Toshiba DynaPad™ User’s Guide Dyna Pad WT12PE A Series User's WTP12PE EN

User Manual: toshiba DynaPad WT12PE A Series - User's Guide Free User Guide for Toshiba Tablet and eReader, Manual

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User’s Guide
(Windows 10)
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see “If Something Goes Wrong” on
page 113 in this guide.

GMAD00446010
01/16

2
California Prop 65 Warning
This product contains chemicals, including lead, known to
the State of California to cause cancer and birth defects or
other reproductive harm. Wash hands after handling.

For the state of California only.

Model: WTP12PE-A Series
Recordable and/or ReWritable Drive(s)
and Associated Software Warranty
The device you purchased may include Recordable and/or
ReWritable optical disc drive(s) and associated software, among the
most advanced data storage technologies available. As with any new
technology, you must read and follow all set-up and usage
instructions in the applicable user guides and/or manuals enclosed
or provided electronically. If you fail to do so, this product may not
function properly and you may lose data or suffer other damage.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
(“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT
WARRANT THAT OPERATION OF THE PRODUCT WILL BE
UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT
TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO
RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY
BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK
SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT
OF OR RESULTING FROM THE USE OF THE PRODUCT, EVEN
IF ADVISED OF THE POSSIBILITY THEREOF.

5.375 x 8.375 ver 2.3

3
Protection of Stored Data
For your important data, please make periodic back-up copies of all
the data stored on the hard disk or other storage devices as a
precaution against possible failures, alteration, or loss of the data. IF
YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE,
FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR
OTHER STORAGE DEVICES AND THE DATA CANNOT BE
RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY
DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE
RESULTING THEREFROM. WHEN COPYING OR
TRANSFERRING YOUR DATA, PLEASE BE SURE TO
CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY
COPIED OR TRANSFERRED. TOSHIBA DISCLAIMS ANY
LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE
DATA CORRECTLY.

Critical Applications
The device you have purchased is not designed for any “critical
applications.” “Critical applications” means life support systems,
medical applications, connections to implanted medical devices,
commercial transportation, nuclear facilities or systems or any other
applications where product failure could lead to injury to persons or
loss of life or catastrophic property damage. ACCORDINGLY,
TOSHIBA, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY
AND ALL LIABILITY ARISING OUT OF THE USE OF THE
DEVICE PRODUCTS IN ANY CRITICAL APPLICATIONS. IF YOU
USE THE DEVICE PRODUCTS IN A CRITICAL APPLICATION,
YOU, AND NOT TOSHIBA, ASSUME FULL RESPONSIBILITY
FOR SUCH USE.

FCC Notice “Declaration of Conformity
Information”

FCC ID:VUIPDALD10-C

Hold Windows Logo on the touch screen for 3 seconds and release.
Select “System” option on the displayed Menu.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.

5.375 x 8.375 ver 2.3

4
These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

❖

Reorient or relocate the receiving antenna.

❖

Increase the separation between the equipment and receiver.

❖

Connect the equipment to an outlet on a circuit different from
that to which the receiver is connected.

❖

Consult the dealer or an experienced radio/TV technician for
help.

NOTE

Only Peripherals complying with the FCC Class B limits may be
attached to this equipment. Operation with noncompliant
peripherals or peripherals not recommended by Toshiba is likely
to result in interference to radio and TV reception. Shielded
cables must be used between the external devices and the
device's ports. Changes or modifications made to this
equipment not expressly approved by Toshiba or parties
authorized by Toshiba could void the user's authority to operate
the equipment.

This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:

❖

This device may not cause harmful interference.

❖

This device must accept any interference received, including
interference that may cause undesired operation.

Contact Toshiba’s Support Web site at support.toshiba.com.

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5
Bluetooth Wireless Technology
Interoperability
NOTE

This section is only applicable if your system has a
Bluetooth® module.

Bluetooth modules are designed to be interoperable with any
product with Bluetooth wireless technology that is based on
Frequency Hopping Spread Spectrum (FHSS) radio technology, and
is compliant to:

❖

Bluetooth Specification as defined and approved by The
Bluetooth Special Interest Group.

❖

Logo certification with Bluetooth wireless technology as
defined by The Bluetooth Special Interest Group.

Bluetooth modules enable wireless networks over two or
more (up to a total of seven) TOSHIBA portable devices.
Please contact TOSHIBA computer product support on Web
site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.
When you use a Bluetooth module close to 2.4 GHz Wireless
LAN devices, Bluetooth transmissions might slow down or
cause errors. If you detect certain interference while you use
a Bluetooth device, always change the frequency, move your
device to the area outside of the interference range of 2.4
GHz Wireless LAN devices (40 meters/43.74 yards or more)
or stop transmitting from your device. Please contact
TOSHIBA computer product support on Web site http://
www.toshiba-europe.com/computers/tnt/bluetooth.htm in
Europe or support.toshiba.com in the United States for more
information.

Bluetooth and Wireless LAN devices operate within the
same radio frequency range and may interfere with one
another. If you use Bluetooth and Wireless LAN devices
simultaneously, you may occasionally experience a less than
optimal network performance or even lose your network
connection. If you should experience any such problem,
immediately turn off either one of your Bluetooth or Wireless
LAN. Please contact Toshiba computer product support on
Web site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.

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6
Bluetooth Wireless Technology and Your Health
The products with Bluetooth wireless technology, like other radio
devices, emit radio frequency electromagnetic energy. The level of
energy emitted by devices with Bluetooth wireless technology
however is much less than the electromagnetic energy emitted by
wireless devices such as mobile phones.
Because products with Bluetooth wireless technology operate within
the guidelines found in radio frequency safety standards and
recommendations, TOSHIBA believes Bluetooth wireless technology
is safe for use by consumers. These standards and
recommendations reflect the consensus of the scientific community
and result from deliberations of panels and committees of scientists
who continually review and interpret the extensive research literature.
In some situations or environments, the use of Bluetooth wireless
technology may be restricted by the proprietor of the building or
responsible representatives of the organization. These situations may
for example include:

❖

Using the equipment with Bluetooth wireless technology on
board airplanes, or

❖

In any other environment where the risk of interference to other
devices or services is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless
devices in a specific organization or environment (e.g. airports), you
are encouraged to ask for authorization to use the device with
Bluetooth wireless technology prior to turning on the equipment.
Exposure to Radio Frequency Radiation
The radiated output power of the Bluetooth module is far
below the FCC radio frequency exposure limits.
Nevertheless, the Bluetooth module shall be used in such a
manner that the potential for human contact during normal
operation is minimized.

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Wireless Interoperability
Wireless LAN products are designed to be interoperable with any
wireless LAN product that is based on Direct Sequence Spread
Spectrum (DSSS) radio technology, and is compliant to:

❖

The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n/
ac), as defined and approved by the Institute of Electrical and
Electronics Engineers.

❖

The Wireless Fidelity (Wi-Fi®) certification as defined by the
Wi-Fi Alliance®. The “Wi-Fi CERTIFIED” logo is a certification
mark of the Wi-Fi Alliance.

Bluetooth and Wireless LAN devices operate within the
same radio frequency range and may interfere with one
another. If you use Bluetooth and Wireless LAN devices
simultaneously, you may occasionally experience a less than
optimal network performance or even lose your network
connection.
If you should experience any such problem, immediately turn
off your Bluetooth or Wireless LAN device.
Please contact Toshiba computer product support on Web
site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.

Wireless LAN and Your Health
Wireless LAN products, like other radio devices, emit radio frequency
electromagnetic energy. The level of energy emitted by Wireless LAN
devices however is far much less than the electromagnetic energy
emitted by wireless devices like for example mobile phones.
Because Wireless LAN products operate within the guidelines found
in radio frequency safety standards and recommendations, TOSHIBA
believes Wireless LAN is safe for use by consumers. These standards
and recommendations reflect the consensus of the scientific
community and result from deliberations of panels and committees
of scientists who continually review and interpret the extensive
research literature.
In some situations or environments, the use of Wireless LAN may be
restricted by the proprietor of the building or responsible
representatives of the organization. These situations may for example
include:

❖

Using the Wireless LAN equipment on board airplanes, or

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8
❖

In any other environment where the risk of interference to other
devices, such as medical equipment or services, is perceived
or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless
devices in a specific organization or environment (e.g. airports), you
are encouraged to ask for authorization to use the Wireless LAN
device prior to turning on the equipment.
Exposure to Radio Frequency Radiation
This device complies with FCC RF exposure requirements.
The radiated output power of the Wireless LAN is far below
the FCC radio frequency exposure limits. The antenna(s)
used for this transmitter must not be co-located or operating
in conjunction with any other antenna or transmitter.

Canada – Industry Canada (IC)
This device complies with Industry Canada licence-exempt RSS
standard(s).
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes: (1)
l’appareil ne doit pas produire de brouillage; (2) l’utilisateur de
l’appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d’en compromettre le fonctionnement.
To comply with the Canadian RF exposure compliance
requirements, this device and its antenna must not be colocated or operating in conjunction with any other antenna or
transmitter.

Pour être conforme aux exigences canadiennes en matière
d'exposition aux fréquences radio, l'appareil et son antenne
ne doivent pas être situés au même endroit qu'une autre
antenne ou un autre émetteur ni fonctionner en même
temps.

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9
This device is restricted to indoor use due to its operation in
the 5.15 GHz to 5.25 GHz frequency range. Industry Canada
requires this product to be used indoors for frequency range
5.15 GHz to 5.25 GHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.
High-power radars are allocated as primary users of the 5.25
GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These
radar stations can cause interference with and/or damage
this device.

Les dispositifs fonctionnant dans la bande 5150-5250 MHz
sont réservés uniquement pour une utilisation à l’intérieur
afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux.
Veuillez noter que les utilisateurs de radars de haute
puissance sont désignés utilisateurs principaux (c.-à-d.,
qu’ils ont la priorité) pour les bandes 5250-5350 MHz et
5650-5850 MHz et que ces radars pourraient causer du
brouillage et/ou des dommages aux dispositifs LAN-EL.

NOTE

The above caution applies to products that operate with an
802.11a radio device.

La mise en garde ci-dessus ne s’applique qu’aux appareils
ayant un transmetteur opérant en mode 802.11 a.

Regulatory statements
This product complies with any mandatory product specification in
any country/region where the product is sold. In addition, the product
complies with the following:

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10
EU Declaration of Conformity
TOSHIBA declares that this product conforms to the following
Standards:
Supplementary *The product complies with the
Information:
requirements of the Low Voltage
Directive 73/23/EEC, the EMC
Directive 89/336/EEC and/or the
R&TTE Directive 1999/5/EC,
compatible with the RoHS
Directive 2011/65/EU and the Eco
Design Directive 2009/125/EC
(ErP) and the related implementing
measures.
This product is carrying the CE-Mark in accordance with the related
European Directives. The party responsible for CE-Marking is
TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss,
Germany.

The European Union WEEE (Waste from
Electrical and Electronic Equipment)
Directive Information
The European Union WEEE (Waste from Electrical and Electronic
Equipment) Directive is intended to protect the quality of the
environment and human health through the responsible use of
natural resources and the adoption of waste management strategies
that focus on recycling and reuse. This Directive requires producers
of electrical and electronic products put on the market in European
Union (EU) member countries after August 2005 to mark such
products with a crossed-out wheeled bin with a black bar symbol. If
the product’s battery or accumulator contains more than the
specified values of lead (Pb), mercury (Hg), and/or cadmium (Cd)
defined in the Battery Directive (2006/66/EC), then the chemical
symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear
below the crossed out wheeled bin symbol on the battery.

Pb, Hg, Cd

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11
In the European Union, these symbols indicate that when the last end
user wishes to discard this product, it must be sent to appropriate
facilities for recovery and recycling. This Directive applies to EU
member countries only and does not apply to end users in other
countries such as the United States.
Although the initial emphasis is in Europe, Toshiba is already working
with design engineers, suppliers, and other partners to determine
appropriate worldwide product life cycle planning and end-of-life
strategies for our products. Please contact your local government for
applicable laws and regulations governing the disposal of this
product. For information on how to trade-in or recycle your product,
visit www.reuse.toshiba.com.

Europe - Restrictions for use of 2.4 GHz
Frequencies in European Community
Countries
België/
Belgique:

Deutschland:

France:

For private usage outside buildings across public grounds over
less than 300m no special registration with IBPT/BIPT is
required. Registration to IBPT/BIPT is required for private
usage outside buildings across public grounds over more than
300m. For registration and license please contact IBPT/BIPT.
Voor privé-gebruik buiten gebouw over publieke groud over
afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig;
voor gebruik over afstand groter dan 300m is wel registratie bij
BIPT/IBPT nodig. Voor registratie of licentie kunt u contact
opnemen met BIPT.
Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment,
au-dessus d’un espace public, aucun enregistrement n’est
nécessaire pour une distance de moins de 300m. Pour une
distance supérieure à 300m un enregistrement auprès de
l’IBPT est requise. Pour les enregistrements et licences,
veuillez contacter l’IBPT.
License required for outdoor installations. Check with reseller
for procedure to follow.
Anmeldung im Outdoor-Bereich notwendig, aber nicht
genehmigungspflichtig. Bitte mit Händler die Vorgehensweise
abstimmen.
Restricted frequency band: only channels 1 to 7 (2400 MHz
and 2454 MHz respectively) may be used outdoors in France.
Please contact A.R.T. (http://www.art-telecom.fr) for applicable
procedures to follow.

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12
Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et
2454 MHz respectivement) doivent être utilisés endroits
extérieur en France. Vous pouvez contacter l’Autorité de
Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre.
License required for indoor use. Use with outdoor installations
not allowed.
È necessaria la concessione ministeriale anche per l’uso
interno.

Italia:

Nederland:

Verificare con i rivenditori la procedura da seguire.
License required for outdoor installations. Check with reseller
for procedure to follow.
Licentie verplicht voor gebruik met buitenantennes. Neem
contact op met verkoper voor juiste procedure.

Europe - Restrictions for Use of 5 GHz
Frequencies in European Community
Countries
European Community 5150-5250 MHz 5250-5350 MHz 5470-5725 MHz
Countries
Channels: 36,
Channels: 52,
Channels: 100,
40, 44, 48
56, 60, 64
104, 108, 112, 116,
120, 124, 128, 132,
Indoor Only
Indoor Only
136, 140
Austria
Belgium, France,
Switzerland/
Liechtenstein
Denmark, Finland,
Germany, Greece,
Ireland, Italy,
Luxembourg,
Netherlands, Norway,
Portugal, Sweden, UK
Iceland, Spain
O: allowed

❖

O
O

x
O

Indoor/Outdoor
x
x

x: forbidden

To remain in conformance with European spectrum usage laws
for Wireless LAN operation, the above 2.4 GHz and 5 GHz
channel limitations apply. The user should use the wireless
LAN utility to check the current channel of operation. If
operation is occurring outside of the allowable frequencies as

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13
listed above, the user must cease operating the Wireless LAN
at that location and consult the local technical support staff
responsible for the wireless network.

❖

The 5 GHz Turbo mode feature is not allowed for operation in
any European Community country.

❖

This device must not be operated in ad-hoc mode using
channels in the 5 GHz bands in the European Community. Adhoc mode provides a direct communication between two client
devices without a Wireless LAN Access Point.

❖

This device must be used with Access Points that have
employed and activated a radar detection feature required for
European Community operation in the 5 GHz bands. This
device will operate under the control of the Access Point in
order to avoid operating on a channel occupied by any radar
system in the area. The presence of nearby radar operation
may result in temporary interruption of operation of this device.
The Access Point’s radar detection feature will automatically
restart operation on a channel free of radar. You may consult
with the local technical support staff responsible for the
wireless network to ensure the Access Point device(s) are
properly configured for European Community operation.

Taiwan
Article 14

Article 17

Unless approved, for any model accredited low power radio
frequency electric machinery, any company, trader or user shall
not change the frequency, increase the power or change the
features and functions of the original design.
Any use of low power radio frequency electric machinery shall
not affect aviation safety and interfere with legal
communications. In the event interference is caused, the use of
such electric machinery shall be immediately discontinued.
Operation of such products can be resumed only when they are
modified and can no longer cause interference.

The legal communications mentioned in the above item refer to radio
communications operated in accordance with telecommunication
laws and regulations.
Low power radio frequency electric machinery shall resist against
interference from legal communications or from industrial, scientific
and medical radio emission electric machinery.

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14
Using this Equipment in Japan
In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for
second generation low-power data communication systems such as
this equipment overlaps that of mobile object identification systems
(premises radio station and specified low-power radio station).
1. Sticker
Please put the following sticker on devices incorporating this
product.
The frequency bandwidth of this equipment may operate within the
same range as industrial devices, scientific devices, medical
devices, microwave ovens, licensed radio stations and non-licensed
specified low-power radio stations for mobile object identification
systems (RFID) used in factory product lines (Other Radio Stations).
1. Before using this equipment, ensure that it does not interfere with
any of the equipment listed above.
2. If this equipment causes RF interference to other radio stations,
promptly change the frequency being used, change the location
of use, or turn off the source of emissions.
3. Contact TOSHIBA Direct PC if you have problems with interference
caused by this product to Other Radio Stations.

2. Indication
The indication shown below appears on this equipment.
(2) (3)

(1)

2.4DSOF4
(4)

2.4: This equipment uses a frequency of 2.4 GHz.

DS: This equipment uses DS-SS modulation.
OF: This equipment uses OFDM modulation.

The interference range of this equipment is less than 40m.

This equipment uses a frequency bandwidth from
2,400 MHz to 2,483.5 MHz.
It is possible to avoid the band of mobile object identification
systems.

The indication shown below appears on this equipment.
(1)

(2) (3)

2.4FH1
(4)

2.4: This equipment uses a frequency of 2.4 GHz.

5.375 x 8.375 ver 2.3

15
2

FH: This equipment uses FH-SS modulation.

The interference range of this equipment is less than 10m.

This equipment uses a frequency bandwidth from 2,400 MHz to
2,483.5 MHz.

3. TOSHIBA Direct PC
Monday – Friday: 10:00 – 17:00
Toll Free Tel: 0120-15-1048
Direct Dial: 03-3457-4850
Fax: 03-3457-4868

VCCI Class B Information

Device Authorization
This device obtains the Technical Regulation Conformity Certification
and the Technical Conditions Compliance Approval, and it belongs to
the device class of radio equipment of low-power data
communication system radio station stipulated in the Radio Law and
the Telecommunications Business Law of Japan.

Copyright
This guide is copyrighted by Toshiba America Information Systems,
Inc. with all rights reserved. Under the copyright laws, this guide
cannot be reproduced in any form without the prior written
permission of Toshiba. No patent liability is assumed, however, with
respect to the use of the information contained herein.
© 2016 by Toshiba America Information Systems, Inc. All rights
reserved.

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16
Export Administration Regulation
This document contains technical data that may be controlled under
the U.S. Export Administration Regulations, and may be subject to
the approval of the U.S. Department of Commerce prior to export.
Any export, directly or indirectly, in contravention of the U.S. Export
Administration Regulations is prohibited.

Notice
The information contained in this manual, including but not limited to
any product specifications, is subject to change without notice.
TOSHIBA CORPORATION AND TOSHIBA AMERICA
INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO
WARRANTY WITH REGARD TO THIS MANUAL OR ANY
OTHER INFORMATION CONTAINED HEREIN AND HEREBY
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE WITH REGARD TO ANY OF THE FOREGOING.
TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES
INCURRED DIRECTLY OR INDIRECTLY FROM ANY
TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS
CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN
THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL
TOSHIBA BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,
WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL
OR ANY OTHER INFORMATION CONTAINED HEREIN OR
THE USE THEREOF.

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17
Trademarks
dynaPad, TruNote, TruTalk, and TruCapture are either registered
trademarks or trademarks of Toshiba America Information Systems,
Inc. and/or Toshiba Corporation.
Adobe and Photoshop are either registered trademarks or
trademarks of Adobe Systems Incorporated in the United States
and/or other countries.
The Bluetooth® word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba
is under license.
The terms HDMI and HDMI High-Definition Multimedia Interface, and
the HDMI logo are trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other countries.
Celeron, Centrino, Intel, Intel Core and Pentium are trademarks of
Intel Corporation in the U.S. and/or other countries.
Microsoft, Outlook, Windows, and Windows Media are either
registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
microSD and SD are trademarks of SD-3C, LLC.
Wi-Fi® is a registered trademark of the Wi-Fi Alliance®.
All other brand and product names are trademarks or registered
trademarks of their respective companies.

Licenses
This Product is licensed under the AVC, the VC-1 and the MPEG-4
Part 2 Visual patent portfolio licenses for the personal and noncommercial use of a consumer to (i) encode video in compliance with
the above standards (“Video Standards”) and/or (ii) decode AVC, VC1 and MPEG-4 Part 2 Visual that was encoded by a consumer
engaged in personal and non-commercial activity or was obtained
from a video provider licensed to provide such video. None of the
licenses extend to any other product regardless of whether such
product is included with this product in a single article. No license is
granted or shall be implied for any other use. Additional information
may be obtained from MPEG LA, LLC. See www.mpegla.com.

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18
Device Recycling Information
As part of a commitment to people and the future, Toshiba promotes
the efficient use of resources by working to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing
waste reduction and recycling policies, Toshiba is strongly
committed to reducing electronic waste. In order to ensure efficient
use of resources and appropriate treatment of hazardous
substances, in accordance with recycling regulations in each state,
country, and territory, Toshiba wants to make it easy for customers to
recycle products at the end of the life cycle. To learn more about
Toshiba's sustainability commitment, visit toshiba.com/recycle.

Reuse, Donation, Recycling
Functional devices can be donated to a local charity or resold easily
through a Toshiba-branded program.
Non working Toshiba devices can be mailed-back for free recycling.
For additional details, please visit toshiba.com/recycle.

