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Using VMware Horizon Client for iOS
VMware Horizon Client for iOS 4.5

This document supports the version of each product listed and
supports all subsequent versions until the document is
replaced by a new edition. To check for more recent editions of
this document, see http://www.vmware.com/support/pubs.

EN-002507-00

Using VMware Horizon Client for iOS

You can find the most up-to-date technical documentation on the VMware Web site at:
http://www.vmware.com/support/
The VMware Web site also provides the latest product updates.
If you have comments about this documentation, submit your feedback to:
docfeedback@vmware.com

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3401 Hillview Ave.
Palo Alto, CA 94304
www.vmware.com

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Contents

Using VMware Horizon Client for iOS

1 Setup and Installation 7

System Requirements 7
System Requirements for Real-Time Audio-Video 8
Smart Card Authentication Requirements 8
Configure Smart Card Authentication 9
Touch ID Authentication Requirements 10
Supported Desktop Operating Systems 11
Preparing Connection Server for Horizon Client 11
Install or Upgrade Horizon Client on an iOS Device 12
Using Embedded RSA SecurID Software Tokens 13
Configure Advanced TLS/SSL Options 14
Configure VMware Blast Options 14
Configure the Horizon Client Default View 15
Configure AirWatch to Deliver Horizon Client to iOS Devices 16
Horizon Client Data Collected by VMware 18

2 Using URIs to Configure Horizon Client 21
Syntax for Creating vmware-view URIs
Examples of vmware-view URIs 23

3 Managing Remote Desktop and Application Connections 27
Setting the Certificate Checking Mode for Horizon Client 27
Connect to a Remote Desktop or Application 28
Manage Saved Servers 30
Select a Favorite Remote Desktop or Application 31
Disconnecting From a Remote Desktop or Application 32
Log Off From a Remote Desktop 32
Manage Desktop and Application Shortcuts 32
Using 3D Touch with Horizon Client 33
Using Spotlight Search with Horizon Client 33
Using Split View and Slide Over with Horizon Client 34
Using the Horizon Client Widget 34

4 Using a Microsoft Windows Desktop or Application 35
Feature Support Matrix for iOS 36
External Keyboards and Input Devices 38
Enable the Japanese 106/109 Keyboard Layout 39
Using the Real-Time Audio-Video Feature for Microphones 39
Using Native Operating System Gestures with Touch Redirection

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Using VMware Horizon Client for iOS

Using the Unity Touch Sidebar with a Remote Desktop

Using the Unity Touch Sidebar with a Remote Application 42
Horizon Client Tools on a Mobile Device 43
Gestures 45
Multitasking 46
Copying and Pasting Text and Images 46
Saving Documents in a Remote Application 47
Configure Horizon Client to Support Reversed Mouse Buttons 47
Screen Resolutions and Using External Displays 48
PCoIP Client-Side Image Cache 49
Suppress the Cellular Data Warning Message
Internationalization 50

5 Troubleshooting Horizon Client 51

Collecting and Sending Logging Information 51
Enable Horizon Client Log Collection 51
Manually Retrieve and Send Horizon Client Log Files 52
Disable Horizon Client Log Collection 53
Restart a Remote Desktop 53
Reset a Remote Desktop or Remote Applications 54
Uninstall Horizon Client 54
Horizon Client Stops Responding or the Remote Desktop Freezes
Problem Establishing a Connection When Using a Proxy 55
Connecting to a Server in Workspace ONE Mode 56

Index

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Using VMware Horizon Client for iOS

This guide, Using VMware Horizon Client for iOS, provides information about installing and using VMware
®
Horizon Client™ software on an iOS device to connect to a remote desktop or application in the datacenter.
The information in this document includes system requirements and instructions for installing
Horizon Client. This document also provides tips for improving the user experience of navigating and using
Windows desktop elements on an iOS device such as an iPad.
This information is intended for administrators who need to set up a Horizon deployment that includes iOS
client devices. The information is written for experienced system administrators who are familiar with
virtual machine technology and datacenter operations.

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Using VMware Horizon Client for iOS

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Setup and Installation

Setting up a Horizon deployment for iOS clients involves using certain Connection Server configuration
settings, meeting the system requirements for Horizon servers and iOS clients, and installing the app for
Horizon Client from the Apple App Store. VMware also recommends that you set up a security server so
that your iOS clients will not need a VPN connection.
This chapter includes the following topics:
n

“System Requirements,” on page 7

“System Requirements for Real-Time Audio-Video,” on page 8

“Smart Card Authentication Requirements,” on page 8

“Configure Smart Card Authentication,” on page 9

“Touch ID Authentication Requirements,” on page 10

“Supported Desktop Operating Systems,” on page 11

“Preparing Connection Server for Horizon Client,” on page 11

“Install or Upgrade Horizon Client on an iOS Device,” on page 12

“Using Embedded RSA SecurID Software Tokens,” on page 13

“Configure Advanced TLS/SSL Options,” on page 14

“Configure VMware Blast Options,” on page 14

“Configure the Horizon Client Default View,” on page 15

“Configure AirWatch to Deliver Horizon Client to iOS Devices,” on page 16

“Horizon Client Data Collected by VMware,” on page 18

System Requirements
The iOS device on which you install Horizon Client, and the peripherals it uses, must meet certain system
requirements.
Operating systems

iOS 8.4.1 and later, including iOS 9.x and iOS 10

External keyboards

(Optional) iPad Keyboard Dock and Apple Wireless Keyboard (Bluetooth)

Smart card
authentication

See “Smart Card Authentication Requirements,” on page 8.

Touch ID authentication

See “Touch ID Authentication Requirements,” on page 10.

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Using VMware Horizon Client for iOS

Connection Server,
Security Server, and
View Agent or
Horizon Agent
Display protocols

Network protocols

Latest maintenance release of View 6.x and later releases.
VMware recommends that you use a security server or
Unified Access Gateway appliance so that your device does not require a
VPN connection.
n

PCoIP

VMware Blast (requires Horizon Agent 7.0 or later)

IPv4

IPv6 (requires iOS 9.2 or later)

For information about using Horizon in an IPv6 environment, see the View
Installation document.

System Requirements for Real-Time Audio-Video
Real-Time Audio-Video works with standard audio devices and with standard conferencing applications
such as Skype, WebEx, and Google Hangouts. To support Real-Time Audio-Video, your Horizon
deployment must meet certain software and hardware requirements.
Important Only the audio-in feature is supported. The video feature is not supported.
Remote desktops

The desktops must have View Agent 5.3 or later installed. For View Agent
5.3 desktops, the desktops must also have the corresponding Remote
Experience Agent installed. For example, if View Agent 5.3 is installed, you
must also install the Remote Experience Agent from View 5.3 Feature Pack 1.
See the View Feature Pack Installation and Administration document. If you have
View Agent 6.0 or later, or Horizon Agent 7.0 or later, no feature pack is
required.
To use Real-Time Audio-Video with RDS desktops and remote applications,
you must have Horizon Agent 7.0.2 or later.

Client access device

Real-Time Audio-Video is supported on all iOS devices that run
Horizon Client for iOS. For more information, see “System Requirements,”
on page 7.

Smart Card Authentication Requirements
Client systems that use a smart card for user authentication must meet certain requirements.
Horizon Client for iOS supports using smart cards with remote desktops that have Windows 7, Windows
Vista, Windows XP, Windows 8.1, Windows 10, and Windows Server 2008 R2 guest operating systems. For
Microsoft RDS host-based desktops and applications, the Windows Server 2008 R2 and Windows Server
2012 R2 operating systems are supported. An iOS 8.4.1 or later operating system is required.
Each client system that uses a smart card for user authentication must have the following software and
hardware:
n

Horizon Client

A compatible smart card reader

Product-specific application drivers

You must also install product-specific application drivers on the remote desktops or Microsoft RDS host.

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Chapter 1 Setup and Installation

Users that authenticate with smart cards must have a smart card and each smart card must contain a user
certificate.
In addition to meeting these requirements for Horizon Client systems, other Horizon components must
meet certain configuration requirements to support smart cards:
n

For information about configuring Connection Server to support smart card use, see the View
Administration document.
You must add all applicable Certificate Authority (CA) certificates for all trusted user certificates to a
server truststore file on the Connection Server host or security server host. These certificates include
root certificates and must include intermediate certificates if the user's smart card certificate was issued
by an intermediate certificate authority.

For information about tasks you might need to perform in Active Directory to implement smart card
authentication, see the View Administration document.

Enabling the Username Hint Field in Horizon Client
In some environments, smart card users can use a single smart card certificate to authenticate to multiple
user accounts. Users enter their user name in the Username hint field during smart card sign-in.
To make the Username hint field appear on the Horizon Client login dialog box, you must enable the smart
card user name hints feature for the Connection Server instance in Horizon Administrator. The smart card
user name hints feature is supported only with Horizon 7 version 7.0.2 and later servers and agents. For
information about enabling the smart card user name hints feature, see the View Administration document.
If your environment uses an Unified Access Gateway appliance rather than a security server for secure
external access, you must configure the Unified Access Gateway appliance to support the smart card user
name hints feature. The smart card user name hints feature is supported only with Unified Access Gateway
2.7.2 and later. For information about enabling the smart card user name hints feature in
Unified Access Gateway, see the Deploying and Configuring Unified Access Gateway document.
Note Horizon Client still supports single-account smart card certificates when the smart card user name
hints feature is enabled.

Configure Smart Card Authentication
Configuration tasks include connecting and pairing the card reader with the device and setting the smart
card removal policy.
Prerequisites
n

Verify that you are using the correct version of the client, desktop agent, server, operating system, smart
card reader, and smart card. See “Smart Card Authentication Requirements,” on page 8.

If you have not already done so, perform the tasks described in "Prepare Active Directory for Smart
Card Authentication," in the View Installation document.

Configure Horizon servers to support smart card use. See the topic "Configure Smart Card
Authentication," in the View Administration document.

Procedure
1

Pair the device with the smart card reader, according to the documentation provided by the
manufacturer of the reader.
If your iOS device has a 30-pin connector, you can plug the smart card reader into the connector. For
iPad Air and iPhone 5S, which have Lightning interfaces, you must use a 30-pin adapter to plug the
smart card reader into the device's 30-pin connector.

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Using VMware Horizon Client for iOS

Configure the smart card removal policy.
Option

Description

Set the policy on the server

If you use Horizon Administrator to set a policy, the choices are to
disconnect users from Connection Server when they remove their smart
cards or to keep users connected to Connection Server when they remove
their smart cards and let them start new desktop or application sessions
without reauthenticating.
a In Horizon Administrator, select View Configuration > Servers.
b

On the Connection Servers tab, select the Connection Server instance
and click Edit.
c On the Authentication tab, select or deselect the Disconnect user
sessions on smart card removal check box to configure the smart card
removal policy.
d Click OK to save your changes.
e Restart the Connection Server service to make your changes take effect.
If you select the Disconnect user sessions on smart card removal check
box, Horizon Client returns to the Recent window when users remove
their smart cards.
Set the policy on the desktop

If you use the Group Policy Editor (gpedit.msc), you have the following
possible settings: no action, lock workstation, force log off, or Disconnect if
a Remote Desktop Services session.
After you open gpedit.msc in the desktop operating system, go to
Windows settings > Security settings > Local policies > Security options >
Interactive logon: smart card removal behavior. Run the
gpupdate /force command after you change the configuration to force a
group policy refresh.

Touch ID Authentication Requirements
To use Touch ID for user authentication in Horizon Client, you must meet certain requirements.
iPad and iPhone models

Any iPad or iPhone model that supports Touch ID, for example, iPad Air 2
and iPhone 6.

Operating system
requirements

iOS 8 or later.

Add at least one fingerprint in the Touch ID & Passcode setting.

Horizon 6 version 6.2 or a later release.

Enable biometric authentication in Connection Server. For information,
see "Configure Biometric Authentication" in the View Administration
document.

The Connection Server instance must present a valid root-signed
certificate to Horizon Client.

Set the certificate checking mode to Never connect to untrusted servers
or Warn before connecting to untrusted servers. For information about
setting the certificate checking mode, see “Setting the Certificate
Checking Mode for Horizon Client,” on page 27.

Enable Touch ID by tapping Enable Touch ID on the server login
window. After you successfully log in, your Active Directory credentials
are stored securely in the iOS device's Keychain. The Enable Touch ID
option is shown the first time you log in and does not appear after Touch
ID is enabled.

