Avaya 518456161 User Manual 1f610d4b D1f5 4409 9180 4e2a1d5c3587

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PARTNER®
Advanced Communications System
System Planner

518-456-161
Issue 5
May 2003

0
Copyright 2003
Avaya Inc.
All Rights Reserved
Printed in USA

Document 518-456-161
Issue 5
May 2003

Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at his own expense. This system is Class B compliant in some configurations. For additional FCC
information, see the PARTNER Customer Support Document.

Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le
brouillage radioélectrique édicté par le Industrie Canada.

Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or
working on your company’s behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges
for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests with you – an Avaya Inc. system administrator, your telecommunications peers, and your
managers. Avaya Inc. does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya Inc.
will not be responsible for any charges, losses, or damages that result from such intrusions. For important information regarding your system and toll fraud, see the PARTNER Customer
Support Document.

Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assistance, call the Avaya Customer Care Center at 1 800 628-2888.

Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. For additional warranty information, see
the PARTNER Customer Support Document.

Trademarks
PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010 MDW 9030P, and
SYSTIMAX are registered trademarks of Avaya Inc. in the U.S. and other countries. Other product and brand names are trademarks of their respective owners. All rights reserved.

Ordering Information
Call:

Avaya Publications Center
Voice 1 800 457-1235
Fax 1 800 457-1764

Write:

GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attn: Avaya Account Manager

Order:

Avaya Publications Center
Document No. 518-456-161
Issue 5, May 2003

International Voice 207 866-6701
International Fax 207 626-7269

For additional documents, refer to the PARTNER Customer Support Document.

Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges
may apply.

Obtaining Products
See “Obtaining Products” in the PARTNER Customer Support Document.

Avaya Web Page
For information about Avaya products and service, go to www.avaya.com. For the latest product documentation for PARTNER ACS, go to www.avaya.com/support.

Heritage Statement
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text
to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to May 1, 2001, which may retain their
original Lucent titles. Avaya Inc., formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management,
messaging, multiservice networking, and structured cabling products and services. Avaya Labs is the research and development arm for the company.

Important Safety Instructions
The following list provides basic safety precautions that should always be followed when using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill
liquid of any kind on the product.
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.

CAUTION: DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating. DO NOT place the product in a separate enclosure unless
proper ventilation is provided. DO NOT place the product flat on a surface. The control unit must be wall-mounted.

SAVE THESE INSTRUCTIONS

Internet Security-Related Issues

There are certain security risks associated with using the 1600 DSL module due to its Internet connections. Appendix A provides a Security
Notification Checklist. As the authorized installer, you should review this information with your customer to ensure all security requirements are
understood. Then complete the Security Notification and Checklist with the customer.

General Information

The purpose of these planning forms is to facilitate the installation of your system. The authorized installer will use these forms to configure your
new PARTNER system to your specifications. By filling in the appropriate information and selecting the preferred options and features in
advance, you will help to quickly get your system up and running. As you become more familiar with your PARTNER system you may change or
enhance the system to get the most out of the system’s many features and capabilities.
The Table of Contents on the following page provides an overview of the forms included in this planner. All new customers are required to
complete Forms A, B, and C. However, the remaining forms can be used to plan additional features that are optional in your PARTNER system.
As you complete these forms, please refer to the instructions for each form for additional guidance.
Several forms in this Planner require a printer setting of 1200 dots per inch (dpi). Lower dpi settings will cause the image resolution on
some of the forms to be unclear.

PARTNER® Advanced Communications System

Table of Contents

Form

Required

Form A—Customer Information
Form B—System Configuration: Lines
Form C—Extension Settings
Form C1—Extension Settings Worksheet
Form C—Extension Settings: Feature Descriptions
Form D—Auxiliary Equipment
Form E—System Configuration: Default Settings
Forms F1-F5: System Configuration: Lists
Form F1—System Speed Dial
Form F2a—Disallowed Lists
Form F2b—Allowed Lists
Form F3—Hunt Groups
Form F4—Forced Account Code
Form F5—Customized Extensions/Pool Access Restrictions
PARTNER® ACS 1600 DSL Module Planning Checklist
PARTNER® ACS T1 Module Planning Forms
Form G1—T1 Module Parameters
Form G2—T1 Module Line Settings
Form G3—Direct Inward Dialing (DID)
Form G4—Direct Inward Dialing (DID) Mapping Table

ALL
ALL
ALL

Appendix A: Security Notification and Checklist

If you are attaching auxiliary equipment.
If you wish to change certain system defaults.
If you are setting system speed dials, using disallowed/
allowed lists, using hunt groups, using forced account
codes, pooling lines, etc.

If you are using a T1 module.
If you are using a T1 module.
If you are using DID with a T1 module.
If you are using DID with a T1 module.

Page No.
1
3
6
8
12–15
17
19
21
22
25
26
28
30
32–33
35
43
44
46
48
50
52

Table of Contents
TOC - i

PARTNER® Advanced Communications System

Table of Contents
TOC - ii

PARTNER® Advanced Communications System

Form A—Customer Information

CUSTOMER BILLING NAME:

BILLING PHONE NUMBER:

CUSTOMER CONTACT:

CONTACT PHONE NUMBER:

PERSON TO BE TRAINED:

TRAINEE PHONE NUMBER:

SALES PERSON/ACCT EXEC:

SALES/AE PHONE NUMBER:

GENERAL CONTRACTOR:

CONTRACTOR PHONE NUMBER:

(only required if new construction)
INSTALLATION ADDRESS:
INSTALLATION DUE DATE:
NOTES TO INSTALLER:
FEATURES OF INTEREST:
(list in order of priority)
SERVICE VERIFICATION:

Provide the name of the telephone service representative who verified your service and the date the
service was verified. This is not required for all installations. See next page for details.

VERIFIER NAME:

DATE VERIFIED:

INSTALLER NAME:

DATE OF INSTALLATION:

Form A—Customer Information
1

PARTNER® Advanced Communications System

Form A: Instructions for Customer Information

Service Verification

In almost all cases, the default telephone service provided by your local Phone Company will be appropriate for the PARTNER system.
However, if you are switching telephone systems from a competitor’s system to a PARTNER system, or if this is the first time telephone service
is being established at this site, you will need to verify that your local phone company is providing you with default telephone service (Loop
Start) or the installation of your PARTNER system may not be completed on the expected due date. Please provide the person’s name and the
date they verified default phone service in the “Service Verification” space provided on the previous page.

Form A: Instructions for Customer Information
2

PARTNER® Advanced Communications System

Form B—System Configuration: Lines
Who is the customer contact responsible for the layout of the system?

Line
No.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

Desired Telephone
Numbers

ANSWERING
OPTION1

CALLER ID
SERVICE

OTHER SUBSCRIPTION
SERVICES

Name: __________________

Telephone: __________________

If the line is a personal or dedicated line fill in the following
NAME OF
OR
Equipment
Call
LINE OWNER

Coverage

EXTENSION
NUMBER

1. AA, DXD, ASA, Hunt, VMS-AA, VMS-MAIL, LIVE, AUX, DID. See back for details.

Form B—System Configuration: Lines
3

PARTNER® Advanced Communications System

Form B: Instructions for System Configuration: Lines

COLUMN 2: DESIRED TELEPHONE NUMBERS:
Write in the telephone numbers assigned to each line. Please list the lines that will be used by multiple extensions first, then list dedicated and/
or personal lines.
COLUMN 3: ANSWERING OPTION
In this space, write in the abbreviation from the list below that indicates how incoming calls to each line will be answered. In most cases, some
form of automated answering option will be selected. NOTE: To avoid confusing caller, it is recommended that only one type of
automated answer option be used to handle incoming calls throughout the system.
Automated Answer Options:
AA
DXD

Automated Attendant
Direct Extension Dialing

ASA

Automatic System Answer

Hunt

Hunt Group

VMS-AA

Automated Attendant Service
of PARTNER Messaging,
PARTNER MAIL, or
PARTNER MAIL VS
Voicemail on a personal line

VMS-MAIL

Automated system answers and routes calls. Must be purchased separately.
Allows caller to dial extensions without waiting for the receptionist. Available with ACS
R2.0 or later. DXD is not used on T1 lines with DID service.
Plays a recorded message then either places the call on hold, disconnects the call or
continues to ring available extensions. Available with ACS R2.0 or later. ASA is not
used on T1 lines with DID service.
Sends calls simultaneously to a group of extensions. Up to 4 calling groups can be
programmed in the system.
This is system-wide voicemail service. If the receptionist does not answer an incoming
call, VMS-AA lets the caller select an extension or route.

