Igloohome IGM1 Igloohome Smart Mortise User Manual

igloohome Pte Ltd Igloohome Smart Mortise Users Manual

Users Manual

Table of Contents04 What’s Included 05 Specications06 Requirements07 Lock Anatomy08 Installation Type09 Preparing the Door11 Installation Instructions14 Pairing16 Features18 Unlocking20 Lock Tutorial24 Lock Behaviour25 Troubleshoot19 Locking
What’s IncludedFront Assembly Back Assembly Back PlateMortise AssemblyMortise Shaft + PinStrike Plate AA Batteries x4 Key Cards x2Screws Emergency KeysDrill Sheet04Key Stickers x2300mm
SpecicationsModel igloohome Smart Mortise LockMaterial AI, ABSBatteries 4 x AA Alkaline (Non - Rechargeable) (DO NOT USE: Eveready/ Super Heavy Duty)Unlock Mechanism Bluetooth, PIN code, Key cards, Key Stickers, Open/Close Button, Handle, Thumbturn, Physical KeysFront300mmBack80mm300mm80mmSide65mm 72mm05
RequirementsClearanceDoor Thickness>190mm (with handle)40mm-60mm > 305 mm10 mm70mm10 mm06
/IGM1 Batt.9VLock AnatomyOuter BodyTouch Screen KeypadKey Card Reader9V JumpstartEmergencyKeyholeBattery CoverOpen/CloseButtonThumbturnReset ButtonHandleMortise AssemblyDead boltLatch bolt120mm (including 10mm for the wire)07Cable
Installation TypeScrewsQuantity: 4 each• 06mm• 20mm• 30mm• 40mm• 12mmDoor TypeRight Installation Left InstallationFor doors with thickness 40 - 45mmFor doors with thickness 45 - 50mmFor doors with thickness 50 - 60mm08* Not for: metal gates, glass doors or sliding doors.If you are unsure if your door is suitable, send us web links to your door pictures to
* Not for: metal gates, glass doors or sliding doors.If you are unsure if your door is suitable, send us web links to your door pictures toPreparing the DoorItems needed:RecommendedDoor and door frame material : WoodRecommended Gap between door and door frame: <3mmDrillDrill Sheet 32mm Hole Saw 70mm Hole Saw20mm Spade Bit#2 Phillips Screw Driver 20mm Chisel Hammer09support@igloohome.co135mm
How to use the Drill Sheet* Mark the center of the holes and then drill for accuracy.Drilling (Door)Make sure this is aligned to the centre of door edgeDoor edgeFold herebefore drilling holes for side Door edge10120mmChisellingDepth Width:2 - 3mm
Installation InstructionsDetermine the position of the door handle and pull until it clicks/IGM1 Batt.9V/IGM1Batt.9VIn case you have positioned the door handle wrongly, release the handle catch that can be found behind the front / back lock assembly.Releasing of CatchFront Assembly Back of Front Assembly11
Install MortiseFlat side of the latch faces in InsideInstall Outer Body12Screws12mm
Install Strike on the door frame.Ensure to chisel appropriately to the correct measurements.CaseStrikeInstall Inner BodyScrews06mm20mm30mm40mmMortise Cable Outer Body Cable* Chip is attached to the back assemblyInstallation Conrmation1. Insert batteries then the buzzer will sound2. Lock the door by pressing and holding ‘#’3. Unlock the door with *1234567890#13Screws12mm
PairingDownload igloohome appfrom App Store/Google PlayRegister a newaccount or,Login with an existingaccount on appCHECKLISTLock has not been pairedNew users1. Upon Login > Add a new igloohome lock > Select your ProductThe keypad stays awake during pairingTurn on your phone’s Bluetoothand Internet connection1.1 Pairing Option 1Upon Scan QR Code > Scan (completed) > Tap on lock > Press Next to complete pairing > Lock Paired!1.2 Pairing Option 2Select manual pairing > Follow Steps for Pairing Lock To App > Select Bluetooth Lock > (Series of beeps will sound on successful pairing) > Lock Paired!2. Enter your lock name > Conrm > Create New Home > Name Your Home > Submit > Successfully Added!Mortise_______14Follow Steps for Pairing Lock To App
Current users1. Ensure that you have an existing home listing through Menu > Conguration >Add Home - Proceed if your home is listed. 2. Go to Menu > Conguration > Add Lock > Select your Product > 2.1 Pairing Option 1Upon Scan QR Code > Scan (completed) > Tap on lock > Press Next to complete pairing > Lock Paired!2.2 Pairing Option 2Select manual pairing > Follow Steps for Pairing Lock To App > Select Bluetooth Lock > (Series of beeps will sound on successful pairing) > Lock Paired!3.1 Enter your lock name > Conrm > Create new home > Name Your Home > Submit > Successfully Added!3.2 Enter your lock name > Conrm > Add lock to existing Home > Select Home > Successfully Added!3. Add lock to a new or existing home.Pairing15Follow Steps for Pairing Lock To AppMortise_______Mortise_______
