ZTE ZXHNH268A Home Gateway User Manual

ZTE Corporation Home Gateway

User Manual

ZXHN H268A Home Gateway User Manual Version: V1.0 ZTE CORPORATION ZTE Plaza, Hi-Tech Park, Nanshan District, Shenzhen, Guangdong, P.R.China Postcode: 518057 Tel: (86) 755 26770801 Fax: +86-755-26770801 URL: http://support.zte.com.cn E-mail: 800@zte.com.cn
LEGAL INFORMATION Copyright © 2016 ZTE CORPORATION. The contents of this document are protected by copyright laws and international treaties. Any reproduction or distribution of this document or any portion of this document, in any form by any means, without the prior written consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by contractual confidentiality obligations. All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE CORPORATION or of their respective owners. This document is provided “as is”, and all express, implied, or statutory warranties, representations or conditions are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on the information contained herein. ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications covering the subject matter of this document. Except as expressly provided in any written license between ZTE CORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter herein. ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice. Users may visit the ZTE technical support website http://support.zte.com.cn to inquire for related information. The ultimate right to interpret this product resides in ZTE CORPORATION. Serial Number: SJ-20150916162339-001 Publishing Date: 2016-04-08(R1.0)
Confidential and Proprietary Information of ZTE CORPORATION 1 C h a p t e r 1 Safety Guidance Safety Check Before installing the VDSL2 equipment, check all the below listed items: 1. Electric safety  Ensure no inflammable, conductive or moist objects and no ageing-cables around the equipment. Place all electrical appliances safely. 2. Equipment position  Install the equipment in a ventilated environment avoid of any electric devices nearby.  Place the equipment on a stable and flat surface.  The equipment must be protected from sunshine. It must be kept away from electro-magnet interference.  The equipment must be protected from heat and water sources.  Ensure the power supply is available. The fluctuation range of input voltage should be in the range of ±10%. Do not share the power socket with other electrical devices. Safety Cautions Please pay attention to the following cautions: • Read the user manual carefully before using the equipment. • Note all Cautions in the user manual and product guide. • Do not use any accessory or components that are not belonging to the equipment. • Use the power adapter, which is provided in the package. • Connect the phone with the VDSL2 line directly, and lead the line out from the phone interface of the splitter. • Do not place any object on the equipment. • The equipment must be kept dry and clean. Ensure the equipment environment has ventilation and rainproof capability. • To protect the equipment against lightning and thunderstorm, please remove the power plug and all connection cables.
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Confidential and Proprietary Information of ZTE CORPORATION 3 C h a p t e r 2 Overview ZXHN H268A is an advanced home gateway. It provides high speed internet, IPTV and voice over IP services through the VDSL2/ADSL2+ or GE uplink. Features It supports the following features: • It provides 4 Gigabit Ethernet LAN interfaces. • It supports Dual-Band concurrent Wi-Fi up to 300 Mbps (compatible with IEEE 802.11n, 2.4 GHz compliant equipment) and 1.3 Gbps (compatible with IEEE 802.11ac, 5 GHz compliant equipment). • It provides multiple lines via the FXS phone ports. • It supports USB LTE/3G dongle backup in case of primary Internet connection failure. • It provides media service in home network with a DLNA certified DMS. • It supports IPv4 / IPv6 dual stack mechanism for IPv6 network migration. • It supports TR-069, including TR-098 data model and TR-104 voice provisioning. Product Specifications Item Specification Dimensions 221 mm×180 mm×33 mm (Length × Width × Height) Operation temperature 0 °C~40 °C (32 °F~104 °F) Storage temperature -40 ℃~70 ℃(-40 °F~158 °F ) Operation humidity/ Storage humidity 5%～95% (non-condensing) Power adapter Input: AC 100 V~240 V, 50 Hz/60 Hz Output: DC 12 V, 2 A Package Check After unpacking the ZXHN H268A product, check that the following items are complete. Name Quantity
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Confidential and Proprietary Information of ZTE CORPORATION 5 C h a p t e r 3 Installation Preparation Hardware Description Front panel Figure 1 shows the indicators on the front panel of the ZXHN H268A Figure 1 The Front Panel Table 1 describes the indicators on the front panel of the ZXHN H268A unit. Table 1 Descriptions of Indicators LED Indicator Status Description Power Solid Green ZXHN H268A is powered on. Solid Red ZXHN H268A self-check failed. Off ZXHN H268A is powered off. Broadband (The DSL link is established.) Solid Green DSL synchronization is normal and the link connection is normal. Fast Flashing Green ZXHN H268A is in the handshaking process to establish the link connection. Slowly Flashing Green Physical link exists, however carrier wave has not been detected. Off ZXHN H268A is not powered on or link has not been established. Broadband (The WAN link is established.) Solid Green The link is activated. Flashing Green Data is being transmitted. Off The equipment is not powered on or the WAN port is disabled. Internet Solid Green The connection is established and a correct IP address is obtained. Solid Red Internet connection failed. Flashing Green Data is being transmitted. WLAN Solid Green The WLAN RF switch is on. Flashing Green Data is being transmitted. Off ZXHN H268A is not powered on or the WLAN
ZXHN H268A User Manual 6 Confidential and Proprietary Information of ZTE CORPORATION LED Indicator Status Description RF switch is off. WPS Solid Green WPS access is successful. This solid-on light will be automatically off after 5 minutes. Fast Flashing Green The WPS accessing of the WLAN terminal is Faulty. Slowly Flashing Green WLAN terminal is in WPS accessing process. Off No WPS access or the WPS access of the terminal exceeds 5 minutes Phone Solid Green ZXHN H268A has registered on the VoIP network. Flashing Green Indicates when the associated telephone is off-hook. Off ZXHN H268A is not powered on or ZXHN H268Ahas not been registered on the VoIP network. USB Solid Green The USB interface is connected and operating in host mode, but no data is being transmitted. Flashing Green Data is being transmitted on the interface. Off ZXHN H268A is not powered on or the USB interface is not connected. Rear panel Figure 2 shows the buttons on the side panel of the ZXHN H268A. Figure 2 The Side Panel Table 2 describes the buttons on the side panel of the ZXHN H268A. Table 2 The Side Panel Button Function USB USB2.0 host port in right panel: Used for the USB storage device, printer or 3G/LTE Dongle connection. On/Off Power switch. Power on or power off the device. Figure 3 shows the interfaces and buttons on the back panel of the ZXHN H268A.
