Zebra Technologies P100I P100i User Manual 980590 P100iUsersGuide

Zebra Technologies Corporation P100i 980590 P100iUsersGuide

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User Manual 2 of 2

980590-001 Rev. A Draft 1 P100i User’s Manual 375CleaningCleaning SystemYour P100i Printer includes a simple cleaning system using Pre-Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer that cannot be reached: including Print Head, the Transport Rollers, and the Magnetic Encoder Station (optional feature).When to Clean After approximately 1000 color cards have been printed, the printer LCD will prompt CLEAN PRINTER, or when print quality has been degraded.How to Clean1. Leave power on. 2. Press and hold the Multi-Function Control Button for 5 seconds.3. When the cleaning cycle is initiated, the LCD message REMOVE RIBBON THEN CLOSE LID will display.NCaution • PROTECT YOUR FACTORY WARRANTY!The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P100i Printer. NEVER loosen, tighten, adjust, or bend, etc., a part or cable inside the printer.NEVER use a high-pressure air compressor to remove particles in the printer.
38 P100i User’s Manual 980590-001 Rev. A Draft 1CleaningCleaning System4. After the ribbon is removed and the lid is closed, the message EMPTY FEEDER THEN CLOSE COVER will display. 5. If the lid is opened and closed without removing the ribbon, the REMOVE RIBBON THEN CLOSE LID message will remain.6. Once the cover is closed, the firmware will eject any card inside the printer. The message EJECTING CARD will display.7. The LCD will then display FEED LONG CLEANING CARD IN EXIT. When the card sensor registers the presence of the cleaning card, the rollers should take the card into the printer.8. When the cleaning process is done, the printer will eject the cleaning card. If the card sensor still senses the cleaning card, the message REMOVE LONG CLEANING CARD will display.9. After the card is removed, the LCD will display READY. You may now reload the ribbon and continue printing.Printer Path Cleaning CardMulti-Function Control ButtonMulti-Function LCD Panel
CleaningCleaning the Print Head980590-001 Rev. A Draft 1 P100i User’s Manual 39Cleaning the Print HeadUse of the cleaning cards will normally do an adequate job of cleaning the printer. However, a separate Print head cleaning, using swabs, can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs.1. Place the printer power switch in the OFF (0) position.2. Open printer lid by pressing cover release button and open cover fully to reveal the print head mounted to inside of the cover.3. Clean Print Head by moving alcohol-moistened swab tip side-to-side across Print Head elements. Only use moderate force.4. Allow two to three minutes for the printhead to dry before placing the printer power switch in the ON ( | ) position.5. To reorder swabs, reference the P110i Printer Media List.Caution • Never use a sharp object to scrape deposits from the print head. Permanent damage to the print head will result
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980590-001 Rev. A Draft 1 P100i User’s Manual 416TroubleshootingTroubleshooting ProceduresThe table below offers causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation or print quality.Problem / Description Cause / SolutionThe LCD Panel displays OUT OF RIBBON message. 1. Check ribbon. Replace if defective or entirely used.Ribbon will automatically synchronize and printing will restart with a new card.The LCD Panel displays PRINT HEAD OPEN message. 1. Check that Print Head Carriage is closed and latched. If not, close and latch it.
42 P100i User’s Manual 980590-001 Rev. A Draft 1TroubleshootingTroubleshooting ProceduresPrint Quality IssuesThis section will help you resolve print quality problems The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below:The LCD Panel displays MECHANICAL ERROR message.1. Check that you are using the correct card type (see Technical Specifications).2. Check that ribbon is loaded correctly.The LCD Panel displays ENCODING ERROR message. 1. Check that you are using the correct magnetic card type (for low or high coercivity encoding).2. Verify command syntax.3. Contact Zebra technical support.The LCD Panel displays CLEAN PRINTER message. 1. Printer cleaning required (see Chapter 4).
TroubleshootingTroubleshooting Procedures980590-001 Rev. A Draft 1 P100i User’s Manual 43Example • Small spots appear on the printed card with a non-printed area or a different color.Possible Cause:• Contamination on the card surfaceSolutions:• Check that cards are stored in a dust free environment• Use a different supply of cardsPossible Cause:• Cleaning roller not installed• Dust inside the printer and/or dirty Cleaning RollerSolutions:• Perform a Cleaning of the printer (reference Chapter 5)• Check that the protective cover was removed from the ribbon cartridge cleaning roller (reference Chapter 3).• Replace the cleaning roller located at the front of the printer (reference Appendix B).Example • There are non-printing horizontal lines (white) on the card surfaces.Possible Cause:• Ribbon cartridge is not correctly positioned.Solutions:• Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon.• Replace ribbon cassette.Possible Cause:• Print Head is dirty.Solutions:• Clean the Print Head Possible Cause:• Print Head elements are damaged (e.g., scratched or burnt).Solutions:• Call Zebra Customer Service for Print Head replacement information.
