ZyXEL Communications IPC2605N IP Camera User Manual IPC 2605N User s Guide
ZyXEL Communications Corporation IP Camera IPC 2605N User s Guide
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![5.2 Direct Viewing of your Camera (For Advanced Users) 5.2.1 Accessing via PC web browser Users can access their video feeds and camera management tools easily through any web browser. Simply follow these steps. 1) Open any web browser (Internet Explorer, Safari, Firefox, Chrome, etc.) 2) Type in your camera’s IP address (eg. 192.168.1.11. This number can be easily found by using the eaZy set up Wizard utility) 3) A dialogue box will appear requesting a user name and password. (Default username and password are both ‘admin’) 4) After entering a valid username and password, your browser will prompt installation of camera software from ZyXEL Communications Corporation. Click on the warning message, and choose to Install ActiveX 5) A confirmation dialogue box will appear. Select [Install] twice to install both USActiveX.cab and IPCamClientActiveX.cab. Note: ZyXEL ActiveX only supports 32-Bit browsers. If you’re running a 64-bit Operating System, you’ll still have to run the 32-Bit version of your browser in order to access your camera. 6) If a security alert appears, select “Unblock.”](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-17.png)
![The following table describes the labels found on this screen. Number Label Description Left control panel provides control over video recording, voice communication, I/O, Pan/Tilt, and snapshot Video stream Allows you to change between stream-1 and stream-2. (Stream 2 can be enabled and configured in [Settings] > [Video] PTZ speed set the pan and tilt speed on a scale of 1 to 10 Video mode selection Allows you to change the video display between single, multi, and auto scan. Top control panel Allows you to adjust Brightness, Speaker volume, and microphone volume. Preset Point Changing the preset point allows you move the camera to a pre-defined point. (Preset points can be configured in [setup] > [PTZ control]) Magnifier Click on the magnifier icon to bring up digital zoom control. Live video pane Live video stream. Click any spot on the video window to pan/tilt. You can switch to full-screen mode by right-](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-19.png)
![clicking on the video pane and selecting “Fullscreen” Channel Select a channel from the drop-down list, or click on the arrow icon to switch to the next/previous channel. X-Axis Adjust the camera’s position on the X-Axis Y-Axis Adjust the camera’s position on the Y-Axis 5.2.1.2 Icons The following table describes the icons found on this screen. Icon Label Description Fit browser Resizes the live video pane to fit your browser window Actual size Resizes the live video pane to the original size Brightness Adjusts the camera’s brightness. Microphone Volume Adjust microphone volume. Click the icon to mute the built-in microphone Setup Click the [Setup] button to access the settings for you camera. Speaker Volume Adjust speaker volume. Click this icon to mute the built-in speaker Control Direction control buttons to rotate the camera, and a home button for returning to the preset position. Patrol Mode Use patrol mode to make the camera rotate through different predefined camera positions. Predefined positions can be defined in [Setup] > [PTZ control] > [Patrol mode] Locate Shows your camera’s position on the X-Axis and Y-Axis Snapshot Click the snapshot button to take a snapshot from live view. A preview window will pop up. Right-click and choose ‘Save Image As…’ to save the snapshot to your PC. Communicate Allows you to speak into your PC microphone and broadcast through the camera’s speaker. See the Voice Communication section for details. Digital Out Triggers the alarm and siren connected to the Digital Out port of your camera Record Record live video by pressing the [Record] button. (If your computer cannot play .mkv files, download and install VLC media player from the internet.)](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-20.png)
![Open Open a file browser to search and playback video files captured by the camera Digital Zoom Digital zoom button. Available zoom: 1~10x Switch Channel Click the Left/Right arrow to switch channel Crosshair/Arrow The crosshair allows you to move your cursor over a point on the live view and make that point the new center of view. The arrow moves the camera in the direction of the mouse click. 5.2.1.3 Enable Digital Zoom To enable the digital zoom feature: 1) Click on the magnifier icon located on the lower-left corner of the real-time video display. The digital zoom control window will appear. 2) Check [Enable Digital Zoom], and set the desired zoom by dragging the slider bar. Then set the area to be enlarged by dragging the black square shown above. Click on the [X] button or press the [Esc] key to save the changes and/or close the previous window. 5.2.1.4 Voice Communication Pressing the button allows you to speak into your PC microphone and broadcast through the camera’s speaker or audio line out. To talk through the external speaker connected to the IP camera, place your cursor on the button, right-click, and select [Settings] to choose input device and input source.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-21.png)
