Zebra Technologies MD-CXLAN11G Zebra Embedded b/g radio User Manual UMAN QLP 002A

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Document ID	1222261
Application ID	Ksr3OdgRA5mAFP9PSFEgIA==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	340.76kB (4259485 bits)
Date Submitted	2010-01-04 00:00:00
Date Available	2010-01-04 00:00:00
Creation Date	2008-08-01 10:22:43
Producing Software	Adobe PDF Library 8.0
Document Lastmod	2009-12-22 14:17:11
Document Title	UMAN_QLP_002A
Document Creator	Adobe InDesign CS3 (5.0.2)
Document Author:	Zebra Technologies International, LLC

UMAN-QLP-002 rev. A
August, 2008
Table of Contents
Proprietary Statements............................................................... 4
Document Conventions............................................................... 6
Introduction to the QL Plus™ Series........................................... 7
Unpacking and Inspection................................................................ 7
Reporting Damage............................................................................ 7
QL 220 Plus Overview ................................................................. 8
QL 320 Plus Overview ................................................................. 9
QL 420 Plus Overview ............................................................... 10
Getting Ready to Print............................................................... 11
Battery.............................................................................................. 11
Installing the Battery....................................................................................11
QL 220 Plus...................................................................................................11
QL 420 Plus...................................................................................................11
QL 320 Plus...................................................................................................11
Charging the Battery with the LI72 Charger................................................12
Battery Safety...............................................................................................17
Charger Safety..............................................................................................17
Loading the Media........................................................................... 18
QL 420 Plus and QL 220 Plus Printers.........................................................18
QL 320 Plus Printers.....................................................................................19
All models.....................................................................................................20
QL 420 Plus Printers Only............................................................................21
Operator Controls........................................................................... 23
Keypad Control Panel...................................................................................23
LCD Control Panel........................................................................................25
Programmable LCD Settings.......................................................................26
Verify the Printer Is Working.......................................................... 28
Printing a Configuration Label.....................................................................28
Connecting the Printer.................................................................... 28
Cable Communication..................................................................................29
IR Communications......................................................................................32
Wireless Communications with Bluetooth™...............................................33
Bluetooth Networking Overview.................................................................33
WLAN Overview.............................................................................. 34
Setting Up the Software................................................................. 34
Radio Regulatory Information................................................... 36
Zebra Bluetooth Radio QL+ZBR3................................................................36
Zebra Bluetooth Radio 2.0 QL+ZBR4..........................................................37
WLAN Module Using 802.11b CF Radio (North America)..........................38
WLAN Module Using 802.11b CF Radio (Asia & EU Countries).................39
Zebra 802.11b WLAN Radio Module...........................................................41
WLAN Module Using 802.11g Radio . ........................................................43
Compact Flash (802.11b) and Bluetooth Co-located Radio Modules........45
Using the Accessories................................................................ 47
Belt Clip.........................................................................................................47
Kickstand......................................................................................................48
Desk Stand....................................................................................................49
Carrying Strap..............................................................................................51
Preventive Maintenance............................................................ 52
Extending Battery Life.................................................................... 52
QL Plus Series User Guide
General Cleaning Instructions........................................................ 53
QL 220 Plus Cleaning................................................................................54
QL 320 Plus Cleaning................................................................................56
QL 420 Plus Cleaning................................................................................58
Troubleshooting..........................................................................60
Keypad Control Panel..................................................................... 60
LCD Control Panel Indicators......................................................... 61
Troubleshooting Topics.................................................................. 62
Troubleshooting Tests.................................................................... 64
Printing a Configuration Label.....................................................................64
Communications Diagnostics......................................................................64
Contacting Technical Support......................................................................65
Specifications.............................................................................. 69
Printing Specifications ................................................................................69
Memory and Communications Specifications............................................69
Label Specifications.....................................................................................70
Font and Bar Code Specifications...............................................................71
Communications Ports.................................................................................72
Physical, Environmental and Electrical Specifications...............................73
QL Plus Series Accessories ........................................................................77
Appendix A.................................................................................. 78
Interface Cables............................................................................................78
RS232 Cables................................................................................................78
USB Cable.....................................................................................................78
More Interface Cables..................................................................................79
Appendix B..................................................................................80
Media Supplies.............................................................................................80
Appendix C..................................................................................80
Maintenance Supplies..................................................................................80
Appendix D.................................................................................. 81
Product Support...........................................................................................81
Appendix E.................................................................................. 83
Battery Disposal...........................................................................................83
Product Disposal..........................................................................................83
Appendix F...................................................................................84
Using zebra.com..........................................................................................84
Index.............................................................................................86
Patent Numbers..........................................................................88
QL Plus Series User Guide
Proprietary Statements
This manual contains proprietary information of Zebra Technologies Corporation. It is
intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission
of Zebra Technologies Corporation.
Product Improvements
Since continuous product improvement is a policy of Zebra Technologies Corporation, all
specifications and signs are subject to change without notice.
FCC Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits or a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet or circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: Exposure to Radio Frequency radiation. To conform to FCC RF exposure requirements this device shall be used in accordance with the operating conditions and instructions listed in this manual. Note that there are several radio options available with this
printer. Additional regulatory information is contained in later sections devoted to each
radio individually.
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded
cables must be used with the unit to insure compliance.
Changes or modifications to this unit not expressly approved by Zebra Technologies Corporation could void the user’s authority to operate this equipment.
Canadian Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.
“IC:” before the equipment certification number signifies that the Industry Canada technical
specifications were met. It does not guarantee that the certified product will operate to the
user’s satisfaction.
NCC (Taiwan) Compliance Statement
“經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特
性及功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干
擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學
醫療用電波輻射性電機設備之干擾。”
“ According to “Administrative Regulations on Low Power Radio Waves Radiated Devices”
Without permission granted by the DGT, any company, enterprise, or user is not allowed
to change frequency, enhance transmitting power or alter original characteristic as well
as performance to a approved low power radio-frequency devices. The low power radiofrequency devices shall not influence aircraft security and interfere legal communications;
If found, the user shall cease operating immediately until no interference is achieved. The
said legal communications means radio communications is operated in compliance with
the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.”
QL Plus Series User Guide
Agency Approvals and Regulatory Information
• Design certified by CSA
• Canadian STD RSS-210
• EN60950: 2000 Safety Standard
• C-Tick (Australia)
Liability Disclaimer
• FCC part 15
• EN55024:1998 European Immunity Standard
• NOM/NYCE (Mexico)
• EN55022:1998 Class B European
Electromagnetic Radiation Standard
Inasmuch as every effort has been made to supply accurate information in this manual,
Zebra Technologies Corporation is not liable for any erroneous information or omissions.
Zebra Technologies Corporation reserves the right to correct any such errors and disclaims
liability resulting therefrom.
No Liability for Consequential Damage
In no event shall Zebra Technologies Corporation or anyone else involved in the creation,
production, or delivery of the accompanying product (including hardware and software)
be liable for any damages whatsoever (including, without limitation, damages for loss of
business profits, business interruption, loss of business information, or other pecuniary
loss) arising out of the use of or the results of use of or inability to use such product, even
if Zebra Technologies Corporation has been advised of the possibility of such damages.
Because some states do not allow the exclusion of liability for consequential or incidental
damages, the above limitation may not apply to you.
Copyrights
The copyrights in this manual and the label print engine described therein are owned by
Zebra Technologies Corporation. Unauthorized reproduction of this manual or the software
in the label print engine may result in imprisonment of up to one year and fines of up to
$10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.
This product may contain ZPL®, ZPL II®, and ZebraLink tm programs; Element Energy Equalizer ® Circuit; E3®; and AGFA fonts. Software © ZIH Corp. All rights reserved worldwide.
ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo,
ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of
ZIH Corp. All rights reserved worldwide.
Monotype®, Intellifont ® and UFST® are trademarks of Monotype Imaging, Inc. registered in
the United States Patent and Trademark Office and may be registered in certain jurisdictions.
AndyTM , CG PalacioTM, CG Century SchoolbookTM, CG TriumvirateTM, CG TimesTM, Monotype
Kai TM, Monotype MinchoTM and Monotype SungTM are trademarks of Monotype Imaging,
Inc. and may be registered in some jurisdictions.
HY Gothic Hangul TM is a trademark of Hanyang Systems, Inc.
AngsanaTM is a trademark of Unity Progress Company (UPC) Limited.
Andale®, Arial®, Book Antiqua®, Corsiva®, Gill Sans®, Sorts® and Times New Roman® are
trademarks of The Monotype Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.
Century Gothic™, Bookman Old StyleTM and Century SchoolbookTM are trademarks of The
Monotype Corporation and may be registered in certain jurisdictions.
HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some jurisdictions.
UniversTM is a trademark of Heidelberger Druckmaschinen AG, which may be registered in
certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned
subsidiary of Heidelberger Druckmaschinen AG.
Futura® is a trademark of Bauer Types SA registered in the United States Patent and Trademark Office and may be registered in some jurisdictions.
TrueType® is a trademark of Apple Computer, Inc. registered in the United States Patent and
Trademark Office and may be registered in certain jurisdictions.
All other product names are the property of their respective owners.
All other brand names, product names, or trademarks belong to their respective holders.
©
2008 ZIH Corp.
QL Plus Series User Guide
Document Conventions
The following conventions are used throughout this document to convey certain information:
Cautions, Important, and Note
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause
a burn
Caution • Advises you that failure to take or avoid a specific action
could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specific action
could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete a
task.
Note • Indicates neutral or positive information that emphasizes or
supplements important points of the main text.
QL Plus Series User Guide
Introduction to the QL Plus™ Series
Thank you for choosing one of our Zebra® QL Plus series
Mobile Printers. These rugged printers are sure to become
productive and efficient additions to your workplace thanks
to their innovative design. Because they are made by Zebra
Technologies, you’re assured of world-class support for all of
your bar code printers, software, and supplies.
• This user’s guide gives you the information you will need
to operate QL Plus series printers.
• QL Plus printers use the CPCL programming language.
To create and print labels using the CPCL language, refer to the Mobile Printer Programming Guide (available at
www.zebra.com/manuals) and our Label Vista™ label creation program (available at www.zebra.com/software).
which are both available on the Zebra Web site.
• QL Plus™ series printers also have EPL and ZPL II programming language emulation as a standard feature.
Manuals for the ZPL II or EPL2 label design programming
languages are also available on our Web site .
Unpacking and Inspection
Inspect the printer for possible shipping damage:
• Check all exterior surfaces for damage.
• Open the media cover (refer to “Loading the Media” in
the Getting Ready to Print section) and inspect the media
compartment for damage.
In case shipping is required, save the carton and all packing
material.
Reporting Damage
If you discover shipping damage:
• Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of
the printer and will not cover the repair of this damage
under its warranty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
QL Plus Series User Guide
QL 220 Plus Overview
Figure 1: QL 220 Plus
12
11
10
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Platen Roller
Bar Sensor
Media Support
Latch
Latch Release Button
“D” Ring
Control Panel
QuickLink™ Module
Print Head
“E-Z Peel” Label
Peeler
Media Support Disks
Media Cover
Belt Clip
Battery
Battery Charging
Receptacle
RS-232 		
Communications Port
USB Port
13
14
15
16
17
QL Plus Series User Guide
QL 320 Plus Overview
Figure 1B: QL 320 Plus
12
17
16
11
10
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Platen Roller
Bar Sensor
Media Support Disks
Media Support
“EZ-Peel” Peeler
Latch
Latch Release Lever
Control Panel
“D” Rings
QuickLink™ Module
Print Head
15
Media Cover
Belt Clip
Battery
Battery Charging Receptacle
USB Port
RS-232 Communications Port
13
14
QL Plus Series User Guide
QL 420 Plus Overview
Figure 1C: QL 420 Plus
14
13
12
11
10
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Platen Roller
Bar Sensor
Media Rollers
Rear Media Slot
Media Support
“EZ-Peel” Peeler
Latch
Latch Release Button
“D” Rings
Control Panel
QuickLink™ Module
Print Head
Media Support Disks
Media Cover
RS-232
Communications Port
USB Port
Belt Clip
Battery
Battery Charging 		
Receptacle
15
16
17
18
19
10
QL Plus Series User Guide
Getting Ready to Print
Battery
Installing the Battery
Important • Batteries are shipped partially charged.  Remove
protective shrink-wrap and labels from new battery packs prior to
use.
