spencer Health Solutions SPN02 Smart in-home medication dispenser User Manual
HAP Innovations, LLC Smart in-home medication dispenser Users Manual
Users Manual
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| Document ID | 3468262 |
| Application ID | 9Mq16ktxH4XuRbyfmSxQrw== |
| Document Description | Users Manual |
| Short Term Confidential | Yes |
| Permanent Confidential | No |
| Supercede | Yes |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 277.36kB (3466966 bits) |
| Date Submitted | 2017-07-17 00:00:00 |
| Date Available | 2018-01-13 00:00:00 |
| Creation Date | 2017-06-22 18:37:47 |
| Producing Software | Adobe PDF Library 15.0 |
| Document Lastmod | 2017-07-17 15:59:50 |
| Document Title | Users Manual |
| Document Creator | Adobe InDesign CC 2017 (Macintosh) |
this is my spencer device user guide Customer Support: 866-972-3196 Model spn02 for Use with spencer Refill Manufacturer: HAP Innovations, LLC • Morrisville, NC 11778.01_DRAFT helloimspencer.com intended use spencer device is a daily assist medication reminder system intended to provide users pre-packed medications by a pharmacist on a pre-determined dosing schedule. spencer device incorporates wireless technology and an electronic display as a means for communication, for audio-visual reminders, and to track and store a history of the user’s compliance with the dosing schedule. spencerAssist is a mobile and web application that works with spencer device and allows users and caregivers to track medication adherence, medication reminders and health information. spencerCare is a web application that works with spencer device and allows only the professional care team to track medication adherence and health information and to communicate with the user. spencer assists seniors living in a home setting and any age person at risk of noncompliance with a prescribed medication schedule. spencer device, spencerAssist and spencerCare are not intended to be used for primary diagnosis, treatment decisions, or be used for active patient monitoring. Patent Information See helloimspencer.com. FCC Part 15 This device complies with Part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation, and (3) Changes or modifications made to this equipment not expressly approved by HAP Innovations, LLC may void the FCC authorization to operate this equipment. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement, (3) Les changements ou modifications apportées à cet équipement non expressément approuvée par HAP Innovations, LLC peuvent annuler l’autorisation FCC d’utiliser cet équipement. Cautions and Warnings Please read this manual before using spencer. Especially note important safety information on page 7. Contact your healthcare provider for any health-related questions and Customer Support for any spencer device-related questions. 11778.01_DRAFT device user guide intended use helloimspencer.com table of contents getting started • • • • • Overview . . . . . . . . . . . . . . . . . . . . . . . . 6 Important Safety Info . . . . . . . . . . . . . . . . . . 7 Contacting Support . . . . . . . . . . . . . . . . . . . 9 Features . . . . . . . . . . . . . . . . . . . . . . . . . 9 Navigating Your spencer Device . . . . . . . . . . . . 10 Touch Screen; About Child Lock; Screen Navigation; Colors, Buttons & Icons; Dispense Screens; Help Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 • Setting Up . . . . . . . . . . . . . . . . . . . . . . . 12 • Loading The Refill . . . . . . . . . . . . . . . . . . . 14 Normal Dispense . . . . . . . . . . . . . . . . . . . Opening The Pack . . . . . . . . . . . . . . . . . . . Escalated Dispense . . . . . . . . . . . . . . . . . . Missed Dispense . . . . . . . . . . . . . . . . . . . Completed Refill . . . . . . . . . . . . . . . . . . . . 16 18 18 18 19 dispensing your meds • • • • • main menu • Main Menu . . . . . . . . . . . . . . . . . . . . . . . 21 • Meds On The Go . . . . . . . . . . . . . . . . . . . 21 • Your Schedules . . . . . . . . . . . . . . . . . . . . 22 Medicines, Appointments . . . . . . . . . . . . . . . . . . . . . . . 22 Video Appointment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 • See Your Meds . . . . . . . . . . . . . . . . . . . . 25 • Readings . . . . . . . . . . . . . . . . . . . . . . . . 25 Enter Glucose Reading . . . . . . . . . . . . . . . . . . . . . . . . . 25 View Past Readings . . . . . . . . . . . . . . . . . . . . . . . . . . 26 settings & help • • • • Settings & Help Menu . . . . . . . . . . . . . . . . . Health Contact . . . . . . . . . . . . . . . . . . . . . Video Tutorials . . . . . . . . . . . . . . . . . . . . . Help . . . . . . . . . . . . . . . . . . . . . . . . . . 28 28 29 29 Replace Refill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Shutdown, Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Version, Network: Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Network: Wifi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 • Alert Volume . . . . . . . . . . . . . . . . . . . . . . 37 • Child Lock . . . . . . . . . . . . . . . . . . . . . . . 37 Turn Child Lock On/Off . . . . . . . . . . . . . . . . . . . . . . . . . 37 Set Security Pin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 11778.01_DRAFT device user guide table of contents helloimspencer.com additional info • Quick Fixes . . . . . . . . . . . . . . . . . . . . . . 41 Object In The Dispenser, Bright Light . . . . . . . . . . . . . . . . . . . . . . . . . . 41 • • • • Error Messages . . . . . . . . . . . . . . . . . . . . Terms & Components . . . . . . . . . . . . . . . . . Questions? . . . . . . . . . . . . . . . . . . . . . . . Specifications . . . . . . . . . . . . . . . . . . . . . 