![On this page, you can set the camera to obtain an IP address via DHCP (recommended), use a manual IP address, or obtain an IP address via PPPoE, for which a valid user name and password are required. 6.5.2 Wireless Settings If you have installed the wireless antenna, you’ll be able to set up a wireless connection from this page. To connect wirelessly, check the [Use Wireless First] box to give priority to wireless connections when the LAN network is also connected. You will also be able to choose to connect via DHCP or a static IP address and specific access point. To access the wireless settings, navigate to Settings, then to Network on the side panel, then select Wireless from the dropdown menu. The following screen will appear.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-29.png)
![6.5.3 Network Diagnostic Here you can run the diagnostic tool for your current network settings, and it will show error messages if any anomaly is detected. For further information on error messages, please refer to the troubleshooting section. 6.5.4 Network Bandwidth This automatic network connection test helps users better define the appropriate video bitrate for their network. To perform the network bandwidth test: 1. Go to [Setup] > [Network], and click on [Network Bandwidth] located on the left menu to start. 2. Wait for your browser to prompt the installation of a java plug-in. Click the text to accept. 3. The camera will begin testing your connection’s speed. 4. When the diagnostic is complete, the camera will advise you as to the optimal settings for your camera.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-30.png)
![This message indicates that the currently connected network has the capacity to support up to 10 network cameras of identical bit rate settings (either on Stream 1 or Stream 2). If the message shows a less favorable result, go to [Setup] > [Video] to select a lower bitrate. 6.5.5 Advanced This page allows you to adjust advanced network settings. To access this pane, navigate to [Setup] > [Network] > [Advanced]. The following screen will appear.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-31.png)
![The following table describes the labels on this screen. Label Description DNS Server Set the DNS server to be found via DHCP, or enter a manual DNS address NTP Configuration NTP stands for Network Time Protocol. To synchronize your camera’s clock with an NTP server, choose to either obtain an NTP server address via DHCP, or use an external NTP server (default address is pool.ntp.org) HTTP Server Set the HTTP port for your IP camera to be viewed and controlled from the internet. Valid port ranges fall between 1 and 32767 (Default port: 80). If your network setup requires port forwarding, refer to the Port Forwarding section of this manual. 6.5.6 DDNS This page allows you to use DDNS (Dynamic Domain Name Service) to tie your camera’s current IP address to a domain name, making it easier to remember. If you already have an account with DDNS or no-ip, you can input your domain name here for easier access to your camera. To access the DDNS page, navigate to [Settings] > [Network] > [DDNS]. The following screen will appear. 6.5.7 UPnP This page allows you to enable/disable the Universal Plug and Play feature of your IP camera, as well as change your device’s name. If your operating system supports UPnP, and DHCP is in use on your current network, the IPC2605 will automatically be detected and added to My Network Places in Windows. If you want to use the IGD (Internet Gateway Device) protocol on your camera, it can be enabled from this screen.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-32.png)
![To access the UPnP screen, navigate to [Settings] > [Network] > [UPnP]. The following screen will appear. Note: To enable UPnP on Windows, go to Add or Remove Programs in Control Panel, then click Add/Remove Windows Components, double-click “Network Services,” and check “UPnP User Interface.” 6.6 PTZ Control The PTZ control page allows you to manage your camera’s preset positions and configure patrol mode to allow the camera to patrol the preset positions. 6.6.1 Preset Points 6.6.1.1 Add Preset Points To access the Preset Points menu, navigate to [Settings] > [PTZ Control] > [Preset Points]. The following screen will appear.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-33.png)