1. Rotate the belt clip to allow access to the battery compartment.
2. Insert the battery into the printer as shown in Figure 2.
3. Rock the battery into the printer as shown until it locks in
place.
When the battery is first installed, the control panel indicators may briefly turn on and then go off which indicates the
battery is not fully charged (see “Charging the Battery” below
and “Operator Controls”).
You must charge the batteries fully before using them for
the first time. To ensure maximum battery capacity, new batteries should go through two or three complete charge/discharge cycles when first put into service.
Figure 2: Installing the Battery
Belt Clip
Battery
Belt Clip
Charger Jack
Battery
QL 220 Plus
QL 320 Plus
Belt Clip
Charger Jack
QL 420 Plus
11
QL Plus Series User Guide
Charging the Battery with the LI72 Charger
Figure 3: LI72 Single Charger
LI72 Charger
Battery Pack
Charger Jack
Figure 4: LI72 Single Charger Types
Yellow
Charging
Trickle
Charging
Fault
Condition
LI72 2-Wire Charger
LI72 3-Wire Charger
12
QL Plus Series User Guide
Green
The LI72 is a wall mounted fast charger with universal 110
to 230, 50-60 Hz. VAC input. Multiple A.C. plug configurations
comply with most international standards. This charger is intended for use with Lithium Ion (Li-ion) batteries. QL series
printers only utilize Li-ion batteries.
The LI72 is supplied in two variations: a two wire version
and a three-wire version. The three-wire version offers more
intelligent charging features and is used with more-recently
produced printers..
Both of the LI72 models will charge a battery pack as fast as
its charge level will allow, and then switch over to a maintenance charge to keep the charge at its maximum.
Charging Battery Packs with the LI72 Two-Wire Version
Plug the LI72 into the appropriate A.C. wall receptacle, and
then insert the charge cable into the battery pack charger jack.
The charge indicator LED will indicate the status of the charger as follows:
Indicator
Steady
Slow Flashing (1 HZ)
Rapid Flashing (4 Hz)
Charger
Function
Charger Status
Charging.
Battery Pack is undergoing a
fast charge
Maintain
Battery is ready for use
Error
The battery may have an
internal short, or its charge
monitoring circuitry may be
malfunctioning. The battery
pack should not be used any
further.
Do not charge batteries with the two-wire LI72 model while printing.  
Attempting to print while charging can result in improperly charged
batteries.
Caution • Do not leave the two-wire charger plugged into a battery
pack for a prolonged period of time when it is installed in the printer
and has reached the maintenance charge state.  Charging a battery
when installed in a printer for a prolonged period of time could cause
damage to the printer.
13
QL Plus Series User Guide
Charging Battery Packs with the LI72 Three-Wire Version
Plug the LI72 into the appropriate A.C. wall receptacle, and
then insert the charge cable into the battery pack charger jack.
The yellow/green charge indicator LED will indicate the status of the charger as per the following table.
Do not charge batteries with the three-wire LI72 model while printing.  
Attempting to print while charging can result in improperly charged
batteries.
Charger
Function
Indicator
Steady yellow indicator
Standby
Charger Status
AC power on; no battery
being charged
Slow (1 Hz) flashing yellow
indicator
Pre-Charge
Charger is applying
trickle charge current
(5% of maximum) to
bring a cold battery
temperature up to 0°C
before starting a full
charge cycle
Fast (4 Hz) flashing green
indicator
Rapid Charge
Charger is applying the
maximum charge rate to
the battery
Slow (1 Hz) flashing green
indicator
Maintain
Charger is in trickle
charge mode(10% of
nominal charge value).
Fast (4 Hz) flashing yellow
indicator
Error
The battery may have
an internal short, or
its charge monitoring
circuitry may be
malfunctioning. The
battery pack should not
be used any further.
Steady green indicator
Ready
No charge is being
applied to the battery
Wait
Battery temperature is
too hot. Charging will
not begin until battery
temperature reaches
45°C.
Slow (1 Hz) flashing alternate
yellow and green indicator
Charging will cease three (3) hours after the charger has entered the
“Maintain” mode.
14
QL Plus Series User Guide
Model UCLI72-4 Quad Charger
Figure 5: Quad Charger
Power Supply
1. Slide Battery Pack into
Charger bay
2. Rock Battery Pack into place
Fast
Faul
Char
ge
Full
Char
ge
Read
Fast
Faul
Char
ge
Full
Char
ge
Read
Fast
Faul
Char
ge
Full
Char
ge
Read
Amber
Indicator
Fast
Faul
Char
ge
Powe
Charger Bay
Green
Indicator
Full
Char
ge
Read
Power Indicator
The UCLI72-4 Quad Charger is designed to charge up to four
QL series battery packs simultaneously. Batteries must be removed from the printer to be charged in the Quad Charger.
1. Ensure that the charger has been installed properly per
the Quad Charger instruction manual. Ensure that the
power indicator on the front panel is on.
2. Remove any protective shrink-wrap and labels from all
battery packs prior to use. Plug a battery pack into any one
of the four charging bays as shown in Figure 5, noting the
orientation of the battery pack. Slide the battery pack into
the charging bay until it stops and then rock the battery
pack back until it snaps into place. The amber indicator dicontinued
15
QL Plus Series User Guide
rectly under the battery being charged will turn on if the
battery is properly inserted.
The indicators under the battery will allow you to monitor
the charging process per the table below:
Amber
Green
On
Battery Status
Off
Charging
On
Flashing
80% charged (O.K.
to use)
Off
On
Completely
Charged
Flashing
Off
Fault
Important •  A fault condition is caused by a problem with the battery.  
The charger may indicate a fault because the battery is too hot or cold
to charge reliably. Try to charge the battery again when it returns to
the room’s ambient temperature.  If the amber indicator starts flashing
on the second attempt, the battery should be discarded. Always
dispose of batteries in a proper manner as described in Appendix E.
Quad Charger Cycle Times :
Battery
Status
QL 220Plus &
QL 320 Plus
QL 420
Plus
Battery 80%
Charged
1.25 Hrs.
2.5 Hrs.
Battery Fully
Charged
2.5 Hrs.
5 Hrs.
Note • These times are for completely discharged batteries.
Battery packs which are only partially discharged will take
less time to reach their charged state. Batteries which have
reached 80% of their charge capacity may be used, however,
it is recommended that you allow the batteries to reach a full
charge to maintain maximum battery life.
The UCLI72-4 Quad Charger has a safety feature which stops charging
a battery after six hours regardless of its charge state.
16
QL Plus Series User Guide
Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing
battery terminals to contact conductive material will create a short
circuit which could cause burns and other injuries or could start a
fire.
Important • Always refer to the Important Safety Information data
sheet shipped with each printer and the Technical Bulletin shipped
with each battery pack.  These documents detail procedures to
ensure maximum reliability and safety while using this printer.  
Important • Always dispose of used batteries properly.  Refer to
Appendix E for more battery recycling information.
Caution • Use of any charger not approved specifically by Zebra for
use with its batteries could cause damage to the battery pack or the
printer and will void the warranty.
Charger Safety
Do not place any charger in  locations where liquids or metallic
objects may be dropped into the charging bays.
Use care when installing either the LI72 Single Chargers or the
UCLI72-4 Quad Charger so that you do not block the ventilating slots
on the top and bottom covers.
Ensure that the charger is plugged into a power source which will not
accidently be turned off if you will be charging batteries overnight.
17
QL Plus Series User Guide
Loading the Media
You can operate QL Plus printers in one of two different
modes: Tear-Off or Peel-Off. Tear-Off mode allows you to tear
off each label (or a strip of labels) after it is printed. In Peel-Off
mode, the backing material is peeled away from the label as it
is printed. After you remove this label, the next one is printed.
QL 420 Plus and QL 220 Plus Printers
1. Open the printer: Refer to Figure 6 (QL 420 shown).
• Press the latch release button on the side of the printer
as shown at “1” below. The latch assembly will flip open
automatically
• On the QL 420 Plus only, pull up the latch assembly completely as shown at “2” to unlatch the Media Cover.
• Rotate the Media Cover back as shown at “3”, exposing
the media compartment and the adjustable media supports.
Figure 6: Opening the QL 420 Plus & QL 220 Plus
Media Compartment
Media Supports
18
QL Plus Series User Guide
QL 320 Plus Printers
1A. Open the printer: Refer to Figure 6a.
• Rotate the latch release levers on each side of the printer
as shown at “1” below. The latch assembly will flip open
automatically as shown at “2”.
• Rotate the Media Cover back as shown at “3”, exposing
the media compartment and the adjustable media supports.
Figure 6a: Opening the QL 320 Plus
Media
Compartment
Media Supports
19
QL Plus Series User Guide
continued
All models
2. Load the media:
Loading media from an internal supply. Refer to Figure 7.
• Grasp the media supports where shown and pull them
apart. Insert the roll of media between them, and let the
media supports close. Ensure that the media pulls off the
core in the direction shown in Figure 6. The supports will
adjust themselves to the width of the media, and the media should be able to spin freely on the supports.
Figure 7: Loading Media (All Models)
Media Roll
Note direction media
pulls off the roll.
Grasp Media Supports
where shown and pull
apart.
20
QL Plus Series User Guide
QL 420 Plus Printers Only
2A. Load the media from an external supply:
The QL 420 Plus has a loading slot in the rear of the media
compartment which allows you to use standard 4” (101.6 mm)
wide fan-fold media from an external supply. Refer to Figure
8. The external supply must be designed such that it does not
exert excessive drag as media is fed through the printer, which
could result in distorted printing.
Zebra can provide a vehicle mount (p/n DC16620-1) designed
specifically for the QL 420 Plus which incorporates an external
media supply bin.
• Pull the media supports apart, insert a Media Spacer
(Zebra part number BA16625-1) between them, and let the
media supports close. Insert the media from the exterFigure 8: Loading Media from an External Supply (QL 420 Plus only)
Media Spacer
p/n BA16625-1
Feed media through
rear feed slot
Surface of media
to be printed must
face the printhead
21
QL Plus Series User Guide
continued
nal supply through the rear feed slot, between the media
guides and up through the media compartment as shown.
Make sure the side of the media you will be printing on
faces the print head.
3. Close the Media Cover: Refer to Figure 9.
• If you plan to use the printer in the tear-off mode, close
the media cover as shown at “2”, then rotate the latch assembly as shown until it locks into place, as shown at “4”.
• If you plan to use the printer in the peel-off mode, peel
a few labels off of the media and pull it out of the printer
as shown at “1”. Close the media cover as shown at “2”.
Rotate the “EZ-Peel” peeler bar until it locks into place on
the latch, as shown at “3”, then rotate the Latch as shown
until it locks into place, as shown at “4”.
• Turn on the printer or press the Feed button if the printer
is already on.
The printer will advance the media to the next label, if
printing labels. If you are printing on journal media, the
printer will advance a short strip of media.
Figure 9: Closing the Media Cover
Pull Media out of
Printer
Media Cover
“EZ-Peel” Peeler
Bar
Flip down if using media in
the peel-off mode.
Latch
Assembly
22
QL Plus Series User Guide
Operator Controls
QL Plus printers are available with one of two possible control panels. The keypad control panel is detailed below and in
Figure 10. The optional LCD control panel (Figure 11) allows
easy display and selection of many printer functions as detailed on following pages.
Keypad Control Panel
The keypad control panel has three control buttons and two
multipurpose indicators.
• The Power Button turns the printer on and off.
• The Feed Button advances a length of media which is
determined by the type of media being used. Label media will be advanced to the next gap or bar sense marker. Journal (plain) media will be advanced a length determined by the printer’s software.
• The Function (FTN) Button is controlled by a printer’s
specific application to support such functions as:
		 Print a battery level report.
