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USERS MANUAL

OneTouch® DataLink®

Connection Guide

October 2007

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reproduced, transmitted, transcribed, stored in retrieval systems, or translated into

any language or computer language, in any form, or by any means: electronic,

mechanical, magnetic, optical, or otherwise, without the prior written permission

of LifeScan, Inc, 1000 Gibraltar Drive, Milpitas, California, 95035, United States

of America.

Disclaimer LifeScan reserves the right to change its products and services at any time to

incorporate the latest technological developments. This guide is subject to change

without notice.

Trademarks OneTouch, DataLink, and SureStepPro are registered trademarks of LifeScan, Inc.

MeterLink and Flexx are trademarks of LifeScan, Inc.

Lantronix is a registered trademark of Lantronix.

Windows is a registered trademark of Microsoft Corporation.

InstallAnywhere is a registered trademark of Zero G Software, Inc.

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Note for Wireless Unit:

The Manufacturer is not responsible for any radio or TV interference caused by

unauthorized modifications to this equipment. Such modifications could void the user's

authority to operate the equipment

OneTouch® DataLink® Connection Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Modem Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

OneTouch® DataLink® Sync Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installing OneTouch® DataLink® Sync Software on a PC Server . . . . . . . . . . . . . . . . . . 4

Connecting a OneTouch® DataLink® Connection Module to the PC Server . . . . . . . . . 6

Using OneTouch® DataLink® Sync Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Modem-to-Modem Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting a OneTouch® DataLink® Connection Module to a Sending Modem . . . . . 9

Serial Server/Client-to-Ethernet Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting a OneTouch® DataLink® Connection Module to a Serial Server/Client . . 10

Serial Server/Client-to-Ethernet Configuration Using Modems . . . . . . . . . . . . . . . . . . . . . 11

Connecting a Receiving Modem to a Serial Server/Client . . . . . . . . . . . . . . . . . . . . . . . 12

Terminal Server-to-Ethernet Configuration Using Multiple Receiving Modems . . . . . . . . 13

Connecting a Receiving Modem to a Terminal Server . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting to the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting a OneTouch® DataLink® Connection Module to the Workstation . . . . . . 14

Connecting a Receiving Modem to the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Wireless Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting Up the Wireless Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Charging the Wireless Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Reforming the Wireless Unit Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cleaning the Wireless Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Establishing Connectivity Using OneTouch® MeterLink™ Software . . . . . . . . . . . . . . . 21

OneTouch® MeterLink™ Application Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Establishing a Connection with a Serial Server, Terminal Server, or Serial Client . . . . . 25

Establishing a Connection with a PC Server/Client . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Establishing a Connection with the Workstation Serial Port . . . . . . . . . . . . . . . . . . . . 27

Table of Contents

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Transferring Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

SureStepPro® Bedside Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

OneTouch® Flexx™ Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

OneTouch® MeterLink™ Event Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Meter Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Wireless Unit LED Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Wireless Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Ethernet Connection from the PC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Ethernet Connection from the Meter Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Ethernet Connection from the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connection Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Wireless Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

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OneTouch® DataLink® Connection Overview

OneTouch® DataLink® provides connectivity between SureStepPro® bedside units and

OneTouch® Flexx™ meters and OneTouch® MeterLinkTM software running on the

OneTouch® DataLink® workstation. Using a connection module, you can transfer data

between a meter and the workstation through analog phone lines using modems; through

an existing network (via an Ethernet connection) using a personal computer or network

device; or locally through the workstation serial port. If you are using a OneTouch®

Flexx™ meter, you can transfer data directly to the workstation through a serial cable, or

through the network via an access point using OneTouch® DataLink® Wireless units.

Figure 1 shows options for transmitting point-of-care blood glucose test results from the

meters to the workstation, either through a connection module’s infrared communication

port, through a serial cable, or through wireless communication.

Figure 1 Connectivity configurations

SureStepPro

(connection module)

OneTouch

Flexx

(connection module)

SureStepPro

(connection module)

OneTouch

Flexx

(connection module)

PC server

(with DataLink

Sync) OneTouch

Flexx

(connection module)

SureStepPro

(connection module)

OneTouch

Flexx

and wireless unit in tote

DataLink

workstation

(with MeterLink

)OneTouch

Flexx

(connection module)

SureStepPro

(connection module)

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Because there are numerous configuration possibilities and each network is unique,

LifeScan recommends you consult with a LifeScan representative for an assessment of your

institution’s connectivity capabilities and needs.

■NOTE: Consult with your network administrator prior to installing any devices on the

network.

Direct Connection

You may connect either the SureStepPro® or the OneTouch® Flexx™ meter directly to the

workstation using a connection module. If you are using a OneTouch® Flexx™ meter, you

can connect to the workstation using the OneTouch® DataLink® serial cable.

Requirements for Direct Connection

• OneTouch® DataLink® system software, version 3.2 or later

• OneTouch® MeterLink™ software, version 3.0 or later

• OneTouch® DataLink® serial cable (for OneTouch® Flexx™ meter only); or connection

module, serial port connector, and phone cable

Modem Configuration

Data from the meter can be transferred from a sending modem through standard analog

phone lines to a receiving modem. To utilize an existing network, receiving modems can

be connected to a network device, which connects to the network through an Ethernet

connection. See “Network Configuration” below.

Requirements for Modem Configuration

• OneTouch® DataLink® system software, version 3.2 or later

• OneTouch® MeterLink™ software, version 3.0 or later

• OneTouch® DataLink® connection module and/or cradle

• Modems

• Analog phone lines

• Serial modem cable (for receiving modem/workstation connection)

• Modem connector and phone cable (for sending modem/connection module connection)

Network Configuration

There are several configuration options available if you have an existing network. By using

a standard personal computer (PC) connected to a network and running OneTouch®

DataLink® Sync software, you can transfer data from a meter to the workstation through

the PC. You may also use a serial server or serial client to connect a meter to the

workstation through the network. The serial server/client links the meter or a sending

modem to the network. If you are using modems with a network configuration, you can

connect one receiving modem to a serial server/client and up to eight receiving modems to

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one terminal server. If you are using a wireless configuration, the serial client becomes the

OneTouch® DataLink® Wireless unit, which transmits data through the network via an

access point.

Requirements for Network Configuration

• OneTouch® DataLink® system software, version 3.2 or later

• OneTouch® MeterLink™ software, version 3.0 or later (version 3.2 or later for

OneTouch® DataLink® Sync configuration; version 3.3 or later for serial client network

devices and wireless configuration)

• OneTouch® DataLink® serial cable or cradle (for OneTouch® Flexx™ meter only); or

connection module, serial port connector, and phone cable

• Network connection supporting Ethernet IEEE 802.3 protocol

• Point-to-point connections across workstation and network device subnets

• TCP/IP protocol and services

Additional Requirements for OneTouch

DataLink

Sync Configuration

• OneTouch® DataLink® Sync software running on the PC

• Personal computer (PC) that is networked to the workstation and has: 300 MHz or

greater processor; 800 x 600, 256-color monitor; 50 MB free hard disk space; Windows

98 second edition, Windows NT, 2000, or XP operating system; minimum RAM

required by operating system; available RS-232 serial port for connection to a meter

■NOTE: A serial-to-USB adapter may be used if an RS-232, 9-pin serial port is not

available. LifeScan does not provide or recommend any serial-to-USB adapters.

Additional Requirements for Network Device Configuration

Contact LifeScan for a list of supported hardware and corresponding configuration

parameters for all network device connectivity options.

■NOTE: Connectors and/or hardware configurations for serial clients may be different

than for serial servers. Contact LifeScan for information on connecting serial

clients to the network.

Using This Guide

This guide outlines several connection configurations and provides instructions for

installing the components and transferring data.

After identifying the appropriate configuration setup:

• Refer to the specific section of this guide to connect the hardware components. The

numbered steps in the instructions correspond to the numbers in the connection figure.

• Then, if you are using a network configuration with network devices, assign IP

addresses and configure the devices. If LifeScan assisted you with your initial

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OneTouch® DataLink® installation, this step was completed during the setup. If you are

using a PC to transfer data, refer to “OneTouch® DataLink® Sync Configuration” on

page 4.

• Finally, read “Establishing Connectivity Using OneTouch® MeterLink™ Software” on

page 21.

Refer to the glossary for definitions of unfamiliar terms.

OneTouch® DataLink® Sync Configuration

OneTouch® DataLink® Sync software allows you to connect a meter to the workstation

using a personal computer (PC) that is on the same network as the workstation. You may

connect a connection module to the PC to transfer data through an infrared connection.

