spencer Health Solutions SPN02 Smart in-home medication dispenser User Manual

HAP Innovations, LLC Smart in-home medication dispenser Users Manual

Users Manual

11778.01_DRAFT
this is my spencer device
user guide
Customer Support: 866-972-3196
Model spn02 for Use with spencer Rell
Manufacturer: HAP Innovations, LLC • Morrisville, NC
helloimspencer.com
11778.01_DRAFT
device user guide intended use helloimspencer.com 22
intended use
1 spencer device is a daily assist medication reminder system intended to provide users
pre-packed medications by a pharmacist on a pre-determined dosing schedule.
2 spencer device incorporates wireless technology and an electronic display as a means for
communication, for audio-visual reminders, and to track and store a history of the user’s
compliance with the dosing schedule.
3 spencerAssist is a mobile and web application that works with spencer device and
allows users and caregivers to track medication adherence, medication reminders and
health information.
4 spencerCare is a web application that works with spencer device and allows only the
professional care team to track medication adherence and health information and to
communicate with the user.
5 spencer assists seniors living in a home setting and any age person at risk of non-
compliance with a prescribed medication schedule.
6 spencer device, spencerAssist and spencerCare are not intended to be used for primary
diagnosis, treatment decisions, or be used for active patient monitoring.
Patent Information
See helloimspencer.com.
FCC Part 15
This device complies with Part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired operation, and (3)
Changes or modications made to this equipment not expressly approved by HAP Innovations, LLC may void the
FCC authorization to operate this equipment.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement, (3) Les changements ou modications apportées à cet équipement non
expressément approuvée par HAP Innovations, LLC peuvent annuler l’autorisation FCC d’utiliser cet équipement.
Cautions and Warnings
Please read this manual before using spencer.
Especially note important safety information on page 7.
Contact your healthcare provider for any health-related questions and Customer Support for any spencer
device-related questions.
11778.01_DRAFT
device user guide table of contents helloimspencer.com 33
table of contents
getting started • Overview. . . . . . . . . . . . . . . . . . . . . . . . .6
• Important Safety Info . . . . . . . . . . . . . . . . . . 7
• Contacting Support . . . . . . . . . . . . . . . . . . . 9
• Features . . . . . . . . . . . . . . . . . . . . . . . . . 9
• Navigating Your spencer Device. . . . . . . . . . . . 10
Touch Screen; About Child Lock; Screen Navigation; Colors, Buttons & Icons;
Dispense Screens; Help Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
• Setting Up . . . . . . . . . . . . . . . . . . . . . . . 12
• Loading The Rell . . . . . . . . . . . . . . . . . . . 14
dispensing your meds • Normal Dispense . . . . . . . . . . . . . . . . . . . 16
• Opening The Pack . . . . . . . . . . . . . . . . . . . 18
• Escalated Dispense . . . . . . . . . . . . . . . . . . 18
• Missed Dispense . . . . . . . . . . . . . . . . . . . 18
• Completed Rell . . . . . . . . . . . . . . . . . . . . 19
main menu • Main Menu. . . . . . . . . . . . . . . . . . . . . . . 21
• Meds On The Go . . . . . . . . . . . . . . . . . . . 21
• Your Schedules . . . . . . . . . . . . . . . . . . . . 22
Medicines, Appointments . . . . . . . . . . . . . . . . . . . . . . . 22
Video Appointment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
• See Your Meds . . . . . . . . . . . . . . . . . . . . 25
• Readings. . . . . . . . . . . . . . . . . . . . . . . . 25
Enter Glucose Reading . . . . . . . . . . . . . . . . . . . . . . . . . 25
View Past Readings . . . . . . . . . . . . . . . . . . . . . . . . . . 26
settings & help • Settings & Help Menu . . . . . . . . . . . . . . . . . 28
• Health Contact. . . . . . . . . . . . . . . . . . . . . 28
• Video Tutorials . . . . . . . . . . . . . . . . . . . . . 29
• Help . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Replace Rell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Shutdown, Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Version, Network: Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Network: Wi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
• Alert Volume . . . . . . . . . . . . . . . . . . . . . . 37
• Child Lock . . . . . . . . . . . . . . . . . . . . . . . 37
Turn Child Lock On/O . . . . . . . . . . . . . . . . . . . . . . . . . 37
Set Security Pin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
additional info • Quick Fixes . . . . . . . . . . . . . . . . . . . . . . 41
Object In The Dispenser, Bright Light . . . . . . . . . . . . . . . . . . . . . . . . . 41
• Error Messages . . . . . . . . . . . . . . . . . . . . 42
• Terms & Components . . . . . . . . . . . . . . . . . 43
• Questions?. . . . . . . . . . . . . . . . . . . . . . . 43
• Specications . . . . . . . . . . . . . . . . . . . . . 44
11778.01_DRAFT
device user guide table of contents (cont.) helloimspencer.com 44
helloimspencer.com 55
11778.01_DRAFT
getting started
11778.01_DRAFT
device user guide overview of spencer device helloimspencer.com 66
overview
spencer makes taking multiple medications simple.
An in-home medication dispenser, your spencer device is a new
way to connect you with your pharmacist and care teams to help
you stay on track with your medications and health goals.
The pictures below help you locate some key features. Also, see
features on page 9.
lid refill tub
medication refill
touch screen
dispenser
power
button
usb
port
power cord
carrying case
device user guide important safety info helloimspencer.com 77
11778.01_DRAFT
important safety info
• Follow all instructions.
• Place spencer device in an indoor living area, on a hard, dry,
at surface.
• Do not place near any heat sources such as radiators, heat
registers, stoves, or other equipment that produces heat.
• Do not block any ventilation openings. Do not remove any
exterior covers from the device.
