Hp Envy X360 M6 Convertible PC ( Numbers Aq1XX And Aq0XX) Maintenance And Service GuideIMPORTANT! This Is In 15 Service Guide MSG EN
ENVY M6 x360 - Maintenance and Service Guide ENVY_m6_x360_MSG_EN Free User Guide for HP Tablet and eReader, Manual - page2
User Manual: hp ENVY 15 x360 - Maintenance and Service Guide Free User Guide for HP Tablet and eReader, Manual - page2
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HP Envy x360 m6 Convertible PC (model numbers m6-aq1XX and m6-aq0XX) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. © Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See http://www.microsoft.com for details. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: July 2016 First Edition: April 2016 Document Part Number: 854271-002 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii iv Safety warning notice Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 6 Locating hardware ................................................................................................................................................. 6 Locating software .................................................................................................................................................. 6 Display .................................................................................................................................................................... 7 Keys ........................................................................................................................................................................ 8 Lights ...................................................................................................................................................................... 9 Speakers .............................................................................................................................................................. 10 TouchPad .............................................................................................................................................................. 11 Left side ............................................................................................................................................................... 12 Right side ............................................................................................................................................................. 14 Bottom ................................................................................................................................................................. 15 3 Illustrated parts catalog .............................................................................................................................. 16 Service tag ........................................................................................................................................................... 16 Computer major components .............................................................................................................................. 17 Display components ............................................................................................................................................ 20 Miscellaneous parts ............................................................................................................................................. 21 4 Removal and replacement procedures preliminary requirements .................................................................... 22 Tools required ...................................................................................................................................................... 22 Service considerations ......................................................................................................................................... 22 Plastic parts ....................................................................................................................................... 22 Cables and connectors ...................................................................................................................... 22 Drive handling ................................................................................................................................... 23 Grounding guidelines ........................................................................................................................................... 24 Electrostatic discharge damage ........................................................................................................ 24 Packaging and transporting guidelines .......................................................................... 25 Workstation guidelines ................................................................................................... 25 Equipment guidelines ..................................................................................................... 26 5 Removal and replacement procedures ........................................................................................................... 27 Component replacement procedures .................................................................................................................. 27 Bottom cover ..................................................................................................................................... 27 Battery ............................................................................................................................................... 29 v Hard drive .......................................................................................................................................... 30 RTC battery ........................................................................................................................................ 32 TouchPad cable .................................................................................................................................. 33 TouchPad ........................................................................................................................................... 33 Memory module ................................................................................................................................ 35 WLAN module .................................................................................................................................... 36 Solid-state drive ................................................................................................................................ 