Zebra Z4Mplus Users Manual Technical Writer II

2014-12-11

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User Guide

© Copyright 2003 ZIH Corp.
This copyrighted guide and the label printers described herein are owned by
Zebra Technologies Corporation. All rights are reserved. Unauthorized
reproduction of the guide or the software in the label printer may result in
imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506).
Copyright violators may be subject to civil liability.
IBM® is a registered tradement of IBM Corporation and TrueType® is a
registered trademark of Apple Computer, Inc.
Zebra®, Stripe®, ZPL®, and ZPL II® are registered trademarks of Zebra
Technologies Corporation.
All other brand names, product names, or trademarks belong to their respective
holders.

Z4Mplus and Z6Mplus User Guide:
Customer order number 13163L
Manufacturer part number 13163LB

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Z4Mplus and Z6Mplus User Guide

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and
its subsidiaries (“Zebra Technologies”). It is intended solely for the information and
use of parties operating and maintaining the equipment described herein. Such
propriety information may not be used, reproduced, or disclosed to any other parties
for any other purpose without the expressed written permission of Zebra Technologies
Corporation.

Product Improvements
Continuous improvement of products is a policy of Zebra Technologies Corporation.
All specifications and designs are subject to change without notice.

Z4Mplus and Z6Mplus User Guide

FCC Compliance Statement
Note: This equipment has been tested and found to comply with the limits for a Class
B Digital Device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a residential environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the product
manuals, may cause harmful interference to radio communications.
In order to ensure compliance, this printer must be used with Shielded Communication
Cables.
“The user is cautioned that any changes or modifications not expressly approved by
Zebra Technologies Corporation could void the user’s authority to operate the
equipment.”

Canadian DOC Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.

Liability Disclaimer
Zebra Technologies Corporation takes steps to assure that its published Engineering
specifications and manuals are correct; however, errors do occur. Zebra Technologies
Corporation reserves the right to correct any such errors and disclaims liability
resulting therefrom.

Limitation of Liability
In no event shall Zebra Technologies Corporation or anyone else involved in the
creation, production or delivery of the accompanying product (including hardware and
software) be liable for any damages whatsoever (including, without limitation,
consequential damages including loss of business profits, business interruption or loss
of business information) arising out of the use of or the results of use of or inability to
use such product, even if Zebra Technologies Corporation been advised of the
possibility of such damages. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not
apply to you.

Z4Mplus and Z6Mplus User Guide

Copyrights
The copyrights in this manual and the label printer described therein are owned by
Zebra Technologies Corporation. All rights are reserved. Unauthorized reproduction
of this manual or the software in the label printer may result in imprisonment of up to
one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be
subject to civil liability.
All trademarks and registered trademarks are property of their respective owners.
Copyright 2003 ZIH Corp. All rights reserved.

Z4Mplus and Z6Mplus User Guide

vii

viii

Z4Mplus and Z6Mplus User Guide

DECLARATION OF CONFORMITY
I have determined that the Zebra printers identified as the
Z4Mplus/Z6Mplus-Series
manufactured by:

Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061-3109 U.S.A.
Have been shown to comply with the applicable technical standards of the FCC

For Home, Office, Commercial, and industrial use
If no unauthorized change is made in the equipment,
and if the equipment is properly maintained and operated.

Z4Mplus and Z6Mplus User Guide

Warranty Information

Effective November 1, 2001
All Zebra Technologies Corporation products are sold with warranties. Following is
some general information:

Printer Products
Printers. All printers (excluding printheads) are warranted against defect in material or
workmanship for twelve (12) months from the purchase date.
Proof of purchase or shipment date is required to validate the warranty period. The
warranty becomes void if the equipment is modified, improperly installed or used,
damaged by accident or neglect, or if any parts are improperly installed or replaced by
the user.
Note: Products returned must be packaged in the original or comparable packing and
shipping container. In the event equipment is not so packaged, or if shipping damage is
evident, it will not be accepted for service under warranty. Surface transportation
charges for return to customers in the continental United States is paid by Zebra.
Otherwise, Zebra pays CPT (carriage paid to) nearest airport; customer pays customs,
duties, taxes, and freight from airport to destination. If Zebra determines that the

Z4Mplus and Z6Mplus User Guide

Printer Products

product returned for warranty service or replacement is not defective as herein
defined, the customer will pay all handling and transportation costs.
Printheads. Since printhead wear is part of normal operation, the original printhead is
covered by a limited warranty as indicated below. Warranty period begins on purchase
date.
Printhead
Bar code label printer printheads
Card printer printheads

Warranty Period
6 months
12 months

To qualify for this warranty, the printhead must be returned to the factory or to an
authorized service center. Customers are not required to purchase Zebra supplies
(media and/or ribbons) for warranty qualification. However, if it is determined that the
use of other manufacturer supplies has caused any defect in the printhead for which a
warranty claim is made, the user is responsible for Zebra’s labor and material charges
required to repair the defect. The warranty becomes void if the printhead is physically
worn or damaged; also if it is determined that failure to follow the preventive
maintenance schedule listed in the User’s Guide has caused defect in the thermal
printhead for which a warranty claim is made.
Software. Software is warranted to be free of defects in material and workmanship for
30 days from the date of purchase. In the event of notification within the warranty
period of defects, Zebra will replace the defective diskette or documentation.
Batteries. Mobile printer batteries are warranted to be free of defects in material and
workmanship for 90 days from date of purchase. In the event of notification within the
warranty period, Zebra will replace the defective battery provided there has not been
damage resulting from user abuse.
Parts. All parts, maintenance kits, options kits, and accessories are warranted to be free
of defects in material and workmanship for 90 days (except where otherwise noted)
from date of purchase. This warranty becomes void if the item is modified, improperly
installed or used, or damaged by accident or neglect.

xii

Z4Mplus and Z6Mplus User Guide

Printer Products

Supplies Products
Supplies are warranted to be free from defect in material and workmanship for a
period of six (6) months for media and twelve (12) months for ribbon from the date of
shipment by Zebra. This is provided the user has complied with storage guidelines,
handling, and usage of the supplies in Zebra printers.
Zebra’s sole obligation under these warranties is to furnish parts and labor for the
repair or possible replacement of products found to be defective in material or
workmanship during the warranty period. Zebra may in its discretion issue a credit for
any such defective products in such amount as it deems reasonable.

Warranty Exclusions & Conditions Statement
The warranties provided above are the only warranties applicable. No other
warranties, expressed or implied, are given. Zebra does not make any IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE in connection with its sale of products or services. While Zebra’s desire is
to be responsive to specific needs and questions, Zebra does not assume responsibility
for any specific application to which any products are applied including, but not
limited to, compatibility with other equipment. All statements, technical information
or recommendations relating to Zebra products are based upon tests believed to be
reliable yet do not constitute a guaranty or warranty.
Zebra’s maximum liability for warranty claims is limited to the invoice price of the
product claimed defective. Zebra does not assume responsibility for delays or
replacement or repair of products. Zebra shall not under any circumstances whatsoever
be liable to any party for loss of profits, lost data, diminution of good will, or any other
special or consequential damages whatsoever with respect to any claim made under
agreement with Zebra. Specifically for software, Zebra is not liable for any incidental
or consequential damages caused by abuse or misapplication of the software or by its
use in violation of the U.S. copyright law or international treaty.
No salesperson, representative, or agent of Zebra is authorized to make any guaranty,
warranty, or representation that contradicts the foregoing. Any waiver, alteration,
addition or modification to the foregoing warranties must be in writing and signed by
an executive officer of Zebra to be valid.

Z4Mplus and Z6Mplus User Guide

xiii

Printer Software and Firmware License Agreement

Zebra Link License Agreement

Printer Software and Firmware License
Agreement
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND
CONDITIONS OF THIS ZEBRA TECHNOLOGIES CORPORATION PRINTER
SOFTWARE AND FIRMWARE LICENSE AGREEMENT (“PSFLA”) BEFORE
USING THE PRINTER WHICH IS ENCLOSED OR OTHERWISE ASSOCIATED
WITH THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS
AND CONDITIONS, DO NOT OPERATE THE PRINTER AND PLEASE
PROMPTLY RETURN THE PRINTER, ENCLOSURES AND ALL PACKAGING
FOR A FULL REFUND.
Zebra Technologies Corporation (“ZEBRA”) hereby grants you a non-exclusive, nontransferable license to use the SOFTWARE and FIRMWARE embedded in the printer
and the accompanying documentation according to the following terms:
1. The printer enclosed with or otherwise associated with this Agreement has or
includes certain SOFTWARE and FIRMWARE therein which is protected by
copyright laws and international copyright treaties, as well as other intellectual
property laws and treaties. The SOFTWARE and FIRMWARE is licensed, not
sold. Such SOFTWARE and/or FIRMWARE may include, but is not limited to,
SOFTWARE and/or FIRMWARE that is licensed under one or more of the
following trademarks: ZPL (Zebra Programming Language), Zebralink, Web
View, Web Alert, ZBI (Zebra Basic Interpreter), BAR-ONE, ZTools, Utilities,
ZebraNet View for IP, ZebraNet Alert, PC Management Program, ZebraNet View
for Networks and ZebraNet Connect.
2. GRANT OF LICENSE. This License grants you the following rights:
• SOFTWARE and FIRMWARE. You may use, access, display, run, or
otherwise interact with (“RUN”) the SOFTWARE and FIRMWARE in
connection with operating the printer which is enclosed with or otherwise
associated with this PSFLA (“PRINTER”). The primary user of the PRINTER
may make a second copy for his or her exclusive use on a portable computer/
printer.

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Z4Mplus and Z6Mplus User Guide

Printer Software and Firmware License Agreement

• Storage/Network Use. You may also store or install a copy of the SOFTWARE
and FIRMWARE on a storage device, such as a network server, used only to
RUN the SOFTWARE and FIRMWARE on your other PRINTERS over an
internal network; however, you must acquire and dedicate a license for each
separate PRINTER on which the SOFTWARE and FIRMWARE is RUN from
the storage device. A license for the SOFTWARE and FIRMWARE may not
be shared or used concurrently on different PRINTERS.
• Reservation of Rights. All rights not expressly granted are reserved by
ZEBRA.
• Accessing Services Using the SOFTWARE and FIRMWARE. Your use of any
service accessible using the SOFTWARE and FIRMWARE is not covered by
this PSFLA and may be governed by separate terms of use, conditions or
notices.
3. RESTRICTIONS.
• You must maintain all copyright notices on all copies of the SOFTWARE and
FIRMWARE.
• Limitations on modification. You may not modify, adapt, translate, or create
derivative works based on this SOFTWARE OR FIRMWARE or the
accompanying documentation.
• Limitations of Reverse Engineering, Decompilation and Disassembly. You
may not reverse engineer, decompile, or disassemble the SOFTWARE or the
FIRMWARE, except and only to the extent that such activity is permitted by
applicable law notwithstanding this limitation.
• Rental. You may not rent or lease or lend the SOFTWARE or FIRMWARE.
• Support Services. ZEBRA may provide you with support services related to
the SOFTWARE and/or FIRMWARE (“SUPPORT SERVICES”), in its
discretion. Use of SUPPORT SERVICES, if any, is governed by the ZEBRA
policies and programs described in the user manual, in “online”
documentation, and/or other ZEBRA provided materials. Any supplemental
SOFTWARE or FIRMWARE code provided to you as a part of SUPPORT
SERVICES shall be considered part of the SOFTWARE and/or FIRMWARE
and is subject to the terms of this PSFLA. With respect to technical
information you provide to ZEBRA as part of the SUPPORT SERVICES,
ZEBRA may use such information for its business purposes, including for
product support and development. ZEBRA will not utilize such technical
information in a form that personally identifies you except to the extent
necessary to provide you with support.

Z4Mplus and Z6Mplus User Guide

Printer Software and Firmware License Agreement

• Replacement, Modification and Upgrade of the SOFTWARE and/or
FIRMWARE. ZEBRA reserves the right to replace, modify or upgrade the
SOFTWARE and/or FIRMWARE at any time by offering you a replacement
or modified version of the SOFTWARE and/or FIRMWARE or such upgrade
and to charge for such replacement, modification or upgrade. Any such
replacement or modified SOFTWARE and/or FIRMWARE code or upgrade to
the SOFTWARE and/or FIRMWARE offered to you by ZEBRA shall be
considered part of the SOFTWARE and/or FIRMWARE and subject to the
terms of this PSFLA (unless this PSFLA is superseded by a further PSFLA
accompanying such replacement or modified version of or upgrade to the
SOFTWARE and/or FIRMWARE). In the event that ZEBRA offers a
replacement or modified version of or any upgrade to the SOFTWARE and/or
FIRMWARE, (a) your continued use of the SOFTWARE and/or FIRMWARE
is conditioned on your acceptance of such replacement or modified version of
or upgrade to the SOFTWARE and/or FIRMWARE and any accompanying
superseding PSFLA and (b) in the case of the replacement or modified
SOFTWARE and/or FIRMWARE, your use of all prior versions of the
SOFTWARE and/or FIRMWARE is terminated.
4. TERMINATION. Without prejudice to any other rights, ZEBRA may terminate
this PSFLA if you fail to comply with the terms and conditions of this PSFLA.
ZEBRA may terminate this PSFLA by offering you a superseding PSFLA for the
SOFTWARE and/or FIRMWARE or any replacement or modified version of or
upgrade to the SOFTWARE and/or FIRMWARE and conditioning your continued
use of the SOFTWARE and/or FIRMWARE or such replacement, modified or
upgraded version on your acceptance of such superseding PSFLA. In addition,
ZEBRA may terminate this PSFLA by notifying you that your continued use of the
SOFTWARE and/or FIRMWARE is prohibited. In the event that ZEBRA
terminates this PSFLA, you must immediately stop using the SOFTWARE and/or
FIRMWARE and destroy all copies of the SOFTWARE and/or FIRMWARE and
all of its component parts.
5. COPYRIGHT. All title and copyrights in and to the SOFTWARE and
FIRMWARE, the accompanying printed materials, and any copies of the
SOFTWARE and FIRMWARE, are owned by ZEBRA or its suppliers. All title
and intellectual property rights in and to the content which may be accessed
through use of the SOFTWARE and/or FIRMWARE is the property of the
respective content owner and may be protected by applicable copyright or other
intellectual property laws and treaties. This PSFLA grants you no rights to use
such content. If this SOFTWARE and/or FIRMWARE contains documentation
which is provided only in electronic form, you may print one copy of such
electronic documentation. You may not copy the printed materials accompanying
the SOFTWARE and/or FIRMWARE.

xvi

Z4Mplus and Z6Mplus User Guide

Printer Software and Firmware License Agreement

6. U.S. GOVERNMENT RESTRICTED RIGHTS. All SOFTWARE and/or
FIRMWARE provided to the U.S. Government pursuant to solicitations issued on
or after December 1, 1995 is provided with the commercial rights and restrictions
described elsewhere herein. All SOFTWARE and/or FIRMWARE provided to the
U.S. Government pursuant to solicitations issued prior to December 1, 1995 is
provided with RESTRICTED RIGHTS as provided for in FAR, 48 CFR 52.227-14
(JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applicable.
7. EXPORT RESTRICTIONS. You agree that you will not export or re-export the
SOFTWARE and/or FIRMWARE, any part thereof, or any process or service that
is the direct product of the SOFTWARE and/or FIRMWARE (the foregoing
collectively referred to as the “RESTRICTED COMPONENTS”), to any country,
person or entity subject to U.S. export restrictions. You specifically agree not to
export or re-export any of the RESTRICTED COMPONENTS (i) to any country
to which the U.S. has embargoed or restricted the export of goods or services,
which currently include, but are not necessarily limited to Cuba, Iran, Iraq, Libya,
North Korea, Sudan and Syria, or to any national of any such country, wherever
located, who intends to transmit or transport the RESTRICTED COMPONENTS
back to such country; (ii) to any person or entity who you know or have reason to
know will utilize the RESTRICTED COMPONENTS in the design, development
or production of nuclear, chemical or biological weapons; or (iii) to any person or
entity who has been prohibited from participating in U.S. export transactions by
any federal agency of the U.S. government. You warrant and represent that neither
the U.S. Commerce Department, Bureau of Export Administration nor any other
U.S. federal agency has suspended, revoked or denied your export privileges.
8. DISCLAIMER OF WARRANTIES. ZEBRA AND ITS SUPPLIERS PROVIDE
THE SOFTWARE AND/OR FIRMWARE “AS IS” AND WITH ALL FAULTS,
AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT
LIMITED TO ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF
LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE OR LACK OF
WORKMANLIKE EFFORT. ALSO, THERE IS NO WARRANTY OR
CONDITION OF TITLE, OF QUIET ENJOYMENT, OR OF
NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR
PERFORMANCE OF THE SOFTWARE AND FIRMWARE IS WITH YOU.
ZEBRA DOES NOT WARRANT THAT THE OPERATION OF THE
SOFTWARE OR FIRMWARE WILL BE UNINTERRUPTED OR ERROR
FREE.

Z4Mplus and Z6Mplus User Guide

xvii

Printer Software and Firmware License Agreement

9. EXCLUSION OF ALL DAMAGES. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZEBRA OR ITS
SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR
ANY INJURY TO PERSON OR PROPERTY, DAMAGES FOR LOSS OF
PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, FOR LOSS OF PRIVACY FOR FAILURE TO MEET ANY
DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR
NEGLIGENCE, AND FOR ANY PECUNIARY OR OTHER LOSS
WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE
USE OF OR INABILITY TO USE THE SOFTWARE OR FIRMWARE,
WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT
LIABILITY OR OTHERWISE, EVEN IF ZEBRA OR ANY SUPPLIER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS
EXCLUSION OF DAMAGES SHALL BE EFFECTIVE EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
10. LIMITATIONS AND RELEASE OF LIABILITY.
• To the extent that the SOFTWARE and/or FIRMWARE covered by this
PSFLA includes emulation libraries, emulation libraries are offered “as is”.
ZEBRA does not provide any warranty associated with the emulation
libraries.
• The emulation library does not work 100% correctly or cover 100% of the
functionality of the printer language being emulated. Modifications may be
required for each target application. If such modification is necessary, prior to
making any such modification, you are required to contact ZEBRA to obtain
express written consent to make such modification.
• If the emulation library is sold separately by an authorized party other than
ZEBRA (“RESELLER”—A party other than ZEBRA which is authorized by
ZEBRA to distribute the SOFTWARE and/or FIRMWARE with its
application so long as the SOFTWARE and/or FIRMWARE is used with a
ZEBRA printer) or is sold bundled with a printer to an end-user by a
RESELLER, and if claims are made by the RESELLER that the emulation
library performs as a 100% emulation solution, ZEBRA is not responsible if
the emulation library does not work as advertised by the RESELLER.
Furthermore, ZEBRA is not liable for any damages directly or indirectly
relating to such emulation library which is sold separately by the RESELLER
or which is sold bundled with a printer to an end-user by the RESELLER.

