Vmware Using Horizon Client For IOS Horizon. 4.5 I OS User Guide 45 En

User Manual: vmware Horizon Client 4.5 for iOS - User Guide Free User Guide for VMware Horizon Software, Manual

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Using VMware Horizon Client for iOS
VMware Horizon Client for iOS 4.5
This document supports the version of each product listed and
supports all subsequent versions until the document is
replaced by a new edition. To check for more recent editions of
this document, see http://www.vmware.com/support/pubs.
EN-002507-00
Using VMware Horizon Client for iOS
2 VMware, Inc.
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Contents
Using VMware Horizon Client for iOS 5
1Setup and Installation 7
System Requirements 7
System Requirements for Real-Time Audio-Video 8
Smart Card Authentication Requirements 8
Congure Smart Card Authentication 9
Touch ID Authentication Requirements 10
Supported Desktop Operating Systems 11
Preparing Connection Server for Horizon Client 11
Install or Upgrade Horizon Client on an iOS Device 12
Using Embedded RSA SecurID Software Tokens 13
Congure Advanced TLS/SSL Options 14
Congure VMware Blast Options 14
Congure the Horizon Client Default View 15
Congure AirWatch to Deliver Horizon Client to iOS Devices 16
Horizon Client Data Collected by VMware 18
2Using URIs to Congure Horizon Client 21
Syntax for Creating vmware-view URIs 21
Examples of vmware-view URIs 23
3Managing Remote Desktop and Application Connections 27
Seing the Certicate Checking Mode for Horizon Client 27
Connect to a Remote Desktop or Application 28
Manage Saved Servers 30
Select a Favorite Remote Desktop or Application 31
Disconnecting From a Remote Desktop or Application 32
Log O From a Remote Desktop 32
Manage Desktop and Application Shortcuts 32
Using 3D Touch with Horizon Client 33
Using Spotlight Search with Horizon Client 33
Using Split View and Slide Over with Horizon Client 34
Using the Horizon Client Widget 34
4Using a Microsoft Windows Desktop or Application 35
Feature Support Matrix for iOS 36
External Keyboards and Input Devices 38
Enable the Japanese 106/109 Keyboard Layout 39
Using the Real-Time Audio-Video Feature for Microphones 39
Using Native Operating System Gestures with Touch Redirection 39
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Using the Unity Touch Sidebar with a Remote Desktop 40
Using the Unity Touch Sidebar with a Remote Application 42
Horizon Client Tools on a Mobile Device 43
Gestures 45
Multitasking 46
Copying and Pasting Text and Images 46
Saving Documents in a Remote Application 47
Congure Horizon Client to Support Reversed Mouse Buons 47
Screen Resolutions and Using External Displays 48
PCoIP Client-Side Image Cache 49
Suppress the Cellular Data Warning Message 49
Internationalization 50
5Troubleshooting Horizon Client 51
Collecting and Sending Logging Information 51
Enable Horizon Client Log Collection 51
Manually Retrieve and Send Horizon Client Log Files 52
Disable Horizon Client Log Collection 53
Restart a Remote Desktop 53
Reset a Remote Desktop or Remote Applications 54
Uninstall Horizon Client 54
Horizon Client Stops Responding or the Remote Desktop Freezes 55
Problem Establishing a Connection When Using a Proxy 55
Connecting to a Server in Workspace ONE Mode 56
Index 57
Using VMware Horizon Client for iOS
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Using VMware Horizon Client for iOS
This guide, Using VMware Horizon Client for iOS, provides information about installing and using VMware
Horizon® Client™ software on an iOS device to connect to a remote desktop or application in the datacenter.
The information in this document includes system requirements and instructions for installing
Horizon Client. This document also provides tips for improving the user experience of navigating and using
Windows desktop elements on an iOS device such as an iPad.
This information is intended for administrators who need to set up a Horizon deployment that includes iOS
client devices. The information is wrien for experienced system administrators who are familiar with
virtual machine technology and datacenter operations.
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Using VMware Horizon Client for iOS
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Setup and Installation 1
Seing up a Horizon deployment for iOS clients involves using certain Connection Server conguration
seings, meeting the system requirements for Horizon servers and iOS clients, and installing the app for
Horizon Client from the Apple App Store. VMware also recommends that you set up a security server so
that your iOS clients will not need a VPN connection.
This chapter includes the following topics:
n“System Requirements,” on page 7
n“System Requirements for Real-Time Audio-Video,” on page 8
n“Smart Card Authentication Requirements,” on page 8
n“Congure Smart Card Authentication,” on page 9
n“Touch ID Authentication Requirements,” on page 10
n“Supported Desktop Operating Systems,” on page 11
n“Preparing Connection Server for Horizon Client,” on page 11
n“Install or Upgrade Horizon Client on an iOS Device,” on page 12
n“Using Embedded RSA SecurID Software Tokens,” on page 13
n“Congure Advanced TLS/SSL Options,” on page 14
n“Congure VMware Blast Options,” on page 14
n“Congure the Horizon Client Default View,” on page 15
n“Congure AirWatch to Deliver Horizon Client to iOS Devices,” on page 16
n“Horizon Client Data Collected by VMware,” on page 18
System Requirements
The iOS device on which you install Horizon Client, and the peripherals it uses, must meet certain system
requirements.
Operating systems iOS 8.4.1 and later, including iOS 9.x and iOS 10
External keyboards (Optional) iPad Keyboard Dock and Apple Wireless Keyboard (Bluetooth)
Smart card
authentication
See “Smart Card Authentication Requirements,” on page 8.
Touch ID authentication See “Touch ID Authentication Requirements,” on page 10.
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Connection Server,
Security Server, and
View Agent or
Horizon Agent
Latest maintenance release of View 6.x and later releases.
VMware recommends that you use a security server or
Unied Access Gateway appliance so that your device does not require a
VPN connection.
Display protocols nPCoIP
nVMware Blast (requires Horizon Agent 7.0 or later)
Network protocols nIPv4
nIPv6 (requires iOS 9.2 or later)
For information about using Horizon in an IPv6 environment, see the View
Installation document.
System Requirements for Real-Time Audio-Video
Real-Time Audio-Video works with standard audio devices and with standard conferencing applications
such as Skype, WebEx, and Google Hangouts. To support Real-Time Audio-Video, your Horizon
deployment must meet certain software and hardware requirements.
I Only the audio-in feature is supported. The video feature is not supported.
Remote desktops The desktops must have View Agent 5.3 or later installed. For View Agent
5.3 desktops, the desktops must also have the corresponding Remote
Experience Agent installed. For example, if View Agent 5.3 is installed, you
must also install the Remote Experience Agent from View 5.3 Feature Pack 1.
See the View Feature Pack Installation and Administration document. If you have
View Agent 6.0 or later, or Horizon Agent 7.0 or later, no feature pack is
required.
To use Real-Time Audio-Video with RDS desktops and remote applications,
you must have Horizon Agent 7.0.2 or later.
Client access device Real-Time Audio-Video is supported on all iOS devices that run
Horizon Client for iOS. For more information, see “System Requirements,”
on page 7.
Smart Card Authentication Requirements
Client systems that use a smart card for user authentication must meet certain requirements.
Horizon Client for iOS supports using smart cards with remote desktops that have Windows 7, Windows
Vista, Windows XP, Windows 8.1, Windows 10, and Windows Server 2008 R2 guest operating systems. For
Microsoft RDS host-based desktops and applications, the Windows Server 2008 R2 and Windows Server
2012 R2 operating systems are supported. An iOS 8.4.1 or later operating system is required.
Each client system that uses a smart card for user authentication must have the following software and
hardware:
nHorizon Client
nA compatible smart card reader
nProduct-specic application drivers
You must also install product-specic application drivers on the remote desktops or Microsoft RDS host.
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Users that authenticate with smart cards must have a smart card and each smart card must contain a user
certicate.
In addition to meeting these requirements for Horizon Client systems, other Horizon components must
meet certain conguration requirements to support smart cards:
nFor information about conguring Connection Server to support smart card use, see the View
Administration document.
You must add all applicable Certicate Authority (CA) certicates for all trusted user certicates to a
server truststore le on the Connection Server host or security server host. These certicates include
root certicates and must include intermediate certicates if the user's smart card certicate was issued
by an intermediate certicate authority.
nFor information about tasks you might need to perform in Active Directory to implement smart card
authentication, see the View Administration document.
Enabling the Username Hint Field in Horizon Client
In some environments, smart card users can use a single smart card certicate to authenticate to multiple
user accounts. Users enter their user name in the Username hint eld during smart card sign-in.
To make the Username hint eld appear on the Horizon Client login dialog box, you must enable the smart
card user name hints feature for the Connection Server instance in Horizon Administrator. The smart card
user name hints feature is supported only with Horizon 7 version 7.0.2 and later servers and agents. For
information about enabling the smart card user name hints feature, see the View Administration document.
If your environment uses an Unied Access Gateway appliance rather than a security server for secure
external access, you must congure the Unied Access Gateway appliance to support the smart card user
name hints feature. The smart card user name hints feature is supported only with Unied Access Gateway
2.7.2 and later. For information about enabling the smart card user name hints feature in
Unied Access Gateway, see the Deploying and Conguring Unied Access Gateway document.
N Horizon Client still supports single-account smart card certicates when the smart card user name
hints feature is enabled.
Configure Smart Card Authentication
Conguration tasks include connecting and pairing the card reader with the device and seing the smart
card removal policy.
Prerequisites
nVerify that you are using the correct version of the client, desktop agent, server, operating system, smart
card reader, and smart card. See “Smart Card Authentication Requirements,” on page 8.
nIf you have not already done so, perform the tasks described in "Prepare Active Directory for Smart
Card Authentication," in the View Installation document.
nCongure Horizon servers to support smart card use. See the topic "Congure Smart Card
Authentication," in the View Administration document.
Procedure
1 Pair the device with the smart card reader, according to the documentation provided by the
manufacturer of the reader.
If your iOS device has a 30-pin connector, you can plug the smart card reader into the connector. For
iPad Air and iPhone 5S, which have Lightning interfaces, you must use a 30-pin adapter to plug the
smart card reader into the device's 30-pin connector.
Chapter 1 Setup and Installation
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2Congure the smart card removal policy.
Option Description
Set the policy on the server If you use Horizon Administrator to set a policy, the choices are to
disconnect users from Connection Server when they remove their smart
cards or to keep users connected to Connection Server when they remove
their smart cards and let them start new desktop or application sessions
without reauthenticating.
a In Horizon Administrator, select View  > Servers.
b On the Connection Servers tab, select the Connection Server instance
and click Edit.
c On the Authentication tab, select or deselect the Disconnect user
sessions on smart card removal check box to congure the smart card
removal policy.
d Click OK to save your changes.
e Restart the Connection Server service to make your changes take eect.
If you select the Disconnect user sessions on smart card removal check
box, Horizon Client returns to the Recent window when users remove
their smart cards.
Set the policy on the desktop If you use the Group Policy Editor (gpedit.msc), you have the following
possible seings: no action, lock workstation, force log o, or Disconnect if
a Remote Desktop Services session.
After you open gpedit.msc in the desktop operating system, go to
Windows  > Security  > Local policies > Security options >
Interactive logon: smart card removal behavior. Run the
gpupdate /force command after you change the conguration to force a
group policy refresh.
Touch ID Authentication Requirements
To use Touch ID for user authentication in Horizon Client, you must meet certain requirements.
iPad and iPhone models Any iPad or iPhone model that supports Touch ID, for example, iPad Air 2
and iPhone 6.
Operating system
requirements
niOS 8 or later.
nAdd at least one ngerprint in the Touch ID & Passcode seing.
Connection Server
requirements
nHorizon 6 version 6.2 or a later release.
nEnable biometric authentication in Connection Server. For information,
see "Congure Biometric Authentication" in the View Administration
document.
nThe Connection Server instance must present a valid root-signed
certicate to Horizon Client.
Horizon Client
requirements
nSet the certicate checking mode to Never connect to untrusted servers
or Warn before connecting to untrusted servers. For information about
seing the certicate checking mode, see “Seing the Certicate
Checking Mode for Horizon Client,” on page 27.
nEnable Touch ID by tapping Enable Touch ID on the server login
window. After you successfully log in, your Active Directory credentials
are stored securely in the iOS device's Keychain. The Enable Touch ID
option is shown the rst time you log in and does not appear after Touch
ID is enabled.