42 43 43 44 11778.01_DRAFT device user guide table of contents (cont.) helloimspencer.com getting started 11778.01_DRAFT helloimspencer.com overview spencer makes taking multiple medications simple. An in-home medication dispenser, your spencer device is a new way to connect you with your pharmacist and care teams to help you stay on track with your medications and health goals. The pictures below help you locate some key features. Also, see features on page 9. carrying case lid refill tub touch screen power cord power button dispenser usb port medication refill 11778.01_DRAFT device user guide overview of spencer device helloimspencer.com important safety info • Follow all instructions. • Place spencer device in an indoor living area, on a hard, dry, flat surface. • Do not place near any heat sources such as radiators, heat registers, stoves, or other equipment that produces heat. • Do not block any ventilation openings. Do not remove any exterior covers from the device. • The power plug is the main means of disconnecting this device. Install this device so that the power plug can be easily unplugged from the outlet if necessary. • Do not plug the device into an electrical outlet that is controlled by a wall switch, as someone could accidentally turn off the power. • Do not modify the polarized power plug. A polarized plug has two blades with one wider than the other. The wide blade is provided for your safety. If the polarized plug does not fit into your outlet, consult with an electrician to update your outlet. • To reduce the risk of electrical shock or fire, do not place the device in or near water or other liquids, or expose it to rain. • Do not insert hands, fingers or other foreign objects inside the device while it is powered. If a liquid pill “spills” in the refill tub, do not continue use of spencer. If a pack is cut during dispense and a liquid pill is missing, contact Customer Support immediately at 866-972-3196. continued on next page 11778.01_DRAFT device user guide important safety info helloimspencer.com • To clean the touch screen, wipe gently with a microfiber screen-cleaning cloth or a clean cloth lightly dampened with water. To clean other exterior plastics and the refill tub, wipe gently with a Super Sani Cloth™ and let air dry. The urethane roller inside the tub may be cleaned with isopropyl alcohol only and let air dry. Clean the tub and roller only when the refill has been removed. • The device has a rechargeable backup battery that is not removable. Only authorized service personnel should replace batteries. If the battery is in use because of no electrical power, the device continues to dispense medication until the battery charge is exhausted. A solid green light in the top right corner of the front face indicates the device is plugged in. When battery power is in use, the green light flashes. • Only use manufacturer approved accessories with this device. • Refer all servicing to qualified service personnel. Servicing is required when the device is not operating normally or has been damaged in any way including, power cord or plug is damaged, liquid has been spilled in the device, objects have fallen into the device, or the device has been dropped. • When disposing of this device, please contact the manufacturer or local authorities for proper disposal method. 11778.01_DRAFT device user guide important safety info (cont.) helloimspencer.com contacting support • If spencer directs you to call your pharmacist for medicationrelated questions or issues, you can find the pharmacy contact information by touching Settings & Help, then Health Contact. Also, see health contact on page 28. • For help with the device itself, call the Customer Support number: 866-972-3196. features Bluetooth Devices Option that lets you connect to bluetooth health devices for spencer to collect additional health data. Meds on the Go Option that lets you dispense medications for specific dates and times that you are going to be away from your spencer device. Child Lock Option to lock the system for anyone who does not know the personal identification number (PIN). You set the PIN. Refills Containing Med Packs • Spooled specifically for you by your pharmacist. • Easy to load into device. Design Sleek design that fits on the countertop. Dispense Reminders • Alert tone with adjustable volume; sound intensifies for escalated dispense. • Flashing light that increases in frequency for escalated dispense. • Change in screen color from blue (normal) to amber (escalated) to red (missed). Secure Data Storage1 Records of your spencer transactions and communications with your pharmacy; these are protected so that they are secure and only visible to designated individuals. See Your Pills Option to see name, strength, picture, and description for each type of medication in your spencer refill. spencerAssist Mobile application for iOS or Android that tracks adherence and readings such as weight, blood pressure, glucose, blood oxygen, and heart rate. Usability Large, easy-to-read font; clear, to-the-point instructions; colors that indicate certain statuses. USB Port Slot for charging compatible devices. Video Tutorials Short videos explaining how to use your spencer device. Touch Settings & Help, then Video Tutorials, to display a list of videos. See video tutorials on page 29. Your Schedule Option to view dispense schedule, both previous and pending; missed and manual dispenses are labeled. 1 NOTE The information is protected and adheres to the Federal Health Insurance Portability and Accountability Act (HIPAA). 11778.01_DRAFT device user guide contacting support, features helloimspencer.com navigating your spencer device Touch Screen The device touch screen guides you through the dispensing process and various actions when you touch certain areas of the screen. For example, touching Dispense with your finger tells the device you are ready to receive your current medications. The device rotates through various screen savers when it is in an idle state. An example is shown here. When the device is idle, just touch the screen to “wake it up” and display the Home screen. About Child Lock If you have turned the child lock on, you must enter your personal identification number (PIN) for most actions. NOTE If you forget your PIN, call Customer Support to get a backup PIN. Screen Navigation All Menu screens allow navigation back or home. NOTE If you move spencer to a different time zone, unless you have a cell connection, the Home screen displays the time from the original time zone. Home Screen Displays the date, time, Main Menu and Settings & Help. Lock Icon with “Dispensing is locked” Note Indicates that Child Lock is turned on. Box or Label at Top of Screen Names the screen you are currently on (the “active” screen). Back Arrow Touch to go to the previous screen. Home Icon Touch to go to the Home screen. continued on next page 11778.01_DRAFT device user guide navigating your spencer device helloimspencer.com 10 6 Colors, Buttons & Icons The colors, buttons, and icons for screens are explained below. Grey Button Button is not active (function cannot be performed until another is complete). Blue Button Button is active. Touch to perform the named function. Green Button Green indicates that the named screen is currently active. Dispense Screens The home screen changes when it is time to dispense your medications. Blue Normal-Dispense Screen Reminds you to take meds during the normal dispense time. 10 Amber Escalated-Dispense Screen Warns that the dispense time has almost passed. 