Zebra Technologies RFID-MAICD-01 Zebra Embedded RFID Radio-Media Auth User Manual Osprey UM RevA

Zebra Technologies Corporation Zebra Embedded RFID Radio-Media Auth Osprey UM RevA

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Users Manual 3 of 3

Printer Settings and AdjustmentsPrinting PreferencesP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 47Encoding TabThe Encoding screen allows the user to set various magnetic and smart card encoding options.To access the Encoding Tab, select Start > Printers and Faxes. Right click on the Zebra ZXP Series 8 Card Printer listing; and select Printing Preferences > Encoding.Although these options are user-selectable, they are set automatically when the Card Type is selected in the Card Setup Tab on page 46.The Restore Defaults button restores Encoding default values.Note • For advanced settings, see Section 5, ZXP ToolBox.
48 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Printer Settings and AdjustmentsPrinting PreferencesBlack Panel (K) TabThe Black Panel (K) Tab allows for special handling of black. To access the Black Panel (K) Tab, select Start > Printers and Faxes. Right click on the Zebra ZXP Series 8 Card Printer listing; and select Printing Preferences > Black Panel (K).OverviewPrinting equal amounts of Y, M, and C dyes, at maximum intensity, deliver a near-black image, but one that may not be machine readable. For example, a bar code, printed from YMC, will be visible to the eye but will not be detectable by most bar code readers. The remedy for this is to extract the black; which means printing the same bar code using the K panel on top of the YMC bar code. You can also choose to print only in K, omitting YMC from that region. The K panel is not a dye. It is more of a resin containing carbon black, which is highly visible to infrared-type readers and renders a pure black image.Black ExtractionWhen Disable Black Extraction is not selected (i.e., either Print YMC black under K or Print all black data is selected), Black Extraction is enabled.With either Print YMC black under K or Print all black data selected, you can identify which elements are to be selected for black extraction: black text, black graphics, and/or black monochrome bitmaps.The Restore Defaults button restores Black Panel default values.Note • The Black Panel (K) Tab applies only to surfaces of the card on which both YMC (color) and K (black) are to be printed.
Printer Settings and AdjustmentsPrinting PreferencesP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 49Advanced Settings (Black Extraction)The Advanced Settings tab allows you to manage Black Extraction.To access the Advanced Settings Tab, select Start > Printers and Faxes. Right click on the Zebra ZXP Series 8 Card Printer listing; and select Printing Preferences > Black Panel (K) > Advanced Settings.The figure below shows settings for the front side of the card; settings for the back side of the card are identical.•Print black with K panel: Specify the zones as either Defined areas, Undefined areas, or Full card.•Black level: Set the limits (0 to 5) on the RGB values defined as black.•Area manager: Note that this option is enabled when either the Defined areas or the Undefined areas is radio button is selected.Select an Area radio button (1 to 6), and then “drag” the cursor diagonally across the card outline (circled above) to identify location of the Zone. All dimensions are referenced to the upper-left corner of the card outline.The Restore Defaults button restores Advanced Settings default values.
50 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Printer Settings and AdjustmentsPrinting PreferencesAbout TabThe About Tab shows the copyright and the driver version for the Zebra ZXP Series 8 Card Printer.To access the About Tab, select Start > Printers and Faxes. Right click on the Zebra ZXP Series 8 Card Printer listing; and select Printing Preferences > About.
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 515ZXP ToolBoxIntroductionThe ZXP Toolbox provides advanced configuration capabilities and tools to manage the operation of your printer. Note that the ZXP Toolbox is a separate application that works independently from the printer driver.Important • Use of the ZXP Toolbox is intended only for advanced users and system administrators.
52 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxZXP Toolbox AccessZXP Toolbox AccessTo access the ZXP Toolbox from the printer driver, select Start > Printers and Faxes. Then right-click on the Zebra ZXP Series 8 Card Printer listing, and select Properties > Device Information > ZXP ToolBox.The ZXP ToolBox can also be accessed via Start > All Programs > Zebra ZXP Series 8 Card Printer.
ZXP ToolBoxPrinter ConfigurationP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 53Printer ConfigurationThe Printer Configuration section provides information on the printer, media information, mechanical and power adjustments, motor and sensor information, a save and restore configuration capability, a print job log, image controls, and firmware downloads.Printer Information• Version details include Firmware version and Driver version.• Memory information includes RAM and Flash sizes (KB).• Other information includes interface, print system, magnetic encoding, ribbon type, laminator type, printer status, contact smartcard, and contactless smartcard. Also included are a user-selectable OCP Language option (English, French, Spanish, German, Brazilian Portuguese, and Italian) and an Printer Panel LCD contrast adjustment capability.• Image size details include logical length, physical length, logical width, and physical width in pixels; and print resolution in pixels per inch.• Network configuration information includes an Enable DHCP checkbox, IP address, Gateway, Subnet mask, and MAC address.The Restore Defaults button restores default values.The Apply button applies changed values.
54 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxPrinter ConfigurationMedia InformationThis screen displays ribbon and transfer film details. This data is automatically read and updated from the installed media in the printer.• Ribbon details include type, Zebra part number, description, initial size (total image count), and images remaining.• Transfer film details include type, Zebra part number, description, initial size (total image count), and images remaining.
ZXP ToolBoxPrinter ConfigurationP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 55Motor and Sensor InformationThis screen displays the current status of the printer and provides standard printer information and sensor data. This information cannot be edited or changed by the user; however, this information may be useful for Zebra trained and certified personnel in diagnosing or evaluating the status of the printer.•Transfer Temperature details include top single, top double, bottom double, top single offset, top double offset, bottom double offset.•Transfer Speeds details include input single, output single, input double, output double, and transfer type.•Ribbon Take-up Motor lists various electrical characteristics of the motor. These characteristics are fixed settings/values.•Card Type displays the card type in use.The View Sensor Information button displays the Sensor Information screen; see next page.
