Section 1.01 March 12, 2021 The Correspondent Division Page 2 of 20 Correspondent Seller Guide Broker Seller Guide Related Bulletins General Related bulletins are provided below in PDF format. To view the list of published
Mar 12, 2021 · 20 pages —
New Year's Day. •. Independence Day. •. Veterans Day. •. Martin Luther King, Jr. Day. •. Labor day. •. Thanksgiving Day. •. President's Day.
Section 1.01 - The Correspondent Division
In This Policy Section
This policy section contains the following topics.
Related Bulletins ............................................................................................................ 2 General Information ....................................................................................................... 2
Truist Business Hours and Holiday Schedule ........................................................... 2 Key Correspondent Division Contacts ........................................................................... 3
Purchase Relations ................................................................................................... 6 Correspondent Delegated Sales Team..................................................................... 9 Key Non-Delegated Contacts ...................................................................................... 12 Inside Sales Managers ............................................................................................ 13 Underwriting ............................................................................................................ 14 Purchase Review/CSR............................................................................................ 15 Correspondent Support and Funding Department .................................................. 15 Correspondent Support Contacts ................................................................................ 16 Product Support ...................................................................................................... 16 Registration/ Lock-in Staff ....................................................................................... 16 Origination Systems Support (OSS) ....................................................................... 17 Final Documentation Department ........................................................................... 17 CorrAdvantage Support Contacts ........................................................................... 17 Customer Service Support........................................................................................... 18 Correspondent Customer Service Support ............................................................. 18 Wire Transfer ............................................................................................................... 18 Truist Websites ............................................................................................................ 19 Business to Business Website LendingSpace.com .............................................. 19 Delivery of Notifications........................................................................................... 19 Regular and Express Mail Address Matrix .................................................................. 20
Section 1.01 The Correspondent Division Correspondent Seller Guide
Broker Seller Guide
March 12, 2021 Page 1 of 20
Related Bulletins
General
Related bulletins are provided below in PDF format. To view the list of published bulletins, select the applicable year below.
2021 2020 2019 2018
General Information
General
Questions concerning sales and marketing may be directed to the Correspondent Division. Personnel and their direct numbers follow.
Truist Business Hours and Holiday Schedule
The business hours of Truist are between 8:00 a.m. and 5:00 p.m. (EST or EDT, as applicable). Truist is closed on the following holidays:
New Year's Day Martin Luther King, Jr. Day President's Day Memorial Day
Independence Day Labor day Columbus Day
Veterans Day Thanksgiving Day Christmas Day
Section 1.01 The Correspondent Division Correspondent Seller Guide
Broker Seller Guide
March 12, 2021 Page 2 of 20
