Igloohome IGM1 Igloohome Smart Mortise User Manual

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Document ID	3730021
Application ID	iwskQqC0tFMhFM40ExT26A==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	113.29kB (1416107 bits)
Date Submitted	2018-01-26 00:00:00
Date Available	2018-01-26 00:00:00
Creation Date	2017-12-10 16:24:04
Producing Software	Adobe PDF Library 15.0
Document Lastmod	2018-01-19 17:45:44
Document Title	Users Manual
Document Creator	Adobe InDesign CC 13.0 (Macintosh)

Table of Contents
04
What’s Included
05
Specifications
06
Requirements
07
Lock Anatomy
08
Installation Type
09
Preparing the Door
11
Installation Instructions
14
Pairing
16
Features
18
Unlocking
19
Locking
20
Lock Tutorial
24
Lock Behaviour
25
Troubleshoot
What’s Included
Front Assembly
04
Back Assembly
Strike Plate
AA Batteries x4
Screws
Emergency Keys
Back Plate
Key Cards x2
Mortise Shaft + Pin
Drill Sheet
Key Stickers x2
Mortise Assembly
Specifications
Model
igloohome Smart Mortise Lock
Material				AI, ABS
Batteries			
4 x AA Alkaline (Non - Rechargeable)
(DO NOT USE: Eveready/ Super Heavy Duty)
Unlock Mechanism		
Bluetooth, PIN code, Key cards, Key Stickers, Open/Close
				Button, Handle, Thumbturn, Physical Keys
Side
Back
300mm
300mm
Front
80mm
65mm
72mm
80mm
05
Requirements
Clearance
10 mm
> 305 mm
10 mm
Door Thickness
70mm
40mm-60mm
06
>190mm (with handle)
Lock Anatomy
Outer Body
Battery Cover
Touch Screen
Keypad
Key Card Reader
IGM1 / Batt.9V
Reset Button
9V Jumpstart
Open/Close
Button
Emergency
Keyhole
Thumbturn
Handle
Mortise Assembly
Dead bolt
ire)
ew
Latch bolt
mm
120
0m
g1
din
lu
(inc
th
for
Cable
07
Installation Type
Screws
Quantity: 4 each
• 06mm
• 20mm
For doors with thickness 40 - 45mm
• 30mm
For doors with thickness 45 - 50mm
• 40mm
For doors with thickness 50 - 60mm
• 12mm
Door Type
Right Installation
Left Installation
If
08
Preparing the Door
Items needed:
135mm
Drill Sheet
#2 Phillips Screw Driver
Recommended
Door and door frame material : Wood
Drill
20mm Spade Bit
32mm Hole Saw
20mm Chisel
70mm Hole Saw
Hammer
Recommended
Gap between door and door frame: <3mm
* Not for: metal gates, glass doors or sliding doors.
If you are unsure if your door is suitable, send us web links to your door pictures to support@igloohome.co
09
How to use the Drill Sheet
Drilling (Door)
Fold here
before drilling
holes for side
Make sure this
is aligned to the
centre of door edge
Door edge
Chiselling
Depth Width:
2 - 3mm
Door edge
12
0m
* Mark the center of the holes and then drill for accuracy.
10
Installation Instructions
Determine the position of the door handle and pull until it clicks
Front Assembly
Back of Front Assembly
IGM1
M / Batt.9V
att.
Releasing of Catch
IG 1 / B
9V
In case you have positioned the door
handle wrongly, release the handle
catch that can be found behind the
front / back lock assembly.
11
Install Mortise
Flat side of the latch faces in
Inside
Screws
12mm
Install Outer Body
12
Install Inner Body
Mortise Cable
Outer Body Cable
* Chip is attached to
the back assembly
Screws
06mm
20mm
30mm
40mm
Install Strike on the door frame.
Ensure to chisel appropriately to the correct measurements.
Case
Strike
Screws
12mm
Installation Confirmation
1. Insert batteries then the buzzer will sound
2. Lock the door by pressing and holding ‘#’
3. Unlock the door with *1234567890#
13
Pairing
CHECKLIST
Download igloohome app
from App Store/Google Play
Lock has not been paired
Register a new
account or,
The keypad stays awake during pairing
Login with an existing
account on app
Turn on your phone’s Bluetooth
and Internet connection
New users
1. Upon Login > Add a new igloohome lock > Select your Product
1.1 Pairing Option 1
Upon Scan QR Code > Scan (completed) > Tap on lock > Press Next to
complete pairing > Lock Paired!