Using VMware Horizon Client for iOS
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You can use Touch ID with smart card authentication and as part of two-factor authentication with RSA
SecurID and RADIUS authentication. If you use Touch ID with smart card authentication, Horizon Client
connects to the server after you enter your PIN and the Touch ID login window does not appear.
Supported Desktop Operating Systems
Administrators create virtual machines with a guest operating system and install agent software in the guest
operating system. End users can log in to these virtual machines from a client device.
For a list of the supported Windows guest operating systems, see the View Installation document.
Some Linux guest operating systems are also supported if you have View Agent 6.1.1 or later, or
Horizon Agent 7.0 or later. For information about system requirements, conguring Linux virtual machines
for use in Horizon, and a list of supported features, see Seing Up Horizon 6 for Linux Desktops or Seing Up
Horizon 7 for Linux Desktops.
Preparing Connection Server for Horizon Client
Administrators must perform specic tasks to enable end users to connect to remote desktops and
applications.
Before end users can connect to Connection Server or a security server and access a remote desktop or
application, you must congure certain pool seings and security seings:
nIf you plan to use Unied Access Gateway, congure Connection Server to work with
Unied Access Gateway. See the Deploying and Conguring Unied Access Gateway document.
Unied Access Gateway appliances fulll the same role that was previously played by only security
servers.
nIf you are using a security server, verify that you are using the latest maintenance releases of
Connection Server 5.3.x and Security Server 5.3.x or later releases. For more information, see the View
Installation document.
nIf you plan to use a secure tunnel connection for client devices and if the secure connection is
congured with a DNS host name for Connection Server or a security server, verify that the client
device can resolve this DNS name.
To enable or disable the secure tunnel, in Horizon Administrator, go to the Edit Horizon Connection
Server Seings dialog box and use the check box called Use secure tunnel connection to desktop.
nVerify that a desktop or application pool has been created and that the user account that you plan to use
is entitled to access the pool. For information, see the Seing Up Virtual Desktops in Horizon 7 or Seing
Up Published Desktops and Applications in Horizon 7 document.
nTo use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication,
you must enable this feature on Connection Server. For more information, see the topics about two-
factor authentication in the View Administration document.
nTo hide security information in Horizon Client, including server URL information and the Domain
drop-down menu, enable the Hide server information in client user interface and Hide domain list in
client user interface seings in Horizon Administrator. These global seings are available in Horizon 7
version 7.1 and later. For information about conguring global seings, see the View Administration
document.
Chapter 1 Setup and Installation
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To authenticate when the Domain drop-down menu is hidden, users must provide domain information
by entering their user name in the format domain\username or username@domain in the User name text
box.
I If you enable the Hide server information in client user interface and Hide domain list
in client user interface seings and select two-factor authentication (RSA SecureID or RADIUS) for the
Connection Server instance, do not enforce Windows user name matching. Enforcing Windows user
name matching will prevent users from being able to enter domain information in the user name text
box and login will always fail. For more information, see the topics about two-factor authentication in
the View Administration document.
nTo use Touch ID authentication, you must enable biometric authentication in Connection Server.
Biometric authentication is supported in Horizon 6 version 6.2 and later. For more information, see the
View Administration document.
nTo enable end users to save their passwords with Horizon Client, so that they do not always need to
supply credentials when connecting to a Connection Server instance, congure Horizon LDAP for this
feature on the Connection Server host.
Users can save their passwords if Horizon LDAP is congured to allow it, if the Horizon Client
certicate verication mode is set to Warn before connecting to untrusted servers or Never connect to
untrusted servers, and if Horizon Client can fully verify the server certicate that Connection Server
presents. For instructions, see the View Administration document.
nVerify that the desktop or application pool is set to use the VMware Blast display protocol or the PCoIP
display protocol. For information, see the Seing Up Virtual Desktops in Horizon 7 and Seing Up
Published Desktops and Applications in Horizon 7 documents.
Install or Upgrade Horizon Client on an iOS Device
You can install Horizon Client from the VMware Downloads page or from the App Store.
Prerequisites
nIf you have not already set up the iOS device, do so. See the user guide from Apple.
nVerify that you have the URL for a download page that contains the Horizon Client installer. This URL
might be the VMware Downloads page at hp://www.vmware.com/go/viewclients, or it might be the
URL for a Connection Server instance.
Procedure
1 On your iOS device, Mac, or PC, browse to the URL for downloading the installer le, or search the
App Store for the Horizon Client app.
2 Download the app.
3 If you downloaded the app to a Mac or PC, connect your iOS device to the computer and follow the
onscreen instructions in iTunes.
4 To determine whether the installation succeeded, verify that the Horizon app icon appears on the iOS
device.
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Using Embedded RSA SecurID Software Tokens
If you create and distribute RSA SecurID software tokens to end users, they need enter only their PIN, rather
than PIN and token code, to authenticate.
Setup Requirements
You can use Compressed Token Format (CTF) or dynamic seed provisioning, which is also called CT-KIP
(Cryptographic Token Key Initialization Protocol), to set up an easy-to-use RSA authentication system. With
this system, you generate a URL to send to end users. To install the token, end users paste this URL directly
into Horizon Client on their client devices. The dialog box for pasting this URL appears when end users
connect to Connection Server with Horizon Client.
After the software token is installed, end users enter a PIN to authenticate. With external RSA tokens, end
users must enter a PIN and the token code generated by a hardware or software authentication token.
The following URL prexes are supported if end users will be copying and pasting the URL into
Horizon Client when Horizon Client is connected to an RSA-enabled Connection Server instance:
nviewclient-securid://
ncom.rsa.securid.iphone://
ncom.rsa.securid://
For end users who will be installing the token by tapping the URL, only the prex viewclient-securid:// is
supported.
For information about using dynamic seed provisioning or le-based (CTF) provisioning, see the Web page
RSA SecurID Software Token for iPhone Devices at hp://www.rsa.com/node.aspx?id=3652 or RSA SecurID
Software Token for Android at hp://www.rsa.com/node.aspx?id=3832.
Instructions to End Users
When you create a CTFString URL or CT-KIP URL to send to end users, you can generate a URL with or
without a password or activation code. You send this URL to end users in an email that must include the
following information:
nInstructions for navigating to the Install Software Token dialog box.
Tell end users to tap External Token in the Horizon Client dialog box that prompts them for RSA
SecurID credentials when they connect to a Connection Server instance.
nCTFString URL or CT-KIP URL in plain text.
If the URL has formaing on it, end users will get an error message when they try to use it in
Horizon Client.
nActivation code, if the CT-KIP URL that you create does not already include the activation code.
End users must enter this activation code in a text eld of the dialog box.
nIf the CT-KIP URL includes an activation code, tell end users that they need not enter anything in the
Password or Activation Code text box in the Install Software Token dialog box.
Chapter 1 Setup and Installation
VMware, Inc. 13
Configure Advanced TLS/SSL Options
You can select the security protocols and cryptographic algorithms that are used to encrypt communications
between Horizon Client and Horizon servers and between Horizon Client and the agent in the remote
desktop.
By default, TLSv1.0, TLSv1.1, and TLSv1.2 are enabled. SSL v2.0 and 3.0 are not supported. The default
cipher control string is "!aNULL:kECDH+AESGCM:ECDH+AESGCM:RSA+AESGCM:kECDH+AES:ECDH
+AES:RSA+AES".
If you congure a security protocol for Horizon Client that is not enabled on the Horizon server to which the
client connects, a TLS/SSL error occurs and the connection fails.
For information about conguring the security protocols that are accepted by Connection Server instances,
see the View Security document.
Procedure
1 Tap  at the boom of the Horizon Client window.
2 Tap Advanced SSL Options.
3 Make sure that the Reset to Default  option is set to o.
4 To enable or disable a security protocol, tap the On or  toggle next to the security protocol name.
5 To change the cipher control string, replace the default string.
6 (Optional) If you need to revert to the default seings, tap Reset in the upper right corner of the
window.
Your changes take eect the next time you connect to the server.
Configure VMware Blast Options
You can congure H.264 decoding and network condition options for remote desktop and application
sessions that use the VMware Blast display protocol.
You cannot change the network condition option after you log in to a server. You can congure H.264
decoding before or after you log in to a server.
Prerequisites
This feature requires Horizon Agent 7.0 or later.
Procedure
1 Tap  at the boom of the Horizon Client window and tap VMware Blast.
If you are logged in to a server, the VMware Blast seing is visible only if VMware Blast is the
preferred protocol. You cannot change the network condition option after you log in to a server.
Using VMware Horizon Client for iOS
14 VMware, Inc.
2Congure the decoding and network condition options.
Option Action
H.264 Congure this option, before or after connecting to Connection Server, to
allow H.264 decoding in Horizon Client.
When this option is selected (the default seing), Horizon Client uses H.
264 decoding if the agent supports H.264 software or hardware encoding.
If the agent does not support H.264 software or hardware encoding,
Horizon Client uses JPG/PNG decoding.
Deselect this option to use JPG/PNG decoding.
Network Condition You can only congure this option before connecting to Connection Server.
Select one of the following network condition options:
nExcellent - Horizon Client uses only TCP networking. This option is
ideal for a LAN environment.
nTypical (default) - Horizon Client works in mixed mode. In mixed
mode, Horizon Client uses TCP networking when connecting to the
server and uses Blast Extreme Adaptive Transport (BEAT) if the agent
and Blast Security Gateway (if enabled) support BEAT connectivity.
This option is the default seing.
nPoor - Horizon Client uses only BEAT networking if the BEAT Tunnel
Server is enabled on the server, otherwise it switches to mixed mode.
N In Horizon 7 version 7.1 and earlier, Connection Server and
Security Server instances do not support the BEAT Tunnel Server.
Unied Access Gateway 2.9 and later supports the BEAT Tunnel Server.
Blast Security Gateway for Connection Server and Security Server
instances do not support BEAT networking.
Changes for H.264 take eect the next time a user connects to a remote desktop or application and selects
the VMware Blast display protocol. Your changes do not aect existing VMware Blast sessions.
Configure the Horizon Client Default View
You can congure whether recently used desktops and applications or server shortcuts appear when you
launch Horizon Client.
Procedure
1 Tap  at the boom of the Horizon Client window.
2 Tap Default View.
3 Tap an option to select the default view.
Option Description
Recent The Recent window appears when you launch Horizon Client. The Recent
window contains shortcuts to recently used desktops and applications.
This is the default seing.
Servers The Servers window appears when you launch Horizon Client. The
Servers window contains shortcuts to the servers that you added to
Horizon Client.
The default view you selected takes eect immediately.
Chapter 1 Setup and Installation
VMware, Inc. 15
Configure AirWatch to Deliver Horizon Client to iOS Devices
You can congure AirWatch to deliver Horizon Client to iOS device users.
You can optionally specify a default list of Connection Server instances. The Connection Server instances
that you specify appear as shortcuts in Horizon Client.
Prerequisites
nInstall and deploy AirWatch. See hp://www.air-watch.com.
nBecome familiar with the AirWatch console. This procedure assumes you know how to use the
AirWatch console. For more information, see the AirWatch documentation or online help.
Procedure
1 Log in to the AirWatch console as an administrator.
2 Select Accounts > Users > List View, click Add User, and add user accounts for the users who will run
Horizon Client on their mobile devices.
3 Select Accounts > Users > User Groups, click Add, and create a user group for the user accounts that
you created.
4 Upload and add the Horizon Client application to AirWatch.
a Select Apps & Books > Applications > List View and click Add Application on the Public tab.
b Search for and select VMware Horizon Client for Apple iOS in the App Store.
c On the Info tab, type an application name and specify the supported iOS device models.
d On the Assignment tab, assign the Horizon Client application to the user group that you created.
Using VMware Horizon Client for iOS
16 VMware, Inc.
e (Optional) Congure one or more default servers.
The servers that you specify appear as shortcuts in VMware Horizon Client.
N This feature is supported only for iOS 7 and later devices. You cannot push a default
Connection Server list to an iOS 6 device.
Option Description
Configure server, user name, and
domain information
On the Deployment tab, select a push mode, select the Send
Application  check box, enter broker_list in the
 Key text box, select String from the Value Type drop-
down menu, and enter a list of default servers in the 
Value text box in JSON format.
Use the server property to specify the IP address or host name of the
server, the username and domain properties to specify the name and
domain of a user that is entitled to the server, and the description
property to specify a description of the server.
The following example species four default servers.