38 Fan/heat sink assembly .................................................................................................................... 39 Speakers ............................................................................................................................................ 40 Connector board ................................................................................................................................ 42 System board .................................................................................................................................... 43 Display assembly ............................................................................................................................... 46 Power connector cable ...................................................................................................................... 54 6 Using Setup Utility (BIOS) ............................................................................................................................. 55 Starting Setup Utility (BIOS) ................................................................................................................................ 55 Updating Setup Utility (BIOS) .............................................................................................................................. 55 Determining the BIOS version ........................................................................................................... 55 Downloading a BIOS update .............................................................................................................. 56 7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57 8 Specifications .............................................................................................................................................. 59 Computer specifications ...................................................................................................................................... 59 9 Backing up, restoring, and recovering ........................................................................................................... 61 Creating recovery media and backups ................................................................................................................ 61 Creating HP Recovery media (select products only) ......................................................................... 61 Using Windows tools ........................................................................................................................................... 62 Restore and recovery ........................................................................................................................................... 63 Recovering using HP Recovery Manager ........................................................................................... 63 What you need to know before you get started ............................................................. 63 Using the HP Recovery partition (select products only) ................................................. 64 Using HP Recovery media to recover .............................................................................. 64 Changing the computer boot order ................................................................................ 65 Removing the HP Recovery partition (select products only) ......................................... 66 10 Power cord set requirements ...................................................................................................................... 67 Requirements for all countries ............................................................................................................................ 67 vi Requirements for specific countries and regions ................................................................................................ 67 11 Recycling .................................................................................................................................................. 69 Index ............................................................................................................................................................. 70 vii viii 1 Product description Category Description Product Name HP Envy x360 m6 Convertible PC (model number m6 aq1XX) HP Envy x360 m6 Convertible PC (model number m6 aq1XX) √ HP Envy x360 m6 Convertible PC (model number m6 aq0XX) Processors ● Intel® CoreT™ i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) ● Intel Core™ i5-7200U 2.50GHz (SC turbo up to 3.10GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) ● Intel® Core™ i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W) ● Intel Core i7-6500U 2.50GHz (SC turbo up to 3.10GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W) ● Intel Core i5-6200U 2.30GHz (SC turbo up to 2.80GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W) HP Envy x360 m6 Convertible PC (model number m6 aq0XX) √ √ √ √ √ Chipset Integrated soldered-on-circuit (SoC) √ Graphics Internal graphics: √ Intel Graphics 620 on computer models equipped with an Intel CoreT i7-7500U or Intel Core i5-7200U processor Intel Iris™ Graphics 540 on computer models equipped with an Intel Core i7-6560U processor √ √ Intel Iris Graphics 520 on computer models equipped with an Intel Core i7-6500U or Intel Core i5-6200U processor Universal memory architecture (UMA) graphics 1 Category Description HP Envy x360 m6 Convertible PC (model number m6 aq1XX) HP Envy x360 m6 Convertible PC (model number m6 aq0XX) Graphics (continued) Support for HD decode, DX12, and high-definition multimedia interface (HDMI) v1.4 √ √ Panel 15.6-in, RGBW, ultra-highdefinition (UHD), AntiGlare (AG; 3840×2160), white lightemitting diode (WLED), UWVA, in-plane switching (IPS), ultraslim-flat (2.68-mm), TouchScreen display, flush glass design, multitouch enabled, 300 nits, 16:9 ultra wide aspect ratio; √ √ 15.6-in, full high-definition (FHD), BrightView (1920×1080), white light-emitting diode (WLED), UWVA, in-plane switching (IPS), slim (3.2-mm), TouchScreen display, flush glass design, multitouch enabled, 220 nits, 16:9 ultra wide aspect ratio; Typical brightness: 220 nits Memory module Two SODIMM slots, nonaccessible/non-upgradeable √ Support for DDR4 2133 dual channel Support for up to 16-GB maximum system memory in the following configurations: Storage ● 16384-MB: (8192-MB × 2) ● 12288-MB: (8192-MB + 4096-MB) ● 8192-MB: (8192-MB × 1) ● 8192-MB: (4096-MB × 2) ● 6144-MB: (4096-MB + 2048-MB) Hard drives: Support for all 1P, 7.0-mm and 2P, 9.5-mm, SATA, 2.5-in hard drives Support for Accelerometer hard