![To add preset points, follow these steps: 1) Use the directional buttons to navigate your IP camera to the desired position 2) Enter a position name into the “Position Name” field. 3) Press the “Add” button. a. If you would like to designate this as your camera’s ‘Home’ position, check the ‘Use the current position as “home”’ box. b. If you would like the camera to always return to this position after moving, check the “Auto return to “Home” position” box, then enter a period of time you wish the camera to wait before returning to “Home.” (Between 30 and 300 seconds.) 4) Press Save. 6.6.1.2 Delete Preset Points To delete a preset point, select a preset point from the “Available Preset Points” list, click [Go To] to be sure this is the correct point, then click [Remove].](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-34.png)
![6.6.1.3 PTZ Position Reset The PTZ Position reset menu allows you to reset the PTZ functionality back to factory defaults. There are two reset buttons: Button Function Calibrate PTZ Back to Factory Default Calibrates Pan/Tilt position back to factory defaults Reset PTZ Home Position Back to Factory Default Resets the camera’s Home position back to factory default. 6.6.2 Patrol Mode The Patrol Mode menu allows you to define your camera’s behavior while in patrol mode. To access this menu, navigate to [Settings] > [PTZ Control] > [Patrol Mode] 6.6.2.1 Patrol Ordering After you have created preset points, you’ll be able to configure how long the camera will stay in each position while in patrol mode. To set the patrol order, check and select preset positions from the drop-down menu, then enter the duration for each preset position. Press [Save] to apply settings. 6.6.2.2 Patrol Speed The Patrol Speed settings allow you to choose how quickly your camera will patrol – Fast, Medium, or Slow. After you’ve chosen a speed setting, click the [save] button to save your settings.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-35.png)
![6.7 Event Setup From this page, your camera can be programmed to respond to events – such as detected motion, or a triggered I/O device – and send a snapshot directly to your e-mail account, ftp server, image server, notification server, HTTP server, or SMS server in order to warn you about what’s happened. 6.7.1 Event Servers This page provides 6 different server-types capable of receiving notification of events: E-mail, FTP, Image, Image, Notify, HTTP, and SMS. To set up Event Servers, navigate to [Setup] > [Event Setup] > [Event Server Setup]. The following screen will appear. 6.7.1.1 E-Mail Server Your camera supports standard SMTP on SSL-protected webmail platforms such as Hotmail (Windows Live), and Gmail. To utilize this function, navigate to [Setup] > [Event Setup] > [Event Server Setup] > [Email Event Server Setup]. The following screen will appear. The following table describes the labels found in this screen. Label Description SMTP Server Enter SMTP server information in this field (ie. smtp.gmail.com) SMTP Port Enter your SMTP server’s port information From Address Enter your full e-mail address (ie. xxxx@xx.com)](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-36.png)
![To Address Enter the full e-mail address you wish to receive notifications. Authentication Method Login or Plain. For most e-mail servers, select Login. User Name Enter your full username (ie. xxxx@xxx.com) Password Enter your e-mail account’s password Subject Enter the subject line you want alert e-mails to have. Save Save settings Clear Clear settings Cancel Cancel 6.7.1.2 FTP Server This page allows you to set up your camera to automatically upload triggered snapshots to an FTP server. To access this page, navigate to [Setup] > [Event Server Setup] > [FTP Server]. The following screen will appear. The following table describes the labels found within this screen. Label Description FTP Address Enter the address of your FTP server FTP Port Enter the port of your FTP server User Name Enter your user name here Password Enter your Password here Upload Path Enter the file path of the folder where you want snapshots to be stored. Save Save settings Clear Clear settings Cancel Cancel](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-37.png)
![6.7.1.3 Image Server This page allows you to set the file name that will be used when snapshots are taken. To access this page, navigate to [Setup] > [Event Setup] > [Event Server Setup] > [Image]. The following screen will appear. 6.7.1.4 SMS Server Your IP camera is capable of sending SMS notifications to one or more pre-defined recipients in case an event is triggered. This feature requires no additional hardware – users need only to have an account with a third-party web-based SMS gateway service provider. To access this page, navigate to [Setup] > [Event Setup] > [Event Server Setup] > [SMS Server]. The following screen will appear. The following table describes the labels found within this screen. Field Description Service Provider Your SMS gateway service provider. (Default: Clickatell) User Name Your user name API ID API ID provided by your service provider Target country The country code for the recipient’s phone number](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-38.png)