PARTNER Messaging, PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice
Messaging PC Card must be purchased separately.

Other Options:
LIVE
AUX

Human Operator
Auxiliary Equipment

DID

Direct Inward Dialing on a T1
channel

If all calls to a specific line will always be answered by a human operator, write in LIVE.
If all calls will always be answered by a piece of auxiliary equipment, such as a fax
machine, write in AUX.
Routes the incoming call on a T1 channel directly to the appropriate extension based on
the DID mapping table you program. Requires a T1 line and Direct Inward Dialing with
E&M signaling from your Service Provider. Available with ACS R6.0 or later.

Form B: Instructions for System Configuration: Lines
4

PARTNER® Advanced Communications System

COLUMN 4 & 5: CALLER ID AND OTHER SUBSCRIPTION SERVICES
Check the box if Caller ID Service is activated on this line. In the next column, write in any other telephone subscription services (ordered from
your local telephone company) that are active on this line (for example, repeat call service).
NOTE: Caller ID Service is unavailable on T1 channels.
COLUMN 6:
Write in the owner (or assigned auxiliary equipment) for the personal or dedicated line.
COLUMN 7:
Check the box if you wish the owner of the personal or individual line to have the ability to activate Call Coverage for that line.
NOTE: Call Coverage cannot be activated for a T1 line with Direct Inward Dialing.
COLUMN 8:
Write in the extension number of the owner of the personal or individual line.

Form B: Instructions for System Configuration: Lines
5

PARTNER® Advanced Communications System

Form C—Extension Settings

Note: See Form C1 to enter character codes for Ext. Display.
LINES ASSIGNED
EXT.
EXT

OWNER

DISPLAY
up to 20

PHONE
SET
TYPE

Forced
Distinctive Abbrev.
Intermed Delayed No Ring

10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35

Form C—Extension Settings
6

CHANGE DEFAULT SETTINGS

with Ringing Options

Lang

Ring

Ringing

Acct
Privacy

Code

Call
Coverage
Rings

Voice

Remote

Interrupt

Call

on Busy

Forwarding

BUTTON
FEATURES

PARTNER® Advanced Communications System

Form C—Extension Settings (Continued)

0
LINES ASSIGNED

EXT.
EXT

OWNER

DISPLAY
up to 20

PHONE
SET
TYPE

CHANGE DEFAULT SETTINGS

with Ringing Options

Forced
Distinctive Abbrev.
Intermed Delayed No Ring

Lang

Ring

Ringing

Acct
Privacy

Code

Call
Coverage
Rings

Voice

Remote

Interrupt

Call

on Busy

Forwarding

BUTTON
FEATURES

36
37
38
39
40
41
42
413
44
45
46
47
48
49
50
51
52
53
54
55
56
57

Form C—Extension Settings (Continued)
7

PARTNER® Advanced Communications System

Form C1—Extension Settings Worksheet

May be used if Ext. Display is checked on Form C.
Ext.
Jack
No.

Write 2-Digit Code for Each Character To Be Displayed—See Table at Right

10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33

Form C1—Extension Settings Worksheet
8

Character Codes
Letters:
A = 21
N = 62
B = 22
O = 63
C = 23
P = 71
D = 31
Q = 72
E = 32
R = 73
F = 33
S = 74
G = 41
T = 81
H = 42
U = 82
I = 43
V = 83
J = 51
W = 91
K = 52
X = 92
L = 53
Y = 93
M = 61
Z = 94
Numbers:
blank = 11
0 = 00
5 = 50
1 = 10
6 = 60
2 = 20
7 = 70
3 = 30
8 = 80
4 = 40
9 = 90

PARTNER® Advanced Communications System

Form C1—Extension Settings Worksheet (Continued)

Ext.
Jack
No.
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57

Write 2-Digit Code for Each Character To Be Displayed—See Table at Right

Form C1—Extension Settings Worksheet (Continued)
9

PARTNER® Advanced Communications System

Form C: Instructions for Extensions Settings

COLUMN 2 – OWNER
Enter the name of the person for this extension.
COLUMN 3 – EXT. DISPLAY
Enter the name you want displayed when this extension makes an intercom call.
COLUMN 4 – PHONE SET TYPE
Enter the type of telephone at the extension (for example, PARTNER-34D, PARTNER-18D, or standard telephone).
COLUMN 5 – LINES ASSIGNED WITH RINGING OPTIONS
List the lines (or pool code for a pool of lines, if appropriate) that you would like assigned to each extension. For each line you enter, you have
the option of listing it as an immediate ringing line, a delayed ringing line, or a no ring line. The default option for lines is immediate ringing. (For
pools, the default option is no ringing). NOTE: Any line not listed will be removed from that extension and will not be accessible from that
extension.
NOTE: For T1 lines with Direct Inward Dialing, the ringing option is ignored, and the call rings immediately.
COLUMN 6 – CHANGE DEFAULT SETTINGS
Language: Default = English. If you wish to display messages in a different language, write in the language. This is relevant only for
extensions with display phones.
Distinctive Ring: Default = Active. By default, outside, intercom, and transferred calls each have their own ringing pattern. To change the
default so that all calls ring the same, write “NA” (Not Active) in this column.
Abbreviated Ringing: Default = 1 ring. When a phone is in use, a new call will ring once. The line button light will continue to flash until the call
is answered.
Privacy: Default = Not Activated. By default, any user sharing a line can join calls at another extension (Privacy is Not Assigned). If all calls
are to be private, write “A” (Assigned) in this column. Always use this feature for Fax and modem extensions.
Forced Acct Code: Default = Not Activated. If a user should be required to enter an account code before placing an outside call, write “A”
(Activated) in this column.
Coverage Rings: For calls going to a covering extension the Default = 2 rings. For calls going to a voicemail box the Default = 3 rings.
You can choose between 1 to 9 rings. Enter the number of rings desired before a call is sent to the covering extension/or voicemail box. Can be
set per extension for ACS 3.0 or later. Can only be set system wide for earlier releases.

Form C: Instructions for Extensions Settings
10

PARTNER® Advanced Communications System

Voice Interrupt on Busy: Default = Not Activated. To identify an extension as being eligible for Voice Interrupt on Busy calls, write “A”
(Activated) in this column.
Remote Call Forwarding: Default = Not Activated. By default, users cannot transfer calls to a remote telephone number. To allow a user to
use Remote Call Forwarding or Cell Phone Connect, write “A” (Activated) in this column.
COLUMN 7 – BUTTON FEATURES
In the space provided for each extension, list the features (by the feature numbers indicated) that should be pre-programmed onto the buttons
on the telephone set. The number of available buttons varies from set type to set type. A complete description of the available button features is
included on the following page.

Form C: Instructions for Extensions Settings
11

PARTNER® Advanced Communications System

Form C—Extension Settings: Feature Descriptions

Feature Descriptions
#
1

FEATURE

DESCRIPTION

Automatic System (ACS R2.0 or later only) Turns Automatic System Answer on and off. When the feature
Answer
is on, a call that is not answered by the receptionist is answered by the system; the
system plays a brief message, then places the call on hold, continues to ring all
extensions that have the line, or disconnects the call. To use Automatic System Answer,
extension 10 must be programmed with an ASA button.
Direct Extension (ACS R2.0 or later only) Turns Direct Extension Dial on and off. When the feature is on,
Dial
a call that is not answered by the receptionist is answered by the system; the system
plays a brief message, then lets the caller dial an extension number or wait for the
receptionist. To use Direct Extension Dialing, extension 10 must be programmed with a
DXD button.
Night Service
Turns Night Service on and off. Phones in the Night Service Group ring immediately
when the feature is active, regardless of normal ringing. To use Night Service, extension
10 must be programmed with a Night Service button. Night Service Group extensions
should be identified on Form F5. Night Service is unavailable on T1 lines with DID
service.
Outgoing Call
Allows the user at extension 10 to change the outgoing call restriction for a particular
Restriction
extension. An Auto Dial button with lights must be programmed for each extension to be
changed.
Wake Up Service Allows the user at extension 10 to schedule an intercom call to a target extension at a
designated time. If Music-On-Hold (#602) is active, music is played when the phone is
answered; otherwise, nothing is heard.
Fax Management Transfers calls to the fax machine at the designated extension with one touch. The lights
show when the fax is busy or when it is having trouble and not answering-for example,
when it is out of paper.
Call Screening
(R3.0 or later only and you must have a voice messaging system and an MLS or
PARTNER system phone) Allows the user to listen to a caller leaving a message in the
user’s mailbox. Once the voice mail system has answered the call, the call screening
begins. While the call is being screened, the user is connected to the call in a listen only
mode on the speakerphone. This feature can be programmed for any extension. This
feature must be assigned by Centralized Programming from either Extension 10 or
Extension 11.

