Section 1.01: The Correspondent Division | 03/12/2021

Correspondent Division, CRC, Account Manager, Customer Service, Support, Resource Center, Purchase Review, Underwriting Hours

"Correspondent Division, CRC, Account Manager, Customer Service, Support, Resource Center, Purchase Review, Underwriting Hours"

Satterfield.Tonya

Section 1.01 - The Correspondent Division

Section 1.01 March 12, 2021 The Correspondent Division Page 2 of 20 Correspondent Seller Guide Broker Seller Guide Related Bulletins General Related bulletins are provided below in PDF format. To view the list of published

The Correspondent Division - Correspondent Seller Guide

Mar 12, 2021 · 20 pages —

https://stmpartners.com/manual/cor/general/1.01correspondentdept

New Year's Day. •. Independence Day. •. Veterans Day. •. Martin Luther King, Jr. Day. •. Labor day. •. Thanksgiving Day. •. President's Day.

1.01correspondentdept
Section 1.01 - The Correspondent Division

In This Policy Section

This policy section contains the following topics.

Related Bulletins ............................................................................................................ 2 General Information ....................................................................................................... 2
Truist Business Hours and Holiday Schedule ........................................................... 2 Key Correspondent Division Contacts ........................................................................... 3
Purchase Relations ................................................................................................... 6 Correspondent Delegated Sales Team..................................................................... 9 Key Non-Delegated Contacts ...................................................................................... 12 Inside Sales Managers ............................................................................................ 13 Underwriting ............................................................................................................ 14 Purchase Review/CSR............................................................................................ 15 Correspondent Support and Funding Department .................................................. 15 Correspondent Support Contacts ................................................................................ 16 Product Support ...................................................................................................... 16 Registration/ Lock-in Staff ....................................................................................... 16 Origination Systems Support (OSS) ....................................................................... 17 Final Documentation Department ........................................................................... 17 CorrAdvantage Support Contacts ........................................................................... 17 Customer Service Support........................................................................................... 18 Correspondent Customer Service Support ............................................................. 18 Wire Transfer ............................................................................................................... 18 Truist Websites ............................................................................................................ 19 Business to Business Website ­LendingSpace.com .............................................. 19 Delivery of Notifications........................................................................................... 19 Regular and Express Mail Address Matrix .................................................................. 20

Section 1.01 The Correspondent Division Correspondent Seller Guide

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Related Bulletins

General

Related bulletins are provided below in PDF format. To view the list of published bulletins, select the applicable year below.
 2021  2020  2019  2018

General Information

General

Questions concerning sales and marketing may be directed to the Correspondent Division. Personnel and their direct numbers follow.

Truist Business Hours and Holiday Schedule

The business hours of Truist are between 8:00 a.m. and 5:00 p.m. (EST or EDT, as applicable). Truist is closed on the following holidays:

 New Year's Day  Martin Luther King, Jr. Day  President's Day  Memorial Day

 Independence Day  Labor day  Columbus Day

 Veterans Day  Thanksgiving Day  Christmas Day

Section 1.01 The Correspondent Division Correspondent Seller Guide

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Key Correspondent Division Contacts
Matthew Holland, Senior Vice President National Correspondent Production Manager Matthew.W.Holland@truist.com
Elizabeth Godwin, Senior Vice President Correspondent Mortgage Operations Manager Elizabeth.Godwin@truist.com
Jennifer Hatcher, First Vice President Client Delight Manager Jennifer.Hatcher@truist.com
Dave Van Aken, Vice President Sale Administration and Support Manager Dave.VanAken@truist.com
Ana Restrepo, Vice President Delegated Quality Manager Ana.Restrepo@truist.com
Debbie Markert, Group Vice President National Correspondent Credit Leader Debbie.Markert@truist.com

804.291.0306 804.291.0164 804.291.0468 804.319.8886 252.296.0359 804.291.0874
Continued on next page

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Key Correspondent Division Contacts, Continued
Richmond, VA Campus
Rhoda Raymond, Group Vice President VA Campus Manager Rhoda.L.Raymond@truist.com
Susan Michaels Compliance Manager Susan.G.Michaels@truist.com
Amanda G. Frost, Assistant Vice President Purchase Review Manager Amanda.G.Frost@truist.com
Madeline LaRose TPO Funding Manager Madeline.LaRose@truist.com
Pam Rooker TPO Setup Manager Pam.Rooker@truist.com
Irvine, CA Campus
Vicky Hamilton, Group Vice President CA Campus Manager Vicky.L.Hamilton@truist.com
Desiree Craig, Assistant Vice President Non-Delegated Operations Manager Desiree.Craig@truist.com
Scott Schurmer, Assistant Vice President Operations Manager Scott.Schurmer@truist.com

