Section 1.01 March 12, 2021 The Correspondent Division Page 2 of 20 Correspondent Seller Guide Broker Seller Guide Related Bulletins General Related bulletins are provided below in PDF format. To view the list of published
Mar 12, 2021 · 20 pages —
New Year's Day. •. Independence Day. •. Veterans Day. •. Martin Luther King, Jr. Day. •. Labor day. •. Thanksgiving Day. •. President's Day.
Section 1.01 - The Correspondent Division In This Policy Section This policy section contains the following topics. Related Bulletins ............................................................................................................ 2 General Information ....................................................................................................... 2 Truist Business Hours and Holiday Schedule ........................................................... 2 Key Correspondent Division Contacts ........................................................................... 3 Purchase Relations ................................................................................................... 6 Correspondent Delegated Sales Team..................................................................... 9 Key Non-Delegated Contacts ...................................................................................... 12 Inside Sales Managers ............................................................................................ 13 Underwriting ............................................................................................................ 14 Purchase Review/CSR............................................................................................ 15 Correspondent Support and Funding Department .................................................. 15 Correspondent Support Contacts ................................................................................ 16 Product Support ...................................................................................................... 16 Registration/ Lock-in Staff ....................................................................................... 16 Origination Systems Support (OSS) ....................................................................... 17 Final Documentation Department ........................................................................... 17 CorrAdvantage Support Contacts ........................................................................... 17 Customer Service Support........................................................................................... 18 Correspondent Customer Service Support ............................................................. 18 Wire Transfer ............................................................................................................... 18 Truist Websites ............................................................................................................ 19 Business to Business Website LendingSpace.com .............................................. 19 Delivery of Notifications........................................................................................... 19 Regular and Express Mail Address Matrix .................................................................. 20 Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 1 of 20 Related Bulletins General Related bulletins are provided below in PDF format. To view the list of published bulletins, select the applicable year below. 2021 2020 2019 2018 General Information General Questions concerning sales and marketing may be directed to the Correspondent Division. Personnel and their direct numbers follow. Truist Business Hours and Holiday Schedule The business hours of Truist are between 8:00 a.m. and 5:00 p.m. (EST or EDT, as applicable). Truist is closed on the following holidays: New Year's Day Martin Luther King, Jr. Day President's Day Memorial Day Independence Day Labor day Columbus Day Veterans Day Thanksgiving Day Christmas Day Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 2 of 20 Key Correspondent Division Contacts Matthew Holland, Senior Vice President National Correspondent Production Manager Matthew.W.Holland@truist.com Elizabeth Godwin, Senior Vice President Correspondent Mortgage Operations Manager Elizabeth.Godwin@truist.com