5.375 x 8.375 ver 2.3

Contents
Introduction.......................................................25
This guide ............................................................ 27
Safety icons ......................................................... 28
Other icons used............................................ 28
Your device’s features and specifications ..... 29
Documentation .................................................... 29
Service options .................................................... 29
Precautions .................................................... 30
File management tips........................................... 31

Chapter 1: Getting Started......................................32
Selecting a place to work .................................... 32
Features and components ................................... 33
Front............................................................... 33
Back ............................................................... 34
Left side ......................................................... 35
Right side ....................................................... 36
Top ................................................................. 36
Bottom ........................................................... 37
TruPen............................................................ 37
Setting up your device ......................................... 38
Adding memory ................................................... 39
Connecting to a power source ............................ 39

19
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Contents

Charging the main battery ................................... 40
Using the device for the first time ........................ 41
Turning on the power .................................... 41
Initial setup..................................................... 42
Using the Start menu ..................................... 42
Registering your device with Toshiba.................. 43
To Shut down your device ................................... 43
To Restart your device......................................... 44
To place your device in Sleep mode ................... 44
Adding optional external devices......................... 45
Recovering the Internal Storage Drive ................. 45
Creating a recovery drive............................... 46
Restoring from a recovery drive..................... 48
Reset your PC ................................................ 49
Using the touchpad (optional keyboard
dock attached) ............................................... 50
Adjusting touchpad settings .......................... 53
Disabling or enabling the touchpad ............... 54
Connecting an external device ...................... 54
Using external display devices ............................ 54
Selecting video cables ................................... 55
Connecting an HDMI-compatible
television or display device ...................... 55
Directing the display output (device
attached to an optional
keyboard dock) ........................................ 55
Directing the display output (no optional
keyboard dock attached) ......................... 56
Adjusting the quality of the external
display ...................................................... 57
Customizing your device’s settings ..................... 57
Caring for your device.......................................... 58
Cleaning the device ....................................... 58
Moving the device.......................................... 58

Chapter 2: Learning the Basics.............................. 59
Computing tips .................................................... 59
Attaching and detaching the optional
keyboard ........................................................ 61
Using the optional keyboard................................ 62

5.375 x 8.375 ver 2.3

Contents

Function keys................................................. 62
Special Windows keys .................................. 62
Touch screen ....................................................... 63
Touch screen navigation................................ 63
Mouse properties................................................. 64
Starting an app .................................................... 65
Saving your work ................................................. 65
Backing up your work .......................................... 66
Toshiba’s online resources .................................. 66

Chapter 3: Mobile Computing ................................67
Toshiba’s energy-saver design............................ 67
Running the device on battery power.................. 67
Battery Notice ................................................ 68
Power management ....................................... 69
Charging the main battery ................................... 69
Charging the RTC battery .............................. 70
Determining remaining battery power............ 71
What to do when the tablet’s battery
runs low.................................................... 72
Setting battery notifications ........................... 72
Conserving battery power ............................. 73
Power Plans ................................................... 73
Changing the main battery................................... 75
Changing the TruPen battery ......................... 75
Taking care of your battery .................................. 76
Safety precautions ......................................... 76
Maintaining your battery ................................ 76
Disposing of your device ..................................... 76
Traveling tips........................................................ 77

Chapter 4: Exploring Your Device’s Features .........78
Exploring the desktop.......................................... 78
Finding your way around the desktop ........... 79
Windows Store..................................................... 83
Setting up for communications............................ 83
Connecting your device to a network ............ 85
Exploring audio features ...................................... 85
Recording sounds.......................................... 85

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Contents

Using external speakers or headphones ....... 86
Using the Web Camera........................................ 87
Using the microSD Card slot ............................... 88
Inserting memory media ................................ 88
Removing memory media .............................. 89

Chapter 5: TruNote ................................................. 90
Using TruNote...................................................... 91
To Add a Page to your Notebook .................. 91
TruNote settings ............................................ 91
To change your Right/Left-handed
writing option ........................................... 92
To Delete a Page............................................ 92
TruNote functions .......................................... 93
Edit tool bar.................................................... 94
More Menu options........................................ 95
More Menu options........................................ 95
TruPen functionality ....................................... 99
Changing the TruPen battery....................... 100
To Search within TruNote ............................ 102
Export a Notebook from TruNote ................ 103
Saving Notebooks and Pages in different
file formats ............................................. 103

Chapter 6: Utilities................................................ 105
Password Utility ................................................. 106
Using a supervisor password ...................... 106
Using a user password ................................ 108
Deleting a user password ............................ 110
System Settings................................................. 111
Service Station................................................... 112

Chapter 7: If Something Goes Wrong .................. 113
Problems that are easy to fix ............................. 113
Problems when you turn on the device ............. 114
The Windows operating system is not
working ........................................................ 115
Using Startup options to fix problems ......... 115
Internet problems......................................... 117
Power and the battery ....................................... 118

5.375 x 8.375 ver 2.3

Contents

Keyboard help (optional keyboard dock
attached) ...................................................... 119
Perform a complete power cycle ................. 119
Uninstall the keyboard driver ....................... 119
Download the latest keyboard driver ........... 120
Perform a system restore............................. 121
Clean the keyboard...................................... 121
Touchpad help (optional keyboard dock
attached) ...................................................... 121
Disable then enable the touchpad ............... 122
Install an external mouse ............................. 122
Perform a complete power cycle ................. 122
Uninstall the touchpad driver ....................... 122
Download the latest touchpad driver........... 123
Perform a system restore............................. 124
Adjust the touchpad properties ................... 124
Display problems ............................................... 124
Disk or storage drive problems.......................... 126
Error-checking ............................................. 126
Web Camera help .............................................. 128
Testing your internal Web Camera .............. 128
Uninstall the Web Camera driver ................. 128
Perform a system restore............................. 129
Check for problems with third party
applications............................................ 130
System Recovery ......................................... 130
Sound help......................................................... 130
Use the Sound troubleshooter..................... 130
Check and set default speakers .................. 130
Uninstall the audio driver ............................. 132
Download the latest sound driver ................ 133
Perform a system restore............................. 133
Printer problems ................................................ 134
Wireless networking problems........................... 135
Connecting to the Internet ................................. 136
Using a wireless connection ........................ 137
Troubleshooting an Internet connection
– Verify network status........................... 137

5.375 x 8.375 ver 2.3

Contents

Troubleshooting an Internet connection
– Verify hardware ................................... 138
Uninstall the network adapter driver............ 138
Troubleshooting an Internet connection
– How to verify TCP/IP........................... 139
Downloading drivers and updates ..................... 141
Using Toshiba Service Station..................... 141
Manually download and install drivers
and updates ........................................... 141
How to determine the correct drivers to
download ............................................... 142
Develop good computing habits........................ 143
Data and system configuration backup
in the Windows operating system.......... 144
Additional help ................................................... 148
If you need further assistance...................... 148
Contacting Toshiba...................................... 148
Other Toshiba Internet Web sites ...................... 149
Toshiba’s worldwide offices .............................. 149

Appendix A: TOSHIBA Function Keys (optional
keyboard dock attached)..................... 151
Functions ........................................................... 151
Display brightness ....................................... 152
Output (Display switch) ............................... 152
Disabling or enabling the touchpad ............. 153
Media buttons .............................................. 153
Zoom In/Out................................................. 154
Volume Mute ................................................ 154
Disabling or enabling wireless devices ........ 154
Zoom (Display resolution) ............................ 154

Appendix B: Power Cord/Cable Connectors ....... 155

Glossary ......................................................... 156
Index .............................................................. 170

5.375 x 8.375 ver 2.3

Introduction
Thank you for purchasing your new Toshiba device. With
your Toshiba device, your work and entertainment can
accompany you wherever you go.
Your device is ENERGY STAR® qualified.
Toshiba is a partner in the Environmental Protection
Agency’s (EPA) ENERGY STAR Program and has designed
this device to meet the latest ENERGY STAR guidelines for
energy efficiency. Your device ships with the power
management options preset to a configuration that will
provide the most stable operating environment and optimum
system performance for both AC power and battery modes.
To conserve energy, your device’s power management
features have been pre-configured to activate the display
Sleep mode after no later than 15 minutes of inactivity; the
system Sleep mode is activated after no later than 30
minutes of user inactivity. We recommend that you leave
these and other energy saving features active, so that your
device will operate at its maximum energy efficiency. You
can wake the device from Sleep mode by pressing the
power button. See the “Mobile Computing” section of the
Toshiba User’s Guide for more information on using power
management settings to conserve the device’s energy.

25
5.375 x 8.375 ver 2.3

Introduction

When considering additions to your home office, purchase
products that have earned the ENERGY STAR for all your
equipment needs, which can save you money, save energy,
and help protect the climate.
Visit http://www.energystar.gov or
http://www.energystar.gov/powermanagement for more
information regarding the ENERGY STAR Program.
NOTE

This device is compatible with European Union Directive
2011/65/EU, Restriction of the use of certain Hazardous
Substances in electrical and electronic equipment
(RoHS), which restricts use of certain chemicals
including, but not limited to, lead, cadmium, mercury,
hexavalent chromium, PBB, and PBDE. Toshiba requires
its device component suppliers to meet RoHS
requirements and verifies its suppliers’ commitment to
meeting RoHS requirements by conducting component
sampling inspections during the product design approval
process.

NOTE

Certain Microsoft® software product(s) included with this
device may use technological measures for copy
protection. IN SUCH EVENT, YOU WILL NOT BE ABLE
TO USE THE PRODUCT IF YOU DO NOT FULLY
COMPLY WITH THE PRODUCT ACTIVATION
PROCEDURES. Product activation procedures and
Microsoft’s privacy policy will be detailed during initial
launch of the product, or upon certain reinstallations of
the software product(s) or reconfigurations of the device,
and may be completed by Internet or telephone (toll
charges may apply).
Some software may differ from its retail version (if
available), and may not include user manuals or all
program functionality.

5.375 x 8.375 ver 2.3

Introduction
This guide

NOTE

The product specifications and configuration information
are designed for a product Series. Your particular model
may not have all the features and specifications listed or
illustrated. For more detailed information about the
features and specifications on your particular model,
please visit Toshiba’s Web site at support.toshiba.com.
While Toshiba has made every effort at the time of
publication to ensure the accuracy of the information
provided herein, product specifications, configurations,
prices, system/component/options availability are all
subject to change without notice. For the most
up-to-date product information about your device, or to
stay current with the various computer software or
hardware options, visit Toshiba’s Web site at
support.toshiba.com.

This guide
This guide introduces the device's features as well as some
basic procedures needed to perform tasks in Windows 10.
You can:
❖

Read the entire guide from beginning to end.

❖

Skim through and stop when a topic interests you.

❖

Use the table of contents and the index to find specific
information.

5.375 x 8.375 ver 2.3

Introduction
Safety icons

Safety icons
This manual contains safety instructions that must be
observed to avoid potential hazards that could result in
personal injuries, damage to your equipment, or loss of data.
These safety cautions have been classified according to the
seriousness of the risk, and icons highlight these instructions
as follows:
Indicates an imminently hazardous situation which, if not
avoided, will result in death or serious injury.

Indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.

Indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not
avoided, may result in property damage.

NOTE

Provides important information.

Other icons used
Additional icons highlight other helpful or educational
information:
TECHNICAL NOTE: This icon indicates technical
information about the device.

HINT: This icon indicates helpful hints and tips.

DEFINITION: This icon indicates the definition of a term
used in the text.

5.375 x 8.375 ver 2.3

Introduction
Documentation

Your device’s features and specifications
Certain device chassis are designed to accommodate all
possible configurations for an entire product Series. Your
select model may not have all the features and specifications
corresponding to all of the icons or switches shown on the
device chassis, unless you have selected all those features.
This information applies to all the features and icons
described in this guide.
Below are examples of some of the many possible icons
used on your device:

(Sample Illustration) System icons

Documentation
Your device comes with the following documentation:
❖

An electronic version of the User’s Guide (this document)

❖

A Quick Start document

❖

Warranty information

❖

It may also include other documentation

For accessory information, visit Toshiba’s Web site at
accessories.toshiba.com.

Service options
Toshiba offers a full line of service programs to complement
its standard limited warranty. Toshiba’s standard limited
warranty, extended warranty, and service upgrade terms and
conditions are available at warranty.toshiba.com.
To stay current on the most recent software and hardware
options for your device, and for other product information,
be sure to regularly check the Toshiba Web site at
support.toshiba.com.
If you have a problem or need to contact Toshiba, see “If
Something Goes Wrong” on page 113.

5.375 x 8.375 ver 2.3

Introduction
Service options

Precautions
Your device is designed to provide optimum safety and ease
of use, and to withstand the rigors of travel. You should
observe certain precautions to further reduce the risk of
personal injury or damage to the device.
Keep this device away from small children. This device is
not a toy and may be hazardous to small children, for
example, small detachable parts may be a choking
hazard. Improper use of device could result in loud
volume emitting from the device possibly causing
hearing damage, and improper use and handling of
batteries could result in possible injury.

Never place a heavy object on the device and be careful
not to drop a heavy object onto the device. It could
damage the device or cause system failure.
❖

Turning off the device while it is reading from or writing
to flash media may damage the flash media.

❖

Keep the device and disks away from objects that
generate strong magnetic fields, such as large stereo
speakers.

❖

Scan all new files for viruses.
This precaution is especially important for files you
receive via email or download from the Internet.
Occasionally, even new programs you buy from a
supplier may contain a virus. You need a special
program to check for viruses.

5.375 x 8.375 ver 2.3

Introduction
File management tips

File management tips
❖

Back up your files to external media on a regular basis.
Label the backup copies clearly and store them in a safe
place.
As you work with data it exists in the device’s memory.
This memory is called “volatile memory” because it is
only active while the device is turned on. When you turn
off the device, all the data remaining in volatile memory
is lost. To help avoid data loss, save your work to
Internal Storage or network storage. Your work (data) will
remain in internal storage to be called up when you need
it. As long as the internal storage remains healthy, your
data is relatively safe. However on occasion, hardware
failures do happen. If you experience a hardware failure,
your data could be lost. As an extra step to help avoid
data loss, back up your data. See “Backing up your
work” on page 66 for more information.

❖

Scan all new files for viruses.
This precaution is especially important for files you
receive via external media, email, or download from the
Internet.

5.375 x 8.375 ver 2.3

Chapter 1

Getting Started
This chapter provides tips for using your device effectively,
summarizes how to connect components, and explains what
to do the first time you use your device.
Please read the safety instruction information on the Quick
Start document (that shipped with your device) carefully and
make sure you fully understand the instructions before you
attempt to use your device in order to avoid potential
hazards that could cause bodily injury, property damage, or
damage the device.

Selecting a place to work
Your device is portable and designed to be used in a variety
of circumstances and locations.

Getting Started
Features and components

Features and components
For further details on each of the items listed in the following
sections, be sure to follow the provided references to
sections later in this document or on the Quick Start
document that shipped with your device.

Front
Touch screen

Speakers

Web Camera

(Sample Illustration) Front view with the optional keyboard
dock
NOTE

❖

To view the optional keyboard dock and touchpad
components, refer the Quick Start document that
shipped with your device, or see “Using the touchpad
(optional keyboard dock attached)” on page 50 and
“Using the optional keyboard” on page 62.
Web Camera*—Allows you to take still photos or

record videos. For more information, see “Using the Web
Camera” on page 87.

Getting Started
Features and components
❖

Touch screen—Enables direct interaction with
displayed apps and programs through simple or
multi-touch gestures. For more information, see “Touch
screen” on page 63.

❖

Speakers—Allow you to listen to sounds on your

device. For more information, see “Exploring audio
features” on page 85.
NOTE

For information on attaching the optional keyboard dock,
see “Attaching and detaching the optional keyboard” on
page 61.

Back
Web Camera*

*Available on certain models

(Sample Illustration) Back view
❖

Web Camera*—Allows you to take still photos or

record videos.

Getting Started
Features and components

Left side

microSD™ Card slot
Micro HDMI™ Out port
Micro USB port**
Charging indicator light
**For charging and data transfer

(Sample Illustration) Left side view
NOTE

The optional keyboard dock is available on certain
models or can be added as an accessory for the tablet.

❖

microSD Card slot—Supports the use of microSD
(SD™) media. For more information, see “Using the
microSD Card slot” on page 88.

❖

Micro HDMI Out port—Allows connection to an
HDMI-compatible television or external display device.

❖

Micro USB port**—Allows the transfer of data via the
USB cable and charging of the battery via the Micro
USB/AC adaptor.

❖

Charging indicator light—Indicates the charging

status of the device.

Getting Started
Features and components

Right side
Pen slot

Micro USB port
Headphone/Microphone jack

(Sample Illustration) Right side view
❖

Pen slot—Allows you to keep the TruPen with you at all
times, see “TruPen” on page 37.

❖

Micro USB port—Allows the transfer of data via the

USB cable.
❖

Headphone/Microphone jack—Allows you to listen

to or record sounds onto your device. For more
information, see “Using external speakers or
headphones” on page 86.

Top
Power button

Volume control button

TruTalk™ microphones*

Strap hook slot
*Available on certain models

(Sample Illustration) Bottom view
❖

Power button—Turns the device ON/OFF. Press and

hold the button for several seconds to turn the device
ON/OFF. Press the button quickly to wake the device
from Sleep mode or to place it into Sleep mode. For
more information, see “To Shut down your device” on
page 43.
❖

Volume control button—Allows you to
increase/decrease the volume.

Getting Started
Features and components
❖

Trutalk microphones*—Allow you to record sounds
using the device’s internal microphones. You can listen
to audio files using the built-in speakers, headphones, or
external speakers.

❖

Strap hook slot—Allows you to attach a strap to the

device.

Bottom

Keyboard dock connector/interface

(Sample Illustration) Bottom view
❖

Keyboard dock connector—Allows you to connect

an optional keyboard dock.

TruPen
TruPen connecter

Erase button (for TruNote™)

TruPen cap

Right click button

(Sample Illustration) Pen
❖

Erase button (for TruNote)—Allows you to erase your

work. Eraser functionality is the default setting for this
button, however this is a programmable button.
❖

Right click button—Hold to enable the Right mouse

click functionality.
❖

TruPen connecter—Allows you to attach the TruPen to

the device, see “Right side” on page 36.
❖
NOTE

TruPen cap—Protects the tip when not in use.

To avoid draining the TruPen battery, place the cap over
the tip when not in use.

For more information on the TruPen, see “Changing the
TruPen battery” on page 75, and “TruPen functionality” on
page 99.

Getting Started
Setting up your device

Replacing the pen tip
To Replace the pen tip:
1

Pull the tip straight out of the TruPen (may require
tweezers).

Pen tip

(Sample Illustration) Replacing the pen tip
2

Orient the new pen tip so that the writing tip is facing
out.

Insert the new pen tip, pushing it straight in until it stops.

NOTE

If the pen tip is not pushed straight or all the way in, the
pen tip will not be secure and may fall out.

After inserting the new pen tip, ensure that the tip is secure
by pushing it in slightly. The tip should spring back to its
normal operating position when released.

Setting up your device
TECHNICAL NOTE: You must complete all setup steps
up to and including “Initial setup” on page 42 before
adding external or internal components to your device.
These optional components include, but are not limited
to, a mouse, keyboard dock, and printer.
Your device contains a rechargeable main battery that needs
to be charged before you can use it.
To use external power or to charge the battery you must
attach the Micro USB/AC adaptor. See “Connecting to a
power source” on page 39.
NOTE

Please handle your device carefully to avoid scratching or
damaging the surface.

Getting Started
Adding memory

Adding memory
Toshiba will not be responsible for any product damage, data
loss, service or part replacement made necessary by
improper installation of a memory module.

Connecting to a power source
Your device requires power to operate. Use the Micro
USB/AC adaptor to connect the device to a live electrical
outlet, or to charge the device’s battery.
Never pull on a power cord/cable to remove a plug from
a socket. Always grasp the plug directly. Failure to follow
this instruction may damage the cord/cable, and/or result
in a fire or electric shock, possibly resulting in serious
injury.

Always confirm that the Micro USB/AC adaptor (and
extension cable plug if used) has been fully inserted into
the socket, to ensure a secure electrical connection.
Failure to do so may result in a fire or electric shock,
possibly resulting in serious injury.
Be careful if you use a multiple connector. An overload on
one socket could cause a fire or electric shock, possibly
resulting in serious injury.

Always use the TOSHIBA Micro USB/AC adaptor that
was provided with your device, or use Micro USB/AC
adaptors specified by TOSHIBA to avoid any risk of fire
or other damage to the device. Use of an incompatible
Micro USB/AC adaptor could cause fire or damage to the
device possibly resulting in serious injury. TOSHIBA
assumes no liability for any damage caused by use of an
incompatible adaptor.

Getting Started
Charging the main battery

California Prop 65 Warning
This product contains chemicals, including lead, known to
the State of California to cause cancer and birth defects or
other reproductive harm. Wash hands after handling.

Never attempt to connect or disconnect a power plug
with wet hands. Failure to follow this instruction could
result in an electric shock, possibly resulting in serious
injury.
To connect AC power to the device:
4

Plug the Micro USB Power cable into the Micro USB
port on the device.

NOTE

To locate your Micro USB port, please refer to your Quick
Start document.

NOTE

Do not force the plug into device.

Connect the Micro USB/AC adaptor to a live electrical
outlet.

Charging the main battery
NOTE

The device’s battery is not accessible by the user.

Before using the battery to power the device, you must
charge the battery.
To charge the battery, leave the device plugged into an AC
power source with the device turned off.
NOTE

Battery life and charge time may vary depending on the
applications power management settings, and features
used.

Getting Started
Using the device for the first time

Using the device for the first time
The device is now ready for you to turn it on and begin using
it, see “Exploring Your Device’s Features” on page 78.
To avoid damaging the display panel/tablet when
opening it, do not force it beyond the point where it
moves easily and never lift the device by the display
panel/tablet, when it is attached to the keyboard.
Do not press or push on the display panel/tablet and be
careful to remove any pens or other objects from the
keyboard area before closing the display panel/tablet.

NOTE

When opening or closing the display panel/tablet, place
one hand on the palm rest to hold the device in place and
use the other hand to slowly open or close the display
panel/tablet.

Turning on the power
To turn on the device:
1

Make sure any external devices (such as the Micro
USB/AC adaptor, if you plan to use AC power rather than
battery power) are properly connected and ready.

Check to ensure that all slots are empty.

Press and hold the Power button for several seconds.