Or, if the meter is a OneTouch® Flexx™ meter, you can connect it directly to the PC using

a serial cable.

Installing OneTouch® DataLink® Sync Software on a PC Server

Installation occurs over the network from files loaded on the OneTouch® DataLink®

workstation. The installation CD loads OneTouch® DataLink® Sync files on the

workstation. You must have OneTouch® MeterLink™ software, version 3.2 or later to

transfer data from a PC using OneTouch® DataLink® Sync software.

1Install OneTouch® DataLink® Sync on the workstation. Follow the instructions

provided with the OneTouch® DataLink® Sync Installation CD.

2From the PC where you wish to install OneTouch® DataLink® Sync software,

use the Search/Find feature to search for the OneTouch® DataLink®

workstation computer on the network.

Depending on the PC’s operating system, this step may vary. Click to open the Start

menu and point to Find (or Search), then select Computer (or For Files or Folders). If

you selected For Files or Folders, click Computers under “Search for other items.”

1. Install DataLink® Sync and MeterLinkTM 3.2 (or later) on DataLink® workstation.

2. Search network for DataLink® workstation.

3. Install DataLink® Sync on PC server from files located in DataLink® Sync directory on DataLink® workstation.

DataLink® workstation

(with MeterLinkTM 3.2, or later)

Installation over network

PC Server

Network

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3Enter the name of the OneTouch® DataLink® workstation. The default name

should be LFS_DATALINK or LFS-DATALINK.

4Locate and open the DataLink Sync directory on the C drive.

5Double-click install.htm.

The browser launches and a window appears prompting you to install and run

“InstallAnywhere Web Installer.” Click Yes or Grant to accept—the button may vary

depending on your browser.

6Click Start Installer for Windows.

The Download Progress screen appears followed by the InstallAnywhere screen.

7Click Next in the Introduction window.

8Click Install to install OneTouch® DataLink® Sync software in the default

directory (C:/Program Files/LifeScan/DataLink Sync). Or, if you wish to install

the program in another location, click Choose and select a new directory.

The installer creates three shortcuts to OneTouch® DataLink® Sync:

• in the Programs folder

• on the desktop

• in the Startup folder

9Click Done in the Install Complete window.

You may now proceed to configuring OneTouch® DataLink® Sync. Refer to

“Configuring OneTouch® DataLink® Sync Software” starting on page 6.

10 Close the browser window.

■NOTE: If you suspect that the installation was not successful, for example, a

OneTouch® DataLink® Sync shortcut does not appear on the desktop after

installation, you may not have the correct log-in privileges for the PC. Contact

your system administrator for assistance.

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Connecting a OneTouch® DataLink® Connection Module to the PC Server

The procedure for connecting a connection module or a serial cable to the PC server is the

same as connecting to the workstation. Follow the instructions under “Connecting a

OneTouch® DataLink® Connection Module to the Workstation” on page 14 to connect a

connection module or serial cable to the PC server.

Using OneTouch® DataLink® Sync Software

Configuring OneTouch

DataLink

Sync Software

The first time you launch the program after you install it, the following dialog box

appears. If you restart your computer after installing OneTouch® DataLink® Sync

software, this dialog box appears after the computer starts.

1Click OK.

The properties window appears.

2Refer to the descriptions for each Properties tab field listed in the table below.

The Properties window allows you to set certain software features and select the meter

type and COM port used for data transfer. The table on page 6 includes information on

the General, Meter, and Network tabs. Options at the General tab do not need to be

configured for OneTouch® DataLink® Sync software to function correctly.

DataLink® Sync Properties Tabs Description

Look and feel

Select the appearance of the application. Choose between Metal or

Windows.

Sound

A sound is emitted at the start of a data transfer session.

Auto-start service

Opens a connection between the workstation and the PC for data

transfer when a meter is connected. OneTouch® DataLink® Sync

software starts minimized when this option is selected.

Confirm application shutdown

Always displays a confirmation dialog when you attempt to exit the

application.

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OneTouch

DataLink

Sync Software Main Screen

OneTouch® DataLink® Sync software starts automatically when you turn on the PC. If

you do not want the program to launch automatically, you can remove the OneTouch®

DataLink® Sync shortcut from the Startup folder. Then, to start the program double-click

the OneTouch® DataLink® Sync icon on the desktop. Or, click Start, point to Programs,

then click LifeScan DataLink Sync.

Meter type

Allows you to select the meter type used in the data transfer session.

If the meter is OneTouch® Flexx™, select SureStepFlexx (Direct) for

a serial cable connection, or SureStepFlexx (Infrared) for a

connection module connection. Select SureStepPro if you are

connecting a SureStepPro® bedside unit.

Serial port

Allows you to select the serial port used for data transfer. You may

connect a connection module (for OneTouch® Flexx™ and

SureStepPro®) or a serial cable (for OneTouch® Flexx™) to the

serial port.

PC server

The name assigned to the PC server.

IP address

The IP address of the PC server.

Port

The TCP/IP port number for the PC server (1024 to 65535). This

number must match the port number assigned to the PC server in

OneTouch® MeterLink™ software at the workstation (see step 2 on

page 26). The default is 3001.

DataLink® Sync Properties Tabs Description

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■IMPORTANT: The program must be open to allow communications to occur.

Figure 2 OneTouch® DataLink® Sync software main screen showing active connection with the workstation

•Start – opens a connection to the workstation (Host) allowing for data transfer when a

meter is connected.

•Stop – closes the connection between the workstation and the PC server.

•Properties – displays the Properties window allowing you to customize certain

OneTouch® DataLink® Sync software features.

•Exit – closes the program.

•Help – displays the online Help window.

■NOTE: OneTouch® MeterLink™ software regularly opens and closes the connection to

OneTouch® DataLink® Sync to ensure a valid connection. The workstation icon

and Host, IP address, and Port fields toggle between an active connection and

no connection when no communication with a meter is occurring. You will

notice the Port number changing with each established connection.

Transferring Data Using OneTouch

DataLink

Sync

Before using OneTouch® DataLink® Sync software to transfer data from the meter to the

workstation, you must install OneTouch® DataLink® Sync software on the PC server,

configure the settings, and connect a meter to the PC using either a connection module or

a serial cable. See page 4 for installation instructions, page 6 for information on

configuring OneTouch® DataLink® Sync, and page 6 for connection instructions.

1Place the meter in the connection module. Or, connect the OneTouch® Flexx™

meter to the PC using a serial cable.

You can connect a connection module to the PC for transferring data from a

SureStepPro® or OneTouch® Flexx™ meter. Or, you can connect a OneTouch®

DataLink® serial cable (or the serial cable in the connection module cradle) to the PC

Flashes during data transfer session.

OneTouch® DataLink® workstation

information. Appears when OneTouch®

MeterLink™ at workstation is actively

connected to OneTouch® DataLink®

Sync on PC server.

Displays type of meter used for transfer.

Select meter in Meter tab of Properties

window.

PC server configuration information.

Indicates status of connection between

workstation and OneTouch® DataLink®

Sync.

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for transferring data from a OneTouch® Flexx™ meter. For more information on

transferring data from the meter, refer to “Transferring Data” on page 28.

If Auto-start service is selected in the General tab of the Properties window, data

transfer occurs automatically when you connect the meter. If Auto-start service is not

selected, you must click Start to begin data transfer.

■NOTE: The Start button simply opens a connection between the PC and the

workstation. It does not initiate communications. Therefore, the order in

which you connect and click Start is not critical (for example, you may

click Start, then connect the meter).

Modem-to-Modem Configuration

Modems can be used to connect a meter to the workstation through an analog phone line.

Connect a sending modem to the connection module and a receiving modem to the

workstation.

Connecting a OneTouch® DataLink® Connection Module to a Sending Modem

Follow this procedure to connect a sending modem to a connection module (see Figure 3).

If you have a OneTouch® Flexx™ meter, you can connect the meter to the modem with

the serial cable located in the cradle. For instructions on connecting a receiving modem to

the workstation, refer to page 15.

1Connect the 3-pin plug of the connection module power cord to the receptacle

on the AC adapter. Then, plug the AC adapter into an AC power outlet.

Make sure the green indicator light on the connection module is on.

2Set the switches on the back of the modem as follows:

3Connect the power cord from the modem to an AC power outlet.

4Connect a phone cable from the modem to an analog phone jack.