1.2 Pairing Option 2
Select manual pairing > Follow Steps for Pairing Lock To App > Select Bluetooth
Lock > (Series of beeps will sound on successful pairing) > Lock Paired!
Follow Steps for
Pairing Lock To App
2. Enter your lock name > Confirm > Create New Home > Name Your Home > Submit >
Successfully Added!
Mo r t i s e
_______
14
Pairing
Current users
1. Ensure that you have an existing home listing through Menu > Configuration >
Add Home - Proceed if your home is listed.
2. Go to Menu > Configuration > Add Lock > Select your Product >
2.1 Pairing Option 1
Upon Scan QR Code > Scan (completed) > Tap on lock > Press Next to
complete pairing > Lock Paired!
2.2 Pairing Option 2
Select manual pairing > Follow Steps for Pairing Lock To App > Select Bluetooth
Lock > (Series of beeps will sound on successful pairing) > Lock Paired!
Follow Steps for
Pairing Lock To App
3. Add lock to a new or existing home.
3.1 Enter your lock name > Confirm > Create new home > Name Your Home >
Submit > Successfully Added!
Mortise
_______
3.2 Enter your lock name > Confirm > Add lock to existing Home > Select
Home > Successfully Added!
Mortise
_______
15
Features
PIN / Bluetooth Unlock
Bluetooth Master Key
Master PIN Code
The igloohome Smart Mortise
unlocks with Bluetooth via the app.
The igloohome Smart Mortise
unlocks with a permanent Master
PIN Code.
User PIN Code
Decoy PIN Code
The mobile app can generate user
PIN codes, with validity duration
from One-Time, Permanent, or a
Duration based on Date-time.
A total of 16 decoy digits including
PIN code can be entered to prevent
the PIN code from being exposed.
Bluetooth Guest Key
Bluetooth keys based on duration
can be generated and shared with
guests.
Lock / Unlock
Sensor Re-lock
Timer Re-lock
When the lock senses that the door
is closed, the bolt will automatically
re-lock.
After successfully unlocking, the
igloohome Smart Mortise will re-lock
after a period of time (between 5 to
120 seconds). The owner sets this
function.
Key Card Unlocking
The igloohome Smart Mortise is able
to register up to 16 key cards.
Alarms / Notifications
16
Fire Detection Alarm
Obstruction Alarm
When the sensor on the inside of
the door detects a temperature
between 50°C - 70°C for a sustained
period of time, the door will unlock
automatically with a loud alarm
sound to allow you to exit. To disable
fire detection alarm, remove one
battery.
Will keep ringing when the mortise
lock is unable to lock/unlock fully.
This happens when the lock is low in
battery, or the mortise alignment is
off. If the warning sound continues,
please change the batteries or close
the door fully. To disable the alarm:
tap on keypad, or press Open/Close
button.
Features
Tamper Alarm
Low Battery Indicator
The lock will sound if intruders try to
cut the cable of the lock.
When battery power is low (i.e. below
20%), a red low battery indication will
flash when you tap the keypad. The
battery level will also be updated on
the app during Bluetooth unlock. If
battery power runs out, use the 9V
jumpstart or physical key override.
Security Lockout Mode
Activity Logs
After 5 consecutive unsuccessful
attempts at entering a PIN code, the
igloohome Smart Mortise will sound
an alarm and be unresponsive for 5
minutes. Physical key and Bluetooth
Unlock can be used to unlock in this
state.
Entry via PIN codes and Bluetooth
Key will be logged in the app.
Security
Bluetooth key access logs are
updated in real-time and PIN code
access logs are updated when
the owner uses a bluetooth key or
update logs.
Keypad Lockout Mode
Activate this from indoors to prevent
entry from outsiders. Physical key
and Bluetooth Unlock can be used to
unlock in this state.
Others
Volume Adjusting Function
There are 6 volume levels, including
mute.
