ecom instruments 300011GR02 Ci70 User Manual i roc Ci70 Ex
ecom instruments GmbH Ci70 i roc Ci70 Ex
Contents
User Manual i.roc Ci70 -Ex
Mobile Computing i.roc® Ci70 -Ex Manual Content Before You Begin������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 5 Global Services and Support�������������������������������������������������������������������������������������������������������������������������������������������������� 5 Who Should Read This Manual����������������������������������������������������������������������������������������������������������������������������������������������� 5 About Switching Network Carriers���������������������������������������������������������������������������������������������������������������������������������������29 About the Network Connection���������������������������������������������������������������������������������������������������������������������������������������������29 Switch Network Carriers���������������������������������������������������������������������������������������������������������������������������������������������������������29 1 About the Computer Features�������������������������������������������������������������������������������������������������������������������������� 6 About the i.roc® Ci70 -Ex Mobile Computers�������������������������������������������������������������������������������������������������������������������� 7 Overview of i.roc® Ci70 -Ex Features����������������������������������������������������������������������������������������������������������������������������������� 7 About the Status LEDs��������������������������������������������������������������������������������������������������������������������������������������������������������������� 8 About Language Provisioning�������������������������������������������������������������������������������������������������������������������������������������������������� 9 About the Battery L��������������������������������������������������������������������������������������������������������������������������������������������������������������������� 9 Charge the Battery���������������������������������������������������������������������������������������������������������������������������������������������������������������������� 9 Change the Battery��������������������������������������������������������������������������������������������������������������������������������������������������������������������� 9 About Battery Status�����������������������������������������������������������������������������������������������������������������������������������������������������������������10 About Battery Life and Conservation����������������������������������������������������������������������������������������������������������������������������������� 11 About the Keypad����������������������������������������������������������������������������������������������������������������������������������������������������������������������12 Enter Characters on the QWERTY Keypad�����������������������������������������������������������������������������������������������������������������������12 Enter Characters on the Numeric Keypad�������������������������������������������������������������������������������������������������������������������������13 About the Power Button�����������������������������������������������������������������������������������������������������������������������������������������������������������13 About the Intermec Dashboard Button�������������������������������������������������������������������������������������������������������������������������������14 Configure the Screen Backlight��������������������������������������������������������������������������������������������������������������������������������������������14 Adjust the Volume����������������������������������������������������������������������������������������������������������������������������������������������������������������������15 Insert a microSD Card�������������������������������������������������������������������������������������������������������������������������������������������������������������15 Install a microSD card in a i.roc® Ci70 -Ex ���������������������������������������������������������������������������������������������������������������������15 Transfer Files To and From Your PC������������������������������������������������������������������������������������������������������������������������������������16 Use Microsoft ActiveSync to Transfer Files�����������������������������������������������������������������������������������������������������������������������17 Use the Computer as a Mass Storage Device������������������������������������������������������������������������������������������������������������������17 4 Use GPS�����������������������������������������������������������������������������������������������������������������������������������������������������������������30 About the Integrated GPS on Your Computer������������������������������������������������������������������������������������������������������������������31 Use the GPSID Installed on the Computer�������������������������������������������������������������������������������������������������������������������������31 Improve GPS Performance on the Computer�������������������������������������������������������������������������������������������������������������������32 2 About the User Interface and��������������������������������������������������������������������������������������������������������������������������18 Intermec Applications���������������������������������������������������������������������������������������������������������������������������������������������������������������18 About the User Interface���������������������������������������������������������������������������������������������������������������������������������������������������������19 About the Home Screen����������������������������������������������������������������������������������������������������������������������������������������������������������19 Interact With the Screen����������������������������������������������������������������������������������������������������������������������������������������������������������20 Title Bar Status Icons���������������������������������������������������������������������������������������������������������������������������������������������������������������21 Align the Screen������������������������������������������������������������������������������������������������������������������������������������������������������������������������24 About ecom instruments Applications��������������������������������������������������������������������������������������������������������������������������������24 Applications Available on the Mobile Computer��������������������������������������������������������������������������������������������������������������24 3 Use the WWAN Module�������������������������������������������������������������������������������������������������������������������������������������26 About the WWAN Module��������������������������������������������������������������������������������������������������������������������������������������������������������27 Activate the UMTS Module�����������������������������������������������������������������������������������������������������������������������������������������������������27 Activate the CDMA Phone�������������������������������������������������������������������������������������������������������������������������������������������������������28 Turn the WWAN Module On and Off������������������������������������������������������������������������������������������������������������������������������������28 5 Configure the computer�����������������������������������������������������������������������������������������������������������������������������������34 How to Configure the Computer�������������������������������������������������������������������������������������������������������������������������������������������35 Use Intermec Settings on the Computer����������������������������������������������������������������������������������������������������������������������������35 Start Intermec Settings������������������������������������������������������������������������������������������������������������������������������������������������������������35 About the Structure of Intermec Settings���������������������������������������������������������������������������������������������������������������������������35 Navigate in Intermec Settings������������������������������������������������������������������������������������������������������������������������������������������������39 Configure Profile Settings With Intermec Settings����������������������������������������������������������������������������������������������������������39 Restore Default Settings����������������������������������������������������������������������������������������������������������������������������������������������������������39 Hide Menu Items in Intermec Settings��������������������������������������������������������������������������������������������������������������������������������39 Use Intermec Settings Remotely With���������������������������������������������������������������������������������������������������������������������������������40 SmartSystems Foundation�����������������������������������������������������������������������������������������������������������������������������������������������������40 About Network Communications������������������������������������������������������������������������������������������������������������������������������������������40 Configure 802.11a/b/g/n (Wi-Fi) Radio Communications �������������������������������������������������������������������������������������������40 Configure Bluetooth Communications��������������������������������������������������������������������������������������������������������������������������������41 Connect to a Bluetooth Scanner������������������������������������������������������������������������������������������������������������������������������������������41 Connect to a Bluetooth Printer����������������������������������������������������������������������������������������������������������������������������������������������42 Connect to a Bluetooth Audio Device���������������������������������������������������������������������������������������������������������������������������������42 Create an ISP Connection������������������������������������������������������������������������������������������������������������������������������������������������������43 Create a VPN Server Connection�����������������������������������������������������������������������������������������������������������������������������������������44 About Wireless Security����������������������������������������������������������������������������������������������������������������������������������������������������������44 Choose Between Microsoft and Funk Security����������������������������������������������������������������������������������������������������������������45 Select a Funk Security Profile�����������������������������������������������������������������������������������������������������������������������������������������������45 Load a Certificate����������������������������������������������������������������������������������������������������������������������������������������������������������������������50 6 Manage the computer���������������������������������������������������������������������������������������������������������������������������������������52 Manage the Computer in Your Network�����������������������������������������������������������������������������������������������������������������������������53 Manage the Computer Using SmartSystems Foundation �������������������������������������������������������������������������������������������53 Manage the Computer Using Third-Party Software��������������������������������������������������������������������������������������������������������54 Develop and Install Applications�������������������������������������������������������������������������������������������������������������������������������������������54 Package Your Application�������������������������������������������������������������������������������������������������������������������������������������������������������54 Choose a Target Location�������������������������������������������������������������������������������������������������������������������������������������������������������54 Install Applications Using SmartSystems Foundation Console����������������������������������������������������������������������������������54 Install Applications Using Microsoft ActiveSync �������������������������������������������������������������������������������������������������������������55 Install Applications Using a Storage Card������������������������������������������������������������������������������������������������������������������������ 55 Launch Applications Automatically������������������������������������������������������������������������������������������������������������������������������������� 55 Update the System Software������������������������������������������������������������������������������������������������������������������������������������������������ 55 Update Individual or Multiple Computers Using the SmartSystems Console�������������������������������������������������������� 55 Update Individual Mobile Computers Using a microSD Card������������������������������������������������������������������������������������� 56 7 Troubleshoot and Maintain the computer������������������������������������������������������������������������������������������������� 58 About the Intermec Dashboard�������������������������������������������������������������������������������������������������������������������������������������������� 59 Troubleshoot Your Mobile Computer���������������������������������������������������������������������������������������������������������������������������������� 59 Troubleshoot the Wi-Fi Connection������������������������������������������������������������������������������������������������������������������������������������ 59 Troubleshoot 802.1x Security����������������������������������������������������������������������������������������������������������������������������������������������� 60 Check 802.11 Network Status���������������������������������������������������������������������������������������������������������������������������������������������� 61 Troubleshoot Reading Bar Codes��������������������������������������������������������������������������������������������������������������������������������������� 