Avaya 518456161 User Manual 1f610d4b D1f5 4409 9180 4e2a1d5c3587

User Manual: avaya 518456161 Avaya Telephone 518-456-161 User Guide |

Open the PDF directly: View PDF PDF.
Page Count: 62

PARTNER®
Advanced Communications System
System Planner
518-456-161
Issue 5
May 2003
0
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at his own expense. This system is Class B compliant in some configurations. For additional FCC
information, see the PARTNER Customer Support Document.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le
brouillage radioélectrique édicté par le Industrie Canada.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or
working on your company’s behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges
for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests with you – an Avaya Inc. system administrator, your telecommunications peers, and your
managers. Avaya Inc. does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya Inc.
will not be responsible for any charges, losses, or damages that result from such intrusions. For important information regarding your system and toll fraud, see the PARTNER Customer
Support Document.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assistance, call the Avaya Customer Care Center at 1 800 628-2888.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. For additional warranty information, see
the PARTNER Customer Support Document.
Trademarks
PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010 MDW 9030P, and
SYSTIMAX are registered trademarks of Avaya Inc. in the U.S. and other countries. Other product and brand names are trademarks of their respective owners. All rights reserved.
Copyright 2003 Document 518-456-161
Avaya Inc. Issue 5
All Rights Reserved May 2003
Printed in USA
Ordering Information
For additional documents, refer to the PARTNER Customer Support Document.
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges
may apply.
Obtaining Products
See “Obtaining Products” in the PARTNER Customer Support Document.
Avaya Web Page
For information about Avaya products and service, go to www.avaya.com. For the latest product documentation for PARTNER ACS, go to www.avaya.com/support.
Heritage Statement
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text
to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to May 1, 2001, which may retain their
original Lucent titles. Avaya Inc., formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management,
messaging, multiservice networking, and structured cabling products and services. Avaya Labs is the research and development arm for the company.
Important Safety Instructions
The following list provides basic safety precautions that should always be followed when using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill
liquid of any kind on the product.
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.
DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating. DO NOT place the product in a separate enclosure unless
proper ventilation is provided. DO NOT place the product flat on a surface. The control unit must be wall-mounted.
SAVE THESE INSTRUCTIONS
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 207 866-6701
Fax 1 800 457-1764 International Fax 207 626-7269
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attn: Avaya Account Manager
Order: Avaya Publications Center
Document No. 518-456-161
Issue 5, May 2003
CAUTION:
0
Internet Security-Related Issues 0
There are certain security risks associated with using the 1600 DSL module due to its Internet connections. Appendix A provides a Security
Notification Checklist. As the authorized installer, you should review this information with your customer to ensure all security requirements are
understood. Then complete the Security Notification and Checklist with the customer.
General Information 0
The purpose of these planning forms is to facilitate the installation of your system. The authorized installer will use these forms to configure your
new PARTNER system to your specifications. By filling in the appropriate information and selecting the preferred options and features in
advance, you will help to quickly get your system up and running. As you become more familiar with your PARTNER system you may change or
enhance the system to get the most out of the system’s many features and capabilities.
The Table of Contents on the following page provides an overview of the forms included in this planner. All new customers are required to
complete Forms A, B, and C. However, the remaining forms can be used to plan additional features that are optional in your PARTNER system.
As you complete these forms, please refer to the instructions for each form for additional guidance.
Several forms in this Planner require a printer setting of 1200 dots per inch (dpi). Lower dpi settings will cause the image resolution on
some of the forms to be unclear.
0
PARTNER® Advanced Communications System
TOC - i
Table of Contents
Table of Contents 0
Form Required Page No.
Form A—Customer Information ALL 1
Form B—System Configuration: Lines ALL 3
Form C—Extension Settings ALL 6
Form C1—Extension Settings Worksheet 8
Form C—Extension Settings: Feature Descriptions 12–15
Form D—Auxiliary Equipment If you are attaching auxiliary equipment. 17
Form E—System Configuration: Default Settings If you wish to change certain system defaults. 19
Forms F1-F5: System Configuration: Lists If you are setting system speed dials, using disallowed/
allowed lists, using hunt groups, using forced account
codes, pooling lines, etc.
21
Form F1—System Speed Dial 22
Form F2a—Disallowed Lists 25
Form F2b—Allowed Lists 26
Form F3—Hunt Groups 28
Form F4—Forced Account Code 30
Form F5—Customized Extensions/Pool Access Restrictions 32–33
PARTNER® ACS 1600 DSL Module Planning Checklist 35
PARTNER® ACS T1 Module Planning Forms 43
Form G1—T1 Module Parameters If you are using a T1 module. 44
Form G2—T1 Module Line Settings If you are using a T1 module. 46
Form G3—Direct Inward Dialing (DID) If you are using DID with a T1 module. 48
Form G4—Direct Inward Dialing (DID) Mapping Table If you are using DID with a T1 module. 50
Appendix A: Security Notification and Checklist 52
PARTNER® Advanced Communications System
TOC - ii
Table of Contents
0
PARTNER® Advanced Communications System
1
Form A—Customer Information
Form A—Customer Information 0
CUSTOMER BILLING NAME:BILLING PHONE NUMBER:
CUSTOMER CONTACT:CONTACT PHONE NUMBER:
PERSON TO BE TRAINED:TRAINEE PHONE NUMBER:
SALES PERSON/ACCT EXEC:SALES/AE PHONE NUMBER:
GENERAL CONTRACTOR:CONTRACTOR PHONE NUMBER:
(only required if new construction)
INSTALLATION ADDRESS:
INSTALLATION DUE DATE:
NOTES TO INSTALLER:
FEATURES OF INTEREST:
(list in order of priority)
SERVICE VERIFICATION:Provide the name of the telephone service representative who verified your service and the date the
service was verified. This is not required for all installations. See next page for details.
VERIFIER NAME:DATE VERIFIED:
INSTALLER NAME:DATE OF INSTALLATION:
PARTNER® Advanced Communications System
2
Form A: Instructions for Customer Information
Form A: Instructions for Customer Information 0
Service Verification 0
In almost all cases, the default telephone service provided by your local Phone Company will be appropriate for the PARTNER system.
However, if you are switching telephone systems from a competitor’s system to a PARTNER system, or if this is the first time telephone service
is being established at this site, you will need to verify that your local phone company is providing you with default telephone service (Loop
Start) or the installation of your PARTNER system may not be completed on the expected due date. Please provide the person’s name and the
date they verified default phone service in the “Service Verification” space provided on the previous page.
PARTNER® Advanced Communications System
3
Form B—System Configuration: Lines
Form B—System Configuration: Lines 0
Who is the customer contact responsible for the layout of the system? Name: __________________ Telephone: __________________
If the line is a personal or dedicated line fill in the following
Line
No. Desired Telephone
Numbers ANSWERING
OPTION1
1. AA, DXD, ASA, Hunt, VMS-AA, VMS-MAIL, LIVE, AUX, DID. See back for details.
CALLER ID
SERVICE OTHER SUBSCRIPTION
SERVICES NAME OF
LINE OWNER OR Equipment Call
Coverage EXTENSION
NUMBER
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
PARTNER® Advanced Communications System
4
Form B: Instructions for System Configuration: Lines
Form B: Instructions for System Configuration: Lines 0
COLUMN 2: DESIRED TELEPHONE NUMBERS:
Write in the telephone numbers assigned to each line. Please list the lines that will be used by multiple extensions first, then list dedicated and/
or personal lines.
COLUMN 3: ANSWERING OPTION
In this space, write in the abbreviation from the list below that indicates how incoming calls to each line will be answered. In most cases, some
form of automated answering option will be selected. NOTE: To avoid confusing caller, it is recommended that only one type of
automated answer option be used to handle incoming calls throughout the system.
Automated Answer Options:
Other Options:
AA Automated Attendant Automated system answers and routes calls. Must be purchased separately.
DXD Direct Extension Dialing Allows caller to dial extensions without waiting for the receptionist. Available with ACS
R2.0 or later. DXD is not used on T1 lines with DID service.
ASA Automatic System Answer Plays a recorded message then either places the call on hold, disconnects the call or
continues to ring available extensions. Available with ACS R2.0 or later. ASA is not
used on T1 lines with DID service.
Hunt Hunt Group Sends calls simultaneously to a group of extensions. Up to 4 calling groups can be
programmed in the system.
VMS-AA Automated Attendant Service
of PARTNER Messaging,
PARTNER MAIL, or
PARTNER MAIL VS
This is system-wide voicemail service. If the receptionist does not answer an incoming
call, VMS-AA lets the caller select an extension or route.
VMS-MAIL Voicemail on a personal line PARTNER Messaging, PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice
Messaging PC Card must be purchased separately.
LIVE Human Operator If all calls to a specific line will always be answered by a human operator, write in LIVE.
