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Migrating, Installing, and Configuring

ADOBE® CONNECT™ 9

Legal notices

Legal notices
For legal notices, see http://help.adobe.com/en_US/legalnotices/index.html.

Last updated 3/1/2015

iii

Contents
Chapter 1: About this document
What this document contains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Who should read this document

....................................................................................... 1

Conventions used in this document
Useful resources

.................................................................................... 1

....................................................................................................... 1

Chapter 2: Preparing for migration, installation, and configuration
Installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supported configurations
Preparing to migrate

............................................................................................. 4

.................................................................................................. 6

Preparing to install Adobe Connect

.................................................................................... 8

Preparing to install integrated telephony adaptors

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 3: Installing or Upgrading to Adobe Connect 9.4
Install or upgrade Adobe Connect and associated products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Verify your installation

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Install Adobe Connect Edge Server
Uninstalling the servers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 4: Deploying and configuring Adobe Connect
Use the Application Management Console to configure Adobe Connect Server
Deploying Adobe Connect

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Configuring Dispatcher for AEM bundled with Adobe Connect
Deploying Adobe Connect Edge Server
Integrating with a directory service
Deploying Universal Voice

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring a video telephony device to work with Adobe Connect
Deploying integrated telephony adaptors
Configuring shared storage

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring Help and Resources links

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring account notification settings
Configuring the session timeout value
Configuring PDF to SWF conversion
Configuring single sign-on (SSO)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configuring a reverse proxy in front of Adobe Connect
Hosting Adobe Connect Add-in
Chapter 5: Security
SSL (secure sockets layer)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Securing the infrastructure

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Security tips and resources

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

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Contents

Chapter 6: Administering Adobe Connect
Start and stop the servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Managing and monitoring logs
Maintaining disk space
Backing up data

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Building custom reports

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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Chapter 1: About this document
What this document contains
This document explains how to install, configure, and deploy Adobe® Connect™ 9.4 and the associated components.
The document also covers the pre-install requirements and post-install tasks, such as verification, manual settings,
system security, and administration tasks.
To refer to install, configure, and deploy instructions of the other versions of Adobe Connect, access the installation
guide of other versions at http://www.adobe.com/go/learn_Connect_doclisting_en.

Who should read this document
This document is intended for users who are installing, configuring, administering, or deploying Adobe Connect and
the associated components. These users include Adobe Connect evaluators, administrators, developers, and Adobe
partners.

Conventions used in this document
This document uses the following naming conventions for common file paths.
Name

Default value

Description

[root_install_dir]

C:\Connect

The default installation directory where Adobe
Connect 9.3 gets installed is C:\Connect\9.3.1\.
However, the content and the logs are placed in
C:\Connect\ folder.

[extract_dir]

The location on your hard disk where you extract the
files from the Adobe Connect ESD file.

Useful resources
Following resources can help you learn more about and troubleshoot Adobe Connect.
For information about

See

Help and support for Adobe Connect

Adobe Connect Help

Adobe Connect forums, tutorials, whitepapers, partner
showcase, events, and latest news

Adobe Connect User Community

Using Adobe Connect guide

A list of Adobe Connect resources

Adobe Connect resources

Adobe Connect videos on Adobe TV

Adobe Connect on Adobe TV

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MIGRATING, INSTALLING, AND CONFIGURING ADOBE CONNECT 9
About this document

For information about

See

Adobe Connect downloads and updates like, meeting addins, patches for on-site deployments, extensions, and so on

Adobe Connect downloads and updates

Get the latest Adobe Connect add-in

Latest add-in for Windows
Latest add-in for Mac

SDKs and learning materials to help developers extend the
functionality of Adobe Connect for end users

Adobe Connect Development Center

Adobe Connect news, announcements, best practices, and
how-to instructions

Adobe Connect official blog

Troubleshooting the installation, deployment, and
configuration issues

Adobe Connect Support blog

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Chapter 2: Preparing for migration,
installation, and configuration
Installation requirements
The techniques you use to install Adobe® Connect™ depend on the type of installation you are performing.

• If you are installing Adobe Connect for the first time, review the installation requirements, supported
configurations, and technical overview. Then see “Installing or Upgrading to Adobe Connect 9.4” on page 22.

• If you are migrating from a previous version of Adobe Connect, review the information that explains what’s new
in this version. Then see “Preparing to migrate” on page 6.

Hardware, software, and user requirements
For Adobe Connect and Adobe Connect Edge Server requirements, see www.adobe.com/go/adobeconnect_techspecs.

Port requirements
The following table describes ports on which users must be able to establish TCP connections.
Number

Bind Address

Access

Protocol

*/Any Adaptor

Public

HTTP, RTMP

443

*/Any Adaptor

Public

HTTPS, RTMPS

1935

*/Any Adaptor

Public

RTMP

Note: RTMP (Real Time Messaging Protocol) is an Adobe protocol.
The following table describes the ports open inside a cluster. Each Adobe Connect server in a cluster must be able to
establish TCP connections to all other servers in the cluster on these ports.
Note: These ports should not be open to the public, even if you are not using a cluster.
Number

Source Port

Bind Address

Access

Protocol

8506

Any

*/Any Adaptor

Private

RTMP

8507

Any

*/Any Adaptor

Private

HTTP

Each Adobe Connect server in a cluster must be able to establish a TCP connection to the database server on the
following port:
Number

Source Port

Access

Protocol

1433

Any

Private

TSQL

The following table describes server ports that Adobe Connect uses to communicate internally. These ports must not
be in use by any other process or program on a server hosting Adobe Connect, or Adobe Connect may fail to start.

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Preparing for migration, installation, and configuration

Number

Bind Address

Access

Protocol

1111

127.0.0.1

Internal

RTMP

2909

127.0.0.1

Internal

RMI

4111

*/Any Adaptor

Internal

JMX

8510

127.0.0.1

Internal

HTTP

If you are installing an integrated or custom telephony adaptor, each Adobe Connect server in a cluster must have the
following port available:
Number

Bind Address

Access

Protocol

9080 or 9443

*/Any Adaptor

Public if using InterCall or Arkadin HTTP
telephony adaptor; internal
otherwise

Some integrated telephony adaptors require access to specific ports in addition to the ports listed in the tables above.
These ports are listed in the information for each adaptor; see “Preparing to install integrated telephony adaptors” on
page 16.
For information about Flash Media Gateway ports, see “Flash Media Gateway ports and protocols” on page 50.
Ports in the range 8088-8093 are used by Adobe® CQ for clustering. For more information, see CRX Clustering. Default
ports for CQ Author and Publish servers are 4502 and 4503, respectively. On the system(s) where CQ is installed, free
the ports in this range.

Supported configurations
Supported Adobe Connect-Adobe CQ configurations
Adobe Connect uses Adobe® CQ technology to create and manage event and email templates, and event catalog. Adobe
CQ Author and Publish servers support authoring and publishing, respectively. CQ Author and CQ Publish servers
can be installed with Adobe Connect either on a single machine or on separate machines. Also, a cluster of CQ Author
server, CQ Publish server, or both, can exist with a server or a cluster of Adobe Connect.

Supported server-database configurations
Adobe Connect uses a database to store information about users and content. The Adobe Connect 9.3 installer
includes Microsoft® SQL Server® 2008 Express Edition and supports Microsoft SQL Server 2008 Enterprise Edition and
Microsoft SQL Server 2012 Enterprise Edition.
The following are the supported Adobe Connect and database configurations:
Single server with embedded database engine Install Adobe Connect on a single computer and install the embedded

database engine (included on the Adobe Connect installer) on the same computer. The embedded database engine is
Microsoft SQL Server 2008 Express Edition.
Note: This configuration should be used only in testing environments, not in production environments.
Single server with SQL Server Install Adobe Connect on a single computer and install MicrosoftSQL Server on the

same computer.

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Preparing for migration, installation, and configuration

Single server with an external SQL Server database Install Adobe Connect on a single computer and install SQL

Server on another computer.
Single server with multiple external SQL Server databases Install Adobe Connect on a single computer and install
SQL Server on multiple computers (also called a cluster) external to Adobe Connect. Adobe Connect supports
mirroring and clustering of the SQL Server databases.
Multiple servers with an external SQL Server database Install Adobe Connect on multiple servers (also called a

cluster) and install SQL Server on another computer.
Multiple servers with multiple external SQL Server databases Install Adobe Connect on multiple servers (also called a

cluster) and install SQL Server in a separate cluster. Adobe Connect supports mirroring and clustering of the SQL
Server databases.

Supported Flash Media Gateway deployments
Deploy Flash Media Gateway to enable Universal Voice. The following are supported deployments:
Single computer Install Adobe Connect, Flash Media Gateway, and SQL Server on the same computer.
Two computers Install Adobe Connect and Flash Media Gateway on the same computer and SQL Server on a separate

computer.
A cluster of computers Install each Adobe Connect server and each Flash Media Gateway on its own computer. If you

are installing Adobe Connect and FMG on separate machines, install Adobe Connect before installing FMG.

More Help topics
“Adobe Connect audio and video conferencing options” on page 16
“Deploying Universal Voice” on page 49

Supported LDAP directory servers
You can configure user authentication against your organization's LDAP directory server and import directory
information into Adobe Connect from your organization’s LDAP directory server. For a list of the supported LDAP
directory servers, see www.adobe.com/go/learn_cnn_sysreqs_en.
Note: Any LDAP v.3 directory server may integrate with Adobe Connect. However, only directory servers that have been
tested by Adobe are supported.

More Help topics
“Integrating with a directory service” on page 43

Supported content storage devices
You can configure your Adobe Connect system to store content on Network Attached Storage (NAS) and Storage Area
Network (SAN) devices. For a list of supported NAS and SAN devices, see www.adobe.com/go/learn_cnn_sysreqs_en.

More Help topics
“Configuring shared storage” on page 60

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Preparing for migration, installation, and configuration

Preparing to migrate
Migration paths
Run Adobe Connect installer to upgrade from the previous versions of Adobe Connect. The Adobe Connect installer
guides you through the upgrade. The upgrade paths are mentioned below.
Adobe Connect 9.3 installer supports upgrading from the following versions of Adobe Connect:

• Adobe Connect 9.0
• Adobe Connect 9.1
• Adobe Connect 9.2
For more information about upgrading, contact Adobe Support: www.adobe.com/support/programs/connect.

Workflow for migrating to Adobe Connect 9.3
Follow this workflow to migrate to Adobe Connect 9.3 from one of the supported older versions.
1. Test the migration in a non-production environment.

It’s a good idea to take a snapshot of your current production environment and test the migration in a non-production
environment before you migrate your production environment. Once you’ve successfully migrated in a test
environment, proceed to step 2.
2. Inform users about the migration.

See “Informing users about the migration” on page 7.
3. (Optional) Back up content and configuration files.

See “Back up files” on page 7.
4. Back up the database.

See “Back up the database” on page 90.
5. Run the Adobe Connect installer.

See “Installing or Upgrading to Adobe Connect 9.4” on page 22. The installer stops the Adobe Connect services and
backs up existing files, including the custom.ini file.
(Optional) Gather information required to install one or more integrated telephony adaptors.
See “Preparing to install integrated telephony adaptors” on page 16.
Verify your installation.
See “Verify your installation” on page 31.

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Preparing for migration, installation, and configuration

Informing users about the migration
As with any software upgrade—especially one that affects a workgroup—communication and planning are important.
Before you begin migrating or adding modules to Adobe Connect, Adobe suggests that you do the following:

• Allocate enough time to ensure a successful migration. The upgrade should fit into your normal maintenance
period.

• Let users know in advance that they won’t be able to use Adobe Connect during the migration.
• Let users know what types of changes they can expect (such as new features or improved performance) after the
migration. For information about what’s new, see www.adobe.com/products/connect.

Back up files
The installer creates backup copies of the appserv and comserv directories and the custom.ini file and installs new
versions. The installer does not erase or overwrite the content directory. Customizations done in
ConnectProSvc.conf or TelephonyService.conf files, on a 64-bit OS, are not retained after a migration to Adobe
Connect 9.x.
You can optionally choose to create backup copies of these directories and files.

Migrating the existing database to a new machine
Follow this workflow to migrate from using the embedded database to using SQL Server 2008 on a different computer.
Note: You may perform this migration when you migrate to Adobe Connect. You may also perform this migration at any
time after installing Adobe Connect.
1. Install SQL Server on a different computer than the computer hosting Adobe Connect.

Follow the instructions provided by Microsoft to install SQL Server.
2. Back up the embedded database (SQL Server 2008 Express Edition).

See “Back up the database” on page 90.
3. Copy the BAK file from the computer hosting Adobe Connect to the computer hosting SQL Server.

When you back up SQL Server Express Edition, a file is created called breeze.bak (where breeze is the name of the
database).
4. Restore the database on the computer hosting SQL Server.

For more information about restoring SQL Server, see How to Restore a Database Backup.
5. Enter the SQL Server database information in the Application Management Console on the server hosting
Adobe Connect.

Choose Start > Programs > Adobe Connect Server > Configure Adobe Connect Server.

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Preparing for migration, installation, and configuration

Preparing to install Adobe Connect
Adobe Connect technical overview
An Adobe Connect installation consists of several components: Adobe Connect Central Application Server, Adobe®
CQ, Adobe® Flash® Media Server, Adobe Connect, Flash Media Gateway (Universal Voice), a database, the Adobe
Connect Telephony service, and telephony adaptors for audio conferencing.
The Adobe Connect Central Application Server is built as a J2EE web application running on the Tomcat servlet
engine. Called the application server, it manages users, groups, on-demand content, and client sessions. Some of the
application server’s duties include access control, security, quotas, licensing, and auditing and management functions
such as clustering, failover, and replication. It also transcodes media, including converting Microsoft® PowerPoint and
audio to Adobe® Flash®. The application server handles meeting requests and content transfer requests (slides, HTTP
pages, SWF files, and files in the File Share pod) over an HTTP or HTTPS connection.
Certain components of Flash Media Server (FMS), also called the meeting server, are installed with Adobe Connect to
handle real-time audio and video streaming, data synchronization, and rich-media content delivery, including Adobe
Connect meeting interactions. Some Flash Media Server tasks include meeting recording and playback, timing the
synchronization of audio and video, and transcoding—converting and packaging data for real-time screen sharing and
interaction. Flash Media Server also reduces server load and latency by caching frequently accessed web pages, streams,
and shared data. Flash Media Server streams audio, video, and accompanying meeting data over Adobe’s highperformance Real Time Messaging Protocol (RTMP or RTMPS).
Flash Media Gateway integrates Adobe Connect with your SIP/RTP infrastructure. Flash Media Gateway receives
audio from a SIP server and sends it into Adobe Connect meeting rooms. Flash Media Gateway also streams video and
audio from Video Conference devices to the Video Telephony pod. This solution is called Universal Voice.
Adobe Connect requires a database for persistent storage of transactional and application metadata, including user,
group, content, and reporting information. You can use the embedded database engine (SQL Server 2008 Express
Edition) included in the Adobe Connect installer, or you can purchase and install Microsoft SQL Server 2008
Enterprise Edition or Microsoft SQL Server 2012 Enterprise Edition.
Adobe Connect supports several telephony adaptors to enable audio conferencing. You can choose to install one or
more adaptors during the installation process.

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Data flow
The following diagram illustrates how data flows between a client application and Adobe Connect.

Client application

JDBC or JDBC with SSL
HTTPS:443
HTTPS:443

HTTP:80

Adobe CQ
Author and
Publish Servers

Adobe Connect
SQL database server

HTTP:80

Web browser
1

HTTP:80

HTTPS:443

Web
Services
API

Web/application
server
port 80

HTTP:2222

port 9080

Telephony
integration server

Flash Media Gateway

port 8506

Flash Player

RTMPS:443

RTMP:1935

RTMPT:80

Flash Media Server

RTMP:8506
SIP:5060
RTP:5000~5500

PSTN

SIP server

Audio conference participants

Audio-conferencing service

Video-conferencing service

The data can flow over an unencrypted connection or an encrypted connection.
Unencrypted connection
Unencrypted connections are made over HTTP and RTMP and follow the paths described in the table. The numbers
in the table correspond to the numbers in the data flow diagram.
Number

Description

The client web browser requests a meeting or content URL over HTTP:80.

The web server responds and transfers the content or provides the client with information to connect to the meeting.

The client Flash Player requests a connection to the meeting over RTMP:1935.

The client Flash Player requests a connection to the meeting but can only connect over RTMP:80.

Flash Media Server responds and opens a persistent connection for Adobe Connect streaming traffic.

Flash Media Server responds and opens a tunneled connection for Adobe Connect streaming traffic.

Encrypted connection
Encrypted connections are made over HTTPS and RTMPS and follow the paths described in the table. The letters in
the table correspond to the letters in the data flow diagram.

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Letter

Description

The client web browser requests a meeting or content URL over a secure connection on HTTPS:443.

The web server responds and transfers the content over a secure connection or provides the client with information
to connect to the meeting securely.

The client Flash Player requests a secure connection to Flash Media Server over RTMPS:443.

Flash Media Server responds and opens a secure, persistent connection for Adobe Connect streaming traffic.

Telephony data flow
The following diagram illustrates how data flows between telephony services and Adobe Connect.

Database server
A

Adobe Connect

Telephony Service
Process

Connect Central

Flash Media Server

Adaptor

Conference
Bridge

Adobe Connect meeting client

A. Persistence. B. Service management and failover, service connection and session brokering, and user data provisioning and access. C. Native
commands and events using proprietary vendor APIs for conference control. D. Commands and events using RPC calls. E. Provisioning.
F. Telephony service request. G. Telephony commands and state.

Installation workflow
The following steps help you design, install, and configure an Adobe Connect system. Some steps require you to make
a decision, and other steps require you to complete a task. Each step refers you to background information about the
decision or task.

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Preparing for migration, installation, and configuration

1. Choose which database to use.

For more information, see “Choosing a database” on page 13.
2. If you chose SQL Server in step 1, install it.

For more information, see the SQL Server documentation.
Note: If you are installing the embedded database, you don’t have to perform this step.
3. (Optional) Choose and gather information needed for installing telephony adaptors.

If you are installing one or more of the integrated telephony adaptors, collect the information that the installer
requires. For more information, see “Choosing to install integrated telephony adaptors” on page 14.
4. Install Adobe Connect and the selected components.

During the installation of Adobe Connect, you can also install Adobe CQ Author and Publish servers, embedded
database engine, one or more telephony adaptors, and Flash Media Gateway (Universal Voice). See “Installing or
Upgrading to Adobe Connect 9.4” on page 22.
5. Verify that Adobe Connect and the selected components are installed correctly.

For more information, see “Verify your installation” on page 31.
6. Deploy Adobe Connect.

For more information, see “Deploying Adobe Connect” on page 36.
7. (Optional) Integrate Adobe Connect with your infrastructure.

There are many possibilities for integrating Adobe Connect into your organization’s existing infrastructure. It’s a good
idea to verify that Adobe Connect is functional after configuring each of these features.
Integrate with Adobe Omniture Adobe Connect 9 uses the Adobe Omniture technology to provide detailed event
analytics reports. Adobe SiteCatalyst integration involves providing the credentials to Adobe’s Omniture website in
Adobe Connect configuration. For more information, contact Omniture support at
http://www.omniture.com/en/contact/support.
Integrate with a SIP provider Integrate Adobe Connect with your organization’s SIP server or a third-party SIP
provider (also called a VoIP provider) to provide seamless audio conferencing. See “Deploying Universal Voice” on
page 49.
Integrate with an LDAP Directory Integrate Adobe Connect with your organization’s LDAP directory server so you
don’t need to manage multiple user directories. See “Integrating with a directory service” on page 43.
Configure a secure sockets layer Conduct all Adobe Connect communication securely. See “SSL (secure sockets

layer)” on page 74.
Store content on NAS/SAN devices Use network devices to share content storage duties. See “Configuring shared

storage” on page 60.
Host Adobe Connect Add-in Users can download the Adobe Connect Add-in easily from Adobe servers. However, if

your organization’s security policy doesn’t allow external downloads, host the add-in on your own server and still
retain a great user experience. See “Hosting Adobe Connect Add-in” on page 72.
8. (Optional) Choose whether to install Adobe Connect in a cluster.

For more information, see “Choosing to deploy Adobe Connect in a cluster” on page 12.

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9. (Optional) Choose whether to install edge servers.

For more information, see “Choosing to deploy Adobe Connect Edge Server” on page 14.

Choosing to deploy Adobe Connect in a cluster
It is possible to install all Adobe Connect components, including the database, on a single server, but this system design
is best used for testing, not production.
A group of connected servers, each doing an identical job, is usually called a cluster. In an Adobe Connect cluster, you
install an identical copy of Adobe Connect on each server in the cluster.
Note: When you install Adobe Connect in a cluster, use a supported SQL server and install it on a separate computer.
If one host in the cluster fails, another host in the cluster can take over and host the same meeting. You must use thirdparty hardware or software to provide load balancing for the cluster. Often, load balancing hardware can also function
as an SSL accelerator.
Note: In the Application Management Console you can configure shared storage so that content is stored on external
devices and cached on the Adobe Connect server. For a fresh installation, you can also configure NAS.
Reliable networked systems are designed with redundant components; if one component fails, another identical
(redundant) component can take over the same job. When a component fails and its counterpart takes over, failover
has occurred.
Ideally, every component in a system should be redundant, not just Adobe Connect. For example, you could use
multiple hardware load balancing devices (such as BIG-IP by F5 Networks), a cluster of servers hosting Adobe
Connect, and SQL Server databases on multiple external computers. Build your system with as many redundancies as
possible and add to your system over time.

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clients

Router

Adobe Connect/CQ cluster

clients

Hardware load
balancing devices

Adobe Connect/CQ cluster

SQL Server cluster

Microsoft Network
Load Balancing software

Three clustering options
A. A cluster with Network Load Balancing software and two external databases B. BIG-IP hardware load balancing devices, cluster, and two
external databases C. Two BIG-IP load balancing devices, cluster, and two external databases

More Help topics
“Configuring shared storage” on page 60

Choosing a database
Adobe Connect uses a database to store information about users, content, courses, meetings, and reports. You can use
the embedded database engine (included with the installer), or you can install a supported SQL server (which must be
purchased separately).
Note: The embedded database engine in Adobe Connect 9.3 is Microsoft SQL Server 2008 Express Edition.
Embedded database
The embedded database engine is recommended for testing and development. It uses the same data structures as SQL
Server 2008 Enterprise Edition, but it isn’t as robust.
The embedded database engine has the following limitations:

• Because of licensing restrictions, you must install the embedded database engine on the same computer as Adobe
Connect. The computer must be a single-processor computer.

• 2 GB is the maximum size of the database.
• The embedded database engine has a command-line interface, rather than a graphical user interface.

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External database
Adobe Connect installer contains and installs the Microsoft SQL Server 2008 Express Edition. However, for
production environments, Adobe recommends using Microsoft SQL Server 2008 Enterprise Edition or Microsoft SQL
Server 2012 Enterprise Edition as it is a more scalable database management system (DBMS) designed to support a
large number of concurrent users. SQL Server 2008 Standard Edition also provides graphical user interfaces for
managing and querying the database.
You can install SQL Server 2008 Standard Edition on the same computer as Adobe Connect or on a different computer.
If you install them on different computers, synchronize the computers to the same time source. For more information,
see the following TechNote: www.adobe.com/go/2e86ea67.
Install SQL Server in mixed login mode so that you can use SQL authentication. Set the database to case insensitive.
You must use SQL Server in the following deployment scenarios:

• To install the database on a computer that doesn’t have Adobe Connect installed.
• Adobe Connect is deployed in a cluster.
• Adobe Connect is installed on multiprocessor computers with Hyper-Threading.

More Help topics
“Supported server-database configurations” on page 4

Choosing to install integrated telephony adaptors
During the Adobe Connect installation process, you have the option to install one or more telephony adaptors.
Each adaptor requires you to supply specific pieces of information. If you have the information, you can configure the
adaptor during the initial installation of Adobe Connect. If you prefer, you can install the adaptor without configuring
it. When you are ready to configure the adaptor, run the installer again. For more information, see “Preparing to install
integrated telephony adaptors” on page 16.

Choosing to deploy Adobe Connect Edge Server
When you deploy Adobe Connect Edge Server on your network, clients connect to the edge server and the edge server
connects to Adobe Connect (also called the origin server). This connection occurs transparently—to users, it appears
that they are connected directly to the origin server hosting the meeting.
Edge servers provide the following benefits:
Decreased network latency Edge servers cache on-demand content (such as recorded meetings and presentations)

and split live streams, resulting in less traffic to the origin. Edge servers place resources closer to clients.
Security Edge servers are an additional layer between the client Internet connection and the origin.