• The power plug is the main means of disconnecting this
device. Install this device so that the power plug can be easily
unplugged from the outlet if necessary.
• Do not plug the device into an electrical outlet that is
controlled by a wall switch, as someone could accidentally
turn o the power.
• Do not modify the polarized power plug. A polarized plug has
two blades with one wider than the other. The wide blade is
provided for your safety. If the polarized plug does not t into
your outlet, consult with an electrician to update your outlet.
• To reduce the risk of electrical shock or re, do not place the
device in or near water or other liquids, or expose it to rain.
• Do not insert hands, ngers or other foreign objects inside
the device while it is powered. If a liquid pill “spills” in the
rell tub, do not continue use of spencer. If a pack is cut
during dispense and a liquid pill is missing, contact Customer
Support immediately at 866-972-3196.
continued on next page
device user guide important safety info (cont.) helloimspencer.com 88
11778.01_DRAFT
• To clean the touch screen, wipe gently with a microber
screen-cleaning cloth or a clean cloth lightly dampened with
water. To clean other exterior plastics and the rell tub, wipe
gently with a Super Sani Cloth™ and let air dry. The urethane
roller inside the tub may be cleaned with isopropyl alcohol
only and let air dry. Clean the tub and roller only when the
rell has been removed.
• The device has a rechargeable backup battery that is not
removable. Only authorized service personnel should replace
batteries. If the battery is in use because of no electrical
power, the device continues to dispense medication until the
battery charge is exhausted. A solid green light in the top
right corner of the front face indicates the device is plugged
in. When battery power is in use, the green light ashes.
• Only use manufacturer approved accessories with this device.
• Refer all servicing to qualied service personnel. Servicing
is required when the device is not operating normally or has
been damaged in any way including, power cord or plug is
damaged, liquid has been spilled in the device, objects have
fallen into the device, or the device has been dropped.
• When disposing of this device, please contact the
manufacturer or local authorities for proper disposal method.
device user guide contacting support, features helloimspencer.com 99
11778.01_DRAFT
features
Bluetooth Devices
Option that lets you connect
to bluetooth health devices for
spencer to collect additional health
data.
Child Lock
Option to lock the system for
anyone who does not know the
personal identication number
(PIN). You set the PIN.
Design
Sleek design that ts
on the countertop.
Dispense Reminders
• Alert tone with adjustable
volume; sound intensies for
escalated dispense.
• Flashing light that increases
in frequency for escalated
dispense.
• Change in screen color
from blue (normal) to amber
(escalated) to red (missed).
Meds on the Go
Option that lets you dispense
medications for specic dates and
times that you are going to be away
from your spencer device.
RellsContainingMedPacks
• Spooled specically for you by
your pharmacist.
• Easy to load into device.
Secure Data Storage1
Records of your spencer
transactions and communications
with your pharmacy; these
are protected so that they
are secure and only visible to
designated individuals.
See Your Pills
Option to see name, strength,
picture, and description for
each type of medication in your
spencer rell.
spencerAssist
Mobile application for iOS or
Android that tracks adherence and
readings such as weight, blood
pressure, glucose, blood oxygen,
and heart rate.
Usability
Large, easy-to-read font; clear,
to-the-point instructions; colors
that indicate certain statuses.
USB Port
Slot for charging compatible
devices.
Video Tutorials
Short videos explaining how
to use your spencer device. Touch
Settings & Help, then Video
Tutorials, to display a list of videos.
See video tutorials on page 29.
Your Schedule
Option to view dispense schedule,
both previous and pending; missed
and manual dispenses are labeled.
1 NOTE The information is protected and adheres to the Federal Health Insurance Portability and Accountability Act (HIPAA).
contacting support
• If spencer directs you to call your pharmacist for medication-
related questions or issues, you can nd the pharmacy
contact information by touching Settings & Help, then
Health Contact. Also, see health contact on page 28.
• For help with the device itself, call the Customer Support
number: 866-972-3196.
device user guide navigating your spencer device helloimspencer.com 1010
11778.01_DRAFT
navigating your
spencer device
Touch Screen
The device touch screen guides you through the dispensing
process and various actions when you touch certain
areas of the screen. For example, touching Dispense
with your nger tells the device you are ready to receive
your current medications.
The device rotates through various screen savers when it
is in an idle state. An example is shown here.
When the device is idle, just touch the screen to “wake it up”
and display the Home screen.
About Child Lock
If you have turned the child lock on, you must enter your
personal identication number (PIN) for most actions.
NOTE If you forget your PIN, call Customer Support to get
a backup PIN.
Screen Navigation
All Menu screens allow navigation back or home.
1 Home Screen
Displays the date, time, Main Menu and Settings & Help.
NOTE If you move spencer to a dierent time zone, unless you have a cell
connection, the Home screen displays the time from the original time zone.
2 Lock Icon with “Dispensing is locked” Note
Indicates that Child Lock is turned on.
3 Box or Label at Top of Screen
Names the screen you are currently on (the “active” screen).
4 Back Arrow
Touch to go to the previous screen.
5 Home Icon
Touch to go to the Home screen.
continued on next page
1
2
3
4 5
device user guide navigating your spencer device helloimspencer.com 1111
11778.01_DRAFT
Colors, Buttons & Icons
The colors, buttons, and icons for screens are explained below.
6 Grey Button
Button is not active (function cannot be performed until another is complete).
7 Blue Button
Button is active. Touch to perform the named function.
8 Green Button
Green indicates that the named screen is currently active.
Dispense Screens
The home screen changes when it is time to dispense
your medications.
9 Blue Normal-Dispense Screen
Reminds you to take meds during the normal dispense time.
10 Amber Escalated-Dispense Screen
Warns that the dispense time has almost passed.
