orcam technologies MYEYE Wearable camera MYEYE2 User Manual

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OrCam User Guide
MyEye 2 and MyReader 2
August 2017
© 2017 OrCam Technologies Ltd. All rights reserved.
OrCam® is the trademark and brand name of OrCam Technologies Ltd. (“OrCam”) and OrCam is the sole
proprietor of all the rights and all the intellectual property rights in this guide and/or any other document
produced by OrCam relating thereto. The documents are protected by applicable intellectual property
laws including and without limitation copyrights, patents, trademarks, know how, trade secrets, and
international treaties. No license or rights are hereby transferred to the user of this guide and said guide
shall remain the sole and exclusive property of OrCam.
No part of this guide shall be used, reproduced, translated, converted, modified, adapted, displayed,
stored in a retrieval system, communicated, or transmitted by any means, for any commercial purpose,
including and without limitation, sale, resale, distribution, reproduction, license, rental, or lease without
receiving written permission from OrCam.
OrCam makes no expressed or implied representation or warranty as to the accuracy or completeness of
the contents of this guide, which is provided “as is", and assumes no responsibility or liability for any errors
or inaccuracies that may appear in this document or for any product that may be provided in association
with this document.
OrCam devices are intended to enhance the day-to-day lives of individuals with visual impairments. They
are not substitutes for existing methods or forms of assistance and should not be relied upon in
circumstances which are potentially life- or health-threatening or which could lead to financial loss.
OrCam devices should especially never be relied upon to drive vehicles or operate heavy machinery of any
kind.
United States and Canada
OrCam Inc.
1350 Broadway, Suite 1600
New York, NY 10018
United Kingdom
OrCam UK
60 Gresham Street
London EC2V 7BB
Website: www.orcam.com
Email: info@orcam.com
Item Number: DOC000056
Printing: MyEye 2 Version 8 EN – August 2017
1.800.713.3741
0800.358.5323
Table of Contents
1.
2.
3.
4.
5.
6.
Welcome to OrCam
How to use your OrCam
Configuration/Personalization
General Information
Troubleshooting
End User Terms and Conditions
This User Guide is also available for online viewing and download in PDF and audio
formats at: www.orcam.com/userguide
OrCam Customer Support
United States and Canada: 1.800.713.3741
United Kingdom: 0800.358.5323
support@orcam.com
Welcome to OrCam MyEye. As we guide you
through your OrCam learning experience, we
will show you all of the ways that OrCam can
improve your independence. Lets get started!!!
Welcome to OrCam
In addition to this overview of the features
and functions of the OrCam device, we
recommend that you also view the tutorial
videos at: www.orcam.com/tutorials
Head Unit with
Camera Mounted
What is OrCam MyEye
OrCam MyEye is an intuitive and easy to use
assistive device that will help you achieve
greater independence.
Components of Box
To help orient you with the OrCam device,
the top of the device is the side with the full
OrCam logo including the word ORCAM.
The OrCam Device consists of two main
parts, The Head Unit and the Base Unit.
Earpiece
(This section will need to be
updated when final box
components and final device are
finished but the following info is
here as a placeholder)
Head Unit
The Head Unit features a camera, an
earpiece, a microphone, and a cord that
connects to the OrCam Base Unit. When you
first receive the OrCam delivery box, and
prior to initial use, you need to assemble the
camera mount and connect it to your
eyeglasses frame.
Camera
in front
OrCam Buttons
Earpiece
(detachable) at the
The OrCam Base Unit has three buttons:
Power, Volume, and Trigger.
Power Button is a small, square shaped,
recessed, blue button (yellow for OrCam
MyReader) on the right side of the Base Unit
nearest to the socket for the Head Unit cable.
This button has four functions: Power On,
Suspending, Waking Up, and Power Off.
Volume Button is the long blue button
(yellow for OrCam MyReader), on the same
side as the Power button. It has three
functions: to change the volume; to scroll up
and down in Reading Navigation and in the
Settings menu; and to wake the device from
Suspend. To change the volume, press the
button on either side. The protruding circle is
the Volume Up button, whereas the indented
circle is the Volume Down button. You will
hear the message "volume up" up to "volume
max" or "volume down" down to "volume
minimum". There are ten volume levels
available.
Trigger Button is the blue button (yellow for
OrCam MyReader) on the opposite side of
the Volume button, on the same side as the
rubber flap. It has three functions:
1. Activating the Camera – A short press
activates the camera and initiates
reading text or recognizing faces,
products, banknotes or colors.
2. Controlling Reading Rate Speed –
While reading, press and hold the
Trigger button and simultaneously
press the Volume Up or Down button to
adjust the Reading Rate speed (words
per minute). The Reading Rate can be
set between 100 words per minute
(very slow) to 300 words per minute
(very fast).
3. Learning Mode – Press the trigger
button for two seconds to activate
Learning Mode. You will hear the
learning mode messages for Face or
Product Learning.
LED Indicator and Charging Ports
LED Indicator is near the volume button.
The light may be steady or may blink. When
the light is flashing red, it indicates that the
OrCam device is charging. When the light is
green, it indicates that the OrCam device is
powered on. When there is no light, it
indicates that the OrCam device is
suspended or powered off.
Charging Ports are on the same side as the
Trigger button. There are two ports beneath
the protective rubber flap. The circular one is
the port for the charger and the other is the
mini-USB port, which can be used to charge
the OrCam device.