![Target Cell Phone recipient’s mobile phone number Cell phone number of the recipient. Next Accept settings and move to the next page Reset Reset settings Clear Clear settings Cancel Cancel After you input your settings, click [Next]. The following page will appear. This page allows you to input the message that will be sent when an event is triggered. Enter your message, then click [Next]. The following screen will appear. This page will allow you to test your camera’s SMS functionality. To send yourself a test SMS, click the [Send me a SMS message via the SMS Gateway] button. Click [Finish] to complete setup. 6.7.2 Trigger Setup](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-39.png)
![This page allows you to create, modify, or delete event triggers. To access the Trigger Setup page, navigate to [Setup] > [Event Setup] > [Trigger Setup]. The following screen will appear. To create an event trigger, click the [Create] button. The following screen will appear. The following table describes the fields in this screen. Field Description Event Trigger Set the trigger for this event. Triggers can be based on schedule, I/O port activity, or audio detection. Schedule If you wish to schedule an event, input the time and day on which you want events to be triggered. Motion Detection Select the area in which motion detection will trigger an event. Audio Detection Check the [Enable] box if you wish audio detection to trigger an event I/O Ports Select the I/O port you wish to trigger with an event. Next Accept settings and move to the next page Cancel Cancel Upon clicking [Next], users will be able to define actions to take when an event is triggered.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-40.png)
![Select the actions to be taken, then click [Finish] to complete trigger setup. 6.7.3 Motion Detection Motion Detection allows you to define up to three regions that will trigger an event if motion is detected. Select a region, sensitivity level (S1: Lowest ~ S5: Highest) from the dropdown list, and then click and drag on the video display to define the region. Click [Save] for settings to take effect. 6.7.4 Audio Detection The Audio Detection page allows you to define the threshold at which sound will trigger an event. The audio detection function on this IP camera works by measuring volume levels. Sensitivity Trigger Threshold Low Approx 65~70dB Medium Approx 80~85dB High Approx 100~105dB](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-41.png)
![6.8 Recording Setup The IPC-2605N supports storage of both snapshots and video clips to local storage. To configure this function, navigate to [Setup] > [Recording Setup]. The following screen will appear. This page allows you to view your SD Card’s status, capacity, and gives you the option of formatting the card, as well as enabling recording to an SD card in the event of network failure. Click [Next] to continue. The following screen will appear. This page allows you to configure the circumstances in which recording to the SD card will occur. Users may choose to record when motion is detected, when audio is detected, when digital input(s) are detected, and the duration of the recording in seconds. Users may also schedule recording, or disable recording entirely. Click [Save] to complete recording setup. Note:](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-42.png)
![ This camera uses a First In, First Out storage method. When the SD card is full, the oldest files will be automatically rewritten. If you want to record video clips of detected motion to the SD card, you’ll need to set a motion detection region before setting up event-based recording. 6.9 Recording History The Recording History page allows users to manage video clips that have been recorded by the camera. You’ll see a playback menu as displayed below. .The following table describes the labels found within this screen. Label Description Playback Click to download then play the selected clip Download Click to download the selected clip to your PC Protect/UnProtect Protected files will not be erased. Click this button to Protect or remove protection from selected clips Select All/Deselect/Delete File Management 6.10 Date This page allows you to set the current Date/Time information stored in your camera, as well as set time zones, enable or disable daylight savings time, synchronize the clock of your camera system with your PC, and obtain time information from an NTP server. To access this page, navigate to [Setup] > [Date]. The following page will appear.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-43.png)