If your license permits it, you can install and configure a cluster of edge servers. Deploying edge servers in a cluster has
the following benefits:
Failover When an edge server fails, clients are routed to another edge server.
Support for large events If you require more than 500 simultaneous connections to the same meeting, a single edge

server will run out of sockets. A cluster allows more connections to the same meeting.
Load balancing If you require more than 100 simultaneous meetings, a single edge server may run out of memory.

Edge servers can be clustered behind a load balancer.

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How edge servers work
Edge servers authenticate users and authorize their requests for web services such as Adobe Connect Meeting rather
than forwarding every request to the origin server and consuming its resources for these tasks. If the requested data is
found in the edge server’s cache, it returns the data to the requesting client without calling Adobe Connect.
If the requested data is not found in the edge server’s cache, the edge server forwards the client’s request to the origin
server, where the user is authenticated and the request for services is authorized. The origin server returns the results
to the requesting edge server, and the edge server delivers the results to the requesting client. The edge server also stores
this information in its cache, where other authenticated users can access it.

Sample edge server deployment
Consider the following sample edge server deployment:

Meeting X

Adobe Connect
Edge Server

BOSTON

Meeting X

Adobe Connect
origin server

CHICAGO

Meeting X

Adobe Connect
Edge Server

SAN FRANCISCO

Clients on-site in Chicago use the origin located in a data center in Chicago. The edge servers in Boston and San
Francisco aggregate local client requests and forward them to the origin. The edge servers receive the responses from
the origin in Chicago and transmit them to clients in their zones.

More Help topics
“Install Adobe Connect Edge Server” on page 34
“Deploying Adobe Connect Edge Server” on page 40

Building and optimizing a VMWare environment
Installing Adobe Connect on VMWare is no different than installing it on a physical computer. For information about
hardware, software, and configuration requirements, see the white paper about running Adobe Connect in a virtual
environment.

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Adobe Connect audio and video conferencing options
Adobe Connect supports two ways to connect to audio conferencing providers: Universal Voice and integrated
telephony adaptors. Each solution has different benefits. You can configure one solution or both solutions for a single
audio conferencing provider. You can configure any number of audio conferencing providers for an Adobe Connect
account.
Universal Voice enables Adobe Connect to send and receive audio from any audio conferencing provider. You can
record the audio along with your web conference and stream the audio to VoIP-only attendees.
Use Universal Voice to integrate video telephony devices that support SIP/H.264. Adobe Connect officially supports
the Tandberg 990MXP and Edge 95 video conferencing devices, though other Tandberg H.264 devices should work as
well. For more information, see the Tandberg website.
The Universal Voice solution uses a component called Flash Media Gateway that installs with Adobe Connect. Flash
Media Gateway receives audio from a SIP server and sends it to Adobe Connect over RTMP. To use Universal Voice
you need to host your own SIP server or have an account with a SIP provider. For information about configuring Flash
Media Gateway, see “Deploying Universal Voice” on page 49.
After you have deployed Universal Voice, account administrators can use Adobe Connect Central to configure audio
conference information. For more information, see Configure audio providers for universal voice.
Integrated telephony adaptors are Java extensions that provide communication between Adobe Connect and specific
audio conferencing providers. Integrated telephony adaptors provide enhanced call control. You can install one or
more telephony adaptors when you install Adobe Connect. For more information, see “Choosing to install integrated
telephony adaptors” on page 14.
You can also use the Adobe Connect Telephony Java API to develop an integrated telephony adaptor for any audio
conferencing provider.
The following table describes the features of both solutions:

Broadcast audio to VoIP-only attendees

Universal Voice Audio Provider

Integrated Telephony Adaptor

Yes

No (unless adaptor is configured for Universal
Voice)

Enhanced call control. For example, mute, hold, No
and so on.

Yes

Record audio with Adobe Connect meeting

Yes

Requires Flash Media Gateway (bundled in the
Adobe Connect installer)

Yes

No (unless adaptor is configured for Universal
Voice)

Preparing to install integrated telephony adaptors
Integrated telephony adaptors provide communication between Adobe Connect and specific audio conferencing
providers. Integrated adaptors have advanced call capabilities, allowing hosts and presenters to control the audio
conference from the meeting.
To install integrated telephony adaptors, run the Adobe Connect installer.
Each adaptor requires you to supply specific pieces of information during when you install it. For more information, see:

• “Avaya telephony adaptor” on page 17
• “Cisco Unified MeetingPlace telephony adaptor” on page 18
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• “InterCall telephony adaptor” on page 18
• “MeetingOne telephony adaptor” on page 19
• “PGi (formerly Premiere Global) NA or EMEA telephony adaptor” on page 20
• “Arkadin telephony adapter” on page 21
Note: You can enable multiple audio bridges for Adobe Connect Server. Meeting hosts choose which audio bridge to use
when they create a meeting in Adobe Connect Central. Each meeting can have only one audio bridge.

Avaya telephony adaptor
The Avaya Meeting Exchange™ telephony adaptor allows meeting hosts, presenters, and participants to control audio
conference features from Adobe Connect meeting rooms. Complete the following workflow to enable the telephony
adaptor.

Working with Avaya customer support
It’s a good idea to involve Avaya customer support early in the planning process. Make certain that you have the
contact information for the Avaya account representative and Avaya customer support available. Contact Avaya
support to inform them that you are installing and using the adaptor and gather information about the bridge.
Note: A current maintenance contract with Avaya covering the audio bridge is required.
1 Contact Avaya Customer Support.
2 Request the following information:

• The IP address of the bridge
Communication between Adobe Connect and the telephony adaptor takes place through the Avaya bridge.

• An administration login
Use the administration login to configure and restart the bridge, change the number of operators, add new users,
and view statistics.
Note: Avaya uses an additional login for root access. Avaya does not usually supply that login to customers. For
operations that require root access, contact Avaya Customer Support.

• A file access login
Use the file access login to connect to the recording files directory.

• A Bridge Talk user name and password
Bridge Talk is an application to manage conferences and callers on the Avaya Meeting Exchange Audio
Conference Bridge. Use Bridge Talk to determine if there is a problem with the bridge or the adaptor. You can
also use this program to dial phone numbers; create, schedule, and manage new conferences; view running
conferences; and monitor bridge activity. For more information, including a User Guide, see www.avaya.com.
3 Verify that you have FTP access to the recording files directory by entering the following from an FTP prompt:
ftp://bridgeIPAddress
ftp>dcbguest:abc123@machineNameOrIPAddress
ftp>cd /usr3/confrp
ftp>bye

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Information needed when installing
Items marked with an asterisk (*) are required.
Enable Dial Out Select this option to enable system-wide dial out. If you don’t select this option, any selections you

make for the following four entries are ignored. If you do select this option, use the following four entries to specify
how dial out is implemented.
Enable Dial Out for Host Select this option to permit the meeting host to dial out.
Enable Dial Out for Presenter Select this option to permit the presenter to dial out.
Enable Dial Out for Participant Select this option to permit participants to dial out.
Enable “Call Me” Dialog If dial out is enabled, select this option to display the "Call Me" dialog box to participants

when they join a meeting.
Meeting Exchange Host Name* The hostname or address of the Avaya Meeting Exchange server.
Phone Operator ID* The ID of the operator channel used to associate with the Meeting Exchange server.
Login ID* The Login ID used to establish a connection with the Meeting Exchange Server.
Password* The password used with the Login ID to connect to the Avaya Meeting Exchange server.
FTP Directory* The FTP directory for audio files on the Avaya Bridge.
FTP Login* User name for FTP login.
FTP Password* Password for FTP login.
Meeting Exchange Dial In Number* A valid phone number dialed by Adobe Connect to reach the Meeting Exchange

server.

Cisco Unified MeetingPlace telephony adaptor
The MeetingPlace telephony adaptor allows meeting hosts, presenters, and participants to control audio conference
features from Adobe Connect meeting rooms.

Information needed while installing
Items marked with an asterisk (*) are required.
CISCO Unified MeetingPlace Server* URL for the MeetingPlace server
CISCO Unified MeetingPlace Administrator* The ID you use to connect to MeeetingPlace server as an administrator.
CISCO Unified MeetingPlace Password* Password for the MeetingPlace administrator account.
Confirm Password retype the password for the MeetingPlace administrator account.

InterCall telephony adaptor
The InterCall telephony adaptor allows meeting hosts, presenters, and participants to control audio conference
features from Adobe Connect meeting rooms. This adaptor requires a VoIP or SIP provider and Flash Media Gateway
(Universal Voice) for recording meetings. Complete the following workflow to enable the telephony adaptor.
Note: InterCall recommends using API instead of CCAPI.

Planning for deployment
To deploy the InterCall adaptor, certain ports must be available, as shown in the following table:

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Port

Description

InterCall uses port 80 to communicate with Adobe Connect over HTTP. This port must be open for
incoming communication, to be able to receive callbacks from InterCall to Adobe Connect.

443

InterCall uses port 443 to communicate with Adobe Connect over HTTPS (SSL). This port must be open
for incoming communication, to be able to receive callbacks from InterCall to Adobe Connect.

8443

Adobe Connect uses port 8443 to communicate with InterCall over HTTPS (SSL). Adobe Connect uses
this port for CCAPI/API and authorization services. This port must be open so that outgoing messages
can be sent from Adobe Connect to InterCall.

9080

As mentioned earlier, this port is required for telephony in general. For InterCall, however, it must
additionally be opened on the firewall for each node in a cluster.

when they join a meeting.
CCAPI Host* URL for the InterCall CCAPI service
CCAPI Auth Host* URL for the InterCall CCAPI authorization service.
Client Callback URL* Callback URL used the InterCall service to call back to Adobe Connect. This URL must be

publicly accessible.
Application Token* Value used to identify your connection with the InterCall audio service.
Country Codes* List of country codes for which Adobe Connect displays available conference service numbers.
Toll Free Number Country Code The country code whose conference number is toll-free; for example, US.

MeetingOne telephony adaptor
The MeetingOne telephony adaptor allows meeting hosts, presenters, and participants to control audio conference
features from Adobe Connect meeting rooms.

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Enable “Call Me” Dialog If dial out is enabled, select this option to display the "Call Me" dialog box to participants

when they join a meeting.
MeetingOne API URL* URL for the MeetingOne audio conference API service.
SSH Specifies whether SSH downloading of recordings is enabled.
Telephony API Server Login* The ID you use to for the MeetingOne audio conference API service.
Telephony API Server Password* Password for the administrator account.
Confirm Password retype the password for the MeetingPlace administrator account.

PGi (formerly Premiere Global) NA or EMEA telephony adaptor
The PGi telephony adaptor allows meeting hosts, presenters, and participants to control audio conference features
from Adobe Connect meeting rooms. The information in this section applies to both the PGi NA and the PGi EMEA
adaptors.

when they join a meeting.
Note: The next four values are supplied to you by PGi.
PGi Hostname* The host name or IP address of the PGi audio conference service. For PGi NA, this value is usually
csaxis.premconf.com. For PGi EMEA, this value is usually euaxis.premconf.com.
PGi Port Number* The port number that Adobe Connect uses to connect to the PGi audio conference service. This

value is usually 443.
PGi Web ID* The ID you use when you connect to the PGi audio conference service.
PGi Password* The password you use when you connect to the PGi audio conference service.
Recording Download Login* The login used to download audio recordings from the PGi audio conference service.
Download Password* The password used with the Recording Download Login to retrieve recordings from the PGi
audio conference service.
Download URL The URL that Adobe Connect uses to download recordings from the PGi audio conference service.

The default value is for PGi NA is https://ww5.premconf.com/audio/. The default value for PGi EMEA is
http://eurecordings.premiereglobal.ie/audio/.
Country Code for Universal Line Number* The corresponding country code for a Universal line number.

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Arkadin telephony adapter
The Arkadin telephony adaptor allows meeting hosts, presenters, and participants to control audio conference features
from Adobe Connect meeting rooms. This adaptor requires a VoIP or SIP provider and Flash Media Gateway
(Universal Voice) for recording meetings. Complete the following workflow to enable the telephony adaptor.

Planning for deployment
For Arkadin telephony adapter to work, you must get the host IP address of your Adobe Connect Server running
telephony services, whitelisted on the firewall of Arkadin. Since the IP address is allowed on Arkadin’s firewall, the
Adobe Connect Server hosting Arkadin services, must have a public IP address.
For more information, see http://www.arkadin.com/.

Information needed when installing
Enable Dial Out Select this option to enable system-wide dial out. If you don’t select this option, any selections you

make for the following four entries are ignored. If you select this option, use the following four entries to specify how
dial out is implemented.
Enable Dial Out for Host Select this option to permit the meeting host to dial out.
Enable Dial Out for Presenter Select this option to permit the presenter to dial out.
Enable Dial Out for Participant Select this option to permit participants to dial out.
Arkadin client application identifier* Arkadin client application identifier (provided by Arkadin, no default value).
Arkadin server URL* Arkadin server URL (provided by Arkadin, no default value).
Adobe Connect external hostname* Adobe Connect external hostname (https://[external-

hostname]/servlet/bamboo/ is the default value).
Arkadin Access Number server URL* Arkadin access number server URL (provided by Arkadin, no default value).
Arkadin authentication server URL* Arkadin authentication server URL (provided by Arkadin, no default value.

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Chapter 3: Installing or Upgrading to
Adobe Connect 9.4
Install or upgrade Adobe Connect and associated
products
Adobe Connect 9.4 is distributed as a patch that can be added only on an existing Adobe Connect 9.3 system. For an
existing Adobe Connect 9.x (x = 0, 1, or 2) installation, upgrade it to the latest Adobe Connect 9.3 before deploying
Adobe Connect 9.4 patch. For a new installation, install Adobe Connect 9.3 using the installer and then deploy version
9.4 patch.
Important: If an existing Adobe Connect 9.x instance does not have AEM license and you want to upgrade it to an Adobe
Connect 9.4 instance with an AEM license, then upgrade to Adobe Connect 9.3 with an AEM-enabled license and apply
the Adobe Connect 9.4 patch.
Workflow for a new installation is illustrated in the following diagram.
Get the installer and
an appropriate
license for Adobe
Connect 9.3

Fresh installaon of
Adobe Connect 9.4

Install Adobe
Connect 9.3
using the license

Deploy Adobe
Connect 9.4 patch

Upload Adobe
Connect 9.4
license

Adobe Connect 9.4 new installation workflow

The various upgrade paths are illustrated in the following workflow diagram.
8.x

upgrade using
C9.0 license

9.0
Check the version of
your exisng Adobe
Connect installaon

upgrade using the
exisng license

9.3

patch

Deploy Adobe
Connect 9.4
patch

Upload Adobe
Connect 9.4
license

9.1 or 9.2
Adobe Connect 9.4 upgrade workflows

Install Adobe Connect 9.3 using the installer
After reviewing and gathering required information (see “Preparing for migration, installation, and configuration” on
page 3), you are ready to install Adobe® Connect™.
1 Verify that the computer is connected to the Internet.
2 Log on to the computer as an Administrator. By default, Adobe Connect installer requires a different local

administrator account, than the one you are logged in with. Keep the credentials of an administrator account
handy, using which you want to install Adobe Connect.
3 Close all applications.

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4 Extract the files from the Adobe Connect ESD file to a location on your hard disk. [extract-dir] denotes this

location.
5 Double-click the install.exe file. Adobe Connect 9.3 installation file is available at

[extract_dir]\Connect\9.3.1\Disk1\InstData\VM\install.exe. In case of DVD, double-click the install.exe file at
[DVD Drive]\Connect\9.3.1\Disk1\InstData\VM\
6 Select a language and click OK to continue.
7 On the Introduction screen, click Next to continue.
8 On the License Agreement screen read the agreement, select I accept the terms of the License Agreement, and click Next.
9 On the Deployment Options screen, select Deploy Adobe Connect to install Adobe Connect. Provide the

credentials of a local administrator account, than the one logged in, to install Adobe Connect.
Note: If you choose to use a different local administrator account, ensure the account has the rights to install services.
For more information, see Add the Log on as a service Right to an Account.
10 Select Perform pre-deployment tasks in the background without affecting the live server. If you select this option,

the installer starts to install Adobe Connect and other selected components without deploying them. To deploy
them, re-run the installer later and select Deploy Adobe Connect. You can run the installer with both the options
selected, if necessary.
11 Do one of the following to select the Adobe Connect installation location:

• Click Next to accept the default Adobe Connect installation location (C:\Connect), or click Choose to select a
different location.
Note: Subsequent installations of Adobe Connect on the same machine share content and logs location. However
files for different versions of Adobe Connect are in their own version folder in C:\Connect. If you are migrating from
an earlier version, all the files except content and log files are backed up.

• If you’ve chosen a different location and decide to use the default location instead, click Restore Default.
• If Adobe Connect is already installed on this computer, the Update Existing Install screen appears. Select the
check box to confirm you’ve backed up your database and the Adobe Connect root directory.
12 Enter your serial number and click Next.
13 Click the link to download your license file from Adobe. Click Choose and browse to the downloaded license file.

Click Next.
14 Choose the products you wish to install and click Next to continue. Adobe AEM-related options can be selected

only if your license has Events enabled. Otherwise, the AEM options are grayed out.

• Adobe Connect Server
• Flash Media Gateway (Universal Voice)
Note: To install only FMG on a machine, select this option and ignore the other options. To install FMG on a
machine where Adobe Connect Server 9.x is already installed, rerun the installer and select the appropriate options.
Important: If you are installing Adobe Connect and FMG on separate machines, install Adobe Connect before
installing FMG.
Note: Flash Media Gateway requires an upstream SIP/VoIP provider. For more information, see “Adobe Connect
audio and video conferencing options” on page 16.

• AEM Author Server

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Note: To install only AEM Author server on a machine, select this option and ignore the other options. If you want
to install AEM Author server on a machine where Adobe Connect Server 9.x is already installed, rerun the installer
with appropriate options selected. Provide the FQDN of the AEM Author server, along with the port. If AEM Author
server is clustered, provide the load balancer URL along with the port. Use the proceeding http:// in the URL.

• AEM Publish Server
Note: To install only AEM Publish server on a machine, select this option and ignore the other options. To install
AEM Publish server on a machine where Adobe Connect Server 9.x is already installed, rerun the installer with
appropriate options selected. Provide the FQDN of the AEM Publish server, along with the port. If AEM Publish
server is clustered, provide the load balancer URL along with the port. Use the proceeding http:// in the URL.

• PGi (NA) Telephony Adaptor
• PGi (EMEA) Telephony Adaptor
• Cisco Unified MeetingPlace
• Avaya Telephony Adaptor
• InterCall Telephony Adaptor
Note: Install Adobe Flash Media Gateway (FMG), to use the InterCall adaptor.

• Arkadin Telephony Adaptor
• MeetingOne Telephony Adaptor
Note: When you click Next, the installer verified the system hardware and proceeds with the installation if the machine
meets the minimum system requirements. For a complete list of system requirements, refer to the Adobe Connect tech
specs here.
15 On the Embedded Database Engine screen, do one of the following:

• If you plan to install a database on a different computer, select Do not install the embedded database engine.
• To install the embedded database, select Install the embedded database engine. To install to the default location,
click Next. To select a different location, click Choose.
Note: If the Adobe Connect 9.3 installer detects that Microsoft SQL Server 2008 Enterprise Edition or Microsoft SQL
Server 2012 Enterprise Edition is already installed on this computer, the installer does not install the database. If
you’re migrating and are already using the embedded database, Adobe Connect uses the existing database. When the
installer detects an embedded Microsoft SQL Server 2005 Express Edition, the installer prompts to upgrade the
database. When the installer detects an external database, it prompts the user to upgrade the database.
16 If you installed the embedded database engine, enter a strong password and confirm it, and then click Next.
17 Set values for the Database Connection settings listed below, then click Next. Items marked with an asterisk (*) are

required.

• Host* The host name of the computer on which the database is installed. If you installed the embedded
database, the value is localhost.

• Port* The port the database uses to communicate with Adobe Connect. The default value is 1433.
• Database Name* The name of the database. The default value is breeze.
• User* The name of the database user. If you installed the embedded database, the default value is sa.
• Password* The password for the database user. If you installed the embedded database, you set the password
in the previous step.

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18 Set values for the network settings listed below, then click Next. Items marked with an asterisk (*) are required.

• Account Name* A name that identifies the Adobe Connect account, such as “Adobe Connect account”.
• Adobe Connect Host* A Fully Qualified Domain Name (FQDN) clients use to connect to Adobe Connect.
For example, if the URL of the account is http://connect.example.com, the Adobe Connect Host value would be
connect.example.com (without the leading http://).

• Installation Type Select the type of installation as Single or Cluster.
19 Set values for the mail settings listed below, then click Next. Items marked with an asterisk (*) are required.

• SMTP Host The host name of the computer hosting the SMTP mail server.
• SMTP Username The user name used to authenticate against the SMTP host. If this field is left blank, Adobe
Connect tries to send emails without authenticating with the SMTP server.

• SMTP Password The password for the SMTP user name.
• System E-mail* The email address to which administrative messages are addressed.
• Support E-mail* The email address to which Adobe Connect user support requests are sent.
• BCC E-mail A blind-copy email address to which all user notifications are also sent. This variable allows
administrative tracking of email messages sent through Adobe Connect without exposing an internal email
address.
20 Enter the values in the Support Settings screen to provide the contact information used by Adobe Connect when

users needs support or help.

• Administrators name Provide the name of the Adobe Connect Account Administrator.
• Support email address Provide the email address to which users can direct their queries and support requests.
• Support phone number Provide the contact number that users can call to seek support.
• Support comments Provide any other comments.
21 Enter values for the shared storage settings listed below, then click Next.

• Shared Storage A volume and directory on an external server where content is stored, for example,
\\volume\directory. If you want to store content on multiple volumes, separate them with semicolons (;). Before
configuring this feature, see “Configuring shared storage” on page 60.

• Content Cache Size An integer from 1 through 100 specifying the percent of free disk space to use to store
content on Adobe Connect. The cache can grow beyond the percent you specify, so it’s a good idea to keep the
value from 15 through 50. If you leave the box blank or enter 0, no cache is used, and content is mirrored on
Adobe Connect or any external volumes. Before configuring this feature, see “Configuring shared storage” on
page 60.
22 If you choose to install AEM servers, specify the External Host Settings.

• Is your CQ environment is SSL enabled? Select the checkbox, if you plan to access AEM setup via https.
• CQ Author server URL* Provide the FQDN of the AEM Author server, along with the port. If AEM Author
server is clustered, provide the load balancer URL.

• CQ Publish server URL* Provide the FQDN of the AEM Publish server, along with the port. If AEM Publish
server is clustered, provide the load balancer URL.

• Adobe Connect Host Cookie Prefix* A text string that is used as a prefix for the Adobe Connect Host cookie.
23 If you choose to install the AEM Author server, specify the cluster and author settings.

• Is CQ Author Server clustered Select the checkbox if your AEM Author server is a cluster.

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• Node designation* If your AEM Author server is clustered, then one node is designed as the master node and
all the other nodes are designated as Slave. Choose the node designation of the machine on which you are
installing AEM Author server.

• Master Node IP* Provide the IP of the master node if you are installing AEM Author instance on a slave node.
Note: Before installing a Slave node of a AEM server, deploy the corresponding Master node. Latter must be
available on the network, while installing the former.

• Hostname (ie http://)* Specify the host name URL of the author.
• Port* Specify the port of the AEM Author server. The default value is 4502.
• Publish Hosts* Specify the FQDN and port of all the Publish servers.
24 If you choose to install AEM Publish server, specify its settings.

• Hostname (ie http://)* Specify the host name of the AEM Publish server.
• Port* Specify the port of the Publish server. The default value is 4503.
• Adobe Connect Host Cookie Prefix* A text string that is used as a prefix for the Adobe Connect Host cookie.
Note: Cookie prefix you specify here, must exactly match the cookie prefix specified on the External Host Settings
screen.
25 If you install AEM Author or Publish server, create a password for AEM administration.

Note: Credentials of AEM administrators must be the same for all the AEM Author and Publish servers. Also, these
credentials are required for subsequent upgrades and should be carefully managed. It is not possible to upgrade, in the
future, without these credentials.
26 If you chose to install Flash Media Gateway, enter the following settings and click next. The settings do not take

effect instantaneously. When you click OK to confirm the settings, Adobe Connect restarts all Flash Media Gateway
servers. The settings are pushed to all Flash Media Gateway servers in a cluster.

• Username The user name for the SIP profile that Flash Media Gateway server uses to create SIP sessions, for
example sipUN1.

• Password The password for the SIP profile that Flash Media Gateway server uses to create SIP sessions.
• SIP Address The address of the SIP server for the SIP profile that Flash Media Gateway server uses to create
SIP sessions, for example, 10.12.13.14.