804.319.1474 804.291.0314 804.291.0798 804.319.2461 804.291.2300
949.341.5858 949.341.5813 949.341.5873 Continued on next page

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Key Correspondent Division Contacts, Continued
Wilson, NC Campus
Christina Powers, Senior Vice President Wilson Campus Manager Christina.Powers@truist.com
Donna Baker, Assistant Vice President Purchase Review Manager Donna.Baker@truist.com
Alana Gilbert, Vice President Purchase Review Manager Alana.Gilbert@truist.com
Jennifer McLeod, Assistant Vice President Purchase Review Manager Jennifer.McLeod@truist.com
Amanda Capps, Assistant Vice President Purchase Review Manager Amanda.Capps@truist.com
Bridgett Tedder, Assistant Vice President Set Up Funding Manager Bridgett.Tedder@truist.com
Julie Wood, Assistant Vice President Purchase Review Manager Julie.Wood@truist.com
DeAndra Lucas, Assistant Vice President Set Up Funding Manager Deandra.Lucas@truist.com
Melissa Sutton, Assistant Vice President Purchase Review Manager Melissa.Sutton@truist.com

Section 1.01 The Correspondent Division Correspondent Seller Guide

Broker Seller Guide

252.296.0259 252.296.0292 252.296.0269 252.296.0282 252.296.0289 252.296.0942 252.296.0274 252.360.2039 252.296.0944
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Key Correspondent Division Contacts, Continued

Purchase Relations

Purchase Relations
Teresa Johnston, Vice President Purchase Relations Manager Teresa.Johnston@truist.com
Kathy Neldon, Assistant Vice President Purchase Relations Manager Kathryn.Neldon@truist.com
Carly Thomas, Assistant Vice President Senior Purchase Relations Specialist/Post-Purchase-Delivery Carly.Thomas@truist.com
Julie Grubb, Vice President Purchase Relations Manager Julie.Grubb@truist.com
Victoria Barnett, Vice President Purchase Relations Manager Victoria.Barnett@truist.com

804.291.0826 804.923.0712 804.291.0790 252.296.0202 252.296.0266

Continued on next page

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Key Correspondent Division Contacts, Continued

Purchase Relations, (continued)

Purchase Relations Specialist Donna Holley

Contact Information
804.291.2201 Donna.Holley@truist.com

Trish Clark

804.923.0704 Trish.Clark@truist.com

Helen Duty

804.923.0706 Helen.Duty@truist.com

Melanie Little

804.923.0710 Melanie.Little@truist.com

Tiffany Hoffman

804.291.0877 Tiffany.L.Hoffman@truist.com

Sherita Frederick

804.923.0707 Sherita.Frederick@truist.com

Yashica Dennis

804.291.0381 Yashica.Dennis@truist.com

Edith Kidd

804.319.4793 Edith.Kidd@truist.com

Tanya Tyree Cole

tanya.tyreecole@truist.com

Ayodele Shokunbi

804.291.0852 ayodele.shokunbi@truist.com

Marissa Tarzier

804.319.2722 marissa.a.tarzier@truist.com

LaTanya Marsh

latanya.marsh@truist.com

Key Correspondent Division Contacts, Continued
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Purchase Relations, (continued)

Purchase Relations Specialist
Amanda Bedford

Kassy Whitlow

Jada Oakey

Leiny Gibson

Tara Lyons

Debra Burke

Michaela Cartagena Jessica Faulk
Morenda Barnes

Contact Information
252.296.0233 Amanda.Bedford@truist.com
252.296.0901 Kassy.Whitlow@truist.com
252.296.0980 Jada.Oakey@truist.com
252.296.0291 Leiny.Gibson@truist.com
252.296.0907 Tara.Lyons@truist.com
252.296.0443 Debra.Burke@truist.com
252.296.0104 Michaela.Cartagena@truist.com
Jessica.Faulk@truist.com
252.296.0906 Morenda.Barnes@truist.com

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Key Correspondent Division Contacts, Continued

Correspondent Delegated Sales Team

Robert Ross, Senior Vice President Correspondent Western Division Production Manager Robert.Ross@truist.com
Cristy DeWitt, Senior Vice President Correspondent Senior Production Manager Cristy.Dewitt@truist.com