AUX Auxiliary Equipment If all calls will always be answered by a piece of auxiliary equipment, such as a fax
machine, write in AUX.
DID Direct Inward Dialing on a T1
channel Routes the incoming call on a T1 channel directly to the appropriate extension based on
the DID mapping table you program. Requires a T1 line and Direct Inward Dialing with
E&M signaling from your Service Provider. Available with ACS R6.0 or later.
PARTNER® Advanced Communications System
5
Form B: Instructions for System Configuration: Lines
COLUMN 4 & 5: CALLER ID AND OTHER SUBSCRIPTION SERVICES
Check the box if Caller ID Service is activated on this line. In the next column, write in any other telephone subscription services (ordered from
your local telephone company) that are active on this line (for example, repeat call service).
NOTE: Caller ID Service is unavailable on T1 channels.
COLUMN 6:
Write in the owner (or assigned auxiliary equipment) for the personal or dedicated line.
COLUMN 7:
Check the box if you wish the owner of the personal or individual line to have the ability to activate Call Coverage for that line.
NOTE: Call Coverage cannot be activated for a T1 line with Direct Inward Dialing.
COLUMN 8:
Write in the extension number of the owner of the personal or individual line.
PARTNER® Advanced Communications System
6
Form C—Extension Settings
Form C—Extension Settings 0
Note: See Form C1 to enter character codes for Ext. Display.
EXT OWNER
EXT.
DISPLAY
up to 20
PHONE
SET
TYPE
LINES ASSIGNED
with Ringing Options CHANGE DEFAULT SETTINGS
BUTTON
FEATURES
Intermed Delayed No Ring Lang
Distinctive
Ring
Abbrev.
Ringing Privacy
Forced
Acct
Code
Call
Coverage
Rings
Voice
Interrupt
on Busy
Remote
Call
Forwarding
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
PARTNER® Advanced Communications System
7
Form C—Extension Settings (Continued)
Form C—Extension Settings (Continued) 0
EXT OWNER EXT.
DISPLAY
up to 20
PHONE
SET
TYPE
LINES ASSIGNED
with Ringing Options CHANGE DEFAULT SETTINGS
BUTTON
FEATURES
Intermed Delayed No Ring Lang
Distinctive
Ring
Abbrev.
Ringing Privacy
Forced
Acct
Code
Call
Coverage
Rings
Voice
Interrupt
on Busy
Remote
Call
Forwarding
36
37
38
39
40
41
42
413
44
45
46
47
48
49
50
51
52
53
54
55
56
57
PARTNER® Advanced Communications System
8
Form C1—Extension Settings Worksheet
Form C1—Extension Settings Worksheet 0
May be used if Ext. Display is checked on Form C.
Character Codes
Ext.
Jack
No. Write 2-Digit Code for Each Character To Be Displayed—See Table at Right Letters:
A = 21 N = 62
B = 22 O = 63
10 C = 23 P = 71
11 D = 31 Q = 72
12 E = 32 R = 73
13 F = 33 S = 74
14 G = 41 T = 81
15 H = 42 U = 82
16 I = 43 V = 83
17 J = 51 W = 91
18 K = 52 X = 92
19 L = 53 Y = 93
20 M = 61 Z = 94
21 Numbers:
22 blank = 11
23 0 = 00 5 = 50
24 1 = 10 6 = 60
25 2 = 20 7 = 70
26 3 = 30 8 = 80
27 4 = 40 9 = 90
28
29
30
31
32
33
PARTNER® Advanced Communications System
9
Form C1—Extension Settings Worksheet (Continued)
Form C1—Extension Settings Worksheet (Continued) 0
Character Codes
Ext.
Jack
No. Write 2-Digit Code for Each Character To Be Displayed—See Table at Right Letters:
A = 21 N = 62
B = 22 O = 63
34 C = 23 P = 71
35 D = 31 Q = 72
36 E = 32 R = 73
37 F = 33 S = 74
38 G = 41 T = 81
39 H = 42 U = 82
40 I = 43 V = 83
41 J = 51 W = 91
42 K = 52 X = 92
43 L = 53 Y = 93
44 M = 61 Z = 94
45 Numbers:
46 blank = 11
47 0 = 00 5 = 50
48 1 = 10 6 = 60
49 2 = 20 7 = 70
50 3 = 30 8 = 80
51 4 = 40 9 = 90
52
53
54
55
56
57
PARTNER® Advanced Communications System
10
Form C: Instructions for Extensions Settings
Form C: Instructions for Extensions Settings 0
COLUMN 2 – OWNER
Enter the name of the person for this extension.
COLUMN 3 – EXT. DISPLAY
Enter the name you want displayed when this extension makes an intercom call.
COLUMN 4 – PHONE SET TYPE
Enter the type of telephone at the extension (for example, PARTNER-34D, PARTNER-18D, or standard telephone).
COLUMN 5 – LINES ASSIGNED WITH RINGING OPTIONS
List the lines (or pool code for a pool of lines, if appropriate) that you would like assigned to each extension. For each line you enter, you have
the option of listing it as an immediate ringing line, a delayed ringing line, or a no ring line. The default option for lines is immediate ringing. (For
pools, the default option is no ringing). NOTE: Any line not listed will be removed from that extension and will not be accessible from that
extension.
NOTE: For T1 lines with Direct Inward Dialing, the ringing option is ignored, and the call rings immediately.
COLUMN 6 – CHANGE DEFAULT SETTINGS
Language: Default = English. If you wish to display messages in a different language, write in the language. This is relevant only for
extensions with display phones.
Distinctive Ring: Default = Active. By default, outside, intercom, and transferred calls each have their own ringing pattern. To change the
default so that all calls ring the same, write “NA” (Not Active) in this column.
Abbreviated Ringing: Default = 1 ring. When a phone is in use, a new call will ring once. The line button light will continue to flash until the call
is answered.
Privacy: Default = Not Activated. By default, any user sharing a line can join calls at another extension (Privacy is Not Assigned). If all calls
are to be private, write “A” (Assigned) in this column. Always use this feature for Fax and modem extensions.
Forced Acct Code: Default = Not Activated. If a user should be required to enter an account code before placing an outside call, write “A”
(Activated) in this column.
Coverage Rings: For calls going to a covering extension the Default = 2 rings. For calls going to a voicemail box the Default = 3 rings.
You can choose between 1 to 9 rings. Enter the number of rings desired before a call is sent to the covering extension/or voicemail box. Can be
set per extension for ACS 3.0 or later. Can only be set system wide for earlier releases.
PARTNER® Advanced Communications System
11
Form C: Instructions for Extensions Settings
Voice Interrupt on Busy: Default = Not Activated. To identify an extension as being eligible for Voice Interrupt on Busy calls, write “A”
(Activated) in this column.
Remote Call Forwarding: Default = Not Activated. By default, users cannot transfer calls to a remote telephone number. To allow a user to
use Remote Call Forwarding or Cell Phone Connect, write “A” (Activated) in this column.
COLUMN 7 – BUTTON FEATURES
In the space provided for each extension, list the features (by the feature numbers indicated) that should be pre-programmed onto the buttons
on the telephone set. The number of available buttons varies from set type to set type. A complete description of the available button features is
included on the following page.
PARTNER® Advanced Communications System
12
Form C—Extension Settings: Feature Descriptions
Form C—Extension Settings: Feature Descriptions 0
Feature Descriptions 0
# FEATURE DESCRIPTION
Ext. 10
Only
Button Light
Required
Button Light
Recommended
1 Automatic System
Answer (ACS R2.0 or later only) Turns Automatic System Answer on and off. When the feature
is on, a call that is not answered by the receptionist is answered by the system; the
system plays a brief message, then places the call on hold, continues to ring all
extensions that have the line, or disconnects the call. To use Automatic System Answer,
extension 10 must be programmed with an ASA button.
● ●
2 Direct Extension
Dial (ACS R2.0 or later only) Turns Direct Extension Dial on and off. When the feature is on,
a call that is not answered by the receptionist is answered by the system; the system
plays a brief message, then lets the caller dial an extension number or wait for the
receptionist. To use Direct Extension Dialing, extension 10 must be programmed with a
DXD button.
● ●
3 Night Service Turns Night Service on and off. Phones in the Night Service Group ring immediately
when the feature is active, regardless of normal ringing. To use Night Service, extension
10 must be programmed with a Night Service button. Night Service Group extensions
should be identified on Form F5. Night Service is unavailable on T1 lines with DID
service.
● ●
4 Outgoing Call
Restriction Allows the user at extension 10 to change the outgoing call restriction for a particular
extension. An Auto Dial button with lights must be programmed for each extension to be
changed.
● ●
5 Wake Up Service Allows the user at extension 10 to schedule an intercom call to a target extension at a
designated time. If Music-On-Hold (#602) is active, music is played when the phone is
answered; otherwise, nothing is heard.