Connection Server
requirements

Horizon Client
requirements

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Chapter 1 Setup and Installation

You can use Touch ID with smart card authentication and as part of two-factor authentication with RSA
SecurID and RADIUS authentication. If you use Touch ID with smart card authentication, Horizon Client
connects to the server after you enter your PIN and the Touch ID login window does not appear.

Supported Desktop Operating Systems
Administrators create virtual machines with a guest operating system and install agent software in the guest
operating system. End users can log in to these virtual machines from a client device.
For a list of the supported Windows guest operating systems, see the View Installation document.
Some Linux guest operating systems are also supported if you have View Agent 6.1.1 or later, or
Horizon Agent 7.0 or later. For information about system requirements, configuring Linux virtual machines
for use in Horizon, and a list of supported features, see Setting Up Horizon 6 for Linux Desktops or Setting Up
Horizon 7 for Linux Desktops.

Preparing Connection Server for Horizon Client
Administrators must perform specific tasks to enable end users to connect to remote desktops and
applications.
Before end users can connect to Connection Server or a security server and access a remote desktop or
application, you must configure certain pool settings and security settings:
n

If you plan to use Unified Access Gateway, configure Connection Server to work with
Unified Access Gateway. See the Deploying and Configuring Unified Access Gateway document.
Unified Access Gateway appliances fulfill the same role that was previously played by only security
servers.

If you are using a security server, verify that you are using the latest maintenance releases of
Connection Server 5.3.x and Security Server 5.3.x or later releases. For more information, see the View
Installation document.

If you plan to use a secure tunnel connection for client devices and if the secure connection is
configured with a DNS host name for Connection Server or a security server, verify that the client
device can resolve this DNS name.
To enable or disable the secure tunnel, in Horizon Administrator, go to the Edit Horizon Connection
Server Settings dialog box and use the check box called Use secure tunnel connection to desktop.

Verify that a desktop or application pool has been created and that the user account that you plan to use
is entitled to access the pool. For information, see the Setting Up Virtual Desktops in Horizon 7 or Setting
Up Published Desktops and Applications in Horizon 7 document.

To use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication,
you must enable this feature on Connection Server. For more information, see the topics about twofactor authentication in the View Administration document.

To hide security information in Horizon Client, including server URL information and the Domain
drop-down menu, enable the Hide server information in client user interface and Hide domain list in
client user interface settings in Horizon Administrator. These global settings are available in Horizon 7
version 7.1 and later. For information about configuring global settings, see the View Administration
document.

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Using VMware Horizon Client for iOS

To authenticate when the Domain drop-down menu is hidden, users must provide domain information
by entering their user name in the format domain\username or username@domain in the User name text
box.
Important If you enable the Hide server information in client user interface and Hide domain list
in client user interface settings and select two-factor authentication (RSA SecureID or RADIUS) for the
Connection Server instance, do not enforce Windows user name matching. Enforcing Windows user
name matching will prevent users from being able to enter domain information in the user name text
box and login will always fail. For more information, see the topics about two-factor authentication in
the View Administration document.
n

To use Touch ID authentication, you must enable biometric authentication in Connection Server.
Biometric authentication is supported in Horizon 6 version 6.2 and later. For more information, see the
View Administration document.

To enable end users to save their passwords with Horizon Client, so that they do not always need to
supply credentials when connecting to a Connection Server instance, configure Horizon LDAP for this
feature on the Connection Server host.
Users can save their passwords if Horizon LDAP is configured to allow it, if the Horizon Client
certificate verification mode is set to Warn before connecting to untrusted servers or Never connect to
untrusted servers, and if Horizon Client can fully verify the server certificate that Connection Server
presents. For instructions, see the View Administration document.

Verify that the desktop or application pool is set to use the VMware Blast display protocol or the PCoIP
display protocol. For information, see the Setting Up Virtual Desktops in Horizon 7 and Setting Up
Published Desktops and Applications in Horizon 7 documents.

Install or Upgrade Horizon Client on an iOS Device
You can install Horizon Client from the VMware Downloads page or from the App Store.
Prerequisites
n

If you have not already set up the iOS device, do so. See the user guide from Apple.

Verify that you have the URL for a download page that contains the Horizon Client installer. This URL
might be the VMware Downloads page at http://www.vmware.com/go/viewclients, or it might be the
URL for a Connection Server instance.

Procedure

On your iOS device, Mac, or PC, browse to the URL for downloading the installer file, or search the
App Store for the Horizon Client app.

Download the app.

If you downloaded the app to a Mac or PC, connect your iOS device to the computer and follow the
onscreen instructions in iTunes.

To determine whether the installation succeeded, verify that the Horizon app icon appears on the iOS
device.

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Chapter 1 Setup and Installation

Using Embedded RSA SecurID Software Tokens
If you create and distribute RSA SecurID software tokens to end users, they need enter only their PIN, rather
than PIN and token code, to authenticate.

Setup Requirements
You can use Compressed Token Format (CTF) or dynamic seed provisioning, which is also called CT-KIP
(Cryptographic Token Key Initialization Protocol), to set up an easy-to-use RSA authentication system. With
this system, you generate a URL to send to end users. To install the token, end users paste this URL directly
into Horizon Client on their client devices. The dialog box for pasting this URL appears when end users
connect to Connection Server with Horizon Client.
After the software token is installed, end users enter a PIN to authenticate. With external RSA tokens, end
users must enter a PIN and the token code generated by a hardware or software authentication token.
The following URL prefixes are supported if end users will be copying and pasting the URL into
Horizon Client when Horizon Client is connected to an RSA-enabled Connection Server instance:
n

viewclient-securid://

com.rsa.securid.iphone://

com.rsa.securid://

For end users who will be installing the token by tapping the URL, only the prefix viewclient-securid:// is
supported.
For information about using dynamic seed provisioning or file-based (CTF) provisioning, see the Web page
RSA SecurID Software Token for iPhone Devices at http://www.rsa.com/node.aspx?id=3652 or RSA SecurID
Software Token for Android at http://www.rsa.com/node.aspx?id=3832.

Instructions to End Users
When you create a CTFString URL or CT-KIP URL to send to end users, you can generate a URL with or
without a password or activation code. You send this URL to end users in an email that must include the
following information:
n

Instructions for navigating to the Install Software Token dialog box.
Tell end users to tap External Token in the Horizon Client dialog box that prompts them for RSA
SecurID credentials when they connect to a Connection Server instance.

CTFString URL or CT-KIP URL in plain text.
If the URL has formatting on it, end users will get an error message when they try to use it in
Horizon Client.

Activation code, if the CT-KIP URL that you create does not already include the activation code.
End users must enter this activation code in a text field of the dialog box.

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If the CT-KIP URL includes an activation code, tell end users that they need not enter anything in the
Password or Activation Code text box in the Install Software Token dialog box.

Using VMware Horizon Client for iOS

Configure Advanced TLS/SSL Options
You can select the security protocols and cryptographic algorithms that are used to encrypt communications
between Horizon Client and Horizon servers and between Horizon Client and the agent in the remote
desktop.
By default, TLSv1.0, TLSv1.1, and TLSv1.2 are enabled. SSL v2.0 and 3.0 are not supported. The default
cipher control string is "!aNULL:kECDH+AESGCM:ECDH+AESGCM:RSA+AESGCM:kECDH+AES:ECDH
+AES:RSA+AES".
If you configure a security protocol for Horizon Client that is not enabled on the Horizon server to which the
client connects, a TLS/SSL error occurs and the connection fails.
For information about configuring the security protocols that are accepted by Connection Server instances,
see the View Security document.
Procedure
1

Tap Settings at the bottom of the Horizon Client window.

Tap Advanced SSL Options.

Make sure that the Reset to Default Settings option is set to off.

To enable or disable a security protocol, tap the On or Off toggle next to the security protocol name.

To change the cipher control string, replace the default string.

(Optional) If you need to revert to the default settings, tap Reset in the upper right corner of the
window.

Your changes take effect the next time you connect to the server.

Configure VMware Blast Options
You can configure H.264 decoding and network condition options for remote desktop and application
sessions that use the VMware Blast display protocol.
You cannot change the network condition option after you log in to a server. You can configure H.264
decoding before or after you log in to a server.
Prerequisites
This feature requires Horizon Agent 7.0 or later.
Procedure
1

Tap Settings at the bottom of the Horizon Client window and tap VMware Blast.
If you are logged in to a server, the VMware Blast setting is visible only if VMware Blast is the
preferred protocol. You cannot change the network condition option after you log in to a server.

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Chapter 1 Setup and Installation

Configure the decoding and network condition options.
Option

Action

H.264

Configure this option, before or after connecting to Connection Server, to
allow H.264 decoding in Horizon Client.
When this option is selected (the default setting), Horizon Client uses H.
264 decoding if the agent supports H.264 software or hardware encoding.
If the agent does not support H.264 software or hardware encoding,
Horizon Client uses JPG/PNG decoding.
Deselect this option to use JPG/PNG decoding.

Network Condition

You can only configure this option before connecting to Connection Server.
Select one of the following network condition options:
n Excellent - Horizon Client uses only TCP networking. This option is
ideal for a LAN environment.
n Typical (default) - Horizon Client works in mixed mode. In mixed
mode, Horizon Client uses TCP networking when connecting to the
server and uses Blast Extreme Adaptive Transport (BEAT) if the agent
and Blast Security Gateway (if enabled) support BEAT connectivity.
This option is the default setting.
n Poor - Horizon Client uses only BEAT networking if the BEAT Tunnel
Server is enabled on the server, otherwise it switches to mixed mode.
Note In Horizon 7 version 7.1 and earlier, Connection Server and
Security Server instances do not support the BEAT Tunnel Server.
Unified Access Gateway 2.9 and later supports the BEAT Tunnel Server.
Blast Security Gateway for Connection Server and Security Server
instances do not support BEAT networking.

Changes for H.264 take effect the next time a user connects to a remote desktop or application and selects
the VMware Blast display protocol. Your changes do not affect existing VMware Blast sessions.

Configure the Horizon Client Default View
You can configure whether recently used desktops and applications or server shortcuts appear when you
launch Horizon Client.
Procedure
1

Tap Settings at the bottom of the Horizon Client window.

Tap Default View.

Tap an option to select the default view.
Option

Description

Recent

The Recent window appears when you launch Horizon Client. The Recent
window contains shortcuts to recently used desktops and applications.
This is the default setting.

Servers

The Servers window appears when you launch Horizon Client. The
Servers window contains shortcuts to the servers that you added to
Horizon Client.

The default view you selected takes effect immediately.

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Using VMware Horizon Client for iOS

Configure AirWatch to Deliver Horizon Client to iOS Devices
You can configure AirWatch to deliver Horizon Client to iOS device users.
You can optionally specify a default list of Connection Server instances. The Connection Server instances
that you specify appear as shortcuts in Horizon Client.
Prerequisites
n

Install and deploy AirWatch. See http://www.air-watch.com.

Become familiar with the AirWatch console. This procedure assumes you know how to use the
AirWatch console. For more information, see the AirWatch documentation or online help.

Procedure

Select Accounts > Users > List View, click Add User, and add user accounts for the users who will run
Horizon Client on their mobile devices.

Select Accounts > Users > User Groups, click Add, and create a user group for the user accounts that
you created.

Upload and add the Horizon Client application to AirWatch.
a

Select Apps & Books > Applications > List View and click Add Application on the Public tab.

Search for and select VMware Horizon Client for Apple iOS in the App Store.

On the Info tab, type an application name and specify the supported iOS device models.

On the Assignment tab, assign the Horizon Client application to the user group that you created.