• Default Host The default host for the SIP profile. This parameter is the SIP server address to use if registration
with the SIP server fails. This parameter is set to the same value as SIP Address.

• Port Lower Limit The lowest port number that can be used for RTP audio data. The default value is 5000.
• Port Upper Limit The highest port number that can be used for RTP audio data. The default value is 6000.
• Registration Expiration The interval, in seconds, at which Flash Media Gateway renews its registration with
the SIP server. The default value is 2400 seconds (40 minutes).

• SIP Port The port on which Flash Media Gateway server listens for SIP requests. The default value is 5060.
• Registration Choose whether a Flash Media Gateway server must register on the SIP server.
27 Fill in the requested values to create an account administrator, and then click Next.

Every Adobe Connect account needs at least one administrator to perform tasks in the Adobe Connect Central web
application. Upgraded accounts already have at least one account administrator, but you can add an additional one here.
If the person installing Adobe Connect is not the Administrator who maintains Adobe Connect, then select the
option to change the password at next login.

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28 Fill in requested information for any telephony adaptors you want to install. For more information on telephony

adaptors, see “Choosing to install integrated telephony adaptors” on page 14.
If you don’t have all the required information but want to install the adaptor anyway, select Install But Do Not
Configure. When you are ready to enter the required information, run the installer again.
29 Review the Pre-Installation summary. Click Previous to change these settings. Click Install to install the software.
30 On the Initializing Adobe Connect service screen, do one of the following and click Next:

• Select Start Adobe Connect (recommended).
• Choose the Application Management Console. Select Do not start Adobe Connect now.
31 If you chose to start Adobe Connect, a message reports that the service is starting.
32 Click Done to quit the Installer.
33 If you chose to open Adobe Connect, Adobe Connect Central opens. If you chose to open the Application

Management Console, it opens.
34 Ensure that your installation of Adobe Connect is configured and functioning as expected. See “Verify your

installation” on page 31 for the verification instructions.

Upgrade to Adobe Connect 9.3 using the installer
Adobe Connect 9.4 is distributed as a patch that can be added only on an existing Adobe Connect 9.3 system. For an
existing Adobe Connect 9.x (x = 0, 1, or 2) installation, upgrade it to the latest Adobe Connect 9.3 before deploying
Adobe Connect 9.4 patch. You can upgrade your existing Adobe Connect installation by running the installer. To
prepare for migration from a previous version and for the available upgrade options, see “Preparing to migrate” on
page 6.
1 Verify that the computer is connected to the Internet.
2 Log on to the computer as an Administrator. By default, Adobe Connect installer requires a different local

administrator account, than the one you are logged in with. Keep the credentials of a local administrator account
handy, using which you want to upgrade Adobe Connect.
3 Close all applications.
4 Extract the files from the Adobe Connect ESD file to a location on your hard disk. [extract-dir] denotes this

location.
5 Double-click the install.exe file. Adobe Connect 9.3 installation file is available at

[extract_dir]\Connect\9.3.1\Disk1\InstData\VM\install.exe. In case of DVD, double-click the install.exe file at
[DVD Drive]\Connect\9.3.1\Disk1\InstData\VM\.
6 Select a language and click OK to continue.
7 On the Introduction screen, click Next to continue.
8 On the License Agreement screen read the agreement, select I accept the terms of the License Agreement, and click Next.
9 On the Deployment Options screen, select Deploy Adobe Connect to install Adobe Connect. Provide the

credentials of a local administrator account, than the one logged in, to install Adobe Connect.
Note: Ensure that the local administrator account has the rights to install services. For more information, see Add the
Log on as a service Right to an Account.

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10 Select Perform pre-deployment tasks in the background without affecting the live server. If you select this option,

the installer starts to install Adobe Connect and other selected components without deploying them. To deploy
them, re-run the installer later and select Deploy Adobe Connect. You can run the installer with both the options
selected, if necessary.
11 On Choose Products screen, select one or more products as follows:

• To upgrade Adobe Connect Server from a previous version to 9.x, select Adobe Connect Server.
• To upgrade an existing installation of AEM Author Server or to install a new instance of AEM Author Server,
select AEM Author Server.

• To upgrade an existing installation of AEM Publish Server or to install a new instance of AEM Publish Server,
select AEM Publish Server.

• To install a telephony adaptor, select the necessary adaptor.
12 On the Updating Existing Install screen, the existing installation directory is automatically identified. Take a

backup of your database and click the checkbox to confirm.
13 On the Database Connect screen, provide the database details and the credentials of the database administrator.

Click Next.
Note: If you are using an embedded database Microsoft SQL Server 2005 Express Edition, it is upgraded to Microsoft
SQL Server 2008 Express Edition. Adobe Connect installer does not upgrade an external database. If you are using an
external database that is not supported, upgrade it to the supported database.
14 If you choose to upgrade AEM server, the Adobe Connect Admin Settings screen is displayed. This screen is not

applicable when installing AEM server for the first time. Provide the host URL and port of the existing Adobe
Connect installation.
15 If you choose to upgrade AEM servers, follow these steps. These steps are not required when installing a AEM

server for the first time.
a On the AEM External Host Settings screen, provide the URL and port of the AEM server and cookie prefix. For

a cluster behind a load balancer, provide the URL of the load balancer. This screen is applicable only when
upgrading AEM server, while upgrading Adobe Connect.
b If you choose to upgrade the AEM server, on the CQ Admin Settings screen, provide the credentials of the

administrator of the AEM server.
Note: If you do not have the AEM server's administrator credentials handy, click Skip Password Verification to
skip upgrading the AEM server. To upgrade AEM server later, follow the instructions available in this article.
16 If you are installing AEM servers for the first time, and not upgrading AEM servers, then follow Steps 21-23 of

“Install or upgrade Adobe Connect and associated products” on page 22.
17 If you choose to install any telephony adaptors, provide the details of the selected telephony adaptors.
18 If the files in your existing installations are customized, Migration screen displays a list of the files and whether these

files will migrate or not. Unselect the files you do not wish to migrate. Click Next.
19 On the Pre-Installation Summary screen, review the changes you selected. When satisfied, click Install. To change

settings, click Previous and edit settings.

Deploy Adobe Connect 9.4 patch
Adobe Connect 9.4 is distributed as a patch that can be added on an Adobe Connect 9.3 system. For an existing version
9.x installation, upgrade it to the latest Adobe Connect 9.3 before deploying version 9.4 patch. For a new installation,
install Adobe Connect 9.3 and then deploy version 9.4 patch.

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Installing or Upgrading to Adobe Connect 9.4

Note: The patch is intended for all licensed deployments running Adobe Connect version 9.3.1 or later. Ensure that you
deploy this patch in an appropriate environment.
Important: Deploying this patch requires some downtime of your Adobe Connect instance.
The systems targeted by the patch are:
Host type

Service/App

Updated

Stopped

Restarted

AEM Author

Author

AEM Publisher

Pulbisher

Connect App

CPS

Connect App

FMS

Connect App

Flash Administration

Connect App

Telephony Svc

Connect App (TS)

Arkadin TA

Connect App (TS)

InterCall TA

Connect App (TS)

MeetingOne TA

Connect App (TS)

Premiere TA

Connect App (TS)

Premiere EMEA TA

Download

Connect Addin (Win)

Download

Connect Addin (Mac)

FMG

Follow these steps to deploy Adobe Connect 9.4 patch on an existing Adobe Connect 9.3 instance:
1 Stop the Adobe Connect services. Stop the AEM Author and AEM Publisher instances using Service Panel.
2 Create the following backups:

• Copy the AEM folder of AEM Author instance from [AEM_install_dir]\CQ-Author\crxquickstart.
• Copy the AEM folder of AEM Publish instance from [AEM_install_dir]\CQ-Publish\crxquickstart.
• Backup Adobe Connect database.
• Backup appserv, comserv, JRE, Tomcat, and TelephonyService folders.
3 Execute update_9_2_1_b.sql file on Adobe Connect database instance.
4 Copy the patch file CPS_931_941.exe to the server on which Adobe Connect service is deployed. Double click
CPS_931_941.exe file. Confirm the root directory where Adobe Connect is installed.

5 To update the InterCall adapter settings, open [root_install_dir]\TelephonyService\conf\telephonysettings.xml and change the value of INTERCALL_HEARTBEAT_INTERVAL parameter to 15000.

6 Start the Adobe Connect services. Verify if the changes are reflected in the version.txt file at
http://example.com/version.txt.

7 Repeat steps 1-6 for each server in the cluster.
8 After starting the server, go to license settings in Adobe Connect console and update the Adobe Connect 9.4 license.

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Note: You can download the license file from the URL provided on the console.
9 Upgrade AEM AAuthor and AEM Publish Servers.
1 On the AEM server, log in as an Administrator.
2 Access the AEM Author master package manager at
http://[servername]:[portnumber]/crx/packmgr/index.jsp and delete the existing
ConnectEventApp.zip file.

3 Upload the new ConnectEventApp.jar file.
4 Install the new package. While installing, select the Merge values for Access Control Handling and click on

Install.
5 Repeat the above 1-4 steps for the AEM Publish instances.
6 Stop the AEM Publish instances service.
7 Stop the AEM Author slave service, if present.
8 Stop the AEM Author master service.
9 Copy the patch file CQ_931_941.exe to the server on which AEM service is deployed.
10 Double click CQ_931_941.exe file.
11 Confirm the root directory where Adobe Connect is installed and deploy the patch.
12 Start the AEM Author master service and AEM Publish services.
13 On the AEM Author master, access http://[servername]:[portnumber]/crx/packmgr/index.jsp, and

install AEM Social package, named cq-social-plugins-pkg-1.0.4.zip.
14 Repeat the above step to install AEM Social package on AEM Publish servers.
15 Stop AEM Author master service and AEM Publish instance.
16 Start AEM Author master service and ensure that you are able to log in to AEM master server after the service

restart.
17 Start the AEM Author slave service, if present.
18 Start the service of AEM Publish instances.

Upload a new license file after migration
After migrating an Adobe Connect installation, upload your license.txt file as follows:
1 Log in to the Adobe Connect Server.
2 Launch the Application Console Manager by accessing http://localhost:8510/console/ in a web browser.
3 Click License Settings.
4 Click the Browse button and browse to the license.txt file.
5 Click the Save button.

Rollback the patch
Important: A rollback is possible only if the backup steps in the section “Deploy Adobe Connect 9.4 patch” on page 28 are
completed.

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To rollback the Adobe Connect 9.4 patch, follow these steps:
1 Stop Adobe Connect services.
2 Stop AEM Author and AEM Public instances using Service Panel.
3 Delete the existing appserv, comserv, and TelephonyService folders.
4 Rollback appserv, comserv, and TelephonyService folders from the backup.
5 Restore Adobe Connect database instance from the backup.
6 Copy the entire AEM folder of AEM Author at \AEM_install_dir]\CQ-Author\crx-quickstart from the

backup.
7 Copy the entire AEM folder of AEM Puthor at \AEM_install_dir]\CQ-Publish\crx-quickstart from the

backup.
8 Restart the Adbe Connect services.
9 Restart the AEM Author and AEM Publish instances.

Verify your installation
Perform the following tasks to confirm that your installation was successful and that all standard components are
working correctly. When you are ready to deploy Adobe Connect, see “Deploying and configuring Adobe Connect”
on page 36.
To change configuration settings you entered in the installer, use the Application Management Console. Choose Start
> Programs > Adobe Connect Server > Configure Connect Server.
Adobe Connect 9.3 logs are created in the [extract_dir]\Connect\9.3.1\Disk1\InstData\VM\ folder. In case this
location is read-only, the log file is created in the {user folder}\Local Settings\Temp\AdobeConnect.

Log in to Adobe Connect Central
Adobe Connect Central is a web application that lets you administrate Adobe Connect Server. If you can log in to
Adobe Connect Central, the database and Adobe Connect Server can communicate with each other.
1 Open a browser and enter the following URL: http://[hostname].

Note: The [hostname] parameter is the value you set for Adobe Connect Host in the Network Settings screen in the
installer.
2 Enter the user name and password for the account administrator you created in the installer.

Note: After you create additional users, you can log in to Adobe Connect Central with any user account.

Verify Adobe AEM installation
If you choose to install Adobe AEM Author and AEM Publish instances, verify their installation.
1 Check whether the Adobe AEM Author and AEM Publish server is available on the network. Check for all nodes

within a cluster.
2 Edit an event or an email template in Adobe Connect. Successful editing and saving of a template indicates that

AEM instances are working as desired. For more information about editing templates, see Adobe Connect Events
in the Using Adobe Connect guide.

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Installing or Upgrading to Adobe Connect 9.4

Verify that Adobe Connect services are started
Adobe Connect Server runs as the following Windows services:

• Adobe Connect Service
• Adobe Connect Telephony Service
• Flash Media Administration Server
• Flash Media Gateway
• Flash Media Server (FMS)
• Adobe Connect AEM-Author server
• Adobe Connect AEM-Publish server

More Help topics
“Start and stop the servers” on page 79

Verify that you can send e-mail notifications
If you didn’t enter a value in the SMTP Host field in the Installer, Adobe Connect cannot send e-mail notifications. If
you entered an SMTP Host, do the following to verify that Adobe Connect can send e-mail notifications:
1 Click the Administration tab on the Adobe Connect Central home tab.
2 Click the Users and Groups tab.
3 Click New User.
4 On the New User Information page, enter the required information. A partial list of options follows:
E-mail Use the new user’s e-mail address. Make sure the E-mail the new user account information, login, and

password option is selected.
New Password Create a password of 4 to 16 characters.

5 Click Next to continue.
6 Under the Edit Group Membership heading, select a group, assign the user to the group, and click Finish.
7 Allow enough time for the user to check for the e-mail notification.

If the user received the notification, Adobe Connect is functional and you can send e-mail messages using your e-mail
server.
8 If the e-mail doesn’t arrive, do the following:
a Make sure the e-mail address is valid.
b Make sure the e-mail wasn’t filtered as spam.
c Make sure that you configured Adobe Connect with a valid SMTP host, and make sure the SMTP service works

outside Adobe Connect.
d Contact Adobe Support at www.adobe.com/support/programs/connect.

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Installing or Upgrading to Adobe Connect 9.4

Verify that you can use Adobe Presenter
To verify that you can use Adobe Presenter, publish a Microsoft PowerPoint presentation to Adobe Connect for
compilation into a Flash presentation, and then view it.
1 If you haven’t already done so, install Adobe Presenter on a desktop client machine on which PowerPoint is already

installed.
2 Launch a browser and open Adobe Connect Central using the FQDN of your Adobe Connect server (for example,

connect.example.com).
3 Click Resources > Getting Started.
4 On the Getting Started page, click on Publish Presentations > Install Adobe Presenter.
5 Run the installer.
6 If you don’t have a PowerPoint presentation, create and save a presentation of one or two slides.
7 Open the Adobe Connect Publish wizard by selecting Publish from the Adobe Presenter menu in PowerPoint.
8 Select Connect and enter the information for your server.
9 Log in with your e-mail address and password, and follow the steps in the Publish wizard. Make sure that you are

enrolled in the Authors group (Administration > Users and Groups in Adobe Connect Central).
When you complete the steps in the Publish wizard, Adobe Presenter uploads your PowerPoint presentation to Adobe
Connect, which compiles into a Flash presentation.
10 When the compilation is complete, go to the Content tab in Adobe Connect Central and search for your

presentation.
11 Open your presentation to view it.

Verify that you can use Training (if enabled)
Note: Adobe Connect Training is an optional feature that must be enabled in your license.
❖ Go to the Training tab in Adobe Connect Central.

If the Training tab is visible and accessible, Training is functioning. Make sure that you are enrolled in the Training
Managers group (Administration > Users and Groups).

Verify that you can use Meeting (if enabled)
Note: Adobe Connect Meeting is an optional feature that must be enabled in your license.
To verify that Adobe Connect Meeting is functional, you must be enrolled in the Meeting Hosts group or the
Administrators group.
1 Log in to Adobe Connect Central as a user who is enrolled in the Meeting Hosts group or the Administrators group.
2 Click the Meetings tab and select New Meeting.
3 On the Enter Meeting Information page, enter the required information. For the Meeting Access option, select the

Only Registered Users and Accepted Guests May Enter the Room option. Click Finish to create the meeting.
4 Click the Enter Meeting Room button.
5 Log in to enter the meeting as a Registered User.
6 If the Adobe Connect Add-in window appears, follow the instructions to install it.

If the meeting room opens, Adobe Connect Meeting is functional.

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Installing or Upgrading to Adobe Connect 9.4

Verify that you can use Events (if enabled)
Note: Adobe Connect Events is an optional feature that must be enabled in your license.
1 Log in to Adobe Connect Central as a user who is enrolled in the Events Managers group or the Administrators

group.
2 Go to the Event Management tab in Adobe Connect Central.

If this tab is visible and accessible, Adobe Connect Events is functioning.

Install Adobe Connect Edge Server
Follow the steps below if you want to install the Adobe Connect Edge Server.
Note: Adobe Connect 8 Edge Server is compatible with Adobe Connect 9.x.

Run the installer
1 Contact Adobe Connect Platinum maintenance and support for Edge Server installer. For the contact information,

see http://www.adobe.com/support/programs/connect/.
2 Close all other applications and run the installer provided by Adobe.
3 Select a language from the Select Setup Language dialog box. Click OK to continue.
4 On the Setup screen click Next to continue.
5 On the License Agreement screen, read the agreement, select I Accept The Agreement, and click Next.
6 Do one of the following:

• Click Next to accept the default installation location (C:\Connect), or click Browse to select a different location, and
then click Next.

• If Adobe Connect Edge Server is already installed on this computer, the Update Existing Adobe Connect Edge
Server Install screen appears. Click Next.
7 On the Select Start Menu Folder screen do one of the following:

• Click Next to accept the default location of the Start Menu shortcuts.
• Click Browse to select a different location.
8 In the Ready To Install dialog box, review the location where Adobe Connect Edge Server will be installed and

where the Start Menu folder will be installed. Click Back to review or change these settings, or click Install.
9 Click Finish to exit the Adobe Connect Edge Server installation.

More Help topics
“Deploying Adobe Connect Edge Server” on page 40

Uninstalling the servers
If you want to uninstall the servers, follow the instructions in this section.

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Installing or Upgrading to Adobe Connect 9.4

Uninstalling Adobe Connect and Adobe AEM
Adobe Connect, AEM Author, and AEM Publish servers can be uninstalled by following the below steps.
Note: Uninstalling Adobe Connect does not uninstall SQL Server and user-generated data such as, log files and content
folders.
1 Select Start > Programs > Adobe Connect Server > Uninstall Connect Server.

Important: If you want to keep the content, back up the content files before you delete the root folder (in the following
step). For information about backing up Adobe Connect data, see “Back up files” on page 7. For information about
backing up AEM servers, see Backup AEM repository.
2 Delete the root Adobe Connect folder. By default, the location is C:\Connect. This folder contains the following

folders: 9.3.1, logs, and content. The Adobe_Connect_Install.log file is located in the 9.3.1 folder.
3 (Optional) Uninstall Microsoft SQL Server. For information, see http://msdn.microsoft.com.

Uninstalling Adobe Connect Edge Server
1 Select Start > Settings > Control Panel > Add or Remove Programs > Adobe Connect Edge Server > Remove.
2 Delete the root Adobe Connect folder. By default, the location is C:\Connect.

Uninstalling Flash Media Gateway
Flash Media Gateway uninstalls when you uninstall Adobe Connect. You can also run the following program to
uninstall Flash Media Gateway: Program Files\Adobe\Flash Media Gateway\Uninstall_Flash Media
Gateway\Uninstall Flash Media Gateway.exe.

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Chapter 4: Deploying and configuring
Adobe Connect
Use the Application Management Console to configure
Adobe Connect Server
After you install Adobe® Connect™, Flash Media Gateway, Adobe CQ, or Adobe Connect Edge Server and complete
the first phase of configuration with the Application Management Console, configure any of the optional features and
deploy the server.
Use the Application Management Console to configure Adobe Connect Server application settings and directory
service settings and to see which features are enabled on your server.
When you install the server, the installer prompts you to enter the application settings. After you install the server, you
can use the Application Management Console to edit these settings.
To configure directory service settings, open the Application Management Console after you install the server.
❖ To open the Application Management Console, do one of the following:

• Choose Start > Programs > Adobe Connect Server > Configure Adobe Connect Server.
• In a browser, open the following URL: http://localhost:8510/console.
Note: If another application is running on port 80, the Application Management Console cannot open. Stop the
application running on port 80 and reopen the Application Management Console. To check whether an application is
running on port 80, open the Command Prompt and enter netstat -a -n -o | findstr LISTEN | findstr ":80 ".

More Help topics
“Integrating with a directory service” on page 43
“Deploying Universal Voice” on page 49

Deploying Adobe Connect
Deploy Adobe Connect server
1 On your DNS server, define a fully qualified domain name (FQDN) for Adobe Connect (such as

connect.mycompany.com). Map the domain name to the static IP address of the computer hosting Adobe Connect.
2 If you want Adobe Connect to be available outside your network, configure the following ports in a firewall:
80 The default port for the Adobe Connect application server. The tertiary port for the meeting server (Flash Media

Server).
1935 The default port for the meeting server (Flash Media Server).
443 The default port for SSL. The secondary port for the meeting server (Flash Media Server).

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MIGRATING, INSTALLING, AND CONFIGURING ADOBE CONNECT 9
Deploying and configuring Adobe Connect

3 If Adobe Connect and Adobe CQ are on different domains, add the parameter
ENABLE_CQ_PARAMETER_AUTH=true in the custom.ini file.

Note: Adobe Connect 9.2 onwards, if you have installed Adobe Connect server and Adobe CQ server on the same domain,
the value of DOMAIN_COOKIE parameter is defined in the custom.ini file.
4 Optionally, if Adobe Connect traffic is routed through a gateway (with a different IP address), make sure the

firewalls are configured to accept requests from the gateway IP address.
To restore the customizations, redo them in the new ConnectProSvc.conf. For help deploying Adobe Connect,
contact Adobe Support at www.adobe.com/support/programs/connect.

More Help topics
“Port requirements” on page 3

Deploy a cluster of Adobe Connect servers
1 Install and configure Adobe Connect on a dedicated server.

Use the same serial number and license file each time you install Adobe Connect. Do not install the embedded
database engine and, if your shared storage requires a user name and password, do not start Adobe Connect from
the installer.
2 If your shared storage requires a user name and password, do the following to add them to the Adobe Connect

Service:
a Open the Services control panel.
b Double-click Adobe Connect Service.
c Click the Log On tab.
d Click the This account radio button and enter the shared storage user name into the box. The user name syntax

is [subdomain\]username.
e Enter and confirm the shared storage password.
f

Click Apply then click OK.

3 Do the following to start Adobe Connect:
a In the Services control panel, select Flash Media Server (FMS) and click Start the service.
b In the Services control panel, select Adobe Connect Service and click Start the service.
4 Choose Start > Programs > Adobe Connect Server > Configure Adobe Connect Server to open the Application

Management Console. Click Next.
5 On the Database Settings screen, enter the information for the SQL Server database and click Next.

If Adobe Connect successfully connected to the database, you see a confirmation and the Database Settings. Click Next.
6 On the Server Settings screen, do the following and click Next:
a Enter an account name.
b In the Adobe Connect Host field, enter the name of Adobe Connect server.
c Enter an HTTP port number. This number could be 80 or 8080 depending on the load balancer.
d Enter the external name of the cluster node.
e Enter the domain name of the SMTP host and system and support email addresses.

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If you’re using shared storage, enter the path to the volume or volumes (separate multiple volumes with
semicolons)

g Enter the percentage of the Adobe Connect server you want to use as a local cache.

Note: Content is written to the local cache and the shared storage volume. Content is kept in the local cache for 24
hours after it was last used. At that time, if the cache percentage has been exceeded, the content is purged.
7 Upload the license file and click Next.
8 Create an administrator and click Finish.
9 Repeat steps 1 though 8 for each server in the cluster.
10 To configure the load balancer do the following:
a Configure the load balancer to listen on port 80.
b Add all cluster node names to the configuration file of the load balancer.

Note: For detailed information about configuring the load balancer, see the vendor documentation.
11 Open a web browser and enter the domain name of the load balancer, for example, http://connect.example.com.

For help deploying a cluster, contact Adobe Support at www.adobe.com/support/programs/connect.

More Help topics
“Configuring shared storage” on page 60

Verifying operations in a cluster
If one computer in a cluster shuts down, the load balancer routes all HTTP requests to a running computer in the
cluster.
When a meeting starts, the application server assigns a primary and backup host to the meeting room based on load.
When the primary host shuts down, clients reconnect to the backup host.
It’s also a good idea to verify that content uploaded to one server in a cluster is replicated to the other computers in the
cluster.
The following procedures assume that the cluster contains two computers, Computer1 and Computer2.

