zBoost YX741-PCS-CEL Industrial Booster User Manual YX741 Manual 0414 indd
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zBoost YX741 User Manual 30 day money back guarantee when purchased directly from zBoost®. If product is purchased from a reseller or third party, you are subject to the policies of the third party. 1 Year Manufacturer Warranty. Register your zBoost product at www.zBoost.com zBoost® YX741 User Manual zBoost® YX741 User Manual FCC Information FCC ID: SO4YX741-PCS-CEL WARNING. This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to operate this device. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation. Warning: Changes or modifications to this device not expressly approved by zBoost could void the user’s authority to operate the equipment. You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. Industry Canada Regulations IC ID: 5544A-YX741PCSCEL This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The term “IC:” before the radio certification number only signifies that Industry Canada technical specifications were met. RF Exposure: The manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device. Cet appareillage numérique de la classe [B] répond à toutes les exigences de l’interférence canadienne causant des règlements d’équipement. L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter n’importe quelle interférence reçue, y compris l’interférence qui peut causer l’opération peu désirée. Le fabricant nominale de la puissance de sortie de ce matériel est simple transporteur. Pour les situations lorsque plusieurs signauxporteurs sont présents, l’évaluation devrait être réduite de 3.5 dB, en particulier lorsque le signal de sortie est ré-émise et peut provoquer des interférences adjacentes à la bande utilisateurs. Ce pouvoir est de la réduction par le biais de la sortie d’alimentation ou la réduction de gain et non par un atténuateur à la sortie du dispositif. Please note: This unit has been approved for use in Canada under RSS 131, however, consent for the use of this device to improve cellular or PCS coverage, must be obtained through your cellular or PCS provider, prior to placing the unit in operation. Please refer to the Industry Canada document CPC 2-1-05, Section 6.1 available or viewable at: http://www.ic.gc.ca/epic/site/smt-gst.nsf/en/sf08942e.html zBoost® YX741 User Manual zBoost® YX741 User Manual Package Contents: zBoost YX741 Copyright Notice This manual is copyrighted. All rights reserved. This manual, whole or in part, may not be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine readable form for distribution. This manual whole or in part, may not be modified without prior consent, in writing, from zBoost. Copyright © 2014 by zBoost. Before you begin, make sure all of the following parts came with your zBoost YX741. Trademarks Wireless Extenders, Wi-Ex, the Wi-Ex logo, zBoost, the zBoost logo and Extending Cell Zones are registered Safety and Product Warranty Information trademarks of zBoost. Safety Guidelines Item Quantity Part # Description In accordance with FCC requirements of human exposure to radiofrequency fields, the radiating element (antenna) shall be positioned such that a minimum separation distance of 8 inches (20cm) is maintained between the radiating element and the user and/or general population. DMAN-0042 YX741 Manual APCA-0031 YX741 Base Unit CPSP-0010 Base Unit Power Supply, Black Limited Liability In no event shall zBoost be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the set up of, use of, inability to use, or performance of the information, services, products, and materials available from this manual. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty last, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. For full warranty guidelines, see page 14. Note Changes or modifications not expressly approved by zBoost could void the user’s authority to operate this equipment and/or void the product warranty. ii iii zBoost® YX741 User Manual zBoost® YX741 User Manual Optional zBoost Accessories Table of Contents The following accessories are authorized for this zBoost product. Please see our website for complete selection. To order, call 1-800-871-1612 or visit, www.zboost.com Part # FCC Information................................................................................................................................i Industry Canada Regulations ..............................................................................................................i Safety and Product Warranty Information ........................................................................................ii Copyright Notice ...............................................................................................................................ii Description Popular Accessories for the YX741 Trademarks ........................................................................................................................................ii Safety Guidelines ...............................................................................................................................ii YX052 Omni-directional internal ceiling mount antenna YX027-F Directional internal wall mount YX015 Signal Combiner YX014 Outdoor J-pole Antenna Mounting Bracket YX021-CEL External CEL panel antenna Preparing to Install zBoost............................................................................................................... 