Key Correspondent Division Contacts
Matthew Holland, Senior Vice President National Correspondent Production Manager Matthew.W.Holland@truist.com
Elizabeth Godwin, Senior Vice President Correspondent Mortgage Operations Manager Elizabeth.Godwin@truist.com
Jennifer Hatcher, First Vice President Client Delight Manager Jennifer.Hatcher@truist.com
Dave Van Aken, Vice President Sale Administration and Support Manager Dave.VanAken@truist.com
Ana Restrepo, Vice President Delegated Quality Manager Ana.Restrepo@truist.com
Debbie Markert, Group Vice President National Correspondent Credit Leader Debbie.Markert@truist.com
804.291.0306 804.291.0164 804.291.0468 804.319.8886 252.296.0359 804.291.0874
Continued on next page
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Key Correspondent Division Contacts, Continued
Richmond, VA Campus
Rhoda Raymond, Group Vice President VA Campus Manager Rhoda.L.Raymond@truist.com
Susan Michaels Compliance Manager Susan.G.Michaels@truist.com
Amanda G. Frost, Assistant Vice President Purchase Review Manager Amanda.G.Frost@truist.com
Madeline LaRose TPO Funding Manager Madeline.LaRose@truist.com
Pam Rooker TPO Setup Manager Pam.Rooker@truist.com
Irvine, CA Campus
Vicky Hamilton, Group Vice President CA Campus Manager Vicky.L.Hamilton@truist.com
Desiree Craig, Assistant Vice President Non-Delegated Operations Manager Desiree.Craig@truist.com
Scott Schurmer, Assistant Vice President Operations Manager Scott.Schurmer@truist.com
804.319.1474 804.291.0314 804.291.0798 804.319.2461 804.291.2300
949.341.5858 949.341.5813 949.341.5873 Continued on next page
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Key Correspondent Division Contacts, Continued
Wilson, NC Campus
Christina Powers, Senior Vice President Wilson Campus Manager Christina.Powers@truist.com
Donna Baker, Assistant Vice President Purchase Review Manager Donna.Baker@truist.com
Alana Gilbert, Vice President Purchase Review Manager Alana.Gilbert@truist.com
Jennifer McLeod, Assistant Vice President Purchase Review Manager Jennifer.McLeod@truist.com
Amanda Capps, Assistant Vice President Purchase Review Manager Amanda.Capps@truist.com
Bridgett Tedder, Assistant Vice President Set Up Funding Manager Bridgett.Tedder@truist.com
Julie Wood, Assistant Vice President Purchase Review Manager Julie.Wood@truist.com
DeAndra Lucas, Assistant Vice President Set Up Funding Manager Deandra.Lucas@truist.com
Melissa Sutton, Assistant Vice President Purchase Review Manager Melissa.Sutton@truist.com
Section 1.01 The Correspondent Division Correspondent Seller Guide
Broker Seller Guide
252.296.0259 252.296.0292 252.296.0269 252.296.0282 252.296.0289 252.296.0942 252.296.0274 252.360.2039 252.296.0944
Continued on next page
March 12, 2021 Page 5 of 20
Key Correspondent Division Contacts, Continued
Purchase Relations
Purchase Relations
Teresa Johnston, Vice President Purchase Relations Manager Teresa.Johnston@truist.com
Kathy Neldon, Assistant Vice President Purchase Relations Manager Kathryn.Neldon@truist.com
Carly Thomas, Assistant Vice President Senior Purchase Relations Specialist/Post-Purchase-Delivery Carly.Thomas@truist.com
Julie Grubb, Vice President Purchase Relations Manager Julie.Grubb@truist.com
Victoria Barnett, Vice President Purchase Relations Manager Victoria.Barnett@truist.com
804.291.0826 804.923.0712 804.291.0790 252.296.0202 252.296.0266
Continued on next page
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Key Correspondent Division Contacts, Continued
Purchase Relations, (continued)
Purchase Relations Specialist Donna Holley
Contact Information
804.291.2201 Donna.Holley@truist.com
Trish Clark
804.923.0704 Trish.Clark@truist.com
Helen Duty
804.923.0706 Helen.Duty@truist.com
Melanie Little
804.923.0710 Melanie.Little@truist.com
Tiffany Hoffman
804.291.0877 Tiffany.L.Hoffman@truist.com
Sherita Frederick
804.923.0707 Sherita.Frederick@truist.com
Yashica Dennis
804.291.0381 Yashica.Dennis@truist.com
Edith Kidd
804.319.4793 Edith.Kidd@truist.com
Tanya Tyree Cole
tanya.tyreecole@truist.com
Ayodele Shokunbi
804.291.0852 ayodele.shokunbi@truist.com
Marissa Tarzier
804.319.2722 marissa.a.tarzier@truist.com