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Z4Mplus and Z6Mplus User Guide

Printer Software and Firmware License Agreement

• The SOFTWARE and FIRMWARE was provided to you at no additional
charge and ZEBRA has included in this PSFLA terms that disclaim all
warranties and liability for the SOFTWARE and FIRMWARE. To the full
extent allowed by law, YOU HEREBY RELEASE ZEBRA AND ITS
SUPPLIERS FROM ANY AND ALL LIABILITY ARISING FROM OR
RELATED TO ALL CLAIMS CONCERNING THE SOFTWARE AND/OR
FIRMWARE OR ITS USE. If you do not wish to accept the SOFTWARE OR
FIRMWARE under the terms of this PSFLA, do not use the PRINTER
enclosed with or otherwise associated with this PSFLA.
11. GOVERNING LAW. If you acquired the SOFTWARE and/or FIRMWARE in the
United States of America, the laws of the State of Illinois, U.S.A. will apply to this
contract. If you acquired this SOFTWARE and/or FIRMWARE outside of the
United States of America, then local law may apply. If any provision of this
PSFLA is held invalid, the remainder of this PSFLA shall continue in full force
and effect.
12. QUESTIONS. Should you have any questions, or if you desire to contact ZEBRA
for any reason, please contact the ZEBRA subsidiary serving your country, or
write:
Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, IL 60061

Z4Mplus and Z6Mplus User Guide

xix

Printer Software and Firmware License Agreement

Z4Mplus and Z6Mplus User Guide

Table of Contents

1 • Proprietary Statement

.................................v

Product Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Canadian DOC Compliance Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Liability Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
DECLARATION OF CONFORMITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Printer Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Printer Software and Firmware License Agreement. . . . . . . . . . . . . . . . . . . . . . xiv

2 • Preface

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii
About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxix
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxx
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxii

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xxi

Table of Contents

3 • Introduction

.........................................1

Inspect the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Report Damage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Z4Mplus and Z6Mplus Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Side View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 • Printer Setup

2
2
2
3
3
5

.........................................7

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Load Media and Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Auto Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printhead Pressure Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Rewind Media Alignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Print a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshoot Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Basic Configuration Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Position the Label Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Reflective Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configure the Software or Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

5 • Communication

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

System Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

xxii

Z4Mplus and Z6Mplus User Guide

Table of Contents

6 • Printer Basics

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peel-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Liner Take-Up Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rewind . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load Fanfold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7 • Configuration

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change Password-Protected Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . .
Leave the Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration and Calibration Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8 • Routine Care and Adjustments

60
60
61
62
63

. . . . . . . . . . . . . . . . . . . . . . . . . 87

Cleaning Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Interior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Peel-Off Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9 • Troubleshooting

34
34
38
38
40
42
44
46
52
54
56

88
89
89
91
92
94
95

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

LCD Error Conditions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Z4Mplus and Z6Mplus User Guide

100
100
103
105
107
108

xxiii

Table of Contents

Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Printer Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancel Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pause Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feed Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10 • Specifications

110
110
110
111
112
113
114

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Zebra Programming Language (ZPL II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AC Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Line Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix A • DB-9 Connectors

116
117
118
120
121
122
123
124
124

. . . . . . . . . . . . . . . . . . . . . . . . . . 125

Printer Interface Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Serial Data Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Appendix B • Parallel Data Port

. . . . . . . . . . . . . . . . . . . . . . . . . . 133

Parallel Data Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Parallel Port Interconnections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Appendix C • • Memory Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
PCMCIA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Appendix D • • Extend Printhead Life

. . . . . . . . . . . . . . . . . . . . . 141

Extend the Life of Your Printhead with Save-a-Printhead Cleaning Film . . . . .
Recommended for all Zebra printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use Save-a-Printhead Cleaning Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Order Cleaning Film Kits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

xxiv

142
142
145
146

Z4Mplus and Z6Mplus User Guide

Preface

The Preface discusses the topics and illustrates standards that are used throughout this
guide.

Contents
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi
Support . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi
About this Document . . . . . . . . . . . . . . . . . . xxvii
Document Conventions . . . . . . . . . . . . . . . xxviii
Related Documents. . . . . . . . . . . . . . . . . . . . xxx

Z4Mplus and Z6Mplus User Guide

xxv

Preface
Contacts

Contacts
You can contact Zebra Technologies Corporation, USA at any of the following:
Visit us at: www.zebra.com
Our Mailing Address:
Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061.3109 U.S.A
Telephone: +1 847.634.6700
Facsimile: +1 847.913.8766
Zebra Technologies Europe Limited
Zebra House
The Valley Centre, Gordon Road
High Wycombe
Buckinghamshire HP13 6EQ, UK
Telephone: +44 (0)1494 472872
Facsimile: +44 (0)1494 450103

Support
You can contact Zebra support at any of the following:
Caution • The Web address is case-sensitive. The SS must be all caps.
Web address: www.zebra.com/SS/service_support.htm
US Phone Number: +1 847.913.2259
UK/International Phone Number: +44 (0) 1494 768289

xxvi

Z4Mplus and Z6Mplus User Guide

Preface
About this Document

About this Document
The User Guide contains these chapters:
Title

Content Description

Introduction

Provides a high level overview of the
Z4Mplus and Z6Mplus printer.

Printer Setup

Provides instructions for loading media
and ribbon.

Communication

Describes communications options and
their connections.

Printer Basics

Discusses detailed functions of controls
and lights.

Configuration

Discusses detailed configuration settings.

Routine Care and Adjustments

Discusses printer cleaning and minor
adjustments.

Troubleshooting

Discusses errors and warnings, print
quality, and printer diagnostics.

Specifications

Lists all printer specifications.

DB-9 Connectors

Serial data connectors.

Parallel Data Port

Parallel port connections.

Memory Cards

Memory card installations.

Extend Printhead Life

How to extend the life of the printhead.

Z4Mplus and Z6Mplus User Guide

xxvii

Preface
Document Conventions

Document Conventions
The following conventions are used throughout this document to convey certain
information:
About this Chapter: This section lists and describes each main section of the chapter,
including the initial page number of that section. These sections primarily serve as
hyperlink components for the Adobe Acrobat.pdf version of this guide.
Alternate Color: (on-line only) Cross-references contain hot links to other sections in
this guide. If you are viewing this guide on-line in.pdf format, you can click the
cross-reference (royal blue text) to jump directly to its location.
Command Line Examples: All command line examples appear in Courier font.
For example, you would type the following to get to the Post-Install scripts in the
bin directory: Ztools
Files and Directories: All file names and directories appear in Courier New font.
For example, the Zebra.tar file and the /root directory.
Caution, Important, Note, and Example: These topics are defined in the following
example:

Caution • Advises you that failure to take or avoid a specific action could result in
physical harm to you or the hardware.
Caution • Advises you that failure to take or avoid a specified action could result
in loss of data or hardware damage.
Important • Provides information that is essential to the completion of a task.

Note • Indicates neutral or positive information that emphasizes or supplements
important points of the main text.
Example • Provides an example, often a scenario, to better clarify a section of text.

xxviii

Z4Mplus and Z6Mplus User Guide

Preface
Document Conventions

Illustration Call-out Instructions: Illustration call-out instructions are used when an
illustration contains either information about a dialog box, step(s) to accomplish, or
numbers in a table.
2

PAUSE

Z4Mplus and Z6Mplus User Guide

xxix

Preface
Related Documents

Related Documents
In addition to the Z4Mplus and Z6Mplus User Guide, the following documents might
be helpful references:
• The ZPL II Programming Guide Volume I and Volume II (Zebra part number
45540L) details how to create the perfect label format for your application. The
guide explains how the optional ZBI™ extends the power of ZPL II by allowing
custom programs to be written that operate within the printer, directly interfacing
with bar code scanners, keyboard display devices, etc. The guide also contains
information about the enhanced operating system features of your printer. There
are three ways to obtain this guide: on the accessory CD-ROM (supplied with the
printer), on our web site (www.zebra.com), or by ordering printed manuals from
your distributor.
• The PrintServer II User and Reference Guide (Zebra part number 45537L)
explains how you can quickly set up your printer on an IP network and experience
ZebraLink, our revolutionary real-time connectivity and control solution for Zebra
printers (optional ZebraNet PrintServer II required).
• The Z4Mplus and Z6Mplus Maintenance Manual (Zebra part number 13358L)
contains the information you need to maintain your printer.

xxx

Z4Mplus and Z6Mplus User Guide

CHAPTER 1

Introduction

This chapter provides a high level overview of the Z4Mplus and Z6Mplus Printer.

Contents
Inspect the printer . . . . . . . . . . . . . . . . . . . . . . . 2
Report Damage . . . . . . . . . . . . . . . . . . . . . . . 2
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Z4Mplus and Z6Mplus Printer Overview . . . . . . 3
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printer Side View . . . . . . . . . . . . . . . . . . . . . . 5

Z4Mplus and Z6Mplus User Guide

Introduction
Inspect the printer

Inspect the printer
• Check all exterior surfaces.
• Raise the media access door and inspect the media compartment.
• Save the carton and all packing material in case the printer needs to be shipped.
Contact your authorized Zebra reseller for instructions.
• Depending on how your printer was ordered, a power cord may or may not be
included. If one is not included, or if the one included is not suitable for your
requirements, see AC Power Cord on page 122.

Caution • For personnel and equipment safety, always use a three-prong plug with
an earth-ground connection to the AC power source.

Report Damage
If you discover shipping damage:
• Immediately notify the shipping company and file a damage report.
.

Important • Zebra Technologies Corporation is not responsible for any damage
incurred during the shipment of the equipment and will not repair this damage under
warranty
• Keep the carton and all packing material for inspection.
• Notify your local Zebra reseller.

Storage
If you are not placing the printer into operation immediately, repackage it using the
original packing materials. The printer may be stored under the following conditions:
• Temperature: –40°F to 140°F (–40°C to 60°C)
• Relative humidity: 5% to 85%, non-condensing

Z4Mplus and Z6Mplus User Guide

Introduction
Z4Mplus and Z6Mplus Printer Overview

Z4Mplus and Z6Mplus Printer Overview
The following information is a general overview of the Z4Mplus and Z6Mplus
printers operational controls and location of major components needed in the loading
of media and ribbon.

Front Panel
The front panel keys and lights are shown below.

4
5

PAUSE

Front Panel Controls and Lights

Z4Mplus and Z6Mplus User Guide

Introduction
Z4Mplus and Z6Mplus Printer Overview

Number

Description

Power LED

Pause LED

Error LED

Data LED

LCD

PLUS (+) Key

SETUP/EXIT Key

CANCEL Key

PAUSE Key

FEED Key

SELECT Key

MINUS (–) Key

Z4Mplus and Z6Mplus User Guide

Introduction
Z4Mplus and Z6Mplus Printer Overview

Printer Side View
The illustration below is a simplified view of your printer. Depending on installed
options, your printer may look slightly different.
3

2
1

5
4

Number

Z4Mplus and Z6Mplus User Guide

Description

Printhead Assembly

Transmissive Sensor

Label Supply Guide

Label Supply Hanger

Dancer

Label Guide

Printhead Open Lever

Introduction
Z4Mplus and Z6Mplus Printer Overview

Z4Mplus and Z6Mplus User Guide

CHAPTER 2

Printer Setup

This chapter provides instructions for loading labels and ribbon.

Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . 8
Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Types of Media . . . . . . . . . . . . . . . . . . . . . . 10
Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . 12
Load Media and Ribbon . . . . . . . . . . . . . . . . . 13
Load the Media . . . . . . . . . . . . . . . . . . . . . . 13
Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . 14
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Auto Calibration . . . . . . . . . . . . . . . . . . . . . . 15
Printhead Pressure Adjustment . . . . . . . . . . . 16
Rewind Media Alignment . . . . . . . . . . . . . . . . 18
Configuration Label . . . . . . . . . . . . . . . . . . . . . 19
Print a Configuration Label . . . . . . . . . . . . . 19
Troubleshoot Printing Problems . . . . . . . . . . . 21
Basic Configuration . . . . . . . . . . . . . . . . . . . . . 22
Basic Configuration Process . . . . . . . . . . . . 23
Position the Label Sensor . . . . . . . . . . . . . . . . 26
Reflective Sensor . . . . . . . . . . . . . . . . . . . . 26
Configure the Software or Printer Driver . . . 28

Z4Mplus and Z6Mplus User Guide

Printer Setup
Before You Begin

Before You Begin
Media
The Z4Mplus and Z6Mplus are capable of using various types of media. These include
continuous roll and fanfold media as labels or card stock with optional perforations
and registration holes.
Refer to Printer Basics on page 33 for a detailed description of loading label media
and ribbon.
Roll Media

Fanfold Media

Z4Mplus and Z6Mplus User Guide

Printer Setup
Before You Begin

Ribbon
Ribbon is a thin film carrying wax or wax resin that is transferred to the media during
the thermal transfer process. Direct thermal media does not require the use of a ribbon,
but printhead life may be shortened because of the abrasion of direct contact with the
media.
Printhead life may be reduced by the abrasion from exposed paper fibers when using
perforated media. Refer to Printer Basics on page 33 for a detailed description of
loading label media and ribbon.

Caution • The ribbon must be as wide or wider than the media being used. If the
ribbon is narrower than the media, areas of the printhead are unprotected and subject
to premature wear.

Note • When printing in direct thermal mode, ribbon is not used and should not be
loaded into the printer.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Before You Begin

Types of Media
The following is a description of the various types of media approved for use in the
Z4Mplus and Z6Mplus printers.

Non-Continuous Web Media
Non-continuous web media (shown below) refers to individual labels separated by a
gap, notch, or hole. When you look at the media, you can tell where one label ends and
the next one begins. The illustration below shows samples of all three. The
noncontinuous with gaps, is individual labels on a continuous liner.

1
2

3
Number

Description

Hole

Notch

Label Gap

Z4Mplus and Z6Mplus User Guide

Printer Setup
Before You Begin

Non-Continuous Black Mark Labels
Non-continuous black mark labels have black marks printed on the back of the liner
indicating the start and end of each label (shown below).

Number Description
1

Black Mark

Continuous Media
Continuous media (shown below) is one uninterrupted roll of material without gaps,
holes, notches, or black marks that allows the image to be printed anywhere on the
label.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Before You Begin

Print Mode
Print modes are displayed on the LCD on the front panel of the printer. Print modes
should match the media and printer options chosen. Print mode choices are listed in
the table below.
Mode

Printer Option

Tear-Off Mode

Action

Use for most
(Default setting) applications.

Each label or strip of
labels can be torn off
after printing.

Peel-Off Mode

Use only if printer has
the peel option.

Liner material is peeled
away from the label as it
is printed. After the
printed label is removed
the next label prints.

Cutter Mode

Use only if printer has a
cutter option.

Printer automatically
cuts the label after it is
printed.

Rewind Mode

Use only if printer has
the rewind option.

The media and/or liner
are rewound onto a core
as they are printed.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Load Media and Ribbon

Load Media and Ribbon
Load the Media
One method of media loading is shown in the illustration below. For more detailed
instructions, as well as information about how to load the different types of media and
the various printing modes, see Printer Basics on page 33.
3

2
1

5
6

Number Description

Z4Mplus and Z6Mplus User Guide

Printhead Assembly

Transmissive Sensor

Media Supply Guide

Media Supply Hanger

Dancer

Media Guide

Printhead Open Lever

Printer Setup
Load the Ribbon

Load the Ribbon
If the media is thermal transfer material, you must load a ribbon to print labels. See the
illustration below. If the media is direct thermal material, do not load a ribbon.
3
2

Number Description

Strip Plate

Printhead Assembly

Ribbon Take-Up Spindle

Ribbon Supply Spindle

Printhead Open Lever

Z4Mplus and Z6Mplus User Guide

Printer Setup
Calibration

Calibration
Auto Calibration
The Z4Mplus and Z6Mplus automatically calibrate on power up. During auto
calibration, the printer determines the label length and sensor settings.
Auto calibration occurs when the printer is turned on and each time the printer
recovers from an error condition. To clear an error, open and close the printhead
assembly and then press PAUSE. The printer begins auto calibration when all errors
have been cleared.
The results of the auto calibration are stored in the printer's memory and are retained
even if printer power is removed. These parameters remain in effect until the next
calibration is performed.
,

Note • If the front panel setting for MEDIA POWER UP or HEAD CLOSE are set
to LENGTH, NO MOTION, or FEED, the printer starts printing without auto
calibrating.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Printhead Pressure Adjustment

Printhead Pressure Adjustment
Refer to the illustration below.
This adjustment may be necessary if printing is too light on one side or if thick media
is used.
Pressure Adjustment Dials
R

The pressure adjustment dials for the Z4Mplus each have four possible settings
designated by blocks of increasing size embossed on the print mechanism. The
smallest block (fully counterclockwise) is considered position 1 and the largest block
(fully clockwise) is considered position 4. The same is true for the Z6Mplus, except it
has 7 positions.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Printhead Pressure Adjustment

Set Printhead Pressure
Use the tables below, depending upon which printer you have, to select the initial dial
settings for your media.
Z4Mplus
Media Width
1 in. (25.4 mm)
2 in. (51 mm)
3 in. (76 mm)
3.5 in. and up (89 mm and up)

Left Dial
3
4
3
3

Right Dial
1
1
2
3

Media Width
Left Dial
2 in. (50 mm)
6
3 in. (75 mm)
6
4 in. (100 mm)
7
5 in. (125 mm)
7
5.5 in. and up (140 mm and up)
6

Right Dial
1
2
3
4
6

Z6Mplus

Some media types require higher pressure to print well. For these media, increase both
dials one position. If the media tends to shift to the left while printing, increase the
right dial setting one position or decrease the left dial setting one position. If the media
tends to shift to the right while printing, increase the left dial setting one position or
decrease the right dial setting one position.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Rewind Media Alignment

Rewind Media Alignment
The instructions below apply if the printer has a rewind option. Refer to the
illustration below.