56 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxPrinter ConfigurationView Sensor InformationThis screen displays “live” Sensor States and Sensor Values.Click on the Close button to close this screen.
ZXP ToolBoxPrinter ConfigurationP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 57Save/RestoreWhen you set up a printer, you can save the printer and driver configuration settings; then, when you restore or add additional printers, you can use the saved configuration to ensure configuration consistency.Note that the Saved/Restored Settings (circled below) are for the Printer.•The Save button saves the Driver Settings and/or Printer Settings in an XML file format.- The printer configuration settings are stored as P_<filename>- The driver configuration settings are stored as D_<filename>The Restore button restores the Driver Settings and/or Printer Settings.Note • The configuration files are stored in an XML format in the following default location:C:\Documents and Settings\All Users\ZMotif\Config
58 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxPrinter ConfigurationJob LogThe Job Log is a utility that builds a database of card transactions in the printer’s host computer. Job Log records data encoded on the card’s magnetic stripe, together with date, time, and the printer’s serial number. The data set can be uploaded at any time to a central archive, thus providing a means for security officers to validate the card by comparing it with tamper-proof real data.•Enable Logging - If this box is checked, the logging feature is enabled.•Logfile Definition - Choose one of the following options:- If the “Create new log file each day” box is unchecked, the data is saved to a log file of your choice (Filename).- If the box is checked, the data is saved to log file ZXPLog with the day’s date; e.g., ZXPLog_2009_3_4.- In addition to the Filename, you may wish to enter a special field Separator Character. The default field Separator Character is “|”.
ZXP ToolBoxPrinter ConfigurationP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 59•Log File Contents - The Log File Contents group selects the data to be logged in the file you specified above. The data will be logged in the order displayed on the screen, each field being separated by the character specified in the Logfile Definition, Separator.Log File Contents selections include:-Time: Logs the time a which the card was sent to the printer in the HH:MM:SS format. The 24-hour clock is used, so 13:00:00 = 1:00 pm, and 05:00:00 = 5:00 am.-Date: Logs the date the card was sent to the printer in the MM/DD/YYYY format.-Printer serial number: Logs the serial number of the printer that printed the card.-Static text: Adds to the record text in the box at right, 16 characters maximum.-IP address: Logs the IP address of the PC that sent the card to the printer.-Magnetic Track 1, 2, 3 Data: Logs the data sent to the printer to be encoded on the card’s magnetic stripe.-EIN data from Mag Track 2: Not implemented.-Application will send data with “~L=xxx” TextOut: Allows third-party applications to send data to be logged in much the same way as they would send magnetic data.-Spooler job number: Logs the number which the card print job was assigned in the Windows print spooler.-User name: Logs the username of the person submitting the card print job.The Save button saves the Job Log settings.The Save Printer Log button creates the following XML Log Files:- GetLogCleanHistory.xml- GetLogErrors.xml- GetLogEventHistory.xml- GetLogServiceHistory.xmlNote • Job Logs and Printer Logs are stored in the following default location:C:\Documents and Settings\All Users\ZMotif
60 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxPrinter ConfigurationImage ControlThe Image Control window lets you make color adjustments to compensate for camera or lighting conditions.Keep in mind that these color adjustments modify how the pictures print. The adjustments do not affect the image files. (That type of adjustment would be made in an image processing application program.)•The Monochrome conversions dropdown menu lets you select Dither error diffusion, dither halftoning, or Dither pure black on white.•Full color printing adjustments (-25 to +25 range) include Brightness, Contrast, Gamma, Saturation, Red, Green, and Blue.•Sharpening filter options are None, Normal, and High. Note that these adjustments have no effect on the preview image.Depending on the radio button selected, you can use the color matching profile selected in Properties > Color Management or you can disable the color matching profile.The Save button saves your image control settings.The Restore Defaults button restores the image control default values.
ZXP ToolBoxPrinter ConfigurationP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 61Firmware DownloadThe Firmware Download screen allows you to download firmware and firmware updates. Note that firmware updates can be found at http://zebracard.com under Drivers & Downloads.Caution • Do not turn power OFF while the printer is downloading and configuring the new firmware.
62 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxPrint Test CardPrint Test CardPrint Sample Card1. View the Test Card Library. Use the scrollbar to view all the selections.2. Set the front side:a. Select (click on) a card from the Test Card Library.b. Click on the Set As Front button.c. View the selected card in the Preview. Note that to remove the selected card from the Preview, click on the Set As Front button.d. To change your selection, repeat steps a through c.3. Set the back side: same as step 2, except click on the Set As Back button.4. When satisfied with your selection, click on the Print button to print the sample card.The Reprint last card button sends a command to the printer to print the last card.Note • The sample cards in the Test Card Library are .bmp images stored in the following default location: C:\Documents and Settings\All Users\ZMotif\Library
ZXP ToolBoxTechnologyP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 63TechnologyMagnetic EncodingThe Magnetic Encoding screen allows the user to test various magnetic encoding options. For more information on magnetic encoding, refer to Appendix B.Settings: EIN options not implemented.Read Data:• Coercivity: Select either High or Low.• Track selection:- For encoding: Click on the checkboxes to select Track 1, Track 2, and/or Track 3; enter the data to be written; and click on the Encode button.- For reading: Click on the checkboxes to select Track 1, Track 2, and/or Track 3; click on the Read button, and validate the data read.Note • Magnetic Encoding and Smart Card default values are set via the Card type in use option in the Card Setup tab, see page 46)
64 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxTechnologySmart CardThe Smart Card screen allows the user to test various smart card encoding options. For more information on smart card encoding, refer to Appendix C.• Card Readers: Select the card reader from the drop-down menu.- Card Option: Select either Contact or Contactless.• Card Types: Select the card type from the drop-down menu.-The Feed Card button feeds the card into the printer.- Input Data includes address, length, and input.• Click on the Read button to read data from the card.• Click on the Write button to write data to the card.• Click on the Write Raw Data button to write “raw data” to a card.•The Get ATR button returns the ATR (Answer To Reset) result from the card reader. This is useful to identifying the type of smart card inserted into the printer. The Eject Card button ejects the card.Click on the Messages checkbox to show the output in hex format.