Audio Out and Connector Cord
Audio Out
You may want to connect the OrCam
earphones or speakers to the Head Unit. Pull
out the back side of the Head Unit where the
speaker is located. This will reveal an audio
out socket The OrCam device will
automatically detect when earphones or an
external speaker are connected.
Note: make sure to remember to place the
detachable earpiece in a safe place out of
reach of small children and easy for you to
find.
Base Unit to Head Unit Connector Cord
The Base Unit is connected to the Head Unit
via a cord that plugs into a fitted connection
at the end of the Base Unit. Please do not
attempt to disconnect the Head Unit from
the Base Unit unless specifically directed to
do so by an OrCam representative, as this
may harm the device. If instructed to do so,
press and hold the Head Unit Connector
Release Button located beside the Head
Unit Connector on the Base Unit, and gently
remove or insert the connector out of or
into the socket.
Head Unit
Head Unit with camera and earpiece
(earpiece can be detached)
Detachable
Earpiece
Audio Out
Socket
Assembling Your OrCam
This chapter explains how you connect the
Head Unit of the device to your glasses. You
can leave the Head Unit attached to your
glasses so that it is always ready for use.
OrCam carrying pouch with accessories
Containing:
Charger (including travel
adaptor plugs), glasses mount and mount kit,
lens cleaning cloth, belt clip, earphones.
User Guide
This Guide and a refrigerator magnet with
contact details of OrCam User Support.
Attaching the Head Unit Mount
A small mount with magnets will be attached
to the arm of your glasses frame. The Head
Unit can be attached or removed from the
mount as needed. In the delivery box, there
are three plastic mounts. You can choose to
attach the mount to either the right or left arm
of your glasses frame. You can also attach
the mount to more than one pair of glasses,
such as your regular reading glasses or
sunglasses.
For assembling the mount, it is
recommended to select thicker frames. Very
thin frames, such as wire-frames, may cause
the mount to come loose and will not be able
to support the weight of the device. In case
the mount comes off of the glasses frame
you can replace it with a spare mount.
Attaching the Mount to
Eyeglasses
Clear a work surface and put together these
items for the mount assembly:
1.
2.
3.
4.
Your glasses frame
Your OrCam device - preferably
powered off
The plastic mount
Pair of small scissors (as provided
in the delivery box)
Step by Step Assembly of the plastic mount:
on right arm of glasses frame:
1.
2.
Remove the tab from the back side
of the mount.
Attach the Head Unit onto the
mount.
3.
Ensure the two straps are facing
upwards (down if you choose to
assemble on the left side).
4. Hold your glasses frame the right
way up - lenses are facing away
from you.
5. Position the mount correctly on the
arm of your glasses as follows:
Align the front end of the Head
Unit camera with the front end of
your glasses frame.
6. Ensure the Head Unit is parallel to
the glasses frame’s arm and that
the camera is facing forward.
7. Press the mount onto the arm of
the glasses frame.
8. Carefully detach the Head Unit
from the mount.
9. Carefully cut the top of the straps
along the indicated marking.
10. Pull each strap around the inner
side of arm and through the hole
on the bottom side of the mount.
11. Pull them tightly, so that the mount
is secured.
12. When straps are pulled all the way
through, carefully cut off the
remains close to the mount to
prevented possibility of scratches
and to ensure it looks aesthetic.
The mount is now attached to the glasses
frame and can be left there permanently. The
glasses frame can be folded with the mount
in place.
Note: If you prefer to attach the Head Unit on
to the left arm of the glasses frame, you will
need to have the mount straps facing down
during the assembly process. This will
ensure the magnets are properly aligned
with those on the head unit.
Attaching the Head Unit to the
Mount
The Head Unit is designed to be connected
to or disconnected from the mount as often
as you require. The connection between
them is made through a pair of magnets on
both parts.
1.
2.
3.
4.
5.
Attach the Head Unit onto the
mount.
Verify the camera points straight
forward relative to the arm of the
glasses frame.
Put on your glasses.
Verify that the camera is aligned
with the line of sight of your
glasses.
Extend your arm straight forward
in front of your face. Point your
finger upwards. If you hear a highpitched double-beep, the device is
placed correctly.
Note: If the device’s camera is angled too
high or too low, the OrCam camera may not
be accurately triggered, or may not perform
properly.
Getting Started
Initial Charging of the OrCam Device
Before you begin using the OrCam device,
you must initially charge it for a period of
eight hours. An OrCam charger is included in
the OrCam box.
(This section may need to be
updated depending on the
developer’s recommendations for
charging)
To charge the OrCam device:
1.
Attach the OrCarm charger to the
power socket under the rubber
flap on the OrCam Base Unit.
2.
Plug the charger into an electric
socket.
If this is the first time you are charging the
device, you should charge the battery in the
Base Unit for at least eight hours. After this
initial charge, the battery requires at least
four hours of charging time, if it has been
completely depleted.
A fully charged battery should work for up to
four hours of constant use and can remain in
Suspend mode for as long as twenty-four
hours.
Each time the device is connected or
disconnected from charging, it vibrates. This
is to ensure that you are aware that the
device has been connected or disconnected.
When the device is activated from Suspend
mode, it informs you how much battery
power remains.
Turning the OrCam Device On or
Off and Suspending
Before you turn the OrCam device on or off
it is recommended that you wear your
OrCam device so that you hear the system
messages.
To turn your OrCam device on or
off:
3.
To turn the device on, press the
POWER button on the Base Unit.