{"settings":{
"server-list":[
{"server":"123.456.1.1","description":"View server 1"},
{"server":"123.456.1.2","description":"View server 2"},
{"server":"123.456.1.3","description":"View server 3"},
{"server":"viewserver4.mydomain.com","description":"View
server 4","username":"vmware","domain":"view"}
]}}
Configure server information only On the Deployment tab, select a push mode, select the Send
Application  check box, enter servers in the
 Key text box, select String from the Value Type drop-
down menu, and enter the IP address or host name of a server in the
 Value text box. servers is case sensitive.
To specify a list of servers, enter multiple IP addresses or host names,
separated by commas, in the  Value text box.
The following example species three default servers.
123.456.1.1, viewserver4.mydomain.com, 123.456.1.2
f Publish the Horizon Client application.
5 Install and set up the AirWatch MDM Agent on each iOS device.
You can download the AirWatch MDM Agent from iTunes.
6 Use the AirWatch console to install the Horizon Client application on the mobile devices.
You cannot install the Horizon Client application before the eective date on the Deployment tab.
AirWatch delivers Horizon Client to the iOS devices in the user group that you associated with the
Horizon Client application.
When a user launches Horizon Client, Horizon Client communicates with the AirWatch MDM Agent on the
device. If you congured a default list of Connection Server instances, AirWatch pushes the server
information to the AirWatch MDM Agent on the device and shortcuts for those servers appear in
Horizon Client.
What to do next
You can use the AirWatch console to edit the Horizon Client application and push those changes to iOS
devices. For example, you can add a default Connection Server instance to the server list for the
Horizon Client application.
Chapter 1 Setup and Installation
VMware, Inc. 17
Horizon Client Data Collected by VMware
If your company participates in the customer experience improvement program, VMware collects data from
certain Horizon Client elds. Fields containing sensitive information are made anonymous.
VMware collects data on the clients to prioritize hardware and software compatibility. If your company's
administrator has opted to participate in the customer experience improvement program, VMware collects
anonymous data about your deployment in order to improve VMware's response to customer requirements.
No data that identies your organization is collected. Horizon Client information is sent rst to Connection
Server and then on to VMware, along with data from Connection Server instances, desktop pools, and
remote desktops.
Although the information is encrypted while in transit to Connection Server, the information on the client
system is logged unencrypted in a user-specic directory. The logs do not contain any personally identiable
information.
The administrator who installs Connection Server can select whether to participate in the VMware customer
experience improvement program while running the Connection Server installation wizard, or an
administrator can set an option in Horizon Administrator after the installation.
Table 1‑1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
Description
Is This Field
Made
Anonymous
? Example Value
Company that produced the
Horizon Client application
No VMware
Product name No VMware Horizon Client
Client product version No (The format is x.x.x-yyyyyy, where x.x.x is the client version
number and yyyyyy is the build number.)
Client binary architecture No Examples include the following:
ni386
nx86_64
narm
Client build name No Examples include the following:
nVMware-Horizon-Client-Win32-Windows
nVMware-Horizon-Client-Linux
nVMware-Horizon-Client-iOS
nVMware-Horizon-Client-Mac
nVMware-Horizon-Client-Android
nVMware-Horizon-Client-WinStore
Host operating system No Examples include the following:
nWindows 8.1
nWindows 7, 64-bit Service Pack 1 (Build 7601 )
niPhone OS 5.1.1 (9B206)
nUbuntu 12.04.4 LTS
nMac OS X 10.8.5 (12F45)
Using VMware Horizon Client for iOS
18 VMware, Inc.
Table 1‑1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
(Continued)
Description
Is This Field
Made
Anonymous
? Example Value
Host operating system kernel No Examples include the following:
nWindows 6.1.7601 SP1
nDarwin Kernel Version 11.0.0: Sun Apr 8 21:52:26 PDT
2012; root:xnu-1878.11.10~1/RELEASE_ARM_S5L8945X
nDarwin 11.4.2
nLinux 2.6.32-44-generic #98-Ubuntu SMP Mon Sep 24
17:27:10 UTC 2012
nunknown (for Windows Store)
Host operating system architecture No Examples include the following:
nx86_64
ni386
narmv71
nARM
Host system model No Examples include the following:
nDell Inc. OptiPlex 960
niPad3,3
nMacBookPro8,2
nDell Inc. Precision WorkStation T3400 (A04 03/21/2008)
Host system CPU No Examples include the following:
nIntel(R) Core(TM)2 Duo CPU E8400 @ 3.00GH
nIntel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GH
nunknown (for iPad)
Number of cores in the host system's
processor
No For example: 4
MB of memory on the host system No Examples include the following:
n4096
nunknown (for Windows Store)
Number of USB devices connected No 2 (USB device redirection is supported only for Linux,
Windows, and Mac clients.)
Maximum concurrent USB device
connections
No 2
USB device vendor ID No Examples include the following:
nKingston
nNEC
nNokia
nWacom
USB device product ID No Examples include the following:
nDataTraveler
nGamepad
nStorage Drive
nWireless Mouse
Chapter 1 Setup and Installation
VMware, Inc. 19
Table 1‑1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
(Continued)
Description
Is This Field
Made
Anonymous
? Example Value
USB device family No Examples include the following:
nSecurity
nHuman Interface Device
nImaging
USB device usage count No (Number of times the device was shared)
Using VMware Horizon Client for iOS
20 VMware, Inc.
Using URIs to Configure
Horizon Client 2
Using uniform resource identiers (URIs), you can create a Web page or an email with links that end users
click to start Horizon Client, connect to a server, and open a specic desktop or application with specic
conguration options.
You can simplify the process of connecting to a remote desktop or application by creating Web or email links
for end users. You create these links by constructing URIs that provide some or all the following
information, so that your end users do not need to supply it:
nConnection Server address
nPort number for Connection Server
nActive Directory user name
nRADIUS or RSA SecurID user name, if dierent from the Active Directory user name
nDomain name
nDesktop or application display name
nActions including reset, log out, and start session
To construct a URI, you use the vmware-view URI scheme with Horizon Client specic path and query parts.
N You can use URIs to start Horizon Client only if the client software is already installed on client
computers.
This chapter includes the following topics:
n“Syntax for Creating vmware-view URIs,” on page 21
n“Examples of vmware-view URIs,” on page 23
Syntax for Creating vmware-view URIs
Syntax includes the vmware-view URI scheme, a path part to specify the desktop or application, and,
optionally, a query to specify desktop or application actions or conguration options.
URI Specification
Use the following syntax to create URIs to start Horizon Client:
vmware-view://[authority-part][/path-part][?query-part]
VMware, Inc. 21
The only required element is the URI scheme, vmware-view. For some versions of some client operating
systems, the scheme name is case-sensitive. Therefore, use vmware-view.
I In all parts, non-ASCII characters must rst be encoded according to UTF-8 [STD63], and then
each octet of the corresponding UTF-8 sequence must be percent-encoded to be represented as URI
characters.
For information about encoding for ASCII characters, see the URL encoding reference at
hp://www.utf8-chartable.de/.
authority-part Species the server address and, optionally, a user name, a non-default port
number, or both. Underscores (_) are not supported in server names. Server
names must conform to DNS syntax.
To specify a user name, use the following syntax:
user1@server-address
You cannot specify a UPN address, which includes the domain. To specify
the domain, you can use the domainName query part in the URI.
To specify a port number, use the following syntax:
server-address:port-number
path-part Species the desktop or application. Use the desktop display name or
application display name. This name is the one specied in Horizon
Administrator when the desktop or application pool was created. If the
display name has a space in it, use the %20 encoding mechanism to represent
the space.
query-part Species the conguration options to use or the desktop or application
actions to perform. Queries are not case-sensitive. To use multiple queries,
use an ampersand (&) between the queries. If queries conict with each
other, the last query in the list is used. Use the following syntax:
query1=value1[&query2=value2...]
Supported Queries
This topic lists the queries that are supported for this type of Horizon Client. If you are creating URIs for
multiple types of clients, such as desktop clients and mobile clients, see the Using VMware Horizon Client
guide for each type of client system.
action Table 2‑1. Values That Can Be Used With the action Query
Value Description
browse Displays a list of available desktops and applications hosted on the
specied server. You are not required to specify a desktop or
application when using this action.
If you use the browse action and specify a desktop or application,
the desktop or application is highlighted in the list of available
items.
start-session Opens the specied desktop or application. If no action query is
provided and the desktop or application name is provided,
start-session is the default action.
reset Shuts down and restarts the specied desktop or remote
application. Unsaved data is lost. Reseing a remote desktop is the
equivalent of pressing the Reset buon on a physical PC.
Using VMware Horizon Client for iOS
22 VMware, Inc.
Table 2‑1. Values That Can Be Used With the action Query (Continued)
Value Description
restart Shuts down and restarts the specied desktop. Restarting a remote
desktop is the equivalent of the Windows operating system restart
command. The operating system usually prompts the user to save
any unsaved data before it restarts.
logoff Logs the user out of the guest operating system in the remote
desktop. If you specify an application, the action is ignored or the
end user sees the warning message "Invalid URI action."
args Species command-line arguments to add to remote application launch. Use
the syntax args=value, where value is a string. Use percent encoding for the
following characters:
nFor a colon (:), use %3A
nFor a back slash (\), use %5C
nFor a space ( ), use %20
nFor a double quotation mark ("), use %22
For example, to specify the lename "My new file.txt" for the Notepad++
application, use %22My%20new%20file.txt%22.
appProtocol For remote applications, valid values are PCOIP and BLAST. For example, to
specify PCoIP, use the syntax appProtocol=PCOIP.
defaultLaunchView Sets the default launch view for Horizon Client. Valid values are recent and
servers.
desktopProtocol For remote desktops, valid values are PCOIP and BLAST. For example, to
specify PCoIP, use the syntax desktopProtocol=PCOIP.
domainName The NETBIOS domain name associated with the user who is connecting to
the remote desktop or application. For example, you might use mycompany
rather than mycompany.com.
tokenUserName Species the RSA or RADIUS user name. Use this query only if the RSA or
RADIUS user name is dierent from the Active Directory user name. If you
do not specify this query and RSA or RADIUS authentication is required, the
Windows user name is used. The syntax is tokenUserName=name.
Examples of vmware-view URIs
You can create hypertext links or buons with the vmware-view URI scheme and include these links in email
or on a Web page. Your end users can click these links to, for example, open a particular remote desktop
with the startup options you specify.
URI Syntax Examples
Each URI example is followed by a description of what the end user sees after clicking the URI link.
1vmware-view://view.mycompany.com/Primary%20Desktop?action=start-session
Chapter 2 Using URIs to Configure Horizon Client
VMware, Inc. 23
Horizon Client starts and connects to the view.mycompany.com server. The login box prompts the user for
a user name, domain name, and password. After a successful login, the client connects to the desktop
whose display name is displayed as Primary Desktop, and the user is logged in to the guest operating
system.
N The default display protocol and window size are used. The default display protocol is PCoIP.
The default window size is full screen.
2vmware-view://view.mycompany.com:7555/Primary%20Desktop
This URI has the same eect as the previous example, except that it uses the nondefault port of 7555 for
Connection Server. (The default port is 443.) Because a desktop identier is provided, the desktop opens
even though the start-session action is not included in the URI.
3vmware-view://fred@view.mycompany.com/Finance%20Desktop?desktopProtocol=PCOIP
Horizon Client starts and connects to the view.mycompany.com server. In the login box, the User name
text box is populated with the name fred. The user must supply the domain name and password. After
a successful login, the client connects to the desktop whose display name is displayed as Finance
Desktop, and the user is logged in to the guest operating system. The connection uses the PCoIP
display protocol.
4vmware-view://view.mycompany.com/Calculator?action=start-session&appProtocol=BLAST
Horizon Client starts and connects to the view.mycompany.com server. In the login box, the user must
supply the user name, domain name, and password. After a successful login, the client connects to the
application whose display name is displayed as Calculator. The connection uses the VMware Blast
display protocol.
5vmware-view://fred@view.mycompany.com/Finance%20Desktop?domainName=mycompany
Horizon Client starts and connects to the view.mycompany.com server. In the login box, the User name
text box is populated with the name fred, and the Domain text box is populated with mycompany. The
user must supply only a password. After a successful login, the client connects to the desktop whose
display name is displayed as Finance Desktop, and the user is logged in to the guest operating system.
6vmware-view://view.mycompany.com/
Horizon Client starts and the user is taken to the login prompt for connecting to the
view.mycompany.com server.
7vmware-view://view.mycompany.com/Primary%20Desktop?action=reset
Horizon Client starts and connects to the view.mycompany.com server. The login box prompts the user for
a user name, domain name, and password. After a successful login, Horizon Client displays a dialog
box that prompts the user to conrm the reset operation for Primary Desktop.