11 Red Missed-Meds Screen Warns that you have missed your medications. Help Screens 10 11 The home screen is hidden when an error occurs. 12 Sample Error Screen Indicates a system error and what action to take. 13 Help Button Touch for information about how to get your medications or correct an error. NOTE Error Messages are explained in error messages on page 42. 12 13 11778.01_DRAFT device user guide navigating your spencer device helloimspencer.com 11 setting up Take your spencer device out of the carrying case. Set it on a hard, dry, flat surface, out of direct sunlight. Plug it in. • The device automatically turns on. (You do not need to use the power button to turn the device on.) An introduction screen is displayed. • Then, a screen like this is displayed. Touch Read Now. • A screen like this is displayed. Read the information all the way to the end, touching the Up and Down buttons to scroll through the information. When you have finished reading the information, touch Disagree or Agree. continued on next page 11778.01_DRAFT device user guide setting up helloimspencer.com 12 8 • Next, the Welcome screen is displayed, giving you the option to watch the video or go to the Home screen. To watch the video, touch Play. See video tutorials on page 29. To go to the Home screen, touch the Home icon. • If you touch Home at this point, a screen like this is displayed. (Any other time you touch Home, you are taken to the Home screen.) Touch Open Lid. • The lid opens so you can insert the refill. 11778.01_DRAFT device user guide setting up (cont.) helloimspencer.com 13 loading the refill Align the front of the refill with the front of the spencer device. Insert the refill into the device, ensuring that it is seated securely. Gently close the lid until it catches and finishes closing itself. • The Refill Loading screen is displayed. Touch Yes on both screens to confirm your name. Touch OK if the time is correct. • NOTE If you move spencer to a different time zone, unless you have a cell connection, the Home screen displays the time from the original time zone. • If the name or time is not correct, contact Customer Support at 866-972-3196. • The Home screen is displayed. This is an example of the Home screen. • The blue buttons on the Home screen link you to other options: Main Menu and Settings & Help. 11778.01_DRAFT device user guide loading the refill helloimspencer.com 14 dispensing your meds 11778.01_DRAFT helloimspencer.com 15 normal dispense When the dispense time arrives, a blue screen is displayed to tell you it is time for your medications; the dispense button flashes, and an alert is played. • In this sample screen, the normal time range to take the 10 am dose is between 9:30 am and 10:30 am. Touch the screen (anywhere). • A screen like this is displayed. The blue status bar tells you the status of the dispense. • NOTE Do not touch the pack until it is ready! • When ready, a screen like this is displayed. The dispenser flashes blue to let you know the meds are ready. • This screen shows that 1 pack out of 1 is ready. The number of packs will vary. (For example, if there are 4 packs, it would read 1 of 4, 2 of 4, etc.) Remove each pack of medication from the dispenser. • Confirm your name, date, and time on the pack before taking your medicine. continued on next page 11778.01_DRAFT device user guide normal dispense helloimspencer.com 16 • Reminders, questions, or other messages may be displayed at the end of a dispense time. This screen is an example. If the message requires a response, touch the appropriate button on the screen. In this example, touch OK. Answer any question by touching the appropriate answer. • A question can have between three and five possible answers, such as shown in these examples. • After responding to messages and questions, or if you do not respond within a certain amount of time, you return to the Home screen. 11778.01_DRAFT device user guide normal dispense (cont.) helloimspencer.com 17 opening the pack With the printed side facing you, tear gently from the upper right corner and straight down the right side. Stop partway down to prevent the pills from falling out. escalated dispense If the normal reminder goes unnoticed for a while, an amber screen is displayed to tell you that limited time is left to take your medications; the dispense button flashes, and a louder alert is played. To dispense your meds, follow the steps in normal dispense on page 16. missed dispense If the escalated dispense reminder expires, a red screen is displayed and the light flashes red. • The Missed Dispense screen is displayed when you have missed a dose (or doses). • The Missed Dispense/Active Window screen is displayed to tell you when you have missed a dose (or doses) AND that your next dose is now due. Touch any part of the screen to dispense all missed doses. continued on next page 11778.01_DRAFT device user guide opening the pack, escalated dispense, missed… helloimspencer.com 18 • A screen like this is displayed. • Remember not to touch the pack until it’s ready. Take the pack from the dispenser when the screen says the pack has been dispensed. • After you remove the pack, a screen like this is displayed: Touch OK and contact your healthcare professional if you are not perfectly clear about what to do with the late meds. completed refill Once all packs have been dispensed from the refill, a screen like this will be shown. Touch Open Lid to open the lid and put in your next refill. • If you do not have another refill, please contact your pharmacist right away. 11778.01_DRAFT device user guide missed