● ●
6 Fax Management Transfers calls to the fax machine at the designated extension with one touch. The lights
show when the fax is busy or when it is having trouble and not answering-for example,
when it is out of paper. ●
7 Call Screening (R3.0 or later only and you must have a voice messaging system and an MLS or
PARTNER system phone) Allows the user to listen to a caller leaving a message in the
user’s mailbox. Once the voice mail system has answered the call, the call screening
begins. While the call is being screened, the user is connected to the call in a listen only
mode on the speakerphone. This feature can be programmed for any extension. This
feature must be assigned by Centralized Programming from either Extension 10 or
Extension 11.
●
PARTNER® Advanced Communications System
13
Form C—Extension Settings: Feature Descriptions
Feature Descriptions—(Continued) 0
# FEATURE DESCRIPTION
Ext. 10
Only
Button Light
Required
Button Light
Recommended
8 Caller ID Inspect When a user at a display phone is already on a call, this feature shows Caller ID information for
another line (if Caller ID information is available on that line) without disconnecting the current call
or putting it on hold. When the feature is active, the button light is on.
●
9 Caller ID Logging (ACS R2.0 or later only) Users at a display phone can access a Caller ID log to ascertain caller’s
phone numbers automatically. When a user has logged calls, the word CALLS displays. ●
10 Caller ID Name
Display When a user at a display phone is on a call on a line that has Caller ID information available, this
feature lets the user switch between the caller’s phone number (the default display) and the caller’s
name (if available). When the feature is active- indicating that the caller’s name should be
displayed-the button light is on.
●
11 Do Not Disturb Prevents calls from ringing at the extension. When the feature is active, the button light is on.
Intercom calls get a busy signal, and outside callers hear ringing. Use only if someone else
answers the extension’s outside calls. If VMS Cover and Do Not Disturb are both active, intercom,
transferred, and outside calls on owned lines go directly to the extension’s voice mailbox. If Call
Coverage and Do Not Disturb are both active, intercom, transferred, and outside calls on lines
assigned ownership go directly to the covering extension. Transfer Return type calls will ring a
phone with Do Not Disturb active.
●
12 Privacy Lets system phone users press a programmed button to turn Privacy on and off, preventing or
allowing users to join calls at the user’s extension as needed. ●
13 Record-A-Call This feature applies only to systems that have PMVS (R5.0 or later) equipped with four ports, and
an MLS or PARTNER system phone. This feature is not available on tip/ring phones. ●
14 VMS Cover This feature only applies if you have a voice messaging system. It defines the number of times a
call rings before it is sent to a user’s voice mailbox. ●
15 Voice Interrupt on
Busy Talk-Back This feature is available only on system phones. This feature lets you program a button that is used
to respond to a voice interrupt on busy call while the user is active on another call. ●
16 Intercom Auto
Dialing-Ring Places a ringing intercom call to an extension, or transfers a call. If on a button with lights, the lights
show calling activity at the destination extension. ●
17 Intercom Auto
Dialing-Voice
Signal
Places a voice-signaled intercom call to the extension's phone speaker, or transfers a call with a
voice-signaled announcement. If on a button with lights, the lights show calling activity at the
destination extension.
●
18 Manual Signaling -
Ring Beeps the designated extension. If the user presses i first, pressing the button places a
ringing intercom call to the extension, or transfers a call. If on a button with lights, the lights show
calling activity at the destination extension.
●
PARTNER® Advanced Communications System
14
Form C—Extension Settings: Feature Descriptions
Feature Descriptions—(Continued) 0
# FEATURE DESCRIPTION
Ext. 10
Only
Button Light
Required
Button Light
Recommended
19 Manual Signaling -
Voice Beeps the designated extension. If the user presses i first, pressing the button places a
voice-signaled intercom call to the extension, or transfers a call with a voice-signaled
announcement. If on a button with lights, the lights show calling activity at the destination
extension.
●
20 Account Code
Entry Allows the user to enter an account code for a call by pressing the button, entering up to 16 digits
for the account code, then pressing the button again. If on a button with lights, the lights show
when the feature is in use.
●
21 Background Music Turns background music on and off at the speaker of an idle system phone. If on a button with
lights, the lights show when the feature is in use. ●
22 Call Coverage (ACS R2.0 or later only) Directs all intercom, transferred, and outside calls on lines assigned
ownership to the designated extension. You may program originating and covering extension
numbers on the button. If on a button with lights, the lights show when the feature is in use.
●
23 Call Forwarding Forwards all calls to the designated extension. Unless Do Not Disturb is on, phone beeps once
each time a call is forwarded. You may program originating and destination extension numbers on
the button. If on a button with lights, the lights show when the feature is in use.
●
24 Contact Closure 1 Allows user to activate Contact Closure 1. User must belong to Contact Closure Group.
See Form D. ●
25 Contact Closure 2 Allows user to activate Contact Closure 2. User must belong to Contact Closure Group.
See Form D. ●
26 Call Park Parks a call at your extension so it can be picked up from any other extension.
27 Call Pickup Picks up a ringing, held, or parked call at the designated extension.
28 Conference Drop Drops the last outside party added to a conference call.
29 Direct Line Pickup Allows the user to access a ringing, active or held call on a line that is not assigned to the
extension. Direct Line Pickup is subject to Line Access Restrictions.
31 Exclusive Hold This feature is available only on system phones. This feature prevents other extensions from
picking up outside calls placed on hold at a specific extension with a system phone.
32 Group Calling -
Ring/Page Allows users to ring, page, or transfer calls simultaneously to all of the extensions in any one of
four Calling Groups.
33 Group Hunt Ring/
Signal Lets you distribute call volume among extensions in a group, to off-load call activity from a single
user.
34 Group Pickup Allows user at any extension in the system to answer any outside, intercom, or transferred call
ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1 – 4).
35 Intercom Autodial Lets telephone system place intercom calls with a single touch, by pressing a programmed button.
PARTNER® Advanced Communications System
15
Form C—Extension Settings: Feature Descriptions
Feature Descriptions—(Continued) 0
# FEATURE DESCRIPTION
Ext. 10
Only
Button Light
Required
Button Light
Recommended
36 Last Number
Redial Redials the last outside number dialed (maximum 28 digits). This feature is useful for immediately
redialing a busy number.
37 Manual Signaling This feature applies only to PARTNER and MLS-model phones. This feature lets you program a
button on your PARTNER or MLS-model phone that you can use to signal a predetermined co-
worker’s extension.
38 Message Light On Turns on the message light at a specified extension (where XX is a system extension number).
39 Message Light Off Turns off the message light at a specified extension (where XX is a system extension number).
40 Recall Causes the system to send a timed switchhook flash over the telephone line to recall a new dial
tone or to access a PBX, central office, or Centrex feature, such as Call Waiting.
41 Save Number
Redial This feature is available only on system phones. This feature saves into temporary memory the
last outside number (up to 28 digits) dialed from an extension with a system phone.
42 Simultaneous
Paging Accesses the loudspeaker paging system, if you have one connected to the system through the
PAGE jack on the primary processor module, and all of the idle system phones with speakers
assigned to Calling Group 1.
43 Station Lock This feature is available only on system and standard touch-tone phones. This feature lets users
enter a four-digit code on their telephone dialpad to lock their extension. ●
44 Touch-tone Enable This feature is available only on system phones. This feature lets a system phone user send
touch-tone signals on an outside call over a rotary line.
45 Voice Mail
Message This feature is available only if you have a voice messaging system. It is available only on system
phones. Lets callers leave voice mail messages to called extension.
●
46 Voice Mail Box
Transfer This feature is available only if you have a voice messaging system. It is available only on system
phones. This feature lets a system phone user transfer a caller directly to a specific extension’s
voice mailbox, in order for a caller to leave a message without first ringing the extension.
47 Auto Dial Buttons Places a call to an outside telephone number. Outside telephone numbers can be up to 28 digits. If
a dial-out code is required to dial outside numbers (for example, on PBX or Centrex lines), include
it in the stored number followed by pauses, if necessary.
Write in Numbers here:
PARTNER® Advanced Communications System
16
Form C—Extension Settings: Feature Descriptions
Feature Descriptions—(Continued) 0
# FEATURE DESCRIPTION
Ext. 10
Only
Button Light
Required
Button Light
Recommended
48 Remote Call
Forwarding Forwards all calls to the designated outside telephone number. (The outside number must be
programmed to a Personal Speed Dial code for the extension.) You may program originating
extension and destination Personal Speed Dial code on the button. If on a button with lights, the
lights show when the feature is in use. The Remote Call Forwarding (#322) feature must be
enabled for the extension.
●
49 Cell Phone
Connect Forwards all calls to the designated outside telephone number. (The outside number must be
programmed to a Personal Speed Dial code for the extension.) Unlike Remote Call Forwarding,
the incoming call will ring at both the outside telephone number and the extension, allowing the
user to answer the call at the extension or have the call answered by the coverage for the
extension (for example, the voice mail system). You may program originating extension and
destination Personal Speed Dial code on the button. If on a button with lights, the lights show when
the feature is in use. The extension must be able to access a line on the T1 module, and the
Remote Call Forwarding (#322) feature must be enabled for the extension.