■NOTE: The modem’s jack is labeled with a wall plug icon on the bottom of the modem.

If you currently have a fax machine or analog phone plugged into the wall jack, you

may plug the fax/phone cable directly into the other jack on the modem (see Figure 3).

This jack is labeled with a phone icon on the bottom of the modem.

5Connect a phone cable from the connection module to the modem connector.

Then, connect the modem connector to the modem.

If the meter is a OneTouch® Flexx™, you may connect the serial cable in the

cradle to the meter. Connect a phone cable from the cradle to the modem

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connector. Then, connect the modem connector to the modem (as shown in

inset).

▲WARNING: Connect the phone cable to the modem connector only. Failure to do so

could result in electrical shock.

6Turn on the modem.

Figure 3 Modem-to-connection module (or meter) connection

Serial Server/Client-to-Ethernet Configuration

A serial server or serial client allows you to connect a connection module to the workstation

through your network’s Ethernet connection. One serial server/client is required for each

connection module. For wireless communication, a wireless unit (serial client) transmits

data to an access point installed on your network. The serial server/client must be

configured prior to use. Refer to the appropriate document for configuration information.

Connecting a OneTouch® DataLink® Connection Module to a Serial Server/Client

Follow this procedure to connect a serial server/client to a connection module (see

Figure 4). If you have a OneTouch® Flexx™ meter, you can connect the meter to the serial

server/client with the serial cable located in the cradle.

1Connect the 3-pin plug of the connection module power cord to the receptacle

on the AC adapter. Then, plug the AC adapter into an AC power outlet.

Make sure the green indicator light on the connection module is on.

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2Connect a phone cable between the connection module and the serial server

connector. Then, connect the serial server connector to the serial server/client.

If the meter is a OneTouch® Flexx™ meter, you may connect the serial cable in

the cradle to the meter. Connect a phone cable from the cradle to the serial

server connector. Then, connect the serial server connector to the serial server/

client (as shown in inset).

▲WARNING: Connect the phone cable to the serial server connector only. Failure to do

so could result in electrical shock.

3Connect the power cord from the serial server/client to an AC power outlet.

4Connect the network patch cable from the serial server/client to the network jack

or hub.

Figure 4 Serial server/client-to-connection module connection

Serial Server/Client-to-Ethernet Configuration Using Modems

Using a serial server or serial client with a modem configuration allows you to incorporate

an existing modem configuration into a network. Additionally, if you are using a serial

server/client-to-Ethernet configuration and have a remote site(s) that communicates with

the parent institution via modem, a serial server/client connected to the receiving modem

allows you to transmit data from the remote site to the institution’s network. The serial

server/client must be configured prior to use. Refer to the appropriate document for

configuration information.

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Connecting a Receiving Modem to a Serial Server/Client

Follow this procedure to connect a receiving modem to a serial server/client (see Figure 5).

For instructions on connecting a sending modem to a connection module, refer to page 9.

1Set the switches on the back of the modem as follows:

2Connect the power cord from the modem to an AC power outlet.

3Connect a phone cable from the modem to an analog phone jack. The jack must

be for a dedicated analog phone line.

■NOTE: The modem’s jack is labeled with a wall plug icon on the bottom of the modem.

4Connect the power cord from the serial server/client to an AC power outlet.

5Connect the network patch cable from the serial server/client to the network jack

or hub.

6Connect the modem-to-serial server cable between the serial server/client and

modem.

7Turn on the modem.

Figure 5 Modem-to-serial server/client connection

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Terminal Server-to-Ethernet Configuration Using Multiple Receiving Modems

A terminal server may be used to connect multiple (up to eight) receiving modems to an

existing network through an Ethernet connection. The terminal server must be configured

prior to use. Refer to the appropriate document for configuration information.

Connecting a Receiving Modem to a Terminal Server

Follow this procedure to connect up to eight receiving modems to a terminal server

(see Figure 6). For instructions on connecting a sending modem to a connection module,

refer to page 9.

1Set the switches on the back of the modem as follows:

2Connect the power cord from the modem to an AC power outlet.

3Connect a phone cable from the modem to an analog phone jack. The jack must

be for a dedicated analog phone line.

■NOTE: The modem’s jack is labeled with a wall plug icon on the bottom of the modem.

4Connect the network patch cable from the terminal server to the terminal

server connector. Then, connect the terminal server connector to the modem.

5Connect the power cord from the terminal server to an AC power outlet.

6Connect the network patch cable from the terminal server to the network jack or hub.

7Turn on the modem and terminal server.

Figure 6 Modem-to-terminal server connection

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Connecting to the Workstation

Workstation connections will vary depending on the configurations option you choose. See

Figure 1 for connection options.

Connecting a OneTouch® DataLink® Connection Module to the Workstation

Follow this procedure to connect a connection module to the workstation (see Figure 7). If

you have a OneTouch® Flexx™ meter, you can connect the meter directly to the

workstation using the OneTouch® DataLink® serial cable or the serial cable in the cradle.

Turn off the workstation before making any connections.

1Connect the 3-pin plug of the connection module power cord to the receptacle

on the AC adapter. Then, plug the AC adapter into an AC power outlet.

If you’re connecting a OneTouch® Flexx™ meter to the workstation using a

serial cable, skip this step.

Make sure the green indicator light on the connection module is on.

2Connect a phone cable from the connection module to the serial port connector.

Then, connect the serial port connector to the workstation’s serial port.

If you’re connecting a OneTouch® Flexx™ meter to the workstation, you may

connect the serial cable (either the OneTouch® DataLink® serial cable or the

serial cable in the cradle) between the meter and the workstation (as shown in

insets).

▲WARNING: Connect the phone cable to the serial port connector only. Failure to do so

could result in electrical shock.

3If applicable, connect the network patch cable from the workstation to the

network jack.

4Turn on the workstation.

ethernet.book Page 14 Friday, October 26, 2007 1:08 PM

Figure 7 Connection module-to-workstation connection

Connecting a Receiving Modem to the Workstation

Follow this procedure to connect a receiving modem to the workstation (see Figure 8).

1Set the switches on the back of the modem as follows:

2Connect the power cord from the modem to an AC power outlet.

3Connect a phone cable from the modem to an analog phone jack. The phone

jack must be for a dedicated analog phone line.

■NOTE: The modem’s jack is labeled with a wall plug icon on the bottom of the modem.

4Connect the serial modem cable from the modem to the serial port on the

workstation.

5If applicable, connect the network patch cable from the workstation to the

network jack.

6Turn on the modem and workstation.

Figure 8 Modem-to-workstation connection

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Wireless Communication

The OneTouch® DataLink® Wireless unit allows you to

transfer data from a OneTouch® Flexx™ meter to the

workstation via a network enabled through wireless

access. The meter plugs into a wireless unit located in the

meter tote. Data is transmitted through access points

installed on the network.

■NOTE: If you need to reload the wireless unit’s

firmware, or in the event of an upgrade,

LifeScan will assist you with obtaining

the correct version, as well as installation instructions.

The following table provides a description of the LEDs found on the wireless unit.

Setting Up the Wireless Unit

You must set up and configure the wireless unit before using it to transfer data. Units can

be configured from any computer. Charge the wireless unit before setting it up.

1Connect a phone cable to the serial port connector. Then, connect the serial

port connector to the workstation’s serial port.

2Open a HyperTerminal session in Windows.

3Click Restore Defaults on the Port Settings screen. The COM properties for the

port should be:

• Bits Per Second = 9600

• Data Bits = 8

• Parity = None

• Stop Bits = 1

LED Status Meaning

LOW BATT (red)

steady approximately 10% of battery capacity remaining (~20 minutes)

off sufficiently charged

blinking hardware error detected, see error table on page 35

CHARGING (green) steady fast charge is complete

blinking unit is fast charging

WIRELESS (yellow) steady wireless connection established

blinking searching for wireless connection

ACTIVITY (green)

steady active TCP (OneTouch® MeterLink™) connection

off no TCP (OneTouch® MeterLink™) connection

blinking software error detected, see error table on page 35

OneTouch® DataLink® Wireless unit

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• Flow Control = None

4Connect the charger to the wireless unit. Then, plug the charger into an

AC power outlet.

5While holding down the X key on the keyboard (ensure Caps Lock is off),

connect the other end of the phone cable (from step 1) to the Setup jack on the

side of the wireless unit.

6Press Enter when prompted.