11 Red Missed-Meds Screen
Warns that you have missed your medications.
Help Screens
The home screen is hidden when an error occurs.
12 Sample Error Screen
Indicates a system error and what action to take.
13 Help Button
Touch for information about how to get your medications or correct an error.
NOTE Error Messages are explained in error messages on page 42.
6 7
8
9
10
11
12
13
device user guide setting up helloimspencer.com 1212
11778.01_DRAFT
1
2
3
setting up
1 Take your spencer device out of the carrying case.
2 Set it on a hard, dry, at surface, out of direct sunlight.
3 Plug it in.
• The device automatically turns on. (You do not need to use the power button
to turn the device on.) An introduction screen is displayed.
4
• Then, a screen like this is displayed.
4 Touch Read Now.
• A screen like this is displayed.
5 Read the information all the way to the end, touching the Up
and Down buttons to scroll through the information.
6 When you have nished reading the information, touch
Disagree or Agree.
continued on next page
5
6
device user guide setting up (cont.) helloimspencer.com 1313
11778.01_DRAFT
• Next, the Welcome screen is displayed, giving you the option to watch the
video or go to the Home screen.
7 To watch the video, touch Play. See video tutorials on
page 29.
8 To go to the Home screen, touch the Home icon.
• If you touch Home at this point, a screen like this is displayed. (Any other time
you touch Home, you are taken to the Home screen.)
9 Touch Open Lid.
• The lid opens so you can insert the rell.
1
2
3
4
5
6
7
8
9
device user guide loadingtherell helloimspencer.com 1414
11778.01_DRAFT
loading the refill
1 Align the front of the rell with the front of the spencer device.
2 Insert the rell into the device, ensuring that it is
seated securely.
3 Gently close the lid until it catches and nishes closing itself.
• The Rell Loading screen is displayed.
4 Touch Yes on both screens to conrm your name.
5 Touch OK if the time is correct.
• NOTE If you move spencer to a dierent time zone, unless you have a cell
connection, the Home screen displays the time from the original time zone.
• If the name or time is not correct, contact Customer Support at 866-972-3196.
• The Home screen is displayed. This is an example of the Home screen.
• The blue buttons on the Home screen link you to other options:
Main Menu and Settings & Help.
1
2
3
4
5
helloimspencer.com 1515
11778.01_DRAFT
dispensing
your meds
device user guide normal dispense helloimspencer.com 1616
11778.01_DRAFT
normal dispense
When the dispense time arrives, a blue screen is displayed
to tell you it is time for your medications; the dispense button
ashes, and an alert is played.
• In this sample screen, the normal time range to take the 10 am dose is
between 9:30 am and 10:30 am.
1 Touch the screen (anywhere).
• A screen like this is displayed. The blue status bar tells you the status of the
dispense.
• NOTE Do not touch the pack until it is ready!
1
2
• When ready, a screen like this is displayed. The dispenser ashes blue to let
you know the meds are ready.
• This screen shows that 1 pack out of 1 is ready. The number of packs will
vary. (For example, if there are 4 packs, it would read 1 of 4, 2 of 4, etc.)
2 Remove each pack of medication from the dispenser.
• Conrm your name, date, and time on the pack before taking your medicine.
continued on next page
device user guide normal dispense (cont.) helloimspencer.com 1717
11778.01_DRAFT
1
2
• Reminders, questions, or other messages may be displayed at the end of a
dispense time. This screen is an example.
3 If the message requires a response, touch the appropriate
button on the screen. In this example, touch OK.
4 Answer any question by touching the appropriate answer.
• A question can have between three and ve possible answers, such as shown
in these examples.
• After responding to messages and questions, or if you do not respond within
a certain amount of time, you return to the Home screen.
4
3
device user guide opening the pack, escalated dispense, missed… helloimspencer.com 1818
11778.01_DRAFT
opening the pack
With the printed side facing you, tear gently from the upper right
corner and straight down the right side. Stop partway down to
prevent the pills from falling out.
escalated dispense
If the normal reminder goes unnoticed for a while, an amber
screen is displayed to tell you that limited time is left to take
your medications; the dispense button ashes, and a louder
alert is played.
To dispense your meds, follow the steps in normal dispense
on page 16.
missed dispense
If the escalated dispense reminder expires, a red screen is
displayed and the light ashes red.
• The Missed Dispense screen is displayed when you have missed a dose (or
doses).
• The Missed Dispense/Active Window screen is displayed to tell you when you
have missed a dose (or doses) AND that your next dose is now due.
1 Touch any part of the screen to dispense all missed doses.
continued on next page
1
device user guide misseddispense(cont.),completedrell helloimspencer.com 1919
11778.01_DRAFT
• A screen like this is displayed.
• Remember not to touch the pack until it’s ready.
2 Take the pack from the dispenser when the screen says the
pack has been dispensed.
• After you remove the pack, a screen like this is displayed:
3 Touch OK and contact your healthcare professional if you are
not perfectly clear about what to do with the late meds.
completed refill
Once all packs have been dispensed from the rell, a screen like
this will be shown.
1 Touch Open Lid to open the lid and put in your next rell.
• If you do not have another rell, please contact your pharmacist right away.
2
3
1
helloimspencer.com 2020
11778.01_DRAFT
main menu
device user guide main menu, meds on the go helloimspencer.com 2121
11778.01_DRAFT
main menu
1 On the Home screen, touch Main Menu.
• The Main Menu screen is displayed, showing the following options:
• Meds on the Go
To dispense meds ahead of time for a period that you dene.
• Your Schedule
To see past and upcoming dispense times.
• See Your Meds
To see pictures of your meds with their names and dosage.