The device vibrates. During the
first minute of powering on, you
should hear continuous beeping
sounds. After approximately one
minute you will hear, “OrCam
Version 8 is ready. Battery is [this
many] percent charged.”
4.
If you did not hear the phrase,
“OrCam is ready,” or you are not
sure that the unit is on, press one
of the volume buttons (UP or
DOWN). If the device is on, you
will hear a response to your action.
5.
To turn the device off, press the
Power button once. You will hear
the message “Suspending. Press
again to shut down.” Press the
power button a second time. You
will hear, “Shutting down, please
wait.” Right before the unit shuts
down completely, the device says,
“Power off. Bye Bye.”
To enter or exit Suspend mode:
6.
To enter Suspend mode, press the
POWER button once. The device
announces “Suspending. Press
again to shut down”, then
announces “Suspending” and
automatically goes into Suspend
Mode.
7.
To exit Suspend mode press the
TRIGGER or VOLUME button on
the base Unit or gently tap the
center of the bottom of the Head
Unit where the small OrCam logo
is situated. You will hear, “Waking
up. Battery is [this many] percent
charged.”
Automatic Suspend and Power Off – To
conserve battery power, the OrCam device
has an automatic suspend feature. If you do
not trigger the device in some way, the
device automatically goes into Suspend
mode after three minutes of inactivity. When
the OrCam device is not used for about three
hours, it shuts itself off. This reduces the
chance of unnecessarily depleting the
battery.
How to Use OrCam
Interacting with your OrCam
Below you will learn how to interact
with your OrCam device
Gestures
You can interact with your OrCam using
simple and intuitive gestures
Stop Gesture
Use this gesture when you would like
OrCam to stop reading or recognizing
To activate the Stop Gesture, extend your hand
in front of your face. Ensure that the back of your
hand is facing you with your fingers fully spread
and extended vertically.
Time Gesture
The OrCam device can announce the
current time and date
Pointing with Your Finger
To hear the current time, raise your hand
upward with your fist closed and the back of
your hand facing you, as if looking at your watch.
After a few seconds, OrCam will tell you the
current time.
To hear the day of the week and the date in
addition to the time, keep your hand in place for
a few more seconds.
How to Read and Recognize
Below are descriptions of the basic
ways to let OrCam know you would like
to recognize text or objects. Later in this
guide you will find specifics for reading
as well as for face and product
recognition
OrCam can recognize text, products,
barcodes and banknotes through a
simple point of your finger
The camera shutter sound indicates that your
finger has left the frame, and a picture has been
taken.
Use the index finger of your strong hand to point
to what you want OrCam to recognize.
Recognizing with the Trigger
When the camera sees your finger, it knows you
want it to read or recognize something in front
of you.
Pressing the trigger button tells OrCam
to take a picture of everything that is in
front of you
For the camera to recognize your finger, hold
your finger vertically, so that the tip of your
finger is pointing up.
Extend your arm outward so that the tip of your
finger remains at eye level.
When the camera detects your finger, you will
hear a double-beep. Once you hear the beep,
immediately remove your finger from the frame
so that the camera can take a picture of what it
sees.
Use any finger to press the trigger button on
your head unit.
You will hear the shutter sound as OrCam takes
a picture of what is in front of it.
Ensure that you are pressing the center of the
trigger for best results.
If you would like to enter learning mode, then
you must press and hold the trigger for a few
seconds.
Automatic Recognition
After starting at text or an object for a
few seconds, OrCam will automatically
recognize what you are looking at
Look at the object you would like OrCam to
recognize for a few seconds.
After a few seconds, you will hear the camera
shutter and OrCam will let you know what is in
front of you.
Learning Mode
•
In Learning Mode you can teach OrCam
names of people and products
Note: OrCam has 10 volume levels you can
•
Press and hold the trigger button until you
hear a double shutter, followed by a single
beep a few seconds later.
•
OrCam will ask you to say the name of the
person or object in front of you after
another beep.
•
After saying the name out loud, press the
trigger button to confirm the name or
swipe the volume to re-record.
•
Each time OrCam recognizes a recorded
face or product, it will replay your
recording.
Volume
•
To increase volume, swipe your finger up
the volume panel on the head unit.
To decrease volume, swipe your finger
down the volume panel on the head unit.
choose from. Your OrCam will let you know
when you reach the maximum or minimum
volume level.
The Features Document is
attached separately due to
issues with photos and format.
Personalization
This section will have to be
updated for changes in the
audio menu (in terms of how
to enter it and in terms of the
order)
and
for
please
commands that will be in the
final version of MyEye 2
This section details the settings of the
OrCam device that can be changed to fit the
personal preferences of the user. These
settings include the reading speed (rate),
voice, gestures, outputs, automated face
recognition, tap, touch reading, and more.
Audio Settings Menu
The Audio Settings Menu provides access to
the OrCam device’s settings by listening to a
menu of options and selecting the setting you
desire to change.
settings categories. The device will
announce the current setting category
Press the Trigger button to select the
desired category.
4.
When entering a category, the device
will announce the current setting of this
category.
Follow
the
various
instructions.
5.
Once you have made a selection, the
device will announce "[This category]
set/changed to [the new setting]".
6.
Some options require the device to
enter Suspend Mode or to Restart in
order to take effect.
7.
Pressing the Trigger button and the
Volume simultaneously will return you
to the main menu, and from the main
menu exit the Audio Settings Menu.
To enter the Audio Settings Menu:
1.