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Chapter 1 Setup and Installation

(Optional) Configure one or more default servers.
The servers that you specify appear as shortcuts in VMware Horizon Client.
Note This feature is supported only for iOS 7 and later devices. You cannot push a default
Connection Server list to an iOS 6 device.
Option

Description

Configure server, user name, and
domain information

On the Deployment tab, select a push mode, select the Send
Application Configuration check box, enter broker_list in the
Configuration Key text box, select String from the Value Type dropdown menu, and enter a list of default servers in the Configuration
Value text box in JSON format.
Use the server property to specify the IP address or host name of the
server, the username and domain properties to specify the name and
domain of a user that is entitled to the server, and the description
property to specify a description of the server.
The following example specifies four default servers.
{"settings":{
"server-list":[
{"server":"123.456.1.1","description":"View server 1"},
{"server":"123.456.1.2","description":"View server 2"},
{"server":"123.456.1.3","description":"View server 3"},
{"server":"viewserver4.mydomain.com","description":"View
server 4","username":"vmware","domain":"view"}
]}}

Configure server information only

On the Deployment tab, select a push mode, select the Send
Application Configuration check box, enter servers in the
Configuration Key text box, select String from the Value Type dropdown menu, and enter the IP address or host name of a server in the
Configuration Value text box. servers is case sensitive.
To specify a list of servers, enter multiple IP addresses or host names,
separated by commas, in the Configuration Value text box.
The following example specifies three default servers.
123.456.1.1, viewserver4.mydomain.com, 123.456.1.2

f
5

Publish the Horizon Client application.

Install and set up the AirWatch MDM Agent on each iOS device.
You can download the AirWatch MDM Agent from iTunes.

Use the AirWatch console to install the Horizon Client application on the mobile devices.
You cannot install the Horizon Client application before the effective date on the Deployment tab.

AirWatch delivers Horizon Client to the iOS devices in the user group that you associated with the
Horizon Client application.
When a user launches Horizon Client, Horizon Client communicates with the AirWatch MDM Agent on the
device. If you configured a default list of Connection Server instances, AirWatch pushes the server
information to the AirWatch MDM Agent on the device and shortcuts for those servers appear in
Horizon Client.
What to do next
You can use the AirWatch console to edit the Horizon Client application and push those changes to iOS
devices. For example, you can add a default Connection Server instance to the server list for the
Horizon Client application.

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Using VMware Horizon Client for iOS

Horizon Client Data Collected by VMware
If your company participates in the customer experience improvement program, VMware collects data from
certain Horizon Client fields. Fields containing sensitive information are made anonymous.
VMware collects data on the clients to prioritize hardware and software compatibility. If your company's
administrator has opted to participate in the customer experience improvement program, VMware collects
anonymous data about your deployment in order to improve VMware's response to customer requirements.
No data that identifies your organization is collected. Horizon Client information is sent first to Connection
Server and then on to VMware, along with data from Connection Server instances, desktop pools, and
remote desktops.
Although the information is encrypted while in transit to Connection Server, the information on the client
system is logged unencrypted in a user-specific directory. The logs do not contain any personally identifiable
information.
The administrator who installs Connection Server can select whether to participate in the VMware customer
experience improvement program while running the Connection Server installation wizard, or an
administrator can set an option in Horizon Administrator after the installation.
Table 1‑1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
Is This Field
Made
Anonymous
?

Example Value

Company that produced the
Horizon Client application

VMware

Product name

VMware Horizon Client

Client product version

(The format is x.x.x-yyyyyy, where x.x.x is the client version
number and yyyyyy is the build number.)

Client binary architecture

Description

Examples include the following:
i386
n x86_64
n arm

Client build name

Examples include the following:
n VMware-Horizon-Client-Win32-Windows
n VMware-Horizon-Client-Linux
n VMware-Horizon-Client-iOS
n VMware-Horizon-Client-Mac
n VMware-Horizon-Client-Android
n VMware-Horizon-Client-WinStore

Host operating system

Examples include the following:
n Windows 8.1
n Windows 7, 64-bit Service Pack 1 (Build 7601 )
n iPhone OS 5.1.1 (9B206)
n Ubuntu 12.04.4 LTS
n Mac OS X 10.8.5 (12F45)

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Chapter 1 Setup and Installation

Table 1‑1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
(Continued)

Description

Is This Field
Made
Anonymous
?

Host operating system kernel

Example Value
Examples include the following:
Windows 6.1.7601 SP1
n Darwin Kernel Version 11.0.0: Sun Apr 8 21:52:26 PDT
2012; root:xnu-1878.11.10~1/RELEASE_ARM_S5L8945X
n Darwin 11.4.2
n Linux 2.6.32-44-generic #98-Ubuntu SMP Mon Sep 24
17:27:10 UTC 2012
n unknown (for Windows Store)
n

Host operating system architecture

Examples include the following:
n x86_64
n i386
n armv71
n ARM

Host system model

Examples include the following:
n Dell Inc. OptiPlex 960
n iPad3,3
n MacBookPro8,2
n Dell Inc. Precision WorkStation T3400 (A04 03/21/2008)

Host system CPU

Examples include the following:
n Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GH
n Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GH
n unknown (for iPad)

Number of cores in the host system's
processor

For example: 4

MB of memory on the host system

Examples include the following:
n 4096
n unknown (for Windows Store)

Number of USB devices connected

2 (USB device redirection is supported only for Linux,
Windows, and Mac clients.)

Maximum concurrent USB device
connections

USB device vendor ID

Examples include the following:
Kingston
n NEC
n Nokia
n Wacom
n

USB device product ID

Examples include the following:
DataTraveler
n Gamepad
n Storage Drive
n Wireless Mouse

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Using VMware Horizon Client for iOS

Table 1‑1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
(Continued)

Description

Is This Field
Made
Anonymous
?

USB device family

Example Value
Examples include the following:
Security
n Human Interface Device
n Imaging

USB device usage count

(Number of times the device was shared)

VMware, Inc.

Using URIs to Configure
Horizon Client

Using uniform resource identifiers (URIs), you can create a Web page or an email with links that end users
click to start Horizon Client, connect to a server, and open a specific desktop or application with specific
configuration options.
You can simplify the process of connecting to a remote desktop or application by creating Web or email links
for end users. You create these links by constructing URIs that provide some or all the following
information, so that your end users do not need to supply it:
n

Connection Server address

Port number for Connection Server

Active Directory user name

RADIUS or RSA SecurID user name, if different from the Active Directory user name

Domain name

Desktop or application display name

Actions including reset, log out, and start session

To construct a URI, you use the vmware-view URI scheme with Horizon Client specific path and query parts.
Note You can use URIs to start Horizon Client only if the client software is already installed on client
computers.
This chapter includes the following topics:
n

“Syntax for Creating vmware-view URIs,” on page 21

“Examples of vmware-view URIs,” on page 23

Syntax for Creating vmware-view URIs
Syntax includes the vmware-view URI scheme, a path part to specify the desktop or application, and,
optionally, a query to specify desktop or application actions or configuration options.

URI Specification
Use the following syntax to create URIs to start Horizon Client:
vmware-view://[authority-part][/path-part][?query-part]

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Using VMware Horizon Client for iOS

The only required element is the URI scheme, vmware-view. For some versions of some client operating
systems, the scheme name is case-sensitive. Therefore, use vmware-view.
Important In all parts, non-ASCII characters must first be encoded according to UTF-8 [STD63], and then
each octet of the corresponding UTF-8 sequence must be percent-encoded to be represented as URI
characters.
For information about encoding for ASCII characters, see the URL encoding reference at
http://www.utf8-chartable.de/.
authority-part

Specifies the server address and, optionally, a user name, a non-default port
number, or both. Underscores (_) are not supported in server names. Server
names must conform to DNS syntax.
To specify a user name, use the following syntax:
user1@server-address

You cannot specify a UPN address, which includes the domain. To specify
the domain, you can use the domainName query part in the URI.
To specify a port number, use the following syntax:
server-address:port-number

path-part

Specifies the desktop or application. Use the desktop display name or
application display name. This name is the one specified in Horizon
Administrator when the desktop or application pool was created. If the
display name has a space in it, use the %20 encoding mechanism to represent
the space.

query-part

Specifies the configuration options to use or the desktop or application
actions to perform. Queries are not case-sensitive. To use multiple queries,
use an ampersand (&) between the queries. If queries conflict with each
other, the last query in the list is used. Use the following syntax:
query1=value1[&query2=value2...]

Supported Queries
This topic lists the queries that are supported for this type of Horizon Client. If you are creating URIs for
multiple types of clients, such as desktop clients and mobile clients, see the Using VMware Horizon Client
guide for each type of client system.
action

Table 2‑1. Values That Can Be Used With the action Query
Value

Description

browse

Displays a list of available desktops and applications hosted on the
specified server. You are not required to specify a desktop or
application when using this action.
If you use the browse action and specify a desktop or application,
the desktop or application is highlighted in the list of available
items.

start-session

Opens the specified desktop or application. If no action query is
provided and the desktop or application name is provided,
start-session is the default action.

reset

Shuts down and restarts the specified desktop or remote
application. Unsaved data is lost. Resetting a remote desktop is the
equivalent of pressing the Reset button on a physical PC.

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Chapter 2 Using URIs to Configure Horizon Client

Table 2‑1. Values That Can Be Used With the action Query (Continued)

args

Value

Description

restart

Shuts down and restarts the specified desktop. Restarting a remote
desktop is the equivalent of the Windows operating system restart
command. The operating system usually prompts the user to save
any unsaved data before it restarts.

logoff

Logs the user out of the guest operating system in the remote
desktop. If you specify an application, the action is ignored or the
end user sees the warning message "Invalid URI action."

Specifies command-line arguments to add to remote application launch. Use
the syntax args=value, where value is a string. Use percent encoding for the
following characters:
n

For a colon (:), use %3A

For a back slash (\), use %5C

For a space ( ), use %20

For a double quotation mark ("), use %22

For example, to specify the filename "My new file.txt" for the Notepad++
application, use %22My%20new%20file.txt%22.
appProtocol

For remote applications, valid values are PCOIP and BLAST. For example, to
specify PCoIP, use the syntax appProtocol=PCOIP.

defaultLaunchView

Sets the default launch view for Horizon Client. Valid values are recent and
servers.

desktopProtocol

For remote desktops, valid values are PCOIP and BLAST. For example, to
specify PCoIP, use the syntax desktopProtocol=PCOIP.

domainName

The NETBIOS domain name associated with the user who is connecting to
the remote desktop or application. For example, you might use mycompany
rather than mycompany.com.

tokenUserName

Specifies the RSA or RADIUS user name. Use this query only if the RSA or
RADIUS user name is different from the Active Directory user name. If you
do not specify this query and RSA or RADIUS authentication is required, the
Windows user name is used. The syntax is tokenUserName=name.

Examples of vmware-view URIs
You can create hypertext links or buttons with the vmware-view URI scheme and include these links in email
or on a Web page. Your end users can click these links to, for example, open a particular remote desktop
with the startup options you specify.

URI Syntax Examples
Each URI example is followed by a description of what the end user sees after clicking the URI link.
1

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vmware-view://view.mycompany.com/Primary%20Desktop?action=start-session

Using VMware Horizon Client for iOS

Horizon Client starts and connects to the view.mycompany.com server. The login box prompts the user for
a user name, domain name, and password. After a successful login, the client connects to the desktop
whose display name is displayed as Primary Desktop, and the user is logged in to the guest operating
system.
Note The default display protocol and window size are used. The default display protocol is PCoIP.
The default window size is full screen.
2

vmware-view://view.mycompany.com:7555/Primary%20Desktop

This URI has the same effect as the previous example, except that it uses the nondefault port of 7555 for
Connection Server. (The default port is 443.) Because a desktop identifier is provided, the desktop opens
even though the start-session action is not included in the URI.
3

vmware-view://fred@view.mycompany.com/Finance%20Desktop?desktopProtocol=PCOIP

Horizon Client starts and connects to the view.mycompany.com server. In the login box, the User name
text box is populated with the name fred. The user must supply the domain name and password. After
a successful login, the client connects to the desktop whose display name is displayed as Finance
Desktop, and the user is logged in to the guest operating system. The connection uses the PCoIP
display protocol.
4

vmware-view://view.mycompany.com/Calculator?action=start-session&appProtocol=BLAST

Horizon Client starts and connects to the view.mycompany.com server. In the login box, the user must
supply the user name, domain name, and password. After a successful login, the client connects to the
application whose display name is displayed as Calculator. The connection uses the VMware Blast
display protocol.
5

vmware-view://fred@view.mycompany.com/Finance%20Desktop?domainName=mycompany

Horizon Client starts and connects to the view.mycompany.com server. In the login box, the User name
text box is populated with the name fred, and the Domain text box is populated with mycompany. The
user must supply only a password. After a successful login, the client connects to the desktop whose
display name is displayed as Finance Desktop, and the user is logged in to the guest operating system.
6

vmware-view://view.mycompany.com/

Horizon Client starts and the user is taken to the login prompt for connecting to the
view.mycompany.com server.
7

vmware-view://view.mycompany.com/Primary%20Desktop?action=reset

Horizon Client starts and connects to the view.mycompany.com server. The login box prompts the user for
a user name, domain name, and password. After a successful login, Horizon Client displays a dialog
box that prompts the user to confirm the reset operation for Primary Desktop.
Note This action is available only if a Horizon administrator has enabled the desktop reset feature for
the desktop.
8

vmware-view://view.mycompany.com/Primary%20Desktop?action=restart

Horizon Client starts and connects to the view.mycompany.com server. The login box prompts the user for
a user name, domain name, and password. After a successful login, Horizon Client displays a dialog
box that prompts the user to confirm the restart operation for Primary Desktop.
Note This action is available only if a Horizon administrator has enabled the desktop restart feature
for the desktop.
9

vmware-view://

If the client is already running, the Horizon Client application comes to the foreground. If the client is
not already running, Horizon Client starts.