Verifying load balancing and meeting failover
1 Start Adobe Connect on both computers.
a Select Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
b Select Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server
2 Log in to Adobe Connect Central from the following URL:

http://[hostname]
For hostname, use the Adobe Connect Host value you entered in the Application Management Console.
3 Select the Meetings tab and click a meeting link to enter a meeting room.

Create a new meeting if necessary.
4 Stop Adobe Connect on Computer2.
a Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server

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b Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Meeting Server.

If meeting failover was successful, the meeting should still have a green connection light.
5 In Adobe Connect Central, click on any tab or link.

If the load balancer is working, you should still be able to send successful requests to Adobe Connect Central and
receive responses.
If the cluster contains more than two computers, apply this start-stop procedure to each computer in the cluster.

Verify content replication
1 Start Adobe Connect on Computer1.
a Select Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
b Select Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server
2 Stop Adobe Connect on Computer2.
a Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server
b Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Meeting Server.
3 Log in to Adobe Connect Central from the following URL:

http://[hostname]
For hostname, enter the Adobe Connect Host value you entered in the Application Management Console.
4 Upload a JPEG image or other content to Adobe Connect on Computer1:

• Make sure that you are a member of the Authors group. (If you are an Account Administrator, you can add yourself
to the Authors group in Adobe Connect Central.)

• Click the Content tab.
• Click New Content and follow the steps displayed in your browser for adding content.
After your test content is uploaded, a User Content page opens and displays a list of the content that belonged to you.
5 Click the link to the newly uploaded test content.

A Content Information page with a URL for viewing your test content opens.
6 Make a note of the URL; you will use it in step 10.
7 Click the URL.
8 Start Computer2, wait until Adobe Connect has fully started, and then stop Computer1.

If you have configured an external storage device, you don’t need to wait for Computer2 to stop; the required content
is copied from the external device.
9 Close the browser window in which you were viewing the test content.
10 Open a new browser window and go to the URL to view your test content.

If your test content is displayed, replication to Computer2 was successful. A blank window or an error message means
that replication failed.

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Configuring Dispatcher for AEM bundled with Adobe
Connect
To load balance the traffic on the clustered AEM servers installed as a part of Adobe Connect Events solution, you can
use a Dispatcher. Use Adobe PackageShare to obtain the latest Dispatcher installation file for your operating system
and web server. The supported web servers are listed at Supported Platforms. To know more about Dispatcher, see
http://docs.adobe.com/docs/en/dispatcher.html.
Follow these instructions to install and configure the Dispatcher:
1 Download and install the Dispatcher using the instructions available at Installing Dispatcher.
2 For the load balancing purpose, follow the Dispatcher configuration instructions till Defining Page Renderers

section at Configuring Dispatcher.
3 To configure the AEM instance to use the Dispatcher, follow the Setting up AEM User Accounts section.
4 Edit the custom.ini file of Adobe Connect installation to update the following attributes. Use https instead of
http if you have configured SSL.

• Set the value of CQ_AUTHOR_SERVER parameter as
http://[author_dispatcher_URL]:[author_dispatcher_port].

• Set the value of CQ_PUBLISH_SERVER parameter as
http://[publish_dispatcher_URL]:[publish_dispatcher_port].

5 Restart Adobe Connect servers and Dispatchers.

Deploying Adobe Connect Edge Server
Adobe Connect Edge Server installation workflow
1. Design edge server zones.

You can set up edge servers or clusters of edge servers in different locations, or zones, to allocate and balance access to
Adobe Connect. For example, you could set up an edge server in San Francisco for West Coast users and an edge server
in Boston for East Coast users.
2. Install Adobe Connect Edge Server.

Install Adobe Connect Edge Server on each computer in each zone. For example, if you have a cluster of edge servers
in a zone, install Adobe Connect Edge Server on each computer in the cluster. See “Install Adobe Connect Edge Server”
on page 34.
3. Modify the DNS server for each zone.

Map the FQDN of the origin Adobe Connect server to the static IP address of Adobe Connect Edge Server in each
zone. See “Deploying Adobe Connect Edge Server” on page 40.
4. Configure the edge server.

You must add configuration parameters to the custom.ini file on each Adobe Connect Edge Server. See “Deploying
Adobe Connect Edge Server” on page 40.

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5. Configure the origin server.

You must add configuration parameters to the custom.ini file on each Adobe Connect server. Also, you must set the
External Name of the edge server in the Application Management Console on the origin server. See “Deploying Adobe
Connect Edge Server” on page 40.
6. Set up a load balancer.

If you set up multiple edge servers in a zone, you must use a load balancer to balance the load between edge servers
and configure it to listen on port 80. The edge servers listen on port 8080. For more information, see the
documentation provided by the vendor of the load balancer.

Deploy Adobe Connect Edge Server
Before you deploy edge servers, you should have Adobe Connect and any additional features (for example, SSL, a
directory service integration, single sign-on, or shared content storage) running successfully.
1 On your DNS server, map the FQDN of the origin server to the static IP address of the edge server. If you’re

installing edge servers in multiple zones, repeat this step for each zone.
Note: Alternatively, you can use a hosts file; if you do, every client must have a hosts file that points the static IP address
of the edge server to FQDN of the origin server.
2 On the Adobe Connect Edge Server, open the file [root_install_dir]\edgeserver\win32\conf\HttpCache.xml and

replace the computer name in the HostName tag with the FQDN of the edge server computer, for example,
edge1.mycompany.com.

edge1.yourcompany.com

3 On the Adobe Connect Edge Server, create a new file [root_install_dir]\edgeserver\custom.ini file and enter the

following parameters and values:
FCS_EDGE_HOST The FQDN of the edge server, for example, FCS_EDGE_HOST=edge1.yourcompany.com.
FCS_EDGE_REGISTER_HOST The FQDN of the Adobe Connect origin server, for example,
FCS_EDGE_REGISTER_HOST=connect.yourcompany.com.

FCS_EDGE_CLUSTER_ID The name of the cluster. Each edge server cluster must have a unique ID. Each computer

within the cluster must have the same ID. The recommended format is companyname-clustername, for example,
FCS_EDGE_CLUSTER_ID=yourcompany-us.
Note: Even if you are only deploying one Adobe Connect Edge Server, you must configure this parameter.
FCS.HTTPCACHE_BREEZE_SERVER_NORMAL_PORT The IP address or domain name and port number of the computer

where Adobe Connect is installed, for example,
FCS.HTTPCACHE_BREEZE_SERVER_NORMAL_PORT=connect.yourcompany.com:80. The Adobe Connect Edge Server

connects to the Adobe Connect origin server at this location.
FCS_EDGE_PASSWORD (Optional) A password for the edge server. If you set a value for this parameter, you must set

the same value for every edge server and origin server.
FCS_EDGE_EXPIRY_TIME (Optional) The number of milliseconds in which the edge server must register itself to the
origin before it expires from the cluster and the system fails over to another edge. Start with the default value,
FCS_EDGE_EXPIRY_TIME=60000.
FCS_EDGE_REG_INTERVAL (Optional) The interval, in milliseconds, at which the edge server attempts to register with
the origin server. This parameter determines how often the edge server makes itself available to the origin server. Start
with the default value, FCS_EDGE_REG_INTERVAL=30000.

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DEFAULT_FCS_HOSTPORT (Optional) To configure the edge server ports, add the following line:
DEFAULT_FCS_HOSTPORT=:1935,80,-443.

The minus sign (-) in front of 443 designates port 443 as a secure port that receives only RTMPS connections. If you
attempt an RTMPS connection request to port 1935 or 80, the connection will fail. Similarly, an unsecured RTMP
connection request to port 443 will fail.
Note: If your edge server uses an external hardware accelerator, port 443 does not have to be configured as a secure port.
The following are sample values for the config.ini file:
FCS_EDGE_HOST=edge.yourcompany.com
FCS_EDGE_REGISTER_HOST=connect.yourcompany.com
FCS_EDGE_CLUSTER_ID=yourcompany-us
FCS.HTTPCACHE_BREEZE_SERVER_NORMAL_PORT=connect.yourcompany.com:80

4 Restart the edge server.
5 On the Adobe Connect origin server, open the [root_install_dir]\custom.ini file in a text editor and map the value

of the FCS_EDGE_CLUSTER_ID parameter to a zone ID; the syntax is edge.FCS_EDGE_CLUSTER_ID=zone-id. Even
if you are only deploying one edge server, you must map the cluster ID to a zone ID.
Each edge server cluster must have a zone ID. A zone ID can be any positive integer greater than 0. For example, you
could have three clusters mapped to zones 1 to 3:
edge.yourcompany-us=1
edge.yourcompany-apac=2
edge.yourcompany-emea=3

The following is a sample custom.ini file for the origin server:
DB_HOST=localhost
DB_PORT=1433
DB_NAME=breeze
DB_USER=sa
DB_PASSWORD=#V1#4cUsRJ6oeFwZLnQPpS4f0w==
# DEBUG LOGGING SETTINGS
HTTP_TRACE=yes
DB_LOG_ALL_QUERIES=yes
# EDGE SERVER SETTINGS
edge.yourcompany-us=1

Note: If you set an FCS_EDGE_PASSWORD parameter in the config.ini file on the edge server, set the same password in the
custom.ini file on the origin server.
6 Restart the origin server.
7 On the origin server, open the Application Management Console (Start > Programs > Adobe Connect Server >

Configure Adobe Connect Server). Select the Application Settings tab, then select Server Settings and, in the Host
Mappings section, enter the External Name for the edge server. The External Name should be identical to the value
set for the FCS_EDGE_HOST parameter on the edge server.
8 On the origin server, configure the Windows firewall so the edge servers can access port 8506.
9 Repeat steps 2-4 for each edge server in each zone.
10 Repeat steps 5-7 for each origin server in each zone.

For help deploying edge servers, contact Adobe Support at www.adobe.com/support/programs/connect.

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More Help topics
“Choosing to deploy Adobe Connect Edge Server” on page 14

Integrating with a directory service
Directory service integration overview
You can integrate Adobe Connect with a directory service to authenticate users against the LDAP directory and to
avoid manually adding individual users and groups. User accounts are created automatically in Adobe Connect
through manual or scheduled synchronizations with the directory of your organization.
To integrate with Adobe Connect, your directory server must use Lightweight Directory Access Protocol (LDAP) or
secure Lightweight Directory Access Protocol (LDAPS). LDAP is an Internet client-server protocol for lookup of user
contact information from an LDAP-compliant directory server.
Adobe Connect connects as an LDAP client to an LDAP directory. Adobe Connect imports users and groups, and
synchronizes information about these users and groups with the LDAP directory. You can also configure Adobe
Connect to authenticate users against the LDAP directory.
Any LDAP-compliant directory service may integrate with Adobe Connect. For a list of certified LDAP directories,
see www.adobe.com/go/learn_cnn_sysreqs_en.

About LDAP directory structure
LDAP directories organize information according to the X.500 standard.
A user or group in an LDAP directory is called an entry. An entry is a collection of attributes. An attribute consists of
a type and one or more values. Types use mnemonic strings, such as ou for organizational unit or cn for common
name. Attribute values consist of information such as phone number, e-mail address, and photo. To determine your
organization’s LDAP directory structure, contact your LDAP administrator.
Each entry has a distinguished name (DN) that describes a path to the entry through a tree structure from the entry to
the root. The DN for an entry in the LDAP directory is a concatenation of the name of the entry (called a relative
distinguished name, RDN) and the names of its ancestor entries in the tree structure.
A tree structure may reflect geographical locations or departmental boundaries within a company. For example, if
Alicia Solis is a user in the QA department of Acme, Inc. in France, the DN for this user might be as follows:
cn=Alicia Solis, ou=QA, c=France, dc=Acme, dc=com
Importing directory branches
When importing users and groups from an LDAP directory into Adobe Connect, you specify a path to a section of the
LDAP tree by using the DN of the section. This specifies the scope of the search. For example, you may want to import
only the users of a particular group within your organization. To do this, you need to know where the entries for that
group are located in the directory tree structure.
A common technique is to use the organization’s Internet domain as the root for the tree structure. For example,
Acme, Inc. might use dc=com to specify the root element in the tree. A DN that specifies the Singapore sales office for
Acme, Inc. might be ou=Singapore, ou=Marketing, ou=Employees, dc=Acme, dc=com. (In this example, ou is an
abbreviation for organizational unit, and dc is an abbreviation for domain component.)
Note: Not all LDAP directories have a single root. In this situation, you can import separate branches.

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Importing users and groups
There are two ways of structuring user and group entries in an LDAP directory: under the same node of a branch or
under different branches.
If users and groups are under the same node in an LDAP branch, user and group settings for importing entries contain
the same branch DN. This means that when you import users, you must use a filter to select only users, and when you
import groups, you must use a filter to select only groups.
If users and groups are under different branches in the tree, use a branch DN that selects the user branch when you
import the users and the group branch when you import the groups.
You can also import sub-branches to import users from all branches below a certain level. For example, if you want to
import all the employees in the sales department, you might use the following branch DN:
ou=Sales, dc=Acme, dc=com

However, salespeople might be stored in sub-branches. In that case, on the User Profile Mapping screen, set the
Subtree Search parameter to true to ensure that users are imported from the sub-branches below that level in the tree.
Filtering selected entries
A filter specifies a condition that an entry must satisfy to be selected. This restricts the selection of entries within a part
of the tree. For example, if the filter specifies (objectClass=organizationalPerson), only entries that have the
attribute organizationalPerson are selected for import.
Note: The attribute objectClass must be present in every entry in a LDAP directory.

Internal and external users and groups
Users and groups that you create directly in Adobe Connect rather than importing them from an LDAP directory are
called internal users and groups. Users and groups imported into the Adobe Connect database from an LDAP
directory are called external users and groups.
To ensure that imported groups are kept synchronized with the external LDAP directory, you cannot add internal
users and groups to external groups. However, you can add external users and groups to internal groups.
If the value of the login or name of an imported user or group entry matches the login for an existing internal user or
group, synchronizing the directories changes the imported user or group from internal to external and places a
warning in the synchronization log.

Integrate Adobe Connect with an LDAP directory
Directory service integration takes place in the Directory Service Settings tab of the Application Management Console.
Use an Administrator account.
You can configure one directory server for user authentication and LDAP synchronization. The configuration can
point to one or several branches of the directory service.
1. Open the Application Management Console.

Choose Start > Programs > Adobe Connect Server > Configure Adobe Connect Server.
2. Enter LDAP server connection settings.

Select the Directory Service Settings tab. Enter values on the LDAP Settings > Connection Settings screen and click Save.

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When you click Save, Adobe Connect tests the LDAP connection. If the test fails, you see the following message: Your
settings were successfully saved but LDAP connectivity could not be verified. Please check your LDAP URL and port.
Field

Default value

Description

LDAP Server URL

No default.

Usual form is ldap://[servername:portnumber]. If your organization
uses a secure LDAP server, use ldaps://.
If you do not specify a port, Adobe Connect uses the standard LDAP port (389)
or LDAPS port (636). LDAPS requires SSL certificates. If you configure Adobe
Connect to work in a Microsoft Active Directory forest where the Global
Catalog is enabled, use the Global Catalog (standard port: 3268).

LDAP Connection
Authentication Method

No default.

The mechanism for authenticating the credentials (LDAP user name, LDAP
password) of the LDAP service account for Adobe Connect (admin rights).
Simple (standard authentication - recommended). Anonymous (no
password - your LDAP server must be configured to allow anonymous login).
Digest MD5 (configure your LDAP server to allow digest authentication).

LDAP Connection Username

No default.

Administrative login on the LDAP server.

LDAP Connection Password

No default.

Administrative password on the LDAP server.

LDAP Query Timeout

No default.

Time that can elapse before the query is canceled, in seconds. If you leave the
field empty, there is no timeout. Set this value to 120.

LDAP Entry Query Page Size
Limit

No default.

The page size of the results returned from the LDAP server. If this box is blank
or 0, a page size is not used.
Use this field for LDAP servers that have a maximum results size configured.
Set the page size to less than the maximum results size so all the results are
retrieved from the server in multiple pages.
For example, if you try to integrate a large LDAP directory that can only display
1000 users and there are 2000 users to import, the integration fails.
If you set the Query Page Size to 100, the results would be returned in 20
pages and all users would be imported.

The following is an example of LDAP syntax for connection settings:
URL:ldap://ldapserver.mycompany.com:389
UserName:MYCOMPANY\jdoe
Password:password123
Query timeout:120
Authentication mechanism:Simple
Query page size:100

3. Map Adobe Connect and LDAP directory user profiles.

Choose the User Profile Mapping tab, enter values, and click Save.
Field

Default value

Description

No default.

The directory service login attribute.

First Name

No default.

The directory service first name attribute.

Last Name

No default.

The directory service last name attribute.

E-mail

No default.

The directory service email attribute.

If you have defined custom fields, they are added to the User Profile Mapping screen. This example maps an Adobe
Connect user profile to an Active Directory LDAP user profile; Network Login is a custom field.

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4. (Optional) Add a user branch.

Click Add to add user information from a particular branch of your company. Enter values in the Branch and Filter
fields and click Save.
If you want to import users from subbranches, select True from the Subtree Search menu; otherwise, select False.
For more information, see “About LDAP directory structure” on page 43.
Field

Default value

LDAP attribute/notes

Branch DN

No default.

DN (distinguished name) of the branch root node. A link to the selected
branch is displayed.

Filter

No default.

The query filter string.

Subtree Search

True

True or False. A value of True initiates a recursive search of all subtrees in the
branch.

5. Map Adobe Connect and LDAP directory group profiles.

Select the Group Profile Mapping tab, enter values, and click Save.
Note: Adobe Connect group profiles do not support custom fields.
Field

Default value

LDAP attribute/notes

Group Name

No default.

The directory service group name attribute.

Group Member

No default.

The directory service group member attribute.

The following is a mapping between LDAP group entry attributes and an Adobe Connect group profile:
Name:cn
Membership:member

6. (Optional) Add a group branch.

Click Add to add user information from a branch of your organization. Enter values in the Branch and Filter fields and
click Save.
If you want to import groups from subbranches, select True from the Subtree Search menu; otherwise, select False.
For more information, see “About LDAP directory structure” on page 43.
Field

Default value

LDAP attribute/notes

Branch DN

No default.

DN (distinguished name) of the branch root node. Each branch in the
organization has its own LDAP DN attribute. A link to the selected branch is
displayed.

Filter

No default.

The query filter string.

Subtree Search

True

A Boolean value of true or false. A value of true initiates a recursive search
of all subtrees in the branch.

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The following example shows one LDAP syntax for adding a branch of the organization and defining its groups:
DN:cn=USERS,DC=myteam,DC=mycompany,DC=com
Filter:(objectClass=group)
Subtree search:True

7. Enter authentication settings.

Select the Authentication Settings tab. If you want to authenticate Adobe Connect users against the directory service
of your organization, select “Enable LDAP Directory authentication”. If you do not select this option, Adobe Connect
uses native authentication (user credentials stored in the Adobe Connect database).
If you check “Enable Connect fall-back on unsuccessful LDAP Directory authentication”, Adobe Connect uses native
authentication.
Note: This option can be useful in the event of a temporary LDAP connectivity failure on your network. However, LDAP
credentials can be different from credentials in the Adobe Connect database.
Check “Create Connect user account upon successful LDAP Directory authentication” to provision first-time users on
the Adobe Connect server if LDAP authentication is successful. If any user in your directory service is allowed to use
Adobe Connect, leave this option checked and select “Internal” as user account type. For more information, see
“Internal and external users and groups” on page 44.
Check “Enable group enrollment on first login only” to create a login ID in Adobe Connect and place users into
specified groups when users log into Adobe Connect for the first time. Enter the groups in the Group names box.
8. Schedule synchronization.

Select the Synchronization Settings tab. On the Schedule Settings screen, select the Enable scheduled synchronization
check box to schedule regular synchronizations either once daily, weekly, or monthly at a certain time. For more
information, see “Recommended practices for synchronization” on page 48.
You can also perform a manual synchronization on the Synchronization Actions screen.
9. Set a password policy and a deletion policy.

Select the Policy Settings tab, choose a Password Setup Policy and a Deletion Policy, and click Save. For more
information about password policy, see “Managing passwords” on page 47.
Note: If you select the Delete users and groups... option, during a synchronization, all external users that have been
deleted from the LDAP server are also deleted from the Adobe Connect server.
10. Preview the synchronization.

Select the Synchronize Actions tab. In the Preview Directory Synchronization section, click Preview. For more
information, see “Recommended practices for synchronization” on page 48.

Managing passwords
If you do not enable LDAP authentication, you must choose how Adobe Connect authenticates users.
When Adobe Connect imports user information from an external directory, it does not import network passwords.
Therefore, implement another method for managing passwords for users imported into the Adobe Connect directory.
Notifying users to set a password
On the Policy Settings screen of the Synchronization Settings tab, you can choose to send an e-mail to imported users
with a link that lets them set a password.

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Set the password to an LDAP attribute
You can choose to set the initial password of an imported user to the value of an attribute in directory entry of that
user. For example, if the LDAP directory contains the employee ID number as a field, you could set the initial password
for users to their employee ID number. After users log in using this password, they can change their passwords.

Recommended practices for synchronization
As an administrator, you can synchronize Adobe Connect with the external LDAP directory in two ways:

• You can schedule synchronization so that it takes place at regular intervals.
• You can perform a manual synchronization that immediately synchronizes the Adobe Connect directory with the
organization’s LDAP directory.
Before you import users and groups in an initial synchronization, it’s a good idea to use an LDAP browser to verify the
connection parameters. The following browsers are available online: LDAP Browser/Editor and LDAP Administrator.
Important: Do not reboot your LDAP server or run parallel jobs during synchronization. Doing so can cause users or
groups to be deleted from Adobe Connect.
Scheduled synchronizations
Scheduled synchronizations are recommended because they ensure that Adobe Connect has an up-to-date picture of
the users and groups imported from the organization’s LDAP directory.
If you are importing a large number of users and groups, the initial synchronization might consume significant
resources. If this is the case, it’s a good idea to schedule this initial synchronization at an off-peak time, such as late at
night. (Alternatively, you can do the initial synchronization manually.)
To set up a scheduled synchronization, use the Synchronization Settings > Schedule Settings screen in the Application
Management Console.
When a synchronization takes place, Adobe Connect compares LDAP directory entries to Adobe Connect directory
entries and imports only those entries that contain at least one changed field.
Previewing the synchronization
Before you import users and groups in an initial synchronization, Adobe recommends that you test your mappings by
previewing the synchronization. In a preview, users and groups are not actually imported, but errors are logged; you
can examine these errors to diagnose problems in the synchronization.
To access the synchronization logs, use the Synchronization Logs screen. Each line of the log shows a synchronization
event; the synchronization produces at least one event for each principal (user or group) processed. If any warnings or
errors are generated during the preview, they are listed in a second warning log.
Log file values
The synchronization logs store values in a comma-separated format. In the following tables, principal refers to user
and group entries. The following values are included in the log entries:
Field

Description

Date

The formatted date-time value, with time to the millisecond. The format is yyyyMMdd’T’HHmmss.SSS.

Principal ID

The login or group name.

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Field

Description

Principal type

A single character: U for user, G for group.

Event

The action taken or condition encountered.

Detail

Detailed information about the event.

The following table describes the different kinds of events that can appear in the synchronization log files:
Event

Description

Detail

add

The principal was added to Adobe Connect.

An abbreviated XML packet that describes the updated fields
using a series of tag pairs in the format
value (for example,
Joe). The parent node and
non-updated fields are omitted.

update

The principal is an external user and some fields
were updated.

update-members

The principal is an external group, and principals
were added to or removed from membership in
the group.

An abbreviated XML packet that describes the added and
removed members. The parent node is omitted:
ID list
ID list

The ID list is a series of principal ID packets
where principal ID is an ID that would be listed in the
Principal ID column, such as a user login or group name. If
there are no members of an ID list, the parent node is output
as or .
delete

The principal was deleted from Adobe Connect.

up-to-date

The principal is an external principal in Adobe
Connect and is already synchronized with the
external directory. No changes were made.

A user or group created in Adobe Connect is considered an
internal principal. A user or group created by the
synchronization process is considered an external principal.

make-external

The principal is an internal principal in Adobe
Connect and was converted to an external
principal.

This event permits the synchronization to modify or delete
the principal and is usually followed by another event that
does one or the other. This event is logged in the warning
log.

warning

A warning-level event occurred.

A warning message.

error

An error occurred.

Java exception message.