44 P100i User’s Manual 980590-001 Rev. A Draft 1TroubleshootingTroubleshooting ProceduresExample • Printing shows very pale or inconsistent results.Possible Cause:• Ribbon cartridge have been stored improperly or is damaged.Solution:• Change ribbon cartridge and print again.Possible Cause:• Cards may not meet specificationsSolution:• Use a different supply of cards.Possible Cause:• Contrast and/or Intensity may be set to values which are too high.Solution:• Adjust Contrast and/or Intensity values in software.Possible Cause:• Dust or embedded contamination on elements of the Print Head.Solution:• Perform a Cleaning of the Print Head (Reference Chapter 4, Cleaning the Print Head)Example • Printing shows blurry printed image.Possible Cause:• Ribbon cartridge may not be correctly positioned.Solution:• Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with no wrinkles.• Replace ribbon cartridge, making sure it locks in place, and print again.Possible Cause:• Ribbon may not be synchronized on the correct color panel position.Solution:• Open lid, then close lid to synchronize ribbon.
TroubleshootingTroubleshooting the Ethernet Connection and Adapter980590-001 Rev. A Draft 1 P100i User’s Manual 45Possible Cause:• Cards may not meet specifications.Solution:• Use a different supply of cards.Possible Cause:• Dust or embedded contamination inside the printer and/or dirty Cleaning Roller.Solution:• Clean the Print Head.• Replace Cleaning Roller.Example • No printing on the card.Possible Cause:• Ribbon cartridge may not be installed in the printer.Solution:• Check for ribbon cartridge in the printer.Possible Cause:• Cards may not meet specifications.Solution:• Use a different supply of cards.Possible Cause:• Cable on Print Head may be disconnected.• Print Head elements may be scratched or burnt.Solution:• Call Service for Print Head repair or replacement information.Troubleshooting the Ethernet Connection and AdapterResetting to Factory DefaultsTo reset the Ethernet Adapter configuration parameters to the factory defaults, press the Ethernet Switch and hold it in while turning the printer power on. Keep the Panel Button pressed until the Status Indicator light turns green, then release the Ethernet Switch. To print a configuration card, press and hold the Ethernet Switch until a card starts to print.
46 P100i User’s Manual 980590-001 Rev. A Draft 1TroubleshootingTroubleshooting the Ethernet Connection and AdapterEthernet Adapter Status IndicatorA bi-color Status Indicator displays the operational status of the Ethernet Adapter.The following conditions might occur:1. During normal operation, the LED is solid green for more than 30 seconds. This indicates all the hardware is functioning properly and the Ethernet Adapter has detected the presence of the network. It does not mean the Ethernet Adapter has an IP address or is attached to a printer queue.2. If the LED is rapidly flashing green (9 times/sec), the Ethernet Adapter has not detected the presence of a network cable. To solve the problem:• Verify that the network cable is appropriate for the network and has an RJ-45 connector.• Turn the printer power off (O). Remove the network cable from the Ethernet Adapter. Plug the network cable back in until you hear a positive click. Check the other end of the cable in the same manner. Turn the printer power on; if the Ethernet Adapter still does not detect a cable, continue.• Connect the Ethernet Adapter to a known good network connection. If the Ethernet Adapter is still unable to detect the network cable, contact Technical Support for assistance.3. If the LED is slowly flashing green (1 time/sec), the Ethernet Adapter is trying to print a job. If the job does not print, check the following:• Verify that the printer has media and ribbon. If the printer is showing any errors, it is unlikely that the Ethernet Adapter can send data to the printer. The LED continues to blink until the printer malfunction is resolved or until the printer is turned off (O).• Flashing red indicates the Power On Self Test (POST) is in progress.4. If the LED is solid red for more than 30 seconds, the Ethernet Adapter has failed the POST. A failed POST can be caused by any of the following:• The printer attached to the Ethernet Adapter device is malfunctioning. Turn the printer power off, wait 10 seconds, then turn the printer back on ( | ).• If the Ethernet Adapter still fails the POST, the Ethernet Adapter has a hardware problem that can be fixed only by replacing or returning the unit. Contact Technical Support for repair or replacement information.5. If the LED is alternately flashing red and green for longer than 2 minutes, the Ethernet Adapter is in firmware-download mode. This means it is waiting for new firmware data to be sent before it continues normal functioning. Perform the following:• If the Ethernet Adapter was purposely put into firmware-download mode, finish the download with the proper update utility. Contact the Zebra web site at http://www.zebra.com to download this utility.• Contact Technical Support for help recovering this unit.Important • Cables with a rating higher than CAT-6 have not been tested.