dispense (cont.), completed refill helloimspencer.com 19 main menu 11778.01_DRAFT helloimspencer.com 20 main menu On the Home screen, touch Main Menu. • The Main Menu screen is displayed, showing the following options: • Meds on the Go To dispense meds ahead of time for a period that you define. • Your Schedule To see past and upcoming dispense times. • See Your Meds To see pictures of your meds with their names and dosage. • Readings To enter glucose (blood sugar) levels and view past entries for these. meds on the go Home > Main Menu On the Main Menu screen, touch Meds on the Go. • The Meds on the Go screen is displayed. The minimum number of doses to dispense is 1. The maximum is the number of doses you have left in your refill. Touch More or Less to change to the number of doses you want to dispense. • A message is displayed below the number asking you to confirm the date and time for the last to-go dose. (The first to-go dose is the next one on your schedule.) Touch Yes if the date and time is accurate. • The Confirm Dates screen is displayed and the Dispense button flashes. • NOTE If you touch No, you are returned to the Main Menu screen. Review the dates and times to be sure they are accurate. A If the dates are accurate, touch Dispense. The doses are dispensed and recorded as “manual” in spencer. Remember to take the doses at the times designated on each pack. spencer will not alert you for med packs dispensed with Meds on the Go. B If not accurate, touch the back arrow and adjust the dates and times on the Meds on the Go screen. • For instructions on adjusting dates and times, go back to step 2. 11778.01_DRAFT device user guide main menu, meds on the go helloimspencer.com 21 1 your schedules Home > Main Menu On the Main Menu screen, touch Your Schedules. • The Your Schedules screen is displayed, showing the following menu options: • Medicines To see your previous and pending dispenses for the current refill. • Appointments To see your upcoming video appointments. medicines Home > Main Menu > Your Schedules On the Your Schedules screen, touch Medicines. • This sample screen shows missed, dispensed, and pending doses. Touch Newer and Older to scroll through the schedule for the current refill. appointments Home > Main Menu > Your Schedules On the Your Schedules screen, touch Appointments. • A screen like this is displayed. Touch Up and Down to scroll through your appointments. • If you have no appointments scheduled, a screen like this is displayed. • For instructions on requesting an appointment, see health contact on page 28. 11778.01_DRAFT device user guide your schedule, see your pills helloimspencer.com 22 video appointment At your request, a member of your care team can schedule a video appointment to discuss your medications or any issues you may have that are related to your use of spencer. For instructions on requesting an appointment, see health contact on page 28. Before starting a video appointment, note the following: • A higher signal strength ensures a higher quality call. To check your signal strength or add a wireless network, see network on page 32. • The appointment will not be interrupted by dose alerts. To prevent missing a dose, do not schedule appointments to occur during dose alerts, or limit appointments to under 2 hours. Dispense alerts resume after the appointment has ended. • If a pack is in the dispenser when an appointment is scheduled to begin, the appointment will not start. If a pack is in the dispenser within the start and end times for the appointment, the appointment starts when you remove the pack. At the appointment time, the spencer device displays a screen indicating that it is time for your video chat. Touch the screen (anywhere) to start the call. • NOTE The alert will stop after 10 minutes or at the appointment’s end time, whichever is shorter. • A screen similar to this one is displayed as the call connects. • If the call cannot connect, a screen similar to this one is displayed. If you suspect a network issue, touch Try Again. If your care manager was unavailable, touch Exit. • When the call connects, a screen like this is displayed. Use the buttons at the bottom of the screen to adjust the volume as needed. • The volume level (0-10) is displayed between the volume buttons. continued on next page 11778.01_DRAFT device user guide video chat helloimspencer.com 23 3 When you’re finished with the appointment, touch End Call. • A screen like this is displayed. Touch Yes to end the video appointment. • If you miss a scheduled appointment, a screen like this is displayed 11778.01_DRAFT device user guide video appointment (cont.) helloimspencer.com 24 1 see your meds Home > Main Menu On the Main Menu screen, touch See Your Meds. • The See Your Meds screen is displayed, providing the names and strengths of your meds. Pictures and/or descriptions are also provided. Touch Up and Down to scroll and see all your pill types. • In this example, the Up arrow button is grey, indicating that the button is not active (i.e., Crestor is the top of the list). You can scroll down but not up. readings Home > Main Menu On the Main Menu screen, touch Readings. • The Today’s Readings screen is displayed, showing the most recent readings with the option to select one of the following: • Glucose To enter your glucose levels and view past entries. • In this example, the Up arrow button is grey, indicating that the button is not active (i.e., Scale is the top of the list). You can scroll down but not up. enter glucose reading Home > Main Menu > Readings On the Today’s Readings screen, touch the arrow button beside Glucose. • The Blood Sugar screen is displayed. Enter your new glucose number in mg/dl, using the up and down arrows. continued on next page 11778.01_DRAFT device user guide readings, enter glucose reading helloimspencer.com 25 3 Double check that you have entered the correct value, and touch Save. • The new reading is saved with the date and time it was entered. • NOTE For instructions on measuring your weight or blood pressure, see bluetooth on page 34. view past readings Home > Main Menu > Readings You can view past readings, recorded via a bluetooth device or by manual entry (glucose). Glucose On the Today’s Readings screen, touch the arrow button beside