drive protection Support for the following hard drives: 2 Chapter 1 Product description ● 2-TB, 5400-rpm, SATA, 9.5mm hard drive ● 1-TB, 7200-rpm, SATA, 9.5mm hard drive √ √ Category Description Storage (continued) ● 1-TB, 5400-rpm, SATA, 8GB hybrid, 9.5-mm hard drive HP Envy x360 m6 Convertible PC (model number m6 aq1XX) HP Envy x360 m6 Convertible PC (model number m6 aq0XX) √ √ Solid-state drives: Support for: 256-MB, M2.2280, solid-state drive supporting triple-level cell (TLC) 128-MB, M2.2280, SATA-3, solidstate drive √ Optical drive HP external DVD±RW DL SuperMulti Drive √ √ Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88° wide field of vision; √ √ Support for Windows Hello Bang & Olufsen audio Dual speakers with subwoofer HD Audio (Conexant CX7700) Integrated dual-array microphones with appropriate beam-forming, echocancellation, and noise suppression software Support for Conexant Smart Amp Support for voice recognition Ethernet Integrated 10/100/1000 network interface controller (NIC) √ √ Sensors Accelerometer (one for hard drive protection / CoolSense, another for display panel rotation detection to lock the keyboard and TouchPad function) (STMicro HP2DC2TR) √ √ √ √ E-compass Gyroscope Sensor hub (STMicro HP9DS1TR) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter 3 Category Description External media cards Micro-Secure Digital (SD) media reader slot Ports ● Audio-in (mono microphone)/audio-out (stereo headphone) combination ● AC Smart Pin adapter plug ● HDMI v1.4 supporting up to 1920×1080(4K/2K) @ 60 Hz ● RJ-45/Ethernet ● USB 3.1 Gen 1 port with Type-A connector (2) ● USB 3.1 Gen 1 port with Type-C connector Keyboard/pointing devices Full-size, backlit with keyboard with numeric keypad in Pike silver finish HP Envy x360 m6 Convertible PC (model number m6 aq1XX) HP Envy x360 m6 Convertible PC (model number m6 aq0XX) √ √ √ √ √ √ √ √ √ √ √ √ TouchPad requirements: Power requirements ● ClickPad with image sensor ● Multitouch gestures enabled ● Support for Windows modern trackpad gestures ● Taps enabled as default Support for 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) and 45-W HP Smart AC adapter (RC, 4.5-mm, slim) with C5, 1.00-meter (3.28-feet) power cord Support for 4-cell, 55-Wh, 3.62Ah, Li-ion battery Security Operating system ● Support for Discret Trusted Platfom Module (TPM) 2.0 ● Support for fTPM 2.0 ● Support for security cable lock Preinstalled: Windows 10 64-bit and Windows 10 Professional 64-bit For developed market (ML): Windows 10 Home ML and Windows 10 Home High End ML For emerging market (EM/SL): 4 Chapter 1 Product description Category Description Operating system (continued) ● Windows 10 Home EM/SL ● Windows 10 Home High End EM/SL ● Ubuntu Standard ● Ubuntu Kylin Serviceability End user replaceable part: AC adapter HP Envy x360 m6 Convertible PC (model number m6 aq1XX) HP Envy x360 m6 Convertible PC (model number m6 aq0XX) √ √ √ √ 5 2 External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: ▲ Select the Start button, and then select All apps. ‒ or – Right-click the Start button, and then select Programs and Features. 6 Chapter 2 External component identification Display Item Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with WLANs. (2) Infrared camera lights (2; select computer models only) The infrared camera is in use. (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures photographs. Some products allow you to video conference and chat online using streaming video. To use a webcam (integrated camera): ▲ (6) Infrared camera (select computer models only) Type camera in the taskbar search box, and then select Camera. Allows a facial recognition logon to Windows, instead of a password. *The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 7 Keys NOTE: Your computer may look slightly different from the illustration below. Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on. 8 (5) num lock key (select products only) Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external numeric keypad. Chapter 2 External component identification Lights NOTE: Your computer may look slightly different from the illustration below. Item Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Lights 9 Speakers NOTE: 10 Your computer may look slightly different from the illustration below. Component Description Speakers Produce sound. Chapter 2 External component identification TouchPad Item Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. TouchPad 11 Left side Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or – Right-click the Start button, and then select Power Options. (2) (3) Power light Security cable slot ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 12 (4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. (5) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects Chapter 2 External component identification Item Component Description (5) Audio-out (headphone)/Audio-in (microphone) combo jack (continued) an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. (6) (7) Volume button Drive light Control speaker volume on the computer. 1. To increase speaker volume, press the back edge of the button. 2. To decrease speaker volume, press the front edge of the button. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: On select products, the drive light will always remain off. Left side 13 Right side Item Component Description (1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: ▲ Press in on the card, and then remove it from the memory card reader. (2) USB Type-C port Connects an optional USB device with a Type-C connector. (3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. (4) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. (6) 14 Power connector Chapter 2 External component identification Connects an AC adapter. Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 15 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. 16 Item Description Function (1) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. Chapter 3 Illustrated parts catalog Computer major components Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page 20. (2) Keyboard/top cover (in natural silver finish; includes TouchPad and cable, backlight cable, and keyboard cable): For use in Belgium 857283-A41 For use in Canada 857283-DB1 For use in the Czech Republic and Slovakia 857283-FL1 Computer major components 17 Item Component Spare part number For use in Denmark, Finland, and Norway 857283-DH1 For use in France 857283-051 For use in Germany 857283-041 For use in Italy 857283-061 For use in Latin America 857283-161 For use in the Netherlands 857283-B31 For use in Russia 857283-251 For use in Saudi Arabia 857283-171 For use in Spain 857283-071 For use in Switzerland 857283-BG1 For use in Turkey 857283-141 For use in the United Kingdom 857283-031 For use in the United States 857283-001 (3) TouchPad (in natural silver finish; includes bracket) 858843-001 (4) TouchPad cable (includes double-sided adhesive) 856802-001 (5) Power connector cable 808155-011 (6) Hard drive cable (includes double-sided adhesive) 856788-001 (7) Hard drive: NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are available using spare part number 856789-001. The hard drive cable is available using spare part number 856788-001. 