Hp Envy X360 M6 Convertible PC ( Numbers Aq1XX And Aq0XX) Maintenance And Service GuideIMPORTANT! This Is In 15 Service Guide MSG EN

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HP Envy x360 m6 Convertible PC (model

numbers m6-aq1XX and m6-aq0XX)

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

© Copyright 2016 HP Development Company,

L.P.

Product notice

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel and Core are U.S. registered trademarks of

Intel Corporation. Microsoft and Windows are

either registered trademarks or trademarks of

Microsoft Corporation in the United States

and/or other countries. SD Logo is a trademark

of its proprietor.

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

Second Edition: July 2016

First Edition: April 2016

Document Part Number: 854271-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 6

Locating hardware ................................................................................................................................................. 6

Locating software .................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Keys ........................................................................................................................................................................ 8

Lights ...................................................................................................................................................................... 9

Speakers .............................................................................................................................................................. 10

TouchPad .............................................................................................................................................................. 11

Left side ............................................................................................................................................................... 12

Right side ............................................................................................................................................................. 14

Bottom ................................................................................................................................................................. 15

3 Illustrated parts catalog .............................................................................................................................. 16

Service tag ........................................................................................................................................................... 16

Computer major components .............................................................................................................................. 17

Display components ............................................................................................................................................ 20

Miscellaneous parts ............................................................................................................................................. 21

4 Removal and replacement procedures preliminary requirements .................................................................... 22

Tools required ...................................................................................................................................................... 22

Service considerations ......................................................................................................................................... 22

Plastic parts ....................................................................................................................................... 22

Cables and connectors ...................................................................................................................... 22

Drive handling ................................................................................................................................... 23

Grounding guidelines ........................................................................................................................................... 24

Electrostatic discharge damage ........................................................................................................ 24

Packaging and transporting guidelines .......................................................................... 25

Workstation guidelines ................................................................................................... 25

Equipment guidelines ..................................................................................................... 26

5 Removal and replacement procedures ........................................................................................................... 27

Component replacement procedures .................................................................................................................. 27

Bottom cover ..................................................................................................................................... 27

Battery ............................................................................................................................................... 29

v

Hard drive .......................................................................................................................................... 30

RTC battery ........................................................................................................................................ 32

TouchPad cable .................................................................................................................................. 33

TouchPad ........................................................................................................................................... 33

Memory module ................................................................................................................................ 35

WLAN module .................................................................................................................................... 36

Solid-state drive ................................................................................................................................ 38

Fan/heat sink assembly .................................................................................................................... 39

Speakers ............................................................................................................................................ 40

Connector board ................................................................................................................................ 42

System board .................................................................................................................................... 43

Display assembly ............................................................................................................................... 46

Power connector cable ...................................................................................................................... 54

6 Using Setup Utility (BIOS) ............................................................................................................................. 55

Starting Setup Utility (BIOS) ................................................................................................................................ 55

Updating Setup Utility (BIOS) .............................................................................................................................. 55

Determining the BIOS version ........................................................................................................... 55

Downloading a BIOS update .............................................................................................................. 56

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 57

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57

8 Specications .............................................................................................................................................. 59

Computer specications ...................................................................................................................................... 59

9 Backing up, restoring, and recovering ........................................................................................................... 61

Creating recovery media and backups ................................................................................................................ 61

Creating HP Recovery media (select products only) ......................................................................... 61

Using Windows tools ........................................................................................................................................... 62

Restore and recovery ........................................................................................................................................... 63

Recovering using HP Recovery Manager ........................................................................................... 63

What you need to know before you get started ............................................................. 63

Using the HP Recovery partition (select products only) ................................................. 64

Using HP Recovery media to recover .............................................................................. 64

Changing the computer boot order ................................................................................ 65

Removing the HP Recovery partition (select products only) ......................................... 66

10 Power cord set requirements ...................................................................................................................... 67

Requirements for all countries ............................................................................................................................ 67

vi

Requirements for specic countries and regions ................................................................................................ 67

11 Recycling .................................................................................................................................................. 69

Index ............................................................................................................................................................. 70

vii

viii

1 Product description

Category Description HP Envy x360 m6 Convertible

PC (model number m6 aq1XX)

HP Envy x360 m6 Convertible

PC (model number m6 aq0XX)

Product Name HP Envy x360 m6 Convertible PC

(model number m6 aq1XX)

√

HP Envy x360 m6 Convertible PC

(model number m6 aq0XX)

√

Processors ●Intel® CoreT™ i7-7500U

2.70-GHz (SC turbo up to

3.50-GHz) processor

(2133-MHz FSB, 4.0-MB L3

cache, dual core, 15 W)

●Intel Core™ i5-7200U 2.50-

GHz (SC turbo up to 3.10-

GHz) processor (2133-MHz

FSB, 3.0-MB L3 cache,

dual core, 15 W)

√

●Intel® Core™ i7-6560U

2.20-GHz (SC turbo up to

3.20-GHz) processor

(2133-MHz FSB, 4.0-MB L3

cache, dual core, 15-W)

●Intel Core i7-6500U 2.50-

GHz (SC turbo up to 3.10-

GHz) processor (2133-MHz

FSB, 4.0-MB L3 cache,

dual core, 15-W)

●Intel Core i5-6200U 2.30-

GHz (SC turbo up to 2.80-

GHz) processor (2133-MHz

FSB, 3.0-MB L3 cache,

dual core, 15-W)

√ √

Chipset Integrated soldered-on-circuit

(SoC)

√ √

Graphics Internal graphics:

Intel Graphics 620 on computer

models equipped with an Intel

CoreT i7-7500U or Intel Core

i5-7200U processor

√

Intel Iris™ Graphics 540 on

computer models equipped with

an Intel Core i7-6560U processor

Intel Iris Graphics 520 on

computer models equipped with

an Intel Core i7-6500U or Intel

Core i5-6200U processor

Universal memory architecture

(UMA) graphics

√ √

1

Category Description HP Envy x360 m6 Convertible

PC (model number m6 aq1XX)