About LDAPS
Adobe Connect supports the secure LDAP protocol, LDAPS, natively. The LDAP directory server must provide SSL
connectivity. To connect securely to an LDAP directory server, use the LDAPS protocol in the connection URL, as
follows: ldaps://exampleDirectoryServer:portNumber.

Deploying Universal Voice
Workflow for deploying Universal Voice
Note: For a comparison of Universal Voice and integrated telephony adaptors, see “Adobe Connect audio and video
conferencing options” on page 16.

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Adobe Connect Universal Voice uses a component called Flash Media Gateway to send and receive audio from a SIP
server. Install Flash Media Gateway and configure it to communicate with a SIP server. The SIP server can be hosted
by a third-party or part of your company’s infrastructure. (SIP providers are also called VoIP providers.)

SIP/RTP

SIP Server

RTMP

Flash Media
Gateway server

RTMP

Adobe Connect
Server

Audio flows from a phone, through an audio conference server (not pictured), through a SIP server, through Flash Media Gateway, to an Adobe
Connect meeting room.

Note: Adobe Connect supports two-way communication and video devices.
Follow this workflow to implement the Universal Voice solution:
1 To install and configure Universal Voice, you must have the following:

• Adobe Connect
• SIP provider credentials
2 Install Flash Media Gateway.

You can install Flash Media Gateway on the same computer as Adobe Connect Server or on a dedicated computer.
You can deploy Flash Media Gateway on a single computer or in a cluster of servers. The Flash Media Gateway
installer is part of the Adobe Connect Server installer. See “Install or upgrade Adobe Connect and associated
products” on page 22.
3 Configure Flash Media Gateway to connect to a SIP server.
4 Open ports. See “Flash Media Gateway ports and protocols” on page 50.

If a firewall uses NAT, see “Configuring Flash Media Gateway to communicate from behind a firewall that uses
NAT” on page 51.
5 To install Flash Media Gateway on a cluster of computers, see “Deploy Flash Media Gateway on a cluster of servers”

on page 54.
6 To create a dialing sequence and test the audio connection, see Configure audio providers for universal voice.
7 If you can’t hear audio in an Adobe Connect meeting, see “Troubleshoot Universal Voice issues” on page 55.

Flash Media Gateway ports and protocols
Note: To view a diagram of how data flows between a SIP provider, Flash Media Gateway, and Adobe Connect Server,
see “Data flow” on page 9.
Flash Media Gateway listens for requests from Adobe Connect Central Application Server on the following port:
Port number

Bind address

Protocol

2222

*/Any Adaptor

HTTP

Flash Media Gateway initiates a connection with Flash Media Server like a regular RTMP client. Flash Media Server
listens for Flash Media Gateway on the following port:

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Port number

Bind address

Protocol

8506

*/Any Adaptor

RTMP

Flash Media Gateway communicates with the audio conferencing provider over the SIP and RTP protocols on the
following ports:
Direction

Rule

Flash Media Gateway to Internet

SRC-IP=, SRC-PORT=5060, DST-IP=ANY, DST-PORT=5060

Internet to Flash Media Gateway

SRC-IP=ANY, SRC-PORT=5060, DST-IP=, DST-PORT=5060

Flash Media Gateway to Internet

SRC-IP=, SRC-PORT=5000_TO_6000, DST-IP=ANY, DST-PORT=ANY_HIGH_END

Internet to Flash Media Gateway

SRC-IP=ANY, SRC-PORT=ANY_HIGH_END, DST-IP=, DST-PORT=5000_TO_6000

Note: ANY_HIGH_END means any port above 1024. The default port range is 5000-6000. You can change these values
in the Application Management Console. Alternatively, you can also update these values from the sip.xml file of Flash
Media Gateway, by configuring the nodes portUpperLimit and portLowerLimit.

Configuring Flash Media Gateway to communicate from behind a firewall that
uses NAT
Note: You may not need to complete this task if your firewall is SIP-capable or SIP-aware. Also, in some cases the ALG
(application-level gateway) for SIP in a firewall can cause problems. If you can’t enable successful communication
through ALG, disable ALG for SIP in the firewall and use the technique described in this section.
Network address translation (NAT) is a process that allows networks to use fewer external IP addresses and to obscure
internal IP addresses. NAT changes the IP address and port number of packets flowing out of a network. The internal
IP addresses are changed to an external IP address. NAT also tries to direct responses sent to the external IP address
to the correct internal IP addresses.
When Flash Media Gateway is behind a firewall that uses NAT, it may not be able to receive packets from the SIP
server. NAT changes the local IP address and the UDP header (packet source) IP address to match the external IP
address.
The UDP header IP address is the same as the Flash Media Gateway external IP address. Therefore, if the SIP server
uses the UDP header IP address to send a reply, the reply finds Flash Media Gateway.
The contact header IP address is the same as the Flash Media Gateway local IP address. Therefore, if the SIP server uses
the SIP contact header IP address to send a reply, the reply can’t find Flash Media Gateway. The local IP address is
hidden behind the firewall and not visible to the SIP server.
The following image shows how NAT changes the IP addresses at the firewall:

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Flash Media Gateway (Internal interface)
IP adresses
Local:
10.40.60.70:5060
UDP header:
SIP contact header:
SDP header:

10.40.60.70
10.40.60.70
10.40.60.70
NAT occurs at
the firewall

Flash Media
Gateway server

Flash Media Gateway (External interface)
IP adresses
Global:
1.2.3.4:5678
UDP header:
SIP contact header:
SDP header:

1.2.3.4
10.40.60.70
10.40.60.70

SIP server (External interface)
IP adresses
Global:
3.4.5.6:5060
UDP header:
SIP contact header:
SDP header:

SIP Server

1.2.3.4
10.40.60.70
10.40.60.70

SIP server (Internal interface)
IP adresses
Local:
10.40.60.80:5060
4
UDP header:
SIP contact header:
SDP header:

1.2.3.4
10.40.60.70
10.40.60.70

NAT changes the IP address

1 Flash Media Gateway (internal interface). The UDP header (packet source IP address) and the SIP contact header

IP address are the same as the local IP address.
2 Flash Media Gateway (external interface). NAT changes the UDP header IP address to the global IP address.
3 SIP server (external interface). The packet reaches the global interface on the SIP server. To reach the internal

interface, directly forward the port. If the port is not forwarded, the packet is lost and communication breaks.
4 SIP server (internal interface). The packet is processed when it reaches this interface. If the SIP server uses the UDP

header IP address to send a reply the reply reaches Flash Media Gateway successfully. If the SIP server uses the
contact header IP address, the reply cannot reach Flash Media Gateway.
The following image shows a successful configuration in which the SIP contact header IP address is same as the Flash
Media Gateway external IP address. This change allows packets to be routed back to Flash Media Gateway from the
SIP server.

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Flash Media Gateway (Internal interface)
IP adresses
Local:
10.40.60.70:5060
UDP header:
SIP contact header:
SDP header:

10.40.60.70
1.2.3.4
1.2.3.4
NAT occurs at
the firewall

Flash Media
Gateway server

Flash Media Gateway (External interface)
IP adresses
Global:
1.2.3.4:5678
UDP header:
SIP contact header:
SDP header:

SIP server (External interface)
IP adresses
Global:
3.4.5.6:5060
UDP header:
SIP contact header:
SDP header:

SIP Server

1.2.3.4
1.2.3.4
1.2.3.4

SIP server (Internal interface)
IP adresses
Local:
10.40.60.80:5060
4
UDP header:
SIP contact header:
SDP header:

1.2.3.4
1.2.3.4
1.2.3.4

A configuration that allows successful communication

To ensure that Flash Media Gateway can receive packets successfully from a SIP server, do the following:
1 On Flash Media Gateway, open the [root_install_dir]/conf/sip.xml file in a text editor. (The default root installation

folder is C:\Program Files\Adobe\Flash Media Gateway.)
a

Create a tag under the tag. Enter the Flash Media Gateway external IP address,
as in the following:

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...

s ipGateway
141583220 00

sipGateway
8.15.247.100:5060
0
8.15.247.100:5060
0
sipGatewayContext
8.15.247.49
G711u speex

...

In a cluster, each Flash Media Gateway server must have a unique external IP address.
Important: If the external IP address is dynamic, you must reconfigure Flash Media Gateway every time the
external IP address changes.
b Restart the Flash Media Gateway service. See “Start and stop Flash Media Gateway” on page 80.
2 On the firewall between the Flash Media Gateway server and the SIP server directly forward the SIP port (5060 by

default) and all RTP voice ports (5000 - 6000 by default) toward the Flash Media Gateway server. The ports open
at the firewall must be the same as the ports open on the Flash Media Gateway server.
Note: The servers can communicate without port forwarding. However, without port forwarding calls may disconnect
unexpectedly, especially after long durations.

Configure the Flash Media Gateway log level
A high log level can cause audio glitches when the load on Flash Media Gateway is high. Higher log levels write more
information to the log. Writing to the log uses processing power and leaves less power for transmitting audio. For best
performance, Adobe recommends setting the log level for audio data to 4.
1 Open the fmsmg.xml file in a text editor (By default, the file is located at C:\Program Files\Adobe\Flash Media

Gateway\conf.)
2 Set logLevel to 4:
4

3 Restart Flash Media Gateway.

Deploy Flash Media Gateway on a cluster of servers
Flash Media Gateway installed on a computer with two processors can make 100 calls simultaneously. To handle a
higher load increase the number of processors or add more Flash Media Gateway servers to the cluster.
To deploy a cluster of servers, install Flash Media Gateway on its own computers and install Adobe Connect Server on
its own computers. Do not install Adobe Connect Server and Flash Media Gateway on the same computers.

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When you deploy Flash Media Gateway on a cluster of servers, Adobe Connect Server handles load balancing and
failover. Adobe Connect Edge Server does not require any additional configuration.
1 Run the installer on every server in the cluster and choose to install Flash Media Gateway. See “Installing or

Upgrading to Adobe Connect 9.4” on page 22.
Note: For information about deploying Adobe Connect Server in a cluster, see “Deploy a cluster of Adobe Connect
servers” on page 37.
2 On one Adobe Connect server, open the Application Management Console at http://localhost:8510/console.
3 Select Flash Media Gateway settings and click Add to add and configure additional Flash Media Gateway servers.

Note: Use the Application Management Console on one server to enter configuration parameters for all the servers in
the cluster. The Application Management Console pushes the configuration settings to every server in the cluster.

Troubleshoot Universal Voice issues
If you can’t hear audio from a Universal Voice audio conference in a meeting room, do the following:
1 Make sure that the volume is up on the computer. If you’re using headphones, make sure they’re plugged into the

output jack.
2 Test the dial-in sequence. See Test a dialing sequence.
3 Verify that Flash Media Gateway is configured successfully:
a Open the Application Management Console (http://localhost:8510/console) on Adobe Connect Server and click

Flash Media Gateway Settings. The status of each Flash Media Gateway must be “Active”.
b If the status is not active, open the [root_install_dir]/custom.ini file. Make sure that you see the following entries:
FMG_ADMIN_USER=sa
FMG_ADMIN_PASSWORD=breeze

If you don’t see the entries, enter them and restart Adobe Connect Central Application Server.
4 Contact Adobe Support at www.adobe.com/support/programs/connect.

If you don’t see an option to add a Video Telephony pod in the meeting room Pods menu:
❖ Ensure that Video Telephony Pod is not disabled in Adobe Connect Central > Administration >Compliance and

Control.

Configuring a video telephony device to work with
Adobe Connect
You can enable a video telephony device on a Flash Media Gateway (FMG) installation, so that it is integrated with
Adobe Connect. The steps to do so are described in Configure FMG for a video telephony device to work with Adobe
Connect article.

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Deploying integrated telephony adaptors
Integrated telephony adaptors are Java extensions that let Adobe Connect connect to an audio bridge. You can install
any number of integrated telephony adaptors when you install Adobe Connect. For more information, see “Preparing
to install integrated telephony adaptors” on page 16.
After installing one or more adaptors, see the following topics to verify and configure the installation.

• “Avaya telephony adaptor” on page 56
• “InterCall telephony adaptor” on page 57
• “MeetingOne telephony adaptor” on page 57
• “PGi NA telephony adaptor” on page 58
• “PGi EMEA telephony adaptor” on page 58
• “Arkadin telephony adaptor” on page 59
To configure additional adaptor capabilities after installation is complete, see Configure Adobe Connect Telephony
Adaptors.

Avaya telephony adaptor
Complete the following two tasks to confirm the adaptor is working as expected.

Confirm that telephony is enabled
1 Log in to Adobe Connect Central.
2 Click Administration > Audio Providers.

If telephony is successfully enabled, you’ll see Avaya in the Providers list. Select Avaya and click Edit to enable or
disable the adaptor for the entire Adobe Connect account.
3 To add an Avaya audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select

Avaya.
For more information, see Configure audio providers for universal voice.

Test audio in a meeting
❖ Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the

meeting archive to confirm that audio recorded correctly.

Disabling the adaptor
If you want to disable the Avaya adaptor:
1 Stop Adobe Connect Telephony Service.
2 Open the [root_install_dir]\telephony-service\conf\telephony-settings.xml file.
3 Set the enabled attribute of the tag to false, as in the following:

4 Restart Adobe Connect Telephony Service.

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InterCall telephony adaptor
Complete the following two tasks to confirm the adaptor is working as expected.

Confirm that telephony is enabled
1 Log in to Adobe Connect Central.
2 Click Administration > Audio Providers.

If telephony is successfully enabled, you’ll see InterCall in the Providers list. Select InterCall and click Edit to enable
or disable the adaptor for the entire Adobe Connect account.
3 To add an InterCall audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select

InterCall.
For more information, see Configure audio providers for universal voice.

Test audio in a meeting
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the
meeting archive to confirm that audio recorded correctly.

Disabling the telephony adaptor
If you want to disable the InterCall adaptor:
1 Stop Adobe Connect Telephony Service.
2 Open the [root_install_dir]\TelephonyService\conf\telephony-settings.xml file.
3 Set the enabled attribute of the tag to false, as in the following:

4 Restart Adobe Connect Telephony Service.

MeetingOne telephony adaptor
Complete the following two tasks to confirm the adaptor is working as expected.

Confirm that telephony is enabled
1 Log in to Adobe Connect Central.
2 Click Administration > Audio Providers.

If telephony is successfully enabled, you’ll see MeetingOne in the Providers list. Select MeetingOne and click Edit
to enable or disable the adaptor for the entire Adobe Connect account.
3 To add an MeetingOne audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list,

select MeetingOne.
For more information, see Configure audio providers for universal voice.

Test audio in a meeting
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the
meeting archive to confirm that audio recorded correctly.

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Disabling the telephony adaptor
If you want to disable the MeetineOne adaptor:
1 Stop Adobe Connect Telephony Service.
2 Open the [root_install_dir]\TelephonyService\conf\telephony-settings.xml file.
3 Set the enabled attribute of the tag to false, as in the following:

4 Restart Adobe Connect Telephony Service.

PGi NA telephony adaptor
Complete the following three tasks to ensure the adaptor is working as expected.

Configure domain names
Adobe Connect uses HTTP over port 443 to communicate with PGi. Make sure that Adobe Connect can communicate
with the domain csaxis.premconf.com.

Confirm that telephony is enabled
1 Log in to Adobe Connect Central.
2 Click Administration > Audio Providers.

If telephony is successfully enabled, you’ll see PGi NA in the Providers list. Select PGi NA and click Edit to enable
or disable the adaptor for the entire Adobe Connect account.
3 To add an PGi NA audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select

PGi NA.
For more information, see Configure audio providers for universal voice.

Test audio in a meeting
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the
meeting archive to confirm that audio recorded correctly.

Disabling the telephony adaptor
If you want to disable the Premiere NA adaptor:
1 Open the [root_install_dir]\TelephonyService\conf\telephony-settings.xml file.
2 Set the enabled attribute of the tag to false, as in the following:

3 Restart Adobe Connect.

PGi EMEA telephony adaptor
Complete the following three tasks to ensure the adaptor is working as expected.

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Configure domain names
Adobe Connect uses HTTP over port 443 to communicate with PGi. Make sure that Adobe Connect can communicate
with the domain euaxis.premconf.com.

Confirm that telephony is enabled
1 Log in to Adobe Connect Central.
2 Click Administration > Audio Providers.

If telephony is successfully enabled, you’ll see PGi EMEA in the Providers list. Select PGi EMEA and click Edit to
enable or disable the adaptor for the entire Adobe Connect account.
3 To add a PGi EMEA audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select

PGi EMEA.
For more information, see Configure audio providers for universal voice.

Test audio in a meeting
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the
meeting archive to confirm that audio recorded correctly.

Disabling the telephony adaptor
If you want to disable the PGi EMEA adaptor:
1 Stop Adobe Connect Telephony Service.
2 Open the[root_install_dir]\TelephonyService\conf\telephony-settings.xml file.
3 Set the enabled attribute of the tag to false, as in the following:

4 Restart Adobe Connect Telephony Service.

Arkadin telephony adaptor
Complete the following three tasks to ensure the adaptor is working as expected.

Confirm that telephony is enabled
1 Log in to Adobe Connect Central.
2 Click Administration > Audio Providers.

If telephony is successfully enabled, you’ll see Arkadin in the Providers list. Select Arkadin and click Edit to enable
or disable the adaptor for the entire Adobe Connect account.
3 To add a Arkadin audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select

Arkadin.
For more information, see Configure audio providers for universal voice.

Test audio in a meeting
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the
meeting archive to confirm that audio recorded correctly.

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Disabling the telephony adaptor
To disable the Arkadin adaptor:
1 Stop Adobe Connect Telephony Service.
2 Open the[root_install_dir]\TelephonyService\conf\telephony-settings.xml file.
3 Set the enabled attribute of the tag to false, as shown below:

4 Restart Adobe Connect Telephony Service.

Hide the Flash Media Gateway user in the Attendee list
Note: This section applies only to integrated telephony adaptors that have been configured for Universal Voice.
When a meeting room connects to Flash Media Gateway, the connection appears as a user in the Attendee list. To hide
the Flash Media Gateway user in the Attendee list, configure the audio conference number in the custom.ini file. Use
the same number for all computers in a cluster. You can get the audio conference number from your SIP provider. Or,
if your account administrator has configured an audio provider in Adobe Connect Central, you can find the number
in the meeting room.
1 Open the [root_install_dir]\custom.ini file in a text editor.
2 Add the following parameter:
UV_NUMBER={audio_conference_telephone_number}
// Example:
UV_NUMBER=4155551212

3 Save and close the custom.ini file.
4 Do the following to restart the server:
a Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server.
b Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.

Configuring shared storage
About shared storage
You can use the installer or the Application Management Console to configure Adobe Connect to use NAS and SAN
devices to manage content storage. Content is any file published to Adobe Connect, such as courses; SWF, PPT, or
PDF files; and archived recordings.
The following are possible shared storage configurations:

• Content is copied to the primary external storage device and pulled to each Adobe Connect server’s content folder
as needed. Old content is purged from each server’s content folder to make room for new content as needed. This
configuration frees resources on the application server which is especially helpful in a large cluster. (Enter a value
in the Shared Storage box and the Content Cache Size box.)

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• Content is copied to all servers and the primary external storage device. This configuration is recommended for
small clusters unless you have a large amount of content that is randomly accessed. (Enter a value in the Shared
Storage box; leave Content Cache Size blank.)
Note: If you have an Adobe Connect cluster and don’t configure shared storage devices, the cluster works in full mirroring
mode (content published to Adobe Connect is copied to all servers) and content is never automatically removed from any
servers.

Configure shared storage
If you didn’t configure shared storage during installation, you can do so by following the instructions in this section.

• If you’re configuring shared storage for one Adobe Connect server, follow the instructions in the first task.
• If you’re configuring shared storage for a cluster, follow the instructions in the first task for one computer in the
cluster and then follow the instructions in the second task for all the other computers in the cluster.

More Help topics
“Supported content storage devices” on page 5

Configure shared storage
Adobe Connect should be configured without shared storage and running on one server before you proceed.
1 Configure a shared volume on a external storage device.

The account under which the Adobe Connect service runs must have read and write permissions on the shared
volume.
2 (Optional) If you are updating an existing Adobe Connect server to use shared storage volumes, you must copy the

content from one of the existing servers to the shared volume.
a Stop the server (Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server and

Stop Adobe Connect Meeting Server).
b Copy the folder[root_install_dir]\content\7 to the shared volume you created in step 1.

Some computers in a cluster may have extra content. Adobe Connect cannot use these files but if you want to copy
them to the shared volume for archival purposes, you could write and run a script that compares the content of every
computer with the content of the shared volume.
c Start Adobe Connect (Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server and Start

Adobe Connect Central Application Server).
3 On the Adobe Connect server, choose Start > Control Panel > Administrative Tools > Services to open the Services

window, select Adobe Connect Service, and do the following:
a Right-click and select Properties.
b Select the Log On tab.
c Select This account and if the shared volume has a username and password, enter them and click Apply.
4 Restart Adobe Connect (application server only).
a Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server.
b Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.
5 Open the Application Management Console (Start > Programs > Adobe Connect Server > Configure Adobe

Connect Server).

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6 On the Application Settings tab, select the Server Settings tab, scroll down to the Shared Storage Settings section

and enter a folder path in the Shared Storage box (for example, \\volume\directory).
If the primary storage device fills up, you can add another device to the primary position. Separate the paths by
semicolons (;): \\volume\directory;\\volume2\directory.
Note: Writing (copying to the storage folder) is performed only on the first folder. Reading (copying from the storage
folder) is performed in sequence starting with the first folder until the file is found.
7 (Optional) To configure the content folder on Adobe Connect to act like a cache (assets are removed automatically

when space is needed and are restored on demand), enter a value in the Content Cache Size box.
The content cache size is a percentage of the disk space to use as a cache. Adobe recommends that you set the value
between 15 and 50 because the cache can grow well beyond the set size. The cache is purged only after viewed content
has expired (24 hours after it was last viewed).
8 Click Save and close the Application Management Console.
9 Restart Adobe Connect (application server only).
a Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server.
b Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.

Configure shared storage for additional servers in a cluster
1 Install Adobe Connect but do not start it. If Adobe Connect is installed and already running, stop it.
2 On the Adobe Connect server, choose Start > Control Panel > Administrative Tools > Services to open the Services

window, select Adobe Connect Service, and do the following:
a Right-click and select Properties.
b Select the Log On tab.
c Select This account and if the shared volume has a username and password, enter them and click Apply.
3 Start Adobe Connect.
a Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
b Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.
4 (Optional) If you are installing Adobe Connect for the first time, follow the steps in “Deploy a cluster of Adobe

Connect servers” on page 37.
5 Click Save and close the Application Management Console.

Configuring Help and Resources links
Adding Support and Status links to the Help menu
Account Administrators can add a Status Page link and a Support Page link to the Help menu in Meeting rooms. The
links are to HTML pages that you design. The Status Page could provide information about the current status of the
Adobe Connect system. The Support Page could provide information about getting support using Adobe Connect. If
you do not define these links, they are not available in the Help menu.
1 Open the RootInstallationFolder\custom.ini file in a text editor.
2 To edit the Status Page link, set STATUS_PAGE = "http://connect.mycompany.com/status.html".

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3 To edit the Support Page link, set SUPPORT_PAGE="http://connect.mycompany.com/support.html".

The URLs can be absolute or relative to the domain of the meeting server. Start absolute URLs with “http://” or
“https://”. Start relative URLs with “/”.
4 Do the following to restart Adobe Connect:
a Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server.
b Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.

Redirect the Adobe Connect Central Resources links
The Adobe Connect Central Home page has a Resources tab that provides links to a Getting Started page, Adobe
Connect Central Help, Adobe Connect Documentation, and ConnectUsers.com. You can redirect these links to
different locations.
Note: You cannot redirect ConnectUsers.com because it goes to a web site.
1 Open the page you want to edit in an HTML editor. In each file path, substitute the placeholder lang with the two

letter language code. For example, the code for English is “en”.
Page

Location

Notes

Getting Started

appserv/common/help/lang/support/startmain.htm

You can edit this file in Adobe Connect Server version
7 and later.

Adobe Connect
Central Help

appserv/common/help/lang/connect/9.0/using/AH_
HOME.html

Changing this file also changes the Help link at top of
Adobe Connect Central.
You can edit this file in Adobe Connect Server version
7 and later.

Adobe Connect
Documentation

appserv/common/help/lang/go/doc.html

You can edit this file in Adobe Connect Server version
7.5 and later.

2 For each of these files, put the following as the total content of the file:

3 Edit the value of the URL attribute to target your content. The URL can be a relative path or an absolute path.

For example, to redirect the doc.html file to documentation on your organization’s server, you might use the URL
http://www.mycompany.com/support/documentation/connectpro.