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Chapter 2 Using URIs to Configure Horizon Client

vmware-view://?defaultlaunchview=recent

Horizon Client starts and the user sees the Recent window.
11

vmware-view://10.10.10.10/My%20Notepad++?args=%22My%20new%20file.txt%22

Launches My Notepad++ on server 10.10.10.10 and passes the argument My new file.txt in the
application launch command. The filename is enclosed in double quotes because it contains spaces.
12

vmware-view://10.10.10.10/Notepad++%2012?args=a.txt%20b.txt

Launches Notepad++ 12 on server 10.10.10.10 and passes the argument a.text b.txt in the application
launch command. Because the argument is not enclosed in quotes, a space separates the filenames and
the two files are opened separately in Notepad++.
Note Applications can differ in the way they use command line arguments. For example, if you pass
the argument a.txt b.txt to Wordpad, Wordpad will open only one file, a.txt.

HTML Code Examples
You can use URIs to make hypertext links and buttons to include in emails or on Web pages. The following
examples show how to use the URI from the first URI example to code a hypertext link that says, Test Link,
and a button that says, TestButton.

Test
Link

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Using VMware Horizon Client for iOS

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Managing Remote Desktop and
Application Connections

Use Horizon Client to connect to a server, edit the list of servers you connect to, log in to or off of remote
desktops, and use remote applications. For troubleshooting purposes, you can also reset remote desktops
and applications.
Depending on how the administrator configures policies for remote desktops, end users might be able to
perform many operations on their desktops.
This chapter includes the following topics:
n

“Setting the Certificate Checking Mode for Horizon Client,” on page 27

“Connect to a Remote Desktop or Application,” on page 28

“Manage Saved Servers,” on page 30

“Select a Favorite Remote Desktop or Application,” on page 31

“Disconnecting From a Remote Desktop or Application,” on page 32

“Log Off From a Remote Desktop,” on page 32

“Manage Desktop and Application Shortcuts,” on page 32

“Using 3D Touch with Horizon Client,” on page 33

“Using Spotlight Search with Horizon Client,” on page 33

“Using Split View and Slide Over with Horizon Client,” on page 34

“Using the Horizon Client Widget,” on page 34

Setting the Certificate Checking Mode for Horizon Client
Administrators and sometimes end users can configure whether client connections are rejected if any or
some server certificate checks fail.
Certificate checking occurs for SSL connections between Connection Server and Horizon Client. Certificate
verification includes the following checks:
n

Is the certificate intended for a purpose other than verifying the identity of the sender and encrypting
server communications? That is, is it the correct type of certificate?

Has the certificate expired, or is it valid only in the future? That is, is the certificate valid according to
the computer clock?

Does the common name on the certificate match the host name of the server that sends it? A mismatch
can occur if a load balancer redirects Horizon Client to a server that has a certificate that does not match
the host name entered in Horizon Client. Another reason a mismatch can occur is if you enter an IP
address rather than a host name in the client.

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Using VMware Horizon Client for iOS

Is the certificate signed by an unknown or untrusted certificate authority (CA)? Self-signed certificates
are one type of untrusted CA.
To pass this check, the certificate's chain of trust must be rooted in the device's local certificate store.

Important For information about distributing a self-signed root certificate that users can install on their
iOS devices, see the instructions on the Apple Web site. For example, for iPads, see
http://www.apple.com/ipad/business/docs/iPad_Certificates.pdf.
To set the certificate checking mode, tap Settings at the bottom of the Horizon Client window and tap
Server Certificates Verification Mode. You have three choices:
n

Never connect to untrusted servers. If any of the certificate checks fails, the client cannot connect to the
server. An error message lists the checks that failed.

Warn before connecting to untrusted servers. If a certificate check fails because the server uses a selfsigned certificate, you can click Continue to ignore the warning. For self-signed certificates, the
certificate name is not required to match the server name you entered in Horizon Client.

Do not verify server identity certificates. This setting means that no certificate checking occurs.

If the certificate checking mode is set to Warn, you can still connect to a Connection Server instance that uses
a self-signed certificate.
If an administrator later installs a security certificate from a trusted certificate authority, so that all certificate
checks pass when you connect, this trusted connection is remembered for that specific server. In the future,
if that server ever presents a self-signed certificate again, the connection fails. After a particular server
presents a fully verifiable certificate, it must always do so.

Connect to a Remote Desktop or Application
To connect to a remote desktop or application, you must provide the name of a server and supply
credentials for your user account.
To use remote applications, you must connect to Connection Server 6.0 or later.
Note Before you have end users access their remote desktops, test that you can log in to a remote desktop
from a client device.
Prerequisites
n

Obtain login credentials, such as an Active Directory user name and password, RSA SecurID user name
and passcode, or RADIUS authentication user name and passcode.

Obtain the NETBIOS domain name for logging in. For example, you might use mycompany rather than
mycompany.com.

Perform the administrative tasks described in “Preparing Connection Server for Horizon Client,” on
page 11.

If you are outside the corporate network and are not using a security server to access the remote
desktop or application, verify that your client device is set up to use a VPN connection and turn on that
connection.
Important In most cases, use a security server rather than a VPN.
If your company has an internal wireless network to provide routable access to remote desktops that
your device can use, you do not have to set up a security server or VPN connection.

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Chapter 3 Managing Remote Desktop and Application Connections

Verify that you have the fully qualified domain name (FQDN) of the server that provides access to the
remote desktop or application. Underscores (_) are not supported in server names. If the port is not 443,
you also need the port number.

If you plan to use embedded RSA SecurID software, verify that you have the correct CT-KIP URL and
activation code. See “Using Embedded RSA SecurID Software Tokens,” on page 13.

Configure the certificate checking mode for the SSL certificate presented by Connection Server. See
“Setting the Certificate Checking Mode for Horizon Client,” on page 27.

If you plan to use Touch ID to authenticate, add at least one fingerprint in the Touch ID & Passcode
setting on your iOS device. For complete Touch ID authentication requirements, see “Touch ID
Authentication Requirements,” on page 10.

Procedure
1

If a VPN connection is required, turn on the VPN.

On your iOS device, tap the Horizon app icon.

Connect to a server.
Option

Action

Connect to a new server

Enter the name of a server, enter a description (optional), and tap Add
Server.

Connect to an existing server

Tap the server icon on the Servers window.

Connections between Horizon Client and servers always use SSL. The default port for SSL connections
is 443. If the server is not configured to use the default port, use the format shown in this example:
view.company.com:1443.
4

If a smart card is required or optional, select the smart card certificate to use and enter your PIN.
If your smart card has only one certificate, that certificate is already selected. If there are many
certificates, you can scroll through them if necessary.

If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, either type
your credentials or, if you plan to use an embedded RSA SecurID token, install an embedded token.
Option

Action

Existing token

If you use a hardware authentication token or software authentication
token on a smart phone, enter your user name and passcode. The passcode
might include both a PIN and the generated number on the token.

Install software token

Click External Token. In the Install Software Token dialog box, paste the
CT-KIP URL or CTFString URL that your administrator sent to you in
email. If the URL contains an activation code, you do not need to enter
anything in the Password or Activation Code text box.

If you are prompted a second time for RSA SecurID credentials or RADIUS authentication credentials,
enter the next generated number on the token.
Do not enter your PIN and do not enter the same generated number entered previously. If necessary,
wait until a new number is generated.
If this step is required, it is required only when you mistype the first passcode or when configuration
settings in the RSA server change.

(Optional) If the Enable Touch ID setting is available, turn on the setting to use Touch ID to
authenticate.
The Enable Touch ID setting is available only if biometric authentication is enabled on the server and
you have not previously authenticated with Touch ID.

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Using VMware Horizon Client for iOS

If you are prompted for a user name and password, supply Active Directory credentials.
a

Type the user name and password of a user who is entitled to use at least one desktop or
application pool.

Select a domain.
If the Domain drop-down menu is hidden, you must type the user name as username@domain or
domain\username.

(Optional) Tap to toggle the Remember this Password option to on if your administrator has
enabled this feature and if the server certificate can be fully verified.

Tap Login.

If Touch ID is enabled and you are logging in for the first time, your Active Directory credentials are
stored securely in the iOS devices's Keychain for future use.
9

If you are prompted for Touch ID authentication, place your finger on the Home button.

(Optional) Tap Settings at the bottom of the Horizon Client window and tap Preferred Protocol to
select the display protocol to use.
VMware Blast provides better battery life and is the best protocol for high-end 3D and mobile device
users. The default display protocol is PCoIP.

Tap a desktop or application to connect to it.
If you are using smart card authentication, you are not prompted to supply your PIN again, but the
login process takes longer than if you use Active Directory authentication.
If you are connecting to a published desktop, which is hosted on a Microsoft RDS host, and if the
desktop is already set to use the Microsoft RDP display protocol, you cannot connect immediately. You
are prompted to have the system log you off the remote operating system so that a connection can be
made with the PCoIP display protocol or the VMware Blast display protocol. VMware Blast requires
Horizon Agent 7.0 or later.

After you connect to a desktop or application for the first time, a shortcut for the desktop or application is
saved to the Recent window. The next time you want to connect to the remote desktop or application, you
can tap the shortcut instead of tapping the server's name.

Manage Saved Servers
When you connect to a server, Horizon Client saves the server to the Servers window. You can edit and
remove saved servers.
Horizon Client saves the server, even if you mistype the name or type the wrong IP address. You can delete
or change this information.
Important You tap a server name to connect to the server.
Procedure
1

Tap Servers (cloud icon) at the bottom of the window to display the saved servers.

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Chapter 3 Managing Remote Desktop and Application Connections

To manage a saved server, touch and hold the server icon until the context menu appears.
Option

Action

Change the user name, domain,
server name, or description

a
b
c

Remove a server

Tap Delete Server in the context menu.
The desktop and application shortcuts associated with the server are also
deleted.

Forget a saved password

Tap Forget Password in the context menu. This option is available only if
you previously saved your password.

Disable Touch ID

Tap Sign Out. This option is available only if you previously enabled
Touch ID.

Tap Edit Server in the context menu.
Make your changes on the Edit Server window.
Tap Update to save your changes.

Select a Favorite Remote Desktop or Application
You can select remote desktops and applications as favorites. Favorites are identified by a star. The star helps
you quickly find your favorite desktops and applications. Your favorite selections are saved, even after you
log off from the server.
Prerequisites
Obtain the credentials you need to connect to the server, such as a user name and password or RSA SecurID
and passcode.
Procedure
1

Tap Servers (cloud icon) at the bottom of the window and tap the server icon to connect to the server.

If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.

Perform these steps to select or deselect a desktop or application as a favorite.

Option

Action

Select a favorite

Touch and hold the desktop or application name until the context menu
appears and tap Mark as Favorite. A star appears in the upper right corner
of the name and the name appears on the Favorites page.

Deselect a favorite

Touch and hold the desktop or application name until the context menu
appears and tap Unmark Favorite. A star no longer appears in the upper
right corner of the name and the name disappears from the Favorites page.

(Optional) Tap Favorites (star icon) at the bottom of the window to display only favorite desktops or
applications.
You can tap All (cloud icon) at the bottom of the window to display all the available desktops and
applications.

VMware, Inc.

Using VMware Horizon Client for iOS

Disconnecting From a Remote Desktop or Application
You can disconnect from a remote desktop without logging off, so that applications remain open on the
remote desktop. You can also disconnect from a remote application so that the remote application remains
open.
When you are logged in to the remote desktop or application, you can disconnect by tapping the
Horizon Client Tools radial menu icon and tapping the Disconnect icon.
Note A Horizon administrator can configure your desktop to automatically log off when disconnected. In
that case, any open programs in your desktop are stopped.