HP Envy x360 m6 Convertible

PC (model number m6 aq0XX)

Graphics (continued) Support for HD decode, DX12,

and high-denition multimedia

interface (HDMI) v1.4

√ √

Panel 15.6-in, RGBW, ultra-high-

denition (UHD), AntiGlare (AG;

3840×2160), white light-

emitting diode (WLED), UWVA,

in-plane switching (IPS),

ultraslim-at (2.68-mm),

TouchScreen display, ush glass

design, multitouch enabled, 300

nits, 16:9 ultra wide aspect ratio;

15.6-in, full high-denition

(FHD), BrightView (1920×1080),

white light-emitting diode

(WLED), UWVA, in-plane

switching (IPS), slim (3.2-mm),

TouchScreen display, ush glass

design, multitouch enabled, 220

nits, 16:9 ultra wide aspect ratio;

Typical brightness: 220 nits

√ √

Memory module Two SODIMM slots, non-

accessible/non-upgradeable

Support for DDR4 2133

dual channel

Support for up to 16-GB

maximum system memory in

the following congurations:

●16384-MB: (8192-MB × 2)

●12288-MB: (8192-MB

+ 4096-MB)

●8192-MB: (8192-MB × 1)

●8192-MB: (4096-MB × 2)

●6144-MB: (4096-MB

+ 2048-MB)

√

Storage Hard drives:

Support for all 1P, 7.0-mm

and 2P, 9.5-mm, SATA, 2.5-in

hard drives

Support for Accelerometer hard

drive protection

Support for the following

hard drives:

●2-TB, 5400-rpm, SATA, 9.5-

mm hard drive

●1-TB, 7200-rpm, SATA, 9.5-

mm hard drive

√ √

2 Chapter 1 Product description

Category Description HP Envy x360 m6 Convertible

PC (model number m6 aq1XX)

HP Envy x360 m6 Convertible

PC (model number m6 aq0XX)

Storage (continued) ●1-TB, 5400-rpm, SATA, 8-

GB hybrid, 9.5-mm

hard drive

Solid-state drives:

Support for: 256-MB, M2.2280,

solid-state drive supporting

triple-level cell (TLC)

√ √

128-MB, M2.2280, SATA-3, solid-

state drive

√

Optical drive HP external DVD±RW DL

SuperMulti Drive

√ √

Audio and video HP Wide Vision HD webcam with

indicator light, 720p by 30

frames per second, BSI sensor,

f2.0, 88° wide eld of vision;

Support for Windows Hello

Bang & Olufsen audio

Dual speakers with subwoofer

HD Audio (Conexant CX7700)

Integrated dual-array

microphones with appropriate

beam-forming, echo-

cancellation, and noise

suppression software

Support for Conexant

Smart Amp

Support for voice recognition

√ √

Ethernet Integrated 10/100/1000

network interface controller

(NIC)

√ √

Sensors Accelerometer (one for hard

drive protection / CoolSense,

another for display panel

rotation detection to lock the

keyboard and TouchPad

function) (STMicro HP2DC2TR)

E-compass

Gyroscope

Sensor hub (STMicro HP9DS1TR)

√ √

Wireless Integrated wireless local area

network (WLAN) options by way

of wireless module

Support for the Intel Dual

Band Wireless-AC 7265 802.11

AC 2×2 WiFi + Bluetooth 4.2

Combo Adapter

√ √

3

Category Description HP Envy x360 m6 Convertible

PC (model number m6 aq1XX)

HP Envy x360 m6 Convertible

PC (model number m6 aq0XX)

External media cards Micro-Secure Digital (SD) media

reader slot

√ √

Ports ●Audio-in (mono

microphone)/audio-out

(stereo headphone)

combination

●AC Smart Pin adapter plug

●HDMI v1.4 supporting up to

1920×1080(4K/2K) @

60 Hz

●RJ-45/Ethernet

●USB 3.1 Gen 1 port with

Type-A connector (2)

●USB 3.1 Gen 1 port with

Type-C connector

√ √

Keyboard/pointing

devices

Full-size, backlit with keyboard

with numeric keypad in Pike

silver nish

TouchPad requirements:

●ClickPad with image sensor

●Multitouch gestures

enabled

●Support for Windows

modern trackpad gestures

●Taps enabled as default

√ √

Power requirements Support for 45-W HP Smart AC

adapter (non-PFC, 4.5-mm with

mount) and 45-W HP Smart

AC adapter (RC, 4.5-mm, slim)

with C5, 1.00-meter (3.28-feet)

power cord

Support for 4-cell, 55-Wh, 3.62-

Ah, Li-ion battery

√ √

Security ●Support for Discret Trusted

Platfom Module (TPM) 2.0

●Support for fTPM 2.0

●Support for security

cable lock

√ √

Operating system Preinstalled: Windows 10 64-bit

and Windows 10 Professional

64-bit

For developed market (ML):

Windows 10 Home ML

and Windows 10 Home High End

ML

For emerging market (EM/SL):

√ √

4 Chapter 1 Product description

Category Description HP Envy x360 m6 Convertible

PC (model number m6 aq1XX)

HP Envy x360 m6 Convertible

PC (model number m6 aq0XX)

Operating system

(continued)

●Windows 10 Home EM/SL

●Windows 10 Home High

End EM/SL

●Ubuntu Standard

●Ubuntu Kylin

√ √

Serviceability End user replaceable part: AC

adapter

√ √

5

2 External component identication

Locating hardware

To nd out what hardware is installed on your computer:

▲Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

To nd out what software is installed on your computer:

▲Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

6 Chapter 2 External component identication

Display

Item Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate

with WLANs.

(2) Infrared camera lights (2; select computer models only) The infrared camera is in use.

(3) Internal microphones (2) Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some products

allow you to video conference and chat online using

streaming video.

To use a webcam (integrated camera):

▲Type camera in the taskbar search box, and then

select Camera.

(6) Infrared camera (select computer models only) Allows a facial recognition logon to Windows, instead of

a password.

*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep

the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country

or region.