(Sample Illustration) Turning on the power
When you turn on the device for the first time, do not
turn off the power again until the operating system has
loaded completely.

Getting Started
Using the device for the first time

Initial setup
After turning on your device for the first time, follow the onscreen instructions on each screen in order to properly install
the operating system and begin using your device.

Using the Start menu
Click or touch the Start ( ) button in the lower-left corner
of the Desktop or press the Windows ( ) key, when the
optional keyboard dock is connected, to open the Start
menu. Here you can perform various commands, including
basic tasks like turning off the power and advanced PC
settings.
Current User

Most used
apps
App tiles

File Explorer
Settings
Power
All apps
Start menu
button

Search field

(Sample Image) Start menu
You can use the Start menu button to:
❖

Change the Current User

❖

Select an app

❖

Find a file on the local drive

❖

Change the system Settings

❖

Shut down the device

❖

View All apps

For more information, see “Starting an app” on page 65 and
“Start button” on page 80.

Getting Started
Registering your device with Toshiba

Registering your device with Toshiba
Product registration is strongly recommended, and allows
Toshiba to send you periodic updates, announcements, and
special offers applicable to your Product.
Product registration can be completed by visiting the
Toshiba Web site at register.toshiba.com. Type in the
requested information and complete the registration
process.
Failure to complete Product Registration will not diminish
your rights under the Toshiba Standard Limited Warranty.
NOTE

To register online, an Internet connection is required.

To Shut down your device
1

Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key
when the optional keyboard dock is connected.
The Start menu opens.
Pressing the power button before shutting down the
Windows® operating system could cause you to lose
your work.

Click or touch the Power (

) icon in the Start menu.

(Sample Image) Shut down
3

Highlight, and then click or touch the Shut down option
in the pop-up window.
The device closes all open applications, shuts down the
operating system, and then turns off.

Getting Started
To Restart your device

To Restart your device
1

Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key
when the optional keyboard dock is connected.
The Start menu opens.

Click or touch the Power (

) icon in the Start menu.

(Sample Image) Restart
3

Highlight, and then click or touch the Restart option.
The device closes all open applications, and restarts the
operating system.

To place your device in Sleep mode
1

Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key
when the optional keyboard dock is connected.
The Start menu opens.
If you power down using the Sleep command and the
battery discharges fully, your unsaved information will be
lost. Be sure to save your work first.

Click or touch the Power (

) icon in the Start menu.

(Sample Image) Sleep
3

Highlight, and then click or touch the Sleep option.
Sleep mode saves the current state of the device to
memory so that, when you restart the device, you can
continue working from where you left off.

Getting Started
Adding optional external devices

Adding optional external devices
NOTE

Before adding external devices, Toshiba recommends
setting up your software. See “Initial setup” on page 42.

After starting your device for the first time you may want to:
❖

Connect external devices (see “Connecting an external
device” on page 54)

❖

Connect an external monitor (see “Using external
display devices” on page 54)

Recovering the Internal Storage Drive
Your device includes recovery utilities to allow you to recover
your internal storage drive if necessary.
The following internal storage drive recovery options are
available:
Recovery option

Description

Creating a recovery This option allows you to create the recovery
drive (USB flash)
drive you will use to Reset or troubleshoot
problems on your device.
See “Creating a recovery drive” on page 46.
Booting from a
recovery drive to
Reset or
troubleshoot
problems

This option allows you to Reset your system from
the recovery drive (USB flash) you created.

Reset your PC

This option allows you to remove all data or
choose to keep your files, and then reinstall
Windows.

See “Restoring from a recovery drive” on
page 48.

See “Reset your PC” on page 49.

Getting Started
Recovering the Internal Storage Drive
A recovery image of your device is stored on the internal
storage drive, and the image can be restored by running the
recovery utilities directly from your internal storage drive as
described in the sections below. However, it is strongly
recommended that you create a recovery drive (USB flash). If
the recovery files on your internal storage drive become
corrupted or are deleted, you can restore your system from
the recovery drive. Also, if your original internal storage drive
fails, you can restore your system to a new internal storage
drive from your recovery drive. It is strongly recommended
that you create a recovery drive before using your system for
the first time. See “Creating a recovery drive” on page 46
and “Restoring from a recovery drive” on page 48.

Creating a recovery drive
NOTE

During the recovery process your device must be
connected to an external power source via the Micro
USB/AC adaptor.

It is strongly recommended that you create a recovery drive
(USB flash). If the recovery files on your internal storage drive
become corrupted or are deleted, you can restore your
system from your recovery drive. Also, if your original internal
storage drive fails, you can restore your system to a new
internal storage drive from your recovery drive.
NOTE

When you create a recovery drive (USB flash), only the
operating system files and drivers originally shipped with
the device are backed up to the USB flash drive and can
be restored from this drive. Any files that you created are
not backed up on the recovery drive. You will need to
separately back up the files you created; for more
information, see “Backing up your work” on page 66.

To create a recovery drive:
1

Connect a USB flash drive to your device.

In the Search field, type Recovery drive.

Getting Started
Recovering the Internal Storage Drive
3

Click or touch Create a recovery drive.
A message may appear asking you to allow this app to
make changes to your PC. Click or touch the Yes
button.

(Sample Image) Create a recovery drive window
4

In the Create a recovery drive window click or touch
Next.
All information stored on your USB flash drive will be
erased during the process of creating the recovery drive.
Be sure to save the information stored on your USB flash
drive to another storage device before executing this
procedure.

Follow the on-screen prompts to complete the copy
process.

For information on using the recovery drive you have created
with the preceding steps, see “Restoring from a recovery
drive” on page 48.

Getting Started
Recovering the Internal Storage Drive

Restoring from a recovery drive
The recovery process deletes information stored on the
internal storage drive. Be sure to save your work to
external media before executing the recovery (see
“Backing up your work” on page 66).

NOTE

During the recovery process your device must be
connected to an external power source via the Micro
USB/AC adaptor.

If you have created a recovery drive for your system, you can
restore your system from this drive, if necessary. For
example, if your original internal storage drive fails, you can
restore your system to a new internal storage drive from your
recovery drive. For instructions on creating a recovery drive,
see “Creating a recovery drive” on page 46.
NOTE

When you restore your system, only the operating
system files and drivers originally shipped with the device
are restored. Any files that you created are not restored
during this process. Be sure to separately save the files
you have created to external media using Windows or
another backup program. For more information, see
“Backing up your work” on page 66.

To recover your internal storage drive from a recovery drive:
1

Make sure your device is turned off.

Connect the recovery USB drive you created to your
device.

Follow the instructions below to power on your device:
❖ Optional Keyboard dock connected: Press the
(
) key on your keyboard while powering on your
device.
Or
❖ Tablet only: Click or touch the Start ( ) button.
Click or touch the Power ( ) icon in the Start
menu, and then select Restart. Hold down the
Volume + button until the Boot menu appears after
the computer powers on, then release the Volume +
button.
The Boot menu displays.

Getting Started
Recovering the Internal Storage Drive
4

Select the USB Flash option and press or touch
ENTER.

Follow the on-screen instructions to complete the
recovery process.

Reset your PC
The Reset process allows you to choose to keep your files or
remove them, and then reinstall Windows.
NOTE

During the Reset process your device must be
connected to an external power source via the Micro
USB/AC adaptor.
Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key
when the optional keyboard dock is connected.
The Start menu opens.

Click or touch Settings (

Select Update & security (

Select Recovery in the left pane of the Update &
security window.

) in the Start menu.
) in the Settings window.

The Update & security window appears.

(Sample Image) Update & security window
5

Click or touch the Get started button.

Getting Started
Using the touchpad (optional keyboard dock attached)

(Sample Image) Choose an option window
6

In the Choose an option window select one of the
following options:
❖ Keep my files—Removes apps and settings, but
keeps your personal files
❖ Remove everything—Removes all of your personal
files, apps, and settings

Using the touchpad (optional keyboard
dock attached)
NOTE

Some of the touchpad operations described in this
section are only supported in certain applications, and
only on certain models.

NOTE

The touchpad driver is pre-installed on your device. If this
driver is removed, the touchpad and touchpad buttons
will not work. You will need to reinstall the touchpad
driver.

You can use the touchpad (the small, touch-sensitive area in
front of the keyboard) and the adjacent control buttons to:
❖

Move the pointer on the screen

❖

Select an item on the screen

❖

Open or activate an item on the screen

❖

Scroll through a document or information

Getting Started
Using the touchpad (optional keyboard dock attached)
❖

Zoom in for a close-up view

❖

Zoom out to see more information at once

Touchpad

Primary control button

Secondary control button

(Sample Illustration) The touchpad and associated control
buttons
Refer to the table below for specific instructions on
performing each operation.
NOTE

The pointer is the icon (usually an arrow) that moves on
the screen when you slide your finger across the
touchpad or move a mouse connected to your device.

To:

Do the following:

Move the onscreen pointer

Slide your finger across the
touchpad in the direction you
want to move the pointer.

Example:

To move the pointer a longer
distance, slide your finger several (Sample Illustration)
Pointer moves to the right
times across the touchpad in the
preferred direction.
Select an item

1 Move the pointer to the item
you want to select.
2 Do one of the following:
❖ Tap the touchpad once
OR

❖ Press and release the
primary (left-hand)
control button

(Sample Illustration)
Tap once to select

Getting Started
Using the touchpad (optional keyboard dock attached)

To:

Do the following:

Example:

Open or
1 Move the pointer to the item
you want to open/activate.
activate an item
2 Do one of the following:
❖ Tap the touchpad twice
in rapid succession
OR

❖ Press and release the
primary control button
twice in rapid
succession
Right-click an
item

(Sample Illustration)
Tap twice to open

1 Move the pointer to the item
you want to right-click.
2 Press and release the
secondary control button.
This feature varies by program.
Check your program
documentation for specific
instructions on right-clicking.

(Sample Illustration)
Click the secondary
(right-hand) control
button

Scroll vertically Slide your finger along the
touchpad in the direction you
want to scroll. Repeat to scroll a
longer distance.
(Sample Illustration)
Vertical scrolling active
area

Scroll
horizontally

Slide your finger along the
touchpad in the direction you
want to scroll. Repeat to scroll a
longer distance.

(Sample Illustration)
Horizontal scrolling active
area

Getting Started
Using the touchpad (optional keyboard dock attached)
To:

Do the following:

Zoom in/out

To zoom in:

Example:

❖ Place two fingers close
together on the touchpad
and then slide them
apart.
(Sample Illustration)
Zooming in

To zoom out:
❖ Place two fingers slightly
apart on the touchpad
and then slide them
together.
(Sample Illustration)
Zooming out

Adjusting touchpad settings
While you are typing, the on-screen pointer may seem to
move or jump around “by itself” to random locations on the
screen. The on-screen pointer may also seem to
automatically select text, click buttons, and activate other
user interface elements. For help with these problems, try
one or more of the following:
❖

Try adjusting your typing technique to avoid accidental
contact with the touchpad. You may be inadvertently
brushing the touchpad with the heel of your hand as you
type. Also, accidental light touches or taps on the
touchpad may select an item or text on the screen, and
potentially the item or text may be replaced by the next
character you type.

❖

Temporarily disable the touchpad, so that it does not
respond to touch or button presses while you type. See
“Disabling or enabling the touchpad” on page 54.

❖

Adjust the sensitivity of the touchpad, so that it is less
responsive to accidental light taps and lighter finger
pressure.

Getting Started
Using external display devices

NOTE

Touchpad setting options vary by device model. The
touchpad settings are accessible through the Mouse
Properties option of the Windows Control Panel. For
more information, please visit support.toshiba.com.

Disabling or enabling the touchpad
The touchpad is enabled by default. To enable/disable the
touchpad, press the (
) key. For more information, see
“Disabling or enabling the touchpad” on page 153.

Connecting an external device
You can easily attach an external device.
To do this:
1

Read the directions that came with the device to see if
you first need to install new software.

Connect the device’s video or USB cable to the port on
the device and to the device.

Connect the device’s power cable to a live electrical
outlet (if applicable).

Turn on the external device (if applicable).
Your device may automatically detect the external
device.

Using external display devices
Your device comes with a built-in display, but you can also
connect an HDMI™-compatible television or external display
device via the Micro HDMI Out port located on the side of
the display panel/tablet.
NOTE

To locate your Micro HDMI Out port, please refer to your
Quick Start document.

Micro HDMI Out port

(Sample Illustration) Video port

Getting Started
Using external display devices

Selecting video cables
To connect a device to the HDMI Out port, you must
purchase the appropriate cable.

Connecting an HDMI-compatible television or
display device
To connect an HDMI-compatible television or display device
to the device:
❖

Connect one end of the cable (not included with your
device) to the Micro HDMI™ Out port on the side of the
display panel/tablet, and then connect the other end of
the cable to your television or display device. Refer to
the manual that came with the television or display
device for more information.
Your device should automatically detect the external
display device.

NOTE

You can change the display settings by pressing the
Windows ( ) + P keys or configuring the display
properties settings.

Directing the display output (device attached to
an optional keyboard dock)
Once you have connected an external display device, you
can choose to use the internal display only, the external
device only, or both simultaneously.
NOTE

Some modes are only available with the appropriate
device attached and turned on.
Press the (

) key.

The Display options window opens displaying the
available options.
The (
) key allows you to cycle through the display
options and highlights the available options in the
following order (only the first option is available when
you do not have an external monitor attached):
❖ PC screen only
❖ Duplicate
❖ Extend

Getting Started
Using external display devices
❖ Second screen only

(Sample Image) Display options window
2

Select the desired display setting.

Press or touch ENTER to activate your selection.

NOTE

Press the Windows ( ) + P keys to navigate through
the options without activating a selection. Press or touch
ENTER to activate a selection.

Directing the display output (no optional
keyboard dock attached)
Once you have connected an external display device to your
tablet, you can choose to use the internal display only or the
external display device only.
NOTE

Some modes are only available with the appropriate
device attached and turned On.

Touch the Action Center (
area.

In the pop-up window, touch Project.

) icon in the Notification

The Multiple displays window opens displaying the
available options:
❖ PC screen only
❖ Duplicate

Getting Started
Customizing your device’s settings

❖ Extend
❖ Second screen only

(Sample Image) Multiple displays window
3

Select your desired option to save the setting.

Adjusting the quality of the external display
To obtain the best picture quality from your television (or
other video display device), you may need to adjust the
video settings. See the video device documentation for
additional configuration steps.

Customizing your device’s settings
You can go into your device settings to make adjustments to
your device to suit your needs.
1

Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key
when the optional keyboard dock is connected.
The Start menu opens.

Click or touch Settings ( ) in the Start menu, and then
choose a category you wish to change.

Refer to your operating system documentation or Help and
Support for details.
You may also wish to customize your power usage settings.
For more information, see “Power Plans” on page 73. There
are additional custom settings you can choose. See
“Utilities” on page 105.

Getting Started
Caring for your device

Caring for your device
This section gives tips on cleaning and moving your device.
For information about taking care of your device’s battery,
see “Taking care of your battery” on page 76.
NOTE

Please handle your device carefully to avoid scratching or
damaging the surface.

Cleaning the device
Keep liquids, including cleaning fluid, out of the device’s
keyboard, speaker, and other openings. Never spray
cleaner directly onto the device and/or display. Never use
harsh or caustic chemical products to clean the device.
To keep your device clean, gently wipe the display
panel/tablet and exterior case with a lightly dampened cloth.

Moving the device
Before moving your device, even across the room, make
sure all drive activity has ended (the internal storage drive
light stops glowing) and all external peripheral cables are
disconnected.
Do not pick up the device by its display panel/tablet or by
the back, when it is attached to the keyboard. Doing so
could damage the system.

Chapter 2

Learning the Basics
This chapter gives some computing tips and provides
important information about basic features.

Computing tips
❖

Save your work frequently.
Your work stays in the device’s temporary memory until
you save it to the internal storage drive. If the network
you are using goes down and you must restart your
device to reconnect, or your battery runs out of charge
while you are working, you will lose all work since you
last saved.
See “Saving your work” on page 65 for further
information.
HINT: Some programs have an automatic save feature
that can be activated. This feature saves your file to the
internal storage drive at preset intervals. See your
software documentation for details.

Learning the Basics
Computing tips
❖

Back up your files to external media on a regular basis.
Label the backup copies clearly and store them in a safe
place.
It is easy to put off backing up because it takes time.
However, if your internal storage drive suddenly fails, you
will lose all the data on it unless you have a separate
backup copy. For more information, see “Data and
system configuration backup in the Windows operating
system” on page 144.

❖

Use Error-checking and Disk Defragmenter regularly to
check and optimize disk space and improve
performance.

❖

Scan all new files for viruses.
This precaution is especially important for files you
receive via external media, email, or download from the
Internet.

❖

Take frequent breaks to avoid repetitive-motion injuries
and eyestrain.

❖

Do not turn off the device if a drive indicator light
indicates a drive is active.
Turning off the device while it is reading from or writing
to a disk may damage the disk, the drive, or both.

NOTE

The Windows operating system records information,
such as your desktop setup, during its shutdown
procedure. If you do not let the Windows operating
system shut down normally, details such as new icon
positions may be lost.

Learning the Basics
Attaching and detaching the optional keyboard

Attaching and detaching the optional
keyboard
To attach the tablet to the keyboard:
❖

Align the keyboard dock connector in the keyboard dock
groove to the connector at the bottom edge of the tablet
and press the tablet straight down into the keyboard
dock groove until the magnet engages.

(Sample Image) Attaching the optional keyboard
To detach the tablet from the keyboard:
❖

Pull the tablet straight out of the keyboard dock groove
until the magnet disengages. Be sure to firmly hold down
the keyboard while pulling the tablet from the keyboard
dock groove.

NOTE

When you rotate the device from portrait to landscape (or
vice versa), the screen orientation automatically changes
according to the rotation angle. To lock the screen so that
it does not rotate automatically, orient the device in the
desired screen rotation (portrait or landscape) and
perform the following steps.

Click or touch the Windows (
or touch the Action Center (

) button + A key, or click
) icon.

The Action Center opens.
2

Click or touch the Rotation lock (
menu.

) icon in the Start

Learning the Basics
Using the optional keyboard

Using the optional keyboard
Your device’s keyboard contains character keys, control
keys, function keys, and special Windows keys.

(Sample Illustration) Optional keyboard

Function keys
The function keys (not to be confused with the FN key) are
the 12 keys at the top of the optional keyboard.

(Sample Illustration) Function keys
F1 through F12 are called function keys because they
execute programmed functions when pressed. Used in
combination with the FN key, function keys marked with
icons execute specific functions on the device. For example,
the (
) key turns the touchpad ON/OFF. If you press the
FN + (
) keys, the traditional F5 function (refreshes the
Internet page), is performed. For more information, see
“TOSHIBA Function Keys (optional keyboard dock
attached)” on page 151.

Special Windows keys
Windows key
Application key

(Sample Illustration) Special Windows keys
Your device’s optional keyboard has two keys that have
special functions in Windows:
❖

Windows key—Launches the Start menu. For more

information refer to Help & Support, or see “Finding your
way around the desktop” on page 79

Learning the Basics
Touch screen
❖

Application key—Has a similar function as the
secondary mouse button

Touch screen
Your device comes with a touch screen, enabling direct
interaction with displayed apps and programs through
simple or multi-touch gestures.

Touch screen navigation
Use your finger to manipulate the on-screen icons, buttons,
menu items, and other items on the touch screen. You can
also change the screen’s orientation.
The screen is made of glass so avoid contact with sharp,
rough, or abrasive objects or substances as the screen
may break or scratch if not handled properly. If you see a
crack in the glass, discontinue use of the device to avoid
injury.
Touch—Touch to activate items displayed on the screen,

such as app and setting icons or on-screen buttons. Touch
to type using the optional keyboard.
Touch & hold—Touch and hold an item on the screen by

touching and holding the item in place until an action occurs.
Drag—Touch and hold an item for a moment and then,
without lifting your finger, move the item until you reach the
target position. For example, drag items on any app screen
to reposition them.
Swipe or slide—To swipe or slide, quickly move your finger
across the surface of the screen without pausing. For
example, swipe your finger to the left from the right edge of
the screen to display the current Notifications.
Double-tap—Tap quickly twice to zoom in. For example,
double-tap a section of a Web page to zoom in on that
section. Double-tap again to zoom out.
Zoom out—Place and pinch two fingers together to stretch
or zoom out. (Applicable to apps that support this function.)
Zoom in—Place and spread two fingers apart to zoom in.
(Applicable to apps that support this function.)

Learning the Basics
Mouse properties
Rotate—Place two or more fingers on an item and rotate

your hand. The item rotates in the direction you turn your
hand. (Not functional in all apps).
Swipe from right edge—Swipe in from the right edge to
display the current Notifications.
Swipe from left edge—Swipe in from the left edge to

display an open app.
Snaps open apps (swipe in from the left edge and slide the
divider to adjust the app size).
Displays recently opened apps (swipe in from left edge,
holding your finger down, and then push the app back
toward the left edge).
Swipe from top or bottom edge—Swipe in from the top
or bottom edge to display commands.

You can also close an app by dragging it to the bottom of the
screen.

Mouse properties
Mouse properties allow you to change your pointing device
or mouse settings.
To access Mouse properties:
1

Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key
when the optional keyboard dock is connected.
The Start menu opens.

Click or touch Settings (

) in the Start menu.

Click or touch Devices (

The Devices window appears.
4

Click or touch Mouse & touchpad in the left pane of
the window.
The Mouse screen appears.

Make the desired changes to the Mouse settings.

Click or touch Close (
the window.

) to save the changes and close

Learning the Basics
Starting an app

Starting an app
To start an app, click or touch the Start (
lower-left corner of the Desktop.

) button in the

The Most used list on the left side of the Start screen
displays the apps most often used on your device.
Click or touch the All apps ( ) icon to display a list of all
apps installed on your device. This list appears in
alphabetical order. Click or touch the Back ( ) icon to
return to the Most used list.
You may also enter your search in the Search field.

Start menu
button

Search field

(Sample Image) Searching for apps
For more information, see “Using the Start menu” on
page 42 and “Start button” on page 80.