Form C—Extension Settings: Feature Descriptions
12

0
Ext. 10
Only

Button Light
Required

●

Button Light
Recommended

PARTNER® Advanced Communications System

Feature Descriptions—(Continued)
#
8

12
13
14
15
16
17

FEATURE
Caller ID Inspect

Caller ID Logging

Caller ID Name
Display

0
Ext. 10
Only

DESCRIPTION
When a user at a display phone is already on a call, this feature shows Caller ID information for
another line (if Caller ID information is available on that line) without disconnecting the current call
or putting it on hold. When the feature is active, the button light is on.
(ACS R2.0 or later only) Users at a display phone can access a Caller ID log to ascertain caller’s
phone numbers automatically. When a user has logged calls, the word CALLS displays.

When a user at a display phone is on a call on a line that has Caller ID information available, this
feature lets the user switch between the caller’s phone number (the default display) and the caller’s
name (if available). When the feature is active- indicating that the caller’s name should be
displayed-the button light is on.
Do Not Disturb
Prevents calls from ringing at the extension. When the feature is active, the button light is on.
Intercom calls get a busy signal, and outside callers hear ringing. Use only if someone else
answers the extension’s outside calls. If VMS Cover and Do Not Disturb are both active, intercom,
transferred, and outside calls on owned lines go directly to the extension’s voice mailbox. If Call
Coverage and Do Not Disturb are both active, intercom, transferred, and outside calls on lines
assigned ownership go directly to the covering extension. Transfer Return type calls will ring a
phone with Do Not Disturb active.
Privacy
Lets system phone users press a programmed button to turn Privacy on and off, preventing or
allowing users to join calls at the user’s extension as needed.
Record-A-Call
This feature applies only to systems that have PMVS (R5.0 or later) equipped with four ports, and
an MLS or PARTNER system phone. This feature is not available on tip/ring phones.
VMS Cover
This feature only applies if you have a voice messaging system. It defines the number of times a
call rings before it is sent to a user’s voice mailbox.
Voice Interrupt on This feature is available only on system phones. This feature lets you program a button that is used
Busy Talk-Back
to respond to a voice interrupt on busy call while the user is active on another call.
Intercom Auto
Places a ringing intercom call to an extension, or transfers a call. If on a button with lights, the lights
Dialing-Ring
show calling activity at the destination extension.
Intercom Auto
Places a voice-signaled intercom call to the extension's phone speaker, or transfers a call with a
Dialing-Voice
voice-signaled announcement. If on a button with lights, the lights show calling activity at the
Signal
destination extension.
Manual Signaling - Beeps the designated extension. If the user presses i first, pressing the button places a
ringing intercom call to the extension, or transfers a call. If on a button with lights, the lights show
Ring
calling activity at the destination extension.

Button Light
Required

Button Light
Recommended

●

●
●
●
●
●
●

●

Form C—Extension Settings: Feature Descriptions
13

PARTNER® Advanced Communications System

Feature Descriptions—(Continued)
#
19

DESCRIPTION
Manual Signaling - Beeps the designated extension. If the user presses i first, pressing the button places a
FEATURE

Voice

Account Code
Entry

Background Music

Call Coverage

Call Forwarding

Contact Closure 1

Contact Closure 2

26
27
28
29

Call Park
Call Pickup
Conference Drop
Direct Line Pickup

Exclusive Hold

Group Calling Ring/Page
Group Hunt Ring/
Signal
Group Pickup

Intercom Autodial

voice-signaled intercom call to the extension, or transfers a call with a voice-signaled
announcement. If on a button with lights, the lights show calling activity at the destination
extension.
Allows the user to enter an account code for a call by pressing the button, entering up to 16 digits
for the account code, then pressing the button again. If on a button with lights, the lights show
when the feature is in use.
Turns background music on and off at the speaker of an idle system phone. If on a button with
lights, the lights show when the feature is in use.
(ACS R2.0 or later only) Directs all intercom, transferred, and outside calls on lines assigned
ownership to the designated extension. You may program originating and covering extension
numbers on the button. If on a button with lights, the lights show when the feature is in use.
Forwards all calls to the designated extension. Unless Do Not Disturb is on, phone beeps once
each time a call is forwarded. You may program originating and destination extension numbers on
the button. If on a button with lights, the lights show when the feature is in use.
Allows user to activate Contact Closure 1. User must belong to Contact Closure Group.
See Form D.
Allows user to activate Contact Closure 2. User must belong to Contact Closure Group.
See Form D.
Parks a call at your extension so it can be picked up from any other extension.
Picks up a ringing, held, or parked call at the designated extension.
Drops the last outside party added to a conference call.
Allows the user to access a ringing, active or held call on a line that is not assigned to the
extension. Direct Line Pickup is subject to Line Access Restrictions.
This feature is available only on system phones. This feature prevents other extensions from
picking up outside calls placed on hold at a specific extension with a system phone.
Allows users to ring, page, or transfer calls simultaneously to all of the extensions in any one of
four Calling Groups.
Lets you distribute call volume among extensions in a group, to off-load call activity from a single
user.
Allows user at any extension in the system to answer any outside, intercom, or transferred call
ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1 – 4).
Lets telephone system place intercom calls with a single touch, by pressing a programmed button.

Form C—Extension Settings: Feature Descriptions
14

0
Ext. 10
Only

Button Light
Required

Button Light
Recommended

●

●
●

●

●
●

PARTNER® Advanced Communications System

Feature Descriptions—(Continued)
#
36
37

38
39
40
41
42

43
44
45
46

FEATURE

0
Ext. 10
Only

DESCRIPTION

Redials the last outside number dialed (maximum 28 digits). This feature is useful for immediately
redialing a busy number.
This feature applies only to PARTNER and MLS-model phones. This feature lets you program a
button on your PARTNER or MLS-model phone that you can use to signal a predetermined coworker’s extension.
Message Light On Turns on the message light at a specified extension (where XX is a system extension number).
Message Light Off Turns off the message light at a specified extension (where XX is a system extension number).
Recall
Causes the system to send a timed switchhook flash over the telephone line to recall a new dial
tone or to access a PBX, central office, or Centrex feature, such as Call Waiting.
Save Number
This feature is available only on system phones. This feature saves into temporary memory the
Redial
last outside number (up to 28 digits) dialed from an extension with a system phone.
Simultaneous
Accesses the loudspeaker paging system, if you have one connected to the system through the
Paging
PAGE jack on the primary processor module, and all of the idle system phones with speakers
assigned to Calling Group 1.
Station Lock
This feature is available only on system and standard touch-tone phones. This feature lets users
enter a four-digit code on their telephone dialpad to lock their extension.
Touch-tone Enable This feature is available only on system phones. This feature lets a system phone user send
touch-tone signals on an outside call over a rotary line.
Voice Mail
This feature is available only if you have a voice messaging system. It is available only on system
Message
phones. Lets callers leave voice mail messages to called extension.
Voice Mail Box
This feature is available only if you have a voice messaging system. It is available only on system
Transfer
phones. This feature lets a system phone user transfer a caller directly to a specific extension’s
voice mailbox, in order for a caller to leave a message without first ringing the extension.
Auto Dial Buttons Places a call to an outside telephone number. Outside telephone numbers can be up to 28 digits. If
a dial-out code is required to dial outside numbers (for example, on PBX or Centrex lines), include
it in the stored number followed by pauses, if necessary.
Write in Numbers here:

Button Light
Required

Button Light
Recommended

Last Number
Redial
Manual Signaling

●

Form C—Extension Settings: Feature Descriptions
15

PARTNER® Advanced Communications System

Feature Descriptions—(Continued)
#
48

DESCRIPTION

FEATURE
Remote Call
Forwarding

Cell Phone
Connect

Forwards all calls to the designated outside telephone number. (The outside number must be
programmed to a Personal Speed Dial code for the extension.) You may program originating
extension and destination Personal Speed Dial code on the button. If on a button with lights, the
lights show when the feature is in use. The Remote Call Forwarding (#322) feature must be
enabled for the extension.
Forwards all calls to the designated outside telephone number. (The outside number must be
programmed to a Personal Speed Dial code for the extension.) Unlike Remote Call Forwarding,
the incoming call will ring at both the outside telephone number and the extension, allowing the
user to answer the call at the extension or have the call answered by the coverage for the
extension (for example, the voice mail system). You may program originating extension and
destination Personal Speed Dial code on the button. If on a button with lights, the lights show when
the feature is in use. The extension must be able to access a line on the T1 module, and the
Remote Call Forwarding (#322) feature must be enabled for the extension.