2 YX023-PCS External PCS panel antenna Warning. This is NOT a CONSUMER device ....................................................................................2 CANT-0042 External wide-band log antenna You MUST Obtain Express Licensee Consent .....................................................................................2 YX044-F30 External lighting arrester Site Survey.........................................................................................................................................2 YX043-TNC TNC-F connector Select External and Indoor Antennas and Determine their location .....................................................3 CCBL-0017 RG-6 coax cable (3 in length) Cable Requirements ...........................................................................................................................4 CCBL-0006 RG-6 coax cable (18 in length) Power Requirements ..........................................................................................................................4 YX030-15W 15 ft. External Antenna coax extension, low-loss RG-6 YX042-F3P Coax attenuator - 3dB YX042-F6P Coax attenuator - 6dB YX042-F10P Coax attenuator - 10dB YX041-F4P 4-way coax splitter YX041-F2P 2-way coax splitter YX030-50W 50 Foot RG-6 Coaxial Cable with F-Male Connectors Antenna Aiming ................................................................................................................................6 YX031-100W 100 Foot Low Loss RG-11 Coaxial Cable with F-Male Connectors Installing the Indoor Antenna ............................................................................................................7 YX012 Outdoor External Antenna Grounding Kit Mounting the Base Unit ....................................................................................................................8 Other Accessories: Limited Liability ................................................................................................................................ii Package Contents: zBoost YX741 ....................................................................................................iii Optional zBoost Accessories............................................................................................................ iv Overview ...........................................................................................................................................2 Why Indoor Signals Can Be Weak ......................................................................................................2 Grounding the Directional External Antennas ....................................................................................4 Securing Cable with a Drip Loop .......................................................................................................5 Pre-Installation Guidelines .................................................................................................................5 Installing Your zBoost Signal Booster ............................................................................................... 5 First, You MUST Obtain Express Licensee Consent ............................................................................5 Placement of the External Antennas ...................................................................................................5 Mounting of External Antenna(s) .......................................................................................................6 Running the Coaxial Cable to the Base Unit .......................................................................................8 Connect the YX741 Base Unit to Power Confirm That it is Working Properly......................................9 Improving The Coverage Area ............................................................................................................9 Base Unit Light Indicators ............................................................................................................. 10 Technical Specifications ................................................................................................................. 11 Frequently Asked Questions ........................................................................................................... 12 Frequently Asked Questions ........................................................................................................... 13 Warranty Information .................................................................................................................... 14 Sample Consent Form .................................................................................................................... 16 Licensee Contact Information ........................................................................................................ 17 iv zBoost® YX741 User Manual Overview Thank you for choosing zBoost. zBoost allows cell phone users to use their cell phones INSIDE. Like a skylight that brings sunlight indoors, zBoost transports and amplifies the outdoor cellular signals inside. By following the instructions in this user manual, you will be Extending Cell Zones™. Why Indoor Signals Can Be Weak zBoost® YX741 User Manual Using a cell phone operating on the same carrier network(s) of the install location’s occupants, check the signal strength at roof level (where the External Antenna will be placed) in varying locations by placing your phone in test mode to read dB signal strength. The YX699 Signal Meter (available separately) provides signal strength information. It can be used with its supplied whip antenna to find the best location for placement of the External Antennas by identifying the area of strongest signal. It can also be used to identify peak antenna alignment when connected directly via provided cable. There are several obstacles that can contribute to the poor reception you receive in a building: 1. While cell phone carriers have tried to place cell phone towers to provide the best overall coverage, local ordinances and terrain features can impose restrictions on where these towers can be placed, thus, limiting the signal strength available at your location. 