ZXP ToolBoxAdvanced SecurityP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 65Advanced SecurityConfigure SecurityEnabling driver password protection prevents unauthorized persons from changing the printer configuration settings. Access to various printer screens can be selectively disabled based on the Windows User Login. To activate Driver Password Protection:1. Click on the Activate driver password protection checkbox.2. Enter the new password on the New password field. The password is case sensitive, eight characters minimum.3. Repeat the password in the Confirm password field.4. Click on the Apply button.Important • To manage this Advanced Security section, you are required to be the administrator of the computer or have administrative privileges.
66 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxAdvanced SecurityTo deactivate Driver Password Protection:1. Click on the Activate driver password protection checkbox to remove the checkmark.2. Enter your password in the Old password field.3. Leave the New password and the Confirm password fields blank.4. Click on the Apply button. This will bring up a ZXP Toolbox pop-up screen. To deactivate the the printer driver password, click on Yes. This will bring up another ZXP Toolbox pop-up screen. Click on OK. Last Print job option: •The Erase job data following successful card printing option erases the print job after successful card printing.•The Retain job data after card printing option allows the print job to remain in memory for multiple prints via the OCP.The Save button saves your selection.
ZXP ToolBoxAdvanced SecurityP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 67Security RolesUse this section used to establish security roles; i.e., grant and restrict access to various ZXP ToolBox screens. To set security access roles:1. Select a user from the drop-down menu.2. Use the arrow buttons (>, >>, <, and <<) to make specific features available to or restrict specific features from the selected user role.3. When satisfied with the selection, click on the Save button.At the next log in, the user will only see or have access to the features previously granted.Note • The list of users in the drop-down menu (e.g., Guest, HelpAssistant, Local User, localfix, etc.) is derived from the list of users on the system.
68 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A ZXP ToolBoxPrint ViewerPrint ViewerWhen you print a PRN file, you print directly to the printer, bypassing computer applications and associated printer drivers. This utility can be used to ensure that your printer is working properly by isolating it from driver-related and communication-related issues.Print PRN fileTo send a PRN file to the printer:1. Click on the Browse button.2. From the Browse window, locate and select a PRN file.3. Click on the Open button.4. View the PRN file.5. When satisfied with the selection, click on the Print button.Successfully printing the PRN file indicates that the printer and data communications to the printer are set up and configured properly.Note • Sample PRN files are stored in the following default directory/folder: C:\Documents and Settings\All Users\ZMotif\Library
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 696CleaningCleaning the PrinterClean your Printer using the Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer that cannot be reached, including the Printhead, Transport Rollers, and optional Magnetic Encoder Station.When to Clean• X-Roller and Y-Roller cleaning should occur every 5,000 cards.• Heated Roller cleaning should occur every 20,000 cards. Note that a Heated Roller Cleaning Card is not supplied with the printer; order Zebra Cleaning Card Kit P/N 105999-001.Caution • PROTECT YOUR FACTORY WARRANTY!The recommended cleaning procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the Printer.NEVER loosen, tighten, adjust, bend, etc., any part or cable inside the printer.NEVER use a high pressure air compressor to remove particles in the printer.
70 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A CleaningCleaning the PrinterCleaning the RollersStep 1. Initiate the cleaning process.a. Press the MENU button on the Operator Control Panel (OCP). The OCP will display the Main Menu.b. Scroll through the Main Menu, and select Advanced Settings. The OCP will display the Advanced Settings Menu.c. Scroll through the Advanced Settings Menu, and select Clean Printer. The OCP will display the Clean Printer Menu.Step 2. Clean the X-Drive Rollers.a. Select Clean Card Side Path to run the X-Roller Cleaning Routine.b. Use X-Path Cleaning Card P/N 211973-001.c. Follow the OCP instructions.d. When complete, the OCP will return to the Clean Printer Menu.Note • Do not use previously used cleaning cards.
CleaningCleaning the PrinterP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 71Step 3. Clean the Y-Drive Rollers.a. Select Clean Card Front Path to run the Y-Roller Cleaning Routine.b. Use Y-Path Cleaning Card P/N 211974-001.c. Follow the OCP instructions.d. When complete, the OCP will return to the Clean Printer Menu.Step 4. Clean the Heated Rollers.a. Select Clean Heated Roller Path to run the Heated Roller Cleaning Routine.b. Use Heated Roller Cleaning Card P/N 211975-001.c. Peel the protective film from the card.d. Follow the OCP instructions.e. When complete, the OCP will return to the Clean Printer Menu.f. Then use the Heated Roller Cleaning Card to clean the Platen; see page 72.Exit the Printer Menus by selecting RETURN at each menu level (Clean Printer Menu, Advanced Settings Menu, and Main Menu).