Figure 9 Setting up the OneTouch® DataLink® Wireless unit

Configuring Network Parameters and Channel Settings

Perform the following steps with the wireless unit still connected to the computer.

1From the Change Setup menu, select option 0 and press Enter.

2Continue with the appropriate instructions below depending on whether you

are using static IP addresses or DHCP.

For a Static IP

• Enter the IP address for the wireless unit.

• Enter the Gateway IP address.

• Define the Netmask: Number of Bits for Host Port.

• Change the default Telnet password, if you wish.

Network Class Host Bits Netmask

A 24 255.0.0.0

B 16 255.255.0.0

C 8 255.255.255.0

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For DHCP

• Enter 0.0.5.0 for the IP address fields to disable the BOOTTP and improve response

time.

• If not supplied by the DHCP Server, enter the Gateway IP address.

• Define the Netmask: Number of Bits for Host Port.

• Change the default Telnet password, if you wish.

• Change the DHCP device name, if you wish.

■NOTE: The DHCP name defaults to CXXXXXX, where XXXXXX is the last six

digits of the MAC address for the wireless unit. Use alphanumeric characters

only. The system does not accept special characters such as (–), (/), (\), (#), (:), (;),

(space).

3Select option 2—Channel 2 configuration, and set the following options:

• Baud rate = 19200

• I/F (Interface) mode = 4C (RS-232, 8 Bit, No Parity, 1 Stop Bit)

• Flow control = 00 (no flow)

• Enter the port number (10002 for wireless unit)

• ConnectMode option = C1

• Send ‘+++’ in Modem Mode = N (for version 2 only of wireless unit)

• Show IP addr after ‘RING’ = N (for version 2 only of wireless unit)

• Auto increment source port = N

• Remote IP address = address of OneTouch® DataLink® workstation

• Remote Port = 3001

• DisConnMode = 00

• FlushMode = 00

• DisConnTime = 00:60

• SendChar1 & SendChar2 = 00

4Select option 4—WLAN to configure your institution’s wireless network’s

parameters.

Network Class Host Bits Netmask

A 24 255.0.0.0

B 16 255.255.0.0

C 8 255.255.255.0

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■NOTE: Because each institution’s settings are unique, consult with your network

administrator to find the appropriate settings for the following parameters:

Topology, Network name, Security Suite, Encryption, and Data Rate.

5Select option 9 and press Enter.

■IMPORTANT: Ensure step 5 is completed or changes will not be saved.

6Unplug the cable from the setup port when you are finished.

Charging the Wireless Unit

Charge the battery before using the unit for the first time and when the LOW BATT LED

illuminates steady red, indicating that approximately 10% of battery capacity remains.

Although you can continue to use the unit when the LOW BATT LED in on, a successful

data transfer session may not be possible. The unit will eventually shut down when the

battery is drained, requiring that you charge the battery. Do not leave the unit completely

drained of battery power for an extended period of time. Doing so may require reforming of the

battery.

You can continue using the wireless unit for data transfer while it is charging.

1Plug the charging adapter into the charger receptacle on the front of the

wireless unit.

▲CAUTION: Use only the charger provided by LifeScan.

2Plug the other end of the charging adapter into an AC power outlet.

▲CAUTION: Do not crimp the charging adapter cable—either leave the tote lid open

during charging or remove the wireless unit from the tote.

Charging is indicated by a blinking CHARGING LED. When charging is complete,

the LED illuminates steady green. It takes 5.5 hours to charge a drained battery to full

capacity. Each hour of charging yields approximately 1.5 hours of continuous usage.

3When charging is complete, unplug the wireless unit from the AC power

outlet. Do not leave the unit plugged into the AC power outlet.

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■IMPORTANT: The wireless unit contains a nickel metal hydride (NiMH) battery pack

that may require reformation after long-term storage. If, upon initial use,

you observe that the wireless unit does not hold a charge, reform the

battery. Refer to “Reforming the Wireless Unit Battery” below.

Reforming the Wireless Unit Battery

The wireless unit battery may require reformation after long-term storage. Reformation

restores the battery to normal operating condition. The process involves a series of charges

of progressively longer duration to activate the battery chemistry to its normal condition.

The duration of this process may vary depending on the state of the battery and may take as

long as 90 minutes.

If, upon initial use, you observe that the wireless unit does not hold a charge, perform the

following procedure to reform the battery.

Perform a series of charges as follows:

1Charge the battery by plugging the charging

adapter into the charger receptacle on the front of

the wireless unit (as shown).

Ensure the other end of the charging adapter is plugged

into an AC power outlet.

Charging is indicated by a blinking CHARGING LED.

2When the CHARGING LED illuminates steady green, unplug the charging

adapter from the wireless unit and wait approximately 30 seconds.

If, during charging, the CHARGING LED blinked for an hour or more before

changing to steady green, the reformation process is complete. The wireless unit is

ready for use.

3Repeat steps 1 and 2 six consecutive times.

■NOTE: Upon completion, the wireless unit will have approximately 30 continuous

minutes or more of charge capacity and will be ready for normal use. Charge

capacity will continue to increase with subsequent normal usage and charging

cycles.

Cleaning the Wireless Unit

Clean the wireless unit if dirt or blood is present, or as defined by your institution’s

infection control policies.

1Clean the exterior of the unit using a cloth moistened with a 10% bleach

solution. Follow with a cloth moistened with water to remove residual bleach.

charging

adapter

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■NOTE: For a complete list of approved cleaning agents, refer to the Specifications

section of the SureStepFlexx Meter Operator’s Guide.

2Dry the unit thoroughly.

▲CAUTION: Do not get water inside the wireless unit. Never immerse the unit or hold it

under running water.

Establishing Connectivity Using OneTouch® MeterLink™ Software

OneTouch® MeterLink™ is an application that provides connectivity between the meters

and the OneTouch® DataLink® workstation via a network, modems, or locally through the

workstation’s serial port. The software opens a local serial port to the workstation and a

TCP/IP socket to each PC server or network device (serial server, terminal server, or serial

client) providing dedicated communication. OneTouch® MeterLink™ software must be

running to transfer data between the meters and the workstation.

OneTouch® MeterLink™ Application Window

OneTouch® MeterLink™ software launches automatically when you turn on the

computer; however, the application window is hidden. To open the window, double-click

the OneTouch® MeterLink™ icon in the notification tray of the taskbar. If you wish to

hide the window, click the window’s minimize button or select Hide Application from the

View menu.

▲CAUTION: Do not quit OneTouch® MeterLink™ software. It must be running on the

workstation to establish connections between the meters and the

workstation.

■NOTE: The menu options, icon descriptions, and dialog boxes displayed will vary

depending on the version of OneTouch® MeterLink™ software you are using.

Connection List

OneTouch® MeterLink™ software displays a list of all connections and the status of each in a

connection list. You may add/remove, edit, or halt/restart a connection using the Connection

menu available in Administrator Access mode. Refer to “Administrator/Viewer Access

Mode” on page 24. OneTouch® MeterLink™, version 3.2 and earlier, allows you to add up to

256 server connections. OneTouch® MeterLink™, version 3.3, allows you to add up to 500

connections, 200 of which can be server connections.

OneTouch® MeterLink™ software icon

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■NOTE: Once you’ve added all connections and established that the list of connections is

complete and accurate, save the list to an ASCII text file by selecting Save

Connection List Report from the File menu. Print the list and keep it for

reference.

Figure 10 OneTouch® MeterLink™ software window

The MtrLink.ini file, located in the C:\Program Files\LifeScan\MeterLink directory,

contains information for all connections that have been added. Once you have established

the connection list, save a copy of the MtrLink.ini file to a safe location on a separate

storage device. In the event you need to restore the file, contact LifeScan for assistance.

Event list

Connection

list

Tool bar

Status bar

Menu bar

Minimize button

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Event List

Below the connection list is the event list, which displays the date, time, and description

of the recorded events for each connection. Events may include establishing, halting,

restarting, or removing a connection, as well as transferring data. Each event is preceded

by an icon.

– indicates the event is a normal occurrence.

– indicates the event is an error or failure.

■NOTE: An error event is normal for the wireless unit in power-saving mode.

After 400 events, the software automatically replaces the oldest event with a new event on

a first-in-first-out basis. You can scroll through the list to see each event and description.

The software also creates a daily log file. The file contains a list of all events that occurred on

that day. The files are named by the date they were created, for example, 20020123.log

(YYYYMMDD format) and are located in the C:\Program Files\LifeScan\MeterLink\MLLog

directory. The window’s title bar displays the current event log name and path.