Glucose. On the Blood Sugar screen, touch View Readings. • The Past Readings screen is displayed, showing readings with their dates and times recorded. Touch Newer and Older to scroll through the list. • In this example, scrolling is disabled because there are few entries. spencerAssist™ spencerAssist is a mobile app that can be used to enter and view readings, such as blood pressure, weight, blood oxygen, and glucose. • The readings are displayed on your mobile app like this. To add a reading, click the plus icon to the right of the type of reading you want to add. When you add a reading, doublecheck that it is correct before you click Save. • Data entered on spencerAssist will not show up on the spencer device. However, your care team can see all your spencer device and spencerAssist data through spencerCare. • When spencerAssist is offline (such as in airplane mode), data entered is not sent to spencerCare. A message informs the care team that data cannot be retrieved. 11778.01_DRAFT device user guide view past readings helloimspencer.com 26 settings & help 11778.01_DRAFT helloimspencer.com 27 settings & help menu On the Home screen, touch Settings & Help. • The Settings & Help screen is displayed, showing the following menu options: • Health Contact To see information for your pharmacy, health coach, or other medical contact. • Video Tutorials To watch videos explaining how to use spencer. • Help To get help, including how to replace the refill and shut spencer down. • Alert Volume To set the volume for spencer – for alerts and other audio features. • Child Lock To set up a Personal Identification Number (PIN) to restrict device access. This feature is optional. health contact Home > Settings & Help On the Settings & Help screen, touch Health Contact. • The Health Contact screen is displayed, showing your health contact’s name, contact information, and hours of operation. (This is a sample screen and does not show your health contact information.) To request a call from your health contact, touch Request Callback. • This screen is displayed asking you to wait while the message is sent. • When the message has been sent, a screen like this one is displayed. continued on next page 11778.01_DRAFT device user guide settings & help menu, health contact helloimspencer.com 28 • If the request does not go through, a message like this one is displayed. Follow the instructions on the screen. video tutorials Home > Settings & Help On the Settings & Help screen, touch Video Tutorials. • The Video Tutorials screen is displayed. Touch the tutorial you want to view. For this example, Alert Volume is selected. • The introductory screen for the tutorial is displayed. Use the buttons at the bottom of the tutorial screen to adjust the volume for the video, play/pause the video, and/or restart the video. • NOTE Restart changes from grey (inactive) to blue (active) once you start a video. Play changes to Pause while the video is playing. help Home > Settings & Help On the Settings & Help screen, touch Help. • The Help screen is displayed, showing the following menu options: • Replace Refill To replace the refill. • Shutdown To shut the device down. • Advanced To see the version of software, network information, or to work with Bluetooth devices. 11778.01_DRAFT device user guide health contact (cont.), video tutorials, help helloimspencer.com 29 1 replace refill Home > Settings & Help > Help On the Help screen, touch Replace Refill. • The Replace Refill screen is displayed. Touch Unlock Lid. • A confirmation screen is displayed. Touch Yes to confirm that you want to replace the refill. • The Ready for Refill screen is displayed, and the lid is opened slightly. • NOTE If Child Lock is on, you are asked to enter your PIN first. To replace the refill: open the lid fully, remove the current refill, and insert the new refill. 11778.01_DRAFT device user guide replace refill helloimspencer.com 30 1 shutdown You can shut spencer down by using the touch screen or by pushing the power button in the back. Try using the touch screen first. Home > Settings & Help > Help Using Touch Screen On the Help screen, touch Shutdown. • A confirmation screen is displayed. Touch Shutdown and the device shuts down. • NOTE If Child Lock is on, you are asked to enter your PIN first. Power Button Use this method of shutting down only as a last resort. Try shutting down using the touch screen first. Press down the power button in the back and hold for 10 seconds. • Device shuts down. advanced Home > Settings & Help > Help On the Help screen, touch Advanced. For more information, see help on page 29. • The Advanced screen is displayed, showing the following menu options: • Version To view the version of software currently installed. • Network To view your network information. • Bluetooth To work with Bluetooth devices. 11778.01_DRAFT device user guide shutdown, advanced helloimspencer.com 31 1 version Home > Settings & Help > Help > Advanced On the Avanced screen, touch Version. • The Version screen is displayed, showing the following information: • Serial number for your spencer device • Versions for software, hardware, and other spencer components • Software installation date • NOTE This information is helpful to the Customer Support team. network Home > Settings & Help > Help > Advanced Check your network signal strength to make sure spencer can update your care team with your data. The more bars beside Signal Strength, the stronger the signal. A network connection (cell or wireless) is needed for: • your care team to view your information • you to receive information from your care team • the correct time if you move spencer to a different time zone On the Advanced screen, touch Network. • The Network screen is displayed, showing the following menu options: • Cell To review your cellular network connection. • WiFi To use a wireless network connection. Cell On the Network screen, touch Cell. • The Cell screen is displayed, showing the following types of information: • Network • IP address • Signal strength • NOTE This information is helpful to the Customer Support team. continued on next page 11778.01_DRAFT device user guide version, network helloimspencer.com 32 1 WiFi On the Network screen, touch WiFi. • The WiFi Settings screen is displayed, showing the following types of information: • Network • IP address • Signal strength • NOTE This information is helpful to the Customer Support team. To add a new wireless network, touch Search. • A screen like this one is displayed while spencer searches for wireless networks. On the Available Networks screen, touch the arrow button next to your wireless network. Type in your wireless network password and touch Enter. • A screen like this one is displayed. • When your spencer device is connected to your wireless network, a screen like this one is displayed. • NOTE If you have trouble connecting to a wireless network, you may need to troubleshoot your router. If your router seems to be working correctly, call Customer Support. 