To access this guide:

▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 7

Keys

NOTE: Your computer may look slightly dierent from the illustration below.

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close

the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns

the keyboard backlight feature o or on.

(5) num lock key (select products only) Alternates between the navigational and numeric functions

on the integrated numeric keypad.

(6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external

numeric keypad.

8 Chapter 2 External component identication

Lights

NOTE: Your computer may look slightly dierent from the illustration below.

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all

capital letters.

(2) Mute light ●Amber: Computer sound is o.

●O: Computer sound is on.

Lights 9

Speakers

NOTE: Your computer may look slightly dierent from the illustration below.

Component Description

Speakers Produce sound.

10 Chapter 2 External component identication

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 11

Left side

Item Component Description

(1) Power button ●When the computer is o, press the button to turn on

the computer.

●When the computer is on, press the button briey to

initiate Sleep.

●When the computer is in the Sleep state, press

the button briey to exit Sleep.

●When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your

power options.

▲Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select

Power Options.

(2) Power light ●On: The computer is on.

●Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to

the display and other unneeded components.

●O: The computer is o or in Hibernation. Hibernation

is a power-saving state that uses the least amount

of power.

(3) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled

or stolen.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(5) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

12 Chapter 2 External component identication

Item Component Description

(5) Audio-out (headphone)/Audio-in (microphone) combo jack

(continued)

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a

headset. For additional safety information, refer to

the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲Select the Start button, select All apps, select HP Help

and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

(6) Volume button Control speaker volume on the computer.

1. To increase speaker volume, press the back edge of

the button.

2. To decrease speaker volume, press the front edge of

the button.

(7) Drive light ●Blinking white: The hard drive is being accessed.

●Amber: HP 3D DriveGuard has temporarily parked

the hard drive.

NOTE: On select products, the drive light will always

remain o.

Left side 13

Right side

Item Component Description

(1) Memory card reader Reads optional memory cards that enable you to store,

manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲Press in on the card, and then remove it from

the memory card reader.

(2) USB Type-C port Connects an optional USB device with a Type-C connector.

(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub. Standard USB

ports will not charge all USB devices or will charge using a

low current. Some USB devices require power and require

you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed High-Denition Multimedia

Interface (HDMI) device.

(5) AC adapter and battery light ●White: The AC adapter is connected and the battery is

fully charged.

●Blinking white: The AC adapter is disconnected

and the battery has reached a low battery level.

●Amber: The AC adapter is connected and the battery

is charging.

●O: The battery is not charging.

(6) Power connector Connects an AC adapter.

14 Chapter 2 External component identication

Bottom

Component Description

Vents (2) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and o during routine

operation.

Bottom 15

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model number

provided on the service tag.

Item Description Function

(1) Model description This is the alphanumeric identier used to locate

documents, drivers, and support for the computer.

(2) Serial number (s/n) This is an alphanumeric identier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specic information about

the product's hardware components. The part number helps

a service technician to determine what components

and parts are needed.

(4) Warranty period This number describes the duration of the warranty period

for the computer.

16 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display components on page 20.

(2) Keyboard/top cover (in natural silver nish; includes TouchPad and cable, backlight cable, and keyboard cable):

For use in Belgium 857283-A41

For use in Canada 857283-DB1

For use in the Czech Republic and Slovakia 857283-FL1

Computer major components 17

Item Component Spare part number

For use in Denmark, Finland, and Norway 857283-DH1

For use in France 857283-051

For use in Germany 857283-041

For use in Italy 857283-061

For use in Latin America 857283-161

For use in the Netherlands 857283-B31

For use in Russia 857283-251

For use in Saudi Arabia 857283-171

For use in Spain 857283-071

For use in Switzerland 857283-BG1

For use in Turkey 857283-141

For use in the United Kingdom 857283-031

For use in the United States 857283-001

(3) TouchPad (in natural silver nish; includes bracket) 858843-001

(4) TouchPad cable (includes double-sided adhesive) 856802-001

(5) Power connector cable 808155-011

(6) Hard drive cable (includes double-sided adhesive) 856788-001

(7) Hard drive:

NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket

and screws are available using spare part number 856789-001. The hard drive cable is available using spare part number

856788-001.

2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005

1-TB, 7200-rpm, SATA, 9.5-mm hard drive 766644-005

1-TB, 5400-rpm, SATA, 8-GB hybrid, 9.5-mm hard drive 731999-005

(8) Hard drive bracket (includes screws) 856789-001

(9) Connector board (includes audio jack and USB port) 856808-001

(10) Connector board cable (includes double-sided adhesive) 856801-001

(11) Fan/heat sink assembly (includes replacement thermal material) 856277-001

(12) Speakers (includes subwoofer, cables, and three isolators) 856798-001

(13) Solid-state drive:

256-MB, M2.2280, solid-state drive supporting TLC for use on all computer models 847109-003

128-MB, M2.2280, SATA-3, solid-state drive for use only on computer models with model

number m6-aq1XX

827560-009

(14) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter

(non vPRO)

793840-005

(15) RTC battery 616073-001

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(16) System board (includes processor, a graphics subsystem with UMA memory, and replacement thermal material):

For use only on computer models with model number m6-aq1XX:

Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor

(2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system

858871-601

Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor

(2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and a non-Windows operating system

858871-001

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-

MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system

858872-601

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-

MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-Windows operating system

858872-001

For use on all computer models:

Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 Professional

operating system

856280-601

Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

856280-001

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 Professional

operating system

856278-601

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

856278-001

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-

MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and the Windows 10 Professional

operating system

856279-601

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-

MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

856279-001

(17) 4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) 844204-855

(18) Memory modules (2, 2133, 1.2-V, DDR4):

8-GB 820570-005

4-GB 820569-005

2-GB 851379-005

(19) Memory module shield 856815-001

(20) Bottom cover (in natural silver nish, includes front rubber feet, retention magnets,

shielding, and vents)

856800-001

Rubber Kit (not illustrated, includes bottom cover rubber feet) 856816-001

Computer major components 19

Display components

Item Component Spare part number

(1) Display panel assembly (includes bezel, panel, and TouchScreen board):