N This action is available only if a Horizon administrator has enabled the desktop reset feature for
the desktop.
8vmware-view://view.mycompany.com/Primary%20Desktop?action=restart
Horizon Client starts and connects to the view.mycompany.com server. The login box prompts the user for
a user name, domain name, and password. After a successful login, Horizon Client displays a dialog
box that prompts the user to conrm the restart operation for Primary Desktop.
N This action is available only if a Horizon administrator has enabled the desktop restart feature
for the desktop.
9vmware-view://
If the client is already running, the Horizon Client application comes to the foreground. If the client is
not already running, Horizon Client starts.
Using VMware Horizon Client for iOS
24 VMware, Inc.
10 vmware-view://?defaultlaunchview=recent
Horizon Client starts and the user sees the Recent window.
11 vmware-view://10.10.10.10/My%20Notepad++?args=%22My%20new%20file.txt%22
Launches My Notepad++ on server 10.10.10.10 and passes the argument My new file.txt in the
application launch command. The lename is enclosed in double quotes because it contains spaces.
12 vmware-view://10.10.10.10/Notepad++%2012?args=a.txt%20b.txt
Launches Notepad++ 12 on server 10.10.10.10 and passes the argument a.text b.txt in the application
launch command. Because the argument is not enclosed in quotes, a space separates the lenames and
the two les are opened separately in Notepad++.
N Applications can dier in the way they use command line arguments. For example, if you pass
the argument a.txt b.txt to Wordpad, Wordpad will open only one le, a.txt.
HTML Code Examples
You can use URIs to make hypertext links and buons to include in emails or on Web pages. The following
examples show how to use the URI from the rst URI example to code a hypertext link that says, Test Link,
and a buon that says, .
<html>
<body>
<a href="vmware-view://view.mycompany.com/Primary%20Desktop?action=start-session">Test
Link</a><br>
<form><input type="button" value="TestButton" onClick="window.location.href=
'vmware-view://view.mycompany.com/Primary%20Desktop?action=start-session'"></form> <br>
</body>
</html>
Chapter 2 Using URIs to Configure Horizon Client
VMware, Inc. 25
Using VMware Horizon Client for iOS
26 VMware, Inc.
Managing Remote Desktop and
Application Connections 3
Use Horizon Client to connect to a server, edit the list of servers you connect to, log in to or o of remote
desktops, and use remote applications. For troubleshooting purposes, you can also reset remote desktops
and applications.
Depending on how the administrator congures policies for remote desktops, end users might be able to
perform many operations on their desktops.
This chapter includes the following topics:
n“Seing the Certicate Checking Mode for Horizon Client,” on page 27
n“Connect to a Remote Desktop or Application,” on page 28
n“Manage Saved Servers,” on page 30
n“Select a Favorite Remote Desktop or Application,” on page 31
n“Disconnecting From a Remote Desktop or Application,” on page 32
n“Log O From a Remote Desktop,” on page 32
n“Manage Desktop and Application Shortcuts,” on page 32
n“Using 3D Touch with Horizon Client,” on page 33
n“Using Spotlight Search with Horizon Client,” on page 33
n“Using Split View and Slide Over with Horizon Client,” on page 34
n“Using the Horizon Client Widget,” on page 34
Setting the Certificate Checking Mode for Horizon Client
Administrators and sometimes end users can congure whether client connections are rejected if any or
some server certicate checks fail.
Certicate checking occurs for SSL connections between Connection Server and Horizon Client. Certicate
verication includes the following checks:
nIs the certicate intended for a purpose other than verifying the identity of the sender and encrypting
server communications? That is, is it the correct type of certicate?
nHas the certicate expired, or is it valid only in the future? That is, is the certicate valid according to
the computer clock?
nDoes the common name on the certicate match the host name of the server that sends it? A mismatch
can occur if a load balancer redirects Horizon Client to a server that has a certicate that does not match
the host name entered in Horizon Client. Another reason a mismatch can occur is if you enter an IP
address rather than a host name in the client.
VMware, Inc. 27
nIs the certicate signed by an unknown or untrusted certicate authority (CA)? Self-signed certicates
are one type of untrusted CA.
To pass this check, the certicate's chain of trust must be rooted in the device's local certicate store.
I For information about distributing a self-signed root certicate that users can install on their
iOS devices, see the instructions on the Apple Web site. For example, for iPads, see
hp://www.apple.com/ipad/business/docs/iPad_Certicates.pdf.
To set the certicate checking mode, tap  at the boom of the Horizon Client window and tap
Server   Mode. You have three choices:
nNever connect to untrusted servers. If any of the certicate checks fails, the client cannot connect to the
server. An error message lists the checks that failed.
nWarn before connecting to untrusted servers. If a certicate check fails because the server uses a self-
signed certicate, you can click Continue to ignore the warning. For self-signed certicates, the
certicate name is not required to match the server name you entered in Horizon Client.
nDo not verify server identity . This seing means that no certicate checking occurs.
If the certicate checking mode is set to Warn, you can still connect to a Connection Server instance that uses
a self-signed certicate.
If an administrator later installs a security certicate from a trusted certicate authority, so that all certicate
checks pass when you connect, this trusted connection is remembered for that specic server. In the future,
if that server ever presents a self-signed certicate again, the connection fails. After a particular server
presents a fully veriable certicate, it must always do so.
Connect to a Remote Desktop or Application
To connect to a remote desktop or application, you must provide the name of a server and supply
credentials for your user account.
To use remote applications, you must connect to Connection Server 6.0 or later.
N Before you have end users access their remote desktops, test that you can log in to a remote desktop
from a client device.
Prerequisites
nObtain login credentials, such as an Active Directory user name and password, RSA SecurID user name
and passcode, or RADIUS authentication user name and passcode.
nObtain the NETBIOS domain name for logging in. For example, you might use mycompany rather than
mycompany.com.
nPerform the administrative tasks described in “Preparing Connection Server for Horizon Client,” on
page 11.
nIf you are outside the corporate network and are not using a security server to access the remote
desktop or application, verify that your client device is set up to use a VPN connection and turn on that
connection.
I In most cases, use a security server rather than a VPN.
If your company has an internal wireless network to provide routable access to remote desktops that
your device can use, you do not have to set up a security server or VPN connection.
Using VMware Horizon Client for iOS
28 VMware, Inc.
nVerify that you have the fully qualied domain name (FQDN) of the server that provides access to the
remote desktop or application. Underscores (_) are not supported in server names. If the port is not 443,
you also need the port number.
nIf you plan to use embedded RSA SecurID software, verify that you have the correct CT-KIP URL and
activation code. See “Using Embedded RSA SecurID Software Tokens,” on page 13.
nCongure the certicate checking mode for the SSL certicate presented by Connection Server. See
“Seing the Certicate Checking Mode for Horizon Client,” on page 27.
nIf you plan to use Touch ID to authenticate, add at least one ngerprint in the Touch ID & Passcode
seing on your iOS device. For complete Touch ID authentication requirements, see “Touch ID
Authentication Requirements,” on page 10.
Procedure
1 If a VPN connection is required, turn on the VPN.
2 On your iOS device, tap the Horizon app icon.
3 Connect to a server.
Option Action
Connect to a new server Enter the name of a server, enter a description (optional), and tap Add
Server.
Connect to an existing server Tap the server icon on the Servers window.
Connections between Horizon Client and servers always use SSL. The default port for SSL connections
is 443. If the server is not congured to use the default port, use the format shown in this example:
view.company.com:1443.
4 If a smart card is required or optional, select the smart card certicate to use and enter your PIN.
If your smart card has only one certicate, that certicate is already selected. If there are many
certicates, you can scroll through them if necessary.
5 If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, either type
your credentials or, if you plan to use an embedded RSA SecurID token, install an embedded token.
Option Action
Existing token If you use a hardware authentication token or software authentication
token on a smart phone, enter your user name and passcode. The passcode
might include both a PIN and the generated number on the token.
Install software token Click External Token. In the Install Software Token dialog box, paste the
CT-KIP URL or CTFString URL that your administrator sent to you in
email. If the URL contains an activation code, you do not need to enter
anything in the Password or Activation Code text box.
6 If you are prompted a second time for RSA SecurID credentials or RADIUS authentication credentials,
enter the next generated number on the token.
Do not enter your PIN and do not enter the same generated number entered previously. If necessary,
wait until a new number is generated.
If this step is required, it is required only when you mistype the rst passcode or when conguration
seings in the RSA server change.
7 (Optional) If the Enable Touch ID seing is available, turn on the seing to use Touch ID to
authenticate.
The Enable Touch ID seing is available only if biometric authentication is enabled on the server and
you have not previously authenticated with Touch ID.
Chapter 3 Managing Remote Desktop and Application Connections
VMware, Inc. 29
8 If you are prompted for a user name and password, supply Active Directory credentials.
a Type the user name and password of a user who is entitled to use at least one desktop or
application pool.
b Select a domain.
If the Domain drop-down menu is hidden, you must type the user name as username@domain or
domain\username.
c (Optional) Tap to toggle the Remember this Password option to on if your administrator has
enabled this feature and if the server certicate can be fully veried.
d Tap Login.
If Touch ID is enabled and you are logging in for the rst time, your Active Directory credentials are
stored securely in the iOS devices's Keychain for future use.
9 If you are prompted for Touch ID authentication, place your nger on the Home buon.
10 (Optional) Tap  at the boom of the Horizon Client window and tap Preferred Protocol to
select the display protocol to use.
VMware Blast provides beer baery life and is the best protocol for high-end 3D and mobile device
users. The default display protocol is PCoIP.
11 Tap a desktop or application to connect to it.
If you are using smart card authentication, you are not prompted to supply your PIN again, but the
login process takes longer than if you use Active Directory authentication.
If you are connecting to a published desktop, which is hosted on a Microsoft RDS host, and if the
desktop is already set to use the Microsoft RDP display protocol, you cannot connect immediately. You
are prompted to have the system log you o the remote operating system so that a connection can be
made with the PCoIP display protocol or the VMware Blast display protocol. VMware Blast requires
Horizon Agent 7.0 or later.
After you connect to a desktop or application for the rst time, a shortcut for the desktop or application is
saved to the Recent window. The next time you want to connect to the remote desktop or application, you
can tap the shortcut instead of tapping the server's name.
Manage Saved Servers
When you connect to a server, Horizon Client saves the server to the Servers window. You can edit and
remove saved servers.
Horizon Client saves the server, even if you mistype the name or type the wrong IP address. You can delete
or change this information.
I You tap a server name to connect to the server.
Procedure
1 Tap Servers (cloud icon) at the boom of the window to display the saved servers.
Using VMware Horizon Client for iOS
30 VMware, Inc.
2 To manage a saved server, touch and hold the server icon until the context menu appears.
Option Action
Change the user name, domain,
server name, or description
a Tap Edit Server in the context menu.
b Make your changes on the Edit Server window.
c Tap Update to save your changes.
Remove a server Tap Delete Server in the context menu.
The desktop and application shortcuts associated with the server are also
deleted.
Forget a saved password Tap Forget Password in the context menu. This option is available only if
you previously saved your password.
Disable Touch ID Tap Sign Out. This option is available only if you previously enabled
Touch ID.
Select a Favorite Remote Desktop or Application
You can select remote desktops and applications as favorites. Favorites are identied by a star. The star helps
you quickly nd your favorite desktops and applications. Your favorite selections are saved, even after you
log o from the server.
Prerequisites
Obtain the credentials you need to connect to the server, such as a user name and password or RSA SecurID
and passcode.
Procedure
1 Tap Servers (cloud icon) at the boom of the window and tap the server icon to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Perform these steps to select or deselect a desktop or application as a favorite.
Option Action
Select a favorite Touch and hold the desktop or application name until the context menu
appears and tap Mark as Favorite. A star appears in the upper right corner
of the name and the name appears on the Favorites page.
Deselect a favorite Touch and hold the desktop or application name until the context menu
appears and tap Unmark Favorite. A star no longer appears in the upper
right corner of the name and the name disappears from the Favorites page.
4 (Optional) Tap Favorites (star icon) at the boom of the window to display only favorite desktops or
applications.
You can tap All (cloud icon) at the boom of the window to display all the available desktops and
applications.
Chapter 3 Managing Remote Desktop and Application Connections
VMware, Inc. 31
Disconnecting From a Remote Desktop or Application
You can disconnect from a remote desktop without logging o, so that applications remain open on the
remote desktop. You can also disconnect from a remote application so that the remote application remains
open.
