ecobee orporated 116151212151 Smart Thermostat User Manual

ecobee Incorporated Smart Thermostat

User Manual

How to install your ecobee4
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Thermostat Control BoardRcGY1Y2O/BPEKACC-ACC+W2W1RHCFirst things first. Here’s what you’ll find in the box.ecobee smart thermostatBackplateRoom sensor and standPower Extender Kit (PEK)Drywall plugsScrewsInstall guide (this booklet), room sensor manual, wire labels, and voice card.Trim plate
You’ll also need these tools:Drill for mounting anchors (3/16” drill bit)Small flathead screwdriverPhillips screwdriverHammer Pencil Wire stripperOPTIONAL
Guide 1 or Guide 2? Start here to find out.The steps in this section will help you decide which install guide you’ll use to complete the installation.These icons indicate useful tips and important reminders.Start Your Install
ON OFFONOFFSTEP 1Power off your Heating, Ventilation, and Air Conditioning (HVAC) system by using the master switch or circuit breaker box.This is important for your safety.TIP Look for your master switch or circuit breaker box in the basement, attic, utility closet, or behind a wall panel near the thermostat.
TIP If you have a boiler, check to see that the main flame is extinguished.Confirm your system is off by turning on your heat (during winter) or your AC (during summer). Wait a few minutes—you should not feel air coming from your vents.STEP 2
STEP 3Remove your old thermostat cover from the wall.TIP Many thermostats simply pop off or unclip from the base, while others may have screws that you will need to remove.
L1 L2WARNINGHIGH VOLTAGE110 VACOR120 VACOR240 VAC YES NODoes your old thermostat’s backplate have any of these indicators? CHECKPOINT: COMPATIBILITYSadly, you might not be compatible. Great, please continue to the next page.You can double-check here: ecobee.com/compatibility
STEP 4Take a picture of the wires connected to the terminals of your old thermostat. You may need to reference this photo later on.WARNING ecobee4 is designed for 24VAC with a 2A maximum current. Do not connect it to line (high) voltage or millivolt systems.
YES NORCRHRCRH YES NOCHECKPOINT: C WIREDo you have a C wire connected to your old thermostat?Continue to Guide 1Continue to Guide 2
GUIDE 1Install your ecobee with a C wireIf you have a C wire, it will power your ecobee. You won’t need the Power Extender Kit included in the box.Guide 1
YES NOCHECKPOINT: DON’T SKIP AHEADHave you completed steps 1–4 in the ‘Start Your Install’ section?Continue to the next pageReturn to step 1 in ‘Start Your Install’
W/W1Y/Y1RcRCRHCarefully disconnect and label the wires from your old thermostat one at a time, using the labels provided.STEP 5TIP 1 If you have a jumper between Rc, Rh, or R, leave it alone. Only label the wires that run from your wall into a terminal block.TIP 2 To install accessories (humidifier, dehumidifier or ventilator) please refer to the wiring diagrams in the ‘Extras’ section.
RCRCRHW/W1Y/Y1Unscrew the mounting plate of your old thermostat to remove it from the wall.STEP 6WARNING Be careful, as some thermostats may contain mercury. Recycle your old thermostat safely with your local hazardous waste facility.
orRcGY1Y2O/BPEKACC-ACC+W2W1RHCSTEP 7Decide if you want to use the trim plate with your ecobee. The trim plate is useful if you want to hide marks or holes left on the wall by your old thermostat.
STEP 8: OPTIONALIf using the trim plate, align the mounting holes on the trim plate and backplate and press them into place together.
RcGY/Y1W/W1CSTEP 9Pull the wires through the hole in the middle of the backplate and then attach the backplate to the wall using the drywall anchors and screws provided.TIP Use a 3/16” drill bit to drill a hole for the drywall plugs.
YES NOACC-ACC+W2W1RHCRcGY1Y2O/BPEKACC-ACC+W2W1RHCRcGY1Y2O/BPEKRGCW/W1Y/Y1RHRGCW/W1Y/Y1NOYESorDo you have more than one R wire? (That includes R, Rc, and Rh)Insert your wires: Insert your single R, Rc, or Rh wire into the Rc terminal.R or Rc RcRh RhCHECKPOINT: INSERT YOUR R WIRE(S)
RcGY1Y2O/BPEKACC-ACC+W2W1RHCRcGCW/W1Y/Y1STEP 10Insert your remaining wires into the side (not the front) of their corresponding terminal blocks.TIP Press the terminal block levers to insert the wires more easily.