11778.01_DRAFT device user guide network (cont.) helloimspencer.com 33 1 bluetooth Home > Settings & Help > Help > Advanced On the Advanced screen, touch Bluetooth. • The Bluetooth screen is displayed, showing the Bluetooth devices that you can use with your spencer device. • Scale To get instructions or unpair a Bluetooth scale. • Blood Pressure To get instructions or unpair a Bluetooth blood pressure monitor. • Glucose (coming soon) To get instructions or unpair a Bluetooth glucometer. • Pulse Ox (coming soon) To get instructions or unpair a Bluetooth pulse oximeter. Touch Up and Down to scroll and see all your devices. • In this example, the Up and Down arrow buttons are grey, indicating that the button is not active. (Scale is at the top of the list and Glucose is at the bottom of the list.) You cannot scroll up or down. Approved Bluetooth Devices • Scale A&D UC-352BLE BLE • Blood Pressure A&D UA-651BLE BLE Add Bluetooth Device On the Bluetooth screen, touch Add Device. On the Add Device screen, select one of the following devices: A Blood Pressure To pair the blood pressure monitor with your spencer device. B Scale To pair the scale with your spencer device. • A screen like this one is displayed, showing instructions for pairing. Follow the on-screen instructions, and then touch Next or Continue. continued on next page 11778.01_DRAFT device user guide bluetooth helloimspencer.com 34 • A screen like this one is displayed. • When your spencer device finds the Bluetooth device, the Available Devices screen is displayed. Touch Pair. • A screen like this one is displayed. • When the Bluetooth device is paired with your spencer device, the Device Paired screen is displayed. • NOTE Contact Customer Support at 866-972-3196 if you are unable to pair. View & Use Bluetooth Device On the Bluetooth screen, touch the arrow button beside a device name to view the device details. • A screen like this is displayed. • Use the Scale 1 Place the scale close to your spencer device. 2 Step on the scale and remain still. 3 Step off the scale when “step” and “off” are alternately displayed on the scale and you hear three beeps. • The new reading is saved with the date and time it was entered. • Use the Blood Pressure Monitor 1 Place the blood pressure monitor close to your spencer device. continued on next page 11778.01_DRAFT device user guide bluetooth (cont.) helloimspencer.com 35 2 Sit comfortably with your left arm resting on a flat surface and your palm up at heart level. 3 Fasten the cuff snugly on your upper arm. You should be able to slide two fingers underneath it. 4 Press the start button on the blood pressure monitor. • When the reading is complete, the cuff deflates automatically. • The new reading is saved with the date and time it was entered. Remove Bluetooth Device On the Bluetooth screen, touch the arrow button beside a device name to view the device details. • A screen like this is displayed. Touch Unpair. • The Unpair Device screen is displayed, asking if you are sure you want to unpair this device. Touch Yes. • A screen is displayed confirming that the device has been unpaired. 11778.01_DRAFT device user guide bluetooth (cont.) helloimspencer.com 36 1 alert volume Home > Settings & Help On the Settings & Help screen, touch Alert Volume. • The Alert Volume screen is displayed. Touch Increase and Decrease to adjust the volume. • NOTE The volume is for the normal dispense notification. The escalated dispense notification will be louder. child lock Home > Settings & Help If you have turned the Child Lock on, you must enter your personal identification number (PIN) for most actions. On the Settings & Help screen, touch Child Lock. • The Child Lock screen is displayed, showing the following menu options: • Turn On Child Lock/Turn Off Child Lock To turn Child Lock on or off, depending on the current setting. • Set Security PIN To enter a new PIN or change an existing PIN. turn child lock on/off Home > Settings & Help > Child Lock NOTE To turn the Child Lock on or off, you must have a Personal Identification Number (PIN). If you need to set or change a PIN, see set security pin on page 38. When the Child Lock is ON, you must enter your personal identification number (PIN) for most actions. On the Child Lock screen, touch Turn On Child Lock/Turn Off Child Lock. (The choice depends on whether Child Lock is currently on or off.) continued on next page 11778.01_DRAFT device user guide alert volume, child lock, turn child lock off/on helloimspencer.com 37 • One of the following screens is displayed: • ON This screen is displayed if Child Lock is on. • OFF This screen is displayed if Child Lock is off. • The Lock/Unlock buttons are grey (inactive) because the 4 digits are not entered yet. Enter your 4-digit PIN number and touch Unlock/Lock. • You are returned to the Home screen. DRAFT(rev#tbd) set security pin Home > Settings & Help > Child Lock If you want to change the existing Security PIN or add a PIN for the first time, touch Set Security PIN. continued on next page 11778.01_DRAFT device user guide turn child lock off/on (cont.), set security pin helloimspencer.com 38 • The Set Security PIN screen is displayed, asking you to enter your current PIN and/or enter a new one. If you are changing your current PIN, enter the current 4-digit PIN and touch Enter. If you are entering a new PIN, skip this step. On the Set Security PIN screen, touch the 4 digits on the screen for your new PIN and touch Set PIN. • The Set PIN button is grey in the example because the PIN has not been entered