TroubleshootingTroubleshooting the Ethernet Connection and Adapter980590-001 Rev. A Draft 1 P100i User’s Manual 47Network Status/Activity IndicatorA bi-color Status/Activity LED indicates network speed, established link, and network activity.1. If the LED is off, no link was established.2. If the LED is solid green, a 100Base link is established.3. If the LED is flashing green, a 100Base link is established and network activity has been detected.4. If the LED is solid orange, a 10Base link is established.5. If the LED is flashing orange, a 10Base link was established and network activity has been detected.Network activity detected by this LED does not mean the activity is data for the print server. The activity is all activity on the network seen on the Ethernet Adapter.
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980590-001 Rev. A Draft 1 P100i User’s Manual 497Technical SpecificationsGeneral • Load-N-GoTM drop-in ribbon cartridge • 16-digit LCD display• Windows® drivers for 2000 and XPColor Printing • Color dye sublimation or monochrome thermal transfer printing• 300 dpi (11.8 dots/mm) print resolutionBar Code • Code 39, Code 128 B & C with & without check digit• 2 of 5 & 2 of 5 Interleaved• UPC-A, EAN 8 & EAN 13• PDF-417 2D bar code and other symbologies can be printed via Windows driversCards • Types: PVC, PVC Composite• Card width/length: ISO CR-80-ISO 7810, 2.12" (54mm) x 3.38" (86mm)• Magnetic Stripe-ISO 7811• Smart Card-ISO 7816• Card thickness: 30 mil (.76mm) (+/- 10%)
50 P100i User’s Manual 980590-001 Rev. A Draft 1Technical SpecificationsRibbon Cartridges• Load-N-GoTM ribbon cartridge with integrated card-cleaning roller •i Series technology featuring contact-chip-based ribbon detection• YMCKO: 200 cards/cartridge• Monochrome: 1000 cards/cartridge in black or blue; 850 cards/cartridge whiteInterfaces • USB 1.1 (cable included)• USB 1.1 and built-in Ethernet (optional)Dimensions • Width: 7.9 in (201mm)• Depth: 12.9 in (328mm)• Height: 8.5 in (216mm)• Weight: 9.5 lbs (4.3kg)Electrical • 110 ~ 240 Volts AC, 50 ~ 60 Hz (auto switching)• 8 MB image memory standard• FCC Class A, CE, UL and CUL approvedEnvironmental • Operating Temperature: 60°F to 86°F (15°C to 30°C)• Operating Humidity: 20% to 65% non-condensing• Storage Temperature: 23°F to 158°F (-5°C to 70°C)• Storage Humidity: 20% to 70% non-condensing• Ventilation: Free airOptions • Magnetic encoder (30 mil cards only), 3 track HiCo/LoCo• Ethernet (10/100 MBps); available at time of order only•P100i Starter Kit (200 cards and 1 YMCKO ribbon)• Cleaning Kit (1 cleaning card and 1 cleaning swab)
Technical SpecificationsCard Dimensions980590-001 Rev. A Draft 1 P100i User’s Manual 51Card DimensionsISO standard dimensions for plain cardISO standard dimensions for magnetic stripe card980504-07-012.125 ± 0.002in(53.98 ± 0.050mm)Radius0.125in(3.18mm)3.375 ± 0.010in(85.72 ± 0.25mm)0.009 ~ 0.034in(0.23 ~ 0.84mm)980504-07-020.623in (15.82mm) min0~0.115in (2.92mm) 0~0.115 in (2.92 mm)MAGNETIC STRIPE0.218in (5.54mm) max
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980590-001 Rev. A Draft 1 P100i User’s Manual 53Appendix AMagnetic Card EncoderMagnetic Card Stripe EncoderThis section contains information on the additional operations of the P100i Printers with Magnetic Card Stripe Encoder.IntroductionOperation and maintenance requirements for the P100i Printer with the optional magnetic card stripe encoder. The magnetic encoder can be set for either high or low coercivity.