61 Use ScanDiagnostic to Troubleshoot the Scanner�������������������������������������������������������������������������������������������������������� 63 Troubleshoot Operating the Computer������������������������������������������������������������������������������������������������������������������������������ 63 Find Your Configuration Number����������������������������������������������������������������������������������������������������������������������������������������� 64 Reset the Computer����������������������������������������������������������������������������������������������������������������������������������������������������������������� 64 Reboot the Computer�������������������������������������������������������������������������������������������������������������������������������������������������������������� 64 Cold Boot the Computer��������������������������������������������������������������������������������������������������������������������������������������������������������� 64 Clean Boot the Computer������������������������������������������������������������������������������������������������������������������������������������������������������ 65 Clean the Computer����������������������������������������������������������������������������������������������������������������������������������������������������������������� 65 A Specifications and Default Settings������������������������������������������������������������������������������������������������������������ 66 Physical and Environmental Specifications��������������������������������������������������������������������������������������������������������������������� 67 i.roc® Ci70 -Ex Physical Dimensions��������������������������������������������������������������������������������������������������������������������������������� 67 Environmental Specifications����������������������������������������������������������������������������������������������������������������������������������������������� 67 Power and Electrical Specifications����������������������������������������������������������������������������������������������������������������������������������� 67 Operating System��������������������������������������������������������������������������������������������������������������������������������������������������������������������� 67 Hardware������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 67 Touch Screen Specifications������������������������������������������������������������������������������������������������������������������������������������������������ 68 Standard Communications���������������������������������������������������������������������������������������������������������������������������������������������������� 68 Optional Communications����������������������������������������������������������������������������������������������������������������������������������������������������� 68 Wireless LAN������������������������������������������������������������������������������������������������������������������������������������������������������������������������������ 68 Regulatory Approvals�������������������������������������������������������������������������������������������������������������������������������������������������������������� 68 Communications����������������������������������������������������������������������������������������������������������������������������������������������������������������������� 68 Device Settings������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 69 Core Messaging Service Settings��������������������������������������������������������������������������������������������������������������������������������������� 71 Device Monitor Settings���������������������������������������������������������������������������������������������������������������������������������������������������������� 71 Head Modules Settings���������������������������������������������������������������������������������������������������������������������������������������������������������� 72 Virtual Wedge Settings������������������������������������������������������������������������������������������������������������������������������������������������������������ 72 Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Information L Your safety is extremely important. Read and follow cautions in this document before handling and operating ecom instruments equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety cautions. This section explains how to identify and understand cautions and notes that are in this document. A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data. Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances. Global Services and Support Warranty Information To understand the warranty for your ecom instruments product, visit the ecom instruments website at www.ecom-ex.com and click Service. Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose. Web Support Visit the ecom instruments website at www.ecom-ex.com to download our current manuals (in PDF format). Telephone Support For any questions contact your local ecom instruments representative. To search for your local representative visit the ecom instruments website and click Contact > Locations. Who Should Read This Manual This manual is written for the person who is responsible for installing, configuring, and maintaining the i.roc® Ci70 -Ex Mobile Computer. This manual provides you with information about the features of the i.roc® Ci70 -Ex mobile computer, and how to install, configure, operate, maintain, and troubleshoot it. Before you work with the i.roc® Ci70 -Ex mobile computer, you should be familiar with your network and general networking terms, such as IP address. B Keypads and Keystrokes�������������������������������������������������������������������������������������������������������������������������������� 74 Standard Characters��������������������������������������������������������������������������������������������������������������������������������������������������������������� 75 i.roc® Ci70 -Ex Keypads and Keystrokes������������������������������������������������������������������������������������������������������������������������ 75 About the i.roc® Ci70 -Ex Mobile Computers The ergonomically designed ecom instruments i.roc® Ci70 -Ex Mobile Computers are built on the Microsoft Windows Embedded Handheld operating system. They are easy-to-use, and run most software developed for the Windows Embedded platform, including standalone, client-server and browser-based applications. i.roc® Ci70 -Ex Front View Speaker About the Computer Features This chapter introduces the i.roc® Ci70 -Ex Mobile Computers with Windows® Embedded Handheld operating system. Use this chapter to learn about the basic features and functions of each computer, as well as the available accessories for it. i.roc® Ci70 -Ex Back View Ambient light Sensor IrDa port On/off button Battery Scan button optional Dust cover Overview of i.roc® Ci70 -Ex Features The i.roc® Ci70 -Ex includes these standard features: • Multi-processor architecture with 512 MB DRAM and 1GB Flash • 802.11a/b/g/n and Bluetooth® radios • Customer-accessible microSD slot for memory cards up to 32 GB • IrDA port with speeds up to 4 Mbps The i.roc® Ci70 -Ex Mobile Computer with an IEEE 802.11a/b/g/n radio installed is Wi-Fi® certified for interoperability with other 802.11a/b/g/n wireless LAN devices. About the Status LEDs Use the following illustrations and table to understand the status LEDs on your computer. All six status LEDS are not available on every i.roc® Ci70 -Ex computer. For example, the QWERTY versions of the i.roc® Ci70 -Ex do not have a Green key status LED. Location of the i.roc® Ci70 -Ex Status LEDs Good Read and Ready-to-Work Status LED Notification LED Battery status LED About Language Provisioning If your i.roc® Ci70 -Ex computer includes language provisioning, you are prompted to select a language provision when the computer starts for the first time. It may take up to 15 minutes to load your language. Make sure you select the correct language before you tap Provision. If you need to have the language provisioning changed, you will need to send your computer to an ecom instruments Global Repair Center. About the Battery L The computer uses following rechargeable Lithium-ion battery pack as the main power source: • 3.7 V, 4000 mAH (14.8 Wh) battery AM Ci70 -Ex The battery used in this device may present a fire or chemical burn hazard if it is mistreated. Do not disassemble it, heat it above 60 °C (140 °F) or incinerate it. Dispose of used batteries promptly. Keep away from children. Charge the Battery You need to fully charge the battery before using your computer for the first time. Change the Battery If your battery power is low, you need to either charge the battery in the computer, or replace it with a charged battery. Green key status LED Shift key status LED Orange key status LED Save your files and close any open applications. Press the Power button and choose Shutdown from the menu to shut down the computer. Detach the handstrap from the computer. Detaching the Handstrap from on i.roc® Ci70 -Ex Status LED Descriptions LED Color Description Notification Amber This LED is user-programmable Good Read Green The computer successfully decoded a bar code. Ready-to-Work Blue If you have Intermec Terminal Emulator (ITE), the application is running and connected to the host. If you do not have ITE, you can configure the Ready-to-Work indicator to turn on or off to indicate a healthy state. Blinking blue ITE is running but not connected to the host. The computer is unhealthy. Off ITE is not installed or not running. The computer is healthy. Battery See “About Battery Status” on page 13. Key Status Green Orange The Orange function key is enabled. Shift Red The Shift key is enabled. The Green function key is enabled. Make sure the computer is in hibernate mode and that the screen has turned off. Remove the battery. Unscrew the battery‘s screw using enclosed screwdriver. Lift lower part of the battery to release it from the computer. Battery status LED Battery status LED Understanding the Battery Status LED Insert the top end of a fully charged battery into the computer, and press down firmly on the bottom of the battery. Then tighten the screw. Make sure that the battery is firmly attached. About Battery Status Use the battery icon on the Title bar to see the power status of your battery. If you want more detailed information on your battery such as usage time or voltage, use the Intermec Dashboard. For more information on the Dashboard see “About the Intermec Dashboard” on page 59. LED State Description Steady green The computer is connected to a charger and the battery is more than 95% charged. Blinking red The battery is very low. The computer will soon go into Suspend mode. Charge or replace the battery. Steady red The computer is connected to a charger and the battery is charging. Blinking red-amber The battery charging system has encountered an error. The battery is not charging. Steady amber The battery is outside of the allowable charging temperature range. Charging will resume when the battery temperature is back in the acceptable range of 5 °C to 35 °C (41 °F to 95 °F). Off The computer is not on external power and the battery is operating normally. Understanding the Battery Icon Status Battery Icon Status Battery is fully charged. Battery has a high charge. Battery has a medium charge. You should be able to work for several more hours before changing batteries. Battery is low. You need to charge or replace the battery soon. Battery is critically low. You need to replace the battery now. About Battery Life and Conservation Batteries that are stored outside the computer for long periods of time slowly discharge. ecom instruments recommends storing the battery in a charger to maintain battery performance. Battery Conservation Tips When You Want To: Do This to Save Battery Power: Use the computer and the Low Battery status icon appears or the Battery light comes on. • Connect the computer to an external power source. Stop using the computer for 5 minutes or longer. Make sure that the low battery icon is not on the screen and the Battery LED is not on. Press the Power button and choose Suspend to suspend the computer. Battery is charging. The battery is not installed. You can also use the battery status LED to see the charging status of your battery. 10 • Or, save your data and press the Power button and select Shutdown. After the computer turns off, remove the battery and insert a fully charged battery. 11 Store the computer for more than a day. If you are storing the computer for a few days, like over the weekend, install a charged battery or connect the computer to a power source. If you are storing the computer for longer, remove and charge the battery, and then store both the battery and computer in a cool location. If you store the battery for several months, recharge the battery to keep it at peak performance. Store the battery outside the computer. Store the batteries in a charger. About the Keypad Enter Characters on the Numeric Keypad You need to use the orange modifier key b and the green modifier key c to access all characters and functions on the Numeric keypad. To type a character or access a function printed in orange on the overlay: • Press b and then press the key for the character or function. To type a character or access a function printed in green on the overlay: • Press c and then press the key for the character or function. To type letters in the upper right corner of a key: • Press c and then press the key one to three times depending on the position of the letter. For example, in the upper right corner of the 2 key there are the letters „ABC”: • To type „c“ press c 2 2 2. • To type „C“ press c 1 and then press c 2 2 2. The i.roc® Ci70 -Ex comes with either a QWERTY numeric keypad or a numeric keypad. The computer has an ambient light sensor that detects low light and turns on the keypad backlight. By default, the keypad backlight is enabled in low light conditions. You can disable the keypad backlight to conserve power. Use Intermec Settings to configure the backlight. For help, see “Use Intermec Settings on the Computer” on page 35. To only type letters: • Press c c to lock the green modifier key, and then press the key one to four times depending on the position of the letter. While the green modifier key is locked, press 1 to toggle between only uppercase and lowercase letters. To unlock the green modifier key, press c. Note: If uppercase letters are enabled and you unlock the green modifier key, you may need to press c 1 to type lowercase letters. About the Power Button When you press the Power button, a dialog appears with a list of power options. If you do not select a power options setting, the currently selected action (the button outlined in bold) occurs after the timeout. The Intermec Power Options Default Screen i.roc® Ci70 -Ex QWERTY Numeric Keypad i.roc® Ci70 -Ex Numeric Keypad Enter Characters on the QWERTY Keypad You need to use the orange modifier key b and the Shift key y to access all characters and functions on the QWERTY keypad. To type a character: To type a single uppercase letter: • Press the key for that character. To type a character or access a function • Press y and then the letter key. on the overlay: To type all uppercase letters: • Press y y to turn on Caps Lock, and then • Press b and then press the key for the press the letter keys. You can still type character or function. To only type char acters or access functions on the overlay: orange modifier characters by pressing • Press b twice to lock the orange modifier b and then the key for that character. key to stay on, and then press the keys for To turn off Caps Lock, press y. the characters or functions. 