Complete an alarm certificate for your insurance carrier to ensure you are getting the maximum insurance discounts. • Provide system instructions (for you and ...
Ask Jack. Supplemental Resources. Sales Excellence Training Program ... It's your job to deliver results and come out ahead of the competition.
Ask Jack
Supplemental Resources
Sales Excellence Training Program
TABLE OF CONTENTS
RESOURCES
Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Infographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Panel Specification Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Sales Directory Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
INTRODUCTORY
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
We appreciate the opportunity to introduce [Your Company] to insert [Recipient Company].
With over [Years of Experience] and proven performance, [Your Company] protects what you can't afford to lose. As one of the leading security companies in the area, [Your Company] is the "sign of security" to hundreds of satisfied residential and commercial customers throughout [Area]. We offer a comprehensive selection of systems and service including: intrusion and hold-up alarms, fire detection systems, CCTV surveillance, access control systems and armed patrol response. In addition, our Underwriter's Laboratories (U.L.) listed Central Monitoring Station provides the latest in computerized monitoring and supervisory services.
Through our recognized experience and service, we have addressed the wants and needs of businesses such as yours and initiated security programs designed to be transparent to your day-to-day business operation, yet provide maximum safety and protection for your personnel and customers.
We would like to meet you and show you how the professional security services of [Your Company] will work for [Recipient Company]. Our growth is the successful blend of customer satisfaction built upon prompt, efficient, and caring service from dedicated personnel. Enclosed for your review is a partial list of the diversified businesses which make up [Your Company] family of customers.
We shall contact your office on [Date] to arrange an appointment to present our program for the safety and protection of your business.
Sincerely,
Security Consultant
LT-1986 I 19322
© 2019 Digital Monitoring Products, Inc.
D M P.CO M
@ D M PA L A R M S
3
NEW CONSTRUCTION
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
DO YOUR BLUEPRINTS INCLUDE PROTECTION OF YOUR INVESTMENT? Your materials are solid. Your work is the best. It's your job to deliver results and come out ahead of the competition.
Unfortunately, no building is exempt from the potential setbacks of crime or fire damage. Incorporating security into your plans is crucial to protecting the value of your efforts.
Planning your security system in advance will: · PREVENT OCCUPANCY DELAYS many cities require 24-hour Central Station monitoring of sprinkler extinguishing and fire detection systems. Plan for your FIRE system now! · SAVE YOU MONEY the system will be installed during construction stages ensuring an aesthetically pleasing system. · ATTRACT POTENTIAL BUYERS - customers are more inclined to buy and lease space with built-in safety and protection. · PROTECTION FOR YOUR EQUIPMENT & MATERIALS protect your construction site from vandalism and theft with our video verification system.
A good security plan, like a good construction plan, requires special attention and detail. [Company Name]'s team of security consultants can help you design your system to maximize the safety and protection of your location, yet cost-effective to' meet your budget parameters. Call [Phone Number] today to arrange appointment to review the best in security services.
Sincerely,
Security Consultant
LT-1988 I 19322
© 2019 Digital Monitoring Products, Inc.
4
D M P.CO M
@ D M PA L A R M S
RELOCATE
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
Congratulations for the continued growth and success of your business which has prompted your relocation to larger facilities.
Relocating a business requires taking many "top priorities" and executing a program to ensure all are completed successfully. With the security and safety of your business of foremost importance, we at [Your Company] can help eliminate the worry of this priority. We will provide the planning and installation of a versatile, user-friendly, security system designed to meet the "life-style" of your business today and adapt to meet your growing needs. Proper planning in many cases can save the owner up to 20% of the installation costs and guarantee an aesthetically pleasing security system.
Planning your security program in advance will: · SAVE YOU MONEY the system will be installed on or before move-in day ensuring an aesthetically pleasing system with minimum disruption to business. · PREVENT OCCUPANCY DELAY many cities require 24-hour Central station monitoring of sprinkler extinguishing and fire detection systems. · PREVENT AN EARLY LOSS your new location will have a security system operating when inventory and office equipment arrives.
A good security plan requires special attention and detail. [Your Company]'s team of security consultants can help design your security to maximize the safety and protection of your new location, yet stay cost-effective to meet your budget requirements. Call [Phone Number] for complete details or to arrange appointment.
Sincerely,
Security Consultant
LT-1989 I 19322
© 2019 Digital Monitoring Products, Inc.
D M P.CO M
@ D M PA L A R M S
5
BREAK & ENTRY
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
CRIME AND FIRE DAMAGE POSE THREAT TO BUSINESS LOCATIONS
As crime and fire continue to spell disaster for thousands of business or home locations in insert city area, many business or home owners do not realize the need for a security system until it's too late. Unfortunately, most of us still believe "it always happens to someone else."