		 Print the Local Area Network (LAN) status
		 Print a Short Range Radio Frequency (SRRF) status
		 Print a media supply report
The Green LED on the left side of the control panel indicates
the status of several printer features:
• A slowly blinking sequence indicates the printer’s battery
needs charging.
• Printers with a wireless QuickLink module installed: a
quickly blinking sequence indicates the printer has not established a link to either a Local Area Network or a compatible wireless equipped terminal.
• Printers with a wireless QuickLink module installed: A
steadily lit indicator shows that the printer has established a wireless link, either to the LAN or to a compatible
terminal.
• A steadily lit green indicator on a printer with no wireless
option installed is a power-on indicator.
The Yellow LED on the right side of the control panel has
two indication conditions.
• A rapidly blinking yellow LED and a chime indicate that no
application has been loaded into the printer.
continued
23
QL Plus Series User Guide
• Printers with a wireless QuickLink module installed: a rapidly blinking LED indicates normal data transmission.
• A steadily lit yellow LED indicates an error condition. This
can be caused by one of the following:
1. The media cover is not completely closed and latched.
2. The printer is out of media.
Figure 10: Standard Control Panel
Yellow LED
Steady Light indicates error condition: out of media or media cover
not closed.
Green LED
Fast Blink indicates RF activity (on
RF equipped units only)
Steady Light indicates power on
and/or established RF link.
Fast blink with beeper indicates no
application loaded
Fast Blink indicates no RF link (on RF
equipped units only)
Slow Blink means low battery
Feed Button
Power Button
Press to advance the media one
blank label or a software determined length of journal media.
Press to turn unit on.
Press again to turn
unit off
Function Button
Specific functions are under printer application control.
24
QL Plus Series User Guide
LCD Control Panel
The optional LCD control panel has buttons for the power
on/off and media feed functions just as in the standard control
panel. It also has two keys which allow navigation and selection of menu options affecting printer functions.
The “Scroll” button allows scrolling through the various options and settings. The “Select” button allows selection of the
option or function displayed on the screen.
The top of the screen has a row of status icons which indicate the state of various printer functions:
Figure 11: Optional LCD Control Panel
Printer Status
Icons
Feed Button
Press to advance the
media one blank label or a
software determined length
of journal media.
Indicates the status of
several printer functions
Power Button
LCD
Press to turn unit on. Press
again to turn unit off
See LCD Functions Table for an overview
of menu options
NOTE: LCD options are under specific application control. Not all options may be
available In your printer’s application.
25
QL Plus Series User Guide
Scroll Button
Press to scroll through
the menu choices on
the LCD.
Select
Button
Press to select a
menu choice on the
LCD.
continued
or
Indicates Bluetooth communications status. A
“bulb” icon appears on earlier printers; the “Bluetooth”
icon ( ) will appear on the most recent QL Plus series
displays This icon will either be on to indicate a Bluetooth
connection, or off. These icons appear only on printers
with the Bluetooth wireless option installed.
Indicates that the printer is connected to a radio network
via 802.11b/g protocols. It remains on with a valid connection. If the icon is off, there is no connection to a radio
network.
A flashing icon indicates low battery status.  You
should suspend printing operations and recharge or replace the Battery Pack as soon as is convenient.
A flashing icon indicates that the media cover is open or
not properly latched.
Indicates normal printing activity.
Indicates that data transmission is occurring.
A flashing icon indicates that the printer does not detect
any media. This could indicate an out of media condition,
or improperly loaded media.
A flashing icon, in conjunction with a steadily lit
Bluetooth icon ( or
)  or the 802.11b/g icon ( ) indicates wireless data transmission. It also indicates cable
communications when the printer is connected via the serial (RS232) port.
Programmable LCD Settings
In addition to the status icons, the LCD on the control panel can display other printer settings and functions as text.
Applications can be written to allow the user to view and /or
modify these settings using the scroll and select keys on the
display. Refer to the table on the following page for a partial
set of printer features that can be displayed on the LCD.
The LCD backlighting option allows viewing of the screen
in a dark environment, or provides better contrast in a very
bright environment. Extensive use of the display backlight will
decrease the time the printer can run between charges. Refer
to the section “Extending Battery Life” for more information.
26
QL Plus Series User Guide
Function
Extended LCD Functions
Default setting
Sensor Type
Bar
Baud Rate
19200
Scroll & Select Options
Bar
Gap
9600
19200
32400
Data Bits
WLAN ID*
Factory Set
Value
Label Top
000
Left Position
000
LCD Contrast
N/A
Increase (+120 dots
Decrease (-120 dots max.)
Increase (+120 dots max.)
Decrease (-120 dots max.)
Increase
Decrease
60 sec.
5 min.
No-activity time-out*
60 sec.
10 min.
30 min
Custom
Tear-off Position
00
Media Type
Label
Increase (+120 dots max.
Decrease (-120 dots max.
Label
Journal
On
Media Width Sensing†
Off
Off
Display Width
On
LCD Backlight
Off
Off
Momentary On w/ time
delay
Factory Reset
(Resets all to factory
set values)
No
No
Yes
* Some parameters, such as the WLAN ID number and non-standard no-activity time out values can be set
using a PC running Zebra’s Label Vista label creation program and a data cable link to the printer.
† Media width sensing is an option. Display for this option may not be visible, or selection options may
change, depending on the printer’s application.
27
QL Plus Series User Guide
Verify the Printer Is Working
Before you connect the printer to your computer or portable
data terminal, make sure that the printer is in proper working
order.  You can do this by printing a configuration label using
the “two key reset” method. If you can’t get this label to print,
refer to “Troubleshooting”.
Printing a Configuration Label
1. Turn the printer off. Load the media compartment with
journal media (media with no black bars printed on the
back)
2. Press and hold the Feed Button.
3. Press and release the Power button and keep the Feed
button pressed. When printing starts, release the Feed
button.
The unit will print a line of interlocking “x” characters to
ensure all elements of the print head are working, print out the
version of software loaded in the printer and then print two reports.
The first report indicates model, ROM version, serial number, baud rate, etc. The second report prints out more detailed information on the printer’s configuration and parameter
settings. If no second report appears, there is no application
loaded. (See the Troubleshooting Section for sample printouts
and a further discussion on how to use the configuration label
as a diagnostic tool.)
Connecting the Printer
The printer must establish communications with a host terminal which sends the data to be printed. Communications
occur in four basic ways:
• QL Plus series printers can communicate by cable via either RS-232C or USB 2.0 protocols. USB drivers are included in the Zebra Universal Driver which can be downloaded from www.zebra.com/drivers.
• Linking to a host terminal via Infrared (usually by means
of the industry standard IrDA protocol)
• By means of a Bluetooth™ short range radio frequency
link.
• By means of a wireless LAN (Local Area Network) per
802.11b/g specifications.
28
QL Plus Series User Guide
Cable Communication
Caution • The printer should be turned off before connecting or
disconnecting a communications cable.
All QL Plus series printers can communicate by cable; the
specific cable supplied with your printer will vary with the host
terminal and your model printer.
RS-232C Communications
The 8- pin circular connector on your communications cable
plugs into the serial communications port on the side of the
printer. QL Plus model printers also have a USB port.
USB Communications
The small connector on the USB cable plugs into the printer.
The connectors are keyed to assure correct alignment; do not
try to force the cable if it does not plug in. The other end of
Figure 12: Cable Communications
Communications
Port
Communications Cable to Terminal
Part numbers vary. Refer to Appendix A.
Figure 13: Communications with a P.C.
RS-232C or USB Communications
Cable to Computer
Refer to Appendix A for part numbers.
29
QL Plus Series User Guide
the cable must be plugged into the host terminal as shown in
Figure 12, or to a serial or USB port on a computer (Figure 13.)
The QL Plus series is configured with the USB Open HCI interface driver allowing it to communicate with Windows® based
devices.
USB drivers are included in the Zebra Universal Driver which
can be downloaded from the Zebra Web site. Other terminals
or communications devices may require the installation of
special drivers to use the USB connection. Consult the factory
for further details.
Providing Strain Relief for Communications Cable
If you are connecting a communications cable to the printer permanently, use the strain relief features built into the belt
clip retainer to prevent excessive strain on the communications connector. There are two kinds of strain relief features.
If you are using the printer with the standard belt clip, bend
the cable in a broad loop to relieve stress on the connector
and press it into the retaining feature on the belt clip retainer
as shown in figure 14.
Figure 14: Communications Strain Relief
Press communications
cable into strain relief
feature on Belt Clip
30
QL Plus Series User Guide
If you have a printer equipped with the Kickstand option,
you must first remove the belt clip retainer as shown in Figure
15, retaining the two screws holding the retainer to the lower
cover. Arrange the communications cable in a broad loop as
detailed above, and capture it in the strain relief feature on the
bottom of the belt clip retainer. Then re-secure the belt clip
retainer to the bottom cover of the printer.
Refer to the Using the Accessories section for more information on the
use of thekickstand option
Figure 15: Communications Strain Relief with Kickstand option
The kickstand is not shown in this view for clarity
1. Remove Belt Clip Retainer,
along with Belt Clip and
Kickstand.
2. Press communications
cable into strain relief feature
on bottom of Belt Clip
3. Reassemble Belt Clip to
bottom cover.
31
QL Plus Series User Guide
IR Communications
Printers equipped for infrared (IR) communications are identified by a small “IR” logo on the unit’s label. Printers with the
IR option conform to the IrDA communications protocol.
IR functions are disabled if a communications cable is plugged into
the printer.
Ensure that there is a direct line of sight between the printer
and the terminal that will be sending data. The IR window on
the front of the printer must face the corresponding window
on the terminal to properly send and receive signals.
IrDA compliant terminals will automatically initiate communications to the printer. An IrDA terminal will seek out any linkable devices and establish communications between them,
even turning the printer on if necessary.
Figure 16: IR Communications
1M (39”)
Area of IR Window
32
QL Plus Series User Guide
Wireless Communications with Bluetooth™
“Bluetooth” is a worldwide standard for the exchange of
data between two devices via radio frequencies. Bluetooth radios are relatively low powered to help prevent interference
with other devices running at similar radio frequencies. This
limits the range of a Bluetooth device to about 10 meters (32
feet). Both the printer and the device it communicates with
must follow the Bluetooth standard. Other than conditions
specified elsewhere in this manual, only one of the radio options can be installed in the printer at one time and the antenna used for these transmitters must not be co-located or must
not operate in conjunction with any other antenna.
Bluetooth Networking Overview
Each Bluetooth enabled QL Plus printer is identified by
a unique Bluetooth Device Address (BDA) loaded into its
QuickLink module when manufactured. In order to exchange
data, two Bluetooth enabled devices must establish a connection.
Bluetooth software is always running in the background,
ready to respond to connection requests. One device (known
as the master or the client) must request a connection with another. The second device (the slave or the server) then accepts
or rejects the connection. A Bluetooth enabled QL Plus printer will normally act as a slave creating a miniature network
with the terminal sometimes referred to as a “piconet”.
For the most part, communications using the Bluetooth protocol are initiated and processed without any operator intervention.
QL 220 Plus and 420 Plus printers can be equipped with
both a Bluetooth and an 802.11b radio, allowing communications with both Bluetooth enabled devices and a Wireless
Local Area Network (WLAN) (see WLAN discussion following).
continued
33
QL Plus Series User Guide
WLAN Overview
QL Plus printers can be equipped with radios using the industry standard 802.11 protocols. They will have the FCC ID
number on the serial number label on the back of the unit.
• QL Plus series Wireless Network Printers with the Zebra
802.11g WLAN radio module can be identified by the text
“Wireless Network Printer” and FCC ID: I28MD-ZLAN11G
on the serial number label on the back of the printer.
• QL 220 and QL 420 Plus printers can be configured with
both an 802.11b WLAN radio and a Bluetooth radio running in the same unit. At present only one dual radio configuration is offered, with Bluetooth radio FCC ID “I28MDBTCT2Y4” and 802.11b Compact flash radio  FCC ID number “I28MD-RW4137”. The FCC ID numbers and other
regulatory information for both radios are located on the
serial number label on the back of the printer.