72 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A CleaningCleaning the PrinterCleaning the PlatenStep 1. Open the printer Door.Step 2. Remove the Transfer Film.Step 3. Manually run the Heated Roller Cleaning Card (P/N 211975-001) over the Platen.Step 4. Re-install the Transfer Film.Step 5. Close the printer Door.Platen
CleaningCleaning the PrintheadP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 73Cleaning the PrintheadPrinthead cleaning removes deposits when print anomalies persist. To clean, only use foam-tipped swabs.Step 1. Place the printer power switch in the OFF ( ) position.Step 2. Open the Door, and remove the print ribbon.Step 3. Bend the Cleaning Swab to release the cleaning fluid.Step 4. Clean Printhead by moving Cleaning Swab tip side-to-side across the Printhead elements. Only use moderate force. To re-order Cleaning Swabs, see the Media List on the User Documentation and Drivers CD supplied with this printer.Step 5. Reinstall the print ribbon, and close the Door.Step 6. Place the printer power switch in the ON ( | ) position.Caution • Never use a sharp object or any abrasive to scrape deposits from the Printhead. Permanent damage to the Printhead will result.Caution • Do not touch the Printhead if the printer has been in service in the last 10 minutes. It could be very hot and cause a burn.
74 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A CleaningCard Cleaning CartridgeCard Cleaning CartridgeThe Card Cleaning Cartridge cleans the cards entering the printer through the card feeder. To ensure print quality, the card cleaning roller requires periodic replacement. New card cleaning rollers are included with each print ribbon or may be purchased separately. (To reorder, refer to the Media List on the User Documentation and Drivers CD supplied with this printer.)Installation of the Card Cleaning Cartridge is described in Section 2 and is not repeated in detail here.Card Cleaning RollerThe Card Cleaning Roller cleans the cards entering and exiting the Transfer Station. To ensure print quality, the card cleaning roller requires periodic replacement. A new card cleaning roller is included with each print ribbon or may be purchased separately. (To reorder, refer to the Media List on the User Documentation and Drivers CD supplied with this printer.)Installation of the Card Cleaning Roller is described in Section 2 and is not repeated in detail here.Note • Before replacing the Card Cleaning Cartridge or its adhesive roller, clean the Printer using the Cleaning Cards as described earlier in this chapter.
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 757TroubleshootingThe table on the next page offers causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation or print quality. Use the following figure in conjunction with the table to help locate the possible cause and effect a solution.Print RibbonTransferFilmInput Hopper Operator Control Panel (OCP)Idler RollerAssembly DoorDoor (shown open)Transfer StationEjectRollerSingle Card Feed Slot
76 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A TroubleshootingOCP Error MessagesOCP Error Messages ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTIONCARD CLEAN ERROR Faulty Card Cleaning Roller (if error during single card feed) or Card Cleaning Cartridge (if cards fed from Input Hopper)Replace the Card Cleaning Roller or Card Cleaning Cartridge, as appropriateCARD FEED ERROR Card is jammed in Input Hopper a. Clear the card jam in the Input Hopper, and re-seat the Input Hopperb. Ensure that cards are not stuck together and that they are the correct thickness (30 - 40 mil)CARD JAM Card is jammed in Card Transport or Transfer Station Check the card path:a. Idler Roller Assembly (open door)b. Transfer Station (rotate the eject roller CCW)CARD NOT DETECTED Card did not reach card sensor or is jammed in Input Hopper or Card Transporta. Clear the card jam in the Input Hopper, and re-seat the Input Hopperb. Ensure that cards are not stuck together and that they are the correct thicknessc. Check Idler Roller Assembly (open door)CARD NOT INSERTED Card was not fed into Single Card Feed Slot within nominal 30-second periodRetry and feed card into the Single Card Feed Slot, or cancel the operationCOVER OPEN Door is ajar Verify the Door is completely closedEP SCRIPT ERROR Internal logic error a. Power cycle the printerb. Contact Zebra Technical SupportFILM JAM The Transfer Film is jammed a. Check the Transfer Filmb. Reinstall the Transfer Filmc. Repair the break in the Transfer Film and reinstallFILM MOTION ERROR Transfer Film not correctly responding to motion commands a. Check the Transfer Filmb. Reinstall the Transfer Filmc. Power cycle the printerd. Contact Zebra Technical SupportFW UPGRADE ERROR Invalid firmware version selected Verify the version, and retry updating the firmwareGENERAL MEMORY ERROR There is a problem when accessing memory a. Power cycle the printerb. Contact Zebra Technical SupportHCB BULB ERROR The Heater Controller Board (HCB) is unable to pulse the upper and lower heaters to bring the upper and lower rollers to the proper temperatureContact Zebra Technical SupportHCB SENSOR ERROR The Heater Controller Board (HCB) is unable to detect temperature of the upper or lower rollersContact Zebra Technical Support
TroubleshootingOCP Error MessagesP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 77INVALID CARD TYPE Encoding error a. Ensure that you are using the correct card typeb. In the Encoding tab of the driver Printing Preferences, check that the settings are correct for the cards you are usingc. Ensure that the data conforms to ISO Specificationsd. Retry writing and readingINVALID FILM Transfer Film does not match the printer a. Verify the part number of the Transfer Film is correct on OCPb. Power cycle the printerINVALID RIBBON Print ribbon does not match the printer a. Verify the part number of the print ribbon is correct on OCPb. Power cycle the printerMAG MOTION ERROR Mag card positioning error encountered Retry writing and readingMAG READ ERROR • Encoding error• Defective magnetic stripea. Ensure that you are using the correct card typeb. Check that the cards are loaded with the magnetic stripe in the correct orientation (normally this will be with the stripe down and toward the rear of the printer)c. Ensure that the cards are set-up correctly in the printer driver (coercivity setting)d. Ensure that the data conforms to ISO Specificationse. Retry readingMAG WRITE ERROR • Encoding error• Defective magnetic stripea. Ensure that you are using the correct card typeb. Check that the cards are loaded with the magnetic stripe in the correct orientation (normally this will be with the stripe down and toward the rear of the printer)c. Ensure that the cards are set-up correctly in the printer driver (coercivity setting)d. Ensure that the data conforms to ISO Specificationse. Retry writingMISSING HCB ERROR There is a problem with the Heater Controller Board (HCB) a. Power cycle the printerb. Contact Zebra Technical SupportMISSING MAB An error occurred when reading the RFID Tag by the MAB (Media Authentication Board)a. Check print ribbon orientationb. Verify part number of the print ribbonc. Power cycle the printerd. Contact Zebra Technical Support ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