■NOTE: Certain event descriptions, for example, error messages, may be truncated

within the event list, making them difficult to interpret. To see an error

message in its entirety, refer to the log file. A description of the most common

error messages can be found in the Troubleshooting section.

Tool Bar

The tool bar contains the same commands that are found in the menu bar. Place the cursor

over an icon in the tool bar to display a description of the icon.

■NOTE: The icon descriptions will vary depending on the version of OneTouch®

MeterLink™ software you are using.

▲CAUTION: Do not edit a connection during an active communication session. For

example, halting or removing a connection during communication may

result in unstable communications for subsequent sessions.

Restart

Connection

Halt

Connection

Save

Connection List

Report

Hide

Application

Remove

Connection

Add Serial Port

Connection

Help

Add Network

Device

Connection

Add PC

Server/Client

Connection

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Administrator/Viewer Access Mode

OneTouch® MeterLink™ software operates in two modes, Viewer Access mode and

Administrator Access mode. When you start the computer, the program opens in Viewer

Access mode.

To execute the Administrator mode:

1Select Administrator Access from the File menu.

2Enter the password in the access dialog box.

The password was provided to you by a LifeScan representative during installation.

Administrator Access mode enables the Connections menu, which contains commands for

adding, editing, halting, restarting, and removing connections.

To switch back to Viewer Access mode, select Viewer Access from the File menu or select

Hide Application from the View menu—when you reopen the OneTouch® MeterLink™

window by double-clicking the icon in the notification tray, the window opens in Viewer

Access mode.

You may quit OneTouch® MeterLink™ software from Administrator Access mode only. If

you exit OneTouch® MeterLink™ software and wish to restart the application, click to

Available in OneTouch® MeterLink™, version 3.2

(earliest version that supports OneTouch® DataLink® Sync)

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open the Start menu, point to Programs, point to LifeScan DataLink, and then click

DataLink Workstation.

▲CAUTION: OneTouch® MeterLink™ software must be running to establish a network or

serial port connection. If you quit OneTouch® MeterLink™, all connections

are halted and meters cannot communicate with the workstation. Although

no data is lost, no data will be transferred to the workstation.

Establishing a Connection with a Serial Server, Terminal Server, or Serial Client

You must be in OneTouch® MeterLink™ Administrator Access mode to establish a

network device (serial server, terminal server, or serial client) connection. Select

Administrator Access from the File menu and enter the password. Use this option to

establish a connection with the wireless unit.

1Select Add Network Device Connection from the Connections menu.

The Network Device Connection dialog box appears. The dialog box may vary

depending on the version of OneTouch® MeterLink™ you are using.

2Enter information in each field:

• Enter up to 20 characters in the Connection name field. This field helps you

identify the server (for example, ICU Wireless for a wireless connection).

• Select Serial Server, Terminal Server, or Serial Client from the Device type drop-

down list. For a wireless unit, select Serial Client.

Once you select the device type you cannot change it. You must remove the

connection and add a new one.

• Click TCP/IP address and enter an IP address for the network device. Or, if you are

using DHCP to assign addresses, click Name and enter the name assigned to the

network device.

• Select the port number, if necessary.

For a serial server, the number defaults to 3001.

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For a terminal server, enter 3001–3008 (corresponding to ports 1–8).

For a serial client, select Any if the port number is dynamic or if you don’t know the

port number. If the device is configured with a specific port number, you may enter it

(1024–65535). For a wireless unit the default is 10002. (Verify with your Network

Administrator if this setting was changed. See the fourth bullet in step 3 under “For

DHCP” starting on page 18.)

3Click OK.

An entry is added to the connection list. After a few seconds, the status appears as:

• Idle (normal for a serial server or terminal server)

• Listening (normal for a serial client other than a wireless unit)

• Connection failed (normal status for a wireless unit in power-saving mode)

Additionally, the connection event is added to the event list and the log file.

Establishing a Connection with a PC Server/Client

You must have OneTouch® MeterLink™ software, version 3.2 or later, and be in

Administrator Access mode to establish a PC server connection. Select Administrator Access

from the File menu and enter the password.

1Select Add PC Server/Client Connection from the Connections menu.

The PC Server/Client Connection dialog box appears. The dialog box may vary

depending on the version of OneTouch® MeterLink™ you are using.

2Enter information in each field:

• Enter up to 20 characters in the Connection name field to identify the PC.

• Click TCP/IP address and enter the static (or reserved) IP address for the PC. Or,

click Name and enter the name assigned to the PC. If DHCP is used for assigning a

variable IP address, select the computer name.

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• Select the port number, if necessary.

For a PC Server, the number defaults to 3001.

This number must match the port number specified in the OneTouch® DataLink®

Sync Network tab of the Properties window (see page 7).

3Select PC Server for OneTouch® DataLink® Sync.

4Click OK to establish the connection.

■NOTE: OneTouch® DataLink® Sync software must be running on the PC server to

establish a connection.

An entry is added to the connection list. After a few seconds, the status for a PC server

appears as Idle. Additionally, the connection event is added to the event list and the

log file.

Establishing a Connection with the Workstation Serial Port

You must be in OneTouch® MeterLink™ Administrator Access mode to establish a serial

port connection. Select Administrator Access from the File menu and enter the password.

1Select Add Serial Port Connection from the Connections menu.

The Serial Port Connection dialog box appears.

2Enter up to 20 characters in the Connection name field to identify the

connection.

3Select the workstation COM port where the connection will be established.

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4Click OK to establish the connection.

An entry is added to the connection list. After a few seconds, the status appears as Idle.

Additionally, the connection event is added to the event list and the log file.

Transferring Data

SureStepPro® Bedside Unit

Follow this procedure to transfer data between the SureStepPro® bedside unit and the

workstation using the connection module.

■NOTE: You must perform a bedside unit’s initial configuration at the workstation’s

connection module or through an Ethernet connection. You cannot use the

modem-to-modem configuration until the initial bedside unit configuration is

performed.

1Turn on the bedside unit and press Cont at the Status screen.

2Select Transfer Data from the Main Menu.

A message appears informing you to dock the

bedside unit in the connection module.

3Place the bedside unit in the connection

module.

• If you have an Ethernet configuration, data is

automatically transferred to the workstation

through the network.

• If a modem is detected, the connection

module automatically dials the receiving

modem (provided the number was

downloaded to the bedside unit from the

workstation, or entered at the bedside unit).

If the line is busy, the connection module

will retry up to 20 times at 30-second intervals before it times out.

■NOTE: If you are sharing the modem with a fax machine, do not start a data transfer

session if a fax is being sent or received—the two cannot occur simultaneously.

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If the receiving modem phone number was not

downloaded to the bedside unit from the

workstation, the Enter Phone # screen appears.

Enter the phone number for the receiving

modem, then press Dial.

Messages appear on the screen indicating the

status of the connection.

The indicator light on the connection module

blinks during the transfer of data. A message

appears when data transfer is complete.

4Remove the bedside unit from the

connection module cradle and press Cont.

■NOTE: If the bedside unit is off when you remove it from the connection module, you

can verify that the transfer was successful by turning on the bedside unit. If an

error occurred during transfer, the following message appears after the status

screen: Last Data Transfer mm/dd/yy hh:mm Failed. Additionally, the bedside unit

displays the date and time of the last successful upload at the Main Menu.

OneTouch® Flexx™ Meter

The following procedures explain how to transfer data between the OneTouch® Flexx™

meter and the workstation, using a connection module, a serial cable, or the OneTouch®

DataLink® Wireless unit.

Using a Connection Module

A connection module allows you to transfer data from remote locations, either through

modems or over a network. When the meter is placed in the connection module, the

infrared ports on the meter and connection module are aligned and data is transferred via

infrared communication.

The connection module may be connected to a PC server, serial server/client, modem, or

directly to the workstation’s serial port.

■NOTE: If you are transferring data over a modem and a fax machine is sharing the same

analog line as the modem, do not transfer data while a fax is being sent or

received.

Appears for modem

transfer only.

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1Place the meter into the connection

module cradle.

The connection module turns on the meter.

• If you have an Ethernet configuration, data

is automatically transferred to the

workstation through the network.

• If a modem is detected, the connection

module automatically dials the receiving

modem (provided the number was

downloaded to the meter from the

workstation, or entered at the meter).

If the line is busy, the connection module

retries up to 20 times at 30-second

intervals before it times out.