FeaturesBluetooth Master KeyThe igloohome Smart Mortise unlocks with Bluetooth via the app.Master PIN CodeThe igloohome Smart Mortise unlocks with a permanent Master PIN Code.User PIN CodeThe mobile app can generate user PIN codes, with validity duration from One-Time, Permanent, or a Duration based on Date-time. Decoy PIN CodeA total of 16 decoy digits including PIN code can be entered to prevent the PIN code from being exposed.Sensor Re-lockWhen the lock senses that the door is closed, the bolt will automatically re-lock.Timer Re-lockAfter successfully unlocking, the igloohome Smart Mortise will re-lock after a period of time (between 5 to 120 seconds). The owner sets this function.Key Card UnlockingThe igloohome Smart Mortise is able to register up to 16 key cards.PIN / Bluetooth UnlockLock / UnlockAlarms / NoticationsFire Detection AlarmWhen the sensor on the inside of the door detects a temperature between 50°C - 70°C for a sustained period of time, the door will unlock automatically with a loud alarm sound to allow you to exit. To disable re detection alarm, remove one battery.Obstruction AlarmWill keep ringing when the mortise lock is unable to lock/unlock fully. This happens when the lock is low in battery, or the mortise alignment is off. If the warning sound continues, please change the batteries or close the door fully. To disable the alarm: tap on keypad, or press Open/Close button. 16Bluetooth Guest KeyBluetooth keys based on duration can be generated and shared with guests.
FeaturesSecurity Lockout ModeAfter 5 consecutive unsuccessful attempts at entering a PIN code, the igloohome Smart Mortise will sound an alarm and be unresponsive for 5 minutes. Physical key and Bluetooth Unlock can be used to unlock in this state.Keypad Lockout ModeActivate this from indoors to prevent entry from outsiders. Physical key and Bluetooth Unlock can be used to unlock in this state.Volume Adjusting FunctionThere are 6 volume levels, including mute.Activity LogsEntry via PIN codes and Bluetooth Key will be logged in the app.Bluetooth key access logs are updated in real-time and PIN code access logs are updated when the owner uses a bluetooth key or update logs.Tamper AlarmThe lock will sound if intruders try to cut the cable of the lock.Low Battery IndicatorWhen battery power is low (i.e. below 20%), a red low battery indication will ash when you tap the keypad. The battery level will also be updated on the app during Bluetooth unlock. If battery power runs out, use the 9V jumpstart or physical key override.SecurityOthers17
UnlockingTo unlock the doorPIN CodeKey in your PIN code and press ‘#’Decoy PIN CodeKey in up to a total of 16 digits, including the PIN code, followed by ‘#’Bluetooth Basic UnlockOn your app, click on the Bluetooth Unlock button and tap on your lockBluetooth Guest KeyRefer to lock tutorial - Step 13Key Card / Key StickerTap your key cards on the readerOpen/Close ButtonPress Open/Close Button at the back of the lockPhysical KeyUse the physical key to unlock the doorLegendBluetooth Basic Unlock Bluetooth Easy Unlockigloohome App18/IGM1 Batt.9VPIN Code / Decoy PIN CodeKey Card / Key StickerPhysical KeyOpen/Close ButtonThumbturnHandleHandleTurn handle to unlockThumbturnUse thumbturn at the back of lockMain DoorHomeBasic Issue access Logs
Timer Re-LockRefer to Lock Tutorial - Step 9/IGM1 Batt.9VTo lock the doorLockingOpen/Close ButtonPress Open/Close Button at the back of the lockPhysical KeyUse the physical key to lock the doorLegend‘#’ KeyPress and hold ‘#’Sensor Re-LockRefer to Lock Tutorial - Step 8ThumbturnUse thumbturn at the back of lockSensor/Timer Re-Lock19‘#’ KeyKey Card UnlockOpen/Close ButtonThumbturnPhysical Key