Saving your work
Before you turn off the device using the Shut down
command, save your work on the internal storage drive,
external media, or flash media. This is one of the most
important rules of computing.
Many applications offer a feature that saves documents at
regular intervals. Check your program’s documentation to
see if it has an automatic save feature.

Learning the Basics
Backing up your work

Backing up your work
Back up all the files you create in case something happens
to your device. You can back up your files to different types
of media such as USB Flash, optical media, external storage
media, or to a network, if available.
To back up several files at one time, use the Microsoft
Windows file recovery program preinstalled on the device’s
internal storage drive. Also see “Backing up your data or
your entire device with the Windows operating system” on
page 146.
HINT: Backing up all the files on your internal storage
drive may take a considerable amount of time and
multiple CDs/DVDs. You may prefer to use a highcapacity file recovery system, such as an external hard
drive.

Toshiba’s online resources
Toshiba maintains a number of online sites to which you can
connect. These sites provide information about Toshiba
products, give help with technical questions and keep you
up to date with future upgrades. For more information, see
“Contacting Toshiba” on page 148.

Chapter 3

Mobile Computing
This chapter covers all aspects of using your device while
traveling.

Toshiba’s energy-saver design
Your device enters a low-power suspension mode when it is
not being used, thereby conserving energy and saving
money in the process. It has a number of other features that
enhance its energy efficiency.
Many of these energy-saving features have been preset by
Toshiba. We recommend you leave these features active,
allowing your device to operate at its maximum energy
efficiency, so that you can use it for longer periods while
traveling.

Running the device on battery power
The device contains a Lithium-Ion (Li-Ion) battery that
provides power when you are away from an AC outlet. You
can recharge it many times.

Mobile Computing
Running the device on battery power

Battery Notice
Battery life rating is for comparison purposes only, and does
not indicate the battery life that will be obtained by any
individual user. Actual battery life may vary considerably
from specifications depending on product model,
configuration, applications, power management settings and
features utilized, as well as the natural performance
variations produced by the design of individual components.
The battery life rating is only achieved on the select models
and configurations tested by Toshiba under the specific test
settings at the time of publication and is not an estimate of a
system’s battery life under any conditions other than the
specific test settings.
Recharge time varies depending on usage. Battery may not
charge while the device is consuming full power. After a
period of time, the battery will lose its ability to perform at
maximum capacity and will need to be replaced. This is
normal for all batteries.
To ensure that the battery maintains its maximum capacity,
operate the device on battery power at least once a month.
The Lithium-Ion battery has no memory effect so it is not
necessary to let the battery fully discharge each time.
However, for better accuracy of the battery meter, it is helpful
to fully discharge the battery periodically. Please see
“Maintaining your battery” on page 76 for procedures. If the
device is continuously operated on AC power, either through
a Micro USB/AC adaptor or a port replicator (if applicable to
your system), for an extended period (more than a month),
the battery may fail to retain a charge. This may shorten the
life of the battery, and may cause the battery meter to be
inaccurate.
NOTE

For best performance when playing streaming media
(especially streaming video), either power the device from
its Micro USB/AC adaptor, or set up a power plan that
keeps the device running at full performance even when
powered from its battery. For more information about
Windows power plans, see “Power Plans” on page 73.

The device may also have an internal real-time-clock (RTC)
battery.

Mobile Computing
Charging the main battery

The RTC battery powers the RTC memory that stores your
system configuration settings and the current time and date
information. It maintains this information for up to a month
while the device is turned off.
TECHNICAL NOTE: Depending on your system, the RTC
battery may only charge while the device is turned on.

Power management
Your device ships with the power management options
preset to a configuration that will provide the most stable
operating environment and optimum system performance for
both AC power and battery modes.
Changes to these settings may result in system
performance or stability issues. Users who are not
completely familiar with the power management
component of the system should use the preset
configuration. For assistance with setup changes,
contact Toshiba’s Customer Support Center.

Charging the main battery
If the device is leaking or its case is cracked, put on
protective gloves to handle it.
The battery needs to be charged before you can use it to
power the device.
Always use the Micro USB/AC adaptor specified by
Toshiba. You can order a Toshiba Micro USB/AC adaptor
from Toshiba’s Web site at accessories.toshiba.com.

NOTE

Your device’s battery is not accessible to the user.

NOTE

Battery charge time may vary depending on the
applications, power management settings, and features
used.

Mobile Computing
Charging the main battery

TECHNICAL NOTE: The recharging of the tablet’s battery
may not occur when your device is using all of the power
provided by the Micro USB/AC adaptor to run
applications, features, and devices. Your device's Power
Options utility can be used to select a power level setting
that reduces the power required for system operation
and will allow the battery to recharge.
To charge the main battery, plug the device into a live
electrical outlet. The battery charges whether the device is
on or off.
The battery may not start charging immediately under the
following conditions:
❖

A battery is extremely hot or cold.
To ensure that the battery charges to its full capacity,
wait until it reaches room temperature (50 to 80 degrees
Fahrenheit, 10 to 26 degrees Celsius).

❖

The battery is almost completely discharged.
Leave the power connected and the battery should
begin charging after a few minutes.
HINT: Once the battery is fully charged, we recommend
that you periodically operate your device on battery
power until the battery discharges completely.

Please make a complete back up of your data to external
media before discharging the tablet’s battery. For more
information, see “Backing up your work” on page 66.

Charging the RTC battery
Your device may have an internal real-time clock (RTC)
battery. The RTC battery powers the System Time Clock and
BIOS memory used to store your device’s configuration
settings. When fully charged, it maintains this information for
up to a month when the device is powered off.
The RTC battery may have become completely discharged
while your device was shipped, resulting in a CMOS error
message during startup. The error message may vary by
device model.

Mobile Computing
Charging the main battery

NOTE

Depending on your system, the RTC battery may only
charge while the device is turned on.

To recharge the RTC battery, plug the device into a live
electrical outlet and leave the device powered on for 24
hours.
NOTE

It is seldom necessary to charge the RTC battery
because it charges while the device is on. If the RTC
battery is low, the real-time clock and calendar may
display the incorrect time and date or stop working.
When the RTC battery is completely discharged, a
warning prompts you to reset the real-time clock.

The device can be used while the RTC battery is being
charged, although the charging status of the RTC battery
cannot be monitored.

Determining remaining battery power
NOTE

Wait a few moments after turning on the device before
trying to monitor the remaining battery power. The device
needs this time to check the battery’s remaining capacity
and perform its calculations.

Click or touch the Power icon in the notification area, see
“Finding your way around the desktop” on page 79 for more
information on the notification area. A pop-up message
displays the remaining battery power as a percentage.
With repeated discharges and recharges, the battery’s
capacity gradually decreases. A frequently used older
battery does not power the device for as long as a new
battery, even when both are fully charged.
TECHNICAL NOTE: The device drains the battery faster
at low temperatures. Check your remaining charge
frequently if you are working in temperatures below 50
degrees Fahrenheit.
The device calculates the remaining battery charge
based on your current rate of power use and other
factors such as the age of the battery.

Mobile Computing
Charging the main battery

What to do when the tablet’s battery runs low
When the tablet’s battery runs low you can plug the device
into an external power source and recharge the tablet’s
battery, or save your work and shut down your device.

Setting battery notifications
You can set two notifications. Each notification can be set to
alert you when a specified percentage of remaining battery
power has been reached. You can also set the device to
enter Sleep mode or to completely shut down when the
notification goes off.
To change the default notification settings:
1

Right-click or touch & hold the Battery (
notification area.

Click or touch Power Options in the pop-up menu.

Click or touch Change plan settings under the plan
you wish to change.

) icon in the

The Edit Plan Settings window appears.
4

Click or touch Change advanced power settings.
The Advanced settings tab of the Power Options
window appears.

Double-click or touch Battery to display the battery
options.

(Sample Image) Advanced settings tab of Power Options
screen

Mobile Computing
Charging the main battery
6

Configure the alarm settings to suit your needs.

Click or touch OK.

Conserving battery power
How long a fully charged battery lasts when you are using
the device depends on a number of factors, such as:
❖

How the device is configured

❖

How much you use the internal storage drive, optional
external writable optical disc drive, or other optional
devices

❖

Where you are working, since operating time decreases
at low temperatures

There are various ways in which you can conserve power
and extend the operating time of your battery:
❖

Enable Sleep, which saves power when you turn off the
device and turn it back on again

❖

Use the Windows power-saving option plans

These power-saving options control the way in which the
device is configured. By using them, you can increase the
length of time you can use the device before you need to
recharge the battery.
Microsoft has combined these options into preset Power
Plans. Using one of these power plans lets you choose
between maximum power savings and peak system
performance. You may also set individual power-saving
options to suit your own needs.
The following sections describe how to choose a Power Plan
and discuss each power-saving option.

Power Plans
You can choose a predefined Power Plan or select your own
combination of power options.
To do this:
1

Right-click or touch & hold the Battery (
notification area.

) icon in the

Mobile Computing
Charging the main battery
2

Click or touch Power Options in the pop-up menu.
The Power Options window appears.

(Sample Image) Windows Power Options window
3

NOTE

Select an appropriate plan for your work environment or
create your own custom plan.
To edit a plan or to edit advanced settings, continue to
the following steps.
Click or touch Change plan settings under the
selected power option to choose the plan you wish to
edit.
This screen allows you to change basic settings.

Click or touch Change advanced power settings to
access settings for battery notification levels, internal
storage drive power save time, etc.
You can click or touch the plus signs to expand each
item and to see what settings are available for each item.

Click or touch OK to save the plan changes you have
performed.

Mobile Computing
Changing the main battery

Changing the main battery
NOTE

The device’s battery is not accessible by the user.

When your main battery has run out of power, plug in the
USB/AC adaptor.
If you find that a new battery is needed, contact the location
where you purchased the device for more information on
replacing the battery. Toshiba will not be responsible for any
product damage, data loss, service, or part replacement
made necessary by improper installation of a new battery.
If the device is leaking or its case is cracked, put on
protective gloves to handle it.

Changing the TruPen battery
Your TruPen is powered by one AAAA battery.
To replace the battery:
1

NOTE

Unscrew the top portion of the pen, remove the old
battery and replace it with a new one.
Be sure to insert the battery with the positive (+) terminal
facing downward.

Top of Pen

Battery’s positive terminal

(Sample Illustration) TruPen - top of Pen
2

Screw the top back onto the Pen.

For more information about the TruPen, see “TruPen
functionality” on page 99.

Mobile Computing
Taking care of your battery

Taking care of your battery
The following sections offer tips on how to take care of your
battery and prolong its life.

Safety precautions
Always immediately turn the power off and disconnect
the power cable/cord plug from the plug socket and stop
using the device if you observe any of the following
conditions:
❖ Offensive or unusual odor
❖ Excessive heat
❖ Discoloration
❖ Deformation, cracks, or leaks
❖ Smoke
❖ Other unusual events during use, such as
abnormal sound
Do not expose the device to fire. The battery could
explode.
Do not turn on the device’s power again until an
authorized Toshiba service provider has checked it for
safety. Continued use could cause a fire or rupture
possibly resulting in serious injury or device failure
including but not limited to the loss of data.

Maintaining your battery
Fully discharging your battery will allow better accuracy of
the battery meter.
To fully discharge your battery periodically, disconnect the
device from a power source and operate it on battery power
until the battery fully discharges.

Disposing of your device
Never attempt to dispose of a device by burning or by
throwing it into a fire, and never allow exposure to a
heating apparatus (e.g., microwave oven). Heat can
cause a device to explode and/or release caustic liquid,
both of which may possibly cause serious injury.

Mobile Computing
Traveling tips

Discard this device in accordance with applicable laws and
regulations.
Disposal of this product may be regulated due to
environmental considerations. For disposal, reuse or
recycling information, please contact your local government.
For more information, see “Device Recycling Information” on
page 18, or for complete information about Toshiba's
recycling programs and initiatives, please visit
toshiba.com/recycle.

Traveling tips
Refer to the suggestions below when traveling with your
device:
❖

Never leave your device on a sunny ledge or in a place
where it could get wet or covered in dust.

❖

Always travel with the device in a carrying case. Toshiba
offers a choice of carrying cases for the device. They all
provide plenty of extra space for manuals, power cords,
and compact discs. Contact your authorized Toshiba
representative for more information or visit Toshiba’s
Web site at accessories.toshiba.com.
TECHNICAL NOTE: When traveling by air, you may be
required to pass your device through airport security
equipment. The X-ray equipment will not harm your
device.

NOTE

Before using your device aboard an aircraft, make sure
the Wireless antenna is OFF (Airplane mode is ON) if your
device has wireless LAN capability.

NOTE

Chapter 4

Exploring Your
Device’s Features
In this chapter, you will explore some of the special features
of your device.

Exploring the desktop
You can use its features to start applications, find
documents, set up system components, and perform most
other computing tasks.
HINT: The illustrated examples in this guide may appear
slightly different from the screens displayed by your
system. The differences are not significant and do not
indicate any change in the functionality of your system.

Exploring Your Device’s Features
Exploring the desktop

Finding your way around the desktop
Your device’s desktop includes several standard features:
icons, Start button, taskbar, notification area, notifications,
and background pattern.
Notifications

Icons

Start
button
Search field

Taskbar

Notification area

(Sample Image) Windows Desktop screen
NOTE

To toggle between Desktop mode and Tablet mode,
touch the Action Center ( ) icon in the Notification
area, and then the Desktop/Tablet mode tile.

Icons
An icon represents a folder, file, or program that can be
quickly activated by double-clicking or touching the icon.
You can create a new desktop icon for any folder, file, or
program by dragging the element’s icon from its location in a
window to the desktop area.
You may see various icons displayed on your system
desktop, for example:
Recycle Bin—Holds files you have deleted. You may be able
to retrieve these files until you empty the Recycle Bin.

Exploring Your Device’s Features
Exploring the desktop
❖ TECHNICAL NOTE: If you delete a large number of
files or very large files from the internal storage drive,
there may be insufficient space available in the
Recycle Bin to hold these files. In this case, Windows
will prompt you to either permanently delete the file(s)
or cancel the deletion.
❖ If you delete a file (of any size) from an external
media or flash media, it does not go into the
Recycle Bin. The file is permanently deleted.
❖ Permanently deleted files cannot be recovered
from the Recycle Bin.
For more information on the Recycle Bin, see Windows
online Help.

NOTE

If you place the pointer over an icon, a popup description
of the file contents appears.

Your desktop may contain other icons depending on your
configuration. See Windows online Help for more specific
information on each icon and how to use it.

Start button
NOTE

When a procedure in this User’s Guide instructs you to
click or touch the Start ( ) button, it is in reference to
this button.

Click or touch the Start ( ) button to open the Start menu.
Here you can perform various commands, including basic
tasks like turning off the power and advanced PC settings.
You can use the Start menu button to:
❖

Start apps

❖

Open documents

❖

Adjust system settings

❖

Find files

❖

Access Toshiba Utilities

❖

Use the Search function

❖

Suspend system activity and shut down the device

Exploring Your Device’s Features
Exploring the desktop
For more information, see “Using the Start menu” on
page 42 and “Starting an app” on page 65.

Task view
The Task view ( ) icon tiles the currently open windows
and desktops so that they are visible at one time and allows
you to manage multiple desktops.

Adding desktops (while in Desktop mode)
After clicking or touching the Task view (
add, close, or switch between desktops.

) icon, you can

Click or touch a desktop thumbnail (while in Desktop mode)
at the bottom of the screen to select it. When you place your
pointer over a desktop thumbnail or touch & hold it, an X
appears allowing you to close that desktop.
Click or touch the New desktop (
desktop.

) icon to add a new
Tiled windows

Available
desktops

Task view icon

New desktop icon

(Sample Image) Task view - managing multiple desktops

Exploring Your Device’s Features
Exploring the desktop

App tiles
The app tiles can be accessed and launched from the Start
menu.
Typical app tiles are the Calendar tile and Mail tile, as well as
tiles representing all other applications downloaded to your
system.

Taskbar
Each time you open a program, an icon associated with that
program appears on the taskbar. With some programs, an
icon appears on the taskbar for each document or window
you open. You can use these icons to quickly switch
between the programs or windows.
To make a program or window the currently active one, click
or touch the associated taskbar icon.

Notification area
The notification area displays icons of tasks or programs that
run continuously in the background and displays
notifications. To learn more about each task, position the
pointer over the icon for a few moments and a short
description of the task appears.
Typical tasks in the notification area are Current time, Power
usage mode, network connectivity status, and speaker
volume.
To activate a specific task, click or touch the appropriate
notification area icon.

Notifications
There are many types of notifications you can employ to help
you with the many tasks you perform every day.
User experience notifications can be set for toast, tile,
badge, and raw notifications.
Toast notifications—Designed for time-sensitive delivery

of personalized content, such as an instant message from a
friend.
Tile notifications—Used by applications that are not

currently running with an at-a-glance characteristic, giving
you a quick preview of the subject line of your latest email or
the current weather conditions.

Exploring Your Device’s Features
Windows Store

Badge notifications—A specialized type of tile notification

(shown on the Start menu tile) using symbols to indicate the
number of applications that have updates available or the
status of a running application.
Raw notifications—These run a background task on behalf
of an application while that application is not running in order
to make available the latest content, such as an online
newspaper.

Windows Store
Although many applications will be pre-installed or built-in to
your device, you will also have the ability to download many
other applications with a touch or the click of your mouse.
Click or touch the Windows Store (

) icon in the taskbar.

In the Windows Store you can search for and browse
thousands of apps, all grouped into easy to find categories.

Setting up for communications
To connect to the Internet you need:
❖

A browser or communications program

❖

An Internet Service Provider (ISP) or online service if you
plan to use the Internet

❖

A way to connect to the ISP (for example Wi-Fi/
broadband connection, etc.)

Connect to the Internet
NOTE

Wireless connectivity and some features may require you
to purchase additional software, external hardware or
services. Availability of public wireless LAN access points
may be limited.

Follow the steps below to set up your Wireless connection.
1

Click or touch the Start (
corner of the Desktop.
The Start menu opens.

) button in the lower-left

Exploring Your Device’s Features
Setting up for communications
2

Click or touch Settings (

) in the Start menu.

Select Network & Internet (

) in the Settings window.

The Network & Internet window allows you to choose
from several options in the left pane of the window:
❖

Wi-Fi

❖

Airplane mode

❖

Data usage

❖

VPN

❖

Dial-up

❖

Proxy

To set up your Wi-Fi connection, select Wi-Fi.

Select your network.

Select the Connect automatically checkbox to
automatically connect to the selected network on
startup.

Click or touch Connect.

Enter the network security key, (if applicable).

Click or touch Close (
the window.

) to save the changes and close

Your device should then be connected.
NOTE

For help with common Wi-Fi networking problems, see
“Wireless networking problems” on page 135.

Exploring Your Device’s Features
Exploring audio features

Connecting your device to a network
You can connect your device to a network to increase its
capabilities and functionality.

Accessing a network
For specific information about connecting to the network,
consult your network administrator. Many hotels, airports,
and offices offer Wi-Fi access.

Exploring audio features
NOTE

You can only plug one external audio device at a time
(i.e. headphones or microphone) into the available
headphone/microphone jack.

You can use your device to record sounds using the device’s
internal microphone(s) (available on certain models) or an
optional external microphone. You can listen to sound files or
audio CDs using the built-in speakers, headphones, or
external speakers.

Recording sounds
You may record sounds using the device’s internal
microphone(s) (available on certain models) or by connecting
an optional external microphone.

Using a microphone
NOTE

To locate your headphone/microphone jack, please refer
to your Quick Start document.

If you want to use an external microphone, connect it to
the device.

In the Search field, type Voice Recorder.

Exploring Your Device’s Features
Exploring audio features
3

Click or touch Voice Recorder.

(Sample Image) Voice Recorder screen
4

Speak normally into the microphone.

When you have finished recording, click or touch the
Stop Recording button.
Your recording file is created and automatically saved for
you.

Using external speakers or headphones
Before putting on headphones to listen, turn the volume
down. Do not set the volume too high when using
headphones. Continuous exposure to loud sound can
harm your hearing.

NOTE

You can only plug one external audio device at a time
(i.e. headphones or microphone) into the available
headphone/microphone jack.

Your device is equipped with a full stereo sound system with
internal speakers. Instead of using the internal speakers, you
can connect headphones or a pair of external stereo
speakers.

Exploring Your Device’s Features
Using the Web Camera

TECHNICAL NOTE: When using amplified speakers, use
speakers that require an external power source. Other
types of speakers will be inadequate to produce sound
from the device.
To play back sound files through external speakers or
headphones:
1

Locate the headphone/microphone jack on the device.

Using any necessary adapters, plug the cable from the
headphones or external speakers into the
headphone/microphone jack.
The headphone/microphone jack requires a 16-ohm
stereo mini connector.

To adjust the volume:
❖

For external speakers, use the volume controls on each
speaker.

❖

For headphones, use the device’s volume control.

Using the Web Camera
Your device may come with one or two built-in Web
Cameras. One is located on the front and one on the back of
the display. With these Web cameras you can do the
following:
❖

Take pictures and record videos with your device

❖

Participate in video chats while using instant messaging
(IM) programs

❖

Have video conference calls

NOTE

To email, instant message or video conference, you must
be connected to the Internet.

Depending on your device model, the process of sending
email, taking pictures or recording video messages may vary.
To access the Web Camera:
In the Search field, type Camera, and then click or touch
the Camera icon.

Exploring Your Device’s Features
Using the microSD Card slot

Using the microSD Card slot
The microSD™ Card slot supports the use of a microSD
Card. This medium can be used with a variety of digital
products: digital music players, smartphones, digital
cameras, digital video camcorders, etc.
NOTE

Do not use the Copy Disk function for this type of media.
To copy data from one media to another, use the dragand-drop feature of the Windows operating system.

Inserting memory media
NOTE

To locate your microSD Card slot, please refer to your
Quick Start document.

The following instructions apply to all types of supported
media devices.
1

Turn the media so that the contacts (metal areas) are
face down, away from the display.

Push the media into the microSD Card slot until it stops.

(Sample Illustration) Inserting memory media
When inserting memory media, do not touch the metal
contacts. You could expose the storage area to static
electricity, which can destroy data.

NOTE

Always remove memory media when not in use.