78 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A TroubleshootingOCP Error MessagesMOTOR VOLTAGE ERROR Incorrect voltage detected at one or several motors in the unit a. Power cycle the printerb. Contact Zebra Technical SupportNO MAG STRIPE Mag stripe not detected a. Ensure that you are using the correct card typeb. Check that the cards are loaded with the magnetic stripe in the correct orientation (normally stripe down and toward the rear of the printer)OUT OF CARDS • The Input Hopper is empty• Card is stuck in Input Hoppera. Load cards in the Input Hopperb. Re-seat the Input HopperOUT OF FILM The Transfer Film has run out Load new roll of Transfer FilmOUT OF RIBBON The print ribbon has run out Load a new roll of print ribbonPRINTHEAD MOTION ERR Printhead did not move to proper position during initialization a. Power cycle the printerb. Contact Zebra Technical SupportPRINTHEAD TOO COLD Printhead temperature out of proper range (COLD) Contact Zebra Technical SupportPRINTHEAD TOO HOT Printhead temperature out of proper range (HOT) Contact Zebra Technical SupportREJECT ERROR A problem during the reject process Contact Zebra Technical SupportRIB COLOR DETECT ERR Print ribbon is not installed correctly Reinstall the print ribbonRIBBON ADC ERROR Possible hardware issue Contact Zebra Technical SupportRIBBON BEMF ERROR Problem with the Back EMF (BEMF) of the ribbon motors Contact Zebra Technical SupportRIBBON JAM The print ribbon is jammed a. Check the print ribbonb. Reinstall the print ribbonc. Repair the break in the print ribbon and reinstallRIBBON MOTION ERROR Ribbon not correctly responding to motion commands a. Check the print ribbonb. Reinstall the print ribbonc. Repair the break in the print ribbon and reinstallROLLERS OVER TEMP Heated Rollers (used to transfer the image from the Transfer Film to the Card) are too hot for proper operationTurn off power, and contact Zebra Technical SupportROLLERS UNDER TEMP Heated Rollers (used to transfer the image from Transfer Film to Card) are not hot enough for proper operationTurn off power, and contact Zebra Technical SupportSYSTEM ERROR Internal logic error a. Power cycle the printerb. Contact Zebra Technical SupportSYSTEM NOT READY A problem was detected during printer start-up a. Power cycle the printerb. Contact Zebra Technical SupportTRANSFER ERROR A problem was detected during the transfer process (print ribbon to film) Contact Zebra Technical Support ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
TroubleshootingOCP Test Card ImagesP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 79OCP Test Card ImagesSee detailed Test Card descriptions on the following page.Mid Gray Grid On Gray Cyan Stripes2 Pixel Grid Mid + Dark CyanMax Gray Offset Dots SmearMin Magenta White Max-Gray Max-Gray WhiteMotion & Registration Gradient Boxes Density SetupGrid On Gray 2
80 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A TroubleshootingTest Card DescriptionsTest Card DescriptionsImage Description Print artifacts to look for with this imageMid Gray Flat uniform gray Motion artifacts, banding, platen defects, transfer artifacts, dirt, overall density levelGrid On Gray Solid black on top, gray grid underneath Colored ribbon wrinkles in the black area, or clear/white transfer film wrinkles in the gray areaCyan Stripes Horizontal cyan stripes alongside vertical lighter cyan boxNon-uniformity or horizontal banding within cyan box on right of card2 Pixel Grid 2 pixel wide grid lines on white Mis-registration between color planesMid Magenta Flat uniform mid-density magenta Motion artifacts, banding, platen defects, density level, uniformityDark Cyan Maximum cyan only density image Motion artifacts, transfer artifacts, scratches, dirtMax Gray Maximum CMY (black) density imageWrinkles, snapping noise during printing, ribbon / transfer-film tears or breaks, flash, card positioningOffset Dots Individual C, M, and Y dots spaced at regular intervalsMotion artifacts on specific color planes, mis-registrationSmear Gray with full density YMCK blocks near topColor smear artifactsMin Magenta Flat uniform low-density magenta Motion artifacts, banding, platen defects, density level, uniformity, bead positionWhite Max-Gray Max-density areas on sides with tilted white center Ribbon wrinkleMax-Gray White Same as above with slant direction changedRibbon wrinkleMotion & Registration Uniform cyan with registration marks on sidesBanding, mis-registrations, motion artifactsGradient Boxes 3 sets of light-to-dark grayscale ramps Used to create color calibration look-up tableDensity Setup Used to measure mid and max densitiesDensity level of mid-gray and blackGrid On Gray 2 Less stressful version of the grid-on-gray targetColored ribbon wrinkles in the black area, or clear/white transfer film wrinkles in the gray area
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 818Technical SpecificationsStandard Features• Thermal transfer and dye diffusion to transfer film• Full color or monochrome reverse transfer printing• Single- and dual-sided printing• Maximum print speed (batch mode; i.e., the same image repeatedly)• Single-sided (Front Only) YMC 190 cphYMCK 16 0 cph• Dual-sided (Front and Back) YMCK (YMC Front, K Back) 170 cphYMCKK (YMCK Front, K Back) 150 cph• Photo quality image• Over-the-edge printing on standard CR80 media• Microsoft Windows Certified drivers • Single-card feed capability• 150 card capacity feeder (30 mil)• 15 card reject hopper (30 mil)• 100 card output hopper (30 mil)• i Series™ intelligent media technology• Auto calibration of media• 21-character soft menu LCD text operator display• 304 dpi (12.0 dots/mm) print resolution• 64MB memory standard• 2-year unlimited warranty on printer, lifetime limited warranty on printhead with Genuine Zebra Supplies