12 13 Use the following table to understand the Intermec Power Options. Note: The Real Time Clock (RTC) will persist through all of the power options as long as it receives power from the Real Time Clock battery. Intermec Power Options Option Description Suspend Medium power saving mode. The computer powers off all radios and internal devices not involved in saving the system state, but the phone stays on to receive calls. This option is the default setting. You can wake the computer by pressing the Power button, pulling the scanner trigger, receiving a call, scheduling an event such as an alarm, or by connecting external power. Reboot The computer does not save the current system state, but the registry and file systems are saved. The computer shuts down all running processes and restarts. Cancel The Power Options menu is cancelled. Screen Off Lowest power saving mode. The screen turns off, but the phone, all radios, and internal devices stay on. Tap the screen to turn the screen back on. Shutdown Very high power saving mode. The computer turns off everything. You must press Power or apply external power to restart the computer. The Power Options screen is customizable. You can use Intermec Settings to determine which options are available to end users, the timeout until the default choice is selected, the default action if no option is selected, or to disable the Power Options screen. For more information on customizing the screen using ecom instruments Settings, see “Use Intermec Settings on the Computer” or see the Intermec Settings Command Reference Manual. About the Intermec Dashboard Button If the Ready-to-Work light blinks, your computer may be experiencing a problem. Press the Intermec Dashboard button (m) to launch the Intermec Dashboard application and view troubleshooting and status information. You can press the m button at any time to bring up the Intermec Dashboard. If the computer is not healthy, the current issues are displayed at the top of the screen. If the device is healthy, you can use the Dashboard to view device information. For more information, see “About the Intermec Dashboard”. Configure the Screen Backlight The display has an ambient light sensor that automatically adjusts the backlight intensity to conserve power and ensure the display is readable. By default, the screen turns off when there is no activity with the computer. Press a key or tap the screen to resume activity. 14 You can configure the screen backlight to turn off. 1 Tap Start > Settings > Power. 2 Tap Advanced on the horizontal scroll bar. 3 Select the screen power off settings for when the computer is on battery power or external power. You can configure the screen brightness using Intermec Settings or from the Start menu. 1 Tap Start > Settings > System > Backlight. 2 Adjust the slider to the desired brightness level. 3 Tap OK. Adjust the Volume You can adjust the computer volume for your needs and your environment. The volume includes sounds you hear when you tap the screen or read bar codes with the imager. You can set the volume to off, very low, low, medium, high or very high (default). You can also use the buttons on the right side of the computer to adjust the volume: • The upper button increases the volume. • The lower button decreases the volume. You can adjust the volume settings using Intermec Settings or the horizontal scroll menu. 1 Tap the Volume icon at the top of the screen, and then tap the volume icon on the horizontal scroll menu. 2 Use your stylus or the u and d keys to adjust the volume slider to the volume you want, or select Off. Insert a microSD Card You can use a microSD™ card to increase file storage and install software. The computers support an optional 32 GB maximum capacity microSD card. Note: The computer resets when you open the card access door to insert the microSD card. Make sure you completely close the card access door before you use your computer. ecom instruments recommends using the following microSD cards: Card Type Card Size ecom Part Number ATP Industrial Grade microSD card 1 GB A0003477 ATP Industrial Grade microSD card 2 GB A0003478 ATP Industrial Grade microSD card 4 GB A0030305 ATP Industrial Grade microSD card 8 GB A0030306 Install a microSD card in a i.roc® Ci70 -Ex 1 Press the Power button to turn off the computer. 2 Remove the handstrap and the battery. 3 Remove the four Phillips screws and open the card access door. 15 Use Microsoft ActiveSync to Transfer Files You can use Microsoft ActiveSync (Windows XP or earlier) or Windows Mobile Device Center (Windows Vista or Windows 7) to establish a connection between your computer and a PC. After you connect to your PC, you can transfer files, synchronize files, remotely debug, and perform other device management activities. ActiveSync and Windows Mobile Device Center are free applications available from the Microsoft website at www.windowsmobile.com/getstarted. To establish a partnership between your computer and a PC, you need to physically connect your computer to your PC using these accessories: • ecom Single Dock Art.-No. AS030301 or • Intermec Desktop Dock equipped with Ci70 computer cup 4 Slide the SIM card door to the left to unlock it and open the door. 5 Slide the microSD card door towards the top of the computer to unlock it and open the door. 6 Slide the microSD card into place. 7 Close the microSD card door and slide it towards the bottom of the computer to lock it in place. 8 Close the SIM card door and slide it to the right to lock it in place. 9 Close the card access door. Then replace the cover plate and fasten the four screws. 10 Install the battery. Press down firmly on the bottom of the battery. Then tighten the torx screw. 11 Reattach the handstrap. 12 Press the Power button. The computer cold boots. Using these accessories, you can transfer files to and from your PC using ActiveSync. 1 Connect your mobile computer to your desktop PC using the adapter and USB cable. 2 Download ActiveSync from the Microsoft website and install ActiveSync on your PC. 3 Follow the onscreen instructions to establish a partnership. When the partnership is established, the Microsoft ActiveSync screen appears on your PC. Use the Computer as a Mass Storage Device You can connect the i.roc® Ci70 -Ex computer as a mass storage device to your desktop PC. When connected as a mass storage device, you can easily copy files to and from the mobile computer. 1 Go to www.datalight.com and download the Reliance Nitro Windows Driver (RNWD). You will need to login before you can download the driver. 2 Connect the mobile computer to your desktop PC using a USB cable. 3 Open Intermec Settings on the mobile computer by tapping Start > Settings > System > Intermec Settings. 4 From the Intermec Settings Main Menu, tap Device Settings > USB. 5 From the USB function driver menu, select Mass storage - Flash File Store and tap OK. 6 Copy files to and from your desktop PC to the mobile computer. Transfer Files To and From Your PC The i.roc® Ci70 -Ex computer supports these two methods for transferring files to and from your PC: • Using Microsoft ActiveSync or Windows Mobile Device Center. • Using the i.roc® Ci70 -Ex computer as a mass storage device. 16 17 About the User Interface The user interface for the Windows Embedded Handheld 6.5 operating system is different from previous versions of Windows Mobile. The interface is touch-friendly and easy to navigate. Use the following sections to understand how to interact with Windows Embedded Handheld 6.5. About the Home Screen When you turn on your mobile computer, the Home screen is the first screen that appears. The Home screen contains three navigation bars: the Title bar, the horizontal scroll bar, and the Tile bar. The Windows Embedded Handheld 6.5 Home Screen Title bar Horizontal scroll bar About the User Interface and Intermec Applications Use this chapter to learn about the Windows Embedded Handheld user interface and how to interact with the screen. You can also use this chapter to learn about the ecom instruments applications on your computer, as well as additional ecom instruments applications you can download. Tile bar Use the Title bar icons to view the current status of information such as signal strength and battery power remaining. For more information on the Title bar icons, see “Title Bar Status Icons” on page 40. 18 19 A horizontal scroll bar appears when you tap an icon in the Title bar. This horizontal scroll bar makes it easy to access the applications associated with the Tile bar icons. The horizontal scroll bar also contains a magnifier which improves the touch experience by making parts of the screen large enough to tap with your finger. The horizontal scroll bar also replaces tabs within Windows screens and allows for easier navigation. Clock & Alarms Screen With Horizontal Scroll Bar Title Bar Status Icons Tappable icons in the Title bar immediately show you the status of your network, your phone, the volume, the battery, and the time. Use the following table to understand what the icons mean. Title Bar Status Icon Descriptions Icon Description You have a new notification. You have a new text message. You have a new email message. You have a new instant message. The WWAN module is roaming. An alarm is set. The microphone is on. Use the Tile bar to navigate between screens and within applications. The icons available on the Tile bar change depending on the application you are using. An internet call is in progress. Interact With the Screen A Bluetooth headset is detected. The Windows Embedded Handheld 6.5 interface supports the use of gestures with the finger or stylus to move around the screen. The table below explains the supported gestures. An ActiveSync connection has been established. Gesture Description Tap Represents the left click of a mouse. Double-tap Represents the left double-click of a mouse. Hold Represents the right click of a mouse when you press and hold on the screen and a context menu appears. Cancel The Power Options menu is cancelled. Flick Initiates scrolling in the direction (horizontal or vertical) the finger or stylus moves across the screen. An EDGE network is available. Pan Press and hold on the screen and then drag in any direction. Connecting to an EDGE network. There is a problem with the ActiveSync synchronization. An ActiveSync synchronization is in progress over USB. A UMTS connection is active. A 3G+ network is available. An EDGE connection is active. A GPRS network is available. 20 21 Connecting to a GPRS network. There is no SIM card present in the computer. A GPRS connection is active. The volume is on. An HSDPA network is available. The volume is off. Connecting to an HSDPA network. The battery has a full charge. An HSDPA connection is active. The battery has a high charge. Bluetooth is on. The battery has a medium charge. Wi-Fi is on but not connected, and no networks are detected. The battery has a very low charge. Wi-Fi is not connected to a network, and other networks are The battery is attached to external power and is charging. Other wireless networks are detected. No battery is installed in the computer. Connected to a wireless network. GPS locator is off. Synchronizing through a Wi-Fi connection. GPS locator is on. Connected to a wireless network, and other networks are detected. Information about a new wireless network is available. A network connection is active. A network connection is inactive. The WWAN module has maximum signal strength. The WWAN module has no signal. The WWAN module capability is off. The WWAN module has no service. The WWAN module is searching for service. Data is being transferred. 22 23 Align the Screen You may need to align your screen if you tap on one area and it registers in a different part of the screen. Make sure you only use the stylus to complete the alignment process. 1 Tap Start (t) > Settings > System > Screen. 2 Follow the prompts on the screen to complete the alignment process. About ecom instruments Applications ecom instruments provides many useful applications to help you configure, troubleshoot, and connect your computer to other devices and networks. You can also download additional applications from the ecom instruments website to help you use all of the features of your computer. Applications Available on the Mobile Computer Use this table to understand some of the Intermec applications available on your computer. Intermec Applications Available on the Mobile Computer Icon 24 Application Description Bluetooth Audio Use the Bluetooth Audio application to connect to a Bluetooth headset or hands-free device. For more information, see Connect to a Bluetooth Audio Device” on page 81. iGPS Use the iGPS application to improve the performance of GPS on your computer. For more information, see Improve GPS Performance on the Computer” on page 65. iGPS is only available on computers with phone capability. ecom Settings Use ecom instruments Settings to configure your computer. You can use ecom instruments Settings to individually configure a computer or you can use it through SmartSystems to configure all of your computers. For more information, see Use ecom instruments Settings on the Computer” on page 68. ISpyWiFi Use ISpyWiFi to check your 802.11 status and diagnose issues with the connection. For more information, see Check 802.11 Network Status” on page 109. Profile Settings Use Profile Settings to easily configure the computer for a specific use. You can choose predefined values for the Camera, Power, and Scanning. • Tap the Profile Setting you want to use. You will see a message that changes are saved and a check mark appears next to your choice. For more information on modifying Profile Settings options, see Configure Profile Settings With ecom instruments Settings” on page 74. ScanDiagnostic Use the ScanDiagnostic application to troubleshoot problems with the internal or external scanner. For more information, see Use ScanDiagnostic to Troubleshoot the Scanner” on page 112. Wireless Center Use the Wireless Center to turn radios (Wi-Fi, Bluetooth, phone) on and off and configure settings for each radio. Wireless Printing Use the Wireless Printing application to connect to a Bluetooth printer. For more information, see Connect to a Bluetooth Printer” on page 80. Wireless Scanning Use the Wireless Scanning application to connect to a Bluetooth scanner. For more information, see Connect to a Bluetooth Scanner” on page 78. Carrier Selection Use the Carrier Selection application to quickly change your network carrier. For more information, see About Switching Network Carriers” on page 54. 