Press the Trigger button and the
Volume button simultaneously for two
seconds and then release. The device
will announce: "To enter the setup
menu press the Trigger button, press
either Volume button to cancel". Press
the Trigger button.
2.
Once you have entered the Audio
Settings Menu, you will hear: “Main
menu. To set reading rate press
Trigger, to change other settings press
the Volume buttons”.
3.
Press the Volume Up (protruding circle)
or Volume Down (indented circle)
buttons to move through the available
Note: If at any stage no button is pressed
for a period of six seconds, the device will
repeat the last announcement three times,
then exit the Audio Settings Menu.
Audio Settings Menu Options
In the setup menu, you can customize the
following for your OrCam use:
5.3.
6.
Gesture Sensitivity Level
Face Settings Menu*
6.1.
Face Recognition Settings
Reading Rate
6.2.
Face Repetition Time
Change Volume
6.3.
Review Stored Faces
3.
Reading Language
6.4.
Delete All Faces
4.
Reading Settings
6.5.
Face Recognition Sensitivity
Level
1.
2.
5.
4.1.
Touch Reading
4.2.
Date Format
4.3.
Automatic Page Recognition
7.1.
Review Stored Products
4.4.
Automatic Page Recognition
Time
7.2.
Delete All Products
7.3.
Product Recognition
4.5.
Reading Navigation
7.4.
Barcode Recognition Settings
4.6.
Reading Navigation Pause Time
4.7.
Reading Navigation Control
Buttons
7.
Gesture Settings
5.1.
Stop Gesture
5.2.
Watch Gesture*
8.
Products, Barcodes, Bank Notes and
Colors Recognition Settings*
7.5.
Banknotes Recognition Settings
7.6.
Banknotes Currency Settings
7.7.
Color Recognition
General Settings Menu
8.1.
Change Voice
8.2.
Set Time
8.3.
Auto Suspend Time
8.4.
Reset All User Settings to
Default
8.5.
Camera Light Compatibility
8.6.
Tap Functionality
8.7.
Light Conditions Notifications
8.8.
OrCam Contact Information
8.9.
Device Serial ID
8.10. Software Version Info
9.
Exit
*[Items marked with an asterisk are] not
available in OrCam MyReader.
OrCam Please Commands
The OrCam Please commands provide an
alternative method to set some of the OrCam
device settings by pointing at the “OrCam
Please” phrases that appear in this guide
and on the OrCam website. When the
command has been identified successfully,
the device will play a distinct tone.
Note: When pointing to “OrCam Please”
commands, the device may not read the
command, but rather perform the command.
The relevant confirmation message will be
played.
Any of the “OrCam Please” phrases can be
printed individually or read from a computer
or smartphone screen – it is not required that
you read them from this User Guide. The text
should be printed or displayed alone, without
surrounding text. Make sure to use capital
letters in the beginning of each word and
type the word OrCam with capital C as well.
The commands are provided below for your
convenience.
All available commands can be found on
the OrCam website. Log in to the User Area
using your email address and password,
then visit:
http://www.orcam.com/personalization/
OrCam Please Tell Build
Reset Device
It is possible to remove information stored in
the OrCam device’s internal database. The
following commands will remove all faces or
products from the device’s memory, or reset
the device back to its default factory settings
and also remove both faces and products
from memory.
OrCam Please Remove All
Learned Products
OrCam Please Clear User
Settings
Tell Time and Setting the Internal Clock
OrCam Please Remove All
Learned Faces
The OrCam device can announce the
current time and date. To activate the
announcement, raise your hand upward with
your fist closed and the back of your hand
facing you, as if looking at your watch. The
OrCam device will announce the current
time. If you keep your hand in place for more
than 2 seconds, the OrCam device will
announce the current time, day of the week
and the date.
Note: This feature is enabled by default. It
can be adjusted in the "Gesture Settings"
sub-menu in the Audio Settings Menu.
To set the internal clock, please visit the User
Area on the OrCam website or visit:
www.orcam.com/timeset. Read the “OrCam
Please Set Time” command on the screen.
General Information
Tips for Best Use
Below you will find some tips for
how to best use your OrCam device
General Tips
•
For best results using pointing for both
reading and recognition, use the index
finger of your strong hand.
•
For the camera to best recognize your
finger, hold your finger vertically, so that
the tip of your finger is pointing up.
•
For best detection of your finger, ensure
that you are looking at the center of
camera frame (see “troubleshooting” for
more details).
a.
•
•
When the camera detects your
finger, you will hear a doublebeep. A high-pitched beep
indicates you are pointing at
the center of the camera’s view
frame. The beep becomes
gradually lower-pitched as you
approach the margins of the
frame.
•
Make sure you do not move items or texts
you would like OrCam to read or recognize
while OrCam is taking a picture.
Tips for Reading
•
To best read with pointing, ensure that
your finger is in the middle of the column
around 1 cm below the section you want
OrCam to read.
•
When reading or recognizing, immediately
remove your finger from the frame once
you hear the beep so that the camera can
take a picture of what it sees without your
finger getting in the way.
Move your finger out of the camera frame
(10% of the page) in touch reading mode to
skip sections of text (useful for menu
reading.)
•
It works best to remove your
finger from the frame by
moving your arm downwards
out of the frame.
•
When you hold an item, such as a book or
newspaper, you don’t have to touch the
item while pointing to it for the OrCam
device to work, but many people find it
easier to actually touch the item.