17
Unlocking
To unlock the door
igloohome App
Bluetooth Basic Unlock
Bluetooth Easy Unlock
PIN Code / Decoy PIN Code
Home
Main Door
Key Card / Key Sticker
IGM1 / Batt.9V
Open/Close Button
Physical Key
Thumbturn
Basic
Issue access
Logs
Handle
Legend
PIN Code
Key in your PIN code and press ‘#’
Bluetooth Guest Key
Refer to lock tutorial - Step 13
Decoy PIN Code
Key in up to a total of 16 digits,
including the PIN code, followed by ‘#’
Key Card / Key Sticker
Tap your key cards on the reader
Bluetooth Basic Unlock
On your app, click on the Bluetooth
Unlock button and tap on your lock
Open/Close Button
Press Open/Close Button at the back
of the lock
Handle
Turn handle to unlock
Physical Key
Use the physical key to unlock the door
Thumbturn
Use thumbturn at the back of lock
18
Locking
To lock the door
Sensor/Timer Re-Lock
‘#’ Key
Key Card Unlock
IGM1 / Batt.9V
Open/Close Button
Physical Key
Thumbturn
Legend
‘#’ Key
Press and hold ‘#’
Open/Close Button
Press Open/Close Button at the back
of the lock
Sensor Re-Lock
Refer to Lock Tutorial - Step 8
Physical Key
Use the physical key to lock the door
Timer Re-Lock
Refer to Lock Tutorial - Step 9
Thumbturn
Use thumbturn at the back of lock
19
Lock Tutorial
- on igloohome App
- on Mortise Keypad
Default factory PIN code
In the factory mode (before pairing), the PIN to unlock is * 1234567890 #
Setting Master PIN code
Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range
of the lock.
Home > Select Lock Name >
> Master >
Adding new PIN code
New PIN codes can be added from
Home > Select Lock Name >
Type > Enter Access Details >
> Choose who to issue key to > Select Access
Create PIN
PIN Type
Steps
Activate within*
One-Time PIN
Add description > OK
6 hrs of generation
Permanent PIN
Add description > OK
24hrs of generation
Duration PIN
Add description > Start, End Date
and Time > Add duration PIN
24hrs from the start time
On your Lock Info page, under Ad hoc PINs you should see the new PIN code
*PIN code description can be changed by clicking on >
20
> Select PIN >
Activity Logs
To View		
Home > Select Lock Name >
To Update
Home > Select Lock Name >
> Edit
Lock Tutorial
- on igloohome App
- on Mortise Keypad
Editing & Deleting PIN codes
To Edit: Home > Select Lock Name >
> Select PIN >
To Delete: Home > Select Lock Name >
> Select PIN >
* Before editing a PIN code, please make sure that it is used once.
* Editing and deleting PIN codes require you to be within Bluetooth range of the lock.
* Edited PINs can only be within 4 - 9 digits long.
* Deleted PINs will be reflected in ‘INACTIVE’ tab.
* Master PIN code cannot be changed via this method; refer to step 2.
Removing used PIN codes from app view
Go to Home > Select Lock Name >
> ‘ INACTIVE ‘ > Select PIN >
The PIN code will be removed from your app view.
* This does not permanently deactivate PINs. Active and unactivated PINs can still be
used to unlock. To remove PINs from lock, refer to Step 7.
Resetting PIN Codes
Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock.
Go to Home > Select Lock Name >
Reset Lock
Lock will reset all codes except for Master PIN, and all PIN codes previously generated
are no longer valid.
21
Lock Tutorial
- on Mortise Keypad
- on igloohome App
Enabling & Disabling Sensor Re-lock*
To Enable
* 2 2 #  #
To Disable
* 2 3 #  #
* By default, Sensor Re-lock is activated
Enabling & Disabling Timer Re-Lock*
To Enable
* 2 0 #  #  #
To Disable
* 2 1 #  #
* By default, Timer Re-lock is enabled and set at 60 seconds
10
Adjusting Volume
To Adjust
* 3 0 #  # <3/6 repeatable> #
To increase the volume
Select key 3
To decrease the volume
Select key 6
* To mute, decrease the volume to minimum. Keypad will blink on mute to indicate key press.
* If the volume does not change further then that is the maximum or minimum.
11
Adding & Deleting Key Card
Home > Select Lock Name >
> Follow steps to add ID Card
22
(Bluetooth Unlock) >
d
Lock Tutorial
12
- on Mortise Keypad
- on igloohome App
Keypad Lockout Mode
To prevent others from using PIN code and key cards to unlock while you are inside the
property. Note: Bluetooth keys can be used to unlock in this mode.