ZXHN H268A User ManualConfidential and Proprietary Information of ZTE CORPORATION 7 Figure 3 The Back Panel Table 3 describes the interfaces and buttons on the back panel of the ZXHN H268A. Table 3 The Back Panel Interface/Button Function DSL RJ-11 port: It is used to connect to the VDSL2, or ADSL2+ uplink access network. Phone1~Phone2 RJ-11 port. It is used to connect to the phone through the telephone line. LAN1～LAN4 RJ-45 port. It is used to connect the modem to computer, STBs or other network devices. WAN RJ-45 port. It is used to connect to the network provided by the ISP.WPS WLAN Protected Setup Reset During power on period, hold on this button for more than 5 seconds to reset the current settings to the factory default setting, and then the system automatically restarts. WLAN WLAN switch. Turn on or turn off the WLAN. Power Power supply port. It is connected to the power adapter. Hardware Connection Figure 4 shows the devices that are connected to interfaces of the ZXHN H268A
ZXHN H268A User Manual 8 Confidential and Proprietary Information of ZTE CORPORATION Figure 4 Cable Connection After the devices are connected to the ZXHN H268A device, press the power button. When the corresponding indicators on the front panel are On, you can enjoy various services provided by the service provider.
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Confidential and Proprietary Information of ZTE CORPORATION 10 C h a p t e r 4 Troubleshooting • All indicators are Off when the ZXHN H268A equipment is powered On. First make sure that you have inserted the power adapter of the ZXHN H268A into a working power socket and that the ZXHN H268A has been powered On (the switch button is pressed down). If the indicators are still Off after confirmation of the above items, may be the hardware is damaged. You may contact local operator for maintenance. Never dismantle the equipment by yourself. • Sometimes, the VDSL2 users cannot access to the Internet normally First check whether the ZXHN H268A is in the normal state (Check the indicators according to this user manual). If yes, the computer or application network may be faulty. This is unrelated with VDSL2. If the ZXHN H268A is abnormal, check the status of indicators one by one to remove the fault. It is suggested to check the following items before seeking help from operator: i. The VDSL2 telephone cable connectors are proper. ii. The VDSL2 is away from the power cable and large-power electronic devices. iii. No telephone extensions and fax machines are connected between the VDSL2 incoming line and splitter. iv. The splitter has been installed correctly. v. The ZXHN H268A has good heat dissipation ratio. • What are reasons for VDSL2 synchronization failure (also referred as link down or link establishment failure)? If the VDSL2 suddenly fails to be synchronized (link down) during application, usually the Link indicator on the ZXHN H268A will not be On. It is suggested to check the following steps one by one: i. First check the quality of incoming cables and incoming cable connectors. ii. Install the ZXHN H268A correctly based on the user guidance. Minimize the number of taps. iii. Check whether the telephone cables and VDSL2 are in good connection or whether the telephone cables are normal. iv. Try to disconnect the splitter and directly connect the ZXHN H268A to the incoming user cable end. Ensure the problem is not due to improper installation or incoming user line quality. If the VDSL2 can be
ZXHN H268A User ManualConfidential and Proprietary Information of ZTE CORPORATION 11 synchronized again, it means that installation of the incoming user side is improper. Please reinstall it according to the user guide. v. If the VDSL2 still fails to be synchronized when the ZXHN H268A is connected to the incoming user cable end, contact the operators to check whether it is due to external line failure or ZXHN H268A failure. vi. If the splitter problem is determined, call the operator for maintenance or replacement. vii. If the problem is due to the end office equipment failure, call the operator to confirm it. viii. Too long connection cable between the splitter and ZXHN H268A may cause poor anti-interference performance and synchronization difficulty. Therefore, the connection cable should not be too long.
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ZXHN H268A User ManualConfidential and Proprietary Information of ZTE CORPORATION 13 FCC - PART 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: ZTEDL01BHNH268A. If requested, this number must be provided to the telephone company. This equipment uses the following USOC jacks: RJ-11, RJ-45, USB Jack, Power Jack. REN (RINGER EQUIVALENT NUMBERS) STATEMENT Notice: The Ringer Equivalence Number (REN:0.11) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. ATTACHMENT LIMITATIONS STATEMENT Notice: This equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). This is confirmed by marking the equipment with the Industry Canada certification number. The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
Confidential and Proprietary Information of ZTE CORPORATION 14 C h a p t e r 6 Canada Statement This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage; (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformité de rf. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps. The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés
ZXHN H268A User ManualConfidential and Proprietary Information of ZTE CORPORATION 15 uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. This product meets the applicable Industry Canada technical specifications. Le présent matériel est conforme aux specifications techniques applicables d’Industrie Canada. The Ringer Equivalence Number (REN:0.11) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five. L’indice d’équivalence de la sonnerie (IES: 0.11) sert à indiquer le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas cinq.

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