LaTanya Marsh
latanya.marsh@truist.com
Key Correspondent Division Contacts, Continued
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Purchase Relations, (continued)
Purchase Relations Specialist
Amanda Bedford
Kassy Whitlow
Jada Oakey
Leiny Gibson
Tara Lyons
Debra Burke
Michaela Cartagena Jessica Faulk
Morenda Barnes
Contact Information
252.296.0233 Amanda.Bedford@truist.com
252.296.0901 Kassy.Whitlow@truist.com
252.296.0980 Jada.Oakey@truist.com
252.296.0291 Leiny.Gibson@truist.com
252.296.0907 Tara.Lyons@truist.com
252.296.0443 Debra.Burke@truist.com
252.296.0104 Michaela.Cartagena@truist.com
Jessica.Faulk@truist.com
252.296.0906 Morenda.Barnes@truist.com
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Key Correspondent Division Contacts, Continued
Correspondent Delegated Sales Team
Robert Ross, Senior Vice President Correspondent Western Division Production Manager Robert.Ross@truist.com
Cristy DeWitt, Senior Vice President Correspondent Senior Production Manager Cristy.Dewitt@truist.com
918.364.1112 904.710.8175
The following table shows Delegated Account Manager and Correspondent Relations Coordinator Teams:
Correspondent Delegated Sales Team
Donna Miller, Vice President Account Manager Donna.Miller@truist.com
States
CT, IN, MA, ME, NH, NY, RI, VT
Phone Number 508.380.1801
Heather Rusch Correspondent Relations Coordinator Heather.Rusch@truist.com Jennifer Peters, Vice President Account Manager Jennifer.Peters@truist.com
IA, MO, MN, WI
804.923.0708 816.674.6912
Holly Nguyen Correspondent Relations Coordinator Holly.Nguyen@truist.com Brad Burney, Vice President Account Manager Brad.Burney@truist.com
AL, AR, KS, LA, MS, NE, OK
804.923.0705 501.217.3520
Donnie Moore Correspondent Relations Coordinator Donnie.Moore@truist.com
252.296.0863
Continued on next page
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Key Correspondent Division Contacts, Continued
Correspondent Delegated Sales Team, (continued)
Correspondent Delegated Sales Team
Melissa Van Horn, Vice President Account Manager Melissa.L.VanHorn@truist.com
Rich Robertson Correspondent Relations Coordinator Richard.E.Robertson@truist.com
States TX
Mark Egolf, Vice President Account Manager Mark.Egolf@truist.com
Donnie Moore Correspondent Relations Coordinator Donnie.Moore@truist.com
DC, DE, MD, NJ, PA
Karen Anderson, Vice President Account Manager Karen.Anderson@truist.com
Holly Nguyen Correspondent Relations Coordinator Holly.Nguyen@truist.com
Steven Campbell, Vice President Account Manager Steven.Campbell@truist.com
Rich Robertson Correspondent Relations Coordinator Richard.E.Robertson@truist.com
AZ, CO, NM, UT KY, NC, OH, SC
Kym Wright, Vice President Account Manager Kymberly.Wright@truist.com
NV, CA
Lincoln Branscome Correspondent Relations Coordinator Lincoln.Branscome@truist.com
Phone Number Office: 805.439.1317 Mobile: 805.550.6193
804.923.0713 410.279.6437 252.296.0863
480.205.4485 804.923.0705 800.803.5549 804.923.0713
760.518.8527 804.823.0702
Continued on next page
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Key Correspondent Division Contacts, Continued
Correspondent Delegated Sales Team, (continued)
Correspondent Delegated Sales Team
Sam Hall, Vice President Account Manager Sam.Hall@truist.com
States MI, TN, VA, WV
Diane Grady Correspondent Relations Coordinator Diane.Grady@truist.com
Randy Cowell, Vice President Account Manager Randy.Cowell@truist.com
ID, MT, ND, OR, SD, WA, WY
Diane Grady Correspondent Relations Coordinator Diane.Grady@truist.com
Eric Blanks, Vice President Account Manager Eric.Blanks@truist.com
FL, GA, IL
Lincoln Branscome Correspondent Relations Coordinator Lincoln.Branscome@truist.com
Phone Number 804.282.4019 804.923.0703 509.999.5321 804.923.0703 706.338.6012 804.923.0702
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Key Non-Delegated Contacts
Matthew Holland, Senior Vice President National Correspondent Production Manager Matthew.W.Holland@truist.com
Cristy DeWitt, Senior Vice President Correspondent Senior Production Manager Cristy.DeWitt@truist.com
Dave Van Aken, Vice President Sales Administration and Support Manager Dave.VanAken@truist.com
