G.992.1 Asymmetric digital subscriber line (ADSL) transceivers ITU G.992.3 Asymmetric digital subscriber line transceivers 2 (ADSL2) ITU G.992.5 Asymmetric Digital Subscriber Line (ADSL) transceivers-Extended bandwidth ADSL2 (ADSL2+) ITU G.994.1 Handshake procedures for Digital Subscriber Line (DSL)Transceivers ETSI TS 101 388 Transmission and Multiplexing (TM); Access transmission systems on metallic access cables; Asymmetric Digital Subscriber Line (ADSL) – European specific requirements
ZXHN H108N User’s Manual 14 This equipment complies with FCC radiation exposure limits set forth for uncontrolled environment .This equipment should be installed and operated with minimum distance 20cm between the radiator& your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Customer Information 1. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: ZTEDL01BH108NV31. If requested, this number must be provided to the telephone company. 2. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
ZXHN H108N User’s Manual 15 3. If this equipment [US: ZTEDL01BH108NV31] causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. 4. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. 5. If trouble is experienced with this equipment [US: ZTEDL01BH108NV31], for repair or warranty information, Service can be facilitated through our office at: U.S. Agent Company name: Acadia Solutions, Inc Address: 130 E.Wilson Bridge Road Suite 320 Worthington United State Tel: 614-505-6135 Fax: 614-505-6135 If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. 6. Please follow instructions for repairing if any (e.g. battery replacement section); otherwise do not alternate or repair any parts of device except specified. For repair procedures, follow the instructions outlined under the safety guidance. 7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 8. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this [US: ZTEDL01BH108NV31] does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. 9. If the telephone company requests information on what equipment is connected to their lines, inform them of: a) The ringer equivalence number [0.1B] b) The USOC jack required [RJ11C] c) Facility Interface Codes (“FIC”) [N/A] d) Service Order Codes (“SOC”) [N/A] e) The FCC Registration Number [US: ZTEDL01BH108NV31] 10. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices
ZXHN H108N User’s Manual 16 not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point. For this product the FCC Registration number is [US: ZTEDL01BH108NV31] indicates the REN would be 0.1B Service Requirements In the event of equipment malfunction, all repairs should be performed by our Company or an authorized agent. It is the responsibility of users requiring service to report the need for service to our Company or to one of our authorized agents. Service can be facilitated through our office at: Acadia Solutions, Inc. 130E. Wilson Bridge Road Suite 320 Worthington, OH 43085

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