• Readings
To enter glucose (blood sugar) levels and view past entries for these.
1
meds on the go
Home > Main Menu
1 On the Main Menu screen, touch Meds on the Go.
• The Meds on the Go screen is displayed. The minimum number of doses to
dispense is 1. The maximum is the number of doses you have left in your rell.
2 Touch More or Less to change to the number of doses you
want to dispense.
• A message is displayed below the number asking you to conrm the date
and time for the last to-go dose. (The rst to-go dose is the next one on
your schedule.)
3 Touch Yes if the date and time is accurate.
• The Conrm Dates screen is displayed and the Dispense button ashes.
• NOTE If you touch No, you are returned to the Main Menu screen.
4 Review the dates and times to be sure they are accurate.
A If the dates are accurate, touch Dispense.
The doses are dispensed and recorded as “manual” in spencer.
Remember to take the doses at the times designated on each pack.
spencer will not alert you for med packs dispensed with Meds on the Go.
B If not accurate, touch the back arrow and adjust the dates and times on
the Meds on the Go screen.
• For instructions on adjusting dates and times, go back to step 2.
1
2
3
4
device user guide your schedule, see your pills helloimspencer.com 2222
11778.01_DRAFT
your schedules
Home > Main Menu
1 On the Main Menu screen, touch Your Schedules.
• The Your Schedules screen is displayed, showing the following menu options:
• Medicines
To see your previous and pending dispenses for the current rell.
• Appointments
To see your upcoming video appointments.
medicines
Home > Main Menu > Your Schedules
1 On the Your Schedules screen, touch Medicines.
• This sample screen shows missed, dispensed, and pending doses.
2 Touch Newer and Older to scroll through the schedule for
the current rell.
1
1
2
appointments
Home > Main Menu > Your Schedules
1 On the Your Schedules screen, touch Appointments.
• A screen like this is displayed.
2 Touch Up and Down to scroll through your appointments.
• If you have no appointments scheduled, a screen like this is displayed.
• For instructions on requesting an appointment, see health contact on
page 28.
1
2
device user guide video chat helloimspencer.com 2323
11778.01_DRAFT
video appointment
At your request, a member of your care team can schedule
a video appointment to discuss your medications or any issues
you may have that are related to your use of spencer. For
instructions on requesting an appointment, see health contact
on page 28.
Before starting a video appointment, note the following:
• A higher signal strength ensures a higher quality call.
To check your signal strength or add a wireless network,
see network on page 32.
• The appointment will not be interrupted by dose alerts.
To prevent missing a dose, do not schedule appointments
to occur during dose alerts, or limit appointments to under
2 hours. Dispense alerts resume after the appointment
has ended.
• If a pack is in the dispenser when an appointment is
scheduled to begin, the appointment will not start.
If a pack is in the dispenser within the start and end times
for the appointment, the appointment starts when you remove
the pack.
1 At the appointment time, the spencer device displays
a screen indicating that it is time for your video chat.
Touch the screen (anywhere) to start the call.
• NOTE The alert will stop after 10 minutes or at the appointment’s end time,
whichever is shorter.
• A screen similar to this one is displayed as the call connects.
• If the call cannot connect, a screen similar to this one is displayed. If you
suspect a network issue, touch Try Again. If your care manager was
unavailable, touch Exit.
• When the call connects, a screen like this is displayed.
2 Use the buttons at the bottom of the screen to adjust the
volume as needed.
• The volume level (0-10) is displayed between the volume buttons.
continued on next page
1
2
device user guide video appointment (cont.) helloimspencer.com 2424
11778.01_DRAFT
1
2
3 When you’re nished with the appointment, touch End Call.
• A screen like this is displayed.
3
4 4 Touch Yes to end the video appointment.
• If you miss a scheduled appointment, a screen like this is displayed
enter glucose reading
Home > Main Menu > Readings
1 On the Today’s Readings screen, touch the arrow button
beside Glucose.
• The Blood Sugar screen is displayed.
2 Enter your new glucose number in mg/dl, using the up and
down arrows.
continued on next page
device user guide readings, enter glucose reading helloimspencer.com 2525
11778.01_DRAFT
see your meds
Home > Main Menu
1 On the Main Menu screen, touch See Your Meds.
• The See Your Meds screen is displayed, providing the names and strengths
of your meds. Pictures and/or descriptions are also provided.
2 Touch Up and Down to scroll and see all your pill types.
• In this example, the Up arrow button is grey, indicating that the button is not
active (i.e., Crestor is the top of the list). You can scroll down but not up.
1
2
1
2
readings
Home > Main Menu
1 On the Main Menu screen, touch Readings.
• The Today’s Readings screen is displayed, showing the most recent readings
with the option to select one of the following:
• Glucose
To enter your glucose levels and view past entries.
• In this example, the Up arrow button is grey, indicating that the button is not
active (i.e., Scale is the top of the list). You can scroll down but not up.
1
2
1
device user guide view past readings helloimspencer.com 2626
11778.01_DRAFT
3 Double check that you have entered the correct value, and
touch Save.
• The new reading is saved with the date and time it was entered.
• NOTE For instructions on measuring your weight or blood pressure, see
bluetooth on page 34.
view past readings
Home > Main Menu > Readings
You can view past readings, recorded via a bluetooth device or
by manual entry (glucose).
Glucose
1 On the Today’s Readings screen, touch the arrow button
beside Glucose.
2 On the Blood Sugar screen, touch View Readings.
• The Past Readings screen is displayed, showing readings with their dates and
times recorded.
3 Touch Newer and Older to scroll through the list.
• In this example, scrolling is disabled because there are few entries.
spencerAssist™
spencerAssist is a mobile app that can be used to enter and
view readings, such as blood pressure, weight, blood oxygen,
and glucose.