Exploring Your Device’s Features
Using the microSD Card slot

Removing memory media
1

Prepare the card for removal by clicking on or touching
the Show hidden icons ( ) button, if necessary, in the
notification area and then selecting the Safely Remove
Hardware and Eject Media ( ) icon.

Highlight, and then click or touch the item you would like
to eject.
If the system is unable to prepare the media for safe
removal, a message will tell you to try again later. If the
media can be removed now, the system displays Safe
to Remove Hardware.
If the device has a spring-loaded adapter slot, see
step 3; otherwise, skip to step 4.

Gently press the card inward to release it.
The card pops out slightly.

Grasp the card and pull it straight out.

(Sample Illustration) Removing memory media
Do not remove memory media while data is being written
or read. Even when the Windows message “copying...”
disappears, writing to the media might still be in progress
and your data could be destroyed.

Chapter 5

TruNote
NOTE

Features and menu items are subject to change.

TruNote is a powerful note taking application that allows you
to create handwritten notes, make notations on photos, and
draw images, just as you would with a pen on paper. You can
take lecture notes, sketch an idea, keep a personal diary, or
just doodle.

(Sample Image) TruNote
For added versatility, these notes can be exported and used
in other applications.

TruNote
Using TruNote

Using TruNote
To open TruNote:
1

In the Start menu, tap/touch the TruNote (

) tile.

OR
Tap/touch the TruNote (
2

) icon in the taskbar.

Tap/touch the Add notebook (
of the screen.

) icon in the upper-left

The following are the Page options.
❖ Page orientation: Portrait or Landscape.
❖ Page template: Blank, lined, grid, dotted, etc.
❖ Notebook color: Pink, turquoise, lime green, etc.
3

Write the name/title of your Notebook (i.e. Notes,
Research, Ideas, Recipes, To Do, Diary/Journal, etc.).

Tap/touch the Add notebook (
bottom of the screen.

) icon at the

The Page screen appears and you are now ready to start
writing, drawing, etc.

To Add a Page to your Notebook
Tap/touch the Add page ( ) icon. An additional Page will
be added to your existing Notebook. The new Page contains
the same properties as the previously created Page.
NOTE

When exiting TruNote, your Pages/Notebooks will be
automatically saved.

NOTE

It is recommended to regularly backup all of your
Notebooks in TruNote by selecting More Menu
options ( ) icon. Settings, Backup & Restore,
Backup.

TruNote settings
1

While TruNote is open, select the More Menu Options
( ) icon.

Tap/touch Settings.

TruNote
Using TruNote
Some options that may be available are:
❖

Options—Change your Right/Left-handed writing
option, enable/disable Pen buttons, enable/disable
customer experience improvement program.

❖

Backup & Restore—Backup all your notebooks

created in TruNote and Restore your notebooks from
backup data.
❖

Auto-Completion—Edit the User dictionary to register

and edit words to use in auto-completion,
enable/disable Auto-registration dictionary to use autocompletion. Words from notebooks are registered into
this dictionary automatically.
❖

License Status—Review the status of your TruNote
License (i.e. pre-installed).

❖

License information—Review the Licensing Terms and

Conditions.
❖

Help—Accesses the help file.

To change your Right/Left-handed writing option
1

While TruNote is open, select the More Menu Options
( ) icon.

Tap/touch Settings.

Tap/touch the down arrow to specify which hand you
write with:
❖ Right-handed
❖ Left-handed

Tap/touch the active TruNote window to close the
screen.
The Page will adjust accordingly.

To Delete a Page
1

Select the Page you wish to delete while in the Page
Preview. Make sure it is highlighted in the Page list.
The Page options appear.

Tap/touch the Delete (

) icon.

A pop-up window appears asking you to delete the
selected item(s).

TruNote
Using TruNote
3

Tap/touch the Delete button to proceed.
The Page will be deleted.

NOTE

Once you delete an item it cannot be recovered.
Tap/touch the Cancel (

) icon to cancel the action.

TruNote functions
Edit tool bar

Add page
Add notebook

Preview
Select
Paste
Eraser
Pen options
Redo
Undo

All
Unclassified

Notebook
list

TruCapture
Search
Full Page Preview

More Menu options
Page previews

(Sample Image) TruNote functions
Below are some of the available TruNote functions:
❖

(

)Add notebook—Adds a new Notebook

❖

(

) All—Displays all Pages in TruNote

❖

( ) Unclassified pages—Displays all Pages
(unclassified and not attached to any Notebooks)

❖

(

❖

Notebook list—Displays existing Notebooks

❖

) Add page—Adds additional Pages to a Notebook

Edit tool bar—Displays the edit function choices within

a document

TruNote
Using TruNote
❖

Page previews—Displays thumbnails of the Pages
within the selected active Notebook (the active Page is
highlighted)

Edit tool bar
Below are some of the available functions within the Edit tool
bar:
Icon:

Function:

Preview

Tap/touch to hide or show Notebook/Page
previews.

Select

Tap/touch to select items on the current
Page. You must select an item to display its
menu. Some of the available functions are
Copy, Copy as, Save as, Web search, Mail,
Cut, Delete, Line style, or Rotate.

Paste

Tap/touch to paste.

Eraser

Tap/touch to erase items.

Pen options

Tap/touch to change the pen options (style,
color, width, or transparency).

Redo

Tap/touch to redo the last action(s).

Undo

Tap/touch to undo the last action(s).

TruCapture

Tap/touch to launch the TruCapture
application.

Tap/touch to open the Search function.

Full Page Preview

Tap/touch to hide or show the
Notebook/Page previews.

More Menu options Tap/touch to open additional menu options.

TruNote
Using TruNote

More Menu options
To access the More Menu options menu, tap/touch the
More Menu options (
) icon.
NOTE

The More Menu options items will vary depending
upon the activity.
Notebook

Page

Options

TruCapture
TruNote Share

TruNote Clip
TruRecorder

(Sample Image) TruNote functions

More Menu options
Many actions are available on the More Menu options screen
in various window views:
❖

Icon:
Export

Notebook—Under the Notebook category are some of
the following available functions, including Export,
Import, Save as, Delete, and Notebook properties:

Function:
Export all Notebooks.

TruNote
Using TruNote

Icon:

Function:

Import

Import all existing Notebooks.

Save as

Save your Notebooks/Pages.
Notebooks—PDF only.
Pages—OneNote, Image (*.png),
Presentation (*.pptx), Document (*.docx), PDF
(*.pdf), Text (*.txt).

Delete

Delete selected Notebooks.

Notebook Properties Change Page and Notebook Properties:
❖ Notebook title
❖ Notebook color
❖ Page template
View current properties of the selected
Notebook, (Created date, Modified date,
Notebook color, Page orientation, Page
template).
❖

Page—Under the Page category are some of the

following available functions, including Save As, Insert,
Print, and Move:
Icon:
Save as

Function:
Save your Notebooks/Pages.
Notebooks—PDF only.
Pages—OneNote, Image (*.png),
Presentation (*.pptx), Document (*.docx), PDF
(*.pdf), Text (*.txt).

TruNote
Using TruNote
Icon:

Function:

Insert

Insert images.
When the image is first inserted on the active
page the following options may appear:
Copy—Copy the selected item to the
clipboard.
Copy as—Copy the selected item as Office
format, Image format, or Text format.
Save as—Save the selected item as:
Document (*.docx), Presentation (*.pptx),
Image (*.png), Text (*.txt).
Web search—When selected, the default
browser automatically launches and attempts
a Web search with the information you
provided.
Cut—Cut the selected item and place it on
the clipboard.
Delete—Delete the selected item.
Line style—Open the TruPen menu.
Rotate—Rotate the image.

Print Pages and Notebooks.

Move

Move Pages.

Delete

Delete selected Pages or Notebooks.

Template

Change the Page template properties.

❖

Options—Under the Options category are some of the
following available functions, including Help, Settings,
Add Customized page, and Touch input mode.

Icon:

Function:

Help

Tap/touch for additional help.

Settings

Tap/touch to change the Page settings.

TruNote
Using TruNote

Icon:

Function:

Add Customized
page

Touch input mode

Add a customized Page to the selected
Notebook.
When using the Select tool, you can adjust
the select information as you wish, (size,
stretch, rotate, etc.)
Select tool menu items may include:
Copy—Copy the selected item to the
clipboard.
Copy as—Copy the selected item as Office
format, Image format, Text format.
Save as—Save the selected area as:
Document (*.docx), Presentation (*.pptx),
Image (*.png), Text (*.txt).
Web search—When selected, the default
browser automatically launches and attempts
a Web search with the information you
provided.
Cut—Cut the selected information and place
it on the clipboard.
Delete—Delete the selected information.
Line style—Open the TruPen menu.
Rotate—Rotate the image.
To exit the selected option tap/touch
anywhere on the screen outside of the
selected area.
Toggle between input methods - either
Touch & Pen or Pen only.

Auto-completion

Tap/touch to enable/disable the autocomplete function.

At the bottom-right of the More Menu Options screen are the
following options:
Icon:
TruCapture

Function:
Use the built-in camera to capture notes from
textbooks, blackboards, etc.; straightens and
sharpens the text for greater readability.
Character recognition allows you to edit text.

TruNote
Using TruNote
Icon:

Function:

TruNote Share

Share handwritten notes in real time with
other TruNote Share users. Create a
“Meeting,” share a page, and instantly
capture each participant’s handwritten notes
on the same page.

TruRecorder

Use the built-in microphones to record
multiparty conversations and voice memos.
Play back your conversations with convenient
visual markers.

TruNote Clip

Capture an area of the screen to automatically
import into TruNote. Ideal for screen-grabs
and markups.

TruPen functionality
You can use the TruPen to navigate your settings and apps.
❖

Tap to select, open, or close items and menus.

❖

Tap, hold, and drag to select and move Pages or items.

❖

Swipe to or from the edge of the screen by dragging the
TruPen across your display to view menus, Pages, and
Notebooks.

Erase button (for TruNote)

Right click button

(Sample Illustration) TruPen with cap on pen tip
Cap

(Sample Illustration) TruPen with cap on end of pen
NOTE

Place the cap on top of the TruPen during use.

100

TruNote
Using TruNote
❖

Erase button (for TruNote)—Allows you to erase your

work. The default setting is set to the eraser
functionality, however this is a programmable button.
❖

Right click button—Hold to enable the Right mouse

click functionality.
NOTE

To avoid draining the TruPen battery, place the cap over
the tip when not in use.

Changing the TruPen battery
Your TruPen is powered by one AAAA battery.
To replace the battery:
1

NOTE

Unscrew the top portion of the pen, remove the old
battery and replace it with a new one.
Be sure to insert the battery with the positive (+) terminal
facing downward.

Top of Pen

Battery’s positive terminal

(Sample Illustration) TruPen - top of Pen
2

Screw the top back onto the Pen.

For more information about the TruPen, see “TruPen
functionality” on page 99.

TruNote
Using TruNote

101

Replacing the pen tip
To Replace the pen tip:
1

Pull the tip straight out of the TruPen (may require
tweezers).

Pen tip

(Sample Illustration) Replacing the pen tip
2

Orient the pen tip so that the writing tip is facing out.

Insert the new pen tip, pushing it straight in until it stops.

NOTE

If the pen tip is not pushed straight or all the way in, the
pen tip will not be secure and may fall out.

After inserting the new pen tip, ensure that the tip is secure
by pushing it in slightly. The tip should spring back to its
normal operating position when released.

Pen settings within TruNote
1

To change the pen settings (Style, Color, Transparency,
and Thickness) within TruNote, tap the Pen ( ) icon.
The available pen settings appear.

Triangle

(Sample Image) Available pen types

102

TruNote
Using TruNote
2

Tap the triangle ( ) in the lower-right corner of the pen
you wish to change.
The Pen menu appears.

Pen menu

(Sample Image) TruNote Pen menu
3

Select and make the adjustments you want, and then try
them out in the “Try out a pen” box at the bottom of the
Pen menu.

Tap the Close ( ) icon at the top-right of the screen to
apply the changes and close the Pen menu.
The changes are automatically saved.

For information on changing the TruPen battery, see
“Changing the TruPen battery” on page 75.

To Search within TruNote
NOTE

The Search feature is dependent upon the writing style of
the original person who created the information.

While in the TruNote application, select the Search (
icon from the Edit tool bar pane.

Handwrite a search term or draw a simple picture in the
Search box.

)

TruNote
Using TruNote

NOTE

103

Above the search box suggestions of what you are
looking for will pop up. If you select one of them the
information will populate the search box.
Tap/touch the Search (

) button.

TruNote will search existing Notebooks/Pages for the
item. Preview Pages with items that are similar to your
search item will appear.
4
NOTE

Select the desired Page.
You can search all Notebooks/Pages or narrow your
search by Notebook.

Export a Notebook from TruNote
NOTE

Exported files are created in the TruNote file format and
can only be opened in the TruNote app.

Open the TruNote app by tapping/touching the TruNote
( ) icon in the taskbar.

Select a Notebook.

Select the Export (

Select Next to export the Notebook as a Toshiba
TruNote file.

) icon.

You can use the default file name or change it in the
open text field.
5

Tap/touch the Save (

) button.

The export is now completed.

Saving Notebooks and Pages in different file
formats
1

Select the Notebook or Page.

Tap/touch the Save as (

) icon.

A pop-up menu appears displaying the following file
formats you can choose from to save the Note as:
❖ Notebook: PDF (.pdf).

104

TruNote
Using TruNote
❖ Page: OneNote, Image (.png), Presentation (.pptx),
Document (.docx), PDF (.pdf), or Text (.txt).
3

Follow the on-screen instructions to complete the Save
as process.

Chapter 6

Utilities
Your device includes several utilities designed to help you to
reconfigure your system to best meet your individual needs.
Together, these allow you to ascertain certain system details,
set additional options, or change default options. These
utilities are described in this chapter.
NOTE

The utilities described in this chapter, and the icons
shown in the sample images are applicable only if the
related utility is available on your system.

NOTE

The utilities described in this chapter may only be
available with an optional keyboard docked.

❖

Supervisor password

❖

User password

❖

System Settings

❖

Service Station

105

106

Utilities
Password Utility

Password Utility
Setting a password lets you walk away from your device
while providing additional protection for your files. When you
set a password, you must enter the password before you
can work on your device again.
TOSHIBA supports different types of passwords on your
device:
❖

A supervisor password—Prohibits unauthorized users
from accessing certain functions such as System
Settings. This is useful if more than one person uses the
device.

❖

A user password—Prevents unauthorized users from
starting the device.

When setting up passwords, keep the following in mind:
❖

The supervisor password must be set before the user
password, or the user password must be deleted and
then re-entered after the supervisor password is set.

❖

The user password can be set up under the supervisor
password.

Using a supervisor password
A supervisor password prevents other users from changing
hardware configuration options.

Setting a supervisor password
If you choose to set a supervisor or user password,
TOSHIBA strongly recommends that you save your
password in a location where you can later access it
should you not remember it.
TOSHIBA is not responsible for any losses that may
occur to you, your organization or others as a result of the
inability to access your device.

Utilities
Password Utility

107

To set a supervisor password:
1

In the Search field, type Password Utility.

Click or touch Password Utility (

Click or touch Supervisor Password.

(Sample Image) Supervisor Password tab
4

Click or touch Set.

Enter your password, and then enter it again to verify.

Click or touch Set.

NOTE

7
NOTE

Under User Policy, this option may or may not ask for
password verification.
Click or touch OK to save your password as a text file.
Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.

Click or touch Save.

Click or touch OK.

108

Utilities
Password Utility

Deleting a supervisor password
To delete a supervisor password:
1

In the Search field, type Password Utility.

Click or touch Password Utility.
A pop-up screen appears asking for a password.

Enter your password, and then click or touch Verify.

Click or touch Supervisor Password.

Click or touch Delete.
An authority verification pop-up screen appears.

Click or touch Delete.

Enter the password, and then click or touch Verify.

Click or touch OK to exit.

Using a user password
A user password provides power-on password protection.

Setting a user password
If you choose to set a supervisor or user password,
TOSHIBA strongly recommends that you save your
password in a location where you can later access it
should you not remember it.
TOSHIBA is not responsible for any losses that may
occur to you, your organization or others as a result of the
inability to access your device.

Utilities
Password Utility

109

To register a password for the power-on password functions:
1

In the Search field, type Password Utility.

Click or touch Password Utility (

Click or touch User Password.

(Sample Image) User Password tab
4

Click or touch Set.

Enter your password, and then enter it again to verify.

Click or touch Set.

Click or touch OK to save your password as a text file.

NOTE

Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.

Click or touch Save.

Click or touch OK.

110

Utilities
Password Utility

Deleting a user password
To cancel the power-on password function:
1

In the Search field, type Password Utility.

Click or touch Password Utility.
A pop-up screen appears asking for a password.

Enter your password, and then click or touch Verify.

Click or touch Delete.
An authority verification pop-up screen appears.

Click or touch Delete.

Enter the password, and then click or touch Verify.

Click or touch OK to exit.

Utilities
System Settings

111

System Settings
System Settings is the TOSHIBA configuration management
tool available through the Windows operating system. To
access it:
1

In the Search field, type System Settings.

Click or touch System Settings (

The System Settings screen appears.

(Sample Image) System Settings screen – General tab
options0
The System Settings screen may have the following tabs:
❖

General—Allows you to view the current BIOS version
or change certain settings back to their default values

❖

Function Key—Allows you to set Function Key modes

(i.e., Special function mode or Standard F1-F12 mode)
and notifications for the touchpad.

112

Utilities
Service Station

Service Station
The Service Station helps you keep your new device running
at its best by notifying you when updated software, firmware,
documentation or other information is available for your
device.
The Service Station will alert you when updates are available,
and you can then choose to install the updates if you wish,
or you can follow the instructions below to open the Service
Station:
1

In the Search field, type Service Station.

Click or touch Service Station (

The Service Station screen appears.
3

Follow the on-screen instructions.

Chapter 7

If Something Goes
Wrong
Some problems you may encounter when using your device
are relatively easy to identify and solve. Others may require
help from your network administrator or the manufacturer of
the software program.
This chapter aims to help you solve many problems by
yourself. It covers the problems you are most likely to
encounter.
If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.

Problems that are easy to fix
Your program or application stops responding.
If you are working in a program that suddenly freezes,
chances are the program has stopped responding. You can
exit the program without shutting down the operating system
or closing other programs.
To close a program that has stopped responding:
1

Press Ctrl, Alt, and Del simultaneously (once), and then
click or touch Task Manager.
The Task Manager window appears.

113

114

If Something Goes Wrong
Problems when you turn on the device
2

Select the program or application you want to close, and
then click or touch End Task in the lower right corner.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.

Close the remaining programs one by one by selecting
the program name, then select End Task.
Closing all programs should allow you to continue
working. If it does not, power off your device, and then
restart it.

Problems when you turn on the device
These problems may occur when you turn on the power.
The device will not start.
Make sure you attached the Micro USB/AC adaptor properly.
Press and hold the power button for at least 10 seconds.
If you are using the Micro USB/AC adaptor, check that the
wall outlet is working by plugging in another device, such as
a lamp.
The device displays the WARNING RESUME
FAILURE/Windows Error Recovery – Windows did not shut down
successfully message.

To continue, select the appropriate option, if prompted. This
can happen if the device was put into Sleep mode and the
battery has discharged. If you performed a shutdown before
this message was displayed, a program or driver may have
prevented Windows from shutting down.
Data stored in the device’s memory has been lost. Data
stored in the device’s internal storage drive may not be
affected.
Always save your data even when you are using Sleep
mode. If your battery fully discharges, information that has
not been saved will be lost. Your device can be configured to
warn you when the battery is running low see “Setting
battery notifications” on page 72.
If you are running on battery power, it is recommended that
you do not leave the device in Sleep mode for long periods
of time.
To charge the battery, leave the device plugged into a live
wall outlet for several hours. For more information see
“Charging the main battery” on page 69.

If Something Goes Wrong
The Windows operating system is not working

115

The Windows operating system is not
working
Once you are familiar with your device and used to the way
the operating system responds to your work routine, you can
easily detect if the operating system is not working correctly.
For example:
❖

The operating system fails to start after the initial startup
appears.

❖

The operating system takes a long time to start.

❖

The operating system responds differently from the
normal routine.

❖

The screen does not look right.

Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.

Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the Operating System and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.
If Windows fails to start properly twice, the Windows Boot
menu will launch. To enter the Advanced Startup options
manually:
1

In the Search field, type Recovery Options.

Click or touch Recovery Options.

Scroll down to view the Restart Now option.

Click or touch Restart Now under Advanced
Startup.
The device restarts.

Click or touch Troubleshoot from the menu.

After Restart, you now have several options:

116

If Something Goes Wrong
The Windows operating system is not working

Reset your device
❖

All of your personal files and apps are removed

❖

Your device settings are changed back to their defaults

For more information, see “Reset your PC” on page 49.

Advanced options
Choosing this option presents you with another set of
options:
System Restore
❖ System Restore allows you to use a Restore point to
return the device to a state at which it was performing
properly. Restore points may be created:
❖

When new hardware or software is installed

❖

Manually by the user

System Image Recovery
Windows will “Recover” the Operating system using a
specific image provided by the user.
Startup Repair
This feature automates the repair process. The Operating
System will automatically look for problems and repair them
if possible.
Command Prompt
The command prompt is a very powerful tool for advanced
users.
Startup Settings
In previous Operating Systems the majority of the options
found on this menu were available by pressing the (
) key
during the Windows boot process:
❖

Enable low resolution video mode
Restarts Windows using your current video driver at low
resolution. This allows you to reset your display settings
in the event they have been improperly set.

❖

Enable debugging mode
Starts Windows in an advanced troubleshooting mode

If Something Goes Wrong
The Windows operating system is not working
❖

117

Enable boot logging
Creates a file that lists all the drivers that are installed
during startup

❖

Enable Safe Mode
Starts Windows with a minimal set of drivers and
services. If the device starts and runs in Safe Mode, you
will know the Operating System is most likely working
properly and that you should look to third-party
applications or drivers for the source of your problem.