25 About the WWAN Module The i.roc® Ci70 -Ex mobile computer supports two types of cellular technology: • CDMA • UMTS Note: Your Flexible Network Radio mobile computer supports both CDMA and UMTS technology. Your Flexible Network Radio does not support Network Information and Time Zone (NITZ) messages to automatically set the system time. Cellular features on the computer include data connectivity. You can also use a Bluetooth headset or hands-free kit for voice over IP (VoIP) applications. After you turn on the WWAN module and activate service with your wireless carrier, you can customize the WWAN features and network settings. Activate the UMTS Module Use the WWAN Module You use a SIM card to activate the UMTS WWAN module on your computer. You can purchase the SIM card from your network provider. 1 Press the Power button to turn off the computer. 2 Unscrew the battery’s screw using a torx scredriver. Lift lower part of the battery to release it from the computer. Remove the four Phillips screws and open the card access door. You can use the WWAN feature to transmit data through cellular wide-area networks (WANs). 26 Slide the SIM card door to the left to unlock it and open the door. Slide the SIM card into the slot in the card access door. Close the SIM card door and slide it to the right to lock it in place. Close the card access door. Then release cover plate and fasten the four screws. Install the battery. Press down firmly on the bottom of the battery. Then tighten the torx screw. Press the Power button. The computer cold boots. 27 4 Activate the CDMA Phone To activate the CDMA radio module in your mobile computer, you need to contact your wireless carrier and set up an account for each mobile computer. The following table lists the carriers that ecom instruments currently supports. If your carrier is not listed in the table, please contact ecom instruments product support to see if it is now supported. Currently Supported Carriers Country Carriers United States Sprint, Verizon The carrier will require the Mobile Equipment Identifier (MEID) to start the activation process. You can find the MEID: • on a label located in the upper right corner of the battery compartment. • on the outside of the computer shipping box. • in the Version Information menu. Tap Start > Settings > Personal > Phone > Version Information tab. The activation process is slightly different for each CDMA carrier. Your carrier sales contact and an ecom instruments representative can guide you through the process. After you supply the MEID to your carrier, they will respond with values that you must enter using the Windows Mobile Activation Wizard (if required). Some of the supported carriers do not require you to enter any values. The following table shows the carriers, the correct activation method to use, and the values that you need to activate your phone. Values Required for CDMA Phone Carrier Sprint Verizon Activation Method Activation Values You Need Activation Wizard • Master Subsidy Lock (MSL) or activation code • MDN • MEID • Dial *22899 • Activation Wizard None. All parameters are automatically transferred wirelessly. After activation, the settings are permanently stored in the CDMA module. Changing the OS loads will not affect any of the settings or activation parameters stored in the WAN modem. Starting the Activation Wizard Depending on your wireless carrier, you may need to use the Windows Mobile Activation Wizard to activate your phone. 1 Tap Start > Phone, or tap the Phone button on the Tile bar. The phone application starts. 2 Tap Menu > Activation Wizard. Tap OK when you are done configuring the options. Tap OK to close Wireless Center. About Switching Network Carriers Your Flexible Network Radio-enabled i.roc® Ci70 -Ex, or mobile computer contains a highly configurable WWAN platform. When you switch network carriers, or perform a clean boot, you need to set your cellular carrier, and your network connection. Note: Your cellular carrier and network connection are set independently of each other. If you select a cellular carrier that is not supported on your current network connection, you must manually switch your network connection. About the Network Connection Note: When you perform a clean boot, the selected carrier will default to generic UMTS. When you perform a clean boot, all user-created network connection entries are deleted, and only the generic UMTS remains. After you perform a clean boot, you can find more information about generic UMTS by tapping Start > Settings > Connections > Connections > Tasks tab > Manage Existing Connections > Modem tab. Your UMTS connection entry can be automatically built from your carrier issued SIM card. To automatically recreate your network connection, install your SIM card and tap Start > Settings > Connections > Connections > Tasks tab > Automatically configure connection. Switch Network Carriers Use the Carrier Selection application to quickly change your WWAN radio network carrier on your Flexible Network Radio-enabled i.roc® Ci70 -Ex, or mobile computer. Tap Start > Settings > Personal > Carrier Selection. From the Carrier drop-down menu, select the new carrier and tap OK. A dialog box appears asking if you want to switch carriers. Tap Yes to switch carriers. If the update is successful, the Carrier Selection screen appears and displays the updated carrier information. If the update is unsuccessful, a message box appears. Tap Ok to return to the Carrier Selection screen. If you are switching to a CDMA network, or switching from a CDMA network to a UMTS network, you must add the WWAN connection in ecom instruments Settings. Tap Start > Settings > System > ecom instruments Settings > Communications > WWAN Radio. Select Add New WWAN Connection. Enter a Connection Name. In the Phone Number field, enter #777 and tap OK. The Manage WWAN Radio State screen appears. From Active Connection, select your Connection Name and Connect Now and tap OK. Turn the WWAN Module On and Off Before you can start using your WWAN module, you need to enable it. You can use Wireless Center to enable and disable your WWAN connectivity, as well as Bluetooth and Wi-Fi communications. 28 Tap Start > Settings > Connections > Wireless Center. Tap Phone to turn on the WWAN module (Optional) To configure the WWAN module, tap Menu in the tile bar at the bottom of the screen. 29 About the Integrated GPS on Your Computer ecom instruments recommends that you use the GPS Intermediate Driver (GPSID) instead of directly accessing the GPS hardware. The GPSID is a Microsoft software component that interacts between applications and the GPS hardware. As a Microsoft software component, the GPSID: • allows multiple applications to simultaneously access the GPS data stream. • provides access to GPS data without requiring applications to recognize and parse NMEA syntax. Use the GPSID Installed on the Computer To use the GPSID installed on your mobile computer, you need to configure the GPSID settings. 1 Tap Start > Settings > System > External GPS. The GPS Settings screen appears with Programs selected. Use GPS When equipped with an optional WWAN module i.roc® Ci70 -Ex computer comes equipped with an integrated Global Positioning System (GPS). The GPS receiver can deliver standards-based National Marine Electronics Association (NMEA) data strings to GPS applications. 30 Select the COM port that you want your programs to use to get GPS data from your computer. Tap Access in the horizontal scroll bar and select the Manage GPS automatically check box. Tap OK. 31 Improve GPS Performance on the Computer Use the iGPS application to improve the performance of the GPS on your i.roc® Ci70 -Ex computer. The integrated GPS module has three operating modes: • Standalone • MS Assisted (Mobile Station Assisted) • gpsOneXTRA™ (WWAN computers only) In Standalone mode, the GPS module relies solely on GPS satellites to determine position. In MS Assisted mode, the computer can determine position without receiving GPS signals directly from satellites; instead, the computer receives GPS signals and information provided by the cellular network. Even when the computer can receive a satellite signal, MS Assisted can improve position accuracy and reduce the time to determine initial position (Time-To-First-Fix). Check with your cell phone carrier for availability and pricing for MS Assisted service. Qualcomm’s gpsOneXTRA Assistance technology provides enhanced operation for Standalone GPS. This option enables the UMTS-enabled computer to automatically download a small assistance data file from the XTRA servers through a brief internet access session. To use this option, you must have a valid and activated WAN data connection. Note: Internet connection fees may apply. Another option you can configure with iGPS is the fix interval. The fix interval defines how often the GPS should provide new information. Larger intervals use less power, but many applications require small intervals to work correctly. The default for fix interval, in seconds, is 4. The Flexible Network Radio has a maximum interval of 4. Note: Anytime you change the GPS settings, the phone module automatically resets. It will not affect the functionality of the computer. To improve GPS performance: 32 Go to Start > Settings > System > iGPS. In the Fix Interval tab, enter a value for the fix interval. The default setting is 4 and should be optimized for most applications. Tap the Fix Type tab and select one of these options: Standalone (1), MS assisted (2), or Enable gpsOneXTRA (check box). Tap OK. 33 How to Configure the Computer You can configure many parameters on the computer such as the bar code symbologies it decodes or the network settings. The values you set for these parameters determine how the computer operates. There are several ways to configure the computer: • Directly on the computer. You can use Intermec Settings directly on the computer to change only the settings on that computer. For more information, see the next section, “Use Intermec Settings on the Computer.” • Remotely using Intermec SmartSystems Foundation. When you use SmartSystems, you can remotely configure all of your i.roc® Ci70 -Ex mobile computers as well as other SmartSystems-enabled Intermec computers and peripherals. For more information, see “Use Intermec Settings Remotely With SmartSystems Foundation” on page 76. • You can use a third-party device management product that supports the computer and Intermec Settings, such as Soti MobiControl or Wavelink Avalanche. For more information, visit the Device Management page on the Intermec website. You can also configure the computer with configuration bundles that you create using SmartSystems Foundation. For more information, see the SmartSystems Foundation Online Help. Configure the computer Use Intermec Settings on the Computer Use this chapter to learn about the available methods for configuring your mobile computer and how to use ecom instruments Settings. You can also use this chapter to learn how to configure network communications and wireless security. Start Intermec Settings Use Intermec Settings to configure parameters for ecom instruments applications on the computer as well as some device-specific parameters like volume. You can configure parameters for important functions like data collection and communications. Intermec Settings is located on the System screen. • Tap Start > Settings > System > Intermec Settings. The Intermec Settings Main Menu appears. About the Structure of Intermec Settings Use the tables below to help find the parameters in Intermec Settings that you want to configure. Each table contains the parameters for one of the Intermec Settings Main Menu options. 34 35 If you see > next to a menu option, there are more screens available in the next level. If you see ... next to a menu option, there is only one more screen available. Most parameters are saved as soon as you tap OK. Some settings such as the Serial Port Switch require you to reboot the computer for the changes to take effect. Bluetooth Scanners Settings Screen • • • Sounds Volume settings System Component Versions System component versions (Read-only) USB USB connections Profile Settings Application Power Scanning Screen rotation Sensor Communications Menu Communications Options Parameters You Can Configure Printers Menu Device Name Device Name Printers Options Parameters You Can Configure Printer (if connected through Bluetooth) Printer settings (auto detect printer, memory, display etc.) Ethernet Adapter • • • • • • • Bluetooth Bluetooth settings (power,discoverable, connectable etc.) 802.11 Radio WWAN Radio • • • • • Radio Enabled Security Choice Funk Security IP Settings Certificates Allow Security Changes Add new WWAN Connection Edit WWAN Connections Manage WWAN Radio State Carrier Selection WWAN Information Device Settings Menu Device Settings Options Note: Not user accessible Parameters You Can Configure The Printer menu displays settings for the Bluetooth connected printers. The settings that appear in the menu are dependent on the printer that is paired with the device. The printer needs to be using the Wireless Printer applet. Core Messaging Menu Core Messaging Options Parameters You Can Configure Servier IP Server IP (read-only) Associated Server IP Associated Server IP Broadcast Name Broadcast name Port Port (read-only) Keep Alive Ping Interval Keep alive ping interval Backlight Backlight settings (display backlight, keypad backlight, light level) Date and Time Date and time settings Features Disabled by Policy None (read-only) Smart Systems Information Menu • • • • Smart Systems Information Options Parameters You Can Configure Identity Identity information (hardware version, firmware version, OS version etc.) (read-only) Administrator Administrator settings (name, phone and e-mail) Location Location settings (country, state, city, campus, detail) Information Device notes (read-only) Good Read Bluetooth Scanner RFID Scanner Internal scanner Dock tethered scanner IDL Runtime Versions Read-only Keypad Handle trigger Scan button remapping Power Management 36 • • • • Power button Battery power External power Device off sensor 37 Navigate in Intermec Settings Device Monitor Menu Device Monitor Options Device Health Controls Parameters You Can Configure • • • • • Enable health data collection Enable device health appication Enable blue light (LED) Set rule file location Set data refresh periods You can easily navigate through the screens in ecom instruments Settings to find the parameter you need to configure. To move down a level in Intermec Settings: • Tap the menu item in the list. To move back a level in Intermec Settings: • Tap Back or Cancel on the Tile bar. Device Health Secreen Captures Device health sceeen capture settings (directory and screen capture allowed) To save a parameter setting: • Tap OK. Disabled Executables None (read-only) Device Wipe Device wipe settings (enable wipe and interval) To exit Intermec Settings: • Tap Menu > Exit or OK. Configure Profile Settings With Intermec Settings License Manager Menu License Manager Options Parameters You Can Configure About About settings (read-only) License Vault None (displays applicaitions that are licensed) Head Module settings • • Enable Modules Setup Modules Virtual Wedge Menu Virtual Wedge Options Parameters You Can Configure Enable Virtual Wedge Enable virtual wedge Virtual Wege Method Set virtual wedge method Barcode Scanner Wedge Bar code scanner wedge settings (bar code scanner grid and label encoding) Magstripe Reader Wedge Magstripe Reader Grid Location Services Menu A profile is a set of predefined values that you can easily apply to the computer to ensure optimal performance in a specific scenario. The end user does not need to figure out the right” settings because we have already done that work for you. Profile Settings is available from the Start menu so you can make it available to the end user for easy configuration. Use ecom instruments Settings to determine the profiles you want the end user to see in the Profile Settings application. Go to Device Settings > Profile Settings Application. Select Camera, Power, or Scanning. From the Camera, Power, or Scanning submenu, check or clear the Display check box for the settings you want to have available to the end user. Click OK to save your selection. Restore Default Settings You can easily restore a menu to its default settings or all of the ecom instruments Settings parameters to their default settings if necessary. Navigate to the menu that you want to restore to defaults. Tap Menu > Restore Menu Defaults. When prompted, tap Yes to restore the menu default settings. If prompted to refresh the computer, tap Yes. You can restore defaults settings for all parameters. Location Services Options Parameters You Can Configure Server Server settings (port and anable server) Virtual GPS Virtual GPS settings Tap Menu > Restore All Defaults. The applications asks if you are sure you want to restore all defaults. Tap Yes. After several minutes, all of the default settings are restored. Hide Menu Items in Intermec Settings You can hide items in the Intermec Settings menus if you do not want to have them available for other users to access. Hidden items are not saved when you back up your settings in the SmartSystems console. On the mobile computer, you can: • hide menu items by tapping and holding the item, and then choosing Hide Menu Item from 38 39 • the popup list. When asked if you want to hide the menu, tap Yes. restore all hidden items in all menus, by tapping Menu > Unhide All Items. Note: When you restore default settings in ecom instruments Settings, only the settings for visible items are restored to defaults. The settings for hidden menu items are not affected. Use Intermec Settings Remotely With SmartSystems Foundation Your mobile computer is SmartSystems-enabled, which lets you open ecom instruments Settings from the SmartSystems console to remotely configure all of your mobile computers. For more information on SmartSystems, see Manage the Computer Using SmartSystems Foundation” on page 98. Your mobile computer is Bluetooth™-enabled, which lets you connect to other Bluetooth devices, such as scanners, printers, or audio devices. You need to turn on the Bluetooth radio before you can discover and connect to other Bluetooth devices. By default, the radio is turned off. You can configure Bluetooth communications using Intermec Settings or from the Start menu. 1 Tap Start > Settings > Intermec Settings > Communications > Bluetooth. 2 Select the Turn on Bluetooth check box. 3 (Optional) If you want your computer to be visible to other Bluetooth devices, choose “Discoverable”. 4 Tap OK. In the SmartSystems console, select a mobile computer and right-click. From the menu, select Intermec Settings. Configure the settings you need to change. As you choose parameters from the tree structure, help for each parameter appears in the upper right pane of Intermec Settings. When you are done making changes, choose File > Save Settings. For help using Intermec Settings, click Help > Contents. For information on all of the parameters in Intermec Settings, see the Intermec Settings Command Reference Manual. About Network Communications You can easily add the mobile computer to your wireless or wired data collection network. You can connect your computer using: • • • • Configure Bluetooth Communications 802.11a/b/g/n radio communications. Ethernet communications. Bluetooth communications. USB and serial communications. The Bluetooth radio maintains its state through a reboot or cold boot and maintains virtual COM ports. But, if you clean boot your computer you need to recreate pairings to devices. Connect to a Bluetooth Scanner You can connect the computer to an Intermec Bluetooth scanner, such as the SF51 or SR61. 1 Tap Start > Settings > System > Wireless Scanning. 2 Tap Add Device. Configure 802.11a/b/g/n (Wi-Fi) Radio Communications Caution Make sure all components with antennas are at least 30 cm (1 ft) apart when power is applied. Failure to comply could result in equipment damage. The mobile computer contains an 802.11 radio to transfer data using wireless communications and to support the TCP/IP network protocols. This section of the manual assumes that your wireless network is set up, including your access points. By default, the 802.11 radio is disabled. Use the following procedure to enable the Wi-Fi radio using Intermec Settings. If you would like to use ScanNGo bar codes to easily enable the radio and set the default security settings, see Appendix C ScanNGo Wi-Fi Configuration Bar Codes” on page 167. 40 Tap Start > Settings > System > Intermec Settings. From the Intermec Settings main menu, tap Communications > 802.11 Radio > Radio Enabled. Select the Radio Enabled check box and tap OK. By default, the computer uses Funk security and enables DHCP. Use Intermec Settings to configure any other parameters you need to use for communication with your network. Configure 802.11 security. For help, see About Wireless Security” on page 85. 41 3 Select Quick Connect, Search, or Manual. Follow the onscreen instruction to add a wireless scanner. 1 Tap Start > Settings > System > Bluetooth Audio. 2 Tap Search to find your Bluetooth headset or hands-free device. 3 Select your device from the list and configure any settings. 4 Click OK when you are done. Connect to a Bluetooth Printer To configure your computer for Bluetooth wireless printing, you need to: • create an application that opens the wireless printing COM port on your computer. For help, see the Bluetooth Resource Kit, which is part of the ecom instruments Developer Library (IDL), available from the ecom instruments website at www.intermec.com/idl. • select the current wireless printer on your computer. For help, see the next procedure. Note: You can also print wirelessly using Microsoft APIs with Bluetooth extensions for Winsock and Bluetooth virtual COM ports. For help, see the Bluetooth Resource Kit documentation. 1 Tap Start > Settings > System > Wireless Printing. 2 Tap Search to find a printer, or tap Manual to enter a device ad dress. Follow the onscreen instructions to select the current wireless printer. 3 (Optional) Tap Print Test Page. The printer prints out a test page. Create an ISP Connection You can create an Internet Service Provider (ISP) connection to send and receive email messages using Messaging (Outlook Email) and view web pages using Internet Explorer Mobile. You need to get your ISP dial-up access telephone number, a user name, and a password from your ISP. 1 Tap Start > Settings > Connections > Connections. 2 Under My ISP, tap Add a new modem connection. 3 Enter a name for the connection, such as ISP Connection.” 4 If you are using an external modem connected to your mobile computer with a cable, select Hayes Compatible on COM1 from the Select a modem list. 5 Tap Next. 6 Enter the access phone number and then tap Next. 7 Enter the User name, Password, and Domain (if provided by an ISP or your network administrator). 8 Tap Finish. 9 On the Connections screen, tap Advanced on the horizontal scroll. 10 Tap Dialing Rules. 11 When the Enable Dialing Rules box appears, tap OK. Connect to a Bluetooth Audio Device Use the Bluetooth Audio enabler to discover, activate, and connect to Bluetooth audio devices such as a headset. This enables system sounds to be monitored through the headset. 12 Tap Edit. 13 In the Name field, enter your phone type (Home, Mobile, or Work). 14 Tap OK until you exit the Connections screen. 42 43 Create a VPN Server Connection You can create a Virtual Private Network (VPN) connection to securely connect to servers, such as a corporate network, through the Internet. Before you can create a VPN connection, you need this information from your network administrator: • User name • Password • Domain name • TCP/IP settings • Host name or IP address of the VPN server After you have located this information, you can create a VPN server connection. 1 Tap Start > Settings > Connections > Connections. 2 Under My Work Network, tap Add a new VPN server connection. 3 Step through the screens to set up your VPN connection. Choose Between Microsoft and Funk Security The computer supports both Funk and Microsoft security, which dynamically select wireless networks based on your preferences. The option you choose depends on your network security needs. • If you are using the computer in a static environment that requires a high level of security, you should use Funk security, which offers CCX v4.0 compliance, support for LEAP and TTLS, and configuration for up to four profiles. To use Funk security, you need to select a profile. For help, see the next section, Select a Funk Security Profile.” • If you are primarily using the computer to connect to Wi-Fi hotspots, you may want to use Microsoft security. To use Microsoft security, you need to select it as your security choice. For help, see Select Microsoft as Your Security Choice” on page 90. Select a Funk Security Profile You can define up to four profiles for Funk security. Different profiles let your computer communicate in different networks without having to change all of your security settings. For example, you may want to set up one profile for the manufacturing floor and one for the warehouse. By default, the active profile is Profile 1. Select a Funk Security Profile Use the following procedure to select a Funk security profile. About Wireless Security The computer provides five types of security for your wireless network: • Wi-Fi Protected Access 2 (WPA2™) • Wi-Fi Protected Access (WPA) • 802.1x • LEAP • WEP This section explains how to configure wireless security on your mobile computer. ecom instruments recommends that you implement WPA2 security using PSK (Personal) or 802.1X (Enterprise) key management as appropriate. You must use either Funk or Microsoft security to implement your security solution. For details, see the next section, Choose Between Microsoft and Funk Security.” ecom instruments recommends that you always implement WPA2 security using PSK (Personal) or 802.1X (Enterprise) key management. If you are using WPA-802.1x, WPA2-802.1x, or 802.1x security, this section also assumes that your authentication server and authenticators are properly configured. Note: 44 Your security choice does not depend on your authentication server. For example, you can choose Funk security if you use Microsoft Active Directory® to issue certificates. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Funk Security. Choose a profile. A list of configurable settings appears. (Optional) In the Profile Label text box, enter a meaningful name for your profile. Configure your security settings. For help, see the next sections. Repeat Steps 3 through 5 for each profile you want to define. Set an active profile by choosing it in the Active Profile list. Save your settings. Configure WPA or WPA2 Enterprise (802.1x) Security With Funk Use these procedures to set WPA-802.1x or WPA2-802.1x security on your computer with Funk security. Make sure the communications and radio parameters on your 70 Series are configured. Make sure Funk is selected as your security choice. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Funk Security. Select the profile you want to configure. For Association, choose WPA or WPA2. Encryption automatically defaults to TKIP or AES, respectively. For 8021x, choose TTLS, PEAP, EAP-FAST, or TLS. If you choose TTLS, EAP-FAST, or PEAP: For Prompt for Credentials, choose Enter credentials now. Enter a User Name and User Password. For Validate Server Certificate, choose Yes. Note: The correct date must be set on your computer when you enable Validate Server Certificate. 45 9 If you choose TLS: Load a user and root certificate on your computer. For help, see Load a Certificate” on page 95. Enter a User Name and Subject Name. For Validate Server Certificate, choose Yes. Configure WPA or WPA2 Personal (PSK) Security With Funk Use the following procedure to configure WPA-PSK or WPA2-PSK with Funk security. Make sure the communications and radio parameters on your computer are configured. Make sure Funk is selected as your security choice. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Funk Security. Select the profile you want to configure. For Association, choose WPA or WPA2. For 8021x, choose None. For Pre-Shared Key, enter the pre-shared key or passphrase. The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the access point. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the i.roc® Ci70 -Ex internally converts it to a pre-shared key. This value must match the passphrase on the authenticator. Save your settings. Configure 802.1x Security With Funk Security Use the following procedure to configure 802.1x-WEP security with Funk security. ecom instruments recommends that you use WPA2-802.1x instead of 802.1x-WEP if possible. 10 Make sure the communications and radio parameters on your computer are configured. Make sure Funk is selected as your security choice. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Funk Security. Select the profile you want to configure. For Association, choose Open. For Encryption, choose WEP. For 8021x, choose TTLS, PEAP, or TLS. If you chose TTLS or PEAP: Enter a User Name. For Prompt for Credentials, choose Enter credentials now. Enter a User Password. For Validate Server Certificate, choose Yes. If you choose TLS: Load a user and root certificate on your computer. For help, see Load a Certificate” on page 95. b For Validate Server Certificate, choose Yes. c Enter a User Name and Subject Name. 11 Save your settings. Configure LEAP Security With Funk After you configure the communications and radio parameters on your mobile computer and select Funk as your security choice, you can configure LEAP. 46 Choose Communications > 802.11 Radio > Funk. Select the profile you want to configure. For 8021x, choose LEAP. For Association, choose Open, WPA, WPA2, or Network EAP. Encryption automatically defaults to TKIP if you choose WPA, AES if you choose WPA2, and WEP if you choose Open or Network EAP. For Prompt for Credentials, choose Enter credentials now. Enter a User Name and User Password. Save your settings. Configure Static WEP Security With Funk Security Use the following procedure to configure static WEP security with Funk. ecom instruments recommends that you use WPA2-PSK instead of WEP if possible. Make sure the communications and radio parameters on your computer are configured. Make sure Funk is selected as your security choice. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Funk Security. Select the profile you want to configure. For Association, choose Open. For Encryption, choose WEP. For 8021x choose None. Define a value for the keys you want to use. You can define up to four keys (Key 1 through Key 4). Enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the capability of the radio. Set a 5- byte value for 64-bit WEP or a 13-byte value for 128-bit WEP. Hex keys must be preceded by 0x and contain 5 or 13 hex pairs. 10 For Transmit key, choose the key you want to use for transmitting data. 11 Save your settings. Use Open (No Security) Associations with Funk Use the following procedure to configure your mobile computer for open security using Funk. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Funk Security. Select the active profile you are using. For Association, choose Open. For Encryption, choose None. Tap OK. Your settings are saved. Select Microsoft as Your Security Choice The default security setting is Funk. If you want to use Microsoft Wireless Zero Configuration (WZC) security, you need to select it as your security choice. After you select Microsoft as your security choice, you will be prompted to save your settings and reset the computer for your change to take effect. With Microsoft as your security choice, you can configure: • • • WPA or WPA2 802.1x Static WEP Start ecom instruments Settings. 47 Select Microsoft Security Use the following procedure to select Microsoft security. Start ecom instruments Settings. For help, see Configure the Computer” on page 67. Choose Communications > 802.11 Radio > Security Choice. From the Security Choice list, select Microsoft Security. An alert box appears telling you that you must save your settings and reboot the computer for the new security choice to take effect. Choose Yes. The computer resets and starts with Microsoft Security as the Security Choice. Configure WPA or WPA2 Enterprise (802.1x) Security With Microsoft Use these procedures to set WPA-802.1x security on your computer with Microsoft security. Make sure the communications and radio parameters on your computer are configured. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Microsoft Security. For Infrastructure Mode, choose Infrastructure. For Network Authentication, choose WPA or WPA2. Data Encryption automatically defaults to TKIP for WPA and AES for WPA2. For 802.1x Authentication, choose either TLS, or PEAP. If you choose TLS: Load a user and root certificate on your computer. For help, see Load a Certificate” on p.95. Choose Properties. The Certificates dialog box appears. Select the certificate you want to use from the list. The User Logon dialog box appears. Enter a User Name and Domain and tap OK. Tap OK to exit the Certificates dialog box. Press OK to save the Microsoft Security settings. If you choose PEAP: Load a root certificate of the authentication server on your computer. For help, see Load a Certificate” on page 95. Press OK to save the security settings and the User Logon dialog box appears. Enter a User Name, Password, and Domain. Select Save Password if you want to save the password for future authentication sessions. Press OK to save the Microsoft Security settings. Enable WPA or WPA2 Personal (PSK) Security With Microsoft Use the following procedure to enable WPA-PSK With Microsoft Security. Make sure the communications and radio parameters on your computer are configured. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Microsoft Security. For Infrastructure Mode, choose Infrastructure. For Network Authentication, choose WPA-PSK. Data Encryption automatically defaults to TKIP for WPA and AES for WPA2. For Pre-Shared Key, enter the pre-shared key or the passphrase. The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the authenticator. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the computer internally converts it to a pre-shared key. Save your settings. Configure 802.1x Security with Microsoft Use the following procedure to configure 802.1x security with Microsoft security. ecom instruments recommends that you use WPA2-802.1x instead of 802.1x-WEP if possible. Make sure the communications and radio parameters on your computer are configured. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Microsoft Security. For Infrastructure Mode, choose Infrastructure. For Network Authentication, choose Open. For Data Encryption, choose WEP. For 802.1X Authentication, choose TLS or PEAP. If you choose TLS: Load a user and root certificate on your computer. For help, see Load a Certificate” on page 95. b Choose Properties. The Certificates dialog box appears. c Select the certificate you want to use from the list. The User Logon dialog box appears. d Enter a User Name and Domain and tap OK. e Tap OK to exit the Certificates dialog box. f Press OK to save the Microsoft Security settings. 9 If you choose PEAP: a Load a root certificate of the authentication server on your computer. For help, see Load a Certificate” on page 95. b Press OK to save the security settings and the User Logon dialog box appears. c Enter a User Name, Password, and Domain. Select Save Password if you want to save the password for future authentication sessions. d Press OK to save the Microsoft Security settings. 10 For Network Key Setting, choose Automatic. 11 Save your settings. Configure Static WEP Security With Microsoft Use the following procedure to configure static WEP security with Microsoft security. ecom instruments recommends that you use WPA2-PSK instead of WEP if possible. Use Open (No Security) Associations With Microsoft Use the following procedure to configure your mobile computer for open security using Microsoft WZC. 48 Make sure the communications and radio parameters on your computer are configured. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Microsoft Security. For Network Authentication, choose Open. For Data Encryption, choose WEP. For Network Key Setting, choose Enter Key and Index. For Network Key Value, enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the capability of the radio. Set a 5-byte value for 64-bit WEP or a 13-byte value for 128-bit WEP. Hex keys must be preceded by 0x and contain 5 or 13 hex pairs. For Network Key Index, select the key you want to use for data transmission. Save your settings. Start ecom instruments Settings. Choose Communications > 802.11 Radio > Microsoft Security. 49 3 For Network Authentication, choose Open. For Data Encryption, choose Disabled. Tap OK. Your settings are saved. Load a Certificate To use transport layer security (TLS) with WPA or 802.1x security, you need a unique client certificate on the computer and a trusted root certificate authority (CA) certificate. Certificates are pieces of cryptographic data that guarantee a public key is associated with a private key. They contain a public key and the entity name that owns the key. Each certificate is issued by a certificate authority. 1 Start ecom instruments Settings. 2 Go to Start > Settings > System > Intermec Settings. 3 Tap Communications > 802.11 Radio > Certificates. The Certificates screen appears. 4 To import a certificate chain: a Tap Import Certificates to install the selected certificate. b In the CertImportUI screen, tap the <<< button next to the Select pfx to import text field. c Select the root certificate from the list. d Tap Import Certificate. To import user and root certificates from a Microsoft IAS server: Tap Import Certificates. Tap Web Enrollment. Enter the User, Password, and Server (IP address) to log into the server. d Tap OK. A dialog box appears asking if you want to load the root certificate. e Tap OK. The Enrollment Tool message box appears telling you that the certificate has been added. f Tap OK to close the message box. 50 51 Manage the Computer in Your Network When you have multiple mobile computers and peripherals in your network, it is essential to have an easy way to manage updates, configure all of the devices, and remotely troubleshoot problems. ecom instruments provides a free device management software platform called SmartSystems™ Foundation to help you manage your devices. You can also purchase third-party device management software through a vendor. Manage the Computer Using SmartSystems Foundation ecom instruments‘s SmartSystems Foundation is a software platform that lets you manage all of your SmartSystems-enabled devices simultaneously from a central server. The SmartSystems Foundation console displays all SmartSystems-enabled computers and peripherals in your network. Intermec SmartSystems Foundation Console Manage the computer Use this chapter to learn how to remotely update, configure and monitor your ecom instruments mobile computers. You will also find information on installing and developing software applications as well as how to upgrade the system software. Through the console, you can: • drag-and-drop configuration bundles, operating system updates, and firmware upgrades to multiple computers. • save configuration settings from a single device and deploy those settings to many devices simultaneously. • remotely change settings on SmartSystems-enabled computers and peripherals. The SmartSystems Foundation console can report on asset locations and battery status, making it easier to manage your mobile devices. 52 53 With a Provisioning license, SmartSystems Foundation can automatically push software, configuration settings, and other files to connected mobile computers. The license also enables ScanNGo, which makes connecting additional mobile computers to your wireless network as easy as reading bar codes. You can download SmartSystems Foundation from the ecom instruments website at no charge. For more information, visit www.intermec.com/SmartSystems. To purchase a Provisioning license, contact your local Intermec sales representative. Manage the Computer Using Third-Party Software You can use third-party software such as Wavelink Avalanche to centrally manage your ecom instruments devices. Device management software enables you to update software, increase security, track your assets, and troubleshoot devices remotely. You can download the Wavelink Enabler for the mobile computer from the Wavelink website. For more information, visit the ecom instruments website and search for Wavelink Avalanche or visit www.wavelink.com to download the enabler. Develop and Install Applications Double-click the application file to install it. The application file should appear in the Software Vault. From the SmartSystems console in the Software Vault, drag-and-drop the application onto each mobile computer in your network, or drop the application on a group of computers contained in a folder. Install Applications Using Microsoft ActiveSync When you only have a few computers to update with applications, you can copy files using Microsoft ActiveSync. This procedure assumes that Microsoft ActiveSync is installed on your PC and is up and running. Connect to the mobile computer via ActiveSync. Copy the .cab files from your development PC to the computer. Reboot or cold boot the computer. After the boot process is finished, browse to the .cab files and tap the files to install them. Use the Intermec Resource Kits to develop applications to run on the mobile computer. The Resource Kits are a library of C++, .NET, Java, and web components grouped by functionality that you can use to create applications for the computer. The Resource Kits are part of the ecom instruments Developer Library (IDL), and can be downloaded from the ecom instruments website at www.intermec.com/idl. For more information, see the Intermec Developer Library Resource Kit Developer Guide. Install Applications Using a Storage Card Package Your Application Launch Applications Automatically For very simple applications, the executable file may be the only file you need to deploy. More typically, you will have a set of files to install. ecom instruments recommends using .cab files to install your applications. The computer uses standard Windows Mobile .cab files and will install third-party .cab files. Use a storage card to install applications on one computer at a time or if you have no network connection. 1 Copy your application file to the storage card. 2 Install the storage card in the mobile computer. 3 On the mobile computer, browse to the Storage Card folder and run your application. There are two ways to launch an application automatically on a cold boot: • • Choose a Target Location You can have your .cab file place your application in any of these memory locations on the mobile computer: • The ObjectStore. • The optional microSD card. Depending on available disk space, you may want to consider installing your application files on the microSD card. Using a card creates the Storage Card folder on the computer. • The non-volatile Flash File Store. Applications and data in the Flash File Store will persist through a clean boot. Note: At boot time, AutoRun executes any commands found in its data file, Autouser.dat. For more information on how to use the AutoRun.exe feature, view the Readme.txt file located in the My Device\Flash File Store\2577 directory on your computer. Update the System Software The mobile computer uses SmartSystems bundles to update the operating system (OS) and the system software. You can use these methods to update your mobile computer: The Flash File Store is erased if you reflash the operating system image. • Files copied to any of these locations are safe when you cold boot the computer as long as the AutoRun system is installed in the appropriate location. When AutoRun is installed on the computer, all .cab files in the CabFiles folder are automatically extracted after a cold boot. For more information about AutoRun, see the ecom instruments Developer Library Resource Kit Developer Guide. • Install Applications Using SmartSystems Foundation Console You can use the SmartSystems console to drag-and-drop ecom instruments applications onto your mobile computer. The console is part of SmartSystems Foundation. 