Just recently, a break-in occurred on [Street]. Burglaries, robberies, aggravated assaults these are the types of crimes happening daily in our community.
While no business or home is exempt from the setbacks of crime or fire damage, a well planned. Cost-effective security system can play a major role in preserving the life of your business.
At [Your Company], your security is our business. Our services include: (Examples, list your companies services.)
· Burglar & hold-up · Fire detection systems · CCTV surveillance systems · Access control systems · U.L. Central station monitoring · Armed response
Call [Phone Number] today and a [Your Company] professional will conduct a no-cost security survey to help you structure a system which will protect your business or home and its assets while you spend your time concentrating on profits or enjoying your family.
Sincerely,
Security Consultant
LT-1981 I 19314
© 2019 Digital Monitoring Products, Inc.
6
D M P.CO M
@ D M PA L A R M S
NEW BUSINESS
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
Congratulations on the opening of your new business at [Business Name]!
While you undertake the many activities necessary to launch a successful business, we would like the opportunity to join your team as your security partner. [Your Company] has a special security package designed and priced for the safety and protection of new businesses such as yours. In addition, the program will:
· SAVE YOU MONEY You will get a [Number]% discount on a security system designed for the greatest degree of protection with minimum impact on your budget.
· PREVENT AN EARLY LOSS Immediate availability for system installation. Your building will have a security system operating when your inventory and office equipment arrives.
THIS PROGRAM IS UNMATCHED BY ANY ALARM COMPANY BECAUSE [YOUR COMPANY] QUALITY IS UNMATCHED IN THE INDUSTRY!
Your security is our business. Call today--[Phone Number]--and a [Your Company] professional will conduct a no-cost security analysis of your premises to help you structure a system which will protect your business and its assets while you concentrate on profits.
Sincerely,
Security Consultant
LT-1987 I 19322
© 2019 Digital Monitoring Products, Inc.
D M P.CO M
@ D M PA L A R M S
7
CHAMBER OF COMMERCE
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
As a fellow member of the [Area] Chamber of Commerce, we wish to welcome your company's membership to the Chamber and extend our sincere wishes for a most successful tenure in the activities of this vibrant business organization.
For businesses just like yours, [Your Company] has introduced a special CHAMBER MEMBERS SECURITY PACKAGE designed and priced for the safety and protection of your assets, personnel, and your most important commodity your customers. At [Your Company], the provider of security for hundreds of satisfied customers in [City], we protect what you can't afford to lose.
As the [Your Company] security consultant for your area, I would like to stop-by to personally introduce the various services we offer and answer any questions you might have regarding the safety and protection of your business. I will contact your office [Day] to arrange a time most convenient for you.
Sincerely,
Security Consultant
LT-1982 I 19322
© 2019 Digital Monitoring Products, Inc.
8
DM P.COM
@ D M PA L A R M S
CONTROLLER
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
TODAY'S TECHNOLOGY CAN INCREASE PROTECTION WHILE IT DECREASES YOUR COST. Is your "older" security system costing you more than the latest technology?
With the constantly changing economic conditions cutting into budgets, it just makes good business sense to maximize your operating dollars--especially the dollars allocated for the safety and protection of your investment and personnel.
For hundreds of companies just like yours, [Your Company] has replaced aging alarm systems with state-of-the-art technology and lowered the monthly monitoring cost.
We know your schedule is busy, but in 30 quick minutes we can provide a "no obligations" security survey of your facilities. We will present a proposal that could possibly SAVE YOU MONEY with a cost-effective security program.
As one of the leading, full-service, security companies serving [City], we have addressed the wants and needs of businesses such as yours and provided the full compliment of security services through our quality assurance program which guarantees we deliver as promised."
We will contact your office [Day] to arrange an appointment to present our program. It could provide extra dollars you can transfer to another "line item."
Sincerely,
Security Consultant
LT-1983 I 19314
© 2019 Digital Monitoring Products, Inc.
D M P.CO M
@ D M PA L A R M S
9
DON'T GET CAUGHT
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear Homeowner,
CRIME HAPPENS, DON'T BE CAUGHT UNPROTECTED! . No matter how much we wish it would go away, CRIME has a solid foothold in our communities. It seems every day we read or hear about criminal activities right in our own neighborhood.
Now you can take action to assist your law enforcement agencies in hardening the defenses of your community against crime with the installation of a [Your Company] security system. We design and install alarm systems to provide safety for your home and family against forces of burglary and fire.