These printers allow wireless communication as a node
within a local area network, (LAN) and its wireless capabilities
allow communications from any point within the LAN’s perimeter. Printers equipped with the dual Bluetooth and 802.11b
WLAN radio configuration can be linked to both a WLAN and a
Bluetooth network. Methods of establishing communications
to the printer will vary with each LAN application.
Methods of establishing communications to QL series printers will vary with each LAN application. General information on establishing WLAN communications can be found in
either the ”CPCL Programmers Manual” or the “Quick Start
Guide for Mobile Wireless Printers” both available on-line.
More information and LAN configuration utilities are included
in Zebra’s Label Vista™ program (version 2.8 and later). Label
Vista may be downloaded from the Zebra Web site.
Setting Up the Software
QL Plus printers use Zebra’s CPCL Programming language
which was designed for mobile printing applications. CPCL is
fully described in the ”CPCL Programmers Manual”, available
on-line at www.zebra.com/manuals.
You can also use Label Vista™, Zebra’s Windows® based label creation program which uses a graphical interface to create and edit labels in the CPCL language.
34
QL Plus Series User Guide
Refer to Appendix F for tips on downloading the Label Vista
application from Zebra’s Web site.
QL series printers with an optional memory upgrade can
support an interpreter for ZPL II®, or EPL programming languages. QL Plus series printers also have interpreters for
ZPL II® or EPL programming languages included as a standard
part of their operating system.
If you plan to use ZPL II or EPL, refer to the appropriate
Programming Guides which are also available on-line from
Zebra’s Web site at www.zebra.com/manuals. If you choose to
use a third party label preparation system, follow the installation instructions included in the package.
35
QL Plus Series User Guide
Radio Regulatory Information
Zebra Bluetooth Radio QL+ZBR3
Caution • Exposure to Radio Frequency Radiation. The radiated output
power of this internal Bluetooth radio is far below the FCC radio
frequency exposure limits. The internal Bluetooth radio operates
within guidelines found in radio frequency safety standards and
recommendations. Do not use the printer in an unauthorized manner.
Note • The following section only applies when the  QL+ZBR3
(FCC ID: I28MD‑BTC2TY4) Bluetooth Radio  is installed in a QL Plus
series printer.  Unless specified elsewhere in this manual, the antenna
used for this transmitter must not be co-located or must not operate in
conjunction with any other antenna.
European Regulatory Information for this Radio
This device is intended for use in all EU and EFTA member states.
Europe – EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive
1999/5/EC. The following test methods have been applied in order to prove
presumption of compliance with the R&TTE Directive 1999/5/EC:
• EN55022:1998
European Immunity Standard
• EN 60950: 2000
Safety of Information Technology Equipment
• EN 300 328-2 V1.4.1 (2003-04)
Technical requirements for spread-spectrum radio equipment
• EN 301 489-1/-17 V1.5.1/1.2.1 (2003-12) -17 v1.2.1 (2002-08)
EMC requirements for spread-spectrum radio equipment.
This device is a 2.4 GHz wireless LAN transceiver, intended for indoor home and
office use in all EU and EFTA member states.
Important Notice:
This device is a portable RF printer
intended for commercial and industrial
use in all EU and EFTA member states.
36
QL Plus Series User Guide
Zebra Bluetooth Radio 2.0 QL+ZBR4
Caution • Exposure to Radio Frequency Radiation. The radiated output
power of this internal Bluetooth radio is far below the FCC radio
frequency exposure limits. The internal Bluetooth radio operates
within guidelines found in radio frequency safety standards and
recommendations. Do not use the printer in an unauthorized manner.
Note • The following section only applies when the  QL+ZBR4
(FCC ID: TBD) Bluetooth Radio 2.0  is installed in a QL Plus series
printer.  Unless specified elsewhere in this manual, the antenna used
for this transmitter must not be co-located or must not operate in
conjunction with any other antenna.
European Regulatory Information for this Radio
This device is intended for use in all EU and EFTA member states.
Europe – EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive
1999/5/EC. The following test methods have been applied in order to prove
presumption of compliance with the R&TTE Directive 1999/5/EC:
• EN55022:1998
European Immunity Standard
• EN 60950: 2000
Safety of Information Technology Equipment
• EN 300 328-2 V1.4.1 (2003-04)
Technical requirements for spread-spectrum radio equipment
• EN 301 489-1/-17 V1.5.1/1.2.1 (2003-12) -17 v1.2.1 (2002-08)
EMC requirements for spread-spectrum radio equipment.
This device is a 2.4 GHz wireless LAN transceiver, intended for indoor home and
office use in all EU and EFTA member states.
Important Notice:
This device is a portable RF printer
intended for commercial and industrial
use in all EU and EFTA member states.
37
QL Plus Series User Guide
WLAN Module Using 802.11b CF Radio (North America)
The following section only applies when the CF (Compact Flash) WLAN module
(With FCC ID: I28MD-RW4137) is installed in a QL Plus series printer (note that only one of the radio options can be installed in the printer at one time). Other than conditions specified elsewhere in this manual,
only one of the radio options can be installed in the printer at one time and the antenna used for these
transmitters must not be co-located or must not operate in conjunction with any other antenna.
QL model printers have the FCC ID number label on the front of the module, and QL Plus models have the
FCC ID number on a label on the back of the unit.
Caution • Use of a QL Plus series printer with the radio module
marked with FCC ID: I28MD-RW4137 meets the FCC requirements for
radio frequency (RF) radiation exposure in the standard body worn
configuration with no minimum separation. In this configuration,
which applies whether the belt clip or shoulder strap is used, the face
of the printer from which paper is transported is facing away from the
user’s body. The standard configuration must always be used when
the printer is body worn.
The QL 220 Plus, QL 320 Plus and QL 420 Plus printers with
this radio option have been SAR tested. The maximum SAR
value measured for each model is listed below:
Model
SAR value W/Kg (1g average))
QL220 Plus
0.0618
QL 320 Plus
0.0500
QL 420 Plus
0.0432
38
QL Plus Series User Guide
WLAN Module Using 802.11b CF Radio
(Asia & EU Countries)
The following section only applies when the CF (Compact Flash) WLAN module (With FCC ID: H9PLA4137)
is installed in a QL Plus series printer. Other than conditions specified elsewhere in this manual, only one of
the radio options can be installed in the printer at one time and the antenna used for these transmitters must
not be co-located or must not operate in conjunction with any other antenna.
QL Plus models have the FCC ID number on a label on the back of the unit.
Caution • Use of a QL Plus series printer with the radio module
marked with FCC ID:H9PLA4137 meets the FCC requirements for
radio frequency (RF) radiation exposure in the standard body worn
configuration with no minimum separation. In this configuration,
which applies whether the belt clip or shoulder strap is used, the face
of the printer from which paper is transported is facing away from the
user’s body. The standard configuration must always be used when
the printer is body worn.
European Regulatory Information for this Radio
AT
BE
CY
CZ
DK
EE
FI
FR
DE
GR
HU
IE
IT
LV
LT
LU
MT
NL
PL
PT
SK
SI
ES
SE
GB
Note: -Member states in the EU with restrictive use for this device are crossed
out!
This device is also authorized for use in all EFTA member states (CH, IS, LI, NO)
0168
Important Notice:
This device is a portable RF printer intended
for commercial and industrial use in all EU and
EFTA member states except in France where
restrictive use applies.
39
QL Plus Series User Guide
Europe – EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive
1999/5/EC. The following test methods have been applied in order to prove
presumption of compliance with the R&TTE Directive 1999/5/EC:
• EN55022:1998
European Immunity Standard
• EN 60950: 2000
Safety of Information Technology Equipment
• EN 300 328-2 V1.6.1 (2004-11)
Technical requirements for spread-spectrum radio equipment
• EN 301 489-1/-17 V1.5.1/1.2.1 (2003-12) -17 v1.2.1 (2002-08)
EMC requirements for spread-spectrum radio equipment.
This device is a 2.4 GHz wireless LAN transceiver, intended for indoor home and
office use in all EU and EFTA member states, except in France where restrictive
use applies.
The use of this frequency band in France is subject to restrictions. You may only
use channels 10 and 11 (2457 and 2462 MHz) on French territory, except in those
French departments as listed in the table below where channels 1-13 (2412-2472
MHz) may be used. For more information see http://www.anfr.fr/ and/or http://
www.art-telecom.fr
01
Ain
36
Indre
69
Rhone
02
Aisne
37
Indre et Loire
70
Haute Saone
03
Allier
39
Jura
71
Saone et Loire
Sarthe
05
Hautes Alpes
41
Loir et Cher
72
08
Ardennes
42
Loire
75
Paris
09
Ariege
45
Loiret
77
Seine et Marne
10
Aube
50
Manche
78
Yvelines
11
Aude
54
Meurthe et Moselle
79
Deux Sievres
12
Aveyron
55
Meuse
82
Tarn et Garonne
16
Charente
57
Moselle
84
Vaucluse
19
Correze
58
Nievre
86
Vienne
2A
Corse Sud
59
Nord
88
Vosges
2B
Haute Corse
60
Oise
89
Yonne
21
Cote d’Or
61
Orne
90
Territoire de Belfort
24
Dordogne
63
Puy de Dome
91
Essonne
25
Doubs
64
Pyrenees Atlantique
92
Hauts de Seine
26
Drome
65
Hautes Pyrenees
93
Seine St Denis
27
Eure
66
Pyrenees Orientales
94
Val de Marne
32
Gers
67
Bas Rhin
35
Ille et Vilaine
68
Haute Rhin
40
QL Plus Series User Guide
Zebra 802.11b WLAN Radio Module
The following section only applies when the Zebra 802.11b WLAN radio module
(With FCC ID: I28MD-ZLAN11B) is installed in a QL Plus series printer (note that only one of the radio options can be installed in the printer at one time). Other than conditions specified elsewhere in this manual,
only one of the radio options can be installed in the printer at one time and the antenna used for these
transmitters must not be co-located or must not operate in conjunction with any other antenna.
QL Plus models have the FCC ID number on a label on the back of the unit.
Caution • The radiated output power of this internal 802.11b radio
is far below the FCC radio frequency exposure limits. Nevertheless,
this radio must be used in such a manner that the antenna is 2.5 cm.
or further from the human body. The radio and antenna are mounted
internally in this printer such that when the printer is worn with the
back of the printer against the body and the front of the printer (where
paper exits) away from the body, then the 2.5 cm distance between
the antenna and the users body will be met. Do not use the printer in
an unauthorized manner.
European Regulatory Information for this Radio
AT
BE
CY
CZ
DK
EE
FI
FR
DE
GR
HU
IE
IT
LV
LT
LU
MT
NL
PL
PT
SK
SI
ES
SE
GB
Note: -Member states in the EU with restrictive use for this device are crossed
out!
This device is also authorized for use in all EFTA member states (CH, IS, LI, NO)
0336
Important Notice:
This device is a portable RF printer intended
for commercial and industrial use in all EU
and EFTA member states except in France
where restrictive use applies.
41
QL Plus Series User Guide
Europe – EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive
1999/5/EC. The following test methods have been applied in order to prove
presumption of compliance with the R&TTE Directive 1999/5/EC:
• EN55022:1998
European Immunity Standard
• EN 60950: 2000
Safety of Information Technology Equipment
• EN 300 328-2 V1.6.1 (2004-11)
Technical requirements for spread-spectrum radio equipment
• EN 301 489-1/-17 V1.5.1/1.2.1 (2003-12) -17 v1.2.1 (2002-08)
EMC requirements for spread-spectrum radio equipment.
This device is a 2.4 GHz wireless LAN transceiver, intended for indoor home and
office use in all EU and EFTA member states, except in France where restrictive
use applies.