918.364.1112 904.710.8175

The following table shows Delegated Account Manager and Correspondent Relations Coordinator Teams:

Correspondent Delegated Sales Team
Donna Miller, Vice President Account Manager Donna.Miller@truist.com

States
CT, IN, MA, ME, NH, NY, RI, VT

Phone Number 508.380.1801

Heather Rusch Correspondent Relations Coordinator Heather.Rusch@truist.com Jennifer Peters, Vice President Account Manager Jennifer.Peters@truist.com

IA, MO, MN, WI

804.923.0708 816.674.6912

Holly Nguyen Correspondent Relations Coordinator Holly.Nguyen@truist.com Brad Burney, Vice President Account Manager Brad.Burney@truist.com

AL, AR, KS, LA, MS, NE, OK

804.923.0705 501.217.3520

Donnie Moore Correspondent Relations Coordinator Donnie.Moore@truist.com

252.296.0863

Continued on next page

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Key Correspondent Division Contacts, Continued

Correspondent Delegated Sales Team, (continued)

Correspondent Delegated Sales Team
Melissa Van Horn, Vice President Account Manager Melissa.L.VanHorn@truist.com
Rich Robertson Correspondent Relations Coordinator Richard.E.Robertson@truist.com

States TX

Mark Egolf, Vice President Account Manager Mark.Egolf@truist.com
Donnie Moore Correspondent Relations Coordinator Donnie.Moore@truist.com

DC, DE, MD, NJ, PA

Karen Anderson, Vice President Account Manager Karen.Anderson@truist.com
Holly Nguyen Correspondent Relations Coordinator Holly.Nguyen@truist.com
Steven Campbell, Vice President Account Manager Steven.Campbell@truist.com
Rich Robertson Correspondent Relations Coordinator Richard.E.Robertson@truist.com

AZ, CO, NM, UT KY, NC, OH, SC

Kym Wright, Vice President Account Manager Kymberly.Wright@truist.com

NV, CA

Lincoln Branscome Correspondent Relations Coordinator Lincoln.Branscome@truist.com

Phone Number Office: 805.439.1317 Mobile: 805.550.6193
804.923.0713 410.279.6437 252.296.0863
480.205.4485 804.923.0705 800.803.5549 804.923.0713
760.518.8527 804.823.0702

Continued on next page

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Key Correspondent Division Contacts, Continued

Correspondent Delegated Sales Team, (continued)

Correspondent Delegated Sales Team
Sam Hall, Vice President Account Manager Sam.Hall@truist.com

States MI, TN, VA, WV

Diane Grady Correspondent Relations Coordinator Diane.Grady@truist.com

Randy Cowell, Vice President Account Manager Randy.Cowell@truist.com

ID, MT, ND, OR, SD, WA, WY

Diane Grady Correspondent Relations Coordinator Diane.Grady@truist.com

Eric Blanks, Vice President Account Manager Eric.Blanks@truist.com

FL, GA, IL

Lincoln Branscome Correspondent Relations Coordinator Lincoln.Branscome@truist.com

Phone Number 804.282.4019 804.923.0703 509.999.5321 804.923.0703 706.338.6012 804.923.0702

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Key Non-Delegated Contacts
Matthew Holland, Senior Vice President National Correspondent Production Manager Matthew.W.Holland@truist.com
Cristy DeWitt, Senior Vice President Correspondent Senior Production Manager Cristy.DeWitt@truist.com
Dave Van Aken, Vice President Sales Administration and Support Manager Dave.VanAken@truist.com
Vicky Hamilton, Group Vice President CA Campus Manager Vicky.L.Hamilton@truist.com
Debbie Markert, Group Vice President National Correspondent Credit Leader Debbie.Markert@truist.com
Robert Ross, Senior Vice President Sales ­ Western Division Robert.Ross@truist.com

804.291.0306 904.710.8175 804.319.8886 949.341.5858 804.291.0874 918.364.1112

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Key Non-Delegated Division Contacts, Continued

Inside Sales Managers

Inside Sales Managers Rachel Bailey Southeast Region Truist Correspondent Lending 901 Semmes Ave., Mail Code VAMTG-1224 Richmond, VA 23224 Rachel.Bailey@truist.com

States AL, AR, DC, DE, FL, GA, KY, LA, MD, MS, NC, SC, TN, VA

Phone Number 804.658.4461 (Office)