As part of our on-going efforts to provide safety and "peace-of-mind" to our area communities, [Your Company] is providing no-cost security surveys to home in your neighborhood. In fact, we're making an exclusive, limited-time, offer to the homeowners in your area until [Date].
[Your Company] will present: · A [Number] percent discount on a complete burglary and fire alarm system · FREE system monitoring for burglary, fire, medical, and other emergencies for [Number] months;
You'll also be interested to know most home insurance companies offer substantial discounts (typically up to 20%) for homes that have a qualified security system installed.
Take the necessary action today to provide safety for your family. Contact me at [Phone Number] to arrange a free, no-obligation security survey and demonstration.
Sincerely,
Security Consultant
LT-1984 I 19322
© 2019 Digital Monitoring Products, Inc.
10
D M P.CO M
@ D M PA L A R M S
ELIMINATE RISK & WORRY
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
THIS INFORMATION COULD SAVE YOU TIME, MONEY, AND ELIMINATE THE RISK & WORRY.
Just stop for a moment to consider what crime and fire damage could do to your business. Replacing stolen office equipment could cost your business substantial dollars and countless hours of down-time. Vandalized files can take weeks to reconstruct and just one fire could put you out of business.
At [Your Company], the sign of security to hundreds of satisfied customers in [Area], we protect what you can't afford to lose.
For businesses just like yours, [Your Company] has recently introduced a special security package designed and priced for the safety and protection of your assets, personnel, and your most important commodity your customers. This program will:
· Save you money a system designed for the greatest degree of protection with minimum impact on your budget.
· Guarantee your satisfaction [Your Company Discount Program] (example might be "a six-month money- back guarantee if you are unhappy with our service.")
This program is unmatched by any alarm company because [Your Company] is unmatched in the industry!
Your security is our business. Call [Phone Number] today and we will arrange for a no-cost security analysis of your premises and present our quality program which will provide your business with the expertise and professional security attention you expect!
Sincerely,
Security Consultant
LT-1985 I 19322
© 2019 Digital Monitoring Products, Inc.
D M P.CO M
@ D M PA L A R M S
11
TAKEOVER
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
YOU COULD BE PAYING TOO MUCH MONEY FOR YOUR SECURITY SYSTEM!
In the past several months, we have welcomed many companies such as yours to the [Your Company] family of customers with new security systems featuring state-of-the-art technology. These systems, installed through the guaranties and assurances provided by our years of recognized service, are now saving them hundreds of dollars per month. Included among these customers are [Testimonial Customer Company Names].
You too can take advantage of our "RECESSION BUSTER" program which will return operational dollars to your profit line, yet provide the optimum in safety and protection for you, your personnel, and your customers. Unmatched in the industry, our program includes:
· Low installation costs · Guaranteed monthly rates · 24-Hour service and protection
While you take care of your business, your security is our business. Call [Phone Number] today and we will help eliminate the worry affiliated with your security and protection and save you money.
Sincerely,
Security Consultant
LT-1990 I 19322
© 2019 Digital Monitoring Products, Inc.
12
D M P.CO M
@ D M PA L A R M S
TOO MUCH CRIME
Letter
[Date] [Name] [Company] [Address] [City, State, Zip]
Dear [Name],
TOO MUCH CRIME...TOO LITTLE PROTECTION!
Our law enforcement agencies here in [City] are as good as they come. Second-to-none. But with everything else they have to deal with these days, they can't always be right there when we need them. Consequently, it's up to us take the necessary steps to protect our homes and loved ones.
And that's where [Your Company] would like to help!
If you've ever thought about the safety, security, and peace-of- mind a home security system would give you and your family, we encourage you to talk with us today. For a limited time, [Your Company] is making a very special offer. With the installation of a [System Name] security system by [Date], [Your Company] will give you:
· [Your Financing Offer] · Deferred payments for [Number of Months] · FREE system monitoring for [Number of Months]
Just give us a call at [Phone Number] and we will be happy to send you more information or schedule a time to give you a personal, no-cost, security survey for your home.
Sincerely,
Security Consultant
LT-1991 I 19322
© 2019 Digital Monitoring Products, Inc.
D M P.CO M
@ D M PA L A R M S
13
UPSELLING
Phone Script
Hello Mr/Mrs. Smith, this is with ,
Your Name
Your Company Name
your security company. This is not an emergency call! How are you today?