Jennifer Hatcher, First Vice President Client Delight Manager Jennifer.Hatcher@truist.com Dave Van Aken, Vice President Sale Administration and Support Manager Dave.VanAken@truist.com Ana Restrepo, Vice President Delegated Quality Manager Ana.Restrepo@truist.com Debbie Markert, Group Vice President National Correspondent Credit Leader Debbie.Markert@truist.com 804.291.0306 804.291.0164 804.291.0468 804.319.8886 252.296.0359 804.291.0874 Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 3 of 20 Key Correspondent Division Contacts, Continued Richmond, VA Campus Rhoda Raymond, Group Vice President VA Campus Manager Rhoda.L.Raymond@truist.com Susan Michaels Compliance Manager Susan.G.Michaels@truist.com Amanda G. Frost, Assistant Vice President Purchase Review Manager Amanda.G.Frost@truist.com Madeline LaRose TPO Funding Manager Madeline.LaRose@truist.com Pam Rooker TPO Setup Manager Pam.Rooker@truist.com Irvine, CA Campus Vicky Hamilton, Group Vice President CA Campus Manager Vicky.L.Hamilton@truist.com Desiree Craig, Assistant Vice President Non-Delegated Operations Manager Desiree.Craig@truist.com Scott Schurmer, Assistant Vice President Operations Manager Scott.Schurmer@truist.com 804.319.1474 804.291.0314 804.291.0798 804.319.2461 804.291.2300 949.341.5858 949.341.5813 949.341.5873 Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 4 of 20 Key Correspondent Division Contacts, Continued Wilson, NC Campus Christina Powers, Senior Vice President Wilson Campus Manager Christina.Powers@truist.com Donna Baker, Assistant Vice President Purchase Review Manager Donna.Baker@truist.com Alana Gilbert, Vice President Purchase Review Manager Alana.Gilbert@truist.com Jennifer McLeod, Assistant Vice President Purchase Review Manager Jennifer.McLeod@truist.com Amanda Capps, Assistant Vice President Purchase Review Manager Amanda.Capps@truist.com Bridgett Tedder, Assistant Vice President Set Up Funding Manager Bridgett.Tedder@truist.com Julie Wood, Assistant Vice President Purchase Review Manager Julie.Wood@truist.com DeAndra Lucas, Assistant Vice President Set Up Funding Manager Deandra.Lucas@truist.com Melissa Sutton, Assistant Vice President Purchase Review Manager Melissa.Sutton@truist.com Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide 252.296.0259 252.296.0292 252.296.0269 252.296.0282 252.296.0289 252.296.0942 252.296.0274 252.360.2039 252.296.0944 Continued on next page March 12, 2021 Page 5 of 20 Key Correspondent Division Contacts, Continued Purchase Relations Purchase Relations Teresa Johnston, Vice President Purchase Relations Manager Teresa.Johnston@truist.com Kathy Neldon, Assistant Vice President Purchase Relations Manager Kathryn.Neldon@truist.com Carly Thomas, Assistant Vice President Senior Purchase Relations Specialist/Post-Purchase-Delivery Carly.Thomas@truist.com Julie Grubb, Vice President Purchase Relations Manager Julie.Grubb@truist.com Victoria Barnett, Vice President Purchase Relations Manager Victoria.Barnett@truist.com 804.291.0826 804.923.0712 804.291.0790 252.296.0202 252.296.0266 Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 6 of 20 Key Correspondent Division Contacts, Continued Purchase Relations, (continued) Purchase Relations Specialist Donna Holley Contact Information 804.291.2201 Donna.Holley@truist.com Trish Clark 804.923.0704 Trish.Clark@truist.com Helen Duty 804.923.0706 Helen.Duty@truist.com Melanie Little 804.923.0710 Melanie.Little@truist.com Tiffany Hoffman 804.291.0877 Tiffany.L.Hoffman@truist.com Sherita Frederick 804.923.0707 Sherita.Frederick@truist.com Yashica Dennis 804.291.0381 Yashica.Dennis@truist.com Edith Kidd 804.319.4793 Edith.Kidd@truist.com Tanya Tyree Cole tanya.tyreecole@truist.com Ayodele Shokunbi 804.291.0852 ayodele.shokunbi@truist.com Marissa Tarzier 804.319.2722 marissa.a.tarzier@truist.com LaTanya Marsh latanya.marsh@truist.com Key Correspondent Division Contacts, Continued Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide Continued on next page March 12, 2021 Page 7 of 20 Purchase Relations, (continued) Purchase Relations Specialist Amanda Bedford Kassy Whitlow Jada Oakey Leiny Gibson Tara Lyons Debra Burke Michaela Cartagena Jessica Faulk Morenda Barnes Contact Information 252.296.0233 Amanda.Bedford@truist.com 252.296.0901 