Igloohome IGM1 Igloohome Smart Mortise User Manual
igloohome Pte Ltd Igloohome Smart Mortise Users Manual
Users Manual
Table of Contents 04 What’s Included 05 Specifications 06 Requirements 07 Lock Anatomy 08 Installation Type 09 Preparing the Door 11 Installation Instructions 14 Pairing 16 Features 18 Unlocking 19 Locking 20 Lock Tutorial 24 Lock Behaviour 25 Troubleshoot What’s Included Front Assembly 04 Back Assembly Strike Plate AA Batteries x4 Screws Emergency Keys Back Plate Key Cards x2 Mortise Shaft + Pin Drill Sheet Key Stickers x2 Mortise Assembly Specifications Model igloohome Smart Mortise Lock Material AI, ABS Batteries 4 x AA Alkaline (Non - Rechargeable) (DO NOT USE: Eveready/ Super Heavy Duty) Unlock Mechanism Bluetooth, PIN code, Key cards, Key Stickers, Open/Close Button, Handle, Thumbturn, Physical Keys Side Back 300mm 300mm Front 80mm 65mm 72mm 80mm 05 Requirements Clearance 10 mm > 305 mm 10 mm Door Thickness 70mm 40mm-60mm 06 >190mm (with handle) Lock Anatomy Outer Body Battery Cover Touch Screen Keypad Key Card Reader IGM1 / Batt.9V Reset Button 9V Jumpstart Open/Close Button Emergency Keyhole Thumbturn Handle Mortise Assembly Dead bolt ire) ew Latch bolt mm 120 0m g1 din lu (inc th for Cable 07 Installation Type Screws Quantity: 4 each • 06mm • 20mm For doors with thickness 40 - 45mm • 30mm For doors with thickness 45 - 50mm • 40mm For doors with thickness 50 - 60mm • 12mm Door Type Right Installation Left Installation If 08 Preparing the Door Items needed: 135mm Drill Sheet #2 Phillips Screw Driver Recommended Door and door frame material : Wood Drill 20mm Spade Bit 32mm Hole Saw 20mm Chisel 70mm Hole Saw Hammer Recommended Gap between door and door frame: <3mm * Not for: metal gates, glass doors or sliding doors. If you are unsure if your door is suitable, send us web links to your door pictures to support@igloohome.co 09 How to use the Drill Sheet Drilling (Door) Fold here before drilling holes for side Make sure this is aligned to the centre of door edge Door edge Chiselling Depth Width: 2 - 3mm Door edge 12 0m * Mark the center of the holes and then drill for accuracy. 10 Installation Instructions Determine the position of the door handle and pull until it clicks Front Assembly Back of Front Assembly IGM1 M / Batt.9V att. Releasing of Catch IG 1 / B 9V In case you have positioned the door handle wrongly, release the handle catch that can be found behind the front / back lock assembly. 11 Install Mortise Flat side of the latch faces in Inside Screws 12mm Install Outer Body 12 Install Inner Body Mortise Cable Outer Body Cable * Chip is attached to the back assembly Screws 06mm 20mm 30mm 40mm Install Strike on the door frame. Ensure to chisel appropriately to the correct measurements. Case Strike Screws 12mm Installation Confirmation 1. Insert batteries then the buzzer will sound 2. Lock the door by pressing and holding ‘#’ 3. Unlock the door with *1234567890# 13 Pairing CHECKLIST Download igloohome app from App Store/Google Play Lock has not been paired Register a new account or, The keypad stays awake during pairing Login with an existing account on app Turn on your phone’s Bluetooth and Internet connection New users 1. Upon Login > Add a new igloohome lock > Select your Product 1.1 Pairing Option 1 Upon Scan QR Code > Scan (completed) > Tap on lock > Press Next to complete pairing > Lock Paired! 1.2 Pairing Option 2 Select manual pairing > Follow Steps for Pairing Lock To App > Select Bluetooth Lock > (Series of beeps will sound on successful pairing) > Lock Paired! Follow Steps for Pairing Lock To App 2. Enter your lock name > Confirm > Create New Home > Name Your Home > Submit > Successfully Added! Mo r t i s e _______ 14 Pairing Current users 1. Ensure that you have an existing home listing through Menu > Configuration > Add Home - Proceed if your home is listed. 2. Go to Menu > Configuration > Add Lock > Select your Product > 2.1 Pairing Option 1 Upon Scan QR Code > Scan (completed) > Tap on lock > Press Next to complete pairing > Lock Paired! 