For optimal use of automatic page
recognition, make sure at least 3 edges of
the page are in the camera’s view frame.
Pointing while walking or pointing in front
of rapidly moving items is not advised.
•
•
•
•
If you are having trouble keeping the text
steady while OrCam is attempting to take a
picture, an easy solution is to use a book
holder. You may find it more comfortable
and it may make it easier to keep the text
steady.
Use the trigger button (or Automatic page
recognition) to read when you would like
to read all of the text on the page.
Use the pointing gesture to direct your
OrCam to read a specific section of text.
If you want to reread any section of any text,
try pointing at the area again and OrCam will
let you know that it is repeating the section
from the beginning.
Tips for Face/Product Learning &
Recognition
•
Ensure that you hold down the trigger
button for a few seconds for your OrCam to
enter learning mode
•
To best learn a new face, ensure that you
stand about three feet (one meter) in front
of the person you wish to learn. Both of
you should not move for a few seconds,
and you should hold you head steady.
•
It is best to make sure you learn faces and
products in a well-lit area with a neutral
background, while avoiding facing a light
source directly.
•
To best learn products, point at the center
of the product three times, slightly moving
the product each time. For example, point
against different backgrounds, different
lengths from your face, and different angles
to learn each side.
Cleaning Your OrCam
Clean only if you feel it is dirty or if you have
noticed a decrease in performance. Never
touch the camera lens with your finger or any
item that might transfer oil onto the glass.
Clean the lens only with the supplied
microfiber cloth and eyeglass cleaning fluid.
Do not use any abrasive materials.
•
Scan the QR code below or search
for the OrCam application on your
phone to download.
App Store Play Store
Software Update
You can now update the software on your
OrCam device by using your smartphone
Note: If you do not have your own
smartphone, ask a friend or family member
if you can borrow their phone for the
update process.
Downloading the app
•
Go onto the play store for android
users or the app store for IPhone
users.
Updating the Software
•
•
Open the application on your
smartphone.
Connect your OrCam to your
phone in order to prepare the
update.
•
•
Follow the steps on your phone to
perform the software update.
After the update is performed,
your OrCam will be equipped with
the latest software version.
If you are having trouble with the update,
please watch our tutorials on how to best
perform a software update at:
www.orcam.com/tutorials
Troubleshooting
Need help with your OrCam? Try
looking below to see if we have the
solution for you. If not, be sure to
check out our tutorial videos at
“www.orcam.com” or follow up
with
our
customer
service
department
via
email
at
“support@orcam.com” or on the
phone at “1.800.713.3741”
Help with Reading
If you are struggling to read with
OrCam, you may be experiencing one
of the following issues:
Once you know where the center of the frame is,
place the text in the center of the frame and try
reading again.
OrCam does not make a double-beep
Camera does not shutter
If you did not hear a double beep when pointing
to a text, the text is outside of OrCam’s view
frame. To ensure that you are looking at the
center of the frame:
If you did not hear a shutter within a few seconds
of removing your finger, the camera did not
detect that you removed your finger from the
frame. Try placing your finger on the area you
would like OrCam to read from, and after you
hear the beep, move your arm downwards and
out of the frame so OrCam can take a picture of
the text.
•
Extend your arm outward so that the tip of
your finger is pointing up and remains at
eye level.
•
When the camera detects that you are
pointing at the center of the camera’s view
frame, you will hear a high pitched doublebeep.
OrCam does not finish reading text
Your OrCam will tell you if it cannot finish
reading a text if some of it is cut off/out of the
view frame. To finish reading the text, slightly
adjust the angle of your head and/or move the
position of the text into the camera’s view
frame.
•
If you point to the part of the section where
OrCam stopped reading, OrCam will say
“resuming from” and will continue reading
from that point.
OrCam skipped lines of text
OrCam was unable to recognize the text in some
lines and OrCam has announced there is
“unreadable text”.
•
Try reading again ensuring that both your
head and the text are held steady while
OrCam recognizes the text.
•
There may be a glare in the area you are
trying to read from. Try moving to a new
position without a glare so OrCam can
recognize all of the text.
•
If you are reading from a newspaper it may
be wrinkled. Try laying the paper flat on a
surface so OrCam can recognize all of the
text.
OrCam does not read text
Text is too small for OrCam to read
•
Hold the text closer to your face so OrCam
can better recognize it.
Can't read text due to poor lighting
•
•
•
If possible, add an additional light source or
move to a place with more lighting.
Ensure that there are no shadows over the
text as OrCam may not be able to recognize
the text.
Ensure that you keep the text stable as
OrCam takes a picture.
Can’t read text as it is too blurry
•
You may be holding the text at an angle
that makes it difficult for OrCam to read
the text.
o
•
Ensure that you hold the text
steady and straight and try
reading again.
You may have moved your head or the text
while the OrCam device was taking a
picture of the text.
Retake the picture of the text
and ensure that you do not
move your head or the text
until after the picture is taken.
OrCam is reading text in wrong
language
The incorrect reading language has been
selected.
•
Go into the reading language settings menu
and change the reading language to the
language with which you wish to read. After
doing so, try reading the text again.
Note: Your audio messages will still be in your
OrCam’s original language even if you change the
reading language.
Help with Face Learning
If you are struggling to learn faces with
OrCam, you may be experiencing one
of the following issues:
OrCam does not detect face
Your OrCam has not recognized that you are
looking at someone’s face. Please ensure that
you are standing around three feet away from
the other person and that you are both holding
steady for a few seconds.