The use of this frequency band in France is subject to restrictions. You may only
use channels 10 and 11 (2457 and 2462 MHz) on French territory, except in those
French departments as listed in the table below where channels 1-13 (2412-2472
MHz) may be used. For more information see http://www.anfr.fr/ and/or http://
www.art-telecom.fr
01
Ain
36
Indre
69
Rhone
02
Aisne
37
Indre et Loire
70
Haute Saone
03
Allier
39
Jura
71
Saone et Loire
05
Hautes Alpes
41
Loir et Cher
72
Sarthe
08
Ardennes
42
Loire
75
Paris
09
Ariege
45
Loiret
77
Seine et Marne
10
Aube
50
Manche
78
Yvelines
11
Aude
54
Meurthe et Moselle
79
Deux Sievres
12
Aveyron
55
Meuse
82
Tarn et Garonne
16
Charente
57
Moselle
84
Vaucluse
19
Correze
58
Nievre
86
Vienne
2A
Corse Sud
59
Nord
88
Vosges
2B
Haute Corse
60
Oise
89
Yonne
21
Cote d’Or
61
Orne
90
Territoire de Belfort
24
Dordogne
63
Puy de Dome
91
Essonne
25
Doubs
64
Pyrenees Atlantique
92
Hauts de Seine
26
Drome
65
Hautes Pyrenees
93
Seine St Denis
27
Eure
66
Pyrenees Orientales
94
Val de Marne
32
Gers
67
Bas Rhin
35
Ille et Vilaine
68
Haute Rhin
42
QL Plus Series User Guide
WLAN Module Using 802.11g Radio
The following section only applies when the 802.11g WLAN module (With FCC ID: I28MD-ZLAN11G) is
installed in a QL Plus series printer (note that only one of the radio options can be installed in the printer at
one time). Other than conditions specified elsewhere in this manual, only one of the radio options can be
installed in the printer at one time and the antenna used for these transmitters must not be co-located or
must not operate in conjunction with any other antenna.
QL Plus models have the FCC ID number on a label on the back of the unit.
Caution • Use of a QL Plus series printer with the radio module
marked with FCC ID: I28MD-ZLAN11G meets the FCC requirements for
radio frequency (RF) radiation exposure in the standard body worn
configuration with no minimum separation. In this configuration,
which applies whether the belt clip or shoulder strap is used, the face
of the printer from which paper is transported is facing away from the
user’s body. The standard configuration must always be used when
the printer is body worn.
The QL 220 Plus, QL 320 Plus, and QL 420 Plus printers with
this radio option have been SAR tested. The maximum SAR
value measured for each model is listed below:
Model
SAR value W/Kg (1g average))
QL220 Plus
0.005
QL 320 Plus
0.002
QL 420 Plus
0.004
European Regulatory Information for this Radio
AT
BE
CY
CZ
DK
EE
FI
FR
DE
GR
HU
IE
IT
LV
LT
LU
MT
NL
PL
PT
SK
SI
ES
SE
GB
Note: -Member states in the EU with restrictive use for this device are crossed
out!
This device is also authorized for use in all EFTA member states (CH, IS, LI, NO)
Important Notice:
This device is a portable RF printer intended
for commercial and industrial use in all EU and
EFTA member states except in France where
restrictive use applies.
43
QL Plus Series User Guide
Europe – EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive
1999/5/EC. The following test methods have been applied in order to prove
presumption of compliance with the R&TTE Directive 1999/5/EC:
• EN55022:1998
European Immunity Standard
• EN 60950: 2000
Safety of Information Technology Equipment
• EN 300 328-2 V1.2.1 (2001-12)
Technical requirements for spread-spectrum radio equipment
• EN 301 489-17 V1.2.1 (2002-08)
EMC requirements for spread-spectrum radio equipment.
This device is a 2.4 GHz wireless LAN transceiver, intended for indoor home and
office use in all EU and EFTA member states, except in France where restrictive
use applies.
The use of this frequency band in France is subject to restrictions. You may only
use channels 10 and 11 (2457 and 2462 MHz) on French territory, except in those
French departments as listed in the table below where channels 1-13 (2412-2472
MHz) may be used. For more information see http://www.anfr.fr/ and/or http://
www.art-telecom.fr
01
Ain
36
Indre
69
Rhone
02
Aisne
37
Indre et Loire
70
Haute Saone
03
Allier
39
Jura
71
Saone et Loire
05
Hautes Alpes
41
Loir et Cher
72
Sarthe
08
Ardennes
42
Loire
75
Paris
09
Ariege
45
Loiret
77
Seine et Marne
10
Aube
50
Manche
78
Yvelines
11
Aude
54
Meurthe et Moselle
79
Deux Sievres
12
Aveyron
55
Meuse
82
Tarn et Garonne
16
Charente
57
Moselle
84
Vaucluse
19
Correze
58
Nievre
86
Vienne
Vosges
2A
Corse Sud
59
Nord
88
2B
Haute Corse
60
Oise
89
Yonne
21
Cote d’Or
61
Orne
90
Territoire de Belfort
24
Dordogne
63
Puy de Dome
91
Essonne
25
Doubs
64
Pyrenees Atlantique
92
Hauts de Seine
26
Drome
65
Hautes Pyrenees
93
Seine St Denis
94
Val de Marne
27
Eure
66
Pyrenees Orientales
32
Gers
67
Bas Rhin
35
Ille et Vilaine
68
Haute Rhin
44
QL Plus Series User Guide
Compact Flash (802.11b) and Bluetooth Co-located Radio
Modules
The following section only applies when the CF (Compact Flash) WLAN module ( FCC ID: H9PLA4137) and
Bluetooth module (FCC ID: I28MD-BTC2TY4) are installed in a QL 220 Plus or QL 420 Plus printer. This colocated radio configuration has demonstrated compliance to FCC regulations. The FCC ID numbers are on
the serial number label on the back of the printer and can be read with the module installed.
Caution • Use of a QL 220 Plus or QL 420 Plus printer with
the radio module marked with both “FCC ID: H9PLA4137” and
“I28MD-BTC2TY4” meets the FCC requirements for radio frequency
(RF) radiation exposure in the standard body worn configuration with
no minimum separation. In this configuration, which applies whether
the belt clip or shoulder strap is used, the face of the printer from
which paper is transported is facing away from the user’s body. The
standard configuration must always be used when the printer is body
worn.  QL 220 Plus and QL 420 Plus printers with this radio option
have been SAR tested. The maximum measured SAR values are listed
below.
Model
SAR value W/Kg (1g average))
QL220 Plus
0.01
QL 420 Plus
0.39
European Regulatory Information for Co-located Radios
AT
BE
CY
CZ
DK
EE
FI
FR
DE
GR
HU
IE
IT
LV
LT
LU
MT
NL
PL
PT
SK
SI
ES
SE
GB
Note: -Member states in the EU with restrictive use for this device are crossed
out!
This device is also authorized for use in all EFTA member states (CH, IS, LI, NO)
Important Notice:
This device is a portable RF printer intended
for commercial and industrial use in all EU and
EFTA member states except in France where
restrictive use applies.
45
QL Plus Series User Guide
Europe – EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive
1999/5/EC. The following test methods have been applied in order to prove
presumption of compliance with the R&TTE Directive 1999/5/EC:
• EN55022:1998
European Immunity Standard
• EN 60950: 2000
Safety of Information Technology Equipment
• EN 300 328-2 V1.2.1 (2001-12)
Technical requirements for spread-spectrum radio equipment
• EN 301 489-17 V1.2.1 (2002-08)
EMC requirements for spread-spectrum radio equipment.
This device is a 2.4 GHz wireless LAN transceiver, intended for indoor home and
office use in all EU and EFTA member states, except in France where restrictive
use applies.
The use of this frequency band in France is subject to restrictions. You may only
use channels 10 and 11 (2457 and 2462 MHz) on French territory, except in those
French departments as listed in the table below where channels 1-13 (24122472 MHz) may be used. For more information see http://www.anfr.fr/ and/or
http://www.art-telecom.fr
01
Ain
36
Indre
69
Rhone
02
Aisne
37
Indre et Loire
70
Haute Saone
03
Allier
39
Jura
71
Saone et Loire
05
Hautes Alpes
41
Loir et Cher
72
Sarthe
08
Ardennes
42
Loire
75
Paris
09
Ariege
45
Loiret
77
Seine et Marne
10
Aube
50
Manche
78
Yvelines
Deux Sievres
11
Aude
54
Meurthe et Moselle
79
12
Aveyron
55
Meuse
82
Tarn et Garonne
16
Charente
57
Moselle
84
Vaucluse
19
Correze
58
Nievre
86
Vienne
2A
Corse Sud
59
Nord
88
Vosges
2B
Haute Corse
60
Oise
89
Yonne
21
Cote d’Or
61
Orne
90
Territoire de
Belfort
24
Dordogne
63
Puy de Dome
91
Essonne
Hauts de Seine
25
Doubs
64
Pyrenees Atlantique
92
26
Drome
65
Hautes Pyrenees
93
Seine St Denis
27
Eure
66
Pyrenees Orientales
94
Val de Marne
32
Gers
67
Bas Rhin
35
Ille et Vilaine
68
Haute Rhin
46
QL Plus Series User Guide
Using the Accessories
Belt Clip
Refer to Figure 17. All QL Plus printers are have a belt clip installed as a standard feature. To use: hook the clip over your
belt, and ensure that the clip is securely attached to the belt.
The belt clip will pivot to allow you to move freely while wearing the printer.
The retainer for the Belt Clip has a strain relief feature which
can be used with the communications cable. Refer to the section on Connecting the Printer.
Figure 17: Using the Belt Clip
Clip printer to
belt
Printer can
pivot freely
47
QL Plus Series User Guide
Kickstand
Refer to Figure 18 . The Kickstand option allows users to use
the printer on a desktop. To use the optional Kickstand: Flip
the Kickstand on the back of the printer open until you feel a
slight detent. The printer will now sit at approximately a 30º to
45° angle on a desktop depending on the printer model.
The retainer for the Kickstand has strain relief features which
can be used with the communications cable. Refer to the section on Connecting the Printer.
Caution • Do not use the printer while charging a battery with the
LI72 charger.
Figure 18: Using the Kickstand
48
QL Plus Series User Guide
continued
Desk Stand
Refer to Figure 19. To
use the Desk Stand: Slide
the printer onto the Desk
Stand. The printer’s belt
clip will hook onto the Desk
Stand as shown and retain
it in place. Ensure that the
clip is securely attached to
the Stand and the media
compartment of the printer is seated securely in the
Stand.
Holes are provided to permanently attach the Desk
Stand to the work surface.
Charger and data I/O cables
may be plugged into the
printer in the usual manner.
Figure 19: Using the Optional
Desk Stand
Hook
Belt Clip
over the
Stand
Desk
Stand
Caution • Do not use the printer while charging a battery with the
LI72 charger.
49
QL Plus Series User Guide
Adjustable Shoulder Strap
Refer to Figure 20 if your printer is equipped for the shoulder strap option. Snap each end of the shoulder strap into the
“D” rings in the top of the printer. Hold the buckle and pull the
strap as shown below until you achieve the desired length.
Figure 20: Using the Optional Shoulder Strap
Pull Strap
here to
lengthen
Hold Buckle
Pull Strap here
to shorten
Snap into
“D” rings on
printer
50
QL Plus Series User Guide
continued
Carrying Strap
Refer to Figures 21 and 21a. There are two varieties of carrying strap. One of them clips onto the printer’s “D” rings as
does the shoulder strap, and the other is secured to the printer
permanently with loops in the strap secured by sleeves captured between the printer’s upper and lower covers.
Either strap provides the user with a convenient and secure
method of carrying the printer.
Figure 21: Detachable Carrying Strap
Snap into
“D” rings
on printer
Figure 21a: Permanent Carrying Strap
51
QL Plus Series User Guide
Preventive Maintenance
Extending Battery Life
• Never expose the battery to direct sunlight or temperatures over 104° F (40° C).
• Do not charge the battery when the temperature exceeds  
113° F (45° C).
• Always use a Zebra charger designed specifically for
Lithium-Ion batteries. Use of any other kind of charger
may damage the battery.
• Use the correct media for your printing requirements. An
authorized Zebra re-seller can help you determine the optimum media for your application.
• If you print the same text or graphic on every label, consider using a pre-printed label.
• Choose the correct print darkness, and print speed for
your media.
• Use software handshaking (XON/XOFF) whenever possible.