●
PARTNER® Advanced Communications System
17
Form D—Auxiliary Equipment
Form D—Auxiliary Equipment 0
Please check the box next to any auxiliary equipment you have attached to your phone or phone system.
System vs. Line/Extension based Auxiliary Equipment
Specify the Line or Extension that the equipment is connected to:
System Battery Backup Uninterruptible Power Supply Fax Machine
Music-on-Hold ASA/DXD Card
Call Waiting Hotline External Hotline
Extension Extra Alert Electrical surge protector (IROB) Answering Machine
Modem Credit Card Scanner Passageway Software
Specialty Handset Headset
Contact Closure 1
(i.e., a door lock) Specify operation type 1 second on ______
5 seconds on ______ 3 seconds on (default) _______
Toggle
Contact Closure 2 Specify operation type 1 second on ______
5 seconds on ______ 3 seconds on (default) _______
Toggle
Call Reporting (SMDR) Specify operation type Report type: Report all calls or outgoing calls only?
Output format: How many digits should appear (up to 24)?
Talk time: Should the duration of each call appear?
Loudspeaker paging Number of zones:
AUXILIARY EQUIPMENT LINE # DEDICATED
YES/NO
EXTENSION # HUNT
GROUP
PRIVACY ON/OFF
PARTNER® Advanced Communications System
18
Form D: Instructions for Auxiliary Equipment
Form D: Instructions for Auxiliary Equipment 0
If DXD is checked, specify the following: Direct Extension Dial Delay (#112)-By default, a call rings 2 times before it is answered by the system.
Write number (0-9) if different from default _____. Direct Extension Dial Record/Playback (I 892)-message of up to 48 seconds that caller hears
when call is answered with the Direct Extension Dial feature. Write message below and record from extension 10 or 11: DXD: (PARTNER ACS R2.0
or later only)
NOTE: For T1 lines with Direct Inward Dialing, DXD is ignored.
If ASA is checked, specify the following: Automatic System Answer Delay (#110)-By default, a call rings 2 times before it is answered by the
system. Write number (0-9) if different from default _____. Automatic System Answer Mode (#121)-By default, ASA calls are put on hold after the
greeting plays. Check if calls should continue to ring or be disconnected: Ring Disconnect ASA Record/Playback (I 891)-message of up to 65
seconds that caller hears when the call is answered by the Automatic System Answer feature. Write message below and record from extension 10
or 11:
NOTE: For T1 lines with Direct Inward Dialing, ASA is ignored.
Description of each equipment with default settings and recommended program options.
Battery Backup: This is required in some countries because power can be lost several times a day. It is not typically used in the United States.
UPS: Uninterruptible Power Supply. Used as protection in the event of occasional power losses.
The following settings may be useful for auxiliary equipment: For a dedicated line (such as a Fax line, see Form B), assign the line to the
equipment extension and remove it from other extensions. To prevent other extensions from interrupting calls, write “A” (Assigned) in the
Automatic Extension Privacy (#304) column. In general, do not assign auxiliary equipment extensions to a Pickup Group, Calling Group,
Hunt Group, or Night Service Group.
PARTNER® Advanced Communications System
19
Form E—System Configuration: Default Settings
Form E—System Configuration: Default Settings 0
For many features, your PARTNER system is pre-programmed with a default setting. In the table below, either confirm the default setting (see
backside of page for details on these) or write in the preferred setting.
1. How many lines are assigned to each extension?
2. If you wish to use a password for Night Service and dialing restrictions, write the 4-digit password.
3. While a call is being transferred which of the following would you like the caller to hear? Circle one. Ringing Silence Music
4. How many times should a transferred call ring before it is sent to the transfer return extension? Transfer Return Rings: _____
5. Would you prefer that the music-on-hold jack be activated or de-activated? Circle one. Activated De-Activated
6. The PARTNER system will automatically calculate daylight savings, unless you specify NO. YES: _____ NO: _____
7. If any of your lines will not be “Touch-Tone” lines, write in the telephone number of each rotary
line? Rotary Lines:
8. If any of your lines will be pooled together, circle POOL. Otherwise, if all your lines will operate
independently circle KEY. If you circled POOL, see Form F5 for more details. KEY POOL
9. How long should a call be on hold before the PARTNER system provides a reminder tone
(Hold Reminder Tone) at the extension? Circle one. (The default is 60 seconds.)
NOTE: If you do not want the system to provide Hold Reminder Tone, select “Not Active.”
10 seconds 90 seconds
20 seconds 120 seconds
30 seconds 150 seconds
45 seconds 180 seconds
60 seconds Not Active
10. Will you use a T1 line with the PARTNER system? Circle one. If you circled YES, see the
PARTNER ACS T1 Module Planning Forms (Forms G1, G2, G3, and G4) for information about
a T1 line.
YES NO
PARTNER® Advanced Communications System
20
Form E: Instructions for System Configuration: Default Settings
Form E: Instructions for System Configuration: Default Settings 0
QUESTION 1: LINES PER EXTENSION:
For the PARTNER ACS processor or 308EC module, the default setting assigns 3 lines to each extension.
For the 206 module, the default setting assigns 2 lines to each extension.
For the 400 module, the default setting assigns 4 lines to each extension.
For the 1600 DSL module, the default setting assigns 16 lines to each extension (R4).
For the 012E module, the default setting assigns 0 lines to each extension (R5).
For the T1 module, the default setting assigns 16 lines to each extension (R6).
QUESTION 2: SYSTEM PASSWORD:
The default setting is “No Password.” If a password is desired, this password will be required to override dialing restrictions and to turn Night
Service on and off.
QUESTION 4: RINGS BEFORE THE TRANSFER RETURNS:
By default, a transferred call rings 4 times before it goes to the transfer return extension. If preferred setting is different than 4, write in the
preferred number of rings. (Options are 1 through 9).
QUESTION 8: POOL VS. KEY:
Most PARTNER customers operate their lines in KEY mode. This mode works well for customers with a minimum number of incoming lines
(that is, less than 5). In Key mode, the selected lines will show up as distinct buttons on each user's phone. The user can view the buttons to
determine which lines are in use, and which are open before initiating a call. In HYBRID mode, some of the lines are pooled together. This
pooling is transparent to the user. For instance if 3 lines are pooled under the company's main number, up to 3 users can select the button
marked with that number before the pool is busy. This mode is appropriate for companies requiring a lot of lines.
If you wrote POOL in this box, see Form F5. Pooling is only available for PARTNER ACS R2.0 or later. By default, the system is configured for
KEY mode.
QUESTION 9: HOLD REMINDER TONE:
By default, the PARTNER system will provide a reminder tone for a call on hold for 60 seconds. If the preferred setting is different from 60
seconds, circle the setting you want to use. (If you do not want the PARTNER system to provide Hold Reminder Tone, select “Not Active.”)
QUESTION 10: T1 LINE
If you will use a T1 line with the PARTNER system, circle “YES,” and see the PARTNER ACS T1 Module Planning Forms (Forms G1, G2, G3,
and G4.) A T1 line is only available for PARTNER ACS R6.0.
PARTNER® Advanced Communications System
21
Forms F1-F5: System Configuration: Lists
Forms F1-F5: System Configuration: Lists 0
In this form, you need to create five different tables. One for each of the following:
■System Speed Dial
■Disallowed and Allowed Lists
■Hunt Groups
■Forced Account Code
■Customized Extensions/Pool Access Restrictions
PARTNER® Advanced Communications System
22
Form F1—System Speed Dial
Form F1—System Speed Dial 0
Optional for PARTNER Advanced Communications System. For additional instructions, see next page.
To Dial: On system phones, press f + 3–digit code. On standard phones, press # + 3–digit code while receiving intercom dial tone.
Code Name/Company *
1
1. You can dial System Speed Dial numbers that are marked with * at any time, regardless of dialing restrictions placed on your extension. System Speed Dial numbers are
programmed by the System Manager (report problems and suggested revisions to your System Manager).
Telephone No.2
2. Telephone number can be up to 28 digits, including 0–9, *, #, and special dialing functions.
Code Name/Company *
1 Telephone No.2 Code Name/Company *
1 Telephone No.2
600 634 668
601 635 669
602 636 670
603 637 671
604 638 672
605 639 673
606 640 674
607 641 675
608 642 676
609 643 677
610 644 678
611 645 679
612 646 680
613 647 681
614 648 682
615 649 683
616 650 684
617 651 685
618 652 686
619 653 687
620 654 688
621 655 689
622 656 690
623 657 691
624 658 692
625 659 693
626 660 694
627 661 695
628 662 696
629 663 697
630 664 698
631 665 699
632 666
633 667
PARTNER® Advanced Communications System
23
Form F1: System Speed Dial Supplemental Instructions
Form F1: System Speed Dial Supplemental Instructions 0
With System Speed Dialing, a user can dial a stored number by pressing four buttons: the f button (# on a standard phone) followed by a 3-digit
code. Storing a telephone number as a Speed Dial number lets users dial more quickly. Other kinds of numbers—such as account codes and other
dialing sequences—also can be stored as Speed Dial numbers.