15.6-in, UHD, AG, USlim, IR 856814-001

15.6-in, UHD, AG, USlim 856812-001

15.6-in, FHD, BV, Slim, IR 856813-001

15.6-in, FHD, BV, Slim 856811-001

(2) Webcam/microphone module (includes double-sided adhesive):

3D webcam/microphone module 845631-001

Webcam/microphone module 833962-005

(3) Display panel cable (includes webcam/microphone module cable, adhesive support strip, and double-sided adhesive):

For use only on computer models equipped with a UHD display panel and a 3D webcam 856807-001

For use only on computer models equipped with a UHD display panel and a

non-3D webcam

856806-001

For use only on computer models equipped with an FHD display panel and a 3D webcam 856805-001

For use only on computer models equipped with an FHD display panel and a

non-3D webcam

856804-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(4) G-sensor board (includes double-sided adhesive) 856809-001

(5) TouchScreen board cable (includes adhesive support strips and double-sided adhesive) 856803-001

(6) Display hinges (2) 856795-001

(7) Back cover (in natural silver nish; includes wireless antenna auxiliary and main cables

and transceivers)

856799-001

Miscellaneous parts

Component Spare part number

AC adapter:

45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) 854116-850

45-W HP Smart AC adapter (RC, 4.5-mm, slim) 741553-850

HP adapters:

HP duck head adapter (for use in the United States) 860828-001

HP HDMI-to-VGA adapter 701943-001

HP USB external DVD+/-RW DL SuperMulti Drive 747080-001

HP USB Type-C-to-USB 3.0 adapter 814618-001

HP USB-to-Gigabit RJ45 adapter 829941-001

Power cord (C5, 1.00-m):

For use in Denmark 213353-013

For use in Europe 213350-014

For use in Italy 213352-013

For use in North America 213349-015

For use in South Africa 361240-007

For use in Switzerland 213354-013

For use in the United Kingdom and Singapore 213351-013

Screw Kit 856797-001

Miscellaneous parts 21

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●Case utility tool or similar plastic, at-edged tool

●Flat-bladed screwdriver

●Magnetic screwdriver

●Phillips P00, P0, and P1 screwdrivers

●Torx T4 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly

and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat

the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid

bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught

or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables

tear easily.

22 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is

o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid

touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure

that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective

packaging and label the package “FRAGILE.”

Service considerations 23

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine

the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many

cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or

microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal

cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its

life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in

this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by

dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

24 Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●Place items on a grounded surface before removing items from their containers.

●Always be properly grounded when touching a component or assembly.

●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid

static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●Cover the workstation with approved static-shielding material.

●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

and equipment.

●Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.

●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

●Avoid contact with pins, leads, or circuitry.

●Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 25

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a

minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap

snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips

to connect a wrist strap.

●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be

used at standing workstations and are compatible with most types of shoes or boots. On conductive

oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance

between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●Antistatic tape

●Antistatic smocks, aprons, and sleeve protectors

●Conductive bins and other assembly or soldering aids

●Nonconductive foam

●Conductive computerop workstations with ground cords of one megohm resistance

●Static-dissipative tables or oor mats with hard ties to the ground

●Field service kits

●Static awareness labels

●Material-handling packages

●Nonconductive plastic bags, tubes, or boxes

●Metal tote boxes

●Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

26 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are

on the service tag on the back of the computer. See Service tag on page 16 for details.

This chapter provides removal and replacement procedures.

There are as many as 56 screws that must be removed, replaced, and/or loosened when servicing

the computer. Make special note of each screw size and location during removal and replacement.

Bottom cover

Description Spare part number

Bottom cover (in natural silver nish; includes front rubber feet, retention magnets, shielding, and vents) 856800-001

Before disassembling the computer, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Close the computer.

2. Turn the computer upside down with the front toward you.

3. Remove the two rear rubber feet (1).

The rear rubber feet are included in the Rubber Kit, spare part number 856816-001.

Component replacement procedures 27

4. Remove the two Phillips M2.5×7.8 screws (2) and the six Phillips M2.0×5.2 screws (3) that secure

the bottom cover to the computer.

5. Insert a case utility tool (1) or similar plastic, at-edged tool between the bottom cover

and the computer near the display hinge area.

6. Release the bottom cover rear edge (2) and swing it up and back until it releases.

7. Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

28 Chapter 5 Removal and replacement procedures

Battery

Description Spare part number

4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) 844204-855

Before removing the battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see Bottom cover on page 27).

Remove the battery:

1. Disconnect the battery cable (1) from the system board.

2. Release the battery cable from the retention clip (2) built into the keyboard/top cover.

3. Remove the six Phillips M2.0×4.6 screws (3) that secure the battery to the keyboard/top cover.

4. Remove the battery (4).

Reverse this procedure to install the battery.

Component replacement procedures 29

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive

bracket and screws are available using spare part number 856789-001. The hard drive cable is available using

spare part number 856788-001.

Description Spare part number

2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005

1-TB, 7200-rpm, SATA, 9.5-mm hard drive 766644-005

1-TB, 5400-rpm, SATA, 8-GB hybrid, 9.5-mm hard drive 731999-005

Before removing the hard drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Disconnect the battery cable from the system board (see Battery on page 29).

Remove the hard drive:

1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then

disconnect the hard drive cable from the system board.

2. Detach the hard drive cable (2) from the keyboard/top cover. (The hard drive cable is attached to

the keyboard/top cover with double-sided adhesive.)

3. Remove the four Phillips PM2.0×4.6 screws (3) that secure the hard drive to the keyboard/top cover.

30 Chapter 5 Removal and replacement procedures

4. Remove the hard drive (4).

5. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.1 screws (1) that

secure the bracket to the hard drive, and then remove the hard drive bracket (2).

6. If it is necessary to replace the hard drive cable, slide the cable (3) o of the front end of the hard drive.

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 31

RTC battery

Description Spare part number

RTC battery 616073-001

Before removing the TouchPad cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Remove the battery (see Battery on page 29).