Form C—Extension Settings: Feature Descriptions
16

0
Ext. 10
Only

Button Light
Required

Button Light
Recommended

●

PARTNER® Advanced Communications System

Form D—Auxiliary Equipment

Please check the box next to any auxiliary equipment you have attached to your phone or phone system.
System vs. Line/Extension based Auxiliary Equipment
System

Extension

Battery Backup
Music-on-Hold
Call Waiting
Extra Alert
Modem
Specialty Handset

Contact Closure 1

Uninterruptible Power Supply

Fax Machine

External Hotline

ASA/DXD Card
Hotline
Electrical surge protector (IROB)
Credit Card Scanner

Answering Machine
Passageway Software

Headset

Specify operation type

1 second on ______
5 seconds on ______

3 seconds on (default) _______
Toggle
3 seconds on (default) _______
Toggle

(i.e., a door lock)

Contact Closure 2

Specify operation type

1 second on ______
5 seconds on ______

Call Reporting (SMDR)

Specify operation type

Report type: Report all calls or outgoing calls only?
Output format: How many digits should appear (up to 24)?
Talk time: Should the duration of each call appear?

Loudspeaker paging

Number of zones:

Specify the Line or Extension that the equipment is connected to:
AUXILIARY EQUIPMENT

LINE #

DEDICATED
YES/NO

EXTENSION #

HUNT
GROUP

PRIVACY ON/OFF

Form D—Auxiliary Equipment
17

PARTNER® Advanced Communications System

Form D: Instructions for Auxiliary Equipment

The following settings may be useful for auxiliary equipment: For a dedicated line (such as a Fax line, see Form B), assign the line to the
equipment extension and remove it from other extensions. To prevent other extensions from interrupting calls, write “A” (Assigned) in the
Automatic Extension Privacy (#304) column. In general, do not assign auxiliary equipment extensions to a Pickup Group, Calling Group,
Hunt Group, or Night Service Group.

If DXD is checked, specify the following: Direct Extension Dial Delay (#112)-By default, a call rings 2 times before it is answered by the system.
Write number (0-9) if different from default _____. Direct Extension Dial Record/Playback (I 892)-message of up to 48 seconds that caller hears
when call is answered with the Direct Extension Dial feature. Write message below and record from extension 10 or 11: DXD: (PARTNER ACS R2.0
or later only)
NOTE: For T1 lines with Direct Inward Dialing, DXD is ignored.
If ASA is checked, specify the following: Automatic System Answer Delay (#110)-By default, a call rings 2 times before it is answered by the
system. Write number (0-9) if different from default _____. Automatic System Answer Mode (#121)-By default, ASA calls are put on hold after the
greeting plays. Check if calls should continue to ring or be disconnected: Ring Disconnect ASA Record/Playback (I 891)-message of up to 65
seconds that caller hears when the call is answered by the Automatic System Answer feature. Write message below and record from extension 10
or 11:
NOTE: For T1 lines with Direct Inward Dialing, ASA is ignored.
Description of each equipment with default settings and recommended program options.
Battery Backup: This is required in some countries because power can be lost several times a day. It is not typically used in the United States.
UPS: Uninterruptible Power Supply. Used as protection in the event of occasional power losses.

Form D: Instructions for Auxiliary Equipment
18

PARTNER® Advanced Communications System

Form E—System Configuration: Default Settings

For many features, your PARTNER system is pre-programmed with a default setting. In the table below, either confirm the default setting (see
backside of page for details on these) or write in the preferred setting.

How many lines are assigned to each extension?

If you wish to use a password for Night Service and dialing restrictions, write the 4-digit password.

While a call is being transferred which of the following would you like the caller to hear? Circle one.

Ringing

How many times should a transferred call ring before it is sent to the transfer return extension?

Transfer Return Rings: _____

Would you prefer that the music-on-hold jack be activated or de-activated? Circle one.

Activated

The PARTNER system will automatically calculate daylight savings, unless you specify NO.

YES: _____

If any of your lines will not be “Touch-Tone” lines, write in the telephone number of each rotary
line?

Rotary Lines:

If any of your lines will be pooled together, circle POOL. Otherwise, if all your lines will operate
independently circle KEY. If you circled POOL, see Form F5 for more details.

KEY

How long should a call be on hold before the PARTNER system provides a reminder tone
(Hold Reminder Tone) at the extension? Circle one. (The default is 60 seconds.)
NOTE: If you do not want the system to provide Hold Reminder Tone, select “Not Active.”

10 seconds
20 seconds
30 seconds
45 seconds
60 seconds

10.

Will you use a T1 line with the PARTNER system? Circle one. If you circled YES, see the
PARTNER ACS T1 Module Planning Forms (Forms G1, G2, G3, and G4) for information about
a T1 line.

YES

Silence

Music

De-Activated
NO: _____

POOL
90 seconds
120 seconds
150 seconds
180 seconds
Not Active
NO

Form E—System Configuration: Default Settings
19

PARTNER® Advanced Communications System

Form E: Instructions for System Configuration: Default Settings

QUESTION 1: LINES PER EXTENSION:
For the PARTNER ACS processor or 308EC module, the default setting assigns 3 lines to each extension.
For the 206 module, the default setting assigns 2 lines to each extension.
For the 400 module, the default setting assigns 4 lines to each extension.
For the 1600 DSL module, the default setting assigns 16 lines to each extension (R4).
For the 012E module, the default setting assigns 0 lines to each extension (R5).
For the T1 module, the default setting assigns 16 lines to each extension (R6).
QUESTION 2: SYSTEM PASSWORD:
The default setting is “No Password.” If a password is desired, this password will be required to override dialing restrictions and to turn Night
Service on and off.
QUESTION 4: RINGS BEFORE THE TRANSFER RETURNS:
By default, a transferred call rings 4 times before it goes to the transfer return extension. If preferred setting is different than 4, write in the
preferred number of rings. (Options are 1 through 9).
QUESTION 8: POOL VS. KEY:
Most PARTNER customers operate their lines in KEY mode. This mode works well for customers with a minimum number of incoming lines
(that is, less than 5). In Key mode, the selected lines will show up as distinct buttons on each user's phone. The user can view the buttons to
determine which lines are in use, and which are open before initiating a call. In HYBRID mode, some of the lines are pooled together. This
pooling is transparent to the user. For instance if 3 lines are pooled under the company's main number, up to 3 users can select the button
marked with that number before the pool is busy. This mode is appropriate for companies requiring a lot of lines.
If you wrote POOL in this box, see Form F5. Pooling is only available for PARTNER ACS R2.0 or later. By default, the system is configured for
KEY mode.
QUESTION 9: HOLD REMINDER TONE:
By default, the PARTNER system will provide a reminder tone for a call on hold for 60 seconds. If the preferred setting is different from 60
seconds, circle the setting you want to use. (If you do not want the PARTNER system to provide Hold Reminder Tone, select “Not Active.”)
QUESTION 10: T1 LINE
If you will use a T1 line with the PARTNER system, circle “YES,” and see the PARTNER ACS T1 Module Planning Forms (Forms G1, G2, G3,
and G4.) A T1 line is only available for PARTNER ACS R6.0.
Form E: Instructions for System Configuration: Default Settings
20

PARTNER® Advanced Communications System

Forms F1-F5: System Configuration: Lists

In this form, you need to create five different tables. One for each of the following:
■

System Speed Dial

■

Disallowed and Allowed Lists

■

Hunt Groups

■

Forced Account Code

■

Customized Extensions/Pool Access Restrictions

Forms F1-F5: System Configuration: Lists
21

PARTNER® Advanced Communications System

Form F1—System Speed Dial

Optional for PARTNER Advanced Communications System. For additional instructions, see next page.
To Dial: On system phones, press f + 3–digit code. On standard phones, press # + 3–digit code while receiving intercom dial tone.
Code
Name/Company
*1
Telephone No.2
Code
Name/Company
*1
Telephone No.2
Code
Name/Company
*1
Telephone No.2
600
634
668
601
635
669
602
636
670
603
637
671
604
638
672
605
639
673
606
640
674
607
641
675
608
642
676
609
643
677
610
644
678
611
645
679
612
646
680
613
647
681
614
648
682
615
649
683
616
650
684
617
651
685
618
652
686
619
653
687
620
654
688
621
655
689
622
656
690
623
657
691
624
658
692
625
659
693
626
660
694
627
661
695
628
662
696
629
663
697
630
664
698
631
665
699
632
666
633
667
1. You can dial System Speed Dial numbers that are marked with * at any time, regardless of dialing restrictions placed on your extension. System Speed Dial numbers are
programmed by the System Manager (report problems and suggested revisions to your System Manager).