Vicky Hamilton, Group Vice President CA Campus Manager Vicky.L.Hamilton@truist.com
Debbie Markert, Group Vice President National Correspondent Credit Leader Debbie.Markert@truist.com
Robert Ross, Senior Vice President Sales Western Division Robert.Ross@truist.com
804.291.0306 904.710.8175 804.319.8886 949.341.5858 804.291.0874 918.364.1112
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Key Non-Delegated Division Contacts, Continued
Inside Sales Managers
Inside Sales Managers Rachel Bailey Southeast Region Truist Correspondent Lending 901 Semmes Ave., Mail Code VAMTG-1224 Richmond, VA 23224 Rachel.Bailey@truist.com
States AL, AR, DC, DE, FL, GA, KY, LA, MD, MS, NC, SC, TN, VA
Phone Number 804.658.4461 (Office)
Gloria Papa Southwest Region Truist Correspondent Lending 133 Technology Drive, Suite 250 Irvine, CA 92618 Gloria.J.Papa@truist.com
AZ, CO, NM, NV, TX, Southern CA, UT
714.476.4144 (Office)
Anthony Freeman Northeast Region Truist Correspondent Lending 901 Semmes Ave., Mail Code VAMTG-1224 Richmond, VA 23224 Anthony.R.Freeman@truist.com
CT, IA, IL, IN, MA, ME, MI, MN, MO, NH, NJ, NY, OH, PA, RI, VT, WI
515.783.2201 (Office)
Barbara Nelson Northwest Region, NonDelegated Truist Correspondent Lending 133 Technology Drive, Suite 250 Irvine, CA 92618 Barbara.Nelson@truistt.com
ID, KS, MT, ND, NE, Northern CA, OK, OR, SD, WA, WY
949.542.3811 (Office)
Continued on next page
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Key Non-Delegated Division Contacts, Continued
Underwriting
Judy Hall, Vice-President Underwriting Manager Richmond, VA Judy.Hall@truist.com
804.319.2068
Terri Rex, Vice-President Underwriting Manager Irvine, CA Terri.Rex@truist.com
949.341.5910
Trena Hoskins, Vice President Underwriting Manager Duluth, GA Trena.Hoskins@truist.com
770.936.3341
Kima Rogers, Vice President Underwriting Manager Wilson, NC Kima.Rogers@truist.com
252.296.0815
Lisa Kurtz, Vice President Underwriting Support Manager Richmond, VA Lisa.Kurtz@truist.com
804.319.2455
Underwriting Support and General Underwriting Questions (8 a.m. 8 p.m. EST)
Loan Status Calls and Current Underwriting Turn Time www.stmpartners.com
800.382.2111 800.382.2111
Conventional Underwriting Scenarios and Questions E-mail Box (9 a.m. 7 p.m. EST) Correspondent.Underwriting@suntrust.com
Reference: See Section 1.05: Underwriting for information on where and how to submit appraisals.
Continued on next page
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Key Non-Delegated Division Contacts, Continued
Purchase Review/CSR
Vicky Hamilton, Group Vice President CA Campus Manager Vickly.L.Hamilton@truist.com
Desiree Craig, Assistant Vice President Non-Delegated Operations Manager Desiree.Craig@truist.com
Scott Schurmer, Assistant Vice President Correspondent Operations Manager Scott.Schurmer@truist.com
Christina Tsang, Officer Customer Service Representative Christina.Tsang@truist.com
Slobodan Simikic Customer Service Representative Slobodan.Simikic@truist.com
Mayra Hernandez Customer Service Representative Mayra.Hernandez@truist.com
Vivian Delfin Customer Service Representative Vivian.Delfin@truist.com
949.341.5858 949.341.5813 949.341.5873 949.341.5857 949.341.5843 949.341.5856
Correspondent Support and Funding Department
Pam Rooker TPO Setup Manager Pam.Rooker@truist.com
804.291.2300 Continued on next page
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Correspondent Support Contacts
Product Support
Product Support Team Hours of Operation Facsimile
800.382.2111 8:00 a.m. to 6:00 p.m. EST
804.231.7178
Registration/ Lock-in Staff
LaTekia Taylor, Officer Lock Desk Team Lead LaTekia.Taylor@truist.com
804.923.0651
Thomas E. Kimmey Subject Matter Expert (SME) - Pricing Thomas.e.Kimmey@truist.com
Kay Marshall, First Vice President Lock Desk Manager Kay.Marshall@truist.com
804.291.2402
Kim Goodbody, Vice President Pricing Administration Manager Kim.Goodbody@truist.com
804.923.0650
Lock-in and Registration Desk
800.382.2111
Hours of Operation
8:30 a.m. to 7:00 p.m. EST
Facsimile
804.231.7233
Lock in Desk E-mail Box for Changes and General Questions: Correspondentlockdesk@suntrust.com
Note: Locks are not accepted through the email box.