Remove the RTC battery:

▲Use a case utility tool (1) or similar plastic, at-edged tool to release the RTC battery (2) from its slot on

the system board.

Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign is

facing up.

32 Chapter 5 Removal and replacement procedures

TouchPad cable

Description Spare part number

TouchPad cable (includes double-sided adhesive) 856802-001

Before removing the TouchPad cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Remove the battery (see Battery on page 29).

Remove the TouchPad cable:

1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect

the TouchPad cable from the system board.

2. Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect

the TouchPad cable from the TouchPad board.

3. Detach the TouchPad cable (3) from the keyboard/top cover. (The TouchPad cable is secured to

the keyboard/top cover with double-sided adhesive.)

4. Remove the TouchPad cable.

Reverse this procedure to install the TouchPad cable.

Component replacement procedures 33

TouchPad

Description Spare part number

TouchPad (in natural silver nish; includes bracket) 858843-001

Before removing the TouchPad, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Remove the battery (see Battery on page 29).

Remove the TouchPad:

1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect

the TouchPad cable from the system board.

2. Detach the TouchPad cable (2) from the keyboard/top cover. (The TouchPad cable is secured to

the keyboard/top cover with double-sided adhesive.)

3. Remove the seven Phillips PM2.0×3.0 screws (3) that secure the TouchPad and TouchPad bracket to the

keyboard/top cover.

4. Remove the TouchPad bracket (4).

5. Remove the TouchPad (5).

Reverse this procedure to install the TouchPad.

34 Chapter 5 Removal and replacement procedures

Memory module

Description Spare part number

8-TB (2133, 1.2-V, DDR4) 820570-005

4-TB (2133, 1.2-V, DDR4) 820569-005

2-TB (2133, 1.2-V, DDR4) 851379-005

Before removing a memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Disconnect the battery cable from the system board (see Battery on page 29).

Remove the memory module:

1. Remove the memory module shield that covers the memory module slots.

The memory module shield is available using spare part number 856815-001.

2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

Component replacement procedures 35

3. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your

country or region. If you replace the module and then receive a warning message, remove the module to

restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Disconnect the battery cable from the system board (see Battery on page 29).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

36 Chapter 5 Removal and replacement procedures

NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The

WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.

2. Remove the Phillips PM2.0×3.8 screw (2) that secures the WLAN module to the computer. (The WLAN

module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves

should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 37

Solid-state drive

Description Spare part number

256-MB, M2.2280, solid-state drive supporting TLC for use on all computer models 847109-003

128-MB, M2.2280, SATA-3, solid-state drive for use only on computer models with model number m6-

aq1XX

827560-009

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Disconnect the battery cable from the system board (see Battery on page 29).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×3.8 screw (1) that secures the solid-state drive to the computer. (The solid-

state drive tilts up.)

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

38 Chapter 5 Removal and replacement procedures

Fan/heat sink assembly

Description Spare part number

Fan/heat sink assembly (includes replacement thermal material) 856277-001

Before removing the fan/heat sink assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Disconnect the battery cable from the system board (see Battery on page 29).

Remove the fan/heat sink assembly:

1. Disconnect the fan cable (1) from the system board.

2. Release the display panel cable (2) from the retention clips and channel built into the fan.

3. Loosen the four Phillips PM2.0×6.2 captive screws (3) that secure the fan/heat sink assembly to

the system board.

4. Remove the three Phillips PM2.0×4.6 screws (4) that secure the fan to the keyboard/top cover.

5. Remove the fan/heat sink assembly (5).

NOTE: It is necessary to detach the fan/heat sink assembly from the connector board cable (6) when

removing the fan/heat sink assembly. The fan/heat sink assembly is attached to the connector board

cable with double-sided adhesive.

Component replacement procedures 39

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly

and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on

the processor (1) and the fan/heat sink assembly section (2) that services it.

Reverse this procedure to install the fan/heat sink assembly.

Speakers

Description Spare part number

Speakers (includes subwoofer, cables, and three isolators) 856798-001

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Disconnect the battery cable from the system board (see Battery on page 29).

6. Remove the fan/heat sink assembly (see Fan/heat sink assembly on page 39).

Remove the speakers:

1. Disconnect the speaker cable (1) from the system board.

2. Remove the three Phillips PM2.0×5.6 shoulder screws (2) that secure the speakers to the keyboard/

top cover.

40 Chapter 5 Removal and replacement procedures

3. Remove the speakers (3).

NOTE: When removing the speakers, make note of the location of the three rubber isolators (4).

Failure to properly install or damage to these isolators can result in degraded speaker performance.

Reverse this procedure to install the speakers.

Component replacement procedures 41

Connector board

NOTE: The connector board spare part kit does not include the connector board cable. The connector board

cable is available using spare part number 856801-001.

Description Spare part number

Connector board (includes audio jack and USB port) 856808-001

Before removing the connector board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Disconnect the battery cable from the system board (see Battery on page 29).

6. Remove the fan/heat sink assembly (see Fan/heat sink assembly on page 39).

Remove the connector board:

1. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect

the connector board cable from the system board.

2. Detach the connector board cable (2) from the keyboard/top cover. (The connector board cable is

attached to the keyboard/top cover with double-sided adhesive.)

3. Remove the two Phillips PM2.0×4.6 screws (3) and the Phillips PM2.0×3.3 screw (4) that secure

the connector board to the keyboard/top cover.

4. Remove the connector board (5).

42 Chapter 5 Removal and replacement procedures

Reverse this procedure to install the connector board.

System board

NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory,

and replacement thermal material.

Description Spare part number

For use only on computer models with model number m6-aq1XX:

Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system

858871-601

Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15 W) and a non-Windows operating system

858871-001

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,

3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system

858872-601

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,

3.0-MB L3 cache, dual core, 15 W) and a non-Windows operating system

858872-001

For use on all computer models:

Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10

Professional operating system

856280-601

Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows

operating system

856280-001

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10

Professional operating system

856278-601

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows

operating system

856278-001

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB,

3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10

Professional operating system

856279-601

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB,

3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows

operating system

856279-001

Before removing the system board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27).