Log Off From a Remote Desktop
You can log off from a remote desktop operating system, even if you do not have a desktop open in
Horizon Client.
If you are currently connected to and logged in to a remote desktop, you can use the Windows Start menu
to log off. After Windows logs you off, the desktop is disconnected.
Note Any unsaved files that are open on the remote desktop are closed during the logoff operation.
Prerequisites
n

Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.

If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 28.

Procedure
1

Tap Servers (cloud icon) at the bottom of the window and tap the server icon.

If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.

Touch and hold the desktop name until the context menu appears.

Tap Log Off in the context menu.

What to do next
Tap the Logout button in the upper-left corner of the window to disconnect from the server.

Manage Desktop and Application Shortcuts
After you connect to a remote desktop or application, Horizon Client saves a shortcut for the recently used
desktop or application. You can rearrange and remove these shortcuts.
Desktop and application shortcuts can appear on multiple pages and you can swipe across pages to see
more shortcuts. Horizon Client creates new pages, as needed, to accommodate all of your shortcuts.
Procedure
n

Perform these steps to remove a desktop or application shortcut from the Recent window.
a

Touch and hold the shortcut.

Tap the X button.

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Chapter 3 Managing Remote Desktop and Application Connections

To move a desktop or application shortcut, touch and hold the shortcut, drag it to the new location, and
tap Done.
You cannot drag a shortcut to another page unless that page already exists.

Using 3D Touch with Horizon Client
You can use Peek and Pop gestures to interact with Horizon Client on a 3D Touch-enabled iPhone 6s or
iPhone 6s Plus.

Using Peek and Pop with the Horizon app
You can Peek at the Horizon app on your iOS device Home screen to show a quick action menu. On the
quick action menu, you can tap the Connect to Most Recent Server item to quickly connect to the most
recently used server. If a recent server does not exist, you can tap the Connect to Most Recent Server item to
add a new server.
After you connect to a remote desktop or application, Horizon Client adds a shortcut to the desktop or
application to the quick action menu. For example, if you connect to a remote desktop named Win7,
Horizon Client adds Connect to Win7. You can tap a shortcut to quickly connect a remote desktop or
application. The Horizon icon quick action menu can contain up to three shortcuts.

Using Peek and Pop Inside Horizon Client
On the desktop and application selection window, you can Peek at a remote desktop or application to show
a quick action menu. You can tap items in the quick action menu to connect, log off, mark a favorite, and
perform other actions, depending on the remote desktop or application. You can also Pop into a remote
desktop or application to connect to it.
Quick action menus are also available on the Servers, Recent, and Favorites windows. For example, on the
Servers window, you can Peek at a saved server and tap items in the quick action menu to edit, remove, or
connect to the server. On the Recent window, you can Peek at a remote desktop or application shortcut and
tap items in the quick action menu to remove the shortcut or connect to the desktop or application. You can
also Pop into a saved server or remote desktop or application shortcut to connect to it.

Enabling Peek for the Horizon Client Tools
By default, the Horizon Client Tools radial menu icon appears in the middle of the window when you are
connected to a remote desktop or application. You tap the radial menu icon to expand the menu and display
icons for each tool, which you tap to select. For pictures of the radial menu icon and tools icons, see
Table 4-6.
If you enable Peek for the Horizon Client Tools, the Horizon Client Tools radial menu icon does not appear.
To display the icons for each tool, press deeply on any place on the window.
To enable Peek for the Horizon Client Tools, tap Settings at the bottom of the Horizon Client window, tap
Touch, and toggle the Peek for the menu setting to on. If you are connected to a remote desktop or
application, you can access settings by tapping the Settings (gear) icon in the Horizon Client Tools radial
menu.

Using Spotlight Search with Horizon Client
You can use Spotlight search on iOS 9 and later devices to search for and connect to remote desktops and
applications.
When you log in to a server in Horizon Client, the remote desktops and applications on the server are added
to the Spotlight index. Only the remote desktops and applications on the last server to which you logged in
are indexed.

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Using VMware Horizon Client for iOS

To use Spotlight search to search for a particular remote desktop or application, type its name or a partial
name in the Spotlight search field. For example, to find a remote desktop named Win 2008 RDS Desktop,
you might type Win or RDS.
To use Spotlight search to find your favorite remote desktops and applications, type favorite in the
Spotlight search field. To search for any remote desktop or application, type vmware or horizon in the
Spotlight search field. The search results can contain up to 10 items.
To connect to a remote desktop or application, tap its name in the search results. If you are not currently
connected to the server, the Horizon Client login window appears and you can log in.

Using Split View and Slide Over with Horizon Client
You can use Split View and Slide Over with Horizon Client on any iPad model that supports Split View and
Slide Over and is running iOS 9 or later.
With Split View and Slide Over, you can open Horizon Client and another app at the same time. You can run
Horizon Client as either the primary app or the secondary app.
If you rotate your device or slide the vertical divider that separates the primary and secondary apps,
Horizon Client automatically adjusts to fit the size of the window. If you are connected to a remote desktop,
the remote desktop automatically adjusts to fit the size of the window if the Resolution setting is set to Auto
- Fit. For information about setting the resolution for a remote desktop, see “Changing the Display
Resolution Setting,” on page 48.
Note Horizon Client does not support Picture in Picture.

Using the Horizon Client Widget
If you have an iOS 10 or later device, you can add the Horizon Client widget to your iOS device Search
screen.
To add the Horizon Client widget to the Search screen, click Edit on the Search screen, tap the green plus (+)
button next to Horizon Client in the widget list, and click Done.
If you have never connected to a remote desktop or application, the Horizon Client widget displays No
desktop/application was launched yet. After you connect to a remote desktop or application, a shortcut
for the recently used remote desktop or application appears in the widget. You can tap this shortcut to open
the remote desktop or application from your Search screen.
If you have a 3D Touch-enabled device, the Horizon Client widget can appear in the quick action menu
when you apply pressure to the Horizon app on your iOS device Home screen.

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Using a Microsoft Windows Desktop
or Application

On iOS devices, Horizon Client includes additional features to aid in navigation.
This chapter includes the following topics:
n

“Feature Support Matrix for iOS,” on page 36

“External Keyboards and Input Devices,” on page 38

“Enable the Japanese 106/109 Keyboard Layout,” on page 39

“Using the Real-Time Audio-Video Feature for Microphones,” on page 39

“Using Native Operating System Gestures with Touch Redirection,” on page 39

“Using the Unity Touch Sidebar with a Remote Desktop,” on page 40

“Using the Unity Touch Sidebar with a Remote Application,” on page 42

“Horizon Client Tools on a Mobile Device,” on page 43

“Gestures,” on page 45

“Multitasking,” on page 46

“Copying and Pasting Text and Images,” on page 46

“Saving Documents in a Remote Application,” on page 47

“Configure Horizon Client to Support Reversed Mouse Buttons,” on page 47

“Screen Resolutions and Using External Displays,” on page 48

“PCoIP Client-Side Image Cache,” on page 49

“Suppress the Cellular Data Warning Message,” on page 49

“Internationalization,” on page 50

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Using VMware Horizon Client for iOS

Feature Support Matrix for iOS
Some features are supported on one type of Horizon Client but not on another.
Table 4‑1. Features Supported on Windows Desktops for iOS Horizon Clients

Windows
XP Desktop

Windows Server
2008/2012 R2 or
Windows Server
2016 Desktop

Windows
10 Desktop

Windows
8.x Desktop

Windows
7 Desktop

Windows
Vista
Desktop

RSA SecurID or
RADIUS

Limited

Single sign-on

Limited

PCoIP display protocol

Limited

VMware Blast display
protocol

Location-based printing

Limited

Smart cards

Limited

Feature

RDP display protocol

USB access
Real-Time Audio-Video
(audio-in only)
Wyse MMR
Windows 7 MMR
Virtual printing

Multiple monitors

Windows 10 desktops require View Agent 6.2 or later or Horizon Agent 7.0 or later. Windows Server 2012
R2 desktops require View Agent 6.1 or later or Horizon Agent 7.0 or later. Windows Server 2016 desktops
require Horizon Agent 7.0.2 or later.
Important View Agent 6.1 and later and Horizon Agent 7.0 and later releases do not support Windows XP
and Windows Vista desktops. View Agent 6.0.2 is the last View release that supports these guest operating
systems. Customers who have an extended support agreement with Microsoft for Windows XP and Vista,
and an extended support agreement with VMware for these guest operating systems, can deploy the View
Agent 6.0.2 version of their Windows XP and Vista desktops with Connection Server 6.1.
For descriptions of these features, see the View Planning document.

Feature Support for Published Desktops on RDS Hosts
RDS hosts are server computers that have Windows Remote Desktop Services and View Agent or
Horizon Agent installed. Multiple users can have desktop sessions on an RDS host simultaneously. An RDS
host can be either a physical machine or a virtual machine.
Note The following table contains rows only for the features that are supported. Where the text specifies a
minimum version of View Agent, the text "and later" is meant to include Horizon Agent 7.0.x and later.

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Chapter 4 Using a Microsoft Windows Desktop or Application

Table 4‑2. Features Supported for RDS Hosts with View Agent 6.0.x or Later, or Horizon Agent 7.0.x or
Later, Installed
Feature

Windows Server 2008 R2
RDS Host

Windows Server 2012
RDS Host

Windows Server 2016 RDS
Host

RSA SecurID or RADIUS

Horizon Agent 7.0.2 and later

Smart card

View Agent 6.1 and later

Horizon Agent 7.0.2 and later

Single sign-on

Horizon Agent 7.0.2 and later

RDP display protocol (for
desktop clients)

Horizon Agent 7.0.2 and later

PCoIP display protocol

Horizon Agent 7.0.2 and later

VMware Blast display
protocol

Horizon Agent 7.0 and later

Horizon Agent 7.0 and
later

Horizon Agent 7.0.2 and later

HTML Access

View Agent 6.0.2 and later
(virtual machine only)

View Agent 6.0.2 and
later (virtual machine
only)

Horizon Agent 7.0.2 and later

Virtual printing (for desktop
clients)

View Agent 6.0.1 and later
(virtual machine only)

View Agent 6.0.1 and
later (virtual machine
only)

Horizon Agent 7.0.2 and later
(virtual machine only)

Location-based printing

View Agent 6.0.1 and later
(virtual machine only)

View Agent 6.0.1 and
later (virtual machine
only)

Horizon Agent 7.0.2 and later
(virtual machine only)

Multiple monitors (for
desktop clients)

Horizon Agent 7.0.2 and later

Unity Touch (for mobile and
Chrome OS clients)

Horizon Agent 7.0.2 and later

Real-Time Audio-Video
(RTAV)

Horizon Agent 7.0.2 and
later

Horizon Agent 7.0.3 and later

For information about which editions of each guest operating system are supported, or which service packs,
see the View Installation document.

Limitations for Specific Features
Specific features that are supported on Windows desktops for Horizon Client for iOS have certain
restrictions.
Table 4‑3. Requirements for Specific Features
Feature

Requirements

Left Handed Mode

This feature is iOS specific. If your remote desktop is
configured so that the primary and secondary mouse
buttons are switched, use the Left Handed Mode feature.
See “Configure Horizon Client to Support Reversed Mouse
Buttons,” on page 47.

Location-based printing for Windows Server 2008 R2
desktops, RDS desktops (on virtual machine RDS hosts),
and remote applications

Horizon 6.0.1 with View and later servers.

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Using VMware Horizon Client for iOS

Table 4‑3. Requirements for Specific Features (Continued)
Feature

Requirements

Smart cards for RDS desktops

View Agent 6.1 and later.

Real-Time Audio-Video (audio-in only)

See “System Requirements for Real-Time Audio-Video,” on
page 8

Note You can also use Horizon Client to securely access remote Windows-based applications, in addition
to remote desktops. Selecting an application in Horizon Client opens a window for that application on the
local client device, and the application looks and behaves as if it were locally installed.
You can use remote applications only if you are connected to Connection Server 6.0 or later. For information
about which operating systems are supported for the RDS host, which provides published applications and
published desktops, see the View Installation document.