2. Telephone number can be up to 28 digits, including 0–9, *, #, and special dialing functions.

Form F1—System Speed Dial
22

PARTNER® Advanced Communications System

Form F1: System Speed Dial Supplemental Instructions

With System Speed Dialing, a user can dial a stored number by pressing four buttons: the f button (# on a standard phone) followed by a 3-digit
code. Storing a telephone number as a Speed Dial number lets users dial more quickly. Other kinds of numbers—such as account codes and other
dialing sequences—also can be stored as Speed Dial numbers.
The system allows up to 100 System Speed Dial numbers that everyone on the system can use, as well as up to 20 Personal Speed Dial numbers
for each extension (for the personal use of the extension user).
Please have the System Speed Dial Numbers form filled out when the technician arrives to install the system. After installation, photocopy this form
and distribute a copy to everyone using the system. Users should keep this form near their phones for reference when placing calls.

General Guidelines

Each System Speed Dial number is assigned a 3-digit code from 600-699.
For example, suppose employees frequently call Acme Supplies and Acme’s telephone number is stored for code 620. To call Acme, a user simply
dials f 6 2 0. If Acme moves, or the phone number changes, program the new telephone number and users still dial f 6 2 0 to reach
Acme.
Record the following information for each System Speed Dial number:

Name/Company

Write the name of the person or company to which the number belongs. For other types of numbers, such as account codes, enter a description of
the number.

* Column (Marked System Speed Dial Numbers)

If users should be able to call a particular System Speed Dial number, regardless of any dialing restrictions placed on their extensions, “mark” the
number so it can be dialed at all times. Mark the number by placing a check mark in this column, and pressing * before the number when storing it.
For marked numbers, the stored number does not appear on a display phone when a user dials the Speed Dial code. Account codes cannot be
marked.

Form F1: System Speed Dial Supplemental Instructions
23

PARTNER® Advanced Communications System

Telephone Number

Write the number exactly as it should be dialed. Numbers can be up to 28 digits, including the digits 0–9, *, #, and the special dialing functions
discussed next. To store a telephone number, include the dial-out code, toll-call prefix, and area code (if needed), along with the number.

Form F1: System Speed Dial Supplemental Instructions
24

PARTNER® Advanced Communications System

Form F2a—Disallowed Lists

Disallowed Phone Number Lists (#404)

List 1

Required only if Disallowed List Assignment (#405) is specified on Form F5.
Write the telephone numbers that users are prevented from dialing.
List 3
List 4
List 5
List 6

List 2

List 7

List 8

Entry Telephone No.1

1. Telephone Number can be up to 12 characters, including 0–9, * and #. Write! for wildcard (press Hold to program).

Form F2a—Disallowed Lists
25

PARTNER® Advanced Communications System

Form F2b—Allowed Lists

Allowed Phone Number Lists (#407)

List 1
Entry Telephone No.1

List 2
Entry Telephone No.1

Required only if Allowed List Assignment (#408) is specified on Form F5.
Write the telephone numbers that users can dial regardless of assigned restrictions.
List 3
List 4
List 5
List 6
Entry Telephone No.1

Entry Telephone No.1

01
02
03
04
05
06
07
08
08
10
1. Telephone Number can be up to 12 characters, including 0–9, * and #. Write! for wildcard (press Hold to program).

Form F2b—Allowed Lists
26

List 7

Entry Telephone No.1

List 8
Entry Telephone No.1

PARTNER® Advanced Communications System

Form F2a & F2b: Instructions for Creating Disallowed and Allowed Lists

Use this form to specify lists of Disallowed and Allowed telephone numbers.
You can create up to 8 lists each of Disallowed and Allowed telephone numbers. Each list can have up to 10 numbers.
1. Under the List number, write a name for the list (for example, “Suppliers”).
2. In the “Telephone No.” column, write the entries for the list. You can specify complete telephone numbers or categories of numbers.
■

To specify a complete number, write it exactly as it would be dialed, including (if needed) a dial-out code, toll-call prefix, and area code.

■

To specify a category, provide one or more entries to describe an entire class of calls (such as an area code or local exchange). Preventing
calls to a category may require more than one entry, to allow for different ways of dialing a number (see “Examples of Disallowed List
Entries” below).

After a list has been created, it can be assigned to an extension (see Form C).

Disallowed Phone Number Lists (#404)

With Disallowed lists, you can prevent users from dialing specific telephone numbers or categories (for example, calls to 976 exchanges for prerecorded messages such as horoscopes, and calls to 900 area code “chat lines”).
Examples of Disallowed List Entries:
•

Preventing Calls to 976 Exchange Numbers

•

Preventing Calls to 900 Area Code

•

Preventing International (011) Calls

•

Preventing Use of a Specific Local Telephone Company Feature Consisting of a * and Two or Three Digits.

Allowed Phone Number Lists (#407)

Allowed telephone numbers are exceptions to restrictions. For example, you might put 976 numbers on a Disallowed list, but allow dialing of 9761212 for weather reports. Or you might restrict an extension to local dialing only, but assign an Allowed List to permit the user to call specific
customers or suppliers.

Form F2a & F2b: Instructions for Creating Disallowed and Allowed Lists
27

PARTNER® Advanced Communications System

Form F3—Hunt Groups

0
Hunt Group Extensions (#505)

10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Form F3—Hunt Groups
28

34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57

Group 8
(Fax Detection)

Group 7
(Voice Mail)

Group 6

Group 5

Group 4

Group 3

Group 2

Group 1

Ext. Jack No.

Group 8
(Fax Detection)

Assign Extensions to Hunt Groups

Group 7
(Voice Mail)

Group 6

Group 5

Group 4

Group 3

Group 2

Group 1

Ext. Jack No.

Assign Extensions to Hunt Groups

PARTNER® Advanced Communications System

Form F3: Instructions for Identifying Hunt Group Assignments

To assign extensions to any of the following groups (each extension can be in one or more groups), write the group number or place a check mark
in the appropriate columns.

Hunt Group Extensions 1–6 (#505)

Calls can ring or be transferred to the first non-busy extension in a Hunt Group. A call rings at an extension in a Hunt Group three times; if it is not
answered, it hunts to the next non-busy extension, continuing until someone answers or the caller hangs up. (If you voice signal a Hunt Group, only
the first extension is signaled; the call does not keep hunting if there is no answer.) Incoming calls on specific lines can be directed to a Hunt Group
using Group Call Distribution (#206). Do not put PARTNER Messaging, PARTNER MAIL, or PARTNER MAIL VS extensions in Hunt Groups 1–6.

VMS Only (Hunt Group 7)

For extensions where PARTNER Messaging, PARTNER MAIL, or PARTNER MAIL VS is connected, check this box to assign the extension to Hunt
Group 7. For PARTNER Voice Messaging, extensions 78 and 79 need to be assigned to Hunt Group 7. The system recognizes any extensions
assigned to Hunt Group 7 as Voice Mail Service (VMS—PARTNER Messaging, PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice
Messaging) extensions. Do not assign any extensions other than VMS extensions to Hunt Group 7. Also, do not assign PARTNER Messaging,
PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice Messaging extensions to any other Hunt Groups, to any Calling or Pickup Groups, or to
the Night Service Group.

Fax Only (Hunt Group 8)

Hunt Group 8 is used only for fax detection and transfer. Do not assign any extension other than fax extension to Hunt Group 8.

Form F3: Instructions for Identifying Hunt Group Assignments
29

PARTNER® Advanced Communications System

Form F4—Forced Account Code

0
Forced Account Code List (#409)

1
Entry Account Code (up to 6 digits) Write Description

Entry Account Code (up to 6 digits)1 Write Description

1. Valid entries are 0–9; Write! for wildcard (press Hold to program).

Form F4—Forced Account Code
30

PARTNER® Advanced Communications System

Form F4: Instructions for Forced Account Codes

Forced Account Code List (#409)

If an extension has been designated for Forced Account Code Entry (#307) on Form F4, the user must dial an account code before an outside
telephone number can be dialed. Account codes, each up to 16 digits in length, can be used to associate telephone calls with a particular
department or client. Account codes print on SMDR call reports and on reports generated by call accounting packages.
If Forced Account Code verification is desired, entries must be made in the Forced Account Code List (#409). When the system verifies an account
code, it compares only the first six digits of the user-entered account code to the entries in the Forced Account Code List. For a match to be
successful, the user must dial at least the account code’s associated list entry, even though the user can dial up to 16 digits for an account code.
Wildcard entries are allowed on this list.
(R3.0 or later only) Users can dial “911” without entering an account code.