18 2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005 1-TB, 7200-rpm, SATA, 9.5-mm hard drive 766644-005 1-TB, 5400-rpm, SATA, 8-GB hybrid, 9.5-mm hard drive 731999-005 (8) Hard drive bracket (includes screws) 856789-001 (9) Connector board (includes audio jack and USB port) 856808-001 (10) Connector board cable (includes double-sided adhesive) 856801-001 (11) Fan/heat sink assembly (includes replacement thermal material) 856277-001 (12) Speakers (includes subwoofer, cables, and three isolators) 856798-001 (13) Solid-state drive: 256-MB, M2.2280, solid-state drive supporting TLC for use on all computer models 847109-003 128-MB, M2.2280, SATA-3, solid-state drive for use only on computer models with model number m6-aq1XX 827560-009 (14) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005 (15) RTC battery 616073-001 Chapter 3 Illustrated parts catalog Item Component Spare part number (16) System board (includes processor, a graphics subsystem with UMA memory, and replacement thermal material): For use only on computer models with model number m6-aq1XX: Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system 858871-601 Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and a non-Windows operating system 858871-001 Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system 858872-601 Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-Windows operating system 858872-001 For use on all computer models: Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 Professional operating system 856280-601 Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system 856280-001 Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 Professional operating system 856278-601 Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system 856278-001 Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and the Windows 10 Professional operating system 856279-601 Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system 856279-001 (17) 4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) 844204-855 (18) Memory modules (2, 2133, 1.2-V, DDR4): 8-GB 820570-005 4-GB 820569-005 2-GB 851379-005 (19) Memory module shield 856815-001 (20) Bottom cover (in natural silver finish, includes front rubber feet, retention magnets, shielding, and vents) 856800-001 Rubber Kit (not illustrated, includes bottom cover rubber feet) 856816-001 Computer major components 19 Display components Item Component (1) Display panel assembly (includes bezel, panel, and TouchScreen board): (2) (3) 20 Spare part number 15.6-in, UHD, AG, USlim, IR 856814-001 15.6-in, UHD, AG, USlim 856812-001 15.6-in, FHD, BV, Slim, IR 856813-001 15.6-in, FHD, BV, Slim 856811-001 Webcam/microphone module (includes double-sided adhesive): 3D webcam/microphone module 845631-001 Webcam/microphone module 833962-005 Display panel cable (includes webcam/microphone module cable, adhesive support strip, and double-sided adhesive): For use only on computer models equipped with a UHD display panel and a 3D webcam 856807-001 For use only on computer models equipped with a UHD display panel and a non-3D webcam 856806-001 For use only on computer models equipped with an FHD display panel and a 3D webcam 856805-001 For use only on computer models equipped with an FHD display panel and a non-3D webcam 856804-001 Chapter 3 Illustrated parts catalog Item Component Spare part number (4) G-sensor board (includes double-sided adhesive) 856809-001 (5) TouchScreen board cable (includes adhesive support strips and double-sided adhesive) 856803-001 (6) Display hinges (2) 856795-001 (7) Back cover (in natural silver finish; includes wireless antenna auxiliary and main cables and transceivers) 856799-001 Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) 854116-850 45-W HP Smart AC adapter (RC, 4.5-mm, slim) 741553-850 HP adapters: HP duck head adapter (for use in the United States) 860828-001 HP HDMI-to-VGA adapter 701943-001 HP USB external DVD+/-RW DL SuperMulti Drive 747080-001 HP USB Type-C-to-USB 3.0 adapter 814618-001 HP USB-to-Gigabit RJ45 adapter 829941-001 Power cord (C5, 1.00-m): For use in Denmark 213353-013 For use in Europe 213350-014 For use in Italy 213352-013 For use in North America 213349-015 For use in South Africa 361240-007 For use in Switzerland 213354-013 For use in the United Kingdom and Singapore 213351-013 Screw Kit 856797-001 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Case utility tool or similar plastic, flat-edged tool ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P00, P0, and P1 screwdrivers ● Torx T4 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. 22 Chapter 4 Removal and replacement procedures preliminary requirements Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.” Service considerations 23 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 24 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers. ● Always be properly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Grounding guidelines 25 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. ● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● Conductive bins and other assembly or soldering aids ● Nonconductive foam ● Conductive computerop workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. 26 Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer. See Service tag on page 16 for details. This chapter provides removal and replacement procedures. There are as many as 56 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Bottom cover Description Spare part number Bottom cover (in natural silver finish; includes front rubber feet, retention magnets, shielding, and vents) 856800-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the bottom cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Remove the two rear rubber feet (1). The rear rubber feet are included in the Rubber Kit, spare part number 856816-001. Component replacement procedures 27 4. Remove the two Phillips M2.5×7.8 screws (2) and the six Phillips M2.0×5.2 screws (3) that secure the bottom cover to the computer. 5. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge area. 6. Release the bottom cover rear edge (2) and swing it up and back until it releases. 7. Remove the bottom cover (3). Reverse this procedure to install the bottom cover. 28 Chapter 5 Removal and replacement procedures Battery Description Spare part number 4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) 844204-855 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Bottom cover on page 27). Remove the battery: 1. Disconnect the battery cable (1) from the system board. 2. Release the battery cable from the retention clip (2) built into the keyboard/top cover. 3. Remove the six Phillips M2.0×4.6 screws (3) that secure the battery to the keyboard/top cover. 4. Remove the battery (4). Reverse this procedure to install the battery. Component replacement procedures 29 Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are available using spare part number 856789-001. The hard drive cable is available using spare part number 856788-001. Description Spare part number 2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005 1-TB, 7200-rpm, SATA, 9.5-mm hard drive 766644-005 1-TB, 5400-rpm, SATA, 8-GB hybrid, 9.5-mm hard drive 731999-005 Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Disconnect the battery cable from the system board (see Battery on page 29). Remove the hard drive: 30 1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then disconnect the hard drive cable from the system board. 2. Detach the hard drive cable (2) from the keyboard/top cover. (The hard drive cable is attached to the keyboard/top cover with double-sided adhesive.) 3. Remove the four Phillips PM2.0×4.6 screws (3) that secure the hard drive to the keyboard/top cover. Chapter 5 Removal and replacement procedures 4. Remove the hard drive (4). 5. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.1 screws (1) that secure the bracket to the hard drive, and then remove the hard drive bracket (2). 6. If it is necessary to replace the hard drive cable, slide the cable (3) off of the front end of the hard drive. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 31 RTC battery Description Spare part number RTC battery 616073-001 Before removing the TouchPad cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Remove the battery (see Battery on page 29). Remove the RTC battery: ▲ Use a case utility tool (1) or similar plastic, flat-edged tool to release the RTC battery (2) from its slot on the system board. Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign is facing up. 32 Chapter 5 Removal and replacement procedures TouchPad cable Description Spare part number TouchPad cable (includes double-sided adhesive) 856802-001 Before removing the TouchPad cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Remove the battery (see Battery on page 29). Remove the TouchPad cable: 1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board. 2. Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the TouchPad board. 3. Detach the TouchPad cable (3) from the keyboard/top cover. (The TouchPad cable is secured to the keyboard/top cover with double-sided adhesive.) 4. Remove the TouchPad cable. Reverse this procedure to install the TouchPad cable. Component replacement procedures 33 TouchPad Description Spare part number TouchPad (in natural silver finish; includes bracket) 858843-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Remove the battery (see Battery on page 29). Remove the TouchPad: 1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board. 2. Detach the TouchPad cable (2) from the keyboard/top cover. (The TouchPad cable is secured to the keyboard/top cover with double-sided adhesive.) 3. Remove the seven Phillips PM2.0×3.0 screws (3) that secure the TouchPad and TouchPad bracket to the keyboard/top cover. 4. Remove the TouchPad bracket (4). 5. Remove the TouchPad (5). Reverse this procedure to install the TouchPad. 34 Chapter 5 Removal and replacement procedures Memory module Description Spare part number 8-TB (2133, 1.2-V, DDR4) 820570-005 4-TB (2133, 1.2-V, DDR4) 820569-005 2-TB (2133, 1.2-V, DDR4) 851379-005 Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Disconnect the battery cable from the system board (see Battery on page 29). Remove the memory module: 1. Remove the memory module shield that covers the memory module slots. The memory module shield is available using spare part number 856815-001. 2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Component replacement procedures 35 3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Disconnect the battery cable from the system board (see Battery on page 29). Remove the WLAN module: 1. 36 Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. Chapter 5 Removal and replacement procedures NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. 2. Remove the Phillips PM2.0×3.8 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 37 Solid-state drive Description Spare part number 256-MB, M2.2280, solid-state drive supporting TLC for use on all computer models 847109-003 128-MB, M2.2280, SATA-3, solid-state drive for use only on computer models with model number m6aq1XX 827560-009 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Disconnect the battery cable from the system board (see Battery on page 29). Remove the solid-state drive: 1. Remove the Phillips PM2.0×3.8 screw (1) that secures the solid-state drive to the computer. (The solidstate drive tilts up.) 2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. 38 Chapter 5 Removal and replacement procedures Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 856277-001 Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Disconnect the battery cable from the system board (see Battery on page 29). Remove the fan/heat sink assembly: 1. Disconnect the fan cable (1) from the system board. 2. Release the display panel cable (2) from the retention clips and channel built into the fan. 3. Loosen the four Phillips PM2.0×6.2 captive screws (3) that secure the fan/heat sink assembly to the system board. 4. Remove the three Phillips PM2.0×4.6 screws (4) that secure the fan to the keyboard/top cover. 5. Remove the fan/heat sink assembly (5). NOTE: It is necessary to detach the fan/heat sink assembly from the connector board cable (6) when removing the fan/heat sink assembly. The fan/heat sink assembly is attached to the connector board cable with double-sided adhesive. Component replacement procedures 39 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Speakers Description Spare part number Speakers (includes subwoofer, cables, and three isolators) 856798-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Disconnect the battery cable from the system board (see Battery on page 29). 