Note • The liner should be installed flush against the backplate of the take-up
spindle to prevent the media/backing from winding too loosely.
Do the adjustments in the order given. Do only what is needed to solve the problem.
1. Turn the adjustment dial clockwise to align the media toward the mainframe.
2. Turn the dial counter clockwise to align the media away from the mainframe.
4
1
2

3
Number Description

Rewind Spindle Backplate

Rewind Spindle

Adjustment Dial

Printhead Assembly

Z4Mplus and Z6Mplus User Guide

Printer Setup
Configuration Label

Configuration Label
Print a configuration label to test the printer setup. Do this when the printer is first
installed, or when the printer cannot properly detect the top of the label.

Print a Configuration Label
1. Turn the printer Off (O).
2. Press and hold CANCEL while turning the printer On (l). See the Front Panel
illustration on page 3.
3. Release CANCEL after the DATA light turns off (approximately five seconds).
A configuration label prints showing the printer’s currently stored parameters (similar
to the labels shown on the next page).
• If you encounter any problems while you are configuring the printer or printing a
test label, see Troubleshoot Printing Problems on page 21. If the test label printed
correctly, go to Communication on page 29.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Configuration Label

Z6Mplus - 300dpi

Z4Mplus - 200dpi

4
4

Z4Mplus and Z6Mplus User Guide

Printer Setup
Troubleshoot Printing Problems

Troubleshoot Printing Problems
If the configuration label did not print, or if the labels are aligned properly, review the
items below in the order shown. Do only as many steps as needed to solve the printing
problem.
• Review Types of Media on page 10.
• Review Load the Media on page 13.
• Configure the printer according to the directions given in Basic Configuration on
page 22.
• Check the position of the media sensor and move if necessary. Follow the
directions in Position the Label Sensor on page 26.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Basic Configuration

Basic Configuration
If your labels are not printing correctly, the configuration may need to be changed
because the printer defaults may not reflect the options you need. Media, ribbon,
darkness, print mode, media type, sensor type, and print method all affect the way the
printer is configured. Refer to Configuration on page 58 for more detailed
information.
Review the Front Panel illustration on page 3 to familiarize yourself with the controls.
The table below shows the LCD display settings you will need and what they mean.

LCD Display

Meaning

PRINTER READY

Ready to print labels or to configure the printer.
All printer self-tests have been performed
successfully.

DARKNESS

The larger the number, the darker the print.
The range is 0 to 30, with a default setting of 10.

PRINT SPEED

The print speed is given in inches per second. The
larger the number, the faster the label prints.

TEAR OFF

Establishes the position of the media over the
tear-off bar after printing.

PRINT MODE

Tear-Off (default setting), Peel-Off, Cutter,
Rewind.

MEDIA TYPE

Non-continuous (default setting), Continuous

SENSOR TYPE

Web (default setting), Mark

SENSOR SELECT

Auto Select (default setting), Reflective,
Transmissive

PRINT METHOD

Thermal transfer (default setting using a ribbon),
Direct thermal (no ribbon)

Z4Mplus and Z6Mplus User Guide

Printer Setup
Basic Configuration

Basic Configuration Process
See the instructions below to perform basic a configuration:
1. Enter the configuration mode by pressing SETUP/EXIT.
DARKNESS displays.
2. If there is no print darkness problem, press PLUS (+) to move to the next option,
Print Speed.
If the labels moved forward, but the print is light or there is no print, increase the
darkness.
If the print is too dark, or the ribbon sticks to the media, decrease the darkness.
3.
4.
5.
6.

Press SELECT.
Press PLUS (+) to increase the darkness or MINUS (–) to decrease the darkness.
Press SELECT to accept the change.
Press PLUS (+) to move to the next option.
PRINT SPEED displays.

7. If the image is crisp, press PLUS (+) to move to the next option, Tear-Off.
If the print is dark enough, but the image is not crisp, slow down the print speed.
Print speed is given in inches per second (ips).
8. Press SELECT.
9. Press PLUS (+) to increase the speed or MINUS (–) to decrease the speed.
10. Press SELECT to accept the changes.
11. Press PLUS (+) to move to the next option.
TEAR OFF displays.
The Tear Off position defines the position of the label on the tear-off bar. When
working with non-continuous labels, the inter-label gap should be on the tear bar.
If the label gap is lining up on the tear bar, or if you are using continuous material,
press PLUS (+) to move to the next option, Print Mode.
12. If the position of the label needs to be adjusted, press SELECT.
13. Press PLUS (+) to move the label forward or MINUS (–) to move the label back.
14. Press SELECT to accept the changes.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Basic Configuration

15. Press PLUS (+) to move to the next option.
PRINT MODE displays.
When the wrong Print Mode is selected, the top of the label is not found by the
printer. Some examples of common problems are gaps between noncontinuous
labels not lining up on the tear bar, or continuous media not being cut at the right
interval.
If the labels line up correctly on the tear bar, press PLUS (+) to go to the next step,
Media Type.
If the labels are not lined up correctly, review the media and the printer options, then
adjust accordingly, continue with Step 16.
16. Press SELECT.
17. Press PLUS (+) or MINUS (–) to scroll through the setting options. Stop at the
setting that matches your printer options (Tear-Off, Peel-Off, Cutter, or Rewind)
18. Press SELECT to accept the change.
19. Press PLUS (+) to move to the next option,
MEDIA TYPE displays.
Types of Media on page 10 showed examples of non-continuous and continuous
media.
If your media matches the Media Type, press PLUS (+) to go to the next step,
Sensor Type.
If your label media does not match the Media Type, follow the steps below.
20. Press SELECT.
21. Press PLUS (+) or MINUS (–) to scroll through the setting options. Stop at the
setting that matches your printer options (Continuous or Noncontinuous).
22. Press SELECT to accept the change.
23. Press PLUS (+) to move to the next option.
SENSOR TYPE displays.
Web sensor is used with most labels, unless the label liner has black marks on the
back.
If your liner does not have black marks, press PLUS (+) to go to the next step,
Sensor Select.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Basic Configuration

If the label liner has black marks, continue with Step 24.
24. Press SELECT.
25. Press PLUS (+) or MINUS (–) to scroll through the setting options. Stop at the
setting that matches your printer options (Web or Mark).
26. Press SELECT to accept the change.
27. Press PLUS (+) to move to the next option.
SENSOR SELECT displays.
Auto Select is the default setting. Do not make any changes.
28. Press PLUS (+) to move to the next option.
PRINT METHOD displays.
• Use Thermal Transfer if you are using ribbon with your label material.
• Use Direct Thermal if you are not using ribbon. Direct thermal label media
has ink embedded in the label material that is brought out by the heat of the
printhead.
If the Print Method setting matches your media and ribbon choices, press
SETUP/EXIT to leave the front panel menu,
SAVE CHANGES PERMANENT displays.
29. Press SETUP/EXIT again.
30. SAVING PERMANENT displays. One or more labels may feed out, depending on
your setting choices.
The LCD displays PRINTER READY.
If the Print Method setting does not match your media and ribbon choices, follow the
steps below.
31. Press SELECT.
32. Press PLUS (+) or MINUS (–) to scroll through the setting options. Stop at the
setting that matches your printer options (Thermal Transfer or Direct Thermal).
33. Press SELECT to accept the change.
34. Press SETUP/EXIT to leave the front panel menu.
SAVE CHANGES PERMANENT displays.
35. Press SETUP/EXIT again.
SAVING PERMANENT displays. One or more labels may feed out, depending on
your settings. The LCD displays PRINTER READY.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Position the Label Sensor

Position the Label Sensor
There are two media sensors in this printer: reflective and transmissive.

Reflective Sensor
The reflective sensor detects the start-of-label indicator (the notch, hole, black mark,
or gap between die-cut labels).
The reflective sensor must be positioned:
• directly under the notch, hole, or black mark
• anywhere along the width of the media if there is a gap between labels
The glow of the red light through the media may help you accurately position the
reflective sensor.

Note • If you are using continuous media, position the reflective sensor anywhere
under the media to detect an out-of-paper condition. The reflective sensor is
compatible with most types of media. If you have difficulties with calibration, use the
transmissive sensor. See Transmissive Sensor on page 28.

Adjust the Reflective Sensor
Refer to the illustration on the next page.

See the instructions below to adjust the reflective sensor:
1.

Open the printhead assembly by pressing the printhead open lever.

Caution • Ensure printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2. Locate the reflective sensor positioning lever.
3. Move the reflective sensor positioning lever across the width of the media until the
reflective sensor aligns with the gap or notch. The glow of the red light assists in
the proper placement of the reflective sensor.

Z4Mplus and Z6Mplus User Guide

Printer Setup
Position the Label Sensor

4. Close the printhead assembly.

3
4

Number Description
1

Printhead Assembly

Reflective Sensor

Adjustment Lever

Printhead Open Lever

Z4Mplus and Z6Mplus User Guide

Printer Setup
Position the Label Sensor

Transmissive Sensor
The standard transmissive sensor is in a fixed position and enabled from the front
panel. For more detailed information, see SENSOR SELECT on page 64.
Standard Transmissive Sensor

Adjustable Transmissive Sensor
(Optional)

Configure the Software or Printer Driver
Many printer settings may also be controlled by your printer’s driver or label
preparation software. See the driver or software documentation for more information.

Z4Mplus and Z6Mplus User Guide

CHAPTER 3

Communication

This chapter describes communications options and their connections.

Contents
System Considerations . . . . . . . . . . . . . . . . . . 30
Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cable Requirements . . . . . . . . . . . . . . . . . . 32

Z4Mplus and Z6Mplus User Guide

Communication
System Considerations

System Considerations
Interfaces
Standard interfaces: the RS-232 DB-9 serial data port, and IEEE 1284 compliant
bi-directional parallel port.

Note • For further information on serial and parallel, pin-out, and technical
information, see Appendices A and B, starting on page 123.
Optional interfaces:
• Socket Card for PCMCIA cards

Note • For further information on PCMCIA cards, see Appendix C, starting on
page 135
Optional PrintServers:
• ZebraNet PrintServer II (external)
• PS II Internal PrintServer (factory installed only)
Which enables the printer to be connected to 10Base-T Ethernet networks.

Note • For further information on PrintServer II, see the PrintServer II User and
Reference Guide (Zebra part number 45537L).

Standard Interfaces
The standard serial and parallel interfaces ar discussed in this section.
Serial Port Communicating using a serial data port (see illustration on next page)
requires choosing the baud rate, number of data bits, stop bits, parity, and handshake
(default settings are 9600 baud, 8 data bits, 1 stop bit, no parity, and XON/XOFF).
Parity only applies to data transmitted by the printer since the parity of received data is
ignored. See Serial Data Communications on page 124 to configure the

Z4Mplus and Z6Mplus User Guide

Communication
System Considerations

communication parameters. The values selected must be the same as those used by the
host equipment connected to the printer.
Printer

Computer

Male

9
9

Null modem adaptor
(if using a standard
modem cable)
50 ft. (15 mm) maximum
Parallel Port Communicating using the parallel port (see the parallel illustration
below), does not require special settings. The serial settings do not affect the parallel
port. Refer to Parallel Data Port on page 131 for further information.

Z4Mplus and Z6Mplus User Guide

Communication
System Considerations

Printer

36-pin
male

Computer

PC
25-pin
female

25-pin
male
10 ft. (3 mm) maximum

Cable Requirements

Note • Zebra printers comply with FCC Rules and Regulations, Part 15 for Class B
equipment using fully shielded data cables. Use of unshielded cables may increase
radiation above the Class B limits.
Data cables must be fully shielded and fitted with metal or metalized connector shells.
Shielded cables and connectors are required to prevent radiation and reception of
electrical noise.
To minimize electrical noise pickup in the cable:
• Keep data cables as short as possible.
• Do not bundle the data cables tightly with the power cords.
• Do not tie the data cables to power wire conduits.

Note • RS-422 and RS-485 applications should use twisted shielded pairs as
recommended in the Appendix of the TIA/EIA-485 Specification.

Z4Mplus and Z6Mplus User Guide

CHAPTER 4

Printer Basics

This chapter provides instructions for loading media and ribbon.

Contents
Printer Overview . . . . . . . . . . . . . . . . . . . . . . . 34
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . 34
Load Roll Media . . . . . . . . . . . . . . . . . . . . . . . 38
Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . 38
Cutter Mode. . . . . . . . . . . . . . . . . . . . . . . . . 40
Peel-Off Mode . . . . . . . . . . . . . . . . . . . . . . . 42
Liner Take-Up Mode . . . . . . . . . . . . . . . . . . 44
Rewind . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Load Fanfold Media. . . . . . . . . . . . . . . . . . . . . 54
Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . 56
Remove the Ribbon. . . . . . . . . . . . . . . . . . . 58

Z4Mplus and Z6Mplus User Guide

Printer Basics
Printer Overview

Printer Overview
This printer overview provides you the basics of printer controls and media loading.

Front Panel
The front panel display shows the printer’s operating status and allows you to change
settings as needed to work with your media and label formats.
The front panel keys and lights are shown below.
2

PAUSE

Z4Mplus and Z6Mplus User Guide

Printer Basics
Printer Overview

Number Description

Z4Mplus and Z6Mplus User Guide

Power LED

Pause LED

Error LED

Data LED

LCD

PLUS (+) Key

SETUP/EXIT Key

CANCEL Key

PAUSE Key

FEED Key

SELECT Key

MINUS (–) Key

Printer Basics
Printer Overview

Front Panel Keys

Key

Function

FEED

Forces the printer to feed one blank label each time the key is
pressed.
Printer not printing: one blank label immediately feeds.
Printing: one blank label feeds after the current batch of labels
is complete.

PAUSE

Starts and stops the printing process.
Printer not printing: no printing occurs. (Press PAUSE again to
resume printing.)
Printing: printing stops after the current label is complete.

CANCEL

Cancels print jobs when in the pause mode.
Printer not printing: the next stored label format does not print.
Printing: current label completes printing and the next label
format is cancelled.
Press and hold for several seconds to cancel all print jobs in
memory.

SETUP/EXIT

Enters and exits the configuration mode.

SELECT

Toggles the function of PLUS (+) and MINUS (–) between the
Scroll and Change Modes.
Press once to use PLUS (+) and MINUS (–) to change the
values of the selection.
Press again to use PLUS (+) and MINUS (–) to scroll through
the menu items.

PLUS (+)
(scroll mode)

Scrolls to the next selection.

PLUS (+)
(change mode)

Increases the value.
Answers yes.
Prints a label (when applicable).

MINUS (–)
(scroll mode)

Scrolls to the previous selection.

MINUS (–)
(change mode)

Decreases the value.
Selects the digit you wish to change.
Answers no.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Printer Overview

Front Panel Lights
Light

Status

Indication

POWER

Off

The printer is off or no power is applied.

The printer is on.

Off

Normal printer operation.

The printer has stopped all printing operations.

Flashing

Peel-Off Mode, the Pause light flashes when the
label is available, and when initializing FLASH
or PCMCIA memory.

Off

Normal printer operation (no errors).

Slow
flashing

RIBBON IN warning, HEAD UNDER TEMP
warning, or HEAD OVER TEMP error.

PAUSE

ERROR

Fast flashing HEAD OPEN error.

DATA

PAPER OUT, RIBBON OUT, or CUTTER JAM
errors.

Off

Normal printer operation (no data being received
or processed).

One flash

CANCEL is pressed and a format is successfully
cancelled.

Slow
flashing

The printer is unable to accept more data from
the host.

Fast flashing The printer is receiving data.
On

Z4Mplus and Z6Mplus User Guide

A partial format has been received and no
subsequent data activity.

Printer Basics
Load Roll Media

Load Roll Media
Tear-Off Mode
See the instructions below to load media in Tear-Off Mode:
This is the default mode. The printer is set to this mode in the factory.
1. Press the printhead open lever. The printhead assembly springs up.
Caution • Ensure

printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2. Flip down the media supply guide.
3. Slide out the media guide as far from the printer frame as possible.
4. Place the roll of media on the media supply hanger and orient the media properly.
5. Flip up the media supply guide.
6. Slide in the media supply guide until it touches, but does not restrict, the edge of
the roll.
7. Feed the media under the dancer, through the slot in the transmissive sensor, under
the ribbon sensor, and out the front of the printer.
8. Ensure the media is against the back of the transmissive sensor. Slide in the media
guide until it touches, but does not restrict, the edge of the label.
9. Close the printhead assembly.
10. The printer is paused (the Pause light is on), press PAUSE to enable printing.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

2
1

5
4

Number

Z4Mplus and Z6Mplus User Guide

Description

Printhead Assembly

Transmissive Sensor

Label Supply Guide

Label Supply Hanger

Dancer

Label Guide

Printhead Open Lever

Printer Basics
Load Roll Media

Cutter Mode
See the instructions below to load media in Cutter-Off Mode:
Cutter Mode requires that the cutter be installed.
1. Press the printhead open lever. The printhead assembly springs up.

Caution • Ensure printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2.
3.
4.
5.
6.

Flip down the media supply guide.
Slide out the media guide as far from the printer frame as possible.
Place the roll of media on the media supply hanger and orient the media properly.
Flip up the media supply guide.
Slide in the media supply guide until it touches, but does not restrict, the edge of
the roll.
7. Feed the media under the dancer, through the slot in the transmissive sensor, under
the ribbon sensor, and through the cutter module.
8. Ensure that the media is against the back of the transmissive sensor. Then, slide in
the media guide until it touches, but does not restrict, the edge of the media.
9. Close the printhead assembly.
10. The printer is paused (the Pause light is on), press PAUSE to enable printing.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

2
1
8
9
5
6

7
Number

Z4Mplus and Z6Mplus User Guide

Description

Printhead Assembly

Transmissive Sensor

Label Supply Guide

Label Supply Hanger

Dancer

Label Guide

Printhead Open Lever

Cutter Module

Catch Tray

Printer Basics
Load Roll Media

Peel-Off Mode
See the instructions below to load media in Peel-Off Mode:
This setting works only with the Peel-Off Option installed on the printer. An
illustration of the printer with the Peel-Off Option is shown on the next page.
1. Press the printhead open lever. The printhead assembly springs up.

Caution • Ensure printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2.
3.
4.
5.
6.