![7 Event Viewer The Event Viewer allows you to view detailed logs of events which have been triggered. To access this page, navigate to [Setup], then select [Event Viewer] from the top panel. Select any type of event from the sidebar (Motion, I/O, Scheduled Triggers, or Audio Detection) to view that type’s history, or click on image links to view event-triggered snapshots.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-44.png)
![8 Maintenance The Maintenance screen provides information about your IP camera, access to the history log, and system maintenance functions. 8.1 Information To access the Maintenance Information screen, navigate to [Setup], then select [Maintenance] from the top panel. The following screen will appear. 8.2 Log This page provides a system log for your camera. To access this page, navigate to [Setup], select [Maintenance] from the top panel, and then select [Log] from the side panel. To clear the system log, click the [Clear Log] button. 8.3 Maintenance The Maintenance page allows you to reboot your IP camera, change the User Interface language, export/import profiles, reset to factory defaults, or update your camera’s firmware.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-45.png)
![8.3.1 Reboot Camera Press the [Reboot] button to reboot your camera. 8.3.2 Profile Management Profile Management allows users to easily set up multiple cameras. After one camera is properly configured, users can export that camera’s configuration to a profile on their PC, which can then be loaded onto other cameras. This feature also serves as a backup in case settings need to be restored. 1) After the first camera has been properly configured, go to [Maintenance] > [Profile Management], and click [Export] to download a profile to a user-specified location. 2) To load an existing profile into a camera, log into that camera’s System Maintenance page, press [Browse], and locate the profile you wish to load. Click [Import] to load the profile. 3) The camera will reboot, which can take approximately 60 seconds. Do not interrupt the reboot process, as this can damage your camera permanently Caution: You may only import profiles among identical camera models.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-46.png)
![8.3.3 Reset All Settings to Default This will reset your camera to its factory default settings. All changes you’ve made will be lost. 8.3.4 Firmware Update Firmware updates are available at us.zyxel.com/support. After downloading the latest firmware for your camera, click the [Browse] button to locate the firmware file on your hard drive, then click the [Upgrade] button to update the camera’s firmware. Once the upgrade process begins, it must not be interrupted or you risk permanently damaging your camera. If some icons are out of place after reboot, press [Ctrl] + [F5] to force your browser to refresh its cache. Caution: Before updating firmware, close all other browser windows and background applications. Note: Should you accidentally close your browser’s window during the upgrade process, DO NOT unplug the power cable or reset the camera immediately. Try waiting 3-5 minutes, as the camera may complete the upgrade process on its own.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-47.png)
![9.5 Trouble with Remote Viewing on Browser You can view your camera’s video streams remotely over the Internet. If you’re having trouble viewing video remotely, refer to the section below for troubleshooting tips. The above figure depicts a typical setup in which: The IP camera has a static virtual IP address of 192.168.0.1 The WAN IP address at the IP camera site is 61.220.20.16 The client (user) is trying to receive the video/audio stream remotely. To successfully view live video streamed from the IP camera, you need to: 1) Ensure that the camera’s image quality setting stays within the bandwidth limit of your local network. You can check the camera’s image quality setting in [Setup] > [Video]. If your quality setting exceeds your bandwidth limit, you will experience stuttering video or a blank screen. 2) Check the ports used by the camera in [Setup] > [Network] and note the HTTP and RTSP server ports, in this case ports 80 and 554 respectively, as shown below.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-52.png)