• Select Tear-Off mode whenever possible (Peel-Off mode
uses more power).
• If your printer has the optional LCD display, use the display backlight only when necessary. Turn it off whenever
it is not needed.
• Remove the battery if the printer won’t be used for a
day or more and you’re not performing a maintenance
charge.
• Consider purchasing an extra battery.
• Remember that any rechargeable battery will lose its
ability to maintain a charge over time. It can only be recharged a finite number of times before it must be replaced. Always dispose of batteries properly. Refer to
Appendix E for more information on battery disposal.
Caution • Do not print while the LI72 Wall Charger is plugged into the
unit.  Unreliable battery charging can result.
52
QL Plus Series User Guide
General Cleaning Instructions
Caution • Avoid possible personal injury or damage to the printer: never
insert any pointed or sharp objects into the printer.
Always turn the printer off before performing any cleaning
procedures.
Use care when working near the tear bar.  The edges are very sharp.
Caution • The printhead can be very hot after prolonged printing.  
Allow it to cool off before attempting any cleaning procedures.
Only use the cleaning pen supplied with the printer or a cotton swab
saturated with alcohol for cleaning the printhead.
Caution • Use only cleaning agents specified in the following tables.
Zebra Technologies Corporation will not be responsible for damage
caused by any other cleaning materials used on this printer.
53
QL Plus Series User Guide
QL 220 Plus Cleaning
Area
Method
Printhead (Figure 22)
Use the supplied cleaning pen or
70% isopropyl alcohol on a cotton
swab to clean the print elements
from end to end (the print elements
are located in the thin gray line on
the printhead).
Platen Roller (Figure 22)
Rotate the platen roller and clean it
thoroughly with the cleaning pen or
70% isopropyl alcohol and a cotton
swab.
Platen Roller
(Figure 22a)
Units with linerless platens: Rotate
platen & clean bearing points only.
Avoid use of alcohol on the surface
of linerless platens
After every five rolls of
media (or more often, if
needed),
Linerless media requires
more frequent cleaning
As needed
Peel bar (Figure 22)
Scraper, Linerless units
only (Figure 22))
Interval
Clean thoroughly with the cleaning
pen or 70% isopropyl alcohol and a
cotton swab.
After every five rolls of
media (or more often, if
needed)
Tear bar (Figure 22)
Exterior
Water-dampened cloth
Interior (Figure 22)
Brush/air blow.  Ensure the Bar
Sensor, Gap Sensor and Label
Present Sensor windows are free
of dust.
Interior (Figure 22a)
Units with linerless platens: Clean
inside surfaces of edge guides &
media rollers with the supplied
cleaning pen or 70% isopropyl
alcohol on a cotton swab.
54
QL Plus Series User Guide
As needed
After every five rolls of
media (or more often, if
needed)
Label
Presence
Sensor
Peeler
Rollers
Tear Bar
Printhead
Elements
Peeler Bar
Gap
Sensor
Bar Sensor
Platen surface
Figure 22: Cleaning the QL 220 Plus
Bearing Points
Linerless Platens only
Support
Disks, Inner
surfaces on
both sides.
Scraper
Linerless units only
Linerless units only.
Platen surface
Avoid using alcohol on
linerless platen surface
Bearing Points
Linerless Platens only
Figure 22a: Cleaning the Linerless QL 220 Plus
55
QL Plus Series User Guide
QL 320 Plus Cleaning
Area
Printhead (Figure 23)
Platen Roller (Figure 23)
Method
Use the supplied cleaning pen or
70% isopropyl alcohol on a cotton
swab to clean the print elements
from end to end (the print elements
are located in the thin gray line on
the printhead).
Rotate the platen roller and clean it
thoroughly with the cleaning pen or
70% isopropyl alcohol and a cotton
swab.
After every five rolls of
media (or more often, if
needed),
Linerless media requires
more frequent cleaning
Units with linerless platens: Rotate
platen & clean bearing points only.
Avoid use of alcohol on the surface
of linerless platens
Peel bar (Figure 23)
Scraper, Linerless units
only (Figure 23))
Interval
As needed
Clean thoroughly with the cleaning
pen or 70% isopropyl alcohol and a
cotton swab.
After every five rolls of
media (or more often, if
needed)
Tear bar (Figure 23)
Exterior
Water-dampened cloth
Brush/air blow.  Ensure the Bar
Sensor, Gap Sensor and Label
Present Sensor windows are free
of dust.
Interior (Figure 23)
Units with linerless platens: Clean
inside surfaces of edge guides &
media rollers with the supplied
cleaning pen or 70% isopropyl
alcohol on a cotton swab.
56
QL Plus Series User Guide
As needed
After every five rolls of
media (or more often, if
needed)
Peeler Bar
Rollers
Label
Presence
Sensor
Located under “EZ-Peel”
Peeler
Tear Bar
Printhead
Elements
Bearing Points
Linerless Platens only
Gap
Sensor
Peeler Bar or
Scraper
Scraper used on units
with linerless platens
only.
Bar Sensor
Platen surface
Avoid using alcohol on
linerless platen surface
Figure 23: Cleaning the QL 320 Plus
57
QL Plus Series User Guide
Media Disks,
Inner surfaces on
both sides.
Units with linerless platens
only.
QL 420 Plus Cleaning
Area
Printhead (Figure 24)
Platen Roller (Figure 24)
Method
Use the supplied cleaning pen or
70% isopropyl alcohol on a cotton
swab to clean the print elements
from end to end (the print elements
are located in the thin gray line on
the printhead).
Rotate the platen roller and clean it
thoroughly with the cleaning pen or
70% isopropyl alcohol and a cotton
swab.
After every five rolls of
media (or more often, if
needed),
Linerless media requires
more frequent cleaning
Units with linerless platens: Rotate
platen & clean bearing points only.
Avoid use of alcohol on the surface
of linerless platens
Peel bar (Figure 24)
Scraper, Linerless units
only (Figure 24))
Interval
As needed
Clean thoroughly with the cleaning
pen or 70% isopropyl alcohol and a
cotton swab.
After every five rolls of
media (or more often, if
needed)
Tear bar (Figure 24)
Exterior
Water-dampened cloth
Brush/air blow.  Ensure the Bar
Sensor, Gap Sensor and Label
Present Sensor windows are free
of dust.
Interior (Figure 24)
Media Rollers
(Figure 24)
As needed
Units with linerless platens: Clean
inside surfaces of edge guides &
media rollers with the supplied
cleaning pen or 70% isopropyl
alcohol on a cotton swab.
Clean thoroughly with the cleaning
pen or 70% isopropyl alcohol and a
cotton swab.
Units with linerless platens: Rotate
media rollers & clean bearing points
only. Avoid use of alcohol on the
surface of the media rollers!
58
QL Plus Series User Guide
After every five rolls of
media (or more often, if
needed)
Label
Presence
Sensor
Peeler Bar Rollers
Tear Bar
Printhead
Elements
Bearing Points
Linerless Platens only
Gap
Sensor
Peeler Bar or
Scraper
Edge Guides,
Inner surfaces
on both sides.
Scraper used on units with
linerless platens only.
Media
Roller
Units with linerless
platens only.
Bar Sensor
Media
Roller
Avoid using
alcohol on
linerless media
roller surfaces
Platen surface
Avoid using alcohol on
linerless platen surface
Figure 24: Cleaning the QL 420 Plus
59
QL Plus Series User Guide
Bearing Points
Linerless Platens only
Troubleshooting
Figure 25 QL Plus Control Panels
Green LED
Yellow LED
Keypad Control Panel
Status icons
LCD Control Panel
Keypad Control Panel
If the printer is not functioning properly, refer to the chart
below to find the state of the two LEDs on the Keypad Control
Panel. Then refer to the Troubleshooting topic referenced in
the chart to resolve the problem.
Green LED
Yellow LED
Steady
Off
Indication
Normal Operation, and/or
RF Link established
Ref. to
Topic
n/a
Off
Off
Power Off
Fast Blink
Off
No RF Link
6, 11
Slow Blink
Off
Low Battery
Steady
Steady
Steady
Fast Blink
Steady
Fast Blink ,
Beeper Sounds
3, 6, 7
Out of media, or Media
Cover not closed
9,
11
Normal RF activity
No application
60
QL Plus Series User Guide
LCD Control Panel Indicators
The top of the display shows several icons which indicate
the status of various printer functions. Check the indicator status, then refer to the Troubleshooting topic referenced in the
chart to resolve the problem.
Icon
Status
Indication
On
Bluetooth Link established
Off
No Bluetooth Link
On
Bluetooth link established
Off
No Bluetooth link
Ref. to
Topic #
n/a
n/a
Flashing
Transmitting/Receiving data
n/a
On
802.11b/g RF Link established
n/a
Off
No 802.11b/g RF Link
Flashing
Low Battery
Flashing
Head latch not closed
Flashing
Indicates Printing activity
Steady
data processing in process
Flashing
Out of Media
Blank
Screen
n/a
3, 6, 7
9, 11
n/a
9,11
No application
QL Plus printers may have one of two LCD types.  LCDs using the
Bluetooth icon (highlighted  by a gray background in the table above)
will gradually replace LCDs with the “light bulb” icon indicating
Bluetooth activity.  Printers with either type of display will function
identically.
The “right facing” arrow icon will be activated in both LCD versions on
printers with the latest firmware updates.
continued
61
QL Plus Series User Guide
Troubleshooting Topics
1. No power
• Check that battery is installed properly.
• Recharge or replace battery as necessary.
Always dispose of batteries properly.  Refer to Appendix E for more
information on proper battery disposal.
2. Media does not feed:
• Be sure print head is  closed and latched.
• Check spindle holding media for any binding.
• If unit is equipped with label presence sensor:
Ensure most recently printed label is removed. 		
Also ensure label sensor is not blocked.
3. Poor or faded print or
flashing:
• Clean print head.
• Check battery and recharge or replace as necessary.
Always dispose of batteries properly. Refer to Appendix D
for more information on proper battery disposal.
• Check quality of media.
4. Partial or missing print:
• Check media alignment
• Clean print head.
• Ensure printhead is properly closed and latched.
5. Garbled print:
• Check baud rate.
6. No print:
• Check baud rate.
• Replace battery.
• Check cable to terminal.
• Establish RF Link (Wireless units only) and/or restore LAN
associativity (Printers with WLAN radios only).
• Invalid label format or command structure. Place printer in
Communications Diagnostic (Hex Dump) Mode to diagnose
problem.
7. Reduced battery charge life
• Check battery date code — if battery is one to two years
old, short charge life may be due to normal aging.
• Recondition battery.
• Replace battery.
62
QL Plus Series User Guide
8. Yellow error light or
flashing:
• No application or application corrupted: reload program.
• If using wireless communications: flashing indicator is
normal while data is being transmitted or received.
9. Yellow error light always on,
or
flashing:
• Check that media is loaded and that the print head is closed
and securely latched.
10. Skips labels:
• Check media for top of form sense mark or label gap.
• Check that the maximum print field has not been exceeded
on label.
• Ensure bar or gap sensor is not blocked or
malfunctioning
11. Communication error:
• Check media is loaded, head is closed and error
light is off.
• Check baud rate.
• Replace cable to terminal.
12. Label jam:
• Open head release latch and media cover.
• Generously apply alcohol  to printer in area of
jammed label.
13. Blank LCD screen (only for units with LCD control
panel)
• No application loaded or application corrupted: reload
program.
63
QL Plus Series User Guide
Troubleshooting Tests
Printing a Configuration Label
To print out a listing of the printer’s current configuration follow these steps:
1. Turn the printer off. Load the media compartment with
journal media (media with no black bars printed on the
back).
2. Press and hold the Feed Button.
3. Press and release the Power button and keep the Feed
button pressed. When printing starts, release the Feed
button.
Refer to Figure 26 for sample configuration printouts.
Communications Diagnostics
If there is a problem transferring data between the computer
and the printer, try putting the printer in the Communications
Diagnostics Mode (also referred to as the “DUMP” mode). The
printer will print the ASCII characters and their text representation (or the period ‘.’, if not a printable character) for any data
received from the host computer.