When you are logged in to the remote desktop or application, you can disconnect by tapping the
Horizon Client Tools radial menu icon and tapping the Disconnect icon.
N A Horizon administrator can congure your desktop to automatically log o when disconnected. In
that case, any open programs in your desktop are stopped.
Log Off From a Remote Desktop
You can log o from a remote desktop operating system, even if you do not have a desktop open in
Horizon Client.
If you are currently connected to and logged in to a remote desktop, you can use the Windows Start menu
to log o. After Windows logs you o, the desktop is disconnected.
N Any unsaved les that are open on the remote desktop are closed during the logo operation.
Prerequisites
nObtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.
nIf you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 28.
Procedure
1 Tap Servers (cloud icon) at the boom of the window and tap the server icon.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop name until the context menu appears.
4 Tap Log  in the context menu.
What to do next
Tap the Logout buon in the upper-left corner of the window to disconnect from the server.
Manage Desktop and Application Shortcuts
After you connect to a remote desktop or application, Horizon Client saves a shortcut for the recently used
desktop or application. You can rearrange and remove these shortcuts.
Desktop and application shortcuts can appear on multiple pages and you can swipe across pages to see
more shortcuts. Horizon Client creates new pages, as needed, to accommodate all of your shortcuts.
Procedure
nPerform these steps to remove a desktop or application shortcut from the Recent window.
a Touch and hold the shortcut.
b Tap the X buon.
Using VMware Horizon Client for iOS
32 VMware, Inc.
nTo move a desktop or application shortcut, touch and hold the shortcut, drag it to the new location, and
tap Done.
You cannot drag a shortcut to another page unless that page already exists.
Using 3D Touch with Horizon Client
You can use Peek and Pop gestures to interact with Horizon Client on a 3D Touch-enabled iPhone 6s or
iPhone 6s Plus.
Using Peek and Pop with the Horizon app
You can Peek at the Horizon app on your iOS device Home screen to show a quick action menu. On the
quick action menu, you can tap the Connect to Most Recent Server item to quickly connect to the most
recently used server. If a recent server does not exist, you can tap the Connect to Most Recent Server item to
add a new server.
After you connect to a remote desktop or application, Horizon Client adds a shortcut to the desktop or
application to the quick action menu. For example, if you connect to a remote desktop named Win7,
Horizon Client adds Connect to Win7. You can tap a shortcut to quickly connect a remote desktop or
application. The Horizon icon quick action menu can contain up to three shortcuts.
Using Peek and Pop Inside Horizon Client
On the desktop and application selection window, you can Peek at a remote desktop or application to show
a quick action menu. You can tap items in the quick action menu to connect, log o, mark a favorite, and
perform other actions, depending on the remote desktop or application. You can also Pop into a remote
desktop or application to connect to it.
Quick action menus are also available on the Servers, Recent, and Favorites windows. For example, on the
Servers window, you can Peek at a saved server and tap items in the quick action menu to edit, remove, or
connect to the server. On the Recent window, you can Peek at a remote desktop or application shortcut and
tap items in the quick action menu to remove the shortcut or connect to the desktop or application. You can
also Pop into a saved server or remote desktop or application shortcut to connect to it.
Enabling Peek for the Horizon Client Tools
By default, the Horizon Client Tools radial menu icon appears in the middle of the window when you are
connected to a remote desktop or application. You tap the radial menu icon to expand the menu and display
icons for each tool, which you tap to select. For pictures of the radial menu icon and tools icons, see
Table 4-6.
If you enable Peek for the Horizon Client Tools, the Horizon Client Tools radial menu icon does not appear.
To display the icons for each tool, press deeply on any place on the window.
To enable Peek for the Horizon Client Tools, tap  at the boom of the Horizon Client window, tap
Touch, and toggle the Peek for the menu seing to on. If you are connected to a remote desktop or
application, you can access seings by tapping the  (gear) icon in the Horizon Client Tools radial
menu.
Using Spotlight Search with Horizon Client
You can use Spotlight search on iOS 9 and later devices to search for and connect to remote desktops and
applications.
When you log in to a server in Horizon Client, the remote desktops and applications on the server are added
to the Spotlight index. Only the remote desktops and applications on the last server to which you logged in
are indexed.
Chapter 3 Managing Remote Desktop and Application Connections
VMware, Inc. 33
To use Spotlight search to search for a particular remote desktop or application, type its name or a partial
name in the Spotlight search eld. For example, to nd a remote desktop named Win 2008 RDS Desktop,
you might type Win or RDS.
To use Spotlight search to nd your favorite remote desktops and applications, type favorite in the
Spotlight search eld. To search for any remote desktop or application, type vmware or horizon in the
Spotlight search eld. The search results can contain up to 10 items.
To connect to a remote desktop or application, tap its name in the search results. If you are not currently
connected to the server, the Horizon Client login window appears and you can log in.
Using Split View and Slide Over with Horizon Client
You can use Split View and Slide Over with Horizon Client on any iPad model that supports Split View and
Slide Over and is running iOS 9 or later.
With Split View and Slide Over, you can open Horizon Client and another app at the same time. You can run
Horizon Client as either the primary app or the secondary app.
If you rotate your device or slide the vertical divider that separates the primary and secondary apps,
Horizon Client automatically adjusts to t the size of the window. If you are connected to a remote desktop,
the remote desktop automatically adjusts to t the size of the window if the Resolution seing is set to Auto
- Fit. For information about seing the resolution for a remote desktop, see “Changing the Display
Resolution Seing,” on page 48.
N Horizon Client does not support Picture in Picture.
Using the Horizon Client Widget
If you have an iOS 10 or later device, you can add the Horizon Client widget to your iOS device Search
screen.
To add the Horizon Client widget to the Search screen, click Edit on the Search screen, tap the green plus (+)
buon next to Horizon Client in the widget list, and click Done.
If you have never connected to a remote desktop or application, the Horizon Client widget displays No
desktop/application was launched yet. After you connect to a remote desktop or application, a shortcut
for the recently used remote desktop or application appears in the widget. You can tap this shortcut to open
the remote desktop or application from your Search screen.
If you have a 3D Touch-enabled device, the Horizon Client widget can appear in the quick action menu
when you apply pressure to the Horizon app on your iOS device Home screen.
Using VMware Horizon Client for iOS
34 VMware, Inc.
Using a Microsoft Windows Desktop
or Application 4
On iOS devices, Horizon Client includes additional features to aid in navigation.
This chapter includes the following topics:
n“Feature Support Matrix for iOS,” on page 36
n“External Keyboards and Input Devices,” on page 38
n“Enable the Japanese 106/109 Keyboard Layout,” on page 39
n“Using the Real-Time Audio-Video Feature for Microphones,” on page 39
n“Using Native Operating System Gestures with Touch Redirection,” on page 39
n“Using the Unity Touch Sidebar with a Remote Desktop,” on page 40
n“Using the Unity Touch Sidebar with a Remote Application,” on page 42
n“Horizon Client Tools on a Mobile Device,” on page 43
n“Gestures,” on page 45
n“Multitasking,” on page 46
n“Copying and Pasting Text and Images,” on page 46
n“Saving Documents in a Remote Application,” on page 47
n“Congure Horizon Client to Support Reversed Mouse Buons,” on page 47
n“Screen Resolutions and Using External Displays,” on page 48
n“PCoIP Client-Side Image Cache,” on page 49
n“Suppress the Cellular Data Warning Message,” on page 49
n“Internationalization,” on page 50
VMware, Inc. 35
Feature Support Matrix for iOS
Some features are supported on one type of Horizon Client but not on another.
Table 4‑1. Features Supported on Windows Desktops for iOS Horizon Clients
Feature
Windows
10 Desktop
Windows
8.x Desktop
Windows
7 Desktop
Windows
Vista
Desktop
Windows
XP Desktop
Windows Server
2008/2012 R2 or
Windows Server
2016 Desktop
RSA SecurID or
RADIUS
X X X Limited Limited X
Single sign-on X X X Limited Limited X
RDP display protocol
PCoIP display protocol X X X Limited Limited X
VMware Blast display
protocol
X X X X
USB access
Real-Time Audio-Video
(audio-in only)
X X X X
Wyse MMR
Windows 7 MMR
Virtual printing
Location-based printing X X X Limited Limited X
Smart cards X X X Limited Limited X
Multiple monitors
Windows 10 desktops require View Agent 6.2 or later or Horizon Agent 7.0 or later. Windows Server 2012
R2 desktops require View Agent 6.1 or later or Horizon Agent 7.0 or later. Windows Server 2016 desktops
require Horizon Agent 7.0.2 or later.
I View Agent 6.1 and later and Horizon Agent 7.0 and later releases do not support Windows XP
and Windows Vista desktops. View Agent 6.0.2 is the last View release that supports these guest operating
systems. Customers who have an extended support agreement with Microsoft for Windows XP and Vista,
and an extended support agreement with VMware for these guest operating systems, can deploy the View
Agent 6.0.2 version of their Windows XP and Vista desktops with Connection Server 6.1.
For descriptions of these features, see the View Planning document.
Feature Support for Published Desktops on RDS Hosts
RDS hosts are server computers that have Windows Remote Desktop Services and View Agent or
Horizon Agent installed. Multiple users can have desktop sessions on an RDS host simultaneously. An RDS
host can be either a physical machine or a virtual machine.
N The following table contains rows only for the features that are supported. Where the text species a
minimum version of View Agent, the text "and later" is meant to include Horizon Agent 7.0.x and later.
Using VMware Horizon Client for iOS
36 VMware, Inc.
Table 4‑2. Features Supported for RDS Hosts with View Agent 6.0.x or Later, or Horizon Agent 7.0.x or
Later, Installed
Feature
Windows Server 2008 R2
RDS Host
Windows Server 2012
RDS Host
Windows Server 2016 RDS
Host
RSA SecurID or RADIUS X X Horizon Agent 7.0.2 and later
Smart card View Agent 6.1 and later View Agent 6.1 and later Horizon Agent 7.0.2 and later
Single sign-on X X Horizon Agent 7.0.2 and later
RDP display protocol (for
desktop clients)
X X Horizon Agent 7.0.2 and later
PCoIP display protocol X X Horizon Agent 7.0.2 and later
VMware Blast display
protocol
Horizon Agent 7.0 and later Horizon Agent 7.0 and
later
Horizon Agent 7.0.2 and later
HTML Access View Agent 6.0.2 and later
(virtual machine only)
View Agent 6.0.2 and
later (virtual machine
only)
Horizon Agent 7.0.2 and later
Virtual printing (for desktop
clients)
View Agent 6.0.1 and later
(virtual machine only)
View Agent 6.0.1 and
later (virtual machine
only)
Horizon Agent 7.0.2 and later
(virtual machine only)
Location-based printing View Agent 6.0.1 and later
(virtual machine only)
View Agent 6.0.1 and
later (virtual machine
only)
Horizon Agent 7.0.2 and later
(virtual machine only)
Multiple monitors (for
desktop clients)
X X Horizon Agent 7.0.2 and later
Unity Touch (for mobile and
Chrome OS clients)
X X Horizon Agent 7.0.2 and later
Real-Time Audio-Video
(RTAV)
Horizon Agent 7.0.2 and
later
Horizon Agent 7.0.2 and
later
Horizon Agent 7.0.3 and later
For information about which editions of each guest operating system are supported, or which service packs,
see the View Installation document.
Limitations for Specific Features
Specic features that are supported on Windows desktops for Horizon Client for iOS have certain
restrictions.
Table 4‑3. Requirements for Specific Features
Feature Requirements
Left Handed Mode This feature is iOS specic. If your remote desktop is
congured so that the primary and secondary mouse
buons are switched, use the Left Handed Mode feature.
See “Congure Horizon Client to Support Reversed Mouse
Buons,” on page 47.
Location-based printing for Windows Server 2008 R2
desktops, RDS desktops (on virtual machine RDS hosts),
and remote applications
Horizon 6.0.1 with View and later servers.
Chapter 4 Using a Microsoft Windows Desktop or Application
VMware, Inc. 37
Table 4‑3. Requirements for Specific Features (Continued)
Feature Requirements
Smart cards for RDS desktops View Agent 6.1 and later.
Real-Time Audio-Video (audio-in only) See “System Requirements for Real-Time Audio-Video,” on
page 8
N You can also use Horizon Client to securely access remote Windows-based applications, in addition
to remote desktops. Selecting an application in Horizon Client opens a window for that application on the
local client device, and the application looks and behaves as if it were locally installed.