Feature Support for Linux Desktops
Some Linux guest operating systems are supported if you have View Agent 6.1.1 or later or Horizon Agent
7.0 or later. For a list of supported Linux operating systems and information about supported features, see
the Setting Up Horizon 6 for Linux Desktops or Setting Up Horizon 7 for Linux Desktops document.

External Keyboards and Input Devices
Horizon Client supports the iPad Keyboard Dock and Apple Wireless Keyboard (Bluetooth) external
keyboards. Horizon Client supports Apple Pencil as a pointer device on iPad Pro and the Swiftpoint GT
mouse on any iOS device that the Swiftpoint GT mouse supports.

Using an External Keyboard
Horizon Client automatically detects the iPad Keyboard Dock external keyboard. To use the Apple Wireless
Keyboard (Bluetooth) with a remote desktop or application, you must first pair the keyboard with the client
device. After you pair the keyboard with the iPad, make sure that you do not have the onscreen keyboard in
split keyboard mode when you attempt to make the iPad detect the Bluetooth keyboard. To make the client
device detect the wireless keyboard, tap the screen with three fingers at the same time, or tap the Keyboard
button in the Horizon Client Tools.
Also with the Apple Wireless Keyboard (Bluetooth), after the external keyboard is detected, you cannot use
the Horizon Client Tools or three-finger tap to display the onscreen keyboard. You must first deactivate the
external keyboard by pressing its Eject key.
Note The Apple Wireless Keyboard (Bluetooth) does not input the Japanese full-width tilde correctly in
remote desktops.

Using the Swiftpoint GT Mouse
Horizon Client automatically detects the SwiftPoint GT mouse. To use the Swiftpoint GT mouse with a
remote desktop or application, you must first pair the mouse with the client device. After you pair the
mouse with the device, mouse actions are redirected to remote desktops and applications that you open
with Horizon Client.

International Keyboards
You can input characters for English, Japanese, French, German, Simplified Chinese, Traditional Chinese,
Korean, and Spanish.

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Chapter 4 Using a Microsoft Windows Desktop or Application

Use an English keyboard on your iOS device with a remote desktop that uses a Korean or Japanese input
method editor (IME). If you use a Korean or Japanese keyboard on your iOS device and you connect to a
remote desktop that uses a Korean or Japanese IME, the remote desktop Windows IME English/Korean or
English/Japanese mode is not synchronized with the iOS keyboard locale.

Enable the Japanese 106/109 Keyboard Layout
If you are connected to a Windows XP desktop, you can configure Horizon Client to use the Japanese
106/109 keyboard layout.
Prerequisites
Use Horizon Client to connect to a Windows XP desktop that has the Japanese keyboard layout enabled.
Procedure
1

Use the Horizon Client Tools to display the Options dialog box.

Tap to toggle the Japanese 106/109 Keyboard option to on.
This setting is disabled if the keyboard layout on the Windows XP desktop is not set to Japanese. This
setting is hidden if the desktop is not running Windows XP.

Tap Done.

Using the Real-Time Audio-Video Feature for Microphones
With the Real-Time Audio-Video feature, you can use a microphone connected to your mobile device on
your remote desktop. Real-Time Audio-Video is compatible with standard audio devices and with standard
conferencing applications such as Skype, WebEx, and Google Hangouts.
Real-Time Audio-Video is enabled by default when you install Horizon Client on your device.
Note Only the audio-in feature is supported. The video feature is not supported.
For information about setting up the Real-Time Audio-Video feature on a remote desktop, see the
Configuring Remote Desktop Features in Horizon 7 document.
The first time you use the microphone, Horizon Client prompts you for permission to access it. You must
grant permission for the microphone to work with your remote desktop. You can enable and disable access
to the microphone by changing the Microphone permission for Horizon Client in the iOS Settings app.

Using Native Operating System Gestures with Touch Redirection
You can use native operating system gestures from your touch-based mobile device when you are connected
to a Windows 8, Windows 10, or Windows Server 2012 remote desktop, or to a remote application that is
hosted on Windows Server 2012. For example, you can touch, hold, and release an item on a Windows 8
desktop to display the item's context menu.
When touch redirection is enabled, you can use only native operating system touch gestures. Horizon Client
local gestures, such as double-click and pinch, no longer work. You must drag the Unity Touch tab button to
display the Unity Touch sidebar.
Touch redirection is enabled by default when you connect to a Windows 8, Windows 10, or Windows Server
2012 remote desktop, or to a remote application that is hosted on Windows Server 2012.
To disable touch redirection, tap Settings at the bottom of the Horizon Client window, tap Touch, and toggle
the Windows Native Touch Gestures setting to off. If you are connected to a remote desktop or application,
you can access settings by tapping the Settings (gear) icon in the Horizon Client Tools radial menu.

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Using VMware Horizon Client for iOS

Using the Unity Touch Sidebar with a Remote Desktop
You can quickly navigate to a remote desktop application or file from a Unity Touch sidebar. From this
sidebar, you can open files and applications, switch between running applications, and minimize, maximize,
restore, or close windows and applications in a remote desktop.
If the Unity Touch feature is enabled, the sidebar appears on the left side of the window when you first
access a remote desktop.
Figure 4‑1. Unity Touch Sidebar

If you access a desktop that has Unity Touch enabled but the sidebar is not displayed, you can see a tab on
the left side of the window. Besides swiping this tab to the right to open the sidebar, you can slide the tab up
or down.
From this sidebar, you can perform many actions on a file or application.
Table 4‑4. Unity Touch Sidebar Actions for a Remote Desktop

Action

Procedure

Show the sidebar

Swipe the tab to the right. When the sidebar is open, you cannot perform actions on the
desktop window or the Horizon Client Tools radial menu.

Hide the sidebar

Swipe the tab to the left to close the sidebar. When the sidebar is open, you cannot
perform actions on the desktop window or the Horizon Client Tools radial menu.
You can also touch the desktop window, including the Horizon Client Tools radial
menu, to hide the sidebar.

Navigate to an application

Tap All Programs and navigate to the application just as you would from the Windows
Start menu.

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Chapter 4 Using a Microsoft Windows Desktop or Application

Table 4‑4. Unity Touch Sidebar Actions for a Remote Desktop (Continued)
Action

Procedure

Navigate to a file

Tap My Files to access the User folder, and navigate to the file. My Files includes
folders such as My Pictures, My Documents, and Downloads.
My Files includes the folders in the user profile (%USERPROFILE% directory). If you
relocate the system folder in the %USERPROFILE% directory, the My Files menu can
also display content from the relocated folder, whether it is a local relocated folder or a
network share folder.

Search for an application or file

n
n
n
n

Tap in the Search box and type the name of the application or file.
To use voice dictation, tap the microphone on the keyboard.
To launch an application or file, tap the name of the application or file in the search
results.
To return to the home view of the sidebar, tap the X to close the Search box.

Open an application or file

Tap the name of the file or application in the sidebar. The application starts and the
sidebar closes.

Switch between running
applications or open windows

Tap the application name under Running Applications. If more than one file is open
for one application, tap the chevron (>) next to the application to expand the list.

Minimize a running application
or window

1
2
3

Maximize a running
application or window

1
2
3

Touch the application name under Running Applications and swipe from right to
left.
Tap the More button that appears.
Tap Minimize.
Touch the application name under Running Applications and swipe from right to
left.
Tap the More button that appears.
Tap Maximize.

Close a running application or
window

Touch the application name under Running Applications and swipe from right to left.
Tap the Close button that appears.

Restore a running application
or window to its previous size
and position

Create a list of favorite
applications or files

2
3

Touch the application name under Running Applications and swipe from right to
left.
Tap the More button that appears.
Tap Restore.
Search for the application or file, or tap Manage under the Favorite Applications
or Favorite Documents list.
If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications
or Favorite Files.
Tap the check box next to the names of your favorites in the search results or in the
list of available applications or files.

The favorite that you add last appears at the top of your favorites list.
Your favorites are remembered across all of your mobile devices so that, for example,
you have the same list whether using your smart phone or your tablet.
Remove an application or file
from the favorites list

2
Reorder an application or file in
the favorites list

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Search for the application or file, or tap Manage under the Favorite Applications
or Favorite Dcuments list.
If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications
or Favorite Documents.
Tap to remove the check mark next to the name of the application or file in the
favorites list.
Tap Manage under the Favorite Applications or Favorite Documents list.
If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications
or Favorite Documents.
In the favorites list, touch and hold the handle on the left side of the application or
file name and drag the favorite up or down the list.

Using VMware Horizon Client for iOS

Note To use the Unity Touch feature with View 5.3.x desktops, the Remote Experience Agent must be
installed on the desktops. If you have the Remote Experience Agent installed but want to turn off this
feature, you can set a registry value on the remote desktop.
If users have a floating desktop, users’ favorite applications and files can be saved only if Windows roaming
user profiles are configured for the desktop. Administrators can create a default Favorite Applications list
that end users see the first time the sidebar appears.

Using the Unity Touch Sidebar with a Remote Application
You can quickly navigate to a remote application from a Unity Touch sidebar. From this sidebar, you can
launch applications, switch between running applications, and minimize, maximize, restore, or close remote
applications. You can also switch to a remote desktop.
When you access a remote application, the Unity Touch sidebar appears on the left side of the window. If the
Unity Touch sidebar is closed, a tab appears on the left side of the window. You can swipe this tab to the
right to reopen the sidebar. You can also slide the tab up or down.
Note You can use remote applications only if you are connected to Connection Server 6.0 or later.
Figure 4‑2. Unity Touch Sidebar for a Remote Application

From the Unity Touch sidebar, you can perform many actions on a remote application.
Table 4‑5. Unity Touch Sidebar Actions for a Remote Application

Action

Procedure

Show the sidebar

Swipe the tab to the right to open the sidebar. When the sidebar is open, you cannot
perform actions on the application window.

Hide the sidebar

Swipe the tab to the left to close the sidebar. When the sidebar is open, you cannot
perform actions on the application window.
In Horizon Client 3.1 and later, you can also touch the application window, including
the Horizon Client Tools radial menu, to hide the sidebar.

Switch between running
applications

Tap the application under Current Connection.

Open an application

Tap the name of the application under Available Applications in the sidebar. The
application starts and the sidebar closes.

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Chapter 4 Using a Microsoft Windows Desktop or Application

Table 4‑5. Unity Touch Sidebar Actions for a Remote Application (Continued)
Action

Procedure

Close a running application

1
2

Minimize a running application

1
2
3

Maximize a running application

1
2
3

Restore a running application

1
2
3

Switch to a remote desktop

Touch the application name under Current Connection and swipe from right to
left.
Tap the Close button that appears.
Touch the application name under Current Connection and swipe from right to
left.
Tap the More button that appears.
Tap Minimize.
Touch the application name under Current Connection and swipe from right to
left.
Tap the More button that appears.
Tap Maximize.
Touch the application name under Current Connection and swipe from right to
left.
Tap the More button that appears.
Tap Restore.

Tap the desktop name under Desktops.

Horizon Client Tools on a Mobile Device
On a mobile device, the Horizon Client Tools include buttons for displaying the onscreen keyboard, virtual
touchpad, configuration settings, and a virtual keypad for arrow keys and function keys.
The Horizon Client radial menu icon appears in the middle of the window when you are connected to a
remote desktop or application. Tap to expand the radial menu and display icons for each tool, which you
can tap to select. Tap outside the tool icons to collapse the icons back into the radial menu icon.
The radial menu includes several tools.
Table 4‑6. Radial Menu Icons
Icon

Description
Horizon Client Tools radial menu

Disconnect

Onscreen keyboard (toggles to show or hide)

Settings

Navigation keys

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Using VMware Horizon Client for iOS

Table 4‑6. Radial Menu Icons (Continued)
Icon

Description
Virtual touchpad

Gesture help

Onscreen Keyboard
The onscreen keyboard has more keys than the standard onscreen keyboard, for example, Control keys and
function keys are available. To display the onscreen keyboard, tap the screen with three fingers at the same
time or tap the Keyboard icon.
You can also use the feature that displays the onscreen keyboard whenever you tap a text field, such as in a
note or new contact. If you then tap in an area that is not a text field, the keyboard is dismissed.
Important To use the three-finger tap, make sure the iOS accessibility feature for zooming is turned off.
When the zoom accessibility feature is turned on, you zoom by double-tapping with three fingers, and
tapping once with three fingers does nothing.
Even if you use an external keyboard, a one-row onscreen keyboard might still appear, which contains
function keys, and the Ctrl, Alt, Win, and arrow keys. Some external keyboards do not have all these keys.