yet. • Another screen is displayed, asking you to confirm the new PIN. Touch the PIN digits again and touch Enter. • A screen is displayed confirming the new or changed PIN and reminding you to write it somewhere. • ON If the Child Lock is on, the Return button is displayed and you return to the Settings & Help screen. • OFF If the Child Lock is off, the Lock button is displayed. Touching it turns on the Child Lock. Touch Return or Lock, depending on the status of the lock. 11778.01_DRAFT device user guide set security pin (cont.) helloimspencer.com 39 additional info 11778.01_DRAFT helloimspencer.com 40 quick fixes Object in the Dispenser If something is in the dispenser, such as a med pack, the device may not function properly. • If this happens while you are loading the refill, or before or after dispensing medications, a screen like this is displayed. Touch Yes. • A screen like this is displayed. Clear the dispenser and touch The dispenser is clear. Bright Light If a bright light is shining on the device, such as the sun, the device may not function properly. • If this happens while you are loading the refill, or before or after dispensing medications, a screen like this is displayed. Move spencer out of the bright light and press Done. • A screen like this is displayed. Touch OK. 11778.01_DRAFT device user guide quick fixes helloimspencer.com 41 error messages Error screens describe the error and how to correct it. Some screens display error codes and the technical support phone number. You may be asked to provide the error codes if you contact support. • NOTE You may contact Customer Support at 866-972-3196 with any issue or question. • This example of an error screen displays the problem, gives the phone number for support, and provides the error code. • Touch Help for specific instructions to get your meds. If an error occurs with your spencer device or refill, and you need your medication right away, you may manually take packs from the refill: Carefully pull the first pack out of the refill, making sure the next pack remains inside the refill and secure under the brake. Tear or cut the pack from the refill using scissors at the perforation before the next pack. Confirm your name, date, time, and number of pills before taking the pack. Remove packs until you have all the medication you need. After your pack is removed, call support before putting your refill back into your spencer device. 11778.01_DRAFT device user guide error messages helloimspencer.com 42 terms & components Brake Small metal wire in the lower right of refill that holds the strip in place. Dispenser The slot (located beneath the spencer device’s touch screen) where the packs are delivered. Dose All medications taken at a given dispense time. HIPAA Health Insurance Portability and Accountability Act; Federal law requiring security and privacy for an individual’s health information. Lid Door-like panel at the top of the spencer device that opens and closes for inserting, securing, and removing the refill. spencerCare Clinical portal where identifying and medical information is sent, stored securely, and accessed only according to HIPAA specifications. Menu List of options on the touch screen. Examples are Main Menu and Settings & Help. spencer Refill The pharmacist-packaged box of spooled medication packs. Pack Plastic package containing medications and identifying information as produced by a strip packaging system. Touch Screen Front display panel that enables you to interact with spencer by touching with your finger. (Touch screens are also used on cell phones and computer tablets.) questions? Here are answers to some questions you may have. Refer to helloimspencer.com/customer-support for more questions and answers, or call Customer Support at 866-972-3196. • Can two or three people use the same device? No, each refill is customized for one person’s needs. Only one person can use a spencer device at a time. • What should I do if a prescription changes? Inform the pharmacy that your prescription has changed. • What if the Child Lock is on, and I cannot remember my PIN? Contact Customer Support at 866-972-3196. • Can spencer show me how to use a feature? Yes. For brief explanations about common subjects, see video tutorials on page 29. • What happens if there is a power outage? The system has a battery backup. If power is not restored before the battery is drained, spencer unlocks the lid automatically and allows you to remove the refill and dispense the medication manually. Each pack is labeled with a dose date and time. Tear off the packs you need when it is time for a given dose. 11778.01_DRAFT device user guide terms & components, questions? helloimspencer.com 43 specifications • User input through captive screen only • Communication with spencerCare uses Transport Level Security with AES 256 encryption Name spencer device Model spn02 External Devices This device has a single port, a USB port, in the back, adjacent to where the power cord is attached. The spencer device does not come with any accessories that can be connected. However, it has Bluetooth functionality. Battery The device has a rechargeable battery that is not removable. If the battery is in use because of no electrical power, the system continues to dispense medication until the battery charge is exhausted. Since the battery is not removable, there are no user instructions for maintenance, other than to check the battery periodically to ensure it is working by unplugging and making sure spencer stays on. In case of an extended emergency that causes the battery charge to run out, the lid to the device opens automatically, enabling user to remove necessary medications. Device dimensions • 13.4" deep (340mm) • 10.5" tall (267mm) • 5.3" wide (135mm) Environmental Conditions • Indoor use only • Operating Temperature: 5°C to 40°C • Storage Temperature: -20°C to 45°C • Operating Altitude Limit: 2000 meters • Humidity: Max 80% RH up to 31°C decreasing linearly to 50% RH at 40°C • Pollution Degree 2: Typical home or office environment Symbols Power Requirements • Voltage: AC 120VAC +/- 10% • Power: 75W max • Frequency 60 Hz +/- 1% • Backup battery: Lithium-ion Consult instructions for use Serial number Date of manufacture Manufacturer Temperature limitation CPU • Processor: Freescale IMX6 Quad Core • Speed: 1 GHz • RAM: 1GB DDR3 • Storage: 4 GB eMMC; 2 GB SD Card (optional) • Operating System: Mentor Embedded Linux Peripherals • Display: 7" Diagonal, 800 x 480 resolution, PCAP touch screen • Camera: 5M Pixel • Microphone: Omnidirectional • Speaker: 3W Stereo • Bluetooth: 4.0 (classic and BLE) • USB: 5W Charging port Security • All inbound ports closed, allowing outbound traffic to spencerCare only Catalog number Avoid rain or other damp conditions UL Certification (US & Canada) AC (Alternating Current) Double Insulated Caution Standby power Do not dispose of this product in general waste. Contact the manufacturer for proper disposal method. 