Gloria Papa Southwest Region Truist Correspondent Lending 133 Technology Drive, Suite 250 Irvine, CA 92618 Gloria.J.Papa@truist.com

AZ, CO, NM, NV, TX, Southern CA, UT

714.476.4144 (Office)

Anthony Freeman Northeast Region Truist Correspondent Lending 901 Semmes Ave., Mail Code VAMTG-1224 Richmond, VA 23224 Anthony.R.Freeman@truist.com

CT, IA, IL, IN, MA, ME, MI, MN, MO, NH, NJ, NY, OH, PA, RI, VT, WI

515.783.2201 (Office)

Barbara Nelson Northwest Region, NonDelegated Truist Correspondent Lending 133 Technology Drive, Suite 250 Irvine, CA 92618 Barbara.Nelson@truistt.com

ID, KS, MT, ND, NE, Northern CA, OK, OR, SD, WA, WY

949.542.3811 (Office)

Continued on next page

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Key Non-Delegated Division Contacts, Continued

Underwriting

Judy Hall, Vice-President Underwriting Manager Richmond, VA Judy.Hall@truist.com

804.319.2068

Terri Rex, Vice-President Underwriting Manager Irvine, CA Terri.Rex@truist.com

949.341.5910

Trena Hoskins, Vice President Underwriting Manager Duluth, GA Trena.Hoskins@truist.com

770.936.3341

Kima Rogers, Vice President Underwriting Manager Wilson, NC Kima.Rogers@truist.com

252.296.0815

Lisa Kurtz, Vice President Underwriting Support Manager Richmond, VA Lisa.Kurtz@truist.com

804.319.2455

Underwriting Support and General Underwriting Questions (8 a.m. ­ 8 p.m. EST)
Loan Status Calls and Current Underwriting Turn Time www.stmpartners.com

800.382.2111 800.382.2111

Conventional Underwriting Scenarios and Questions E-mail Box (9 a.m. ­ 7 p.m. EST) Correspondent.Underwriting@suntrust.com

Reference: See Section 1.05: Underwriting for information on where and how to submit appraisals.

Continued on next page

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Key Non-Delegated Division Contacts, Continued

Purchase Review/CSR

Vicky Hamilton, Group Vice President CA Campus Manager Vickly.L.Hamilton@truist.com
Desiree Craig, Assistant Vice President Non-Delegated Operations Manager Desiree.Craig@truist.com
Scott Schurmer, Assistant Vice President Correspondent Operations Manager Scott.Schurmer@truist.com
Christina Tsang, Officer Customer Service Representative Christina.Tsang@truist.com
Slobodan Simikic Customer Service Representative Slobodan.Simikic@truist.com
Mayra Hernandez Customer Service Representative Mayra.Hernandez@truist.com
Vivian Delfin Customer Service Representative Vivian.Delfin@truist.com

949.341.5858 949.341.5813 949.341.5873 949.341.5857 949.341.5843 949.341.5856

Correspondent Support and Funding Department

Pam Rooker TPO Setup Manager Pam.Rooker@truist.com

804.291.2300 Continued on next page

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Correspondent Support Contacts

Product Support

Product Support Team Hours of Operation Facsimile

800.382.2111 8:00 a.m. to 6:00 p.m. EST
804.231.7178

Registration/ Lock-in Staff

LaTekia Taylor, Officer Lock Desk Team Lead LaTekia.Taylor@truist.com

804.923.0651

Thomas E. Kimmey Subject Matter Expert (SME) - Pricing Thomas.e.Kimmey@truist.com

Kay Marshall, First Vice President Lock Desk Manager Kay.Marshall@truist.com

804.291.2402

Kim Goodbody, Vice President Pricing Administration Manager Kim.Goodbody@truist.com

804.923.0650

Lock-in and Registration Desk

800.382.2111

Hours of Operation

8:30 a.m. to 7:00 p.m. EST

Facsimile

804.231.7233

Lock in Desk E-mail Box for Changes and General Questions: Correspondentlockdesk@suntrust.com

Note: Locks are not accepted through the email box.