2.2 Pairing Option 2 Select manual pairing > Follow Steps for Pairing Lock To App > Select Bluetooth Lock > (Series of beeps will sound on successful pairing) > Lock Paired! Follow Steps for Pairing Lock To App 3. Add lock to a new or existing home. 3.1 Enter your lock name > Confirm > Create new home > Name Your Home > Submit > Successfully Added! Mortise _______ 3.2 Enter your lock name > Confirm > Add lock to existing Home > Select Home > Successfully Added! Mortise _______ 15 Features PIN / Bluetooth Unlock Bluetooth Master Key Master PIN Code The igloohome Smart Mortise unlocks with Bluetooth via the app. The igloohome Smart Mortise unlocks with a permanent Master PIN Code. User PIN Code Decoy PIN Code The mobile app can generate user PIN codes, with validity duration from One-Time, Permanent, or a Duration based on Date-time. A total of 16 decoy digits including PIN code can be entered to prevent the PIN code from being exposed. Bluetooth Guest Key Bluetooth keys based on duration can be generated and shared with guests. Lock / Unlock Sensor Re-lock Timer Re-lock When the lock senses that the door is closed, the bolt will automatically re-lock. After successfully unlocking, the igloohome Smart Mortise will re-lock after a period of time (between 5 to 120 seconds). The owner sets this function. Key Card Unlocking The igloohome Smart Mortise is able to register up to 16 key cards. Alarms / Notifications 16 Fire Detection Alarm Obstruction Alarm When the sensor on the inside of the door detects a temperature between 50°C - 70°C for a sustained period of time, the door will unlock automatically with a loud alarm sound to allow you to exit. To disable fire detection alarm, remove one battery. Will keep ringing when the mortise lock is unable to lock/unlock fully. This happens when the lock is low in battery, or the mortise alignment is off. If the warning sound continues, please change the batteries or close the door fully. To disable the alarm: tap on keypad, or press Open/Close button. Features Tamper Alarm Low Battery Indicator The lock will sound if intruders try to cut the cable of the lock. When battery power is low (i.e. below 20%), a red low battery indication will flash when you tap the keypad. The battery level will also be updated on the app during Bluetooth unlock. If battery power runs out, use the 9V jumpstart or physical key override. Security Lockout Mode Activity Logs After 5 consecutive unsuccessful attempts at entering a PIN code, the igloohome Smart Mortise will sound an alarm and be unresponsive for 5 minutes. Physical key and Bluetooth Unlock can be used to unlock in this state. Entry via PIN codes and Bluetooth Key will be logged in the app. Security Bluetooth key access logs are updated in real-time and PIN code access logs are updated when the owner uses a bluetooth key or update logs. Keypad Lockout Mode Activate this from indoors to prevent entry from outsiders. Physical key and Bluetooth Unlock can be used to unlock in this state. Others Volume Adjusting Function There are 6 volume levels, including mute. 17 Unlocking To unlock the door igloohome App Bluetooth Basic Unlock Bluetooth Easy Unlock PIN Code / Decoy PIN Code Home Main Door Key Card / Key Sticker IGM1 / Batt.9V Open/Close Button Physical Key Thumbturn Basic Issue access Logs Handle Legend PIN Code Key in your PIN code and press ‘#’ Bluetooth Guest Key Refer to lock tutorial - Step 13 Decoy PIN Code Key in up to a total of 16 digits, including the PIN code, followed by ‘#’ Key Card / Key Sticker Tap your key cards on the reader Bluetooth Basic Unlock On your app, click on the Bluetooth Unlock button and tap on your lock Open/Close Button Press Open/Close Button at the back of the lock Handle Turn handle to unlock Physical Key Use the physical key to unlock the door Thumbturn Use thumbturn at the back of lock 18 Locking To lock the