![9.6 Symptoms, Causes, and Solutions Listed below are some common problems, and their solutions. Symptom Possible Cause/Solution Problems accessing from LAN network using web browser The entered IP address is incorrect. Make sure the IP address you entered matches the IP address of your camera. If you are certain that your camera is configured with the same subnet mask as that of your PC, you can first disconnect other cameras, then run the eaZy Wizard to scan for the camera on your network. It will display the camera’s IP address on your network. (Note: If you’re running Windows7/Vista, you’ll need to run the eaZy Wizard tool with system administrator rights. Simply right-click the eaZy Wizard icon and select “run as administrator”) If you’re not sure whether your camer is on the same subnet as your PC, reconnect your camera to your PC directly (configure the IP address of your PC as 192.168.0.X), and run eaZy Wizard again to reconfigure its subnet address to match that of your PC, then reconnect it to your router or switch and run eaZy Wizard again. The viewing PC is not connected to the LAN network. Check to see if your PC has a successful connection to the LAN network your camera is installed on. You can open a command prompt window (by pressing Winkey+R, typing “cmd,” and hitting OK), then input ‘ipconfig’ and press [Enter]. When your PC is connected to the network, it will display information about your IP address, subnet mask, etc. Problems accessing via wireless connection The wireless antenna is not firmly screwed in to the camera. Check if the wireless antenna is firmly screwed in to the camera. When camera has established wireless connection successfully, the LED status indicator of the wireless dongle will appear green and blue. Wireless settings are not configured properly. Check to see if wireless settings are configured correctly. Go to the camera’s Wireless Settings page and make sure you have inputted the right IP address, SSID and Keyphrase. The wireless connection is broken. If you intend to access your camera by way of wireless connection, please check that: 1. The IP camera is connected to the correct wireless access point. 2. You have correctly set the encryption type and key for the wireless connection. If you didn’t use a router on your network, the default IP address for the camera will be 192.168.0.128. You can check the status of the connection by logging on to your router's maintenance page. Consult with the manufacturer of your router for detailed instructions.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-54.png)
![Symptom Possible Cause/Solution Scanning and connecting to wireless AP takes a long time Too many wireless APs nearby. The amount of time taken to scan wireless APs depends on the number of wireless APs around the camera. If there are too many wireless APs (30 or more), it may take as long as 3 minutes to complete the scanning process. A possible workaround is to turn down the video setting a notch temporarily, and then turn it up again after you have completed configuring your wireless connection. For example, you can first set your video setting as QVGA, MPEG-4, 5fps, 512Kbps; Then go to network page for wireless connection setup and set the video setting back to its original state. This could reduce scanning time Successful login to the camera, but no image is displayed The ActiveX component is not installed. If you are viewing the camera video on Internet Explorer, make sure you have installed and enabled the camera's ActiveX components. Open Internet Explorer and go to [Tools] > [Manage Add-ons] and check that you’ve got both the “IPCamClientActiveX.cab” and “USActiveX.cab” control components registered and enabled. Refer to the "Trouble with the ActiveX Client" section of this manual for further help. The VLC plugin is not installed for non-IE browsers. If you’re viewing the camera from Firefox, Safari, or Chrome, make sure your VLC plugin is properly installed. (Visit www.videolan.org/vlc/ to download the codec.) Successful access on local network, but trouble accessing from the Internet. The entered hostname/WAN IP address is incorrect. Make sure you entered the correct hostname (if you use DDNS) or the WAN IP address of your camera in the location field of the web browser. The LAN network is not connected to Internet. Both the device you’re using and the camera need to have a connection to the Internet. Check if you can browse the Internet on your LAN network. If not, contact your network administrator for assistance. The camera's WAN IP address has changed but yet to be updated into DNS cache. If you use DDNS service, the information of your camera's IP address and the domain name the IP address is linked to are stored in the DNS cache. The cache is used to retrieve the IP information by the DNS server which translates entered hostname into the camera's IP address. Though the information is updated every few minutes (determined by the value of TTL, Time to Live), occasionally the DNS information changes (e.g. your camera acquires a new IP address) but the old information is still stored in the cache, resulting in connection failure. When this happens, try waiting a few minutes for the new IP information to be updated to the DNS server and then retry connection, or try to decrease the TTL value. If it still doesn't work, refer to other possible causes and solutions. The router's configuration does not allow incoming traffic to the camera. To access your camera from the internet, you’ll need to enable port forwarding on your router and allow incoming traffic on the HTTP and RTSP port your camera is using (your router may require a reboot after port forwarding is set). Refer to the "Remote Viewing via Internet Explorer" section in the user manual for detailed information. If you don't know how to enable port forwarding on the router, consult the manufacturer of your router for instruction.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-55.png)