6. Remove the fan/heat sink assembly (see Fan/heat sink assembly on page 39). Remove the speakers: 40 1. Disconnect the speaker cable (1) from the system board. 2. Remove the three Phillips PM2.0×5.6 shoulder screws (2) that secure the speakers to the keyboard/ top cover. Chapter 5 Removal and replacement procedures 3. Remove the speakers (3). NOTE: When removing the speakers, make note of the location of the three rubber isolators (4). Failure to properly install or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers. Component replacement procedures 41 Connector board NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare part number 856801-001. Description Spare part number Connector board (includes audio jack and USB port) 856808-001 Before removing the connector board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Disconnect the battery cable from the system board (see Battery on page 29). 6. Remove the fan/heat sink assembly (see Fan/heat sink assembly on page 39). Remove the connector board: 42 1. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect the connector board cable from the system board. 2. Detach the connector board cable (2) from the keyboard/top cover. (The connector board cable is attached to the keyboard/top cover with double-sided adhesive.) 3. Remove the two Phillips PM2.0×4.6 screws (3) and the Phillips PM2.0×3.3 screw (4) that secure the connector board to the keyboard/top cover. 4. Remove the connector board (5). Chapter 5 Removal and replacement procedures Reverse this procedure to install the connector board. System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, and replacement thermal material. Description Spare part number For use only on computer models with model number m6-aq1XX: Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system 858871-601 Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and a non-Windows operating system 858871-001 Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system 858872-601 Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-Windows operating system 858872-001 For use on all computer models: Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system 856280-601 Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows operating system 856280-001 Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system 856278-601 Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows operating system 856278-001 Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system 856279-601 Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows operating system 856279-001 Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5. Remove the battery (see Battery on page 29). 6. Remove the fan/heat sink assembly (see Fan/heat sink assembly on page 39). Component replacement procedures 43 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● RTC battery (see Bottom cover on page 27) ● Memory module shield and memory module (see Memory module on page 35) ● WLAN module (see WLAN module on page 36) Remove the system board: 1. Disconnect the following cables from the system board: (1) WLAN module antenna cables NOTE: The WLAN “Main/#1”antenna cable is connected to the WLAN module “Main” terminal. The WLAN “Aux/#2”antenna cable is connected to the WLAN module “Aux” terminal. (2) Power connector cable (3) TouchScreen board ZIF connector cable (4) Speaker cable (5) Connector board ZIF connector cable (6) Display panel ZIF connector cable (7) TouchPad board ZIF connector cable (8) Keyboard ZIF connector cable (9) Backlight ZIF connector cable (10) Hard drive ZIF connector cable 44 Chapter 5 Removal and replacement procedures 2. Remove the following screws that secure the system board to the keyboard/top cover: (1) Four Phillips PM2.0×4.6 screws (2) Two Phillips PM2.0×3.3 screws (3) One Phillips PM2.5×4.5 screw 3. Remove the system board (4). Reverse this procedure to install the system board. Component replacement procedures 45 Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27), and then removed the following components: a. Battery (see Battery on page 29). b. Fan/heat sink assembly (see Fan/heat sink assembly on page 39). c. System board (see System board on page 43). Remove the display assembly: 46 1. Remove the five Phillips PM2.5×4.5 screws (1) that secure the display assembly to the keyboard/ top cover. 2. Release the display hinges (2) by swinging them up and back. 3. Lift the front edge of the keyboard/top cover (1) until it rests at an angle. Chapter 5 Removal and replacement procedures 4. Slide the keyboard/top cover (2) forward and separate it from the display assembly. 5. If it is necessary to replace the display panel assembly: a. Use a case utility tool or similar plastic, flat-edged tool to separate the bottom edge (1) of the display panel assembly from the display back cover. b. Separate the top edge (2) of the display panel assembly from the display back cover. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly. Component replacement procedures 47 c. Swing the top edge (3) of the display panel assembly up and forward until the display panel assembly rests upside down in front of the display back cover. d. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. e. Disconnect the display panel cable (2) from the display panel. f. Remove the display panel assembly (3). The display panel assembly is available using the following spare part numbers: 48 ● 856814-001 – 15.6-in, UHD, AG, USlim, IR ● 856812-001 – 15.6-in, UHD, AG, USlim ● 856813-001 – 15.6-in, FHD, BV, Slim, IR ● 856811-001 – 15.6-in, FHD, BV, Slim Chapter 5 Removal and replacement procedures 6. If it is necessary to replace the TouchScreen board cable: a. Remove the display panel assembly. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly. b. Turn the display panel assembly upside down with the bottom edge toward you. c. Release the adhesive support strip (1) that secures the TouchScreen board cable to the ZIF connector on the TouchScreen board. d. Release the ZIF connector (2) to which the TouchScreen board cable is connected, and then disconnect the TouchScreen board cable from the TouchScreen board. e. Remove the tape (3) that secures the TouchScreen board cable to the display back cover. f. Release the adhesive support strip (4) that secures the TouchScreen board cable to the ZIF connector on the G-sensor board. g. Release the ZIF connector (5) to which the TouchScreen board cable is connected, and then disconnect the TouchScreen board cable from the G-sensor board. Component replacement procedures 49 h. Remove the TouchScreen board cable (6). The TouchScreen board cable is available using spare part number 856803-001. 