Kassy.Whitlow@truist.com 252.296.0980 Jada.Oakey@truist.com 252.296.0291 Leiny.Gibson@truist.com 252.296.0907 Tara.Lyons@truist.com 252.296.0443 Debra.Burke@truist.com 252.296.0104 Michaela.Cartagena@truist.com Jessica.Faulk@truist.com 252.296.0906 Morenda.Barnes@truist.com Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 8 of 20 Key Correspondent Division Contacts, Continued Correspondent Delegated Sales Team Robert Ross, Senior Vice President Correspondent Western Division Production Manager Robert.Ross@truist.com Cristy DeWitt, Senior Vice President Correspondent Senior Production Manager Cristy.Dewitt@truist.com 918.364.1112 904.710.8175 The following table shows Delegated Account Manager and Correspondent Relations Coordinator Teams: Correspondent Delegated Sales Team Donna Miller, Vice President Account Manager Donna.Miller@truist.com States CT, IN, MA, ME, NH, NY, RI, VT Phone Number 508.380.1801 Heather Rusch Correspondent Relations Coordinator Heather.Rusch@truist.com Jennifer Peters, Vice President Account Manager Jennifer.Peters@truist.com IA, MO, MN, WI 804.923.0708 816.674.6912 Holly Nguyen Correspondent Relations Coordinator Holly.Nguyen@truist.com Brad Burney, Vice President Account Manager Brad.Burney@truist.com AL, AR, KS, LA, MS, NE, OK 804.923.0705 501.217.3520 Donnie Moore Correspondent Relations Coordinator Donnie.Moore@truist.com 252.296.0863 Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 9 of 20 Key Correspondent Division Contacts, Continued Correspondent Delegated Sales Team, (continued) Correspondent Delegated Sales Team Melissa Van Horn, Vice President Account Manager Melissa.L.VanHorn@truist.com Rich Robertson Correspondent Relations Coordinator Richard.E.Robertson@truist.com States TX Mark Egolf, Vice President Account Manager Mark.Egolf@truist.com Donnie Moore Correspondent Relations Coordinator Donnie.Moore@truist.com DC, DE, MD, NJ, PA Karen Anderson, Vice President Account Manager Karen.Anderson@truist.com Holly Nguyen Correspondent Relations Coordinator Holly.Nguyen@truist.com Steven Campbell, Vice President Account Manager Steven.Campbell@truist.com Rich Robertson Correspondent Relations Coordinator Richard.E.Robertson@truist.com AZ, CO, NM, UT KY, NC, OH, SC Kym Wright, Vice President Account Manager Kymberly.Wright@truist.com NV, CA Lincoln Branscome Correspondent Relations Coordinator Lincoln.Branscome@truist.com Phone Number Office: 805.439.1317 Mobile: 805.550.6193 804.923.0713 410.279.6437 252.296.0863 480.205.4485 804.923.0705 800.803.5549 804.923.0713 760.518.8527 804.823.0702 Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 10 of 20 Key Correspondent Division Contacts, Continued Correspondent Delegated Sales Team, (continued) Correspondent Delegated Sales Team Sam Hall, Vice President Account Manager Sam.Hall@truist.com States MI, TN, VA, WV Diane Grady Correspondent Relations Coordinator Diane.Grady@truist.com Randy Cowell, Vice President Account Manager Randy.Cowell@truist.com ID, MT, ND, OR, SD, WA, WY Diane Grady Correspondent Relations Coordinator Diane.Grady@truist.com Eric Blanks, Vice President Account Manager Eric.Blanks@truist.com FL, GA, IL Lincoln Branscome Correspondent Relations Coordinator Lincoln.Branscome@truist.com Phone Number 804.282.4019 804.923.0703 509.999.5321 804.923.0703 706.338.6012 804.923.0702 Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 11 of 20 Key Non-Delegated Contacts Matthew Holland, Senior Vice President National Correspondent Production Manager Matthew.W.Holland@truist.com Cristy DeWitt, Senior Vice President Correspondent Senior Production Manager Cristy.DeWitt@truist.com Dave Van Aken, Vice President Sales Administration and Support Manager Dave.VanAken@truist.com Vicky Hamilton, Group Vice President CA Campus Manager Vicky.L.Hamilton@truist.com Debbie Markert, Group Vice President National Correspondent Credit Leader Debbie.Markert@truist.com Robert Ross, Senior Vice President Sales Western Division Robert.Ross@truist.com 804.291.0306 904.710.8175 804.319.8886 949.341.5858 804.291.0874 918.364.1112 Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 12 of 20 Key Non-Delegated Division Contacts, Continued Inside Sales Managers Inside Sales Managers Rachel Bailey Southeast Region Truist Correspondent Lending 901 Semmes Ave., Mail