5. Remove the battery (see Battery on page 29).

6. Remove the fan/heat sink assembly (see Fan/heat sink assembly on page 39).

Component replacement procedures 43

NOTE: When replacing the system board, be sure that the following components are removed from

the defective system board and installed on the replacement system board:

●RTC battery (see Bottom cover on page 27)

●Memory module shield and memory module (see Memory module on page 35)

●WLAN module (see WLAN module on page 36)

Remove the system board:

1. Disconnect the following cables from the system board:

(1) WLAN module antenna cables

NOTE: The WLAN “Main/#1”antenna cable is connected to the WLAN module “Main” terminal. The

WLAN “Aux/#2”antenna cable is connected to the WLAN module “Aux” terminal.

(2) Power connector cable

(3) TouchScreen board ZIF connector cable

(4) Speaker cable

(5) Connector board ZIF connector cable

(6) Display panel ZIF connector cable

(7) TouchPad board ZIF connector cable

(8) Keyboard ZIF connector cable

(9) Backlight ZIF connector cable

(10) Hard drive ZIF connector cable

44 Chapter 5 Removal and replacement procedures

2. Remove the following screws that secure the system board to the keyboard/top cover:

(1) Four Phillips PM2.0×4.6 screws

(2) Two Phillips PM2.0×3.3 screws

(3) One Phillips PM2.5×4.5 screw

3. Remove the system board (4).

Reverse this procedure to install the system board.

Component replacement procedures 45

Display assembly

NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part

information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27), and then removed the following components:

a. Battery (see Battery on page 29).

b. Fan/heat sink assembly (see Fan/heat sink assembly on page 39).

c. System board (see System board on page 43).

Remove the display assembly:

1. Remove the ve Phillips PM2.5×4.5 screws (1) that secure the display assembly to the keyboard/

top cover.

2. Release the display hinges (2) by swinging them up and back.

3. Lift the front edge of the keyboard/top cover (1) until it rests at an angle.

46 Chapter 5 Removal and replacement procedures

4. Slide the keyboard/top cover (2) forward and separate it from the display assembly.

5. If it is necessary to replace the display panel assembly:

a. Use a case utility tool or similar plastic, at-edged tool to separate the bottom edge (1) of

the display panel assembly from the display back cover.

b. Separate the top edge (2) of the display panel assembly from the display back cover.

CAUTION: Before turning the display panel assembly upside down, make sure the work surface is

clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in

damage to the display panel assembly.

Component replacement procedures 47

c. Swing the top edge (3) of the display panel assembly up and forward until the display panel

assembly rests upside down in front of the display back cover.

d. Release the adhesive support strip (1) that secures the display panel cable connector to

the display panel.

e. Disconnect the display panel cable (2) from the display panel.

f. Remove the display panel assembly (3).

The display panel assembly is available using the following spare part numbers:

●856814-001 – 15.6-in, UHD, AG, USlim, IR

●856812-001 – 15.6-in, UHD, AG, USlim

●856813-001 – 15.6-in, FHD, BV, Slim, IR

●856811-001 – 15.6-in, FHD, BV, Slim

48 Chapter 5 Removal and replacement procedures

6. If it is necessary to replace the TouchScreen board cable:

a. Remove the display panel assembly.

CAUTION: Before turning the display panel assembly upside down, make sure the work surface is

clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in

damage to the display panel assembly.

b. Turn the display panel assembly upside down with the bottom edge toward you.

c. Release the adhesive support strip (1) that secures the TouchScreen board cable to the ZIF

connector on the TouchScreen board.

d. Release the ZIF connector (2) to which the TouchScreen board cable is connected, and then

disconnect the TouchScreen board cable from the TouchScreen board.

e. Remove the tape (3) that secures the TouchScreen board cable to the display back cover.

f. Release the adhesive support strip (4) that secures the TouchScreen board cable to the ZIF

connector on the G-sensor board.

g. Release the ZIF connector (5) to which the TouchScreen board cable is connected, and then

disconnect the TouchScreen board cable from the G-sensor board.

Component replacement procedures 49

h. Remove the TouchScreen board cable (6).

The TouchScreen board cable is available using spare part number 856803-001.

7. If it is necessary to replace the G-sensor board:

a. Remove the display panel assembly.

CAUTION: Before turning the display panel assembly upside down, make sure the work surface is

clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in

damage to the display panel assembly.

b. Turn the display panel assembly upside down with the bottom edge toward you.

c. Detach the adhesive support strip (1) that secures the TouchScreen board cable to the ZIF

connector on the G-sensor board.

d. Release the ZIF connector (2) to which the TouchScreen board cable is connected, and then

disconnect the TouchScreen board cable from the G-sensor board.

50 Chapter 5 Removal and replacement procedures

e. Detach the G-sensor board (3) from the display back cover. The G-sensor board is secured to

the display back cover with double-sided adhesive.)

f. Remove the G-sensor board.

The G-sensor board is available using spare part number 856809-001.

8. If it is necessary to replace the webcam/microphone module:

a. Remove the display panel assembly.

b. Detach the webcam/microphone module (1) from the display back cover. The webcam/microphone

module is secured to the display back cover with double-sided adhesive.)

c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.

Component replacement procedures 51

d. Remove the webcam/microphone module (3).

The webcam/microphone module is available using spare part numbers 845361-001 (3D webcam/

microphone module) and 833962-005 (non-3D webcam/microphone module).

9. If it is necessary to replace the display panel cable:

NOTE: The display panel cable includes the webcam/microphone module cable.

a. Remove the display panel assembly.

b. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.

c. Release the pieces of tape (2) that secure the display panel cable to the display back cover.

d. Release the grounding foil (3) that secures the display panel cable to the display back cover.

e. Release the display panel cable from the routing clips (4) and channels built into the top, left,

and bottom edges of the display back cover.

f. Remove the display panel cable (5).