![Symptom Possible Cause/Solution Network diagnosis shows error icon Network connection error. The network connection test verifies that the camera has successfully connected to the LAN network. When the diagnosis result shows a red exclamation mark icon, it means that the camera fails to connect to the LAN network. Check if the LAN cable is securely connected to the Ethernet port of the camera and to your hub/router, or check if the LAN cable is functioning normally. Also check whether the gateway address your camera uses is identical to that of your router Internet connection error. The Internet connection test verifies if the camera is connected to the Internet. When the diagnosis result shows a red exclamation mark, it may represent a failed connection to the LAN network. It could also be caused by inappropriate settings on your router that makes your router unable to connect to the Internet, such as the wrong PPPoE user name/password, or wrong WAN IP settings (when your ISP provides you with fixed IP address). See if the PC connected to your router can also access the Internet. If not, consult your ISP/ router manufacturer for correct Internet setting. If your router can connect to the Internet but your camera connected to your router cannot, check whether the IP, subnet mask and gateway is correctly set on your camera. HTTP/RTSP port error. The HTTP port is used for transmitting web pages and commands over the Internet. The RTSP port is used for sending video/audio data. These two test items will fail whenever port forwarding is not enabled. Make sure you have enabled port forwarding on your router and have allowed traffic on ports your IP camera is using. Refer to the "Remote Viewing via Internet Explorer" section of this manual for more information Problem using DDNS service The user information is incorrect. Go to the main setup page. On the left menu, select [Network] > [DDNS], and check if the ID and password is correct. Also check with your service provider to see if your service account is active. The entered address is incorrect. Go to the main setup page and select [Network] > [DDNS] on the left menu, and then check if the DDNS service is enabled and if you have the correct address. Incoming traffic to the network camera is not allowed. Please refer to the "Remote Viewing via Internet Explorer" section in the troubleshooting chapter of this manual and look for instruction on enabling port forwarding. Problem using eaZy Wizard The IP camera’s IP address is repeatedly displayed as “DHCP mode” in eaZy Wizard. This means the camera cannot obtain an IP address from DHCP Server or the IP address assigned to the camera is not on the same subnet as the LAN network. Please try to set the camera’s IP address to a static one. Note that you have to set up the DNS server for your camera (in the advanced network settings) if your camera uses a static IP address.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-56.png)
![Symptom Possible Cause/Solution Part of the image becomes pixilated/Image artifacts appear Network bandwidth is insufficient. Without sufficient bandwidth, video quality will deteriorate and image errors like pixilation or frame-drop may occur. When you view your camera remotely from the Internet, your camera needs sufficient upload bandwidth to transmit video stream and you need sufficient download bandwidth to download video stream at the remote location. To gain satisfactory video quality, ensure there is sufficient upload bandwidth available to your network camera by taking the following actions: 1. Contact your Internet Service Provider (ISP) to confirm the upload/download speed limit of your service. If the bit rate of the video stream is set at 512Kbps or higher but your Internet service only provides a max. of 512Kbps for upload bandwidth, then try to lower the bit rate setting in [Setup] > [Video]. 2. Run a network speed diagnostics on WebVUer to determine the bandwidth level of the currently connected network. To do so, log in to your camera using WebVUer and go to [Setup] > [Network] > [Network Bandwidth]. When the speed diagnostics is done, the WebVUer will advise you of the appropriate setting. Consider the following actions to ensure sufficient download bandwidth at your remote viewing location: 1. Contact your Internet Service Provider (ISP) to confirm the upload/download speed limit of your service. If the bit rate of the video stream is set at 3Mbps or higher but your Internet service only provides a max. of 2Mbps download bandwidth, then try to lower the bit rate setting in [Setup] > [Video]. 