Flip down the media supply guide.
Slide the media guide as far from the printer main frame as possible.
Place a roll of media onto the media supply hanger as shown.
Flip up the media supply guide.
Slide in the media supply guide until it just touches, but does not restrict, the edge
of the media.
7. Feed the media under the dancer, through the slot in the transmissive sensor, under
the ribbon sensor, and through the Peel Assembly.
8. Pull approximately 12 in. (30 mm) of media through the front of the printer.
9. Ensure the media is against the rear of the transmissive sensor. Slide in the media
guide until it just touches, but does not restrict, the edge of the media.
10. Pull down the peel lever to open the peel assembly.
11. Feed the liner over the tear-off/peel-off bar and behind the peel assembly.
12. Close the printhead assembly.
13. Close the peel assembly using the peel lever.
14. The printer is paused (the Pause light is on), press PAUSE to enable printing.
Peeling starts automatically. Press FEED to test.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

11
101

2
1

8
Number

Z4Mplus and Z6Mplus User Guide

Description

Printhead Assembly

Transmissive Sensor

Media Supply Guide

Media Supply Hanger

Dancer

Media Guide

Printhead Open Lever

Peel Assembly

Label

Peel Lever

Tear-Off/Peel/Off Bar

Printer Basics
Load Roll Media

Liner Take-Up Mode
See the instructions below to load media in Liner Take-Up
Mode:
The Liner Take-up option must be installed to use this mode. The option is shown in
the illustration on the next page.

Note • This option is available on the Z4Mplus printer only
1. Press the printhead open lever. The printhead assembly springs up.

Caution • Ensure printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2.
3.
4.
5.
6.

Flip down the media supply guide.
Slide the media guide as far from the maim frame as possible.
Place a roll of media onto the media supply hanger as shown.
Flip up the media supply guide.
Slide in the media supply guide until it just touches, but does not restrict, the edge
of the media.
7. Feed the media under the dancer, through the slot in the transmissive sensor, and
under the ribbon sensor.
8. Pull approximately 18 in. (500 mm) of media through the front of the printer.
9. Remove the labels from the exposed media until only liner remains.
10. Ensure the media is against the back of the transmissive sensor. Slide in the media
guide until it just touches, but does not restrict, the edge of the media.
11. Pull down the peel lever to open the peel assembly.
12. Feed the media over the tear-off/peel-off bar and behind the peel assembly.
13. Close the printhead assembly.
14. Close the peel assembly.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

15. Slide the liner into the slot (see inset) in the spindle of the
liner take-up. Ensure the liner is resting against the back
plate of the spindle assembly.
16. Turn the spindle assembly counterclockwise a few times to
snug the liner.
Slot
17. If the printer is paused (the pause light is on), press
PAUSE to enable printing. Peeling starts automatically. Press FEED to test.

12
11

2
1

6
10

Number

Z4Mplus and Z6Mplus User Guide

Description

Printhead Assembly

Transmissive Sensor

Label Supply Guide

Label Supply Hanger

Liner Take-Up

Dancer

Label Guide

Printhead Open Lever

Peel Assembly

Label

Peel Lever

Tear-Off/Peel/Off Bar

Printer Basics
Load Roll Media

Liner Removal

Liner Slide

1. Pull the liner slide toward you (see inset) until it stops
(about a third of the way down the liner take-up
spindle).
2. Slide the liner from the take-up spindle.

Liner Slide Tab

Note • The liner slide moves back in place once the liner is removed.

Rewind
Peel Mode
See the instructions below to load media in Rewind/Peel Mode:
Refer to the illustration on the next page.
1. Press the printhead open lever. The printhead assembly springs up.

Caution • Ensure printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2.
3.
4.
5.
6.

Flip down the media supply guide.
Slide the media guide as far from the main frame as possible.
Place the roll of labels on the media supply hanger as shown.
Flip up the media supply guide.
Slide in the media supply guide until it just touches, but does not restrict, the edge
of the media.
7. Feed the labels under the dancer, through the slot in the transmissive sensor, and
under the ribbon sensor.
8. Pull approximately 36 in. (900 mm) of label through the front of the printer.
9. Remove the labels from the first 18 in. (450 mm) of media.
10. Ensure the media is against the back of the transmissive sensor. Slide in the media
guide until it touches, but does not restrict, the edge of the media.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

11. Pull down the peel lever to open the peel assembly.
12. Feed the media over the tear-off/peel-off bar, and through the slot in the peel
assembly.
13. Loosen the thumbscrew and slide out the rewind media guide to the end of the
take-up spindle.
14. Slide an empty core onto the take-up spindle; wrap the liner around the core and
turn the take-up spindle counterclockwise to wind up the excess liner.

Note • The liner must be attached to the take-up spindle for the printer to operate
properly. Ensure the edge of the liner is flush against the backplate of the take-up
spindle.
15. Slide the rewind media guide against the liner and tighten the thumbscrew.
16. Close the printhead assembly.
17. Close the peel assembly using the peel lever.
18. If the printer is paused (the Pause light is on), press PAUSE to enable printing.
Peeling starts automatically. Press FEED to test.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

2
15

14
4

12
11

10
Number

Description

Printhead Assembly

Transmissive Sensor

Label Supply Guide

Label Supply Hanger

Rewind Spindle

Rewind Label Guide

Thumbscrew

Dancer

Label Guide

Rewind Label Spindle

Printhead Open Lever

Peel Assembly

Label

Rewind Base Assembly

Peel Lever

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

Liner Removal
1. Cut the liner between the media alignment spindle and the take-up spindle.
2. Rotate the take-up spindle counterclockwise until the rewind media guide is in the
12 o’clock position.
3. Loosen the thumbscrew and slide the rewind media guide to the end of the take-up
spindle.
4. Slide the core with the liner from the take-up spindle.

Rewind Mode
See the instructions below to load media in Rewind Mode:
Refer to the illustration on the next page.
1. Press the printhead open lever. The printhead assembly springs up.

Caution • Ensure printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2.
3.
4.
5.
6.

Flip down the media supply guide.
Slide the media guide as far from the main frame as possible.
Place a roll of media on the media supply hanger as shown.
Flip up the media supply guide.
Slide in the media supply guide until it just touches, but does not restrict, the edge
of the media.
7. Feed the media under the dancer, through the slot in the transmissive sensor, and
under the ribbon sensor.
8. Pull approximately 36 in. (900 mm) of media through the front of the printer.
9. Remove the labels from the first 18 in. (450 mm) of media.
10. Ensure the media is against the back of the transmissive sensor. Slide in the media
guide until it just touches, but does not restrict, the edge of the media.
11. Feed the media over the peel assembly and through the rewind base assembly.
12. Loosen the thumbscrew and slide out the rewind media guide to the end of the
take-up spindle.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

13. Slide an empty core onto the take-up spindle; wrap the media around the core and
turn the take-up spindle counterclockwise to wind up the excess material.

Note • The liner must be attached to the take-up spindle for the printer to operate
properly. Ensure the edge of the liner is flush against the backplate of the take-up
spindle.
14. Slide the rewind media guide against the media, and tighten the thumbscrew.
15. Close the printhead assembly.
16. The printer is paused (the Pause light is on), press PAUSE to enable printing.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Roll Media

2
14

13
5

12
11

Number

Z4Mplus and Z6Mplus User Guide

Description

Printhead Assembly

Transmissive Sensor

Label Supply Guide

Label Supply Hanger

Rewind Spindle

Rewind Label Guide

Thumbscrew

Dancer

Label Guide

Rewind Label Spindle

Printhead Open Lever

Rewind Base Assembly

Peel Assembly

Peel Lever

Printer Basics
Load Fanfold Media

Media Removal
1. Cut the media between the media alignment spindle and the take-up spindle.
2. Rotate the take-up spindle counterclockwise until the rewind media guide is in the
12 o’clock position.
3. Loosen the thumbscrew and slide out the rewind media guide to the end of the
take-up spindle.
4. Slide the core with the roll of media from the take-up spindle.

Load Fanfold Media
Fanfold media feeds through either the bottom or rear access slot.
Refer to the illustration on next page.

See the instructions below to load fanfold media:
1. Press the printhead open lever. The printhead assembly springs up.

Flip down the media supply guide.
Slide the media guide as far from the main frame as possible.
Pass the fanfold media over the media supply hanger.
Flip up the media supply guide. Slide in the media supply guide until it just
touches, but does not restrict, the edge of the media.
Thread the media under the dancer, through the slot in the transmissive sensor,
under the ribbon sensor, and out the front of the printer.
Ensure the media is against the back of the transmissive sensor. Then, slide in the
media guide until it just touches, but does not restrict, the edge of the media.
Close the printhead assembly.
Press PAUSE.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load Fanfold Media

Rear Feed

3
1
2

4
5
Bottom Feed

3
1

Number

Z4Mplus and Z6Mplus User Guide

Description

Printhead Assembly

Transmissive Sensor

Label Supply Guide

Label Supply Hanger

Dancer

Label Guide

Printhead Open Lever

Printer Basics
Load the Ribbon

Load the Ribbon
Note • The ribbon supply spindle in your printer is a dual-tension variety. Most
applications require the spindle to be in the normal position. The low tension
position is recommended only when a wide ribbon is used or normal tension
hampers the ribbon movement.

See the instructions below to load the ribbon:
1. To place this spindle in the normal position, firmly pull out the spindle end cap
until it clicks as shown in below.
2. To place the spindle in the low tension position, firmly push in the end cap until it
clicks in place.
Spindle End Cap
Extended

Spindle End Cap
Retracted

Note • Always use ribbon that is wider than the media. The smooth liner of the
ribbon protects the printhead from wear. For direct thermal printing, do not load
ribbon in the printer.
Refer to illustration on the next page.
3. Press the printhead open lever. The printhead assembly springs up.
4. Orient the ribbon as shown. Push the ribbon roll completely onto the ribbon supply
spindle.
5. Pull the end of the ribbon over the ribbon sensor, under the printhead assembly,
and out the front of the printer.
6. Hold the ribbon snug and free of wrinkles and in line with the guide mark near the
left edge of the strip plate. Close the printhead assembly.
7. Wind the ribbon clockwise onto the ribbon take-up spindle.

Z4Mplus and Z6Mplus User Guide

Printer Basics
Load the Ribbon

8
Number

Z4Mplus and Z6Mplus User Guide

Description

Strip Plate

Printhead Assembly

Release Knob

Tension Blades

Ribbon Take-Up Spindle

Ribbon Supply Spindle

Ribbon Sensor

Printhead Open Lever

Printer Basics
Load the Ribbon

Remove the Ribbon
1. If the ribbon has not run out, break it between the strip plate and the ribbon take-up
spindle.
2. While turning the ribbon take-up spindle release knob counter clockwise, squeeze
the ribbon against the ribbon take-up spindle tension blades.
3. When the tension blades collapse into the ribbon take-up spindle, hold the release
knob and rotate the spent ribbon toward the rear of the printer. Then, slide off the
ribbon.

Note • Do not cut the ribbon on the ribbon take-up spindle. This may damage the
spindle.

Z4Mplus and Z6Mplus User Guide

CHAPTER 5

Configuration

This chapter discusses detailed configuration settings.

Contents
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Enter Setup Mode . . . . . . . . . . . . . . . . . . . . 58
Change Password-Protected Parameters . . 59
Leave the Setup Mode . . . . . . . . . . . . . . . . 60
Configuration and Calibration Sequence. . . . . 61

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration

Configuration
After you have installed the media and ribbon, and the Power-On Self Test (POST) is
complete, the front panel displays PRINTER READY. If the printer fails its POST, see
Troubleshooting on page 97. Use the front panel display and the four keys directly
below it to set printer parameters for your application.

Note • Printers operating on an IP network can be quickly configured using
ZebraLink WebView (optional ZebraNet PrintServer II required). For information,
see PrintServer II User and Reference Guide (Zebra part number 45537L).

Enter Setup Mode
See the instructions below to enter the setup mode:
1.
2.
3.
4.

Press SETUP/EXIT:
Press PLUS (+) or MINUS (–) to scroll to the setting you wish to change.
Press SELECT to toggle the functionality of PLUS (+) and MINUS (–) keys.
Press PLUS (+) or MINUS (–) to increase or decrease the value, answer yes or no,
print a label, or select the digit you wish to change.
5. Press SELECT again to use PLUS (+) and MINUS (–) to scroll to the desired
menu item.

Note • An asterisk (*) in the upper left-hand corner of the display indicates that the
value displayed is different than the currently stored value.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration

Change Password-Protected Parameters
Certain parameters are password protected by factory default.
Note • You have the option of making all parameters password protected. Refer to
PASSWORD LEVEL on page 81 for details.
1. Enter a four-digit password at the ENTER PASSWORD display.
MINUS (–) changes the selected digit position. PLUS (+) increases the selected
digit value. After entering the password, press SELECT. The parameter you wish
to change is displayed. If the password was entered correctly, you can now change
the value.
2. The default password is 1234. The password can be changed using the ^KP
(Define Password) ZPL II instruction.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration

Leave the Setup Mode
Note • Once the password has been entered correctly, it does not have to be entered
again unless you leave and re-enter the programming mode using SETUP/EXIT.
Note • You can disable the password protection feature to no longer prompt you for
a password by setting the password to ØØØØ via the ^KPØ
ZPL/ZPL II command. To re-enable the password-protection feature, send the ZPL/
ZPL II command ^KPx, where x can be any number that is one to four digits in
length, except Ø.
You can leave the program mode at any time by pressing SETUP/EXIT. The SAVE
CHANGES display appears. There are five choices, which are described below.
Pressing PLUS (+) or MINUS (–) displays other choices and pressing SELECT selects
the displayed choice.
• PERMANENT — Permanently saves the changes. Values are stored in the printer
even when power is turned off.
• TEMPORARY — Saves the changes until you change them again or until power is
turned off.
• CANCEL — Cancels all changes from the time you pressed
SETUP/EXIT, except for darkness and tear-off settings (if they were changed).
• LOAD DEFAULTS — Loads factory defaults.
• LOAD LAST SAVE — Loads values from the last permanent save.
Press SETUP/EXIT again to save your choice.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Configuration and Calibration Sequence
Display Shows

Action/Explanation

PRINTER READY

Normal printer operation.

Set Print Parameters
DARKNESS

Press SELECT to make change.
Adjusting Print Darkness: Press PLUS (+) to increase
darkness.
Press MINUS (–) to decrease darkness.
Default: +10
Range: 0 to +30
Press SELECT to accept the change.
Darkness settings are dependent upon a variety of factors,
including ribbon type, media, and the condition of the
printhead. You may adjust the darkness for consistent
high-quality printing.
If printing is too light, or if there are voids in printed areas,
increase the darkness. If printing is too dark, or if there is
spreading or bleeding of printed areas, decrease the
darkness.
Feed Self Test on page 111 can also be used to determine the
best darkness setting. Since the darkness setting takes effect
immediately, you can see the results on labels that are
currently printing.
Set the darkness to the lowest setting that provides good
print quality. Darkness set too high may cause ink smearing
or it may burn through the ribbon.
Darkness settings may also be changed by the driver or
software settings.

PRINT SPEED

Press SELECT to make change.
Adjusting print speed: Press PLUS (+) to increase print
speed and MINUS (–) to decrease print speed. Speed is
measured in inches per second (ips). The default is 2 ips.
Press SELECT to accept the change.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

TEAR OFF

Press SELECT to make change.
Adjusting the Tear-off Position: Press PLUS (+) to
increase the value, press MINUS (–) to decrease the value.
Each press adjusts the tear-off position by four dot rows.
Default: +0
Range: –120 to +120
Press SELECT to accept the change.
This parameter establishes the position of the media over the
tear-off/peel-off bar after printing. The label and liner can be
torn off or cut between labels.

PRINT MODE

Press SELECT to make change.
Selecting Print Mode: Press PLUS (+) or MINUS (–) to
display other choices.
Default: Tear-off
Selections: Tear-off, cutter, peel-off, rewind
Press SELECT to accept the change.
Print mode settings tell the printer the method of media
delivery that you wish to use. Be sure to select a print mode
that your hardware configuration supports as some
selections displayed are for optional printer features.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

MEDIA TYPE

Press SELECT to make change.
Setting Media Type: Press PLUS (+) or MINUS (–) to
display other choices.
Default: Non-Continuous
Selections: Non-continuous, Continuous
Press SELECT to accept the change.
This parameter tells the printer the type of media you are
using. Selecting continuous media requires that you include
a label length instruction in your label format (^LLxxxx if
you are using ZPL or ZPL II).
When non-continuous media is selected, the printer feeds
media to calculate label length (the distance between two
detections of the inter-label gap, webbing, or alignment
notch or hole).

SENSOR TYPE

Press SELECT to make change.
Setting the Sensor Type: Press PLUS (+) or MINUS (–) to
display other choices.
Default: Web
Selections: Web, mark
Press SELECT to accept the change.
This parameter tells the printer whether you are using media
with a web (gap or space between labels, notch, or hole) to
indicate the separation between labels or if you are using
media with a black mark printed on the back. If your media
does not have black marks on the back, leave your printer at
the default setting (web).

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

SENSOR SELECT

Press SELECT to make change.
Setting the Sensor Select: Press PLUS (+) or MINUS (–)
to display other choices.
Default: Auto select
Selections: Auto select, reflective, transmissive
Press SELECT to accept the change.
This parameter tells the printer the sensor you wish to use.
Auto Select is compatible with most types of media.
However, if you encounter difficulties with calibration, see
Types of Media on page 10 to help you choose the
appropriate sensor for your media. Select the reflective
sensor with either continuous or non-continuous black mark
media; choose the transmissive sensor if you are using
noncontinuous web media.

PRINT METHOD

Press SELECT to make change.
Selecting Print Method: Press PLUS (+) for the next
value; press MINUS (–) for the previous value.
Default: Thermal transfer
Selections: Thermal transfer, direct thermal
Press SELECT to accept the change.
The print method parameter tells the printer the method of
printing you wish to use: direct thermal (no ribbon) or
thermal transfer (using thermal transfer media and ribbon).
Selecting direct thermal when using thermal transfer media
and ribbon creates a warning condition, but printing
continues.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

PRINT WIDTH

Press SELECT to make change.
Setting Print Width: Press PLUS (+) to increase the value,
press MINUS (–) to decrease the value. To change the unit
of measurement, press MINUS (–) until the unit of
measurement is active, then press PLUS (+) to toggle to a
different unit of measure (inches, mm, or dots).
Default; Range: The default and range of acceptable values
may vary depending on what printer you have. See Printing
Specifications on page 115 for further information about the
ranges available for your model.
Press SELECT to accept the change.
Print width determines the printable area across the width of
the label.