❖

Disable driver signature enforcement
Allows drivers containing improper signatures to be
installed

❖

Disable early-launch anti-malware protection
Allows drivers to initialize without being measured by the
Anti-malware driver

❖

Disable automatic restart on system failure
Prevents Windows from automatically restarting if an
error causes it to fail. Choose this option only if Windows
is stuck in a loop where it fails, attempts to restart, and
fails again repeatedly.

Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can
surf the Internet. They include: network speed, network
conditions, time of day (when everyone else is surfing, your
access can be slow) and popularity of the sites you are trying
to access. If accessing a particular site is very slow, try later.
My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address
with the forward slash (/). Check the spelling of each name
and the syntax of the address carefully. A single incorrect
letter or missed character will make it impossible for your
browser to locate the site.
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its
server may be down for temporary repair. Try again later.

118

If Something Goes Wrong
Power and the battery

Power and the battery
NOTE

The device’s battery is not accessible by the user.

Your device receives its power through the Micro USB/AC
adaptor or from the system battery. Power problems are
interrelated. For example, a faulty Micro USB/AC adaptor will
neither power the device nor recharge the battery.
Here are some typical problems and how to solve them:
The USB Power cable to the Micro USB/AC
adaptor work correctly, but the battery will not
charge.
The tablet’s battery does not charge while the device is
consuming full power. Try turning off the device.
The battery may be too hot or too cold to charge properly. If
you think this is the probable cause, let the battery reach
room temperature and try again.
If the battery has completely discharged, it will not begin
charging immediately. Leave the Micro USB/AC adaptor
connected, wait 20 connected, wait 20 minutes and see if
the battery is charging.
The battery appears not to power the device for as
long as it usually does.
If you frequently repeat shallow charge and discharge, the
battery meter may become inaccurate. Let the battery
discharge completely, then try charging it again.
Check the power options via your Power Plans (see “Power
Plans” on page 73). Have you added a device that takes its
power from the battery? Is your software using the internal
storage drive more? Is the display power set to turn off
automatically? Was the battery fully charged to begin with?
All these conditions affect how long the charge lasts.
After a period of time, the battery will lose its ability to
perform at maximum capacity and will need to be replaced.
This is normal for all batteries. To purchase a new battery,
see your accessories information included with your device,
or visit the Toshiba Web site at accessories.toshiba.com.
Refer to this site often to stay current on the most recent
software and hardware options for your device, and for other
product information.

If Something Goes Wrong
Keyboard help (optional keyboard dock attached)

119

For more information on maintaining battery power, see
“Changing the main battery” on page 75.

Keyboard help (optional keyboard dock
attached)
NOTE

If the problem is with an external keyboard connected to
your device, you may need to update your keyboard
driver. Refer to the documentation that came with the
keyboard or to the keyboard manufacturer’s Web site.

If you are experiencing problems with the functionality of
any of the device’s keyboard keys, (i.e. wrong characters
displayed, or multiple characters displayed) when pressing
keys on the keyboard, try any of the following
troubleshooting tips that may help to restore the keyboard to
its proper operation.

Perform a complete power cycle
1

Shut down your device, see “To Shut down your device”
on page 43.

Remove all accessories, and unplug all cables. This
includes USB flash drives, SD Card, and the power
cord/cable.

Turn On the device, and try the keyboard again.

Uninstall the keyboard driver
You can Uninstall the keyboard driver to allow Windows to
automatically reinstall the driver.
1

In the Search field, type Device Manager.

Click or touch the Device Manager application.

In the “Device Manager” double-click or touch
Keyboards.

Right-click or touch Standard PS/2 Keyboard and
select Uninstall.

120

If Something Goes Wrong
Keyboard help (optional keyboard dock attached)

NOTE

Do NOT select the “Delete the driver software for this
device” box.

(Sample Image) Device Manager - Keyboard uninstall
5

After the driver uninstalls, restart your device, see “To
Restart your device” on page 44.
The driver is then reinstalled automatically.

Download the latest keyboard driver
1

In your Web browser go to
http://support.toshiba.com/drivers.

Enter your device’s serial number.

Filter your search by Keyboard driver to find and
download the Toshiba Function Key driver for your
device.

Install the Toshiba Function Key driver.

Restart your device, see “To Restart your device” on
page 44.

If Something Goes Wrong
Touchpad help (optional keyboard dock attached)

121

Perform a system restore
You can perform a system restore to a period in time at
which the keyboard was working properly.
NOTE

If no restore points have been previously created then
this method will not work, see “Saving system
configuration with restore points” on page 144.

In the Search field, type Create a restore point.

Click or touch Create a restore point.

Select the System Restore button on the System
protection tab.

Select Recommended Restore or Choose a
different restore point to restore the system to a point
at which your keyboard was working properly.

Clean the keyboard
1

Turn Off your device and unplug all cords/cables and
connections, see “To Shut down your device” on
page 43.

Undock the keyboard dock from the device, see
“Attaching and detaching the optional keyboard” on
page 61, turn it upside-down and very gently shake the
keyboard dock to dislodge any foreign objects that
might be under the keys.

NOTE

Please be very gentle when cleaning the keyboard.

Touchpad help (optional keyboard dock
attached)
If you are having problems with your touchpad or your
touchpad is not working correctly. The information below will
help guide you through checking some of the most common
causes of touchpad problems.

122

If Something Goes Wrong
Touchpad help (optional keyboard dock attached)

Disable then enable the touchpad
Press the (
) key to toggle the touchpad ON/OFF. For
more information, see “Disabling or enabling the touchpad”
on page 153.

Install an external mouse
Without a touch screen it may be challenging to navigate
your way around the operating system without a working
touchpad. To help you troubleshoot the issue you may want
to install an (optional) external mouse.
1

Plug a USB mouse into an open USB port on your
device.

If prompted, follow the on-screen instructions for
installation.

NOTE

The device may automatically download the needed
driver for your mouse (Internet connection required).

Perform a complete power cycle
1

Shut down your device, see “To Shut down your device”
on page 43.

Remove all accessories, and unplug all cables. This
includes USB flash drives, SD Card, and the power
cord/cable.

Turn On the device, and try the keyboard again.

Uninstall the touchpad driver
You can Uninstall the touchpad driver to allow Windows to
automatically reinstall the driver.
1

In the Search field, type Device Manager.

Click or touch the Device Manager application.

In the “Device Manager” select Mice and other
pointing devices.

Right-click or touch the device with touchpad in the
name and select Uninstall.

If Something Goes Wrong
Touchpad help (optional keyboard dock attached)

NOTE

123

Do NOT select the “Delete the driver software for this
device” box.

(Sample Image) Device Manager - touchpad uninstall
5

After the driver uninstalls, restart your device, see “To
Restart your device” on page 44.
The driver is then reinstalled automatically.

Download the latest touchpad driver
1

In your Web browser go to
http://support.toshiba.com/drivers.

Enter your device’s serial number.

Filter your search by Touchpad driver to find and
download the touchpad driver for your device.

NOTE

In order to determine the correct driver to download, you
can look in Device Manager on your device for the device
you wish to update and make note of the device name.
See “How to determine the correct drivers to download”
on page 142.

Install the touchpad driver.

Restart your device, see “To Restart your device” on
page 44.

124

If Something Goes Wrong
Display problems

Perform a system restore
You can perform a system restore to a period in time at
which the touchpad was working properly.
NOTE

If no restore points have been previously created then
this method will not work, see “Saving system
configuration with restore points” on page 144.

In the Search field on the taskbar, type Create a
restore point.

Click or touch Create a restore point.

Select the System Restore button on the System
protection tab.

Select Recommended Restore or Choose a
different restore point to restore the system to a point
at which your touchpad was working properly.

Adjust the touchpad properties
1

In the Search field, type Change your mouse
settings.

Click or touch Change your mouse settings.

NOTE

Some devices may have an Advanced tab (or similar)
to change the touchpad properties.
You can now change the configuration settings of your
touchpad.

Display problems
Here are some typical display problems and their solutions:
The screen is blank.
Display Auto Off may have gone into effect. Press any key or
touch anywhere on the screen activate it.
If you are using the built-in screen, make sure the display
priority is not set for an external monitor. To do this, press the
(
) key or open the Action Center ( ), see “Directing the
display output (no optional keyboard dock attached)” on
page 56. If this does not correct the problem, press the (
)
key or open the Action Center ( ) again to return the
display priority to its previous setting.

If Something Goes Wrong
Display problems

NOTE

125

You may first need to attach an external display before
checking the display output settings.

HINT: When the optional keyboard dock is connected,
pressing the (
) key several times will advance you
through the display options.
If you are using an external monitor:
❖

Check that the monitor is turned on.

❖

Check that the monitor’s power cord/cable is firmly
plugged into a working power outlet.

❖

Check that the cable connecting the external monitor to
the device is firmly attached.

❖

Try adjusting the contrast and brightness controls on the
external monitor.

❖

Press the (
) key or open the Action Center ( ) to
make sure the display priority is not set for the built-in
screen.

The screen does not look correct.
To choose a theme for your desktop background:
1

In the Search field, type Change the theme.

Click or touch Change the theme.

Select one of the available options.

You can also change the settings for individual components
separately by selecting each item.
For more information, see the Windows online Help.
A message displays saying that there is a problem
with your display settings and that the adapter
type is incorrect or the current settings do not
work with your hardware.
Reduce the size of the color palette to one that is supported
by the device’s internal display.
To change the display properties:
1

Right-click or touch & hold in a blank area of the
Windows desktop.

Click or touch Display settings.

126

If Something Goes Wrong
Disk or storage drive problems
3

Scroll down and select Advanced display settings.

Use the menu to adjust the display options.

The display mode is set to “Simultaneous” and the
external display device does not work.
Make sure the external monitor is capable of displaying at
resolutions of 1280 x 800 or higher. Devices that do not
support this resolution will only work in Internal/External
mode, and not simultaneous mode.

Disk or storage drive problems
Problems with the storage drive or with external media
usually show up as an inability to access the drive or as
sector errors. Sometimes a drive problem may cause one or
more files to appear to have garbage in them.

Error-checking
NOTE

This feature is not available for optical disc drives.

Run Error-checking, which analyzes the directories and files
on the storage drive and repairs any damage it finds.
To run Error-checking:
1

In the Search field, type computer.

Click or touch This PC from the list that appears.

Right-click or touch the drive you wish to check.

(Sample Image) Clicking on or touching the drive

If Something Goes Wrong
Disk or storage drive problems
4

127

In the pop-up menu, click or touch Properties.
The drive’s Properties box appears.

Click or touch the Tools tab.

Click or touch the Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.

Even if you do not need to scan the drive for errors you
can scan by clicking or touching Scan drive.
Error-checking tests and repairs the storage drive.

Your hard disk seems very slow.
If you have been using your device for a long time, your files
may have become fragmented. Run Disk Defragmenter.
To do this:
1
2

In the Search field, type Defragment.
Click or touch Defragment and Optimize your
Drives.

From the Optimize Drives menu click or touch the drive
you wish to defragment.

Click or touch the Optimize button.
The system will display the status as it optimizes and
defragments the drive.

Your data files are damaged or corrupted.
Refer to your software documentation for file recovery
procedures. Many software packages automatically create
backup files.
You may also be able to recover lost data using utility
software. Consult your network administrator.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does
not run properly, refer to its documentation and check that
the hardware configuration meets its needs.

128

If Something Goes Wrong
Web Camera help

Web Camera help
There are a few easy steps to troubleshooting and fixing Web
Camera issues. Any one of the steps below may fix the
problem. After each step, test the Web Camera. If it works,
stop troubleshooting. If you do not wish to go through each
troubleshooting step, you may skip to “Perform a system
restore” on page 129.

Testing your internal Web Camera
1

In the Search field, type Camera.

Click or touch the Camera application.

NOTE

If the Camera application is not available you can
download the Camera application from the Windows
store.
If the internal Web Camera works using the default
camera application but does not work with your third
party camera application contact the provider.

Uninstall the Web Camera driver
You can Uninstall the Web Camera driver to allow Windows
to automatically reinstall the driver.
1

In the Search field, type Device Manager.

Click or touch the Device Manager application.

Double-click or touch Imaging devices.

Right-click or touch Web Camera and select
Uninstall.

NOTE

Do NOT select the “Delete the driver software for this
device” box.

If Something Goes Wrong
Web Camera help

129

(Sample Image) Web Camera driver - uninstall window
5

After the driver uninstalls, restart your device, see “To
Restart your device” on page 44.
The driver is then reinstalled automatically.

Perform a system restore
You can perform a system restore to a period in time at
which the Web Camera was working properly.
NOTE

If no restore points have been previously created then
this method will not work, see “Saving system
configuration with restore points” on page 144.

In the Search field, type Create a restore point.

Click or touch Create a restore point.

Select the System Restore button on the System
protection tab.

Select Recommended Restore or Choose a
different restore point to restore the system to a point
at which your Web Camera was working properly.

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If Something Goes Wrong
Sound help

Check for problems with third party applications
Uninstall all other applications that use the Web Camera
except the pre-installed camera application. If uninstalling
the other applications does not fix the problem, reinstall
them. If it does fix the problem, try reinstalling them again to
check if the Web Camera continues to work. If it stops
working again, the problem may be with that specific
third-party application.

System Recovery
The final troubleshooting step is to perform a system
recovery. Recovering the device to its original, out-of-thebox state is one way to eliminate software as a possible
cause of the problem. Note that doing a system recovery will
return the device to its default conditions, completely wiping
all data (personal documents, installed application, and
everything else).
To access system recovery options:
1

In the Search field, type recovery options.

Click or touch Recovery Options.

Select the recovery option of your choice and then read
and follow the on-screen prompts and warnings.

For more information, see “Recovering the Internal Storage
Drive” on page 45.

Sound help
Many sound problems may be caused by hardware that isn't
set up properly. The following troubleshooting tips may help
you check your software and hardware.

Use the Sound troubleshooter
1

In the Search field, type Find and fix audio playback
problems.

Click or touch Find and fix audio playback
problems.

Click or touch Next in the troubleshooter and follow the
on-screen instructions.

Check and set default speakers
1

In the Search field, type Change system sounds.

Click or touch Change system sounds.

Click or touch the Playback tab.

If Something Goes Wrong
Sound help
4

Select a playback device.

Click or touch the Set Default button.

NOTE

131

If only one playback device is listed, that device is set as
the default automatically.
With the default playback device selected, click or touch
the Configure button.

(Sample Image) Speaker Setup window
7
NOTE

Click or touch Stereo in the “Audio channels” box.
If “Stereo” is not available select any other available option.

Click or touch the Test button to send sound to each
speaker, or click or touch an individual speaker to send
sound to it.

If sound is heard correctly from each speaker, your
speaker setup is complete.

10 If no sound is heard from all or one of the speakers, or if
the configuration type was changed, continue with the
speaker setup by clicking or touching Next. Follow the
on-screen instructions to complete the speaker setup.

132

If Something Goes Wrong
Sound help

Uninstall the audio driver
You can Uninstall the audio driver to allow Windows to
automatically reinstall the driver.
1

In the Search field, type Device Manager.

Click or touch the Device Manager application.

Double-click or touch Sound, video and game
controllers.

NOTE

Right-click or touch Sound Audio driver and select
Uninstall.
❖ Do NOT select the “Delete the driver software for this
device” box.
❖ Take note of the audio driver name(s) in the event you
may need to manually download the audio driver from
support.toshiba.com/drivers.

(Sample Image) Audio driver - uninstall window
5

After the driver uninstalls, restart your device, see “To
Restart your device” on page 44.
The driver is then reinstalled automatically.

If Something Goes Wrong
Sound help

133

Download the latest sound driver
1

In your Web browser go to
http://support.toshiba.com/drivers.

Enter your device’s serial number.

Filter your search by Sound driver to find and
download the Sound driver for your device.

NOTE

To determine which device requires a driver, follow the
procedure below:
a In the Search field, type Device Manager.
b Click or touch the Device Manager application.
c Select Sound, video and game controllers.
d The various Audio drivers will be listed under
“Sound, video and game controllers.”
e Take note of the Audio driver name(s) in order to locate
the proper driver on the Toshiba support Web site,
“Drivers & Software” page.

Install the desired Audio driver.

Restart your device, see “To Restart your device” on
page 44.

Perform a system restore
You can perform a system restore to a period in time at
which the sound system was working properly.
NOTE

If no restore points have been previously created then
this method will not work, see “Saving system
configuration with restore points” on page 144.

In the Search field, type Create a restore point.

Click or touch Create a restore point.

Select the System Restore button on the System
protection tab.

Select Recommended Restore or Choose a
different restore point to restore the system to a point
at which your sound system was working properly.

134

If Something Goes Wrong
Printer problems

Printer problems
This section lists some of the most common printer
problems.
The printer will not print.
Check that the printer is connected to a working power
outlet, turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will
not start printing when there are just two or three sheets of
paper left in the tray.
Make sure the printer cable is firmly attached to the device
and the printer.
Run the printer’s self-test to check for any problem with the
printer itself.
Make sure you installed the proper printer drivers as shown
in the instructions that came with the printer.
You may have connected the printer while the device is on.
Disable Sleep mode, turn off the device, and turn off the
printer. Turn the printer back on, make sure it is online, and
then turn the device back on.
Try printing another file. For example, you could create and
attempt to print a short test file using Notepad. If a Notepad
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s
manufacturer.
The printer will not print what you see on the
screen.
Many programs display information on the screen differently
from the way they print it. See if your program has a print
preview mode. This mode lets you see your work exactly as
it will print. Contact the software manufacturer for more
information.

If Something Goes Wrong
Wireless networking problems

135

Wireless networking problems
NOTE

This section provides general troubleshooting tips for
networking problems, specifically wireless (Wi-Fi)
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows Help
and Support or contact your computer technician.

❖

If your device is equipped with an internal Wi-Fi adapter,
verify that Airplane mode is OFF, see “Setting up for
communications” on page 83.

❖

Verify that your device can detect access points or
routers. If it can detect a Wi-Fi access point or router
then it may be a configuration issue.

❖

Verify that signal strength is good using the utility
provided with the Wi-Fi adapter.

❖

If another device is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other computer cannot browse to a
public Web site, the ISP’s (Internet Service Provider)
service may be disrupted.

❖

Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.

❖

Check the Windows Control Panel's Device Manager to
verify that the Wi-Fi adapter is recognized by the
Windows operating system, and that the driver is
loaded. To access the Device Manager, in the Search
field, type Device Manager. Click or touch Device
Manager, select System and security, and then
System. Launch the Device Manager and carefully note
any error messages - these will be very helpful if you
should confer with a support technician at a later time.

136

If Something Goes Wrong
Connecting to the Internet

NOTE

❖

To enable or disable wireless communication, use the
(
) key when connected to an optional keyboard dock
or toggle the on-screen Airplane mode switch located
under Networks. For more information see “TOSHIBA
Function Keys (optional keyboard dock attached)” on
page 151.
Use IPCONFIG to verify that the device has a useful IP
address - one other than the private address of
169.254.xxx.xxx assigned by Windows.
1

In the Search field, type Cmd.

Click or touch Command Prompt.

Enter IPCONFIG/ALL, and then press or touch
ENTER.

The IP address for each active network adapter will be
displayed.
❖

If you have enabled any security provisions (closed
system, MAC address filtering, Wired Equivalent Privacy
[WEP], etc.), check the access point vendor's Web site
for recent firmware upgrades. Problems with WEP keys,
in particular, are frequently addressed in new firmware
releases.

Connecting to the Internet
To connect to the Internet, you'll need an Internet Service
Provider (ISP) and additional hardware.
❖

ISP: An ISP is a company that gives you access to the

Internet. You sign up for an account with an ISP just as
you do for telephone service or utilities. ISPs are usually
phone companies (for a DSL or fiber optic connection) or
TV providers (for a cable or satellite connection).
❖

Hardware: For a broadband connection, such as DSL,
fiber optic, or cable, you may need a broadband
modem. This might be included as part of the start-up
hardware from your ISP when you sign up for a
broadband account or you might need to rent or
purchase a modem separately. If you plan to share
Internet access with multiple computers by using a
home network, you may also need a router. (Sometimes
a modem and router are combined in one device.)

If Something Goes Wrong
Connecting to the Internet

137

Using a wireless connection
After you have an ISP and you've connected your hardware
by following the ISP's instructions, you might already be
connected to the Internet. To find out, open your Web
browser and try visiting a Web site. If the Web site doesn't
appear, try connecting to a network.
Click or touch the Network ( ) icon on the taskbar. Click or
touch the network you wish to connect to, and then click or
touch Connect.

Troubleshooting an Internet connection – Verify
network status
The appearance of the Network (
indicates the following conditions:

) icon in the taskbar

The network connection is set to wireless and you are
connected to a wireless access point.
Check with your ISP for network difficulties.
The network connection is set to wireless and you are
connected to a wireless access point, but have no
Internet connectivity.
Check with your ISP for network difficulties.
The network connection is set to wireless and you are
NOT connected to a wireless access point.
Check your home router and try moving your device
closer to the wireless access point.
You are connected using a wired connection.
Check your modem and ISP for difficulties.
The network connection is set to Airplane mode.
Toggle Airplane mode using the (
) key or toggle
the on-screen Airplane mode switch located
under Networks.
The wireless network adapter is disabled.
Double-click or touch the Network icon and set
Wi-Fi to On.

138

If Something Goes Wrong
Connecting to the Internet

Troubleshooting an Internet connection – Verify
hardware
Before troubleshooting any problem you are having with
connecting to the Internet, verify the following:
1

NOTE

Make sure all cords/cables are connected, (e.g. modem
connection from the wall and connection cables to the
router).
The modem and router may be combined into one
device.

Remove the power cord/cable from the modem and the
router.

Wait approximately 10 seconds, then plug the modem
and the router back in.

Wait for the modem and router to completely startup
before continuing.

NOTE

This may take a few minutes to complete. Most devices
have indicator lights that indicate the progress. If it is not
apparent you may need to contact the manufacturer for
assistance.
Verify your Wi-Fi is turned On. Check the Network (
icon in the taskbar for signal strength.

)

Uninstall the network adapter driver
You can Uninstall the network adapter driver to allow
Windows to automatically reinstall the driver.
1

In the Search field, type Device Manager.

Click or touch the Device Manager application.

In the “Device Manager” double-click or touch Network
Adapters.