82 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Technical SpecificationsSpecificationsSpecificationsEncoding Options• Smart card contact encoder – ISO 7816, PC/SC Compliant• Magnetic stripe encoder – ISO 7811 and JIS-II (new and re-encoded; tracks 1, 2, and 3; high and low coercivity; stripe down; 30 - 40 mil card thickness)• Contact smart card encoder – EMV level 1 certified• ISO 14443 MIFARE (13.56 MHz) and ISO 7816 contact encoder comboCommunications Interfaces • USB V2.0 / 1.1 protocol• USB supports plug-n-play printer identification• USB and internal 10/100 Ethernet (Standard) ** The 10/100 Ethernet functionality requires a firmware upgrade to be activated. This firmware is pending release and will be available for download at www.zebracard.com. Check our website occasionally for this and other upgrades.Software Microsoft Windows Certified Printer Drivers Supported• Windows XP*, Windows Vista*, Windows Server 2003**32-bit and 64-bit certifiedDriver Features• Graphical card orientation setting to visualize card printing setup and configuration• Card type setting eliminates unnecessary setup and configuration settings • Complete graphical control over area and element selection of black extraction parameters insures true black and color printing exactly where you want it on the card • Auto sensing of print ribbon type• Optional driver password protection setting to prevent accidental or unauthorized printer configuration changes ZXP Toolbox• Printer configuration tools and utilities for complete control over all printer functions and features • User role-based features enables true security printer operations• Complete technology card management enables setup and testing of all printer and encoder features and functionality• Printer test cards and diagnostics utilities ensure error free printing and fast troubleshooting capabilities
Technical SpecificationsSpecificationsP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 83Card Compatibility• Card Thickness: 30 – 40 mil• Card Size: ISO 7810 format, Type ID-1, CR-80• Card Material: ABS; PVC, Composite; TESLIN, Composite; PET; PETG; Polycarbonate; PVC Agency ApprovalsZebra ZXP Series 8 Card Printer complies with following applicable directives and standards for the ITE: Residential, Commercial and Light Industry environments• For US/Canada/Mexico/Australia and New Zealand• FCC Class A, cfr47, Part 15 Subpart J• FCC 15.257 2008, Part15 Subpart C • Canadian STD RSS-210• NOM-ETL (Mexico)• EN60950: 2000 Safety Standard (TUV & RTL)• C-Tick (Australia) Electromagnetic Radiation Standard•For Europe:• Applicable Directives and Supporting Standards:2004/108/EC EMC Directive, EN55022:2006 Class A, EN55024:1998+AD1:2001+AD2:2003,EN61000-3-2:2006, EN61000-3-3:1995+AD1:2001,2006/95/EC LVD Directive, EN60950-1:2001, CB Scheme• WLAN EnabledApplicable Directives and Supporting Standards:99/5/EC R&TTE Directive, EN 301 489-17 V1.2.1 (2002-08), EN 300 328 V1.7.1 (2006-10)•RFID EnabledApplicable Directives and Supporting Standards: 99/5/EC R&TTE Directive, EN 301 489-3 V1.4.1 (2002-08), EN 300 220-2 V2.1.2 (2007-06)
84 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Technical SpecificationsSpecificationsElectrical• Auto-switching Single-phase AC power• 90V~264V AC RMS and 47-63 HZ (50-60 Hz nominal)• Power consumption: Idle 100 WPrinting 150 WInitializing / Warm-up 300 WSleep 20 WPhysical• Height (printer only) 11.9" (303 mm)• Height (with card feeder) 13.2" (334 mm)• Width 14" (356 mm)• Width (with card feeder) 14.9” (379 mm)• Depth 20.4" (519 mm)• Weight (printer only) 27.5 lbs (12.5 kg) Environmental• Operating Temperature 59º to 77ºF (15º to 25ºC) • Storage Temperature 23º to 131ºF (-5º to 55ºC)• Operating Humidity 20% to 80% non-condensing• Storage Humidity 10% to 90% non-condensing • Shipping Temperature -40º to 140ºF (-40º to 60ºC)• Shipping Humidity 10 to 90% non-condensing The device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference (2) This device must accept any interference received including interference that may cause undesired operation. IC Caution Statement Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Technical SpecificationsDeclarations of ConformityP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 85Declarations of ConformityFor a formal certificate, please contact the Compliance Office at Zebra’s Camarillo facility.EUROPE: Norway Only: This product is also designed for IT power system with phase to phase voltage 230V. Earth grounding is via the polarized, 3-wire power cord.FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan”SE: “Apparaten skall anslutas till jordat uttag”NO: “Apparatet må tilkoples jordet stikkontakt”FCC RegulationsThe Zebra ZXP Series 8 Card Printer has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and operated in accordance with the Zebra ZXP Series 8 Card Printer User’s Manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Zebra may cause harmful interference and void the FCC authorization to operate this equipment.FCC Radiation Exposure Statement (applicable to 15.247 device only)This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum 20 cm between the radiator and your body. This transmitter must not be collocated or operating in conjunction with any other antenna or transmitter unless authorized to do so by the FCC.Industry Canada NoticeThis device complies with Industry Canada ICES-003 class A requirements.Cet équipement est conforme à l 'ICES-003 classe A de la Norme Industrielle Canadienne.ZEBRA TECHNOLOGIES CORPORATIONDeclares that the following Information Technology EquipmentZebra ZXP Series 8 Card Printercomplies with following applicable directives and standards for theITE: Residential, Commercial & Light Industry environmentsApplicable Directives and Supporting Standards:2004/108/EC EMC Directive, EN55022:2006 Class A, EN55024:1998+AD1:2001+AD2:2003EN61000-3-2:2006, EN61000-3-3:1995+AD1:2001,2006/95/EC LVD Directive, EN60950-1:2001, CB SchemeRFID EnabledApplicable Directives and Supporting Standards:99/5/EC R&TTE Directive, EN 301 489-3 V1.4.1 (2002-08), EN 300 220-2 V2.1.2 (2007-06)
86 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 87APPENDIX APrinter ConfigurationsIntroductionThe Part Number of a particular printer is shown on a label affixed to the bottom of the printer; that Part Number identifies the specific configuration for that printer. The chart on the following page shows the configurations that are available.