1 Download your application file from the ecom instruments website and unzip it on your desktop PC. 54 Set up your .cab file to place a shortcut to the application in the \Windows\StartUp directory at install time. Use AutoRun.exe to start your application at boot time. AutoRun ships on the computer and automates other operations. You can update individual computers, or multiple computers at the same time using the SmartSystems console. For help, see the next section, Update Individual or Multiple Computers Using the SmartSystems Console”. You can update individual computers using a microSD card. Update Individual or Multiple Computers Using the SmartSystems Console You can use the SmartSystems console to update the operating system or system software on your mobile computer. The console is part of SmartSystems Foundation and is available from the ecom instruments website. Before you can update your mobile computer, you need: • SmartSystems Foundation. To download SmartSystems Foundation, go to www.intermec.com/SmartSystems and click the Downloads tab. 55 • the SmartSystems bundles you want to install. These SmartSystems bundles are available from the ecom instruments website at www.intermec.com. Go to Support > Downloads > OS/Firmware/Drivers list. After you have located these items, you can update your mobile computer using SmartSystems Foundation. 1 Open the SmartSystems console. 2 Make sure the mobile computer is discovered. 3 Make sure the mobile computer is in a powered dock or that power management is disabled. 4 Download the SmartSystems bundle to your PC. 5 Double-click the SmartSystems bundle on your PC to extract the update files to the software vault. 6 From the SmartSystems console, locate the bundle to install and drag them to each mobile computer (or group in a folder) you want to update. The SmartSystems console installs the update on your mobile computers. After the download is complete, your mobile computer begins the update process and automatically performs a cold boot. The computer then boots into a special Update Loader mode where the computer has no network connections and is completely unusable. This process can take anywhere from 30 seconds to 15 minutes depending on the update. After the update is complete, the computer boots again. Note: The SmartSystems console indicates that your mobile computer is offline, by displaying a red stop symbol, until the computer reboots and reconnects to the system. Update Individual Mobile Computers Using a microSD Card You can transfer upgrade bundles from your desktop PC to your mobile computer using a storage card. Before you can update your mobile computer, you need: • • the SmartSystems bundles you want to install. These SmartSystems bundles are available from the Intermec website at www.intermec.com. Go to Support > Downloads > OS/Firmware/Drivers list. a microSD card formatted to FAT or FAT32. After you have located these items, you can update your mobile computer using a storage card. Download the SmartSystems bundle to your PC and note the download location. On your desktop PC, navigate to the download location and select the folder with the correct firmware version. For example, umts_wwe or umts_tp. Transfer the autoflash.img file into the root directory of the microSD card. Turn off your mobile computer and install the microSD card in your mobile computer. For help, see Insert a MicroSD Card” on page 29. Turn on your mobile computer. The update process begins. Your mobile computer may restart several times during this process. When the update is complete, the Autoflash Complete message appears. Remove the microSD card. Reboot your mobile computer and follow the setup process. Note: 56 If you do not remove the storage card, the update process repeats each time the computer reboots. 57 About the Intermec Dashboard The Intermec Dashboard is designed to provide proactive monitoring of your mobile computers to prevent downtime. You can easily see the health of the device and can help pinpoint the source of a problem to determine if it is hardware or software related. Intermec Dashboard displays information such as the status of network connections, battery usage, storage space, and internal devices. It also provides system information such as the operating system, firmware, and hardware configuration. • Press the Intermec Dashboard button (m) on the computer keypad. Intermec Dashboard Main Screen Troubleshoot and Maintain the computer If you encounter any problems while using the i.roc® Ci70 -Ex computer, look in this chapter to find a possible solution. You will also find information on routine maintenance. Intermec Dashboard is highly integrated with SmartSystems Foundation. You can use SmartSystems Foundation to remotely monitor the health of your computers. For more information, refer to the SmartSystems online help. Troubleshoot Your Mobile Computer Use the troubleshooting tables in this section to fix problems with the Wi-Fi connection, 802.1x security, the imager, or general problems with operating the mobile computer. If you send the computer in for service, it is your responsibility to save the computer data and configuration. ecom instruments is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer. Troubleshoot the Wi-Fi Connection Use this troubleshooting table to help solve problems with your 802.11 radio connection. Problems With the Wi-Fi Connection 58 Problem Solution When you turn on the computer after it was suspended for a while (10 to 15 minutes or longer), it can no longer send or receive messages over the network. Host may have deactivated or lost current terminal emulation session. In a TCP/IP direct connect network, turn off the Keep Alive” message from host to maintain the TCP session while the computer is suspended. 59 The computer is connected Move closer to an access point or to a different location to reesto the network and you move tablish communications until you reconnect with the network. to a new site to collect data. Your computer now shows you are not connected to the network. The computer appears to be connected to the network, but you cannot establish a terminal emulation session with the host computer. There may be a problem with the host computer, or with the connection between the access point and the host computer. Check with the network administrator to make sure the host is running and allowing users to log in to the system. If you have trouble connecting to your 802.11 wireless network: • Make sure you have correctly set network parameters on the computer. • Check your wireless security settings. Follow the next procedure to verify available access points and networks, check signal strength, and view other diagnostics. If you need to contact ecom instruments Product Support, this information can be helpful in troubleshooting wireless network connection issues. Tap Start > iSpyWiFi. The ISpyWiFi application launches. The ISpyWiFi tab shows: The computer appears to be There may be a problem with the connection between the access connected to the network, but point and the host computer. Check with the network administrator the host computer is not re- or use your access point user’s manual. ceiving any information from the i.roc® Ci70 -Ex computer. A network connection icon The computer may not be communicating with the intended acappears in the toolbar, but cess point. Make sure the network name matches the access then disappears. point network name. Default network name is INTERMEC.” The access point may not be communicating with the server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. Troubleshoot 802.1x Security Use the following table to troubleshoot problems with your 802.1x security that will prevent you from connecting to your network, such as an incorrect password. Problems With 802.1x Security Problem Solution The computer indicates it is not authenticated. Make sure that: • the User Name and Password parameters on the computer must match the user name and password on authentication server. You may need to reenter the password on both the computer and authentication server. • on your authentication server, the user and group are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software. • the IP address and secret key for access point must match the IP address and secret key on the authentication server. You may need to reenter the IP address and secret key on both your access point and authentication server. • the authentication server software is running on the server PC. You receive a message say- Date and time are not saved when you perform a clean boot. ing The server certificate has Reenter the date and time, and then save your changes. expired or your system date is incorrect” after you perform a clean boot on the computer. 60 Check 802.11 Network Status • • • • MAC address and IP address of the 802.11 radio. network association status, including the SSID and MAC address of the access point. security configuration. radio transmit power and signal strength information. Tap the Scan tab to view a list of available 802.11 networks. The list includes the signal strength, channel, and MAC address for each network. • Tap Scan to refresh the screen. Tap the Supp tab to view radio supplicant information, including a list of supplicant events and authentication status. • To verify the settings for the currently active security profile, tap Configure Profile. ecom instruments Settings launches for you to configure 802.11 Radio settings. To try reconnecting to the network, tap Reconnect. To delete the events in the list, tap Clear Events. • • Tap the Ping tab to run a ping test to the host. In the Host field, enter the IP address of the host. From the Repetitions list, choose the number of times the computer will ping the host. Tap Ping. The graph shows the amount of time it takes for the host to return the ping. Tap List to see this information in a list format. Tap the RSSI tab to view the received signal strength of the host signal. The information box includes the current signal strength, host SSID name, MAC address, data rate, and transmit power. Tap Mark to place an arrow marker above the graph. • Tap the Conf tab to set up a log file that lists RSSI history. This screen includes the 802.11 radio driver version and available radio modes. Check the Log to File check box. (Optional) Change the sample period and number of samples displayed. Tap Log File. The Save As screen appears. (Optional) Change the name of the saved log file, the folder to which the file will be saved, the content type (log or text), and the location. Tap OK. Troubleshoot Reading Bar Codes Use this section to troubleshoot problems that may prevent you from being able to read a bar code, such as the symbology not being enabled. 61 Use ScanDiagnostic to Troubleshoot the Scanner Problems Reading Bar Codes Problem Solution You cannot see the illumina- • tion beam or frame from the imager when you press the • Scan button and aim the imager at a bar code label. • When you release a Scan button or handle trigger, the Good Read light does not turn off. The scanner will not read the bar code label. You may be too far away from the bar code label. Try moving closer to the bar code label and scan it again. You may be reading the bar code label straight on.” Change the reading angle and try again. The imager hardware trigger might be disabled in ecom instruments Settings. To check the setting go to Start > Settings > Systems > Data Collection > Scanner Settings. Hardware trigger should be checked. The Good Read light will remain on if you configure the computer to use continuous/edge triggering. If you configure the computer for level triggering and the Good Read light remains on, there may be a problem. Press one of the Scan buttons or pull the trigger again without scanning a bar code label. If the light is still on, contact your local ecom instruments representative. • • • • • Aim the scanner beam to cross the entire bar code label in one pass. Vary the scanning angle. Check the quality of the bar code label. Scan a bar code label that you know will scan. Compare the two bar code labels to see if the bar code quality is too low. You may need to replace the label that you cannot scan. Make sure the bar code symbology is enabled and configured correctly. Use ecom instruments Settings to check the symbologies. Expand Data Collection > Symbologies beneath devices listed (scanner, virtual wedge) to check and enable symbologies, then scan the bar code label again. Make sure the computer application is expecting input from a bar code. You may need to type this information instead. The scanner may not be turned on or the scanner may be unable to scan a specific bar code. Run the ScanDiagnostic application to help you troubleshoot the problem. For more information, see Use the ScanDiagnostic application to troubleshoot problems such as the inability to read a bar code or a scanner that does not turn on. 1 From the Home menu, tap Start > ScanDiagnostic. 2 From the Scan Health screen, select the scanner you want to troubleshoot and then tap Diagnose. The application checks to make sure the scanner is enabled and checks settings to make sure they are optimized. 3 From the Scan Test screen, press and hold the Press to Scan button while aiming at the bar code you want to read. After the computer scans the bar code, it beeps and the label data, data length, and symbology appear on the screen. 4 Press the right arrow button to view any recommended settings. 5 To accept the recommended settings, tap Apply. 6 Tap OK to exit. Troubleshoot Operating the Computer Use this section to troubleshoot problems that may prevent you from being able to operate the computer. Problems Operating the Computer Problem Solution You press the Power button and nothing happens. Try the following solutions: • Replace or charge the battery. The battery may be completely drained. • Remove the battery and press the Reset button to perform a cold boot. For help, see Cold Boot the Computer” on page 115. The computer appears to belocked up and you cannot enter data. • Press the Power button and select Suspend from the Power Options menu. Press the Power button to turn the screen back on. • Press the Power button and select Reboot from the Power Options menu. • Remove the battery and press the Reset button to perform a cold boot. For help, see Cold Boot the Computer” on page 115. • Try reloading the firmware. For help, see Update the System Software” on page 102. • If the computer does not boot or reset, contact your ecom instruments representative for help. The scanner does not read The scanner window may be dirty. Clean the window with a soluthe bar code labels quickly, tion of ammonia and water. Wipe dry. Do not allow abrasive mateor the scanning beam seems rial to touch the window. to be faint or obscured. You scan a valid bar code la- The computer may have decoded the bar code label in a symbolbel to enter data for your ap- ogy other than the label’s actual symbology. Try scanning the bar plication. The data decoded code label again. Make sure you scan the entire label. by the scan module does not match the data encoded in the bar code label. The accelerometer does not You may need to calibrate the accelerometer using the Sensor appear to be accurate. Calibration application. Tap Start > Settings > System > Sensor Calibration. Rotate the computer to calibrate all six orientations. The input device attached to Set the Scanner Model command to the specific attached input the computer does not work device. Check enabled bar code symbologies and enable only well or read bar code labels the symbologies being used. very quickly. You cannot type a character You may have locked a modifier key on the keypad. Press the on the keypad or you can necessary key sequence to unlock the key. For help, see About only type uppercase or lower- the Keypad” on page 15. case letters. 