Form F4: Instructions for Forced Account Codes
31

PARTNER® Advanced Communications System

Form F5—Customized Extensions/Pool Access Restrictions

12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33

Form F5—Customized Extensions/Pool Access Restrictions
32

OUT
only

IN
only

NO
Access

NR 4

1-8

1-4 1-4

NA4

1-6

NA4 NA4

Night Service
Group Extensions (#504)

1-8

FAX Only

No Ring Line/Pools3
4 pools Not Assigned

VMS Only

ALL

Delayed

Hunt Group
Extensions (#505)

Immediate
4 lines

Calling Page Group
Extensions (#502)

NA 4

Write line numbers
or pool access
codes for Line
Access Restriction
(#302) or Pool
Access Restriction
(#315)

Pickup Group
Extensions (#501)

Write line numbers or pool access
codes in each column to show desired
Line Ringing options.

Identify
Group Assignments

Allowed List
Assignment (#408)

Only

Outgoing Call
Restriction (#401)

Mode

Identify Restrictions/Permissions
if different from default

Disallowed List
Assignment (#405)

3 4 NA 4

Hybrid

List Individual lines
(#301) for Pooled
Extensions

Remote Call Forwarding (#322)

Call Coverage Rings (#320)

NA 4

VMS Cover Rings (#321)

Voice Interrupt on Busy (#312)

Distinctive Ringing (#308)

NA 4

Identify Line Ringing (CTP) Option if different
from default

Line Access Mode (#313)

NA 4 A 4

Automatic VMS Cover (#310)

E 4 NA 4 A 4

Forced Acct. Code Entry (#307)

Abbreviated Ringing (#305)

Auto Exit Privacy (#304)

Display Language (#303)

Ext. Jack No.

Identify Extension Settings
if different from default

PARTNER® Advanced Communications System

Form F5—Customized Extensions/Pool Access Restrictions (Continued)

No Ring Line/Pools3
4 pools Not Assigned

OUT
only

IN
only

NO
Access

NR 4

1-4

NA4

1-6

NA4

Night Service
Group Extensions (#504)

1-8

NA4

Hunt Group
Extensions (#505)

1-8

FAX Only

Delayed

VMS Only

Immediate
4 lines

Calling Page Group
Extensions (#502)

NA 4

Pickup Group
Extensions (#501)

Write line numbers
or pool access
codes for Line
Access Restriction
(#302) or Pool
Access Restriction
(#315)

Allowed List
Assignment (#408)

3 4 NA 4

Write line numbers or pool access
codes in each column to show desired
Line Ringing options.

Identify
Group Assignments

Disallowed List
Assignment (#405)

Only

Identify Restrictions/Permissions
if different from default

Outgoing Call
Restriction (#401)

NA 4

Mode

List Individual lines
(#301) for Pooled
Extensions

Call Coverage Rings (#320)

NA 4

Hybrid

Line Access Mode (#313)

Voice Interrupt on Busy (#312)

Remote Call Forwarding (#322)

Automatic VMS Cover (#310)

NA 4

Identify Line Ringing (CTP) Option if different
from default

VMS Cover Rings (#321)

Distinctive Ringing (#308)

E 4 NA 4 A 4

Forced Acct. Code Entry (#307)

Abbreviated Ringing (#305)

Auto Exit Privacy (#304)

Ext. Jack No.

Display Language (#303)

Identify Extension Settings
if different from default

34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
78
79

Form F5—Customized Extensions/Pool Access Restrictions (Continued)
33

PARTNER® Advanced Communications System

Form F5: Instructions for Pool Access Restrictions

Pool Access Restriction (#315)

By default, access to all lines and pools is set to No Restriction. To change the default, write the line numbers or pool access codes in the
appropriate columns, as follows:
Outgoing only–User can place outside calls and receive only transferred calls on specified line or pool.
Incoming only–User cannot place outside calls but can receive calls on specified line or pool.
No Access–User cannot place or receive outside calls on specified line or pool (but can receive transferred calls, pick up calls on hold, or join calls
in Key mode and on key extensions in Hybrid mode).
NOTE: Pool Access Restriction for key extensions in Hybrid mode is set to No Access. Pooling and Hybrid mode are available only if
you are using PARTNER ACS R2.0 or later.
NOTE: For T1 lines with Direct Inward Dialing, the Pool Access Restriction is ignored (that is, users can receive calls on DID lines and
pools that are “Outgoing only” or “No Access”).

Outgoing Call Restriction (#401)

Write “IN” or “LOC” to indicate restrictions for all outgoing calls on all lines at that extension, as follows:
IN–User can make only intercom calls to other system extensions.
LOC–User can make only intercom and local outside calls (no calls that require a “0” or “1” prefix).
Any available outside lines can still be used to dial numbers on an Allowed Phone Number List assigned to the extension, numbers on the
Emergency Phone Number List, or Marked System Speed Dial numbers.

Form F5: Instructions for Pool Access Restrictions
34

PARTNER® Advanced Communications System

PARTNER® ACS 1600 DSL Module Planning Checklist

Use this job aid to help you collect, organize and record the settings necessary for a PARTNER installation that includes the 1600 DSL module.
Always double-check this data before using this document to program the module.
■

There is a worksheet at the end of this checklist that you can use for settings that will not fit in the table.

■

All sample IP addresses used are in the private domain. In most cases, public addresses are required.

Customer: ___________________________________
Contact: ____________________________________
Sales person: ________________________________
Installer: ____________________________________
ISP contact: _________________________________
SDSL contact:________________________________
SDSL tech support contact: _____________________
Required Information

Phone: _______________________
Phone: _______________________
Phone: _______________________
Phone: _______________________
Phone: _______________________
Phone: _______________________

Notes

Sample values

When service will be available at the customer site.

4-10-01 AM

Email: ___________________________
Email: ___________________________
Email: ___________________________
Email: ___________________________
Email: ___________________________
Email: ___________________________
Enter values for current installation

1. SDSL settings

SDSL activation date1

NOTE: The SDSL provider should verify SDSL signal
at the customer demarcation point.

Voice Gateway1

The manufacturer connecting the SDSL calls to the
PSTN.

Lucent PathStar,
Copper Com, Jetstream,
Tollbridge

Jitter delay1

In most cases, the defaults for this setting are
appropriate. If voice quality is poor, use the sample
values shown.

Frame Relay = 17msec;
ATM = 6msec

DSLAM1

The manufacturer of the SDSL voice and data stream
multiplexer.

Lucent Stinger,
Copper Mountain

Datalink protocol1

The transport protocol: ATM or Frame Relay.

ATM, Frame Relay

1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR

PARTNER® ACS 1600 DSL Module Planning Checklist
35

PARTNER® Advanced Communications System

Required Information

Notes

Sample values

2. Custom DSLAM
settings

If your SDSL provider uses a DSLAM not included on
the list at right, you must obtain and program the
information in this section to complete the configuration.

Lucent Stinger
Nokia
Copper Mountain
Paradyne
AccessLan

Set SDSL speed
automatically1

Allows the 1600 DSL to automatically match the current
SDSL speed. Always try the highest speed first.

Set SDSL Speed to Auto
Cycle (Nokia); Set SDSL
Speed to Auto Sense
(Copper Mountain);
SDSL Sync Delay
(Lucent)

Conexant AutoBaud
Mode1

Certain DSLAMs use this mode to negotiate line speed.

Enable/Disable

Manual SDSL speed1

The static data rate for the SDSL line.

A value divisible by
8 Kb between 144 Kbps
and 2320 Kbps

Set Data to FRAMED
mode (Nokia)1

Leave at default value (Y) unless instructed otherwise
by the service provider.

Y or N

SDSL Interface Mode
(Bit Order)1

Copper Mountain DSLAM uses “Magnitude, Sign.” All
others use “Sign, Magnitude.”

“Magnitude, Sign”;
“Sign, Magnitude”

3. Frame Relay PVC
settings

Obtain these permanent virtual circuit settings if your SDSL provider uses the Frame Relay protocol. Remember that separate PVC
settings are required for the voice and data connections.

DLCI number1

Identifies the logical channel established over the Frame
Relay/SDSL connection. There is one DLCI for data and
one for voice. The SDSL provider should give you two
numbers.