To enter Communications Diagnostics Mode:
1. Print a configuration label as described above.
2. At the end of 2nd diagnostics report, the printer will print:
“Press FEED key to enter DUMP mode”.
3. Press the FEED key. The printer will print: “Entering
DUMP mode”.
Note • If the FEED key is not pressed within 3 seconds, the printer
will print “DUMP mode not entered” and will resume normal
operation.
4. At this point, the printer is in DUMP mode and will print
the ASCII hex codes of any data sent to it, and their text
representation (or “.” if not a printable character).
Additionally, a file with a “.dmp” extension containing the
ASCII information will be created and stored in the printer’s
memory. It can be viewed, “cloned” or deleted using the Label
Vista application. (Refer the Label Vista documentation for
more information.)
64
QL Plus Series User Guide
To terminate the Communications Diagnostics Mode and return the printer to normal operations:
1. Turn the printer OFF.
2. Wait 5 seconds.
3. Turn the printer ON.
Contacting Technical Support
If the printer fails to print the configuration label, or you encounter problems not covered in the Troubleshooting Guide,
contact Zebra Technical Support. Technical Support addresses and phone numbers for your area can be found in
Appendix D of this manual.  You will need to supply the following information:
• Model number and type (e.g. QL 420 Plus)
• Unit serial number (Found on the large label on the back
of the printer, also found in the configuration label printout. Refer to Figure 26)
• Product Configuration Code (PCC) (15 digit number found
on the label on the back of the unit)
65
QL Plus Series User Guide
Print Head Test
Identifies
Printer as a QL
Plus series
End of First
Report
Unit Serial
Number
Application
Number
Report appears
only on units
with wireless
options installed.
Units with no
wireless options will print
an empty line
and resume
This unit has
a 802.11b
radio option
installed. This
section details
the radio’s network settings
Figure 26: QL Plus Configuration Label Example
66
QL Plus Series User Guide
Peripherals
installed:
In this example the
LCD display
option is
installed.
Memory
Installed
Maximum
Label Size
Resident
Human
Readable
fonts
installed
Figure 26a: QL Plus Configuration Label Example (continued)
67
QL Plus Series User Guide
continued
Files
Loaded
in Printer
Memory
(will include
Pre-scaled
or Scalable
Fonts)
EPL and ZPL
emulation
is standard
on QL Plus
series
Figure 26b: QL Plus Configuration Label Example (continued)
68
QL Plus Series User Guide
Specifications
Note.- Printer specifications are subject to change without notice.
Printing Specifications
Pa
Parameter
QL 220 Plus
QL 320 Plus
QL 420 Plus
Print Width
Up to 1.89 in.
(48 mm)
Up to 2.9 in.
(71.2 mm)
Up to 4.09 in.
(103.8 mm)
Print Speed
3 in./second
(76.2 mm/second)
4 in./second
(101.6 mm/second)
3 in./second
(76.2 mm/second)
Distance from Print
Element to Top of
Form
0.445 in. (11.3 mm)
89 dots
0.571 in. (14.5 mm)
116 dots
0.571 in. (14.5
mm) 116 dots
Print Head Life,
calculated
Print Density
1,964,160 in. (50 Km) nominal
203 dots/inch (8 dots/mm)
Memory and Communications Specifications
Flash Memory
4 MB flash (standard)
RAM Memory
8 MB RAM (standard)
Standard
Communications
RS-232 serial port (8 Pin circular DIN
connector)
Configurable Baud rate (from 9600 to 57.6
Kbps), parity and data bits.
Software (X-ON/X-OFF) or hardware (DTR/
STR) communication handshake protocols.
USB 2.0 Full Speed Interface (12 Mbps)
Optional Wireless
Communications
Infrared wireless link meets IrDA 1.1
communications specifications: 2,400 to
115,200 Baud rate
Bluetooth compatible 2.4 GHz SRRF link
Optional wireless LAN capabilities comply
with802.11b/g protocols
Real Time Clock (RTC)
Time and date under application control.
Refer to CPCL Programming Manual, available
at www.zebra.com/manuals for RTC commands.
69
QL Plus Series User Guide
Label Specifications
Parameter
Label or Tag Width
Max. Label/ Tag Length
(w/std. memory)
QL220 Plus
QL 320 Plus
0.75 in. to 2.12 in.
(16 to 53.8 mm)
1.5 in. to 3.1 in.
(38.1 to 78.4 mm)
2 in. to 4.1
in. (50.8 to
104.1 mm)
QL 420 Plus
20 in. (508 mm)
16 in. (406.4 mm)
20 in. (508 mm)
Inter-label Gap.
0.08 in. to 0.16 in. (.12 in. preferred)
(2 mm to 4 mm, 3 mm preferred)
Label Thickness
0.0025 in to 0.0065 in (0.064 mm to .165 mm)
Tag Thickness
Max. Label Roll dia.
0.0060 in. (0.152 mm) maximum
2.20 (55.8 mm)
O.D.
2.63 in. (66.8 mm) O.D.
0.75 in. (19 mm) minimum dia;
Label Inner Core
Black Mark Dimensions
Media Requirements
1.38 in. (35.05 mm) minimum dia. for linerless media
(QL 420 Plus accepts linerless media on 0.75 in. cores.)
The reflective media black marks should extend past
the center-line of the roll.
Minimum mark width: 0.5 in. (12.7 mm) perpendicular
to edge of media, centered within the width of the
roll.
Mark length: 0.094 in. (2.4 mm) parallel to edge of
media
Use Zebra brand direct thermal media that is outside wound. Media
may be reflective (black mark) sensing, or transmissive (gap) sensing,
die-cut, continuous,  or linerless.  QL 420 Plus models will accept
fanfold media if used with an external media supply.
For die-cut labels, use only full auto dies.
70
QL Plus Series User Guide
Font and Bar Code Specifications
Standard Fonts
25 bit-mapped fonts; 1 scalable font (CG Trimvirate
Bold Condensed*)
Downloadable optional bit-mapped & scalable fonts
via Label Vista software.
Available Optional Fonts
Optional International character sets: Chinese 16
x 16 (trad), 16 x 16 (simplified),24 x 24 (simplified);
Japanese 16 x 16, 24 x 24; Hebrew/Arabic
Codabar
UCC/EAN 128
Code 39
Code 93
EAN 8/JAN 8, 2 and 5 digit extensions
EAN 13/JAN 13, 2 and 5 digit extensions
Linear Bar Codes
Available
EAN-8 Composite
EAN-13 Composite
lnterleaved 2 of 5
MSI/Plessey
FIM/POSTNET
UPC-A, 2 and 5 digit extensions
UPCA Composite
UPC E, 2 and 5 digit extensions
UPCE Composite
MaxiCode
PDF 417
Datamatrix (using ZPL emulation)
QR Code
2-D Bar Codes Available
RSS-14 Truncated
RSS-14 Stacked
RSS:
RSS-14 Stacked Omnidirectional
RSS Limited
RSS Expanded
Rotation Angles
0°, 90°, 180°, and 270°
*Contains UFST from Agfa Monotype Corporation
71
QL Plus Series User Guide
Communications Ports
RS-232C
Pin#
Signal Name
Type
Description
RXD
input
Receive Data
TXD
output
Transmit Data
CTS
input
Clear To Send from host
RTS
output
Request To Send set high when
printer is ready to accept a
command or data
GND
NC
DSR
input
Data Set Ready: low to high
transition turns printer on, high to
low transition turns printer off (if
enabled)
DTR
output
Data Terminal Ready: set high when
printer is on.
Set to battery voltage for “S”
versions (compatible with Symbol™
PIM)
Ground
No Connect
Figure 27: RS-232C Communications Port (8 pin Circular DIN)
72
QL Plus Series User Guide
USB
Pin
Pin #
Signal Name
Type
Description
VBUS
USB Bus Power
USB -
bi-directional
I/O signals
USB +
bi-directional
I/O signals
USB_ID
Identifies A/B connector
Return
Ground
Figure 28: USB Communications Port
Physical, Environmental and Electrical Specifications
Parameter
Weight w/
battery,excluding
media & wireless
options.
Temperature
Relative Humidity
Battery
QL 220 Plus
QL 320 Plus
QL 420 Plus
1.1 lbs. (0.50 kg. )
1.65 lbs. (0.75 kg.)
2.0 lbs. (0.9 kg. )
Operating : 5° to 122° F (-15° to 50° C)
Storage: -13° to 158° F (-25° to 70° C) Range
Operating: 10% to 80% (non-condensing)
Storage: 10% to 90% (non-condensing)
Lithium-Ion, 7.4 VDC (nominal); 2
AHr.
Intrusion
Protection (IP)
Rating
14
73
QL Plus Series User Guide
Lithium-Ion, 7.4
VDC (nominal);
4 AHr
3.61 in.
91.7 mm
2.96 in.
75.2 mm
7.15 in.
181.6 mm
7.52 in.
191.0 mm
3.57 in.
90.7 mm
Figure 29: QL 220 Plus Overall Dimensions
74
QL Plus Series User Guide
3.18 in.
[80.7 mm]
8.27 in.
[210 mm]
4.67 in.
[118.7 mm]
3.9 in.
[100.2 mm]
8.16 in.
[207.4 mm]
1.56 in.
[39.7 mm]
2.80 in.
[71.1 mm]
(3x) #8-32
1.18 in.[30.0 mm]
Figure 30: QL 320 Plus Overall Dimensions
1. Belt Clip must be removed to use all three mounting holes on the bottom of the QL 320 Plus.
75
QL Plus Series User Guide
continued
8.20 in.
[208 mm]
3.0 in.
[76.2 mm]
6.1 in.
[154.9 mm]
3.5 in.
[89 mm]
0.38 in.
[9.65 mm]
1.63 in.
[41.4 mm]
4.7 in.
[119.3 mm]
7.8 in. [198.0 mm]
1.26 in.
[32.0 mm]
0.79 in.
[20.0 mm]
3.05 in.
[77.5 mm]
4.98 in.
[126.5 mm]
3.83 in.
[97.3 mm]
2.26 in [57.4 mm]
(4x) #8-32
3.53 in.
[89.7 mm]
3.57 in.
[90.7 mm]
Figure 31: QL 420 Plus Overall Dimensions
76
QL Plus Series User Guide
0.74 in.
[18.7 mm]
QL Plus Series Accessories
Description
Adjustable shoulder strap
Carrying Strap
Protective soft case
Extra battery packs
Desk Stand
Kickstand
QL 220
Plus
QL 320
Plus
QL 420
Plus
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Handi-Mount articulated arm and
mounting plate
•
Model MM Q4 Vehicular Mount w/
external fanfold media storage
•
Model RCLI-DC Mobile Chargers-DC-DC
run/charge units (input ranges from 12 to
60 VDC)
•
•
•
Model RCLI-AC- AC run/charge unit
(100 to 240 VAC input)
•
•
•
Model LI72- Single Battery Charger
(120-230 VAC input)
•
•
•
Model UCLI72-4 Quad Battery Charger
(100-240 VAC input)
•
•
•
Battery Eliminator- (A.C. Run and Charge)
•
•
•
Refer to Appendix A for information on Data I/O Cables
For more accessory kit details and order numbers, contact the factory
or your authorized Zebra re-seller.
77
QL Plus Series User Guide
Appendix A
Interface Cables
RS232 Cables
Part Number ´BL11757-000; 8-Pin DIN to 9-Pin DB PC Cable (For Use With a Personal
Computer)
This part is also available as a coiled cable under Part Number BL15063-1.
Pin 9
PC Signals
(TXD)
(RXD)
(RTS)
Pin 1 (CTS)
(GND)
DB-9 Pin
(DTR)
Female Plug
(DSR)
(to P.C.)