2. Obstructions Caused by Buildings, Terrain and Trees Cell phone signals can be completely blocked or reflected by buildings, walls, trees, hills and other terrain features resulting in low signal strength. 3. Note Location of the Cell Phone Tower in Relation to the building Cell phone signal bars are approximate and vary from phone to phone. The number of bars can fluctuate widely, depending on the location of the phone, the position or angle of the phone, weather, etc. Most cell phone signal meters update every 6 to 10 seconds. An increase of only one bar typically indicates a 4x to 10x signal increase. Energy Efficient Windows These windows can affect signal penetration into the building. Select External and Indoor Antennas and Determine their location It is recommended that the External Antennas and Indoor Antenna have over 15 feet of vertical and 20 feet of horizontal separation. Use the information from your site survey (page 3) to choose an appropriate External Antenna (available at www.zBoost.com) for your application. For example, a high-gain directional antenna is needed if the outdoor signal level is low and also for larger indoor coverage needs. Mount the External Antenna as high as possible, keeping it at it at least 2 feet away from any metal. zBoost has several indoor antenna options (also available at www.zBoost.com). The dome and directional panel antennas are the most popular for in-building applications. For larger coverage areas, a high-gain directional antenna is needed (see illustration below). Preparing to Install zBoost Warning. This is NOT a CONSUMER device It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to operate this device. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation. The indoor antenna is connected to the base unit using coax cable. A directional antenna should be mounted on a wall facing the direction where increased coverage is desired. A ceiling mounted antenna should be placed in the center of the desired coverage area. Note: Follow the specific antenna installation instructions included with the external and indoor antennas. If the antennas are too close together, the light on the Base Unit will flash red, indicating a problem see the Light Indicators section (Page 10). Always orient the Indoor and External Antennas pointing AWAY from Note You MUST Obtain Express Consent of an FCC Licensee Prior to the installation of an industrial signal booster it is imperative that you either be an FCC Licensee or have express consent from all of the FCC Licensees for which signals you wish to rebroadcast. See page 16 for a sample consent form and page 17 for licensee contact information. Site Survey Avoid placing the External Antenna near metal such as wiring, A/C ducts, metal siding, truss plates, etc. When connecting the cable to the antenna, run the cable straight down from the antenna. Avoid draping the coax near the antenna. Before installing zBoost, assess the signal outside of the building, at roof level or wherever you plan to place the External Antennas. zBoost can only bring signal into the building when signal reaches the External Antennas. If there is no signal, the zBoost will not work for you. zBoost® YX741 User Manual each other. See page 5, Installing Your zBoost Product, for additional information. Cable Requirements Low-loss satellite cable (either RG-6 or RG-11 available at www.zBoost.com) is required. After installing the External Antennas, run coaxial cable between External Antenna and Base Unit. The recommended maximum cable length run for RG-6 is 65 ft. and 120 ft. for RG-11. It is highly recommended that you refrain from securing your cable, drilling any holes, etc. until you complete and test the installation of the Base Unit. zBoost® YX741 User Manual Securing Cable with a Drip Loop When you install the Directional External Antennas, create a drip loop with the coaxial cable at the point where the cable enters the building through an outside wall. This can be done by twisting and securing the cable into a loop (no less than 4” across) near the entry point. This will help prevent moisture from gathering at entry point and leaking into the building. Exterior Wall Coax Cable Pre-Installation Guidelines • Always orient the External Antenna and Indoor Antenna away from each other. This helps maintain isolation between the antennas. Additional isolating materials may be necessary. • Vertical separation helps increase isolation. Caution: Before drilling any holes, run cable to make sure you know where existing electrical wiring is located. Drilling into live electrical wiring could cause and electrical shock and sever the wire. • Directional antennas provide better isolation than omni-directional antennas. • Keep cable runs as short as possible to minimize loss. Power Requirements • Nearby towers can cause overload. The Base Unit can be plugged into a standard 2-prong 110 VAC receptacle using the included power supply. The power supply consumes less than 