13
To Activate
With the door locked, press and hold the Open/Close button until you
hear a series of beeps
To Disable without
unlock
Press and hold Open/Close until you hear a series of beeps
To Disable and unlock
Keypad lockout mode will automatically be deactivated if any other
mode of access is used to unlock the door. This includes: Bluetooth
unlock, physical key, open/close button, thumbturn and handle.
Bluetooth Key Sharing (Bluetooth Guest Key)
Bluetooth sharing allows you to share a Bluetooth Key with other users for mobile access. It
allows your guests to unlock the igloohome smart lock via Bluetooth.
To create a Bluetooth Key, Go to Home > Select Lock Name >
to issue key to > Access Type : Bluetooth Key > Enter Access Details >
> Choose who
Create Key
To receive a Bluetooth Key, Download the igloohome app from iTunes or Google Play store and
register/login to your account
(a) To receive key via QR code, go to Home > Visits >
or
(b) To receive a key via URL, click on the URL and follow the intructions
* Note: Bluetooth Key must be accepted within 1 hour of generation before it expires
To use a Bluetooth Key, Go to Home > Visits > Click on
To delete a Bluetooth Key, Go to Home > Select Lock Name >
14
to unlock the door
> ‘PENDING‘ >
> Ok
9V Jumpstart Feature
Step 1 - Touch and hold the battery contacts against the 9V jumpstart pin on the lock and
you will hear a series of beeps
Step 2 - While holding the 9V battery to the jumpstart, key in your PIN code on the keypad
followed by ‘#’ to unlock
23
Lock Behaviour
Sensor Re-lock
Activated
Timer Re-lock
Activated
ON
ON
Mortise will lock upon door closure only.
ON
OFF
Mortise will lock when Timer is up, regardless
of whether door is open or closed.
OFF
ON
Manual lock mode:
Door will not re-lock automatically
OFF
OFF
Behaviour
Mortise will lock upon door closure.
Should the door be kept open after Timer is
up, door will not lock until door is closed.
Should the door be kept closed after
unlocking, door will lock after Timer is up.
* By default, the Sensor Re-lock is enabled and Timer Re-lock is set at 60 seconds.
Sensor Re-lock
Security Lockout Mode
Activated by
24
5 consecutive invalid PIN
or key cards
Keypad Lockout Mode
Press and hold the Open/Close
button indoors until you hear a
series of beeps.
Disable By
Bluetooth Key
Physical Key
Open/Close Button
Thumbturn
Handle
Bluetooth Key
Physical Key
Open/Close Button
Thumbturn
Handle
Alarm
Sounds alarm
No alarm
Behaviour
Only ‘Close’ lights up
Both keypad and ‘Close’ light up
Duration
Unresponsive for 5 minutes
Unresponsive until Keypad Lockout
Mode is disabled
Troubleshoot
Pairing is unsuccessful
• Try with a different mobile device, using the
same username and password
• Update your phone’s Operating system to the
latest version
• Restart the Bluetooth and internet connection
on your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries
Lock is not working when
battery level is not 100%
• Do a Bluetooth unlock to refresh the
battery level on the app
• Battery level shown in the app may not
be accurate
• Use Alkaline batteries only
• Do not use: Heavy Duty, Eveready, GP, or
rechargeable batteries
* Using high quality batteries will improve the
performance and lifespan of the lock
Keypad does not light up
• Use a 9V battery to jumpstart and switch to a
new set of batteries
Keypad is flickering
• The mortise is low in battery. Switch to a new
set of batteries
Generated PIN codes do not work
• Make sure that the generated PIN codes are
activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or
expired
Bluetooth Key is not working
• Restart the Bluetooth and internet connection
on your mobile device
• Check on the timezone of the home listing
against your phone time
• Check if the Bluetooth Key is expired. It must
be accepted within 1 hour of generation
• Update your igloohome app to the latest
version
• Switch to a new set of batteries
Re-lock is not working
• Check battery level of the lock
• Make sure you have enabled sensor or timer
re-lock
Keypad lights up on touch only
Changing Batteries
• To open the battery compartment, slide the
cover upwards and replace all four batteries
• Check if the mortise is in keypad lockout mode
or security lockout mode
• Check that your lock is not muted
• Refer to Lock Tutorial - Step 12
25
FCC Warning Statement
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment. This equipment has been tested
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
‐‐ Reorient or relocate the receiving antenna.
‐‐ Increase the separation between the equipment and receiver.
‐‐
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
‐‐ Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

---

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