45, 46

The manner in which headers are assigned to packets.
Differentiates between voice calls and data.

Proprietary Voice
DLCI, RFC 1490

Encapsulation1

1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR

PARTNER® ACS 1600 DSL Module Planning Checklist
36

Enter values for current installation

Voice:
Data:

PARTNER® Advanced Communications System

Required Information

Transmit/Receive CIR

FRF.12 End-to-End
Fragmentation1
Fragment Size

Notes
1

Sample values

Enter values for current installation

The Committed Information Rate (CIR) to and from the provider. Default values may be
used unless instructed by provider. Value should be the same for both voice and data
PVCs.
There are three values associated with CIR:
•
Committed Burst Size (Bc)
•
Circuit throughput
•
Excess Burst Size (Be)
Leave each of these settings at default values unless instructed otherwise by the service
provider.
Leave this setting at the default value unless instructed
otherwise by the service provider.

Enabled or Disabled

Leave this setting at the default value unless instructed
otherwise by the service provider.

100-1600

Voice:
Data:
Voice:
Data:

4. ATM PVC Settings

Obtain these permanent virtual circuit settings if your SDSL provider uses the ATM protocol. Remember that separate PVC settings
are required for the voice and data connections.

VPI1

Unique Virtual Port Identifier value assigned to each
ATM connection

32, 33

Unique Virtual Circuit Identifier value assigned to each
ATM connection.

34, 35

The manner in which headers are assigned to packets.
Differentiates between voice calls and data. This does
not default automatically. It must be set manually.

Proprietary Voice,
RFC 1483

Voice: Proprietary Voice

The manner in which bits are handled in the PVC.
Differentiates between voice calls and data. Defaults
automatically to UBR for PVCs using proprietary voice
encapsulation.

CBR, UBR

Voice: CBR

VCI

Encapsulation1

Service Category1

Voice:
Data:
Voice:
Data:

Data: RFC 1483

Data: UBR

1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR

PARTNER® ACS 1600 DSL Module Planning Checklist
37

PARTNER® Advanced Communications System

Required Information

Notes

Sample values

5. VoIP settings

Obtain these settings if your SDSL provider uses VoIP with the Lucent PathStar or other VoIP voice gateway. These settings are in
addition to the required ATM or Frame Relay settings.

IP address of Notified
Entity1

IP address of the VoIP gateway

192.168.32.2

IP address for MGCP
signaling1

Media Gateway Control Protocol. This is the IP address
of the voice PVC on the 1600 DSL; used for signal
control.

192.168.32.3

TOS byte value1

Leave at 7 unless specified by SDSL provider.

1-7

IP address for RTP
signaling1

Real Time Protocol. This is also the IP address of the
voice PVC on the 1600 DSL; used for controlling the
voice PVC.

192.168.32.3

TOS byte value1

Leave at 7 unless specified by SDSL provider.

1-7

6. IP Router Settings

IP router settings apply to the data PVC only.

SDSL (WAN) port
address2

The public address that external routers use to find the
1600 DSL module. Select the data PVC when
configuring.

192.168.32.40

WAN port subnet mask2

Required regardless of transport protocol.

255.255.255.0

Normal/High priority2

Sets the priority of the data port; leave at normal for data
PVC; set to high if using MGCP voice (VoIP).

Normal/High

Default route (gateway)
IP address2

IP address of the ISP. The address to which the router
sends packets it otherwise does not know how to route.

192.168.32.2

NOTE: The netmask for the default route does not
require a manual setting. The netmask is determined
automatically.

10/100BaseT Ethernet
address3

Address for the LAN port of the 1600 DSL module.

1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR

PARTNER® ACS 1600 DSL Module Planning Checklist
38

192.168.32.2

Enter values for current installation

PARTNER® Advanced Communications System

Required Information

Notes

Sample values

10/100BaseT Ethernet
subnet mask3

Specifies the size of the network to which the LAN port
is connected.

255.255.255.0

User ID3

Restricts access to the 1600 DSL at the User level.
Case-sensitive. Up to 17 alphanumeric characters.

myID

User password3

Restricts access to the 1600 DSL at the User level.
Case-sensitive. Up to 17 alphanumeric characters.

mypassword

NetMan password3

Restricts access to the 1600 DSL at the network
manager level (all functions). Case-sensitive. Up to 17
alphanumeric characters.

mypassword

DHCP3

Specify whether the DHCP feature of the 1600 DSL
should be turned on.

E (to enable); D (to
disable)

Physical Port for DHCP
Server (gateway server
address)3

If 1600 DSL module is the DHCP server, enter the IP
address of the LAN port.

192.168.32.17

DHCP Lease time3

Duration of dynamically assigned IP addresses.

28800 seconds

DNS server address2

Optional.

192.168.35.1

Enter values for current installation

NOTE: The netmask for the DNS server does not
require a manual setting. The netmask is determined
automatically.

High IP Address for
range pool (Address
pool end address)3

Last address in a range of dynamically assigned IP
addresses.

192.168.32.127

Low IP Address for
range pool (Address
pool start address)3

First address in a range of dynamically assigned IP
addresses.

192.168.32.65

Domain name3

The name for a manageable group of computers.

xyzcorp.com

1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR

PARTNER® ACS 1600 DSL Module Planning Checklist
39

PARTNER® Advanced Communications System

Required Information

Notes

Sample values

Enter values for current installation

Static Binding IP
address3

Links a host to an address using MAC number.

192.168.32.33
00:c0:d5:d4:da:2c

See worksheet (if necessary)

NAT3

Allows multiple LAN hosts to access the Internet behind
one public IP address.

E (to enable); D (to
disable)

Actions to be permitted
or denied3

Enter rules via the IP Filtering Configuration menu.

Permit HTTP, Deny PING

IP-based servers
supported by customer3

Obtain IP addresses for all servers that require external
access.

Email 198.168.34.53
Web 198.168.121.13

Activate RIP3

Optional; Only for more complex networks.

Version 1 Broadcast;
Version 2 Broadcast;
Version 2 Multicast

Static routing table
entries3

Only used if other routers exist on the network.

9. Bridging settings

Bridging is a rare configuration that allows the 1600 DSL to support older, in-place LAN protocols, such as AppleTalk. Bridging
directs information by hardware MAC address rather than IP address.

7. Packet filtering needs
See worksheet (if necessary)

8. Routing requirements

Bridge Aging
Timer3
Spanning Tree:
Enabled3
Spanning Tree: Port
Priority3
Spanning Tree: Hello
Time3
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR

PARTNER® ACS 1600 DSL Module Planning Checklist
40

See worksheet (if necessary)

PARTNER® Advanced Communications System

Required Information

Notes

Sample values

Enter values for current installation

Spanning Tree: Max
Age3
Spanning Tree: Forward
Delay3
Spanning Tree: Path
Cost3
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR

PARTNER® ACS 1600 DSL Module Planning Checklist
41

PARTNER® Advanced Communications System

Worksheet for extended values
Use the following space to note values that will not fit in the Planning Checklist table.
For example, NAT addresses, firewall considerations, routing values, etc.

PARTNER® ACS 1600 DSL Module Planning Checklist
42

PARTNER® Advanced Communications System

PARTNER® ACS T1 Module Planning Forms

Use the following forms to help you collect, organize, and record the settings necessary for a PARTNER installation that includes the T1
module. Most of this information must be provided to you by your T1 service provider.
Always double-check this data before using this document to program the module.
Customer: ___________________________________
Contact: ____________________________________
Sales person: ________________________________
Installer: ____________________________________
ISP contact: _________________________________
T1 contact:__________________________________
T1 tech support contact: ________________________

Phone: _______________________
Phone: _______________________
Phone: _______________________
Phone: _______________________
Phone: _______________________
Phone: _______________________

PARTNER® ACS T1 Module Planning Forms
43

PARTNER® Advanced Communications System

Form G1—T1 Module Parameters

Note: This form displays the default parameters for the T1 module.
SETTING

T1 PARAMETERS

Clock Type

Loop

Local

CSU Activation

Enabled

Disabled

Framing Type

Extended Super Frame (ESF)

Line Encoding

Binary Zero Code Suppression (B8ZS)

Transmit Line Build Out

0 dB

Line Equalization Transmission Length:

0 - 110 feet
110-220 feet
220-330 feet
330-440 feet
440-550 feet
550-660 feet
> 660 feet

Form G1—T1 Module Parameters
44

-7.5 dB

-15.0 dB

D4 Compatible

Alternate Mark Inversion (AMI)

-22.5 dB

PARTNER® Advanced Communications System

Form G1: Instructions for T1 Module Parameters

Circle the settings you want to use.
Clock Type
Specify whether the T1 service provider (Loop) or the PARTNER T1 module (Local) will provide the clock source.
CSU Activation
Specify whether the PARTNER T1 module will provide CSU functionality. (The PARTNER T1 module has an internal CSU.) If you will use an
external CSU/DSU, specify that the PARTNER T1 module CSU will be disabled.
Framing Type
Specify the framing type.
Line Encoding
Specify the line encoding.
Transmit Line Build Out
Specify the transmit line build out setting.
NOTE: The Transmit Line Build Out setting is used only when the CSU Activation setting is “Enabled.”
Line Equalization Transmission Length
Specify the line equalization transmission length setting. This is the length of the connection between the external CSU/DSU and the PARTNER
T1 module.
NOTE: The Line Equalization Transmission Length setting is used only when the CSU Activation setting is “Disabled.”