• The readings are displayed on your mobile app like this.
1 To add a reading, click the plus icon to the right of the type of
reading you want to add. When you add a reading, double-
check that it is correct before you click Save.
• Data entered on spencerAssist will not show up on the spencer device.
However, your care team can see all your spencer device and spencerAssist
data through spencerCare.
• When spencerAssist is oine (such as in airplane mode), data entered is not
sent to spencerCare. A message informs the care team that data cannot be
retrieved.
1
3
1
helloimspencer.com 2727
11778.01_DRAFT
settings
& help
device user guide settings & help menu, health contact helloimspencer.com 2828
11778.01_DRAFT
settings & help menu
1 On the Home screen, touch Settings & Help.
• The Settings & Help screen is displayed, showing the following menu options:
• Health Contact
To see information for your pharmacy, health coach, or other medical contact.
• Video Tutorials
To watch videos explaining how to use spencer.
• Help
To get help, including how to replace the rell and shut spencer down.
• Alert Volume
To set the volume for spencer – for alerts and other audio features.
• Child Lock
To set up a Personal Identication Number (PIN) to restrict device access.
This feature is optional.
1
health contact
Home > Settings & Help
1 On the Settings & Help screen, touch Health Contact.
• The Health Contact screen is displayed, showing your health contact’s name,
contact information, and hours of operation. (This is a sample screen and
does not show your health contact information.)
2 To request a call from your health contact, touch
Request Callback.
1
2
• This screen is displayed asking you to wait while the message is sent.
• When the message has been sent, a screen like this one is displayed.
continued on next page
device user guide health contact (cont.), video tutorials, help helloimspencer.com 2929
11778.01_DRAFT
• If the request does not go through, a message like this one is displayed.
Follow the instructions on the screen.
1
2
3
help
Home > Settings & Help
1 On the Settings & Help screen, touch Help.
• The Help screen is displayed, showing the following menu options:
• ReplaceRell
To replace the rell.
• Shutdown
To shut the device down.
• Advanced
To see the version of software, network information, or to work with
Bluetooth devices.
1
video tutorials
Home > Settings & Help
1 On the Settings & Help screen, touch Video Tutorials.
• The Video Tutorials screen is displayed.
2 Touch the tutorial you want to view. For this example, Alert
Volume is selected.
• The introductory screen for the tutorial is displayed.
3 Use the buttons at the bottom of the tutorial screen to adjust
the volume for the video, play/pause the video, and/or restart
the video.
• NOTE Restart changes from grey (inactive) to blue (active) once you start a
video. Play changes to Pause while the video is playing.
device user guide replacerell helloimspencer.com 3030
11778.01_DRAFT
replace refill
Home > Settings & Help > Help
1 On the Help screen, touch ReplaceRell.
• The Replace Rell screen is displayed.
2 Touch Unlock Lid.
• A conrmation screen is displayed.
3 Touch Yes to conrm that you want to replace the rell.
• The Ready for Rell screen is displayed, and the lid is opened slightly.
• NOTE If Child Lock is on, you are asked to enter your PIN rst.
4 To replace the rell: open the lid fully, remove the current rell,
and insert the new rell.
1
2
3
4
device user guide shutdown, advanced helloimspencer.com 3131
11778.01_DRAFT
shutdown
Home > Settings & Help > Help
You can shut spencer down by using the touch screen or by
pushing the power button in the back. Try using the touch
screen rst.
Using Touch Screen
1 On the Help screen, touch Shutdown.
• A conrmation screen is displayed.
2 Touch Shutdown and the device shuts down.
• NOTE If Child Lock is on, you are asked to enter your PIN rst.
Power Button
Use this method of shutting down only as a last resort.
Try shutting down using the touch screen rst.
1 Press down the power button in the back and hold for
10 seconds.
• Device shuts down.
advanced
Home > Settings & Help > Help
1 On the Help screen, touch Advanced. For more information,
see help on page 29.
• The Advanced screen is displayed, showing the following menu options:
• Version
To view the version of software currently installed.
• Network
To view your network information.
• Bluetooth
To work with Bluetooth devices.
1
2
1
1
device user guide version, network helloimspencer.com 3232
11778.01_DRAFT
version
Home > Settings & Help > Help > Advanced
1 On the Avanced screen, touch Version.
• The Version screen is displayed, showing the following information:
• Serial number for your spencer device
• Versions for software, hardware, and other spencer components
• Software installation date
• NOTE This information is helpful to the Customer Support team.
network
Home > Settings & Help > Help > Advanced
Check your network signal strength to make sure spencer can
update your care team with your data. The more bars beside
Signal Strength, the stronger the signal.
A network connection (cell or wireless) is needed for:
• your care team to view your information
• you to receive information from your care team
• the correct time if you move spencer to a dierent time zone
1 On the Advanced screen, touch Network.
• The Network screen is displayed, showing the following menu options:
• Cell
To review your cellular network connection.
• WiFi
To use a wireless network connection.
Cell
1 On the Network screen, touch Cell.
• The Cell screen is displayed, showing the following types of information:
• Network
• IP address
• Signal strength
• NOTE This information is helpful to the Customer Support team.
continued on next page
1
1
1
device user guide network (cont.) helloimspencer.com 3333
11778.01_DRAFT
WiFi
1 On the Network screen, touch WiFi.
• The WiFi Settings screen is displayed, showing the following types
of information:
• Network
• IP address
• Signal strength
• NOTE This information is helpful to the Customer Support team.
2 To add a new wireless network, touch Search.
• A screen like this one is displayed while spencer searches
for wireless networks.
1
2
3 On the Available Networks screen, touch the arrow button
next to your wireless network.