Continued on next page
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Correspondent Support Contacts, Continued
Origination Systems Support (OSS)
LendingSpace Assistance AUS Support and OSS Team
Hours of Operation
Final Documentation Department
Sheila Miles Team Lead Sheila.Miles@truist.com
Simone Clark Taylor Team Lead Simone.Clark-Taylor@truist.com
Stephanie Marcinkevich Operations Manager Stephanie.Marcinkevich@truist.com
Final Docs Email: MTG.CorrespondentFD@suntrust.com
Hours of Operation:
CorrAdvantage Support Contacts
Funding: Bridgett Tedder Bridgett.Tedder@Truist.com
Delivery: Julie Wood Julie.Wood@Truist.com
Final Documents: CorrAdvantage@BBandT.com
800.382.2111 800.382.2111 8:00 a.m. 7:00 p.m. EST
804.291.0094 804.291.2200 804.319.2519
7:30 a.m. 4:30 p.m. EST 252.296.0942 252.296.0274
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Customer Service Support
Correspondent Customer Service Support
Correspondent Liaison for Servicing Issues (Lenders Only)
Servicing Department (Borrowers Only)
Payoff Department
800.382.2111
800.634.7928 804.291.0740 Facsimile 801.567.6651
Wire Transfer
Wire Transfer Wire transfer instructions are as follows:
For payoffs and payments: Truist Bank, Richmond, Virginia ABA 061000104 Credit: Truist Bank Account Number: 201721740
Borrower Mortgage Loan Number Borrower Name Purpose: Payoff / Payment and Property address if Payoff
Please be certain to use the accounts only for the purpose designated. For proper credit, the wire must reference the borrower's name and account number.
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Truist Websites
Business to Business Website LendingSpace. com
Truist
business
to
business
website,
LendingSpace
(https://loanspherelendingspace.bkiconnect.com/stm/SRVLPSPORTAL/LsAuth/Appli
cation/LsLogin/LsSubscriber.jsp), offers lenders the ability to perform the following
functions on-line:
view or download rate sheets and SRP schedules,
register and/or lock a loan with immediate confirmation,
view loan status using Pipeline Manager,
access the online Correspondent Seller Guide
Mortgage website for Borrowers Our mortgage website is a comprehensive website offering borrowers many timesaving online servicing related options including, but not limited to the following: make a mortgage payment at any time, access current mortgage loan information, update personal information, request a statement or loan documents, and sign up for SurePay automatic draft payment option.
Delivery of Notifications
Correspondent Clients are responsible for obtaining their underwriting decisions, purchase review pends, and purchases advices by utilizing the Doc Center function in LendingSpace.
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Regular and Express Mail Address Matrix
General
Refer to the chart below for specific mailing addresses for Express Mail and regular U.S. Mail. The addresses are divided by documentation types. It is important that the "Attn: ("individual/department name") and the "Dept #" be included in the address.
Type of Documentation Underwriting Fees, EPO payments, Final Doc Fees, Extended Lock Payments
Miscellaneous Correspondence relating to Sales and Marketing
Final Documents Title Policies Recorded Security Instruments Recorded Subordination Agreements Notes Department
Tax Bills
Hazard Insurance Policies, Flood Insurance Policies
PMI/MIP Checks or Transfer of Servicing Information
Mortgage Payments
Express Mail Address
Truist Bank Attn: Accounts Receivable Specialist Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224
Truist Bank Attn.: Correspondent Sales Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224
Truist Bank Attn.: Correspondent Final Docs Mail Code: RVW 5023 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Attn: Notes Department Mail Code: RVW 4303 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Mail Code: RVW 3166 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Attn: Insurance Dept. Mail Code: RVW 3012 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Attn: PMI/MIP Department Mail Code: RVW 0532 1001 Semmes Avenue Richmond, VA 23224
Truist Bank Attn: Payment Processing Mail Code: RVW 3042 1001 Semmes Avenue Richmond, VA 23224
Regular Mail Address Truist Bank Attn: Accounts Receivable Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224 Truist Bank Attn.: Correspondent Sales Mail Code: MTG 1612 901 Semmes Avenue Richmond, VA 23224 Truist Bank Attn.: Correspondent Final Docs Mail Code: RVW 5023 1001 Semmes Avenue Richmond, VA 23224 N/A
Truist Bank Mail Code: RVW 3166 P.O. Box 85118 Richmond, VA 23285-5188 Truist Bank P. O. Box 47047 Atlanta, GA 30362
Truist Bank Attn: PMI/MIP Department Mail Code: RVW 0532 1001 Semmes Avenue Richmond, VA 23224 Truist Bank P. O. Box 79041 Baltimore, MD 21279-0041
Mail Code
MTG 1612 MTG 1612 RVW 5023 RVW 4303 RVW 3166 RVW 3012 RVW 0532 RVW 3042
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