If the receiving modem phone number was

not downloaded to the meter from the

workstation, the Enter Phone # screen

appears.

Enter the phone number for the receiving

modem, then press Ok.

Messages appear on the screen indicating the

status of the transfer. The meter beeps and a

message appears when data transfer is

complete.

2Remove the meter from the connection module cradle and press Cont.

If the meter is off when you remove it from the connection module, you can verify that

the transfer was successful by turning on the meter. If an error occurred during the

transfer, the following message appears after the status screen: Last Data Transfer mm/

dd/yy hh:mm Failed. Additionally, the status of the last upload appears at the status

screen.

connection module and cradle

123

456

789

CLR

DEL

Enter Phone #

WAIT

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Using a Serial Cable

A serial cable may be used to transfer data between the meter and the workstation. Use the

built-in serial cable in the cradle to connect to a PC server, serial server/client, modem, or

the workstation’s serial port. Or, use the OneTouch® DataLink® serial cable for a direct

connection to the workstation.

1Connect the serial cable (either the

OneTouch® DataLink® serial

cable or the cable in the cradle) to

the meter.

Messages appear on the screen

indicating the status of the transfer.

The meter beeps and a message

appears when data transfer is

complete.

2Unplug the serial cable from the meter and press Cont.

If the meter has turned off, you can verify that the transfer was successful by turning

on the meter. If an error occurred during the transfer, the following message appears

after the status screen: Last Data Transfer mm/dd/yy hh:mm Failed. Additionally, the

status of the last upload appears at the status screen.

serial cable in cradle serial cable

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Using a Wireless Unit

1Perform a glucose test.

• If the meter is in the tote and connected to the

wireless unit, data transfer begins automatically

at the completion of each test.

• If you are testing with the meter outside the

tote, plug the meter into the wireless unit

using the serial cable. The meter turns on

automatically and data transfer begins.

■NOTE: It is not recommended to lift the antenna during data transfer.

A steady green ACTIVITY LED indicates communication with OneTouch®

MeterLink™.

2Following data transfer:

• To continue testing with the meter connected to the wireless unit, turn off the

meter and turn it on again.

• To continue testing with the meter outside the tote, remove the serial cable from

the meter and press Cont if the meter is still on.

■NOTE: When you turn on the meter while it is connected to the wireless unit or

when you plug the meter into the wireless unit using the serial cable, you

have approximately 15 seconds from the time the main menu appears until

you need to select an option before the meter automatically attempts a data

transfer.

If the meter has turned off, you can verify that the transfer was successful by turning on

the meter. If an error occurred during the transfer, the following message appears after the

status screen: Last Data Transfer mm/dd/yy hh:mm Failed. Additionally, the status of the last

upload appears at the status screen.

After approximately 60 seconds or when communication has finished, the wireless unit

will go into a power-saving mode.

serial cable

ethernet.book Page 32 Friday, October 26, 2007 1:08 PM

Troubleshooting

OneTouch® MeterLink™ Event Errors

Following is a list of the more common OneTouch® MeterLink™ event errors.

Meter Error Messages

Error Message Cause Solution

Connection reset by

peer

1. PC server was turned off, or

the user logged off or exited

OneTouch® DataLink® Sync.

2. The network device is turned

off or disconnected.

1. Check the PC server to ensure that it is turned on,

connected to the network device, and that OneTouch®

DataLink® Sync is running.

2. Check the network device to ensure it is turned on and

connected to the network.

Failed to locate client 1. OneTouch® MeterLink™

cannot ping the serial client.

2. Wireless unit may be in

power-saving mode.

1. Check the serial client to make sure it is turned on and

connected. Verify that the IP address/name is correct.

2. This is normal behavior if the serial client is a wireless unit

in power-saving mode.

Graceful shutdown in

progress

1. PC server was turned off, or

the user logged off or exited

OneTouch® DataLink® Sync.

2. The network device is turned

off or disconnected.

1. Check the PC server to ensure that it is turned on,

connected to the network device, and that OneTouch®

DataLink® Sync is running.

2. Check the network device to ensure it is turned on and

connected to the network.

Invalid or already used

IP address/port

Connection could not be

established with specified IP

address/name and specified port

(if not “Any”).

Check the serial server or terminal server to make sure it is

turned on and connected. Verify that the device’s IP address

or name was correctly entered in OneTouch® MeterLink™.

Error Message Cause Solution

Awaiting

Communications

Link

(This message may also

indicate meter status.)

1. Modem not detected.

2. Connection module or meter

modem hardware error.

1. Make sure:

a. The meter is docked in the connection module.

b. The phone cable is securely connected between the

connection module and modem.

c. The connection module is plugged in.

d. The modem is plugged in and turned on.

e. The modem switches are set properly.

2. Contact LifeScan.

Check

Connections at

Meter

Modem detected but link was

broken.

Make sure meter is positioned in the connection module. Do

not move the meter until the transfer is complete.

ethernet.book Page 33 Friday, October 26, 2007 1:08 PM

Check

Connections

Workstation

1. No connection established

after five retries because of

“no carrier” error.

2. Wrong phone number

entered at meter.

3. Workstation modem

hardware error.

1. Make sure:

a. The workstation modem is plugged in and turned on.

b. The workstation modem is connected to the wall phone

jack.

2. Enter the correct receiving modem phone number.

3. Contact LifeScan.

Check

Phone Line

Connections at

Meter

1. No connection established

after five retries because no

dial tone was detected.

2. Phone line error.

1. Make sure:

a. The meter modem phone line is not being used by

another device, for example a fax machine.

b. The modem is connected to the wall phone jack.

2. Have telephone line inspected.

Data Transfer

Connection Lost

Meter connection broken or

interrupted during data transfer.

Do not remove meter from connection module or serial cable

until data transfer is complete.

Invalid

Phone Number

Phone number entered is not

valid.

Phone number was not entered, or more than four pause

characters were entered.

Meter Disabled Meter deleted from system or

unassigned.

Contact system administrator for current status of meter.

Assign meter to location, then perform data transfer with

workstation.

Meter Not Recognized

by Workstation

Meter not part of OneTouch®

DataLink® system.

Contact system administrator to add meter to system.

Modem not

Supported

Modem model not supported by

software.

Use recommended modem. Contact LifeScan for modem

models supported.

Phone Line Busy

Workstation

1. No connection established

after 20 retries because of

busy signal.

2. Receiving modem phone line

being used by a fax machine.

3. Phone line error.

1. Multiple meters are attempting to communicate

simultaneously with the workstation.

2. Receiving modem phone line must be a dedicated line. Do

not share line with a fax machine.

3. Have telephone line inspected.

Error Message Cause Solution

ethernet.book Page 34 Friday, October 26, 2007 1:08 PM

Wireless Unit LED Error Conditions

Following is a list of the wireless unit indicator light error conditions. If you encounter any

of the hardware or software conditions, contact LifeScan’s Healthcare Professional Line at

1 800 524-7226.

Wireless Unit

LED Status Meaning

LOW BATT (red) blinking 3 times in 4 seconds Hardware error: network controller

blinking 4 times in 4 seconds Hardware error: MAC address

ACTIVITY (green) blinking 5 times in 4 seconds Software error: duplicate IP address present

blinking 6 times in 4 seconds Software error: no DHCP response

WIRELESS (yellow)

LOW BATT (red)

both LEDs blink sporadically Wireless unit needs to be charged

Problem Cause Solution

Wireless unit will not

hold a charge.

Battery low after long-term

storage.

Wireless unit battery requires reformation. Refer to

“Reforming the Wireless Unit Battery” on page 20. If you

continue to have problems, repeat the reformation

procedure.

Meter times out and

will not communicate

1. DHCP name contains invalid

characters.

1. Ensure that the DHCP name contains alphanumeric

characters only. The system does not accept special

characters, such as (–), (/), (\), (#), (:), (;), (space).

2. Security set improperly. 2. Ensure that the security parameters and authentication of

your wireless network are properly entered into the

wireless unit. If the unit has trouble authenticating to your

access points, settings such as Encryption, MAC Filtering,

Open System/Shared Key authentication, as well as

incorrect casing of SSID are common areas to review.

3. DHCP name resolution taking

too long.

3. Ensure the IP address field for DHCP is set to 0.0.5.0.

Refer to “Configuring Network Parameters and Channel

Settings” on page 17.

4. Slow transmission speed. 4. Ensure that the Data Rate setting is optimized for your

network. Refer to “Configuring Network Parameters and

Channel Settings” on page 17.