62 You tap the screen and nothing happens. Align your screen. For help, see Align the Screen” on page 43. 63 Find Your Configuration Number Use the following procedure to help you find the configuration number of your computer. • Look at the label on the back of the computer. Find Your Operating System Version Use the following procedure to find the OS version of your mobile computer. 1 Press the Intermec Dashboard (m) button to launch the Dashboard. 2 Tap the Information bar. The Information Details page appears and displays information such as the firmware version and the OS version. Reset the Computer If the computer does not resume after pressing the Power button, or if the computer or an application locks up, you may need to reset the computer. The computer uses the configuration currently saved in flash memory during the boot process. There are three ways to reset the computer: • Reboot • Cold boot • Clean boot Reboot the Computer You may need to reboot the computer to correct conditions where an application stops responding to the system. • Press the Power button and select Reboot from the menu. The computer systematically shuts down, restarts, and goes through the initialization process. Cold Boot the Computer In some cases where the computer completely stops responding, it may be necessary to perform a cold boot or hard reset. Because cold booting may result in data loss, use this method only if all other recovery methods have failed. Note: Cold booting the computer does not guarantee that cached disk data will be saved, so transactional data may be lost during the reset. All other data, such as configuration and network settings, is preserved. Press and hold both R buttons simultaneously for about 5 seconds. The computer will reboot. Wait while the mobile computer boots. When the cold boot is complete, the Home screen appears. Clean Boot the Computer Caution A clean boot erases the memory in the mobile computer, including all applications and data files, with the exception of those found in the Flash File Store, or any removable storage. If the computer seems to be locked up, try cold booting it. If this process does not work, use a clean boot to get the computer up and running for further troubleshooting. You can perform a clean boot using the mobile computer. 1 During Reeboot immediately press and hold the Power button and Volume Down button (the lower button on the right side). 2 Continue to hold the Power button and the Volume Down button down until you are prompted to release them. 3 Press the Volume Up button on the right side to start the clean boot. 4 Wait for the computer to load files from its ROM. You can also perform a clean boot using the SmartSystems Console. • Right-click the i.roc® Ci70 -Ex computer and select Intermec Power Tools > Clean Boot Device. Clean the Computer To keep the computer in good working order, you may need to clean the imager window, color camera window, and the touch screen. Clean the windows and the touch screen as often as needed for the environment in which you are using the computer. To clean the computer, use a solution of ammonia and water. Caution There are no user-serviceable parts inside the i.roc® Ci70 -Ex computer. Opening the computer will void the warranty and may cause damage to the internal components. Press the Power button and choose to suspend the computer. Dip a clean cloth towel in the ammonia solution and wring out the excess. Wipe off the imager window, camera lens, and flash area. Do not allow any abrasive material to touch these surfaces. Wipe dry. Location of i.roc® Ci70 -Ex/ Reset Buttons Reset button 64 65 Physical and Environmental Specifications i.roc® Ci70 -Ex Physical Dimensions Dimensions standard configuration 225 x 85 x 58 mm (8.8 x 3.3 x 2.3 inches) with optional head modules 249 x 85 x 58 mm (9.8 x 3.3 x 2.3 inches) Weight Specifications and Default Settings standard configuration 980 g (2.16 lb) with battery Environmental Specifications Operating temperature -20 °C to 50 °C (-4 °F to 120 °F) Storage temperature -20 °C to 60 °C (-4 °F to 140 °F) Charging temperature 5 °C to 35 °C (41 °F to 95 °F) Relative humidity (operating) 5% to 95% non-condensing Environmental rating IP65 compliant Drop Specifications All corners and sides from 1.2 m (4 ft) per MIL-STD 810G Power and Electrical Specifications Battery type Rechargeable Lithium-ion (Li-ion) battery AM Ci70 -Ex Battery capacity 3.7 V, 4000 mAh (14.8 Wh) Electrical rating x 4.37/4.8 V; 2/1,5 A Operating System Microsoft Windows Embedded Handheld 6.5.3 Hardware 66 Main processor options TI OMAP3, 1 GHz Memory 512 MB RAM Persistent storage 1 GB Flash Removable storage up to 32 GB user-accessible microSD card slot Keypad QWERTY, Numeric Imaging options via optional head modules 67 Touch Screen Specifications Transmissive VGA display with high-durability touch screen; 480 x 640 pixels; 8.9 cm (3.5 in) diagonal active area; LED backlight and ambient light sensor. GPS 802.11a/b/g/n Bluetooth USB Full Speed V2.0 Client Radio Enabled Off Ethernet Adapter Setting Default Value DHCP Enabled Bluetooth Settings Optional Communications • • b/g (2.4 GHz) Ethernet Adapter Settings Standard Communications • • • • Radio Bands UMTS CDMA Bluetooth Setting Default Value Bluetooth Power Off Wireless LAN Standards compliant IEEE 802.11a/b/g/n (2.4 GHz and 5 GHz), Single Stream Data rates up to 72Mbps Security 802.11i, WPA, WPA2, 802.1x (EAP-TLS, TTLS, PEAP, EAP-FAST), WEP Certifications WPA2™ (Enterprise, Personal), WPA™ (Enterprise, Personal), Wi-Fi, WMM®, WMM Power Save, Cisco Compatible Extensions (CCX 4.0) Regulatory Approvals FCC, CE, cULus Listed, DEMKO Communications Use communications settings to configure how the mobile computer communicates with the network. WWAN Radio Setting Default Value WWAN Radio Enabled Enabled Serial Port Switch Serial Port Switch Setting Default Value Serial Port Switch Standard Docking and IrDA Device Settings Use device settings to configure settings on the mobile computer. Device Settings Communications Settings Communications Setting Default Value Device Name ecom instruments CXXX (where XXX indicates the model of mobile computer) 802.11 Radio Settings 802.11 Radio Setting Default Value Security Choice Funk Allow Security Changes Enabled Active Profile Profile 1 DHCP Enabled Import Root Certificates False Import User Certificates False Import Pac Files False 68 WWAN Radio Settings Device Setting Default Value Date N/A Time N/A Good Read Settings Good Read Setting Default Value Internal Scanner Good Read Beep One Beep Tethered Scanner One Beep Bluetooth Scanner Good Read Beep One Beep Backlight Settings Backlight Setting Default Value 69 Display Backlight Adjustment Normal Keypad Backlight On Based on Light Level Light Level Low Screen Settings Enable Camera Scan Show Option in Profile Settings Power Always On Show Option in Profile Settings Maximize Battery Life Show Option in Profile Settings Normal Show Option in Profile Settings Scanning Screen Setting Default Value Screen Rotations Portrait 0 Degrees 1D Bar Codes Optimized Show Option in Profile Settings Screen Rotation Sensor Disabled Bright Sunlight Show Option in Profile Settings Reflective Labels Show Option in Profile Settings Standard Show Option in Profile Settings Sound Settings Sound Setting Default Value Beeper and Voice Medium Headset Beeper Very Low Vibrate Mode Intensity 1 Strong Pulse GPS Screen Taps Off GPS Setting Default Value Key Clicks Off Enable Bread Crumbing Disable GPS Settings Use GPS settings to configure how the mobile computer communicates with the GPS network. Core Messaging Service Settings Keypad Settings Keypad Setting Default Value Button Remapping Scanner Use core messaging service settings to configure the message routers between client and server software applications. Core Messaging Service Core Messaging Service Setting Default Value Default Value Associated Server IP Null Broadcast Name Enable Power Button Screen On INTERMEC Port 62241 Screen Options Displayed Hibernate, Suspend, Reboot Keep Alive Ping Interval 30 Seconds Screen Timeout (Seconds) Power Button Behavior Suspend Device Turns Off After (Battery Power) 5 minutes Screen Turns Off After (Battery Power) Disabled Device Health Controls Device Turns Off After (External Power) Disabled Device Health Setting Default Value Screen Turns Off After (External Power) Disabled Enable Health Data Collection On Disabled Enable Device Health Application On Enable Blue Light Off for Ready-to-Work Set Rule File Location \SmartSystems\HealthRules.txt System Device Health Refresh (seconds) 90 Network Device Health Refresh (seconds) 45 Power Management Settings Power Management Setting Device Off Sensor Profiles Settings Application Profiles Settings Default Value Camera Disable Camera Scan 70 Device Monitor Settings Use device monitor settings to configure how the mobile computer monitors the network. Show Option in Profile Settings 71 Device Health Screen Captures Device Health Screen Captures Setting Default Value Directory \SmartSystems\ScreenCapture Screen Captures Allowed Device Wipe Device Wipe Setting Default Value Enable Wipe Disabled Head Modules Settings Additional settings and intantion are provided separatly on www.intermec.com. Head Modules Settings Settings Default Value Enable Module No USB Device No UART Device Virtual Wedge Settings Use virtual wedge settings to configure the virtual wedge. Virtual Wedge Setting Setting Default Value Virtual Wedge Enable Bar Code Scanner Grid Null Label Encoding (Code Page) 1252 Magstripe Reader Grid Null 72 73 Standard Characters Use the following tables to learn how to enter standard and other available characters and functions with the keypad. If there is no sequence of keystrokes for a particular character or function, it is only available through the soft input panel (SIP), which you can access by tapping the keyboard icon on the touch screen. i.roc® Ci70 -Ex Keypads and Keystrokes i.roc® Ci70 -Ex Alphanumeric Characters Keypads and Keystrokes 74 Character Numeric Keypad QWERTY Numeric Keypad c2 c22 c222 c3 c33 c333 c4 c44 c444 c5 c55 c555 c6 c66 c666 c7 c77 c777 c7777 c8 c88 c888 c9 c99 c999 c9999 c12 yA c122 yB c1222 yC 75 D c13 yD c133 yE c1333 yF c14 yG c144 i.roc® Ci70 -Ex Characters and Funktions To Enter Numeric Keypad QWERTY Numeric Keypad @ (at symbol) N/A bQ yH & (ampersand) N/A bU c1444 yI * (asterisk) c15 yJ : (colon) N/A bI yK , (comma) N/A N/A bE c155 c1555 yL $ (dollar) c16 yM ! (exclamation) N/A bO - (hyphen) c166 yN c1666 yO % (percent) N/A bR c17 yP . (period) c177 yQ + (plus) b- b- yR # (pound) ? (question mark) N/A bY c1777 c17777 yS c18 yT ‘ (apostrophe) N/A bW c188 yU Forward Tab c1888 yV Backspace Up Arrow c19 yW c199 yX Down Arrow c1999 yY Left Arrow c19999 yZ Right Arrow CapsLock c1 yy Enter ok b| b| Shift b or c b or y Space c0 b m or c m bm Start (Windows) Esc Dashboard 76 77 78 79 Copyright© 2012 ecom instruments GmbH. The contents of this document, either in part or in their entirety, may not be reproduced, forwarded, distributed or saved in any way without ecom instruments GmbH prior written consent. The contents of this document are presented as they currently exist. ecom instruments GmbH does not provide any express or tacit guarantee for the correctness or completeness of the contents of this document, including, but not restricted to, the tacit guarantee of market suitability or fitness for a specific purpose unless applicable laws or court decisions make liability mandatory. ecom instruments GmbH reserves the right to make changes to this document or to withdraw it any time without prior notice. Copyright© 2012 ecom instruments GmbH. Der Inhalt dieses Dokuments darf ohne vorherige schriftliche Genehmigung durch die ecom instruments GmbH in keiner Form, weder ganz noch teilweise vervielfältigt, weitergegeben, verbreitet oder gespeichert werden. Der Inhalt dieses Dokuments wird so präsentiert, wie er aktuell vorliegt. Die ecom instruments GmbH übernimmt weder ausdrücklich noch stillschweigend irgendeine Gewährleistung für die Richtigkeit oder Vollständigkeit des Inhalts dieses Dokuments, einschließlich, aber nicht beschränkt auf die stillschweigende Garantie der Markttauglichkeit und der Eignung für einen bestimmten Zweck, es sei denn, anwendbare Gesetze oder Rechtsprechungen schreiben zwingend eine Haftung vor. Die ecom instruments GmbH behält sich das Recht vor, jederzeit ohne vorherige Ankündigung Änderungen an diesem Dokument vorzunehmen oder das Dokument zurückzuziehen. PA000433 / ------- / 12 / 2012 WEEE-Reg.-Nr. DE 934 99306 300011AL01A00 Änderungen vorbehalten! Subject to change! ecom instruments GmbH · Industriestr. 2 · 97959 Assamstadt · Germany Tel.: + 49 (0) 62 94 / 42 24 0 · Fax: + 49 (0) 62 94 / 42 24 100 E-Mail: sales@ecom-ex.com · www.ecom-ex.com 80
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08:43:20+02:00, 2012:07:24 09:23:28+02:00, 2012:07:24 09:30:22+02:00, 2012:07:24 10:21:34+02:00, 2012:07:24 10:23:04+02:00, 2012:07:24 10:32:21+02:00, 2012:07:24 11:49:42+02:00, 2012:07:24 12:07:46+02:00, 2012:07:24 13:29:28+02:00, 2012:07:24 13:32:03+02:00, 2012:07:24 13:49:50+02:00, 2012:07:24 14:11:35+02:00, 2012:07:24 14:15+02:00, 2012:07:24 14:16:21+02:00, 2012:07:24 14:19:06+02:00, 2012:07:24 14:20:50+02:00, 2012:07:24 14:24:07+02:00, 2012:07:24 14:29:52+02:00, 2012:07:24 14:38:45+02:00, 2012:07:24 14:39:42+02:00, 2012:07:24 14:47:57+02:00, 2012:07:24 14:57:46+02:00, 2012:07:24 14:59:31+02:00, 2012:07:24 15:00:02+02:00, 2012:07:24 15:57:07+02:00, 2012:07:25 11:39:48+02:00, 2012:07:25 11:44:06+02:00, 2012:07:25 11:53:17+02:00, 2012:07:25 12:18:09+02:00, 2012:07:25 12:31:30+02:00, 2012:07:25 14:45:54+02:00, 2012:07:25 14:49:50+02:00, 2012:07:25 14:59:05+02:00, 2012:07:25 15:36:55+02:00, 2012:07:25 15:40:22+02:00, 2012:07:25 15:53:02+02:00, 2012:07:30 07:57:41+02:00, 2012:07:31 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15:23:15+02:00, 2012:10:23 15:24:14+02:00, 2012:10:23 15:25:59+02:00, 2012:12:04 08:14:54+01:00, 2012:12:04 09:09:07+01:00, 2012:12:04 09:13:54+01:00, 2012:12:04 09:15:53+01:00, 2012:12:04 09:25:47+01:00, 2012:12:04 09:34:29+01:00, 2012:12:04 09:53:30+01:00, 2012:12:04 09:54:37+01:00, 2012:12:04 09:57:10+01:00, 2012:12:04 14:14:38+01:00, 2012:12:04 14:18:30+01:00, 2012:12:04 14:33:15+01:00, 2012:12:05 09:34:05+01:00, 2012:12:05 09:48:13+01:00, 2012:12:05 09:49:53+01:00, 2012:12:05 09:59:44+01:00, 2012:12:05 10:04:33+01:00, 2012:12:05 10:08:57+01:00, 2012:12:05 10:11:01+01:00, 2012:12:05 10:13:42+01:00, 2012:12:05 10:24:50+01:00, 2012:12:05 10:40:16+01:00, 2012:12:06 08:10:08+01:00, 2012:12:06 08:10:09+01:00, 2012:12:06 09:34:04+01:00, 2012:12:06 09:36:55+01:00, 2012:12:06 10:23:27+01:00, 2012:12:06 10:27:20+01:00, 2012:12:06 10:27:49+01:00, 2012:12:06 10:30:30+01:00, 2012:12:06 14:26:44+01:00, 2012:12:06 14:27:13+01:00, 2012:12:06 14:34:05+01:00, 2012:12:06 14:44:17+01:00 History 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