The system allows up to 100 System Speed Dial numbers that everyone on the system can use, as well as up to 20 Personal Speed Dial numbers
for each extension (for the personal use of the extension user).
Please have the System Speed Dial Numbers form filled out when the technician arrives to install the system. After installation, photocopy this form
and distribute a copy to everyone using the system. Users should keep this form near their phones for reference when placing calls.
General Guidelines 0
Each System Speed Dial number is assigned a 3-digit code from 600-699.
For example, suppose employees frequently call Acme Supplies and Acme’s telephone number is stored for code 620. To call Acme, a user simply
dials f 6 2 0. If Acme moves, or the phone number changes, program the new telephone number and users still dial f 6 2 0 to reach
Acme.
Record the following information for each System Speed Dial number:
Name/Company 0
Write the name of the person or company to which the number belongs. For other types of numbers, such as account codes, enter a description of
the number.
* Column (Marked System Speed Dial Numbers) 0
If users should be able to call a particular System Speed Dial number, regardless of any dialing restrictions placed on their extensions, “mark” the
number so it can be dialed at all times. Mark the number by placing a check mark in this column, and pressing * before the number when storing it.
For marked numbers, the stored number does not appear on a display phone when a user dials the Speed Dial code. Account codes cannot be
marked.
PARTNER® Advanced Communications System
24
Form F1: System Speed Dial Supplemental Instructions
Telephone Number 0
Write the number exactly as it should be dialed. Numbers can be up to 28 digits, including the digits 0–9, *, #, and the special dialing functions
discussed next. To store a telephone number, include the dial-out code, toll-call prefix, and area code (if needed), along with the number.
PARTNER® Advanced Communications System
25
Form F2a—Disallowed Lists
Form F2a—Disallowed Lists 0
Disallowed Phone Number Lists (#404)
Required only if Disallowed List Assignment (#405) is specified on Form F5.
Write the telephone numbers that users are prevented from dialing.
List 1 List 2 List 3 List 4 List 5 List 6 List 7 List 8
Entry Telephone No.1
1. Telephone Number can be up to 12 characters, including 0–9, * and #. Write! for wildcard (press Hold to program).
Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1
01 01 01 01 01 01 01 01
02 02 02 02 02 02 02 02
03 03 03 03 03 03 03 03
04 04 04 04 04 04 04 04
05 05 05 05 05 05 05 05
06 06 06 06 06 06 06 06
07 07 07 07 07 07 07 07
08 08 08 08 08 08 08 08
09 09 09 09 09 09 09 09
10 10 10 10 10 10 10 10
PARTNER® Advanced Communications System
26
Form F2b—Allowed Lists
Form F2b—Allowed Lists 0
Allowed Phone Number Lists (#407)
Required only if Allowed List Assignment (#408) is specified on Form F5.
Write the telephone numbers that users can dial regardless of assigned restrictions.
List 1 List 2 List 3 List 4 List 5 List 6 List 7 List 8
Entry Telephone No.1
1. Telephone Number can be up to 12 characters, including 0–9, * and #. Write! for wildcard (press Hold to program).
Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1
01
02
03
04
05
06
07
08
08
10
PARTNER® Advanced Communications System
27
Form F2a & F2b: Instructions for Creating Disallowed and Allowed Lists
Form F2a & F2b: Instructions for Creating Disallowed and Allowed Lists 0
Use this form to specify lists of Disallowed and Allowed telephone numbers.
You can create up to 8 lists each of Disallowed and Allowed telephone numbers. Each list can have up to 10 numbers.
1. Under the List number, write a name for the list (for example, “Suppliers”).
2. In the “Telephone No.” column, write the entries for the list. You can specify complete telephone numbers or categories of numbers.
■To specify a complete number, write it exactly as it would be dialed, including (if needed) a dial-out code, toll-call prefix, and area code.
■To specify a category, provide one or more entries to describe an entire class of calls (such as an area code or local exchange). Preventing
calls to a category may require more than one entry, to allow for different ways of dialing a number (see “Examples of Disallowed List
Entries” below).
After a list has been created, it can be assigned to an extension (see Form C).
Disallowed Phone Number Lists (#404) 0
With Disallowed lists, you can prevent users from dialing specific telephone numbers or categories (for example, calls to 976 exchanges for pre-
recorded messages such as horoscopes, and calls to 900 area code “chat lines”).
Examples of Disallowed List Entries:
• Preventing Calls to 976 Exchange Numbers
• Preventing Calls to 900 Area Code
• Preventing International (011) Calls
• Preventing Use of a Specific Local Telephone Company Feature Consisting of a * and Two or Three Digits.
Allowed Phone Number Lists (#407) 0
Allowed telephone numbers are exceptions to restrictions. For example, you might put 976 numbers on a Disallowed list, but allow dialing of 976-
1212 for weather reports. Or you might restrict an extension to local dialing only, but assign an Allowed List to permit the user to call specific
customers or suppliers.
PARTNER® Advanced Communications System
28
Form F3—Hunt Groups
Form F3—Hunt Groups 0
Hunt Group Extensions (#505)
Assign Extensions to Hunt Groups Assign Extensions to Hunt Groups
10 34
11 35
12 36
13 37
14 38
15 39
16 40
17 41
18 42
19 43
20 44
21 45
22 46
23 47
24 48
25 49
26 50
27 51
28 52
29 53
30 54
31 55
32 56
33 57
Ext. Jack No.
Group 1
Group 2
Group 3
Group 4
Group 5
Group 6
Group 7
(Voice Mail)
Group 8
(Fax Detection)
Ext. Jack No.
Group 1
Group 2
Group 3
Group 4
Group 5
Group 6
Group 7
(Voice Mail)
Group 8
(Fax Detection)
PARTNER® Advanced Communications System
29
Form F3: Instructions for Identifying Hunt Group Assignments
Form F3: Instructions for Identifying Hunt Group Assignments 0
To assign extensions to any of the following groups (each extension can be in one or more groups), write the group number or place a check mark
in the appropriate columns.
Hunt Group Extensions 1–6 (#505) 0
Calls can ring or be transferred to the first non-busy extension in a Hunt Group. A call rings at an extension in a Hunt Group three times; if it is not
answered, it hunts to the next non-busy extension, continuing until someone answers or the caller hangs up. (If you voice signal a Hunt Group, only
the first extension is signaled; the call does not keep hunting if there is no answer.) Incoming calls on specific lines can be directed to a Hunt Group
using Group Call Distribution (#206). Do not put PARTNER Messaging, PARTNER MAIL, or PARTNER MAIL VS extensions in Hunt Groups 1–6.
VMS Only (Hunt Group 7) 0
For extensions where PARTNER Messaging, PARTNER MAIL, or PARTNER MAIL VS is connected, check this box to assign the extension to Hunt
Group 7. For PARTNER Voice Messaging, extensions 78 and 79 need to be assigned to Hunt Group 7. The system recognizes any extensions
assigned to Hunt Group 7 as Voice Mail Service (VMS—PARTNER Messaging, PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice
Messaging) extensions. Do not assign any extensions other than VMS extensions to Hunt Group 7. Also, do not assign PARTNER Messaging,
PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice Messaging extensions to any other Hunt Groups, to any Calling or Pickup Groups, or to
the Night Service Group.
Fax Only (Hunt Group 8) 0
Hunt Group 8 is used only for fax detection and transfer. Do not assign any extension other than fax extension to Hunt Group 8.
PARTNER® Advanced Communications System
30
Form F4—Forced Account Code
Form F4—Forced Account Code 0
Forced Account Code List (#409)
Entry Account Code (up to 6 digits)1
1. Valid entries are 0–9; Write! for wildcard (press Hold to program).
Write Description Entry Account Code (up to 6 digits)1 Write Description Entry Account Code (up to 6 digits)1 Write Description
01 34 67
02 35 68
03 36 69
04 37 70
05 38 71
06 39 72
07 40 73
08 41 74
09 42 75
10 43 76
11 44 77
12 45 78
13 46 79
14 47 80
15 48 81
16 49 82
17 50 83
18 51 84
19 52 85
20 53 86
21 54 87
22 55 88
23 56 89
24 57 90
25 58 91
26 59 92
27 60 93
28 61 94
29 62 95
30 63 96
31 64 97
32 65 98
33 66 99
PARTNER® Advanced Communications System
31
Form F4: Instructions for Forced Account Codes
Form F4: Instructions for Forced Account Codes 0
Forced Account Code List (#409) 0
If an extension has been designated for Forced Account Code Entry (#307) on Form F4, the user must dial an account code before an outside
telephone number can be dialed. Account codes, each up to 16 digits in length, can be used to associate telephone calls with a particular
department or client. Account codes print on SMDR call reports and on reports generated by call accounting packages.