The display panel cable is available using the following spare part numbers:

●856807-001 – For use only on computer models equipped with a UHD display panel and a 3D

webcam

●856806-001 – For use only on computer models equipped with a UHD display panel and a

non-3D webcam

●856805-001 – For use only on computer models equipped with an FHD display panel and a 3D

webcam

●856804-001 – For use only on computer models equipped with an FHD display panel and a

non-3D webcam

52 Chapter 5 Removal and replacement procedures

10. If it is necessary to replace the display hinges:

a. Remove the display panel assembly.

b. Remove the eight Phillips PM2.5×2.9 broadhead screws (1) that secure the display hinges to

the display back cover.

c. Remove the display hinges (2).

The display hinges are available using spare part number 856795-001.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 53

Power connector cable

Description Spare part number

Power connector cable 808155-011

Before removing the power connector cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 27), and then removed the following components:

a. Battery (see Battery on page 29).

b. Fan/heat sink assembly (see Fan/heat sink assembly on page 39).

c. System board (see System board on page 43).

Remove the power connector cable:

1. Remove the two Phillips PM2.5×4.5 screws (1) that secure the left display hinge to the keyboard/

top cover.

2. Release the left display hinge (2) by swinging it up and back.

3. Remove the power connector cable (3).

Reverse this procedure to install the power connector cable.

54 Chapter 5 Removal and replacement procedures

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output

devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)

includes settings for the types of devices installed, the startup sequence of the computer, and the amount of

system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing

and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 55).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 56.

Starting Setup Utility (BIOS) 55

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do

not download or install a BIOS update while the computer is running on battery power, docked in an optional

docking device, or connected to an optional power source. During the download and installation, follow these

instructions:

●Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●Do not shut down the computer or initiate Sleep.

●Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or

other identier. You may need this information to locate the update later, after it has been

downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.

You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is

complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

56 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

tests to determine whether the computer hardware is functioning properly. The tool runs outside the

operating system so that it can isolate hardware failures from issues that are caused by the operating system

or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. This ID code can then be provided to support to help determine how to correct

the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 57.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 57

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

58 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

8Specications

Computer specications

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power

source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC

power source, it should be powered only with an AC adapter or a DC power source that is supplied

and approved by HP for use with this computer.

The computer can operate on DC power within the following specications. Operating voltage and current

varies by platform. The voltage and current for your computer is located on the regulatory label.

Metric U.S.

Dimensions

Width 38.0 cm 14.96 in

Depth 25.0 cm 9.84 in

Height 1.9 cm 0.74 in

Weight (equipped with a hard drive) 2.23 kg 4.99 lbs

Weight (equipped with a solid-state drive) 2.18 kg 4.80 lbs

Input power

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V

dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc

@ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc

@ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Non-operating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (non-condensing)

Computer specications 59

Metric U.S.

Operating 10% to 90%

Non-operating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

60 Chapter 8 Specications

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard

procedure for most products.

●Creating recovery media and backups

●Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose

the available method according to your computer model.

●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This

step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall

the original operating system in cases where the hard drive is corrupted or has been replaced. For

information on creating recovery media, see Creating HP Recovery media (select products only)

on page 61. For information on the recovery options that are available using the recovery media, see

Using Windows tools on page 62.

●Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 63.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,

select File Explorer, and then select This PC.

●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery

media for your system from support. See the Worldwide Telephone Numbers booklet included with the

computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,

select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 61

You can use Windows tools to create system restore points and create backups of personal information,

see Using Windows tools on page 62.

●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery

Manager to create recovery media after you successfully set up the computer. HP Recovery media can be

used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the

original operating system and software programs that were installed at the factory and then congures

the settings for the programs. HP Recovery media can also be used to customize the system or restore

the factory image if you replace the hard drive.

◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep

them in a safe place.

◦HP Recovery Manager examines the computer and determines the required storage capacity for

the media that will be required.

◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and

you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use

rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)

discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-

quality blank USB ash drive.

◦If your computer does not include an integrated optical drive with DVD writer capability, but you

would like to create DVD recovery media, you can use an external optical drive (purchased

separately) to create recovery discs. If you use an external optical drive, it must be connected

directly to a USB port on the computer; the drive cannot be connected to a USB port on an external

device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs

for your computer from HP. See the Worldwide Telephone Numbers booklet included with the

computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦The creation process can take an hour or more. Do not interrupt the creation process.

◦If necessary, you can exit the program before you have nished creating all of the recovery DVDs.

HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery

Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 63.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows

tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲Select the Start button, and then select the Get started app.

62 Chapter 9 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation

and level of expertise:

IMPORTANT: Not all methods are available on all products.

●Windows oers several options for restoring from backup, refreshing the computer, and resetting the

computer to its original state. For more information see the Get started app.

▲Select the Start button, and then select the Get started app.

●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or

applications option (select products only) of HP Recovery Manager to reinstall the individual application

or driver.

▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers

and/or applications, and then follow the on-screen instructions.

●If you want to recover the Windows partition to original factory content, you can choose the System

Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.

For more information, see Recovering using HP Recovery Manager on page 63. If you have not already

created recovery media, see Creating HP Recovery media (select products only) on page 61.

●On select products, if you want to recover the computer's original factory partition and content, or if you

have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more

information, see Recovering using HP Recovery Manager on page 63.

●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP

Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 66.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the

HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery

partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 61.

What you need to know before you get started

●HP Recovery Manager recovers only software that was installed at the factory. For software not provided

with this computer, you must either download the software from the manufacturer's website or reinstall

the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●HP Recovery media must be used if the computer hard drive fails. If you have not already created

recovery media, see Creating HP Recovery media (select products only) on page 61.

●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not

already created recovery media, see Creating HP Recovery media (select products only) on page 61.

●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not

work, you can obtain recovery media for your system from support. See the Worldwide Telephone

Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 63

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen

instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●System Recovery—Reinstalls the original operating system, and then congures the settings for the

programs that were installed at the factory.

●Factory Reset—Restores the computer to its original factory state by deleting all information from the

hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that

was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a

recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment.

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and

hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does

not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 65.