Code VAMTG-1224 Richmond, VA 23224 Rachel.Bailey@truist.com States AL, AR, DC, DE, FL, GA, KY, LA, MD, MS, NC, SC, TN, VA Phone Number 804.658.4461 (Office) Gloria Papa Southwest Region Truist Correspondent Lending 133 Technology Drive, Suite 250 Irvine, CA 92618 Gloria.J.Papa@truist.com AZ, CO, NM, NV, TX, Southern CA, UT 714.476.4144 (Office) Anthony Freeman Northeast Region Truist Correspondent Lending 901 Semmes Ave., Mail Code VAMTG-1224 Richmond, VA 23224 Anthony.R.Freeman@truist.com CT, IA, IL, IN, MA, ME, MI, MN, MO, NH, NJ, NY, OH, PA, RI, VT, WI 515.783.2201 (Office) Barbara Nelson Northwest Region, NonDelegated Truist Correspondent Lending 133 Technology Drive, Suite 250 Irvine, CA 92618 Barbara.Nelson@truistt.com ID, KS, MT, ND, NE, Northern CA, OK, OR, SD, WA, WY 949.542.3811 (Office) Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 13 of 20 Key Non-Delegated Division Contacts, Continued Underwriting Judy Hall, Vice-President Underwriting Manager Richmond, VA Judy.Hall@truist.com 804.319.2068 Terri Rex, Vice-President Underwriting Manager Irvine, CA Terri.Rex@truist.com 949.341.5910 Trena Hoskins, Vice President Underwriting Manager Duluth, GA Trena.Hoskins@truist.com 770.936.3341 Kima Rogers, Vice President Underwriting Manager Wilson, NC Kima.Rogers@truist.com 252.296.0815 Lisa Kurtz, Vice President Underwriting Support Manager Richmond, VA Lisa.Kurtz@truist.com 804.319.2455 Underwriting Support and General Underwriting Questions (8 a.m. 8 p.m. EST) Loan Status Calls and Current Underwriting Turn Time www.stmpartners.com 800.382.2111 800.382.2111 Conventional Underwriting Scenarios and Questions E-mail Box (9 a.m. 7 p.m. EST) Correspondent.Underwriting@suntrust.com Reference: See Section 1.05: Underwriting for information on where and how to submit appraisals. Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 14 of 20 Key Non-Delegated Division Contacts, Continued Purchase Review/CSR Vicky Hamilton, Group Vice President CA Campus Manager Vickly.L.Hamilton@truist.com Desiree Craig, Assistant Vice President Non-Delegated Operations Manager Desiree.Craig@truist.com Scott Schurmer, Assistant Vice President Correspondent Operations Manager Scott.Schurmer@truist.com Christina Tsang, Officer Customer Service Representative Christina.Tsang@truist.com Slobodan Simikic Customer Service Representative Slobodan.Simikic@truist.com Mayra Hernandez Customer Service Representative Mayra.Hernandez@truist.com Vivian Delfin Customer Service Representative Vivian.Delfin@truist.com 949.341.5858 949.341.5813 949.341.5873 949.341.5857 949.341.5843 949.341.5856 Correspondent Support and Funding Department Pam Rooker TPO Setup Manager Pam.Rooker@truist.com 804.291.2300 Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 15 of 20 Correspondent Support Contacts Product Support Product Support Team Hours of Operation Facsimile 800.382.2111 8:00 a.m. to 6:00 p.m. EST 804.231.7178 Registration/ Lock-in Staff LaTekia Taylor, Officer Lock Desk Team Lead LaTekia.Taylor@truist.com 804.923.0651 Thomas E. Kimmey Subject Matter Expert (SME) - Pricing Thomas.e.Kimmey@truist.com Kay Marshall, First Vice President Lock Desk Manager Kay.Marshall@truist.com 804.291.2402 Kim Goodbody, Vice President Pricing Administration Manager Kim.Goodbody@truist.com 804.923.0650 Lock-in and Registration Desk 800.382.2111 Hours of Operation 8:30 a.m. to 7:00 p.m. EST Facsimile 804.231.7233 Lock in Desk E-mail Box for Changes and General Questions: Correspondentlockdesk@suntrust.com Note: Locks are not accepted through the email box. Continued on next page Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 16 of 20 Correspondent Support Contacts, Continued Origination Systems Support (OSS) LendingSpace Assistance AUS Support and OSS Team Hours of Operation Final Documentation Department Sheila Miles Team Lead Sheila.Miles@truist.com Simone Clark Taylor Team Lead Simone.Clark-Taylor@truist.com Stephanie Marcinkevich Operations Manager Stephanie.Marcinkevich@truist.com Final Docs Email: MTG.CorrespondentFD@suntrust.com Hours of Operation: CorrAdvantage Support Contacts Funding: Bridgett Tedder Bridgett.Tedder@Truist.com Delivery: Julie Wood Julie.Wood@Truist.com Final Documents: CorrAdvantage@BBandT.com 800.382.2111 800.382.2111 8:00 a.m. 7:00 p.m. EST 804.291.0094 