If Forced Account Code verification is desired, entries must be made in the Forced Account Code List (#409). When the system verifies an account
code, it compares only the first six digits of the user-entered account code to the entries in the Forced Account Code List. For a match to be
successful, the user must dial at least the account code’s associated list entry, even though the user can dial up to 16 digits for an account code.
Wildcard entries are allowed on this list.
(R3.0 or later only) Users can dial “911” without entering an account code.
PARTNER® Advanced Communications System
32
Form F5—Customized Extensions/Pool Access Restrictions
Form F5—Customized Extensions/Pool Access Restrictions 0
E4NA A NA
A
NA NA 2 3 P NA
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Identify Extension Settings
if different from default
Write line numbers or pool access
codes in each column to show desired
Line Ringing options.
Identify Line Ringing (CTP) Option if different
from default
Identify
Group Assignments
Identify Restrictions/Permissions
if different from default
Write line numbers
or pool access
codes for Line
Access Restriction
(#302) or Pool
Access Restriction
(#315)
Outgoing Call
Restriction (#401)
Disallowed List
Assignment (#405)
Allowed List
Assignment (#408)
Pickup Group
Extensions (#501)
Calling Page Group
Extensions (#502)
Hunt Group
Extensions (#505)
VMS Only
Night Service
Group Extensions (#504)
FAX Only
Ext. Jack No.
Display Language (#303)
Auto Exit Privacy (#304)
Abbreviated Ringing (#305)
Forced Acct. Code Entry (#307)
Distinctive Ringing (#308)
Automatic VMS Cover (#310)
Voice Interrupt on Busy (#312)
Call Coverage Rings (#320)
VMS Cover Rings (#321)
Line Access Mode (#313)
List Individual lines
(#301) for Pooled
Extensions
Hybrid
Mode
Only
44 44 4 4 4 4 4 4NA4NA4NA4NA4
Immediate
lines
4Delayed No Ring
pools
4
Line/Pools3
Not Assigned OUT
only IN
only NO
Access NR 4
1 - 8 1 - 8 1 - 4 1 - 4 1 - 6 7 8
26
27
28
29
30
31
32
33
NA
Remote Call Forwarding (#322)
4
K
ALL
PARTNER® Advanced Communications System
33
Form F5—Customized Extensions/Pool Access Restrictions (Continued)
Form F5—Customized Extensions/Pool Access Restrictions (Continued) 0
E4NA A NA
A
NA NA 2 3 P NA
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
78
79
Identify Extension Settings
if different from default
Write line numbers or pool access
codes in each column to show desired
Line Ringing options.
Identify Line Ringing (CTP) Option if different
from default
Identify
Group Assignments
Identify Restrictions/Permissions
if different from default
Write line numbers
or pool access
codes for Line
Access Restriction
(#302) or Pool
Access Restriction
(#315)
Outgoing Call
Restriction (#401)
Disallowed List
Assignment (#405)
Allowed List
Assignment (#408)
Pickup Group
Extensions (#501)
Calling Page Group
Extensions (#502)
Hunt Group
Extensions (#505)
VMS Only
Night Service
Group Extensions (#504)
FAX Only
Ext. Jack No.
Display Language (#303)
Auto Exit Privacy (#304)
Abbreviated Ringing (#305)
Forced Acct. Code Entry (#307)
Distinctive Ringing (#308)
Automatic VMS Cover (#310)
Voice Interrupt on Busy (#312)
Call Coverage Rings (#320)
VMS Cover Rings (#321)
Line Access Mode (#313)
List Individual lines
(#301) for Pooled
Extensions
Hybrid
Mode
Only
44 44 4 4 4 4 4 4NA4NA4NA4NA4
Immediate
lines
4Delayed No Ring
pools
4
Line/Pools3
Not Assigned OUT
only IN
only NO
Access NR 4
1 - 8 1 - 8 1 - 4 1 - 4 1 - 6 7 8
50
51
52
53
54
55
56
57
NA
Remote Call Forwarding (#322)
4
PARTNER® Advanced Communications System
34
Form F5: Instructions for Pool Access Restrictions
Form F5: Instructions for Pool Access Restrictions 0
Pool Access Restriction (#315) 0
By default, access to all lines and pools is set to No Restriction. To change the default, write the line numbers or pool access codes in the
appropriate columns, as follows:
Outgoing only–User can place outside calls and receive only transferred calls on specified line or pool.
Incoming only–User cannot place outside calls but can receive calls on specified line or pool.
No Access–User cannot place or receive outside calls on specified line or pool (but can receive transferred calls, pick up calls on hold, or join calls
in Key mode and on key extensions in Hybrid mode).
NOTE: Pool Access Restriction for key extensions in Hybrid mode is set to No Access. Pooling and Hybrid mode are available only if
you are using PARTNER ACS R2.0 or later.
NOTE: For T1 lines with Direct Inward Dialing, the Pool Access Restriction is ignored (that is, users can receive calls on DID lines and
pools that are “Outgoing only” or “No Access”).
Outgoing Call Restriction (#401) 0
Write “IN” or “LOC” to indicate restrictions for all outgoing calls on all lines at that extension, as follows:
IN–User can make only intercom calls to other system extensions.
LOC–User can make only intercom and local outside calls (no calls that require a “0” or “1” prefix).
Any available outside lines can still be used to dial numbers on an Allowed Phone Number List assigned to the extension, numbers on the
Emergency Phone Number List, or Marked System Speed Dial numbers.
PARTNER® Advanced Communications System
35
PARTNER® ACS 1600 DSL Module Planning Checklist
PARTNER® ACS 1600 DSL Module Planning Checklist 0
Use this job aid to help you collect, organize and record the settings necessary for a PARTNER installation that includes the 1600 DSL module.
Always double-check this data before using this document to program the module.
■There is a worksheet at the end of this checklist that you can use for settings that will not fit in the table.
■All sample IP addresses used are in the private domain. In most cases, public addresses are required.
Customer: ___________________________________
Contact: ____________________________________ Phone: _______________________ Email: ___________________________
Sales person: ________________________________ Phone: _______________________ Email: ___________________________
Installer: ____________________________________ Phone: _______________________ Email: ___________________________
ISP contact: _________________________________ Phone: _______________________ Email: ___________________________
SDSL contact:________________________________ Phone: _______________________ Email: ___________________________
SDSL tech support contact: _____________________ Phone: _______________________ Email: ___________________________
Required Information Notes Sample values Enter values for current installation
1. SDSL settings
SDSL activation date1When service will be available at the customer site.
NOTE: The SDSL provider should verify SDSL signal
at the customer demarcation point.
4-10-01 AM
Voice Gateway1The manufacturer connecting the SDSL calls to the
PSTN. Lucent PathStar,
Copper Com, Jetstream,
Tollbridge
Jitter delay1In most cases, the defaults for this setting are
appropriate. If voice quality is poor, use the sample
values shown.
Frame Relay = 17msec;
ATM = 6msec
DSLAM1The manufacturer of the SDSL voice and data stream
multiplexer. Lucent Stinger,
Copper Mountain
Datalink protocol1The transport protocol: ATM or Frame Relay. ATM, Frame Relay
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR
PARTNER® Advanced Communications System
36
PARTNER® ACS 1600 DSL Module Planning Checklist
Required Information Notes Sample values Enter values for current installation
2. Custom DSLAM
settings If your SDSL provider uses a DSLAM not included on
the list at right, you must obtain and program the
information in this section to complete the configuration.
Lucent Stinger
Nokia
Copper Mountain
Paradyne
AccessLan
Set SDSL speed
automatically1Allows the 1600 DSL to automatically match the current
SDSL speed. Always try the highest speed first. Set SDSL Speed to Auto
Cycle (Nokia); Set SDSL
Speed to Auto Sense
(Copper Mountain);
SDSL Sync Delay
(Lucent)
Conexant AutoBaud
Mode1Certain DSLAMs use this mode to negotiate line speed. Enable/Disable
Manual SDSL speed1The static data rate for the SDSL line. A value divisible by
8 Kb between 144 Kbps
and 2320 Kbps
Set Data to FRAMED
mode (Nokia)1
Leave at default value (Y) unless instructed otherwise
by the service provider. Y or N
SDSL Interface Mode
(Bit Order)1Copper Mountain DSLAM uses “Magnitude, Sign.” All
others use “Sign, Magnitude.” “Magnitude, Sign”;
“Sign, Magnitude”
3. Frame Relay PVC
settings Obtain these permanent virtual circuit settings if your SDSL provider uses the Frame Relay protocol. Remember that separate PVC
settings are required for the voice and data connections.