3. Follow the on-screen instructions.

64 Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is

the order of devices listed in BIOS where the computer looks for startup information. You can change the

selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 65

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,

create HP Recovery media; see Creating HP Recovery media (select products only) on page 61.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

66 Chapter 9 Backing up, restoring, and recovering

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120

volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or

region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region

where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).

●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

●The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of

125 or 250 V AC, as required by the power system of each country or region.

●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Requirements for all countries 67

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler

and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be

used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-

pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

68 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of

the battery in general household waste. Follow the local laws and regulations in your area for battery

disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable

batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

69

Index

A

AC adapter light 14

AC adapter, spare part numbers 21

action keys 8

adapters

HDMI-to-VGA 21

USB Type-C-to-USB 3.0 21

USB-to-Gigabit RJ45 21

antenna 7

audio, product description 3

audio-in jack 12, 13

audio-out jack 12, 13

B

back cover, spare part number 21

backups 61

battery

removal 29

spare part number 19, 29

battery light 14

BIOS

determining version 55

downloading an update 56

starting the Setup Utility 55

updating 55

boot order

changing 65

bottom components 15

bottom cover

removal 27

spare part number 19, 27

buttons

power 12

TouchPad 11

volume 13

C

caps lock light 9

chipset, product description 1

components

bottom 15

display 7

keys 8

left side 12

lights 9

right side 14

speakers 10

TouchPad 11

computer

major components 17

specications 59

connector board

removal 42

spare part number 18, 42

connector board cable, spare part

number 18, 42

D

display assembly, removal 46

display components 7, 20

display panel

product description 2

display panel assembly

removal 47

spare part numbers 20, 48

display panel cable

removal 52

spare part numbers 20, 52

drive light 13

E

esc key 8

Ethernet, product description 3

F

fan/heat sink assembly

removal 39

spare part number 18, 39

feet

removal 27

spare part number 27

fn key 8

G

G-sensor board

removal 50

spare part number 21, 51

graphics, product description 1, 2

H

hard drive

product description 2, 3

removal 30

spare part numbers 18, 30

hard drive bracket

removal 31

spare part number 18, 30

hard drive cable

removal 31

spare part number 18, 30

HDMI port 14

HDMI-to-VGA adapter, spare part

number 21

headphone jack 12, 13

hinge

removal 53

spare part number 21, 53

HP PC Hardware Diagnostics (UEFI)

using 57

HP Recovery Manager

correcting boot problems 65

starting 64

HP Recovery media

creating 61

recovery 64

HP Recovery partition

recovery 64

removing 66

I

infrared camera 7

infrared camera lights 7

integrated numeric keypad 8

J

jacks

audio-in 12, 13

audio-out 12, 13

headphone 12, 13

microphone 12, 13

K

key components 8

70 Index

keyboard

product description 4

keyboard/top cover, spare part

numbers 17

keys

action 8

esc 8

fn 8

num lock 8

Windows 8

L

left-side components 12

light components 9

lights

AC adapter 14

battery 14

caps lock 9

drive 13

infrared camera 7

mute 9

power 12

webcam 7

locating information

hardware 6

software 6

M

memory card 14

memory card reader 14

memory module

product description 2

removal 35

spare part numbers 19, 35

memory module shield

removal 35

spare part number 19, 35

microphone

location 7

product description 3

microphone jack 12, 13

minimized image recovery 64

minimized image, creating 63

miscellaneous parts 21

model name 1

mute light 9

N

num lock key 8

numeric keypad 8

O

operating system, product

description 4, 5

optical drive

product description 3

optical drive, spare part number 21

original system recovery 63

P

pointing device, product

description 4

ports

HDMI 14

product description 4

USB 2.0 12

USB 3.0 charging 14

USB Type-C 14

power button 12

power connector 14

power connector cable

removal 54

spare part number 18, 54

power cord

set requirements 67

spare part numbers 21

power light 12

power requirements, product

description 4

processor

product description 1

product description

audio 3

chipset 1

display panel 2

Ethernet 3

external media cards 4

graphics 1, 2

hard drive 2, 3

keyboard 4

memory module 2

microphone 3

operating system 4, 5

optical drive 3

pointing device 4

ports 4

power requirements 4

processors 1

product name 1

security 4

sensors 3

serviceability 5

video 3

wireless 3

product name 1

R

recover

options 63

recovery

discs 62, 64

HP Recovery Manager 63

media 64

starting 64

supported discs 62

system 63

USB ash drive 64

using HP Recovery media 62

recovery media

creating 61

creating using HP Recovery

Manager 62

recovery partition

removing 66

removal/replacement procedures

27

right-side components 14

RTC battery

removal 32

spare part number 18, 32

Rubber Kit, spare part number 19,

27

S

Screw Kit, spare part number 21

security cable slot 12

security, product description 4

sensors, product description 3

service tag 16

serviceability, product description 5

slots

memory card reader 14

security cable 12

solid-state drive

removal 38

spare part numbers 18, 38

speaker components 10

speakers

location 10

removal 40

spare part number 18, 40

Index 71

specications 59

supported discs, recovery 62

system board

removal 43

spare part numbers 19, 43

system recovery 63

system restore point

creating 62

system restore point, creating 61

T

TouchPad

buttons 11

removal 34

spare part number 18, 34

TouchPad cable

removal 33

spare part number 18, 33

TouchPad components 11

TouchPad zone 11

TouchScreen board cable

removal 49

spare part number 21, 50

U

USB 2.0 port 12

USB 3.0 charging port 14

USB Type-C port 14

USB Type-C-to-USB 3.0 adapter,

spare part number 21

USB-to-Gigabit RJ45 adapter, spare

part number 21

V

vents 15

video, product description 3

volume buttons 13

W

webcam 7

webcam light 7

webcam/microphone module

removal 51

spare part numbers 20, 52

Windows

system restore point 61, 62

Windows key 8

Windows tools

using 62

wireless antenna 7

wireless, product description 3

WLAN antenna 7

WLAN module

removal 36

spare part number 18, 36

72 Index