Continued on next page

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Correspondent Support Contacts, Continued

Origination Systems Support (OSS)

LendingSpace Assistance AUS Support and OSS Team

Hours of Operation

Final Documentation Department

Sheila Miles Team Lead Sheila.Miles@truist.com

Simone Clark ­ Taylor Team Lead Simone.Clark-Taylor@truist.com

Stephanie Marcinkevich Operations Manager Stephanie.Marcinkevich@truist.com

Final Docs Email: MTG.CorrespondentFD@suntrust.com

Hours of Operation:

CorrAdvantage Support Contacts

Funding: Bridgett Tedder Bridgett.Tedder@Truist.com
Delivery: Julie Wood Julie.Wood@Truist.com
Final Documents: CorrAdvantage@BBandT.com

800.382.2111 800.382.2111 8:00 a.m. ­ 7:00 p.m. EST
804.291.0094 804.291.2200 804.319.2519
7:30 a.m. ­ 4:30 p.m. EST 252.296.0942 252.296.0274

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Customer Service Support

Correspondent Customer Service Support

Correspondent Liaison for Servicing Issues (Lenders Only)
Servicing Department (Borrowers Only)

Payoff Department

800.382.2111
800.634.7928 804.291.0740 Facsimile 801.567.6651

Wire Transfer
Wire Transfer Wire transfer instructions are as follows:
For payoffs and payments: Truist Bank, Richmond, Virginia ABA 061000104 Credit: Truist Bank Account Number: 201721740
Borrower Mortgage Loan Number Borrower Name Purpose: Payoff / Payment and Property address if Payoff
Please be certain to use the accounts only for the purpose designated. For proper credit, the wire must reference the borrower's name and account number.

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Truist Websites

Business to Business Website ­ LendingSpace. com

Truist

business

to

business

website,

LendingSpace

(https://loanspherelendingspace.bkiconnect.com/stm/SRVLPSPORTAL/LsAuth/Appli

cation/LsLogin/LsSubscriber.jsp), offers lenders the ability to perform the following

functions on-line:

 view or download rate sheets and SRP schedules,

 register and/or lock a loan with immediate confirmation,

 view loan status using Pipeline Manager,

 access the online Correspondent Seller Guide

Mortgage website for Borrowers Our mortgage website is a comprehensive website offering borrowers many timesaving online servicing related options including, but not limited to the following:  make a mortgage payment at any time,  access current mortgage loan information,  update personal information,  request a statement or loan documents, and  sign up for SurePay automatic draft payment option.

Delivery of Notifications

Correspondent Clients are responsible for obtaining their underwriting decisions, purchase review pends, and purchases advices by utilizing the Doc Center function in LendingSpace.

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Regular and Express Mail Address Matrix

General

Refer to the chart below for specific mailing addresses for Express Mail and regular U.S. Mail. The addresses are divided by documentation types. It is important that the "Attn: ("individual/department name") and the "Dept #" be included in the address.

Type of Documentation Underwriting Fees, EPO payments, Final Doc Fees, Extended Lock Payments
Miscellaneous Correspondence relating to Sales and Marketing
Final Documents Title Policies Recorded Security Instruments Recorded Subordination Agreements Notes Department
Tax Bills
Hazard Insurance Policies, Flood Insurance Policies
PMI/MIP Checks or Transfer of Servicing Information
Mortgage Payments

Express Mail Address
Truist Bank Attn: Accounts Receivable Specialist Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224
Truist Bank Attn.: Correspondent Sales Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224
Truist Bank Attn.: Correspondent Final Docs Mail Code: RVW 5023 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Attn: Notes Department Mail Code: RVW 4303 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Mail Code: RVW 3166 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Attn: Insurance Dept. Mail Code: RVW 3012 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Attn: PMI/MIP Department Mail Code: RVW 0532 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Attn: Payment Processing Mail Code: RVW 3042 1001 Semmes Avenue Richmond, VA 23224

Regular Mail Address Truist Bank Attn: Accounts Receivable Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224 Truist Bank Attn.: Correspondent Sales Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224 Truist Bank Attn.: Correspondent Final Docs Mail Code: RVW 5023 1001 Semmes Avenue Richmond, VA 23224 N/A
Truist Bank Mail Code: RVW 3166 P.O. Box 85118 Richmond, VA 23285-5188 Truist Bank P. O. Box 47047 Atlanta, GA 30362
Truist Bank Attn: PMI/MIP Department Mail Code: RVW 0532 1001 Semmes Avenue Richmond, VA 23224 Truist Bank P. O. Box 79041 Baltimore, MD 21279-0041

Mail Code
MTG 1612 MTG 1612 RVW 5023 RVW 4303 RVW 3166 RVW 3012 RVW 0532 RVW 3042

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