54 P100i User’s Manual 980590-001 Rev. A Draft 1Magnetic Card EncoderIntroductionMedia Loading OrientationThe magnetic encoder is a factory installed item with the read/write head positioned below or above the card path, available with HiCo or LoCo encoding.When loading cards with magnetic stripes into the card feeder, please ensure that the magnetic stripe is toward the right side when facing the printer and down, as shown below.Magnetic Encoder CleaningUse the standard cleaning card process as described in Chapter 4. This cleans the most important parts of the printer; including the Print Head, Transport Roller, and Magnetic Stripe Encoder.Caution • ONLY USE cards that comply with ISO 7810 & 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes.Note • Zebra approved HiCo & LoCo PVC cards are available. (Reference P100i printer Media List.)
Magnetic Card EncoderIntroduction980590-001 Rev. A Draft 1 P100i User’s Manual 55ISO Standard EncodingTrack # Field Separator Track Density Valid Characters # of characters1 ^ 210 BPI* Alphanumeric (ASCII 20~95†)79‡2 = 75 BPI* Numeric(ASCII 48~62)40‡3 = 210 BPI* Numeric(ASCII 48~62)107‡*Bits per inch†Except the “?” character‡Including Start, Stop, and LRC characters. Also note that these 3 characters areautomatically managed by the magnetic encoder according to the ISO Standard Norms.Note • Refer to the Card Printer Programmer’s Manual for complete programming information.
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980590-001 Rev. A Draft 1 P100i User’s Manual 57Appendix BConnecting to a NetworkCard printers can be connected to an Ethernet network in three ways.Printer SharingIn printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer over the network through the host computer.
58 P100i User’s Manual 980590-001 Rev. A Draft 1Connecting to a NetworkExternal Print ServerExternal Print ServerA stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network.Internal Print ServerSimilar to an external print server, except the print server is integrated into the printer. This removes the need for a separate power supply and separate device drivers. This is the simplest way to network a printer.
980590-001 Rev. A Draft 1 P100i User’s Manual 59Appendix CSmart Card Contact StationThis section contains information on the additional operations of a P100i Printer equipped with the optional Smart Card Contact Station.IntroductionSmart Cards can have a built-in microcomputer and/or memory to store fingerprints, voice recognition patterns, medical records, and other such data. The printer may be equipped with an optional contact station for programming Smart Cards (ISO 7816). This printer model responds to commands that position the card at the contact station, where the printer connects to the contacts on the Smart Card. All other printer operations remain the same as the standard models.Media Loading OrientationOrient the cards with the gold-plated Smart Card contacts at the top surface of the card and nearer the card entry slot.Smart Card Contacts
60 P100i User’s Manual 980590-001 Rev. A Draft 1Smart Card Contact StationMedia Loading Orientation
980590-001 Rev. A Draft 1 P100i User’s Manual 61Appendix DWorldwide Sales & SupportSales and Support LocationsNorth America:Zebra Technologies Card Printer Solutions1001 Flynn RoadCamarillo, CA 93012-8706 USAPhone: + 1 (805) 579 1800Fax: + 1 (805) 579 1808Toll free in US: (800) 452-4056e-mail: cards@zebra.comEurope, Middle East, and Africa:Zebra Technologies Card Printer SolutionsThe Valley Centre, Gordon RoadHigh WycombeBuckinghamshire HP13 6EQUnited KingdomPhone: + 44 (0) 870 241 1527Fax: + 44 (0) 870 241 0765e-mail: eurosales@zebra.com
62 P100i User’s Manual 980590-001 Rev. A Draft 1Worldwide Sales & SupportWebsiteAsia Pacific:Zebra Technologies Card Printer Solutions120 Robinson Road #06-01 Parakou Building Singapore 068913Phone: + 65 6858 0722Fax: + 65 6885 0836e-mail: asiasales@zebra.comLatin America:Zebra Technologies Card Printer Solutions9800 NW 41st Street, Suite 220Doral, FL 33178 USAPhone: + 1 (305) 558 3100Fax: + 1 (305) 558-8485e-mail: latinsales@zebra.comWebsitewww.zebracard.com

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