5. Problem with connection to

workstation.

5. Refer to the “Ethernet Connection from the Workstation”

troubleshooting table on page 38.

ethernet.book Page 35 Friday, October 26, 2007 1:08 PM

Wireless unit does not show any LED on when connected to Meter:

Wireless unit in shut down (battery cutoff) mode due to operation beyond

low battery. Need to have a re-charge

Ethernet Connection from the PC Server

If you are not able to successfully transfer data between the meter, connected to the PC

server, and the workstation, open OneTouch® MeterLink™ software at the workstation

and verify that the list of connections is correct. Then proceed through the following

possible causes and solutions. If you still cannot resolve the problem, proceed to “Ethernet

Connection from the Meter Location” on page 37 to rule out problems with hardware or

hardware connections.

Problem Cause Solution

Cannot transfer data

between the meter

(connected to a PC

server) and the

workstation

1. OneTouch® DataLink® Sync

is not installed on the PC.

1. Follow the instructions “Installing OneTouch®

DataLink® Sync Software on a PC Server” on page 4.

Then, proceed to “Using OneTouch® DataLink® Sync

Software” on page 6 for information on configuring the

software.

2. OneTouch® DataLink® Sync

is not running on the PC.

2. OneTouch® DataLink® Sync starts automatically when

you start your PC. Do not exit the program. It must be

open to allow communication to occur. If you need to

restart the program, double-click the application icon on

the desktop.

ethernet.book Page 36 Friday, October 26, 2007 1:08 PM

Ethernet Connection from the Meter Location

If you are not able to successfully transfer data between the meter and the workstation, and

you have established that all network connections and settings are valid, proceed through

the following flow chart to eliminate any problems with hardware or hardware

connections.

Problem Cause Solution

Cannot transfer data

over a network, from

the meter to the

workstation

1. Meter battery power is low. 1. Check the meter battery status to ensure adequate power.

The meter’s battery power may be too low to operate the

barcode scanner. If this happens the Scan button does not

appear on the data entry screens. Replace the batteries if

necessary.

If you are using a SureStepPro® bedside unit with a

connection module, turn on the bedside unit and select

Transfer Data from the Main Menu before placing the unit

in the connection module.

2. Meter has old version of

software.

2. Upgrade meter software.

3. OneTouch® MeterLink™ is

not open and running at the

workstation.

3. Call the lab to see if OneTouch® MeterLink™ is running.

Ensure the list of connections is correct.

4. Loose hardware or power

connection.

4. Check the connection module and serial or terminal

server connections and power plugs. If using a wireless

unit, ensure serial cable is securely connected between

meter and wireless unit. Ensure all connections are

secure.

5. Problem with meter. 5. Try another meter in the connection module or tote (if

using a wireless unit). If it works, there may be a problem

with the meter. Contact LifeScan’s Healthcare Professional

Line at 1 800 524-7226.

6. Data transfer was interrupted

because a meter button was

pressed.

6. Once communication begins do not attempt any other

operations. Allow data transfer to complete.

ethernet.book Page 37 Friday, October 26, 2007 1:08 PM

Ethernet Connection from the Workstation

If you are not able to successfully transfer data between the meter and the workstation over

a network, open OneTouch® MeterLink™ software at the workstation and verify that the

list of connections is correct. Then proceed through the following possible causes and

solutions. If you still cannot resolve the problem, proceed to “Ethernet Connection from

the Meter Location” on page 37 to rule out problems with hardware or hardware

connections.

Problem Cause Solution

Cannot receive data at

the workstation when

transferring from a

meter over a network

1. The network connection was

lost.

1. Check all hardware connections to ensure they are secure.

2. OneTouch® MeterLink™ is

displaying the connection as

red, indicating an error.

NOTE: This is normal behavior

for the wireless units.

2. Halt the connection, then restart it. Refer to the Event

Description in OneTouch® MeterLink™ for details on the

error.

3. The serial port and/or

network device configuration

settings in OneTouch®

MeterLink™ are incorrect.

3. Check the serial port and network device configuration

settings in OneTouch® MeterLink™. Edit, if necessary. Try

transferring data again.

4. The IP address/name was not

entered correctly in

OneTouch® MeterLink™.

4. Assign or reset the IP address. Ping the server to verify

that the IP address is correct. If you can successfully ping

the server, reboot it by turning it off, then on. Try

transferring data again. See also #5 below.

5. If you have a DHCP server, the

IP addresses are dynamic.

5. Enter the name for the server, instead of the IP address.

You may also disable DHCP so that IP addresses are

static. If you continue to have problems, enter the fully

qualified domain name (FQDN).

6. Network problems. 6. If the IP address is correct and you tried pinging the server

but were unsuccessful, try pinging another device on the

network. If you cannot ping the device, contact your

network administrator. If you continue to have problems,

contact LifeScan’s Healthcare Professional Line at 1 800

524-7226.

ethernet.book Page 38 Friday, October 26, 2007 1:08 PM

Specifications

Connection Module

Dimensions and weight:

connection module

wall mount cradle

width 3.5 in

length 2.25 in

height 2.75 in

weight 5.6 oz (without cables)

SureStepPro®OneTouch® Flexx™

width 4.10 in 4.21 in

depth 2.87 in 2.89 in

height 5.95 in 6.76 in

weight 4.0 oz 4.7 oz

Power supply: 120V ±10%, 60 Hz

Operating temperature: 15°–35°C (59°–95°F)

Operating humidity: up to 90% relative humidity (noncondensing)

Communication status indicator:

1. Ready/standby

2. Communication in progress

3. Power failure

solid green

flashing green

no light

RS-232 compliant signals: Serial Data Transmit

Serial Data Receive

Data Terminal Ready

Common (ground)

OneTouch® DataLink® complies with the following standards:

• CAN/CSA–C22.2 No 950-95 Safety of Information Technology Equipment, Including Electrical

Business Equipment (3rd Edition)

• UL 1950–95 Safety of Information Technology Equipment, Including Electrical Business

Equipment (3rd Edition)

ethernet.book Page 39 Friday, October 26, 2007 1:08 PM

Wireless Unit

Dimensions and weight: width 4.3 in

depth 0.9 in

height 3.5 in (including antenna)

weight 13 oz (without serial cable)

Operating temperature: 0°–50°C

Operating humidity: up to 95% relative humidity (noncondensing)

Wireless: OneTouch® DataLink® Wireless unit is 802.11b

standard compliant which ensures it is interoperable

with existing 802.11b/g environments.

The wireless unit complies to the following standards:

• UL 60950-1 UL Standard for Safety of Information Technology Equipment

• CAN/CSA C22.2 No 60950-1-03 Safety of Information Technology Equipment

• CFR Title 47 FCC Part 15, Subpart 15, Class B

• FCC Part 15, Subpart B, Class B

• Industry Canada ICES-003, Issue 4 (2004), Class B

FCC/IC NOTICE:

This device meets the body worn human exposure limits found in OET Bulletin 65, 2001, and ANSI/IEEE C95.1, 1992. Proper

operation of this radio according to the instructions found in this guide will result in exposure substantially below the FCC’s

recommended limits.

To comply with the FCC and ANSI C95.1 RF exposure limits, this device has been tested for compliance with FCC RF Exposure

(SAR) limits in the typical configuration. It is recommended that the antenna must not be co-located or operating in conjunction

with any other antenna or radio transmitter.

NOTE: The radiated output power of this wireless device is far below the FCC radio frequency exposure limits. Nevertheless,

this device should be used in such a manner that the potential for human contact (ie, touching the wireless unit) during normal

operation is minimized.

THIS MODEL DEVICE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES:

Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for

exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are

part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based

on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific

studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The

SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions specified by the FCC with

the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the

highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a

device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit

established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g.,

next to the body) as required by the FCC for each model. The FCC has granted an Equipment Authorization for this model device

with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model

device is on file with the FCC and can be found under the Display Grant section http://www.fcc.gov/oet/fccid after searching on

FCC ID: R68WIBATT.

ethernet.book Page 40 Friday, October 26, 2007 1:08 PM

FCC ID: R68WIBATTV2

Glossary

802.3 Defined by the IEEE, these standards govern the use of the CSMA/

CD (Carrier Sense Multiple Access/Collision Detection) network

access method used by Ethernet networks.

access point A device that allows wireless-equipped computers and other devices

to communicate with a wired network.

address See IP address.

connection module LifeScan’s remote connectivity device that allows you to transfer data

between the meter and workstation. The connection module can be

connected to, and transfer data via, modems, a network (through an

Ethernet connection), or locally through the workstation serial port.