Lock TutorialIn the factory mode (before pairing), the PIN to unlock is * 1234567890 #Default factory PIN codeBefore proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock.Home > Select Lock Name > > Master > >Setting Master PIN code2New PIN codes can be added fromAdding new PIN code3PIN Type Steps Activate within*One-Time PIN Add description > OK 6 hrs of generationPermanent PIN Add description > OK 24hrs of generationDuration PIN Add description > Start, End Date and Time > Add duration PIN 24hrs from the start timeOn your Lock Info page, under Ad hoc PINs you should see the new PIN code*PIN code description can be changed by clicking on > > Select PIN > > Edit4Activity Logs- on igloohome App - on Mortise KeypadLock Tutorial20>Home > Select Lock Name > > > Choose who to issue key to > Select Access Type > Enter Access Details >To View Home > Select Lock Name >To Update Home > Select Lock Name > > Create PIN
To Edit: Home > Select Lock Name > > Select PIN >To Delete: Home > Select Lock Name > > Select PIN >* Before editing a PIN code, please make sure that it is used once.* Editing and deleting PIN codes require you to be within Bluetooth range of the lock.* Edited PINs can only be within 4 - 9 digits long.* Deleted PINs will be reected in ‘INACTIVE’ tab. * Master PIN code cannot be changed via this method; refer to step 2.7Editing & Deleting PIN codes5Removing used PIN codes from app view 6Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock. Go to Home > Select Lock Name > > >Lock will reset all codes except for Master PIN, and all PIN codes previously generated are no longer valid. Resetting PIN CodesLock Tutorial - on igloohome App - on Mortise Keypad21Go to Home > Select Lock Name > > ‘ INACTIVE ‘ > Select PIN > The PIN code will be removed from your app view. * This does not permanently deactivate PINs. Active and unactivated PINs can still be used to unlock. To remove PINs from lock, refer to Step 7. Reset Lock
Enabling & Disabling Sensor Re-lock*8To Enable * 2 2 # <Master PIN> # To Disable * 2 3 # <Master PIN> #* By default, Sensor Re-lock is activated10* To mute, decrease the volume to minimum. Keypad will blink on mute to indicate key press.* If the volume does not change further then that is the maximum or minimum.Adjusting VolumeTo Adjust * 3 0 # <Master PIN> # <3/6 repeatable> #To increase the volume Select key 3To decrease the volume Select key 611 Adding & Deleting Key Card9* By default, Timer Re-lock is enabled and set at 60 secondsEnabling & Disabling Timer Re-Lock*To Enable * 2 0 # <Master PIN> # <duration (between 5-120 seconds)> #To Disable * 2 1 # <Master PIN> #Lock Tutorial - on igloohome App - on Mortise Keypad22Home > Select Lock Name > (Bluetooth Unlock) > > > > Follow steps to add ID Card
To Enable * 2 2 # <Master PIN> # To Disable * 2 3 # <Master PIN> #To Adjust * 3 0 # <Master PIN> # <3/6 repeatable> #To increase the volume Select key 3To decrease the volume Select key 6To Enable * 2 0 # <Master PIN> # <duration (between 5-120 seconds)> #To Disable * 2 1 # <Master PIN> #- on Mortise Keypad12 Keypad Lockout ModeTo Activate With the door locked, press and hold the Open/Close button until you hear a series of beepsTo Disable without unlock Press and hold Open/Close until you hear a series of beepsTo Disable and unlockKeypad lockout mode will automatically be deactivated if any other mode of access is used to unlock the door. This includes: Bluetooth unlock, physical key, open/close button, thumbturn and handle.To prevent others from using PIN code and key cards to unlock while you are inside the property. Note: Bluetooth keys can be used to unlock in this mode.14 9V Jumpstart FeatureStep 1 - Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will hear a series of beepsStep 2 - While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by ‘#’ to unlock13 Bluetooth Key Sharing (Bluetooth Guest Key)Lock Tutorial - on igloohome App - on Mortise Keypad23Bluetooth sharing allows you to share a Bluetooth Key with other users for mobile access. It allows your guests to unlock the igloohome smart lock via Bluetooth.To create a Bluetooth Key, Go to Home > Select Lock Name > > > Choose whoto issue key to > Access Type : Bluetooth Key > Enter Access Details > To delete a Bluetooth Key, Go to Home > Select Lock Name > > ‘PENDING‘ > > OkTo receive a Bluetooth Key, Download the igloohome app from iTunes or Google Play store and register/login to your account(a) To receive key via QR code, go to Home > Visits > or(b) To receive a key via URL, click on the URL and follow the intructions* Note: Bluetooth Key must be accepted within 1 hour of generation before it expiresTo use a Bluetooth Key, Go to Home > Visits > Click on to unlock the doorCreate Key