Form G1: Instructions for T1 Module Parameters
45

PARTNER® Advanced Communications System

Form G2—T1 Module Line Settings

Note: This form displays the default line setting for each T1 line.

LINE
NO .

LINE TYPE

CHANNEL
NO.
T1-E&M

HOLD DISCONNECT
TIME

Form G2—T1 Module Line Settings
46

300

ASSIGN LINE INWARD DIAL MODE
FOR DID
OPERATION
No

Touch Tone

INCOMING
SEIZURE TYPE

Wink

OUTWARD DIAL
MODE

Touch Tone

OUTGOING
SEIZURE TYPE

Wink

INCOMING
SUPPLY
LOCAL DIAL
ANSWER
TONE
SUPERVISION TIME
No

300

PARTNER® Advanced Communications System

Form G2: Instructions for T1 Module Line Settings

COLUMN 1 – LINE
Displays the line on the PARTNER system.
COLUMN 2 – T1 CHANNEL NO.
Displays the T1 channel associated with the PARTNER line.
COLUMN 3 – LINE TYPE
Enter whether this line will be used for voice calls. Choices are T1-E&M (Equipped) and T1-UNEQ (Unequipped). Use T1-E&M for all T1 lines
that will be used for voice calls using the PARTNER T1 module.
COLUMN 4 – HOLD DISCONNECT TIME
Enter the hold disconnect time for this line. Choices are No detection, or 10 msec to 2400 msec in 10 msec increments.
COLUMN 5 – ASSIGN LINE FOR DID OPERATION
Enter whether this line has Direct Inward Dialing.
COLUMN 6 – INWARD DIAL MODE
The inward dial mode for the T1 line is Touch Tone.
COLUMN 7 – INCOMING SEIZURE TYPE
Enter the type of incoming signaling for this line. Choices are Wink and Automatic. For T1 lines with DID service, use Wink. For T1 lines without
DID service, use Automatic.
COLUMN 8 – OUTWARD DIAL MODE
The outward dial mode for the T1 line is Touch Tone.
COLUMN 9 – OUTGOING SEIZURE TYPE
Enter the type of outgoing signaling for this line. Choices are Wink and Automatic. For T1 lines connected to a Central Office, use Wink.
Consult your T1 service provider for more information.
COLUMN 10 – SUPPLY LOCAL DIAL TONE
Enter whether the PARTNER system should provide dial tone when PARTNER users go off hook on this line. Choices are No (the T1 Service
Provider provides dial tone) and Yes (the PARTNER system provides dial tone).
COLUMN 11 – INCOMING ANSWER SUPERVISION TIME
Enter the incoming answer supervision time for this line. Choices are 20 msec to 4800 msec in 20 msec increments.
Form G2: Instructions for T1 Module Line Settings
47

PARTNER® Advanced Communications System

Form G3—Direct Inward Dialing (DID)
Enter the following information if the system will use DID.

What are the expected number of digits from the T1 service provider?

What extension will be the DID Backup Extension?

What DID numbers did you purchase from the T1 service provider?

Form G3—Direct Inward Dialing (DID)
48

PARTNER® Advanced Communications System

Form G3: Instructions for Direct Inward Dialing (DID)

QUESTION 1: EXPECTED NUMBER OF DIGITS:
Enter the number of digits the T1 service provider will send for each incoming call. Choices are 1 to 4 digits. The default is 3 digits.
QUESTION 2: DID BACKUP EXTENSION:
Enter the backup extension for calls on DID lines. The backup extension receives incoming DID calls that are not mapped to an extension,
calling group, or hunt group. The default setting is “10.”
QUESTION 3: DID NUMBERS PURCHASED:
Enter the DID numbers you purchased from the T1 service provider.

Form G3: Instructions for Direct Inward Dialing (DID)
49

PARTNER® Advanced Communications System

Form G4—Direct Inward Dialing (DID) Mapping Table

DID Mapping Table
Item
No.

DID Number

Extension/Hunt
Group/Call Group

Item
No.

DID Number

Extension/Hunt
Group/Call Group

Item
No.

100

Form G4—Direct Inward Dialing (DID) Mapping Table
50

DID Number

Extension/Hunt
Group/Call Group

PARTNER® Advanced Communications System

Form G4: Instructions for Direct Inward Dialing (DID) Mapping Table

DID NUMBER COLUMN:
Enter the DID numbers you purchased from the T1 service provider.
EXTENSION/HUNT GROUP/CALL GROUP COLUMN:
Enter the extension, hunt group, or calling group you want to map to the corresponding DID number.

Form G4: Instructions for Direct Inward Dialing (DID) Mapping Table
51

PARTNER® Advanced Communications System

Appendix A: Security Notification and Checklist

SECURITY NOTIFICATION DOCUMENT
AVAYA Inc.

And

_______________________________________________________________

Introduction

The PARTNER ACS 1600 DSL module adds the ability to make Internet connections to your business. Internet connections pose inherent risks.
This notification, and the associated checklist, are intended to help business owners recognize and minimize those risks.
There are three separate areas of concern to be considered: the ability of an unknown internet user to access your data, the need to control access
to router configuration tables, and the need to store router configuration values for recovery from a catastrophic failure. Those three areas of
concern are addressed in the checklist.

II. Roles and Responsibilities
The purchase of a converged communications system is a complicated process involving many phases including vendor selection, equipment
selection, design, ordering, implementation, and systems assurance testing. Throughout each of these phases, customers, manufacturers, and
service providers each have specific roles and responsibilities.
As a manufacturer, Avaya Inc. acknowledges the following responsibilities:
•

Develop a system that can provide robust barriers against fraudulent entry.

•

Provide information to customers and service providers about the default state of various points of entry. When appropriate, these entry points
will be defaulted to a secure state.

•

Provide clear warnings in product documentation, and address security issues in training classes and training materials.

The service provider must accept the following responsibilities:
•

Educate the customer/purchaser on security risks in specific products and applications.

•

Educate the customer/purchaser on available methods for minimizing risks, and costs associated with implementing those solutions when
appropriate.

Appendix A: Security Notification and Checklist
52

PARTNER® Advanced Communications System

•

Implement customer applications in a manner that is as secure as possible, or with appropriate warnings to customers who choose to accept
less than recommended security.

•

Avoid introducing any new risks when providing maintenance or other support.

The customer must accept the following responsibilities:
•

Provide the overall data network design. This might be done via expertise on the customer payroll, or might be contracted.

•

Decide on the degree of security to be implemented in every application. This includes filtering and other barriers associated with data
networking.

•

Verify that the system being installed is consistent with your requirements.

•

Monitor various components of your data network for abnormal or suspicious operations.

Customer Information:
Company Name:
Customer Contact's Name:
Customer Contact Signature-Date:

Service Provider (Installation) Information:
Company Name:
Consultant/Installer Name:
Consultant/Installer Signature-Date:

Appendix A: Security Notification and Checklist
53

PARTNER® Advanced Communications System

PARTNER® ACS 1600 DSL Module – Security Checklist

System Administration
Router Password changed from default.
Confirm switch password is secure (covered
on another check list).

Y/N

Data Network Access Security
Need for filters has been reviewed and
appropriate work contracted/performed.
Need for a firewall application such as
“ChoiceNet” has been reviewed and
appropriate work contracted/performed.

Y/N

N/A

Notes
The 1600 DSL module, or the Internet Service Provider, might
provide filtering.

Router Configuration Storage
Router configuration tables have been stored
outside the router (a “backup”) for recovery
from a catastrophic failure. Note location of
stored tables in “Notes” at right.

Y/N

N/A

Notes

Appendix A: Security Notification and Checklist
54

N/A

Notes
Provides double security when pass-thru used.

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