OrCam cannot learn face
There are too many faces in the frame
If you are struggling to recognize faces
with OrCam, you may be experiencing
one of the following issues:
There is not enough light for learning
OrCam does not recognize face
•
•
OrCam can only learn 1 face at a time.
Reposition yourself to ensure that only 1
face is in the camera frame and try learning
the face again.
Add an additional light source or move to a
place with better lighting.
Face is not positioned correctly
•
Adjust the angle or distance between you
and the person so that they are in the center
of the camera’s frame and ensure the person
is looking towards you.
Learned face conditions are different
from current conditions
•
•
Try re-learning the face with the current
conditions
If this issue persists with multiple people,
change face-sensitivity to High in the Face
Recognition Settings Menu.
There is not enough light for face
recognition
Help with Face Recognition
•
It is possible that OrCam cannot recognize a
face due to poor lighting. Try adding an
additional light source or move to a place
with better lighting.
OrCam does not announce multiple
faces
If more than one face is in view, the OrCam
device will announce only the primary face in the
frame. To hear the names of all the people
standing in front of you, look at each one
separately.
OrCam announces the wrong name
Delete the name from the device by using the Face
Recognition Settings Menu. Repeat the facelearning procedure in a well-lit place, while the
subject is three feet away looking at the camera
and the camera is not moving. If the issue persists,
change face-sensitivity to Low in the Face
Recognition Settings Menu.
Help with Product Learning
If you are struggling to learn products
with OrCam, you may be experiencing
one of the following issues:
OrCam did not detect the product
OrCam did not detect that you are looking at a
product. Please ensure that you are holding the
product steady about half an arm’s length away in
the center of the camera frame.
OrCam did not learn the product/side
of the product
Ensure that you are pointing at the center of the
product. For each of the 3 pictures of the side, try
moving the product closer to you or in front of a
different background so OrCam can best recognize
the product. Make sure that each time you point
to a side of the product you hear the double-beep
and the camera shutter sound.
Help with Product Recognition
If you are struggling to recognize
products with OrCam, you may be
experiencing one of the following
issues:
OrCam does not recognize product
product-learning procedure in a well-lit place,
while the product is half an arm’s length away in
the center of the camera, and the camera is not
moving.
Other General Issues
If you need help with general OrCam
functions, you may be experiencing
one of the following issues:
Your OrCam will make a chime if it does not
recognize what it sees. Try again, and make sure
that you are pointing at the center of the
product.
Lighting Issues
OrCam announces the wrong product
•
Delete the name from the device through the
Product Recognition Settings Menu. Repeat the
Too much light shining into the
camera
There may be a strong light shining into the
camera. If you are facing a window or a
lamp such that the light is shining directly
into the camera, the OrCam device may
not be able to focus properly on the text,
face or product.
Battery is too low to function
•
The battery is too low to enable operation.
Connect the charger to the device. When
sufficiently recharged, power on the
device.
•
If the OrCam device has been unused for
five days or longer, the battery level
messages may become inaccurate. In the
event that the device has no battery left,
plug it in and charge it for eight hours
without interruption.
Low Light system message from
OrCam
•
This can be caused by the camera adjusting
to the current lighting conditions. It may
take the camera up to 10 seconds to adjust
to the new light conditions. Stay in the
same position for 10 seconds as to not
disrupt the camera’s adjustment, then try
again.
•
If your OrCam does not adjust to the new
light settings, try moving to a new location
or adding more light sources.
Battery Issues
Memory Issues
OrCam is unable to learn more
faces/products
•
Your OrCam’s memory is full and OrCam
cannot learn additional products/faces. The
OrCam device can remember up to 150
products and 100 faces. If you have added
that many products or faces, you may have
to delete some before you can add any
more.
Miscellaneous Issues
Text in the same frame as a recognized
face
•
The OrCam device will say the name of the
person and then read the text.
Text in the same frame as an
unrecognized face
•
OrCam will make the appropriate face
recognition announcement and then begin
reading the text.
This section is exactly the same as the last user guide so any
other information should be added below.
END-USER TERMS AND CONDITIONS
These Terms and Conditions govern your use of your OrCam device (the “Product”). Your agreement to these Terms and
Conditions is a condition to your use of the Product.
Please read the User Guide in full, including the important Safety Instructions, BEFORE using your OrCam device. DO NOT use
your OrCam device until you have received in-person or online training by an authorized OrCam Trainer™ or OrCam Training
Program.
INTELLECTUAL PROPERTY; LICENSE GRANT; UPGRADES
Customer acknowledges and agrees that OrCam owns all rights, titles and interests in and to any intellectual property rights,
patents, know-how, trade secrets, trademarks, trade names, copyright and other proprietary rights, whether registered or not,
owned and/or otherwise utilized in, by, or in connection with, its Products, related documentation and all goodwill related thereto
(the “IP Rights”). Customer acknowledges and agrees that the IP Rights may not be exploited, reproduced, or used by Customer
except as expressly permitted in these Terms and Conditions.
Subject to the terms and conditions in this Agreement, Customer is hereby granted a non-exclusive, non-transferable, limited
license to use the software embedded in the Product or other IP Rights solely as part of the OrCam device and for personal (not
commercial) use. Customer does not acquire any ownership or intellectual property rights in the software. The software and any
audio output shall not be used in a manner which is obscene, offensive, defamatory or violates any third-party rights or privacy.