Tug on the wires gently to ensure they are securely connected.TIP When a wire has been connected correctly, the lever on that block will lower. STEP 11
STEP 12Carefully push any excess wires back into the hole and ensure there are no drafts coming from the hole(s) in the wall. TIP Large holes behind your thermostat will affect temperature readings. Prevent drafts by covering the hole(s).
STEP 13Gently press your ecobee into the backplate until it ‘clicks’ into place.TIP If the thermostat ‘rocks’ or is not flush with the wall, be sure the excess wires are pushed all the way into the wall.
ON OFFONOFFTurn the power to your HVAC system back on using the master switch or at the circuit breaker box.STEP 14
hiSTEP 15Say hi to your new ecobee! The screen will power on and guide you through the setup and registration.TIP If your thermostat does not power on, please see the troubleshooting tips in the ‘Extras’ section.
Congratulations, you did it!To complete your setup, follow the instructions on your ecobee screen.ALL DONE!
Install your ecobee without a C wireIf you don’t have a C wire, you’ll need to use the Power Extender Kit (PEK) included to reliably power your ecobee.GUIDE 2Guide 2
YES NOCHECKPOINT: DON’T SKIP AHEADHave you completed steps 1–4 in the ‘Start Your Install’ section?Continue to the next pageReturn to step 1 in ‘Start Your Install’
RCRHRCRHNOYES YES NOContinue to the next pageThe Power Extender Kit will work with your system! The Power Extender Kit requires your system to have the following wires:4 wires: W/W1, Y/Y1, G, and R (or Rc or Rh)or 3 wires: Y/Y1, G, and R (or Rc or Rh)CHECKPOINT: 3 OR 4 WIRESDo you have these wires?Contact us To proceed call 1.877.932.6233 or email support@ecobee.com
ecobee wire labelsLabel wires at your: Thermostat Control BoardSTEP 5Take your Power Extender Kit, wire labels, tools, your smartphone, and go to your HVAC system.TIP Your HVAC system can most often be found in your basement or your attic.
Control boardYWGCRSTEP 6Open your HVAC system’s cover to reveal the control board.WARNING HVAC systems contain high voltage wires. Use caution when working with the control board.
YWGCRSTEP 7Take a picture of the wires connected to your control board. You may need to reference this photo later on.
YWGCRWYGRSTEP 8Label only the R, Y or Y1, G, and W or W1 wires with the matching labels provided. If you have more than one wire going into these terminals, only label those going to your thermostat.TIP If you have wires connected to both Rc and Rh terminals at the control-board you may have a two transformer system. Please contact support to help you with installation: 1.877.932.6233 or support@ecobee.com.Wires going to your A/C (ignore these)Wires going to your thermostat
WYRYWGCRGYWGCRSTEP 9Disconnect the wires labeled R, Y, G, and W from the control board.
RGYWWGYRSTEP 10Connect the wires you disconnected from the control board into their matching gray terminal blocks on the Power Extender Kit.TIP Press the buttons to insert the wires more easily.
RGYWGYRWSTEP 11Tug on the wires gently to ensure they are securely connected. TIP When a wire has been connected correctly, the button on that block will lower.
YWGCRR G Y WYWGCRSTEP 12Connect the five white wires coming out of your Power Extender Kit to their corresponding terminals on the control board. TIP Once again, tug on the wires gently to ensure they are securely connected.
BEFOREAFTERBEFOREAFTERCHECKPOINT: POWER EXTENDER KITCheck that you have installed the Power Extender Kit correctly. It should be installed between your thermostat wiring and your control board.
TIP Make sure your HVAC panel is fully closed. Some systems will not turn on if the cover panel has not been closed properly.STEP 13Mount the Power Extender Kit inside your HVAC system, taking care not to strain the wires. Close the HVAC cover panel securely and return to your thermostat.
W/W1Y/Y1RcRCRHSTEP 14Back at your thermostat: Carefully disconnect and label the wires from your old thermostat one at a time, using the labels provided.TIP If you have a jumper between Rc, Rh, or R, leave it alone. Only label the wires that run from your wall into a terminal block.