DLCI number1Identifies the logical channel established over the Frame
Relay/SDSL connection. There is one DLCI for data and
one for voice. The SDSL provider should give you two
numbers.
45, 46 Voice:
Data:
Encapsulation1The manner in which headers are assigned to packets.
Differentiates between voice calls and data. Proprietary Voice
DLCI, RFC 1490 Voice:
Data:
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR
PARTNER® Advanced Communications System
37
PARTNER® ACS 1600 DSL Module Planning Checklist
Required Information Notes Sample values Enter values for current installation
Transmit/Receive CIR1The Committed Information Rate (CIR) to and from the provider. Default values may be
used unless instructed by provider. Value should be the same for both voice and data
PVCs.
There are three values associated with CIR:
• Committed Burst Size (Bc)
• Circuit throughput
• Excess Burst Size (Be)
Leave each of these settings at default values unless instructed otherwise by the service
provider.
FRF.12 End-to-End
Fragmentation1Leave this setting at the default value unless instructed
otherwise by the service provider. Enabled or Disabled Voice:
Data:
Fragment Size1Leave this setting at the default value unless instructed
otherwise by the service provider. 100-1600 Voice:
Data:
4. ATM PVC Settings Obtain these permanent virtual circuit settings if your SDSL provider uses the ATM protocol. Remember that separate PVC settings
are required for the voice and data connections.
VPI1Unique Virtual Port Identifier value assigned to each
ATM connection 32, 33 Voice:
Data:
VCI1Unique Virtual Circuit Identifier value assigned to each
ATM connection. 34, 35 Voice:
Data:
Encapsulation1The manner in which headers are assigned to packets.
Differentiates between voice calls and data. This does
not default automatically. It must be set manually.
Proprietary Voice,
RFC 1483 Voice: Proprietary Voice
Data: RFC 1483
Service Category1The manner in which bits are handled in the PVC.
Differentiates between voice calls and data. Defaults
automatically to UBR for PVCs using proprietary voice
encapsulation.
CBR, UBR Voice: CBR
Data: UBR
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR
PARTNER® Advanced Communications System
38
PARTNER® ACS 1600 DSL Module Planning Checklist
Required Information Notes Sample values Enter values for current installation
5. VoIP settings Obtain these settings if your SDSL provider uses VoIP with the Lucent PathStar or other VoIP voice gateway. These settings are in
addition to the required ATM or Frame Relay settings.
IP address of Notified
Entity1
IP address of the VoIP gateway 192.168.32.2
IP address for MGCP
signaling1Media Gateway Control Protocol. This is the IP address
of the voice PVC on the 1600 DSL; used for signal
control.
192.168.32.3
TOS byte value1Leave at 7 unless specified by SDSL provider. 1-7
IP address for RTP
signaling1Real Time Protocol. This is also the IP address of the
voice PVC on the 1600 DSL; used for controlling the
voice PVC.
192.168.32.3
TOS byte value1Leave at 7 unless specified by SDSL provider. 1-7
6. IP Router Settings IP router settings apply to the data PVC only.
SDSL (WAN) port
address2The public address that external routers use to find the
1600 DSL module. Select the data PVC when
configuring.
192.168.32.40
WAN port subnet mask2Required regardless of transport protocol. 255.255.255.0
Normal/High priority2Sets the priority of the data port; leave at normal for data
PVC; set to high if using MGCP voice (VoIP). Normal/High
Default route (gateway)
IP address2IP address of the ISP. The address to which the router
sends packets it otherwise does not know how to route.
NOTE: The netmask for the default route does not
require a manual setting. The netmask is determined
automatically.
192.168.32.2
10/100BaseT Ethernet
address3Address for the LAN port of the 1600 DSL module. 192.168.32.2
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR
PARTNER® Advanced Communications System
39
PARTNER® ACS 1600 DSL Module Planning Checklist
Required Information Notes Sample values Enter values for current installation
10/100BaseT Ethernet
subnet mask3Specifies the size of the network to which the LAN port
is connected. 255.255.255.0
User ID3Restricts access to the 1600 DSL at the User level.
Case-sensitive. Up to 17 alphanumeric characters.myID
User password3Restricts access to the 1600 DSL at the User level.
Case-sensitive. Up to 17 alphanumeric characters. mypassword
NetMan password3Restricts access to the 1600 DSL at the network
manager level (all functions). Case-sensitive. Up to 17
alphanumeric characters.
mypassword
DHCP3Specify whether the DHCP feature of the 1600 DSL
should be turned on. E (to enable); D (to
disable)
Physical Port for DHCP
Server (gateway server
address)3
If 1600 DSL module is the DHCP server, enter the IP
address of the LAN port. 192.168.32.17
DHCP Lease time3Duration of dynamically assigned IP addresses. 28800 seconds
DNS server address2Optional.
NOTE: The netmask for the DNS server does not
require a manual setting. The netmask is determined
automatically.
192.168.35.1
High IP Address for
range pool (Address
pool end address)3
Last address in a range of dynamically assigned IP
addresses. 192.168.32.127
Low IP Address for
range pool (Address
pool start address)3
First address in a range of dynamically assigned IP
addresses. 192.168.32.65
Domain name3The name for a manageable group of computers. xyzcorp.com
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR
PARTNER® Advanced Communications System
40
PARTNER® ACS 1600 DSL Module Planning Checklist
Required Information Notes Sample values Enter values for current installation
Static Binding IP
address3Links a host to an address using MAC number. 192.168.32.33
00:c0:d5:d4:da:2c See worksheet (if necessary)
NAT3Allows multiple LAN hosts to access the Internet behind
one public IP address. E (to enable); D (to
disable)
7. Packet filtering needs
Actions to be permitted
or denied3Enter rules via the IP Filtering Configuration menu. Permit HTTP, Deny PING See worksheet (if necessary)
IP-based servers
supported by customer3Obtain IP addresses for all servers that require external
access. Email 198.168.34.53
Web 198.168.121.13
8. Routing requirements
Activate RIP3Optional; Only for more complex networks. Version 1 Broadcast;
Version 2 Broadcast;
Version 2 Multicast
Static routing table
entries3Only used if other routers exist on the network. See worksheet (if necessary)
9. Bridging settings Bridging is a rare configuration that allows the 1600 DSL to support older, in-place LAN protocols, such as AppleTalk. Bridging
directs information by hardware MAC address rather than IP address.
Bridge Aging
Timer3
Spanning Tree:
Enabled3
Spanning Tree: Port
Priority3
Spanning Tree: Hello
Time3
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR
PARTNER® Advanced Communications System
41
PARTNER® ACS 1600 DSL Module Planning Checklist
Required Information Notes Sample values Enter values for current installation
Spanning Tree: Max
Age3
Spanning Tree: Forward
Delay3
Spanning Tree: Path
Cost3
1. Obtained from SDSL provider
2. Obtained from ISP
3. Obtained from customer/LAN VAR
PARTNER® Advanced Communications System
42
PARTNER® ACS 1600 DSL Module Planning Checklist
Worksheet for extended values 0
Use the following space to note values that will not fit in the Planning Checklist table.
For example, NAT addresses, firewall considerations, routing values, etc.
PARTNER® Advanced Communications System
43
PARTNER® ACS T1 Module Planning Forms
PARTNER® ACS T1 Module Planning Forms 0
Use the following forms to help you collect, organize, and record the settings necessary for a PARTNER installation that includes the T1
module. Most of this information must be provided to you by your T1 service provider.
Always double-check this data before using this document to program the module.
Customer: ___________________________________
Contact: ____________________________________ Phone: _______________________ Email: ___________________________
Sales person: ________________________________ Phone: _______________________ Email: ___________________________
Installer: ____________________________________ Phone: _______________________ Email: ___________________________
ISP contact: _________________________________ Phone: _______________________ Email: ___________________________
T1 contact:__________________________________ Phone: _______________________ Email: ___________________________
T1 tech support contact: ________________________ Phone: _______________________ Email: ___________________________
PARTNER® Advanced Communications System
44
Form G1—T1 Module Parameters
Form G1—T1 Module Parameters 0
Note: This form displays the default parameters for the T1 module.
T1 PARAMETERS SETTING
Clock Type Loop Local
CSU Activation Enabled Disabled
Framing Type Extended Super Frame (ESF) D4 Compatible
Line Encoding Binary Zero Code Suppression (B8ZS) Alternate Mark Inversion (AMI)
Transmit Line Build Out 0 dB -7.5 dB -15.0 dB -22.5 dB
Line Equalization Transmission Length: 0 - 110 feet
110-220 feet
220-330 feet
330-440 feet
440-550 feet
550-660 feet
> 660 feet
PARTNER® Advanced Communications System
45
Form G1: Instructions for T1 Module Parameters
Form G1: Instructions for T1 Module Parameters 0
Circle the settings you want to use.
Clock Type
Specify whether the T1 service provider (Loop) or the PARTNER T1 module (Local) will provide the clock source.