door Sensor/Timer Re-Lock ‘#’ Key Key Card Unlock IGM1 / Batt.9V Open/Close Button Physical Key Thumbturn Legend ‘#’ Key Press and hold ‘#’ Open/Close Button Press Open/Close Button at the back of the lock Sensor Re-Lock Refer to Lock Tutorial - Step 8 Physical Key Use the physical key to lock the door Timer Re-Lock Refer to Lock Tutorial - Step 9 Thumbturn Use thumbturn at the back of lock 19 Lock Tutorial - on igloohome App - on Mortise Keypad Default factory PIN code In the factory mode (before pairing), the PIN to unlock is * 1234567890 # Setting Master PIN code Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock. Home > Select Lock Name > > Master > Adding new PIN code New PIN codes can be added from Home > Select Lock Name > Type > Enter Access Details > > Choose who to issue key to > Select Access Create PIN PIN Type Steps Activate within* One-Time PIN Add description > OK 6 hrs of generation Permanent PIN Add description > OK 24hrs of generation Duration PIN Add description > Start, End Date and Time > Add duration PIN 24hrs from the start time On your Lock Info page, under Ad hoc PINs you should see the new PIN code *PIN code description can be changed by clicking on > 20 > Select PIN > Activity Logs To View Home > Select Lock Name > To Update Home > Select Lock Name > > Edit Lock Tutorial - on igloohome App - on Mortise Keypad Editing & Deleting PIN codes To Edit: Home > Select Lock Name > > Select PIN > To Delete: Home > Select Lock Name > > Select PIN > * Before editing a PIN code, please make sure that it is used once. * Editing and deleting PIN codes require you to be within Bluetooth range of the lock. * Edited PINs can only be within 4 - 9 digits long. * Deleted PINs will be reflected in ‘INACTIVE’ tab. * Master PIN code cannot be changed via this method; refer to step 2. Removing used PIN codes from app view Go to Home > Select Lock Name > > ‘ INACTIVE ‘ > Select PIN > The PIN code will be removed from your app view. * This does not permanently deactivate PINs. Active and unactivated PINs can still be used to unlock. To remove PINs from lock, refer to Step 7. Resetting PIN Codes Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock. Go to Home > Select Lock Name > Reset Lock Lock will reset all codes except for Master PIN, and all PIN codes previously generated are no longer valid. 21 Lock Tutorial - on Mortise Keypad - on igloohome App Enabling & Disabling Sensor Re-lock* To Enable * 2 2 ## To Disable * 2 3 # # * By default, Sensor Re-lock is activated Enabling & Disabling Timer Re-Lock* To Enable * 2 0 # # # To Disable * 2 1 # # * By default, Timer Re-lock is enabled and set at 60 seconds 10 Adjusting Volume To Adjust * 3 0 # # <3/6 repeatable> # To increase the volume Select key 3 To decrease the volume Select key 6 * To mute, decrease the volume to minimum. Keypad will blink on mute to indicate key press. * If the volume does not change further then that is the maximum or minimum. 11 Adding & Deleting Key Card Home > Select Lock Name > > Follow steps to add ID Card 22 (Bluetooth Unlock) > d Lock Tutorial 12 - on Mortise Keypad - on igloohome App Keypad Lockout Mode To prevent others from using PIN code and key cards to unlock while you are inside the property. Note: Bluetooth keys can be used to unlock in this mode. 13 To Activate With the door locked, press and hold the Open/Close button until you hear a series of beeps To Disable without unlock Press and hold Open/Close until you hear a series of beeps To Disable and unlock Keypad lockout mode will automatically be deactivated if any other mode of access is used to unlock the door. This includes: Bluetooth unlock, physical key, open/close button, thumbturn and handle. Bluetooth Key Sharing (Bluetooth Guest Key) Bluetooth sharing allows you to share a Bluetooth Key with other users for mobile access. It allows your guests to unlock the igloohome smart lock via Bluetooth. To create a Bluetooth Key, Go to Home > Select Lock