10W (less than 0.2A). • Avoid any drilling or nailing directly into the roof. This could allow water to leak into the building and cause damage. • Choosing to mount the antenna into fascia will not compromise the roof and places the antenna up high. • If practical, do a soft installation of the equipment first. YX741 using an omni-directional indoor antenna YX741 using a high-gain directional indoor antenna Grounding the Directional External Antennas The Directional External Antenna assembly must be properly grounded when it is installed outdoors. This will help protect the property and the Base Unit against lightning strikes during a lightning storm. The installation must be in accordance with Article 810 of the National Electric Code (NEC). A listed antenna discharge unit must be provided for the lead-in coaxial cable per NEC article 8.10.20 or the shield of the coaxial cable must be permanently and effectively grounded in accordance with NEC article 8.10.21. Installing Your zBoost Signal Booster You MUST Obtain Express Consent of an FCC Licensee Prior to the installation of an industrial signal booster it is imperative that you either be an FCC Licensee or have express consent from all of the FCC Licensees for which signals you wish to rebroadcast. See page 16 for a sample consent form and page 17 for licensee contact information. Placement of the External Antennas Note The zBoost YX741 base unit MUST only be used with the provided power adaptor. Use of other power adaptors will void the warranty and may damage the unit. Use of other equipment is not FCC approved. Choosing the best location for installation of the External Antenna provides the best performance and the largest area of improved signal. Determine the location which provides the strongest signal using the instructions found in the Site Survey section on page 3. Find the location which provides the strongest signal strength and install the External Antennas at that location. The YX699 Signal Meter (available separately) provides signal strength information. It can be used with its supplied whip antenna to find the best location for antenna mounting with the strongest received signal. It can also be connected to the directional antennas to aim the antennas for maximum received signal. zBoost® YX741 User Manual zBoost® YX741 User Manual Mounting of External Antenna(s) Note: A 1 dBm increase is 25% gain in signal strength. When you have determined the location of the strongest signal, install the antennas to a mast or j-pole (Outdoor J-pole Antenna Mounting Bracket, YX014 available at www.zBoost.com). Loosely connect the antenna(s) to the mast to allow the antennas to be reoriented for strongest signal. If you do not know which direction the best signal is coming from, once the unit is installed, rotate the External Antenna in 90 degree increments while measuring the results inside the desired coverage area. Follow the specific antenna installation instructions included with the External Antenna. Omni-directional External Antennas should be placed as high as possible in the area of strongest signal. Directional External Antennas should be aimed at the cellular tower of the appropriate carrier. The location of the tower can be determined by using any of the following methods: 1. Using a YX699 Signal Meter (available at www.zBoost.com), connect the signal meter to the antenna using the cable provided with the signal meter. Rotate the antenna until the optimum signal reading is determined and secure the antenna at that position. 2. Download the zBoost Signal Finder Android app on a phone using a cell phone operating on the primary carrier network of the location’s occupants. 3. Go to www.OpenSignal.com. Enter the zip code of the installation site. Note the location of the appropriate tower. 4. See the Antenna Aiming section of this manual. Once a soft system install is complete, follow the instructions for aiming the antenna(s) NOTE: The zBoost YX741 requires at least 15 feet of vertical separation between the Indoor Antenna and the External Antennas. Generally, increasing this distance (up to 40 feet) will increase the performance and decreasing the distance will limit zBoost performance. Antenna Aiming To get the maximum benefit, you will want to take special care to make sure you point the antenna in the direction of the best signal for your carrier To aim the antenna for maximum signal, you will need a phone operating on the same wireless network(s) in used at the install location. The majority of the time, a cell tower will hold more than 1 frequency band and/or carrier. If you are using two external antennas - one operating on PCS band and one operating on the cellular band, both antennas will generally point in the same direction. 1. Place the cell phone(s) (in field test mode) on a non-metal surface about 6-8 feet from the Base Unit. 2. Turn the signal booster on and wait 30 seconds. Note the signal reading displayed on the cell phone. ________dBm (A) 3. Leave the phone in exactly the same place and pointing in the same direction for the following steps. Note the direction External Antenna starting position ________________. 4. Rotate the External Antenna 90 degrees and then record the signal strength. ______dBm (B) 5. Continue to rotate the antenna another 90 degrees in the same direction and record the phone signal strength. _______dBm (C) 6. Again, rotate the antenna another 90 degrees in the same direction and again record the phone signal strength. ________dBm (D) 7. If you desire to optimize further, then look for the two highest signal readings above and move the antenna between these two points to find the highest signal reading. 