2. Upgrade to a Gigabit network switch. Regular 10/100 Mbps network switches cannot handle multiple megapixel streams. 3. While you are viewing the network camera remotely, shutting down any other applications that are also consuming network bandwidth in the background. Gray images are seen repeatedly Network quality is insufficient. Seeing lots of gray images in live view mode indicates that many data packets which carry video data are dropped during the transmission. This might be caused by network congestion, wireless congestion, or the limited upload/download bandwidth of your network. To measure the upload/download capability of your network, you can use either the “Network Bandwidth” testing tool in the network settings page, or visit speedtest.net (http://speedtest.net/). When using wired connection: Test your bandwidth to determine whether this problem is the result of poor network quality. Alternatively, try connecting your camera to your viewing computer directly to see if there are any faulty devices on your network. When using wireless connection: Besides the possible network bandwidth issue, your wireless signal strength could also come into play. Low wireless signal strength can lead to the same problem. You can check your wireless signal strength in the camera’s network settings page. The wireless signal level seen in the network settings is measured in dBm. To gain the optimal wireless connection quality, a signal level greater than -60 dBm is recommended. When the signal level is too low, you may have to place your wireless Access Point in a different location, use a wireless repeater, or remove obstacles between the camera and the wireless AP. Ghost image is seen Network quality is too low. This is a common problem when the network’s quality is low or the video setting is too high. Lower your camera’s video bit rate and see if the problem continues.](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-57.png)
![Symptom Possible cause/solution A warning message appears stating “Your video quality is too high for your Internet bandwidth.” Network quality is not high enough. This means the camera’s browser interface, WebVUer, could not receive a steady stream of video data from your camera. The loss of video data might also be caused by network congestion or insufficient bandwidth. Please refer to other related troubleshooting tips. Additionally, if the CPU usage on your viewing computer is too high, the same warning message will be showed. You can monitor the CPU usage by right clicking on your Windows taskbar and choose “task manager”, and then click the Performance tab. Cannot store recordings on a microSD card The microSD card is not inserted firmly into position. Remove the memory card and re-insert it into the card slot. To verify if your SD card is properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card Status] and [SD Card Capacity] shows correct information. If "not detected" is shown, remove and re-insert the card again, refresh the WebVUer, and verify again. The microSD card is not properly formatted. Go to main setup page, and choose [Recording Setup] from the left menu. Choose [Micro SD] for the "Destination" field, and then press the [Format] button. If still not functioning properly, try storing still snapshots onto the SD card. Failure in storing snapshots often suggests a problem with the memory card. Your microSD card is not supported by the camera. Your IP camera may not fully support high capacity memory cards from all manufacturers. Contact ZyXEL if you think you’ve encountered an SD card compatibility problem. Your SD card does not meet writing speed requirements. You may experience minor issues in video recording when your SD card doesn’t meet writing speed requirements. ZyXEL recommends using class 4 or above SD cards for video recording. A motion detection region has not been configured for recording triggered motion events. If you want to record video clips of detected motion to an SD card, you’ll need to set at least one motion detection region before setting up event-based recording in Recording Setup. Technical Support Information In the event of problems that cannot be solved, please contact your vendor. If you cannot contact your vendor, contact a ZyXEL office in the region in which you bought the device. Regional offices are listed at www.zyxel.com/web/contact_us.php ZyXEL communications Corporation – Worldwide Headquarters www.zyxel.com Tel. +866-2-2912-3685 | Fax +866-2-2912-3656 11F., No. 223, Sec. 3 Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C)](https://usermanual.wiki/ZyXEL-Communications/IPC2605N/User-Guide-1740539-Page-58.png)
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