You can use remote applications only if you are connected to Connection Server 6.0 or later. For information
about which operating systems are supported for the RDS host, which provides published applications and
published desktops, see the View Installation document.
Feature Support for Linux Desktops
Some Linux guest operating systems are supported if you have View Agent 6.1.1 or later or Horizon Agent
7.0 or later. For a list of supported Linux operating systems and information about supported features, see
the Seing Up Horizon 6 for Linux Desktops or Seing Up Horizon 7 for Linux Desktops document.
External Keyboards and Input Devices
Horizon Client supports the iPad Keyboard Dock and Apple Wireless Keyboard (Bluetooth) external
keyboards. Horizon Client supports Apple Pencil as a pointer device on iPad Pro and the Swiftpoint GT
mouse on any iOS device that the Swiftpoint GT mouse supports.
Using an External Keyboard
Horizon Client automatically detects the iPad Keyboard Dock external keyboard. To use the Apple Wireless
Keyboard (Bluetooth) with a remote desktop or application, you must rst pair the keyboard with the client
device. After you pair the keyboard with the iPad, make sure that you do not have the onscreen keyboard in
split keyboard mode when you aempt to make the iPad detect the Bluetooth keyboard. To make the client
device detect the wireless keyboard, tap the screen with three ngers at the same time, or tap the Keyboard
buon in the Horizon Client Tools.
Also with the Apple Wireless Keyboard (Bluetooth), after the external keyboard is detected, you cannot use
the Horizon Client Tools or three-nger tap to display the onscreen keyboard. You must rst deactivate the
external keyboard by pressing its Eject key.
N The Apple Wireless Keyboard (Bluetooth) does not input the Japanese full-width tilde correctly in
remote desktops.
Using the Swiftpoint GT Mouse
Horizon Client automatically detects the SwiftPoint GT mouse. To use the Swiftpoint GT mouse with a
remote desktop or application, you must rst pair the mouse with the client device. After you pair the
mouse with the device, mouse actions are redirected to remote desktops and applications that you open
with Horizon Client.
International Keyboards
You can input characters for English, Japanese, French, German, Simplied Chinese, Traditional Chinese,
Korean, and Spanish.
Using VMware Horizon Client for iOS
38 VMware, Inc.
Use an English keyboard on your iOS device with a remote desktop that uses a Korean or Japanese input
method editor (IME). If you use a Korean or Japanese keyboard on your iOS device and you connect to a
remote desktop that uses a Korean or Japanese IME, the remote desktop Windows IME English/Korean or
English/Japanese mode is not synchronized with the iOS keyboard locale.
Enable the Japanese 106/109 Keyboard Layout
If you are connected to a Windows XP desktop, you can congure Horizon Client to use the Japanese
106/109 keyboard layout.
Prerequisites
Use Horizon Client to connect to a Windows XP desktop that has the Japanese keyboard layout enabled.
Procedure
1 Use the Horizon Client Tools to display the Options dialog box.
2 Tap to toggle the Japanese 106/109 Keyboard option to on.
This seing is disabled if the keyboard layout on the Windows XP desktop is not set to Japanese. This
seing is hidden if the desktop is not running Windows XP.
3 Tap Done.
Using the Real-Time Audio-Video Feature for Microphones
With the Real-Time Audio-Video feature, you can use a microphone connected to your mobile device on
your remote desktop. Real-Time Audio-Video is compatible with standard audio devices and with standard
conferencing applications such as Skype, WebEx, and Google Hangouts.
Real-Time Audio-Video is enabled by default when you install Horizon Client on your device.
N Only the audio-in feature is supported. The video feature is not supported.
For information about seing up the Real-Time Audio-Video feature on a remote desktop, see the
Conguring Remote Desktop Features in Horizon 7 document.
The rst time you use the microphone, Horizon Client prompts you for permission to access it. You must
grant permission for the microphone to work with your remote desktop. You can enable and disable access
to the microphone by changing the Microphone permission for Horizon Client in the iOS Seings app.
Using Native Operating System Gestures with Touch Redirection
You can use native operating system gestures from your touch-based mobile device when you are connected
to a Windows 8, Windows 10, or Windows Server 2012 remote desktop, or to a remote application that is
hosted on Windows Server 2012. For example, you can touch, hold, and release an item on a Windows 8
desktop to display the item's context menu.
When touch redirection is enabled, you can use only native operating system touch gestures. Horizon Client
local gestures, such as double-click and pinch, no longer work. You must drag the Unity Touch tab buon to
display the Unity Touch sidebar.
Touch redirection is enabled by default when you connect to a Windows 8, Windows 10, or Windows Server
2012 remote desktop, or to a remote application that is hosted on Windows Server 2012.
To disable touch redirection, tap  at the boom of the Horizon Client window, tap Touch, and toggle
the Windows Native Touch Gestures seing to o. If you are connected to a remote desktop or application,
you can access seings by tapping the  (gear) icon in the Horizon Client Tools radial menu.
Chapter 4 Using a Microsoft Windows Desktop or Application
VMware, Inc. 39
Using the Unity Touch Sidebar with a Remote Desktop
You can quickly navigate to a remote desktop application or le from a Unity Touch sidebar. From this
sidebar, you can open les and applications, switch between running applications, and minimize, maximize,
restore, or close windows and applications in a remote desktop.
If the Unity Touch feature is enabled, the sidebar appears on the left side of the window when you rst
access a remote desktop.
Figure 4‑1. Unity Touch Sidebar
If you access a desktop that has Unity Touch enabled but the sidebar is not displayed, you can see a tab on
the left side of the window. Besides swiping this tab to the right to open the sidebar, you can slide the tab up
or down.
From this sidebar, you can perform many actions on a le or application.
Table 4‑4. Unity Touch Sidebar Actions for a Remote Desktop
Action Procedure
Show the sidebar Swipe the tab to the right. When the sidebar is open, you cannot perform actions on the
desktop window or the Horizon Client Tools radial menu.
Hide the sidebar Swipe the tab to the left to close the sidebar. When the sidebar is open, you cannot
perform actions on the desktop window or the Horizon Client Tools radial menu.
You can also touch the desktop window, including the Horizon Client Tools radial
menu, to hide the sidebar.
Navigate to an application Tap All Programs and navigate to the application just as you would from the Windows
Start menu.
Using VMware Horizon Client for iOS
40 VMware, Inc.
Table 4‑4. Unity Touch Sidebar Actions for a Remote Desktop (Continued)
Action Procedure
Navigate to a le Tap My Files to access the User folder, and navigate to the le. My Files includes
folders such as My Pictures, My Documents, and Downloads.
My Files includes the folders in the user prole (%USERPROFILE% directory). If you
relocate the system folder in the %USERPROFILE% directory, the My Files menu can
also display content from the relocated folder, whether it is a local relocated folder or a
network share folder.
Search for an application or le nTap in the Search box and type the name of the application or le.
nTo use voice dictation, tap the microphone on the keyboard.
nTo launch an application or le, tap the name of the application or le in the search
results.
nTo return to the home view of the sidebar, tap the X to close the Search box.
Open an application or le Tap the name of the le or application in the sidebar. The application starts and the
sidebar closes.
Switch between running
applications or open windows
Tap the application name under Running Applications. If more than one le is open
for one application, tap the chevron (>) next to the application to expand the list.
Minimize a running application
or window
1 Touch the application name under Running Applications and swipe from right to
left.
2 Tap the More buon that appears.
3 Tap Minimize.
Maximize a running
application or window
1 Touch the application name under Running Applications and swipe from right to
left.
2 Tap the More buon that appears.
3 Tap Maximize.
Close a running application or
window
Touch the application name under Running Applications and swipe from right to left.
Tap the Close buon that appears.
Restore a running application
or window to its previous size
and position
1 Touch the application name under Running Applications and swipe from right to
left.
2 Tap the More buon that appears.
3 Tap Restore.
Create a list of favorite
applications or les
1 Search for the application or le, or tap Manage under the Favorite Applications
or Favorite Documents list.
If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications
or Favorite Files.
2 Tap the check box next to the names of your favorites in the search results or in the
list of available applications or les.
The favorite that you add last appears at the top of your favorites list.
Your favorites are remembered across all of your mobile devices so that, for example,
you have the same list whether using your smart phone or your tablet.
Remove an application or le
from the favorites list
1 Search for the application or le, or tap Manage under the Favorite Applications
or Favorite Dcuments list.
If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications
or Favorite Documents.
2 Tap to remove the check mark next to the name of the application or le in the
favorites list.
Reorder an application or le in
the favorites list
1 Tap Manage under the Favorite Applications or Favorite Documents list.
If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications
or Favorite Documents.
2 In the favorites list, touch and hold the handle on the left side of the application or
le name and drag the favorite up or down the list.
Chapter 4 Using a Microsoft Windows Desktop or Application
VMware, Inc. 41
N To use the Unity Touch feature with View 5.3.x desktops, the Remote Experience Agent must be
installed on the desktops. If you have the Remote Experience Agent installed but want to turn o this
feature, you can set a registry value on the remote desktop.
If users have a oating desktop, users’ favorite applications and les can be saved only if Windows roaming
user proles are congured for the desktop. Administrators can create a default Favorite Applications list
that end users see the rst time the sidebar appears.
Using the Unity Touch Sidebar with a Remote Application
You can quickly navigate to a remote application from a Unity Touch sidebar. From this sidebar, you can
launch applications, switch between running applications, and minimize, maximize, restore, or close remote
applications. You can also switch to a remote desktop.
When you access a remote application, the Unity Touch sidebar appears on the left side of the window. If the
Unity Touch sidebar is closed, a tab appears on the left side of the window. You can swipe this tab to the
right to reopen the sidebar. You can also slide the tab up or down.
N You can use remote applications only if you are connected to Connection Server 6.0 or later.
Figure 4‑2. Unity Touch Sidebar for a Remote Application
From the Unity Touch sidebar, you can perform many actions on a remote application.
Table 4‑5. Unity Touch Sidebar Actions for a Remote Application
Action Procedure
Show the sidebar Swipe the tab to the right to open the sidebar. When the sidebar is open, you cannot
perform actions on the application window.
Hide the sidebar Swipe the tab to the left to close the sidebar. When the sidebar is open, you cannot
perform actions on the application window.
In Horizon Client 3.1 and later, you can also touch the application window, including
the Horizon Client Tools radial menu, to hide the sidebar.
Switch between running
applications
Tap the application under Current Connection.
Open an application Tap the name of the application under Available Applications in the sidebar. The
application starts and the sidebar closes.
Using VMware Horizon Client for iOS
42 VMware, Inc.
Table 4‑5. Unity Touch Sidebar Actions for a Remote Application (Continued)
Action Procedure
Close a running application 1 Touch the application name under Current Connection and swipe from right to
left.
2 Tap the Close buon that appears.
Minimize a running application 1 Touch the application name under Current Connection and swipe from right to
left.
2 Tap the More buon that appears.
3 Tap Minimize.
Maximize a running application 1 Touch the application name under Current Connection and swipe from right to
left.
2 Tap the More buon that appears.
3 Tap Maximize.
Restore a running application 1 Touch the application name under Current Connection and swipe from right to
left.
2 Tap the More buon that appears.
3 Tap Restore.
Switch to a remote desktop Tap the desktop name under Desktops.
Horizon Client Tools on a Mobile Device
On a mobile device, the Horizon Client Tools include buons for displaying the onscreen keyboard, virtual
touchpad, conguration seings, and a virtual keypad for arrow keys and function keys.
The Horizon Client radial menu icon appears in the middle of the window when you are connected to a
remote desktop or application. Tap to expand the radial menu and display icons for each tool, which you
can tap to select. Tap outside the tool icons to collapse the icons back into the radial menu icon.
The radial menu includes several tools.
Table 4‑6. Radial Menu Icons
Icon Description
Horizon Client Tools radial menu
Disconnect
Onscreen keyboard (toggles to show or hide)
Seings
Navigation keys
Chapter 4 Using a Microsoft Windows Desktop or Application
VMware, Inc. 43
Table 4‑6. Radial Menu Icons (Continued)
Icon Description
Virtual touchpad
Gesture help
Onscreen Keyboard
The onscreen keyboard has more keys than the standard onscreen keyboard, for example, Control keys and
function keys are available. To display the onscreen keyboard, tap the screen with three ngers at the same
time or tap the Keyboard icon.
You can also use the feature that displays the onscreen keyboard whenever you tap a text eld, such as in a
note or new contact. If you then tap in an area that is not a text eld, the keyboard is dismissed.
I To use the three-nger tap, make sure the iOS accessibility feature for zooming is turned o.