8. Look for the highest reading above. Set the antenna to that position and tighten the antenna to the mast of your choosing. We suggest PVC pipe that is at least 1.5” or J-Pole (part # YX014, not included). Installing the Indoor Antenna zBoost has several indoor antenna options. The dome and panel antennas are the most popular for inbuilding applications. Follow the specific antenna installation instructions included with the indoor antenna. The indoor antenna is connected to the base unit using coax cable (see illustration on page 8). A directional antenna should be mounted on a wall facing the direction where increased coverage is desired. A ceiling mounted antenna should be placed in the center of the desired coverage area. Note Avoid placing the External Antennas near metal such as wiring, A/C ducts, metal siding, truss plates, etc. When connecting the cable to the antenna, run the cable straight down from the antenna. Avoid draping the coax near the antenna. zBoost® YX741 User Manual zBoost® YX741 User Manual For example, if you plan to use the Base Unit in meeting room of a two-story office, first run the cable from the roof down the stairs to the meeting room. After the Base Unit is installed and successfully working, find a more direct and permanent route for the cable (e.g., dropping it through the ceiling of a nearby closet). Indoor Antenna Connect the YX741 Base Unit to Power Confirm That it is Working Properly With everything connected and the Base Unit plugged in, you should walk throughout the area and see that you are able to reliably place calls. Upon initial power up, a solid GREEN LED should appear indicating normal conditions. If a RED light appears, adjustments may be needed to optimize performance. If you find the increased signal coverage is acceptable, however, no additional adjustments are needed. See Light Indicator section (page 10) for more information. zBoost Base Unit Remember, coverage varies based on outdoor signal level, building construction, and general installation care. Coverage in adjoining rooms (next to, above, or below) will be reduced due to the walls or the ceiling/ floor. Improving The Coverage Area Should you desire to improve coverage, you may: Power Supply Coaxial Cable to External Antenna 1. Move the Base Unit and/or adjust the angle of the Indoor Antenna. 2. Move the External Antenna to a higher location outside. 3. Purchase an External Antenna upgrade at www.zBoost.com. Shown: YX741 Base Unit with Indoor Directional Antenna External Antenna YX741 using an omni-directional indoor antenna YX741 using a high-gain directional indoor antenna Indoor Antenna Base Unit Mounting the Base Unit The Base Unit can also be easily mounted on a wall. Attach the Base Unit to a suitable wall surface using the provided hardware kit. The Base Unit should be oriented with the indicator light near the top of the unit. Connect the RG-6 coaxial cable from the Indoor Antenna to the Base Unit. Running the Coaxial Cable to the Base Unit Coaxial cable is not provided with the YX741. After installing the External Antenna, you will need to run coaxial cable to the Base Unit. The recommended maximum cable length run for RG-6 is 65 ft. and 120 ft. for RG-11. It is highly recommended that you refrain from securing your cable, drilling any holes, etc. until you complete and test the installation of the Base Unit. zBoost® YX741 User Manual zBoost® YX741 User Manual Base Unit Light Indicators Technical Specifications At Initial Power Up Only Solid GREEN Normal condition at power up. Slowly Alternating RED and GREEN zBoost is working, but at reduced performance and coverage due to “nonideal” setup. Solution: Increase the distance between External Antenna and Indoor Antenna to achieve maximum performance and coverage. Indicates insufficient distance between the External Antenna and the Indoor Antenna. The amplifier is operating at significantly reduced coverage. Fast Flashing RED Solution: Increase space between Indoor and External antennas. System is receiving signals from either the mobile device or the base station transceiver which are too strong for proper operation. Solid RED Solutions: Move away from receiving antenna with your cell phone. Move antenna away from other devices.. Fast Alternating RED and GREEN followed by no light PCS Frequency CEL Frequency Frequency 1850 - 1990 MHz 824 - 894 MHz System Gain 62 dB 65 dB Band Supported ALL: A,D,B,E,F & C ALL: A,B, A’ & B’ Output power UL: +20 dBm; DL: +10 dBm UL: +20 dBm; DL: +10 dBm Cable Loss 3000 MHz RG-6, approx. 1dB/10 ft. 3000 MHz RG-6, approx. 0.6 dB/10 ft. Network Format CDMA, GSM, TDMA, GPRS, EDGE, EVDO, HSPA, 3G Base Unit RF Connectors F-type female and TNC female Wall Supply Unit 100-240 VAC 50 Hz - 60 Hz Input and Output Impedance TNC Connector: 50 Ohm; F Connector: 75 Ohm Power Consumption 3W standby; 7W max signal - 2.0A Max System Certifications UL, FCC Parts 15 & 24 (PCS), FCC Parts 15 & 22 (CEL), Industry Canada Base Unit Size and Weight 5” x 7” x 1.25” - 12 oz. Base Unit and Power Supply Indoor Use Only, 0° to 45° C (32° to 113° F) The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is reradiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device. The amplifier is disabled. Solution: Unplug and start over. After Initial Power Up Solid GREEN Normal condition. Solid RED System is receiving signals from either the mobile device or the base station transceiver which are too strong for proper operation. Solution: Please unplug your system. Re-orient your External Antenna and/ or Base Unit to reduce the excessive signal source. Plug your system back in. If still solid red, call customer support 1-800-871-1612. 