RCW/W1Y/Y1RCRHUnscrew the mounting plate of your old thermostat to remove it from the wall.STEP 15WARNING Be careful, as some thermostats may contain mercury. Recycle your old thermostat safely with your local hazardous waste facility.
orRcGY1Y2O/BPEKACC-ACC+W2W1RHCSTEP 16Decide if you want to use the trim plate with your ecobee. The trim plate is useful if you want to hide marks or holes on the wall left by your old thermostat.
If using the trim plate, align the mounting holes on the trim plate and backplate and press them into place together.STEP 17: OPTIONAL
RcGY/Y1W/W1CSTEP 18Pull the wires through the hole in the middle of the backplate and then attach it to the wall using the drywall anchors and screws provided.TIP Use a 3/16” drill bit to drill a hole for the drywall plugs.
RcGY1Y2O/BPEKACC-ACC+W2W1RHCRcRHGCW/W1PEKY/Y1STEP 19Remove the Rc, C, and PEK labels from the label sheet and attach them to the wires as shown below: R/Rc/Rh Rc G C Y PEK
TIP Press the terminal block levers to insert the wires more easily.RcGY1Y2O/BPEKACC-ACC+W2W1RHCRcRHGCW/W1PEKY/Y1STEP 20First, connect these 3 wires as shown: Rc, C, PEK Then, connect any remaining wires to their corresponding terminal.
ACC-ACC+W2W1RHCRcGY1Y2O/BPEKRcRHGCW/W1PEKY/Y1 YES NOContinue to the next pageDid you connect the correct wires to the Rc, C, and PEK terminals, as shown below? CHECKPOINT: DON’T SKIP AHEADReturn toStep 19
TIP When a wire has been connected correctly, the lever on that block will lower. STEP 20Tug on the wires gently to ensure they are securely connected.
Carefully push any excess wires back into the hole and ensure there are no drafts coming from the hole(s) in the wall. STEP 21TIP Large holes behind your thermostat will affect temperature readings. Prevent drafts by covering the hole(s).
STEP 22Gently press your ecobee into the backplate until it ‘clicks’ into place.TIP If the thermostat ‘rocks’ or is not flush with the wall, be sure the excess wires are pushed all the way into the wall.
ON OFFONOFFTurn the power to your HVAC system back on using the master switch or at the circuit breaker box. STEP 23
hiSTEP 24Say hi to your new ecobee! The screen will power on and guide you through the setup and registration.TIP If your thermostat does not power on, please see the troubleshooting tips in the ‘Extras’ section.
ALL DONE!Congratulations, you did it!To complete your setup, follow the instructions on your ecobee screen.
In here you’ll find:EXTRAS— Troubleshooting— Meet your ecobee— Wiring diagrams— Warranty and LegalExtras
1. Check that all wires are properly inserted into the terminal blocks at the thermostat. Tug on the wires to ensure they are not loose.If your ecobee doesn’t turn on, please try these steps:TROUBLESHOOTING2. Make sure your HVAC cover pan-el is closed. Some systems will not turn on if the cover panel has not been closed properly.
RRcPEKACC-ACC+W2W1RHRcRHGCW/W1PEKY/Y1GY1Y2O/BC3. If you have only one R wire (ei-ther R, Rc, or Rh), make sure it’s inserted into the Rc terminal.4. If you installed the Power Extender Kit, make sure you inserted the wires into the correct terminals:ecobee support is here to help:CALL1 877.932.6233 (North America)1 647.428.2220 (International)Your R, Rc, or Rh wireTROUBLESHOOTINGEMAILsupport@ecobee.com
Slider to adjust TemperatureHumiditySystem ModeIndoor TemperatureWeatherQuick ChangesVoiceControlMEET YOUR ECOBEEHere’s what you’ll see on the home screen:Menu
MEET YOUR ECOBEESystem Mode Shows your current ecobee setting (heat/cool/auto/off).Humidity Shows the indoor humidity in your home.Indoor Temperature Shows the indoor temperature in your home.Slider to adjust Temperature Slide the bubble up or down to adjust your preferred temperature.And here’s what that means:Menu Allows you to control your system, schedule a vacation, and more.Weather Shows the local weather and forecast for the week. Quick Changes Touch this button to easily switch between Home and Away.Voice Control Allows you to turn volume up/down and enable/disable microphone.
HeatYour system is in heat mode. A white icon means your system is off. An orange icon means your system is running.CoolYour system is in cool mode. A white icon means your system is off. A blue icon means your system is running.FanYour fan is currently running.AutoYour system is in Auto mode, meaning your system will heat or cool as required.MEET YOUR ECOBEEThese system mode icons are shown on the Home screen and in Quick Changes.