88 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Printer ConfigurationsPart NumbersPART NUMBER DESCRIPTIONZ 8 _Base Unit_ _ 1_ _ 2--_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ _ _Single-Sided PrintingDual-Sided Printing_ _ __ _ __ _ _---0 _ _ _ _ _ _ _ _ _ _ _A _ _ _ _ _ _ _ _ _ _ _E _ _ _ _ _ _ _ _ _ _ _Smart Card OptionsNoneContact Encoder + Contactless MIFARE Contact Station_ _ __ _ _--_ 0 _ _ _ _ _ _ _ _ _ __ M _ _ _ _ _ _ _ _ _ _Mag EncodersNoneISO HiCo/LoCo Mag S/W Selectable_ _ __ _ _--_ _ 0 _ _ _ _ _ _ _ _ __ _ A _ _ _ _ _ _ _ _ _Security OptionsNoneEnclosure Lock_ _ _ - _ _ _ C _ _ _ _ _ _ _ _InterfaceUSB and 10/100 Ethernet ** The 10/100 Ethernet functionality requires a firmware upgrade to be activated. This firmware is pending release and will be available for download at www.zebracard.com. Please check our website occasionally for this and other upgrades._ _ __ _ _--_ _ _ _ 0 _ _ _ _ _ _ __ _ _ _ D _ _ _ _ _ _ _Software/KitNoneMedia Starter Kit (includes: 1 YMCK ribbon kit, 1 roll of InTM, 200 PVC cards)_ _ _ - _ _ _ _ _ 0 0 0 _ _ _ _MiscellaneousNone_ _ _ - _ _ _ _ _ _ _ _ X X _ _Country CodeCountry Code_ _ _ - _ _ _ _ _ _ _ _ _ _ 0 0Custom CodeReserved for future options
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 89Appendix BMagnetic Card EncoderIntroductionThis Appendix includes operation and maintenance requirements for Printers with the optional magnetic card stripe encoder.The magnetic encoder can be set for either high or low coercivity. Use the printer driver to change the encoder setting.Mag Encoder (optional) behind the idler roller assembly door
90 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Magnetic Card EncoderDriver SettingThe Card Setup tab allows the user to specify the Magnetic Encoder Card Type in use. Based on your selection, the printer automatically adjusts various printer properties for optimum performance. If your card type is not listed in the drop-down menu, select Custom and fill out the Card Specifications pop-up screen.To access the Card Setup Tab, select Start > Printers and Faxes. Right click on the Zebra ZXP Series 8 Card Printer listing; and select Printing Preferences > Card Setup.• Make the appropriate Magnetic Encoder Card Type selection.
Magnetic Card EncoderP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 91Media Loading OrientationWhen loading cards with magnetic stripes into the card feeder, ensure that the magnetic stripe is down and to the rear of the printer.Magnetic Encoder CleaningThe Magnetic Encoder is cleaned as part of the printer cleaning process; see Section 6. If the frequency of encoding errors increases, the head may need additional cleaning. To cleans, only use foam-tipped swabs.Step 1. Open the Door.Step 2. Open the idler roller assembly door.Step 3. Bend the Cleaning Swab to release the cleaning fluid.Step 4. Clean the Magnetic Encoder by moving Cleaning Swab tip side-to-side across the head elements. To re-order Cleaning Swabs, see the Media List on the User Documentation and Drivers CD supplied with this printer.Step 5. Close the idler roller assembly door.Step 6. Close the Door.Note • ONLY USE cards that comply with ISO 7810 and 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes.Caution • Never use a sharp object or any abrasive to scrape deposits from the Magnetic Encoder. Permanent damage to the Magnetic Head will result.
92 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 93APPENDIX CSmart Card OptionsIntroductionThis section contains information on the additional operations of a Printer equipped with one or more of the available Smart Card options.Smart Cards can have a built-in microcomputer and/or memory to store fingerprints, voice recognition patterns, medical records, and other such data. All other printer operations remain the same as the standard models.
94 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Smart Card OptionsEncoding and Reading Smart CardsEncoding data onto Smart Cards and reading the data previously encoded on them is totally under control of the application software; no operator action is required.If you experience any problems with encoding or reading data, refer to the users manual or other documentation for the application software.Driver SettingThe Card Setup tab allows the user to specify the Smart Card Type in use. Based on your selection, the printer automatically adjusts various printer properties for optimum printer performance. If your card type is not listed in the drop-down menu, select Custom and fill out the Card Specifications pop-up screen.To access the Card Setup Tab, select Start > Printers and Faxes. Right click on the Zebra ZXP Series 8 Card Printer listing; and select Printing Preferences > Card Setup.• Make the appropriate Smart Card Type selection.