CSU Activation
Specify whether the PARTNER T1 module will provide CSU functionality. (The PARTNER T1 module has an internal CSU.) If you will use an
external CSU/DSU, specify that the PARTNER T1 module CSU will be disabled.
Framing Type
Specify the framing type.
Line Encoding
Specify the line encoding.
Transmit Line Build Out
Specify the transmit line build out setting.
NOTE: The Transmit Line Build Out setting is used only when the CSU Activation setting is “Enabled.”
Line Equalization Transmission Length
Specify the line equalization transmission length setting. This is the length of the connection between the external CSU/DSU and the PARTNER
T1 module.
NOTE: The Line Equalization Transmission Length setting is used only when the CSU Activation setting is “Disabled.”
PARTNER® Advanced Communications System
46
Form G2—T1 Module Line Settings
Form G2—T1 Module Line Settings 0
Note: This form displays the default line setting for each T1 line.
LINE
NO. T1
CHANNEL
NO.
LINE TYPE
HOLD D ISCONNECT
TIME
ASSIGN LINE
FOR DID
OPERATION
INWARD DIAL M ODE INCOMING
SEIZURE TYPE
OUTWARD DIAL
MODE
OUTGOING
SEIZURE TYPE
SUPPLY
LOCAL DIAL
TONE
INCOMING
ANSWER
SUPERVISION T IME
T1-E&M 300 No Touch Tone Wink Touch Tone Wink No 300
49
510
611
712
813
914
10 15
11 16
12 17
13 18
14 19
15 20
16 21
17 22
18 23
19 24
PARTNER® Advanced Communications System
47
Form G2: Instructions for T1 Module Line Settings
Form G2: Instructions for T1 Module Line Settings 0
COLUMN 1 – LINE
Displays the line on the PARTNER system.
COLUMN 2 – T1 CHANNEL NO.
Displays the T1 channel associated with the PARTNER line.
COLUMN 3 – LINE TYPE
Enter whether this line will be used for voice calls. Choices are T1-E&M (Equipped) and T1-UNEQ (Unequipped). Use T1-E&M for all T1 lines
that will be used for voice calls using the PARTNER T1 module.
COLUMN 4 – HOLD DISCONNECT TIME
Enter the hold disconnect time for this line. Choices are No detection, or 10 msec to 2400 msec in 10 msec increments.
COLUMN 5 – ASSIGN LINE FOR DID OPERATION
Enter whether this line has Direct Inward Dialing.
COLUMN 6 – INWARD DIAL MODE
The inward dial mode for the T1 line is Touch Tone.
COLUMN 7 – INCOMING SEIZURE TYPE
Enter the type of incoming signaling for this line. Choices are Wink and Automatic. For T1 lines with DID service, use Wink. For T1 lines without
DID service, use Automatic.
COLUMN 8 – OUTWARD DIAL MODE
The outward dial mode for the T1 line is Touch Tone.
COLUMN 9 – OUTGOING SEIZURE TYPE
Enter the type of outgoing signaling for this line. Choices are Wink and Automatic. For T1 lines connected to a Central Office, use Wink.
Consult your T1 service provider for more information.
COLUMN 10 – SUPPLY LOCAL DIAL TONE
Enter whether the PARTNER system should provide dial tone when PARTNER users go off hook on this line. Choices are No (the T1 Service
Provider provides dial tone) and Yes (the PARTNER system provides dial tone).
COLUMN 11 – INCOMING ANSWER SUPERVISION TIME
Enter the incoming answer supervision time for this line. Choices are 20 msec to 4800 msec in 20 msec increments.
PARTNER® Advanced Communications System
48
Form G3—Direct Inward Dialing (DID)
Form G3—Direct Inward Dialing (DID) 0
Enter the following information if the system will use DID.
1. What are the expected number of digits from the T1 service provider?
2. What extension will be the DID Backup Extension?
3. What DID numbers did you purchase from the T1 service provider?
PARTNER® Advanced Communications System
49
Form G3: Instructions for Direct Inward Dialing (DID)
Form G3: Instructions for Direct Inward Dialing (DID) 0
QUESTION 1: EXPECTED NUMBER OF DIGITS:
Enter the number of digits the T1 service provider will send for each incoming call. Choices are 1 to 4 digits. The default is 3 digits.
QUESTION 2: DID BACKUP EXTENSION:
Enter the backup extension for calls on DID lines. The backup extension receives incoming DID calls that are not mapped to an extension,
calling group, or hunt group. The default setting is “10.”
QUESTION 3: DID NUMBERS PURCHASED:
Enter the DID numbers you purchased from the T1 service provider.
PARTNER® Advanced Communications System
50
Form G4—Direct Inward Dialing (DID) Mapping Table
Form G4—Direct Inward Dialing (DID) Mapping Table 0
DID Mapping Table
Item
No.
DID Number Extension/Hunt
Group/Call Group Item
No.
DID Number Extension/Hunt
Group/Call Group Item
No.
DID Number Extension/Hunt
Group/Call Group
13569
23670
33771
43872
53973
64074
74175
84276
94377
10 44 78
11 45 79
12 46 80
13 47 81
14 48 82
15 49 83
16 50 84
17 51 85
18 52 86
19 53 87
20 54 88
21 55 89
22 56 90
23 57 91
24 58 92
25 59 93
26 60 94
27 61 95
28 62 96
29 63 97
30 64 98
31 65 99
32 66 100
33 67
34 68
PARTNER® Advanced Communications System
51
Form G4: Instructions for Direct Inward Dialing (DID) Mapping Table
Form G4: Instructions for Direct Inward Dialing (DID) Mapping Table 0
DID NUMBER COLUMN:
Enter the DID numbers you purchased from the T1 service provider.
EXTENSION/HUNT GROUP/CALL GROUP COLUMN:
Enter the extension, hunt group, or calling group you want to map to the corresponding DID number.
PARTNER® Advanced Communications System
52
Appendix A: Security Notification and Checklist
Appendix A: Security Notification and Checklist 0
SECURITY NOTIFICATION DOCUMENT
AVAYA I n c . 0
And 0
_______________________________________________________________ 0
I. Introduction 0
The PARTNER ACS 1600 DSL module adds the ability to make Internet connections to your business. Internet connections pose inherent risks.
This notification, and the associated checklist, are intended to help business owners recognize and minimize those risks.
There are three separate areas of concern to be considered: the ability of an unknown internet user to access your data, the need to control access
to router configuration tables, and the need to store router configuration values for recovery from a catastrophic failure. Those three areas of
concern are addressed in the checklist.
II. Roles and Responsibilities 0
The purchase of a converged communications system is a complicated process involving many phases including vendor selection, equipment
selection, design, ordering, implementation, and systems assurance testing. Throughout each of these phases, customers, manufacturers, and
service providers each have specific roles and responsibilities.
As a manufacturer, Avaya Inc. acknowledges the following responsibilities:
• Develop a system that can provide robust barriers against fraudulent entry.
• Provide information to customers and service providers about the default state of various points of entry. When appropriate, these entry points
will be defaulted to a secure state.
• Provide clear warnings in product documentation, and address security issues in training classes and training materials.
The service provider must accept the following responsibilities:
• Educate the customer/purchaser on security risks in specific products and applications.
• Educate the customer/purchaser on available methods for minimizing risks, and costs associated with implementing those solutions when
appropriate.
PARTNER® Advanced Communications System
53
Appendix A: Security Notification and Checklist
• Implement customer applications in a manner that is as secure as possible, or with appropriate warnings to customers who choose to accept
less than recommended security.
• Avoid introducing any new risks when providing maintenance or other support.
The customer must accept the following responsibilities:
• Provide the overall data network design. This might be done via expertise on the customer payroll, or might be contracted.
• Decide on the degree of security to be implemented in every application. This includes filtering and other barriers associated with data
networking.
• Verify that the system being installed is consistent with your requirements.
• Monitor various components of your data network for abnormal or suspicious operations.
Customer Information:
Service Provider (Installation) Information:
Company Name:
Customer Contact's Name:
Customer Contact Signature-Date:
Company Name:
Consultant/Installer Name:
Consultant/Installer Signature-Date:
PARTNER® Advanced Communications System
54
Appendix A: Security Notification and Checklist
PARTNER® ACS 1600 DSL Module – Security Checklist 0
System Administration Y/N N/A Notes
Router Password changed from default.
Confirm switch password is secure (covered
on another check list). Provides double security when pass-thru used.
Data Network Access Security Y/N N/A Notes
Need for filters has been reviewed and
appropriate work contracted/performed. The 1600 DSL module, or the Internet Service Provider, might
provide filtering.
Need for a firewall application such as
“ChoiceNet” has been reviewed and
appropriate work contracted/performed.
Router Configuration Storage Y/N N/A Notes
Router configuration tables have been stored
outside the router (a “backup”) for recovery
from a catastrophic failure. Note location of
stored tables in “Notes” at right.

Navigation menu