Great! The reason for my call is to let you know that I am calling to schedule your, no charge, customer care call that includes the following services:
· Replace your old worn yard signs and decals · Test your system connection to our central station -- we want to make sure you get the help
you need in that time of need · Clean your keypad(s) · Update your call list names and ensure you know what to do in the event of an emergency · Review false alarm procedures to prevent unnecessary false alarm charges · Perform a security, video, automation, (access if commercial), and fire assessment · Complete an alarm certificate for your insurance carrier to ensure you are getting the
maximum insurance discounts · Provide system instructions (for you and your employees) if needed · Ensure you have my contact information
Normally, this service would cost over $, however as a way of saying thank you for Your charge for a 1 2-hour service call
your valued service, we are doing this at no charge for you this month.
I am scheduling this call for this week or next week. Which would be better for you?
GREAT! Then would or be a better day for you?
Pick the day
Pick another day
Excellent, then I have you down for . Will 10:00 a.m. work? The day they chose
(If yes, schedule it. If no, give them another choice, then book it)
LT-2078 I 19323
© 2019 Digital Monitoring Products, Inc.
14
DM P.COM
@ D M PA L A R M S
Z-WAVE FAVORITES
PER SYSTEM
20
123 456
19325
19345
PANEL SPECIFICATION CHART
PANEL SPECIFICATIONS Total Number of Zones Number of Possible Hardwired Zones Number of Possible DMP Wireless Zones Number of Areas Event Buffer Number of User Codes
XTLplusTM 99 0 99 6 200 99
XTLtouchTM 99 0 99 6 200 99
Number of Door Access Points
0
0
Number of Supervised Keypads
7
7
Auxiliary Power
N/A
N/A
Switched 4-wire Smoke Detector Power
N/A
N/A
Bell Power
N/A
N/A
Form C Relay Outputs
N/A
N/A
Annunciator Outputs
N/A
N/A
24 VDC NAC
N/A
N/A
Number of Possible Z-Wave® Devices
140
140
XT30 42 42 32 6 100 30
8
8 500mA 100mA 1.5 Amps
0 4 N/A 140
XT50 58 42 48 6 200 99
8
8 500mA 100mA 1.5 Amps
0 4 N/A 140
XR150 142 142 100 8
12,000 10,000
8
8 1.5 Amp
Yes 1.5 Amps 2 to 106 4 to 146 Optional
140
XR550 574 574 500 32
12,000 10,000 32 out of box 96 max.
16 1.5 Amp
Yes 1.5 Amps 2 to 506 4 to 578 Optional
140
COMMUNICATION OPTIONS Digital Dialer with Serial 3 Communication
XTLplusTM No
XTLtouchTM No
XT30 Yes
Full Communication Over Data Networks
Yes
Yes
XT30 "N"
Cellular
Encrypted Communications Contact ID Reporting Format Smartphone App Dual Reporting to Two Receivers Dual Phone Line Capability 8 Communication Paths Adaptive Technology
Yes w/ 265LTE
No No Yes Yes No No No
Yes w/ 265LTE
No No Yes Yes No No No
Yes w/263LTE
No Yes Yes Yes No No No
XT50 Yes
XT50 "N"
Yes w/263LTE
No Yes Yes Yes No No No
XR150 Yes
XR150 "N"
Yes w/263LTE
No Yes Yes Yes Yes Yes Yes
XR550 Yes
XR550"N" or "E" Yes
w/263LTE XR550 "E"
Yes Yes Yes Yes Yes Yes
22
23
Sales Directory
LT-0456 19262
Sales Leadership
VICE PRESIDENT OF SALES
Mark NeSmith Vice President of Sales 800-641-4282 x463 Cell: 417-839-2547 MNeSmith@DMP.com
NATIONAL ACCOUNTS
Jamie Brennan Director of National Accounts 800-641-4282 x104 Cell: 417-631-8226 JBrennan@DMP.com
NATIONAL EXECUTIVE DIRECTOR
Jim Hawthorne Executive Director of Sales 800-641-4282 x576 Cell: 404-606-1639 JHawthorne@DMP.com
STRATEGIC ACCOUNTS
Vince Adams Director of Strategic Accounts 800-641-4282 x456 Cell: 417-848-0039 VAdams@DMP.com
WEST DIRECTOR Paul Wassem Director of Sales, West 800-641-4282 x577 Cell: 417-422-1003 PWassem@DMP.com