Lock BehaviourMortise will lock upon door closure. Should the door be kept open after Timer is up, door will not lock until door is closed.Should the door be kept closed after unlocking, door will lock after Timer is up.Behaviour Timer Re-lockActivatedMortise will lock upon door closure only.Mortise will lock when Timer is up, regardless of whether door is open or closed.Sensor Re-lock ActivatedManual lock mode:Door will not re-lock automaticallySensor Re-lockPress and hold the Open/Close button indoors until you hear a series of beeps.Keypad Lockout ModeBluetooth KeyPhysical KeyOpen/Close ButtonThumbturnHandleNo alarmBoth keypad and ‘Close’ light upUnresponsive until Keypad Lockout Mode is disabled5 consecutive invalid PINor key cardsSecurity Lockout ModeBluetooth KeyPhysical KeyOpen/Close ButtonThumbturnHandleSounds alarmOnly ‘Close’ lights upUnresponsive for 5 minutesActivated byDisable ByAlarmBehaviourDuration24• Try with a different mobile device, using the same username and password• Update your phone’s Operating system to the latest version• Restart the Bluetooth and internet connection on your mobile device • Restart igloohome app on your mobile device• Switch to a new set of batteries• Use a 9V battery to jumpstart and switch to a new set of batteries• Make sure that the generated PIN codes are activated within the given hours• Do a Bluetooth Unlock to refresh the app• PIN codes may have been customised or expired• To open the battery compartment, slide the cover upwards and replace all four batteriesON ONON OFFOFFOFFONOFF* By default, the Sensor Re-lock is enabled and Timer Re-lock is set at 60 seconds.
TroubleshootPairing is unsuccessful• Try with a different mobile device, using the same username and password• Update your phone’s Operating system to the latest version• Restart the Bluetooth and internet connection on your mobile device • Restart igloohome app on your mobile device• Switch to a new set of batteries• Use a 9V battery to jumpstart and switch to a new set of batteriesKeypad does not light up • The mortise is low in battery. Switch to a new set of batteriesKeypad is ickering• Make sure that the generated PIN codes are activated within the given hours• Do a Bluetooth Unlock to refresh the app• PIN codes may have been customised or expiredGenerated PIN codes do not work• To open the battery compartment, slide the cover upwards and replace all four batteriesChanging Batteries• Do a Bluetooth unlock to refresh thebattery level on the app • Battery level shown in the app may not be accurate• Use Alkaline batteries only• Do not use: Heavy Duty, Eveready, GP, or rechargeable batteriesLock is not working when battery level is not 100%• Restart the Bluetooth and internet connection on your mobile device• Check on the timezone of the home listing against your phone time• Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation• Update your igloohome app to the latest version• Switch to a new set of batteriesBluetooth Key is not working• Check battery level of the lock • Make sure you have enabled sensor or timer re-lockRe-lock is not working• Check if the mortise is in keypad lockout mode or security lockout mode• Check that your lock is not muted• Refer to Lock Tutorial - Step 12Keypad lights up on touch only* Using high quality batteries will improve the performance and lifespan of the lock25
FCCWarningStatementChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:‐‐ Reorientorrelocatethereceivingantenna.‐‐ Increasetheseparationbetweentheequipmentandreceiver.‐‐Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.‐‐ Consultthedealeroranexperiencedradio/TVtechnicianforhelp.This device complies with part 15 of the FCC Rules. Operation is subject to the following twoconditions: (1) This device may not cause harmful interference, and (2) this device mustaccept any interference received, including interference that may cause undesired operation.

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