11778.01_DRAFT device user guide specifications helloimspencer.com 44 spencer medical device provides notifications when it’s time for your medications and dispenses them at your request. button for 1 second to restart the device, and then close the lid. spencer has the following components: • A strip of spooled packs with individual doses of your medications; each pack has a barcode that contains its dispensing information, including your schedule and data. • A refill that holds the spooled packs; the refill also has a barcode. • spencer Cloud, which contains the encrypted information about you and your medications. • spencerCare and spencerAssist, which the healthcare provider and caregiver can use to monitor dispensing and other information. • spencer device, which has an interactive, senior-friendly screen and is designed to do the following: • Dispense according to schedule • Transfer dispense data to spencer Cloud • Allow healthcare provider intervention • Collate wellness data • Provide messages to the healthcare provider or support about missed doses, answers to questions, and malfunctions 4 ISSUE When an error occurs during a multi-pack dispense and the device must be restarted, once restarted the device starts the multi-pack count at 1 rather than the actual multi-pack count. For example, the device displays “1 of 3” rather than “3 of 3” if two packs were already dispensed before the device restart. WORKAROUND The device still dispenses the correct number of packs, therefore no further action is required. The following are issues that could occur with spencer during use and instructions about how to resolve them: 1 ISSUE If the refill is inserted while the Home icon is touched on the device screen, the device does not register that the refill has been inserted. WORKAROUND The refill must be reinserted before the device can register the refill. Press and hold the Power button for 5 seconds to shut down the device, and then remove the refill. Press and hold the power button for 1 second to restart the device, and then reinsert the refill and close the lid. 2 ISSUE The device falsely triggers an “invalid scan” error message. WORKAROUND Remove the refill, and then reinsert the refill and close the lid. If the information on the refill and pack barcode are scanned successfully, the device accepts the refill. 3 ISSUE An internal error occurs during refill registration causing the lid to remain locked preventing the removal of the refill. WORKAROUND Press and hold the Power button for 5 seconds to turn off the device. The lid then unlocks, allowing removal of the refill. Press and hold the Power 5 ISSUE When an error occurs with the last dose, the system does not display the message instructing you to insert a new refill. WORKAROUND Insert the new refill at the start date and time printed on the refill label. The device accepts the new refill. 6 ISSUE When playing video tutorials through the menu option, Video Tutorials, pressing Play continuously causes the video to freeze. WORKAROUND Return to the home screen by selecting the Home icon, and then try again. 7 ISSUE When you register to become a spencer patient and enter allergies and conditions, the allergies and conditions do not show on the pharmacy portal. WORKAROUND The pharmacist will ask you about any allergies or conditions as part of onboarding you into the pharmacy. 8 ISSUE When registering to become a spencer patient, the name you enter does not match the name used by the pharmacy management system. WORKAROUND The pharmacist must ensure that the name (first and last) shown in the spencerCare portal matches the name used by PASS and their pharmacy management system. If the name does not match, call HAPi customer support. 9 ISSUE If the spencer device isn’t connected to a network when the refill is inserted, the drug images may not be downloaded to the device. WORKAROUND Ensure the device is connected to a network. Remove the refill, and then reinsert the refill and close the lid. If the device is connected to a network, the drug images should be available for viewing on the device. NOTE None of the issues on this page will prevent the users from taking their medication. 11370.05 helloimspencer.com 1 completed refill on page 19. 33 help on page 29. missed dispense on page 18. 34 video tutorials on page 29. escalated dispense on page 18. 34-1 opening the pouch on page 18. 35 health contact on page 28. normal dispense on page 16. 36 settings & help menu on page 28. loading the refill on page 14. 37 setting up on page 12. meds & readings on page 20. navigating your spencer device on page 10. 38 features on page 9. settings & help on page 27. contacting support on page 9. 39 10 additional info on page 40. 11 important safety information on page 7. 40 specifications on page 44. 12 overview of spencer on page 6. 41 questions? on page 43. 13 getting started on page 5. 14 dispensing your meds on page 15. 15 view past readings on page 21. 16 enter blood sugar on page 21. 17 readings on page 25. 18 see your pills on page 25. 19 your schedule on page 22. 20 meds on the go on page 21. 21 meds & readings menu on page 21. 22 advanced on page 31. 23 terms & components on page 43. 24 error messages on page 42. 25 set security pin on page 38. 26 turn child lock off/on on page 37. 27 child lock on page 37. 28 alert volume on page 37. 29 network on page 32. 30 version on page 32. 31 shutdown on page 31. 32 replace refill on page 30. bluetooth on page 34. 11778.01_DRAFT device user guide section name helloimspencer.com 46
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