Any rights not expressly granted to Customer hereunder are reserved to OrCam and/or its licensors. Any audio output shall not be
distributed as part of applications, materials or multimedia works or otherwise be provided to a third party. Customer agrees, to
the extent such prohibition is permitted by applicable law, not to decompile, disassemble, reverse engineer or otherwise attempt
to reconstruct or discover the source code, algorithms or process flows of any element of the Product or otherwise attempt to
defeat any security measures in the software. Customer agrees not to assign, sublicense, lease, rent, loan, transfer, disclose, or
otherwise make available such software, or remove proprietary notices on Product or any documentation provided by OrCam.
Customer shall be responsible for backing up any data or databases.
Customer shall not alter or interfere in any way with the Product or make any technical changes, additions or substitute
replacements in the Product or take any other action to the detriment of OrCam’s IP Rights in such. OrCam shall be entitled to
make periodic upgrades to the Product as it deems necessary. Customer shall fully cooperate with OrCam in making such upgrades
and any effort to prevent such upgrades shall be deemed a fundamental breach of this Agreement. Such upgrades shall be covered
by these license terms.
COLLECTION OF INFORMATION; PRIVACY POLICY
OrCam will only collect information that was recorded in a device with Customer’s consent and solely for purposes of providing
service and support to Customer.
LIMITATION OF LIABILITY
OrCam will not be liable to Customer or any other third parties (whether under the laws of contract, torts or otherwise) with respect
to the use of, or otherwise in connection with the Product: for any loss or damages, whether direct, indirect, special, punitive,
exemplary or consequential; or for any business or financial losses, loss of revenue, income, profits or anticipated savings, loss of
contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data or other intangibles,
delay or inability to make use of the Product.
These limitations of liability apply even if OrCam has been expressly advised by Customer of the potential loss. Nothing in these
Terms and Conditions shall operate to exclude or limit any liability which cannot be excluded or limited under applicable law.
OrCam’s total liability with respect to any of these results shall be limited to the amount paid by Customer for such Product.
OrCam can take no responsibility if the Product was used other than in accordance with the instructions in the User Guide. Products
should not be relied upon in circumstances that are potentially life- or health-threatening or that could lead to financial loss. OrCam
devices should especially never be relied upon to drive vehicles or operate heavy machinery of any kind. OrCam shall not be
responsible in the event that Products are used in such situations.
OrCam received Barcode information from Barcodes of Grocery Products in Australia and New Zealand from GS1 Australia. OrCam
accepts no responsibility for the accuracy of the barcode information attained from this or other providers.
FORCE MAJEURE
Neither Party shall be liable for any loss or damage of any nature incurred as a result of any failures or delays in performance (other
than payment obligations) due to any cause or circumstances beyond its reasonable control and without the negligence of the nonperforming Party.
GOVERNING LAW, JURISDICTION
These Terms and Conditions shall be governed by and construed under and in accordance with the laws of the State of New York
without reference to conflict of laws principles. Any dispute related to or arising from this Agreement shall be subject to the sole
and exclusive jurisdiction of the State or Federal Courts sitting in New York, New York and both parties hereby consent to such
jurisdiction and venue.
SEVERABILITY
If any provision of these Terms and Conditions is determined by a court of competent jurisdiction to be invalid or unenforceable,
such invalidity or unenforceability shall not invalidate nor render unenforceable the entire Terms and Conditions but rather the
Terms and Conditions shall be construed as if not containing the particular invalid or unenforceable provision and the rights and
obligations of the Parties shall be construed and enforced accordingly.
NOTICES
All notices hereunder shall be given in writing.
WAIVER
No delay or failure of any party to exercise any right provided herein shall in any way affect its right to enforce that right or any
right under these Terms and Conditions at a later time. No waiver shall be effective unless in writing and signed by the party against
whom such waiver is sought to be enforced.
WARRANTY
Customer acknowledges that, other than as explicitly stated herein, OrCam does not make any representations or warranties to
Customer regarding the Product, its functions or any images it produces.
The OrCam end-user limited product warranty (the "Limited Warranty") covers the owner of an OrCam product against defects in
material or workmanship at the time of its original purchase, for a subsequent period of one (1) year, and for any additional
applicable legal warranty period. Original proof of purchase/delivery is required from the owner in order to obtain this coverage.
OrCam will repair or replace, at its discretion, any product that is determined by OrCam to be covered under this Limited Warranty.
OrCam will not be responsible for conditions arising as a result of intentional damage or misuse of the product. The owner is
responsible for the costs of shipping the product to the location specified by OrCam.
This Limited Warranty is the sole and exclusive warranty applicable to OrCam products. No third party has the authority to make
any representation, warranty, or agreement on behalf of OrCam with respect to OrCam products. No warranty of any kind or nature
is made by OrCam beyond those expressly stated herein.
In no event shall OrCam be liable for any special, collateral, indirect, punitive, incidental, consequential, or exemplary damages in
connection with or arising out of the use of the product.
Without limiting any provisions limiting liability under this agreement, the limited warranty set forth herein will not apply, and the
owner will reimburse OrCam for any costs and expenses incurred in the event that:
(i)
the product has been used other than in accordance with the product documentation and terms of use or other
written operating instructions provided by OrCam
(ii)
the product has been subject to tampering, misuse, negligence, or accident
(iii)
the product or parts identification labels have been removed or the product has been otherwise altered
(iv)
the product has been opened, modified, repaired, serviced, maintained, or altered by someone other than an
authorized OrCam representative
(v)
the product has been combined with software, hardware, or other equipment not supplied by OrCam or not
approved in writing by an authorized OrCam representative
(vi)
the product has been intentionally damaged or exposed to water, heat, or high voltage
(vii)
the product has been used by a person who has not completed training by an authorized OrCam Trainer™
Any parts replaced pursuant to this warranty will be under warranty for the remaining time of the original warranty period or for
ninety (90) days from the date of repair, whichever is longer.