Sending a String of Characters
From the onscreen keyboard, tap the pen icon on the left side of the Ctrl key to display the local input buffer.
Text that you type into this text box is not sent to an application until you tap Send. For example, if you
open an application such as Notepad and tap the pen icon, the text that you type does not appear in the
Notepad application until you tap Send.
Use this feature if you have a poor network connection. That is, use this feature if, when you type a
character, the character does not immediately appear in the application. With this feature, you can quickly
type up to 1,000 characters and then either tap Send or tap Return to have all 1,000 characters appear at
once in the application.

Navigation Keys
Tap the Ctrl/Page icon in the Horizon Client Tools or onscreen keyboard to display the navigation keys.
These keys include Page Up, Page Down, arrow keys, function keys, and other keys that you often use in
Windows environments, such as Alt, Del, Shift, Ctrl, Win, and Esc. You can press and hold arrow keys for
continuous key strokes. For a picture of the Ctrl/Page icon, see the table at the beginning of this topic.
Use the Shift key on this keypad when you need to use key combinations that include the Shift key, such as
Ctrl+Shift. To tap a combination of these keys, such as Ctrl+Alt+Shift, first tap the onscreen Ctrl key. After
the Ctrl key turns blue, tap the onscreen Alt key. After the Alt key turns blue, tap the onscreen Shift key. A
single onscreen key is provided for the key combination Ctrl+Alt+Del.

Onscreen Touchpad and Full-Screen Touchpad
The virtual touchpad can be either regular-size, to resemble a touchpad on a laptop computer, or full screen,
so that the entire device screen is a touchpad.

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Chapter 4 Using a Microsoft Windows Desktop or Application

By default, when you tap the touchpad icon, you can touch anywhere on the screen to move the mouse
pointer. The screen becomes a full-screen touchpad.
n

Moving your finger around the touchpad creates a mouse pointer that moves around the remote
desktop or application.

You can use the regular-size and full-screen virtual touchpad for single-clicking and double-clicking.

The regular touchpad also contains left-click and right-click buttons.

To simulate holding down the left-click button while dragging, double-tap with one finger and then
drag.
To enable this feature, use the Horizon Client Tools to display the Options dialog box, and click to
toggle the Touchpad Tap & Drag option to on.

You can tap with two fingers and then drag to scroll vertically.

You can drag the regular-size virtual touchpad to the side of the device so that you can use your thumb to
operate the touchpad while you are holding the device.
You can make the virtual touchpad resemble the touchpad on a laptop, including right-click and left-click
buttons. Tap to expand the Horizon Client Tools radial menu icon, tap the Settings (gear) icon, tap Touch,
and toggle the Full Screen Touchpad Mode setting to off.
To adjust how quickly the pointer moves when you use the touchpad, tap to expand the Horizon Client
Tools radial menu icon, tap the Settings (gear) icon, tap Touch, and drag the slider in the Touchpad
Sensitivity option.
You can also set the Full Screen Touchpad Mode and Touchpad Sensitivity settings from the
Horizon Client Settings window. Tap Settings at the bottom of the Horizon Client window and tap Touch to
display the touchpad settings.
If you are logged in to a remote desktop when you change the touchpad settings, your touchpad settings are
retained the next time you connect to the remote desktop or application from the same iOS device.

Gestures
VMware has created user interaction aids to help you navigate conventional Windows user interface
elements on a non-Windows device.

Clicking
As in other applications, you tap to click a user interface element.
In a remote desktop, if you tap and hold for a second, a magnifying glass appears, along with a mouse
pointer, for precise placement. This feature is especially helpful when you want to resize a window.
Note If your remote desktop is configured for a left-handed user, see “Configure Horizon Client to
Support Reversed Mouse Buttons,” on page 47.

Right-Clicking
The following options are available for right-clicking:
n

Use the Horizon Client Tools to display the regular virtual touchpad and use the touchpad's right-click
button.

On a touch screen, tap with two fingers at nearly the same time. The right-click occurs where the first
finger tapped.

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Using VMware Horizon Client for iOS

Scrolling and Scrollbars
The following options are available for vertical scrolling.
n

On a touch screen, tap with one or two fingers and then drag to scroll. The text under your fingers
moves in the same direction as your fingers.
Important Scrolling with one finger has the following limitations: It does not work if you have
zoomed in, or when the onscreen keyboard is displayed, or when you are using the full-screen
touchpad.

Use the Horizon Client Tools to display the touchpad, tap the touchpad with two fingers, and then drag
to scroll.

Use the onscreen touchpad to move the mouse pointer and click scroll bars.

Zooming In and Out
As in other applications, pinch your fingers together or apart to zoom on a touch screen.

Window Resizing
If you use the full screen touchpad to resize a window, touch and hold one finger at the corner or side of the
window and drag to resize, or double-tap with one finger and then drag.
If you use the regular-size virtual touchpad, to simulate holding down the left-click button while dragging
the corner or side of a window, double-tap with one finger and then drag.
If you are not using either type of virtual touchpad, tap and hold until the magnifying glass appears at the
corner or side of the window. Move your finger around until the resizing arrows appear. Lift your finger off
the screen. The magnifying glass is replaced by a resizing circle. Tap this resizing circle and drag it to resize
the window.

Sound, Music, and Video
If sound is turned on for your device, you can play audio in a remote desktop.

Multitasking
You can switch between Horizon Client and other apps without losing a remote desktop or application
connection.
In a WiFi network, by default Horizon Client runs in the background for up to three minutes on iOS 7.0 and
later devices. In a 3G network, Horizon Client suspends data transmission when you switch to another app.
Data transmission resumes when you switch back to Horizon Client.

Copying and Pasting Text and Images
By default, you can copy and paste text from your iOS device to a remote desktop or application. If a
Horizon administrator enables the feature, you can also copy and paste text from a remote desktop or
application to your iOS device or between two remote desktops or applications. Supported file formats
include plain text, images, and Rich Text Format (RTF). Some restrictions apply.
A Horizon administrator can set this feature so that copy and paste operations are allowed only from your
iOS device to a remote desktop or application, or only from a remote desktop or application to your iOS
device, or both, or neither.

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Chapter 4 Using a Microsoft Windows Desktop or Application

Data that you copy to the clipboard is automatically copied to the clipboard on the remote desktop when
you log in to the remote desktop. If you are logged in to a remote desktop, data that you copy to the
clipboard on the remote desktop is automatically copied to the clipboard on your iOS device. If RTF data
contains images, the images are lost when Horizon Client synchronizes the RTF data in the clipboard on the
remote desktop with the data in the clipboard on your iOS device.
Horizon administrators configure the ability to copy and paste by configuring group policy settings that
pertain to Horizon Agent. Depending on the Horizon server and agent version, administrators might also be
able to use group policies to restrict clipboard formats during copy and paste operations or use Smart
Policies to control copy and paste behavior in remote desktops. For information, see the Configuring Remote
Desktop Features in Horizon 7 document.
The clipboard can accommodate a maximum of 1 MB of data for copy and paste operations. If the text and
RTF data together use less than maximum clipboard size, the formatted text is pasted. Often the RTF data
cannot be truncated, so that if the text and formatting use more than the maximum clipboard size amount,
the RTF data is discarded, and plain text is pasted. If you are unable to paste all of the formatted text you
selected in one operation, you might need to copy and paste smaller amounts in each operation.

Saving Documents in a Remote Application
With certain remote applications, such as Microsoft Word or WordPad, you can create and save documents.
Where these documents are saved depends on your company's network environment. For example, your
documents might be saved to a home share mounted on your local computer.
Administrators can use an ADMX template file to set a group policy that specifies where documents are
saved. This policy is called Set Remote Desktop Services User Home Directory. For more information, see
the Configuring Remote Desktop Features in Horizon 7 document.

Configure Horizon Client to Support Reversed Mouse Buttons
You can use the Left Handed Mode option if the primary and secondary mouse buttons are switched in
your remote desktop.
If you set the mouse properties inside your remote desktop so that the primary mouse button is the one on
the right side, as many left-handed people do, you must turn on the Left Handed Mode option in
Horizon Client. If you do not turn on this option when mouse buttons are reversed, a single tap acts as a
click of the secondary mouse button. For example, a single tap might display a context menu rather than
selecting something or inserting a cursor.
Procedure
n

If you are already connected to the remote desktop, perform these steps.
a

Tap to expand the Horizon Client Tools radial menu icon and tap the Settings (gear) icon to open
the Settings window.

Tap Touch on the Settings window.

Tap Left Handed Mode to toggle the option to on.

Tap Done to close the Settings window.

If you are not connected to the remote desktop, perform these steps.
a

Tap Settings at the bottom of the Horizon Client window.

Tap Touch on the Settings window.

Tap Left Handed Mode to toggle the option to on.

A single tap now acts as a click with the primary mouse button.

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Using VMware Horizon Client for iOS

Screen Resolutions and Using External Displays
You can use Horizon Client with external displays and you can change screen resolutions.
When you connect your device to an external display or projector, Horizon Client supports certain
maximum display resolutions. You can change the screen resolution used on your device to allow scrolling a
larger screen resolution.

Enlarging the Screen Resolution for a Remote Desktop
By default, the display resolution is set so that the entire Windows desktop fits inside your device, and the
desktop icons and task bar icons are a certain size. If you change the default to a higher resolution, the
desktop still fits inside the device, but the desktop and taskbar icons become smaller.
You can pinch your fingers apart to zoom in and make the desktop larger than the device screen. You can
then tap and drag to access the edges of the desktop.

Changing the Display Resolution Setting
To change the resolution from a remote desktop or application, tap to expand the Horizon Client Tools
radial menu icon, tap the Settings (gear) icon, and tap Resolution. You can also change the resolution from
the Horizon Client Settings window. Tap Settings at the bottom of the Horizon Client window and tap
Resolution.
Note Certain options, including 3/4 Scaling and No Scaling, are not available on iPhone 6 when the device
is in zoomed mode. To display these options, you must exit zoomed mode.

Using High Resolution Mode
You can use the High Resolution Mode feature to obtain the best display quality in remote desktops and
applications.
You can enable High Resolution Mode from the Horizon Client Settings window. Tap Settings at the bottom
of the Horizon Client window, tap Resolution, and tap to toggle the High Resolution Mode setting to on.
To enable High Resolution Mode if you are using a remote desktop or application, tap to expand the
Horizon Client Tools radial menu icon, tap the Settings (gear) icon, tap Resolution, and tap to toggle the
High Resolution Mode setting to on.
The High Resolution Mode feature has the following requirements and limitations:
n

You cannot use the High Resolution Mode feature for existing sessions. You must log out and log in to a
new session for the feature to take effect.

You must have an iPad Pro, or an iPad or iPad mini with Retina display, to use the High Resolution
Mode feature.

The High Resolution Mode feature requires Horizon Agent 7.0.3 or later.

High Resolution Mode is disabled by default.

Using External Monitors and Projectors
You can use the Resolution setting to set a larger resolution for external monitors and projectors.
To display the keyboard and an expanded onscreen touchpad on the device while displaying the remote
desktop on the projector or attached monitor, enable the Presentation Mode setting. The expanded
touchpad and keyboard appear when you plug the device into the external monitor. The device detects the
maximum resolution provided by the external display.

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Chapter 4 Using a Microsoft Windows Desktop or Application

You can mirror the entire device display on a projector or attached monitor, including the Unity Touch
sidebar, by turning off the Presentation mode setting. If you are connected to a remote desktop and the
Presentation Mode setting is enabled, you can click Done to switch to mirror mode.
You can use the Keep the screen alive during Presentation setting to keep the display from turning off after
a period of inactivity while in presentation mode.
You can configure these setting from a remote desktop or application by tapping to expand the
Horizon Client Tools radial menu icon and tapping the Settings (gear) icon. You can also configure these
setting by tapping the Settings (gear) icon at the bottom of the Horizon Client window.

Hiding Sensitive Information on External Displays
When you use Horizon Client with an external monitor or projector, sensitive information, such as
passwords and passcodes, is automatically hidden to protect user data security.