MAXIMUM LENGTH

Press SELECT to make change.
Setting Maximum Length: Press PLUS (+) to increase the
value, press
MINUS (–) to decrease the value. Default is 39 in. (991
mm) for non-continuous material.
Press SELECT to accept the change.
Always set the value to at least 1 in. (25.4 mm) longer than
the longest label to be used in the printer.

LIST FONTS

Press SELECT to select.
List Fonts: Press PLUS (+) to print a label listing all of the
available fonts.
This selection is used to print a label that lists all of the fonts
currently available in the printer, including standard printer
fonts plus any optional fonts. Fonts may be stored in RAM,
FLASH memory, font EPROMs, or font cards.

LIST BAR CODES

Press SELECT to select.
List Bar Codes: Press PLUS (+) to print a label listing all
of the available bar codes.
This selection is used to print a label that lists all of the bar
codes currently available in the printer.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

LIST IMAGES

Press SELECT to select.
List Images: Press PLUS (+) to print a label listing all of
the available images.
This selection is used to print a label that lists all of the
images currently stored in the printer’s RAM, FLASH
memory, optional EPROM, or optional memory card.

LIST FORMATS

Press SELECT to select.
List Formats: Press PLUS (+) to print a label listing all of
the available formats.
This selection is used to print a label that lists all of the
formats currently stored in the printer’s RAM, FLASH
memory, optional EPROM, or optional memory card.

LIST SETUP

Press SELECT to select.
List Setup: Press PLUS (+) to print a label listing the
current printer configuration.
This selection is used to print a label that lists the current
printer configuration information. (Same as Cancel Self Test
on page 109.)

LIST ALL

Press SELECT to select.
List All: Press PLUS (+) to print a label listing all of the
available fonts, bar codes, images, formats, and the current
printer configuration.
This selection is used to print a label that lists the five
previous selections, as described.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

FORMAT CARD

Initialize Memory Card

Caution • Perform this operation only when it is necessary
to erase all previously stored information from the optional
memory card. Press PLUS (+) to bypass this function.

Press SELECT to make change. If your printer is set to
require a password, you are prompted to enter the password.
Enter the password and then press SELECT.
Press the PLUS (+) to select B memory (PCMCIA card) or
press MINUS (–) to select the A memory (internal compact
flash).
The front panel LCD asks ARE YOU SURE?.
Press PLUS (+) YES to begin initialization.
or
Press MINUS (–) No to cancel the request and return to the
INITIALIZE CARD prompt.
FORMATTING CARD displays. When formatting is
complete, FORMAT CARD displays.
Press SELECT to accept the change.
Depending on the amount of memory in the memory card,
initialization may take up to three minutes to complete.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

INIT FLASH MEM

Initialize Flash Memory
Caution • Perform this operation only when it is necessary
to erase all previously stored information from the FLASH
memory. Press SELECT to make change.
Press SETUP/EXIT to bypass this function.
Press PLUS (+) to select YES.
If your printer is set to require a password, you are prompted
to enter the password. Enter the password and then press
SELECT.
The display asks INITIALIZE FLASH?. Press PLUS (+) to
select YES.
The front panel LCD asks ARE YOU SURE?.
Press PLUS (+) YES to begin initialization.
or
Press MINUS (–) No to cancel the request and return to
INITIALIZE FLASH prompt.
Press SETUP/EXIT followed by SELECT. If initialization
is still in process, the front panel display flashes back and
forth between the two phrases
CHECKING E: MEMORY and PRINTER IDLE.
When initialization is complete, the printer automatically
exits the configuration mode and the front panel displays
PRINTER READY.
Depending on the amount of free FLASH memory,
initialization may take up to one minute to complete.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

Media and Ribbon Sensor Calibration
Performing the manual calibration procedure resets the sensitivity of the sensors to
detect the media and ribbon you are using more accurately. With the sensors at their
new sensitivity, the printer then performs the manual calibration. Changing the type of
ribbon and/or media may require resetting the sensitivity of the media and ribbon
sensors.
SENSOR PROFILE

Press SELECT to make change.
Sensor Profile: Press PLUS (+) to print a media sensor
profile.
The media sensor profile may be used to troubleshoot
registration problems that may be caused when the media
sensor detects preprinted areas on the media or experiences
difficulty in determining web location. If the sensitivity of
the media and/or ribbon sensors MUST be adjusted, use the
manual calibration procedure.

MEDIA AND RIBBON Press SELECT to display MEDIA AND RIBBON
CALIBRATE.
Manual Calibration: Press PLUS (+) to start the
calibration procedure.
This procedure is used to reset the sensitivity of the media
and ribbon sensors. The manual calibration is then
performed.
LOAD BACKiNG

Open the printhead.
Remove approximately 8 in. (200 mm) of labels from the
media roll, enough so that only the liner material is threaded
between the media sensors when the media is loaded.
Close the printhead.
To cancel the operation, press MINUS (–).

REMOVE RiBBON

Open the printhead.
Remove the ribbon (sliding it as far to the right as possible
has the same effect as removing it).
Close the printhead.
To cancel the operation, press MINUS (–).

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

CALIBRATING
PLEASE WAIT

The printer automatically adjusts the scale (gain) of the
signals it receives from the media and ribbon sensors based
on the specific media and ribbon combination you are using.
On the sensor profile, this corresponds to moving the graph
up or down to optimize the readings for your application.

RELOAD ALL

When RELOAD ALL is displayed:
Open the printhead and pull the media forward until a label
is positioned under the media sensor.
Move the ribbon back to its proper position.
Close the printhead.

MEDIA AND RIBBON Now that the scale has changed, the printer performs another
CALIBRATE
calibration. During this process, the printer checks the
readings for the media and ribbon based on the new scale
you have established, determines the label length, and
determines whether you are in Direct Thermal or Thermal
Transfer Print Mode. The process is now complete. To see
the new readings on the new scale, print a sensor profile. See
illustration below.
Press SELECT to accept the calibration.
Press Plus (+) to go to the next display.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

Setting Communication Parameters
Communication parameters must be set correctly for the printer to communicate with
the host computer. These parameters make sure that the printer and host computer are
speaking the same language. All communication parameters are password protected.
PARALLEL COMM

Press SELECT to make change.
Setting Parallel Communications: Press PLUS (+) or
MINUS (–) to display other choices.
Default: Bidirectional
Selections: Bidirectional, Unidirectional
Note • Unidirectional will not support ZNet two-way
communications.
Press SELECT to accept the change.

SERIAL COMM

Press SELECT to make change.
Setting Serial Communications: Press PLUS (+) or
MINUS (–) to display other choices.
Default: RS-232
Selections: RS-232, RS-422/485, RS-485 multidrop
Press SELECT to accept the change.
Select the communications port that matches the one being
used by the host computer.

BAUD

Press SELECT to make change.
Setting Baud: Press PLUS (+) or MINUS (–) to display
other choices.
Default: 9600
Selections: 110, 300, 600, 1200, 2400, 4800, 9600, 14400,
19200, 28800, 38400, 57600, 115200
Press SELECT to accept the change.
The baud setting of the printer must match the baud setting
of the host computer for accurate communications to take
place. Select the value that matches the one being used by
the host computer.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

DATA BITS

Setting Data Bits: Press the INCREMENT (+) or
DECREMENT (–) key to display other choices.
Default: 7-bits
Selections: 7-bits, 8-bits
The data bits of the printer must match the data bits of the
host computer for accurate communications to take place.
Set the data bits to match the setting being used by the host
computer.
Note • Must be set to 8 data bits to use Code Page 850.

PARITY

Press SELECT to make change.
Setting Parity: Press PLUS (+) or MINUS (–) to display
other choices.
Default: None
Selections: None, even, odd
Press SELECT to accept the change.
The parity of the printer must match the parity of the host
computer for accurate communications to take place. Select
the parity that matches the one being used by the host
computer.

HOST HANDSHAKE

Press SELECT to make change.
Setting Host Handshake: Press PLUS (+) or MINUS (–) to
display other choices.
Default: XON/XOFF
Selections: XON/XOFF, DTR/DSR, RTS/CTS
Press SELECT to accept the change.
The handshake protocol of the printer must match the
handshake protocol of the host computer for
communications to take place. Select the handshake protocol
that matches the one being used by the host computer.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

PROTOCOL

Press SELECT to make change.
Setting Protocol: Press PLUS (+) or MINUS (–) to display
other choices.
Default: None
Selections: None, Zebra, ACK_NACK
Press SELECT to accept the change.
Protocol is a type of error checking system. Depending on
the selection, an indicator may be sent from the printer to the
host computer signifying that data has been received. Select
the protocol that is requested by the host computer. Further
details on protocol can be found in the ZPL II Programming
Guide Volume I.
Zebra is the same as ACK_NACK except that with Zebra the
response messages are sequenced.
If Zebra is selected, printer must use DTR/DSR host
handshake protocol.

NETWORK ID

Press SELECT to make change.
Setting Network ID: Press MINUS (–) to move to the next
digit position, press PLUS (+) to increase the value of the
digit.
Default: 000
Range: 000 to 999
Press SELECT to accept the change.
Network ID is used to assign a unique number to a printer
used in an RS-422/RS-485 network. This gives the host
computer the means to address a specific printer. If the
printer is used in a network, you must select a network ID
number. This does not affect TCP/IP or IPX networks.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

COMMUNICATIONS

Press SELECT to make change.
Setting Communications Mode: Press PLUS (+) or
MINUS (–) to display other choices.
Default: Normal mode
Selections: Normal mode, diagnostics
Press SELECT to accept the change.
The communication diagnostics mode is a troubleshooting
tool for checking the interconnection between the printer and
the host computer. When “diagnostics” is selected, all data
sent from the host computer to the printer is printed as
straight ASCII hex characters. The printer prints all
characters received including control codes, like CR
(carriage return). A sample printout is shown on page 112.
Notes • on diagnostic printouts:
FE indicates a framing error.
OE indicates an overrun error.
PE indicates a parity error.
NE indicates noise.
For any errors, check that your communication parameters
are correct. Set the print width equal to or less than the label
width used for the test. See page 65 for more information.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

Selecting Prefix and Delimiter Characters

Prefix and delimiter characters are 2-digit hex values used within the ZPL/ZPL II
formats sent to the printer. The printer uses the last prefix and delimiter characters sent
to it, whether from a ZPL II instruction or from the front panel.
DO NOT use the same hex value for the control, format, and delimiter character. The
printer needs to see different characters to function properly.
CONTROL PREFIX

Press SELECT to make change.
Control Prefix Character: Press MINUS (–) to move to
the next digit position, press PLUS (+) to increase the value
of the digit.
Default: 7E (tilde - displayed as a black square)
Range: 00 to FF
Press SELECT to accept the change.
The printer looks for this 2-digit hex character to indicate the
start of a ZPL/ZPL II control instruction.

FORMAT PREFIX

Press SELECT to make change.
Format Prefix Character: Press MINUS (–) to move to the
next digit position, press PLUS (+) to increase the value of
the digit.
Default: 5E (caret)
Range: 00 to FF
Press SELECT to accept the change.
The printer looks for this 2-digit hex character to indicate the
start of a ZPL/ZPL II format instruction.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

DELIMITER CHAR

Press SELECT to make change.
Delimiter Character: Press MINUS (–) to move to the next
digit position, press PLUS (+) to increase the value of the
digit.
Default: 2C (comma)
Range: 00 to FF
Press SELECT to accept the change.
The delimiter character is a 2-digit hex value used as a
parameter place marker in
ZPL/ZPL II format instructions. See the ZPL II
Programming Guide Volume I for more information.

Selecting ZPL Mode

ZPL MODE

Press SELECT to make change.
Selecting ZPL Mode: Press PLUS (+) or MINUS (–) to
display other choices.
Default: ZPL II
Selections: ZPL II, ZPL
Press SELECT to accept the change.
The printer remains in the selected mode until it is changed
by this front panel instruction or by using a ZPL/ZPL II
command. The printer accepts label formats written in either
ZPL or ZPL II. This eliminates the need to rewrite any ZPL
formats you already have. See the ZPL II Programming
Guide Volume II for more information on the differences
between ZPL and ZPL II.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

Power-Up and Head Close Parameters

MEDIA POWER UP

Press SELECT to make change.
Media Power Up: Press PLUS (+) or MINUS (–) to display
other choices.
Default: Calibration
Selections: Calibration, length, no motion, and feed
Press SELECT to accept the change.
This parameter establishes the action of the media when the
printer is turned on.
Calibration:

Recalibrates the media and ribbon sensors.

Feed: Feeds

the label to the first web.

Length:

Determines the length of the label.

No Motion:

HEAD CLOSE

Media does not move.

Press SELECT to make change.
Head Close: Press PLUS (+) or MINUS (–) to display other
choices.
Default: Calibration
Selections: Calibration, length, no motion, and feed
Press SELECT to accept the change.
Determines the action of the media after the printhead has
been opened and then closed.
Calibration:

Recalibrates the media and ribbon sensors.

Feed: Feeds

the label to the first web.

Length:

Determines the length of the label.

No Motion:

Z4Mplus and Z6Mplus User Guide

Media does not move.

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

Label Positioning Parameters

BACKFEED

Press SELECT to make change.
Backfeed Sequence: Press PLUS (+) or MINUS (–) to
display other choices.
Default: Default (90%)
Selections: Default, after, before, 10%, 20%, 30%, 40%,
50%, 60%, 70%, 80%, off
Press SELECT to accept the change.
This parameter establishes when and how much label
backfeed occurs after a label is removed or cut in the peeloff or cutter modes. It has no effect in rewind or tear-off
modes. This parameter setting can be superseded by the ~JS
instruction when received as part of a label format (see the
ZPL II Programming Guide Volume I).
The difference between the value entered and 100%
establishes how much backfeed occurs before the next label
is printed. For example, a value of 40 means that 40% of the
backfeed takes place after the label is removed or cut. The
remaining 60% takes place before the next label is printed. A
value of “before” means that all backfeed takes place before
the next label is printed.

LABEL TOP

Press SELECT to make change.
Adjusting Label Top Position: Press PLUS (+) to increase
the value, press
MINUS (–) to decrease the value. The displayed value
represents dots.
Default: +0
Range: –120 to +120 dot rows
Press SELECT to accept the change.
The label top position adjusts the print position vertically on
the label. Positive numbers adjust the label top position
further down the label (away from the printhead); negative
numbers adjust the position up the label (toward the
printhead).

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

LEFT POSITION

Press SELECT to make change.
Adjusting Left Position: Press MINUS (–) to move to the
next position, press PLUS (+) to change between + and to
increase the value of the digit. The displayed value
represents dots.
Default: 0000
Range: –9999 to +9999
Press SELECT to accept the change.
For a negative value, enter the value before changing to the
minus sign.
This parameter establishes how far from the left edge of a
label the format begins to print by adjusting horizontal
positioning on the label. Positive numbers adjust the printing
to the left by the number of dots selected; negative numbers
shift printing to the right.

WEB S.

Press SELECT to make change.

MEDIA S.
TAKE LABEL S.

These parameters are automatically set during the calibration
procedure. They should only be changed by a qualified
service technician. See the Maintenance Manual for more
information on these parameters.

MEDIA LED

Press PLUS (+) repeatedly to skip these parameters.

RIBBON S.

RIBBON LED
LCD ADJUST

Press SELECT to make change.
LCD Display Adjustment: Press MINUS (–) to decrease
the value (reduce brightness), press PLUS (+) to increase the
value (increase brightness).
Range: 00 to 19
Press SELECT to accept the change.
This parameter allows you to adjust the brightness of your
display if your display is difficult to read.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

FORMAT CONVERT

Press SELECT to make change.
Note • The Format Convert setting is used when upgrading
from a printer of lower resolution to a printer of higher
resolution and the user does not wish to modify their
formats.
Example: If your original formats were written for a 150 dpi
printer and your new printer is 300 dpi, you would
choose150-300.
Format Convert: Press PLUS (+) or MINUS (–) to display
other choices.
Default: None
Selections: None, 150–300, 150–600, 200–600, 300–600
Press SELECT to accept the change.

IDLE DISPLAY

If RTC is installed.
Idle Display: Press SELECT to change. Press PLUS (+) or
MINUS (–) to display other chooses.
Default: FW Version
Selections: FW Version, MM/DD/YY 24HR, MM/DD/YY
12HR, DD/MM/YY 24HR, DD/MM/YY 12HR
Press SELECT to accept the change.
This parameter selects the LCD options for the real-time
clock.

RTC DATE

If RTC is installed.
RTC Date: Press SELECT to change. Press PLUS (+) to
change value, press MINUS (–) to change position.
This parameter allows changing of the date.

RTC TIME

If RTC is installed.
RTC Time: Press SELECT to change. Press PLUS (+) to
change value, press MINUS (–) to change position.
Press SELECT to accept the change.
This parameter allows changing of time.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

PASSWORD LEVEL

Press SELECT to make change.
Password Level: Press PLUS (+) or MINUS (–) to display
other choices.
Default: Selected items
Selections: Selected items, all items
Press SELECT to accept the change.
This parameter allows you to select whether certain
Zebra-selected menu items (selected items) or all menu
items (all items) are password protected.

IP RESOLUTION*

Press SELECT to make change.
IP Resolution: Press PLUS (+) or MINUS (–) to display
other choices.
Default: Dynamic
Selections: Dynamic, permanent
Press SELECT to accept the change.
Depending on the selection, allows either the user
(permanent) or the server (dynamic) to select the IP address.
For more information, see ZebraNet Networking:
PrintServer II Installation and Users Guide.

IP PROTOCOLS*

Press SELECT to make change.
IP Protocols: Press PLUS (+) or MINUS (–) to display
other choices.
Default: All
Selections: All, gleaning only, RARP, BOOTP, DHCP,
DHCP/BOOTP
Press SELECT to accept the change.
If dynamic was chosen in the previous parameter, this
selection determines the method(s) by which the PrintServer
II receives the IP address from the server. For more
information, see ZebraNet Networking: PrintServer II
Installation and Users Guide.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

IP ADDRESS*

Press SELECT to make change.
IP Address: Press MINUS (–) to move to the next digit
position, press PLUS (+) to increase the value of the digit.
This parameter allows you to select the IP address if
permanent was chosen in IP RESOLUTION. (If dynamic
was chosen, the user cannot select the address.) For more
information, see ZebraNet Networking: PrintServer II
Installation and Users Guide.