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Configuring account notification settings
Set the time that monthly reports are sent
Adobe Connect sends a monthly email about the capacity of your account. By default, account capacity monthly
reports are sent at 3:00 UTC. Add the parameters to the custom.ini file and set the desired values to send the email at
a different time.
1 Open the RootInstallationFolder\custom.ini file and add the following parameters to the file with the desired values:
THRESHOLD_MAIL_TIME_OF_DAY_HOURS The UTC hour when the monthly reports for capacity notifications are

sent. This value must be an integer from 0 through 23. This parameter can be set only in the custom.ini file; it cannot
be set in Adobe Connect Central.
THRESHOLD_MAIL_TIME_OF_DAY_MINUTES The minute when the monthly reports for capacity notifications are

sent. This value must be an integer from 0 through 59. This parameter can be set only in the custom.ini file; it cannot
be set in Adobe Connect Central.
Note: If either of the preceding parameters is not specified or is specified incorrectly, the email is sent at 3:00 (UTC).
The following are sample values added to the custom.ini file:
THRESHOLD_MAIL_TIME_OF_DAY = 5
THRESHOLD_MAIL_TIME_OF_MINUTES = 30

2 Do the following to restart Adobe Connect:
a Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server.
b Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.

Set capacity thresholds
Adobe Connect account administrators can set capacity thresholds in Adobe Connect Central. When the account
exceeds these thresholds, a notification is sent. You can add parameters in the custom.ini file that set the default
capacity thresholds in Adobe Connect Central.
For more information about configuring account notifications in Adobe Connect Central, see the “Administering
Adobe Connect” chapter in Using Adobe Connect guide at http://www.adobe.com/go/learn_cnn9_usingweb_en.
1 Open the RootInstallationFolder\custom.ini file and add any of the following parameters to the file with the desired

values:
THRESHOLD_NUM_OF_MEMBERS The default threshold percentage for the Authors and Meeting Hosts quota. This
value must be an integer from 10 through 100 and divisible by 10. If the value is not specified or is incorrectly specified,
the value is 80.
THRESHOLD_CONC_USERS_PER_MEETING The default threshold percentage for the Concurrent Users per Meeting

quota. This value must be an integer from 10 through 100 and divisible by 10. If the value is not specified or is
incorrectly specified, the value is 80.
THRESHOLD_CONC_MEETING_USERS_PER_ACCOUNT The default threshold percentage for the Account-wide
Meeting Attendees quota. This value must be an integer from 10 through 100 and divisible by 10. If the value is not
specified or is incorrectly specified, the value is 80.
THRESHOLD_CONC_TRAINING_USERS The default threshold percentage for the Concurrent Learners quota. This

value must be an integer from 10 through 100 and divisible by 10. If the value is not specified or is incorrectly specified,
the value is 80.

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The following are sample values added to the custom.ini file:
THRESHOLD_NUM_OF_MEMBERS = 90
THRESHOLD_CONC_USERS_PER_MEETING = 90
THRESHOLD_CONC_MEETING_USERS_PER_ACCOUNT = 90
THRESHOLD_CONC_TRAINING_USERS = 75

Configuring the session timeout value
Adobe Connect sessions include Adobe Connect Meeting and Adobe Connect Central. The session timeout specifies
how long a session can be idle before the server disconnects it. When a session is disconnected, the user is redirected
to the Adobe Connect Central login page.
The Adobe Connect session timeout value is 30 minutes. Account administrators can change this value in the Adobe
Connect Central Administration tab. System administrators can also change the session timeout value in the
custom.ini file. The value in Adobe Connect Central takes precedence over the value in the custom.ini file.
To configure session timeout in the custom.ini file:
1 In a text editor, open [root_install_dir]\custom.ini.
2 Add the following parameter and set it to the desired value, in seconds:
SESSION_TIMEOUT = 3600

Note: This value changes the session timeout from 30 minutes to 60 minutes.
3 Save the custom.ini file.
4 Restart the application server and the meeting server.

Important: Before Adobe Connect 8, the session timeout was 16 hours. You may need to update applications that use
the Adobe Connect Web Services API to catch a session timeout and re-authenticate.

More Help topics
“Start and stop the servers” on page 79

Configuring PDF to SWF conversion
About PDF conversion
You can use the Share pod in an Adobe Connect meeting room to share PDF documents. Hosts and presenters can
synchronize the navigation for all attendees and use the whiteboard overlay to collaborate. You can load PDF
documents into the Share pod from the desktop or from the Adobe Connect content library. Sharing documents in the
Share pod offers the following advantages over screen sharing:

• Hosts and presenters can preload and organize documents in the meeting room.
• Higher quality viewing experience for all attendees.

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• Lower bandwidth requirement for participants and presenters.
• Easier for multiple presenters to work together.
• Easier to collaborate using the whiteboard.
When the PDF documents are shared in a Share pod, Adobe Connect converts them to Flash format. Adobe Connect
Server offers configuration parameters to control the PDF conversion.

Configure PDF to SWF conversion
1 Install the Microsoft Visual C++ 2010 Redistributable Package (x86) package, available at

http://www.microsoft.com/en-us/download/details.aspx?id=5555. Install 32-bit version of the package, even if you
have a 64-bit operating system.
2 Open the RootInstallationFolder\custom.ini file in a text editor.
3 Edit any of the following configuration parameters:
Parameter

Default Value

Description

ENABLE_PDF2SWF

true

A Boolean value specifying whether PDF to SWF conversion
is enabled or not for the server. Set this parameter to false to
disable conversion due to performance concerns.

PDF2SWF_PAGE_TIMEOUT

The timeout value per page, in seconds.

PDF2SWF_CONVERTER_PORTS_START

4000

The lowest value of the range of ports used for PDF to SWF
conversions.

PDF2SWF_CONVERTER_PORTS_END

4030

The highest value of the range of ports used for PDF to SWF
conversions.

PDF2SWF_CONCURRENCY_LIMIT

The maximum number of concurrent PDf to SWF
conversions that can take place on an application server. If
an application server receives more requests, the requests
are queued.

PDF2SWF_QUEUE_LIMIT

The maximum number of PDF to SWF conversions that can
wait in a queue at one time. If an application server receives
more requests, a user sees the message “Adobe Connect
could not convert the file for viewing, please retry after some
time.” An administrator sees the following in the logs:
java.lang.Exception: Conversion Load
too much on server.

PDF2SWF_TIMEOUT_NUMBER_OF_PAGES

The maximum number of pages that are allowed to timeout
before the conversion is stopped.

4 Restart Adobe Connect Central Application Server. See “Start and stop Adobe Connect” on page 79.

Configuring single sign-on (SSO)
About single sign-on
Single sign-on is a mechanism that allows a user to authenticate once and gain access to multiple applications. Single
sign-on uses a proxy server to authenticate users so they don’t need to log in to Adobe Connect.

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Adobe Connect supports the following single sign-on mechanisms:
HTTP header authentication Configure an authentication proxy to intercept the HTTP request, parse the user
credentials from the header, and pass the credentials to Adobe Connect.
Microsoft NT LAN Manager (NTLM) authentication Configure Adobe Connect to attempt to automatically

authenticate connecting clients against a Windows domain controller using the NTLMv1 protocol. Microsoft Internet
Explorer on Microsoft Windows can negotiate NTLM authentication without prompting the user for credentials.
Note: NTLM authentication doesn't work on edge servers. Use LDAP authentication instead.
Note: Mozilla Firefox clients may be able to negotiate NTLM authentication without prompting. For information about
configuration, see this Firefox document.
You can write your own authentication filter as well. For more information, contact Adobe Support.

Configure HTTP header authentication
When HTTP header authentication is configured, Adobe Connect login requests are routed to an agent positioned
between the client and Adobe Connect. The agent can be an authentication proxy or a software application that
authenticates the user, adds another header to the HTTP request, and sends the request to Adobe Connect. On Adobe
Connect, you must uncomment a Java filter and configure a parameter in the custom.ini file that specifies the name of
the additional HTTP header.

More Help topics
“Start and stop Adobe Connect” on page 79

Configure HTTP header authentication on Adobe Connect
To enable HTTP header authentication, configure a Java filter mapping and a header parameter on the computer
hosting Adobe Connect.
1 Open the file [root_install_dir]\appserv\web\WEB-INF\web.xml and do the following:
a Remove the comment tags around the filter and filter-mapping elements for HeaderAuthenticationFilter.
b Add comment tags around the NtlmAuthenticationFilter filter and filter-mapping elements.
2 Stop Adobe Connect:
a Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server.
b Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Meeting Server.
3 Add following line to the custom.ini file:
HTTP_AUTH_HEADER=header_field_name

Your authentication agent must add a header to the HTTP request that is sent to Adobe Connect. The name of the
header must be header_field_name.
4 Save the custom.ini file and restart Adobe Connect:
a Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
b Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.

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Write the authentication code
The authentication code must authenticate the user, add a field to the HTTP header that contains the user login, and
send a request to Adobe Connect.
1 Set the value of the header_field_name header field to an Adobe Connect user login.
2 Send an HTTP request to Adobe Connect at the following URL:
http://connectURL/system/login

The Java filter on Adobe Connect catches the request, looks for the header_field_name header, then looks for a user
with the ID passed in the header. If the user is located, the user is authenticated and a response is sent.
3 Parse the HTTP content of the Adobe Connect response for the string "OK" to indicate a successful authentication.
4 Parse the Adobe Connect response for the BREEZESESSION cookie.
5 Redirect the user to the requested URL on Adobe Connect, and pass the BREEZESESSION cookie as the value of the
session parameter, as follows:
http://connectURL?session=BREEZESESSION

Note: You must pass the BREEZESESSION cookie in any subsequent requests to Adobe Connect during this client session.

Configure HTTP header authentication with Apache
The following procedure describes a sample HTTP header authentication implementation that uses Apache as the
authentication agent.
1 Install Apache as a reverse proxy on a different computer than the one hosting Adobe Connect.
2 Choose Start > Programs > Apache HTTP Server > Configure Apache Server > Edit the Apache httpd.conf

Configuration file and do the following:
a Uncomment the following line:
LoadModule headers_module modules/mod_headers.so

b Uncomment the following three lines:
LoadModule proxy_module modules/mod_proxy.so
LoadModule proxy_connect_module modules/mod_proxy_connect.so
LoadModule proxy_http_module modules/mod_proxy_http.so

c Add the following lines to the end of the file:
RequestHeader append custom-auth "ext-login"
ProxyRequests Off

Order deny,allow
Allow from all

ProxyPass / http://hostname:[port]/
ProxyPassReverse / http://hostname:[port]/
ProxyPreserveHost On

3 Stop Adobe Connect:
a Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server.
b Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Meeting Server.
4 On the computer hosting Adobe Connect, add the following lines of code to the custom.ini file (located in the root

installation directory, C:\Connect, by default):

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HTTP_AUTH_HEADER=custom-auth

The HTTP_AUTH_HEADER parameter should match the name configured in the proxy. (In this example, it was
configured in line 1 of step 2c.) The parameter is the additional HTTP header.
5 Save the custom.ini file and restart Adobe Connect:
a Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
b Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.
6 Open the file [root_install_dir]\appserv\web\WEB-INF\web.xml and do the following:
a Uncomment the complete HeaderAuthenticationFilter filter.
b Comment out the complete NtlmAuthenticationFilter filter.

Configure NTLM authentication
NTLMv1 is an authentication protocol used with the SMB network protocol in Microsoft Windows networks. You can
use NTLM to allow a user to prove their identity to a Windows domain once and thereafter be authorized to access
another network resource, such as Adobe Connect. To establish the user's credentials, the user's web browser
automatically performs a challenge and response authentication with the domain controller through Adobe Connect.
If this mechanism fails, the user can log into Adobe Connect directly. Only Internet Explorer on Windows supports
single sign-on with NTLMv1 authentication.
Note: Set up Adobe Connect and NTLM on Windows 2003, as Adobe Connect supports NTLM v1. Also, Windows 7 and
later versions do not support NTLM v1 SSO.
Note: By default, Windows Server 2003 domain controllers require a security feature called SMB signatures. SMB
signatures are not supported by the default configuration of the NTLM authentication filter. You can configure the filter
to work within this requirement. For more information on this and other advanced configuration options, see the JCIFS
NTLM HTTP authentication documentation.

Add configuration parameters
Do the following for each host in an Adobe Connect cluster:
1 Synchronize LDAP users from your domain in Adobe Connect via 8510 Management Console. To integrated

Connect with LDAP, see “Integrate Adobe Connect with an LDAP directory” on page 44.
Important: After synchronizing LDAP in Adobe Connect, filter LDAP data in such a way that NTLM Domain username
is populated to Adobe Connect database. Otherwise NTLM SSO login does not work and you notice logon failures in
debug.log.
2 Edit Login Policies for Adobe Connect, to change login to DOMAIN username. By default its email but NTLM does

not allow email.
3 Open the [root_install_dir]\custom.ini file in a text editor and add the following parameters:
NTLM_DOMAIN=[domain]
NTLM_SERVER=[WINS_server_IP_address]

The value [domain] is the name of the Windows domain that users are members of and authenticate against, for
example, CORPNET. You may need to set this value to the pre-Windows 2000 compatible version of the domain
name. For more information, see TechNote 27e73404. This value is mapped to the filter property
jcifs.smb.client.domain. Setting the value directly in the web.xml file overrides the value in the custom.ini file.

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The value [WINS_server_IP_address] is the IP address or a comma-separated list of IP addresses of WINS servers.
Use the IP address, the host name does not work. The WINS servers are queried in the order specified to resolve the
IP address of a domain controller for the domain specified in the NTLM_DOMAIN parameter. (The domain controller
authenticates users.) You can also specify the IP address of the domain controller itself, for example, 10.169.10.77,
10.169.10.66. This value is mapped to the filter property jcifs.netbios.wins. Setting the value in the web.xml file
overrides the value in the custom.ini file.
4 Save the custom.ini file.
5 Open the file [root_install_dir]\appserv\web\WEB-INF\web.xml in a text editor and do the following:
a Remove comments tags around the entire NtlmAuthenticationFilter and filter-mapping elements.
b Add comment tags to the HeaderAuthenticationFilter filter and filter-mapping elements.
6 Save the web.xml file.
7 Restart Adobe Connect.
a Choose Start > All Programs > Adobe Connect Server > Stop Adobe Connect Server.
b Choose Start > All Programs > Adobe Connect Server > Start Adobe Connect Server.

Reconcile login policies
Adobe Connect and NTLM have different login policies for authenticating users. Reconcile these policies before users
can employ a single login.
The NTLM protocol uses a login identifier that can be a user name (jdoe), an employee ID number (1234), or an
encrypted name, depending on the policy or the organization. By default, Adobe Connect uses an e-mail address
(jdoe@mycompany.com) as a login identifier. Change the Adobe Connect login policy so that Adobe Connect shares
a unique identifier with NTLM.
1 Open Adobe Connect Central.

To open Adobe Connect Central, open a browser window and enter the FQDN of the Adobe Connect Host (for
example, http://connect.mycompany.com). You entered the Adobe Connect Host value on the Server Settings screen
of the Application Management Console.
2 Select the Administration tab. Click Users and Groups. Click Edit Login and Password Policies.
3 In the Login Policy section, select No for Use e-mail address as the login.

Configuring a reverse proxy in front of Adobe Connect
Using a reverse proxy
You can configure a reverse proxy in front of Adobe Connect. Traffic flows through the reverse proxy before it reaches
Adobe Connect. Use this configuration to do the following:

• Keep Adobe Connect out of the DMZ.
Put the reverse proxy in the DMZ and put Adobe Connect behind your organization’s firewall.

•

Authenticate users before they reach Adobe Connect.
The reverse proxy authenticates users with another system and authorizes them to connect to Adobe Connect.

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RTMP 1935

HTTP 80

Client

HTTP 80

Vhost:80

Adobe Connect
Server

Apache HTTP
server

HTTP traffic flows through Apache HTTP Server to reach Adobe Connect.

Configure a reverse proxy
This example uses the Windows (32 bit) installation of Apache HTTP Server. The configuration is identical on any
operating system Apache supports. This example does not use SSL; traffic to the Adobe Connect application server is
not encrypted.
Note: Flush the reverse proxy cache when you upgrade Adobe Connect to ensure the new file versions are served.
Do the following to force all HTTP traffic to pass through Apache HTTP Server before it reaches Adobe Connect:
Note: RTMP traffic does not pass through Apache HTTP Server in this configuration.
1 Install Apache HTTP Server.

By default, the Apache configuration files are located in the folder C:\Program Files\Apache Software
Foundation\Apache2.2\conf\.
2 Configure Apache to listen for all traffic on port 80.

Open the C:\Program Files\Apache Software Foundation\Apache2.2\conf\httpd.conf file in a text editor and add
the following:
#
# Listen: Allows you to bind Apache to specific IP addresses and
# ports, instead of the default. See also the
# directive.
#
# Change this to Listen on specific IP addresses as shown below to
# prevent Apache from glomming onto all bound IP addresses.
#
#Listen 12.34.56.78:80
Listen 80
#
#

3 Load the modules required for operation as a reverse proxy.

In the same file (httpd.conf), uncomment the following lines:
LoadModule proxy_module modules/mod_proxy.so
LoadModule proxy_http_module modules/mod_proxy_http.so
LoadModule proxy_connect_module modules/mod_proxy_connect.so

4 Link the httpd.conf file to the configuration file that directs connections to Adobe Connect.

Add the following line as the last line of the httpd.conf file:
Include conf/extra/httpd-connect.conf

5 Create a text file called httpd-connect.conf and save it to C:\Program Files\Apache Software

Foundation\Apache2.2\conf\extra.

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6 Add the following lines to the httpd-connect.conf file (insert your IP addresses and ports where requested):
#vhost for application server

ProxyRequests Off
ProxyPreserveHost On
ProxyPass / http://:80/
ProxyPassReverse / http://:80/
ServerName

7 Save the file and restart the Apache service.
8 Open the Adobe Connect Application Management Console in a browser: http://localhost:8510/console/
9 On the Server settings screen, do the following:

• Set the Adobe Connect Host to the FQDN of the Apache HTTP Server.
• Set the External Name to the FQDN of the computer hosting Adobe Connect Meeting Server.
10 Restart Adobe Connect Service (the application server) and Flash Media Server (FMS) service (the meeting server).

See “Start and stop the servers” on page 79.
RTMP is routed to Adobe Connect and HTTP is routed through Apache.

Hosting Adobe Connect Add-in
About Adobe Connect Add-in
The Adobe Connect Add-in is a version of Flash Player that includes enhanced features for Adobe Connect meetings.
When Adobe Connect Add-in is required, it’s downloaded from an Adobe server in a seamless process that is hidden
to the user. However, if your organization doesn’t allow employees to download software from external servers, you
can host Adobe Connect Add-in on your own server.
Meeting guests, registered users, and presenters are asked to download Adobe Connect Add-in if they have an old
version installed and are promoted to host or presenter or given enhanced rights to the Share pod.
Meeting hosts and presenters are required to download Adobe Connect Add-in if it isn’t installed or if an old version
is installed.

Customize Adobe Connect Add-in download location
You can host Adobe Connect Add-in on your server and send users directly to the executable files. You may want to
send users to a page with download instructions that contains links to the executable files. You can create your own
download instruction page or use one provided by Adobe. The Adobe page is localized for all supported languages.

Send users directly to the executable files:
1 Locate the Adobe Connect language XML files on the server hosting Adobe Connect. The XML files are in the

following two directories: [root_install_dir]\appserv\common\intro\lang
and[root_install_dir]\appserv\common\meeting\lang.
2 In each language file, enter a path to the executable files for each platform:
/common/addin/ConnectAddin.z
/common/addin/setup.exe

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Note: These are the default locations of the add-in executable files. You can change the locations on your server and
change the paths in the addInLocation section accordingly.
3 Locate the AddinInfo.xml file on the server hosting Adobe Connect. Change the default location for the add-in

download. Enter a path to the executable files for each platform:
/common/addin/setup.exe
/common/addin/ConnectAddin.z

Send users to download instruction pages provided by Adobe
1 Locate the Adobe Connect language XML files on the server hosting Adobe Connect. The XML files are in the

following two directories:[root_install_dir]\appserv\common\intro\lang and
[root_install_dir]\appserv\common\meeting\lang.
2 In each language file and in the AddinInfo.xml file, enter the path to the download instruction page:
/common/help/#lang#/support/addindownload.htm
/common/help/#lang#/support/addindownload.htm

Note: The path includes a #lang# string that Adobe Connect translates to the language of the meeting at runtime.
3 The addindownload.htm files include links to the add-in executable files at their default locations on Adobe

Connect (/common/addin/setup.exe or /common/addin/AdobeConnectAddin.z). If you change the location of the
executable files, update the links in the addindownload.htm page for each language.

Send users to download instruction pages you create
1 Locate the Adobe Connect language XML files on the server hosting Adobe Connect. The XML files are in the

following two directories: [root_install_dir]\appserv\common\intro\lang and
[root_install_dir]\appserv\common\meeting\lang.
2 In each language file and in the AddinInfo.xml file, add the following paths to the instruction page you created:
common/help/#lang#/support/addin_install_instructions.html
common/help/#lang#/support/addin_install_instructions.html

Note: You can choose to create separate instruction pages for each platform.
3 Create an instruction page in each language you want to support. Include links on the instruction page to the add-in

executable files for each platform.

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Chapter 5: Security
SSL (secure sockets layer)
Securing Adobe® Connect™ protects your organization against loss of property and malicious acts. It is important to
secure the infrastructure of your organization, Adobe Connect Server, and the database server used by Adobe Connect.

About SSL support
Adobe Connect Server is made up of two servers: Adobe® Flash® Media Server and the Adobe Connect application
server. Flash Media Server is called the meeting server because it serves meetings over a real-time RTMP connection to
the client. The Adobe Connect application server handles the HTTP connection between the client and the Adobe
Connect application logic. Adobe Connect Server also connects to a SQL Server database.
Note: In the Start menu, the meeting server is called “Adobe Connect Meeting Server” and the application server is called
“Adobe Connect Central Application Server”. In the Services window, the meeting server is called “Flash Media Server”
and the application server is called “Adobe Connect Service”.
You can configure SSL for the application server, the meeting server, and the database.
Hardware-based solution Use an SSL accelerator for the most robust SSL configuration.
Software-based solution Use the native support for SSL in Adobe Connect.

Note: SSL is not supported on Microsoft® Windows® 98.
Adobe Connect uses the HTTP CONNECT method to request an SSL connection. Proxy servers must allow clients to use
the CONNECT method. If clients cannot use the CONNECT method, RTMP connections tunnel over HTTP/HTTPS.
For information about configuring SSL, see Configure SSL for Adobe Connect Server 8.
For help configuring SSL, contact Adobe Support at www.adobe.com/support/programs/connect.

Securing the infrastructure
Network security
Adobe Connect relies on several private TCP/IP services for its communications. These services open several ports and
channels that must be protected from outside users. Adobe Connect requires that you place sensitive ports behind a
firewall. The firewall should support stateful packet inspection (not only packet-filtering). The firewall should have an
option to “deny all services by default except those explicitly permitted”. The firewall should be at least a dual-home
(two or more network interfaces) firewall. This architecture helps prevent unauthorized users from bypassing the
security of the firewall.
The easiest solution for securing Adobe Connect is to block all ports on the server except 80, 1935, and 443. An external
hardware firewall appliance provides a layer of protection against gaps in the operating system. You can configure
layers of hardware-based firewalls to form DMZs. If the server is carefully updated by your IT department with the
latest Microsoft security patches, a software-based firewall can be configured to enable additional security.

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Security

Intranet access
If you intend to have users access Adobe Connect on your Intranet, place the Adobe Connect servers and the Adobe
Connect database in a separate subnet, separated by a firewall. The internal network segment where Adobe Connect
is installed should use private IP addresses (10.0.0.0/8, 172.16.0.0/12, or 192.168.0.0/16) to make it more difficult for
an attacker to route traffic to a public IP and from the network address translated internal IP. For more information,
see RFC 1918. This configuration of the firewall should consider all Adobe Connect ports and whether they are
configured for inbound or outbound traffic.

Database server security
Whether you are hosting your database on the same server as Adobe Connect, make sure that your database is secure.
Computers hosting a database should be in a physically secure location. Additional precautions include the following:

• Install the database in the secure zone of your intranet.
• Never connect the database directly to the Internet.
• Back up all data regularly and store copies in a secure off-site location.
• Install the latest patches for your database server.
• Use SQL trusted connections.
For information on securing SQL Server, see the Microsoft SQL security website.

Create service accounts
Creating a service account for Adobe Connect lets you run Adobe Connect more securely. Adobe recommends
creating a service account and a SQL Server 2008 Express Edition service account for Adobe Connect. For more
information, see the Microsoft articles “How to change the SQL Server or SQL Server Agent service account without
using SQL Enterprise Manager in SQL Server 2000 or SQL Server Configuration Manager in SQL Server 2008” and
“The Services and Service Accounts Security and Planning Guide”.