Shield
Printer Signals
(RXD)
(TXD)
(CTS)
(RTS)
(GND)
(DSR)
(DTR)
Shield
www.zebra.com/
accessories
8 Pin
Male Plug
(to printer)
Part Number BL16555-1 (Molded Right Angle DIN Housing to 9-Pin DB)
DB-9 PIN FEMALE
(PC Signals)
(TXD) 3
(RXD) 2
(RTS) 7
(CTS) 8
(GND) 5
(DTR) 4
(DSR) 6
SHIELD
8 PIN DIN
(Printer Signals)
1 (RXD)
2 (TXD)
3 (CTS)
4 (RTS)
5 (GND)
7 (DSR)
8 (DTR)
SHIELD
PIN 9
8 Pin Male Plug
(to printer)
PIN 1
USB Cable
Part Number AT17010-1; USB A to USB Mini B Cable
78
QL Plus Series User Guide
More Interface Cables
Contact the Factory or your Zebra Sales Representative for more
information on interface cables to most major manufacturer’s data
terminals.
You may also vist the Zebra Web site at:
www.zebra.com/accessories for a listing of interface cables
for all  series of Zebra mobile printers
79
QL Plus Series User Guide
Appendix B
Media Supplies
To insure maximum printer life and consistent print quality and performance for your individual application, it is recommended that only media produced by Zebra be used.
Advantages include:
• Consistent quality and reliability of media products.
• Large range of stocked and standard formats.
• In-house custom format design service.
• Large production capacity which services the needs of
many large and small media consumers including major
retail chains world wide.
• Media products that meet or exceed industry standards.
For more information call Zebra Technologies Corporation at
+1.866.230.9495 (U.S., Canada and Mexico) and ask to speak
to a Media Sales Representative.
Appendix C
Maintenance Supplies
In addition to using quality media provided by Zebra, it is
recommended that the printer be cleaned as prescribed in the
maintenance section. The following items are available for
this purpose:
• Cleaning Pen (10 pack), Reorder No. AN11209-1
• Cleaning Kit with  Cleaning Pen, and Cotton Swabs,
Reorder No. AT702-1
80
QL Plus Series User Guide
Appendix D
Product Support
When calling with a specific problem regarding your printer,
please have the following information on hand:
• Model number/type (e.g. QL 420 Plus)
• Unit serial number (refer to figure on opposite page)
• Product Configuration Code (PCC) (refer to figure on following page))
In the Americas contact
Regional Headquarters
Technical Support
Customer Service
Dept.
Zebra Technologies International, LLC
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061-3109 U.S.A
T: +1 847 793 2600
Toll-free +1 800 423 0422
F: +1 847 913 8766
T: +1 847 913 2259
F: +1 847 913 2578
Hardware:
For printers, parts, media,
and ribbon, please call your
distributor, or contact us.
T: +1 877 275 9327
E: clientcare@zebra.com
ts1america@zebra.com
Software:
ts3america@zebra.com
In Europe, Africa, the Middle East, and India contact
Regional Headquarters
Technical Support
Internal Sales Dept.
Zebra Technologies Europe Limited
Zebra House
The Valley Centre, Gordon Road
High Wycombe
Buckinghamshire HP13 6EQ, UK
T: +44 (0)1494 472872
F: +44 (0) 1494 450103
T: +44 (0) 1494 768298
F: +44 (0) 1494 768210
Germany: Tsgermany@zebra.com
France: Tsfrance@zebra.com
Spain/ Portugal:
For printers, parts, media,
and ribbon, please call
y o u r d i s t r i b u t o r, o r
contact us.
T: +44 (0) 1494 768316
F: +44 (0) 1494 768244
E: cseurope@zebra.com
Tsspain @zebra.com
All other areas:
Tseurope@zebra.com
In the Asia Pacific region contact
Regional Headquarters
Technical Support
Customer Service
Zebra Technologies Asia Pacific, LLC
Refer to “About Zebra/Contact Us” at
www.zebra.com for complete contact
information.
T: +65 6858 0722
F: +65 6885 0838
T: +65 6858 0722
F: +65 6885 0838
E: (China)
For printers, par ts, media,
and ribbon, please call your
distributor, or contact us.
T: +65 6858 0722
F: +65 6885 0836
E: (China) order-csr@zebra.com
All other areas:
tschina@zebra.com
All other areas:
tsasiapacific@zebra.com
csasiapacific@zebra.com
continued
81
QL Plus Series User Guide
Appendix D
(continued)
Serial and PCC Number Locations for QL Plus Series Printers
Serial Number
Barcode
PCC
Barcode
QL320 Plus
QL 220 Plus
Serial Number
Barcode
PCC
Barcode
QL 420 Plus
82
QL Plus Series User Guide
Appendix E
Battery Disposal
The EPA certified RBRC® Battery Recycling
Seal on the Lithium-Ion (Li-Ion) battery supplied
with your printer indicates Zebra Technologies
Corporation is voluntarily participating in an industry program to collect and recycle these
batteries at the end of their useful life, when
taken out of service in the United States or Canada. The RBRC
program provides a convenient alternative to placing used
Li-Ion batteries into the trash or the municipal waste stream,
which may be illegal in your area.
Important • When the battery is depleted,  insulate the terminals with
tape before disposal
Please call 1-800-8-BATTERY for information on Li-Ion battery recycling and disposal bans/restrictions in your area.
Zebra Technologies Corporation’s involvement in this program
is part of our commitment to preserving our environment and
conserving our natural resources.
Outside North America, please follow local battery recycling
guidelines.
Product Disposal
The majority of this printer’s components are
recyclable.
Do not dispose of any printer components in
unsorted municipal waste. Please dispose of
the battery according to your local regulations,
and recycle the other printer components according to your local standards.
For more information, please see our web
site at: http://www.zebra.com/environment
83
QL Plus Series User Guide
Appendix F
Using zebra.com
The following examples use the search functions on Zebra’s
Web site for finding specific documents .
Example1: Find the Mobile Printer WIreless Configuration Guide.
Go to www.zebra.com/manuals.
Select as a manual type “Networking Manual” then click on “Submit”.
Select manual
type
Click on
“SUBMIT”
At the resulting screen, select Wireless Mobile as the networking type. Then select
the desired language. (Best choices are “All” or “English”)
Select networking
type (Wireless
Mobile in this
example)
Select language
Click on
“SUBMIT”
At the resulting screen, select “Zebra Mobile Printers - Wireless Configuration Guide”
then click on “Download” to begin the download process.
84
QL Plus Series User Guide
Example 2: Find the Label Vista Download page:
Go to www.zebra.com/software and select “Label Vista”, then click “Submit”.
Select the
“Label Vista
demo
At the resulting window select “Download a free Label Vista demo now “
85
QL Plus Series User Guide
Index
Bluetooth radio 36,37
Compact Flash 802.11b 40
Zebra 802.11b WLAN 42
Zebra 802.11g WLAN 43
Accessories
Belt clip 47
Carrying Strap 51
Desk Stand 49
Kickstand 48
list of 77
Shoulder Strap 50
using 47
Label Vista 27,34
use in troubleshooting 64
Manual
CPCL Programming 7,34
EPL Programming 35
ZPL II Programming 35
Battery, charging 12
Battery, installing 11
Battery life, tips for extending 52
Battery Safety Guidelines 17
Bluetooth™ Networking Overview
33
Bluetooth Device Address (BDA)
33
Media, loading 18
fan-fold media 21
media spacer, use of 21
peel-off mode 22
QL 320 Plus 19
QL 420 Plus & QL 220 Plus 18
tear-off mode 22
Charger, battery
Operator Controls 23
LI72 Wall Chargers
Three-Wire Version 14
Two-Wire Version 13
UCLI72-4 Quad Charger 15
charging times 16
front panel indicators 16
Keypad 23
error indicator 24
power-on indicator 23
LCD Control Panel 25
functions displayed 27
Charger Safety Guidelines 17
Cleaning
Platen
general instructions 53
QL 220 Plus 54
QL 320 Plus 56
QL 420 Plus 58
linerless 58
Programming language
CPCL 7
EPL 35
ZPL II 35
Communications
cable
strain relief for 30
infrared (IR) 32
RS232
Connector signals 72
with a cable 29
USB
Connector signals 73
with a cable 29
QuickLink™ module 23,24
Radio optionsSee Wireless communications
Real Time Clock 69
Regulatory Information
Communications diagnostics 64
Configuration label, printing 64
Bluetooth radio (ZBR3) 36
Bluetooth radio (ZBR3 & QL+ZBR4) 36,37
Bluetooth radio (ZBR4) 37
CF WLAN & Bluetooth Co-located radios 46
CF WLAN radio 39
PCMCIA WLAN radio, QL 320 Plus 43
Zebra 802.11b Radio 41
Zebra 802.11g Radio 43
Damage, shipping 7
Declaration of Conformity
802.11b (Compact Flash radio)
EU countries 46
EU countries
86
QL Plus Series User Guide
S
Software 34
Specifications
Font/bar Code 71
Label 70
Memory/communications 69
Physical 73
printing 69
Troubleshooting
Communications Diagnostics Mode 64
Keypad control panel indicators 60
LCD control panel indicators 61
Troubleshooting tests 64
printing a configuration label 28,64
QL Plus configuration label example 66
Troubleshooting Topics 62
Wireless communications
Bluetooth™ radio 33,34
dual radio configuration 34
Infrared (IrDA) 32
Local Area Network 23
Zebra 802.11b WLAN Radio 41
Zebra 802.11g WLAN Radio 43
WLAN Overview 34
87
QL Plus Series User Guide
Patent Numbers
This product and/or its use may be covered by one or more of the
following US patents and corresponding international patents
worldwide
D275,286
5,113,445
5,399,846
5,726,630
6,261,009
D347,021
5,140,144
5,408,081
5,768,991
6,261,013
D389,178
5,132,709
5,410,139
5,790,162
6,267,521
D430,199
D433,702
D549,768
3,964,673
4,019,676
4,044,946
4,360,798
4,369,361
4,387,297
4,460,120
4,496,831
4,593,186
4,607,156
4,673,805
4,736,095
4,758,717
4,816,660
4,845,350
4,896,026
4,897,532
4,923,281
4,933,538
4,992,717
5,015,833
5,017,765
5,021,641
5,029,183
5,047,617
5,103,461
5,142,550
5,410,140
5,791,796
6,270,072 B1
5,157,687
5,168,148
5,168,149
5,415,482
5,418,812
5,420,411
5,813,343
5,816,718
5,820,279
6,292,595
6,296,032
6,364,550
5,149,950
5,180,904
5,229,591
5,230,088
5,235,167
5,243,655
5,247,162
5,250,791
5,250,792
5,262,627
5,267,800
5,280,163
5,280,164
5,280,498
5,304,786
5,304,788
5,321,246
5,335,170
5,364,133
5,367,151
5,372,439
5,373,148
5,378,882
5,396,053
5,396,055
5,412,198
5,436,440
5,444,231
5,449,891
5,449,893
5,468,949
5,479,000
5,479,002
5,479,441
5,486,057
5,503,483
5,504,322
5.519,381
5,528,621
5,532,469
5,543,610
5,545,889
5,552,592
5,570,123
5,578,810
5,589,680
5,612,531
5,642,666
5,657,066
5,680,459
5,806,993
5,848,848
5,860,753
5,872,585
5,874,980
5,909,233
5,976,720
5,978,004
5,995,128
5,997,193
6,004,053
6,010,257
6,020,906
6,034,708
6,036,383
6,057,870
6,068,415
6,068,415
6,095,704
6,109,801
6,123,471
6,147,767
6,151,037
6,201,255 B1
6,231,253 B1
88
QL Plus Series User Guide
6,285,845 B1
6,379,058 B1
6,409,401 B1
6,411,397 B1
6,428,227 B2
6,480,143
6,530,705
6,540,122
6,540,142
6,607,316
6,609,844
6,655,593
6,784,787
6,874,958
6,899,477
6,908,034
7,126,716
7,137,000
7,172,122
7,190,270

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Format                          : application/pdf
Title                           : UMAN_QLP_002A
Description                     : QL plus series User Guide- UMAN-QLP-002 rev. A (prelim.)
Creator                         : Zebra Technologies International, LLC
Has XFA                         : No
Page Count                      : 88
Page Layout                     : TwoPageRight
Subject                         : QL plus series User Guide- UMAN-QLP-002 rev. A (prelim.)
Author                          : Zebra Technologies International, LLC

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