804.291.2200 804.319.2519 7:30 a.m. 4:30 p.m. EST 252.296.0942 252.296.0274 Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 17 of 20 Customer Service Support Correspondent Customer Service Support Correspondent Liaison for Servicing Issues (Lenders Only) Servicing Department (Borrowers Only) Payoff Department 800.382.2111 800.634.7928 804.291.0740 Facsimile 801.567.6651 Wire Transfer Wire Transfer Wire transfer instructions are as follows: For payoffs and payments: Truist Bank, Richmond, Virginia ABA 061000104 Credit: Truist Bank Account Number: 201721740 Borrower Mortgage Loan Number Borrower Name Purpose: Payoff / Payment and Property address if Payoff Please be certain to use the accounts only for the purpose designated. For proper credit, the wire must reference the borrower's name and account number. Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 18 of 20 Truist Websites Business to Business Website LendingSpace. com Truist business to business website, LendingSpace (https://loanspherelendingspace.bkiconnect.com/stm/SRVLPSPORTAL/LsAuth/Appli cation/LsLogin/LsSubscriber.jsp), offers lenders the ability to perform the following functions on-line: view or download rate sheets and SRP schedules, register and/or lock a loan with immediate confirmation, view loan status using Pipeline Manager, access the online Correspondent Seller Guide Mortgage website for Borrowers Our mortgage website is a comprehensive website offering borrowers many timesaving online servicing related options including, but not limited to the following: make a mortgage payment at any time, access current mortgage loan information, update personal information, request a statement or loan documents, and sign up for SurePay automatic draft payment option. Delivery of Notifications Correspondent Clients are responsible for obtaining their underwriting decisions, purchase review pends, and purchases advices by utilizing the Doc Center function in LendingSpace. Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 19 of 20 Regular and Express Mail Address Matrix General Refer to the chart below for specific mailing addresses for Express Mail and regular U.S. Mail. The addresses are divided by documentation types. It is important that the "Attn: ("individual/department name") and the "Dept #" be included in the address. Type of Documentation Underwriting Fees, EPO payments, Final Doc Fees, Extended Lock Payments Miscellaneous Correspondence relating to Sales and Marketing Final Documents Title Policies Recorded Security Instruments Recorded Subordination Agreements Notes Department Tax Bills Hazard Insurance Policies, Flood Insurance Policies PMI/MIP Checks or Transfer of Servicing Information Mortgage Payments Express Mail Address Truist Bank Attn: Accounts Receivable Specialist Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224 Truist Bank Attn.: Correspondent Sales Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224 Truist Bank Attn.: Correspondent Final Docs Mail Code: RVW 5023 1001 Semmes Avenue Richmond, VA 23224 Truist Bank Attn: Notes Department Mail Code: RVW 4303 1001 Semmes Avenue Richmond, VA 23224 Truist Bank Mail Code: RVW 3166 1001 Semmes Avenue Richmond, VA 23224 Truist Bank Attn: Insurance Dept. Mail Code: RVW 3012 1001 Semmes Avenue Richmond, VA 23224 Truist Bank Attn: PMI/MIP Department Mail Code: RVW 0532 1001 Semmes Avenue Richmond, VA 23224 Truist Bank Attn: Payment Processing Mail Code: RVW 3042 1001 Semmes Avenue Richmond, VA 23224 Regular Mail Address Truist Bank Attn: Accounts Receivable Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224 Truist Bank Attn.: Correspondent Sales Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224 Truist Bank Attn.: Correspondent Final Docs Mail Code: RVW 5023 1001 Semmes Avenue Richmond, VA 23224 N/A Truist Bank Mail Code: RVW 3166 P.O. Box 85118 Richmond, VA 23285-5188 Truist Bank P. O. Box 47047 Atlanta, GA 30362 Truist Bank Attn: PMI/MIP Department Mail Code: RVW 0532 1001 Semmes Avenue Richmond, VA 23224 Truist Bank P. O. Box 79041 Baltimore, MD 21279-0041 Mail Code MTG 1612 MTG 1612 RVW 5023 RVW 4303 RVW 3166 RVW 3012 RVW 0532 RVW 3042 Section 1.01 The Correspondent Division Correspondent Seller Guide Broker Seller Guide March 12, 2021 Page 20 of 20Microsoft Word 2010