Right-click or touch the device that has “Wireless” in the
name and select Uninstall.

If Something Goes Wrong
Connecting to the Internet

NOTE

139

Do NOT select the “Delete the driver software for this
device” box.

(Sample Image) Device Manager - Network adapter uninstall
5

After the driver uninstalls, open the Action menu in
Device Manager.

Select Scan for hardware changes.

After the driver uninstalls, restart your device, see “To
Restart your device” on page 44.
The driver is then reinstalled automatically.

If you are still unable to connect to a wireless network, you
may have a hardware issue that will require further
troubleshooting.

Troubleshooting an Internet connection – How to
verify TCP/IP
If the wireless network is not detected, you can check that
the hardware in the device is working correctly by using the
PING command to verify that the network adapter and
TCP/IP is working properly. This can be done by performing
the following steps:
1

Open the command prompt by pressing the Windows
( ) key + X key, then selecting Command Prompt
(Admin) in the pop-up window.

At the command prompt, type ping 127.0.0.1 and press
or touch ENTER.

140

If Something Goes Wrong
Connecting to the Internet
3

Touch Yes in the User Account Control prompt.

If the network adapter and TCP/IP are functioning
correctly, you should receive a response that looks
similar to the following:

(Sample Image) Command Prompt window
If you receive an error message at this point, TCP/IP may not
be properly installed. To remove and reinstall TCP/IP,
perform the following steps:
1

In the command prompt window type netsh int ip
reset resetlog.txt (with the spaces as indicated) and
press or touch ENTER.

(Sample Image) Command Prompt window

If Something Goes Wrong
Downloading drivers and updates

141

When you run this command, it will rewrite the registry
keys used for TCP/IP settings and have the same result
as removing and reinstalling the protocols.
2

Restart your device and try connecting to your home
network and Internet again.

If the device still does not detect a wireless network, the
driver for the network adapter may need to be removed and
reinstalled. During this process, the network adapter will be
removed, Windows will go through a hardware detection
process, and the driver will be reinstalled automatically.

Downloading drivers and updates
Using Toshiba Service Station
The easiest way to update your device with the latest
components and drivers is to use Toshiba Service Station.
To access TOSHIBA Service Station:
1

In the Search field, type Service Station.

Click or touch the Service Station Utility.

Read and accept “TOSHIBA Service Station Utility
Software Notice & Acceptance,” (if required).

Click or touch Check for Updates and install any
available updates.

NOTE

It may be necessary to move the “TSS” application
screen to the right side of the display to reveal any
warning notices that may appear.

Manually download and install drivers and
updates
NOTE

An Internet connection is required.

Follow the instructions below to download and install
component drivers and updates from Toshiba:
1

In your Web browser go to
http://support.toshiba.com/drivers.

Enter your device’s model and/or serial number.

Filter your search to specify the type of driver needed.

142

If Something Goes Wrong
Downloading drivers and updates
4

Download and install the most recent drivers.

Follow the on-screen instructions.

Restart your device, see “To Restart your device” on
page 44.

How to determine the correct drivers to
download
When downloading or updating drivers, it is important to
choose the correct driver that will work properly for the
specific device in (or connected to) your device. On the
“Drivers & Software” area of the Toshiba support Web site,
there may be several drivers listed for the same device.
Often, a particular device is made by several vendors, each
may require a specific driver made by that vendor.
The following steps will help ensure you choose the correct
drivers for your device by using the Device Manager
application in Windows:
1

In the Search field, type Device Manager.

Click or touch the Device Manager application.

Locate the device for which you wish to update the
driver. (e.g. If you want to find the touchpad driver you
would look under Mice and other pointing devices.)

(Sample Image) Driver install window
4

The above example indicates the touchpad vendor’s
name.

If Something Goes Wrong
Develop good computing habits

143

This tells you that when you go to
http://support.toshiba.com/drivers and enter your device’s
model and/or serial number to find drivers, you should filter
your search by Touchpad driver to find the latest driver
from that vendor.

Develop good computing habits
Save your work frequently.
You can never predict when your device will lock, forcing you
to close a program and lose unsaved changes. Many
software programs build in an automatic backup, but you
should not rely solely on this feature. Save your work! See
“Computing tips” on page 59 for instructions.
On a regular basis, back up the information stored
on your internal storage drive.
Use Windows to back up files, or the entire device, to a flash
drive, or external hard disk. Here are some ways you can do
this:
❖

Use the Windows operating system to back up files or
your entire device to a flash drive, or external hard disk.

❖

Copy files to a rewritable external storage device.

❖

Connect your device to the office network and copy files
to your network partition.

Some people use a combination of these methods, backing
up all files weekly and copying critical files to external media
on a daily basis.
If you have installed your own programs, you should back up
these programs as well as your data files. If something goes
wrong that requires you to reformat your internal storage
drive and start again, reloading all your programs and data
files from a backup source will save time.
Read the documentation.
It is very difficult to provide a fail-safe set of steps you can
follow every time you experience a problem with the device.
Your ability to solve problems will improve as you learn about
how the device and its software work together.
Get familiar with all of the documentation provided with your
device, as well as the information that may come with the
programs and devices you purchase.

144

If Something Goes Wrong
Develop good computing habits
Your local computer store or book store sells a variety of
self-help books you can use to supplement the information
in the manuals.

Data and system configuration backup in the
Windows operating system
The Windows operating system offers some easy-to-use
features for backing up your Windows settings and your
data - documents and other important files. Take advantage
of these features to protect yourself from much more difficult
and time-consuming restoration procedures, and to
safeguard your valuable data from loss.

Saving system configuration with restore
points
The System Restore feature of the Windows operating
system quickly creates restore points - ‘snapshots’ of your
Windows operating system configuration - and saves them
for later recall. If you experience problems after installing
some new hardware or software, you can easily select a
previously established Control Point to ‘turn back the clock,’
restoring the Windows operating system to the state it was in
just prior to the installation. This is much easier and more
effective than uninstalling the hardware or software, which
often leaves behind unwanted files and settings. It is also
easy to undo a restore point selection, if you change your
mind.
Follow these steps to create a restore point using the
System Restore utility:
1

In the Search field, type Create a restore point. Click
or touch Create a restore point from the list that
appears.
The System Protection tab of the System Properties
window appears.

Click or touch Configure.

Under Restore settings, select Turn on System
Protection.

Click or touch Apply.

Click or touch OK.

If Something Goes Wrong
Develop good computing habits
6

145

In the input field, enter a name that is descriptive enough
to be easily understood in the future, such as “Before
installing Brand X Accounting app.” Then click or touch
Create.
The Windows operating system creates the restore
point, automatically stamps it with the current date and
time, and displays a message that the restore point was
successfully created.

Click or touch Close.

Then, at a later time, you can re-establish your Windows
configuration using the saved restore point.
To do this:
1

In the Search field, type Create a restore point. Click
or touch Create a restore point from the list that
appears.
The System Protection tab of the System Properties
window appears.

Click or touch System Restore...

Click or touch Next.

Click or touch the Restore point you wish to use then
click or touch Next.
The time stamp and description of each Restore point is
displayed.

NOTE

At this point you can click or touch “Scan for affected
programs” to determine what the impact of using the
chosen Restore Point will be.

Verify that the Restore point you chose is the correct
one. If it is not, click or touch Back to return to the
previous step.

Close all programs and save all open files.

Click or touch Finish, and then Yes to begin the system
restore.
Your Windows operating system configuration will now
be restored to the state it was in when the chosen
restore point was created, and then the device will be
automatically restarted.

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If Something Goes Wrong
Develop good computing habits

Backing up your data or your entire device
with the Windows operating system
The most valuable component of your device is the data you
create and store on its internal storage drive. Since problems
with either hardware or software can make the data
inaccessible or even destroy it, the next most valuable
component of your device may be a recent backup of your
data.
Fortunately, the Windows operating system offers a
convenient way to back up your device or just your
important files to a flash drive, or external hard drives. An
external hard drive is recommended in case the internal
storage drive fails.
Follow these steps to back up your device or files to a flash
drive, or an external storage drive:
NOTE

You cannot back up the device while running on battery
power. Connect the Micro USB/AC adaptor before
continuing.

In the Search field, type Save backup copies of your
files with File History.

Click or touch Save backup copies of your files with
File History and follow the on-screen instructions to
back up your files.

For additional Help, press the FN + (
) keys or, in the
Search field, type How to get help in Windows 10 to
launch the Windows Help and Support screen. Search for
“back up files.”

General tips for installing hardware and
software
Here are a few tips to help ensure safe and easy installation
of new hardware (printers, pointing devices, external hard
drives, optional external writable optical disc drives, scanners,
etc.) and software applications like Microsoft® Office and
Adobe® Photoshop®, or utility software such as special
toolbars for your web browser.
❖

Create a restore point (refer to “Saving system
configuration with restore points” on page 144). Before
installing anything, use the System Restore utility to set
a restore point (see the section titled restore points). If
anything goes wrong, you will then be able to easily

If Something Goes Wrong
Develop good computing habits

147

restore the Windows operating system to the state it was
in prior to the installation, undoing any changes that the
installation process introduced.
❖

Back up your critical data (see “Backing up your data or
your entire device with the Windows operating system”
on page 146).

❖

Have your back up media on hand in case you need any
files from them.

❖

Do not guess - follow directions carefully! It is often
necessary to run an installation utility first - before
connecting a new hardware item to the device. If that
hardware device is connected first, it may be very
difficult to complete the installation successfully. Always
carefully follow the installation instructions that
accompany the hardware or software.

❖

Restart the Windows operating system. Always restart
the Windows operating system after each installation,
even if the installation utility does not prompt you to do
so. This will ensure that the installation is completed,
and will clean up anything that the installation utility left
behind.

❖

Do one installation at a time. If you have several new
items to add to your device, install just one at a time,
creating restore points immediately before each
successive installation. This will make it much easier to
determine the origin of any new problems. For best
results, follow this sequence:
1

Back up critical data.

Create a restore point.

Install one item of hardware or software.

Restart the Windows operating system.

Use the new hardware or software for a while, noting
any new problems. Make sure that your critical
applications (email, business applications, etc.) are
working correctly, and verify that important devices
are still functioning.

For each additional hardware or software item,
repeat these steps, starting at step 1 if any of your
critical data has changed, or starting at step 2 if no
critical data has changed.

148

If Something Goes Wrong
Additional help

Additional help
If you need further assistance
If you have followed the recommendations and are still
having problems, you may need additional technical
assistance.
❖

Since some problems may be related to the operating
system or the application you are using, it is important to
investigate all sources.

❖

Review the troubleshooting information for your
operating system.

❖

If the problem occurs while you are running a
application, consult the application’s documentation for
troubleshooting suggestions. Contact the software
company’s technical support group for their assistance.

❖

Consult the dealer from whom you purchased your
device and/or application. Your dealer is your best
source for current information.

Technical support is available online at Toshiba’s support
Web site at support.toshiba.com. At this Web site you will
find answers for many commonly asked technical questions
in addition to downloadable software drivers, BIOS updates,
and many other downloads.

Contacting Toshiba
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent
software and hardware options for your device, and for other
product information, be sure to regularly check the Toshiba
Web site at support.toshiba.com.

If Something Goes Wrong
Other Toshiba Internet Web sites

149

Other Toshiba Internet Web sites
toshiba.com

Toshiba corporate site

us.toshiba.com

Marketing and product information in the
USA

accessories.toshiba.com

Accessories information in the USA

www.toshiba.ca

Canada

www.toshiba-Europe.com

Europe

www.toshiba.co.jp/index.htm

Japan

latin.toshiba.com

Mexico and all of Latin America

acclaim.toshiba.com

Toshiba USA Self-Service support web site

laptopforums.toshiba.com

Community discussion forums for Toshiba
laptop users

Toshiba’s worldwide offices
Australia

Canada

Toshiba (Australia) Pty. Limited
84-92 Talavera Road
North Ryde NSW 2113
Sydney
Australia

Toshiba Canada Ltd.
191 McNabb Street
Markham, Ontario
L3R - 8H2
Canada

France

Germany

Toshiba Systèmes (France) S.A.
7, Rue Ampère; B. P. 131
92800 Puteaux Cédex
France

Toshiba Europe GmbH
Leibnizstraße 2
D-93055 Regensburg
Germany

Italy

Japan

Centro Direzionale Colleoni
Palazzo Perseo
Via Paracelso 10
20041, Agrate Brianza
Milano, Italy

Toshiba Corporation, PCO-IO
1-1, Shibaura 1-Chome
Minato-Ku, Tokyo, 105-8001
Japan

Latin America and Caribbean

Mexico

Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States

Toshiba de México S.A. de C.V.
Sierra Candela No.111, 6to. Piso
Col. Lomas de Chapultepec.
CP 11000 Mexico, DF.

150

If Something Goes Wrong
Toshiba’s worldwide offices

Spain

United Kingdom

Toshiba Information Systems
(España) S.A.
Parque Empresarial San Fernando
Edificio Europa, 1a Planta
Escalera A
28831 (Madrid) San Fernando de
Henares
Spain

Toshiba Information Systems
(U.K) Ltd.
Toshiba Court
Weybridge Business Park
Addlestone Road
Weybridge, Surrey KT15 2UL
United Kingdom

United States

The Rest of Europe

Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States

Toshiba Europe (I.E.) GmbH
Hammfelddamm 8
D-4-1460 Neuss
Germany

For more information on additional Toshiba worldwide
locations, please visit: www.toshiba.co.jp/index.htm.

Appendix A

TOSHIBA Function
Keys (optional
keyboard dock
attached)
TOSHIBA Function keys provide a quick way to modify
selected system functions and to launch applications.

Functions
TOSHIBA Function keys are used to set or modify the
following system functions:
❖

Brightness control

❖

Output (Display switch)

❖

Touchpad

❖

Media

❖

Zoom In/Out

❖

Volume mute

❖

Wireless

151
5.375 x 8.375 ver 2.3

152

TOSHIBA Function Keys (optional keyboard
dock attached)
Functions

Display brightness
This TOSHIBA Function key decreases the screen
brightness.
This TOSHIBA Function key increases the screen
brightness.

Output (Display switch)
This TOSHIBA Function key cycles through the
display options and highlights the available options,
see “Directing the display output (device attached to
an optional keyboard dock)” on page 55. Press or
touch ENTER to activate a selection.
❖

PC screen only

❖

Duplicate

❖

Extend

❖

Second screen only

(Sample Image) Display mode options window

5.375 x 8.375 ver 2.3

TOSHIBA Function Keys (optional keyboard
dock attached)
Functions
NOTE

153

All of the above modes are always displayed on the
screen, however only the available modes for your
system are functional, depending on the attached
external display(s).

Disabling or enabling the touchpad
This TOSHIBA Function key enables/disables the
touchpad.
To enable/disable the touchpad press the (

) key.

For more information on using the touchpad, see
“Using the touchpad (optional keyboard dock
attached)” on page 50.

Media buttons
This TOSHIBA Function key allows you to restart
playing the current track or go to the previous track.
This TOSHIBA Function key allows you to start
playing or pause the media currently playing.
This TOSHIBA Function key allows you to go to the
next track.
This TOSHIBA Function key decreases the volume.

This TOSHIBA Function key increases the volume.

5.375 x 8.375 ver 2.3

154

TOSHIBA Function Keys (optional keyboard
dock attached)
Functions

Zoom In/Out
This TOSHIBA Function key allows you to zoom out.

This TOSHIBA Function key allows you to zoom in.

Volume Mute
This TOSHIBA Function key enables/disables
volume mute.
When volume mute is enabled, no sound will come
from the speakers or headphones.

Disabling or enabling wireless devices
This TOSHIBA Function key enables/disables the
Wi-Fi antenna in your device.
The wireless modes are:
❖

Disables the wireless antenna
(Airplane mode is ON).

❖

Enables the wireless antenna
(Airplane mode is OFF).

Zoom (Display resolution)
This TOSHIBA Function key switches screen
resolution.
Cycle through the screen resolutions, and then select

Fn+ [Space bar] the desired resolution.

5.375 x 8.375 ver 2.3

Appendix B

Power Cord/Cable
Connectors
Your device ships with the correct power supply for the
country of purchase. This appendix shows the shapes of the
typical Micro USB/AC power cord/cable connectors for
various parts of the world.

USA

Canada

UL approved
CSA approved

United Kingdom

Europe
VDA approved
NEMKO approved

BS approved

Australia

AS approved

155
5.375 x 8.375 ver 2.3

Glossary
TECHNICAL NOTE: Some features defined in this
glossary may not be available on your device.

Acronyms
The following acronyms may appear in this User’s Guide.

156

Alternating Current

BIOS

Basic Input/Output System

BD-ROM

Blu-ray Disc Read-Only Memory

bps

bits per second

Compact Disc

CD-ROM

Compact Disc Read-Only Memory

CD-RW

Compact Disc Rewrite Memory

CMOS

Complementary Metal-Oxide Semiconductor

CPU

Central Processing Unit

Direct Current

DMA

Direct Memory Access

DIMM

Dual Inline Memory Module

DOS

Disk Operating System

Glossary

DPI

Dots Per Inch

DVD

Digital Versatile (or Video) Disc

157

DVD-ROM Digital Versatile (or Video) Disc Read-Only

Memory
FAT

File Allocation Table

FCC

Federal Communications Commission

gigabyte

GBps

gigabytes per second

HDD

Hard Disk Drive

HDMI

High-Definition Multimedia Interface

HDMI CEC High-Definition Multimedia Interface Consumer

Electronics Control
HTML

Hypertext Markup Language

IEEE

Institute of Electrical and Electronics Engineers

I/O

Input/Output

IRQ

interrupt request

ISP

Internet Service Provider

kilobyte

LAN

Local Area Network

LCD

Liquid Crystal Display

LED

Light Emitting Diode

megabyte

MBps

megabytes per second

Personal Computer

RAM

Random Access Memory

RGB

Red, Green Blue light (monitor)

RFI

Radio Frequency Interference

ROM

Read-Only Memory

RTC

Real-Time Clock

Secure Digital

SDRAM

Synchronous Dynamic Random Access Memory

SSD

Solid State Drive

158

Glossary

TFT

Thin Film Transistor

USB

Universal Serial Bus

URL

Uniform Resource Locator

WAN

Wide Area Network

www

World Wide Web

Terms
The following terms may appear in this User’s Guide.

active-matrix display—A liquid crystal display (LCD) made

from an array of liquid crystal cells using active-matrix
technology. Also known as a “TFT display,” in its simplest
form there is one thin film transistor (TFT) for each cell. This
type of display works well with computers because of its
shallow depth and high-quality color. Active-matrix displays
are viewable from wider angles than most passive-matrix
displays.
adapter—A device that provides a compatible connection

between two units. For example, the computer’s internal
display adapter receives information from the software and
translates it into images on the screen. An adapter can take
a number of forms, from a microprocessor to a simple
connector. An intelligent adapter (one that is capable of
doing some processing) may also be called a controller.
Alternating Current (AC)—The type of power usually

supplied to residential and commercial wall outlets. AC
reverses its direction at regular intervals. Compare Direct
Current (DC).
application—A computer program that you use to perform

tasks of a specific type. Applications include word
processors, spreadsheets, and database management
systems. See also program.

backup—A copy of a file, usually on a removable disk, kept in

case the original file is lost or damaged.
Basic Input/Output System (BIOS)—See BIOS.

Glossary

159

baud rate—The speed at which a communication device, such

as a printer or modem, transmits information. Baud rate is
the number of signal changes per second (not necessarily
the same as bits per second). See also bits per second.
Blu-ray Disc (BD)—Offering more storage capacity than

DVDs, the format was developed to allow for more data
storage and to enable recording and playback of highdefinition video (HD).
BIOS (Basic Input/Output System)—Basic instructions,

stored in read-only memory (ROM), containing the
information the computer needs to check hardware and load
the operating system when you start up the computer.
bits per second (bps)—A way of measuring the speed at

which information is passed between two devices. This is
the basic unit of measure used in modem communications,
and is similar, but not identical, to the baud rate. See also
baud rate.
boot—To start the computer. The term “boot” originates from

bootstrap program (as in “pulling itself up by its bootstraps”),
a program that loads and initializes the operating system.
See also reboot.
boot disk—See system disk.
boot priority (startup sequence)—The order in which the

computer accesses its internal storage drives to locate the
startup files. Under the default startup sequence, the
computer looks for the startup files in the external media
before checking the internal storage drive.
bus—An electrical circuit that connects the central processing

unit (CPU) with other parts of the computer, such as the
video adapter, disk drives, and ports. It is the pathway
through which data flows from one device to another. See
also bus speed, frontside bus.
bus speed—The speed at which the central processing unit

(CPU) communicates with the other parts of the computer.

160
C

Glossary

cache—A section of very fast memory in which frequently used

information is duplicated for quick access. Accessing data
from cache is faster than accessing it from the computer’s
main memory. See also CPU cache, L1 cache, L2 cache.
CD—An individual compact disc. See also CD-ROM.
CD-ROM (Compact Disc Read-Only Memory)—A form

of high-capacity storage that uses laser optics instead of
magnetic means for reading data. See also CD. Compare
DVD-ROM.
Central Processing Unit (CPU)—The chip that functions as

the “brain” of the computer. It takes information from outside
sources, such as memory or keyboard input, processes the
information, and sends the results to another device that
uses the information.
character—Any letter, number, or symbol you can use on the

computer. Some characters are non-printing characters,
such as a paragraph break in a word-processing program. A
character occupies one byte of computer storage.
chip—A small piece of silicon containing computer logic and

circuits for processing, memory, input/output, and/or control
functions. Chips are mounted on printed circuit boards.
click—To press and release the pointing device’s primary button

without moving the pointing device. In the Windows
operating system, this refers to the pointing device’s left
button, unless otherwise stated. See also double-click.
compatibility—The extent to which computers, programs, or

devices can work together harmoniously, using the same
commands, formats, or language as another.
configuration—(1) The collection of components that make up

a single computer system. (2) How parts of the system are
set up (that is, configured).
controller—A device that controls the transfer of data from a

computer to a peripheral device and vice versa. For
example, disk drives, monitors, keyboards, and printers all
require controllers.
CPU—See Central Processing Unit (CPU).