PCoIP Client-Side Image Cache
PCoIP client-side image caching stores image content on the client to avoid retransmission. This feature
reduces bandwidth usage.
The PCoIP image cache captures spatial, as well as temporal, redundancy. For example, when you scroll
down through a PDF document, new content appears from the bottom of the window and the oldest content
disappears from the top of the window. All the other content remains constant and moves upward. The
PCoIP image cache is capable of detecting this spatial and temporal redundancy.
Because during scrolling, the display information sent to the client device is primarily a sequence of cache
indices, using the image cache saves a significant amount of bandwidth. This efficient scrolling has benefits
both on the LAN and over the WAN.
n

On the LAN, where bandwidth is relatively unconstrained, using client-side image caching delivers
significant bandwidth savings.

Over the WAN, to stay within the available bandwidth constraints, scrolling performance would be
degraded without client-side caching. Over the WAN, client-side caching saves bandwidth and ensure a
smooth, highly responsive scrolling experience.

With client-side caching, the client stores portions of the display that were previously transmitted. The cache
size is one-half of the available RAM. If that amount of RAM is less than 50 MB, the cache size is 50 MB.

Suppress the Cellular Data Warning Message
When Horizon Client detects that you are using a cellular data connection, the Network Usage dialog box
appears to notify you that your remote desktop or application connection might use a substantial portion of
your data plan.
The Network Usage dialog box appears after you connect to a server and try to launch a remote desktop or
application, after you tap a recent desktop or application shortcut, and after you connect to a remote
application and try to launch another application or remote desktop from the Unity Touch sidebar. The
Network Usage dialog box appears only when you launch Horizon Client.
You can suppress the Network Usage dialog box after it appears. You can also set an option to always
suppress the Network Usage dialog box.
Procedure
n

To suppress the Network Usage dialog box after it appears in Horizon Client, tap Never Remind in the
Network Usage dialog box.

To set an option to always suppress the Network Usage dialog box, tap Settings at the bottom of the
Horizon Client window and toggle the Cellular Data Warning option to off.

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Using VMware Horizon Client for iOS

Internationalization
Both the user interface and the documentation are available in English, Japanese, French, German,
Simplified Chinese, Traditional Chinese, Korean, and Spanish. You can also input characters for these
languages.

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Troubleshooting Horizon Client

You can solve most Horizon Client problems by resetting the desktop or reinstalling the app.
You can also enable log collection and send log files to VMware for troubleshooting.
This chapter includes the following topics:
n

“Collecting and Sending Logging Information,” on page 51

“Restart a Remote Desktop,” on page 53

“Reset a Remote Desktop or Remote Applications,” on page 54

“Uninstall Horizon Client,” on page 54

“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 55

“Problem Establishing a Connection When Using a Proxy,” on page 55

“Connecting to a Server in Workspace ONE Mode,” on page 56

Collecting and Sending Logging Information
You can configure Horizon Client to collect log information and send log files to VMware for
troubleshooting.
If Horizon Client quits unexpectedly while log collection is enabled, Horizon Client prompts you to send log
files to VMware when you relaunch Horizon Client.
If you choose to send log files to VMware, Horizon Client sends a message from the email account
configured on your device and attaches a GZ file that contains the last five log files. The file name contains a
time stamp, for example, Horizon_View_Client_logs_timestamp.log.gz.
You can also manually retrieve and send log files at any time.

Enable Horizon Client Log Collection
When you enable log collection, Horizon Client creates log files that contain information that can help
VMware troubleshoot problems with Horizon Client.
Because log collection affects the performance of Horizon Client, enable log collection only if you are
experiencing a problem.
Prerequisites
Verify that an email account is configured on your device. Horizon Client uses this email account to send log
files.

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Using VMware Horizon Client for iOS

Procedure
1

If you are already connected to a remote desktop or application, perform these steps:
a

Tap to expand the Horizon Client Tools radial menu icon and tap the Settings (gear) icon to open
the Settings window.

Tap Log Collection on the Settings window.

Tap to toggle the Logging option to on.

Tap Done to close the Settings window.

If you are not connected to a remote desktop or application, perform these steps:
a

Tap Settings at the bottom of the Horizon Client window to open the Settings window.

Tap Log Collection on the Settings window.

Tap to toggle the Logging option to on.

After log collection is enabled, Horizon Client generates several log files. When Horizon Client quits
unexpectedly or is exited and relaunched, the log files are merged and compressed into a single GZ file. If
you choose to send the log, Horizon Client attaches the GZ file to an email message.
If you switch from a running desktop to settings, enable log collection, and switch back to the desktop, you
must reconnect to the desktop to collect a complete log file.

Manually Retrieve and Send Horizon Client Log Files
When Horizon Client log collection is enabled on your device, you can manually retrieve and send log files
at any time.
This procedure shows you how to retrieve and send log files through Horizon Client. If your device is
connected to a PC or Mac, you can also use iTunes to retrieve log files.
Prerequisites
n

Verify that an email account is configured on your device. Horizon Client sends log files from this email
account.

Enable Horizon Client log collection. See “Enable Horizon Client Log Collection,” on page 51.

Procedure
1

In Horizon Client, tap the email icon at the top of the window.

Type the address of the email recipient in the To: line and click Send to send the message.
The email account configured on your device appears in the From: line.
The existing GZ log file is attached to the message. Horizon Client saves a maximum of five GZ log files.
It deletes the oldest files when the GZ log file count is greater then five.

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Chapter 5 Troubleshooting Horizon Client

Disable Horizon Client Log Collection
Because log collection affects the performance of Horizon Client, disable log collection if you are not
troubleshooting a problem.
Procedure
1

If you are already connected to a remote desktop or application, perform these steps.
a

Tap to expand the Horizon Client Tools radial menu icon and tap the Settings (gear) icon to open
the Settings window.

Tap Log Collection on the Settings window.

Tap to toggle the Logging option to off.

Tap Done to close the Settings window.

If you are not connected to a remote desktop or application, perform these steps.
a

Tap Settings at the bottom of the Horizon Client window to open the Settings window.

Tap Log Collection on the Settings window.

Tap to toggle the Logging option to off.

Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Setting Up Virtual Desktops in Horizon 7 or
Setting Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
n

Obtain login credentials, such as an Active Directory user name and password, RSA SecurID user name
and passcode, or RADIUS authentication user name and passcode.

If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 28.

Procedure
1

Tap Servers (cloud icon) at the bottom of the window and tap the server icon to connect to the server.

If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.

Touch and hold the desktop name until the context menu appears.

Tap Restart in the context menu.
Restart is available only if the status of the desktop is such that the action can be taken.

The operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the
desktop.

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Using VMware Horizon Client for iOS

What to do next
Wait an appropriate amount of time for system startup before you attempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 54.

Reset a Remote Desktop or Remote Applications
You might need to reset a remote desktop if the desktop operating system stops responding and restarting
the remote desktop does not solve the problem. Resetting remote applications quits all open applications.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop are closed and are not saved.
Resetting remote applications is the equivalent of quitting the applications without saving any unsaved
data. All open remote applications are closed, even applications that come from different RDS server farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the
desktop.
For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon 7 or
Setting Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
n

Obtain login credentials, such as an Active Directory user name and password, RSA SecurID user name
and passcode, or RADIUS authentication user name and passcode.

If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 28.

Procedure
1

Tap Servers (cloud icon) at the bottom of the window and tap the server icon to connect to the server.

If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.

Touch and hold the desktop or application name until the context menu appears.

Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.

When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client
disconnects and logs off from the desktop. When you reset remote applications, the applications quit.
What to do next
Wait an appropriate amount of time for system startup before attempting to reconnect to the remote desktop
or application.

Uninstall Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client.
Procedure
1

If you have Horizon Client in iTunes on your Mac or PC, browse or search the Apps Library for the
Horizon Client app and remove it.
Use the same procedure that you would use to remove any iTunes app.

VMware, Inc.

Chapter 5 Troubleshooting Horizon Client

Connect your device to your computer and allow the device to synchronize with iTunes on your Mac or
PC.

If the Horizon Client app is not removed from your device, touch and hold the Horizon app icon until
it wiggles and tap the X icon to delete the app.

What to do next
Reinstall Horizon Client.
See “Install or Upgrade Horizon Client on an iOS Device,” on page 12.

Horizon Client Stops Responding or the Remote Desktop Freezes
When the window freezes, first, try resetting the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that Horizon servers are configured properly and that firewalls surrounding them have the
correct ports open, other issues usually relate to Horizon Client on the device or to the guest operating
system on the remote desktop.
Solution
n

If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the Horizon administrator has enabled this feature.

Uninstall and reinstall the app on the device.

If resetting the remote desktop and reinstalling Horizon Client do not help, you can reset the iOS
device, as described in the device user guide from Apple.

If you get a connection error when you attempt to connect to the server, you might need to change your
proxy settings.

Problem Establishing a Connection When Using a Proxy
Sometimes if you attempt to connect to Connection Server using a proxy while on the LAN, an error occurs.
Problem
If the Horizon environment is set up to use a secure connection from the remote desktop to Connection
Server, and if the client device is configured to use an HTTP proxy, you might not be able to connect.
Cause
Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy
for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to connect to
Connection Server using an internal address, you might see the error message Could not establish
connection.
Solution
u

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Remove the proxy settings so that the device no longer uses a proxy.

Using VMware Horizon Client for iOS

Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
n

When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.

When you open a desktop or application through a URI or shortcut, or when you open a local file
through file association, the request redirects you to the Workspace ONE portal for authentication.

After you open a desktop or application through Workspace ONE and Horizon Client starts, you cannot
see or open other entitled remote desktops or applications in Horizon Client.

Cause
Beginning with Horizon 7 version 7.2, an administrator can enable Workspace ONE mode on a Connection
Server instance. This behavior is normal when Workspace ONE mode is enabled on a Connection Server
instance.
Solution
Use Workspace ONE to connect to a Workspace ONE enabled server and access your remote desktops and
applications.

VMware, Inc.

Index

Numerics
3D Touch 33

A
agent, installation requirements 11
AirWatch integration 16
App Store 12

B
background multitasking 46

C
caching, client-side image 49
cellular data warning message 49
certificates, ignoring problems 27
client image cache 49
Connection Server 11
connection problems 55
copying and pasting 46
customer experience program, desktop pool
data 18

D
default view 15
disconnecting from a remote desktop 32
display requirements 48
displays, external 48

E
external displays 48

F
favorites 31
favorites list in Unity Touch sidebar 40
feature support matrix 36

H
hardware requirements
iOS devices 7
smart card authentication 8
Horizon Client
disconnect from a desktop 32
logging in 28
setup for iOS clients 7
system requirements for iPad and iPhone 7
troubleshooting 55

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Horizon Client for iOS
installing 12
uninstalling 54

I
image cache, client 49
input devices for the iPad 38
iOS, installing Horizon Client on 7
iOS Horizon Client
installing 12
uninstalling 54
iTunes Store 54

J
Japanese keyboard layout 39

K
keyboard
navigation keys 43
onscreen 43, 45
keyboard support 38
keys, navigation 43

L
Left Handed mode 47
log collection 52, 53
log off 32
logging 51
logging in
to a desktop 28
to a server 28

M
Mac iOS, installing Horizon Client on 7
manage desktop shortcuts 32
managing desktops 27
mouse buttons, reversed 47
multitasking 46

N
navigation keys 43

O
operating systems, supported on the agent 11
options, configuration 43

Using VMware Horizon Client for iOS

PCoIP client image cache 49
prerequisites for client devices 11
projectors 48
proxy connections 55

Windows 8 gestures 39
Windows desktop or application 35
Workspace ONE 56

R
Real-Time Audio-Video feature 8, 39
reset a desktop 54
resizing windows 45
resolution, screen 48
restart desktop 53
reversed mouse buttons 47
RSA SecurID tokens 13
running in the background 46

S
saving documents in a remote application 47
screen resolution 48
scrolling 45
Search screen widget 34
security servers 11
server connections, managing 27
shortcut, desktops 32
sidebar, Unity Touch 40
smart card authentication
on devices 9
requirements 8
software tokens 13
Split View 34
Spotlight search 33
SSL options 14
system requirements, for iPad and iPhone 7

T
tablet gestures 45
tokens, RSA SecurID 13
toolbar, Horizon Client 43
Touch ID authentication 10
touchpad, virtual 43
troubleshooting, connection problems 55

U
Unity Touch feature 40
Unity Touch sidebar 42
URI examples 23
URI syntax for Horizon Clients 21
URIs (uniform resource identifiers) 21

V
VMware Blast 14

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