7. If it is necessary to replace the G-sensor board: a. Remove the display panel assembly. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly. 50 b. Turn the display panel assembly upside down with the bottom edge toward you. c. Detach the adhesive support strip (1) that secures the TouchScreen board cable to the ZIF connector on the G-sensor board. d. Release the ZIF connector (2) to which the TouchScreen board cable is connected, and then disconnect the TouchScreen board cable from the G-sensor board. Chapter 5 Removal and replacement procedures e. Detach the G-sensor board (3) from the display back cover. The G-sensor board is secured to the display back cover with double-sided adhesive.) f. Remove the G-sensor board. The G-sensor board is available using spare part number 856809-001. 8. If it is necessary to replace the webcam/microphone module: a. Remove the display panel assembly. b. Detach the webcam/microphone module (1) from the display back cover. The webcam/microphone module is secured to the display back cover with double-sided adhesive.) c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Component replacement procedures 51 d. Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part numbers 845361-001 (3D webcam/ microphone module) and 833962-005 (non-3D webcam/microphone module). 9. If it is necessary to replace the display panel cable: NOTE: The display panel cable includes the webcam/microphone module cable. a. Remove the display panel assembly. b. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. c. Release the pieces of tape (2) that secure the display panel cable to the display back cover. d. Release the grounding foil (3) that secures the display panel cable to the display back cover. e. Release the display panel cable from the routing clips (4) and channels built into the top, left, and bottom edges of the display back cover. f. Remove the display panel cable (5). The display panel cable is available using the following spare part numbers: 52 ● 856807-001 – For use only on computer models equipped with a UHD display panel and a 3D webcam ● 856806-001 – For use only on computer models equipped with a UHD display panel and a non-3D webcam ● 856805-001 – For use only on computer models equipped with an FHD display panel and a 3D webcam ● 856804-001 – For use only on computer models equipped with an FHD display panel and a non-3D webcam Chapter 5 Removal and replacement procedures 10. If it is necessary to replace the display hinges: a. Remove the display panel assembly. b. Remove the eight Phillips PM2.5×2.9 broadhead screws (1) that secure the display hinges to the display back cover. c. Remove the display hinges (2). The display hinges are available using spare part number 856795-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 53 Power connector cable Description Spare part number Power connector cable 808155-011 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27), and then removed the following components: a. Battery (see Battery on page 29). b. Fan/heat sink assembly (see Fan/heat sink assembly on page 39). c. System board (see System board on page 43). Remove the power connector cable: 1. Remove the two Phillips PM2.5×4.5 screws (1) that secure the left display hinge to the keyboard/ top cover. 2. Release the left display hinge (2) by swinging it up and back. 3. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 54 Chapter 5 Removal and replacement procedures 6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. ▲ Turn on or restart the computer, quickly press esc, and then press f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. 2. ● Select My PC, and then select Specifications. Setup Utility (BIOS) 1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 55). 2. Select Main, select System Information, and then make note of the BIOS version. 3. Select Exit, select No, and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a BIOS update on page 56. Starting Setup Utility (BIOS) 55 Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: ● Do not disconnect power from the computer by unplugging the power cord from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 56 Chapter 6 Using Setup Utility (BIOS) 7 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 57. 3. b. Hard drive c. BIOS When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run. Download any version of UEFI for a specific product 1. Go to http://www.hp.com/support. 2. Select Get software and drivers. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 57 3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 58 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Chapter 7 Using HP PC Hardware Diagnostics (UEFI) 8 Specifications Computer specifications The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage and current for your computer is located on the regulatory label. Metric U.S. Width 38.0 cm 14.96 in Depth 25.0 cm 9.84 in Height 1.9 cm 0.74 in Weight (equipped with a hard drive) 2.23 kg 4.99 lbs Weight (equipped with a solid-state drive) 2.18 kg 4.80 lbs Dimensions Input power Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.15 A – 120 W 19.5 V dc @ 7.70 A – 150 W 19.5 V dc @ 10.3 A – 200 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Temperature Operating 5°C to 35°C 41°F to 95°F Non-operating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (non-condensing) Computer specifications 59 Metric Operating 10% to 90% Non-operating 5% to 95% U.S. Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 60 Chapter 8 Specifications 9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process. Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. ● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 61. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 62. ● Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 63. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and backups 61 You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 62. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ◦ HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation process can take an hour or more. Do not interrupt the creation process. ◦ If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. To create HP Recovery media: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Create recovery media, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 63. Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ 62 Select the Start button, and then select the Get started app. Chapter 9 Backing up, restoring, and recovering Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app. If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 63. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 61. ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 63. ● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 66. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 61. What you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 61. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 61. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP Restore and recovery 63 website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process. ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. ● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment. - orFor computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards: Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11. - or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 65. 3. 64 Follow the on-screen instructions. Chapter 9 Backing up, restoring, and recovering Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9. - or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Restore and recovery 65 Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 61. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 66 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Chapter 9 Backing up, restoring, and recovering 10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used. Requirements for all countries The following requirements are applicable to all countries and regions: ● The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft). ● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Requirements for all countries 67 68 Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. Chapter 10 Power cord set requirements 11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 69 Index A AC adapter light 14 AC adapter, spare part numbers 21 action keys 8 adapters HDMI-to-VGA 21 USB Type-C-to-USB 3.0 21 USB-to-Gigabit RJ45 21 antenna 7 audio, product description 3 audio-in jack 12, 13 audio-out jack 12, 13 B back cover, spare part number 21 backups 61 battery removal 29 spare part number 19, 29 battery light 14 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 boot order changing 65 bottom components 15 bottom cover removal 27 spare part number 19, 27 buttons power 12 TouchPad 11 volume 13 C caps lock light 9 chipset, product description components bottom 15 display 7 keys 8 left side 12 lights 9 70 Index 1 right side 14 speakers 10 TouchPad 11 computer major components 17 specifications 59 connector board removal 42 spare part number 18, 42 connector board cable, spare part number 18, 42 D display assembly, removal 46 display components 7, 20 display panel product description 2 display panel assembly removal 47 spare part numbers 20, 48 display panel cable removal 52 spare part numbers 20, 52 drive light 13 E esc key 8 Ethernet, product description 3 F fan/heat sink assembly removal 39 spare part number 18, 39 feet removal 27 spare part number 27 fn key 8 G G-sensor board removal 50 spare part number 21, 51 graphics, product description 1, 2 H hard drive product description 2, 3 removal 30 spare part numbers 18, 30 hard drive bracket removal 31 spare part number 18, 30 hard drive cable removal 31 spare part number 18, 30 HDMI port 14 HDMI-to-VGA adapter, spare part number 21 headphone jack 12, 13 hinge removal 53 spare part number 21, 53 HP PC Hardware Diagnostics (UEFI) using 57 HP Recovery Manager correcting boot problems 65 starting 64 HP Recovery media creating 61 recovery 64 HP Recovery partition recovery 64 removing 66 I infrared camera 7 infrared camera lights 7 integrated numeric keypad J jacks audio-in 12, 13 audio-out 12, 13 headphone 12, 13 microphone 12, 13 K key components 8 8 keyboard product description 4 keyboard/top cover, spare part numbers 17 keys action 8 esc 8 fn 8 num lock 8 Windows 8 L left-side components 12 light components 9 lights AC adapter 14 battery 14 caps lock 9 drive 13 infrared camera 7 mute 9 power 12 webcam 7 locating information hardware 6 software 6 M memory card 14 memory card reader 14 memory module product description 2 removal 35 spare part numbers 19, 35 memory module shield removal 35 spare part number 19, 35 microphone location 7 product description 3 microphone jack 12, 13 minimized image recovery 64 minimized image, creating 63 miscellaneous parts 21 model name 1 mute light 9 N num lock key 8 numeric keypad 8 O operating system, product description 4, 5 optical drive product description 3 optical drive, spare part number original system recovery 63 P pointing device, product description 4 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 charging 14 USB Type-C 14 power button 12 power connector 14 power connector cable removal 54 spare part number 18, 54 power cord set requirements 67 spare part numbers 21 power light 12 power requirements, product description 4 processor product description 1 product description audio 3 chipset 1 display panel 2 Ethernet 3 external media cards 4 graphics 1, 2 hard drive 2, 3 keyboard 4 memory module 2 microphone 3 operating system 4, 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 5 video 3 wireless 3 product name 1 21 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing 66 removal/replacement procedures 27 right-side components 14 RTC battery removal 32 spare part number 18, 32 Rubber Kit, spare part number 19, 27 S Screw Kit, spare part number 21 security cable slot 12 security, product description 4 sensors, product description 3 service tag 16 serviceability, product description 5 slots memory card reader 14 security cable 12 solid-state drive removal 38 spare part numbers 18, 38 speaker components 10 speakers location 10 removal 40 spare part number 18, 40 Index 71 specifications 59 supported discs, recovery 62 system board removal 43 spare part numbers 19, 43 system recovery 63 system restore point creating 62 system restore point, creating 61 T TouchPad buttons 11 removal 34 spare part number 18, 34 TouchPad cable removal 33 spare part number 18, 33 TouchPad components 11 TouchPad zone 11 TouchScreen board cable removal 49 spare part number 21, 50 U USB 2.0 port 12 USB 3.0 charging port 14 USB Type-C port 14 USB Type-C-to-USB 3.0 adapter, spare part number 21 USB-to-Gigabit RJ45 adapter, spare part number 21 V vents 15 video, product description 3 volume buttons 13 W webcam 7 webcam light 7 webcam/microphone module removal 51 spare part numbers 20, 52 Windows system restore point 61, 62 Windows key 8 Windows tools using 62 wireless antenna 7 wireless, product description 3 72 Index WLAN antenna 7 WLAN module removal 36 spare part number 18, 36
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