Glossary

161

CPU cache—A section of very fast memory residing between

the CPU and the computer’s main memory that temporarily
stores data and instructions the CPU will need to execute
commands and programs. See also cache, L1 cache, L2
cache.
cursor—An on-screen symbol (usually a flashing vertical line)

that indicates the position where characters will appear
when you enter data.

Desktop—Offers the traditional look and feel of the Windows

desktop found in Windows 7 and earlier releases of the
Windows operating system.
default—The setting selected by a program when the user does

not specify an alternative setting.
device—A component attached to the computer. Devices may

be external (outside the computer’s case) or internal (inside
the computer’s case). Printers, disk drives, and modems are
examples of devices.
device driver—A program (called a “driver”) that permits a

computer to communicate with a device.
dialog box—An on-screen window displayed by the operating

system or a program giving a direction or requesting input
from the user.
Direct Current (DC)—The type of power usually supplied by

batteries. DC flows in one direction. Compare Alternating

Current (AC).
Direct Memory Access (DMA)—A dedicated channel,

bypassing the CPU, that enables direct data transfer
between memory and a device.
directory—See folder.
disable—To turn a computer option off. See also enable.
disc—A round, flat piece of material, designed to be read from

and written to by optical (laser) technology, and used in the
production of optical discs, such as CDs and DVDs.
Compare disk.

162

Glossary

disk—A round, flat piece of material that can be magnetically

influenced to hold information in digital form, and used in the
production of magnetic disks, such as hard disks. Compare
disc. See also hard disk.
disk drive—The device that reads and writes information and

programs on external media or hard disk. It rotates the disk
at high speed past one or more read/write heads.
document—Any file created with an application and, if saved

to disk, given a name by which it can be retrieved. See also
file.
double-click—To press and release the pointing device’s

primary button rapidly twice without moving the pointing
device. In the Windows operating system, this refers to the
pointing device’s left button, unless otherwise stated.
download—(1) In communications, to receive a file from

another computer through a modem or network. (2) To send
font data from the computer to a printer. See also upload.
drag—To hold down the mouse button while moving the pointer

to drag a selected object. In the Windows operating system,
this refers to the left mouse button, unless otherwise stated.
driver—See device driver.
DVD—An individual digital versatile (or video) disc. See also

DVD-ROM.
DVD-ROM (Digital Versatile [or Video] Disc Read-Only
Memory)—A very high-capacity storage medium that uses

laser optics for reading data. Each DVD-ROM can hold as
much data as several CD-ROMs. Compare CD-ROM.

enable—To turn on a computer option. See also disable.
executable file—A computer program that is ready to run.

Application programs and batch files are examples of
executable files. Names of executable files usually end with
a .com or .exe extension.
expansion device—A device that connects to a computer to

expand its capabilities. Other names for an expansion device
are port expander, port replicator, docking station, or
network adapter.

Glossary

163

extension—See file extension.
external device—See device.

file—A collection of related information, saved on disk with a

unique name. A file may be a program, information used by a
program, or a document. See also document.
File Allocation Table (FAT)—The section of a storage drive

that keeps track of the location of stored files.
file name—A set of characters that uniquely identifies a file

within a particular folder. It consists of two parts: the actual
name and the file name extension. See also file extension.
file extension—The three characters following the period

(pronounced “dot”) at the end of a file name. The extension
indicates the type of file. Examples are .exe for program files
and .hlp for help files. See also file name.
folder—Also called directory. A container for organizing files

saved to a disk. A folder is symbolized on screen by a
graphical image (icon) of a file folder. A folder can contain
files and other folders.
format—(verb) To prepare a blank disk for use with the

computer’s operating system. Formatting creates a structure
on the disk so the operating system can write information to
the disk or read information from it.
frontside bus—The primary pathway (bus) between the CPU

and the computer’s main memory. Also called “system bus.”
See also bus.

ground—A conductor to which all components of an electric

circuit are connected. It has a potential of zero (0) volts, is
connected to the earth, and is the point of reference for
voltages in the circuit.

hard disk—A storage device composed of a rigid platter or

platters that can be magnetically coded with data. Hard
disks hold much more information than some external media
and are used for long-term storage of programs and data.
The primary (or only) hard disk in a computer is usually fixed,
but some computers have secondary hard disks that are
removable.

164

Glossary

hardware—The physical components of a computer system.

Compare software.
HDMI (High-Definition Multimedia Interface)—An

interface used to transmit high quality audio and video signal
via a single cable in digital format, providing better picture
quality than analog signal.
HDMI-CEC (HDMI Consumer Electronics Control)—

One A/V component can control another while using this
function, if connected with HDMI cables. See also HDMI.
hot swapping—The ability to add or remove devices from a

computer while the computer is running and have the
operating system automatically recognize the change.

icon—A small image displayed on the screen that represents a

function, file, or program.
interlaced—A method of refreshing a computer screen, in

which only every other line of pixels is refreshed. Interlaced
monitors take two passes to create a complete screen
image. Compare non-interlaced.
internal device—See device.
Internet—The decentralized, world-wide network of computers

that provides electronic mail, the World Wide Web, and other
services. See also World Wide Web.

keyboard shortcut—A key or combination of keys that you

use to perform a task instead of using a pointing device such
as a mouse.

L1 (level one) cache—Memory cache built into the processor

to help improve processing speed. See also cache, CPU
cache, L2 cache.
L2 (level two) cache—Memory cache installed on the

motherboard to help improve processing speed. It is slower
than L1 cache and faster than main memory. See also
cache, CPU cache, L1 cache.
LAN (Local Area Network)—A group of computers or other

devices dispersed over a relatively limited area and
connected by a communications link that enables any
device to interact with any other on the network.

Glossary

165

LED (Light Emitting Diode)—A solid state lamp (SSL) that

uses light-emitting diodes (LEDs) as the source of light,
which offers long life and high efficiency output. Multiple
diodes are used together, since the light created by
individual light-emitting diodes is small compared to
incandescent and compact fluorescent lamps.
LCD (Liquid Crystal Display)—A type of display that uses a

liquid substance between two transparent electrode panels.
When an electric current passes through the electrodes, the
molecules in the liquid form a crystalline pattern that
polarizes the light passing through it. A filter over the
electrodes permits only non-polarized light to pass to the
surface of the display, creating light and dark pixels.
load—To move information from a storage device (such as a

hard disk) into memory for processing.
local area network—See LAN.
logical drive—A section of a disk that is recognized by the

operating system as a separate disk drive. A system’s logical
drives may differ from its physical drives. For example, a
single hard disk drive may be partitioned into two or more
logical drives.

memory—Typically refers to the computer’s main memory,

where programs are run and data is temporarily stored and
processed. Memory can be volatile and hold data
temporarily, such as RAM, or it can be non-volatile and hold
data permanently, such as ROM. A computer’s main
memory is RAM. See also RAM, ROM.
microprocessor—See Central Processing Unit (CPU).
motherboard—The computer’s main circuit board that

contains the processor, memory, and other primary
components.
MS-DOS prompt—See system prompt.
multi-function drive—A DVD drive that can read and write to

CD and DVD media.
multimedia—A combination of two or more media, such as

sound, animation, and video in a computer program or
presentation.

166
N

Glossary

network—A collection of computers and associated devices

that are connected by communications facilities. A network
allows you to share data and peripheral devices, such as
printers, with other users and to exchange electronic mail.
non-interlaced—A method of refreshing a computer screen,

in which each pixel of every line is refreshed as the electron
beam scans across and down the screen. Compare
interlaced.
non-system disk—A disk for storing programs and data that

cannot be used to start the computer. Compare system disk.

online—Available through the computer. Online may refer to

information being read from your own computer’s internal
storage drive, such as online documentation or online Help,
or to information coming from another company on a
company network or the Internet.
operating system—A set of programs that controls how the

computer works. Examples of operating systems are the
Windows Vista, Windows 7, and Windows 8 operating
systems.
optical disc drive—A drive which reads plastic coated discs

on which information is recorded digitally, and uses a laser
to read data, music, or videos.

password—A unique string of characters entered by a user to

verify his or her identity to the computer or the network.
peripheral—Any device, such as a printer or joystick, that is

attached to the computer and controlled by the computer’s
CPU.
pixel—Short for “picture element.” The smallest dot that can be

produced on a screen or printer.
Plug and Play—Generally, refers to the computer’s ability to

automatically configure itself to work with peripheral devices.
When capitalized, refers to a standard that, when followed
by a device manufacturer, allows a computer to configure
itself automatically to work with the device.

Glossary

167

pointer—An icon (usually an arrow) that moves on the screen

when you slide your finger across the touchpad or move a
mouse. Used to point to and select/activate on-screen
items, such as icons, menu items, and buttons. The shape
and purpose of the pointer varies depending on the program
you are using and what you are doing.
pointing device—Any device, such as the touchpad or a

mouse, that enables you to move the pointer on the screen.
port—A socket on the computer where you plug in a cable for

connection to a network or a peripheral device.
processor—See Central Processing Unit (CPU).
program—A set of instructions that can be executed by a

computer. The general classes of programs (also called
software) are operating system, application, and utility. See
also operating system, application, utility.
properties—The attributes of an object or device. For example,

the properties of a file include the file’s type, size, and
creation date.

RAM (Random Access Memory)—Volatile memory that

can be written to as well as read. Volatile here means that
information in RAM is lost when you turn off your computer.
This type of memory is used for your computer’s main
memory. See also memory. Compare ROM.
Random Access Memory—See RAM.
Read-Only Memory—See ROM.
reboot—See boot, restart.
removable disk—A disk that can be removed from a disk

drive. A Flash drive is one example of a removable disk.
resolution—A measure of the sharpness of the images that

can be produced by a printer or displayed on a screen. For a
printer, resolution is expressed in dots per inch (dpi). For a
screen, it is expressed as the number of pixels available
horizontally and vertically.
restart—Synonymous with reboot. To reset the computer by

reloading the operating system without turning the computer
off. See also boot.

168

Glossary

RGB (Red, Green, Blue) monitor—A monitor that

reproduces all colors by mixing red, green, and blue light in
various combinations.
RJ45 connector—An eight-wire connector used to connect a

computer to a network.
ROM (Read-Only Memory)—Non-volatile memory that can

be read but not written to. Non-volatile here means that
information in ROM remains whether or not the computer is
receiving power. This type of memory is used to store your
computer’s BIOS, which is essential instructions the
computer reads when you start it up. See also BIOS,
memory. Compare RAM.

Secure Digital (SD)—A small, portable, non-volatile memory

card used to store and transfer data between digital
products, providing encryption capability for content
security.
select—To highlight or otherwise specify text, data, or graphics

with the intent to perform some operation on it.
shortcut—See keyboard shortcut.
Sleep—A feature of some Windows operating systems that

allows you to turn off the computer without exiting your open
applications and to continue from where you left off when
you turn the computer on again.
software—See program. Compare hardware.
solid state drive—A data storage device that utilizes solid-

state memory as opposed to a hard disk (see also hard disk).
Solid state drives hold a large amount of information and are
used for storage of programs and data.
Swipe—Swipe an open window to the left or right of the screen

to display the next or previous window.
system prompt—The symbol (in the MS-DOS® operating

system, generally a drive letter followed by a “greater than”
sign) indicating where users are to enter commands.

Glossary

169

TFT display—See active-matrix display.
Touch—To activate items displayed on the screen, such as

apps, setting icons, and on-screen buttons by touching
them with your finger.
Tile/Tiles—A list of square or rectangular icons on the Start

menu representing applications that can be accessed by
selecting them.

Universal Serial Bus (USB)—USB is a serial bus that

supports data transfer. USB allows hot swapping of
peripherals. See also bus, hot swapping, serial.
upload—To send a file to another computer through a modem

or network. See also download.
USB—See Universal Serial Bus (USB).
USB Flash drive—A small, portable flash memory card that

plugs into a computer’s USB port and functions as a
portable hard drive. They are smaller and more durable than
an external hard drive because they do not contain any
internal moving parts, but have less storage capacity. See
also Universal Serial Bus (USB).
utility—A computer program designed to perform a narrowly

focused operation or solve a specific problem. Utilities are
often related to computer system management.

Web—See World Wide Web.
Wi-Fi—A registered trademark term of the Wi-Fi Alliance that

stands for Wireless Fidelity, and is another term for the
communication protocol to permit an Ethernet connection
using wireless communication components.
World Wide Web (www)—The worldwide network of Web

sites linked together over the Internet. A user of the Web can
jump from site to site regardless of the location of the
computer hosting the site. See also Internet.

Index
A
AC power 69
accessing
network 85
adding
memory 39
optional external devices 45
adding desktops 81
adjusting
touchpad settings 53
Advanced Startup options 115
app, starting 65
audio features 85

B
backing up data 31
backing up files 60, 66
battery
battery life 68
care 76
changing 75
charge time 69
charger 69
charging 40, 69

170

charging the real-time clock
(RTC) 70
conserving power 73
determine remaining power 71
low charge 72
maintaining 76
maximum capacity 68
power management 69
power options 72
real-time clock (RTC) 69
recharge time 68
RTC memory 69
running device on battery
power 67
safety precautions 76
setting notifications 72
taking care of 76
battery (TruPen)
changing 75, 100
BIOS Setup
see System Settings 111
button
Erase button 37
Power 36

Index

power 41
Right click button 37
volume control 36

C
cap
TruPen 37
caring for your device 58
changing
battery 75
TruPen battery 75, 100
Charging indicator light 35
charging the battery 40
cleaning the device 58
communications
set up 83
computing habits
troubleshooting 143
computing tips 59
connecting
device to a network 85
external device 54
HDMI-compatible TV or
display device 55
Micro USB/AC adaptor 39
Micro USB/AC adaptor to
electrical outlet 40
power source 40
USB Power cable to (Micro
USB port) 40
customize
device settings 57

D
data
backing up 31
data/entire system backup
troubleshooting 146
desktop
adding desktops 81
creating new icon 79
exploring the 78
icons 79

171

recycle bin 79
standard features 79
Start button 80
Task view 81, 82
desktop notifications
Badge notifications 83
Raw notifications 83
Tile notifications 82
Toast notifications 82
device
caring for 58
cleaning 58
disposal 76
moving 58
running on battery power 67
safety 77
setting up 38
traveling tips 77
device will not start
troubleshooting 114
directing
display output (optional
keyboard) 55
display output (tablet only) 56
disabling
touchpad 54
display
troubleshooting 125
display devices
external 54
display, external
adjusting 57
disposal information 18
disposing of your device 76
documentation 29
downloading drivers/updates
determine correct drivers 142
manually download/install 141
Toshiba Service Station 141
drivers
downloading 141

172

Index

E
Edit tool bar
Eraser 94
Full Page Preview 94
More Menu options 94
Paste 94
Pen options 94
Preview 94
Redo 94
Search 94
Select 94
TruCapture 94
Undo 94
enabling
touchpad 54
enabling/disabling touchpad 153
ENERGY STAR 25
Erase button (for TruNote) 37, 100
exploring
desktop 78
external display, adjusting 57

F
features
features and components 33
features and components
back view 34
bottom view 37
front view 33
left side view 35
right side view 36
top view 36
TruPen 37
files
backing up 60, 66
saving 65
Function Keys
disabling or enabling wireless
devices 154
Function keys 153
display brightness 152
media buttons 153

Output (Display switch) 152
volume mute 154
Zoom (Display resolution) 154
Zoom In/Out 154
function keys 62

H
headphone/microphone jack 36
headphones
using 86
Help
Windows Help & Support 146

I
icon
desktop 79
moving to desktop 79
Power 43, 44
recycle bin 79
safety 28
Initial setup
using your device for the first
time 42
internal storage drive
recovery 45
Internet
connecting 136
Internet connection
troubleshooting 137, 138, 139
wireless connection 137

K
keyboard
troubleshooting 119
keyboard (optional
Function keys 62
function keys 62
special Windows keys 62
Keyboard (optional)
dock connector 37
keyboard (optional)
attaching 61
detaching 61
using 62

Index

keys
function keys 62

L
LEDs
system indicator lights
Web Camera light 87
Licenses 17
light
Charging indicator 35

M
maintaining your battery 76
memory
adding 39
Memory card reader
inserting memory media 88
removing memory media 89
Micro HDMI Out port 35
Micro USB/AC adaptor 39
microphone
using 85
microSD Card slot 35
using 88
monitor problems
troubleshooting 125
More Menu options
Notebook 95
Options 97
Page 96
TruCapture 98
TruNote Clip 99
TruNote Share 99
TruRecorder 99
More Menu options, Notebook
functions
Delete 96
Export 95
Import 96
Notebook Properties 96
Save as 96
More Menu options, Options
functions

173

Add Customized page 98
Auto-completion 98
Help 97
Touch input mode 98
TruNote Settings 97
More Menu options, Page functions
Save as 96
More Menu options, Pages
functions
Delete 97
Insert 97
Move 97
Print 97
Template 97
mouse properties 64
moving the device 58

N
network
accessing 85
connecting your device 85
networking
wireless 83
notification area 82
notifications 82

O
online resources
Toshiba 66
optional external devices
adding 45
optional keyboard dock
touchpad 50

P
password
deleting a supervisor 108
deleting a user 110
instant password 106
power-on password 106
setting 106
setting a supervisor 106
setting a user 108
supervisor password 106

174

Index

user password 106
utility 106
Pen slot 36
port
headphone/microphone jack
36
Micro HDMI Out 35, 54
microSD 35
TruTalk microphones 37
USB 3.1 (Type C) 35, 36
Power
icon 43, 44
power
connecting cable to AC
adaptor 40
cord/cable connectors 155
energy-saving features 67
Micro USB/AC adaptor 40
turning on 41
power button 41
Power button (device) 36
power down
shut down 43
power management 69
optimum performance 69
power plans
selecting power plan options
73
power saving options 73
precautions
safety 30
printer
troubleshooting 134
problem solving
contacting Toshiba 148
Startup options 115

R
real-time clock (RTC)
battery 69
recording sounds 85
recovery

creating a recovery drive 46
internal storage drive 45
reset your PC 49
restoring from a recovery drive
48
recycle bin icon 79
registering device 43
Restart
device 44
restart device 44
restore points
troubleshooting 144
Right click button 37, 100
running device on battery power 67

S
safety
disposing of device 76
icons 28
precautions 30
safety precautions
battery 76
saving files 65
selecting
a place to work 32
power plan options 73
video cables 55
Service Station 112
setting
low battery notifications 72
setting up
communications 83
device 38
Micro USB/AC adaptor 39
settings
customize device settings 57
Shut down
device 43
Sleep mode 44
device 44
slot
Pen slot 36

Index

strap hook slot 37
sounds
recording 85
speakers 34
using external 86
Special Windows keys
Application key 63
Windows key 62
starting an app 65
Startup menu
problem solving 115
strap hook slot 37
supervisor password, deleting 108
supervisor password, set up 106
system indicator lights
LEDs 87
System Settings 111

T
taking care of battery 76
Task view
taskbar 81, 82
taskbar 82
television
adjusting display 57
Tips
file management tips 31
tips
for computing 59
Toshiba
online resources 66
registering device
Toshiba Web site 43
worldwide offices 149
TOSHIBA Function Keys
functions 151
touch screen 34
touch screen navigation 63
touchpad
troubleshooting 121
troubleshoot Internet connection,
verify hardware 138

175

troubleshoot Internet connection,
verify network status 137
troubleshoot Internet connection,
verify TCP/IP 139
troubleshooting 124
bookmarked site not found
117
contacting Toshiba 148
corrupted/damaged data files
127
data/entire system backup
146
device will not start 114
display error message 125
display problems
screen is blank 124
error message, warning
resume failure 114
Error-checking 126
external display problems 126
external monitor 125
good computing habits 143
hard disk drive is slow 127
installing hardware/software
146
keyboard 119
missing files/trouble accessing
a drive 126
power and battery 118
printer 134
restore points 144
screen does not look correct/
flickers 125
slow Internet connection 117
sound 130
touchpad 121
trouble running programs 127
URL address not found 117
Web Camera 128
Windows operating system not
working 115
wireless networking 135

176

Index

troubleshooting keyboard
clean the keyboard 121
latest keyboard driver 120
power cycle 119
system restore 121
uninstall/reinstall driver 119
troubleshooting network adapter
uninstall/reinstall driver 138
troubleshooting sound
check and set default speakers
130
latest sound driver 133
system restore 133
uninstall/reinstall driver 132
use the sound troubleshooter
130
troubleshooting touchpad
disable/enable 122
install external mouse 122
latest driver 123
power cycle 122
system restore 124
touchpad properties 124
uninstall/reinstall driver 122
troubleshooting Web Camera
System Recovery 130
system restore 129
testing 128
third party apps 130
uninstall/reinstall driver 128
TruNote
Add Page 91
Delete Page 92
Edit tool bar 94
Export a Notebook 103
functions 93
More Menu options 95
Right/Left-handed writing
option 92
Saving Notebooks/Pages 103
Search 102
settings 91

using 91
TruNote functions
Add notebook 93
Add page 93
All (pages) 93
Edit tool bar 93
Notebook list 93
Page previews 94
Unclassified pages 93
TruNote settings
Auto-Completion 92
Backup & Restore 92
Help 92
License information 92
License Status 92
Options 92
TruPen
functionality 99
pen settings 101
Tip replacement 38, 101
TruPen buttons
Erase button 100
Right click button 100
TruPen cap 37
TruPen connecter 37
TruTalk microphones 37
turning on
power 41

U
updates
downloading 141
USB 3.1 (Type C) port 35, 36
user password, deleting 110
user password, setting 108
using
a microphone 85
microSD Card slot 88
TruNote 91
Web Camera 87
Using device
first time 41

Index

using device for the first time 41
using the optional keyboard 62
using the touchpad 50
Utilities 105

V
video projector
adjusting display 57
volume control button 36

W
warranty
standard limited warranty 29
Web Camera
using 87
Web camera
Back 34
Front 33
Web sites 148
Wi-Fi
wireless networking 83
Windows operating system
desktop 78
troubleshooting 115
Windows Store 83
wireless networking 83
troubleshooting 135

177

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Toshiba DynaPad™ User’s Guide Dyna Pad WT12PE A Series User's WTP12PE EN

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