SUBNET MASK*

Press SELECT to make change.
Subnet Mask: Press PLUS (+) or MINUS (–) to display
other choices.
Default: Permanent (user must set)
Selections: Dynamic (user may set, but server can assign),
permanent
Press SELECT to accept the change.
This parameter selects the part of the IP address that is
considered to be part of the local network. It can be reached
without going through the default gateway.

DEFAULT GATEWAY* Press SELECT to make change.
Default Gateway: Press MINUS (–) to move to the next
digit position, press PLUS (+) to increase the value of the
digit.
Press SELECT to accept the change.
This parameter allows you to select the IP address that the
network traffic is routed through if the destination address is
not part of the local network.
* External ZebraNet PrintServer II or Cobra Internal option required

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

LANGUAGE

Press SELECT to make change.
Selecting the Display Language: Press PLUS (+) or
MINUS (–) to display other choices.
Default: English
Selections: English, Spanish, French, German, Italian,
Norwegian, Portuguese, Swedish, Danish, Spanish 2, Dutch,
Finnish, Japanese
Press SELECT to accept the change.
This parameter allows you to change the language used on
the front panel display.

You have now completed the entire configuration and calibration sequence. You may
either press SELECT or SETUP/EXIT.
DARKNESS

You are now back at the first parameter in the configuration
sequence.
If you pressed SELECT but are through programming the
printer configuration, you may press SETUP/EXIT and
continue with the SAVE SETTINGS function.

Z4Mplus and Z6Mplus User Guide

Configuration
Configuration and Calibration Sequence

Display Shows

Action/Explanation

SAVE SETTINGS

Save Settings: Press PLUS (+) or MINUS (–) to display
other choices.
Default: Permanent
Selections: Permanent, temporary, cancel, load defaults,
load last save
Press SELECT to accept the change.
This display appears when you attempt to exit the
configuration mode.
Permanent: Permanently saves the changes, even when
printer power is turned off.
Temporary: Saves the changes until you change the values
again or until power is turned off.
Cancel: Cancels all changes from the time you entered the
configuration mode except for darkness and tear-off position
(if they were changed).
Load defaults: Loads factory defaults.
Load last save: Loads the values from the last permanent
save.

PRINTER READY

Press SETUP/EXIT to activate the displayed choice.
You have exited the configuration and calibration sequence
and are now ready for normal printer operation.

Z4Mplus and Z6Mplus User Guide

CHAPTER 6

Routine Care and Adjustments

This chapter discusses printer cleaning and minor adjustments.

Contents
Cleaning Procedures. . . . . . . . . . . . . . . . . . . . 86
Clean the Exterior . . . . . . . . . . . . . . . . . . . . 87
Clean the Interior . . . . . . . . . . . . . . . . . . . . . 87
Clean the Sensors . . . . . . . . . . . . . . . . . . . . 89
Clean the Rewind Option . . . . . . . . . . . . . . 90
Clean the Peel-Off Assembly . . . . . . . . . . . 92
Clean the Cutter Module . . . . . . . . . . . . . . . 93

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

Cleaning Procedures
Specific cleaning procedures are provided on the following pages. Below is a
recommended cleaning schedule.
.

Area

Method

Interval

Printhead

Solvent*

Platen roller

Solvent*

Direct Thermal Mode: After
every roll of media (or 500 feet of
fanfold media).

Media sensors

Air blow

Ribbon sensor

Air blow

Media path

Solvent*

Ribbon path

Solvent*

Pinch roller. (Optional peeloff option required. Refer to
page 92.)

Solvent*

Cutter
Module

If cutting
continuous,
pressure-sensitive
media

Solvent*

After every roll of media (or more
often, depending upon your
application and media).

If cutting tag stock
or label liner
material

Solvent*
and air
blow

After every two or three rolls of
media.

Tear-off/peel-off bar

Solvent*

Once a month.

Take label sensor

Air blow

Once every six months.

Thermal Transfer Mode: After
every roll of ribbon or three rolls of
media.
These intervals are intended as
guidelines only. You may have to
clean more often, depending upon
your application and media.

* Zebra recommends using the Preventive Maintenance Kit, Part Number 47362 or a solution of 90% Isopropyl and 10%
deionized water)

Note • Zebra Technologies Corporation will not be responsible for damage caused
by the use of cleaning fluids on the Z4Mplus/Z6Mplus printer.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

Clean the Exterior
The exterior surfaces of the printer may be cleaned with a lint-free cloth. Do not use
harsh or abrasive cleaning agents or solvents. If necessary, a mild detergent or desktop
cleaner may be used sparingly.

Clean the Interior
Remove any accumulated dirt and lint from the interior of the printer using a soft
bristle brush or vacuum cleaner.

Clean the Printhead and Platen Roller
You can minimize printhead wear and maintain print quality with regular preventive
measures.

Avoid abrasion
Over time, the movement of media/ribbon across the printhead wears through the
protective ceramic coating, exposing and eventually damaging the print elements
(dots). In order to avoid abrasion:
• Clean your printhead frequently and use well-lubricated thermal transfer ribbons
with packagings optimized to reduce friction.
• Minimize printhead pressure and burn temperature settings by optimizing the
balance between the two.
• Ensure that the thermal transfer ribbon is as wide or wider than the label media to
prevent exposing the elements to the more abrasive label material.

Clean the printhead regularly
For best results, perform the following cleaning procedure after changing every roll of
ribbon. Inconsistent print quality, such as voids in the bar code or graphics, may
indicate a dirty printhead.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

Note • The printer can remain on while you are cleaning the printhead. In this way
all label formats, images, and all temporary parameter settings stored in the printer's
internal memory are saved. In addition, keep the peel engaged while cleaning the
platen roller (media must be unloaded to do this) to reduce the risk of bending the
tear-off/peel-off bar.

To clean the printhead, refer to the open printhead illustration
on the next page and follow these steps:
1. Open the printhead assembly.

Caution • Ensure printhead is fully open and engaged in the up position. Failure
to latch in the up position could result in the printhead falling on your hand
during the procedure.
2. Remove the media and ribbon.
3. Using the Preventive Maintenance Kit (Zebra part number 47362) or a solution of
90% Isopropyl and 10% deionized water and swab, wipe along the print elements
from end to end. The print elements are on the brown strip just behind the chrome
strip on the printhead. Allow sufficient time for the solvent to evaporate.
4. Manually rotate the platen roller and clean thoroughly with solvent and a pad.
5. Brush or vacuum any accumulated paper lint and dust away from the media and
ribbon paths.
6. Reload media or ribbon, and close the printhead assembly.

Note • If print quality has not improved after performing this procedure, try
cleaning the printhead with Save-A-Printhead cleaning film. This specially coated
material removes contamination buildup without damaging the printhead. Call your
authorized Zebra reseller for more information.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

1
2

4
Number Description
1

Printhead Assembly

Transmissive Sensor

Reflective Sensor

Platen Roller

Ribbon Sensor

Take-Label Sensor

Clean the Sensors
Brush or vacuum any accumulated paper lint and dust away from the printer sensors.
Refer to the illustration above. The reflective sensor, transmissive sensor, and ribbon
sensor should be cleaned on a regular basis to ensure proper operation of the printer.
For printers with the peel-off, liner take-up, and/or rewind option(s) installed, clean
the take label sensor as well.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

Clean the Rewind Option
The Rewind option is required.

Refer to the illustration on next page and perform the following
procedure if adhesive buildup begins to affect peel
performance.
1. Open the printhead assembly.

Caution • Ensure printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2. Close the peel assembly to prevent bending the tear-off/peel-off bar during
cleaning. Using the Preventive Maintenance Kit (Zebra part number 47362) or a
solution of 90% Isopropyl and 10% deionized water and swab, remove excess
adhesive from the tear-off/peel-off bar.

Note • Apply minimum force when cleaning the tear-off/peel-off bar! Excessive
force can cause the tear-off/peel-off bar to bend. This can have a negative effect on
peel performance.
3. Open the peel assembly by pivoting the module toward you.
4. Manually rotate the pinch roller and clean thoroughly with solvent and a swab.
5. Close the peel assembly.

Note • When cleaning the tear-off/peel-off bar or the pinch roller, remove excess
solvent with a pad to ensure the solvent has dried before printing.
6. Close the printhead assembly.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

1
2

4
Number Description

Printhead Assembly

Tear-Off/Peel-Off Bar

Pinch Roller

Peel Assembly

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

Clean the Peel-Off Assembly
The Peel-Off option is required.

Refer to the illustration on the previous page and perform the
following procedure if adhesive buildup begins to affect peeloff performance.
1. Open the printhead assembly.

Caution • Ensure printhead is fully open and engaged in the up position. Failure to
latch in the up position could result in the printhead falling on your hand during the
procedure.
2. Close the peel assembly to prevent bending the tear-off/peel-off bar during
cleaning. Using the Preventive Maintenance Kit (Zebra part number 47362) or a
solution of 90% Isopropyl and 10% deionized water and a swab, remove excess
adhesive from the tear-off/peel-off bar.
3. Open the peel assembly by pivoting the module toward you.

Note • Apply minimum force when cleaning the tear-off/peel-off bar. Excessive
force can cause the tear-off/peel-off bar to bend, which could have a negative effect
on peel performance.
4. Manually rotate the pinch roller and clean thoroughly with solvent and a swab.
5. Close the peel assembly.

Note • When cleaning the tear-off/peel-off bar or the pinch roller, remove excess
solvent with a pad to ensure the solvent has dried before printing.
6. Close the printhead assembly.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

Clean the Cutter Module
Cutter option required.

Caution • For personnel safety, always turn off and unplug the printer before
performing this procedure.

Refer to the illustration on the next page and the procedures
below to clean adhesive off of the upper and lower cutter
blades:
1. Remove the cutter shield by removing the thumbscrew and lock washer.

Caution • Cutter blade is sharp. Use caution when cleaning. Do not rub the blade
with your fingers.
2. Using the Preventive Maintenance Kit (Zebra part number 47362) or a solution of
90% Isopropyl and 10% deionized water and swab, wipe along the upper cutter
blade.
3. To expose the lower cutter blade, turn the cutter motor thumbnut counterclockwise
until you see the “V”-shaped lower cutter blade.
4. Clean the lower blade, following the instructions in step 2.
5. Replace the cutter shield.
6. When you have finished cleaning the cutter module, plug in and turn on the printer.
The lower cutter blade returns to its correct operating position.
If the cutter continues to perform unsatisfactorily, contact an authorized service
technician.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

3
4
5

Number Description
1

Thumbscrew and Lock Washer

Cutter Shield

Upper Cutter Blade

Lower Cutter Blade

Lubrication
No lubrication is needed for this printer.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

Fuse Replacement
Caution • Some commercially available lubricants will damage the finish and the
mechanical parts if used.
A user-replaceable AC power fuse is located just below the AC power switch at the
rear of the printer. The replacement fuse is a 5 × 20 mm fast blow style rated at 5 Amp/
250 VAC.

Caution • Before replacing the fuse, turn off the AC power switch and unplug the
AC power cord.

Perform the following procedure to replace the fuse:
1. To replace the fuse, insert the tip of a flat blade screwdriver into the slot in the end
of the fuse holder end cap.
2. Press in slightly on the end cap and turn the screwdriver slightly counter
clockwise. This disengages the end cap from the fuse holder and permits removal
of the fuse.
3. To install a new fuse, remove the old fuse and insert the new fuse into the fuse
holder.
4. Push the end cap in slightly, then insert the tip of a flat blade screwdriver into the
slot in the end cap and turn clockwise to engage it.

Z4Mplus and Z6Mplus User Guide

Routine Care and Adjustments
Cleaning Procedures

Z4Mplus and Z6Mplus User Guide

CHAPTER 7

Troubleshooting

This chapter discusses typical problems and their probable solutions.

Content
LCD Error Conditions and Warnings . . . . . . . . 98
Error Conditions . . . . . . . . . . . . . . . . . . . . . 98
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Print Quality Problems. . . . . . . . . . . . . . . . . . 103
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . 105
Communication Problems . . . . . . . . . . . . . 106
Printer Diagnostics . . . . . . . . . . . . . . . . . . . . 108
Power-On Self Test . . . . . . . . . . . . . . . . . . 108
Additional Printer Self Tests. . . . . . . . . . . . 108
Cancel Self Test . . . . . . . . . . . . . . . . . . . . 109
Pause Self Test . . . . . . . . . . . . . . . . . . . . . 110
Feed Self Test . . . . . . . . . . . . . . . . . . . . . . 111
Communications Diagnostics Test . . . . . . . . 112

Z4Mplus and Z6Mplus User Guide

Troubleshooting
LCD Error Conditions and Warnings

LCD Error Conditions and Warnings
The LCD displays error condition messages and warnings if the printer detects a
problem. The messages, along with their causes and solutions, are listed below.

Error Conditions
Error condition — RIBBON OUT
Problem

Solution

In thermal transfer mode, the
ribbon is not loaded or loaded
incorrectly.

Load the ribbon correctly. See Load the
Ribbon on page 54.

In thermal transfer mode, the
ribbon sensor is not sensing
correctly loaded ribbon.

Perform the media and ribbon sensor
calibration (see page 15).

Error condition — RIBBON IN
Problem

Solution

In direct thermal mode, when
ribbon is not used:

Put the printer in direct thermal mode via
the front panel and remove ribbon.
Ensure that the printer driver or software
settings are correctly set.

Z4Mplus and Z6Mplus User Guide

Troubleshooting
LCD Error Conditions and Warnings

Error condition — PAPER OUT
Problem

Solution

The media is not loaded or
loaded incorrectly.

Reload the media. See Load Roll Media
beginning on page 38.

The media sensor is not
positioned properly.

Check the position of the reflective sensor.
See Position the Label Sensor on page 26.

The printer is set for noncontinuous media, but
continuous media is loaded.

Either load the correct media or set the
printer for the correct media type via the
front panel.
Ensure that the printer driver or software
settings are correctly set.
Calibrate the printer (see page 15).

The incorrect media sensor is
being used.

Z4Mplus and Z6Mplus User Guide

Via the front panel, locate the SENSOR
SELECT menu item (page 64) and
manually select the correct sensing
method.

Troubleshooting
LCD Error Conditions and Warnings

Error condition — HEAD OPEN
Problem

Solution

The printhead is not fully
closed.

Close the printhead.

The ribbon is loaded incorrectly; Correctly align the ribbon with the guide
it is covering the head open
mark on the strip plate before closing the
sensor.
printhead assembly. See Position the Label
Sensor on page 26.
Print method is incorrectly set.

Via the front panel, locate the PRINT
METHOD menu item (page 64) and select
thermal transfer mode.
Ensure that the printer driver and/or
software settings are correctly set.

The ribbon is loaded.

Remove the ribbon and set the printer to
direct thermal mode. See PRINT MODE
on page 62.
Ensure that the printer driver and/or
software settings are correctly set.

100

Z4Mplus and Z6Mplus User Guide

Troubleshooting
LCD Error Conditions and Warnings

Warnings
Warning — HEAD OVER TEMP

Caution • The printhead is hot and can cause severe burns. Allow the printhead to
cool.
Problem

Solution

The printhead is over
temperature.

Allow the printer to cool. Printing
automatically resumes when the printhead
elements cool to an acceptable operating
temperature.

Warning — HEAD UNDER TEMP

Caution • The printhead is hot and can cause severe burns. Allow the printhead to
cool.
Problem

Solution

The printhead is under
temperature.

Continue printing while the printhead
reaches the correct operating temperature.
The environment may be too cold for
proper printing. Relocate the printer to a
warmer area.

Z4Mplus and Z6Mplus User Guide

101

Troubleshooting
LCD Error Conditions and Warnings

Warning — CUTTER JAM

Caution • Cutter blade is sharp. Use caution when cleaning. Do not rub the blade
with your fingers.
Problem

Solution

Cutter blade is in the media
path.

Turn off the printer power and unplug the
printer. Inspect the cutter module for debris
and clean as needed following the cleaning
instructions on page 93.

OUT OF MEMORY*
Problem

Solution

*There is not enough memory to Insufficient DRAM for the label length,
perform the function shown on downloaded fonts/graphics, and images.
the second line of the error
Ensure that the device, such as FLASH
message.
memory or PCMCIA card, is installed and
not write protected or full.
Ensure that the data is not directed to a
device that is not installed or available.

102

Z4Mplus and Z6Mplus User Guide

Troubleshooting
Print Quality Problems

Print Quality Problems
General print quality issues
Problem

Solution

You are using an incorrect
media and ribbon combination
for your application.

Consult your authorized Zebra reseller/
distributor for information and advice.

The printer is set at an excessive For optimal print quality, set the print
print speed to achieve optimal
speed to a lower setting via ZPL II, the
quality.
driver, software, or front panel.
The printer is set at an excessive For optimal print quality, set the darkness
darkness level to achieve
level to a lower setting via the front panel,
optimal quality.
the driver, or the software.
The printhead is dirty.

Clean the printhead according to the
instructions on page 87.

There is light printing (or no
The pressure adjustment dials need to be
printing) on the left or right side adjusted. Follow the printhead pressure
of the label or the printed image adjustment instructions on page 17.
is not sharp.

Gray lines on blank labels with no consistent pattern
Problem

Solution

The printhead is dirty.

Clean the printhead according to the
instructions on page 87.

Light, consistent vertical lines running through all labels
Problem

Solution

The printhead or platen roller is Clean the printhead, platen roller, or both
dirty.
according to the instructions on page 87.

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103

Troubleshooting
Print Quality Problems

Intermittent creases on the left and right edges of the label
Problem

Solution

There is too much pressure on
the printhead.

Reduce the printhead pressure. See Set
Printhead Pressure on page 17.

Wrinkled ribbon
Problem

Solution

The ribbon is not loaded
correctly.

Load the ribbon correctly. See Load the
Ribbon on page 54.

The darkness setting is
incorrect.

Set the darkness to the lowest possible
setting for good print quality. See
DARKNESS on page 61.

Incorrect printhead pressure or
balance.

Set the pressure to the minimum required
for good print quality. See Set Printhead
Pressure on page 17.

The media is not feeding
Make sure that the media guide and media
correctly. It is walking from side supply guide touch the edge of the media.
to side.

104

Z4Mplus and Z6Mplus User Guide

Troubleshooting
Print Quality Problems

Calibration
Problem

Solution

Loss of printing registration on
labels. Excessive vertical drift
in top-of-form registration.