10 11 zBoost® YX741 User Manual zBoost® YX741 User Manual Frequently Asked Questions Frequently Asked Questions What can I expect the cell phone signal range and strength to be inside the building? Where should I put the Indoor Antenna to get the best coverage? The closer you are to the base, the stronger the signal. This will vary with different conditions. Some of the conditions that will affect the improved coverage area are signal strength outdoors, the type of building materials, the placement of the unit and the antenna’s proximity to cellular towers. You should install the Indoor Antenna where coverage is needed the most. The Indoor Antenna is the component that amplifies the signal inside. The coverage area and direction is dependant on the type of antenna used (directional or omnidirectional). The further away the phone is from the antenna, the weaker the signal. The antenna be placed in a central meeting room, lobby, or other central location. You can expect that indoor coverage will be improved. People will be able to make calls where they couldn’t before. The degree of improvement will depend upon many factors. The intent of zBoost products are to bring outside coverage inside. Just as the signal bars move up and down when outside, the boosted signal will fluctuate in a similar fashion. Is a cellular phone signal booster the same as a wireless router; will it help Wi-Fi signal? The zBoost unit will not help WiFi service. This unit is designed to work with wireless PCS and Cellular phones and devices. WIFI operates on a different frequency. Why isn’t my cell phone indicating more signal with more bars? You may not always observe more bars that gain on your signal meter because of the signal spreading out from the antenna. If your phone has a dB meter, 3 dB is a significant increase of 2x, 6 dB is 4x, and 10 dB is 10x. On a four bar phone, one "bar" equals about 10 dB. The increase in signal you will see depends upon: Note: if you install the External Antenna too close to the Indoor Antenna, the system will shut down (red light will blink). This is a normal condition for this scenario. It means that you must ensure a sufficient distance between the 2 antennas; otherwise, it will detect feedback or noise and will automatically shut down. Where is the best place to put the zBoost External Antenna? The zBoost External Antenna should be placed at the highest point in order to “catch” the strongest signal. This location will likely be on the roof. The placement of the External Antenna is very important. It is best to place this in an unobstructed area, preferably above the roof line. Note: if you install the External Antenna too close to the Indoor Antenna, the system will shut down (red light will appear). This is a normal condition for this scenario. It means that you must ensure a sufficient distance between the 2 antennas; otherwise, it will detect feedback or noise and will automatically shut down. • The level of signal at the External Antenna (outdoor) The light is continually blinking • The care of the antenna placement (two feet away from metal, adequate antenna separation [15 feet recommended]) There are several reason that the zBoost light could be blinking. Please see the Light Indicator section on Page 10 for specific answers. • The signal already present inside (related to building losses) • The distance of mobile devices from the Base Unit (signal spreads or diminishes rapidly with distance.) There are usually several cell phones in use at one time in this office, will your product boost all signals simultaneously? The zBoost YX741 is designed to cover multiple signals simultaneously and will allow multiple users to operate at the same time. Does the zBoost work if you have no bars? No, if no signal is present outdoors zBoost products will not work for you. Also, keep in mind if your best signal is 1 bar at the External Antenna, your coverage will be limited. 12 13 zBoost® YX741 User Manual Warranty Information Limited 1 Year Warranty Warranty registration at www.zBoost.com zBoost warrants every product to be free from defects in material and workmanship under normal use for the warranty period of one year. Who Is Covered? You must have proof of purchase to receive warranty service. A sales receipt or other documentation showing the product purchased and the purchase date is considered proof of purchase. This limited warranty extends only to the original purchaser and to no other purchaser or transferee. What is Covered? Warranty coverage begins the day you purchase the product. For one year from the original date, the zBoost Cell Phone Signal Booster will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary by zBoost) if it becomes defective or inoperative. The exchange will be made without charge to you for parts and labor. You will be responsible for the cost of shipping to the location designated by zBoost. All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires. zBoost® YX741 User Manual Make sure you keep… Please keep your sales receipt or other document showing proof of purchase. Attach it to this User Manual and keep both nearby. Also, keep the original box and packing material in case you need to return your product. Before requesting repair service… If red light is on, system is receiving signals from either the mobile device or the base station transceiver which are too strong for proper operation. Please unplug your system. Re-orient your External Antenna and/or Base Unit to reduce the excessive signal source. Plug your system back in. If still solid red, call customer support at 1-800-871-1612. To get warranty service… Warranty service will be provided by zBoost. If you believe you need service for your unit, contact zBoost at 1-800-871-1612 or support@zBoost.com. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return merchandise authorization (RMA) number. The representative will give you complete shipping details. Do not return products to zBoost without a Return Authorization Number (RMA). To get out of warranty service… To obtain out of warranty service, contact zBoost at 1-800-871-1612 or support@zBoost.com for information on the possibility of any costs for repair or replacement of out-of-warranty products. Reminder Record the model and serial number found on the product below: What is Excluded? Model #: __________________________________ Your warranty does NOT cover: • Labor charges for set up of the unit. • Product replacement because of misuse, accident, lightning damage, unauthorized repair or other cause not within the control of zBoost. • Incidental or consequential damages resulting from the product. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. • Any modifications or other changes to the product, including but not limited to software or hardware modifications in any way other than as expressly authorized by zBoost will void this limited warranty. • Product that has been modified or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications. Serial #: ___________________________________ 14 Purchase Date: ____________________________ 15 zBoost® YX741 User Manual zBoost® YX741 User Manual Sample Consent Form Licensee Contact Information Wireless Extenders (“zBoost”) Industrial Signal Booster Consent Form Prior to the installation of an industrial signal booster it is imperative that you either be an FCC Licensee or have express consent from all of the FCC Licensees for which signals you wish to rebroadcast. Official Industrial Warning Label below. For further information, visit http://wireless2.fcc.gov/UlsApp/UlsSearch/searchLicense.jsp Please complete the information below and keep on record before the installation of ANY industrial signal boosters. Verizon Installer Information Name _______________________________________________________________________________________ Address _______________________________________________________________________________________ Contact Info _______________________________________________________________________________________ Verizon Wireless (VAW) LLC Attn: Regulatory 1120 Sanctuary Pkwy, #150 Alpharetta, GA 30009-7630 (770) 797-1070 Installation Site Information LicensingCompliance@VerizonWireless.com Name _______________________________________________________________________________________ Address _______________________________________________________________________________________ Contact Info _______________________________________________________________________________________ FCC Licensee express consent has been given by the following: FCC Licensee Name _______________________________________________________________________________________ Contact Person Name _______________________________________________________________________________________ Contact Information _______________________________________________________________________________________ Date Consent Granted _______________________________________________________________________________________ AT&T AT&T Mobility Wireless 3300 E. Renner Road, # B3132 Richardson, TX 75082 FCCMW@att.com T-Mobile T-Mobile License LLC 12920 SE 38th St Bellevue, WA 98006 FCC Licensee Name _______________________________________________________________________________________ Contact Person Name _______________________________________________________________________________________ Contact Information _______________________________________________________________________________________ Date Consent Granted _______________________________________________________________________________________ (425) 383-4000 FCC Licensee Name _______________________________________________________________________________________ Contact Person Name _______________________________________________________________________________________ Contact Information _______________________________________________________________________________________ Date Consent Granted _______________________________________________________________________________________ 12502 Sunrise Valley Drive FCCregulatorycompliancecontact@t-mobile.com Sprint SPRINTCOM, INC. Reston, VA 20196 MetroPCS MetroPCS Communications, Inc. 2250 Lakeside Boulevard FCC Licensee Name _______________________________________________________________________________________ Contact Person Name _______________________________________________________________________________________ Contact Information _______________________________________________________________________________________ Date Consent Granted _______________________________________________________________________________________ Richardson, TX 75082 (214) 570-5800 WARNING. This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to operate this device. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation. 16 17
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