Name > to issue key to > Access Type : Bluetooth Key > Enter Access Details > > Choose who Create Key To receive a Bluetooth Key, Download the igloohome app from iTunes or Google Play store and register/login to your account (a) To receive key via QR code, go to Home > Visits > or (b) To receive a key via URL, click on the URL and follow the intructions * Note: Bluetooth Key must be accepted within 1 hour of generation before it expires To use a Bluetooth Key, Go to Home > Visits > Click on To delete a Bluetooth Key, Go to Home > Select Lock Name > 14 to unlock the door > ‘PENDING‘ > > Ok 9V Jumpstart Feature Step 1 - Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will hear a series of beeps Step 2 - While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by ‘#’ to unlock 23 Lock Behaviour Sensor Re-lock Activated Timer Re-lock Activated ON ON Mortise will lock upon door closure only. ON OFF Mortise will lock when Timer is up, regardless of whether door is open or closed. OFF ON Manual lock mode: Door will not re-lock automatically OFF OFF Behaviour Mortise will lock upon door closure. Should the door be kept open after Timer is up, door will not lock until door is closed. Should the door be kept closed after unlocking, door will lock after Timer is up. * By default, the Sensor Re-lock is enabled and Timer Re-lock is set at 60 seconds. Sensor Re-lock Security Lockout Mode Activated by 24 5 consecutive invalid PIN or key cards Keypad Lockout Mode Press and hold the Open/Close button indoors until you hear a series of beeps. Disable By Bluetooth Key Physical Key Open/Close Button Thumbturn Handle Bluetooth Key Physical Key Open/Close Button Thumbturn Handle Alarm Sounds alarm No alarm Behaviour Only ‘Close’ lights up Both keypad and ‘Close’ light up Duration Unresponsive for 5 minutes Unresponsive until Keypad Lockout Mode is disabled Troubleshoot Pairing is unsuccessful • Try with a different mobile device, using the same username and password • Update your phone’s Operating system to the latest version • Restart the Bluetooth and internet connection on your mobile device • Restart igloohome app on your mobile device • Switch to a new set of batteries Lock is not working when battery level is not 100% • Do a Bluetooth unlock to refresh the battery level on the app • Battery level shown in the app may not be accurate • Use Alkaline batteries only • Do not use: Heavy Duty, Eveready, GP, or rechargeable batteries * Using high quality batteries will improve the performance and lifespan of the lock Keypad does not light up • Use a 9V battery to jumpstart and switch to a new set of batteries Keypad is flickering • The mortise is low in battery. Switch to a new set of batteries Generated PIN codes do not work • Make sure that the generated PIN codes are activated within the given hours • Do a Bluetooth Unlock to refresh the app • PIN codes may have been customised or expired Bluetooth Key is not working • Restart the Bluetooth and internet connection on your mobile device • Check on the timezone of the home listing against your phone time • Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation • Update your igloohome app to the latest version • Switch to a new set of batteries Re-lock is not working • Check battery level of the lock • Make sure you have enabled sensor or timer re-lock Keypad lights up on touch only Changing Batteries • To open the battery compartment, slide the cover upwards and replace all four batteries • Check if the mortise is in keypad lockout mode or security lockout mode • Check that your lock is not muted • Refer to Lock Tutorial - Step 12 25 FCC Warning Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ‐‐ Reorient or relocate the receiving antenna. ‐‐ Increase the separation between the equipment and receiver. ‐‐ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ‐‐ Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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