When the zoom accessibility feature is turned on, you zoom by double-tapping with three ngers, and
tapping once with three ngers does nothing.
Even if you use an external keyboard, a one-row onscreen keyboard might still appear, which contains
function keys, and the Ctrl, Alt, Win, and arrow keys. Some external keyboards do not have all these keys.
Sending a String of Characters
From the onscreen keyboard, tap the pen icon on the left side of the Ctrl key to display the local input buer.
Text that you type into this text box is not sent to an application until you tap Send. For example, if you
open an application such as Notepad and tap the pen icon, the text that you type does not appear in the
Notepad application until you tap Send.
Use this feature if you have a poor network connection. That is, use this feature if, when you type a
character, the character does not immediately appear in the application. With this feature, you can quickly
type up to 1,000 characters and then either tap Send or tap Return to have all 1,000 characters appear at
once in the application.
Navigation Keys
Tap the Ctrl/Page icon in the Horizon Client Tools or onscreen keyboard to display the navigation keys.
These keys include Page Up, Page Down, arrow keys, function keys, and other keys that you often use in
Windows environments, such as Alt, Del, Shift, Ctrl, Win, and Esc. You can press and hold arrow keys for
continuous key strokes. For a picture of the Ctrl/Page icon, see the table at the beginning of this topic.
Use the Shift key on this keypad when you need to use key combinations that include the Shift key, such as
Ctrl+Shift. To tap a combination of these keys, such as Ctrl+Alt+Shift, rst tap the onscreen Ctrl key. After
the Ctrl key turns blue, tap the onscreen Alt key. After the Alt key turns blue, tap the onscreen Shift key. A
single onscreen key is provided for the key combination Ctrl+Alt+Del.
Onscreen Touchpad and Full-Screen Touchpad
The virtual touchpad can be either regular-size, to resemble a touchpad on a laptop computer, or full screen,
so that the entire device screen is a touchpad.
Using VMware Horizon Client for iOS
44 VMware, Inc.
By default, when you tap the touchpad icon, you can touch anywhere on the screen to move the mouse
pointer. The screen becomes a full-screen touchpad.
nMoving your nger around the touchpad creates a mouse pointer that moves around the remote
desktop or application.
nYou can use the regular-size and full-screen virtual touchpad for single-clicking and double-clicking.
nThe regular touchpad also contains left-click and right-click buons.
nTo simulate holding down the left-click buon while dragging, double-tap with one nger and then
drag.
To enable this feature, use the Horizon Client Tools to display the Options dialog box, and click to
toggle the Touchpad Tap & Drag option to on.
nYou can tap with two ngers and then drag to scroll vertically.
You can drag the regular-size virtual touchpad to the side of the device so that you can use your thumb to
operate the touchpad while you are holding the device.
You can make the virtual touchpad resemble the touchpad on a laptop, including right-click and left-click
buons. Tap to expand the Horizon Client Tools radial menu icon, tap the  (gear) icon, tap Touch,
and toggle the Full Screen Touchpad Mode seing to o.
To adjust how quickly the pointer moves when you use the touchpad, tap to expand the Horizon Client
Tools radial menu icon, tap the  (gear) icon, tap Touch, and drag the slider in the Touchpad
Sensitivity option.
You can also set the Full Screen Touchpad Mode and Touchpad Sensitivity seings from the
Horizon Client Seings window. Tap  at the boom of the Horizon Client window and tap Touch to
display the touchpad seings.
If you are logged in to a remote desktop when you change the touchpad seings, your touchpad seings are
retained the next time you connect to the remote desktop or application from the same iOS device.
Gestures
VMware has created user interaction aids to help you navigate conventional Windows user interface
elements on a non-Windows device.
Clicking
As in other applications, you tap to click a user interface element.
In a remote desktop, if you tap and hold for a second, a magnifying glass appears, along with a mouse
pointer, for precise placement. This feature is especially helpful when you want to resize a window.
N If your remote desktop is congured for a left-handed user, see “Congure Horizon Client to
Support Reversed Mouse Buons,” on page 47.
Right-Clicking
The following options are available for right-clicking:
nUse the Horizon Client Tools to display the regular virtual touchpad and use the touchpad's right-click
buon.
nOn a touch screen, tap with two ngers at nearly the same time. The right-click occurs where the rst
nger tapped.
Chapter 4 Using a Microsoft Windows Desktop or Application
VMware, Inc. 45
Scrolling and Scrollbars
The following options are available for vertical scrolling.
nOn a touch screen, tap with one or two ngers and then drag to scroll. The text under your ngers
moves in the same direction as your ngers.
I Scrolling with one nger has the following limitations: It does not work if you have
zoomed in, or when the onscreen keyboard is displayed, or when you are using the full-screen
touchpad.
nUse the Horizon Client Tools to display the touchpad, tap the touchpad with two ngers, and then drag
to scroll.
nUse the onscreen touchpad to move the mouse pointer and click scroll bars.
Zooming In and Out
As in other applications, pinch your ngers together or apart to zoom on a touch screen.
Window Resizing
If you use the full screen touchpad to resize a window, touch and hold one nger at the corner or side of the
window and drag to resize, or double-tap with one nger and then drag.
If you use the regular-size virtual touchpad, to simulate holding down the left-click buon while dragging
the corner or side of a window, double-tap with one nger and then drag.
If you are not using either type of virtual touchpad, tap and hold until the magnifying glass appears at the
corner or side of the window. Move your nger around until the resizing arrows appear. Lift your nger o
the screen. The magnifying glass is replaced by a resizing circle. Tap this resizing circle and drag it to resize
the window.
Sound, Music, and Video
If sound is turned on for your device, you can play audio in a remote desktop.
Multitasking
You can switch between Horizon Client and other apps without losing a remote desktop or application
connection.
In a WiFi network, by default Horizon Client runs in the background for up to three minutes on iOS 7.0 and
later devices. In a 3G network, Horizon Client suspends data transmission when you switch to another app.
Data transmission resumes when you switch back to Horizon Client.
Copying and Pasting Text and Images
By default, you can copy and paste text from your iOS device to a remote desktop or application. If a
Horizon administrator enables the feature, you can also copy and paste text from a remote desktop or
application to your iOS device or between two remote desktops or applications. Supported le formats
include plain text, images, and Rich Text Format (RTF). Some restrictions apply.
A Horizon administrator can set this feature so that copy and paste operations are allowed only from your
iOS device to a remote desktop or application, or only from a remote desktop or application to your iOS
device, or both, or neither.
Using VMware Horizon Client for iOS
46 VMware, Inc.
Data that you copy to the clipboard is automatically copied to the clipboard on the remote desktop when
you log in to the remote desktop. If you are logged in to a remote desktop, data that you copy to the
clipboard on the remote desktop is automatically copied to the clipboard on your iOS device. If RTF data
contains images, the images are lost when Horizon Client synchronizes the RTF data in the clipboard on the
remote desktop with the data in the clipboard on your iOS device.
Horizon administrators congure the ability to copy and paste by conguring group policy seings that
pertain to Horizon Agent. Depending on the Horizon server and agent version, administrators might also be
able to use group policies to restrict clipboard formats during copy and paste operations or use Smart
Policies to control copy and paste behavior in remote desktops. For information, see the Conguring Remote
Desktop Features in Horizon 7 document.
The clipboard can accommodate a maximum of 1 MB of data for copy and paste operations. If the text and
RTF data together use less than maximum clipboard size, the formaed text is pasted. Often the RTF data
cannot be truncated, so that if the text and formaing use more than the maximum clipboard size amount,
the RTF data is discarded, and plain text is pasted. If you are unable to paste all of the formaed text you
selected in one operation, you might need to copy and paste smaller amounts in each operation.
Saving Documents in a Remote Application
With certain remote applications, such as Microsoft Word or WordPad, you can create and save documents.
Where these documents are saved depends on your company's network environment. For example, your
documents might be saved to a home share mounted on your local computer.
Administrators can use an ADMX template le to set a group policy that species where documents are
saved. This policy is called Set Remote Desktop Services User Home Directory. For more information, see
the Conguring Remote Desktop Features in Horizon 7 document.
Configure Horizon Client to Support Reversed Mouse Buttons
You can use the Left Handed Mode option if the primary and secondary mouse buons are switched in
your remote desktop.
If you set the mouse properties inside your remote desktop so that the primary mouse buon is the one on
the right side, as many left-handed people do, you must turn on the Left Handed Mode option in
Horizon Client. If you do not turn on this option when mouse buons are reversed, a single tap acts as a
click of the secondary mouse buon. For example, a single tap might display a context menu rather than
selecting something or inserting a cursor.
Procedure
nIf you are already connected to the remote desktop, perform these steps.
a Tap to expand the Horizon Client Tools radial menu icon and tap the  (gear) icon to open
the Seings window.
b Tap Touch on the Seings window.
c Tap Left Handed Mode to toggle the option to on.
d Tap Done to close the Seings window.
nIf you are not connected to the remote desktop, perform these steps.
a Tap  at the boom of the Horizon Client window.
b Tap Touch on the Seings window.
c Tap Left Handed Mode to toggle the option to on.
A single tap now acts as a click with the primary mouse buon.
Chapter 4 Using a Microsoft Windows Desktop or Application
VMware, Inc. 47
Screen Resolutions and Using External Displays
You can use Horizon Client with external displays and you can change screen resolutions.
When you connect your device to an external display or projector, Horizon Client supports certain
maximum display resolutions. You can change the screen resolution used on your device to allow scrolling a
larger screen resolution.
Enlarging the Screen Resolution for a Remote Desktop
By default, the display resolution is set so that the entire Windows desktop ts inside your device, and the
desktop icons and task bar icons are a certain size. If you change the default to a higher resolution, the
desktop still ts inside the device, but the desktop and taskbar icons become smaller.
You can pinch your ngers apart to zoom in and make the desktop larger than the device screen. You can
then tap and drag to access the edges of the desktop.
Changing the Display Resolution Setting
To change the resolution from a remote desktop or application, tap to expand the Horizon Client Tools
radial menu icon, tap the  (gear) icon, and tap Resolution. You can also change the resolution from
the Horizon Client Seings window. Tap  at the boom of the Horizon Client window and tap
Resolution.
N Certain options, including 3/4 Scaling and No Scaling, are not available on iPhone 6 when the device
is in zoomed mode. To display these options, you must exit zoomed mode.
Using High Resolution Mode
You can use the High Resolution Mode feature to obtain the best display quality in remote desktops and
applications.
You can enable High Resolution Mode from the Horizon Client Seings window. Tap  at the boom
of the Horizon Client window, tap Resolution, and tap to toggle the High Resolution Mode seing to on.
To enable High Resolution Mode if you are using a remote desktop or application, tap to expand the
Horizon Client Tools radial menu icon, tap the  (gear) icon, tap Resolution, and tap to toggle the
High Resolution Mode seing to on.
The High Resolution Mode feature has the following requirements and limitations:
nYou cannot use the High Resolution Mode feature for existing sessions. You must log out and log in to a
new session for the feature to take eect.
nYou must have an iPad Pro, or an iPad or iPad mini with Retina display, to use the High Resolution
Mode feature.
nThe High Resolution Mode feature requires Horizon Agent 7.0.3 or later.
High Resolution Mode is disabled by default.
Using External Monitors and Projectors
You can use the Resolution seing to set a larger resolution for external monitors and projectors.
To display the keyboard and an expanded onscreen touchpad on the device while displaying the remote
desktop on the projector or aached monitor, enable the Presentation Mode seing. The expanded
touchpad and keyboard appear when you plug the device into the external monitor. The device detects the
maximum resolution provided by the external display.
Using VMware Horizon Client for iOS
48 VMware, Inc.
You can mirror the entire device display on a projector or aached monitor, including the Unity Touch
sidebar, by turning o the Presentation mode seing. If you are connected to a remote desktop and the
Presentation Mode seing is enabled, you can click Done to switch to mirror mode.
You can use the Keep the screen alive during Presentation seing to keep the display from turning o after
a period of inactivity while in presentation mode.
You can congure these seing from a remote desktop or application by tapping to expand the
Horizon Client Tools radial menu icon and tapping the  (gear) icon. You can also congure these
seing by tapping the  (gear) icon at the boom of the Horizon Client window.
Hiding Sensitive Information on External Displays
When you use Horizon Client with an external monitor or projector, sensitive information, such as
passwords and passcodes, is automatically hidden to protect user data security.
PCoIP Client-Side Image Cache
PCoIP client-side image caching stores image content on the client to avoid retransmission. This feature
reduces bandwidth usage.