Smart Card OptionsP1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 95Contact Smart CardsContact Smart Cards have a pad of contacts on the surface of the card that connect to the circuitry embedded into the card. The printer responds to commands that position the card at the contact location, where the printer connects to the contacts on the Smart Card. Data to be encoded onto the Smart Card, and data read from the Smart Card, can interface via a connector on the printer’s rear panel (“Contact Station”), or encoding/decoding can be performed by logic on the printer’s Main PCBA (“Contact Encoder”). All other printer operations remain the same as the standard models.Media Loading Orientation for Contact Smart CardsOrient the cards with the gold-plated Smart Card contacts at the top surface of the card and facing to the left.Contact Station Smart Card InterfaceWhen a command to the printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female DB-9 connector on the rear of the printer.An attached external Smart Card Programmer can be used to program Smart Card chips. The following table shows the Smart Card Contact Points. Pin Smart Card Contact Points DB-9 Smart Card Contact Points1 C1 (VCC) 6 C6 (Vpp)2 C2 (Reset) 7 C7 (I/O)3 C3 (Clock) 8 C8 (RFU)4C4 (RFU)9(GND when chip is at station)5 C5 (GND)DB-9 Connector location for Smart Card Contact Station
96 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Smart Card OptionsContactless Smart CardsRather than using a contact pad, Contactless Smart Cards use various short-range radio technologies to “connect” to the printer. The printer moves the card to an antenna location on the card path, and the encoding or decoding occurs. All other printer operations remain the same.Media Loading Orientation for Contactless Smart CardsFor Contactless Smart Cards, orientation is not a consideration.Printing on Contactless Smart CardsWith reverse transfer printing technology, there are no restrictions when designing material to be printed on Contactless Smart Cards.
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 97Appendix DPacking the Printer forShipmentIntroductionIf the printer is to be shipped, it is important to use the original packing and shipping material to prevent damage to the Printer. If the original material is lost, a replacement Shipping Kit can be ordered from Zebra; refer to the Media List on the User Documentation and Drivers CD supplied with this printer.ProcedureStep 1. Remove any cards from the Input and Output Hoppers.Step 2. If the printer still has power applied and is turned on and is still connected to the host computer, set the printer’s power switch (on the back of the printer) to the OFF ( ) position; and disconnect the interface and power cables to the printer.Step 3. Open the printer Door.Step 4. Remove the Print Ribbon and Transfer Film. (If you wish to save the print ribbon and film for future use, you may want to put them in a plastic bag for storage.)Step 5. Remove the Card Cleaning Cartridge and Card Cleaning Roller, and place them in the foam insert. Step 6. Close the printer Door.Note • The specifics of the shipment and the printer’s condition may influence which of the following steps are followed; common sense should prevail.
98 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Packing the Printer for ShipmentStep 7. Remove the Input and Output Hopper, and place them in the foam insert.Step 8. Place the Printer in its protective plastic bag.Step 9. Place the lower foam insert in the Shipping Carton.Step 10. Use both hands to carefully place the Printer into the recess in the lower foam insert.Step 11. Place the upper foam insert onto the Printer, and gently press it down so it makes a snug fit on the Printer -- the top of the upper foam insert should be even with the upper edge of the Shipping Carton.Step 12. Close the Shipping Carton.Step 13. Tape the Shipping Carton securely.Note • In the figure below, the printer and accessories are shown in the bottom foam insert, out of the shipping carton for clarity.Card Cleaning RollerCard Cleaning CartridgeInput HopperOutput Hopper
P1011091-001 Rev. A Zebra ZXP Series 8 Card Printer User’s Manual 99Appendix EWorldwide SupportFor Technical Support or Repair Services, contact the appropriate facility listed below.North America and Latin America - Technical SupportZebra Technologies Card Printer Solutions1001 Flynn RoadCamarillo, CA 93012-8706 USAPhone: +1 800 511 9909 (when calling from within the U.S.)+1 805 577-7002, option 1 (when calling from Latin America)email: techsu pport@zebra.comNorth America and Latin America - Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of-warranty repair, contact Repair Services for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material, and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to either address listed below:Zebra Technologies Card Printer Solutions1001 Flynn RoadCamarillo, CA 93012-8706 USAPhone: +1 800 452 4034+1 805 578 1201email: repair -ca@zebra.comZebra Technologies Card Printer Repair Services333 Corporate Woods ParkwayVernon Hills, IL 60061Phone: 1-877 -275-9327email: repair@zebra.comwebform: www.zebra.com/repair
100 Zebra ZXP Series 8 Card Printer User’s Manual P1011091-001 Rev. A Worldwide SupportEurope, Middle East, and Africa - Technical SupportZebra Technologies Card Printer SolutionsDukes MeadowMillboard Road, Bourne EndBuckinghamshire SL8 5XF, UKPhone: +44 (0) 1628 556 000FAX: +44 (0) 1628 556 001e-mail: cardts@zebra.comEurope, Middle East, and Africa - Repair ServicesBefore returning any equipment to Zebra Technologies Corporation for in-warranty or out-of-warranty repair, contact Repair Services for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material, and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:Zebra Technologies Card Printer SolutionsPittman Way Fulwood, Preston Lancashire PR2 9ZD, UKPhone: + 44 (0) 177 2 69 3069FAX: + 44 (0) 177 2 69 3046email: ukrma@zebra.comAsia Pacific - Technical Support and Repair ServicesBefore returning any equipment to Zebra Technologies Corporation for in-warranty or out-of-warranty repair, contact Repair Services for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material, and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:Zebra Technologies Card Printer Solutions120 Robinson Road#06-01 Parakou BuildingSingapore 068913Phone: + 65 6885 0833e-mail: esoh@zebra.comWebsitewww.zebracard.com

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