4 Type in your wireless network password and touch Enter.
3
4
• A screen like this one is displayed.
• When your spencer device is connected to your wireless network, a screen
like this one is displayed.
• NOTE If you have trouble connecting to a wireless network, you may need
to troubleshoot your router. If your router seems to be working correctly,
call Customer Support.
device user guide bluetooth helloimspencer.com 3434
11778.01_DRAFT
bluetooth
Home > Settings & Help > Help > Advanced
1 On the Advanced screen, touch Bluetooth.
• The Bluetooth screen is displayed, showing the Bluetooth devices that you
can use with your spencer device.
• Scale
To get instructions or unpair a Bluetooth scale.
• Blood Pressure
To get instructions or unpair a Bluetooth blood pressure monitor.
• Glucose (coming soon)
To get instructions or unpair a Bluetooth glucometer.
• Pulse Ox (coming soon)
To get instructions or unpair a Bluetooth pulse oximeter.
2 Touch Up and Down to scroll and see all your devices.
• In this example, the Up and Down arrow buttons are grey, indicating that
the button is not active. (Scale is at the top of the list and Glucose is at the
bottom of the list.) You cannot scroll up or down.
Approved Bluetooth Devices
• Scale
A&D UC-352BLE BLE
• Blood Pressure
A&D UA-651BLE BLE
Add Bluetooth Device
1 On the Bluetooth screen, touch Add Device.
2 On the Add Device screen, select one of the
following devices:
A Blood Pressure
To pair the blood pressure monitor with your spencer device.
B Scale
To pair the scale with your spencer device.
• A screen like this one is displayed, showing instructions for pairing.
3 Follow the on-screen instructions, and then touch Next
or Continue.
continued on next page
1
2
1
2
3
device user guide bluetooth (cont.) helloimspencer.com 3535
11778.01_DRAFT
2
3
• A screen like this one is displayed.
• When your spencer device nds the Bluetooth device, the Available Devices
screen is displayed.
4 Touch Pair.
• A screen like this one is displayed.
• When the Bluetooth device is paired with your spencer device, the Device
Paired screen is displayed.
• NOTE Contact Customer Support at 866-972-3196 if you are unable to pair.
4
View & Use Bluetooth Device
1 On the Bluetooth screen, touch the arrow button beside
a device name to view the device details.
• A screen like this is displayed.
• Use the Scale
1 Place the scale close to your spencer device.
2 Step on the scale and remain still.
3 Step o the scale when “step” and “o” are alternately displayed on the
scale and you hear three beeps.
• The new reading is saved with the date and time it was entered.
• Use the Blood Pressure Monitor
1 Place the blood pressure monitor close to your spencer device.
continued on next page
1
Remove Bluetooth Device
1 On the Bluetooth screen, touch the arrow button beside a
device name to view the device details.
• A screen like this is displayed.
device user guide bluetooth (cont.) helloimspencer.com 3636
11778.01_DRAFT
2 Sit comfortably with your left arm resting on a at surface and your palm
up at heart level.
3 Fasten the cu snugly on your upper arm. You should be able to slide two
ngers underneath it.
4 Press the start button on the blood pressure monitor.
• When the reading is complete, the cu deates automatically.
• The new reading is saved with the date and time it was entered.
1
2
3
2 Touch Unpair.
• The Unpair Device screen is displayed, asking if you are sure you want to
unpair this device.
3 Touch Yes.
• A screen is displayed conrming that the device has been unpaired.
device user guide alertvolume,childlock,turnchildlocko/on helloimspencer.com 3737
alert volume
Home > Settings & Help
1 On the Settings & Help screen, touch Alert Volume.
• The Alert Volume screen is displayed.
2 Touch Increase and Decrease to adjust the volume.
• NOTE The volume is for the normal dispense notication. The escalated
dispense notication will be louder.
child lock
Home > Settings & Help
If you have turned the Child Lock on, you must enter your
personal identication number (PIN) for most actions.
1 On the Settings & Help screen, touch Child Lock.
• The Child Lock screen is displayed, showing the following menu options:
• TurnOnChildLock/TurnOChildLock
To turn Child Lock on or o, depending on the current setting.
• Set Security PIN
To enter a new PIN or change an existing PIN.
1
1
2
1
turn child lock on/off
Home > Settings & Help > Child Lock
NOTE To turn the Child Lock on or o, you must have a
Personal Identication Number (PIN). If you need to set or
change a PIN, see set security pin on page 38.
When the Child Lock is ON, you must enter your personal
identication number (PIN) for most actions.
1 On the Child Lock screen, touch TurnOnChildLock/Turn
OChildLock. (The choice depends on whether Child Lock
is currently on or o.)
continued on next page
11778.01_DRAFT
1
device user guide turnchildlocko/on(cont.),setsecuritypin helloimspencer.com 3838
11778.01_DRAFT
• One of the following screens is displayed:
• ON This screen is displayed if Child Lock is on.
• OFF This screen is displayed if Child Lock is o.
• The Lock/Unlock buttons are grey (inactive) because the 4 digits are not
entered yet.
2 Enter your 4-digit PIN number and touch Unlock/Lock.
• You are returned to the Home screen.
1
DRAFT(rev#tbd)
2
set security pin
Home > Settings & Help > Child Lock
1 If you want to change the existing Security PIN or add a PIN
for the rst time, touch Set Security PIN.
continued on next page
1
device user guide set security pin (cont.) helloimspencer.com 3939
11778.01_DRAFT
• The Set Security PIN screen is displayed, asking you to enter your current PIN
and/or enter a new one.
2 If you are changing your current PIN, enter the current
4-digit PIN and touch Enter. If you are entering a new PIN,
skip this step.