Adjust the reflective sensor position. See
page 26.
Set the printer for the correct media type.
See page 63.
Ensure that the media guides are properly
positioned.
Via the front panel, locate the SENSOR
SELECT menu item (page 64) and
manually select the correct sensing
method.
Reload the media. Check the reflective
sensor position (see page 26).
Clean the platen roller according to the
instructions on page 87.

Auto Calibrate failed.

Perform a manual calibration
(see page 69).
Reload the media and ensure the reflective
sensor is properly positioned
(see page 26).

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105

Troubleshooting
Print Quality Problems

Communication Problems
Data light does not flash when a label format is sent.
Problem

Solution

The printer does not respond to
label requests.

Check the printer driver or software
communications settings.
Confirm you are using the correct
communication cable. See Cable
Requirements on page 32.
Via the front panel, check the protocol
setting. It should be set to the default none.
See page 73.
Ensure that the correct driver is being used.

Several labels print, then the printer skips, misplaces, misses, or distorts the image on
the label after a label is sent to the printer.
Problem

Solution

The host is set to EPP parallel
communications.

Change the settings on the computer host
to standard parallel communications.

The serial communication
settings are incorrect.

Standard RS-232 cables are appropriate for
lengths under 50 ft. (15.2 m); RS-422 and
RS-485 cables allow serial transmission up
to 4000 ft.(1.2 km). Check cable length and
shielding, and confirm the appropriate RS232, RS-422, or RS-485 setting is being
used.
Check the printer driver or software
communications settings.

A label format was sent to the printer but not recognized. The DATA light flashes but
no printing occurs.

106

Z4Mplus and Z6Mplus User Guide

Troubleshooting
Print Quality Problems

Problem

Solution

The prefix and delimiter
characters set in the printer do
not match the ones in the label
format.

Verify the prefix and delimiter characters.
See page 75.

Incorrect data is being sent to
the printer.

Check the communication settings on the
computer. Ensure they match the printer
settings.

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107

Troubleshooting
Printer Diagnostics

Printer Diagnostics
Power-On Self Test
A Power-On Self Test (POST) is performed automatically each time the printer is
turned on. During this test sequence, the front panel lights and liquid crystal
display (LCD) monitor the progress of the POST. If the printer fails any of these tests,
the word FAILED is display. If this occurs, notify an authorized Zebra reseller.

Additional Printer Self Tests
These self tests produce sample printouts and provide specific information that help
determine the operating conditions for the printer.
Each self test is enabled by pressing a specific front panel key or combination of keys
while turning the printer On (l). Keep the key(s) depressed until the DATA light turns
off (approximately five seconds). When the Power-On Self Test is complete, the
selected self test starts automatically.

Note • When performing self tests, avoid sending a label format to the printer. In
the case of a remote host, disconnect all data interface cables from the printer.
• When cancelling a self test prior to its actual completion, always turn
the printer Off (O) and then back on to reset the printer.
• When performing these self tests while in the Peel-Off Mode, you
must remove the labels as they become available.
• If your media is not wide enough or long enough, unexpected or
undesired results may occur. Ensure your print width is set correctly
for the media you are using before you run any self tests, otherwise
the test may print out on the platen roller. See page 65 for
information on setting the print width.

108

Z4Mplus and Z6Mplus User Guide

Troubleshooting
Printer Diagnostics

Cancel Self Test
This self test prints a listing of the configuration parameters currently stored in the
printer’s memory. See the labels below. Depending on the options ordered, your label
may look different.

Perform the following procedure to complete the Cancel Self
Test:
1. Turn the printer Off (O).
2. Press and hold CANCEL while turning the printer On (l).
3. Release CANCEL after the DATA light turns off (approximately five seconds).

Z6Mplus - 300dpi

Z4Mplus - 200dpi

4
4

The configuration may be changed either temporarily (for specific label formats or
ribbon and label stock) or permanently (by saving the new parameters in memory).
See page 22 for further information about the configuration procedure.

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109

Troubleshooting
Printer Diagnostics

Pause Self Test
This self test can be used to provide the test
labels required when making adjustments to the
printer’s mechanical assemblies. See the sample
printout at right.

Perform the following procedure to
complete the Pause Self Test:
1. Turn the printer Off (O).
2. Press and hold PAUSE while turning the printer On (l).
3. Release PAUSE after the DATA light turns off (approximately five seconds).
• The initial self test prints 15 labels at 2 in. (51 mm) per second, then
automatically pauses the printer. When PAUSE is pressed, an additional 15
labels print.
• Pressing CANCEL while the printer is paused alters the self test. When
PAUSE is pressed, the printer prints 15 labels at 6 in. (152 mm) per second.
• Pressing CANCEL again while the printer is paused alters the self test again.
When PAUSE is pressed, the printer prints 50 labels at 2 in. (51 mm) per
second.
• Pressing CANCEL again while the printer is paused alters the self test a third
time. When PAUSE is pressed, the printer prints 50 labels at 6 in. (152 mm)
per second.
• Pressing CANCEL again while the printer is paused alters the self test a
fourth time. When PAUSE is pressed, the printer prints 15 labels at the
printer’s maximum speed.
• To exit this self test at any time, press and hold CANCEL.

110

Z4Mplus and Z6Mplus User Guide

Troubleshooting
Printer Diagnostics

Feed Self Test
See the illustration at right.

Perform the following procedure
to complete the Feed Self Test:
1. Turn the printer Off (O).
2. Press and hold FEED while turning the
printer On (l).
3. Release FEED after the DATA light turns
off (approximately five seconds).
Feed Self Test prints out at various darkness
settings above and below that of the darkness
value shown on the configuration label.
Examine these labels and determine which one
has the best darkness setting for your
application. This value can be entered into the
printer by setting the darkness during the
configuration procedure. See page 22 for more
information.
The value printed on that label is added to (plus) or subtracted from (minus) the
darkness value specified on the configuration label. The resulting numeric value
(0 to 30) is the best darkness value for that specific media and ribbon combination.

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111

Troubleshooting
Printer Diagnostics

Communications Diagnostics Test
This test is controlled from the front panel display. See page 75. A typical printout
from this test is shown in below. Turn the printer Off (O) to exit this self test.

Note • This label is inverted when printed (prints upside down).

Loading Factory Defaults
Perform the following procedure to load the factory defaults:
1. Press SETUP/EXIT two times.
2. Use PLUS (+) or MINUS (–) to scroll through the SAVE CHANGES choices.
3. When LOAD DEFAULTS displays, press SETUP/EXIT.

112

Z4Mplus and Z6Mplus User Guide

CHAPTER 8

Specifications

This chapter contains all needed specifications on the Z4Mplus and Z6Mplus printers.

Contents
General Specifications. . . . . . . . . . . . . . . . . . 114
Printing Specifications . . . . . . . . . . . . . . . . . . 115
Media Specifications . . . . . . . . . . . . . . . . . . . 116
Ribbon Specifications . . . . . . . . . . . . . . . . . . 118
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Zebra Programming Language (ZPL II) . . . . 120
Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
AC Power Cord . . . . . . . . . . . . . . . . . . . . . . . 122
Power Line Cord Specifications. . . . . . . . . 122

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113

Specifications
General Specifications

General Specifications
General
Specifications

Z4Mplus

Height

13.3 in.

338 mm

13.3 in.

338 mm

Width

10.9 in.

277 mm

13.4 in.

341 mm

Depth

18.7 in.

475 mm

18.7 in.

475 mm

Weight (without options)

32.4 lbs.

14.7 kg

34.7 lbs.

16 kg

Electrical

90-265 VAC, 48-62 Hz, 5 Amps
(fused)

Agency Approvals

UL 1950, CISPR 22 (class B), CSA 22.2 No. 950-95, IEC60950,
EN60950, EN500824, EN55022 (class B), EN55024, EN61000-3-2, -3-3.
Complies with FCC Class B and Canadian Doc Class A rules. Carries the
CE mark of compliance. Product markings: cULus, CE Marking, FCC-B,
ICES-003, VCCI, C-Tick, NOM, IRAM, CCC, GOST-R, BSMI.

Temperature

Operating

40° to 104°F

5° to 40°C

40° to 104°F

Storage

–40° to 140°F

–40° to 60°C

–40° to 140°F –40° to 60°C

Operating

20% to 85%, non-condensing

Storage

5% to 85%, non-condensing

Relative
Humidity

Communication Interface

114

Z6Mplus

90-265 VAC, 48-62 Hz, 5 Amps
(fused)

5° to 40° C

RS-232/CCITT V.24 serial data interface; 110 to115000 baud, parity, bits/
character, 7 or 8 data bit, and XON-XOFF, RTS/CTS or DTR/DSR
handshake protocol required. 750mA at 5 V from pin 9.
8-bit parallel data interface; supports IEEE 1284 bi-directional parallel,
ECP and nibble mode compliant. Error detection CRC protocol.

Z4Mplus and Z6Mplus User Guide

Specifications
Printing Specifications

Printing Specifications
Printing Specifications Z4Mplus
Print resolution

Z6Mplus

203 dots/inch

8 dots/mm

203 dots/inch

8 dots/mm

300 dots/inch

12 dots/mm

300 dots/inch

12 dots/mm

Dot size

203 dpi

(width x
length)

0.00492 in. x
0.00492 in.

0.125 mm x
0.125 mm

0.00492 in. x
0.00492 in.

0.125 mm x
0.125 mm

300 dpi

0.0033 in. x
0.0039 in.

0.084 mm x
0.099 mm

0.0033 in. x
0.0039 in.

0.084 mm x
0.099 mm

203 dpi

4.09 in.

104 mm

300 dpi

4.1 in.

106 mm

6.6 in.

168 mm

Maximum
print width

Minimum print length

1 dot row

Maximum
print length

203 dots/
inch

105 in.

2667 mm

65 in.

1651 mm

300 dots/
inch

45 in.

1143 mm

29 in.

737 mm

203 dots/
inch

5 mil to 50 mil

(X) dimension 300 dots/
inch

3.3 mil to 33 mil

Programmable 203 dots/
constant print inch
speeds

Per second:
7 in., 8 in., 9 in.,
10 in.

Per second:
178 mm,
203 mm,
229 mm,
254 mm

Per second:
7 in., 8 in.,
9 in., 10 in.

Per second:
178 mm,
203 mm,
229 mm,
254 mm

300 dots/
inch

Per second:
2 in., 3 in., 4 in.,
5 in., 6 in.

Per second:
51 mm,
76 mm,
102 mm,
127 mm,
152 mm

Per second:
2 in., 3 in.,
4 in., 5 in.,
6 in.

Per second:
51 mm,
76 mm,
102 mm,
127 mm,
152 mm

Bar code
modulus

1 dot row

Thin film printhead with energy control

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115

Specifications
Media Specifications

Media Specifications
Media Specifications
Label length

Z6Mplus

Tear-off

0.5 in.

13 mm

0.5 in.

13 mm

Peel-off

1 in.

25.4 mm

1 in.

25.4 mm

Rewind

0.5 in.

13 mm

0.5 in.

13 mm

Cutter

1 in.

25.4 mm

1.5 in.

38.1 mm

Maximum

39 in.

991 mm

39 in.

991 mm

Minimum

1 in.

25.4 mm

2 in.

51 mm

Tear/Cutter 4.5 in.

114 mm

7.0 in.

178 mm

Peel/
Rewind

4.25 in.

108 mm

6.75 in.

171 mm

Minimum

0.0023 in.

0.058 mm

0.0023 in.

0.058 mm

Maximum

0.010 in.

0.25 mm

0.010 in.

0.25 mm

Core size

3 in.

76 mm

3 in.

76 mm

Maximum roll diameter

8 in.

203 mm

8 in.

203 mm

Minimum

0.079 in.

2 mm

0.079 in.

2 mm

Preferred

0.118 in.

3 mm

0.118 in.

3 mm

Maximum

0.157 in.

4 mm

0.157 in.

4 mm

Ticket/tag notch size (width x length)

0.236 in. ×
0.12 in.

6 mm × 3 mm 0.236 in. ×
0.12 in.

6 mm ×
3 mm

Hole diameter

0.125 in.

3 mm

0.125 in.

3 mm

Minimum 0.15 in.

3.8 mm

0.15 in.

3.8

Maximum

57 mm

3.5 in.

90 mm

Label width

Minimum

Z4Mplus

Maximum

Total thickness (includes
liner, if any)

Inter-label gap

Notch or hole position
(Centered from inner
media edge)

116

2.25 in.

Z4Mplus and Z6Mplus User Guide

Specifications
Media Specifications

Media Specifications

Z4Mplus

Black mark
dimensions

Vertical length

0.98 in. to
0.453 in.

2.5 to
11.5 mm

0.98 in. to
0.453 in.

2.5 to
11.5 mm

Horizontal width

> 0.37 in.

> 9.5 mm

> 0.37 in.

> 9.5 mm

Location

within 0.40 in. (1 mm) of inside media edge
May also be
centered from
0.23 in.
to
2.25 in.
from the
media inner
edge

Z6Mplus

May also be
centered from
5.84 mm
to
57 mm
from the
media inner
edge

May also be
centered from
0.23 in.
to
3.5 in.
from the
media inner
edge

May also be
centered
from
5.84 mm
to
90 mm
from the
media inner
edge

Density, in Optical Density Units (UDO) > 1.0 ODU
Maximum media density
Transmissive Sensor

< 0.5 ODU
Fixed

Z4Mplus and Z6Mplus User Guide

7/16 in. (11 mm) from inside edge

117

Specifications
Ribbon Specifications

Ribbon Specifications
Ribbon Specifications

Z4Mplus

Z6Mplus

Ribbon must be wound with the coated side out
Ribbon width

Minimum

>1 in.

25.4 mm >2 in.

60 mm

(Zebra recommends using ribbon at least
as wide as the media to protect the
printhead from wear.)

Maximum

4.3 in.

109 mm 6.9 in.

174 mm

Standard lengths

2:1 media to
ribbon roll
ratio

984 ft.

300 m

984 ft.

300 m

3:1 media to
ribbon roll
ratio

1476 ft.

450 m

1476 ft.

450 m

1 in.

25.4 mm 1 in.

Ribbon core inside diameter

118

25.4 mm

Z4Mplus and Z6Mplus User Guide

Specifications
Options

Options
Z4Mplus

Z6Mplus

• Cutter

• Peel-off

• Liner take-up

• Not Available

• PCMCIA card socket (supports Zebra • PCMCIA card socket (supports Zebra
Rapid Flash and ATA formats)
Rapid Flash and ATA formats)
• Linear Memory Card (Zebra Rapid
Flash) 8MB and 32MB

• Linear Memory Card (Zebra Rapid
Flash) 8MB and 32MB

• Compact Flash
32MB, 64MB, 128MB, and 256MB

• 300 dpi printhead

• Rewind

• Adjustable transmissive sensor

• Not Available

• External PrintServer

• Internal PrintServer

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119

Specifications
Zebra Programming Language (ZPL II)

Zebra Programming Language (ZPL II)
Z4M/Z6Mplus ZPL II Features
• Downloadable graphics (with data • Programmable quantity with print
compression)
pause

120

• Bit image data transfer and
printing, mixed text/graphics

• Communicates in printable ASCII
characters

• Format inversion

• Controlled via mainframe, mini,
PC, portable data terminal

• Mirror image printing

• In-Spec OCR-A and OCR-B

• Four-position field rotation
(0°, 90°, 180°, 270°)

• UPC/EAN
(nominal 100% magnification 6
dots/mm printheads only)

• Slew command

• Serialized fields

Z4Mplus and Z6Mplus User Guide

Specifications
Bar codes

Bar codes
Z4M/Z6Mplus Bar Code Features
Code 11

LOGMARS

Code 39 (supports ratios of 2:1 to 3:1)

Plessey

Code 49 (2-dimensional bar code)

EAN-8, EAN-13, EAN EXTENSIONS

Code 93

UPC-A, UPC-E, UPC EXTENSIONS

Code 128 (supports serialization in all
subsets and UCC case codes)

MSI

Codabar (supports ratios of 2:1 to 3:1)

PDF-417 (2-dimensional bar code)

Codablock

Micro-PDF-417

Interleaved 2 of 5 (supports ratios of 2:1
to 3:1; modulus 10 check digit)

POSTNET

Industrial 2 of 5

MaxiCode

Standard 2 of 5

Datamatrix

QR Code

Check digit calculation where applicable

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121

Specifications
AC Power Cord

AC Power Cord
Caution • For personnel and equipment safety, always use a three-prong plug with
an earth ground connection to the AC power source.

Power Line Cord Specifications
Note • Since many areas of the world have specific power requirements, an AC
power cord may not be included with your printer. The power cord must meet your
local electrical requirements.
• The overall length must be less than 9.8 ft. (3.0 m).
• It must be rated for at least 5A, 250 VAC.
• The chassis ground (earth) MUST be connected to ensure safety and reduce
electromagnetic interference. The ground connection is handled by the third wire
(earth) in the power cord as shown below.

AC Power plug
for your country

3 conductor
cable

IEC 320
connector

Contact
view
Neutral
Earth
Live

• The AC power plug and IEC 320 connector must bear the certification mark of at
least one of the known international safety organizations shown below.
+
R

122

Z4Mplus and Z6Mplus User Guide

APPENDIX

DB-9 Connectors

This appendix discusses the Serial Port connections and adaptors.

Content
Printer Interface Technical Information . . . . . 124
Serial Data Communications . . . . . . . . . . . 124
Cable Specifications . . . . . . . . . . . . . . . . . 124

Z4Mplus and Z6Mplus User Guide

123

DB-9 Connectors
Printer Interface Technical Information

Printer Interface Technical Information
Serial Data Communications
Hardware Control Signal Descriptions
For all RS-232 input and output signals, the Z4Mplus and Z6Mplus printers follow
both the Electronics Industries Association (EIA) RS-232 and the Consultative
Committee for International Telegraph and Telephone (CCITT) V.24 standard signal
level specifications.
When DTR/DSR handshaking is selected, the Data Terminal Ready (DTR) control
signal output from the printer controls when the host computer may send data. DTR
ACTIVE (positive voltage) permits the host to send data. When the printer places
DTR in the INACTIVE (negative voltage) state, the host must not send data.

Note • When XON/XOFF handshaking is selected, data flow is controlled by the
ASCII Control Codes DC1 (XON) and DC3 (XOFF). The DTR Control lead has no
effect.
Request to send (RTS) is a control signal from the printer that is connected to the clear
to send (CTS) input at the host computer. RTS is always active (positive voltage) when
the printer is on.