Create a service account
1 Create a local account called ConnectService that doesn’t include any default groups.
2 Set the Adobe Connect Service service, the Flash Media Administration Server service, and the Flash Media Server

(FMS) service to this new account.
3 Set “Full Control” for the following registry key:
HKLM\SYSTEM\ControlSet001\Control\MediaProperties\PrivateProperties\Joystick\Winmm

4 Set “Full Control” on the NTFS folders in the root Adobe Connect folder path (C:\Connect, by default).

Subfolders and files must have the same permissions. For clusters, modify the corresponding paths on each computer
node.
5 Set the following logon rights for the ConnectService account:

Log on as a service—SeServiceLogonRight

Create an SQL Server 2008 Express Edition service account
1 Create a local account called ConnectSqlService that doesn’t include any default groups.
2 Change the SQL Server 2008 Express Edition Service Account from LocalSystem to ConnectSqlService.
3 Set “Full Control” for ConnectSqlService for the following registry keys:

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HKEY_LOCAL_MACHINE\Software\Clients\Mail
HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft SQL Server\80
HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft SQL Server\[databaseInstanceName]

For clusters, follow this step on every node in the cluster. Full Control permission applies to all the child keys of a
named database instance
4 Set “Full Control” for ConnectSqlService on the database folders. Subfolders and files must also have the same

permissions. For clusters, modify the corresponding paths on each computer node.
5 Set the following user rights for the ConnectSqlService service:

Act as part of the operating system—SeTcbPrivilege Bypass traverse checking—SeChangeNotify Lock pages in
memory—SeLockMemory Log on as a batch job—SeBatchLogonRight Log on as a service—SeServiceLogonRight
Replace a process level token—SeAssignPrimaryTokenPrivilege

Securing single server installations
The following workflow summarizes the process of setting up and securing Adobe Connect on a single computer. It
assumes that the database is installed on the same computer, and that users access Adobe Connect on the Internet.
1. Install a firewall.

Since you are allowing users to connect to Adobe Connect through the Internet, the server is open to an attack by
hackers. By using a firewall, you can block access to the server and control the communications that occur between the
Internet and the server.
2. Configure the firewall.

After installing your firewall, configure it as follows:

• Ports for Arkadin or InterCall telephony adaptors: 9080 or 9443.
• Inbound ports (from the Internet): 80, 443, 1935.
• Outbound ports (to the mail server): 25.
• Use the TCP/IP protocol only.
Since the database is located on the same server as Adobe Connect, you do not have to open port 1434 on the
firewall.
3. Install Adobe Connect.
4. Verify that the Adobe Connect applications are working.

After installing Adobe Connect, verify that it is working properly both from the Internet and from your local network.
5. Test the firewall.

After you have installed and configured the firewall, verify that your firewall is working correctly. Test the firewall by
attempting to use the blocked ports.

Securing clusters
Clusters (multi-server) systems are inherently more complex than single-server configurations. An Adobe Connect
cluster can be located at a data center or geographically distributed across multiple network operation centers. You can
install and configure servers hosting Adobe Connect in multiple locations and synchronize them through database
replication.

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Note: Clusters must use Microsoft SQL Server 2008 Enterprise Edition or Microsoft SQL Server 2012 Enterprise Edition
and not the embedded database engine.
The following are important suggestions for securing clusters:
Private networks The simplest solution for clusters in a single location is to create an extra subnet for the Adobe

Connect system. This approach offers a high level of security.
Local software firewalls For Adobe Connect servers that are located in a cluster but share a public network with other
servers, a software firewall may be appropriate on each individual server.
VPN systems In multiserver installations hosting Adobe Connect in different physical locations, you may want to

consider using an encrypted channel to communicate with the remote servers. Many software and hardware vendors
offer VPN technology to secure the communications to remote servers. Adobe Connect relies on this external security
if data traffic must be encrypted.

Security tips and resources
Security best practices
The following checklist describes best practices to you secure your Adobe Connect system:
Use SSL to protect network traffic You can secure the connection to the meeting server, the application server, or both.
Run only the services you need Do not run applications such as a domain controller, a web server, or an FTP server

on the same computer as Adobe Connect. To minimize the chances that another application can be used to
compromise the server, reduce the number of applications and services running on the computer that hosts Adobe
Connect.
Update operating system security Check regularly for critical updates that close security holes and apply the required

patches. A firewall eliminates some of these security problems. In general, keep your servers patched with all current
security updates approved by Microsoft and the other relevant platform vendors.
Secure host systems If you store sensitive information on your servers, be aware of the physical security of your

systems. Adobe Connect relies on the safety of the host system against intruders, so keep servers secure when private
and confidential data is at risk. Adobe Connect is designed to take advantage of native environmental features such as
file system encryption.
Use strong passwords Strong passwords protect data. Adobe Connect administrators can set login and password
policies in the Adobe Connect Central. Adobe Connect installations often use Microsoft SQL Server 2008 Enterprise
Edition, which also requires strong password protection.
Use LDAP for authentication It is a best practice to use LDAP for Adobe Connect authentication.
Perform regular security audits Audit your systems periodically to ensure that all security features are still operating
as expected. For example, you can use a port scanner to test a firewall.

Security resources and references
The following resources help you secure your servers:
Network security The SANS (System Administration, Networking, and Security) Institute is a cooperative research
and education organization including system administrators, security professionals, and network administrators. It
provides network security courses, as well as certification in network security.

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SQL Server security The Microsoft SQL security resources page on the Microsoft website provides information on
securing SQL Server.
Tools Nmap is a powerful port-scanning program that tells you what ports a system is listening on. It is available at no
cost under the GNU Public License (GPL).

Note: The effectiveness of any security measure is determined by various factors, such as security measures provided by
the server and the installed security software. Adobe Connect software is not intended to provide security for your server
or the information on it. For more information, see the disclaimer of warranty in the applicable license agreement
provided with Adobe Connect.

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Chapter 6: Administering Adobe Connect
Start and stop the servers
Start and stop Adobe Connect
You can start or stop Adobe Connect from the Start menu, the Services window, or the command line. Verify that the
database is running before you start Adobe Connect.

Stop Adobe Connect from the Start menu
1 Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server.
2 Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Meeting Server.

Start Adobe Connect from the Start menu
1 Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
2 Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server.

Stop Adobe Connect from the Services window
1 Choose Start > Control Panel > Administrative Tools > Services to open the Services window.
2 Stop the Adobe Connect Server service.
3 Stop the Flash Media Server (FMS) service.
4 Stop the Flash Media Administration Server service.

Start Adobe Connect from the Services window
1 Choose Start > Control Panel > Administrative Tools > Services to open the Services window.
2 Start the Flash Media Server (FMS) service.
3 Start the Flash Media Server Administration Server service.
4 Start the Adobe Connect Server service.

Stop Adobe Connect from the command line
1 Choose Start > Run to open the Run window. Enter cmd to open a Command prompt.
2 Go to the [root_install_dir]\appserv\win32 directory.
3 Enter the following command to stop Adobe Connect:
net stop ConnectPro

4 Enter the following to stop Flash Media Server:
net stop FMS

5 Enter the following to stop Flash Media Server Administration Server:
net stop FMSAdmin

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Start Adobe Connect from the command line
1 Choose Start > Run to open the Run window. Enter cmd to open a Command prompt.
2 Go to the [root_install_dir]\appserv\win32 directory.
3 Enter the following to start Flash Media Server:
net start FMS

4 Enter the following to start Flash Media Server Administrator Server:
net start FMSAdmin

5 Enter the following to start Adobe Connect:
net start ConnectPro

Start and stop Adobe Connect Telephony Service
You can start and stop the Adobe Connect Telephony Service from the Services window.
1 Choose Start > Control Panel > Administrative Tools > Services to open the Services window.
2 Select the Adobe Connect Telephony Service.
3 Choose Start, Stop, or Restart the service.

Start and stop Flash Media Gateway
You can start and stop Flash Media Gateway from the Services window or from the command line. Verify that Adobe
Connect Server is running before you start Flash Media Gateway.
Start and stop Flash Media Gateway from the Services window
1 Choose Start > Control Panel > Administrative Tools > Services to open the Services window.
2 Select Flash Media Gateway Service.
3 Choose Start, Stop, or Restart the service

Start and stop Flash Media Gateway from the command line
1 Choose Start > Run to open the Run window. Enter cmd to open a Command prompt.
2 Enter the following to start Flash Media Gateway:
net start fmg

3 Enter the following to stop Flash Media Gateway:
net stop fmg

Start and stop Adobe Connect Edge Server
You can start Adobe Connect or stop Adobe Connect Edge Server from the Start menu, the Services window, and from
the command line.

Stop Adobe Connect Edge Server from the Start menu
❖ Choose Start > Programs > Adobe Connect Edge Server > Stop Adobe Connect Edge Server.

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Start Adobe Connect Edge Server from the Start menu
❖ Choose Start > Programs > Adobe Connect Edge Server > Start Adobe Connect Edge Server.

Stop Adobe Connect Edge Server from the Services window
1 Choose Start > Settings > Control Panel > Administrative Tools > Services to open the Services window.
2 Stop the Flash Media Server (FMS) service.
3 Stop the Flash Media Server Administration Server service.

Start Adobe Connect Edge Server from the Services window
1 Choose Start > Settings > Control Panel > Administrative Tools > Services to open the Services window.
2 Start the Flash Media Server Administration Server service.
3 Start the Flash Media Server (FMS) service.

Stop Adobe Connect Edge Server from the command line
1 Choose Start > Run to open the Run window. Enter cmd to open a Command prompt.
2 Enter the following to stop Flash Media Server:
net stop FMS

3 Enter the following to stop the Flash Media Server Administrator Server:
net stop FMSAdmin

Start Adobe Connect Edge Server from the command line
1 Choose Start > Run to open the Run window. Enter cmd to open a Command prompt.
2 Enter the following to start the Flash Media Server Administrator Server:
net start FMSAdmin

3 Enter the following to start Flash Media Server:
net start FMS

Managing and monitoring logs
About log files
Use Adobe Connect log files to view information about events that occur during operation. You can use the
information in the log files to create monitoring mechanisms and reports, and to troubleshoot problems. Log files
provide information about user activities and server performance. For example, log files can indicate the reason a user
was denied access when attempting to log in, or the reason that a telephony connection failed.
Adobe Connect log files are in the RootInstallationFolder\logs folder.
The Apache Tomcat log files are in the RootInstallation\logs\tomcat folder.

Configuring log files
Adobe Connect uses the Apache log4j tool. Use the file RootInstallationFolder\appserv\conf\log4j.xml to configure
logging. For more information, see Log4j XML Configuration Primer.

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To configure log appender, use the details provided at the DailyRollingFileAppender page.

Sample log file entry
The following sample entry from the access.log file includes a heading, a list of the fields used in the log entry, and
the specific data for this log entry:
#Version: 1.0
#Start-Date: 2010-10-30 17:09:24 PDT
#Software: Adobe Connect Server
#Date: 2010-04-30
#Fields: date time x-comment x-module x-status x-severity x-category x-user x-access-request
time-taken db-logical-io db-transaction-update-count
2006-10-30 18:12:50 Not logged in. PRINCIPAL NO_ACCESS_NO_LOGIN W A PUBLIC
{cookie=breezxnb5pqusyshfgttt, ip=138.1.21.100} GET http://joeuser.adobe.com&mode=xml 0 20/5 0

The following table explains the sample entry:
Field

Data

Description

date

2010-10-30

The date on which the logged event occurred.

time

18:12:50

The time when the logged event occurred.

x-comment

Not logged in.

Indicates that a user was unable to log in to the application server.

x-module

PRINCIPAL

The event occurred in the Principal module in the application server.

x-status

NO_ACCESS_NO_LOGIN

Indicates that the user was unable to log in.

x-severity

Identifies the event severity as a warning (W).

x-category

Indicates that the event is an access (A) issue (appearing in the access.log file).

x-user

PUBLIC

The current user; in this case, an unidentified guest, or public user.

x-access-request

http://joeuser.adobe.com&
mode=xml

Source of the request.

time-taken

No time was required to process this request.

db-logical-io

20/5

20 database reads were required and 5 rows of data were returned.

db-transaction-updatecount

No database rows were updated in processing this request.

Log file format
The Adobe Connect log files use the W3C Extended Log File Format and you can use any text editor to read them. For
information about Adobe CQ log files, see Configure CQ logging.

Log fields in the access.log and error.log files
Each log entry contains 11 log fields, which provide information about what type of event occurred, where it occurred,
its severity, and other relevant data:

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Field

Format

Description

date

YYYY/MM/DD

Date on which transaction completed.

time

HH:MM:SS

Local computer time at which transaction completed.

x-comment

String

Contains human-readable information about the log entry. This field is always output
as the left most field.

x-module

String

Indicates where the error occurred.

x-status

String

Indicates what event occurred.

x-severity

Text (one character)

Indicates whether the logged event is critical (C), error (E), warning (W), or
information (I).

x-category

Text (one character)

Indicates whether the log entry represents an access (A) or system (S) event.

x-user

String

Text that represents current user. Applicable only if x-category is access (A);
otherwise field is set to a single hyphen (-) to denote an unused field.

x-access-request

String

Text that represents the access request. This text can be a URL or an API name with
passed parameters. Applicable only if x-category is access (A); otherwise this field is
set to a single hyphen (-) to denote an unused field.

time-taken

Number

Time required to process the request (in seconds). Applicable only if x-category is
access (A); otherwise this field is set to a single hyphen (-) to denote an unused field.

db-logical-io

String

Number of database reads required to process the request and the number of rows
returned in / format.

db-transactionupdate-count

String

Number of rows updated in transactions while processing the requests. If the request
uses more than one transaction, this value is the sum of all updates.

Module field entries
A module is a component of the server that manages some related set of operations. Each module belongs to either the
application server or the meeting server. The x-module field indicates where the log event occurred:
Log Entry for x-module Field

Description

Server

ACCESS_KEY

Manages access keys.

Application server

ACCOUNT

Manages account operations.

Application server

ACL

Manages ACL-related operations.

Application server

AICC

Manages all AICC communication between server and
content.

Application server

BUILDER

Performs SCO builds.

Application server

Client

Client methods.

Meeting server

CLUSTER

Manages all cluster-related operations.

Application server

CONSOLE

Manages all console-related operations.

Application server

Content

Share pod.

Meeting server

Represents the database.

Application server

EVENT

Manages all event-related operations.

Application server

HOSTED_MANAGER

Manages system accounts (create, update, delete,
settings, and so on).

Application server

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Log Entry for x-module Field

Description

Server

MEETING

Manages all meeting-related operations.

Application server

Misc

Miscellaneous module.

Meeting server

NOTIFICATION

Manages all e-mail operations.

Application server

PERMISSION

Manages all permission-related operations.

Application server

Poll

Poll pod.

Meeting server

PLATFORM_FRAMEWORK

Represents the platform framework.

Application server

PRINCIPAL

Manages all principal-related operations.

Application server

REPORT

Represents reports.

Application server

Room

Manages meeting room startup and shutdown.

Meeting server

RTMP

Represents RTMPHandler.

Application server

SCO

Manages all SCO-related operations.

Application server

Manages all search-related operations.

Application server

START_UP

Represents the startup component.

Application server

TELEPHONY

Manages all telephony-related operations.

Application server

TRACKING

Manages all transcript-related operations.

Application server

TRAINING

Manages all training-related operations.

Application server

Comment and status field entries
The x-comment field and the x-status field indicate what type of event occurred. The x-status field provides a code for
each logged event. The x-comment field provides a human-readable description of each logged event.
The following table lists the status codes, the comment associated with each status code, and an explanation of each
logged event:
Log Entry for x-status Field

Log Entry for x-comment Field

Description

ACCESS_DENIED

Client trying to access protected method.
Access is denied. {1}

Logged when client attempts to access
protected method.

BECAME_MASTER

Server {1} has been designated the master.

Logged when the scheduler quits and this
server becomes the scheduler.

CLUSTER_CON_BROKEN

Server {1} unable to reach {2} on port {3} to
perform cluster operations.

Logged when Adobe Connect is unable to
reach another server in the cluster.

CLUSTER_FILE_TRANSFER_ERROR

Unable to transfer {1} from server {2}.

Logged when an error is thrown while
transferring a file.

CONNECT

New client connecting: {1}

Logged when new client connects.

CONNECT_WHILE_GC

Connecting while the application is shutting
down - forcing shutdown.

Logged when client attempts to connect
while application is shutting down.

DB_CONNECTION_ERROR

Unable to connect to database {1}.

Logged when Adobe Connect cannot reach
the database.

DB_CONNECTION_TIME_OUT

Timed out waiting for database connection.

Logged when database connection takes
too long.

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Log Entry for x-status Field

Log Entry for x-comment Field

Description

DB_VERSION_ERROR

Database {1} is incompatible with the current
version of Adobe Connect.

Logged when the database is out-of-date.

DISCONNECT

A client is leaving. Details: {1}

Logged when client disconnects.

EXT_ERROR

External error thrown by a third party.

Logged when external code threw an error.

FMS_CON_BROKEN

Health check failed due to broken FMS service
connection.

Logged when service connection is
severed.

FMS_NOT_FOUND

Unable to connect to FMS at startup.

Logged when Adobe Connect is unable to
establish the service connection at startup.

INTERNAL_ERROR

Internal error occurred.

Logged when internal error is thrown.

INVALID

Logged when invalid operation is
attempted.

INVALID_DUPLICATE

Value {1} is a duplicate in the system.

Logged when value entered duplicates a
value in the system.

INVALID_FORMAT

Field {1} of type {2} is invalid.

Value specified is invalid for this field.

INVALID_ILLEGAL_OPERATION

Illegal operation performed.

Requested operation is not legal.

INVALID_ILLEGAL_PARENT

Logged when an ACL has an invalid parent.
For example, if folder A is inside folder B,
folder B cannot be in folder A.

INVALID_MISSING

Field {1} of type {2} is missing.

Missing required value for this field.

INVALID_NO_SUCH_ITEM

Value {1} is an unknown in the system.

Requested item does not exist.

INVALID_RANGE

The specified value must be between {1} and
{2}.

Logged when value entered is out of range.

INVALID_TELEPHONY_FIELD

Service provider did not validate the telephony Service provider unable to validate
authentication values.
telephony account.

INVALID_VALUE_GTE

The specified value must be greater than or
equal to {1}.

Logged when value entered is out of range.

INVALID_VALUE_LTE

The specified value must be less than or equal
to {1}.

Logged when value entered is out of range.

KILLING_LONG_CONNECTION

Client has been in the room for 12 hours,
disconnecting.

Logged when client connection is
terminated after time limit is reached.

LICENSE_EXPIRED

Your license has expired and your account will Logged when customer is using Adobe
be disabled on {1}. Please upload a new license Connect during grace period and access is
file through the console manager to continue about to be cut off.
using Adobe Connect.

LICENSE_EXPIRY_WARNING

Your license will expire on {1}. Please upload a
new license file through the console manager
to continue using Adobe Connect.

Logged when license is 15 days or fewer
from expiring.

MASTER_THREAD_TIMED_OUT

Master thread has not reported progress in {1}
milliseconds.

Scheduler thread not running.

MEETING_BACKUP_END

Server {1} is no longer the backup for room {2}.

Meeting backup has ended.

MEETING_BACKUP_START

Server {1} is now the backup for room {2}.

Meeting backup has started.

MEETING_FAILOVER

Meeting {1} failed over to {2}.

Logged when a meeting fails over to this
server.

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Log Entry for x-status Field

Log Entry for x-comment Field

Description

MEETING_TMP_READ

Meeting template {1} read for room {2}.

Template read from meeting.

MEETING_TMP_WRITTEN

Meeting template {1} written to room {2}.

Template written to meeting.

NO_ACCESS_ACCOUNT_EXPIRED

Your account has expired.

Accessed account has expired.

NO_ACCESS_DENIED

Permission check failed.

Permission check error.

NO_ACCESS_LEARNER

No permission to take courses.

Must be a member of the learner group to
take a course.

NO_ACCESS_LEARNING_PATH_BLOCKED

You have not fulfilled a prerequisite or
preassessment.

Prerequisite or pre assessment error.

NO_ACCESS_NO_EXTERNAL_USER_MODIFICA External users cannot be modified.
TION

User is not allowed to modify LDAP users.

NO_ACCESS_NO_LICENSE_FILE

Your license file has not been uploaded.

License file not found.

NO_ACCESS_NO_LOGIN

Not logged in.

Error thrown when user not logged in.

NO_ACCESS_NO_QUOTA

A {1} quota error occurred for account {2} with
limit {3}.

Out of quota.

NO_ACCESS_NO_RETRY

You have reached the max limit and cannot
take the course again.

User has exceeded course retry limit.

NO_ACCESS_NO_SERVER

Server not available

Requested server is not available.

NO_ACCESS_NOT_AVAILABLE

The requested resource is unavailable.

Logged when the requested resource is not
available.

NO_ACCESS_NOT_SECURE

SSL request made on a non-SSL server.

Secure request made on non-secure server.

NO_ACCESS_PASSWORD_EXPIRED

Your password has expired.

Logged when a user password has expired.

NO_ACCESS_PENDING_ACTIVATION

Your account has not been activated yet.

Account is not activated yet.

NO_ACCESS_PENDING_LICENSE

Your account activation is pending a license
agreement.

Account not usable until license agreement
is read.

NO_ACCESS_SCO_EXPIRED

The course you tried to access is no longer
available.

Course end date is passed.

NO_ACCESS_SCO_NOT_STARTED

Course is not open yet.

Course start date is not reached.

NO_ACCESS_WRONG_ZONE

Content accessed from wrong zone.

Thrown when content or user accesses a
server in the wrong zone.

NO_DATA

Permission check failed.

Query did not return any data.

NO_DISKSPACE

Health check failed due to lack of disk space.

Logged when the account runs out of disk
space.

NOT_AVAILABLE

Requested resource is not available.

Error thrown when resource is not
available.

Request successfully processed.

OPERATION_SIZE_ERROR

Operation too large to complete.

Logged when operation can’t be
completed because of size.

REQUEST_RETRY

Unable to process request. Please try again.

The request failed.

RESPONSE_ABORTED

Client that made request is not available to
receive response.

Logged when user closes browser before
server can send response back.

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Log Entry for x-status Field

Log Entry for x-comment Field

Description

RTMP_SVC_BLOCKED

Adobe Connect service request blocked from
{1} because the server has not fully started up
yet.

Service connection requested from SCO
but the server is still starting.

RTMP_SVC_CLOSED

Adobe Connect service connection closed for
{1}.

Service connection closed for SCO.

RTMP_SVC_REQUEST

Adobe Connect service request received from
{1}.

Service connection requested from SCO.

RTMP_SVC_START

Adobe Connect service connection established Service connection established with SCO.
with {1}.

SCRIPT_ERROR

Run-Time Script Error. Details: {1}

Logged when script error is detected.

SERVER_EXPIRED

Health check failed due to server expiry (expiry
date={1}, current time={2}).

Logged when server does not pass health
check before timing out.

SOME_ERRORS_TERMINATED

Some actions terminated with an error.

Logged when an error causes some actions
to terminate.

START_UP_ERROR

Start up error: {1}.

Logged when an exception is thrown
during startup.

START_UP_ERROR_UNKNOWN

Unable to start up server. Adobe Connect might Logged when an unknown error is thrown
already be running.
during startup. JRUN prints the error.

TEL_CONNECTION_BROKEN

Telephony connection {1} was unexpectedly
broken.

Logged when the telephony connection
breaks.

TEL_CONNECTION_RECOVERY

Telephony connection {1} was reattached to
conference {2}.

Logged when Adobe Connect recovers a
connection to the conference again.

TEL_DOWNLOAD_FAILED

Unable to download {1} for archive {2}.

Logged when time-out occurs while
downloading telephony audio files.

TOO_MUCH_DATA

Multiple rows unexpectedly returned.

Logged when an operation returns more
data than expected.

UNKNOWN_TYPE

{1}

Logged when variable type is unknown.

Note: In the preceding table, {1} and {2} are variables that are replaced with a value in the log entry.

Severity field entries
The x-severity field indicates how serious a condition is, which helps you determine the appropriate response level.
Log Entry for
x-severity

Meaning

Suggested Action

Example

Critical

Configure third- party monitoring tools to alert pagers
when a log entry with this severity level occurs.

Can’t reach the database.
Can't start or end a process.
A failure is affecting the system.

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Log Entry for
x-severity

Meaning

Suggested Action

Example

Error

Configure third- party monitoring tools to send an e-mail
when a log entry with this severity level occurs.