If you believe that your product needs warranty support, contact support@orcam.com. You will be responsible for shipping costs.
However, if it is determined that the warranty request is valid, OrCam will pay the total cost of shipping the repaired or replaced
product.
ORCAM DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION,
THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. ORCAM DOES NOT WARRANT THAT THE PRODUCT WILL BE ERROR FREE OR “BUG” FREE, WILL
OPERATE WITHOUT INTERRUPTION, THAT ANY IMAGES OR SOUNDS PRODUCED BY THE PRODUCT WILL BE ACCURATE OR
THAT THE OPERATION OF THE PRODUCT WILL BE SECURE AND HEREBY DISCLAIMS ANY AND ALL LIABILITY ON ACCOUNT
THEREOF. THIS SECTION SHALL BE ENFORCEABLE TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW.
Refund policy
You can return your undamaged device for a refund within the period required by local law or 30 days following receipt, whichever
is longer. Returns may be subject to a re-stocking fee. Training fees are non-refundable. Please contact your local representative
or OrCam Support to initiate a return process.
To contact OrCam Support please e-mail support@orcam.com or call:
United States and Canada
OrCam Inc.
1350 Broadway, Suite 1600
New York, NY 10018
1.800.713.3741
United Kingdom
OrCam UK
60 Gresham Street
London EC2V 7BB
0800.358.5323
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician.
FCC Warning
A distance of at least 0.5 cm. between the equipment and all persons should be maintained during the operation of the equipment.
This device complies with FCC Rules Part 15: Operation is subject to two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference that may be received or that may cause undesired operation.
Modifications not expressly approved by the manufacturer could void the user authority to operate the equipment under FCC Rules.
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED
MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
CE Compliance - Authorized European Community Representative
Medes Limited
5 Beaumont Gate, Shenley Hill, Radlett, Hertfordshire, London WD7 7AR, United Kingdom. Telephone: +44 20 8123 8056 Fax:
+44 1923 859 810.
FCC ID: 2AAWI00113
This device complies
with Part 15 of the
FCC Rules.
Operation is subject
to the following two
conditions:
(1) This device may
not cause harmful
interference
(2) This device must
accept any
interference
received, including
interference that
may cause undesired
operation.
CE Compliant
Restriction of Hazardous Substances
Directive Compliant (materials and
components)
Waste Electrical and Electronic
Equipment Directive Compliant Contact OrCam for proper disposal
Refer to User Instruction
Guide
Safety
Before using the OrCam device, read the following precautions carefully to avoid dangerous situations and to ensure ideal
performance of your OrCam device. Handle your OrCam device with care. It can be damaged if dropped, burned, punctured, or
crushed. Do not open the Head or Base Units.
The OrCam device is designed to work in ambient temperatures between 32°F and 104°F (0°C and 40°C) and in normal conditions
(Relative Humidity of 10% to 90% RH and Atmospheric Pressure of up to 2000m above sea level (700hPa)). The device can be
damaged if used outside of this range. Store and transport in a cool, dry place (32°F to 104°F (0°C to 40°C) and Relative Humidity of
5% to 90% and atmospheric pressure of 700hPa to 1060hPa)).
The OrCam device is water resistant but not waterproof. This means that the Head Unit can withstand light rain or drizzle for short
periods of time, although it is not recommended, as long as the Base Unit is covered and protected. Do not use the OrCam device in
heavy rain, when at the beach or swimming pool, or in or near a bathtub or shower. Do not submerge the OrCam device in any type
of liquid. IP Code: IP22.
Do not expose the device to chemicals, such as household cleaners, aerosol sprays, solvents, alcohol, or ammonia. If you experience
an allergic reaction to any of the elements of the OrCam device contact a medical professional.
There is a cord connecting the Head and Base Units. Do not disconnect this cord from either the Head or Base Unit unless specifically
instructed by an OrCam representative. Do not pull on the cord or cut it in any way.
Should you have a problem operating the OrCam device and believe there is something wrong with the device, do not attempt to
repair it by yourself. Only qualified OrCam personnel may repair or service your device. Unauthorized repairs may void your warranty.
Do not attempt to replace the battery; you may damage it, which could cause overheating and even injury. The battery is designed
to last for three years of average use (three charging cycles per week on average) after which it may need to be replaced. Use only
the AC adapter supplied with your OrCam device. Using another AC adapter may void your warranty and could cause severe injury.
Do not force a connector into a port or apply excessive pressure to a button. This may cause damage that is not covered under the
warranty. If a connector does not insert easily, check for obstructions in the port and verify that you have the correct connector for
that port. Do not combine with software, hardware, or other equipment not supplied by OrCam.
Ensure that the rubber cover on the bottom of the Base Unit is closed whenever the connectors are not in use. Exposing the Base Unit
to magnetic fields may damage the unit or erase your data.
When you are using the OrCam device or charging the battery, it is normal for the Base Unit to get warm. If the unit becomes
excessively hot, leaks, or gives off a burning smell, turn the device off immediately and contact OrCam Support.

---

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