3 On the Set Security PIN screen, touch the 4 digits on the
screen for your new PIN and touch Set PIN.
• The Set PIN button is grey in the example because the PIN has not been
entered yet.
• Another screen is displayed, asking you to conrm the new PIN.
2
3
4
5
4 Touch the PIN digits again and touch Enter.
• A screen is displayed conrming the new or changed PIN and reminding you
to write it somewhere.
• ON If the Child Lock is on, the Return button is displayed and you return
to the Settings & Help screen.
• OFF If the Child Lock is o, the Lock button is displayed. Touching it turns
on the Child Lock.
5 Touch Return or Lock, depending on the status of the lock.
helloimspencer.com 4040
11778.01_DRAFT
additional
info
device user guide quickxes helloimspencer.com 4141
11778.01_DRAFT
quick fixes
Object in the Dispenser
If something is in the dispenser, such as a med pack, the device
may not function properly.
• If this happens while you are loading the rell, or before or after dispensing
medications, a screen like this is displayed.
1 Touch Yes.
• A screen like this is displayed.
2 Clear the dispenser and touch The dispenser is clear.
Bright Light
If a bright light is shining on the device, such as the sun,
the device may not function properly.
• If this happens while you are loading the rell, or before or after dispensing
medications, a screen like this is displayed.
1 Move spencer out of the bright light and press Done.
• A screen like this is displayed.
2 Touch OK.
1
2
1
2
device user guide error messages helloimspencer.com 4242
11778.01_DRAFT
error messages
Error screens describe the error and how to correct it. Some
screens display error codes and the technical support phone
number. You may be asked to provide the error codes if you
contact support.
• NOTE You may contact Customer Support at 866-972-3196 with any issue
or question.
• This example of an error screen displays the problem, gives the phone
number for support, and provides the error code.
• Touch Help for specic instructions to get your meds.
If an error occurs with your spencer device or rell, and you
need your medication right away, you may manually take packs
from the rell:
1 Carefully pull the rst pack out of the rell, making sure the
next pack remains inside the rell and secure under the
brake.
2 Tear or cut the pack from the rell using scissors at the
perforation before the next pack.
3 Conrm your name, date, time, and number of pills before
taking the pack.
4 Remove packs until you have all the medication you need.
After your pack is removed, call support before putting your
rell back into your spencer device.
device user guide terms & components, questions? helloimspencer.com 4343
11778.01_DRAFT
terms & components
Brake
Small metal wire in the lower right
of rell that holds the strip in place.
Dispenser
The slot (located beneath the
spencer device’s touch screen)
where the packs are delivered.
Dose
All medications taken at a given
dispense time.
HIPAA
Health Insurance Portability and
Accountability Act; Federal law
requiring security and privacy for an
individual’s health information.
Lid
Door-like panel at the top of the
spencer device that opens and
closes for inserting, securing, and
removing the rell.
Menu
List of options on the touch screen.
Examples are Main Menu and
Settings & Help.
Pack
Plastic package containing
medications and identifying
information as produced by a strip
packaging system.
spencerCare
Clinical portal where identifying
and medical information is sent,
stored securely, and accessed only
according to HIPAA specications.
spencerRell
The pharmacist-packaged box of
spooled medication packs.
Touch Screen
Front display panel that enables you
to interact with spencer by touching
with your nger. (Touch screens
are also used on cell phones and
computer tablets.)
questions?
Here are answers to some questions you may have.
Refer to helloimspencer.com/customer-support for more questions and answers,
or call Customer Support at 866-972-3196.
• Can two or three people use the same device?
No, each rell is customized for one person’s needs. Only one person can use a spencer device at a time.
• What should I do if a prescription changes?
Inform the pharmacy that your prescription has changed.
• What if the Child Lock is on, and I cannot remember my PIN?
Contact Customer Support at 866-972-3196.
• Can spencer show me how to use a feature?
Yes. For brief explanations about common subjects, see video tutorials on page 29.
• What happens if there is a power outage?
The system has a battery backup. If power is not restored before the battery is drained, spencer unlocks the lid
automatically and allows you to remove the rell and dispense the medication manually. Each pack is labeled
with a dose date and time. Tear o the packs you need when it is time for a given dose.
device user guide specications helloimspencer.com 4444
11778.01_DRAFT
specifications
Name
spencer device
Model
spn02
External Devices
This device has a single port, a USB port, in the back,
adjacent to where the power cord is attached.
The spencer device does not come with any
accessories that can be connected. However, it
has Bluetooth functionality.
Battery
The device has a rechargeable battery that is not
removable. If the battery is in use because of no
electrical power, the system continues to dispense
medication until the battery charge is exhausted.
Since the battery is not removable, there are no user
instructions for maintenance, other than to check the
battery periodically to ensure it is working by unplugging
and making sure spencer stays on. In case of an
extended emergency that causes the battery charge
to run out, the lid to the device opens automatically,
enabling user to remove necessary medications.