2HomeMENUAwayMenu(with notification)Quick ChangesWeatherRegistrationVacationSystem Settings ScheduleCustom 1 (of 5)AboutAlerts andRemindersSleepComfort SettingsCOMFORT SETTINGSVOICEMore common icons you’ll find:MenuHOME SCREENVoice Control Microphone Off Push to Talk
RcGY1Y2O/BPEKACC-ACC+W2W1CRHY1 Y2 C Y1 Y2 W1 W2 R C GWIRING DIAGRAMConventional heating and cooling (up to 2 stages each).Air Conditioner FurnaceStage 2 heat and cool, if applicableNOTE Do not connect any jumper wires between Rc and Rh. ecobee does this automatically. The R wire needs to go into the Rc terminal on your ecobee.
RcGY1Y2O/BPEKACC-ACC+W2W1CRHW2O/B Y1 Y2 R C W1O/B W2 Y1 GY2 R CNOTE Do not connect any jumper wires between Rc and Rh. ecobee does this automatically. The R wire needs to go into the Rc terminal on your ecobee.Heat pump (air or geothermal) with auxiliary heat.Heat Pump Air HandlerStage 2 compressor and auxiliary heat, if applicableWIRING DIAGRAM
RcGY1Y2O/BPEKACC-ACC+W2W1CRHY1 Y2 R C GY2Y1 C O/B* W1 W2RAir HandlerAir Conditioneror Heat Pump*BoilerWIRING DIAGRAMBoiler or radiant system with air handler and conventional cooling or heating.*Stage 2 heat and cool, if applicable*Reversing valve for heat pumps onlyNOTE Do not connect any jumper wires between Rc and Rh. ecobee does this automatically. The R wire needs to go into the Rc terminal on your ecobee.
RcGY1Y2O/BPEKR G Y WW Y G RACC-ACC+W2W1CRHWIRING DIAGRAMPower Extender Kit thermostat wiring.NOTE Do not connect any jumper wires between Rc and Rh. ecobee does this automatically. The R wire needs to go into the Rc terminal on your ecobee.
HUMIDIFIER / DEHUMIDIFIER (1-WIRE SETUP)Step 1: Locate the humidifier/dehumidifer control and remove the plate.R C U UU UODTR C G Y WHumidifier/DehumidifierFurnaceControl BoardHumidistat
R C G Y W U UFurnaceControl BoardACC+ACC-W2W1CRHRCGY1Y2O/BPEKHumidifier/DehumidifierHUMIDIFIER / DEHUMIDIFIER (1-WIRE SETUP)Step 2: Wire the humidifier/dehumidifer as shown below.NOTE During setup, select 1-wire (ACC+) accesory on the thermostat screen.
HUMIDIFIER / DEHUMIDIFIER (2-WIRE SETUP)H/UH/UU UHUM(24V)CHumidifier/DehumidifierFurnaceAccesory TerminalsHumidistatStep 1: Locate the humidifier/dehumidifer control and remove the plate.
HUM U U(24V)CFurnaceAccesory TerminalsHumidifier/DehumidifierACC+ACC-W2W1CRHRCGY1Y2O/BPEKNOTE During setup, select 2-wire (ACC+, ACC-) accesory on the thermostat screen.HUMIDIFIER / DEHUMIDIFIER (2-WIRE SETUP)Step 2: Wire the humidifier/dehumidifer as shown below.
VENTILATOR (2-WIRE SETUP)Ventilator /ERV/HRVVentilatorTimerControlVentilatorTimerControlR GR G (HI/LO)Step 1: Locate the ventilator timer control and remove the plate.
VENTILATOR (2-WIRE SETUP)ACC+ACC-W2W1CRHERV/HRVR G (HI/LO)NOTE During setup, select 2-wire (ACC+, ACC-) accesory on the thermostat screen.Step 2: Wire the ventilator as shown below.