Cable Specifications
RS-232 Serial Data Port
The connection for this standard interface is made through the female DB-9 connector
on the rear panel. A DB-9 to DB-25 interface module is required for all RS-232
connections through a DB-25 cable (see page 128 for details).
For all RS-232 input and output signals, the printer follows both the Electronics
Industries Association’s (EIA) RS-232 specifications and the Consultative Committee
for International Telegraph and Telephone (CCITT) V.24 standard signal level
specifications.

124

Z4Mplus and Z6Mplus User Guide

DB-9 Connectors
Printer Interface Technical Information

The Table below shows the pin configuration and function of the rear panel serial data
connector on the printer.
Pin Number

Name

Description

—

Not connected

RXD

Receive data—data input to printer

TXD

Transmit data—data output from printer

DTR

Data terminal ready—output from printer

Signal ground

DSR

Data set ready—input to printer

RTS

Request to send—output from printer

CTS

Clear to send—input to printer

+5 V DC

+5 VDC

Note • * This pin is also available as a +5 VDC power source at 750 mA. To
enable this capability, a jumper on the computer’s main logic board needs to
be installed on JP1, pins 2 and 3.

Note • An interface module is required for RS-422/RS-485 interface support
(refer to page 129).

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125

DB-9 Connectors
Printer Interface Technical Information

RS-232 Interface Connections
The printer is configured as Data Terminal Equipment (DTE). The illustration below
shows the internal connections of the printer’s RS-232 connector.

DTE

2
3
4
5
6
7

(RD)

(TD)

(DTR)
(SG)

(DSR)

(RTS)

2
3
4
5
6
7

Note • The cable used to connect the printer to a computer must be a null modem
(crossover) cable. If you want to connect the printer to any other DTE devices, a
null modem cable must also be used.

126

Z4Mplus and Z6Mplus User Guide

DB-9 Connectors
Printer Interface Technical Information

When the printer is connected via its RS-232 interface to Data Communication
Equipment (DCE) such as a modem, use a standard RS-232 (straight-through)
interface cable. Figure 45 illustrates the connections required for this cable.
DTE
(Printer)

2
3
4
5

DCE
(Modem, etc.)
RXD (receive data)
TXD (transmit data)
DTR (data terminal ready)
SG (signal ground)

2
3
4
5

DSR (data set ready)

RTS (request to send)

8
9

CTS (clear to send)
+5 VDC signal source

8
9

NOTE • Pin 1 is unused and unterminated at the printer.

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127

DB-9 Connectors
Printer Interface Technical Information

RS-232 Interconnections Using a DB-25 Cable
To connect the printer’s RS-232 DB-9 interface to a DB-25 connector, an interface
adapter is required (Zebra part number 33138). A generic DB-25 adapter may also be
used, however, the +5 VDC signal source would not be passed through. The
illustration below shows the connections required for the DB-9 to DB-25 interface.

Note • The cable used to connect the printer to a computer must be a null modem
(crossover) cable. If you want to connect the printer to any other DTE devices, you
must also use a null modem cable.
Male DB-9 Adapter
Connector
(plugs into printer)

Female DB-25 Adapter
Connector
(plugs into cable)

RXD

TXD

DTR

RXD

RTS

DSR

CTS

RTS

4
5
6

CTS

+5 VDC
SIGNAL

DSR
SG
+5 VDC
SIGNAL
DTR

7
9
20

Note • Pin 1 of DB-9 connector is unused and unterminated.

128

Z4Mplus and Z6Mplus User Guide

DB-9 Connectors
Printer Interface Technical Information

RS-422/RS-485 Interconnections

Note • A jumper on the computer’s main logic board needs to be installed on JP1,
Pins 2 and 3, for the RS-422/RS-485 interface adapter to function properly.
To connect the printer’s RS-232 DB-9 interface to a host computer through an RS-422
or an RS-485 interface, an interface adapter is required (Zebra part number 33130).
The illustration below shows the required cable wiring for interconnecting to the
interface adapter’s DB-25 female connector.

DB-25P
Connector
to Printer
Shield

Signal Ground

Data Input A (–)

Data Output A (–)
Data Input B (+)
Data Output B (+)

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14
16
19

129

DB-9 Connectors
Printer Interface Technical Information

130

Z4Mplus and Z6Mplus User Guide

APPENDIX B

Parallel Data Port

This appendix discusses the parallel data port and connections.

Contents
Parallel Data Port . . . . . . . . . . . . . . . . . . . . . 132
Parallel Interface . . . . . . . . . . . . . . . . . . . . 132
Parallel Port Interconnections . . . . . . . . . . 132

Z4Mplus and Z6Mplus User Guide

131

Parallel Data Port
Parallel Data Port

Parallel Data Port
Parallel Interface
The 8-bit parallel data interface supports IEEE 1284 bi-directional parallel
communications in nibble mode. The parallel interface provides a means of
communication that is typically faster than the previously mentioned serial interface
methods. In this method, the bits of data that make up a character are sent all at one
time over several wires in the cable, one bit per wire.

Parallel Cabling Requirements
An IEEE-1284 compatible bi-directional parallel data cable is required when this
communication method is used. The required cable must have a standard 36-pin
parallel connector on one end that is plugged into the mating connector located at the
rear of the printer. The other end of the cable connects to the printer connector at the
host computer. Port selection for status information is determined each time the printer
is turned on.

Parallel Port Interconnections
The table below shows the pin configuration and function of a standard
computer-to-printer parallel cable.

132

Z4Mplus and Z6Mplus User Guide

Parallel Data Port
Parallel Data Port

36-Pin Connectors

Description

nStrobe/HostClk

2 to 9

Data Bits 1 to 8

nACK/PtrClk

Busy/PtrBusy

PError/ACKDataReq

Select/Xflag

nAutoFd/HostBusy

Not used

16 and 17

Ground

+5V @ 750 mA
The maximum current draw may be limited by
option configuration.

19 to 30

Ground

nInit

nFault/NDataAvail

33 and 34

Not used

+5V through a 1.8KΩ Resistor

NSelectin/1284 active

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133

Parallel Data Port
Parallel Data Port

134

Z4Mplus and Z6Mplus User Guide

APPENDIX C

Memory Cards

This appendix discusses the field available memory cards and their installation.

Contents
Memory Cards. . . . . . . . . . . . . . . . . . . . . . . . 136
PCMCIA Card . . . . . . . . . . . . . . . . . . . . . . 136

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135

Memory Cards
Memory Cards

Memory Cards
PCMCIA Card
See the instructions below to install the Type I or Type II
compliant PCMCIA card:

Caution • The printer electronics are susceptible to static discharge. Use a properly
grounded wrist strap while working on the printer.

Note • The PCMCIA card is hot-swappable, it can be installed while the printer is
On (l).

Install the PCMCIA Card
Refer to illustration on next page.
1. Remove the PCMCIA card shield from the rear of the printer.
2. Insert the PCMCIA card, with the notch UP, into the card slot as shown. Insert far
enough to cause the eject button to pop out.
3. Reinstall the PCMCIA card shield over the PCMCIA card and card slot.
The printer is now ready to operate with the additional memory or font option.

136

Z4Mplus and Z6Mplus User Guide

Memory Cards
Memory Cards

Note • Initialization of the PCMCIA card may take a few minutes; the Pause LED
flashes while the card initializes. If the card is already initialized, the Pause LED
flashes only once or twice. To verify that the card has successfully initialized, print a
configuration label and review it to see if the new memory card information is
listed.
Notch

Fuse

F u se

Card Eject
Button

PCMCIA
Card

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137

Memory Cards
Memory Cards

138

Z4Mplus and Z6Mplus User Guide

APPENDIX D

Extend Printhead Life

This appendix discusses the processes needed to extend the life of the printhead.

Content
Extend the Life of Your Printhead with
Save-a-Printhead Cleaning Film . . . . . . . . . . 140
Recommended for all Zebra printers . . . . . 140
Use Save-a-Printhead Cleaning Film . . . . 143
How to Order Cleaning Film Kits . . . . . . . . 144

Z4Mplus and Z6Mplus User Guide

139

Extend Printhead Life
Extend the Life of Your Printhead with Save-a-Printhead Cleaning Film

Extend the Life of Your Printhead with
Save-a-Printhead Cleaning Film
Recommended for all Zebra printers
Challenge
The printhead is the most critical component in your printer, and possibly the most
delicate. It is a consumable item, just like the brakes on your car, that eventually wears
over time. However, with ongoing careful attention and maintenance, you can extend
the life of the printhead.
Below are photographs of three printheads. The first printhead is brand new. The
second has printed over 1 million linear inches of thermal transfer labels and has been
properly maintained. The third printhead has printed far fewer labels, but without
proper care and maintenance, signs of abrasion and contamination buildup are evident.

New

140

Over 1 Million Inches
(Properly Maintained)

Less than 1 Million Inches
(Without Proper Care)

Z4Mplus and Z6Mplus User Guide

Extend Printhead Life
Extend the Life of Your Printhead with Save-a-Printhead Cleaning Film

Preventive Maintenance
For optimum performance, clean the printhead regularly. Take care when handling or
cleaning the printhead by removing any jewelry that may scratch it, and use a
grounding strap or anti-static mat to discharge static electricity that could damage the
printhead.
For 200 and 300 dpi printers: Clean after every roll (1500 feet or 450 m) of thermal
transfer ribbon or after every roll (500 feet or 150 m) of direct thermal labels.
To start, use only the presoaked (isopropyl alcohol) cleaning swabs provided in the
preventive maintenance kit (Zebra part number 47362). Open the media cover to
access the printhead, then open the printhead. Lightly blow or brush away any loose
dust and lint particles within the print mechanism (such as rollers, media or ribbon
sensors, and printhead). Never use any hard, metallic, or abrasive objects—such as a
screwdriver—to remove adhesives or other contaminants that may have built up on the
printhead. Next, press the swab tip against the printhead and swipe the print elements
from end to end. Finally, turn the platen rollers while wiping them from side to side.
Repeat this last step until the swab no longer shows dirt.

Avoid the Contributing Factors to Premature Printhead
Failure
Abrasion: Over time, the movement of media and ribbon across the printhead wears
through the protective ceramic coating, exposing and eventually damaging the print
elements (dots).
To avoid abrasion:
• Clean your printhead frequently and use well-lubricated thermal transfer ribbons
with backcoatings optimized to reduce friction.
• Minimize printhead pressure and burn temperature settings by optimizing the
balance between the two.
• Ensure that the thermal transfer ribbon is as wide as or wider than the label media
to prevent exposing the elements to the more abrasive label material.

Z4Mplus and Z6Mplus User Guide

141

Extend Printhead Life
Extend the Life of Your Printhead with Save-a-Printhead Cleaning Film

Ribbon Backcoating and Buildup: Printhead contamination from direct thermal
labels or thermal transfer ribbon may occur in applications requiring high burn
settings, high head pressure, high speed, or high volume. This contamination builds up
on the printhead elements, creating a barrier to the heat transformation required to
produce high-quality images. Contaminant buildup occurs gradually and results in
poor print quality that may look like faded print or a failed print element. This buildup
resists cleaning with presoaked swabs and can be difficult to remove. Follow the
recommendations below to avoid contamination buildup on the printhead.
To avoid ribbon backcoating and buildup:
• Use thermal transfer ribbons that have been specially cured to provide backcoat
protection for high-demand applications. These ribbons (sometimes referred to as
anti-stick ribbons) also dissipate static and provide more lubrication.
• Follow the recommended Printhead Preventive Maintenance procedures.
• Use Zebra’s Save-a-Printhead cleaning film to remove printhead contamination
buildup quickly and easily.

Save-a-Printhead Cleaning Film
Save-a-Printhead cleaning film is a specially coated film that removes contamination
buildup without damaging the printhead. Save-a-Printhead cleaning film extends the
life of your printhead, reduces maintenance downtime and the cost of replacing a
printhead, and is an inexpensive, easy, and quick way to remove contaminants without
removing the printhead.
Use Save-a-Printhead cleaning film when you see degrading print quality that looks
like faded print or a failed print element that cannot be corrected by cleaning with the
presoaked cleaning swabs.
For 200 and 300 dpi printers: Clean after every roll (1500 feet or 450 m) of thermal
transfer ribbon or after every roll (500 feet or 150 m) of direct thermal labels or when
CLEAN HEAD NOW appears on the liquid crystal display (LCD).

142

Z4Mplus and Z6Mplus User Guide

Extend Printhead Life
Extend the Life of Your Printhead with Save-a-Printhead Cleaning Film

Use Save-a-Printhead Cleaning Film

Caution • An improperly seated printhead data cable or power cable could result in
the printhead generating excessive heat that could cause harm if it is touched.
1.
2.
3.
4.
5.
6.
7.
8.
9.

Open the media cover.
Open the printhead, remove labels and ribbon from the print mechanism.
Clean the printhead per recommended preventive maintenance procedures.
Position the Save-a-Printhead film in the print path, placing the glossy side down
away from the printhead (matte side up).
Close and latch the printhead.
Slowly pull the full length of the film through the print mechanism.
Clean the printhead a second time per recommended preventive maintenance
procedures.
Reload labels and ribbon, close and latch the printhead.
Close the media cover.

Print labels and inspect for improved print quality. If quality has not improved, contact
Zebra’s Technical Support staff at 1.847.913.2259 or visit our Web site:
www.zebra.com.
Only one pass of Save-a-Printhead film is required to remove contamination buildup,
and each strip of film can be used up to 10 times. Discard the strip when residue
buildup or other contamination is apparent.
If a replacement printhead is needed, Zebra strongly recommends using a product
from the Original Equipment Manufacturer (OEM) to ensure that your printer and part
warranties remain intact and that the product performs optimally.

Z4Mplus and Z6Mplus User Guide

143

Extend Printhead Life
Extend the Life of Your Printhead with Save-a-Printhead Cleaning Film

How to Order Cleaning Film Kits
There are five kits to accommodate printers with different print widths. Each kit
contains three 10 in. (254 mm) long strips of film. Reference the following table to
order the appropriate kit for your printer:
Order kit number:

144

For Printers with Print
Widths of:

46902

3.0–4.0 in. (76–102 mm)

44902

4.0–5.0 in. (102–127 mm)

48902

5.0–6.0 in. (127–152 mm)

38902

6.0–7.0 in. (152–178 mm)

22902

8.0–9.0 in. (178–229 mm)

Z4Mplus and Z6Mplus User Guide

Index

A
About this Document xxvii
AC Power Cord Specifications,
Adjustments
Printhead Pressure, 16
Reflective Sensor, 26
Auto Calibration, 28

Printer Driver Software,
Printer, 28
Contacts xxvi
Continuous Media, 11
Cutter Mode, 40

122

D
Damage, 2
Data Communications
Parallel, 132
Serial, 124
Data Ports
Parallel, 132
Serial, 124–129
Document Conventions

B
Bar Codes,

121

C
Cabling Requirements, 32
Calibrating the Printer, 7
Cleaning
Cutter Module, 93
Power Peel/Rewind Module, 90
Printhead and Platen Roller, 87
Save-a-Printhead Cleaning Film 140–144
Communication Problems, 106
Communications Diagnostics Test, 112
Configuration
Changing Password-Protected
Parameters, 59
Configuration and Calibration Sequence,
Entering the Setup Mode, 58
Leaving the Setup Mode, 60

Z4Mplus and Z6Mplus User Guide

xxviii

F
Factory Defaults, 112
Fanfold Media Loading,
Front Panel
Display, 34
Keys, 36
Lights, 37
Fuse Replacement, 95

Index-1

Index

G
General Specifications,

N
Non-Continuous Black Mark Media,

114

Hardware Control Signal Descriptions,

124

I
Interconnections
Parallel Port, 132
RS-232, 125–128
RS-422, 129
RS-485, 129
Interfaces
Parallel, 132
Printer, 124–132
System, 30

L
LCD Error Conditions and Warnings,
Liner Removal, 46, 49
Liner Take-up Mode, 44
Lubrication, 94

M
Media Loading
Cutter Mode, 40
Fanfold, 52
Liner Take-up Mode, 44
Tear-off Mode, 38
Value Peel-off Mode, 42
Media Removal, 52
Media Specifications, 116
Media Types
Continuous Media, 11
Non-Continuous Black Mark Media,
Non-Continuous Web Media, 10
Memory Card Installation
PCMCIA Card, 136

Index-2

Parallel Cabling Requirements, 132
Parallel Data Port, 132
Parallel Interface, 132
Parallel Port Interconnections, 132
Password-Protected Parameters, 59
PAUSE Key Self Test, 110
PCMCIA Card Installation, 136
Port 132
Positioning the Media Sensor
Reflective Sensor, 26
Transmissive Sensor, 28
Power Cord Specifications, 122
Power Peel/Rewind (Peel Mode), 46
Print Mode, 12
Print Quality Problems, 103
Printer Calibration, 7
Printer Diagnostics, 108
Printer Interface Technical Information
Hardware Control Signal Descriptions,
Parallel Data Communications, 132
Serial Data Communications, 124
Printhead Pressure Adjustment, 16
Printing Specifications, 115
Proprietary Statement v

124

Reflective Sensor Adjustment, 26
Reflective Sensor Positioning, 26
Reporting Damage, 2
Rewind Media Alignment, 18
Ribbon Loading, 14, 54
Ribbon Removal, 56
Ribbon Specifications, 118
Roll Media Loading, 38–52
RS-232 serial data port, 124

Z4Mplus and Z6Mplus User Guide

Index

S
Save-a-Printhead Cleaning Film 142–144
Self Tests
CANCEL Key, 109
Communications Diagnostics, 112
FEED Key, 111
PAUSE Key, 110
Serial Data Communications, 124
Serial Data Port, 124–129
Specifications
AC Power Cord, 122
Bar Codes, 121
General, 114
Media, 116
Options, 118
Printing, 115
Zebra Programming Language (ZPL II),
Storage, 2
Support xxvi
System Considerations
Interfaces, 30

120

T
Tear-off Mode, 38
Technical 124
Transmissive Sensor Positioning, 28
Types of Media
Continuous Media, 11
Non-continuous Black Mark Media,
Non-Continuous Web Media, 10

V
Value Peel-off Mode,

Z
Zebra Programming Language (ZPL II),

Z4Mplus and Z6Mplus User Guide

120

Index-3

Index

Index-4

Z4Mplus and Z6Mplus User Guide

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