Power Requirements
• Voltage: AC 120VAC +/- 10%
• Power: 75W max
• Frequency 60 Hz +/- 1%
• Backup battery: Lithium-ion
CPU
• Processor: Freescale IMX6 Quad Core
• Speed: 1 GHz
• RAM: 1GB DDR3
• Storage: 4 GB eMMC; 2 GB SD Card (optional)
• Operating System: Mentor Embedded Linux
Peripherals
• Display: 7" Diagonal, 800 x 480 resolution, PCAP
touch screen
• Camera: 5M Pixel
• Microphone: Omnidirectional
• Speaker: 3W Stereo
• Bluetooth: 4.0 (classic and BLE)
• USB: 5W Charging port
Security
• All inbound ports closed, allowing outbound trac
to spencerCare only
• User input through captive screen only
• Communication with spencerCare uses Transport
Level Security with AES 256 encryption
Device dimensions
• 13.4" deep (340mm)
• 10.5" tall (267mm)
• 5.3" wide (135mm)
Environmental Conditions
• Indoor use only
• Operating Temperature: 5°C to 40°C
• Storage Temperature: -20°C to 45°C
• Operating Altitude Limit: 2000 meters
• Humidity: Max 80% RH up to 31°C decreasing
linearly to 50% RH at 40°C
• Pollution Degree 2: Typical home or oce
environment
Symbols
Consult instructions for use
Serial number
Date of manufacture
Manufacturer
Temperature limitation
Catalog number
Avoid rain or other damp conditions
UL Certication (US & Canada)
AC (Alternating Current)
Double Insulated
Caution
Standby power
Do not dispose of this product in general
waste. Contact the manufacturer for proper
disposal method.
spencer medical device provides notications when it’s time
for your medications and dispenses them at your request.
spencer has the following components:
• A strip of spooled packs with individual doses of your
medications; each pack has a barcode that contains
its dispensing information, including your schedule
and data.
• A rell that holds the spooled packs; the rell also
has a barcode.
• spencer Cloud, which contains the encrypted information
about you and your medications.
• spencerCare and spencerAssist, which the healthcare
provider and caregiver can use to monitor dispensing
and other information.
• spencer device, which has an interactive, senior-friendly
screen and is designed to do the following:
• Dispense according to schedule
• Transfer dispense data to spencer Cloud
• Allow healthcare provider intervention
• Collate wellness data
• Provide messages to the healthcare provider or
support about missed doses, answers to questions,
and malfunctions
The following are issues that could occur with spencer
during use and instructions about how to resolve them:
1 ISSUE If the rell is inserted while the Home icon is
touched on the device screen, the device does not
register that the rell has been inserted.
WORKAROUND The rell must be reinserted before the
device can register the rell. Press and hold the Power
button for 5 seconds to shut down the device, and then
remove the rell. Press and hold the power button for 1
second to restart the device, and then reinsert the rell
and close the lid.
2 ISSUE The device falsely triggers an “invalid scan”
error message.
WORKAROUND Remove the rell, and then reinsert
the rell and close the lid. If the information on the rell
and pack barcode are scanned successfully, the device
accepts the rell.
3 ISSUE An internal error occurs during rell registration
causing the lid to remain locked preventing the removal
of the rell.
WORKAROUND Press and hold the Power button for
5 seconds to turn o the device. The lid then unlocks,
allowing removal of the rell. Press and hold the Power
button for 1 second to restart the device, and then close
the lid.
4 ISSUE When an error occurs during a multi-pack
dispense and the device must be restarted, once
restarted the device starts the multi-pack count at 1
rather than the actual multi-pack count. For example, the
device displays “1 of 3” rather than “3 of 3” if two packs
were already dispensed before the device restart.
WORKAROUND The device still dispenses the correct
number of packs, therefore no further action is required.
5 ISSUE When an error occurs with the last dose, the
system does not display the message instructing you to
insert a new rell.
WORKAROUND Insert the new rell at the start date
and time printed on the rell label. The device accepts
the new rell.
6 ISSUE When playing video tutorials through the menu
option, Video Tutorials, pressing Play continuously
causes the video to freeze.
WORKAROUND Return to the home screen by
selecting the Home icon, and then try again.
7 ISSUE When you register to become a spencer patient
and enter allergies and conditions, the allergies and
conditions do not show on the pharmacy portal.
WORKAROUND The pharmacist will ask you about
any allergies or conditions as part of onboarding you into
the pharmacy.
8 ISSUE When registering to become a spencer patient,
the name you enter does not match the name used by
the pharmacy management system.
WORKAROUND The pharmacist must ensure that the
name (rst and last) shown in the spencerCare portal
matches the name used by PASS and their pharmacy
management system. If the name does not match, call
HAPi customer support.
9 ISSUE If the spencer device isn’t connected
to a network when the rell is inserted, the drug
images may not be downloaded to the device.
WORKAROUND Ensure the device is connected
to a network. Remove the rell, and then reinsert
the rell and close the lid. If the device is connected
to a network, the drug images should be available for
viewing on the device.
NOTE None of the issues on this page will prevent the
users from taking their medication.
helloimspencer.com
11370.05
device user guide section name helloimspencer.com 4646
11778.01_DRAFT
1 completedrellonpage19.
2 missed dispense on page 18.
3 escalated dispense on page 18.
4 opening the pouch on page 18.
5 normal dispense on page 16.
6 loadingtherellonpage14.
7 setting up on page 12.
8 navigating your spencer device on page 10.
9 features on page 9.
10 contacting support on page 9.
11 important safety information on page 7.
12 overview of spencer on page 6.
13 getting started on page 5.
14 dispensing
your meds on page 15.
15 view past readings on page 21.
16 enter blood sugar on page 21.
17 readings on page 25.
18 see your pills on page 25.
19 your schedule on page 22.
20 meds on the go on page 21.
21 meds & readings menu on page 21.
22 advanced on page 31.
23 terms & components on page 43.
24 error messages on page 42.
25 set security pin on page 38.
26 turnchildlocko/ononpage37.
27 child lock on page 37.
28 alert volume on page 37.
29 network on page 32.
30 version on page 32.
31 shutdown on page 31.
32 replacerellonpage30.
33 help on page 29.
34 video tutorials on page 29.
34-1 bluetooth on page 34.
35 health contact on page 28.
36 settings & help menu on page 28.
37 meds
& readings on page 20.
38 settings
& help on page 27.
39 additional
info on page 40.
40 specicationsonpage44.
41 questions? on page 43.

Navigation menu