LEGALApprovalsThis product was designed and built in accordance to RoHS directive 2002/95/EC and contains no hazardous substances as defined by this directive.FCC Compliance Statement Compliance Notice:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:–Reorient or relocate the receiving antenna.–I ncrease the separation between the equipment and receiver.– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.–Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of FCC rules. Operation is subject to the following two conditions:1. This device may not cause harmful interference.2. This device must accept any interference received, including interference that may cause undesired operation.Change or modifications that are not expressly approved by the manufacturer could void the user’s authority to operate the equipment.RF Exposure Information:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 8 inches during normal operation.Industry Canada (IC) Compliance Notice:This device complies with Industry Canada license-exempt RSS standard(s).Operation is subject to the following two conditions:
defective Products, at no charge. Any replacement and/or repaired device are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. A proof-of-purchase will be required from the Customer in order for ecobee to provide a replacement and/or repaired device. This Warranty is valid only for Product installed in the country in which it is purchased.If the product is defective, call Customer Service at 1-877-932-6233. ecobee will make the determination whether a replacement product can be sent to you or whether the product should be returned to our address.In the event of a failure of a Product, Customer may: a. if Customer did not purchase the Product directly from ecobee, contact the third party contractor from whom the Product was purchased to obtain an equivalent replacement product, provided the contractor determines that the returned Product is defective and Customer is otherwise eligible to receive a replacement product;b. contact ecobee directly for service assistance at 1-877-932-6233 and ecobee will make the determination whether an advance equivalent replacement Product can be sent to Customer with return shipping supplies (in which case a hold shall be put on Customer’s credit card for the value of the replacement Product until ecobee has received the defective Product). 1. This device may not cause interference.2. This device must accept any interference, including interference that may cause undesired operation of the device.This Class B digital apparatus complies with Canadian ICES-003.RF Exposure Statement:This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter must be installed to provide a separation distance of at least 8 inches from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.FCC ID: WR911615121215 IC ID: 7981A – 11615121215 CAN ICES-3 (B)/NMB-3(B) Assembled in China.Warning: Changes or modifications not expressly approved by ecobee Inc. could void the user’s authority to operate the equipment.3-Year Limited Warrantyecobee warrants that for a period of three (3) years from the date of purchase by the consumer (“Customer”), the ecobee4 (the “Product”) shall be free of defects in materials and workmanship under normal use and service. During the warranty period, ecobee shall, at its option, repair or replace any
Product should be returned to our address. If the returned Product is found by ecobee to be defective and Customer is otherwise eligible to receive a replacement product, no amount shall be charged to Customer’s credit card; or c. Ship the defective Product directly to ecobee, in which case Customer shall contact ecobee directly at 1-877-932-6233, so ecobee can make the required shipping arrangements. Upon receipt of the defective Product, ecobee will ship an equivalent replacement product to Customer, provided the returned Product is found by ecobee to be defective and Customer is otherwise eligible to receive a replacement product.This warranty does not cover removal or reinstallation costs and shall not apply if the damages were found to be caused by something other than defects in materials or workmanship, including without limitation, if the Product:– was operated/stored in abnormal use or maintenance conditions;– is repaired, modified or altered, unless ecobee expressly authorizes such repair, modification or alteration in writing;– was subject to abuse, neglect, electrical fault, improper handling, accident or acts of nature;– was not installed by a licensed Heating Ventilating and Air Conditioning (HVAC) contractor; or- was installed improperly ecobee’s sole responsibility shall be to repair or replace the Product within the terms stated above. ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT. Some US states and Canadian provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.ecobee’s responsibility for malfunctions and defects in materials and workmanship is limited to repair and replacement as set forth in this warranty statement. All express and implied warranties for the product, including but not limited to any implied warranties and conditions of merchantabili-ty and fitness for a particular purpose, are limited to the three-year duration of this limited warranty. No warranties, whether expressed or implied, will apply after the limited warranty period has expired. Some US states and Canadian provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply.ecobee neither assumes responsibility for nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product.This warranty gives you specific rights, and you may also have other rights which vary from jurisdiction to jurisdiction. If you have
any questions regarding this warranty, please write to ecobee Customer Service.Legal NoticeUse of the HomeKit™ logo means that an electronic accessory has been designed to connect specifically to iPod®, iPhone®, or iPad®, respectively, and has been certified by the developer to meet Apple® performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance. Apple, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. HomeKit is a trademark of Apple Inc.
770-00034ecobee.com support@ecobee.com 1.877.932.6233 © 2016 ecobee, Inc. All rights reserved. ecobee and the ecobee logo are trademarks of ecobee Inc., registered in the U.S. and other countries.We’re here to help.EB-STATE4-01

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