DHCP Dynamic Host Configuration Protocol. A protocol that computers

use to obtain configuration information. DHCP allows a computer

to be assigned an IP address without requiring a manager to

configure information about the computer in a server’s database.

Ethernet A local area network (LAN) developed by Xerox, Digital, and Intel,

and subsequently adopted by the IEEE as a standard that

interconnects personal computers. OneTouch® DataLink® uses an

IEEE 802.3 compliant Ethernet.

EZWebCon A Lantronix software application that allows you to assign IP

addresses for, and configure, Lantronix serial servers and terminal

servers prior to establishing connectivity with the workstation.

hub An electronic device that implements a network. Computers

connected to a hub can communicate as if they are attached to a

network.

IEEE Institute of Electronic and Electrical Engineers. A major standards-

setting group in the United States.

ethernet.book Page 41 Friday, October 26, 2007 1:08 PM

IP address A name, set of numbers, or sequence of bits used to identify devices

on a network. Each computer, printer, server, or other device on the

network must have a unique address. Addresses are necessary so that

information transmitted on the network will get to the right

destination.

modem A device that transforms digital information into an analog signal

and vice versa for transmission across phone lines. A pair of modems

allows you to transmit data from the connection module to the

workstation through analog phone lines.

modem connector A DB25 male to RJ11 connector that plugs into the modem and

connects the modem to the meter connection module.

modem-to-serial

server cable

A DB25 male to DB25 female molded cable that connects a modem

to a serial server.

network A system of computers and peripherals connected by some media

and capable of communication.

network device A device (serial server, terminal server, or serial client) that connects

a connection module or modem to a network through an Ethernet

connection.

network patch cable

(RJ45)

A twisted-pair cable used for transmitting information across an

Ethernet network.

OneTouch® DataLink®

Sync software

The communications software running on a nursing unit PC, which

allows you to transfer data from a meter connected to the PC to the

OneTouch® DataLink® workstation over the network.

OneTouch®

MeterLink™ software

LifeScan’s software application that establishes a connection between

a meter and the OneTouch® DataLink® workstation. The software

opens a local serial port to the workstation and a TCP/IP socket to

each PC server or network device (serial server, terminal server, or

serial client).

ethernet.book Page 42 Friday, October 26, 2007 1:08 PM

PC server The computer running OneTouch® DataLink® Sync software and

networked to the OneTouch® DataLink® workstation. The PC

server uses OneTouch® DataLink® Sync software to communicate

with OneTouch® MeterLink™ software on the workstation,

allowing you to transfer data from a meter to the workstation over

an Ethernet network.

phone cable (RJ11) A cable used for transmitting information across analog phone lines.

PING Packet InterNet Groper. A program used to test network

connectivity. PING sends a request message to a destination, and

reports whether it receives a reply as expected.

To PING a device, access the DOS prompt, then type ping, followed

by a space, and the IP address (example: ping 154.1.80.82). Press

Enter.

protocol A set of rules for communication between two or more computers.

OneTouch® DataLink® uses the TCP/IP protocol suite.

serial client A device that connects a connection module or modem to a network

through an Ethernet connection. A serial client may also be a

wireless unit, which allows you to connect a OneTouch® Flexx™

meter to a workstation via a network enabled for wireless access. The

serial client connection is active only when the meter is

communicating with the workstation. The serial client is

configurable and communicates using TCP/IP.

serial modem cable A DB25 male to DB9 female molded cable that connects a modem

to the workstation’s serial port.

serial port connector A DB9 female to RJ11 connector that plugs into the workstation’s

serial port and connects the workstation to a meter connection

module.

serial server A device that connects a connection module or modem to a network

through an Ethernet connection. The serial server connection is

constant, even when the meter is not communicating with the

workstation. The serial server is configurable and communicates

using TCP/IP.

ethernet.book Page 43 Friday, October 26, 2007 1:08 PM

serial server connector A DB25 female to RJ11 connector that plugs into the modem and

connects the modem to a serial server.

TCP/IP Transmission Control Protocol/Internet Protocol. A widely used

industry protocol suite for connecting computer equipment. TCP/IP

is fully compatible across different hardware platforms, allowing

computers from different vendors to interoperate and share data and

services. Although the suite has many protocols, TCP and IP are two

of the most important.

terminal server A device that connects up to eight receiving modems to a network

through an Ethernet connection. The terminal server is configurable

and communicates using TCP/IP.

terminal server

connector

A DB25 male to RJ45 connector that plugs into the modem and

connects the modem to a terminal server.

wireless unit A serial client device which allows you to transfer data from the

OneTouch® Flexx™ meter to the workstation through a network

enabled for wireless access. After you connect the meter to the

wireless unit using the serial cable, data is transmitted from the

wireless unit through an access point installed on the network.

workstation A high-performance computer specialized for a certain application.

The OneTouch® DataLink® workstation uses the Windows®

operating system and OneTouch® DataLink® Data Management

System.

ethernet.book Page 44 Friday, October 26, 2007 1:08 PM

adding

PC server connection 26–27

serial server/client connection 25–26

terminal server connection 25–26

wireless connection 25–26

workstation serial port connection 27–28

cable

connection module serial cable 31

DataLink serial cable 31

wireless serial cable 32

COM port

PC server 6

workstation 27

configuration options

DataLink Sync 3, 4–9

diagram 1

direct connection 2

modem 2, 9–10

network 2, 10–13

wireless 10

configuring

DataLink Sync 6–7

wireless unit 16–19

connecting

connection module to modem 9

connection module to PC server 6

connection module to serial server/client 10

connection module to workstation 14

modem to serial server/client 12

modem to terminal server 13

modem to workstation 15

connection module

connecting to modem 9

connecting to PC server 6

connecting to serial server/client 10

connecting to workstation 14

connection module cradle serial cable 31

data

transferring 28–32

data transfer

failed 29, 30, 32

DataLink serial cable 31

DataLink Sync

configuring 6–7

installing 4–5

starting 7

DataLink Sync configuration 3, 4–9

direct connection 2, 14

Ethernet network 1

installing

DataLink Sync 4–5

meter

data transfer 28–32

types 1

MeterLink software

administrator access 24

application window 21–23

connecting to PC server 26

connecting to serial server, terminal server,

or serial client 25

connecting to workstation serial port 27

connection list 21–22

event list 23

log file 23

starting 21, 24

tool bar 23

Index

ethernet.book Page 45 Friday, October 26, 2007 1:08 PM

using 21–28

viewer access 24

modem

configuration 2, 9–10

connecting to connection module 9

connecting to serial server/client 12

connecting to terminal server 13

connecting to workstation 15

multiple receiving 13

using with a fax machine 9

modem switches

receiving modem 12, 13, 15

sending modem 9

network configuration 2

using DataLink Sync with PC 4–9

using modems 11–13

using serial server/client 10–12

using terminal server and modems 13

wireless 10

OneTouch Flexx meter

transferring data using connection module

29–30

PC server

adding connection 26–27

connecting to connection module 6

requirements 3

reforming wireless unit battery 20

serial cable

DataLink 2, 14, 31

in connection module cradle 9, 11, 14, 31

wireless unit 32

serial server/client

adding connection 25–26

adding wireless connection 25

connecting to connection module 10

connecting to modem 12

in network configuration 2

starting

DataLink Sync software 7

MeterLink software 21

SureStepFlexx meter

transferring data using serial cable 31

transferring data using wireless unit 32

SureStepPro bedside unit

transferring data 28–29

TCP/IP

address for network device 25

address for PC server 26

MeterLink connection over network 21

terminal server

adding connection 25–26

connecting to modem 13

in network configuration 3

transferring data 28–32

from OneTouch Flexx meter 29–32

from SureStepPro bedside unit 28–29

using connection module 29–30

using DataLink Sync 8–9

using serial cable connection 31

wireless unit 1, 16

battery, reforming 20

charging 19

cleaning 20

LED descriptions 16

serial cable 32

setting up 16–19

workstation

connecting to connection module 14

connecting to modem 15

name 5

workstation serial port

adding connection 27–28

ethernet.book Page 46 Friday, October 26, 2007 1:08 PM

lantronix WIBATTV2 WIRELESS DEVICE SERVER User Manual ethernet

lantronix WIRELESS DEVICE SERVER ethernet

USERS MANUAL

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