Can't reach Adobe® Premiere®.
Conversion failed.
A failure is affecting a user or account, but not the
whole system.

Warning

Generate and review periodic reports to identify possible
operational and product improvements.

Disk or memory use has exceeded the specified
threshold.

Info

Review log entries for auditing or RCA purposes.

Server started, stopped, or restarted.

Category field entries
The x-category field indicates whether the event relates to access issues (A) or general system issues (S). All entries of
category A appear in the access.log file, and all entries of category S appear in the error.log file.
Log Entry for x-category field

Meaning

Description

access

Status code is related to access issues. Logged in access.log file.

system

Status code is related to general system issues. Logged in error.log file.

Maintaining disk space
About maintaining disk space
The Adobe Connect system must have a minimum of 1 GB of free space. Adobe Connect does not have any built-in
tools that monitor disk space—the administrator must monitor disk space with operating system utilities or thirdparty tools.
Content can be stored on the server hosting Adobe Connect, on external shared storage volumes, or both.

More Help topics
“Configuring shared storage” on page 60

Maintain disk space on Adobe Connect servers
❖ Do any of the following:

• Use Adobe Connect Central to delete unused content. See Delete a file or folder.
• Replace your server disk with a bigger disk.
Note: If the free disk space on the server falls below 1 GB, the server stops.

Maintain disk space on shared storage devices
❖ Monitor the primary shared storage device for free space and available file system nodes. If either drops below 10%,

add more storage to the device or add another shared storage device.
Note: 10% is a recommended value. Also, if you’re using shared storage, set a maximum cache-size value in Application
Management Console or the cache can fill up the disk.

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Clear the edge server cache
Adobe recommends that you create a weekly scheduled task to clear the edge server cache. It’s a good idea to run the
task during off-peak hours, such as early Sunday morning.
1 Create a cache.bat file to delete the cache directory. The entry in this file must use the following syntax:
del /Q /S [cache directory]\*.*

The default cache directory is C:\Connect\edgeserver\win32\cache\http. To delete the cache, use the following
command:
del /Q /S c:\Connect\edgeserver\win32\cache\http\*.*

2 Select Start > Programs > Adobe Connect Edge Server > Stop Adobe Connect Edge Server.
3 Run the cache.bat file and verify that it deletes files in the cache directory.

Note: The directory structure remains, and any files that the edge server locks are not deleted.
4 Select Start > Programs > Adobe Connect Edge Server > Start Adobe Connect Edge Server.
5 Select Start > Control Panel > Scheduled Tasks > Add Scheduled Task.
6 Select cache.bat as the new file to run.
7 Repeat this procedure for each edge server.

Backing up data
About backing up data
There are three types of data you must back up at regular intervals: content (any files stored in the libraries),
configuration settings, and database data.
If you aren’t using shared storage devices, all the content in the libraries is stored in the [root_install_dir]\content
folder (C:\Connect\content, by default). The configuration settings are stored in the custom.ini file in the root
installation folder (C:\Connect, by default).
A database backup creates a duplicate of the data in the database. Regularly scheduled database backups can let you
recover from many failures, including media failures, user errors, and permanent loss of a server. Back up the database
daily.
You can also use backups to copy a database from one server to another. You can re-create the entire database from a
backup in one step by restoring the database. The restoration process overwrites the existing database or creates the
database if it does not exist. The restored database matches the state of the database at the time the backup was
performed, minus any uncommitted transactions.
You create backups on backup devices, such as disk or tape media. You can use a SQL Server utility to configure your
backups. For example, you can overwrite outdated backups, or you can append new backups to the backup media.
Follow best practices when backing up the database:

• Schedule a nightly backup.
• Maintain backups in a secure place, preferably at a site different from the site where the data resides.
• Keep older backups for a designated period in case the most recent backup is damaged, destroyed, or lost.

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• Establish a system for overwriting backups, reusing the oldest backups first. Use expiration dates on backups to
prevent premature overwriting.

• Label backup media to identify the data and prevent overwriting critical backups.
Use SQL Server utilities to back up the database:

• Transact-SQL
• SQL Distributed Management Objects
• Create Database Backup wizard
• SQL Server Management Studio

Back up server files
Back up and protect system data, just as you protect all the valuable assets of your organization.
It’s a good idea to perform this procedure nightly.
1 Do the following to stop Adobe Connect:
a Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Server.
b Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Meeting Server.
2 Make a backup copy of the content directory.

The default location is C:\Connect.
3 Make a backup copy of the custom.ini file.

The default location is C:\Connect\.
4 Do the following to start Adobe Connect:
a Select Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
b Select Start > Programs > Adobe Connect Server > Start Adobe Connect Central Server.

Back up the database
To back up any edition of Microsoft SQL Server, you can use Microsoft SQL Server Management Studio or the
Command Prompt window.
The edition of SQL Server that installs with Adobe Connect Server does not include SQL Server Management Studio.
However, you can download Microsoft SQL Server Management Studio Express from Microsoft.

Use SQL Server Management Studio to back up SQL Server
Important: Do not uninstall the database.
1 Open SQL Server Management Studio in Microsoft SQL Server.
2 In the Tree pane of the Object Explorer window, right-click on the database (named “breeze,” by default) and

choose Tasks > Back Up.
Note: For complete instructions for SQL Server database backup and recovery, see the Microsoft Support site.

Use the Command Prompt window to back up SQL Server
To access help information for database commands, type osql ? at the DOS prompt and press Enter.

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Important: Do not uninstall the database.
1 Log on to the server hosting Adobe Connect Server.
2 Create a folder to store the database backup files.

This example uses the folder C:\Connect_Database.
3 Open the command prompt.
4 At the prompt, change to the directory where you installed the database. By default, the directory is C:\Program

Files\Microsoft SQL Server\110\Tools\Binn.
5 At the prompt, enter osql -E to log in to the database engine and press Enter.
6 Enter BACKUP DATABASE database-name TO DISK = 'C:\Connect_Database\database-name.bak' to run a

Microsoft SQL utility that backs up the Adobe Connect database and press Enter.
The default database name is breeze.
7 At the prompt, enter go and press Enter.

The command window displays messages regarding the backup.
8 At the prompt, enter quit and press Enter.
9 To verify that the backup was successful, confirm that the breeze.bak file exists in the C:\Connect_Database

directory.
10 To restart your database, from your Windows desktop, select Start > Control Panel > Administrative Tools >

Services. In the Services window, right-click SQL Server (MSSQLSERVER) and select Start from the context menu.

Building custom reports
Building custom reports using star schema views
Adobe Connect uses a database to store information about users, content, courses, and meetings. User activity
populates the database. You can use tools such as Adobe® ColdFusion® Studio and Business Objects Crystal Reports to
query star schema views and view the data. You can also use SQL-based tools such as SQL Query Analyzer.
The following Adobe Connect applications can output data to reports:
Adobe Connect Meeting Meeting attendance, meeting duration, and meeting content.
Adobe Presenter Content views, slide views, and presentation views.
Adobe Connect Training Course management information such as course attendee statistics, content viewing
statistics, and quiz results.

Note: In addition, you can run reports from the Adobe Connect Central web application and either view or download
them in CSV format. For more information, see Generating reports in Adobe Connect Central.

SCO fact
Column

Description

dim_sco_details_sco_id

SCO id

dim_sco_details_sco_version

SCO version

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Column

Description

max_retries

Maximum number of retries

owner_user_id

User id of the SCO owner

disk_usage_kb

Disk usage in kilobytes

passing_score

Passing score

max_possible_score

Maximum score

views

Number of views

unique_viewers

Number of unique users who have viewed the SCO

slides

Number of slides

questions

Number of questions

max_score

Maximum score

min_score

Minimum score

average_score

Average score

average_passing_score

Average passing score

total_registered

Average failing score

total_participants

Total registered users

account_id

Total participants

SCO details dimension
Column

Description

sco_id

SCO id

sco_version

SCO version

sco_name

Name

sco_description

Description

sco_type

SCO type

sco_int_type

Integer type

is_content

Is SCO a content SCO?

url

URL

parent_name

Name of parent SCO

parent_sco_id

SCO id of parent SCO

parent_type

Type of parent SCO

date_sco_created

Date created

date_sco_modified

Date modified

sco_start_date

Start date

sco_end_date

End date

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Column

Description

version_start_date

Version start date

version_end_date

Version end date

sco_tag_id

Tag id

passing_score

Passing score

max_possible_score

Maximum possible score

linked_sco_id

Id of a linked SCO

linked_type

Type of a linked SCO

owner_user_id

Owner user id

storage_bytes_kb

Storage bytes in kilobytes

account_id

Account id

Activity fact
Column

Description

dim_activity_details_activity_id

Activity id

score

Score

passed

Passed

completed

Completed

peak_session_users

Peak session users

number_correct

Number correct

number_incorrect

Number incorrect

number_of_questions

Number of questions

number_of_responses

Number of responses

account_id

Account id

Activity details dimension
Column

Description

activity_id

Activity id

dim_sco_details_sco_id

SCO id

dim_sco_details_sco_version

SCO version

dim_users_user_id

User id

dim_sco_details_parent_sco_id

Parent SCO id

score

Score

passed

Passed

completed

Completed

activity_type

Activity type

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Column

Description

role

Role

date_activity_started

Date started

date_activity_finished

Date finished

dim_cost_center_id

Cost center id

cost_center_audit_id

Audit id

session_start_date

Session start date

session_end_date

Session end date

attendance_activity

Is attendance activity?

session_id

Session id

account_id

Account id

Curriculum test outs dimension
Column

Description

dim_sco_details_curriculum_sco_id

Curriculum id

dim_sco_details_curriculum_sco_version

Curriculum version

test_out_subject_sco_id

Subject SCO id

test_out_target_sco_id

Target SCO id

test_out_type

Test out type

account_id

Account id

Curriculum prerequisites dimension
Column

Description

dim_sco_details_curriculum_sco_id

Curriculum id

dim_sco_details_curriculum_sco_version

Curriculum version

pre_requisite_subject_sco_id

Subject SCO id

pre_requisite_target_sco_id

Target SCO id

pre_requisite_type

Prerequisite type

account_id

Account id

Curriculum completion requirements dimension
Column

Description

dim_sco_details_curriculum_sco_id

Curriculum id

dim_sco_details_curriculum_sco_version

Curriculum version

completion_subject_sco_id

Subject SCO id

completion_target_sco_id

Target SCO id

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Column

Description

completion_requirement_type

Completion requirement type

account_id

Account id

Slide views fact
Column

Description

dim_slide_view_details_slide_view_id

Slide view id

dim_activity_details_activity_id

Activity id

slide_view_display_sequence

Display sequence

account_id

Account id

Slide views details dimension
Column

Description

slide_view_id

Slide view id

date_slide_viewed

Date slide viewed

slide_name

Slide name

slide_description

Slide description

account_id

Account id

Answers fact
Column

Description

dim_answer_details_answer_id

Answer id

dim_activity_details_activity_id

Activity id

dim_question_details_question_id

Question id

answer_display_sequence

Display sequence

answer_score

Score?

answer_correct

Is correct?

account_id

Account id

Answer details dimension
Column

Description

answer_id

Answer id

date_answered

Date answered

response

Response

account_id

Account id

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Question fact
Column

Description

dim_sco_details_sco_id

SCO id

dim_sco_details_sco_version

SCO version

dim_question_details_question_id

Question id

number_correct

Number of correct answers

number_incorrect

Number of incorrect answers

total_responses

Total responses

high_score

High score

low_score

Low score

average_score

Average score

account_id

Account id

Question details dimension
Column

Description

question_id

Question id

question_display_sequence

Display sequence

question_description

Description

question_type

Question type

account_id

Account id

Question responses dimension
Column

Description

dim_question_details_question_id

Question id

response_display_sequence

Response display sequence

response_value

Value

response_description

Description

account_id

Account id

Groups dimension
Column

Description

group_id

Group id

group_name

Group name

group_description

Group description

group_type

Group type

account_id

Account id

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User groups dimension
Column

Description

user_id

User id

group_id

Group id

group_name

Group name

account_id

Account id

User dimension
Column

Description

user_id

User id

first_name

First name

last_name

Last name

E-mail address

user_descrription

User description

user_type

User type

most_recent_session

Most recent session date

session_status

Session status

manager_name

Manager name

disabled

Disabled

account_id

Account id

custom_field_1

Custom field 1 value

custom_field_2

Custom field 2 value

custom_field_3

Custom field 3 value

custom_field_4

Custom field 4 value

custom_field_5

Custom field 5 value

custom_field_6

Custom field 6 value

custom_field_7

Custom field 7 value

custom_field_8

Custom field 8 value

custom_field_9

Custom field 9 value

custom_field_10

Custom field 10 value

Custom field names dimension
Column

Description

dim_column_name

Custom field column name

custom_field_name

Custom field name

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Column

Description

account_id

Account id

Cost centers dimension
Column

Description

cost_center_id

Cost center id

cost_center_name

Cost center name

cost_center_description

Cost center description

Building custom reports from legacy database views
Note: Adobe Connect version 7 introduced star schema views that you can query to build custom reports. The legacy
database views are still supported, but the star schema views are more standardized and robust.
Adobe Connect uses a database to store information about users, content, courses, and meetings. User activity
populates the database. You can use tools such as Business Objects Crystal Reports to query the database and view the
data. You can also use SQL-based tools such as SQL Query Analyzer.
The following Adobe Connect applications can output data to reports:
Adobe Connect Meeting Meeting attendance, meeting duration, and meeting content.
Adobe Presenter Content views, slide views, and presentation views.
Adobe Connect Training Course management information such as course attendee statistics, content viewing
statistics, and quiz results.

View relationships between database views
dbo.EXT_TRANSACTION_DETAILS
TRANSACTION_ID
QUESTION
RESPONSE
SCORE

dbo.EXT_OBJECTS
URL
TYPE
NAME
DATE_BEGIN
DATE_END
DATE_MODIFIED
DESCRIPTION

nvarchar (254)
nvarchar (16)
nvarchar (254)
datetime
datetime
datetime
nvarchar (1024)

int
nvarchar (2048)
nvarchar (2048)
float (53)

dbo.EXT_USER_FIELDS
LOGIN
NAME
VALUE

dbo.EXT_TRANSACTIONS
TRANSACTION_ID
LOGIN
URL
STATUS
SCORE
DATE_VISITED

int
nvarchar (64)
nvarchar (254)
nvarchar (12)
float (53)
datetime

dbo.EXT_USER
LOGIN
NAME
EMAIL
MANAGER
TYPE

dbo.EXT_TRANSACTION_VIEWS
TRANSACTION_ID int
PAGE
nvarchar (2048)
DATE_VIEWED
datetime

nvarchar (64)
nvarchar (64)
nvarchar (254)

nvarchar (64)
nvarchar (64)
nvarchar (64)
nvarchar (64)
nvarchar (6)

dbo.EXT_USER_GROUPS
LOGIN
NAME

nvarchar (64)
nvarchar (64)

Arrows depict the entity relationships among the seven reporting views.

Note: The following are not supported: views that are not identified in this document, altering the views that are identified
in this document, or direct access to the underlying database schema.
❖ Use a diagramming tool that connects to your database to see the relationships between the database views.

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EXT_TRANSACTIONS
A unique transaction ID is generated each time a user interacts with an object. The EXT_TRANSACTIONS view
returns the data listed in the following table:
Column

Data type

Description

TRANSACTION_ID

INT

Unique ID for this transaction.

NVARCHAR

Name of user who carried out this transaction.

URL

NVARCHAR

Object that the user interacted with.

STATUS

NVARCHAR

Can be passed, failed, complete, or in-progress.

SCORE

FLOAT

How the user scored.

DATE_VISITED

DATETIME

Date this transaction was taken or viewed.

Sample query and data The following query returns the data in the following table:
select * from ext_transactions where url = '/p63725398/' order by login, date_visited asc;
TRANSACTION_ID

URL

STATUS

SCORE

DATE_VISITED

10687

test1-lnagaraj@test.enang.com

/p63725398/

in-progress

0.0

2006-12-15 00:56:16.500

10688

test1-lnagaraj@test.enang.com

/p63725398/

in-progress

0.0

2006-12-15 00:56:16.500

10693

test1-lnagaraj@test.enang.com

/p63725398/

in-progress

0.0

2006-12-15 00:58:23.920

10714

test1-lnagaraj@test.enang.com

/p63725398/

in-progress

10.0

2006-12-15 01:09:20.810

10698

test2-lnagaraj@test.enang.com

/p63725398/

in-progress

10.0

2006-12-15 01:00:49.483

10723

test3-lnagaraj@test.enang.com

/p63725398/

in-progress

10.0

2006-12-15 01:11:32.153

10729

test3-lnagaraj@test.enang.com

/p63725398/

completed

20.0

2006-12-15 01:12:09.700

Query notes The EXT_TRANSACTIONS view returns all existing transactions for a given user and training session.

To view the latest transaction, check the maximum DATE_VISITED value.
You can filter on the STATUS and URL fields to get a list of passing users for a specific training session, for example:
select * from ext_transactions where url = '/p31102136/' and status = 'user-passed' order by
login, date_visited asc;

Generating data User actions that generate data in this view:

• Attending a meeting
• Viewing a piece of content
• Taking a training session (a course or curriculum)
Excluded data •Certificate number, which does not exist in the database

• Maximum score, which is often unavailable

EXT_TRANSACTIONS_VIEWS
The EXT_TRANSACTIONS_VIEWS view retrieves data about the slides or pages that users view.

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Column

Data type

Description

TRANSACTION_ID

INT

Unique ID for this transaction (can be merged with TRANSACTION_DETAILS to
summarize by URL).

PAGE

NVARCHAR

Slide or page number that was viewed.

DATE_VIEWED

DATETIME

Date this view occurred.

Sample query and data The following query returns the data in the following table:
select * from ext_transaction_views where transaction_id = 10702 order by page asc;
TRANSACTION_ID

PAGE

DATE_VISITED

10702

2006-12-15 01:01:13.153

10702

2006-12-15 01:01:18.233

10702

2006-12-15 01:01:59.840

10702

2006-12-15 01:02:20.717

Generating data Data is generated in this view whenever a user views content or a training session.

EXT_USERS
The EXT_USERS view lists users and associated profile attributes:
Column

Data type

Description

NVARCHAR

Unique user identifier.

NAME

NVARCHAR

Unique user name.

NVARCHAR

Unique e-mail address.

MANAGER

NVARCHAR

The login of the manager. Manager is always set to NULL.

TYPE

NVARCHAR

User or guest. Type is always set to user.

Sample query and data The following query returns the data in the following table:
select * from ext_users;
LOGIN

NAME

MANAGER

TYPE

test4-lnagaraj@test.enang.com

test4 laxmi

test4-lnagaraj@test.enang.com

NULL

user

test7-lnagaraj@test.enang.com

TEST7 laxmi

test7-lnagaraj@test.enang.com

NULL

user

Generating data Data is updated in this view whenever a guest or user is created, updated, or deleted.
Excluded data •Password, which is not stored in plain text.

• Time zone and language, which are not available in human readable form. For example, PST is 323.
• Last login, which is too resource intensive to calculate. Instead, use a max(date_visited) query from the
EXT_TRANSACTIONS view to retrieve this data.

• Active session, which is data from the EXT_TRANSACTION view. Instead, use a STATUS='IN-PROGRESS' query
to retrieve this data.

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• Deleted users do not appear in the EXT_USERS view. Deleted users continue to appear in the
EXT_TRANSACTION view.

• Data on groups is not included in this view.
• Data on new and pre-defined user custom fields. This information is available for each user in the
EXT_USER_FIELDS view.

EXT_USER_FIELDS
The EXT_USER_FIELDS view lists new and predefined custom fields for a specific user. It also lists custom fields for
users who are converted to guests.
Column

Data type

Description

NVARCHAR

Unique user identifier.

NAME

NVARCHAR

Field name such as telephone number.

VALUE

NVARCHAR

Field value such as 415.555.1212.

Sample query and data The following query returns the data in the following table:
select * from ext_user_fields where login = 'test4-lnagaraj@test.enang.com';
LOGIN

NAME

VALUE

test4-lnagaraj@test.enang.com

{email}

test4-lnagaraj@test.enang.com

{first-name}

test4

test4-lnagaraj@test.enang.com

{last-name}

laxmi

test4-lnagaraj@test.enang.com

{x-job-title}

sw engr 4

test4-lnagaraj@test.enang.com

{x-direct-phone}

NULL

test4-lnagaraj@test.enang.com

{x-direct-phone-key}

NULL

test4-lnagaraj@test.enang.com

SSN

777

Generating data Actions that generate data in this view: adding, creating, or updating new or predefined custom fields
for one or more users.

EXT_USER_GROUPS
The EXT_USER_GROUPS view lists data about groups and associated group members. The EXT_USER_GROUPS
view uses the data listed in the following table:
Column

Data type

Description

NVARCHAR

Name of user.

NAME

NVARCHAR

Name of group.

Sample query and data The following query returns the data in the following table:
select * from ext_user_groups where login = 'lnagaraj@adobe.com';

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NAME

lnagaraj@adobe.com

{admins}

lnagaraj@adobe.com

{authors}

lnagaraj@adobe.com

{everyone}

lnagaraj@adobe.com

Laxmi Nagarajan

Query notes Nesting of multiple groups is supported in version 5.1 and later. For example, if group A contains group

B, and you are in group B, you are listed as a member of A.
Built-in groups, like the Administrators group, use code names in the schema, as in the following SQL query: SELECT
* FROM EXT_USER_GROUPS where
group='{admins}. The code name distinguishes built-in groups from user-defined groups.

Generating data User actions that generate data in this view:

• Creating, updating, or deleting a group
• Changing group membership

EXT_OBJECTS
The EXT_OBJECTS view lists all system objects (such as meetings, content, courses, and so on) and their attributes.
Column

Data type

Description

URL

NVARCHAR

Unique identifier for the object.

TYPE

NVARCHAR

Either a presentation, course, FLV file, SWF file, image, archive, meeting,
curriculum, folder, or event.

NAME

NVARCHAR

Object name as it appears in the content listing.

DATE_BEGIN

DATETIME

The date on which the object is scheduled to begin.

DATE_END

DATETIME

The date on which the object is scheduled to end.

DATE_MODIFIED

DATETIME

The date this object was modified.

DESCRIPTION

NVARCHAR

Object summary information entered when creating a meeting, content, course,
or other object type.

Sample query and data The following SQL query returns the data in the following table:
select * from ext_objects order by type asc;
URL

TYPE

NAME

DATE_BEGIN

DATE_END

DATE_MODIFIED

DESCRIPTION

/p79616987/

course

test api

2006-12-08
23:30:00.000

NULL

2006-12-08
23:36:55.483

NULL

/p47273753/

curriculum

test review curric

2006-12-14
21:00:00.000

NULL

2006-12-14
21:00:30.060

NULL

/tz1/

meeting

{default-template}

2006-12-12
19:15:00.000

2006-12-12
20:15:00.000

2006-12-12
19:25:07.750

release presentation

/p59795005/

presentation

ln-QUIZ-TEST1

NULL

2006-12-15
00:43:19.797

managers meeting

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Query notes You can get all objects of a specific type by filtering on the TYPE field. For example, the following SQL

query filters for courses and curriculums:
select * from ext_objects where type in ('course', 'curriculum');

Use the following SQL query to return a list of available system types:
select DISTINCT (type) from ext_objects;

Generating data User actions that generate data in this view:

• Creating or updating a meeting, course, or curriculum
• Uploading or updating content
Excluded data •Duration, which you can use date_end- date_begin to calculate.

• Size on disk, which exposes business rules regarding copies versus originals
• Folder ID
• Deleted objects do not appear in the EXT_OBJECTS view. Deleted objects do exist in the EXT_TRANSACTION view.

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Tagged PDF                      : Yes
Page Mode                       : UseOutlines
XMP Toolkit                     : Adobe XMP Core 4.0-c320 44.284297, Mon Apr 16 2007 09:10:35
Format                          : application/pdf
Title                           : Migrating, Installing, and Configuring Adobe Connect 9
Description                     : Adobe Connect 9
Creator                         : Adobe Systems Incorporated
Create Date                     : 2015:03:01 23:22:39Z
Creator Tool                    : FrameMaker 8.0
Modify Date                     : 2015:03:01 23:22:39Z
Producer                        : Acrobat Distiller Server 8.1.0 (Sparc Solaris, Built: 2007-09-07)
Document ID                     : uuid:fe09cb13-1dd1-11b2-0a00-001838d80016
Instance ID                     : uuid:fe09cb1a-1dd1-11b2-0a00-ffbff330fdb2
Page Count                      : 107
Subject                         : Adobe Connect 9
Author                          : Adobe Systems Incorporated

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Adobe Migrating, Installing, And Configuring Connect 9 9.4 94 Mic En

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