FINANCIAL SOLUTIONS Sean Cleary Director of Financial Solutions 800-641-4282 x5732 Cell: 417-983-4347 SCleary@DMP.com
CENTRAL DIRECTOR
Derek Ottman Director of Sales, Central 800-641-4282 x454 Cell: 417-773-7198 DOttman@DMP.com
EAST DIRECTOR
Jim Hawthorne Executive Director of Sales 800-641-4282 x576 Cell: 404-606-1639 JHawthorne@DMP.com
FINANCIAL SOLUTIONS
Jonathan Patton Manager of Financial Solutions 800-641-4282 x561 Cell: 417-300-2421 JPatton@DMP.com
LATIN AMERICA
Carlos Mecca Director of Sales, Latin America 417-831-9362 x470 Cell: 417-422-0530 CMecca@DMP.com
BANKING SOLUTIONS Pat Tobin Executive Director of Banking Solutions 800-641-4282 x499 Cell: 209-769-4718 PTobin@DMP.com
DMP INTERNATIONAL Joe Hurst President of DMP International 417-831-9362 x262 JHurst@DMP.com
DMP HEADQUARTERS 800-641-4282
CUSTOMER SERVICE 866-266-2826
CUSTOMER SERVICE FAX 800-743-5724
TECHNICAL SUPPORT 888-4DMPTEC
SECURECOM WIRELESS 877-700-8030
TWITTER @DMPAlarms
WEBSITE DMP.com
WEBSITE LOCATION: DMP.COM/CONTACT_US
Regions
CENTRAL CA Joshua Jetton Dealer Development Manager 800-641-4282 x5144 Cell: 417-709-9799 JJetton@DMP.com
GREAT LAKES Mark Barber Dealer Development Manager 800-641-4282 x468 Cell: 417-849-9420 MBarber@DMP.com
M I D - AT L A N T I C Dan Dossey Dealer Development Manager 800-641-4282 x460 Cell: 417-849-9437 DDossey@DMP.com
NEW ENGLAND Shayne Steele Dealer Development Manager 800-641-4282 x458 Cell: 781-774-0588 SSteele@DMP.com
NORTHERN TEXAS Derek Ottman Director of Sales, Central 800-641-4282 x454 Cell: 417-773-7198 DOttman@DMP.com
SOUTHEAST Hunter Pardue Dealer Development Manager 800-641-4282 x450 Cell: 417-880-2464 HPardue@DMP.com
SOUTHWEST Tim Cahoon Dealer Development Manager 800-641-4282 x462 Cell: 928-499-5625 TCahoon@DMP.com
Inside Sales
Chris Newman International/Inside Sales Manager 417-831-9362 x196 Cell: 417-849-8775 CNewman@DMP.com
Ed Myron Inside Sales 800-641-4282 x413 EMyron@DMP.com
CENTRAL STATES
Doug Rieman Dealer Development Manager 800-641-4282 x451 Cell: 417-861-2162 DRieman@DMP.com
FLORIDA
Cindy Gentleman Dealer Development Manager 800-641-4282 x549 Cell: 417-422-6667 CGentleman@DMP.com
LA
Paul Wassem Director of Sales, West 800-641-4282 x577 Cell: 417-422-1003 PWassem@DMP.com
LOWER MISSISSIPPI
Cory Bush Dealer Development Manager 800-641-4282 x589 Cell: 417-839-0224 CBush@DMP.com
MID-SOUTH
Johnny Byard Dealer Development Manager 800-641-4282 x464 Cell: 417-399-3418 JByard@DMP.com
MIDWEST
Michael McEvilly Dealer Development Manager 800-641-4282 x5143 Cell: 417-401-2559 MMcEvilly@DMP.com
NORTHEAST
NORTHERN CA
Thomas Francescangeli Tauni Wallace
Dealer Development Manager
Dealer Development Manager
800-641-4282 x596 Cell: 417-300-6066
800-641-4282 x5141 Cell: 417-408-3573
TFrancescangeli@DMP.com TWallace@DMP.com
NORTHWEST
Paul Wassem Director of Sales, West 800-641-4282 x577 Cell: 417-422-1003 PWassem@DMP.com
NYC
Ken Nelson Dealer Development Manager 800-641-4282 x457 Cell: 417-849-8135 KNelson@DMP.com
SOUTHERN CA
Jeff Spatz Dealer Development Manager 800-641-4282 x5142 Cell: 417-689-7045 JSpatz@DMP.com
SOUTHERN TEXAS
Aaron Thomas Dealer Development Manager 800-641-4282 x466 Cell: 417-459-1509 AThomas@DMP.com
UPPER MIDWEST
Nick Hiney Dealer Development Manager 800-641-4282 x5731 Cell: 417-987-3779 NHiney@DMP.com
Kohl Kellams Inside Sales 800-641-4282 x174 KKellams@DMP.com
Gustavo Montalvo Inside Sales 800-641-4282 x243 GMontalvo@DMP.com
Mikayla Wilson Inside Sales 800-641-4282 x239 MWilson@DMP.com
NOTES
24
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