The PCoIP image cache captures spatial, as well as temporal, redundancy. For example, when you scroll
down through a PDF document, new content appears from the boom of the window and the oldest content
disappears from the top of the window. All the other content remains constant and moves upward. The
PCoIP image cache is capable of detecting this spatial and temporal redundancy.
Because during scrolling, the display information sent to the client device is primarily a sequence of cache
indices, using the image cache saves a signicant amount of bandwidth. This ecient scrolling has benets
both on the LAN and over the WAN.
nOn the LAN, where bandwidth is relatively unconstrained, using client-side image caching delivers
signicant bandwidth savings.
nOver the WAN, to stay within the available bandwidth constraints, scrolling performance would be
degraded without client-side caching. Over the WAN, client-side caching saves bandwidth and ensure a
smooth, highly responsive scrolling experience.
With client-side caching, the client stores portions of the display that were previously transmied. The cache
size is one-half of the available RAM. If that amount of RAM is less than 50 MB, the cache size is 50 MB.
Suppress the Cellular Data Warning Message
When Horizon Client detects that you are using a cellular data connection, the Network Usage dialog box
appears to notify you that your remote desktop or application connection might use a substantial portion of
your data plan.
The Network Usage dialog box appears after you connect to a server and try to launch a remote desktop or
application, after you tap a recent desktop or application shortcut, and after you connect to a remote
application and try to launch another application or remote desktop from the Unity Touch sidebar. The
Network Usage dialog box appears only when you launch Horizon Client.
You can suppress the Network Usage dialog box after it appears. You can also set an option to always
suppress the Network Usage dialog box.
Procedure
nTo suppress the Network Usage dialog box after it appears in Horizon Client, tap Never Remind in the
Network Usage dialog box.
nTo set an option to always suppress the Network Usage dialog box, tap  at the boom of the
Horizon Client window and toggle the Cellular Data Warning option to o.
Chapter 4 Using a Microsoft Windows Desktop or Application
VMware, Inc. 49
Internationalization
Both the user interface and the documentation are available in English, Japanese, French, German,
Simplied Chinese, Traditional Chinese, Korean, and Spanish. You can also input characters for these
languages.
Using VMware Horizon Client for iOS
50 VMware, Inc.
Troubleshooting Horizon Client 5
You can solve most Horizon Client problems by reseing the desktop or reinstalling the app.
You can also enable log collection and send log les to VMware for troubleshooting.
This chapter includes the following topics:
n“Collecting and Sending Logging Information,” on page 51
n“Restart a Remote Desktop,” on page 53
n“Reset a Remote Desktop or Remote Applications,” on page 54
n“Uninstall Horizon Client,” on page 54
n“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 55
n“Problem Establishing a Connection When Using a Proxy,” on page 55
n“Connecting to a Server in Workspace ONE Mode,” on page 56
Collecting and Sending Logging Information
You can congure Horizon Client to collect log information and send log les to VMware for
troubleshooting.
If Horizon Client quits unexpectedly while log collection is enabled, Horizon Client prompts you to send log
les to VMware when you relaunch Horizon Client.
If you choose to send log les to VMware, Horizon Client sends a message from the email account
congured on your device and aaches a GZ le that contains the last ve log les. The le name contains a
time stamp, for example, Horizon_View_Client_logs_timestamp.log.gz.
You can also manually retrieve and send log les at any time.
Enable Horizon Client Log Collection
When you enable log collection, Horizon Client creates log les that contain information that can help
VMware troubleshoot problems with Horizon Client.
Because log collection aects the performance of Horizon Client, enable log collection only if you are
experiencing a problem.
Prerequisites
Verify that an email account is congured on your device. Horizon Client uses this email account to send log
les.
VMware, Inc. 51
Procedure
1 If you are already connected to a remote desktop or application, perform these steps:
a Tap to expand the Horizon Client Tools radial menu icon and tap the  (gear) icon to open
the Seings window.
b Tap Log Collection on the Seings window.
c Tap to toggle the Logging option to on.
d Tap Done to close the Seings window.
2 If you are not connected to a remote desktop or application, perform these steps:
a Tap  at the boom of the Horizon Client window to open the Seings window.
b Tap Log Collection on the Seings window.
c Tap to toggle the Logging option to on.
After log collection is enabled, Horizon Client generates several log les. When Horizon Client quits
unexpectedly or is exited and relaunched, the log les are merged and compressed into a single GZ le. If
you choose to send the log, Horizon Client aaches the GZ le to an email message.
If you switch from a running desktop to seings, enable log collection, and switch back to the desktop, you
must reconnect to the desktop to collect a complete log le.
Manually Retrieve and Send Horizon Client Log Files
When Horizon Client log collection is enabled on your device, you can manually retrieve and send log les
at any time.
This procedure shows you how to retrieve and send log les through Horizon Client. If your device is
connected to a PC or Mac, you can also use iTunes to retrieve log les.
Prerequisites
nVerify that an email account is congured on your device. Horizon Client sends log les from this email
account.
nEnable Horizon Client log collection. See “Enable Horizon Client Log Collection,” on page 51.
Procedure
1 In Horizon Client, tap the email icon at the top of the window.
2 Type the address of the email recipient in the To: line and click Send to send the message.
The email account congured on your device appears in the From: line.
The existing GZ log le is aached to the message. Horizon Client saves a maximum of ve GZ log les.
It deletes the oldest les when the GZ log le count is greater then ve.
Using VMware Horizon Client for iOS
52 VMware, Inc.
Disable Horizon Client Log Collection
Because log collection aects the performance of Horizon Client, disable log collection if you are not
troubleshooting a problem.
Procedure
1 If you are already connected to a remote desktop or application, perform these steps.
a Tap to expand the Horizon Client Tools radial menu icon and tap the  (gear) icon to open
the Seings window.
b Tap Log Collection on the Seings window.
c Tap to toggle the Logging option to o.
d Tap Done to close the Seings window.
2 If you are not connected to a remote desktop or application, perform these steps.
a Tap  at the boom of the Horizon Client window to open the Seings window.
b Tap Log Collection on the Seings window.
c Tap to toggle the Logging option to o.
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
nObtain login credentials, such as an Active Directory user name and password, RSA SecurID user name
and passcode, or RADIUS authentication user name and passcode.
nIf you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 28.
Procedure
1 Tap Servers (cloud icon) at the boom of the window and tap the server icon to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop name until the context menu appears.
4 Tap Restart in the context menu.
Restart is available only if the status of the desktop is such that the action can be taken.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs o from the
desktop.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 53
What to do next
Wait an appropriate amount of time for system startup before you aempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 54.
Reset a Remote Desktop or Remote Applications
You might need to reset a remote desktop if the desktop operating system stops responding and restarting
the remote desktop does not solve the problem. Reseing remote applications quits all open applications.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop are closed and are not saved.
Reseing remote applications is the equivalent of quiing the applications without saving any unsaved
data. All open remote applications are closed, even applications that come from dierent RDS server farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the
desktop.
For information about enabling the desktop reset feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
nObtain login credentials, such as an Active Directory user name and password, RSA SecurID user name
and passcode, or RADIUS authentication user name and passcode.
nIf you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 28.
Procedure
1 Tap Servers (cloud icon) at the boom of the window and tap the server icon to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop or application name until the context menu appears.
4 Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.
When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client
disconnects and logs o from the desktop. When you reset remote applications, the applications quit.
What to do next
Wait an appropriate amount of time for system startup before aempting to reconnect to the remote desktop
or application.
Uninstall Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client.
Procedure
1 If you have Horizon Client in iTunes on your Mac or PC, browse or search the Apps Library for the
Horizon Client app and remove it.
Use the same procedure that you would use to remove any iTunes app.
Using VMware Horizon Client for iOS
54 VMware, Inc.
2 Connect your device to your computer and allow the device to synchronize with iTunes on your Mac or
PC.
3 If the Horizon Client app is not removed from your device, touch and hold the Horizon app icon until
it wiggles and tap the X icon to delete the app.
What to do next
Reinstall Horizon Client.
See “Install or Upgrade Horizon Client on an iOS Device,” on page 12.
Horizon Client Stops Responding or the Remote Desktop Freezes
When the window freezes, rst, try reseing the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that Horizon servers are congured properly and that rewalls surrounding them have the
correct ports open, other issues usually relate to Horizon Client on the device or to the guest operating
system on the remote desktop.
Solution
nIf the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the Horizon administrator has enabled this feature.
nUninstall and reinstall the app on the device.
nIf reseing the remote desktop and reinstalling Horizon Client do not help, you can reset the iOS
device, as described in the device user guide from Apple.
nIf you get a connection error when you aempt to connect to the server, you might need to change your
proxy seings.
Problem Establishing a Connection When Using a Proxy
Sometimes if you aempt to connect to Connection Server using a proxy while on the LAN, an error occurs.
Problem
If the Horizon environment is set up to use a secure connection from the remote desktop to Connection
Server, and if the client device is congured to use an HTTP proxy, you might not be able to connect.
Cause
Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy
for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to connect to
Connection Server using an internal address, you might see the error message Could not establish
connection.
Solution
uRemove the proxy seings so that the device no longer uses a proxy.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 55
Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
nWhen you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.
nWhen you open a desktop or application through a URI or shortcut, or when you open a local le
through le association, the request redirects you to the Workspace ONE portal for authentication.
nAfter you open a desktop or application through Workspace ONE and Horizon Client starts, you cannot
see or open other entitled remote desktops or applications in Horizon Client.
Cause
Beginning with Horizon 7 version 7.2, an administrator can enable Workspace ONE mode on a Connection
Server instance. This behavior is normal when Workspace ONE mode is enabled on a Connection Server
instance.
Solution
Use Workspace ONE to connect to a Workspace ONE enabled server and access your remote desktops and
applications.
Using VMware Horizon Client for iOS
56 VMware, Inc.
Index
Numerics
3D Touch 33
A
agent, installation requirements 11
AirWatch integration 16
App Store 12
B
background multitasking 46
C
caching, client-side image 49
cellular data warning message 49
certificates, ignoring problems 27
client image cache 49
Connection Server 11
connection problems 55
copying and pasting 46
customer experience program, desktop pool
data 18
D
default view 15
disconnecting from a remote desktop 32
display requirements 48
displays, external 48
E
external displays 48
F
favorites 31
favorites list in Unity Touch sidebar 40
feature support matrix 36
H
hardware requirements
iOS devices 7
smart card authentication 8
Horizon Client
disconnect from a desktop 32
logging in 28
setup for iOS clients 7
system requirements for iPad and iPhone 7
troubleshooting 55
Horizon Client for iOS
installing 12
uninstalling 54
I
image cache, client 49
input devices for the iPad 38
iOS, installing Horizon Client on 7
iOS Horizon Client
installing 12
uninstalling 54
iTunes Store 54
J
Japanese keyboard layout 39
K
keyboard
navigation keys 43
onscreen 43, 45
keyboard support 38
keys, navigation 43
L
Left Handed mode 47
log collection 52, 53
log off 32
logging 51
logging in
to a desktop 28
to a server 28
M
Mac iOS, installing Horizon Client on 7
manage desktop shortcuts 32
managing desktops 27
mouse buttons, reversed 47
multitasking 46
N
navigation keys 43
O
operating systems, supported on the agent 11
options, configuration 43
VMware, Inc. 57
P
PCoIP client image cache 49
prerequisites for client devices 11
projectors 48
proxy connections 55
R
Real-Time Audio-Video feature 8, 39
reset a desktop 54
resizing windows 45
resolution, screen 48
restart desktop 53
reversed mouse buttons 47
RSA SecurID tokens 13
running in the background 46
S
saving documents in a remote application 47
screen resolution 48
scrolling 45
Search screen widget 34
security servers 11
server connections, managing 27
shortcut, desktops 32
sidebar, Unity Touch 40
smart card authentication
on devices 9
requirements 8
software tokens 13
Split View 34
Spotlight search 33
SSL options 14
system requirements, for iPad and iPhone 7
T
tablet gestures 45
tokens, RSA SecurID 13
toolbar, Horizon Client 43
Touch ID authentication 10
touchpad, virtual 43
troubleshooting, connection problems 55
U
Unity Touch feature 40
Unity Touch sidebar 42
URI examples 23
URI syntax for Horizon Clients 21
URIs (uniform resource identifiers) 21
V
VMware Blast 14
W
Windows 8 gestures 39
Windows desktop or application 35
Workspace ONE 56
Using VMware Horizon Client for iOS
58 VMware, Inc.

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